ThinkServer Warranty and Support Information Machine Types: 3719, 3724, 3729, 3779, 3795, 3796, 3797, 3798, 3808, 3809, 3815, 3817, 3818, 3819, 3821, 3822, 3823, 3824, 3826, and 3836
ThinkServer Warranty and Support Information
Note Before using this information and the product it supports, be sure to read and understand the following: v Chapter 4, “Notices,” on page 23. v The Important Notices and the Safety Information manuals that are included with the product. First Edition (June 2009) © Copyright Lenovo 2009. Portions © Copyright International Business Machines Corporation 2005. All rights reserved.
Contents Chapter 1. Information resources . . . . . . . . . ThinkServer Web site (http://www.lenovo.com/thinkserver) Documentation . . . . . . . . . . . . . . . Help and service . . . . . . . . . . . . . . . Before you call . . . . . . . . . . . . . . . Calling for service . . . . . . . . . . . . . Lenovo product service information for Taiwan . . . . . . . . . . 1 . . . . . . 1 . . . . . . 1 . . . . . . 2 . . . . . . 2 . . . . . . 2 . . . . . . 6 Chapter 2. Lenovo Limited Warranty . . . . . . . . . . . .
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Chapter 1. Information resources This chapter contains information about where to go for additional information about Lenovo® products, what to do if you experience a problem with your system, and how to call for help and service. ThinkServer Web site (http://www.lenovo.com/thinkserver) The ThinkServer™ Web site provides up-to-date information and services to help you buy, upgrade, and maintain your server.
specifications, software configuration information, part listings, component replacement and repair procedures, and diagnostic information. The Hardware Maintenance Manual is available at: http://www.lenovo.com/support If you suspect a software problem, refer to the documentation, including readme files and online help, that comes with the operating system or application program.
The following services are available during the warranty period: Problem determination Trained personnel are available to assist you with determining a hardware problem and deciding what action to take to fix the problem. Hardware repair If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service. Engineering Change management There might be changes that are required after a product has been sold.
Country or Region Telephone Number Chile 800-361-213 or 188-800-442-488 Toll Free (Spanish) China (Hong Kong S.A.R.) 8205-0333 (Cantonese, English, Mandarin) China (Macau S.A.R.
Country or Region Telephone Number Korea 1588-6782 (Korean) Latvia +371 7070360 Lithuania +370 5 278 66 00 Luxembourg +352-360-385-343 (French) Malaysia 1800-88-1889 (Local number only) +603 8315 6855 (DID) (English, Bahasa Melayu) Malta +35621445566 Mexico 001-866-434-2080 (Spanish) Middle East +44 (0)1475-555-055 Netherlands 020-513-3939 (Dutch) New Zealand 0800-777-217 (English) Nicaragua 001-800-220-1830 (Spanish) Norway 8152-1550 (Norwegian) Panama 206-6047 001-866-434-2080 (
Country or Region Telephone Number Thailand 1800-060-066 (Local number only) 66-2273-4088 +603-8315 6857 (DID) (English, Thai) Turkey 00800-4463-2041 (Turkish) United Kingdom 08705-500-900 (Standard warranty support) (English) United States 1-800-426-7378 (English) Uruguay 000-411-005-6649 (Spanish) Venezuela 0-800-100-2011 (Spanish) Vietnam For Northern Area and Hanoi City: 844 3 946 2000 / 844 3 942 6457 For Southern Area and Ho Chi Minh City: 848 3 829 5160 / 844 3 942 6457 (English, Vietn
Chapter 2. Lenovo Limited Warranty L505-0010-01 04/2008 This Lenovo Limited Warranty applies only to Lenovo branded hardware products you purchased for your own use and not for resale. This Lenovo Limited Warranty is available in other languages at www.lenovo.com/ warranty. What this Warranty Covers Lenovo warrants that each hardware product that you purchase is free from defects in materials and workmanship under normal use during the warranty period.
What Your Service Provider Will Do to Correct Problems When you contact a Service Provider, you must follow the problem determination and resolution procedures specified. Your Service Provider will attempt to diagnose and resolve your problem over the telephone, e-mail, or through remote assistance. Your Service Provider may direct you to download and install designated software updates.
Your Additional Responsibilities Where applicable, before service is provided, you agree to: 1. follow the service request procedures that your Service Provider specifies; 2. backup or secure all programs and data contained in the product; 3. provide your Service Provider with all system keys or passwords and sufficient, free, and safe access to your facilities to perform service; and 4.
Limitation of Liability Lenovo is responsible for loss or damage to your product only while it is: 1) in your Service Provider’s possession; or 2) in transit in those cases where the Service Provider is responsible for the transportation. Neither Lenovo nor your Service Provider is responsible for any of your data including confidential, proprietary, or personal data contained in a product. You should remove and/or backup all such information from the product prior to its service or return.
Arbitration Center (″SIAC Rules″) then in effect. Arbitration in India shall be held in accordance with the laws of India then in effect. The arbitration award shall be final and binding on the parties without appeal. Any award shall be in writing and set forth the findings of fact and the conclusions of law.
Machine Type 12 Country or Region of Purchase Warranty Period Type of Warranty Service 3724 United States, Canada, Latin America (except Brazil), Europe, Middle East, Africa, Australia, New Zealand, Singapore, India, Malaysia, Thailand, Indonesia, Philippines, Vietnam, Brunei, Sri Lanka, Bangladesh, Korea, Japan, Hong Kong S.A.R.
Machine Type Country or Region of Purchase Warranty Period Type of Warranty Service 3797 United States, Canada, Latin America (except Brazil), Europe, Middle East, Africa, Australia, New Zealand, Singapore, India, Malaysia, Thailand, Indonesia, Philippines, Vietnam, Brunei, Sri Lanka, Bangladesh, Korea, Japan, Hong Kong S.A.R.
Machine Type 14 Country or Region of Purchase Warranty Period Type of Warranty Service 3817 United States, Canada, Latin America (except Brazil), Europe, Middle East, Africa, Australia, New Zealand, Singapore, India, Malaysia, Thailand, Indonesia, Philippines, Vietnam, Brunei, Sri Lanka, Bangladesh, Korea, Japan, Hong Kong S.A.R.
Machine Type Country or Region of Purchase Warranty Period Type of Warranty Service 3823 United States, Canada, Latin America (except Brazil), Europe, Middle East, Africa, Australia, New Zealand, Singapore, India, Malaysia, Thailand, Indonesia, Philippines, Vietnam, Brunei, Sri Lanka, Bangladesh, Korea, Japan, Hong Kong S.A.R.
b. parts only, on an exchange basis, in the second and third years of the warranty period. Your Service Provider will charge you for any labor provided in performance of the repair or replacement in the second and third years of the warranty period. Types of Warranty Service 1. Customer Replaceable Unit (″CRU″) Service Under CRU Service, your Service Provider will ship CRUs to you for installation by you.
4. Customer Carry-In or Mail-In Service Under Customer Carry-In or Mail-In Service, your product will be repaired or exchanged at a designated service center, with delivery or shipping arranged by you. You are responsible to deliver or mail, as your Service Provider specifies, (prepaid by you unless specified otherwise) the product, suitably packaged to a designated location. After the product has been repaired or exchanged, it will be made available for your collection.
su ciudad o población, la garantía incluirá cualquier gasto de entrega razonable relacionado con el transporte del producto a su Centro de servicio autorizado más cercano. Por favor, llame al Centro de servicio autorizado más cercano para obtener las aprobaciones necesarias o la información relacionada con el envío del producto y la dirección de envío. Para obtener una lista de los Centros de servicio autorizados, por favor, visite: http://www.lenovo.
Chapter 3. Customer Replaceable Units (CRUs) Customer Replaceable Units (CRUs) are computer parts that can be upgraded or replaced by the customer. There are two types of CRUs: Self-service CRUs and Optional-service CRUs. Self-service CRUs are easy to install. They might be standalone, latched, or require a screwdriver to remove a maximum of two screws. However, Optional-service CRUs require some technical skills and in some cases might also require simple tools, such as a screwdriver.
Table 1. CRUs for the RD210 server List of machine types: 3795, 3796, 3818, and 3819. Self-service CRUs Optional-service CRUs v Adapter cards v Front USB connectors v Battery v Video Graphics Array (VGA) connector v DASD backplane v EasyLED Diagnostics card v Hard disk drives v Heat sink v Hot-swap power supply v Memory fan v Memory modules (DIMMs) v Microprocessor fan v Optical drives v RAID card v Remote presence key v Riser card Table 2.
Table 3. CRUs for the TD200 server and TD200x server List of machine types: 3719, 3724, 3808, 3809, 3815, 3817, 3821, 3822, 3823, 3824, 3826, and 3836. Self-service CRUs v Adapter cards Optional-service CRUs v Fixed power supply v Battery v DASD backplane v Front fan v Front USB connectors v Hard disk drives v Heat sink v Hot-swap power supply v Light path diagnostics panel v Memory modules (DIMMs) v Optical drives v RAID card Chapter 3.
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Chapter 4. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.
Other company, product, or service names may be trademarks or service marks of others. Chapter 4.
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