ThinkServer Warranty and Support Information Machine Types: 3057, 3059, 3061, 3064, 3065, 3069, 3070, 3071, 3072, 3073, 3074, 4302, 4304, 4305, and 4306
Note: Before using the information and the product it supports, ensure that you read and understand the following: • “Safety information” on page iii • Chapter 3 “Lenovo Limited Warranty” on page 13 • Chapter 5 “Notices” on page 25 Third Edition (March 2013) © Copyright Lenovo 2012, 2013. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No.
Contents Safety information . . . . . . . . . . . . . . . . Chapter 1. Information resources . Documentation . . . . . . . ThinkServer Web site . . . . . Lenovo Support Web site . . . . Recording your server information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 3 4 4 Chapter 2. Help and service. . . . . Registering your server with Lenovo. . . Before you call. . . . . . . .
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Safety information Note: Before using the product, be sure to read and understand the multilingual safety instructions on the documentation DVD that comes with the product. Antes de usar o produto, leia e entenda as instruções de segurança multilíngues no DVD de documentação que o acompanha. Преди да използвате този продукт, задължително прочетете и вникнете в многоезичните инструкции за безопасност в DVD диска с документация, който се предоставя с продукта.
Prima di utilizzare il prodotto, accertarsi di leggere e comprendere le informazioni sulla sicurezza multilingue disponibili sul DVD di documentazione fornito con il prodotto. 製品をご使用になる前に、製品に付属の Documentation DVD に収録されてい るマルチリンガルの「安全に正しくご使用いただくために」を読んで理解 してください。 제품을 사용하기 전에 제품과 함께 제공되는 문서 DVD의 다국어 안전 지침 을 주의 깊게 읽어보십시오. Voordat u het product gebruikt, moet u ervoor zorgen dat u de meertalige veiligheidsinstructies op de documentatie-dvd van het product hebt gelezen en begrijpt.
Antes de utilizar el producto, asegúrese de leer y comprender las instrucciones de seguridad multilingües del DVD de documentación que se proporciona con el producto. Var noga med att läsa säkerhetsinstruktionerna på dokumentations-DVD-skivan som följer med produkten innan du börjar använda produkten. 使用本產品之前，請務必閱讀並瞭解產品隨附的文件 DVD 上的多國語言版 本安全資訊。 Bu ürünü kullanmadan önce, ürünle birlikte gönderilen belge DVD'si üzerindeki çok dil içeren güvenlik yönergelerini okuyup anladýðýnýzdan emin olun.
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Chapter 1. Information resources You can use the information in this chapter to access useful resources relating to your needs when using the Lenovo® ThinkServer® product. Documentation This topic provides a general description of each document for your server and instructions on how to obtain all the documents. Printed documents The following documents are printed out and included in your server package. • Read Me First This is a multilingual document you should read first.
Note: Lenovo maintains pages on the World Wide Web, where you can get the latest technical information and download documentation or device drivers and updates. Some information in the documents on the documentation DVD might change without notice after the first release of the DVD. You can always obtain all the most up-to-date documentation for your server from the Lenovo Web site at: http://www.lenovo.
• MegaRAID SAS Software User Guide This document provides information about Redundant Array of Independent Disks (RAID) and how to use the utility programs to configure, monitor, and maintain your server RAID and related devices. This document is in English only. Note: Refer to this document for hardware RAID information if your server has a supported RAID card installed. Document only for trained service personnel The following document is intended only for trained service personnel of Lenovo.
Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.
Chapter 2. Help and service This chapter contains information about obtaining help and service. Registering your server with Lenovo You can register your server with Lenovo by following the instructions at: http://www.lenovo.com/register When you register your server, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. After you register your server with Lenovo, you will receive quicker service when you call Lenovo for help.
• Problem determination - Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem. • Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service. • Engineering Change management - There might be changes that are required after a product has been sold.
Country or region Telephone number Brazil Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) Brunei Darussalam 801-1041 Dial 800-1111, then dial 8662735446 (English, Bahasa Melayu) Bulgaria 359-2-9734618 359-2-9693650 Canada 1-800-565-3344 (English, French) Chile 800-361-213 (Spanish) China Technical Support Line 800-990-8888 86-10-58851110 (Mandarin) Colombia 1-800-912-3021 (Spanish) Costa Rica 0-800-011-1029 (Spanish) Croatia 0800-0426 +385 1
Country or region Telephone number Greece Lenovo Business Partner Guatemala 1800-624-0051 (Spanish) Honduras Tegucigalpa: 232-4222 San Pedro Sula: 552-2234 (Spanish) Hong Kong 8205-0333 (Cantonese, English, Mandarin) Hungary +36 1 3825716 +36 1 3825720 (English, Hungarian) India 1800-3070-7555 or 1800-425-2666 (English) Indonesia +6221 2992 5823 Local number only: 001-803-606-282 Direct Inward Dialing (DID): +603 8315 6859 001803442425 (English, Bahasa Indonesia) Ireland 01-815-9202 01-881-
Country or region Telephone number Libyan Arab Jamahiriya +33 6 7348 1739 (French, English) Lithuania +370 5 278 66 00 Luxembourg +352-360-385-343 (French) Macao 0800-336 (Cantonese, English, Mandarin) Malaysia Local number only: 1800-88-1889 DID: +603 8315 6855 1800-88-0013 (English, Bahasa Melayu) Malta +35621445566 (English, Italian, Maltese, Arabic) Mexico 001-866-434-2080 (Spanish) Middle East +44 (0)1475-555-055 (Arabic, English) Morocco +212 5 22 509035 +212 5 22 509017 (Arabic) N
Country or region Telephone number Portugal +351-21-892-7046 (Portuguese) Qatar Al Mana Computer Services: 00 974 4489 966 (ext. 1992) Qatar Computer Services W.L.
Country or region Telephone number United Kingdom 01475-897-163 08705-500-900 (Standard warranty support) (English) United States 1-800-426-7378 (English) Uruguay 000-411-005-6649 (Spanish) Venezuela 0-800-100-2011 (Spanish) Vietnam 120-11072 (Toll Free) +(84) 8 3521 8000 (Standard Charges Apply) (Vietnamese, English) Yemen Al Khirbash and Agencies: 00 967 1209 8278 Yemen Business Machines (YBM): 00-967 3 213324, 00-967 3 214655, 00-967 3 213909 (Arabic) Using other services If you travel with
and custom installation services. Service availability and service names might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.
Chapter 3. Lenovo Limited Warranty L505-0010-02 08/2011 This Lenovo Limited Warranty consists of the following parts: Part 1 - General Terms Part 2 - Country-specific Terms Part 3 - Warranty Service Information The terms of Part 2 replace or modify terms of Part 1 as specified for a particular country. Part 1 - General Terms This Lenovo Limited Warranty applies only to Lenovo hardware products you purchased for your own use and not for resale.
How to Obtain Warranty Service If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Lenovo or a Lenovo approved Service Provider. A list of approved Service Providers and their telephone numbers is available at: www.lenovo.com/support/phone. Warranty service may not be available in all locations and may differ from location to location. Charges may apply outside a Service Provider’s normal service area.
service under the type of warranty service designated for the product under “Part 3 - Warranty Service Information” below. If the Service Provider determines that it is unable to repair your product, the Service Provider will replace it with one that is at least functionally equivalent.
• products or parts with an altered identification label or from which the identification label has been removed. Limitation of Liability Lenovo is responsible for loss or damage to your product only while it is in the Service Provider’s possession or in transit, if the Service Provider is responsible for the transportation.
Part 2 - Country-specific Terms Australia “Lenovo” means Lenovo (Australia & New Zealand) Pty Limited ABN 70 112 394 411. Address: Level 10, North Tower, 1-5 Railway Street, Chatswood, NSW, 2067. Telephone: +61 2 8003 8200. Email: lensyd_au@lenovo.com The following replaces the same section in Part 1: What this Warranty Covers: Lenovo warrants that each hardware product that you purchase is free from defects in materials and workmanship under normal use and conditions during the warranty period.
information and request correction of any errors in it pursuant to the Privacy Act 1988 by contacting Lenovo. The following replaces the same section in Part 1: Limitation of Liability: Lenovo is responsible for loss or damage to your product only while it is in the Service Provider’s possession or in transit, if the Service Provider is responsible for the transportation.
damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. New Zealand The following is added to the same section in Part 1: Use of Personal Information: Lenovo will not be able to perform our service under this warranty if you refuse to provide your information or do not wish us to transfer your information to our agent or contractor.
Russia The following is added to Part 1: Product Service Life The product service life is four (4) years from the original date of purchase.
instructions, a prepaid return shipping label, and a container will be included with the replacement CRU; and 2) you may be charged for the replacement CRU if the Service Provider does not receive the defective CRU from you within thirty (30) days of your receipt of the replacement CRU. 2. On-site Service Under On-Site Service, a Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the product.
7. Product Exchange Service Under Product Exchange Service, Lenovo will ship a replacement product to your location. You are responsible for its installation and verification of its operation. The replacement product becomes your property in exchange for the failed product, which becomes the property of Lenovo. You must pack the failed product in the shipping carton in which you received the replacement product and return it to Lenovo. Transportation charges, both ways, shall be at Lenovo’s expense.
Chapter 4. Customer Replaceable Units (CRUs) Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. If a CRU is determined to be defective during the warranty period, a replacement CRU will be provided to the customer. Customers are responsible for installing the self-service CRUs for this product.
Optional-service CRUs • Diagnostic module • Front panel board • Hot-swap hard disk drive backplane • Microprocessor • ThinkServer RAID 500 Upgrade Key for Advanced RAID (available as an option) • 24 ThinkServer RAID 700 Battery (available as an option) ThinkServer Warranty and Support Information
Chapter 5. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk. Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems.
