User Guide

If warranty terms include parts-only base warranty, Lenovo is responsible for delivering only replacement
parts that are under base warranty (including FRUs) that will be sent to a requested location for self-service.
Parts-only service does not include a service technician being dispatched onsite. Parts must be changed at
customer’s own cost and labor and defective parts must be returned following the instructions supplied with
the spare parts.
Lenovo Service offerings are region-specific. Not all preconfigured support and upgrade options are
available in every region. For information about Lenovo service upgrade offerings that are available in your
region, refer to the following resources:
Service part numbers in Lenovo Data Center Solution Configurator (DCSC):
http://dcsc.lenovo.com/#/services
Lenovo Services Availability Locator
http://lenovolocator.com/
For service definitions, region-specific details, and service limitations, please refer to the following
documents:
Lenovo Statement of Limited Warranty for Infrastructure Solutions Group (ISG) Servers and System
Storage
http://pcsupport.lenovo.com/us/en/solutions/ht503310
Lenovo Data Center Services Agreement
http://support.lenovo.com/us/en/solutions/ht116628
Services
Lenovo Services is a dedicated partner to your success. Our goal is to reduce your capital outlays, mitigate
your IT risks, and accelerate your time to productivity.
Note: Some service options may not be available in all markets or regions. For more information, go to
https://www.lenovo.com/services. For information about Lenovo service upgrade offerings that are
available in your region, contact your local Lenovo sales representative or business partner.
Here’s a more in-depth look at what we can do for you:
Asset Recovery Services
Asset Recovery Services (ARS) helps customers recover the maximum value from their end-of-life
equipment in a cost-effective and secure way. On top of simplifying the transition from old to new
equipment, ARS mitigates environmental and data security risks associated with data center
equipment disposal. Lenovo ARS is a cash-back solution for equipment based on its remaining
market value, yielding maximum value from aging assets and lowering total cost of ownership for
your customers. For more information, see the ARS page,
https://lenovopress.com/lp1266-reduce-e-
waste-and-grow-your-bottom-line-with-lenovo-ars
.
Assessment Services
An Assessment helps solve your IT challenges through an onsite, multi-day session with a Lenovo
technology expert. We perform a tools-based assessment which provides a comprehensive and
thorough review of a company's environment and technology systems. In addition to the technology
based functional requirements, the consultant also discusses and records the non-functional
business requirements, challenges, and constraints. Assessments help organizations like yours, no
matter how large or small, get a better return on your IT investment and overcome challenges in the
ever-changing technology landscape.
Lenovo ThinkSystem DB610S Gen 6 FC SAN Switch 16