Hardware Maintenance Manual Lenovo V570, B570, and B570e
Note: Before using this information and the product it supports, be sure to read the general information under Appendix A “Notices” on page 87. Second Edition (January 2012) © Copyright Lenovo 2012. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Contents About this manual. . . . . . . . . . . iii Chapter 1. Safety information . . . . . . 1 General safety . . . . . . . . . . . . . . . Electrical safety . . . . . . . . . . . . . . Safety inspection guide . . . . . . . . . . . Handling devices that are sensitive to electrostatic discharge. . . . . . . . . . . . . . . . . Grounding requirements . . . . . . . . . . . Safety notices (multilingual translations) . . . . . Laser compliance statement (multilingual translations) . . . . . . . . . . . . . .
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About this manual This manual contains service and reference information for the following Lenovo® products. Product Machine type (MT) Lenovo V570 1066, 20092 Lenovo B570 1068, 20093 Lenovo B570e 5215, 20173 Use this manual to troubleshoot problems. The manual is divided into the following sections: • The common sections provide general information, guidelines, and safety information required for servicing computers.
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Chapter 1. Safety information This chapter presents following safety information that you need to be familiar with before you service a Lenovo Notebook.
Electrical safety Observe the following rules when working on electrical equipment. Important: Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges. Do not use this type of mat to protect yourself from electrical shock.
– Caution: do not become a victim yourself. – Switch off power. – Send another person to get medical aid. Safety inspection guide The purpose of this inspection guide is to assist you in identifying potentially unsafe conditions. As each machine was designed and built, required safety items were installed to protect users and service technicians from injury. This guide addresses only those items.
2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. • Avoid contact with other people. • Wear a grounded wrist strap against your skin to eliminate static on your body. • Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap.
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Laser compliance statement (multilingual translations) The laser compliance statements in this section are provided in the following languages: • English • Arabic • Brazilian Portuguese • French • German • Hebrew • Japanese • Korean • Spanish • Traditional Chinese Chapter 1.
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Chapter 2. Important service information This chapter presents following important service information that applies to all machine types supported by this manual: • “Strategy for replacing FRUs” on page 27 – “Strategy for replacing a hard disk drive” on page 27 – “Important notice for replacing a system board” on page 28 • “Important information about replacing RoHS compliant FRUs” on page 28 Important: BIOS and device driver fixes are customer-installable.
Attention: The drive startup sequence in the computer you are servicing may have been changed. Be extremely careful during write operations such as copying, saving, or formatting. If you select an incorrect drive, data or programs can be overwritten. Important notice for replacing a system board Some components mounted on a system board are very sensitive. Improper handling of a system board can cause damage to those components, and may cause a system malfunction.
Chapter 3. General checkout This chapter presents following information: • “What to do first” on page 29 • “Power system checkout” on page 30 Before you go to the checkout guide, be sure to read the following important notes. Important notes: • Only certified trained personnel should service the computer. • Before replacing any FRU, read the entire page on removing and replacing FRUs. • When you replace FRUs, use new nylon-coated screws.
• Diskette drive damage caused by pressure on the diskette drive cover, foreign material in the drive, or the insertion of a diskette with multiple labels • Damaged or bent diskette eject button • Fuses blown by attachment of a nonsupported device • Forgotten computer password (making the computer unusable) • Sticky keys caused by spilling a liquid onto the keyboard • Use of an incorrect ac power adapter on laptop products The following symptoms might indicate damage caused by nonwarranted activities: • Mis
• If the problem persists, go to Chapter 5 “Lenovo V570, B570, and B570e” on page 37. Note: Noise from the ac power adapter does not always indicate a defect. Checking operational charging To check whether the battery charges properly during operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer. Perform operational charging.
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Chapter 4. Related service information This chapter presents following information: • “Restoring the factory contents by using OneKey Recovery” on page 33 • “Passwords” on page 33 • “Power management” on page 34 Restoring the factory contents by using OneKey Recovery Restore of factory default The Lenovo computers come with pre-installed OneKey Rescue System.
Supervisor password A supervisor password (SVP) protects the system information stored in the BIOS. The user must enter the SVP in order to get access to the BIOS and change the system configuration. Attention: If the SVP has been forgotten and cannot be made available to the service technician, there is no service procedure to reset the password. The system board must be replaced for a scheduled fee. Power management Note: Power management modes are not supported for APM operating system.
If you have defined one of the following actions as the event that causes the system to go into hibernation mode, perform that action. • Closing the lid. • Pressing the power button. Also, the computer goes into hibernation mode automatically in either of the following conditions: • If a “hibernation time” has been set on the timer, and if the user does not do any operation with the keyboard, the hard disk drive, the parallel connector, or the diskette drive within that time.
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Chapter 5. Lenovo V570, B570, and B570e This chapter presents the following product-specific service references and parts information: • “Specifications” on page 37 • “Status indicators” on page 39 • “Fn key combinations” on page 40 Specifications This topic presents the physical specifications of the computer. Table 1.
Table 1. Specifications (continued) Feature Audio Description • 1/8" Stereo Headphone Output Jack • 1/8" Microphone Input Combo Jack • Built-in stereo speakers • Built-in microphone Video CRT port x 1, HDMI port x 1(Select models only) Ethernet (on the system board) 10/100/1000M Ethernet PCI Express Mini Card slot • 1 slot for WLAN card (half size) • 1 slot for WWAN (B570/B570e) (Select models only) WLAN • Intel 802.11 a/b/g/n & WiMax combo • Broadcom/Atheros b/g/n Bluetooth wireless • BT2.
Status indicators This chapter presents the system status indicators that show the status of the computer. For Lenovo V570 models: 5 6 7 1 2 3 4 For Lenovo B570 and B570e models: 5 6 7 1 2 3 Chapter 5.
Table 2. Status indicators Indicator Meaning 1 Caps lock White: Caps Lock mode is enabled. You can enter all alphabetic characters (A-Z) in uppercase without pressing the Shift key. To enable or disable Caps Lock mode, press the caps lock key (CapsLk). 2 Numeric lock White: The separate numeric keypad on the keyboard is enabled. To enable or disable the numeric keypad, press the numeric lock key (NmLk).
Table 3. Function key combinations (continued) Key combination Description Fn+F3 Switch between the computer display and an external monitor. Fn+F4 Configure the computer display resolution. Fn+F5 Enable or disable the built-in wireless networking features. Fn+F6 Enable or disable the touch pad. Fn+F9 Start or pause playback of Windows Media Player. Fn+F10 Stop playback of Windows Media Player. Fn+F11 Skip to the previous track. Fn+F12 Skip to the next track.
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Chapter 6. FRU replacement notices This chapter presents notices related to removing and replacing parts. Read this chapter carefully before replacing any FRU. External CRU statement to customers: Some problems with your product can be resolved with a replacement part you can install yourself, called a “Customer Replaceable Unit” or “CRU.” Some CRUs are designated as Self-service CRUs and others are designated as Optional-service CRUs.
• Torque driver If you have a torque driver, refer to the “Torque” column for each step. • Make sure that you use the correct screw. If you have a torque screwdriver, tighten all screws firmly to the torque shown in the table. Never use a screw that you removed. Use a new one. Make sure that all of the screws are tightened firmly. • Ensure torque screw drivers are calibrated correctly following country specifications.
Chapter 7. Removing and replacing a FRU This chapter presents directions and drawings for use in removing and replacing a FRU. Be sure to observe the following general rules: 1. Do not try to service any computer unless you have been trained and certified. An untrained person runs the risk of damaging parts. 2. Before replacing any FRU, review Chapter 6 “FRU replacement notices” on page 43. 3. Begin by removing any FRUs that have to be removed before replacing the failed FRU.
1010 Battery pack Removal steps of battery pack DANGER Use only the battery specified in the parts list for your computer. Any other battery could ignite or explode. Unlock the battery latch 1 . Holding the battery lock lever in the unlocked position 2 , remove the battery pack in the direction shown by the arrow 3 . a c b When installing: Install the battery pack in the slot. Make sure that the battery latch is in the locked position.
1020 Dummy card For access, remove this FRU: • “1010 Battery pack” on page 46 Removal steps of dummy cards Remove the dummy card in the direction shown by the arrows 1 and 2 . 1 2 1030 Hard disk drive (HDD)/memory module/mini PCI Express Card slot compartment cover For access, remove this FRU: • “1010 Battery pack” on page 46 Removal steps of hard disk drive/memory module/Mini PCI Express Card slot compartment cover Note: Loosen the screws 1 , then remove the compartment cover 2 .
1040 Hard disk drive For access, remove these FRUs in order: • “1010 Battery pack” on page 46 • “1030 Hard disk drive (HDD)/memory module/mini PCI Express Card slot compartment cover” on page 47 Attention: • Do not drop the drive or apply any physical shock to it. The drive is sensitive to physical shock. Improper handling can cause damage and permanent loss of data. • Before removing the drive, have the user make a backup copy of all the information on it if possible.
1050 Optical drive For access, remove this FRU: • “1010 Battery pack” on page 46 Removal steps of optical drive Remove the screw 1 , insert a screwdriver into the screw hole and push the optical drive in the direction shown by the arrow 2 . Pull the optical drive out in the direction shown by the arrow 3 . 1 Step Screw (quantity) Color Torque 1 M2 × 3 mm, flat-head, nylon-coated (1) Black 1.5 kgfcm 2 3 Chapter 7.
1060 Memory module For access, remove these FRUs in order: • “1010 Battery pack” on page 46 • “1030 Hard disk drive (HDD)/memory module/mini PCI Express Card slot compartment cover” on page 47 Removal steps of memory module Release the two latches on both edges of the socket at the same time in the direction shown by the arrows 1 , and then unplug the DIMM in the direction shown by the arrow 2 .
1070 PCI Express Mini Card for wireless LAN/WAN For access, remove these FRUs in order: • “1010 Battery pack” on page 46 • “1030 Hard disk drive (HDD)/memory module/mini PCI Express Card slot compartment cover” on page 47 Removal steps of PCI Express Mini Card for wireless LAN/WAN 2 1 Disconnect the two wireless LAN cables (black, white) 1 , and then remove the screw 2 .
Remove the card in the direction shown by the arrow 3 . 3 When installing: • In models with a wireless LAN card that has two antenna connectors, plug the black cable (1st) (MAIN) into the jack labeled 1, and the white cable (2nd) (AUX) into jack labeled 2 on the card. • In models with a wireless LAN card that has three antenna connectors, plug the black cable (1st) (MAIN) into the jack labeled 1, the grey cable (3rd) into jack labeled 3, and the white cable (2nd) (AUX) into jack labeled 2 on the card.
1080 Keyboard For access, remove this FRU: • “1010 Battery pack” on page 46 • “1030 Hard disk drive (HDD)/memory module/mini PCI Express Card slot compartment cover” on page 47 Removal steps of keyboard Remove the screws 1 . 1 1 1 Step Screw (quantity) Color Torque 1 M2.5 × 8 mm, flat-head, nylon-coated (3) Black 2.5 kgfcm Loosen the keyboard with fingers in the direction shown by the arrow 2 . 2 Chapter 7.
Lift the keyboard a little 3 , and then detach the connector in the direction shown by the arrows 4 and 5 . 3 4 5 When installing: Make sure that the FPC connector is attached firmly.
Remove the screw 3 . 3 Step Screw (quantity) Color Torque 3 M2 × 6 mm, flat-head, nylon-coated (1) Black 2.5 kgfcm Detach five FPC connectors in the direction shown by the arrows 4 5 . Unplug the microphone connector in the direction shown by arrow 6 . 5 6 4 4 5 When installing: Make sure that all the FPC connectors, microphone connectors and LCD connector are attached firmly. Chapter 7.
Remove the keyboard bezel in the direction shown by the arrow 7 . 7 Remove the screw 8 and then remove the power board 9 . 8 9 Step Screw (quantity) Color Torque 9 M2 × 3.5 mm, flat-head, nylon-coated (1) Black 2.5 kgfcm 1100 System board assembly Important notices for handling the system board: When handling the system board, bear the following in mind. • Be careful not to drop the system board on a bench top that has a hard surface, such as metal, wood, or composite.
For access, remove these FRUs in order: • “1010 Battery pack” on page 46 • “1020 Dummy card” on page 47 • “1030 Hard disk drive (HDD)/memory module/mini PCI Express Card slot compartment cover” on page 47 • “1040 Hard disk drive” on page 48 • “1050 Optical drive” on page 49 • “1060 Memory module” on page 50 • “1070 PCI Express Mini Card for wireless LAN/WAN” on page 51 • “1080 Keyboard” on page 53 • “1090 Keyboard bezel” on page 54 Removal steps of system board Remove the screws 1 .
Remove the system board in the direction shown by the arrow 4 . 4 b a a When installing: When attaching the system board to the base cover, adjust the placement of the wireless radio switch as shown in b , and make sure that both of the audio jack and the microphone jack are attached to the holes on the base cover as shown in a . Improper placement of the switch or those jacks might cause a damage.
Removal steps of LCD unit Release the antenna cables from the cable guides in the direction shown by the arrows 1 . Remove the screws 2 . 2 2 2 2 1 1 1 Step Screw (quantity) Color Torque 2 M2.5 × 6 mm, flat-head, nylon-coated (4) White 2.5 kgfcm When installing: • Route the antenna cables along the cable guides. As you route the cables, make sure that they are not subjected to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken.
Remove the LCD unit in the direction shown by the arrows 3 .
Removal steps of fan assembly and heat sink assembly Detach the fan connector in the direction shown by the arrow 1 . 1 When installing: Make sure that the fan connector is attached firmly to the system board. Loosen the screws 2 . 2 2 2 2 2 Chapter 7.
Lift the fan assembly and heat sink assembly in the direction shown by the arrow 3 . Be careful not to damage the connector.
Removal steps of CPU Rotate the head of the screw in the direction shown by the arrow 1 to release the lock, then remove the CPU in the direction shown by arrow 2 . 1 a b 2 When installing: Place the CPU on the CPU socket in the direction shown by arrow a , and then rotate the head of the screw in the direction shown by arrow b to secure the CPU.
Removal steps of base cover, speakers and bluetooth daughter card Remove the screws 1 , and then remove the speakers in the direction shown by the arrows 2 . 1 1 2 1 1 2 Step Screw (quantity) Color Torque 1 M2 × 3.5 mm, flat-head, nylon-coated (4) Black 2.5 kgfcm Remove the bluetooth daughter card in the direction shown by the arrow 3 .
Applying labels to the base cover The new base cover FRU is shipped with a kit containing labels of several kinds. When you replace the base cover, you need to apply the following label: The following labels need to be peeled off from the old base cover, and need to be put on the new base cover.
1150 LCD front bezel For access, remove these FRUs in order: • “1010 Battery pack” on page 46 • “1020 Dummy card” on page 47 • “1030 Hard disk drive (HDD)/memory module/mini PCI Express Card slot compartment cover” on page 47 • “1040 Hard disk drive” on page 48 • “1050 Optical drive” on page 49 • “1060 Memory module” on page 50 • “1070 PCI Express Mini Card for wireless LAN/WAN” on page 51 • “1080 Keyboard” on page 53 • “1090 Keyboard bezel” on page 54 • “1100 System board assembly” on page 56 • “1110 LCD u
Remove the LCD front bezel in the direction shown by the arrows 2 .
Removal steps of LCD panel, LCD cable, and hinges Remove six screws 1 . Unplug the integrated camera connector in the direction shown by the arrow 2 . Lift the LCD panel in the direction shown by the arrows 3 . 1 1 2 1 1 1 3 1 3 3 When installing: Make sure that the connector is attached firmly. Step Screw (quantity) Color Torque 1 M2.5 × 4 mm, flat-head, nylon-coated (6) White 2.5 kgfcm Remove the screws 4 and remove the hinges in the direction shown by the arrow 5 .
Note: The LCD cables are attached to the LCD panel by a metal connector. Peel off the adhesive tape and detach the connector in the direction shown by the arrow 6 . 6 When installing: Make sure that the metal connector is attached firmly.
Removal steps of integrated camera Note: The integrated camera is stuck on the top center of the LCD cover. Remove the integrated camera from the LCD cover 1 . 1 When installing: Stick the integrated camera to the top center of the LCD cover and ajust the placement of it to make sure the connector is attached firmly.
Removal steps of antenna assembly and LCD cover Peel off the adhesive tapes securing the antenna boards, release the cables from the cable guide, and then remove the antenna assembly in the direction shown by the arrows 1 . When installing: Route the antenna cables along the cable guides and secure the antenna boards with adhesive tapes. As you route the cables, make sure that they are not subjected to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken.
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Chapter 8.
Right-side view 1 Headphone jack 4 Optical drive 2 Microphone jack 5 RJ-45 port 3 USB connectors 5 3 4 3 2 1 Bottom and left-side view 1 Kensington slot 7 USB connector 2 ac power adapter jack 8 Battery latch (spring loaded) 3 Fan louvers 9 Battery pack 4 VGA port 10 Battery latch (manual) 5 HDMI port (Select models only) 11 SIM card slot (Select models only) 6 eSATA/USB combo port (Select models only) 12 Hard disk drive (HDD)/Memory/Mini PCI Express Card slot compartment 10 11 9 8 1 2
Chapter 9. Parts list This chapter contains following lists of the service parts. • “Overall” on page 76 • “LCD FRUs” on page 80 • “Keyboard” on page 81 • “Miscellaneous parts” on page 82 • “ac power adapters” on page 83 • “Power cords” on page 83 External CRU statement to customers: Some problems with your product can be resolved with a replacement part you can install yourself, called a “Customer Replaceable Unit” or “CRU.
Overall 1 2 4 e 5 3 f d j g 6 a 8 9 10 i 7 11 12 13 14 h 15 16 17 18 c b 19 20 21 76 Hardware Maintenance Manual
Table 4. Parts list—Overall No. FRU (Overall) FRU no. CRU ID 1 LCD unit (see “LCD FRUs” on page 80.) 2 Keyboard (see “Keyboard” on page 81.) 3 LA57 TOP CASE GRAY W/TP&MIC (V570) 31048974 N 3 LA57 TOP CASE DARK GRAY W/TP&MIC (V570) 31051122 N 3 LB57 UPPER CASE ASSY W/TP&MIC (B570) 31048999 N 3 LB57E Upper Case TEX-BLK W/TP.
Table 4. Parts list—Overall (continued) No. FRU (Overall) FRU no. CRU ID 11 Intel I5-2520M 2.5G 3M 2c J1 PGA processor 102001067 N 11 Intel I5-2410M 2.3G 3M 2c J1 PGA processor 102001066 N 11 Intel I3-2310M 2.
Table 4. Parts list—Overall (continued) No. FRU (Overall) FRU no. CRU ID 16 Battery pack, 6 cell 2.2 Ah, Pana L10P6Y22 3S2P 48Wh bty Comm01 121001096 * 16 Battery pack, 6 cell 2.2 Ah, SMP/LG L09M6Y02 3S2P 48Wh bty (LH) Comm01 121001094 * 16 Battery pack, 6 cell 2.2 Ah, Celx/S L10C6Y02 3S2P 48Wh bty (LH) Comm01 121001071 * 16 Battery pack, 6 cell 2.8 Ah, Pana L10P6F21 3S2P 62Wh bty Comm01 121001097 * 16 Battery pack, 6 cell 2.
Table 4. Parts list—Overall (continued) No. FRU (Overall) FRU no. CRU ID 19 Optical drive, 12.7mm Tray Rambo, PSN UJ8A0 Tray in Rambo 25011472 ** 19 Optical drive, 12.7mm BD Combo, PLDS DS-6E2S Tray in BD Combo 25011471 ** 19 Optical drive, 12.
Table 5. Parts list — 15.6-in. HD TFT No. FRU FRU no. CRU ID 1 LA57 LCD BEZEL W/CAMERA HOLE (V570) 31048965 N 1 LB57 LCD BEZEL W/CAMERA HOLE (B570) 31048998 N 1 LB57E LCD Bezel Black W/Camera Hole (B570e) 31052086 N 2 LA57 LCD SCREW HING MYLAR 31048973 N 3 15.6 HD LED Panel, B156XW02 V2 18004799 N 3 15.6 HD LED Panel, N156BGE-L21 18004798 N 3 15.6 HD LED Panel, LP156WH4-TLA1 18004797 N 3 15.6 HD LED Panel, LTN156AT16-L01 18004796 N 3 15.
Table 6. Parts list - Keyboard (continued) Language FRU no. (Dafan) FRU no. FRU no.
ac power adapters Table 8. Parts list — 3-pin ac power adapters FRU FRU no. CRU ID 65 W, Delta ADP-65KH BD, 20 V, 3.25 A adapter 36001929 N 65 W, Liteon PA-1650-56LC adapter 36001651 N 65 W, Chicony CPA-A065, 20 V, 3.25 A adapter (330PF) 36001943 N 65 W, Emerson AA26600L, 20 V, 3.25 A adapter 36001870 N 90 W, Delta ADP-90DD BD, 20 V, 4.5 A adapter 36001941 N 90 W, Liteon PA-1900-56LC, 20 V, 4.5 A adapter (330PF) 36001927 N 90 W, Chicony CPA-A090, 20 V, 4.
Table 9. Parts list — 3-pin power cords (Linetek) (continued) Country or region FRU no. CRU ID Korea 145000590 * 145000597 * 145000588 * 145000593 * 145000594 * Country or region FRU no. CRU ID Africa 145000554 * 145000567 * 145000557 * 145000564 * 145000568 * 145000553 * 145000566 * 145000560 * 145000563 * 145000559 * 145000555 * 145000558 * • LS15+H05VV-F+LP-E04A, 1 m Switzerland • LS15+H03VV-F+LP-37, 1 m Taiwan • LS15+VCTF+LP-53, 1 m U.K.
Table 10. Parts list — 3-pin power cords (Longwell) (continued) Country or region FRU no. CRU ID Switzerland 145000565 * 145000556 * 145000561 * 145000562 * Country or region FRU no. CRU ID Argentina 145000528 * 145000532 * 145000527 * 145000538 * 145000525 * 145000534 * 145000536 * 145000526 * 145000535 * 145000530 * 145000533 * 145000524 * 145000531 * • LP-37+H03VV-F+LS-18, 1 m Taiwan • LP-71+VCTF+LS-33, 1 m U.K.
Table 11. Parts list — 3-pin power cords (Volex) (continued) Country or region FRU no. CRU ID U.K. 145000605 * 145000537 * Country or region FRU no. CRU ID CCC 145000602 * • LP-61L+H03VV-F+LS-18, 1 m UL • LP-30B+SPT-2 18AWG+LS-18, 1 m Table 12.
Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Active Protection System Lenovo OneKey Rescue Windows is a trademark of the Microsoft group of companies. Intel is a trademark of Intel Corporation or its subsidiaries in the United States, other countries, or both. Other company, product, or service names may be the trademarks or service marks of others.
Part Number: Printed in China (1P) P/N: **
