User Guide ThinkPad T540p and W540
Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • Regulatory Notice • “Important safety information” on page vi • Appendix D “Notices” on page 163 The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo® Support Web site at: http://www.lenovo.com/UserManual Third Edition (January 2014) © Copyright Lenovo 2013, 2014.
Contents Read this first . . . . . . . . . . . . . . v Important safety information . . . . . . . . . . vi Conditions that require immediate action . . vii Safety guidelines . . . . . . . . . . . . vii Chapter 1. Product overview . . . . . . 1 Locating computer controls, connectors, and indicators. . . . . . . . . . . . . . . . . Front view. . . . . . . . . . . . . . . Right-side view. . . . . . . . . . . . . Left-side view . . . . . . . . . . . . . Bottom view . . . . . . . . . . . . . . Rear view . . . .
Solving recovery problems . . . . . . . . Recovery overview for the Windows 8 and Windows 8.1 operating systems . . . . . . . . Refreshing your computer . . . . . . . . Resetting your computer to the factory default settings. . . . . . . . . . . . . . . . Using the advanced startup options . . . . Recovering your operating system if Windows 8 or Windows 8.1 fails to start . . . . . . . Creating and using recovery media . . . . . Chapter 6. Replacing devices . . . . . Static electricity prevention . . . . .
Japan VCCI Class B compliance statement . . Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase . . . . . . . . . . . . . . . . Lenovo product service information for Taiwan . . . . . . . . . . . . . . . . Appendix B. WEEE and recycling statements . . . . . . . . . . . . . Important WEEE information . . . . . . . . . Japan recycling statements . . . . . . . . . Recycling information for Brazil . . . . . . . .
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Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery.
Protect your computer and data when moving it. Before moving a computer equipped with a hard disk drive, do one of the following, and make sure that the power switch is off or is blinking: • Turn it off. • Put it in sleep mode. • Put it in hibernation mode. This will help to prevent damage to the computer, and possible loss of data. Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices.
Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking or hissing.
sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety. CAUTION: Hazardous moving parts. Keep fingers and other body parts away.
Extension cords and related devices Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings.
External devices CAUTION: Do not connect or disconnect any external device cables other than USB and 1394 cables while the computer power is on; otherwise, you might damage your computer. To avoid possible damage to attached devices, wait at least five seconds after the computer is shut down to disconnect external devices. General battery notice DANGER Personal computers manufactured by Lenovo contain a coin-cell battery to provide power to the system clock.
The battery pack should be stored at room temperature, charged to approximately 30 to 50% of capacity. We recommend that battery pack be charged about once per year to prevent overdischarge. Lithium coin-cell battery notice DANGER Danger of explosion if battery is incorrectly replaced. When replacing the lithium coin-cell battery, use only the same or an equivalent type that is recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
• Ventilation slots, fans and/or heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface. Never block, cover, or disable these features. • When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Do not place the adapter in contact with any part of your body while using it.
DANGER Connect and disconnect cables as described in the following procedures when installing, moving, or opening covers on this product or attached devices. To connect: To disconnect: 1. Turn everything OFF. 1. Turn everything OFF. 2. First, attach all cables to devices. 2. First, remove power cords from outlets. 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlets. 4. Remove all cables from devices. 5. Turn devices ON.
CAUTION: Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level. Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the output of the headphone or earphone connectors do not comply with specifications of EN 50332-2.
Chapter 1. Product overview This chapter provides information about connector locations, important product labels, computer features, specifications, operating environment, and preinstalled programs.
1 Camera (on some models) Use the camera to take pictures or hold a video conference. For more information, see “Using the camera” on page 39. 2 Microphones The microphones capture sound and voice when used with a program capable of handling audio. 3 Power button Use the power button to turn on the computer. To turn off the computer, use the Start menu shutdown option on the Microsoft® Windows® 7 operating system. For the Windows 8 and Windows 8.
Right-side view Figure 2. Right-side view 1 Smart card slot (on some models) 4 USB 2.0 connector 2 Serial Ultrabay™ Enhanced bay 5 Security-lock slot 3 USB 3.0 connector 1 Smart card slot (on some models) Your computer might have a smart card slot. For more information, see “Using an ExpressCard, a flash media card, or a smart card” on page 40. 2 Serial Ultrabay Enhanced bay Your computer has a bay for Serial Ultrabay Enhanced devices. For some models, an optical drive is installed in the bay.
Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature. Left-side view Figure 3. Left-side view 1 Fan louvers (left) 5 USB 3.0 connector 2 Mini connector or Thunderbolt™ connector (depending on the model) DisplayPort® 1 6 ExpressCard slot (on some models) 3 VGA connector 7 Media card slot 4 Always-on USB 2.
3 VGA connector Use the video graphics array (VGA) connector to connect the computer to a VGA-compatible video device, such as a VGA monitor. Note: If you connect the computer to a docking station, use the VGA connector on the docking station, not the one on the computer. For more information, see “Using an external monitor” on page 33. 4 Always-on USB 2.0 connector By default, the Always-on USB 2.
• The audio connector does not support a conventional microphone. For more information, see “Using audio features” on page 38. Bottom view Figure 4. Bottom view 1 Battery pack 4 Keyboard drainage holes 2 SIM card slot 5 Speakers 3 Docking station connector 1 Battery pack Use the computer with battery power whenever ac power is unavailable. You can use the Power Manager program to adjust your power settings as needed.
Rear view Figure 5. Rear view 1 Ethernet connector 3 Fan louvers (rear) 2 ac power connector 1 Ethernet connector Connect the computer to a local area network (LAN) with the Ethernet connector. DANGER To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet connector. You can only connect an Ethernet cable to this connector. The Ethernet connector has two indicators that show the status of the network connection.
1 Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function. For more information, see “Special keys” on page 21. 2 Speaker-mute indicator When the speaker-mute indicator is on, the speakers are muted. 3 Microphone-mute indicator When the microphone-mute indicator is on, the microphones are muted. 4 Camera-status indicator When the camera-status indicator is on, the camera is in use.
• Blinks slowly: The computer is in sleep mode. 6 Color-sensor indicator When the color sensor is in use, the indicator in the ThinkPad logo on the outer lid of your computer works in the way of blinking twice at regular intervals. Locating important product information This section provides information to help you locate the machine type and model label, the FCC ID and IC Certification label, the Windows Certificate of Authenticity label, and the Genuine Microsoft label.
The FCC ID and IC Certification number labels are affixed on the wireless LAN card 1 and wireless WAN card 2 installed in the computer. To remove the wireless LAN card for repair or replacement, see “Replacing a wireless LAN card” on page 80. To remove the wireless WAN card for repair or replacement, see “Replacing a wireless WAN card” on page 83. Note: Use only Lenovo-authorized wireless communication cards for the computer.
The following figure shows the location of the Certificate of Authenticity label under the battery: Genuine Microsoft label The Genuine Microsoft label is provided on models that are licensed to use a Windows 8 or Windows 8.1 operating system. The version of the operating system is printed on the label. If your computer model is licensed to use the Windows 8 Pro or Windows 8.
Memory • Double data rate 3 low voltage synchronous dynamic random access memory modules (DDR3 LV SDRAM) Storage device • 2.5-inch form factor, 7-mm or 9.5-mm height hard disk drive • 2.5-inch form factor, 7-mm height solid-state drive • M.2 solid-state drive for caching only (on some models) Display The color display uses the Thin Film Transistor (TFT) technology. • Display size: 396 mm or 393 mm (15.6 inches or 15.
GPS and wireless features • Global Positioning System (GPS) satellite receiver (on some models) • Bluetooth • Wireless LAN • Wireless WAN (on some models) • NFC (on some models) Security features • Fingerprint reader (on some models) Specifications This section lists the physical specifications for your computer. Size • For T540p models: – Width: 376.6 mm (14.83 inches) – Depth: 248.1 mm (9.77 inches) – Height: 27.9 to 29.5 mm (1.10 inches to 1.16 inches) or 29.9 to 33.9 mm (1.18 inches to 1.
– At altitudes up to 2438 m (8000 ft) – Operating: 5.0°C to 35.0°C (41°F to 95°F) – Storage: 5.0°C to 43.0°C (41°F to 109°F) – At altitudes above 2438 m (8000 ft) – Maximum temperature when operating under the unpressurized condition: 31.3°C (88°F) Note: When you charge the battery pack, its temperature must be at least 10°C (50°F).
Table 1.
Table 2.
Note: The Password Manager program is not preinstalled on Windows 8 or Windows 8.1 computers. You can download it from the Lenovo Support Web site at: http://www.lenovo.com/support Lenovo programs overview This topic provides information about some Lenovo programs. Note: Depending on the model, some of the programs might not be available. • Access Connections (Windows 7) The Access Connections program is a connectivity assistant program for creating and managing location profiles.
• Lenovo Mobile Access (Windows 8 and Windows 8.1) The Lenovo Mobile Access program enables you to manage your mobile broadband connection. You can create an account, add money to the account, and purchase mobile broadband sessions using your account. • Lenovo Settings (Windows 8 and Windows 8.
Chapter 2. Using your computer This chapter provides information on using some of the computer components.
Can I get my user guide in another language? • To download the user guide in another language, go to http://www.lenovo.com/support. Then follow the instructions on the screen. How do I use battery power more effectively when I am on the go? • To conserve power, or to suspend operation without exiting programs or saving files, see “Power-saving modes” on page 27. • To achieve the best balance between performance and power saving, create and apply power plans.
Print the following sections and keep them with your computer in case you are unable to access this online user guide when necessary. • “Installing a new operating system” on page 105 • “Computer stops responding” on page 131 • “Power problems” on page 142 Can I change the Windows 8.1 startup behavior to open either the desktop or the Start screen? On the Windows 8.1 operating system, you can set the computer to open either the desktop or the Start screen by default.
• : Opens Computer. Note: Depending on your computer model, the shortcut keys might not be available. 2 Numeric keypad You can use this numeric keypad to input numbers quickly. Note: Depending on your computer model, the numeric keypad might not be available. 3 Windows key On the Windows 7 operating system, press the Windows key to open the Start menu. On the Windows 8 and Windows 8.
• : For Windows 8 and Windows 8.1: Opens the Settings charm. For Windows 7: Opens Control Panel. • : For Windows 8 and Windows 8.1: Opens the Search charm. For Windows 7: Opens Windows Search. • • : Views the programs that you have opened. : For Windows 8 and Windows 8.1: Views all the programs. For Windows 7: Opens Computer. • Fn+Spacebar: Controls the keyboard backlight. There are three modes for the keyboard backlight: Off, Low, and High.
Using the TrackPoint pointing stick To use the TrackPoint pointing stick, apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard. Then you can move the cursor. But the pointing stick itself does not move. The speed at which the cursor moves depends on the pressure you apply to the pointing stick.
Checking the battery status The battery status icon in the Windows notification area displays the percentage of battery power remaining. The rate at which you use battery power will determine how long you can use the battery of your computer between charges. Because each computer user has different habits and needs, it is difficult to predict how long a battery charge will last. There are two main factors: • How much energy is stored in the battery when you begin to work. • The way you use your computer.
1. Connect the power cord to an electrical outlet. 2. Connect the power cord to the transformer pack. 3. Connect the ac power adapter to the ac power connector of the computer. Tips on using the ac power adapter • When the ac power adapter is not in use, disconnect it from the electrical outlet. • Do not bind the power cord tightly around the ac power adapter transformer pack when it is connected to the transformer. • Before you charge the battery, make sure that its temperature is at least 10°C (50°F).
Power-saving modes There are several modes that you can use at any time to conserve power. This section introduces each mode and gives tips on the effective use of battery power. • Screen blank mode (for Windows 7 only) The computer display requires considerable battery power. To turn off the power to the display and make the computer enter screen blank mode, right-click the battery gauge icon in the windows notification area and select Power off display.
• Wireless off When you are not using the wireless features, such as Bluetooth or wireless LAN, turn them off. This will help conserve power. To turn off the wireless features, press F8. Handling the battery This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
DANGER Only recharge the battery pack strictly according to instructions included in the product documentation. DANGER Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations and your company's safety standards. DANGER There is a danger of an explosion if the coin-cell battery is incorrectly placed. The lithium battery contains lithium and can explode if it is not properly handled, or disposed of.
Using the wireless LAN connection A wireless local area network (LAN) covers a relatively small geographic area, such as an office building or a house. Devices based on the 802.11 standards can connect to this type of network. Your computer comes with a built-in wireless network card and a configuration utility to help you establish wireless connections and monitor the connection status.
• Power to the wireless radio is on. The signal strength of the wireless connection is poor. To improve signal strength, move your computer closer to the wireless access point. • Power to the wireless radio is on. The signal strength of the wireless connection is marginal. • Power to the wireless radio is on. The signal strength of the wireless connection is excellent. Access Connections status icon: • No location profile is active or none exists. • Current location profile is disconnected.
For the Windows 7 operating system, you also can check the Access Connections gauge, the Access Connections status icon, or the Access Connections wireless status icon in the Windows notification area. Access Connections gauge: • No signal • Weak signal • Medium signal • Strong signal Access Connections status icon: • No location profile is active or none exists. • Current location profile is disconnected. • Current location profile is connected.
Using the NFC connection Near field communication is a high-frequency and short-range wireless communications technology. Depending on the model, your computer might come with the NFC feature. By using the NFC feature, you can establish the radio communications between your computer and another NFC-enabled device over a distance no more than a few centimeters. By default, the NFC feature is enabled.
Your computer can support a maximum video resolution of up to 1920x1200 (with an external monitor connected to the VGA connector) or up to 2560x1600 (with an external monitor connected to the Mini DisplayPort connector or Thunderbolt connector), provided that the external monitor also supports that resolution. For more information about the external monitor, refer to the manuals provided with the external monitor. You can set any resolution for either the computer display or the external monitor.
9. Click the Driver tab. 10. Click Update Driver. 11. Click Browse my computer for driver software, and then click Let me pick from a list of device drivers on my computer. 12. Clear the Show compatible hardware check box. 13. Select the correct manufacturer and model for the external monitor. If you cannot find your monitor on the list, stop the installation of this driver and use the driver shipped with your monitor. 14. After updating the driver, click Close. 15.
– Single Display: Depending on your configuration, the computer output is displayed either on the computer display or the DVI monitor. – Clone Displays: The same computer output is displayed on both the computer display and the DVI monitor. – Extended Desktop: Different computer output is displayed on the computer display and the DVI monitor. • For Windows 8 and Windows 8.1: 1. Move the cursor to the top-right or bottom-right corner of the screen and click the Devices charm. 2.
Using dual displays This section introduces the Duplicate and Extend desktop functions that enable you to display output on both the computer display and an external monitor. Using the Duplicate or Extend desktop function With the Duplicate desktop function, you can display the same output on both the computer display and an external display. You also can display different desktop images on each monitor with the Extend desktop function.
Using the color sensor Some models are equipped with a color sensor. The color sensor enables you to measure and adjust the color accuracy of your displays. To use the color sensor, do the following: • For Windows 7: Click Start ➙ All Programs ➙ X-Rite ➙ Color Calibrator ➙ PANTONE Color Calibrator. • For Windows 8 and Windows 8.1: Move the cursor to the top-right or bottom-right corner of the screen to display the charms. Click the Search charm and search X-Rite.
Table 3. Audio feature list Connector Headset with a 3.5–mm (0.14–inch) 4-pole plug Conventional headphone Conventional microphone Audio connector Headphone and microphone functions supported Headphone function supported Not supported Configuring for sound recording To configure the microphone for optimal sound recording, use the Realtek HD Audio Manager program. To start the program, open Control Panel and click Hardware and Sound ➙ Realtek HD Audio Manager.
MultiBurner drive This drive can read DVD-ROM discs, DVD-R discs, DVD-RAM discs, DVD-RW discs, and all types of CDs, such as CD-ROM discs, CD-RW discs, CD-R discs, and audio CDs. In addition, it can record on DVD-R discs, DVD-RW discs, type II DVD-RAM discs, CD-RW standard and high speed discs, and CD-R discs. Using an ExpressCard, a flash media card, or a smart card Your computer might have an ExpressCard slot, a media card slot, or a smart card slot.
Removing an ExpressCard, a flash media card, or a smart card Attention: • Before removing a card, stop the card first. Otherwise, data on the card might be corrupted or lost. • Do not remove a card while the computer is in sleep mode or hibernation mode. Otherwise, the system might not respond when you try to resume operation. To remove a card, do the following: 1. Click the triangular icon in the Windows notification area to show hidden icons.
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Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and traveling with your computer. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.
screen clean and set the brightness to levels that enable you to see the screen clearly. Press F5 or F6 to adjust display brightness. Head position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position. Chair: Use a chair that gives you good back support and seat height adjustment. Use chair adjustments to best suit your desired posture. Arm and hand position: If available, use chair arm rests or an area on your working surface to provide weight support for your arms.
Assistive technologies Some accessibility technologies are available through the Accessibility Options program. Depending on your operating system, the number of accessibility options available varies. In general, accessibility options enhance the way users with hearing, vision, or mobility limitations navigate and use their computer. For example, some users might not have the fine motor skills required to use a mouse or select key combinations.
• External mouse, if you are accustomed to using one • Ethernet cable • Extra battery, charged • A quality carrying case that provides adequate cushion and protection • External storage device If you are traveling to another country, you might want to consider an ac power adapter for the country to which you are travelling. To purchase travel accessories, go to http://www.lenovo.com/accessories.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use.
• To set a password, do the following: a. In the Enter New Password field, type a desired password and press Enter. b. In the Confirm New Password field, retype the password and press Enter. • To change a password, do the following: a. In the Enter Current Password field, type the current power-on password and press Enter. b. In the Enter New Password field, type the new power-on password and press Enter; then retype the password in the Confirm New Password field and Press Enter.
– Internal Network Option ROM – Internal wireless WAN device – Security mode – Fingerprint reader priority Notes: • The system administrator can set the same supervisor password on many ThinkPad notebook computers to make administration easier. • When Lock UEFI BIOS Settings option is enabled, all BIOS settings cannot be changed. To change the settings, a supervisor password is required. Setting, changing, or removing a supervisor password Before you start, print these instructions.
The master hard disk password also requires a user hard disk password. The master hard disk password is usually set and used by a system administrator. It enables the administrator to access any hard disk drive in a system like a master key. The administrator sets the master password; then assign a user password for each computer in the network. The user can then change the user password as desired, but the administrator still can get access by using the master password.
– If you select Master HDP mode, follow the following steps to change the master hard disk password: 1. Type the current master hard disk password in the Enter Current Password field and press Enter. 2. Type the new master hard disk password in the Enter New Password field and press Enter; then retype the new password you just entered in the Confirm New Password field and press Enter. 3. A Setup Notice window is displayed. Press Enter to continue. The master hard disk password is changed.
• Before you dispose of, sell, or hand over your computer, delete the data stored on it. For more information, refer to “Notice on deleting data from your hard disk drive or solid-state drive” on page 56. The hard disk drive built into your computer can be protected by UEFI BIOS. Using Windows BitLocker Drive Encryption To help protect your computer against unauthorized access, use the drive encryption software, such as Windows BitLocker Drive Encryption.
2. Select Security ➙ Security Chip by using the directional keys. 3. Press Enter. The Security Chip submenu opens. 4. Move to an item you want to set by using the directional keys. When the item is highlighted, press Enter. 5. Set other items that you want to set. 6. Press F10. A Setup Confirmation window is displayed. Select Yes to save the configuration changes and exit. To set the security chip, you have to start Client Security Solution, and follow the instructions on the screen.
1. Place the top joint of your finger on the sensor. 2. Apply light pressure and swipe your finger toward you across the reader in one smooth motion. Do not lift your finger when you are swiping it.
Indicator behavior of the fingerprint reader Indicator behavior Description Green The fingerprint reader is ready for swiping. Amber The fingerprint cannot be authenticated. Associating your fingerprints with your power-on password and hard disk password To associate your fingerprints with your power-on password and hard disk password, do the following: 1. Turn off and then turn on the computer. 2. When prompted, swipe your finger over the fingerprint reader. 3.
• Reader Priority: Defines the priority for the fingerprint readers if an external fingerprint reader is attached. • Security Mode: Specifies the settings of the security mode. • Password Authentication: Enables or disables the password authentication. Note: This item is displayed only if High security mode is enabled. • Reset Fingerprint Data: Select this item to erase all of the fingerprint data stored in either the internal or external fingerprint reader.
• Deleting the data. • Formatting your hard disk drive or solid-state drive, using the software for initializing it. • Using the recovery program provided by Lenovo to bring the hard disk drive or solid-state drive back to the factory default settings. These operations, however, only change the file location of the data; they do not delete the data itself. In other words, the data retrieval processing is disabled under an operating system such as Windows.
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Chapter 5. Recovery overview This chapter provides information about the recovery solutions. • “Recovery overview for the Windows 7 operating system” on page 59 • “Recovery overview for the Windows 8 and Windows 8.1 operating systems” on page 64 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system.
To create recovery media, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media on different operating systems. • You can use recovery media to restore the computer to the factory default settings only. You can use recovery media to put the computer in an operational state after all other methods of recovery have failed.
Performing a recovery operation This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery program main window, click the Launch advanced Rescue and Recovery arrow. 3. Click the Restore your system from a backup icon. 4.
• To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings, click Restore your system and follow the instructions on the screen. For more information about the features of the Rescue and Recovery workspace, click Help. Notes: 1. After restoring your hard disk drive to the factory default settings, you might have to reinstall device drivers for some devices. See “Reinstalling preinstalled programs and device drivers” on page 63. 2.
When the rescue medium starts, the Rescue and Recovery workspace opens. The help information for each feature is available from the Rescue and Recovery workspace. Follow the instructions to complete the recovery process. Reinstalling preinstalled programs and device drivers Your computer has provisions that enable you to reinstall selected factory-installed programs and device drivers. Reinstalling preinstalled programs To reinstall some preinstalled application programs, do the following: 1.
• Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive to the factory default settings. See “Creating and using a recovery media” on page 59.
Attention: If you reset the computer to the factory default settings, all your personal files and settings will be deleted. To avoid data loss, make a backup copy of all the data that you want to keep. To reset your computer to the factory default settings, do the following: 1. Depending on the operating system, do one of the following: • For Windows 8: Move your pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ General.
Creating and using recovery media You can create recovery media as backups for the Windows recovery environment and the Windows recovery image. If you cannot start the computer, you can use recovery media to troubleshoot and fix the problems on your computer. It is recommended that you create recovery media as early as possible. Once you create recovery media, keep them in a safe place and do not use them to store other data.
Note: Ensure that your computer is connected to ac power. 1. Turn on or restart the computer. Before the Windows operating system starts, repeatedly press the F12 key. The Boot Menu window opens. 2. Select the recovery drive as the boot device. 3. Select a preferred language and then select a preferred keyboard layout. 4. Click Troubleshoot to display the optional recovery solutions. 5. Select a corresponding recovery solution according to your situation.
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Chapter 6. Replacing devices This chapter provides instructions on how to install or replace hardware for your computer.
Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use. DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to excessive heat.
4. Insert a new battery pack until it clicks into place. 5. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Installing or replacing the SIM card Before you start, print these instructions. SIM card is a small plastic card with an Integrated Circuit (IC) chip mounted on one side of the card. If your computer is equipped with a SIM card slot, your computer might require a SIM card to establish wireless WAN connections.
5. Hold the new SIM card with the metal contact facing upward and going into the slot first. Then, insert the new SIM card firmly into the slot until it clicks into place. 6. Reinstall the battery pack. See “Replacing the battery pack” on page 69. 7. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Replacing the Ultrabay device Before you start, print these instructions. To replace the Ultrabay device, doing the following: 1.
5. Remove the screw that secures the Ultrabay device. 6. Push out the Ultrabay device to let part of it exposed 1 . If necessary, you can use a tool, such as a ball pen. And then pull the Ultrabay device out of the computer 2 . Chapter 6.
7. Insert the new Ultrabay device into the bay. 8. Reinstall the screw to secure the Ultrabay device.
9. Reinstall the large bottom cover 1 2 , and then tighten the screws 3 . 10. Reinstall the battery pack. See “Replacing the battery pack” on page 69. 11. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Replacing a memory module Before you start, print these instructions. Increasing memory capacity is an effective way to make programs run faster. To replace or add a memory module, read the following prerequisites, and then the instructions.
4. Loosen the screws 1 , and then remove the large bottom cover 2 . 5. Open the latches on both sides of the memory slot at the same time 1 , and then remove the memory module 2 . Save the removed memory module for future use.
6. Place the notched end of the new memory module toward the contact edge side of the memory slot, and insert the memory module into the memory slot at an angle of about 20 degrees 1 . Pivot the memory module downward until it snaps into place 2 . Ensure that the memory module is firmly installed in the memory slot and cannot be moved easily. Attention: Do not touch the contact edge of the memory module. Otherwise the memory module might be damaged.
• Replace the hard disk drive or solid-state drive only if you upgrade it or have it repaired. The connectors and slot of the hard disk drive or solid-state drive are not designed for frequent changes, or drive swapping. • Do not drop the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that absorbs any physical shocks. • Do not apply pressure to the cover of the drive. • Do not touch the connector.
6. Remove the hard disk drive or solid-state drive. 7. Install the new hard disk drive or solid-state drive in place. 8. Reinstall the screw to secure the hard disk drive or solid-state drive. Chapter 6.
9. Reinstall the large bottom cover 1 2 , and then tighten the screws 3 . 10. Reinstall the battery pack. See “Replacing the battery pack” on page 69. 11. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Replacing a wireless LAN card Before you start, print these instructions. DANGER During electrical storms, do not connect the cable to or disconnect it from the telephone outlet on the wall.
4. Loosen the screw 1 , and then remove the small bottom cover 2 . 5. If a tool is provided with the new wireless LAN card to help you disconnect cables, use the tool to disconnect the cables from the wireless LAN card. If no such a tool is provided, hold the cable connector with your fingers and gently disconnect each cable from the wireless LAN card. 6. Remove the screw. The wireless LAN card is released from the secured position and pivots upward. Chapter 6.
7. Carefully remove the wireless LAN card out of the slot. 8. Align the contact edge of the new wireless LAN card with the key in the slot. Then carefully insert the new wireless LAN card into the slot at an angle of about 20 degrees. 9. Pivot the wireless LAN card downward 1 , and then install the screw to secure the wireless LAN card in place 2 .
10. Connect the antenna cables to the wireless LAN card. Ensure that you attach the gray cable to the main connector and the black cable to the auxiliary connector on the wireless LAN card. 11. Reinstall the small bottom cover 1 . Then tighten the screw 2 . 12. Reinstall the battery pack. See “Replacing the battery pack” on page 69. 13. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Replacing a wireless WAN card Before you start, print these instructions.
Attention: Before you start installing a wireless WAN card, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. Static electricity could damage the card. Your computer might be equipped with a wireless WAN card. To replace the wireless WAN card, doing the following: 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait three to five minutes to let the computer cool. 2.
6. Remove the screw. The wireless WAN card is released from the secured position and pivots upward. 7. Carefully remove the wireless WAN card out of the slot. 8. Align the contact edge of the new wireless WAN card with the key in the slot. Then carefully insert the new wireless WAN card into the slot at an angle of about 20 degrees. Chapter 6.
9. Pivot the wireless WAN card downward 1 , and then install the screw to secure the wireless WAN card in place 2 . 10. Connect the antenna cables to the wireless WAN card. Ensure that you attach the red cable to the main connector and the blue cable to the auxiliary connector on the wireless WAN card. 11. Reinstall the small bottom cover 1 . Then tighten the screw 2 . 12. Reinstall the battery pack. See “Replacing the battery pack” on page 69. 13. Turn the computer over again.
Replacing the coin-cell battery Before you start, print these instructions. Prerequisites for the procedure DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to excessive heat. • Do not expose it to water or rain. • Do not short-circuit it.
5. Detach the connector 1 , and then remove the coin-cell battery 2 . 6. Install the new coin-cell battery 1 , and then attach the connector 2 . 7. Reinstall the small bottom cover 1 . Then tighten the screw 2 . 8. Reinstall the battery pack. See “Replacing the battery pack” on page 69. 9. Turn the computer over again. Connect the ac power adapter and all cables to the computer.
Replacing the keyboard Before you start, print these instructions. DANGER During electrical storms, do not connect the cable to or disconnect it from the telephone outlet on the wall. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. Removing the keyboard To remove the keyboard, do the following: 1.
5. To reveal the screw heads beneath the keyboard frame, slide the keyboard frame forward by 2.5 mm (0.1 inch) with the flat end of the keyboard multi-tool. 6. Loosen the screws that secure the keyboard with the cross end of the keyboard multi-tool.
7. Pivot the keyboard slightly upward 1 until you can see the connectors on the bottom side of the keyboard. Then turn over the keyboard 2 . 8. Gently put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. Installing the new keyboard To install the new keyboard, do the following: Chapter 6.
1. Attach the connectors and then turn over the keyboard. 2. Insert the keyboard into the space under the frame of the keyboard bezel as shown. Ensure that the front edge of the keyboard is under the frame of the keyboard bezel.
3. Reveal the screw heads by sliding the keyboard frame forward with the flat end of the keyboard multi-tool. Ensure that the screw heads are exposed completely. 4. Tighten the screws with the cross end of the keyboard multi-tool to secure the keyboard in place. Chapter 6.
5. Slide the keyboard frame backward by 2.5 mm (0.1 inch) with the flat end of the keyboard multi-tool. Hide the latches of the keyboard frame under the keyboard bezel by pushing the latches with your finger as shown. 6. Adjust the keyboard frame in place with the flat end of the keyboard multi-tool to ensure that all the latches are secured under the keyboard bezel. 7. Reinstall the battery pack. See “Replacing the battery pack” on page 69. 8. Turn the computer over again.
Chapter 7. Enhancing your computer This chapter provides instructions on how to use hardware devices to expand your computer capabilities. • “Finding ThinkPad options” on page 95 • “ThinkPad docking stations” on page 95 Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs.
ThinkPad Basic Dock Front view 1 Power button: Press the power button to turn on or turn off the computer . 2 Eject button: Press the eject button to release the computer from the docking station. 3 Sliding adjuster: Use the sliding adjuster as a guide to align the docking station connector on your computer when you attach the docking station. 4 Docking station connector: Used to attach your computer. Rear view 1 Always-On USB connector: Used to connect devices that are compatible with USB 2.
4 Ethernet connector: Used to connect the docking station to an Ethernet LAN. Note: If you need to use an Ethernet connector or an external monitor connector when your computer is attached to a docking station, use the Ethernet connector or the external monitor connector on the docking station, instead of the one on the computer. 5 ac power connector: Used to connect the ac power adapter. 6 VGA connector: Used to connect the computer to a VGA-compatible video device, such as a VGA monitor.
Rear view 1 Always-On USB connector: Used to connect devices that are compatible with USB 2.0 or charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode. 2 USB 2.0 connectors: Used to connect devices that are compatible with USB 2.0. 3 USB 3.0 connectors: Used to connect devices that are compatible with USB 3.0. 4 Ethernet connector: Used to connect the docking station to an Ethernet LAN.
ThinkPad Ultra Dock Front view 1 Power button: Press the power button to turn on or turn off the computer. 2 Key lock indicator: This indicator turns on when the system lock key is in the locked position. 3 Docking status indicator: This indicator turns on when your computer is docked. 4 Eject button: Press the eject button to release the computer from the docking station.
1 Always-On USB connector: Used to connect devices that are compatible with USB 2.0 or charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode. 2 USB 2.0 connectors: Used to connect devices that are compatible with USB 2.0. 3 USB 3.0 connectors: Used to connect devices that are compatible with USB 3.0. 4 Ethernet connector: Used to connect the docking station to an Ethernet LAN.
3. Align the top-left corner of the computer with the position mark of the docking station. Attach your computer to the docking station vertically until you hear a click 1 . Then turn the system lock key to the locked position 2 . 4. Check the docking status indicator. If the docking status indicator is not turned on, it indicates that your computer is not correctly attached to the docking station. Check the ac power adapter of the docking station, or disconnect and reattach the ac power adapter.
3. Press the eject button until the computer moves up. Then, grasp both sides of the computer to remove it. Connecting external displays to a docking station For the ThinkPad Pro Dock, if you connect two displays to the DisplayPort connector and the DVI connector, the DVI connector is inactive. For the ThinkPad Ultra Dock, if you connect two displays to the DisplayPort connector and the DVI connector, the DVI connector is inactive.
For the ThinkPad Ultra Dock, if you connect two displays to the DisplayPort connector and the HDMI connector, the HDMI connector is inactive. Security features The system lock key has two positions as shown in the drawing. The security feature is different when the key is in different positions: • When the key is in the locked position (position 1), the eject button of the docking station is locked, and you cannot remove your computer. The key lock indicator is on when the eject button is locked.
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Chapter 8. Advanced configuration This chapter provides the following information to help you configure the computer: • “Installing a new operating system” on page 105 • “Installing device drivers” on page 107 • “Using the ThinkPad Setup program” on page 107 Installing a new operating system In some situations, you might need to install a new operating system. This topic provides instructions on how to install a new operating system.
Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program. Otherwise the operating system will not start correctly.
Country or region Code Country or region Code China SC Netherlands NL Denmark DK Norway NO Finland FI Spain SP France FR Sweden SV Germany GR Taiwan and Hong Kong TC Italy IT United States US Japan JP Installing device drivers Device driver is the program that operates a particular hardware device of the computer. If a device does not perform well or you install a new device, you need to install or update the corresponding device driver.
Note: Default values are in boldface. 4. To change other configurations, press the Esc key to exit the submenu and return to the parent menu. 5. When you complete the configuration, press the F10 key to save and exit. You also can select the Restart tab in the ThinkPad Setup menu, and restart your computer with one of the provided options. Note: You can press the F9 key to restore to the default settings.
Table 4. Config menu items (continued) Menu item Submenu item Selection Comments enabled with any power sources. Notes: • The magic packet type Wake on LAN requires ac power. • The Wake on LAN function does not work when a hard disk password is set.
Table 4. Config menu items (continued) Menu item Submenu item Selection • Auto Comments If you select Auto, it enables you to connect and route appropriate USB 3.0 or USB 2.0 connectors. If you select Enabled, it enables USB 3.0 mode and allows USB 3.0 to be supported in the operating system. If you select Disabled, it disables and hides the USB 3.0 controller, and USB 3.0 connectors will work as USB 2.0 connectors.
Table 4. Config menu items (continued) Menu item Submenu item Selection Comments connector on a docking station. Video mode on dock • Standard In Standard mode, the Integrated Graphics turns on dock displays. • Advanced In Advanced mode, the Discrete Graphics turns on dock displays. Discrete GFX Perf Mode • Balanced • High performance Balanced: This is a mode to manage system thermal and discrete graphics performance in balance.
Table 4. Config menu items (continued) Menu item Submenu item Selection Comments necessary to change the setting. Express Card Speed • Generation 1 • Automatic PCI Express Power Management • Disabled • Enabled Set the transfer speed of the ExpressCard to the desired level of performance. The Automatic option enables the ExpressCard to specify the transfer speed it supports. Enable or disable a feature that automatically adjusts power management when there is no PCI Express activity.
Table 4. Config menu items (continued) Menu item Submenu item Selection Comments Beep and Alarm Password Beep • Disabled Enable this option to have a beep sound when the system is waiting for a power-on, hard disk, or supervisor password. Different beeps will sound when the entered password matches or does not match the configured password. • Enabled Keyboard Beep • Disabled Enable this option to have a beep sound when unmanageable key combination are pressed.
Table 4. Config menu items (continued) Menu item Submenu item Selection Comments black button or Enter key during the power-on self-test (POST). CIRA Timeout 0-255 Note: The default value is 60 seconds. Set the timeout option for CIRA connection to be established. Selectable second values are from 1 to 254. If you select 0, use 60 seconds as the default timeout value. If you select 255, the waiting time for establishing a connection is unlimited.
Table 5. Security menu items (continued) Menu item Submenu item Selection Comments Lock UEFI BIOS Settings • Disabled Enable or disable the function that protects items in ThinkPad Setup from being changed by a user who does not have the supervisor password. By default, this is set to Disabled. If you set the supervisor password and enable this function, no one but you can change items in the ThinkPad Setup program.
Table 5. Security menu items (continued) Menu item Submenu item Selection Comments Hard Disk1 Password • Disabled Refer to “Hard disk passwords” on page 49. • Enabled Fingerprint Predesktop Authentication • Disabled • Enabled Reader Priority • External ➙ Internal • Internal Only Security Mode • Normal • High Password Authentication • Disabled • Enabled UEFI BIOS Update Option User Guide If External ➙ Internal is selected, an external fingerprint reader is used if attached.
Table 5. Security menu items (continued) Menu item Submenu item Selection Comments Security Security Chip • Active If you select Active, the security chip is functional. If you select Inactive, the Security Chip option is visible, but the security chip is not functional. If you select Disabled, the Security Chip option is hidden and the security chip is not functional. • Inactive • Disabled This option is available when Security Chip is active.
Table 5. Security menu items (continued) Menu item Submenu item Selection Comments Memory Protection Execution Prevention • Disabled Some computer viruses and worms cause memory buffers to overflow by running code where only data is allowed. If the Data Execution Prevention feature can be used with your operating system, then by selecting Enabled you can protect your computer against attacks by such viruses and worms.
Table 5. Security menu items (continued) Menu item Submenu item Selection Comments Integrated Camera • Disabled If you select Enabled, you can use the integrated camera. • Enabled Microphone • Disabled If you select Enabled, you can use the microphones (internal, external, or line-in). • Enabled Fingerprint Reader • Disabled If you select Enabled, you can use the fingerprint reader. • Enabled NFC Device • Disabled If you select Enabled, you can use the NFC device.
Table 5. Security menu items (continued) Menu item Submenu item Selection Comments Note: If you set the computrace module activation to Permanently Disabled, you will be unable to enable this setting again. Secure Boot Secure Boot • Disabled • Enabled Enable or disable the UEFI Secure Boot feature. Select Enable to prevent unauthorized operating systems from running at boot time. Select Disabled to allow any operating systems to run at boot time. Windows 8 and Windows 8.
• After you change the startup sequence, ensure that you select a correct device during a copy, a save, or a format operation. Otherwise your data might be erased or overwritten. • If you are using the BitLocker drive encryption, do not change the startup sequence. BitLocker drive encryption locks the computer from starting once detects the change of startup sequence. To change the startup sequence temporarily so that the computer starts from a desired drive, do the following: 1. Restart the computer.
Table 6. Startup menu items (continued) Menu item Selection Comments Boot Mode • Quick Screen during the POST: • Diagnostics • Quick: The ThinkPad Logo screen is displayed. • Diagnostics: Test messages are displayed. Note: You can also enter Diagnostic mode by pressing Esc during POST.
Using system management This topic is primarily intended for the network administrators. Your computer is designed for manageability, so that you can redirect more resources to better meet your business objectives. This manageability, known as total cost of ownership (TCO), enables you to remotely operate client computers in the same way as you operate your own computer, such as turning on a client computer, formatting a hard disk drive, and installing a program.
Note: If a supervisor password has been set, you will be required to enter the supervisor password when you start the ThinkPad Setup program. Enabling or disabling the Wake on LAN feature When the Wake on LAN feature is enabled and the computer is connected to a LAN, the network administrator can start the computer remotely from a management console, using a remote network-management program. To enable or disable the Wake on LAN feature, do the following: 1. Start the ThinkPad Setup program.
Chapter 9. Preventing problems An important part of owning a ThinkPad notebook computer is maintenance. With proper care, you can avoid common problems. The chapter provides information that can help you keep your computer running smoothly. • “General tips for preventing problems” on page 125 • “Making sure device drivers are current” on page 126 • “Taking care of your computer” on page 127 General tips for preventing problems • If your computer is equipped with both a hard disk drive and an M.
– If your computer uses discs as the recovery media, do not remove the disc from the drive until prompted to do so. • For suspected hard disk drive issues, refer to “Diagnosing problems” on page 131 and run a diagnostic test for the drive before you call the Customer Support Center. If your computer does not start up, download the files to create a bootable self-test medium from http://www.lenovo.com/hddtest. Run the test and record any messages or error codes.
For more information about how to use the System Update program, refer to the help information system of the program. Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following the important tips in this topic, you will get the most use and enjoyment out of your computer.
• When installing the hard disk drive, solid-state drive, or optical drive, follow the instructions shipped with your hardware, and apply pressure only where needed on the device. • Turn off your computer before you replace the hard disk drive or solid-state drive. • After you replace the primary hard disk drive or solid-state drive, reattach the cover of the drive slot.
2. Absorb the diluted detergent into a sponge. 3. Squeeze excess liquid from the sponge. 4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5. Wipe the surface to remove the detergent. 6. Rinse the sponge with clean running water. 7. Wipe the cover with the clean sponge. 8. Wipe the surface again with a dry, soft, lint-free cloth. 9. Wait for the surface to dry completely and remove any fibers from the cloth.
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Chapter 10. Troubleshooting computer problems This chapter provides information on what to do if you experience a problem with your computer. • “Diagnosing problems” on page 131 • “Troubleshooting” on page 131 Diagnosing problems If you experience problems with your computer, use the Lenovo Solution Center program as a starting point for solving them. The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems.
Note: Do not remove the battery and the ac power adapter to reset the computer. 2. While the computer is turned off, remove all power sources from the computer (battery and the ac power adapter). Hold down the power button for 10 seconds. Plug in the ac power adapter while keeping the battery out of the computer. If the computer does not turn back on, continue with step 3. Note: Once the computer starts up and enters the Windows environment, use the proper shutdown procedure to turn the computer off.
Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, Press F10 and then press Enter to restart the system. If you still have a problem, have the computer serviced. • Message: 0187: EAIA data access error. Solution: The access to EEPROM is failed. Have the computer serviced. • Message: 0188: Invalid RFID Serialization Information Area. Solution: The EEPROM checksum is not correct (block # 0 and 1).
• Message: 2200: Machine Type and Serial Number are invalid. Solution: Machine Type and Serial Number are invalid. Have the computer serviced. • Message: 2201: Machine UUID is invalid. Solution: Machine UUID is invalid. Have the computer serviced. • Message: Fan error Solution: Cooling fan has failed. Turn off the computer immediately and have the computer serviced. • Message: Thermal sensing error Solution: The thermal sensor is not functioning correctly.
Solution: Your screen saver or power management might have been enabled. Do either of the following: – Touch the TrackPoint pointing device or the ThinkPad trackpad, or press a key to exit the screen saver. – Press the power button to resume the computer from sleep or hibernation mode. Beep errors Table 7. Beep errors Problem Solution One short beep, pause, three short beeps, pause, three more short beeps, and one short beep Have the computer serviced.
– You are using the correct device driver. To install the correct driver, do the following: 1. Open Control Panel and click Hardware and Sound ➙ Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 2. If the exclamation mark ! is displayed next to the adapter name under Network adapters, you might not be using the correct driver or the driver might have been disabled. To update the driver, right-click the highlighted adapter. 3.
For the Windows 7 operating system, check the Network Name (SSID) and your encryption information. Use the Access Connections program to verify this case-sensitive information. A wireless WAN problem Problem: A message is displayed indicating that an unauthorized WAN card is installed. Solution: The WAN card is not supported on this computer. Remove the WAN card. Note: Some models do not have a wireless WAN card.
Solution: If an external numeric keypad is connected: 1. Turn off the computer. 2. Remove the external numeric keypad. 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad and the external keyboard. Ensure that you have seated the connectors correctly. If the problem persists, ensure that the correct device driver is installed by doing the following: 1. Open Control Panel.
6. Click the Properties button. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Check the Device status box and make sure that the device is working correctly. If not, click the Troubleshoot button and follow the instructions on the screen. 7. Click the Monitor tab. Ensure that the correct device driver name is shown in the adapter information window. Note: The device driver name depends on the video chip that has been installed on your computer.
– The monitor information is correct and the appropriate monitor type is selected. Refer to the solution to the above problem. – Make sure that an appropriate refresh rate is selected by doing the following: 1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet. 2. Turn on the external monitor and the computer. 3. Right-click on the desktop, and click Screen resolution.
5. Make sure that the following device is enabled and configured correctly. • Problem: Recordings made using the microphone input are not loud enough. Solution: Make sure that the Microphone Boost function is turned on and set by doing the following: 1. Open Control Panel. 2. Click Hardware and Sound. 3. Click Sound. 4. Click the Recording tab in the Sound window. 5. Select Microphone, and click the Properties button. 6. Click the Levels tab, and move the Microphone Boost slider upwards. 7. Click OK.
For tips on how to maintain the fingerprint reader, refer to Maintaining the fingerprint reader. Battery and power problems This topic contains instructions on troubleshooting battery and power problems. Battery problems • Problem: The battery pack cannot be fully charged in the standard charge time when the computer is powered off. Solution: The battery pack might be over-discharged. Do the following: 1. Turn off the computer. 2. Make sure that the over-discharged battery pack is in the computer. 3.
If your computer is getting no power at all, check the following items: 1. Verify the power button. The power button is illuminated whenever the computer is on. 2. Check all power connections. Remove any power strips and surge protectors to connect the ac power adapter directly to the ac power outlet. 3. Inspect the ac power adapter. Check for any physical damage, and make sure that the power cable is firmly attached to the adapter brick and the computer. 4.
• Problem: The computer display remains blank after you press Fn to return from sleep mode. Solution: Check whether an external monitor was disconnected or turned off while the computer was in sleep mode. If you disconnected or turned off the external monitor, connect it or turn it on before resuming the computer from the sleep mode.
Solution: Your computer supports an enhanced password algorithm. Computers older than yours might not support such a security function. A solid-state drive problem Problem: When you compress files or folders by use of the data compression function in Windows, and then decompress them, the process of writing to or reading from the files or folders is slow. Solution: Apply the disk defragmentation tool in Windows for faster access to the data.
A software problem Problem: An application does not run correctly. Solution: Make sure that the problem is not being caused by the application. Check that your computer has the minimum required memory to run the application. Refer to the manuals supplied with the application. Check the following: • The application is designed to operate with your operating system. • Other applications run correctly on your computer. • The necessary device drivers are installed.
Chapter 11. Getting support This chapter provides information about getting help and support from Lenovo. • “Before you contact Lenovo” on page 147 • “Getting help and service” on page 147 • “Purchasing additional services” on page 149 Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Support Web site.
Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. The documentation includes printed books, online books, readme files, and help files. In addition, information about Lenovo products is available on the World Wide Web. Microsoft Service Packs are the latest software source for Windows product updates. They are available through Web download (connection charges might apply) or through disc.
• • • • • • Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Identification of software problem sources Configuration of UEFI BIOS as part of an installation or upgrade Changes, modifications, or upgrades to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see “Warranty information” in
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Appendix A. Regulatory information Wireless related information Wireless interoperability Wireless LAN card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: • The 802.11b/g Standard, 802.11a/b/g or 802.11n draft 2.
• Immediate Alert Profile • Battery Status Profile Usage environment and your health Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones.
2 3 Wireless WAN antenna (auxiliary) Wireless WAN antenna (main) 4 Wireless LAN antenna (main) Type 2: Antenna location 1 2 Wireless LAN antenna (auxiliary) Wireless LAN antenna (main) Locating wireless regulatory notices For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your computer. If your computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult an authorized dealer or service representative for help.
Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse B ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw.
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Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. Information on product recycling offerings can be found on Lenovo's Internet site at http://www.lenovo.com/social_responsibility/us/en/.
Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
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Appendix C. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation.
To awaken the computer from sleep mode, press the Fn key on your keyboard. For more information about these settings, see the Windows Help and Support information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode.
Appendix D. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Access Connections Active Protection System Lenovo Secure Data Disposal ThinkPad ThinkVantage TrackPoint Ultrabay UltraConnect Intel, Intel SpeedStep, and Thunderbolt are trademarks of Intel Corporation in the U. S. and/or other countries. Microsoft, BitLocker, and Windows are trademarks of the Microsoft group of companies.
Appendix E. Restriction of Hazardous Substances Directive (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”). For more information about Lenovo progress on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.
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Appendix F.
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