User Guide ThinkPad X240
Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • Regulatory Notice • “Important safety information” on page vi • Appendix E “Notices” on page 161 The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/UserManuals Fifth Edition (December 2014) © Copyright Lenovo 2013, 2014.
Contents Read this first . . . . . . . . . . . . . . v Important safety information . . . . . . . . . . vi Conditions that require immediate action . . vii Safety guidelines . . . . . . . . . . . . vii Chapter 1. Product overview . . . . . . 1 Locating computer controls, connectors, and indicators. . . . . . . . . . . . . . . . . Front view. . . . . . . . . . . . . . . Right-side view. . . . . . . . . . . . . Left-side view . . . . . . . . . . . . . Bottom view . . . . . . . . . . . . . .
Refreshing your computer . . . . . . . . Resetting your computer to the factory default settings. . . . . . . . . . . . . . . . Using the advanced startup options . . . . Recovering your operating system if Windows 8 or Windows 8.1 fails to start . . . . . . . Creating and using recovery media . . . . . Chapter 6. Replacing devices . . . . . Static electricity prevention . . . . . . . . . Disabling the built-in battery . . . . . . . . Installing or replacing the SIM card. . . . . .
rated current less than or equal to 20 A phase . . . . . . . . . . . . . Lenovo product service information for Taiwan . . . . . . . . . . . . . Eurasian compliance mark . . . . . . . Brazil regulatory notice . . . . . . . . Mexico regulatory notice . . . . . . . . per . . . 149 . . . . 149 149 149 149 . . . . . . . . Appendix B. WEEE and recycling statements . . . . . . . . . . . . . Important WEEE information . . . . . . . Recycling information for China . . . . . .
iv User Guide
Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery.
Protect your computer and data when moving it. Before moving a computer equipped with a hard disk drive, do one of the following, and make sure that the power button is off or is blinking: • Turn it off. • Put it in sleep mode. • Put it in hibernation mode. This will help to prevent damage to the computer, and possible loss of data. Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices.
Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking, or hissing.
sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety. CAUTION: Hazardous moving parts. Keep fingers and other body parts away.
To prevent possible overheating, do not cover the power adapter with clothing or other objects when the power adapter is plugged into an electrical outlet. Extension cords and related devices Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating.
Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. External devices CAUTION: Do not connect or disconnect any external device cables other than USB cables while the computer power is on; otherwise, you might damage your computer.
• Keep it away from children. • Do not drop the battery pack. Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations. The battery pack should be stored at room temperature, charged to approximately 30 to 50% of capacity. We recommend that battery pack be charged about once per year to prevent overdischarge.
Your computer generates some heat during normal operation. The amount of heat depends on the amount of system activity and the battery charge level. Extended contact with your body, even through clothing, could cause discomfort or even a skin burn. Periodically take breaks from using the keyboard by lifting your hands from the palm rest; and be careful not to use the keyboard for any extended length of time.
DANGER Connect and disconnect cables as described in the following procedures when installing, moving, or opening covers on this product or attached devices. To connect: To disconnect: 1. Turn everything OFF. 1. Turn everything OFF. 2. First, attach all cables to devices. 2. First, remove power cords from outlets. 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlets. 4. Remove all cables from devices. 5. Turn devices ON.
Additional safety information Plastic bag notice DANGER Plastic bags can be dangerous. Keep plastic bags away from babies and children to avoid danger of suffocation. Polyvinyl Chloride (PVC) cable and cord notice Many personal computer products and accessories contain cords, cables or wires, such as power cords or cords to connect the accessory to a personal computer.
Chapter 1. Product overview This chapter provides information about the locations of connectors, locations of important product labels, computer features, specifications, operating environment, and preinstalled programs.
2 Microphones The microphones capture sound and voice when used with a program capable of handling audio. 3 Power button Use the power button to turn on the computer. To turn off the computer, use the Start menu shutdown option on the Microsoft® Windows® 7 operating system. For the Microsoft Windows 8 and Windows 8.1 operating systems, move the pointer to the top-right or bottom-right corner of the screen to display the charms. Then click Settings ➙ Power ➙ Shut down.
Right-side view Figure 2. Right-side view 5 1 Combo audio connector 4 SIM-card tray (on some models) 2 Always-on USB connector 5 Ethernet connector 3 Media-card-reader slot 6 Security-lock slot Combo audio connector Connect headphones or a headset to listen to stereo sound from the tablet. You also can connect a headset to record audio or make calls. Note: The combo audio connector does not support a conventional microphone.
Attention: When you attach a USB cable to this connector, ensure that the USB mark is facing upward. Otherwise the connector might be damaged. 3 Media-card-reader slot Your computer has a media-card-reader slot. Insert your flash media card into this slot to read the data on the card. For more information about the supported cards, see “Using a flash media card or a smart card” on page 40.
Left-side view Figure 3. Left-side view 1 1 Power connector 4 USB 3.0 connector 2 Fan louvers 5 Mini DisplayPort® connector 3 Video graphics array (VGA) connector 6 Smart-card-reader slot (on some models) Power connector Connect the ac power adapter to the power connector to provide ac power to the computer and charge the batteries. 2 Fan louvers The fan louvers and internal fan enable air to circulate in the computer and to ensure proper cooling, especially the cooling of the microprocessor.
5 Mini DisplayPort connector Use the mini DisplayPort connector to connect your computer to a compatible projector, external monitor, or high-definition television. For more information, see “Using the mini DisplayPort connector” on page 37. 6 Smart-card-reader slot (on some models) Depending on the model, the computer might have an integrated smart-card reader. Bottom view Figure 4.
1 Speaker-mute indicator When the speaker-mute indicator is on, the speakers are muted. 2 Microphone-mute indicator When the microphone-mute indicator is on, the microphones are muted. 3 Camera-status indicator When the camera-status indicator is on, the camera is in use. 4 Caps Lock indicator When the indicator is on, it indicates that Caps Lock mode is enabled. You can type all alphabetic characters (A-Z) in upper case directly.
• Blinks fast: The computer is entering sleep or hibernation mode. • Blinks slowly: The computer is in sleep mode. • Off: The computer is off or in hibernation mode. 6 Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function. For more information, see “Special keys” on page 22.
The wireless-LAN card 2 and the wireless-WAN card 1 (on some models) are located as shown. Certificate of Authenticity information The Certificate of Authenticity label is provided on models that are licensed to use a Windows 7 operating system. The licensed Windows version and product key associated with the computer are printed on this label. Record this information and keep it in a safe place. You might need these numbers to start your computer or reinstall the Windows 7 operating system.
Genuine Microsoft label The Genuine Microsoft label is provided on models that are licensed to use Windows 8 and Windows 8.1 operating systems. The version of the operating system is printed on the label. If your computer model is licensed to use the Windows 8 Pro or Windows 8.1 Pro operating system, that license also permits you to use the Windows 7 Professional operating system. Lenovo computers that are licensed for use with a Windows 8 or Windows 8.
• Brightness control • Integrated camera (on some models) • Integrated microphones • Multi-touch technology (on some models) Keyboard • 6-row keyboard (backlight function on some models) • Fn key function • TrackPoint pointing device and trackpad Interface • 4-in-1–digital-media-card reader • Smart-card reader (on some models) • Combo audio connector • Docking station connector (on some models) • External monitor connectors (VGA and Mini DisplayPort) • One Always-on USB 3.0 connector • One USB 3.
Battery life • For the percentage of remaining battery power, check the battery-status icon in the Windows notification area. Operating environment This section provides information about the operating environment of the computer. Environment • Maximum altitude without pressurization: 3048 m (10 000 ft) • Temperature – At altitudes up to 2438 m (8000 ft) – Operating: 5.0°C to 35.0°C (41°F to 95°F) – Storage: 5.0°C to 43.
To access Lenovo programs through Windows Search, do the following: 1. Click the Start button and then type the program name or the icon name into the search box. 2. Locate the program by the program name or the icon name and then click the program to launch it. To access Lenovo programs from Control Panel, do the following: Note: Some Lenovo programs might not be displayed in Control Panel. To find these programs, use Windows Search. 1. Click Start ➙ Control Panel.
Depending on the model, your computer might support the following Lenovo programs: Note: The available programs are subject to change without notice. • Active Protection System • Fingerprint Manager Pro or Lenovo Fingerprint Manager • Lenovo Companion • Lenovo Microphone Mute • Lenovo QuickControl • Lenovo Settings • Lenovo Solution Center • Lenovo PC Experience • Password Manager • SHAREit • System Update Lenovo program overview This topic provides a brief introduction to some Lenovo programs.
• Recovery Media (Windows 7) The Recovery Media program enables you to restore the contents of the hard disk drive, solid-state drive, or hybrid drive to the factory default settings. • Rescue and Recovery (Windows 7) The Rescue and Recovery program is a one-button recovery and restore solution. It includes a set of self-recovery tools to help you diagnose computer problems, get help, and recover from system crashes, even if you cannot start the Windows operating system.
• Password Manager (Windows 7, Windows 8, and Windows 8.1) The Password Manager program automatically captures and fills in authentication information for Windows programs and Web sites. • SHAREit (Windows 7, Windows 8, and Windows 8.1) The SHAREit program enables you to share files easily and rapidly across devices such as computers and smartphones, even without any Internet connection. You can connect to your friends and send photos, folders, and other files through SHAREit.
Chapter 2. Using your computer This chapter provides information on using some of the computer components.
• If your computer will be turned off for an extended period of time, remove the battery pack and follow the instructions in “Disabling the built-in battery” on page 73 to disable the internal built-in battery so as to prevent battery power from draining. How do I securely dispose of data stored on the hard disk drive or solid-state drive? • Study Chapter 4 “Security” on page 51 to find out how you can protect your computer from theft and unauthorized use.
2. Click Properties. The Taskbar and Navigation properties window is displayed. 3. On the Navigation tab, locate the Start screen section, and then do one of the following: • To set the desktop as your default startup screen, select When I sign in or close all apps on a screen, go to the desktop instead of Start so a check is visible. • To set the Start screen as your default startup screen, remove the check from the When I sign in or close all apps on a screen, go to the desktop instead of Start checkbox.
Touch gesture (touch models only) Description Touch: Drag an item to the desired location. Mouse action: Click, hold, and drag an item. Function: Move an object. Supported operating systems: Windows 7, Windows 8, and Windows 8.1 Touch: Move two fingers closer together. Mouse action: Press the Ctrl key while scrolling the mouse wheel backward. Function: Zoom out. Supported operating systems: Windows 7, Windows 8, and Windows 8.1 Touch: Move two fingers farther apart.
Touch gesture (touch models only) Description Touch: Swipe in and out on the left edge. Mouse action: Move the pointer to the top-left corner of the screen, and then move the pointer downward along the left edge. To make a selection, click the desired app. Function: View the recently used apps or select an active app from the list. Supported operating system: Windows 8 and Windows 8.1 Touch: Swipe up to the top edge. Mouse action: Click the downward arrow ( of the Start screen.
• Use a dry, soft, and lint-free cloth or a piece of absorbent cotton to remove fingerprints or dust from the multi-touch screen. Do not apply solvents to the cloth. • Gently wipe the screen using a top-down motion. Do not apply any pressure on the screen. Special keys Your computer has several special keys to help you work easily and effectively. Function keys and key combinations The keyboard has several function keys, which consist of the Fn key 1 and the function keys 2 .
• Darkens the display. • Brightens the display. • Switches the display output location between the computer display and an external monitor. • Enables or disables the wireless features. • For Windows 7: Opens Control Panel. For Windows 8 and Windows 8.1: Opens the Settings charm. • For Windows 7: Opens Windows Search. For Windows 8 and Windows 8.1: Opens the Search charm. • Views all the programs that you have opened. • For Windows 7: Opens Computer. For Windows 8 and Windows 8.
ThinkPad pointing device The ThinkPad pointing device enables you to perform all the functions of a traditional mouse, such as moving the pointer, left-clicking, right-clicking, and scrolling. With the ThinkPad pointing device, you also can perform a variety of touch gestures, such as rotating and zooming in or out.
1 Point Use the pointing stick to move the pointer on the screen. To use the pointing stick, apply pressure to the pointing stick nonslip cap in any direction parallel to the keyboard. The pointer moves accordingly but the pointing stick itself does not move. The speed at which the pointer moves depends on the amount of pressure you apply to the pointing stick. 2 Scroll Press and hold the dotted scrolling bar while applying pressure to the pointing stick in the vertical or horizontal direction.
Note: Compared with the TrackPoint mode, the Classic TrackPoint mode enlarges the right-click zone so that the right- and left-click zones on the trackpad are divided equally. However, the touch gestures are disabled and cannot be used in the Classic TrackPoint mode. 1 Point Use the pointing stick to move the pointer. To use the pointing stick, apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard.
Two-finger zoom out Put two fingers on the trackpad and move them closer together to zoom out. Two-finger zoom in Put two fingers on the trackpad and move them farther apart to zoom in. Three-finger swipe Put three fingers on the trackpad and move them left to show the next item. Move them right to show the previous item. Four-finger swipe Put four fingers on the trackpad and move them upward to view and choose from opened apps.
1. Go to Control Panel. 2. Click Hardware and Sound ➙ Mouse. The Mouse Properties window is displayed. 3. In the Mouse Properties window, select the ThinkPad tab. 4. Follow the instructions on the screen. Replacing the cap of pointing stick The cap 1 on the end of the pointing stick is removable. After you use the cap for a period of time, you might consider replacing the cap with a new one. To get a new cap, contact Lenovo.
– How often you use the wireless features. To check for detailed battery status information, do the following: • For Windows 7: Start the Power Manager program and click the Battery tab. • For Windows 8 and Windows 8.1: Start the Lenovo Settings program and click Power. Using the ac power The power to run your computer can come either from the battery or from ac power. While you use ac power, the batteries charge automatically. Your computer comes with an ac power adapter and a power cord.
Maximizing the battery life To maximize the life of the battery, do the following: • Use the battery until the charge is depleted. • Recharge the battery completely before using it. You can see whether the battery is fully charged from the battery-status icon in the Windows notification area. • Always use power-saving modes, such as sleep mode, and hibernation mode. Managing the battery power To achieve the best balance between performance and power saving, adjust your power plan settings.
If you put your computer into hibernation mode with the wake-up function disabled, the computer does not consume any power. The wake-up function is disabled by default. If you put your computer into hibernation mode with the wake-up function enabled, the computer consumes a small amount of power. To enable the wake-up function, do the following: 1. Go to Control Panel and click System and Security. 2. Click Administrative Tools. 3. Click Task Scheduler.
• If there are restrictions on the use of computer wireless features on an airplane, disable the wireless features of your computer before boarding.
Checking the wireless-LAN connection status You can check the wireless-LAN connection status through the wireless-network-connection-status icon in the Windows notification area. The more bars encompassed, the better the signal is. For the Windows 7 operating system, you also can check the Access Connections gauge, the Access Connections status icon, or the Access Connections wireless status icon in the Windows notification area.
• Place your computer on a flat surface and open your computer lid to an angle of slightly more than 90 degrees. • Place your computer away from concrete or brick walls that might dampen cellular signals. • Best reception will be available near windows and other locations where cellular phone reception is the strongest. Checking the wireless-WAN connection status You can check the wireless-WAN connection status through the wireless-network-connection-status icon in the Windows notification area.
3. Select Send To ➙ Bluetooth Devices. 4. Select a Bluetooth device, and then follow the instructions on the screen. • For Windows 8 and Windows 8.1: 1. Go to the desktop, and then right-click the data that you want to send. 2. Select Send To ➙ Bluetooth Devices. 3. Select a Bluetooth device, and then follow the instructions on the screen. For more information, refer to the Windows help information system and the Bluetooth help information system.
3. Click Apply. The change will take effect after you log off. Connecting a projector or an external monitor This topic provides information about connecting a projector or an external monitor. Using an external monitor Note: When you connect an external monitor, a video interface cable with a ferrite core is required.
11. Click Browse my computer for driver software, and then click Let me pick from a list of device drivers on my computer. 12. Clear the Show compatible hardware check box. 13. Select the correct manufacturer and model for the external monitor. If you cannot find your monitor on the list, stop the installation of this driver and use the driver shipped with your monitor. 14. After updating the driver, click Close. 15.
The mini DisplayPort connector of your computer supports audio as well as video streaming. Setting up a presentation To display information and make presentations, you can connect a data projector to your computer through the VGA connector on your computer. Note: It may take several seconds before the projector displays the image. If you do not see your desktop displayed after 60 seconds, try pressing F7 to switch between different display output locations.
• When an application using DirectDraw or Direct3D is running in full-screen mode, only the primary display shows the output. • You cannot use the display switching function when you are in Extend desktop mode. Using audio features Your computer is equipped with the following items: • Microphones • Speakers • Combo audio connector, 3.5 mm (0.
To configure the camera settings, do the following: • For Windows 7: Start the Communications Utility program and configure the camera settings as desired. • For Windows 8 and Windows 8.1: Do one of the following: – Configure the camera settings directly from the program that is using the camera. For details, see the help information system of the program. – Click Lenovo Settings from the Start screen. Then click Camera. Follow the instructions on the screen to configure the camera settings as desired.
If the plug-and-play feature is not enabled for the installed flash media card, do the following to enable the feature: 1. Open Control Panel. 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. From the Action menu, select Add legacy hardware. The Add Hardware Wizard starts. 5. Follow the instructions on the screen.
42 User Guide
Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and traveling with your computer. • “Accessibility and comfort” on page 43 • “Traveling with your computer” on page 48 Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform.
Display: Position the display to maintain a comfortable viewing distance of 510-760 mm (20-30 inches). Avoid glare or reflections on the display from overhead lighting or outside sources of light. Keep the display screen clean and set the brightness to levels that enable you to see the screen clearly. Press F5 or F6 to adjust display brightness. Head position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position.
operating system. To use the Ease of Access Center, open Control Panel and click Ease of Access ➙ Ease of Access Center. The following information provides ways to help users who have hearing, vision, and mobility limitations get the most out of their computer experience. On-screen notification On-screen notification helps hearing-impaired people be aware of the status of their computer.
Using only your voice, you can start programs, open menus, click buttons and other objects on the screen, dictate text into documents, and write and send e-mails. Everything you do with the keyboard and mouse can be done with only your voice. To open Speech Recognition, do the following: • For Windows 7: Click the Start button. Then, type Speech Recognition into the search field. In the list of results, click Speech Recognition. • For Windows 8.
– Zoom out: Move two fingers closer together on the touch screen to reduce the size of text, pictures, maps, or other objects. Screen resolution You can make your documents easier to read by adjusting the screen resolution of your computer. To adjust the screen resolution, right click anywhere on the desktop, click Screen resolution, and then adjust the settings as you prefer. Note: Setting too low of a resolution might prevent some items from fitting on the screen.
For more information about how to use and configure On-Screen Keyboard, see the Windows Help and Support information system. Personalized keyboard The tactile bumps on the keyboard provide a reference point from which you can easily locate all keys on the keyboard without visual assistance. To adjust your keyboard settings, open Control Panel, click Ease of Access ➙ Ease of Access Center, and then click Make the keyboard easier to use.
• If you carry an ac power adapter, detach the ac cord from it to avoid damaging the cord. Travel tips on airplanes If you carry your computer into an airplane, take note of the following tips: • If you intend to use your computer or wireless services (such as Internet and Bluetooth), check with the airline for restrictions and availability of services before boarding the airplane. If there are restrictions on the use of computers with wireless features on the airplane, you must abide by those restrictions.
50 User Guide
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use.
3. Depending on your need, do one of the following: • To set a password, do the following: a. In the Enter New Password field, type a desired password and press Enter. b. In the Confirm New Password field, retype the password and press Enter. • To change a password, do the following: a. In the Enter Current Password field, type the current power-on password and press Enter. b.
– Internal wireless device – Internal Bluetooth device – Internal Network Option ROM – Internal wireless-WAN device – Security mode – Fingerprint-reader priority Notes: • The system administrator can set the same supervisor password on many ThinkPad notebook computers to make administration easier. • When Lock UEFI BIOS Settings option is enabled, all BIOS settings cannot be changed. To change the settings, a supervisor password is required.
If a user hard disk password has been set, but no master hard disk password has been, the user must enter the user hard disk password to access files and applications on the hard disk drive. • Master hard disk password The master hard disk password also requires a user hard disk password. The master hard disk password is usually set and used by a system administrator. It enables the administrator to access any hard disk drive in a system like a master key.
3. A Setup Notice window is displayed. Press Enter again to continue. The user hard disk password is changed. Note: The hard disk password cannot be removed in User HDP mode. – If you select Master HDP mode, follow the following steps to change the master hard disk password: 1. Type the current master hard disk password in the Enter Current Password field and press Enter. 2.
• Before you dispose of, sell, or hand over your computer, delete data stored on it. For more information, refer to “Notice on deleting data from your hard disk drive or solid-state drive” on page 60. The hard disk drive built into your computer can be protected by the UEFI BIOS. Using Windows BitLocker Drive Encryption To help protect your computer against unauthorized access, use the drive encryption software, such as Windows BitLocker Drive Encryption.
2. Select Security ➙ Security Chip by using the directional keys. 3. Press Enter. The Security Chip submenu opens. 4. Move to an item you want to set by using the directional keys. When the item is highlighted, press Enter. 5. Set other items that you want to set. 6. Press F10. A Setup Confirmation window is displayed. Select Yes to save the configuration changes and exit. To set the security chip, you have to start Client Security Solution, and follow the instructions on the screen.
2. Apply light pressure and swipe your finger toward you across the reader in one smooth motion. Do not lift your finger when you are swiping it.
Indicator behavior Description Green The fingerprint reader is ready for swiping. Amber The fingerprint cannot be authenticated. Associating your fingerprints with your power-on password and hard disk password To associate your fingerprints with your power-on password and hard disk password, do the following: 1. Turn off and then turn on the computer. 2. When prompted, swipe your finger over the fingerprint reader. 3. Enter your power-on password, hard disk password, or both as required.
• The surface of the reader is dirty or stained. • The surface of the reader is wet. • The reader often fails to enroll or authenticate your fingerprint. If your finger has any of the following conditions, you might not be able to register or authenticate it: • Your finger is wrinkled. • Your finger is rough, dry, or injured. • Your finger is stained with dirt, mud, or oil. • The surface of your finger is different from when you enrolled your fingerprint. • Your finger is wet.
If an Encryption solid-state drive or a Disk Encryption hard disk drive is supported and installed in your computer, you can logically dispose of all the data on the drive in a short time by erasing the cryptographic key. The data encrypted with the old key is not physically erased but remains on the drive; however, it cannot be decrypted without the old key. This feature is also available with the Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool.
62 User Guide
Chapter 5. Recovery overview This chapter provides information about the recovery solutions. • “Recovery overview for the Windows 7 operating system” on page 63 • “Recovery overview for the Windows 8 and Windows 8.1 operating systems” on page 68 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system.
Using recovery media On the Windows 7 operating system, you can use recovery media to restore the computer to the factory default settings only. You can use recovery media to put the computer in an operational state after all other methods of recovery have failed. Attention: When you use recovery media to restore the computer to the factory default settings, all the files currently on the hard disk drive will be deleted and replaced by the factory default settings.
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click the Restore your system from a backup icon. 4. Follow the instructions on the screen to complete the recovery operation.
Notes: 1. After restoring your hard disk drive to the factory default settings, you might have to reinstall device drivers for some devices. See “Reinstalling preinstalled programs and device drivers” on page 67. 2. Some computers come with Microsoft Office preinstalled. If you need to recover or reinstall your Microsoft Office program, you must use the Microsoft Office CD. These disc is provided only with computers preinstalled with Microsoft Office.
Reinstalling preinstalled programs and device drivers Your computer has provisions that enable you to reinstall selected factory-installed programs and device drivers. Reinstalling preinstalled programs To reinstall selected programs, do the following: 1. Turn on your computer. 2. Go to the C:\SWTOOLS directory. 3. Open the APPS folder. The folder contains several subfolders named for the various preinstalled applications. 4. Open the subfolder for the program you are reinstalling. 5.
disc, a USB hard disk drive, or other external devices) set as the first boot device in the startup device sequence. You must first make sure that your rescue device is set as the first boot device in the startup device sequence in the Setup Utility program. See “Startup menu” on page 113 for detailed information about temporarily or permanently changing the startup device sequence. For more information about the Setup Utility program, see “Using the ThinkPad Setup program” on page 103.
• For Windows 8: Move your pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ General. • For Windows 8.1: Move your pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery. 2. In the Remove everything and reinstall Windows section, click Get started. Then click Next to confirm the operation. 3.
It is recommended that you create recovery media as early as possible. Once you create recovery media, keep them in a safe place and do not use them to store other data. Creating recovery media To create recovery media, you need a USB drive with at least 8 GB of storage. The required USB capacity depends on the size of the recovery image. Attention: Creating recovery media will delete anything stored on the USB drive. To avoid data loss, make a backup copy of all the data that you want to keep.
3. Select a preferred language and then select a preferred keyboard layout. 4. Click Troubleshoot to display the optional recovery solutions. 5. Select a corresponding recovery solution according to your situation. For example, select Reset your PC if you want to reset your computer to the factory default settings. For more information about the recovery solutions provided by the Windows 8 and Windows 8.1 operating systems, go to: http://go.microsoft.com/fwlink/?LinkID=263800 Chapter 5.
72 User Guide
Chapter 6. Replacing devices This chapter contains the following items: • “Static electricity prevention” on page 73 • “Disabling the built-in battery” on page 73 • “Installing or replacing the SIM card” on page 74 • “Replacing the battery pack” on page 75 • “Replacing the hard disk drive or solid-state drive” on page 77 • “Replacing a memory module” on page 81 • “Replacing an M.2 wireless-LAN card” on page 83 • “Replacing an M.
Installing or replacing the SIM card Before you start, print these instructions. SIM card is a small plastic card with an Integrated Circuit (IC) chip mounted on one side of the card. If your computer supports wireless-WAN connections, your computer might require a SIM card to establish wireless-WAN connections.
5. Install a new SIM card into the tray. 6. Insert the tray into the computer. 7. Reconnect the ac power adapter and all cables. Replacing the battery pack Before you start, print these instructions. This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
Prerequisites for the procedure DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to excessive heat. • Do not expose it to water or rain. • Do not short-circuit it. • Do not drop, crush, puncture, or subject to strong forces.
3. Insert a new battery pack until it clicks into place. Ensure that the battery latches are in the locked positions. Replacing the base cover assembly To replace the base cover assembly, do the following: 1. Disable the built-in batteries. See “Disabling the built-in battery” on page 73. 2. Close the computer display, and turn the computer over. 3. Remove the battery pack. See “Replacing the battery pack” on page 75. 4. Loosen the screws that secure the base cover assembly 1 .
• Do not drop the hard disk or solid-state drive or subject it to physical shocks. Put the hard disk drive or solid-state drive on a material, such as soft cloth, that absorbs any physical shocks. • Do not apply pressure to the cover of the hard disk drive or solid-state drive. • Do not touch the connector. • Before removing the hard disk drive or solid-state drive, make a backup copy of all the information on it, and then turn off the computer .
7. Disconnect the drive cable from the hard disk drive or solid-state drive. 8. Detach the bracket of the hard disk drive or solid-state drive. Chapter 6.
9. Attach the bracket to the new hard disk drive or solid-state drive. 10. Connect the drive cable to the new hard disk drive or solid-state drive. 11. Insert the new hard disk drive or solid-state drive into place. 12. Install the screw to secure the hard disk drive or solid-state drive.
13. Reinstall the base cover assembly. 14. Reinstall the battery pack. See “Replacing the battery pack” on page 75. 15. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Replacing a memory module Before you start, print these instructions. Increasing memory capacity is an effective way to make programs run faster. You can increase memory capacity by replacing or adding a memory module.
5. Open the latches on both sides of the slot at the same time 1 , and then remove the memory module 2 . Save the removed memory module for future use.
6. Place the notched end of the new memory module toward the contact edge side of the memory slot, and insert the memory module into the slot at an angle of about 20 degrees 1 . Pivot the memory module downward until it snaps into place 2 . Ensure that the memory module is firmly installed in the slot and cannot be moved easily. Attention: Do not touch the contact edge of the memory module. Otherwise the memory module might be damaged. 7. Reinstall the base cover assembly. 8. Reinstall the battery pack.
DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. Attention: Before you start installing an M.2 wireless-LAN card, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. Static electricity could damage the card. To replace the M.2 wireless-LAN card, do the following: 1. Disable the built-in batteries.
6. Remove the screw 1 . The card is released from the secured position and pivots upward 2 . 7. Carefully remove the wireless-LAN card out of the slot. 8. Align the notched edge of the new wireless-LAN card with the key in the slot. Then carefully insert the card into the slot. Chapter 6.
9. Pivot the new wireless-LAN card downward 1 and then install the screw to secure the card in place 2 . 10. Connect the antenna cables to the new wireless-LAN card. Ensure that you attach the gray cable to the main connector on the card, and the black cable to the auxiliary connector on the card. 11. Reinstall the base cover assembly. 12. Reinstall the battery pack. See “Replacing the battery pack” on page 75. 13. Turn the computer over again. Connect the ac power adapter and all cables.
Replacing an M.2 wireless-WAN card Before you start, print these instructions. DANGER During electrical storms, do not perform any replacement and do not connect the telephone cable to or disconnect it from the telephone outlet on the wall. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. Attention: Before you start installing an M.
5. If a tool is provided with the new card to help you disconnect cables, use the tool to disconnect the cables from the old card. If no such a tool is provided, hold the cable connector with your fingers and gently disconnect each cable from the old card. 6. Remove the screw 1 . The card is released from the secured position and pivots upward 2 . 7. Carefully remove the wireless-WAN card out of the slot.
8. Align the notched edge of the new wireless-WAN card with the key in the slot. Then carefully insert the card into the slot. 9. Pivot the new wireless-WAN card downward 1 and then install the screw to secure the card in place 2 . 10. Connect the antenna cables to the new wireless-WAN card. Ensure that you connect the red cable to the main connector on the card, and the blue cable to the auxiliary connector on the card. 11. Reinstall the base cover assembly. Chapter 6.
12. Reinstall the battery pack. See “Replacing the battery pack” on page 75. 13. Turn the computer over again. Connect the ac power adapter and all cables.
Chapter 7. Enhancing your computer This chapter provides instructions on how to use hardware devices to expand your computer capabilities. • “Finding ThinkPad options” on page 91 • “ThinkPad docking stations” on page 91 Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs.
ThinkPad Basic Dock Front view 1 Power button: Press the power button to turn on or turn off the computer . 2 Eject button: Press the eject button to release the computer from the docking station. 3 Sliding adjuster: Use the sliding adjuster as a guide to align the docking station connector on your computer when you attach the docking station. 4 Docking station connector: Used to attach your computer. Rear view 1 Always-on USB connector: Used to connect devices that are compatible with USB 2.
4 Ethernet connector: Used to connect the docking station to an Ethernet LAN. Note: If you need to use an Ethernet connector or an external monitor connector when your computer is attached to a docking station, use the Ethernet connector or the external monitor connector on the docking station, instead of the one on the computer. 5 ac power connector: Used to connect the ac power adapter. 6 VGA connector: Used to connect the computer to a VGA-compatible video device, such as a VGA monitor.
Rear view 1 Always-on USB connector: Used to connect devices that are compatible with USB 2.0 or charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode. 2 USB 2.0 connectors: Used to connect devices that are compatible with USB 2.0. 3 USB 3.0 connectors: Used to connect devices that are compatible with USB 3.0. 4 Ethernet connector: Used to connect the docking station to an Ethernet LAN.
ThinkPad Ultra Dock Front view 1 Power button: Press the power button to turn on or turn off the computer. 2 Key lock indicator: This indicator turns on when the system lock key is in the locked position. 3 Docking-status indicator: This indicator turns on when your computer is docked. 4 Eject button: Press the eject button to release the computer from the docking station.
1 Always-on USB connector: Used to connect devices that are compatible with USB 2.0 or charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode. 2 USB 2.0 connectors: Used to connect devices that are compatible with USB 2.0. 3 USB 3.0 connectors: Used to connect devices that are compatible with USB 3.0. 4 Ethernet connector: Used to connect the docking station to an Ethernet LAN.
3. Align the top-left corner of the computer with the position mark of the docking station. Insert your computer into the docking station vertically until you hear a click 1 . The computer is attached to the docking station. Then turn the system lock key to the locked position 2 . 4. Check the docking-status indicator. If the docking-status indicator is not turned on, it indicates that your computer is not correctly attached to the docking station.
3. Press the eject button until the computer moves up. Then, grasp both sides of the computer to remove it. Guidelines on connecting multiple external displays to a docking station You can connect multiple external displays to a supported ThinkPad docking station. To ensure that the multiple displays work correctly, observe the following guidelines and connect the displays to appropriate connectors.
• For the ThinkPad Ultra Dock, a maximum of three displays (including your computer display) can work at the same time. As a result, if you connect three external displays to the ThinkPad Ultra Dock, the display connected to the VGA connector will not work when your computer display is on. – When the computer display is off: – When the computer display is on: Security features The system lock key has two positions as shown in the drawing.
• When the key is in position 1, the eject button of the docking station is locked, and you cannot remove your computer. The key-lock indicator is on when the eject button is locked. The security cable is locked. • When the key is in position 2, the eject button of the docking station is unlocked, and you can remove your computer. The key-lock indicator is off when the eject button is unlocked. The security cable is locked.
Chapter 8. Advanced configuration This chapter provides the following information to help you configure the computer: • “Installing a new operating system” on page 101 • “Installing device drivers” on page 103 • “Using the ThinkPad Setup program” on page 103 • “Using system management” on page 115 Installing a new operating system In some situations, you might need to install a new operating system. This topic provides instructions on how to install a new operating system.
Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program. Otherwise the operating system will not start correctly.
Country or region Code Country or region Code China SC Netherlands NL Denmark DK Norway NO Finland FI Spain SP France FR Sweden SV Germany GR Taiwan and Hong Kong TC Italy IT United States US Japan JP Installing device drivers Device driver is the program that operates a particular hardware device of the computer. If a device does not perform well or you install a new device, you need to install or update the corresponding device driver.
Note: Default values are in boldface. 4. To change other configurations, press the Esc key to exit the submenu and return to the parent menu. 5. When you complete the configuration, press the F10 key to save and exit. You also can select the Restart tab on the ThinkPad Setup menu, and restart your computer with one of the provided options. Note: You can press the F9 key to restore to the default settings.
Table 3. Config menu items (continued) Menu item Submenu item Value Comments enabled with any power sources. Notes: • The magic packet type Wake on LAN requires ac power. • The Wake on LAN function does not work when a hard disk password is set.
Table 3. Config menu items (continued) Menu item Submenu item Value Comments appropriate USB 3.0 or USB 2.0 connectors. If you select Enabled, it enables USB 3.0 mode and allows USB 3.0 to be supported in the operating system. If you select Disabled, it disables and hides the USB 3.0 controller, and USB 3.0 connectors will work as USB 2.0 connectors. Keyboard/Mouse TrackPoint • Disabled • Enabled Enable or disable the built-in TrackPoint pointing device.
Table 3. Config menu items (continued) Menu item Power Value Comments Intel technology • Disabled Select the mode of Intel SpeedStep technology at runtime. (Intel SpeedStep mounted models only) Mode for AC Submenu item SpeedStep® • Enabled • Maximum Performance • Battery Optimized Mode for Battery • Maximum Performance • Battery Optimized Adaptive Thermal Management Scheme for AC • Maximize Performance Maximum Performance: Always highest speed. Battery Optimized: Always lowest speed.
Table 3. Config menu items (continued) Menu item Submenu item Disable Built-in Battery Value Comments • • • • • • • • • power state after the specified time in sleep state. And it takes only seconds to resume normal operation. 1 minute 2 minutes 5 minutes 10 minutes 15 minutes 30 minutes 1 hour 2 hours 3 hours • Yes • No Temporarily disable the internal built-in battery for servicing the system. After selecting this item, the system will be automatically powered off.
Table 3. Config menu items (continued) Menu item Value Submenu item Comments black button or Enter key during the power-on self-test (POST). 0-255 CIRA Timeout Note: The default value is 60 seconds. Set the timeout option for CIRA connection to be established. Selectable second values are from 1 to 254. If you select 0, use 60 seconds as the default timeout value. If you select 255, the waiting time for establishing a connection is unlimited. Console Type • PC ANSI Select the console type for AMT.
Table 4. Security menu items (continued) Menu item Submenu item Value Comments this function, no one but you can change any items in ThinkPad Setup.
Table 4. Security menu items (continued) Menu item Submenu item Value Comments Security Chip Security Chip Selection • Discrete TPM If you select Discrete TPM, you can use a discrete TPM chip with TPM 1.2 mode. If you select Intel PTT, you can use Intel Platform Trusted technology (PTT) with TPM 2.0 mode. • Intel PTT Note: Intel PTT can be used with Windows 8 or later operating system.
Table 4. Security menu items (continued) Menu item Submenu item Value Comments Virtualization Intel Virtualization Technology • Disabled If you select Enabled, a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology.
Table 4. Security menu items (continued) Menu item Submenu item Value Comments Computrace Module Activation • Disabled Enable or disable the UEFI BIOS interface to activate the computrace module. Computrace is an optional monitoring service from Absolute Software. • Enabled • Permanently Disabled Note: If you set the computrace module activation to Permanently Disabled, you will be unable to enable this setting again.
The following table lists the Startup menu items. Default values are in boldface. Note: Some items are displayed on the menu only if the computer supports the corresponding features. Table 5. Startup menu items Menu item Value Comments Boot Select the boot device when you press the power button to turn on the computer. Network Boot Select the boot device when the system wakes from LAN.
Restart menu To exit the ThinkPad Setup program and restart the computer, select Restart from the ThinkPad Setup menu. The following submenu items are displayed: • Exit Saving Changes: Save the changes and restart the computer. • Exit Discarding Changes: Discard the changes and restart the computer. • Load Setup Defaults: Restore to the factory default settings. Note: Enable OS Optimized Defaults to meet the Windows 8 and Windows 8.1 certification requirements.
Wake on LAN The network administrator can turn on a computer from a management console by using the Wake on LAN feature. When the Wake on LAN feature is enabled, many operations, such as data transfer, software updates, and Flash updates of the UEFI BIOS, can be done remotely without remote attendance. The updating process can perform after normal working hours and on weekends, so that the users are not interrupted during work, and the LAN traffic is kept to a minimum.
Checking the requirements for flash updates A network administrator can update the programs on your computer from a management console, if the following requirements are met: • The computer must be started over LAN. • The computer must be engaged in the Preboot eXecution Environment (PXE). • A network-management program must be installed on the computer of the network administrator. Chapter 8.
118 User Guide
Chapter 9. Preventing problems An important part of owning a ThinkPad notebook computer is maintenance. With proper care, you can avoid common problems. This chapter provides information that can help you keep your computer running smoothly.
– Restart the computer and start the recovery operation. – If your computer uses discs as the recovery media, do not remove the disc from the drive until prompted to do so. • For suspected hard disk drive issues, refer to “Diagnosing problems” on page 125 and run a diagnostic test for the drive before you call the Customer Support Center. If your computer does not start up, download the files to create a bootable self-test medium from http://www.lenovo.com/hddtest.
For more information about how to use the System Update program, refer to the help information system of the program. Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following the important tips in this topic, you will get the most use and enjoyment out of your computer.
• Store your external and removable hard disk drive or optical drives in the appropriate containers or packaging when they are not being used. • Before you install a memory card such as an SD card, SDHC card, SDXC card, and a MultiMediaCard, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. Static electricity could damage the device.
Cleaning your computer keyboard To clean the computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. Note: Avoid spraying cleaner directly onto the keyboard. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth might hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys. 3. Allow to dry. 4.
124 User Guide
Chapter 10. Troubleshooting computer problems This chapter provides information on what to do if you experience a problem with your computer. • “Diagnosing problems” on page 125 • “Troubleshooting” on page 125 Diagnosing problems If you experience problems with your computer, use the Lenovo Solution Center program as a starting point for solving them. The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems.
• If you cannot turn off your computer by pressing and holding the power button, remove the ac power adapter and reset the system by inserting a straightened paper clip into the emergency-reset hole. To locate the reset hole, refer to “Bottom view” on page 6. After the computer is off, restart the computer. If the computer does not turn on, continue with step 2. 2.
• Message: 0189: Invalid RFID configuration information area Solution: The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the universally unique identifier (UUID) needs to be reinstalled. Have the computer serviced. • Message: 0190: Critical low-battery error Solution: The computer turned off, because the battery power is low. Connect the ac power adapter to the computer and charge the batteries.
1. Start Power Manager. 2. Click the Power plan tab, and then select Maximum Performance from the predefined power plans. • Problem: When I turn on the computer, nothing is displayed on the screen and the computer does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for four seconds or more. Then turn on the computer and listen again.
Memory module problems Print these instructions now and keep the instructions with your computer for reference later. If your memory module is not operating properly, check the following items: 1. Verify that the memory module is installed and seated correctly in your computer. It might be necessary to remove all added memory modules to test the computer with only the factory-installed memory modules, and then reinstall the memory module one at a time to ensure a proper connection. 2.
• Problem: My computer is a Gigabit Ethernet model and I use a speed of 1000 Mbps, but the connection fails or errors occur. Solution: – Use Category 5 wiring and make sure that the network cable is securely connected. – Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X). • Problem: The Wake On LAN feature is not working. Solution: Ensure that Wake On LAN is enabled in ThinkPad Setup. If it is, check with your LAN administrator for the necessary settings.
3. If you are using a Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using an AV profile, select Stereo Audio and click the Set Default button. 4. Click OK to close the Sound window. • Problem: PIM items sent from the Windows 7 operating systems cannot be received correctly into the address book of any other Bluetooth-enabled device.
Computer screen problems • Problem: The screen is blank. Solution: Do the following: – Press F7 to bring up the image. – Press F6 to make the screen brighter. – If your computer is in sleep mode, press power button to resume from the sleep mode. – If the problem persists, follow the solution for the following problem. • Problem: The screen is unreadable or distorted. Solution: Make sure that: – The display device driver is installed correctly. – The screen resolution and color quality are correctly set.
External monitor problems • Problem: The external monitor is blank. Solution: To bring up the image, press F7 and select the desired monitor. If the problem persists, do the following: 1. Connect the external monitor to another computer to make sure that it works. 2. Reconnect the external monitor to your computer. 3. Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that are supported.
• Problem: The screen position on the external monitor is incorrect when that monitor is set for a high resolution. Solution: Sometimes, when you use a high resolution such as 1600x1200, the image is shifted to left or right on the screen. To correct this, first make sure that your external monitor supports the display mode (the resolution and the refresh rate) that you have set. If it does not, set a display mode that the monitor supports.
• Problem: A volume or balance slider cannot be moved. Solution: The slider might be grayed out. This means that its position is fixed by the hardware and cannot be changed. • Problem: The volume sliders do not stay in place when some audio programs are used. Solution: It is normal for the sliders to change position when certain sound programs are used. The programs are aware of the settings in the Volume Mixer window and are allowed to change the settings themselves. An example is the Windows Media Player.
Solution: Discharge and recharge the batteries. If your battery operating time is still short, call Lenovo Customer Service Center. • Problem: The computer does not operate with fully charged batteries. Solution: The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. • Problem: The batteries cannot be charged. Solution: You cannot charge a battery when it is too hot.
Solution: Turn off the computer by pressing and holding the power button for four seconds or more. If the system is still not reset, remove the ac power adapter and reset the system by inserting one end of a needle or a straightened paper clip into the emergency-reset hole. To locate the emergency-reset hole, refer to “Bottom view” on page 6. Boot problems Print these instructions now and keep them with your computer for reference later.
If the system still does not return from sleep mode, your system might stop responding and you might not be able to turn off the computer. In this case, you need to reset the computer. If you have not saved your data, it might be lost. To reset the computer, press and hold the power button for four seconds or more. If the system is still not reset, remove the ac power adapter and reset the system by inserting a straightened paper clip into the emergency-reset hole.
Check that your computer has the minimum required memory to run the application. Refer to the manuals supplied with the application. Check the following: • The application is designed to operate with your operating system. • Other applications run correctly on your computer. • The necessary device drivers are installed. • The application works when it is run on some other computer.
140 User Guide
Chapter 11. Getting support This chapter provides information about getting help and support from Lenovo. • “Before you contact Lenovo” on page 141 • “Getting help and service” on page 141 • “Purchasing additional services” on page 143 Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Web site. Registering your computer Register your computer with Lenovo.
Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, readme files, and help files. In addition, information about Lenovo products is available on the World Wide Web. Microsoft Service Packs are the latest software source for Windows product updates. They are available through Web download (connection charges might apply) or through disc.
• • • • • • Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Identification of software problem sources Configuration of the UEFI BIOS as part of an installation or upgrade Changes, modifications, or upgrades to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see “Warranty information
144 User Guide
Appendix A. Regulatory Information Locations of the UltraConnect™ wireless antennas ThinkPad models feature a diversified antenna system built into the display for optimal reception, which enables wireless communication wherever you are. 1 Wireless-LAN antenna (auxiliary) and Wireless-WAN antenna (auxiliary) 2 Wireless-WAN antenna (main) and Wireless-LAN antenna (main) Wireless related information Wireless interoperability The M.
• Dial-Up Networking Profile (DUN) • File Transfer Profile (FTP) • Generic Access Profile (GAP) • Generic A/V Distribution Profile (GAVDP) • Hardcopy Cable Replacement Profile (HCRP) • Headset Profile (HSP) • Hands-Free Profile (HFP) • Human Interface Device Profile (HID) • Message Access Profile (MAP) • Object Exchange Protocol (OBEX) • Object Push Profile (OPP) • Personal Area Networking Profile (PAN) • Phone Book Access Profile (PBAP) • Service Discovery Protocol (SDP) • Synchronization Profile (SYNC) •
Locating wireless regulatory notices For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with the computer. If the computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.com/ThinkPadUserGuides Certification related information The following table contains information of the product name, compliance ID, and machine types.
Industry Canada Class B emission compliance statement CAN ICES-3(B)/NMB-3(B) European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility.
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
150 User Guide
Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.
Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors. For details, visit the Lenovo Web site at http://www.lenovo.com/recycling/japan. Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of home-used computers and monitors by the manufacturer was begun on October 1, 2003. This service is provided free of charge for home-used computers sold after October 1, 2003. For details, go to http://www.lenovo.
Battery recycling information for Taiwan Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
154 User Guide
Appendix C. Restriction of Hazardous Substances Directive (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”). For more information about Lenovo progress on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.
China RoHS 156 User Guide
India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE). Ukraine RoHS Appendix C.
158 User Guide
Appendix D. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation.
3. Right-click your network adapter device, and click Properties. 4. Click the Power Management tab. 5. Clear the Allow this device to wake the computer check box. 6. Click OK.
Appendix E. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Rescue and Recovery Secure Data Disposal ThinkPad ThinkVantage TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks of Intel Corporation in the U.S. and/or other countries. Microsoft, Windows, and BitLocker are trademarks of the Microsoft group of companies. Mini DisplayPort (mDP) is a trademark of the Video Electronics Standards Association.
