User Guide

Smart Managed Solutions
Enabling and managing technology can take
up valuable resources. Lenovo Smart Managed
Solutions deliver everything you might need
for long-term support of the next-generation
workforce, from deployment to sustainable
asset recovery:
• Provisioning services
• Deployment services
• Configuration services
• Asset recovery services
• Sta augmentation
• Collaboration as a Service
• Virtual desktop
Smart Managed Security by ThinkShield
Cybersecurity regularly tops the list of what
keeps the C-suite up at night — and with good
reason. The expanded attack surface presented
by a hybrid workforce has proven irresistible
to hackers, and malware, ransomware, and
phishing attacks are on the rise. Lenovo
Managed Services manages every aspect
of your workforce’s security needs, no matter
where they’re working.
• Endpoint tracking and wiping
• Endpoint security
• Antivirus and encryption management
• Privilege and license management
• Identity management
Smart Fleet Services
The PC is the heart of the modern workforce.
From the high-performance hardware to the
software stack that empowers your users to get
the job done every day, a multitude of factors
must be managed to maintain peak eciency.
And Lenovo Managed Services assists your IT
team with any or all of them.
• Device management
• Asset management
• Policy and compliance
• Software and license management
• Patching and software distribution
• Digital experience management
• Predictive/proactive management
• Application packaging
• Virtual desktop
Lenovo Managed Services
Comprising a wide range of service options, Lenovo Managed Services
gives your end users a premium technology experience from start to
finish while providing your IT team with peace of mind.
Smart Service Desk
Managing the day-to-day IT issues of your
hybrid workforce can take a significant toll on
your IT sta. Lenovo Managed Services Smart
Service Desk options answer the call with
expert support resources that resolve issues
quickly and eciently.
• 24/7 help desk
• Chatbot automation
• Self-help solutions
• Online services catalog