Installation Guide

 Does the Smart Frame always need to be connected to internet?
Yes the frame is an IOT device. It needs to stay connected to internet in
order to work properly.
 Why did the operation time out or fail?
The frame is an IOT device, which means stable network connection is
very important for the frame to work normally as designed. If the network
is unstable, the instructions from the phone may not synchronize to the
Cloud causing a failure or time-out. When you receive a “Timed Out”
notification, it means the phone app did not get feedback from the Cloud.
 Why the frame is not showing all photos?
The frame is an IOT device, which means stable network connection is
very important for the frame to work normally as designed. Under an
unstable or low signal network, the frame will only play photos
downloaded from the Cloud. And when the last photo is played and there
are still other photos downloading, the frame will play back all downloaded
photos again. Those photos not yet downloaded will be displayed on the
frame after the download is completed.
 Why sometimes I cannot login to my Google ID?