User manual

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B TROUBLESHOOTING
PROBLEMS ACCESSING THE MANAGEMENT INTERFACE
Table 14: Troubleshooting Chart
Symptom Action
Cannot connect using a
web browser, or SNMP
software
◆ Be sure the switch is powered up.
◆ Check network cabling between the management station and
the switch.
◆ Check that you have a valid network connection to the switch
and that the port you are using has not been disabled.
◆ Be sure you have configured the VLAN interface through
which the management station is connected with a valid IP
address, subnet mask and default gateway.
◆ Be sure the management station has an IP address in the
same subnet as the switch’s IP interface to which it is
connected.
◆ If you are trying to connect to the switch via the IP address
for a tagged VLAN group, your management station, and the
ports connecting intermediate switches in the network, must
be configured with the appropriate tag.
Forgot or lost the
password
◆ Contact your local distributor.