Warranty
15
TROUBLESHOOTING
Problem Cause Solution
Air purifier does not
power on.
Unit is not plugged into an electrical outlet. Connect the plug to a powered electrical outlet.
Outlet is not working properly. Try plugging the air purifier into a dierent outlet.
Back cover not properly placed on the unit. Properly replace the back cover as noted in the
Getting Started section on page 8.
Power cord is damaged. Immediately discontinue use and contact
Customer Support (page 18).
Air purifier is defective or malfunctioning.
Air purifier does not
respond to button
controls.
Air purifier is not plugged into an outlet. Connect the plug to a powered electrical outlet.
Back cover not properly placed on the unit. Properly replace the back cover as noted in the
Getting Started section on page 8.
Air purifier is defective or malfunctioning. Immediately discontinue use and contact
Customer Support (page 18).
Why does the air
quality indicator only
stay at one color after
activating Auto Mode?
There has been no significant change in air
quality.
Allow the air purifier to continue running.
Auto Mode has just been turned on. Allow the air purifier to run for one minute. After
one minute, the color of the air quality indicator
will change based on the detected air quality.
Unit is defective or malfunctioning. Immediately discontinue use and contact
Customer Support (page 18).
The air quality indicator
always stays red, and
the unit is running on
high speed.
The dust sensor may need to be cleaned. Clean the dust sensor as mentioned in the
Cleaning the Dust Sensor section (page 14).
Air purifier makes an
unusual noise while
operating.
Air filters are dirty. Replace the air filters as instructed in the
Replacing the Air Filters section on page 12.
Filter does not fit properly. Properly place filter(s) as noted in the Getting
Started and Replacing the Air Filters sections
(pages 8 and 12).
Foreign object inside the unit. Immediately discontinue use and contact
Customer Support (page 18). DO NOT attempt to
open the air purifier.