User Manual
Congratulations We are thrilled that you have taken the first step towards better hearing. We look forward to being part of this new journey. This manual will provide you with all the information you need to set up, use and care for your new Lexie Lumen hearing aid. For additional information on the use of these hearing aids after going through the contents of this guide, contact visit www.lexiehearing .com.
Table of Contents 4 32 Getting Started What’s inside your box? 5 Components of your hearing aid 6 Setting up your Lexie hearing aid 7 Using your Lexie hearing aid 17 Labeling 31 Hearing aid maintenance and care Cleaning Storing your hearing aid 40 Adjusting to your hearing aid 33 37
44 47 58 Hearing aid dos and don’ts Dos 45 Don’ts 45 Lexie app Using the Lexie App 48 Lexie App features 52 Device information Technical information 59 Precautions and warnings 64 Terms of Use 66 Limitation of liability 70 72 Contact us 74 Information and Description of Symbols
Getting Started
Multiple rubber domes 5 What’s inside your box? Ear measuring tool (multiple sizes) Hearing aid case 2x drying capsules Cleaning brush with magnet User manual Size 312 batteries Slim tubes (2 packs per hearing aid bought) (multiple sizes) 1 or 2 Lexie Lumen hearing aid/s Cleaning wire
6 Components of your hearing aid 4 5 3 2 6 1 7 Hearing Aid Component Function 1. Battery door (on/off switch) Holds battery and acts as an on and off switch. Open the battery door to turn your hearing aid off. 2. Volume control Sound can be made louder or softer as needed. 3. Listening environment program control Press to change between different listening environments (programs). 4. Microphone Picks up sounds that will be amplified. 5. Slim tube Connects your dome to the hearing aid.
Before you can begin using your Lexie hearing aids, you will be required to select the correct slim tube length and dome size for your specific ear. This is an important process that will allow you to get comfortable with the fit and feel of your hearing aid. Selecting the correct slim tube In order to select the correct slim tube length, it is important to first measure the size of your ear by using the ear measuring tool provided.
8 2. Take a photo of your ear so that you can clearly see the measuring tool on your ear. You may need to ask a family member or friend to assist you with this step, if you experience any difficulties. 3. Top of ear canal On your ear measuring tool, locate the closest number that is most parallel to the top of the opening of your ear canal. This number will be needed in order to select the correct slim tube length. 4. At the bottom of each slim tube, you will find a number in either blue or red.
Each Lexie hearing aid comes with a standard size ‘2B’ slim tube attached to it. Should you need to replace this slim tube, follow the steps below: 1. In order to remove the slim tube, hold the slim tube firmly in one hand at the attachment between the slim tube and hearing aid and use your opposite hand to gently unscrew the slim tube approximately 90 degrees in an anticlockwise direction and pull to remove the slim tube from your hearing aid. 2.
10 Selecting the correct dome size Each Lexie hearing aid comes with three different types of domes, namely; open domes, double domes and tulip domes. Lexie hearing aid domes are made out of a soft rubber material and attach to the end of the slim tube. Open domes come in three sizes - small, medium and large. Double domes come in two sizes - medium and large. Open dome Double dome Tulip dome Your Lexie hearing aid comes pre-assembled with a tulip dome, which has one standard size.
the dome is most likely too small for your ear. Try changing your dome to one that is a size larger. b. If it feels like you have to squeeze or force the dome into your ear, it means that the dome is most likely too large for your ear. Try changing your dome to one that is a size smaller. Too Small Good Fit It is useful to know when to use a closed or open dome. Open dome Open domes have holes in them, to prevent the ears from feeling blocked.
12 Closed domes do not have holes in them and are used when the hearing aid seems too quiet. Closed domes can also help to prevent your hearing aid from whistling at higher volume levels. Closed dome Removing and attaching your dome to the slim tube Follow the steps below in order to remove and attach a dome to your slim tube when necessary. 1 1. 2 3 Hold onto the end of the slim tube that is closest to the dome. 2.
3. Take the new dome and push it firmly onto the tip of the slim tube as illustrated. Ensure that the dome is placed correctly onto the slim tube. You should be able to tug it slightly without removing it. Note: In the unlikely case that any parts remain in the ear canal after the removal of your hearing aid, seek medical attention immediately.
14 Positioning your hearing aid on your ear It is simple to position your hearing aid on your ear, but it can take some practice. 1. Begin by placing the hearing aid body behind your ear. 2. Hold the slim tube between your thumb and forefinger, at the bend closest to the dome. The dome should face towards the entrance of the ear canal (this is the cavity that runs all the way to your eardrum). 3.
5. Place the retention wire in the bowl of your ear to ensure that your hearing aid remains securely in place. 6. The top bend of the slim tube should fit comfortably around the top of your ear and should sit flat against the skin. 7. You can use a mirror to ensure that your hearing aid is positioned correctly onto your ear. Note: If the retention wire on your slim tube is too long, you may cut the length slightly.
1. Begin by removing the retention wire from the bowl of your ear. 1 2. Hold the slim tube at the bend closest to the dome, between your thumb and forefinger and gently pull the slim tube and dome out of your ear canal. 3. Remove the hearing aid body from behind your ear. 2 Note: Make sure not to pull the slim tube and dome out of the ear canal by pulling on the body of the hearing aid as this may cause your slim tube to break over time.
Batteries Your hearing aid uses a standard size 312 zinc-air battery. Each battery lasts approximately 5-8 days depending on hearing aid usage. If the battery lasts less than 5 days please visit our troubleshooting section on the website in order to determine the possible cause of this shortened battery life. Only use batteries with maximum 1.5 volt. Please do not use silver-zinc or lithium-ion rechargeable batteries; these could severely damage the hearing aids. Inserting the battery 1.
18 2. Remove the sticker found on the positive side of your 312 battery. Only remove this sticker once you are ready to use the battery. Zinc-air batteries are activated by air. For best results, wait 2-3 minutes before inserting the battery, in order to give it a chance to activate. 3. Insert the battery into the battery door, whilst ensuring that the ‘+’ side faces up. Do not force the battery into the battery drawer.
19 Note: Although your hearing aids will now be switched on for the first time, they will still need to be optimized according to your hearing check results and therefore, at this stage, your hearing aids will not be providing optimal benefit. You will need the Lexie App in order to optimize your hearing aids. Removing the battery 1. Open the battery door gently. 2. Use the magnet at the head of your cleaning brush to lift the battery out of the hearing aid battery drawer.
Low battery- You will hear a ‘Low battery’ voice prompt, every 8 minutes to indicate that your hearing aid battery is low and needs to be replaced. Low Battery Replace battery- If you do not replace your battery after the low battery warning, you will hear a ‘Replace battery’ voice prompt just before your hearing aid automatically turns off. Replace Battery Note: When your hearing aid is not in use, open the battery door and remove the battery in order to preserve the life of the battery.
Follow the warning information on the battery packaging. Do not attempt to recharge your hearing aid batteries. Do not leave batteries in your hearing aid for long periods of time, when not in use. This may cause leakage and erosion. Batteries are not a toy. Keep out of reach of children and pets. Ensure that batteries do not come in contact with water. Contents of an opened battery may cause chemical burns to the mouth, oesophagus, and gastrointestinal tract. Drink plenty of water.
Ensure that loose batteries do not lie around in bulk as this may cause cell shorting and heat build-up. Do not puncture or abuse batteries. Dispose of batteries in an environmentally friendly way in accordance with Federal and State requirements. Zinc air batteries may release small amounts of zinc oxide to the environment if abused and disposed of improperly. Ingestion of a battery can be harmful, never swallow.
23 Switching your hearing aid on and off 1. Your hearing aid will automatically switch on once a battery has been inserted and the battery door has been closed. 2. In order to turn your hearing aid off, open the battery door, at least halfway. Be sure to open the battery door when you are not wearing your hearing aid in order to preserve the battery life and allow internal moisture to evaporate.
Your hearing aid has various volume levels. You can increase or decrease the volume by pressing the rocker switch found on your hearing aid. To increase the volume: Press the top button of the rocker switch, whilst using your thumb to support the body of your hearing aid. To decrease the volume: Volume Control Press the bottom button of the rocker switch, whilst using your thumb to support the body of your hearing aid. Each time you press the volume control button (up or down), you will hear 1 beep.
The listening environment/program control button allows you to change between settings according to several different listening environments that you are in. To change the listening environment, press the topmost button on your hearing aid, or change it using the Lexie App. A voice prompt will let you know which listening environment your hearing aid is currently set to. The hearing aid must be positioned on your ear for you to hear the voice prompt. Listening environment/ program Voice prompt 1.
Talking on a phone whilst wearing your hearing aid 1. When using a phone to make a call, try to reduce the amount of background noise around you. 2. If your phone has a volume control, increase the volume to a comfortable level. Alternatively, you can increase the volume on your hearing aid to a comfortable level. 3. Tilt the phone’s receiver edge slightly over the ear so that the sound can flow directly into the hearing aid’s microphone.
it on loudspeaker. Hold it close to your hearing aid if necessary. Tip: Practice using the telephone with someone familiar to you. Try moving the telephone around to get the best sound. Telecoils Your hearing aid has a telecoil that converts electromagnetic signals directly from the telephone into sound. To use the telecoil, select the appropriate environment setting, using the listening environment control button on your hearing aid or the Lexie App.
Note: If you are in a location with an induction loop system, you will notice this symbol. This means the location you are presently in has special accommodations for the hearing impaired. Caution: We suggest disabling the telecoil function when passing through store security barriers. The telecoil may pick up the security signal and amplify it in your ear. Basic troubleshooting Problem Intermittent or no sound coming from the hearing aid. Possible Cause Solution Hearing aid is switched off.
Solution the battery if necessary. 1. is Make sure the hearing aid is Slim tube/dome Clean/replace the slim blocked with wax. switched tube on.or dome. 2. Remove any moisture / wax Insert the battery Battery inserted blockages from with the slim Intermittent or no sound coming correctly the tube. (+) incorrectly. from the hearing aid sidebattery facing up. 3. Check the life of your hearing aid in the Lexie app Moisture in the slim Remove any moisture and replace if tube. from the the battery slim tube.
30 dome size and slim tube length. Battery is low. Check the battery life of your hearing aid in the Lexie app and replace the battery if necessary. Slim tube/dome is blocked with wax. Clean/replace the slim tube or dome. Volume control is not set loud enough. Increase your hearing aid volume to a comfortable level. Your hearing abilities have changed. Perform another hearing check in your Lexie App in order to reoptimize your hearing aid, as your hearing abilities may have changed over time.
31 Hearing aids did not pair with the Lexie app. Re-pair your hearing aids in the Lexie App by tapping on the status button in the app. Battery is too flat to connect via Bluetooth. Replace the battery with a new one (even if the hearing aids still switch on with the old battery). Labeling The serial number (S/N) is located on the hearing device as an 8-digit number. The first two digits of the S/N represent the year of manufacture (i.e. “20” refers to 2020). The last six digits are a unique identifier.
Hearing aid maintenance and care
If well cared for, your Lexie hearing aid will last for many years. Your hearing aid should be cleaned daily in order to ensure optimal functioning and to prolong the lifespan of your hearing aid. Note: If you have two Lexie hearing aids, clean one hearing aid at a time. This will ensure that your left and right hearing aids do not accidently get switched around. Dome The dome of your hearing aid needs to be kept free of earwax at all times. Earwax will prevent the amplified sound from entering your ear.
Even if your domes are well cared for, they will need to be replaced every 2-3 months due to general wear and tear. Slim tube Wax, dirt or condensation can block your slim tube and prevent sound from going through. Therefore, your slim tube must be cleaned weekly. If a blockage is noted, follow the steps below to remove the blockage. 1. Remove the slim tube from your hearing aid. 2. Use a damp cloth to clean the outside of your slim tube. 3.
in water, as there is a risk that water may become lodged in the slim tube. If water does get into your slim tube, blow through the tube and make sure that it has dried properly before you reattach it onto your hearing aid. 5. Reattach your slim tube to your hearing aid. Make sure that the angle is correct after you have connected your slim tube to your hearing aid. Note: After 4 to 6 months of regular use, your slim tube will start to harden and might turn yellow.
Make sure to handle your hearing aid over a soft surface during the cleaning process in order to prevent damage to the hearing aid, should you drop it. Caution: If you do not follow the list below you may damage your hearing device and accessories during cleaning. Do not immerse your hearing device in water or liquid, even when cleaning. Follow the recommended cleaning guidelines to clean your hearing aid. Do not bend the slim tube and dome back and forth to remove it.
What is a drying capsule? Drying capsules are used to prolong the lifespan of your hearing aid by drawing moisture from it. Two drying capsules are supplied in your Lexie hearing aid box. How do I use a drying capsule? 1. Find an airtight container that can hold your hearing aid and one drying capsule. Ensure that the container you choose fits your hearing aid comfortably but that it is not too large. A smaller container will prolong the lifespan of the drying capsule. 2.
battery and place your hearing aid in this container. If you have two hearing aids, both can be placed in the same container with one drying capsule. Leave the battery door open when your hearing aid is in this container. It is not necessary to remove the tube from your hearing aid during storing. 5. Store your hearing aid in the container every night. 6. Keep the container closed at all times, even when your hearing aid is not inside it.
39 Note: Do not place your hearing aid batteries in the airtight container with your drying capsule as this will shorten the battery life. Do not store your hearing aid and drying capsule in the hearing aid case as it is not airtight. How long will my drying capsules last? Each drying capsule will last between 1-3 months depending on the humidity of the area you live in.
Adusting to your hearing aid
The quickest way to adapt to your new hearing aid is to practice listening with your hearing aid as much as you are able to until you can wear it comfortably, all day. A hearing aid will not necessarily make sounds perfectly clear and you may still find it difficult to follow what people are saying in noisy places, like shops and restaurants, over a distance or in groups. In the first four weeks of wearing your hearing aid, voices and the television may be clearer than what they were before.
Tell people about your hearing loss. Ask them to slow down and to speak as clearly as possible. Ask people to get your attention before speaking. Ask specific questions about things you did not hear properly. Ask people to repeat the words you missed or to rephrase what they said, if necessary. In noisy environments, adjust the settings of your hearing aid for more comfortable listening.
Ask the person you are talking to, to stand in good lighting. Try to stand about 3-5 feet away from the person you are talking to. Sound travels better over a shorter distance and you will be able to see his/her face better. Don’t try to speak to someone who is not in the same room as you. Rather move to the other room or have the speaker come to you. When having a conversation, try to minimize or remove any background noise such as the television or radio. Remember to be calm and to not panic.
Hearing aid dos and don’ts
Wear your hearing aid every day for as long as possible. Clean your hearing aid regularly. Store your hearing aid correctly in order to prolong the lifespan of your hearing aid. Ensure that you have spare hearing aid batteries with you at all times. Contact the Lexie contact centre with any questions or concerns. We are here to assist you 5 days a week. Don’ts Do not drop your hearing aid or knock it against hard surfaces. Do not expose your hearing aid to excessive heat.
Do not wear your hearing device while bathing, showering, swimming, or in a moist atmosphere, like steam baths or saunas. If your hearing aid gets wet, do not attempt to dry it in an oven or microwave. Do not adjust any controls. Rather, open the battery door immediately, and allow your hearing aid to dry naturally for 24 hours. Do not use your hearing aid until it is completely dry. Do not store your hearing aid in the bathroom. The moisture in the bathroom may damage your hearing aid.
Lexie App
Your Lexie hearing aid works hand in hand with the Lexie App. This app needs to be downloaded onto your smartphone in order for you to complete your hearing check and to set up your Lexie hearing aid according to your hearing check results. The Lexie App is compatible with both iOS and Android operating systems. Download the Lexie App The Lexie App is used to set up and make adjustments on your hearing aid. 1. Go to your Google Play Store or Apple App store. 2. Type “Lexie” into the search box. 3.
49 Set up your Lexie profile Once you have successfully downloaded the Lexie App, you will be required to create a profile in order to set up your new Lexie hearing aid. Please complete the required fields and create a password. Ensure that you keep this password safe. Creating a profile helps us protect your data. Follow the onboarding process After successfully creating a profile, you will be required to complete the onboarding process in order to set up your new Lexie hearing aid.
Once you have completed the onboarding process, you will be required to connect your Lexie hearing aid to your smartphone. Ensure that your Bluetooth is switched on during this process and that your hearing aid is in close proximity to your smartphone. Follow the instructions presented in the app on your smartphone. Connect your hearing aids Your location and Bluetooth is required to connect your hearing aids. 1. Switch on Bluetooth 2.
51 Perform your hearing check Now that your hearing aid is connected to your smartphone, you need to complete a hearing check. The results from the hearing check will be used to optimize your hearing aid. Follow the instructions presented to you on the screen of your smartphone. Hearing check Tap the button every time you hear a beep. Note: In order to ensure accurate results, make sure that you perform your hearing check in a quiet environment with no interruptions.
If you have two hearing aids, your hearing aids will be optimized for each specific ear according to your hearing check results. It is important to ensure that the hearing aid that is optimized for your left ear is only used on your left ear and the hearing aid that is optimized for your right ear is only used on your right ear. Be sure not to swop your slim tubes between your hearing aids during cleaning and maintenance.
53 1. Open the Lexie App. 2. Click on ‘volume’. 3. Choose whether you want to adjust the volume on both hearing aids, or only one hearing aid. 4. To increase the volume, press the “+” sign until the volume is at the desired level. 5. To decrease the volume, press the “-” sign until the volume is at the desired level. Volume L 5 R 5 Note: Your hearing aid will need to be connected to your smartphone via Bluetooth in order to change the volume via your Lexie app.
54 Listening environment/ program When to use this listening environment Environment 1/ Program 1: Everyday Use Suitable for most listening situations. Ideal for one-on-one conversations, going to meetings or to church, watching the television or listening to the radio. Environment 2/ Program 2: Indoor Noisy Suitable for most noisy environments. Ideal for smaller groups, large rooms, restaurants, listening to people in a car, cinema etc.
Environment 6/ Program 6: Companion Mic Note: Please feel free to try different listening environments/programs in different situations. It may be that your specific hearing loss or your own personal needs require different settings. Note: The listening environment can be changed on the Lexie app or directly on your hearing aid by pressing the listening environment control button. Rewards program Lexie hearing aids are the only hearing aids that reward you for wearing them.
This includes: Wearing your hearing aid for an allotted period of time per week. Checking in with us. Rating your hearing aid experience. Learning by accessing our Hearing Library. Sharing your experience with others. To view your goals and progress in achieving them, click on ‘Lexie Rewards’ from the home screen in the Lexie App. Remember to connect your hearing aid to the app at least once per week, otherwise your progress won’t sync and you may not receive your points.
At Lexie, we care about giving you the best listening experience possible. We have a contact center of experienced product and hearing experts, ready to help you 5 days a week. From the main menu on the home screen of the app, click on ‘Talk to an expert’. You will now be able to contact our experienced experts who are on hand to assist you.
Device Information
59 Technical information The Lexie Lumen hearing aid is manufactured by IntriCon and distributed in the USA by hearX USA Inc. Call: (779) 212-7334 Email: support@lexiehearing.com Location: 1712 Sycamore Road, DeKalb, Illinois, 60115 Copyright 2020 hearX IP (Pty) Ltd. All rights reserved.
33 42 HFA Ref. Test Gain (dB) 33 41 Frequency Range: f1 - f2 200 - 6700 200 - 6700 THD @ 500 Hz (%) <2 <7 @ 800 Hz (%) <1 <2 @ 1600 Hz (%) <1 <1 Attack Time (mS) 10 10 Release Time (mS) 200 200 Battery Drain, non-streaming (mA) 1.3 1.3 Supply Voltage (V) STD 312 1.3 1.
61 Response curve Maximum Output (OSPL 90) Reference Test Gain (60 dB SPL) Directional Thin Tube 120 110 db SPL 100 90 80 70 60 50 100 1000 10000 Frequency (Hz) Maximum Output (OSPL 90) Reference Test Gain (60 dB SPL) Directional Earhook dB SPL 130 120 110 100 90 80 70 60 50 100 1000 Frequency (Hz) 10000
FCCID: POMIINHBC1B0 Per FCC 15.19(a)(3) and (a)(4), this device complies with part 15 of the FCC Rules. Operation is subject to the following conditions: This device may not cause harmful interference, and this device must accept any interference received, including interference that may cause undesired operation. Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment.
2. If you suspect any interference to your implant, please immediately stop using all other electronic devices, including your hearing instruments, and contact the manufacturer of the implant as well as Lexie to advise about the suspected interference. 3.
These PRECAUTIONS point out situations which could cause minor or moderate injuries to the user or to the hearing aid. You should familiarize yourself fully with the entire contents of this user manual before using the Lexie Lumen hearing aid to ensure personal safety and correct use. Contact the Lexie contact centre for support if you experience unexpected operations or performance. Do not attempt to modify the shape of the hearing aid or slim tube yourself.
You may notice accelerated accumulation of earwax when using your hearing aid. This is normal, but see your hearing healthcare provider if you continue to have difficulty. In the unlikely case that any parts remain in the ear canal after the removal of the hearing aid, contact a physician immediately. Report the event to your hearing healthcare provider as soon as possible. Remove your aids for CT and MRI scans or for other electromagnetic procedures.
Your hearing aids have been adjusted for your hearing needs; please do not share your hearing device with other people. Terms of use Intended use hearX distributed hearing aids are wireless air-conduction hearing aids intended to be used as wearable sound amplification devices to compensate for impaired hearing of adults with mild to moderate hearing loss. These hearing aids incorporate wireless technology in their programming and use.
Warning to Hearing Aid Users Consult promptly with a licensed physician (preferably an ear specialist) before wearing a hearing aid, if you have any of the following conditions: (i) Visible congenital or traumatic deformity of the ear. (ii) History of active drainage from the ear within the previous 90 days. (iii) History of sudden or rapidly progressive hearing loss within the previous 90 days. (iv) Acute or chronic dizziness.
(vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz. (vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. (viii) Pain or discomfort in the ear. Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining hearing of the hearing aid user.
The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid. The hearing aid evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs. If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial-rental or purchaseoption program.
In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child. An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with a hearing loss.
The manufacturer makes no warranty, either expressed or implied, that the merchandise is merchantable or fit or suitable for any particular use or purpose. and makes no other warranty, express or implied, except as is expressly set forth herein, all such other warranties being hereby disclaimed, to the fullest extent permitted by law.
Contact us
For additional information on the use of these hearing aids, visit www.lexiehearing.com. 73 Call: (779) 212-7334 Email: support@lexiehearing.
Information and Description of Symbols
This symbol indicates important information on handling and product safety. This symbol is for caution and warning. It is a safety symbol used to highlight that there are specific warnings or precautions associated with the devices that are not otherwise found on the label. Telecoil compatible assisted listening device. Indicates the medical device manufacturer, as defined in EU Directive 93/42/EEC. Consult instructions for use.
Manufactured by IntriCon Corporation 1260 Red Fox Road Arden Hills, MN 55112, USA CEpartner4U BV Esdoornlaan 13, 3951DB Maarn, The Netherlands Distributed by hearX USA, Inc. Illinois, 60115 (779) 212-7334 support@lexiehearing.com www.lexiehearing.
