User Manual

Basic troubleshooting

Note:

If you are in a location with an induction loop system, you will notice

this symbol. This means the location you are presently in has special

accommodations for the hearing impaired.

Caution:

We suggest disabling the telecoil function when passing through store

security barriers. The telecoil may pick up the security signal and amplify

it in your ear.

listening environment. Sound is then transmitted directly to your

hearing device, allowing you to hear the speaker more clearly. After

the event, change back to your preferred listening environment.

Problem Possible Cause Solution

Intermittent or no

sound coming from the

hearing aid.

Hearing aid is switched

off.

Make sure the hearing

aid is switched on by

completely closing the

battery door.

Battery is low/ﬂat.

Check the battery life of

your hearing aid in the

Lexie App and replace