User Manual

Problem Solution
Intermittent or no sound coming
from the hearing aid
1. Make sure the hearing aid is
switched on.
2. Remove any moisture / wax
blockages from the slim tube.
3. Check the battery life of your
hearing aid in the Lexie app
and replace the battery if
necessary.
Whistling or feedback
1. Ensure that your slim tube and
dome fits correctly in your ear.
2. Ensure that your dome
completely seals your ear canal.
Hearing aid sounds quiet / Hearing
aid does not sound clear
1. Check the battery life of your
hearing aid in the Lexie app
and replace the battery if
necessary.
2. Ensure that your slim tube and
dome are free from wax and
moisture by making use of the
cleaning tools provided.
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the battery if necessary.
Slim tube/dome is
blocked with wax.
Clean/replace the slim
tube or dome.
Battery inserted
incorrectly.
Insert the battery
correctly with the (+)
side facing up.
Moisture in the slim
tube.
Remove any moisture
from the slim tube.
Whistling or feedback.
Dome not correctly
inserted into the ear
canal.
Remove your hearing
aid and reinsert the
dome into the ear
canal.
Dome too small for
your ear canal.
Select a bigger dome
size to ensure that your
dome completely seals
your ear canal.
Cracks in the slim tube. Replace slim tube.
Hair or clothing
covering the hearing
aid microphone.
Remove hair or clothing
away from the hearing
aid microphone.
Hearing aid keeps
falling out.
Dome size too small for
your ear canal.
Replace your dome
with a bigger size.
Remember to follow
the instructions on how
to select the correct