User's Manual

5 Select a higher scan resolution.
6 Click Start.
Review steps to improve print quality
See “Improving print quality” on page 69.
Are you scanning from photo or glossy paper, a magazine, or a newspaper?
If you are copying or scanning from photo or glossy paper, a magazine, or a newspaper, see “Removing wavy patterns
from scanned photos, magazines, or newspapers” on page 63.
Check quality of original document
If the quality of the original document is not satisfactory, try using a clearer version of the document or image.
Check document placement
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Partial document or photo scans
These are possible solutions. Try one or more of the following:
Check document placement
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Check paper size
Make sure the paper size being used matches the size you selected.
Check Original Size setting
Make sure the Original Size setting is Auto Detect or the size of the original document you are scanning.
Cannot scan to a computer over a network
See “Scanning to a computer over a network” on page 60.
Jams and misfeeds troubleshooting
• “Paper jam in the printer” on page 86
• “Paper jam in the paper support” on page 87
• “Paper or specialty media misfeeds” on page 87
• “Printer does not feed paper, envelopes, or specialty media” on page 88
• “Banner paper jams” on page 89
Paper jam in the printer
Eject the paper automatically
To remove the paper jam, eject the paper:
1 Press and hold
.
2 Remove the paper from the paper exit tray.
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Troubleshooting
86