Forms Printer 2500+ Series User's Guide January 2012 www.lexmark.
Contents 2 Contents Safety information.......................................................................................6 Learning about the printer...........................................................................7 Printer overview........................................................................................................................................7 Applying control panel overlays...............................................................................................
Contents 3 Loading cut forms....................................................................................................................................36 Loading a cut form or envelope manually ........................................................................................................36 Aligning the left margin ....................................................................................................................................39 Setting Top-Of-Form....................
Contents 4 Troubleshooting.........................................................................................62 Checking an unresponsive printer...........................................................................................................62 Testing the printer...................................................................................................................................62 Checking the printer status......................................................................
Contents 5 Notices.......................................................................................................76 Edition notice..........................................................................................................................................76 Power consumption................................................................................................................................79 Index.............................................................................
Safety information 6 Safety information Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If the power cord is misused, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of misuse.
Learning about the printer 7 Learning about the printer Printer overview The LexmarkTM Forms Printer 2500+ Series printers are available in 9‑ and 24‑wire narrow‑ and wide‑carriage models. Depending on the model you have chosen, your printer may look slightly different from the printer in the illustration.
Learning about the printer 8 Printer back view 5 1 2 3 4 6 11 10 9 8 7 Part name 1 Ribbon access cover latch 2 Acoustic flap 3 Tear Off bar 4 Ribbon access cover latch 5 Recessed network button 6 Network connector Warning—Potential Damage: Do not touch the network connector except when the printer is unplugged from the electrical outlet.
Learning about the printer 9 Understanding the printer features and functions Printer features by model Feature or function 2580+ or 2581+ 2590+ or 2591+ Multi‑speed printing FastDft (Fast Draft) • 10 characters per inch (cpi) • 12 cpi • 532 characters per second (cps) • 618 cps • 479 cps • 556 cps Draft 400 cps 400 cps Courier 100 cps (Near‑Letter‑Quality mode) 133 cps (Letter‑Quality mode) Gothic Character spacing Note: Fast Draft supports only 10, 12, and 15 pitch.
Learning about the printer 10 Printer features of all models Feature or function Description Control panel This is the button control for Load/Unload, Tear Off, Font, Setup, Pitch, Macro, and paper movement functions. Control panel lights indicate current status. Font lock • This locks the font selection you make from the control panel so it is not changed by your program. • Font lock is deactivated when you unplug the printer power cord, unless it is set in the printer default settings.
Learning about the printer 11 Feature or function Description Bar code function The following bar codes are resident in the printer: • • • • • • • • • • 3 of 9 Codabar (NW‑7) Code 39 Code 128 Interleaved 2 of 5 UPC‑A UPC‑E EAN 8 EAN 13 PostNet Note: For more information on the Bar code function, see the Technical Reference at www.lexmark.com. Software compatibility • The printer is compatible with all programs that support IBM emulation or Epson emulation.
Learning about the printer 12 2 Plug the printer power cord to a properly grounded electrical outlet. Note: The Power light comes on and turns solid green, the Paper Out light is blinking, and the current default font light is solid green. For more information on the control panel lights, see “Understanding the control panel lights” on page 18 3 Open the manual feeder, and then move the paper select lever to the position. 4 Move the left paper guide to the right until it stops.
Learning about the printer 13 Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection and find the printer address. Note: This function is disabled if a USB cable is connected to the printer. 1 Make sure the printer is ready and paper is loaded. 2 With a paper clip or the tip of a pen, press the recessed button located just above the network connector. Note: The network setup page prints.
Learning about the printer 14 Using IBM emulation mode If the printer is in IBM mode (the factory default setting), then select a printer from your program in the following order: For Lexmark Forms Printer 2580+ or 2581+ users 1 Forms Printer 2580+ or 2581+ 2 Forms Printer 2480+ or 2481+ 3 Forms Printer 2380+ or 2381+ 4 2380+ or 2381+ 5 2380/2381 IBM Personal Printer SeriesTM II 6 4201/4202 IBM ProprinterTM III 7 4201/4202 IBM Proprinter II 8 IBM ExecJetTM Printer Model 4072 For Lexmark Forms Printer 25
Learning about the printer 15 For Forms Printer 2580+ or 2581+ users 1 Epson FX850 2 Epson FX 1050 For Forms Printer 2590+ or 2591+ users 1 Epson LQ850 2 LQ 1050 Note: The printer driver you select in your application must match the emulation mode you select for your printer. Printer drivers other than the 2500+ series support most, but not all, of the printer capabilities.
Using the control panel 16 Using the control panel Understanding the control panel buttons The control panel has two layers of functionality: • Layer 1, with the control panel cover closed, contains basic functions like FormFeed, Tear Off, and taking the printer online or offline. • Layer 2, with the control panel cover open, contains more advanced functions like selecting a macro and changing printer menu settings.
Using the control panel Button 17 Description 6 Tear Off This alternates the paper between Tear Off and Top‑Of‑Form. 7 Start/Stop This communicates the on or off status of the printer and places the printer in low power mode. 1 7 1 2 3 4 Power Set TOF Micro Pitch 6 Lock LineFeed Micro 2 Macro Setup 10 20 12 24 15 P5 3 17 5 4 Layer 2 control panel buttons Button 1 Description LineFeed This advances the paper one line.
Using the control panel Button 6 18 Description This feeds the paper upward in small incremental movements. Micro Note: Press and hold this button to select continuous feed. 7 Set TOF This sets the Top‑Of‑Form, which is the position of the first print line on the page. Understanding the control panel lights The following tables describe the light patterns on the control panel. Layer 1 control panel lights Light Light status What it means Power On The printer is online.
Using the control panel 19 Turning on the printer 1 Plug the printer power cord to a properly grounded electrical outlet. 2 Press Start/Stop. Note: The Power light turns solid green. Entering Off mode Press and hold Start/Stop for five seconds. Notes: • The Power light turns orange. • When in Off mode, the printer does not respond to print jobs sent either through the network, USB, parallel, or serial connection. This mode sets the printer to operate at a low power configuration.
Using the control panel 20 Using the Load/Unload function Use the Load/Unload button to unload continuous forms from the printer to allow printing on either a cut form or an envelope. The Load/Unload function works only when the tractor unit is in the push position. You can also use the Load/Unload button to load continuous forms into the printer when the paper path is clear, or to change one type of pre‑printed form to another.
Using the control panel 21 Selecting and locking a font The printer data stream may contain control codes which select a particular font. To override the codes, you can select and lock a particular font of your choice. 1 To select a font, press Font repeatedly until you see the font light on next to the selection you want.
Using the control panel 22 Selecting and locking a pitch The printer data stream may contain control codes which select a particular pitch. To override the codes, you can select and lock a particular pitch of your choice. 1 To select a pitch, open the control panel to layer 2. 1 2 3 4 Power Set TOF Micro Pitch LineFeed Micro Macro Setup 10 20 12 24 15 Lock 17 2 Press Pitch repeatedly until the pitch light comes on next to the pitch you want.
Loading paper 23 Loading paper This section explains how to load continuous forms, cut sheet forms, labels and envelopes. It also includes information about paper orientation, setting the forms thickness lever, and using the push and pull tractors for different paper paths. 2 1 3 4 1 Cut sheet forms 2 Continuous forms 3 Envelopes 4 Labels Setting the forms thickness lever Use the forms thickness lever to make adjustments for printing on various forms depending on the paper thickness.
Loading paper 24 Forms thickness for 2580+ or 2581+ Paper type Paper thickness Single forms (cut or continuous) Thin Paper weight Forms thickness lever setting 56 g/m2 (15 lb) 1 65 g/m2 (16 lb) Normal 68 g/m2 (18 lb) 1 or 2 75 g/m2 (20 lb) Thick Multiple‑part forms 90 g/m2 (24 lb) 2 2‑part 2 or 3 3‑part 3 or 4 4‑part 4 or 5 5‑part 5 or 6 6‑part 5, 6, or 7 Envelopes 4, 5, or 6 Notes: • Print quality depends on the multiple‑paper quality and the operating environment.
Loading paper 25 Paper paths Paper paths for the push tractor In these examples, the tractor pushes the paper from the front or the rear of the printer. Front loading paper Rear loading paper Paper paths for the pull tractor In these examples, the tractor pulls the paper from the front or the bottom of the printer. Front loading paper Bottom loading paper Using the Tear Off function Pressing the Tear Off button advances the perforation of a continuous form to the tear off position.
Loading paper 26 Setting the Tear Off position When Auto Tear Off is set to On, it moves the top perforation of a continuous form to the Tear Off position when all of the following are true: • • • • The printer has finished printing. The paper has advanced to the Top‑Of‑Form on the next page. No data, printer control codes, or escape codes have been sent to the printer after advancing to the Top‑Of‑Form. The print buffer has not received data for one second.
Loading paper 27 3 Set the forms thickness lever to a setting corresponding with the paper thickness you are using. 4 Pull up the front cover. 5 Move down the paper select lever to the position. 6 Pull up the left and right tractor locking levers to unlock the tractors.
Loading paper 28 7 Open the left and right tractor doors, and then place the paper holes over the second or third pins of the tractor unit. Notes: • If necessary, move the left or right tractor to adjust the tractors to the paper width. • Keeping the left tractor positioned to the left of the rubber tractor stop keeps your paper within the paper sensor area. 8 Close the left and right tractor doors. 9 Move the tractor to align the left margin on your paper with the [A symbol printed on the rear plate.
Loading paper 29 12 Close the front cover. 13 Press Start/Stop to load the paper to Top‑Of‑Form, and then put the printer online. Notes: • If Auto Tear Off is set to On, then the printer moves the paper to the Tear Off bar. • When you use the push tractor to print continuous forms, line spacing within the first 1.5 inches of the first form may not be uniform. Front loading continuous forms using the pull tractor Make sure the tractor is in the pull position.
Loading paper 5 Move the paper select lever down to the 30 position. 6 Pull up the left and right tractor locking levers to unlock the tractors. 7 Open the left and right tractor doors. 8 Open the front cover. 9 Insert paper into the front of the printer, between the metal and plastic plates. Note: Push or pull the paper through the paper path until it passes the printhead.
Loading paper 31 10 Close the front cover. 11 Place the paper holes over the tractor pins. Notes: • If necessary, move the left or right tractor to adjust the tractors to the paper width. • If you have trouble moving the right tractor to the paper width, then roll the rubber tractor stop out of the seated position. Move the tractor to the paper width, then load the paper, and then lock the right tractor. 12 Close the left and right tractor doors. 13 Replace the ribbon access cover.
Loading paper 32 16 Remove slack from the paper, and then lock the right locking lever. 17 Open the control panel cover to access layer 2. 18 Press Micro , Micro , or LineFeed to move the paper to the Top‑Of‑Form you want to use. Note: Use the second form to set Top‑Of‑Form alignment. To do this, align the horizontal lines (located on the platen) with the Top‑Of‑Form you want. 19 Press Set TOF to set the Top‑Of‑Form.
Loading paper 33 1 Plug the printer power cord to a properly grounded electrical outlet, and then press Start/Stop. 2 Make sure the paper path is clear. Note: If a cut form or envelope is loaded in the printer, then press FormFeed to remove it. 3 Set the forms thickness lever to 7. 4 Move down the paper select lever to the 5 Remove the ribbon access cover. position.
Loading paper 6 Pull up the left and right tractor locking levers to unlock the tractors. 7 Open the left and right tractor doors. 8 Insert the paper through the bottom slot of the printer. Note: Push or pull the paper through the paper path until it passes the printhead.
Loading paper 35 9 Place the paper holes over the tractor pins. Notes: • If necessary, move the left or right tractor to adjust the tractors to the paper width. • If you have trouble moving the right tractor to the paper width, then roll the rubber tractor stop out of the seated position. Move the tractor to the paper width, then load the paper, and then lock the right tractor. 10 Close the left and right tractor doors. 11 Replace the ribbon access cover.
Loading paper 36 13 Push down the left tractor locking lever to lock the tractor in place. 14 Remove slack from the paper, and then lock the right locking lever. 15 Open the control panel cover to access layer 2. 16 Press Micro , Micro , or LineFeed to move the paper to the Top‑Of‑Form you want to use. 17 Press Set TOF to set the Top‑Of‑Form. Note: Top‑Of‑Form is not saved if the printer is turned off or runs out of paper when using the pull tractor.
Loading paper 5 Move the paper select lever up to the 37 position. 6 Open the manual feeder. A 7 Move the left paper guide so that the print start position you want aligns with the [A symbol printed on the margin guide. Note: The distance from the left paper guide to the [A symbol determines the width of the left margin. A 8 Place a cut form or an envelope against the left paper guide. Note: If you are loading a preprinted form or envelope, then put the top edge in first with the printed side up.
Loading paper 38 9 Move the right paper guide so that the guide aligns with the right edge of the cut form or envelope. 1 2 3 A 1 Left paper guide 2 Cut form or envelope 3 Right paper guide 10 Insert the cut form or envelope into the printer until the Paper Out light stops blinking. Notes: • If Auto Cut Sheet Load is set to On, then the paper feeds automatically to the Top‑Of‑Form. • If Auto Cut Sheet Load is set to Off, then press FormFeed.
Loading paper 39 Aligning the left margin You can manually change the first print position at the left margin. The first print position is indicated by the [A symbol. You can also set the left margin in your program. Notes: • Setting the left margin in your program adds that amount to the left margin setting on the printer.
Loading paper 40 Setting Top-Of-Form Top-Of-Form sets the first line of print. Use the control panel to save your Top-Of-Form settings for continuous forms, cut forms, and for each macro enabled. Setting Top‑Of‑Form for continuous forms in push mode 1 Clear the paper path. The Paper Out light blinks if no paper is loaded. If the Paper Out light is off, tear off excess forms, and then press Load/Unload. If a cut form is loaded, press FormFeed to clear the paper path.
Loading paper 41 Setting Top‑Of‑Form for continuous forms in pull mode 1 Plug the printer power cord to a properly grounded electrical outlet, and then press Start/Stop. Note: The Paper Out light blinks if no paper is loaded. 2 Move the paper select lever down to the position. 3 Load continuous form paper on the pull tractor feed pins. 4 Open the control panel cover to access layer 2.
Loading paper 42 4 Open the control panel cover to access layer 2. 1 2 3 4 Power Set TOF Micro Pitch LineFeed Micro Macro Setup 10 20 12 24 15 Lock 17 5 Press any paper movement button (Micro , Micro , LineFeed) to align the horizontal lines located on the platen with the Top‑Of‑Form you want. Note: If you press and hold a paper movement button, the paper will advance in micro movements and then go into continuous feed mode. 6 Press Set TOF to set and save your Top‑Of‑Form.
Paper and specialty media guide 43 Paper and specialty media guide Paper types and sizes supported by the printer The printer supports paper weights of 56–90 g/m2 (15–24 lb) and envelope weights of 75–90 g/m2 (20–24 lb). Width Paper types Single Multiple part Envelopes Cut Forms 76 mm (3.0 in.) to 297 mm (11.7 in.)* 76 mm (3.0 in.) to 297 mm (11.7 in.)* 152 mm (6.0 in.) to 241 mm (9.5 in.) Continuous Forms 76 mm (3.0 in.) to 254 mm (10.0 in.) 76 mm (3.0 in.) to 254 mm (10.0 in.
Changing tractor positions 44 Changing tractor positions The tractor unit can be installed in the push tractor position or the pull tractor position. This section describes how to change the tractor unit position. Push tractor position The printer comes with the tractor unit installed in the push tractor position, at the front of the printer. Using the front push tractor is the most convenient way to load continuous forms, and allows you to use the Tear Off feature of the printer.
Changing tractor positions 45 Converting the push tractor to pull tractor position 1 Make sure the printer is unplugged from the electrical outlet. 2 Make sure paper is not loaded in the printer. 3 Pull the front cover up and out of the way. 4 Hold down the latching levers while you lift and pull out the tractor unit from the printer. 1 2 1 Tractor unit 2 Latching levers 5 Remove the ribbon access cover. 6 Turn the tractor unit around so that the latching levers are upright, facing you.
Changing tractor positions 46 8 To slide the tractor feeder into the printer: a Hold down the latching levers, and then gently push the tractor feeder into the printer until it stops. b Continue holding down the latching levers, and then tilt the tractor feeder toward the front of the printer until the hooks at the end of the latching levers fit around the posts on the printer frame. c Release the latching levers. Note: The tractor unit fits into place at a 40° angle.
Changing tractor positions 5 Make sure the paper select lever is set to the 47 position. 6 While holding down the latching levers, fit the left and right locks into the posts in the printer. 7 Release the latching levers. 8 Close the front cover.
Understanding Setup mode and menu options 48 Understanding Setup mode and menu options The printer is preset at the factory for font, pitch, form length, and other settings. These are called factory default settings. This chapter describes how to change the factory default settings, how to set up macros, and how to set form length. Using Setup mode Note: Make sure continuous forms are loaded in the printer when using Setup mode. 1 Open the control panel to access layer 2.
Understanding Setup mode and menu options To Select 49 Press Forms Macro Options Macro Data Options Micro Control Options Micro Emulation Options Setup Interface Options Pitch 4 Select any option from the Main menu by pressing the corresponding button. Note: A new menu will print each time you press a button, displaying the new selection. 5 After you make all your selections, the printer will print a page with your changes reflected.
Understanding Setup mode and menu options Control Options 50 Current Press TOF Read Micro Quiet Micro 4 Press the button that corresponds to the language you want, or press Setup to print more Menu Language options. 5 For this example, press Macro to select French. Menu Language To Select Press No Change Set TOF English LineFeed French Macro German Micro Italian Micro (More) Setup Return to Main menu Pitch Printer menus now print in French.
Understanding Setup mode and menu options 51 Control Options Control Options define how the printer performs many basic tasks. Emulation Options Emulation Options determine how the printer interacts with the program. Interface Options Interface Options define how information is transferred from the computer to the printer. Forms Macro options Note: Use Setup mode to configure the printer according to your needs. To print a list of all default settings, press LineFeed from the Main menu.
Understanding Setup mode and menu options 52 Paper Handling Options Use the following options to select paper handling option changes, as detailed: • Auto Tear Off – On—Continuous forms automatically advance to the Tear Off bar position. – Off—You can manually advance the perforation of a continuous form to the Tear Off bar position. Note: On is the factory default setting. • Auto Cut Sheet Load – On—Cut sheet paper automatically loads to the current Top‑Of‑Form position.
Understanding Setup mode and menu options Auto LF Requires a line feed to occur. • On—A line feed is performed for each Carrier Return (CR) code received. • Off—A line feed does not occur when a CR code is received. Note: Off is the factory default setting. Auto CR Requires a CR to occur. • On—A CR is performed for each line feed code received. • Off—A CR does not occur when a line feed code is received. Note: Off is the factory default setting.
Understanding Setup mode and menu options 54 Uni‑Dir Printing • On—The printer prints unidirectionally by line (in NLQ mode). • Off—The printer prints one line and a return line of print bidirectionally. Proportional Spacing is an exception; when this pitch is selected, the printer still prints unidirectionally. Note: Off is the factory default setting. Auto Ready Cut Sheet Customizes how the printer goes to the Ready state after a cut sheet is loaded.
Understanding Setup mode and menu options 55 Emulation options Note: Use the Setup mode to configure the printer according to your needs. For more information, see “Using Setup mode” on page 48. To print a list of all default settings, press LineFeed from the Main menu. Make Emulation option selections from IBM (the factory default setting), Epson, or OKI mode. For more information regarding data stream changes, see the Technical Reference at www.lexmark.com.
Understanding Setup mode and menu options 56 Interface Selection Unless turned off, the Auto setting automatically selects the printer interface from the available connection cables. The following connection cables are available: parallel cable, USB cable, serial cable (only available when an optional serial interface is installed), and network cable (only available on network models). Note: Auto is the factory default setting. Honor Init.
Maintaining the printer 57 Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Ordering supplies Use the following part numbers to order printer supply items you will need.
Maintaining the printer Cleaning the outside of the printer • • • • Clean the outside of the printer with a damp cloth and mild soap. Do not use spray or chemical cleaners anywhere on your printer. Do not use liquids or spray near the air vents. Use a commercial mechanic's hand cleaner for ink stains on the outside of the printer. Recycling Lexmark products To return Lexmark products to Lexmark for recycling: 1 Visit our Web site at www.lexmark.com/recycle.
Administrative support Administrative support Restoring the factory default settings Restoring the US factory default settings The factory default settings for the United States are: • Code pages: 437 • Character Set: 1 • Form length: 11 inches To restore the factory default settings: 1 Make sure the ribbon cartridge is installed and paper is loaded. 2 Press and hold Start/Stop for five seconds. 3 Open the ribbon access cover.
Administrative support 60 Notes: • The control panel lights blink on and off several times. • The factory default settings have been restored when the carrier moves. Supporting IPSec Internet Protocol Security (IPSec) provides authentication and encryption at the network layer allowing all application and network connections over the IP protocol to be secure. IPSec can be set up between the printer and up to five hosts, using both IPv4 and IPv6.
Administrative support 61 Using 802.1x authentication 802.1x authentication allows the printer to join networks that require authentication before allowing access. Support for 802.1x requires the establishment of credentials for the printer, such as certificates. Certificates provide a way for the printer to be known to the Authentication Server (AS). The AS allows network access to print servers presenting a valid set of credentials. You can manage the credentials by using the Embedded Web Server.
Troubleshooting 62 Troubleshooting Checking an unresponsive printer If your printer is not responding, then make sure: • • • • • The power cord is plugged into the printer and a properly grounded electrical outlet. The electrical outlet is not turned off by any switch or breaker. The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. Other electrical equipment plugged into the outlet is working.
Troubleshooting 63 Using Hex Trace mode Hex Trace mode prints the control codes that are sent to the printer. Use this mode to help diagnose software/driver problems. 1 Make sure the paper is loaded and the ribbon cartridge is installed. 2 Press and hold Start/Stop for five seconds. 3 Press and hold Tractor, and then press Start/Stop. 4 Release Tractor when the lights go out. 5 Press and hold Start/Stop for five seconds.
Troubleshooting 64 Control panel lights Status Power On Ready Blinking Paper Out Blinking Panel Lock Blinking Font Lock Blinking Action required 1 Check for a paper or ribbon jam. 2 Unplug the printer power cord from the electrical outlet. 3 Remove the ribbon cartridge, and then check for paper dust or bits of paper. 4 Make sure the carrier packing tape has been removed. 5 Plug the printer power cord to a properly grounded electrical outlet, and then run the printer test.
Troubleshooting 65 Control panel lights Status Action required Power On Ready Blinking Unplug the printer power cord, and then plug it again to the electrical outlet.
Troubleshooting 66 Notes: • The draft alignment bars print. • The current value is the number printed below the bars. 4 To set Draft, select the best row of alignment bars from the 01–07 printout. a Press Micro or Micro to select the best alignment by number, or keep the current value. b Press Set TOF to save your selection. Note: After you make your selection, the printer prints a single row showing the current alignment setting. c The printer automatically starts printing the alignment bars for NLQ.
Troubleshooting 67 Solving printing problems Printer test works, but the printer does not print when attached to the computer Try one or more of the following: • • • • Unplug the printer power cord from the electrical outlet, and then turn off the computer. Make sure the printer cable is correctly connected at both ends. See the documentation that came with the program to make sure you have selected the correct printer driver.
Troubleshooting 4 Press Micro 68 or Micro to move the paper to the desired position. 5 Close the control panel. The printer beeps twice and the paper rolls backward and then advances to the new Top‑Of‑Form position. 6 Press Start/Stop. The paper remains at the new Top‑Of‑Form position until another job is initiated. 7 Send the print job again. Buttons do not work, except for Start/Stop, FormFeed, Tear Off, and Load/ Unload 1 Press and hold Start/Stop for five seconds.
Troubleshooting 69 Incorrect characters print, left margin changes, or printing stops These are possible solutions. Try one or more of the following: • Make sure the printer cable is properly shielded and correctly connected at both ends. • Select the correct driver. – If you are using Windows, use the Windows Forms Printer 2500 Series driver available from the Lexmark Web site at www.lexmark.com. – If you are using DOS, follow the instructions that came with your DOS application.
Troubleshooting 70 To clear a cut form paper jam: 1 Unplug the printer power cord from the electrical outlet. 2 Set the forms thickness lever to position 7. 3 Push the paper select lever down to the position. 4 Gently pull the sheet of paper from the front of the printer. 5 Remove the ribbon access cover to clear any torn pieces of paper. 6 Push the paper select lever up to the position. 7 Set the forms thickness lever to the proper setting for the type of paper you are using.
Troubleshooting • • • • 71 Make sure the forms thickness lever is set correctly for the paper type being used. Press Load/Unload to release the continuous form paper from a parked status. Make sure the right paper guide is set correctly for the paper width being used. Make sure the Auto Cut Sheet Load option is set correctly. For more information, see “Main menu options” on page 50. • Make sure the paper select lever is in the correct position for the type of sheet you are trying to print.
Troubleshooting 72 • Remove the Auto Sheet Feeder, move the continuous forms to the park position using the Load/Unload button, and then reinstall the Auto Sheet Feeder. • Adjust the forms thickness lever to correspond with the paper thickness being used. The Auto Sheet Feeder places paper at the wrong Top‑Of‑Form position These are possible solutions. Try one or more of the following: • Make sure the Top‑Of‑Form is set correctly.
Troubleshooting 73 Solving print quality problems The information in the following topics may help you solve print quality problems. If these suggestions do not correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement. Print is too light These are possible solutions. Try one or more of the following: CHECK THE RIBBON DENSITY CONTROL KNOB The ribbon density control knob located on the ribbon cartridge is preset to 1.
Troubleshooting d Press Start/Stop to stop or interrupt the printer test. e Press Start/Stop again if you want to resume the printer test. Note: Printing continues until you stop the printer. If the print quality does not improve, then contact Customer Support. Characters are wrong or missing Run a printer test. 1 Make sure the forms thickness lever setting is in a position that corresponds with the forms you are using. 2 Make sure paper and the ribbon cartridge are installed.
Troubleshooting 75 Incorrect line spacing or overprinting occurs These are possible solutions. Try one or more of the following: • Reset the forms thickness lever. • For more information, see the documentation that came with your software application. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.
Notices 76 Notices Product name Machine type Model number Lexmark 2580+ 2580 500 Lexmark 2580n+ 2580 510 Lexmark 2581+ 2581 500 Lexmark 2581n+ 2581 510 Lexmark 2590+ 2590 500 Lexmark 2590n+ 2590 510 Lexmark 2591+ 2591 500 Lexmark 2591n+ 2591 510 Edition notice January 2012 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC.
Notices 77 GOVERNMENT END USERS The Software Program and any related documentation are "Commercial Items," as that term is defined in 48 C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R. 227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software Documentation are licensed to the U.S.
Notices 78 Industry Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard ICES-003. Avis de conformité aux normes de l’industrie du Canada Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux équipements pouvant causer des interférences NMB-003.
Notices 79 The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Notices 80 Off mode If this product has an off mode which still consumes a small amount of power, then to completely stop product power consumption, disconnect the power supply cord from the wall outlet. Total energy usage It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage.
Notices 81 When warranty service involves the exchange of a product or part, the item replaced becomes the property of the Remarketer or Lexmark. The replacement may be a new or repaired item. The replacement item assumes the remaining warranty period of the original product.
Notices 82 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable. IN NO EVENT WILL LEXMARK BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES.
Index 83 Index 802.
Index optional Tractor 2 Feeder positions paper incorrectly 71 paper fed from Auto Sheet Feeder is skewed 72 paper fed in Auto Sheet Feeder jams at printer entrance 70 paper jammed in Auto Sheet Feeder 70 printer does not feed from Auto Sheet Feeder 71 printer does not feed paper 70 paper feed, troubleshooting Auto Sheet Feeder feeds at incorrect rate 71 paper paths pull tractor 25 push tractor 25 paper sizes supported by the printer 43 paper types supported by the printer 43 pitch locking 22 selecting 22
Index paper fed from Auto Sheet Feeder is skewed 72 paper fed in Auto Sheet Feeder jams at printer entrance 70 paper jammed in Auto Sheet Feeder 70 printer does not feed from Auto Sheet Feeder 71 printer does not feed paper 70 troubleshooting, print buttons do not work 68 incorrect characters print, left margin changes, or printing stops 69 left margin moves right during printing 68 print test works, but printer does not print when attached to the computer 67 printer alarm sounds 67 printer is noisy 67 pri
