Pro5500 Series User's Guide April 2012 Machine type(s): 4447 Model(s): Pro5500 Series: 200, 20E www.lexmark.
Contents 2 Contents Safety information.......................................................................................6 About your printer.......................................................................................7 Thank you for choosing this printer!.........................................................................................................7 Minimizing your printer's environmental impact......................................................................................
Contents 3 Loading paper and original documents.......................................................27 Loading the paper tray............................................................................................................................27 Loading various paper types...................................................................................................................29 Saving paper settings..........................................................................................
Contents 4 Scanning to a local computer..................................................................................................................60 Scanning to a network computer............................................................................................................61 Scanning to a network folder..................................................................................................................61 Scanning a two‑sided document using the ADF.........................
Contents 5 Using SmartSolutions...............................................................................131 What are SmartSolutions?....................................................................................................................131 Maintaining the printer............................................................................132 Maintaining ink cartridges.....................................................................................................................
Safety information 6 Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Use only the power supply and power cord provided with this product or the manufacturer's authorized replacements. CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ‑11) cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public switched telephone network.
About your printer 7 About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.
About your printer 8 Conserving ink • Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than normal and are recommended for printing documents that are mostly text. • Use font types and font settings that require less ink. Most programs or applications let you adjust the darkness of the colors. • Use high‑yield cartridges. Inks in high‑yield cartridges allow you to print more pages. • Preview print jobs before printing.
About your printer 9 What are you looking for? Find it here Additional setup and instructions for using the printer: User's Guide The User's Guide is available on the installation software CD.
About your printer 10 What are you looking for? Find it here Telephone support In the US, call us at: 1-800-395-4039 Monday–Friday (9:00 AM–9:00 PM ET), Saturday (12:00 noon–6:00 PM ET) Support telephone numbers and hours of operation for your region or country can be found on the Support Web site (http://support.lexmark.com) or on the printed warranty that came with your printer.
About your printer 2 11 Use the To ADF input tray Load original documents into the ADF. Notes: • Do not load postcards, photos, small items, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. • After scanning, copying, or faxing, you can lift the right end of the input tray to retrieve the original documents easily. 3 PictBridge and USB port Connect a PictBridge-enabled digital camera or a flash drive to the printer.
About your printer Use the 12 To 14 Power supply with port Connect the printer to the power cord. 15 Duplex unit 16 USB port • Print on both sides of a sheet of paper. • Access paper jams. Connect the printer to a computer using a USB cable. Warning—Potential Damage: Do not touch the USB port except when plugging in or removing a USB cable or installation cable. Note: Remove the sticker to access the port.
Ordering and replacing supplies 13 Ordering and replacing supplies Ordering ink cartridges Make sure to order the cartridges that are available in your region. • Region 1: For the United States, Canada, and Latin America, use 200, 200XL, or 200XLA cartridges. • Region 2: For the European Union (EU), the European Economic Area (EEA), and Switzerland, use 210, 210XL, or 200XLA cartridges.
Ordering and replacing supplies 14 Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the old ones, or the ink remaining in the printhead nozzles may dry out. 1 Turn on your printer. 2 Open the ink cartridge access door. Warning—Potential Damage: Do not extend the ink cartridge access door beyond 90 degrees when opening to prevent it from breaking.
Ordering and replacing supplies 15 • Do not remove the alignment page until printing is finished. Ordering paper and other supplies To order supplies or to locate a dealer near you, visit our Web site at www.lexmark.com. Item Part Number USB cable 1021294 For more information, go to www.lexmark.com. Paper Lexmark Photo Paper Paper size • • • • Letter A4 4 x 6 in. L Notes: • Availability may vary by country or region.
Using the printer control panel buttons and menus 16 Using the printer control panel buttons and menus Using the printer control panel Note: The icons appear when they are selectable on the current screen. If an icon does not appear, then the function is not available. Use 1 Power To • Turn the printer on and off. • Switch to Sleep mode. Note: When the printer is on, press to switch to Sleep mode. Press and hold for three seconds to turn off the printer. 2 Back • Return to the previous screen.
Using the printer control panel buttons and menus Touch To 1 Copy Access the copy menu and make copies. 2 Scan Access the scan menu and scan documents. 3 Fax Access the fax menu and send faxes. 4 Memory Device View, select, or print photos and documents. 17 Note: This icon appears when you return to the home screen while a memory card or flash drive is connected to the printer.
Using the printer control panel buttons and menus Touch To 7 Setup icon Access the setup menu and change printer settings. 8 Network indicator Check the network connection status of your printer and access the network settings. Navigating menus using the touch screen Use To 1 Left arrow Scroll left. 2 Right arrow Scroll right. 3 Accept Save your setting. 4 Up arrow Scroll up. 5 Scroll bar Scroll up and down the menu list. 6 Down arrow Scroll down.
Using the printer control panel buttons and menus 19 Tips: • Use your fingers to navigate the screen. The touch screen does not work if you use other tools or devices to navigate. • Drag the scroll bar or touch the arrows until the menu or setting that you want appears on the display. • Flick the screen by dragging your finger up or down the screen, and then lifting your finger off the screen. To navigate to the next or previous screen, flick sideways.
Using the printer control panel buttons and menus 20 Restoring factory default settings Resetting to factory default settings will delete all the printer settings you have previously selected. 1 From the home screen, touch > Restore Factory Defaults > Restore All Printer Settings > Yes. 2 When prompted to set the initial settings of your printer, make your selections using the touch screen. The printer restarts automatically after resetting to factory default settings.
Using the printer software 21 Using the printer software Minimum system requirements The printer software requires up to 500MB of free disk space. Supported operating systems • • • • • • • • • • • • • • • • • • • • * Microsoft Windows 7 (SP1) Microsoft Windows Server 2008 (R2) Microsoft Windows Server 2003 (SP2) Microsoft Windows Vista (SP2) Microsoft Windows XP (SP3) Macintosh Intel OS X version 10.7.0 or later Macintosh Intel OS X version 10.6.0 or later Macintosh Intel OS X version 10.5.
Using the printer software 22 Printer software Use the LexmarkTM Printer Home (referred to as Printer Home) To • • • • • • • • • • Launch applications or programs. Scan or e‑mail a photo or document. Edit scanned documents. Scan documents to PDF. Adjust settings for the printer. Order supplies. Maintain ink cartridges. Register the printer. Contact technical support. Access the User's Guide. Lexmark Phone Book (referred to as Phone Book) Manage your fax contacts.
Using the printer software 23 Using the Macintosh printer software Software installed during printer installation 1 From the Finder, navigate to: Applications > select your printer folder 2 Double‑click the application that you want to use. Use the To Print dialog Adjust the print settings and schedule print jobs. Note: With a document or photo open, choose File > Print to access the Print dialog. Printer Settings • Customize settings for fax jobs. • Create and edit the Contacts list.
Using the printer software 24 Finding and installing optional software For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Navigate to: Printer Home > select your printer > Support > Online support 4 From the Web site, select your printer and then download the driver. 5 Install additional or optional software.
Using the printer software 25 Reinstalling the printer software When you set up the printer using the installation software CD, all the necessary software was installed. If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when you send a print job, then try uninstalling and reinstalling the printer. Uninstalling the printer software For Windows users 1 Click or Start.
Using the printer software For Macintosh users 1 Close all open applications. 2 Insert the installation software CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double-click the software installer package, and then follow the instructions on the computer screen. Using the Internet 1 Go to the Lexmark Web site at www.lexmark.com.
Loading paper and original documents Loading paper and original documents Loading the paper tray Make sure: • • • • • The printer is turned on. You use paper designed for inkjet printers. The paper is not used or damaged. You follow the instructions that came with the specialty media. The paper does not buckle when you adjust the paper guides. 1 Lift the exit bin, and then pull out the tray completely. 2 Move the paper guides to the sides of the tray.
Loading paper and original documents 3 If you are loading legal‑size paper, then squeeze the tab and pull to extend the tray. 4 Load the paper with the printable side facedown. 5 Adjust the paper guides to rest against the left, right, and bottom edges of the paper. Note: Make sure the paper is below the maximum fill line located on the edge of the paper tray. Overloading the tray can cause paper jams.
Loading paper and original documents 29 6 Insert the tray. Note: If you extended the tray to accommodate legal-size paper, then the tray sticks out from the front of the printer when inserted. 7 Fully extend the exit bin, and then flip out the bin extender to catch the paper as it exits. Loading various paper types Note: Different paper types and sizes should not be loaded together in the paper tray. Load up to 300 sheets of plain paper Make sure • The paper is designed for use with inkjet printers.
Loading paper and original documents Load up to 100 sheets of coated paper 25 sheets of photo paper 25 sheets of glossy paper 30 Make sure • The paper is loaded with the glossy or printable side facedown. If you are not sure which side is printable, then see the instructions that came with the paper. • The paper guides rest against the left, right, and bottom edges of the paper.
Loading paper and original documents Load up to 25 sheets of labels 31 Make sure • You use full label sheets. Partial sheets (with areas exposed by missing labels) may cause labels to peel off during printing, resulting in a paper jam. • • • • 50 transparencies You load A4‑ or letter‑size label sheets. The labels are loaded with the printable side facedown. The top of the labels feeds into the printer first. The paper guides rest against the left, right, and bottom edges of the label sheets.
Loading paper and original documents 32 Saving paper settings You can adjust the settings for your print and copy jobs to match the paper size and type you have loaded in the printer. 1 From the home screen, touch > Paper Setup. Note: If you have installed two trays in your printer, then touch , select the tray, and then touch Paper Setup.
Loading paper and original documents Loading original documents into the ADF Note: Make sure the paper is below the maximum fill line located on the edge of the paper guide. Overloading the tray can cause paper jams. 1 Adjust the paper guides on the ADF input tray to the width of the original document. 2 Load the original document faceup and top edge first, until the tip of the document fits snugly into the ADF.
Loading paper and original documents 34 Using different paper sizes and types For best results, use a recommended paper for a print job.
Loading paper and original documents 35 Paper and specialty media One‑sided or two‑sided printing Recommended paper Set paper type to Matte brochure Two‑sided Inkjet matte brochure papers for light‑ or Inkjet Matte Brochure moderate‑coverage printing: • Printworks Matte Photo Paper #00471 • Paperworks Inkjet 2‑sided Matte Coated 8.5x11 32lb/120g 60pk P/C: PPPJJ32‑2 Inkjet matte brochure paper for heavier‑coverage printing: • Paperworks Inkjet 2‑sided Matte Coated 8.
Loading paper and original documents 36 Using the printer software For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click the Paper/Finishing tab, and then select the size or type of paper to use, and the paper source or tray. 4 Click OK. For Macintosh users 1 With a document open, choose File > Page Setup. 2 From the Page Setup dialog, set the printer, paper size, and orientation. 3 Click OK. 4 From the menu bar, choose File > Print.
Loading paper and original documents 37 For Macintosh users 1 From the Apple menu, navigate to: System Preferences > Print & Fax > select your printer 2 Navigate to: Open Print Queue > Printer Setup > Driver tab or Printer Setup > Installable Options 3 From the Two‑Sided Printing Dry Time pop‑up menu, choose a dry time setting. Note: Under conditions of high humidity, or if the normal drying time does not allow the ink to dry completely, choose Extended. 4 Click OK or Apply Changes.
Printing 38 Printing Tips for printing • • • • • • Make sure the exit bin is fully extended and the bin extender is flipped out. Use the appropriate paper for your print job. Select a higher print quality for better prints. Make sure there is enough ink in the ink cartridges. Remove each sheet as it is printed when printing photos or when working with specialty media. Select the borderless setting when printing photos.
Printing 39 Printing using advanced color options Color printing is enabled by default. To optimize print colors for a special print job, use Color Preference and Advanced Color Options. For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Navigate to: Quality tab > Color Extras area 4 Select either Color Preference or Advanced Color Options. • If you select Color Preference, then select either Natural or Vivid.
Printing 40 • To prevent smudging when printing photos, remove each photo as it exits the printer, and then let it dry before stacking. For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Navigate to: Layout tab > Copies area 4 Enter the number of copies that you want to print, and then select Collate. 5 Click OK to close any printer software dialogs. 6 Click OK or Print. For Macintosh users 1 With a document open, choose File > Page Setup.
Printing For Macintosh users 1 With a document open, choose File > Page Setup. 2 From the Page Setup dialog, set the printer, paper size, and orientation. 3 Click OK. 4 From the menu bar, choose File > Print. 5 From the Printer pop‑up menu, choose your printer. 6 From the print options pop-up menu, choose Paper Handling. 7 From the Page Order pop‑up menu, choose a page order: • To print the first page first, choose Normal. • To print the last page first, choose Automatic or Reverse. 8 Click Print.
Printing 42 Printing documents from a memory card or flash drive To enable the File Print function, the memory card or flash drive must contain document files that are supported by the printer. For more information, see “Supported memory cards and file types” on page 46. 1 Insert a memory card or flash drive. The Memory Device screen appears on the display. 2 Touch Print Documents. 3 Select the document that you want to print, and then press .
Printing 43 Notes: • Most envelopes use landscape orientation. • Make sure the same orientation is also selected in the application. Printing labels For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Navigate to: Paper/Finishing tab > Paper size list > select your paper size If no paper size matches the label sheet size, then click Manage Custom Sizes and set a custom size.
Printing Printing on custom‑size paper For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Navigate to: Paper/Finishing tab > Manage Custom Sizes > New 4 Type a name and adjust the settings as needed to create a custom size, and then click OK. 5 Click Close, and then click OK to close any printer software dialogs. 6 Click OK or Print. For Macintosh users 1 With a document open, choose File > Page Setup.
Printing 45 Inserting a memory card Inserting a flash drive Notes: Notes: • Insert the card with the brand name label facing up. • Make sure any arrows on the card point toward the printer. • If necessary, connect the memory card to the adapter that came with it. • The flash drive uses the same port that is used for a PictBridge camera cable. • An adapter may be necessary if your flash drive does not fit directly into the port. • Make sure that the memory card inserted is supported by the printer.
Printing 46 Supported memory cards and file types Memory card • • • • • • • • • • • • • • Secure Digital (SD) Secure Digital High Capacity (SDHC) Micro Secure Digital (with adapter) (Micro SD) Mini Secure Digital (with adapter) (Mini SD) MultiMedia Card (MMC) File type Documents: • .pdf (Adobe Portable Document Format) Images: • .jpg, .jpeg, .jpe (Joint Photographic Experts Group) • .tiff, .
Printing 47 Printing photos from a PictBridge-enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera without using a computer. 1 Insert one end of the USB cable into the camera. Note: Use only the USB cable that came with the camera. 2 Insert the other end of the cable into the PictBridge port on the front of the printer. Notes: • Make sure that the PictBridge-enabled digital camera is set to the correct USB mode.
Printing 48 Printing on both sides of the paper (duplexing) Printing on both sides of the paper (duplexing) automatically The automatic duplex unit supports A4‑, A5‑, letter‑, legal‑, statement‑, and executive‑size paper. Notes: • Other paper sizes may be supported. • Do not remove the page until printing stops. For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup.
Printing 49 • For Short‑Edge binding, pages are bound along the short edge of the page (top edge for portrait, left edge for landscape). Portrait Landscape 10 Click Print. Setting the duplex printing dry time Using the control panel From the home screen, navigate to: > Print Mode Setup > Page Dry Time > select a dry time setting > Accept Note: The dry time varies depending on the print quality selected for the print job. Touch Extended to extend the dry time for your prints.
Printing 50 3 From the Two‑Sided Printing Dry Time pop‑up menu, choose a dry time setting. Note: Under conditions of high humidity, or if the normal drying time does not allow the ink to dry completely, choose Extended. 4 Click OK or Apply Changes. Managing print jobs Finding the print queue for your printer A print queue represents the printer that is connected to your computer. The print queue name is usually the printer model or the printer nickname assigned when installing or adding the printer.
Printing 51 3 Select your printer from the list. Note: Printers connected to the network or locally through a USB cable may have the same default printer name. If necessary, use the Name field to rename the printer. 4 Click Add. Setting your printer as the default printer Your printer should be selected automatically from the Print dialog when you send a print job. If you have to manually select your printer, then it is not the default printer.
Printing 52 4 From the Print Quality pop‑up menu, choose a print quality. 5 Click OK. Pausing print jobs For Windows users 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printers folder opens. 4 Right‑click the printer, and then select Open or See what's printing. 5 Pause the print job: • If you want to pause a particular print job, then right‑click the document name, and then select Pause.
Printing 53 For Macintosh users 1 From the Apple menu, navigate to: System Preferences > Print & Fax > select your printer 2 Click Open Print Queue or Set Up Printers. The print queue dialog appears. 3 Resume the print job: • If you want to resume a particular print job, then choose the document name, and then click Resume. • If you want to resume all print jobs in the queue, then click Resume Printer or Start Jobs. Canceling print jobs To cancel a print job from the printer control panel, press .
Copying 54 Copying ADF Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for copying • Make sure the exit bin is fully extended and the bin extender is flipped out.
Copying 55 3 Enter the number of copies you want to print, and then touch Accept. 4 Touch Color or Black/White to set a color or black-and-white copy. 5 Press . Copying an ID card 1 From the home screen, touch SmartSolutions > ID Card Copy. 2 Load the front side of the ID card facedown on the upper left corner of the scanner glass. 3 Touch Continue. 4 When prompted to copy the back side of the ID card, touch Yes.
Copying 56 3 Select a two‑sided copying option, and then touch Accept. • 2‑Sided to 1‑Sided—Make single‑sided copies of the two‑sided document. • 2‑Sided to 2‑Sided—Make two‑sided copies (like the original document). If you want to specify the page orientation and layout of the original document and the copy, then touch Advanced. Notes: • For long‑edged binding, pages are bound along the long edge of the page (left edge for portrait orientation and top edge for landscape orientation).
Copying 57 3 Use the slider to change the darkness level, and then touch Accept. 4 Press . Collating copies using the printer control panel When printing multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Not collated 1 Load the original document. 2 From the home screen, touch Copy > More Options > Number of Copies. 3 Enter the number of copies you want to print, and then touch Accept.
Copying 58 Placing an overlay message on each page 1 Load the original document. 2 From the home screen, touch Copy > More Options > Overlay. 3 Select an overlay setting, and then touch Accept. Note: If you select Custom Text, then you will be prompted to specify a custom overlay. The text can be up to 32 characters long. 4 Press . Removing the background of a copy The Background Removal feature adjusts the amount of background visible on a copy.
Copying 59 5 Load the next page of the document: • If you are copying a one‑sided document, then load the next page. • If you are copying a two‑sided document, then flip the original document, and then reload it. 6 Remove the paper from the exit bin, and then reload the paper to print the other side of the document. 7 When prompted to use the current settings, touch Yes. 8 Press . Canceling copy jobs To cancel a copy job, press . Scanning stops and the printer returns to the previous menu.
Scanning 60 Scanning ADF Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass.
Scanning 61 3 Select the output file type you want to create and other scan options. If necessary, touch Accept each time you make a selection. 4 Press . The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved. Scanning to a network computer 1 Load the original document. 2 From the home screen, touch Scan > Computer. 3 Touch the name of the destination computer.
Scanning 62 Adding a network folder shortcut 1 On your computer, create a shared folder with read/write access. 2 On a Web browser, type your printer IP address, and then press Enter. 3 Navigate to either of the following: • Settings > Scan‑to‑Network Folder Setup • Settings > Manage Shortcuts > Add New Shortcut > Scan to Network 4 Enter the necessary information, and then click Add.
Scanning 63 6 From the Sides menu in Scan Options, select 1‑Sided or 2‑Sided, and then touch Accept. 7 Press . Follow the instructions on the display. The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved. Scanning photos For Windows users 1 Load the photo or photos facedown on the scanner glass. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list.
Scanning 64 d Set Original Type to the item that best describes your original photo. • For example, if you are scanning a glossy photo printed on your inkjet printer, then select Inkjet Glossy Photo. • If you are scanning a glossy photo purchased from a photo print service, then select Retail Glossy Photo. 5 Start the scan job. Scanning directly from the printer control panel 1 Load the photo or photos facedown on the scanner glass.
Scanning 65 5 When the scan is finished, save the document. The file will be converted into a format that can be edited. 6 Open the document in the appropriate application to edit it. For Macintosh users 1 Load the original document faceup into the ADF or facedown on the scanner glass. 2 From the Applications folder in the Finder, launch the application you want to use. Notes: • Use any application that supports your printer and lets you work with the OCR software, ABBYY FineReader.
Scanning 66 5 Select Email photo, Email document, or Email PDF. Note: You can select Email document only if an OCR application is stored on your computer. Scanning starts and the scan progress dialog appears. When the scan is finished, a new e‑mail message is created with the scanned document automatically attached. 6 Compose your e‑mail message. Note: If your e-mail program does not open automatically, then you can scan the document to the computer and then send it through e-mail as an attachment.
Scanning 67 3 From the list of devices, select your printer. Note: For information on finding the list of devices, check the documentation that came with the application or search for Scanning an image in the Search field of the Help menu. 4 Adjust the scan settings as needed. If applicable, click on the preview dialog for more information. 5 Set the application that supports the PDF format as the scan destination, and then start the scan job. 6 Save the document as a PDF.
Scanning To learn how PINs get assigned to network computers, see the Help for the printer software associated with your operating system. Canceling scan jobs Press on the printer control panel, or click Cancel on the computer screen.
E-mailing 69 E-mailing Your can use your printer to send e-mail to one or more recipients without using a computer. To do this, you can either scan a document or photo and then send it as an e-mail, or you can attach a saved document or photo from a memory device to an e-mail. Before you can send e-mail using the printer control panel, you must first configure the e-mail settings of your printer.
E-mailing 70 • Password—Enter your e‑mail account password. • Domain—Enter your e‑mail account domain. Note: This setting appears only when Authentication is set to NTLM. For more information, contact your email provider or your system support person. 3 To check if the SMTP server settings are correct, touch Test SMTP Settings. If you want to change the e‑mail settings 1 From the home screen, touch > E‑mail Setup. 2 Touch each item, and then enter the necessary information.
E-mailing 71 Creating an e‑mail contact list using the computer For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Navigate to: Printer Home > select your printer > Fax > Edit contact list > Select from phone book 4 From the Phone Book field, select a phone book. You can select any mail client phone book where you store e‑mail addresses.
E-mailing ADF Use the ADF for multiple‑page documents. Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. 72 Scanner glass Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
E-mailing 73 7 If you want to change the default e‑mail subject, then navigate to: Subject > enter your subject > Accept 8 If you want to change the default e‑mail message, then navigate to: Message > enter you message > Accept 9 Press . Canceling an e‑mail To cancel an e‑mail, press .
Faxing 74 Faxing CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm. Setting up the printer to fax Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: Connect the cable from the wall jack to the port of the printer.
Faxing 75 Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack To connect: 1 Connect the cable from the wall jack to the 2 Remove the protective plug from the port of the printer. port of the printer, and then connect the answering machine to the port. Connected to different wall jacks To connect: Connect the cable from the wall jack to the port of the printer.
Faxing 76 Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On). • Set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received.
Faxing 77 Tips for this setup: • This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically. • If you have only one telephone number on your line, then you need to set the printer to receive faxes manually (Auto Answer Off).
Faxing 78 To install a filter for the printer: 1 Connect the line port of the DSL filter to the wall jack. 2 Connect a telephone cable from the port on the back of the printer to the phone port on the DSL filter. 3 To continue using a computer for Internet access, connect the computer to the DSL HPN port on the DSL filter. 4 To connect a telephone to the printer, remove the protective plug from the the telephone to the port.
Faxing 79 Tips for this setup: • To make sure that the phone port on the VoIP adapter is active, plug an analog telephone into the phone port, and then listen for a dial tone. If you hear a dial tone, then the port is active. • If you need two phone ports for your devices but do not want to pay extra, then do not plug the printer into the second phone port. You can use a phone splitter.
Faxing 80 Tips for this setup: • To make sure that the phone port on the cable modem is active, plug an analog telephone into the phone port, and then listen for a dial tone. If you hear a dial tone, then the port is active. • If you need two phone ports for your devices but do not want to pay extra, then do not plug the printer into the second phone port. You can use a phone splitter.
Faxing 81 Scenario 5: Country‑ or region‑specific setup Different countries or regions have different types of telephone wall jacks. The standard wall jack adopted by most countries or regions is the Registered Jack-11 (RJ-11). You need to have an RJ‑11 plug, or a telephone cable that has an RJ‑11 connector, so you can connect a device to an RJ‑11 wall jack. The fax ports on the back of the printer and the telephone cable that comes with the printer have RJ‑11 connectors.
Faxing 82 3 If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ 11 connector, then connect it directly to the wall jack. Notes: • Do not remove the wrap plug from the port of the printer. • The printer may not come with an RJ-11 adapter in your country or region. If the additional device (telephone or answering machine) has an RJ-11 connector, then you can remove the wrap plug and connect the device to the port of the printer.
Faxing To connect: Connect the cable from the wall jack to the 83 port of the printer. Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones.
Faxing 84 Connect the printer to any of the N ports. To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.
Faxing 85 Setting the fax footer 1 From the home screen, navigate to: > Fax Setup > Ringing and Answering > Fax Footer 2 Touch ON > Accept. Configuring the fax settings You can configure the fax settings through the printer control panel or the computer through the Printer Setup Utility. If you configure the fax settings through the printer control panel, then the Printer Setup Utility imports those settings. The changes appear the next time you launch the Printer Setup Utility.
Faxing 86 From here Dialing and Sending You can • Set your fax name and fax number. • Adjust the dialing volume. • Set the dial method, redial time, number of redial attempts, dialing prefix, and fax sending speed. • Convert sent faxes into modes that receiving fax machines recognize. Otherwise, such faxes are aborted. • Enable error correction during transmission. Fax Blocking Block unwanted incoming faxes.
Faxing 87 Creating a contact list You can create a contact list using the Address Book in the printer control panel or the computer through the Phone Book. If you create a contact list in the printer control panel, then the Phone Book automatically saves those contacts as Phone Book entries. Likewise, when you add contacts to the Phone Book, the printer automatically saves them to the printer Address Book. You can save up to 89 contacts and 10 fax groups in the contact list.
Faxing 88 6 Select the contact that you want to add, and then click Add to or change list to import the contact. Note: To add contacts, you need to import contacts from the phone books on your computer that are supported by the fax software. In addition to the software Address Book, you may also have phone books of the mail clients installed on your computer, such as Microsoft Outlook. 7 Click OK.
Faxing 89 Tips for sending faxes • Make sure the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working if you hear a dial tone. • • • • • • Make sure the paper exit tray is fully extended and the tray extension is flipped out. Depending on your printer model, use the ADF when scanning two‑sided (duplex) pages. To easily retrieve a document after copying or scanning, lift the ADF input tray.
Faxing 90 4 Enter the recipient fax number or numbers in the “Fax number(s)” field. You can enter fax numbers manually or by using the Phone Book feature. 5 If necessary, enter a prefix in the Dialing Prefix dialog. 6 Select the appropriate paper size and page orientation. 7 Select Include Cover Page with Fax, and enter the appropriate information if you want to include a cover page with the fax. 8 Click OK. For Macintosh users 1 With a document open, choose File > Print.
Faxing 91 Tips: • If the printer is sharing the line with other analog devices (telephone, answering machine), then set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.
Faxing 92 For Macintosh users a From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. b Double-click Printer Settings, and then configure the fax settings. What is a splitter and what type of splitter should I use? If there are limited wall jacks in your home or limited ports on your adapter, then you can use a phone splitter. A splitter splits the telephone signal and allows you to connect multiple devices to the wall jack.
Faxing 93 How many rings should I set? If the printer is sharing a line with an answering machine, then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.
Faxing 94 How do I adjust the speaker volume on the printer? Listen to the dial tone to check if the telephone line is working and to check if the cables and devices are connected properly to your telephone network. If you set the printer to receive faxes manually, then make sure that you set the ringer volume loud enough for you to hear it.
Faxing 95 Quality Black resolution Color resolution Superfine 300 x 300 200 x 200 Ultrafine 300 x 300 (half‑toned) 200 x 200 1 From the home screen, navigate to: Fax > More Options > Quality 2 Select a resolution, and then touch Accept. How do I send a fax at a scheduled time? 1 From the home screen, touch Fax. 2 Enter a fax number, or touch Address Book to import a contact. 3 Navigate to: More Options > Schedule a Fax 4 Enter the time you want to send the fax, and then touch Accept.
Faxing 96 How do I view the fax history of the printer? You can view the fax history of the printer on the display. You can also print reports of sent or received faxes, or both. From the printer control panel, navigate to: > Fax Setup > Fax Reports > History on Screen How do I print a fax on both sides of the paper? 1 From the home screen, touch > Fax Setup > Fax Printing > 2‑Sided Faxes. 2 Select a duplex setting: • Always—Incoming faxes are always printed on both sides of the paper.
Faxing 97 Blocking faxes from unidentified senders From the home screen, navigate to: > Fax Setup > Fax Blocking > Block No ID > On > Accept Can I retrieve failed faxes? The printer saves an incoming fax in the printer memory before it prints the fax. If the printer runs out of ink or runs out of paper, then the printer will automatically print the fax after the error is resolved.
Networking 98 Networking Installing the printer on a wireless network Wireless network compatibility Your printer may contain an IEEE 802.11b, IEEE 802.11g, or IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Note: If your printer has an IEEE 802.
Networking 99 A valid WEP key has: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or • Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, punctuation, and symbols found on a keyboard. No Security It is not recommended to use no security at all on a home wireless network.
Networking 100 If your wireless network is not using security, then you will not have a security key. Note: If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility of the computer network adapter and look for the network name. If you cannot find the SSID or the security information for your network, then see the documentation that came with the access point, or contact your system support person.
Networking 101 Encryption Check the encryption method used on your network. Note: Some authentication types may be available only in select printer models or operating systems. Authentication type Encryption method Open Mode • None • WEP Shared Mode WEP WPA Personal TKIP WPA2‑Personal • TKIP • AES WPA2‑Enterprise • TKIP • AES 802.
Networking 102 For Macintosh users 1 Close all open applications. 2 Insert the Software and Documentation CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double-click the software installer package, and then follow the instructions on the computer screen. Note: Select Wireless connection when prompted to select a connection type.
Networking 103 Determining the printer status using the network indicators Notes: – Some features may be available only in select models. – To find out if your printer has Ethernet or wireless capability, or both, refer to the documentation that came with your printer or contact your system support person. • For touch‑screen printers, the network (Ethernet and Wi‑Fi) indicators can be viewed only from the home screen.
Networking Indicator 104 Printer status • The printer is out of the range of the access point (wireless router). • The printer is trying to communicate with the access point, but the access or Wi‑Fi indicator light is blinking green point is turned off or is not working properly. • The access point has been turned off and turned back on, and the printer is trying to establish connection with the network. • The wireless settings of the printer may no longer be valid.
Networking 105 b Enter the details about your wireless network. Note: Your WEP, WPA, or WPA2 key may be obtained from the bottom of the box, the documentation that came with the box, or from the box Web page. If you have already changed the key for your wireless network, then use the key you created. 4 Follow the instructions on the computer screen to complete the installation. Assigning a static IP address The printer is automatically assigned an IP address through DHCP on most networks.
Networking 106 Advanced wireless setup Adding a printer to an existing ad hoc wireless network Before you begin, make sure: • Your wireless network adapter is properly attached to your computer and is working. • The ad hoc wireless network that the printer will connect to is available. For more information on creating an ad hoc wireless network, see the documentation that came with your operating system. Notes: • The recommended way to set up your wireless network is to use an access point.
Networking 107 Configuring Wi‑Fi Protected Setup manually Note: Make sure your access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified. For more information, see the User’s Guide. If your printer or device has not yet been configured for wireless connection and you want to configure it using WPS, then push the WPS button on the wireless router. Wait for the printer control panel to display a message to begin WPS configuration. There might be a short delay before the message appears.
Networking 108 EAP‑TLS • RADIUS user name • CA certificate • Signed certificate EAP‑TTLS • Appropriate inner authentication • RADIUS user name • RADIUS password • CA certificate Configuring 802.1X Authentication The information to complete is dependent on the 802.1X security mechanism you select. Some require user names, passwords, and/or certificates.
Networking 109 • The hostname of the printer • Any security information required for authentication to the network Note: Make sure you have an Ethernet cable to connect the printer to the network, and an available port, either on a networking device or a wall jack, that physically connects the printer to the network. Installing the printer on an Ethernet network Before you install the printer on an Ethernet network, make sure that: • You have completed the initial setup of the printer.
Networking 110 Using the printer wirelessly Select the connection type that describes how you currently access your printer: If the printer is currently set up locally (using USB connection) 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select your printer, and then navigate to: Printer Home > Settings > Wireless setup utility 4 Follow the instructions on the computer screen.
Networking 111 Using the printer over an Ethernet network Select the connection type that describes how you currently access your printer: If the printer is currently set up for wireless 1 Plug an Ethernet cable into the printer and into an available port on a switch or wall jack. 2 Wait one minute for the Ethernet network adapter to become active and acquire an IP address from the network. 3 Select the Network printer. See “Selecting a printer” on page 111.
Networking 112 If the printer is currently set up locally (using USB connection) 1 Close all open applications. 2 Insert the Software and Documentation CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double‑click Lexmark Extras > Lexmark Setup Assistant. 4 Follow the instructions on the computer screen. Note: There is no need to remove the USB cable connecting the printer to the computer during wireless configuration.
Networking 113 Using the printer over an Ethernet network Select the connection type that describes how you currently access your printer: If the printer is currently set up for wireless 1 Plug an Ethernet cable into the printer and to an available port on a switch or wall jack. 2 Wait a minute for the Ethernet network interface to become active and acquire an IP address from the network. 3 Add the printer (see “Add the printer” on page 113). 4 A second print queue will be created.
Networking 114 2 Identify the printer: a On the computer that is attached to the printer, open the printers folder: 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. b c d e Right‑click the name of your printer. Click Sharing or Printer Properties. From the Sharing tab, select Share this printer or Shared as. Assign a distinctive name, and then click OK.
Networking 115 Networking FAQ What is Wi‑Fi Protected Setup? Wi‑Fi Protected Setup (WPS) is a simple and secure configuration that allows you to establish a wireless home network and enable network security without requiring prior knowledge of Wi‑Fi technology. It is no longer necessary to configure the network name (SSID) and WEP key or WPA passphrase for network devices. Note: WPS supports only networks that communicate through access points (wireless routers).
Networking 116 What is an SSID? A Service Set Identifier (SSID) is the name that identifies a wireless network. All devices on the network must know the SSID of the wireless network, or they will not be able to communicate with each other. Usually, the wireless network broadcasts the SSID to allow wireless devices in the area to connect to it. Sometimes, the SSID is not broadcast for security reasons.
Networking 117 – ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WPA/WPA2 preshared key/passphrase are case‑sensitive. • View the security settings on the access point. 1 Open a Web browser. Type the IP address of the access point in the address field, and then press Enter. Notes: – To obtain the IP address of the access point, see the documentation that came with it, or contact your system support person.
Networking 118 Scenario 2: Wireless network with Internet access • All computers and printers connect to the network using a wireless access point or wireless router. • The wireless access point connects the network to the Internet through a DSL or cable modem. Scenario 3: Wireless network with no Internet access • Computers and printers connect to the network using a wireless access point. • The network has no connection to the Internet.
Networking 119 What is a USB cable? A Universal Serial Bus (USB) cable is primarily used to connect a USB device to a host. Common hosts include computers and video game consoles. Through the USB port and cable, it is possible to connect computer peripherals such as mouse devices, keyboards, digital cameras, printers, personal media players, flash drives, and external hard drives. For many of those devices, USB has become the standard connection method.
Networking 120 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. 4 Follow the instructions on the computer screen. How are infrastructure and ad hoc networks different? Wireless networks can operate in one of two modes: infrastructure or ad hoc. In infrastructure mode, all devices on a wireless network communicate with each other through an access point (wireless router).
Networking 121 Infrastructure Ad hoc Usually faster Usually slower Unique IP address for each device Yes Yes Mode set to Infrastructure mode Ad hoc mode Same SSID Yes, including the access point Yes Same channel Yes, including the access point Yes Speed Requirements for all devices We recommend setting up a network in infrastructure mode using the installation software CD.
Networking 122 How can I improve wireless signal strength? A common reason wireless printers fail to communicate over a network is poor wireless signal quality. If the signal is too weak, too distorted, or blocked by an object, then it cannot carry information between the access point (wireless router) and the printer. If you think signal strength is a problem between your access point and the printer, then try one or more of the following: Notes: • The solutions below are for infrastructure networks.
Networking 123 ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION Even when the wireless signal is able to pass through an object, it is slightly weakened. If it passes through too many objects, then it can be significantly weakened. All objects absorb part of the wireless signal when it passes through them, and certain types of objects absorb enough to cause communications problems. Place your access point as high in the room as possible to avoid signal absorption.
Networking 124 For Macintosh users with an AirPort base station In Mac OS X version 10.5 or later 1 From the Apple menu, navigate to: System Preferences > Network > AirPort or System Preferences > Network > Wi‑Fi The SSID of the network that the computer is connected to is displayed in the Network Name menu. 2 Write down the SSID. In Mac OS X version 10.
Networking 125 • Wireless network and locally attached simultaneously • Ethernet network and locally attached simultaneously What is a MAC address? A Media Access Control (MAC) address is a 48‑bit identifier associated with the hardware of network equipment. The MAC address may also be called the physical address because it is connected to the hardware of a device instead of its software. The MAC address is displayed as a hexadecimal number in this format: 01-23-45-67-89-AB.
Networking 126 access point and you want to add a printer to your network, then the MAC address of the printer must be included in the MAC filter list. • If you are using an AirPort base station, then the MAC address may be referred to as AirPort ID, and MAC address filtering may be accessed through MAC Address Access Control.
Networking 127 Locating the printer IP address • From the printer, print a network setup page. In the TCP/IP section, look for Address. • View the printer settings. 1 From the printer control panel, navigate to: > Network Setup > TCP/IP > IPv4 2 Look for IP Address. How are IP addresses assigned? An IP address may be assigned automatically by the network using DHCP. Once the printer is set up on a computer, the computer sends all print jobs across the network to the printer using this address.
Using the Embedded Web Server 128 Using the Embedded Web Server The Embedded Web Server lets you view and remotely customize printer settings even when you are not physically near the printer. You can also view reports on printer activities, monitor and order printer supplies online, contact customer support, and download updates for your printer. The Embedded Web Server requires that the printer is connected to your network through Ethernet connection.
Using the Embedded Web Server 129 Customizing printer settings 1 From the navigation pane, select Settings. 2 Do one of the following: Click To General Settings View and customize general printer settings. Copy Settings View and customize settings for making copies. Note: This feature may not appear in the Embedded Web Server, depending on your printer model. Fax Settings View and customize settings for sending and receiving faxes.
Using the Embedded Web Server Click To Device Management Allow the Embedded Web Server to collect data from the printer. 3 Click Submit to save, or click Reset Form to discard the new settings.
Using SmartSolutions 131 Using SmartSolutions What are SmartSolutions? SmartSolutions are solutions that you can create, customize, and download from the SmartSolutions Web site (http://smartsolutions.lexmark.com) to your printer. You can create one-touch custom solutions to streamline repetitive copying, scanning, and printing tasks. You can also view RSS feeds, calendars, and online photo albums from the printer control panel.
Maintaining the printer 132 Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs automatic maintenance cycles if it is plugged into a properly grounded, working electrical outlet. It will briefly come out of Sleep mode or will temporarily turn on if it is turned off. Checking ink levels Using the printer control panel From the home screen, touch . The graphic of the ink levels appears on the display.
Maintaining the printer 133 Cleaning the printhead nozzles Poor print quality is sometimes due to clogged printhead nozzles. Clean the printhead nozzles to improve the quality of your prints. Notes: • Cleaning the printhead nozzles uses ink, so clean them only when necessary. • Deep cleaning uses more ink, so try the Clean Printhead option first to save ink. • If the ink levels are too low, then you must replace the ink cartridges before you can clean the printhead nozzles.
Maintaining the printer 134 Cleaning the scanner glass Clean the scanner glass and other related parts when vertical streaks appear on your printed pages or when you see marks or smudges on such parts. 1 Dampen a clean, lint‑free cloth with water. 2 Gently wipe clean the scanner glass and other related parts. 1 Backing material 2 Scanner glass 3 ADF scanner glass 4 ADF press plate Note: Make sure all ink or corrective fluid on the document is dry before placing the document on the scanner glass.
Maintaining the printer 135 Moving the printer to another location When moving the printer and optional trays to another location, follow these precautions: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. Any cart used to move the options must have a surface able to support the dimensions of the options. • • • • Make sure the bin extender and the exit bin are in their original positions. Keep the printer in an upright position.
Troubleshooting 136 Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • • • • • • • Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet. Make sure the printer is turned on. Make sure the printer is securely connected to the computer, print server, or network access point. Check the printer for error messages, and resolve any errors. Check for paper jam messages, and clear any jams.
Troubleshooting 137 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following: CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, navigate to: > Device Setup > Language 2 Select a language, and then touch Accept. 3 Touch Yes to confirm this setting.
Troubleshooting 138 Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on, and then open the ink cartridge access door. 2 Make sure the cartridges are inserted correctly. The cartridges should click firmly into their matching color slots. 3 Close the ink cartridge access door.
Troubleshooting 139 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with . Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges.
Troubleshooting 140 3 After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet. 4 Turn on the printer. Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating.
Troubleshooting 141 Understanding printer messages Alignment Problem Try one or more of the following: • Load only plain, unmarked paper when aligning the cartridges. The printer will read any markings on used paper, which could cause the alignment error message to appear. • Touch Try Again. • Touch Cancel to clear the message. Cannot Collate Job Try one or more of the following: • Touch Continue to print the pages that were saved in the printer memory, and then collate the remainder of the print job.
Troubleshooting 142 Change [Paper Source] to [Size] [Type] Paper Try one or more of the following: • Select the paper tray with the correct paper size or type. • Touch Paper Loaded, Continue to continue printing after loading the correct paper size and paper type in the default paper tray. • Press to cancel the current job. Close Printer The printer is open. Close the printer to clear the message. Communication Error The printer cannot communicate with the requested destination.
Troubleshooting 143 Duplex Unit Missing Try one or more of the following: • Make sure the duplex unit is properly installed at the back of the printer to clear the message. • Cancel the current job. E‑mail Server Not Specified Try one or more of the following: • Touch Continue to return to the previous menu. • Make sure that the e‑mail server has been specified. From the home screen, touch or Accept to save each item. > E‑mail Setup > SMTP Setup.
Troubleshooting Fax Memory Full Reduce the fax resolution or the number of pages in the fax. Touch Continue to clear the message. Fax Mode Unsupported Try one or more of the following: • Enable Auto Convert Color Faxes to Mono Faxes. • Reduce the fax resolution. • Reformat the document on an A4‑ or letter‑size paper. Fax Modem Error Turn the printer off and then back on, and then resend the fax. Fax Name Not Set Up Set up the fax to enter the fax name and number. Touch Continue to clear the message.
Troubleshooting 145 Ink Cartridge End of Life Try one or more of the following: • Replace the specified ink cartridge. • Make sure the ink cartridge installed is supported by the printer. • Touch Continue, and then press to continue printing. Warning—Potential Damage: Continued use of the specified cartridge may damage the printhead. • Touch Cancel Printing to cancel the print job. • See the User's Guide or visit the Lexmark Support Web Site at http://support.lexmark.
Troubleshooting 146 Ink Low You may need to replace the specified ink cartridge soon. Try one or more of the following: • If a Cartridge Finder widget has been downloaded to your printer, then touch Find Ink. The Cartridge Finder solution available in the SmartSolutions menu appears. • Touch OK to clear the message and continue printing. Note: Depending on your printer settings, you may not be allowed to continue printing until you replace the specified cartridge.
Troubleshooting 147 Memory Device Access Error Try one or more of the following: • Remove the memory device, and then reinsert it into the card slot or USB port. • Touch OK to clear the message. Network [x] Software Error [x] is the number of the network connection. Try one or more of the following: • Touch Continue to clear the message. • Turn the printer off and then back on to reset the printer. No Answer Try one or more of the following: • Verify the fax number, and then resend the fax.
Troubleshooting 148 Phone Line Busy If the printer is sharing the line with other devices, then make sure these devices are not in use. Phone Line Error The printer cannot detect a dial tone. Check for a dial tone on your telephone line. Phone Line Not Connected Make sure the printer is connected to a standard analog telephone line, and then touch OK.
Troubleshooting 149 Remote Fax Error The receiving fax machine cannot receive the fax. There may be errors on the receiving end. Replace Ink Cartridge Try one or more of the following: • Replace the unrecognized ink cartridge with one that is supported by your printer. • If a Cartridge Finder widget has been downloaded to you printer, then touch Find Ink. The Cartridge Finder solution available in the SmartSolutions menu appears. • Touch OK to clear the message.
Troubleshooting 150 Security Certificate Error Try one or more of the following: • Touch Set Date to check the printer date, and then try to reconnect to the server. • Touch OK to clear the message. SmartSolutions Update Failed Try one or more of the following: • Make sure your printer and computer are each connected to the Internet through an Ethernet or wireless connection. • Make sure your printer is securely connected to the host computer, print server, or other network access point.
Troubleshooting 151 USB Hub Not Supported Remove the unrecognized USB hub. Clearing paper jams • • • • “Paper jam in the printer” on page 151 “Paper jam in the duplex unit” on page 151 “Paper jam in the ADF (select models only)” on page 152 “Paper or specialty media misfeeds” on page 153 Paper jam in the printer Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. 1 Check the paper tray, exit bin, or jam clearance area for any jammed paper.
Troubleshooting 1 Pull up the duplex latch and remove the duplex unit. 2 Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. 3 Reinsert the duplex unit to clear the message. Paper jam in the ADF (select models only) Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. 1 Open the ADF cover, and then gently pull out the jammed paper.
Troubleshooting 153 Notes: • Make sure the ADF cover is fully opened to ensure that the jammed paper is properly removed. • Be careful not to tear the paper while removing it. 2 Close the ADF cover. Note: Make sure there is no paper on the ADF input tray before closing the ADF cover. 3 Touch OK. 4 Resume the copy, scan, or fax job. Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together.
Troubleshooting Print troubleshooting • • • • “Poor quality at the edges of the page” on page 154 “Streaks or lines on printed image” on page 155 “Print speed is slow” on page 155 “Computer slows down when printing” on page 156 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK MINIMUM PRINT SETTINGS Unless you are using the borderless feature, use these minimum print margin settings: • Left and right
Troubleshooting 155 9 From the Print Quality pop‑up menu, choose Best or Photo. 10 Click Print. Streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE INK LEVELS Replace low or empty ink cartridges.
Troubleshooting 156 MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number and size of graphics and images in the document. ADD MEMORY TO THE COMPUTER Consider upgrading the RAM.
Troubleshooting 157 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit.
Troubleshooting 158 Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with .
Troubleshooting 159 CHECK YOUR NETWORK CONNECTION Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the Internet for the printer to communicate with the SMTP server. CHECK YOUR PROXY CONFIGURATION Your proxy server configuration should allow SMTP server connections. For help with your proxy server or SMTP settings, contact your system support person.
Troubleshooting 160 Power supply Answering machine Cable modem Splitter Telephone VoIP adapter DSL filter RJ‑11 adapter • If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for the printer. • If the printer is connected to a VoIP adapter or cable modem, then make sure that the printer is plugged into the first phone port. • If you are using a splitter, then make sure that you are using a phone splitter. Do not use a line splitter.
Troubleshooting 161 MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or telephone number. If the printer is in an office setting or in a private branch exchange, then this can be a specific number that you need to press so you can make a call outside the office. 1 From the home screen, navigate to: > Fax Setup > Dialing and Sending > Dial Prefix 2 Check the prefix.
Troubleshooting 162 MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE If you set the printer to receive faxes manually (Auto Answer Off), then you need to enter the correct code when a fax comes in so that the printer can receive it. 1 From the home screen, navigate to: > Fax Setup > Ringing and Answering > Manual Answer Code 2 Copy the manual answer code that appears on the touch screen. Note: The default code is *9*, but for increased security, you can change it to a number that only you know.
Troubleshooting 163 Network troubleshooting • • • • “Network troubleshooting checklist” on page 163 “The Continue button is unavailable” on page 164 “Computer firewall is blocking communication with the printer” on page 165 “Communication with printer lost when connected to Virtual Private Network (VPN)” on page 166 Network troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following: General Networking Make sure: • The printer, the computer, and the access poi
Troubleshooting 164 • The printer is located away from obstacles or electronic devices that could interfere with the wireless signal. Make sure the printer and wireless access point are not separated by poles, walls, or support columns containing metal or concrete. Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. • The computer is not connected to a VPN.
Troubleshooting 165 RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer. Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer. 2 Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply. 3 After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet. 4 Turn on the printer. RUN THE INSTALLER AGAIN 1 Close the installer.
Troubleshooting 166 Communication with printer lost when connected to Virtual Private Network (VPN) You will lose your connection to a wireless printer on your local network when connected to most Virtual Private Networks (VPNs). Most Virtual Private Networks allow computers to communicate with only the VPN and no other network at the same time. Disconnect from the VPN before installing the driver on the computer or before running the wireless setup on the computer.
Troubleshooting 167 MAKE SURE DEMO MODE IS TURNED OFF Select printer features are not available when Demo Mode is turned on. From the home screen, navigate to: > Demo Mode > Off > save the setting CHECK YOUR WEP KEY OR WPA PASSPHRASE If your access point is using WEP security, then the WEP key should be: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or • Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard.
Troubleshooting 168 CHECK YOUR ADVANCED SECURITY SETTINGS • If you are using MAC (Media Access Control) address filtering to limit access to your wireless network, then you must add the printer MAC address to the list of addresses allowed to connect to the access point. • If you set the access point to issue a limited number of IP addresses, then you must change this so that the printer can be added.
Troubleshooting 169 For Macintosh users with an AirPort base station In Mac OS X version 10.5 or later 1 From the Apple menu, navigate to: System Preferences > Network > AirPort or System Preferences > Network > Wi‑Fi The SSID of the network that the computer is connected to is displayed in the Network Name menu. 2 Write down the SSID. In Mac OS X version 10.
Troubleshooting 170 Wireless print server not installed You may see a message during installation indicating that the printer does not have a wireless print server installed. If you are sure the printer is capable of wireless printing, try the following: CHECK POWER Make sure the light is on.
Troubleshooting 171 Locating the printer IP address • From the printer, print a network setup page. In the TCP/IP section, look for Address. • View the printer settings. 1 From the printer control panel, navigate to: > Network Setup > TCP/IP > IPv4 Setup 2 Look for IP Address. If the printer, the laptop, or both do not have an IP address, or if either has an address of 169.254.x.
Troubleshooting 1 Click 172 , or click Start and then click Run. 2 In the Start Search or Run dialog, type control printers. 3 Press Enter, or click OK. 4 Right‑click the printer, and then select Properties or Printer properties from the menu. 5 Click the Ports tab. 6 Click the box next to Enable bidirectional support if it is not already checked. 7 Click Apply > OK, and then try to print again.
Troubleshooting 173 ELIMINATE SOURCES OF INTERFERENCE Common household items can potentially disrupt wireless network communications. Cordless phones (but not cellular phones), microwave ovens, baby monitors, almost any kitchen appliance, wireless surveillance equipment, nearby wireless networks, and any appliance containing a motor can disrupt wireless network communications. Try turning on any potential sources of interference and see if it causes the problem.
Troubleshooting 174 CHECK FOR KNOWN ISSUES WITH THE ACCESS POINT Some wireless routers have documented defects that were identified and resolved by the manufacturers. Visit the company Web site of the router manufacturer. Check for firmware updates and other advice from the manufacturer. See the documentation that came with your wireless router if you are not sure how to reach the manufacturer Web site.
Troubleshooting 175 • Verify that the network mask is the same as the network mask used for other computers and printers on your network. Cannot print to the network printer CHECK THE ETHERNET CABLE • Check the Ethernet cable and the Ethernet connectors at both ends for any obvious damage. • Firmly plug one end of the Ethernet cable into the printer. Firmly plug the other end of the Ethernet cable into the network hub or wall connection. • Try using a different cable.
Troubleshooting 176 You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.
Notices 177 Notices Product information Product name: Lexmark Pro5500 Series Machine type: 4447 Model(s): Pro5500 Series: 200, 20E Edition notice April 2012 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 178 GOVERNMENT END USERS The Software Program and any related documentation are "Commercial Items," as that term is defined in 48 C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R. 227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software Documentation are licensed to the U.S.
Notices 179 The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment.
Notices 180 The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Battery notice This product contains Perchlorate material. Special handling may apply. For more information, go to http://www.dtsc.ca.gov/hazardouswaste/perchlorate/.
Notices 181 Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic inputs. 37.68 W Copy The product is generating hard‑copy output from hard‑copy original documents. 35.31 W Scan The product is scanning hard‑copy documents. 18.66 W Ready The product is waiting for a print job. 12.37 W Sleep Mode The product is in a high‑level energy‑saving mode. 5.74 W Off 0.
Notices 182 European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC and 2009/125/EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits and the ecodesign of energyrelated products. The manufacturer of this product is: Lexmark International, Inc.
Notices 183 This equipment contains no user serviceable parts. For repair and warranty information, contact Lexmark International, Inc. See the previous paragraph for contact information. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information.
Notices 184 la prise de courant à laquelle l’équipement est connecté. Utilisez un parasurtenseur répondant à des caractéristiques nominales satisfaisantes et certifié par le laboratoire d’assureurs UL (Underwriter’s Laboratories), un autre laboratoire agréé de type NRTL (Nationally Recognized Testing Laboratory) ou un organisme de certification agréé dans votre région ou pays. Ceci prévient tout endommagement de l’équipement causé par les orages et autres surtensions électriques.
Notices 185 Uso del prodotto in Svizzera Questo prodotto richiede un filtro toni Billing svizzero, (codice Lexmark 14B5109 o 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. È necessario utilizzare il filtro poiché gli impulsi remoti sono presenti su tutte le linee analogiche in Svizzera.
Notices 186 The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF fields in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada's Web site www.hc-sc.gc.ca/rpb. The term "IC:" before the certification/registration number only signifies that the Industry Canada technical specifications were met.
Notices 187 within certain voltage limits and on radio equipment and telecommunications terminal equipment and on the ecodesign of energy-related products. Compliance is indicated by the CE marking. Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft.
Notices 188 Italiano Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE. Latviski Ar šo Lexmark International, Inc. deklarē, ka šis izstrādājums atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem. Lietuvių Šiuo Lexmark International, Inc.
Notices 189 If you transfer this product to another user, warranty service under the terms of this statement is available to that user for the remainder of the warranty period. You should transfer proof of original purchase and this statement to that user.
Notices 190 WARRANTIES, EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. Limitation of liability Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover actual damages up to the limit set forth in the following paragraph.
Index 191 Index Numerics 2‑sided, fax setting 85 802.
Index Close Printer 142 Club Internet 104 coated paper loading 30 collating copies 57 color scanning 67 Communication Error 142 Communication not available message 170 computer slows down when printing 156 configuring e‑mail settings 69 fax settings 85, 86 IP address 105 configuring security settings 107 configuring Wi‑Fi Protected Setup PBC, Push Button Configuration method 107 PIN, Personal Identification Number method 107 confirmation page, fax 95 connection configurations 124 conse
Index energy conserving 7 enlarging an image 56 envelopes loading 30, 42 printing 42 error correction, fax setting 85 error using memory card 162 Ethernet 124 Ethernet indicator description of icons 103 Ethernet network information needed for setting up Ethernet printing 108 Ethernet port location 12 Ethernet setup information needed for 108 exit bin location 11 Exit Bin Full 143 EXT port location 12 extending the duplex printing dry time 49 extending the two‑sided printing dry time
Index G General Settings customize printer settings using 129 glossy paper loading 30 greeting cards loading 31 Group Dial setting up 87 H header bar 128 home page areas 128 understanding 128 home screen icons 16 I icons home screen 16 printer control panel 16 ID cards copying 55 Import/Export customize printer settings using 129 improving scan quality 67 incorrect language appears on display 137 index cards loading 31 information finding 8 information needed for setting up pr
Index 195 Manage Shortcuts customize printer settings using 129 memory card inserting 44 printing documents from 42 scanning to 62 supported types 46 memory card cannot be inserted 162 memory card slot location 11 memory card troubleshooting checklist 162 nothing happens when memory card is inserted 162 Memory Device Access Error 147 minimum system requirements 21 moving the printer 135 MSCHAPv2 108 multiple pages per sheet, printing 41 multiple WEP keys 127 on‑hook faxing 95 ordering
Index print order changing 40 print queue creating 50 finding 50 Print Settings customize printer settings using 129 print speed is slow 155 print troubleshooting cannot delete documents from print queue 140 computer slows down when printing 156 poor quality at the edges of page 154 printed page has ink smears or smudges 155 slow print speed 155 streaks or lines on printed image 155 printed page has ink smears or smudges 155 printer moving 135 selecting a location 12 sharing 113 sharing
Index on both sides of the paper 48 photos using printer control panel 46 tips 38 two‑sided 48 printing a confirmation page 95 printing using advanced color options 39 protocol 126 Proxy Error 148 publications finding 8 Push Button Configuration method using 107 R received history report 96 receiving faxes Auto Answer setting 90, 91 automatically 90 manually 91 tips 90 recommended paper brands types and sizes 34 recovering the security PIN 137 recycling 7 Lexmark products 15 redial
Index printer does not respond 139 printer printing blank pages 139 recovering security PIN 137 software did not install 137 shared printing 114 sharing printer in Windows 113 Short Paper 149 Sleep timeout changing 19 SmartSolutions 131 SmartSolutions Update Failed 150 SMTP server configuring 69 software did not install 137 software updates checking 24 software, optional finding, installing 24 solutions 131 speaker volume adjusting 94 Speed Dial setting up 87 splitter, choosing 92 S
Index U UK special wireless setup instructions 104 Unable to Retrieve the Solution 150 uninstalling printer software 25 Universal Print Driver downloading 24 Unrecoverable Fax Error 148, 150 Unrecoverable Scan Error 150 Unsupported Cartridge 145 updating printer software 24 USB 124 cable 119 Macintosh 111 USB cable 119 definition 119 USB connection with network connection 124 USB Device Not Supported 150 USB Hub Not Supported 151 USB port location 12 user information, fax setting 84,
