Owner's manual

111
Troubleshooting
Troubleshooting and
maintenance
This section helps you identify printer conditions and
problems that you can often correct. When you first
recognize a problem, determine whether it is located
within the printer, the software application, or an
option. For additional assistance and answers to your
questions, contact your service representative.
When diagnosing a problem, see “Checklist for typical
problems” on pag e112.
Problem See … on page …
Status lights and alarms “Checking the printer status” ” on page 118
Paper jams and paper
feeding problems
“Clearing paper jams” ” on page 126
Printing problems “Testing the printer” ” on page 116
Misaligned printhead “Adjusting bidirectional alignment” ” on page 123
Poor print quality “Dots are missing or print quality is
poor”
” on page 128
Incorrect font or pitch “Is the font or pitch selected from the
operator panel not printing or is it
changing”?
” on page 114
Auto Sheet Feeder
problems
“Paper does not feed from the Auto
Sheet Feeder”
” on page 135
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