MS910 Series User's Guide June 2014 Machine type(s): 4021 Model(s): 230 www.lexmark.
Contents 2 Contents Safety information.......................................................................................6 Learning about the printer...........................................................................8 Finding information about the printer......................................................................................................8 Connecting the printer to an outlet........................................................................................................
Contents 3 Configuring Universal paper settings......................................................................................................46 Loading trays...........................................................................................................................................46 Loading the multipurpose feeder............................................................................................................48 Linking and unlinking trays..................................
Contents 4 Finding printer security information.....................................................................................................128 Maintaining the printer............................................................................129 Cleaning printer parts............................................................................................................................129 Checking the status of parts and supplies...............................................................
Contents 5 Solving print problems..........................................................................................................................206 Solving home screen application problems...........................................................................................232 Embedded Web Server does not open.................................................................................................232 Contacting customer support.......................................................
Safety information 6 Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices.
Safety information 7 This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts. This product produces ozone during normal operation, and is equipped with a filter designed to limit ozone concentrations to levels well below the recommended exposure limits.
Learning about the printer 8 Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available at http://support.lexmark.com.
Learning about the printer 9 What are you looking for? Find it here The latest supplemental information, updates, and customer support: Lexmark support Web site— http://support.lexmark.com • • • • • Documentation Driver downloads Live chat support E‑mail support Voice support Note: Select your country or region, and then select your product to view the appropriate support site.
Learning about the printer 10 • Observe the recommended temperatures and avoid fluctuations: Ambient temperature 10 to 30°C (50 to 86°F) Storage temperature -10 to 40°C (14 to 104°F) • Allow the following recommended amount of space around the printer for proper ventilation: 1 Rear 120 mm (4.8 in.) 2 Right side 400 mm (15.7 in.) 3 Front 444.5 mm (17.5 in.) 4 Left side 120 mm (4.8 in.) 5 Top 150 mm (5.9 in.
Learning about the printer 11 Basic model 1 Control panel 2 Multipurpose feeder 3 Standard 2 x 500-sheet tray 4 Standard bin Configured model CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Learning about the printer 12 Hardware option Alternative hardware option 1 Staple finisher None 2 3000‑sheet tray None 3 2 x 500‑sheet tray 2500‑sheet tray 4 2500‑sheet tray 2 x 500‑sheet tray 5 Finisher None • Staple, hole punch finisher • Booklet finisher When using optional trays: • The 3000-sheet tray is supported only if the optional 2 x 500- or 2500-sheet tray is installed. • The staple finisher is not supported if another finisher is installed.
Understanding the printer control panel 13 Understanding the printer control panel Using the control panel Use the To 1 Display 2 Home button Go to the home screen. 3 Sleep button Enable Sleep mode or Hibernate mode. The following actions wake the printer from Sleep mode: • Show the status of the printer. • Set up and operate the printer.
Understanding the printer control panel 14 Indicator light Printer status Off The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Sleep button light Printer status Off The printer is off, idle or in Ready state. Solid amber The printer is in Sleep mode. Blinking amber The printer is entering or waking from Hibernate mode.
Understanding the printer control panel Touch 4 15 To USB View, select, or print photos and documents from a flash drive. Note: This icon appears only when you return to the home screen while a memory card or flash drive is connected to the printer. 5 Menus Access printer menus. Note: These menus are available only when the printer is in Ready state. 6 Status message bar • Show the current printer status such as Ready or Busy. • Show the status of printer supplies.
Understanding the printer control panel Touch the To 1 Radio button Select or clear an item. 2 Up arrow Scroll up. 3 Down arrow Scroll down. 4 Accept button Save a setting. 5 Cancel button Touch • Cancel an action or a selection. • Return to the previous screen. To Return to the home screen. Open a context-sensitive Help dialog on the printer control panel. Scroll to the left. Scroll to the right.
Setting up and using the home screen applications 17 Setting up and using the home screen applications Notes: • Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded applications. Some applications are supported only in some printer models. • There may be additional solutions and applications available for purchase. For more information, go to www.lexmark.com or contact the place where you purchased the printer.
Setting up and using the home screen applications 18 3 Press Enter. Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly. Activating the home screen applications Showing or hiding icons on the home screen 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer control panel home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Setting up and using the home screen applications Use 19 To Streamline work processes by letting you quickly find and print frequently used online forms directly from the printer home screen. Note: The printer must have permission to access the network folder, FTP site, or Web site where the bookmark is stored. From the computer where the bookmark is stored, use sharing, security, and firewall settings to allow the printer at least a read access.
Setting up and using the home screen applications 20 Setting up Remote Operator Panel This application enables you to interact with the printer control panel even when you are not physically near the network printer. From your computer, you can view the printer status, release held print jobs, create bookmarks, and do other print-related tasks. 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen.
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 22 1 Remove the connector cover. 2 Remove the screws from the controller board access cover. 3 Remove the access cover. 4 Use the following illustration to locate the appropriate connector: Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors.
Additional printer setup 1 Option card connector 2 Memory card connector 3 Lexmark Internal Solutions Port or printer hard disk connector 5 Align the base of the access cover to the printer.
Additional printer setup 6 Reattach the access cover. 7 Tighten the screws on the access cover. 8 Reattach the connector cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Additional printer setup 25 4 Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Additional printer setup 26 4 Push the card firmly into place. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flush with the controller board. Installing an Internal Solutions Port Note: Use the screwdriver located inside the bottom front door of the printer. The controller board supports one optional Lexmark Internal Solutions Port (ISP).
Additional printer setup Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer first before touching any controller board electronic components or connectors. 1 Unpack the ISP kit. 1 ISP 2 Plastic mounting bracket 3 Thumbscrews 2 Access the controller board. For more information, see “Accessing the controller board” on page 21.
Additional printer setup 5 Use the thumbscrew to attach the bracket to the ISP. 6 Secure the ISP mounting bracket to the controller board cage using the screws. 7 Insert the plug of the ISP interface cable into the connector of the controller board. Installing a printer hard disk Note: Use the screwdriver located inside the bottom front door of the printer.
Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 30 To install a hard disk onto the ISP: a Remove the screws attached to the hard disk mounting bracket, and then remove the bracket. b Align the standoffs of the hard disk to the holes in the ISP, and then press the hard disk down until the standoffs are in place. Installation warning: Hold the hard disk by its edges. Touching or pressing on the center of the hard disk may damage it. c Insert the plug of the hard disk interface cable into the receptacle of the ISP.
Additional printer setup 31 To install a hard disk directly on the controller board cage: a Align the standoffs of the hard disk to the holes in the controller board cage, and then press the hard disk down until the standoffs are in place. Installation warning: Hold the hard disk by its edges. Touching or pressing on the center of the hard disk may damage it. b Use the two provided screws to attach the hard disk mounting bracket.
Additional printer setup 32 Removing a printer hard disk Note: Use the screwdriver located inside the bottom front door of the printer. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Additional printer setup 33 3 Remove the screws holding the hard disk in place. 4 Remove the hard disk. Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options.
Additional printer setup 34 • Staple finisher • Staple, hole punch finisher or booklet finisher • Optional 3000‑sheet tray Note: The staple finisher is not supported if another finisher is installed. For more information on installing the finishers and optional trays, see the instruction sheet that came with the option. Installing optional trays Notes: • For information on installing the optional 3000-sheet tray, see the instruction sheet that came with the option.
Additional printer setup 35 Accessory name Quantity Locking clip 3 Metal bracket 1 Screw 5 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet and from the printer. 3 Unpack the optional tray, and then remove all packing material.
Additional printer setup 4 Attach the stabilizing feet to the optional tray. Note: Make sure the feet click into place. 5 Remove the connector cover from the printer. 6 Lift the printer using the handles at the sides. CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Additional printer setup 7 Align the printer with the tray, and then lower the printer into place. 8 Remove the tape from the connectors, and then plug the connectors into the receptacle of the printer. 9 Open Tray 2 and Tray 3.
Additional printer setup 10 Secure the tray to the printer using the locking clips and the metal bracket. • Back • Front 11 Reinstall the connector cover. 12 Connect the power cord to the printer and electrical outlet.
Additional printer setup 39 13 Turn on the printer. 14 Set the printer software to recognize the optional tray. For more information, see “Adding available options in the print driver” on page 40. Attaching cables CAUTION—POTENTIAL INJURY: Do not set up this product or make any electrical or cabling connections, such as a power cord, a fax feature or USB cable, during a lightning storm. Connect the printer to the computer using a USB cable, or to the network using an Ethernet cable.
Additional printer setup Setting up the printer software Installing the printer 1 Obtain a copy of the software installer package. 2 Run the installer, and then follow the instructions on the computer screen. 3 For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users 1 Open the printers folder.
Additional printer setup 41 Networking Notes: • Purchase a MarkNet N8350 wireless network adapter first before setting up the printer on a wireless network. For information on installing the wireless network adapter, see the instruction sheet that came with the adapter. • A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi Protected Access (WPA), WPA2, and 802.1X-RADIUS are types of security used on a network.
Additional printer setup 42 • Security Method—There are four basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. – WPA or WPA2 preshared key or passphrase WPA includes encryption as an additional layer of security. The choices are AES or TKIP.
Additional printer setup 43 Use To Search for networks Show available wireless connections. Note: This menu item shows all broadcast secured or unsecured SSIDs. Enter a network name Manually type the SSID. Note: Make sure to type the correct SSID. Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup. 3 Follow the instructions on the printer display.
Additional printer setup 44 Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter. 1 Open a Web browser, and then type the printer IP address in the address field.
Additional printer setup 45 3 Apply the changes. Setting up serial printing (Windows only) After installing the serial or communication (COM) port, configure the printer and the computer. Note: Serial printing reduces print speed. 1 Set the parameters in the printer. a From the control panel, navigate to the menu for the port settings. b Locate the menu for the serial port settings, and then adjust the settings, if necessary. c Save the settings.
Loading paper and specialty media 46 Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 160 and “Storing paper” on page 58.
Loading paper and specialty media 47 2 Squeeze and slide the paper guides to the correct position for the size of the paper you are loading. Note: Use the indicators on the bottom of the tray to position the guides. 3 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Loading paper and specialty media 48 4 Load the paper stack with the printable side faceup. Notes: • • • • Load printable side facedown for duplex printing. Load pre-punched paper with the holes toward the front or the left side of the tray. Load letterhead with the header on the left side of the tray. Make sure that the paper is below the maximum fill line on the edge of the paper tray. Overfilling may cause paper jams. 5 Insert the tray.
Loading paper and specialty media 49 2 Adjust the guide to match the size of the paper you are loading. 3 Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 4 Load the paper. • Load only one size and type of paper.
Loading paper and specialty media Without an optional finisher Two‑sided printing 50 With an optional finisher Two‑sided printing Note: For long-edge orientation, load letterhead faceup Note: For long-edge orientation, load letterhead faceup with the header on the right side of the feeder. with the header on the left side of the feeder. Loading prepunched paper One‑sided printing Two‑sided printing • Load envelopes with the flap side up.
Loading paper and specialty media 51 • Make sure that the paper is below the maximum fill line. Overfilling may cause paper jams. 5 From the control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the feeder. Linking and unlinking trays The printer links trays when the specified paper size and type are the same. When a linked tray becomes empty, paper feeds from the next linked tray. To prevent trays from linking, assign a unique custom paper type name.
Loading paper and specialty media Creating a custom name for a paper type 1 From the home screen, navigate to: > Paper Menu > Custom Names 2 Type a custom paper type name, and then apply the changes. 3 Touch Custom Types, and then verify if the new custom paper type name has replaced the custom name. Assigning a custom paper type Using the Embedded Web Server Assign a custom paper type name to a tray when linking or unlinking trays.
Paper and specialty media guide 53 Paper and specialty media guide Notes: • • • • Make sure that the paper size, type, and weight are set correctly on the computer or control panel. Flex, fan, and straighten specialty media before loading them. The printer may print at a reduced speed to prevent damage to the fuser. For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark support Web site at http://support.lexmark.com.
Paper and specialty media guide 54 – Have bent corners. – Have rough, cockle, or laid finishes. • Adjust the width guides to fit the width of the envelopes. • Before loading the envelopes on the tray, flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.
Paper and specialty media guide 55 Tips on using transparencies • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the transparencies loaded in the tray. • • • • • Print a test page on the transparencies being considered for use before buying large quantities. Use transparencies designed specifically for laser printers. Avoid getting fingerprints on the transparencies to prevent print quality problems.
Paper and specialty media guide 56 Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper. For 60–256 g/m2 (16–68‑lb) paper, grain long paper is recommended. Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood.
Paper and specialty media guide • • • • 57 Thickness (impacts how much can be loaded into a tray) Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper) Surface friction (determines how easily sheets can be separated) Grain and formation (impacts curling, which also influences the mechanics of how the paper behaves as it moves through the printer) • Brightness and texture (look and feel) Recycled papers are better than ever; however, the amount of re
Paper and specialty media guide 58 For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can be found at the Environmental Sustainability link. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
Paper and specialty media guide 59 Paper size Dimensions Standard 500‑sheet tray (Tray 1) Standard 2 x 500‑ 2500‑sheet 3000‑sheet Multipurpose Two‑sided 500‑sheet sheet tray tray printing feeder3 tray (Tray tray 2) Legal 216 x 356 mm (8.5 x 14 in.) X X Executive 184 x 267 mm (7.3 x 10.5 in.) X X JIS B4 257 x 364 mm (10.12 x 14.33 in.) X X SRA3 320 x 450 mm (12.6 x 17.7 in.) X X A3 297 x 420 mm (11.69 x 16.54 in.) X X 12 x 18 305 x 457 mm (12 x 18 in.) X X 11 x 17 279.4 x 431.
Paper and specialty media guide Paper size Dimensions 60 Standard 500‑sheet tray (Tray 1) Standard 2 x 500‑ 2500‑sheet 3000‑sheet Multipurpose Two‑sided 500‑sheet sheet tray tray printing feeder3 tray (Tray tray 2) C5 Envelope 162 x 229 mm (6.4 x 9 in.) X X X X X X B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) X X X X X X Other Envelope X X X X X X 98 x 162 mm (3.9 x 6.3 in.) to 176 x 250 mm (6.9 x 9.8 in.) 1 Supported only in short‑edge orientation.
Paper and specialty media guide Paper type 61 Standard Standard 2 x 500‑sheet 500‑sheet tray 500‑sheet tray tray (Tray 1) (Tray 2) Rough Envelope X X 2500‑sheet tray X 3000‑sheet tray X Multipurpose feeder X Letterhead1 Preprinted1 Colored Paper1 Light Paper1 Heavy Paper1 Rough Cotton Custom Type1 1 Paper is supported for two‑sided printing. 2 Print transparencies in batches of only up to 20 to prevent them from sticking together.
Paper and specialty media guide Paper size 62 Staple finisher Staple, hole punch finisher bin 1 Staple, hole punch finisher bin 2 Booklet finisher A4 Legal 4 12 x 18 1 3 1 1 3 1 Oficio 1 3 3 X Folio 1 3 3 X Statement 1 3 3 X 3 1 11 x 17 SRA3 A3 Universal 5 1 Paper is supported only if the finisher stacks the paper but does not staple or punch holes in it. 2 Paper is supported only if the finisher stacks or staples the paper but does not punch holes in it.
Paper and specialty media guide Paper type 63 Staple finisher Staple, hole punch finisher Booklet finisher Bond 5 Envelope 2 3 X Rough Envelope 2 3 X Letterhead 5 Preprinted 5 Colored Paper 5 Light Paper 5 Heavy Paper 2 Rough Cotton 2 4 Custom Type 1 X X 5 Print on transparencies by batches of only up to 20 to prevent them from sticking together. For more information, see “Tips on using transparencies” on page 55.
Printing 64 Printing Printing forms and a document Printing forms Use Forms and Favorites to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorites” on page 18. 1 From the home screen, navigate to: Forms and Favorites > select the form from the list > enter the number of copies > adjust other settings 2 Apply the changes.
Printing 65 Adjusting toner darkness 1 From the home screen, navigate to: > Settings > Print Settings > Quality Menu 2 Adjust the toner darkness setting, and then save the changes. Printing from a flash drive or mobile device Printing from a flash drive Notes: • Before printing an encrypted PDF file, you are prompted to type the file password from the control panel. • You cannot print files for which you do not have printing permissions. 1 Insert a flash drive into the USB port.
Printing 66 2 From the control panel, touch the document you want to print. 3 Specify the number of copies to be printed, and then send the job for printing. Notes: • Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then touch Held Jobs on the home screen to print files from the flash drive.
Printing 67 Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing confidential and other held jobs Storing print jobs in the printer 1 From the home screen, navigate to: > Security > Confidential Print > select a print job type Use To Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted.
Printing 68 3 Select the print job type, and then assign a user name. 4 Send the print job to the printer. 5 From the printer home screen, open the Held Jobs folder and then release the job. For Macintosh users 1 With a document open, select File > Print. 2 From the print options or Copies & Pages pop‑up menu, select Job Routing. 3 Select the print job type, and then assign a user name. 4 Send the print job to the printer. 5 From the printer home screen, open the Held Jobs folder and then release the job.
Printing 69 Printing a directory list A directory list shows the resources stored in a flash memory or in the printer hard disk. From the home screen, navigate to: > Reports > Print Directory Canceling a print job Canceling a print job from the printer control panel 1 From the printer control panel, touch Cancel Job or press on the keypad. 2 Touch the print job you want to cancel, and then touch Delete Selected Jobs. Note: If you press on the keypad, then touch Resume to return to the home screen.
Understanding the printer menus 70 Understanding the printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Configure MP Substitute Size Device Statistics Stapler Test Paper Texture Network Setup Page Profiles List Paper Loading Print Fonts Custom Types Print Directory Custom Names Asset Report Custom Bin Names Event Log Summary Standard Network Option Card Menu3 2 Standard USB 1 A list of installed DLEs (Download Emulato
Understanding the printer menus 71 Paper menu Default Source menu Use To Default Source Tray [x] Multipurpose Feeder Manual Paper Manual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for Multipurpose Feeder to appear as a menu setting. • If two trays contain paper of the same size and type, and the trays have the same settings, then the trays are automatically linked.
Understanding the printer menus 72 Use To Tray [x] Type Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the type of paper loaded in each tray. MP Feeder Size A4 A5 A6 JIS‑B5 JIS‑B4 Letter Legal 12 x 18 11 x 17 SRA3 A3 Executive Oficio (Mexico) Folio Statement Universal Specify the paper size loaded in the multipurpose feeder.
Understanding the printer menus 73 Use To MP Feeder Type Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type loaded in the multipurpose feeder. Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) JIS B4 A3 11 x 17 Folio Statement Universal SRA3 12 x 18 Specify the size of the paper being manually loaded.
Understanding the printer menus 74 Use To Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type being manually loaded. Manual Envelope Size 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the envelope size being manually loaded.
Understanding the printer menus 75 Substitute Size menu Use To Substitute Size Off Statement/A5 Letter/A4 11 x 17/A3 All Listed Substitute a specified paper size if the requested paper size is not available. Notes: • All Listed is the factory default setting. All available substitutions are allowed. • Setting a size substitution lets the print job continue without Change Paper appearing.
Understanding the printer menus 76 Use To Rough Envelope Texture Rough Specify the relative texture of the rough envelopes loaded. Letterhead Texture Smooth Normal Rough Specify the relative texture of the letterhead loaded. Preprinted Texture Smooth Normal Rough Specify the relative texture of the preprinted paper loaded. Colored Texture Smooth Normal Rough Specify the relative texture of the colored paper loaded.
Understanding the printer menus 77 Use To Recycled Loading Duplex Off Determine and set two-sided printing for all print jobs with Recycled as the paper type. Glossy Loading Duplex Off Determine and set two-sided printing for all print jobs with Glossy as the paper type. Heavy Glossy Loading Duplex Off Determine and set two-sided printing for all print jobs with Heavy Glossy as the paper type.
Understanding the printer menus 78 Custom Types menu Use To Custom Type [x] Paper Card Stock Transparency Rough/Cotton Labels Envelope Associate a paper or specialty media type with a factory default custom type name or a user‑defined custom name created from the Embedded Web Server or from MarkVisionTM Professional. Recycled Paper Card Stock Transparency Rough/Cotton Labels Envelope Specify a paper type when Recycled is selected in other menus. Notes: • Paper is the factory default setting.
Understanding the printer menus 79 Use To Portrait Width 3.54–48 inches 89.9–1219 mm Set the portrait width. Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 12 inches is the U.S. factory default setting. You can increase the width in 0.01‑inch increments. • 305 mm is the international factory default setting. You can increase the width in 1‑mm increments. Portrait Height 5.5–48 inches 139.7–1219 mm Set the portrait height.
Understanding the printer menus 80 Use To Overflow Bin Standard Bin Bin [x]* Specify an alternative bin when a designated bin is full. Notes: • This menu appears only when optional bins are installed. • Standard Bin is the factory default setting.
Understanding the printer menus 81 Use To Network Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address information. Note: This menu item appears only in network printers or in printers connected to print servers. Network [x] Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address information. Notes: • This menu item is available only when more than one network option is installed.
Understanding the printer menus 82 Standard Network or Network [x] menu Note: Only active ports appear in this menu. Use To Energy Efficient Ethernet Enable Disable Reduce power consumption when the printer receives no data from the Ethernet network. PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language. Note: Enable is the factory default setting. Notes: • On is the factory default setting.
Understanding the printer menus 83 Use To Mac Binary PS On Off Auto Set the printer to process Macintosh binary PostScript print jobs. Standard Network Setup OR Network [x] Setup Reports Network Card TCP/IP IPv6 Wireless AppleTalk Show and set the printer network settings. Note: Auto is the factory default setting. Note: The Wireless menu appears only when the printer is connected to a wireless network.
Understanding the printer menus 84 Use To Banner Page Off On Allow the printer to print a banner page. Note: Off is the factory default setting. TCP/IP menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > TCP/IP • Network/Ports > Network [x] > Network [x] Setup > TCP/IP Note: This menu is available only in network printers or printers attached to print servers. Use To Set Hostname Set the current TCP/IP host name.
Understanding the printer menus 85 Use To Enable DDNS Yes No View or change the current DDNS setting. Enable mDNS Yes No View or change the current mDNS setting. DNS Server Address View or change the current DNS server address. Backup DNS Server Address View or change the backup DNS server addresses. Note: Yes is the factory default setting. Note: Yes is the factory default setting.
Understanding the printer menus 86 Network/Ports > Network [x] > Network [x] Setup > Wireless Use To Wi‑Fi Protected Setup Start Push Button Method Start PIN Method Establish a wireless network and enable network security. Notes: • Start Push Button Method connects the printer to a wireless network when buttons on both the printer and the access point (wireless router) are pressed within a given period of time.
Understanding the printer menus 87 Use To Set Zone Provide a list of AppleTalk zones available on the network. [list of zones available on the network] Note: The default zone for the network is the factory default setting. Standard USB menu Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting.
Understanding the printer menus 88 Use To Job Buffering Off On Auto Temporarily store print jobs in the printer hard disk before printing. Notes: • Off is the factory default setting. • On buffers jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. The menu selection is then updated.
Understanding the printer menus 89 Use To PS SmartSwitch On Off Set the printer to automatically switch to PS emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PCL emulation if PCL SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PCL SmartSwitch is set to Off.
Understanding the printer menus 90 Use To Protocol Standard Fastbytes Specify the parallel port protocol. Notes: • Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting. • Standard tries to resolve parallel port communication problems. Honor Init On Off Determine if the printer honors printer hardware initialization requests from the computer. Notes: • Off is the factory default setting.
Understanding the printer menus 91 Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PostScript emulation if PS SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off.
Understanding the printer menus 92 Use To Job Buffering Off On Auto Temporarily store print jobs on the printer hard disk before printing. Notes: • Off is the factory default setting. The printer does not buffer print jobs on the printer hard disk. • On buffers print jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port.
Understanding the printer menus 93 Use To Parity Even Odd None Ignore Set the parity for serial input and output data frames. Honor DSR On Off Determine whether the printer uses the DSR Signal. Note: None is the factory default setting. Notes: • Off is the factory default setting. • DSR is a handshaking signal used by most serial cables. The serial port uses DSR to distinguish data sent by the computer from data created by electrical noise in the serial cable.
Understanding the printer menus 94 Use To Device‑Initiated E‑mail None Use Device SMTP Credentials Specify what credentials will be used when communicating to the SMTP server. Some SMTP servers require credentials to send an e-mail. Notes: User‑Initiated E‑mail* None Use Device SMTP Credentials Use Session User ID & Password Use Session E‑mail address & Password Prompt User • None is the factory default setting for Device‑Initiated E‑mail and User‑Initiated E‑mail.
Understanding the printer menus 95 Use To Edit Access Controls Administrative Menus Function Access Apps Configuration Management Solutions Cancel jobs at the Device Control access to printer menus, firmware updates, held jobs, and other access points.
Understanding the printer menus Use 96 To Confidential Job Expiration Set a limit on how long the printer stores confidential print jobs. Off Notes: 1 hour • If the “Confidential Job Expiration” setting is changed while confidential print jobs 4 hours reside in the printer memory or printer hard disk, then the expiration time for those 24 hours print jobs does not change to the new default value. 1 week • If the printer is turned off, then all confidential jobs held in the printer memory are deleted.
Understanding the printer menus 97 Use To Automatic Method Single pass Multiple pass Mark all disk space used by a previous print job. This method does not permit the file system to reuse this space until it has been cleared. Notes: • “Single pass” is the factory default setting. • Only automatic wiping enables users to erase temporary data files without having to turn off the printer for an extended amount of time.
Understanding the printer menus 98 Use To Time Zone [list of time zones] Select the time zone. Automatically observe DST On Off Set the printer to use the applicable daylight saving time (DST) start and end times associated with the printer Time Zone setting. Enable NTP On Off Enable Network Time Protocol, which synchronizes the clocks of devices on a network. Note: GMT is the factory default setting. Note: On is the factory default setting. Notes: • On is the factory default setting.
Understanding the printer menus 99 Use To Eco-Mode Off Energy Energy/Paper Paper Minimize the use of energy, paper, or specialty media. Notes: • Off is the factory default setting. This resets the printer to its factory default settings. • Energy minimizes the power used by the printer. Performance may be affected, but print quality is not. • Energy/Paper minimizes the use of power and paper specialty media. • Paper minimizes the amount of paper and specialty media needed for a print job.
Understanding the printer menus 100 Use To Keyboard Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski Swiss German Swiss French Korean Magyar Turkce Cesky Simplified Chinese Traditional Chinese Japanese Custom Key [x] Specify a language and custom key information for the printer keyboard. The additional tabs enable access to accent marks and symbols from the keyboard.
Understanding the printer menus 101 Use To Displayed Information Left side Right side Custom Text [x] Specify what is displayed on the upper left and right corners of the home screen. For the Left side and Right side menus, select from the following options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Custom Text [x] Model Name Notes: • IP Address is the factory default setting for Left side.
Understanding the printer menus 102 Use To Displayed Information (continued) Waste Toner Bottle Paper Jam Load Paper Service Errors Customize the displayed information for Waste Toner Bottle, Paper Jam, Load Paper, and Service Errors. Select from the following options: Display Yes No Message to display Default Alternate Default [text entry] Alternate [text entry] Notes: • No is the factory default setting for Display. • Default is the factory default setting for Message to Display.
Understanding the printer menus 103 Use To Show Bookmarks Yes No Specify whether bookmarks are displayed from the Held Jobs area. Web Page Refresh Rate 30–300 Specify the number of seconds between Embedded Web Server refreshes. Note: Yes is the factory default setting. Note: 120 is the factory default setting. Contact Name Specify a contact name for the printer. Note: The contact name is stored on the Embedded Web Server. Location Specify the location of the printer.
Understanding the printer menus 104 Use To Timeouts Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month Set the amount of time before the printer enters Hibernate mode. Timeouts Hibernate Timeout on Connection Do Not Hibernate Hibernate Set the printer to Hibernate Timeout even when there is an active Ethernet connection. Timeouts Screen Timeout 15–300 sec Set the amount of time in seconds the printer waits before returning to Ready state.
Understanding the printer menus 105 Use To Timeouts Job Hold Timeout 5–255 sec Set the amount of time the printer waits for user intervention before it holds jobs that require unavailable resources and continues to print other jobs in the print queue. Notes: • 30 sec is the factory default setting. • This menu appears only when a formatted printer hard disk is installed. Error Recovery Auto Reboot Reboot when idle Reboot always Reboot never Set the printer to restart when an error is encountered.
Understanding the printer menus 106 Use To Press Sleep Button Do nothing Sleep Hibernate Determine how the printer responds when pressing the Sleep button while the printer is idle. Notes: • Sleep is the factory default setting. • Sleep or Hibernate sets the printer to operate at a lower power configuration. • If the printer is in Sleep mode, then the display appears off and the Sleep button turns amber.
Understanding the printer menus 107 Use To Paper Source Tray [x] MP Feeder Manual Paper Set a default paper source for all print jobs. Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3) Stack the pages of a print job in sequence when printing multiple copies. Sides (Duplex) 1 sided 2 sided Specify whether prints are on one side or on both sides of the page. Staple Off On Specify whether prints are stapled. Hole Punch Off On Specify whether prints have holes for binding.
Understanding the printer menus 108 Use To Paper Saver Off 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Specify that multiple‑page images be printed on one side of a paper. Paper Saver Border None Solid Print a border on each page image when using N‑Up (pages per side). Notes: • Off is the factory default setting. • The number selected is the number of page images that will print per side. Notes: • None is the factory default setting.
Understanding the printer menus 109 Print Settings Setup menu Use To Printer Language PCL Emulation PS Emulation Set the default printer language. Notes: • PCL Emulation is the factory default setting. • PostScript emulation uses a PostScript interpreter for processing print jobs. • PCL Emulation uses a PCL interpreter for processing print jobs. • Setting a printer language default does not prevent a software program from sending print jobs that use another printer language.
Understanding the printer menus 110 Use To Download Target RAM Flash Disk Set the storage location for downloads. Notes: • RAM is the factory default setting. Storing downloads in the RAM is temporary. • Storing downloads in a flash memory or in a printer hard disk places them in permanent storage. Downloads remain in the flash memory or printer hard disk even when the printer is turned off. • This menu item appears only if an optional flash memory or printer hard disk is installed.
Understanding the printer menus 111 Use To Blank Pages Do Not Print Print Specify whether blank pages are inserted in a print job. Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3) Stack the pages of a print job in sequence when printing multiple copies. Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether blank separator sheets are inserted. Note: Do Not Print is the factory default setting. Note: (1,1,1) (2,2,2) is the factory default setting.
Understanding the printer menus 112 Use To Paper Saver Border None Solid Print a border when using Paper Saver. Staple Job Auto Back Dual Front Off Specify whether printed output is stapled. Run Stapler Test Print a report that confirms that the staple finisher is functioning properly. Note: None is the factory default setting. Notes: • Off is the factory default setting. • This menu appears only when a supported staple finisher is installed.
Understanding the printer menus 113 Use To Pixel Boost Off Fonts Horizontally Vertically Both directions Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts. Toner Darkness 1–10 Lighten or darken the printed output. Note: Off is the factory default setting. Notes: • 8 is the factory default setting. • Selecting a smaller number can help conserve toner.
Understanding the printer menus 114 Use To Log Action at End of Frequency None E‑mail Current Log E‑mail & Delete Current Log Post Current Log Post & Delete Current Log Determine and set how the printer responds when the frequency threshold expires. Log Near Full Level Off 1–99 Specify the maximum size of the log file before the printer executes the Log Action at Near Full.
Understanding the printer menus 115 Utilities menu Use To Remove Held Jobs Confidential Held Not Restored All Delete confidential and held jobs from the printer hard disk. Notes: • Selecting a setting affects only print jobs that are resident in the printer. Bookmarks, print jobs on flash drives, and other types of held jobs are not affected. • Not Restored removes all Print and Hold jobs that are not restored from the printer hard disk or memory. Format Flash Yes No Format the flash memory.
Understanding the printer menus 116 PDF menu Use To Scale to Fit Yes No Scale page content to fit the selected paper size. Annotations Do Not Print Print Print annotations in a PDF. Note: No is the factory default setting. Note: Do Not Print is the factory default setting. PostScript menu Use To Print PS Error On Off Print a page containing the PostScript error. Lock PS Startup Mode On Off Disable the SysStart file. Font Priority Resident Flash/Disk Establish the font search order.
Understanding the printer menus 117 Use To Font Name Courier 10 Identify a specific font and the option where it is stored. Symbol Set 10U PC‑8 12U PC‑850 Specify the symbol set for each font name. Note: Courier 10 is the factory default setting. Courier 10 shows the font name, font ID, and the storage location in the printer. The font source abbreviation is R for Resident, F for Flash, K for Disk, and D for Download. Notes: • 10U PC‑8 is the US factory default setting.
Understanding the printer menus 118 Use To PCL Emulation Settings A4 Width 198 mm 203 mm Set the printer to print on A4‑size paper. Notes: • “198 mm” is the factory default setting. • The 203‑mm setting sets the width of the page to allow printing of eighty 10‑pitch characters. PCL Emulation Settings Auto CR after LF On Off Specify whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command.
Understanding the printer menus 119 Use To Tray Renumber Restore Defaults Yes No Restore all tray and feeder assignments to the factory default settings.
Understanding the printer menus 120 Use To Orientation Portrait Landscape Set the page orientation for HTML documents. Margin Size 8–255 mm Set the page margin for HTML documents. Note: Portrait is the factory default setting. Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1‑mm increments. Backgrounds Do Not Print Print Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting.
Understanding the printer menus 121 Menu item Description Media Guide Provides a list of the paper sizes supported in trays and feeders Print Defects Guide Provides a template for determining the cause of repeating print quality defects, and lists settings that can be used to adjust print quality Menu Map Provides a list of the control panel menus and settings Information Guide Provides help in locating additional information Connection Guide Provides information about connecting the printer lo
Saving money and the environment 122 Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.
Saving money and the environment 123 Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 160. Saving energy Using Hibernate mode Hibernate is an ultra‑low‑power saving mode. Notes: • Three days is the default amount of time before the printer enters Hibernate mode. • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode.
Saving money and the environment 124 Adjusting Sleep mode 1 From the home screen, navigate to: > Settings > General Settings > Timeouts > Sleep Mode 2 In the Sleep Mode field, select the number of minutes the printer is idle before it enters Sleep mode. 3 Apply the changes. Adjusting the brightness of the printer display To save energy, or if you have trouble reading the display, adjust its brightness settings.
Saving money and the environment 125 Recycling Lexmark packaging Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there is less packaging to dispose of. These efficiencies result in fewer greenhouse emissions, energy savings, and natural resource savings. Lexmark cartons are 100% recyclable where corrugated recycling facilities exist.
Securing the printer 126 Securing the printer Using the security lock feature The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached, the printer is locked. When locked, the controller board shield and the controller board cannot be removed. Attach a security lock to the printer in the location shown. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Securing the printer 127 In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.
Securing the printer 128 Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a hard disk installed. 1 Turn off the printer. 2 From the control panel, hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress bar appears. 3 Touch Disk Encryption > Enable.
Maintaining the printer 129 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. 1 Make sure that the printer is turned off and unplugged from the electrical outlet.
Maintaining the printer 2 Remove the waste toner bottle. 3 Locate the white tab. 4 Gently pull the tab until it stops, and then slowly slide it back into place. Repeat three times.
Maintaining the printer 5 Remove the printhead wiper. 6 Insert the wiper into the hole until it stops, and then slide it out. Repeat three times. 7 Put the wiper back to its holder. 8 Reinstall the waste toner bottle. 9 Close the bottom front door.
Maintaining the printer Emptying the hole punch box 1 Open door H. 2 Remove and empty the hole punch box.
Maintaining the printer 133 3 Reinstall the hole punch box. 4 Close door H. Checking the status of parts and supplies A message appears on the printer display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the home screen, touch Status/Supplies > View Supplies.
Maintaining the printer 134 The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is different from the historical printing consumption. Consider the variable level of accuracy before purchasing or replacing supplies based on the estimate. Until an adequate print history is obtained on the printer, initial estimates assume future supplies consumption based on the International Organization for Standardization* test methods and page content.
Maintaining the printer 135 Ordering staple cartridges Item Part number Staple cartridges 25A0013 Ordering a 300K maintenance kit Note: To replace the parts included in the maintenance kit, see the instruction sheet that came with each part. Item Part number Maintenance kit 40X9669 Storing parts and supplies Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Maintaining the printer Replacing supplies To avoid spilling the toner from the waste toner bottle, make sure to maintain its orientation. Replacing a photoconductor unit 1 Open the bottom front door. 2 Remove the waste toner bottle.
Maintaining the printer 137 3 Unlock the photoconductor unit. 4 Remove the photoconductor unit. 5 Unpack the new photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs. 6 Install the photoconductor unit.
Maintaining the printer 7 Lock the photoconductor unit. 8 Reinstall the waste toner bottle. 9 Close the bottom front door. Replacing the staple cartridge Replacing the staple cartridge in the staple finisher Note: The staple finisher is supported only in select printer models. 1 Press the latch on the staple finisher, and then slide the finisher to the left.
Maintaining the printer 2 Remove the staple cartridge holder. 3 Remove the empty staple cartridge from the cartridge holder. 4 Insert the new cartridge into the cartridge holder. 5 Push the cartridge holder into the finisher until the holder clicks into place.
Maintaining the printer 6 Slide the finisher back into place. Replacing the staple cartridge in the booklet finisher 1 Open door H, and then pull out the booklet maker. 2 Remove the staple cartridge holder.
Maintaining the printer 3 Remove the empty staple cartridge from the cartridge holder. 4 Insert the new cartridge into the cartridge holder. 5 Push the cartridge holder into the booklet maker until the holder clicks into place. 6 Push the booklet maker back into place, and then close the door.
Maintaining the printer Replacing the staple cartridge in the staple, hole punch finisher 1 Open door H. 2 Remove the staple cartridge holder. 3 Remove the empty staple cartridge from the cartridge holder.
Maintaining the printer 4 Insert the new cartridge into the cartridge holder. 5 Push the cartridge holder into the finisher until the holder clicks into place. 6 Close door H. Replacing the toner cartridge 1 Open the top front door. 2 Rotate the toner cartridge counterclockwise, and then pull it out.
Maintaining the printer 144 3 Unpack the new toner cartridge, remove the packing material, and then shake the cartridge to redistribute the toner. 4 Insert the toner cartridge into the printer. 5 Rotate the cartridge clockwise to lock it into place.
Maintaining the printer 145 6 Close the top front door. 7 Clean the charger and the printhead lens. For more information, see “Cleaning the charger and the printhead lens” on page 129. Replacing the waste toner bottle 1 Open the bottom front door.
Maintaining the printer 146 2 Remove the waste toner bottle. 3 Clean the charger and the printhead lens. For more information, see steps 3–7 of “Cleaning the charger and the printhead lens” on page 129. 4 Unpack the new waste toner bottle. 5 Insert the new waste toner bottle into the printer until it clicks into place. 6 Close the bottom front door.
Maintaining the printer Replacing the 300K maintenance kit Replacing the exhaust and ozone filters 1 Exhaust filter 2 Ozone filter Replacing the exhaust filter 1 Pull out the exhaust filter. 2 Unpack the new exhaust filter.
Maintaining the printer 3 Insert the new filter. Replacing the ozone filter 1 Pull out the ozone filter. 2 Unpack the new ozone filter. 3 Insert the new filter.
Maintaining the printer Replacing the pick, feed, and separator rollers 1 Pick roller 2 Feed roller 3 Separator roller Note: You can use the rollers stored in the compartment inside the standard trays. For more information, see “Storing the rollers” on page 135. 1 Turn off the printer.
Maintaining the printer 2 Remove all trays. • Standard tray • Optional 2 x 500‑ or 2500‑sheet tray Note: To remove the optional 2 x 500‑sheet tray, follow the procedure in removing the standard tray. 3 Open door C. Make sure that it does not hit any cable attached to the printer. Note: If the 3000‑sheet tray is installed, slide the tray to open the door.
Maintaining the printer 4 Open door D. Notes: • You can only open door D if the optional 2 x 500‑ or 2500‑sheet tray is installed. • If the 3000‑sheet tray is installed, slide the tray to open the door. 5 Locate the rollers.
Maintaining the printer 6 Remove the rollers. 7 Insert the new rollers until they click into place. Note: Make sure to insert the rollers to their right places. 8 Close doors C and D. 9 Insert the trays. Replacing the transfer module Note: Use the screwdriver located inside the bottom front door of the printer.
Maintaining the printer 1 Turn off the printer. 2 Open door C. Make sure that it does not hit any cable attached to the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: If the 3000‑sheet tray is installed, then slide the tray to the right to open the door. 3 Remove the door stopper.
Maintaining the printer 4 Loosen the screws of the transfer module lock. 5 Remove the paper guide. 6 Lift the transfer module using the handles, and then pull it out completely. 7 Unpack the new transfer module. Warning—Potential Damage: Do not expose the transfer belt to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Maintaining the printer Warning—Potential Damage: Do not touch the transfer belt. Doing so may affect the print quality of future print jobs. 8 Insert the new transfer module until it clicks into place. 9 Place the paper guide back into place. 10 Tighten the screws of the transfer module lock. 11 Reinstall the door stopper. 12 Close door C. Replacing the transfer roller 1 Open door C. Make sure that it does not hit any cable attached to the printer.
Maintaining the printer 156 2 Pull out the transfer roller. 3 Unpack the new transfer roller. 4 Insert the new transfer roller until it clicks into place. 5 Close door C. Resetting the maintenance counter 1 Turn off the printer. 2 From the control panel, hold down 2 and 6 while turning the printer on. Release the buttons when the screen with the progress bar appears.
Maintaining the printer 157 Moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • • • • • • • Turn off the printer, and then unplug the power cord from the electrical outlet. Disconnect all cords and cables from the printer.
Managing the printer 158 Managing the printer Checking the virtual display 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Check the virtual display that appears in the top left corner of the screen.
Managing the printer 159 Configuring supply notifications from the Embedded Web Server You can determine how you would like to be notified when supplies run nearly low, low, near end‑of‑life, or reach their end‑of‑life by setting the selectable alerts. Note: The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some supply conditions. 1 Open a Web browser, and then type the printer IP address. 2 Click Settings > Print Settings > Supply Notifications.
Clearing jams 160 Clearing jams Carefully select paper and specialty media, and then load them properly to avoid most jams. If jams occur, then follow the steps outlined in this chapter. Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. Avoiding jams Load paper properly • Make sure paper lies flat in the tray.
Clearing jams 161 • Flex, fan, and straighten paper before loading it. • • • • Do not use paper that has been cut or trimmed by hand. Do not mix paper sizes, weights, or types in the same tray. Make sure the paper size and type are set correctly on the computer or printer control panel. Store paper according to manufacturer recommendations. Understanding jam messages and locations When a jam occurs, a message indicating the jam location and information to clear the jam appears on the printer display.
Clearing jams 7 Finisher bins 8 Door J 162 Area name Control panel message What to do Multipurpose feeder [x]‑page jam, clear jammed paper from multipurpose feeder. [200.xx] Remove the jammed paper from the feeder. Door C, trays [x]‑page jam, open door C and clear all jammed paper. [2yy.xx] Open door C, and then remove the jammed paper. [x]‑page jam, slide the 3000‑sheet tray and Pull out the tray, and then remove the jammed paper. open door C. [2yy.
Clearing jams 163 3 Open door C to remove any paper fragments. Note: Make sure that door C does not hit any cable attached to the printer. 4 Close door C. 5 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 6 Reload the paper. [x]‑page jam, open door C and clear all jammed paper. [2yy.xx] 1 Open door C. Make sure that it does not hit any cable attached to the printer.
Clearing jams • Below the fuser area • Duplex area • Above the duplex area 3 Open the standard trays, and then locate the jammed paper. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 5 Close the trays and door C. [x]‑page jam, slide the 3000‑sheet tray and open door C. [2yy.xx] 1 Slide the 3000‑sheet tray. 2 Open door C. Make sure that it does not hit any cable attached to the printer. 3 Remove the jammed paper from any of the following locations: Note: Make sure that all paper fragments are removed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Clearing jams • Fuser area • Below the fuser area • Duplex area • Above the duplex area 166
Clearing jams 167 4 Open the standard trays, and then locate the jammed paper. 5 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 6 Close the trays and door C. 7 Slide the 3000‑sheet tray back into place. [x]‑page jam, open door D and clear all jammed paper. [24y.xx] 1 Open door D, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 2 Open the optional tray, and then locate the jammed paper. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the tray and door D. [x]‑page jam, slide the 3000‑sheet tray and open door D. [24y.xx] 1 Slide the 3000‑sheet tray. 2 Open door D, and then remove the jammed paper.
Clearing jams Note: Make sure that all paper fragments are removed. 3 Open the optional tray, and then locate the jammed paper. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 5 Close the tray and door D. 6 Slide the 3000‑sheet tray back into place.
Clearing jams [x]‑page jam, slide the 3000‑sheet tray and open door F. [24y.xx] 1 Slide the 3000‑sheet tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Open door F, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 4 Close door F. 5 Open door C. Make sure that it does not hit any cable attached to the printer. 6 Remove the jammed paper from any of the following locations: Note: Make sure that all paper fragments are removed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Clearing jams 172 • Below the fuser area • Duplex area • Above the duplex area 7 Close door C, and then slide the 3000‑sheet tray back into place. [x]‑page jam, open doors G, H, and J and clear jammed paper. Leave paper in bin. [4yy.xx] 1 Open door G, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 2 Open door J, and then lift handle J1 to its upright position. 3 Open door H. 4 Remove the jammed paper from any of the following locations: Note: Make sure that all paper fragments are removed.
Clearing jams • Door J Note: If there is a jammed paper between the finisher bins, then remove the paper.
Clearing jams • Areas H3 and H4 • Area H6 5 Close Door H. 6 Open door C, and then remove the jammed paper. Note: Make sure that door C does not hit any cable attached to the printer.
Clearing jams 176 Notes: • Make sure that all paper fragments are removed. • If the 3000‑sheet tray is installed, then slide the tray to the right to open the door. 7 Close door C. [x]‑page jam, press latch to access area G. Leave paper in bin. [40y.xx] 1 Remove all paper from the staple finisher bin. 2 Press the latch and slide the staple finisher to the left, and then remove the jammed paper. Notes: • Make sure that all paper fragments are removed.
Clearing jams 3 Slide the finisher back into place. 4 Open door C, and then remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Notes: • Make sure that door C does not hit any cable attached to the printer. • Make sure that all paper fragments are removed.
Clearing jams • If the 3000‑sheet tray is installed, then slide the tray to the right to open the door. 5 Close door C. [x]‑page jam, press latch to access area G and clear jammed staples. Leave paper in bin. [402.93] 1 Remove all paper from the staple finisher bin. 2 Press the latch on the staple finisher, and then slide the finisher to the left. 3 Remove the staple cartridge holder.
Clearing jams 179 4 Use the metal tab to lift the staple guard, and then remove any loose staples. 5 Press the staple guard down until it clicks into place. 6 Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket.
Clearing jams 180 7 Push the cartridge holder into the finisher until the holder clicks into place. 8 Slide the finisher back into place. [x]‑page jam, open door H and rotate knob H6 clockwise. Leave paper in bin. [426.xx–428.xx] If the jammed paper is located under door G, then open the door and remove the paper.
Clearing jams 1 Open door J, and then lift handle J1. 2 Open door H. 3 Remove the jammed paper from any of the following locations: Note: Make sure that all paper fragments are removed.
Clearing jams • Door J Note: If there is a jammed paper between the finisher bins, then remove the paper.
Clearing jams • Areas H3 and H4 • Area H6 4 Using handle H5, pull out the booklet maker. 5 Remove the jammed paper from any of the following locations: Note: Make sure that all paper fragments are removed.
Clearing jams • Area H8 • Area H9 184
Clearing jams • Area H10 6 Push the booklet maker back into place. 7 Close door H. 8 Open door C, and then remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Notes: • Make sure that door C does not hit any cable attached to the printer. • Make sure that all paper fragments are removed. • If the 3000‑sheet tray is installed, then slide the tray to the right to open the door.
Troubleshooting 186 Troubleshooting Understanding the printer messages Cartridge low [88.xy] You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge nearly low [88.xy] If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge very low [88.xy] You may need to replace the toner cartridge very soon.
Troubleshooting 187 • Touch Reset active bin to reset the active bin for a linked set of bins. • Cancel the print job. Change [paper source] to [paper type] [paper size] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the Paper menu on the control panel, and then touch Finished changing paper. • Touch Use current [paper source] to use the available paper size and type in the tray.
Troubleshooting 188 Disk full [62] Try one or more of the following: • • • • From the control panel, touch Continue to clear the message and continue printing. Touch Reset active bin to reset the active bin for a linked set of bins. Delete fonts, macros, and other data stored in the printer hard disk. Install a hard disk with larger capacity. Disk must be formatted for use in this device From the printer control panel, touch Format disk to format the printer hard disk and clear the message.
Troubleshooting 189 • Touch Reset active bin to reset the active bin for a linked set of bins. • Cancel the print job. Insert hole punch box Insert the hole punch box into the finisher, and then touch Continue to clear the message. Insert Tray [x] Try one or more of the following: • Insert the specified tray into the printer. • Cancel the print job. • Reset the active bin for a linked set of bins by selecting Reset active bin on the printer control panel.
Troubleshooting 190 Insufficient space between paper stacks in Tray 3 Move the paper stacks apart, and then touch Continue on the control panel to clear the message and continue printing. Load [paper source] with [custom string] [paper orientation] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper, and then touch Finished loading paper on the control panel. • Touch Reset active bin to reset the active bin for a linked set of bins.
Troubleshooting 191 Load Multipurpose Feeder with [custom type name] [paper orientation] Try one or more of the following: • Load the feeder with the correct size and type of paper. • From the control panel, touch one of the following: – Prompt each page, paper loaded or Do not prompt, paper loaded—To clear the message and continue printing. – Automatically select paper—To use the paper loaded in the tray. – Reset active bin—To reset the active bin for a linked set of bins. • Cancel the print job.
Troubleshooting 192 Load staples [G11, G12] Try one or more of the following: • Replace or insert the staple cartridge into the finisher. For instructions on replacing or inserting the staple cartridge into the finisher, touch More information on the control panel. • From the control panel, touch Continue to clear the message and continue printing. • Cancel the print job. [x] maintenance kit very low [80.xy] You may need to replace the maintenance kit very soon.
Troubleshooting 193 Paper changes needed Try one or more of the following: • Touch Use current supplies to clear the message and continue printing. • Cancel the current print job. Parallel port [x] disabled [56] Try one or more of the following: • From the printer control panel, touch Continue to clear the message. • Enable the parallel port.
Troubleshooting 194 Reinstall missing or unresponsive photoconductor [31.xy] Try one or more of the following: • If the photoconductor unit is missing, then install it. For more information, see “Replacing a photoconductor unit” on page 136. • If the photoconductor unit is installed, then remove and then reinstall it. Note: If the message appears after reinstalling the supply, then replace the defective photoconductor unit. Remove defective disk [61] Remove and replace the defective printer hard disk.
Troubleshooting 195 Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region.
Troubleshooting 196 Replace paper pick rollers in [paper source], use parts and instructions in tray 1 or tray 2 compartment [80] Try one or more of the following: • Replace the pick rollers, and then touch Rollers replaced on the control panel to clear the message and continue printing. • Touch Replace later (jams may persist) to ignore the message and continue printing. Replace photoconductor, 0 pages remain [84.xy] Replace the photoconductor unit to clear the message and continue printing.
Troubleshooting 197 Serial port [x] disabled [56] Try one or more of the following: • From the printer control panel, touch Continue to clear the message. The printer discards any data received through the specified serial port. • Make sure Serial Buffer is not set to Disabled. • From the printer control panel, set Serial Buffer to Auto in the Serial [x] menu. Some held jobs were not restored From the printer control panel, touch Continue to delete the indicated job.
Troubleshooting The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results. Touch Continue on the control panel to clear the message and continue printing. Too many flash options installed [58] Try one or more of the following: • Touch Continue on the control panel to continue printing. • Remove the extra flash memory: 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra flash memory.
Troubleshooting 199 Unsupported option in slot [x] [55] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the unsupported option card from the printer controller board, and then replace it with a supported card. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Waste toner bottle nearly full [82.xy] You may need to order a waste toner bottle.
Troubleshooting 200 Action Yes No Step 4 Unplug the other electrical equipment, and then turn on the printer. If the printer does not work, then reconnect the other electrical equipment. Go to step 5. Check other electrical equipment plugged into the electrical outlet. Does other electrical equipment work? Step 5 Go to step 6. Check if the cables connecting the printer and the computer are inserted in the correct ports.
Troubleshooting 201 Action Yes No Step 11 Go to step 12. Install the correct printer driver. Check the installed printer driver. Is the correct printer driver installed? Step 12 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Contact customer support. Is the printer working? Printer display is blank Action Yes No Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel.
Troubleshooting 202 Action Yes No Step 3 Go to step 4. Reinstall the internal option. Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list. Is the internal option listed in the menu settings page? Step 4 a Check if the internal option is selected. The problem is solved. Contact customer support. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs.
Troubleshooting 203 Action Yes Step 2 The problem is solved. Contact customer support. Check the cable and the ISP connection. a Use the correct cable, and then make sure it is securely connected to the ISP. b Check if the ISP solution interface cable is securely connected into the receptacle of the controller board. No Note: The ISP solution interface cable and the receptacle on the controller board are color‑coded.
Troubleshooting 204 Action Yes Step 4 The problem is solved. Contact customer support. Check if the tray is available in the printer driver. No Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 40. Is the tray available in the printer driver? USB/parallel interface card does not operate correctly Action Yes No Step 1 Go to step 2.
Troubleshooting 205 Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: Go to step 2. The problem is solved. Go to step 3. The problem is solved. • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • Check if the paper guides are aligned against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator.
Troubleshooting 206 Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Go to step 2. Select one of the Print and Hold options, and then resend the print job. For more information, see “Printing confidential and other held jobs” on page 67.
Troubleshooting 207 Envelope seals when printing Action Yes Contact customer support. Note: Printing on envelopes with high moisture content can seal the flaps. b Resend the print job. a Use envelopes that have been stored in a dry environment. No The problem is solved. Does the envelope seal when printing? Error message about reading the flash drive appears Action Yes No Step 1 Go to step 2. Insert the flash drive into the front USB port.
Troubleshooting 208 Incorrect characters print Action Yes No Step 1 Deactivate Hex Trace mode. Go to step 2. Make sure that the printer is not in Hex Trace mode. Note: If Ready Hex appears on the display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Is the printer in Hex Trace mode? Contact customer Step 2 support. a From the control panel, select Standard Network or Network [x], and then set PCL SmartSwitch or PS SmartSwitch to On. b Resend the print job.
Troubleshooting 209 Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). b Resend the print job. The problem is solved. Go to step 2. Did the job print and collate correctly? Step 2 a From the printer software, set Collate to (1,2,3) (1,2,3). The problem is solved. Go to step 3. Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu. b Resend the print job.
Troubleshooting 210 Print job takes longer than expected Action Yes No Step 1 a Disable Eco‑Mode. The problem is solved. Go to step 2. From the control panel, navigate to: Settings > General Settings > Eco‑Mode > Off Note: Disabling Eco‑Mode may increase the consumption of energy or paper, or both. b Resend the print job. Did the job print? Step 2 The problem is solved. Go to step 3.
Troubleshooting 211 Print jobs do not print Action Yes No Step 1 The problem is solved. Go to step 2. a From the document you are trying to print, open the Print dialog and check if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print. b Resend the print job. Do the jobs print? The problem is solved. Go to step 3.
Troubleshooting 212 Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Yes No Step 1 The problem is solved. Go to step 2. a Open the trays, and then check if they contain paper of the same size and type. • Check if the paper guides are in the correct positions for the size of the paper loaded in each tray.
Troubleshooting 213 Print quality problems Characters have jagged or uneven edges Action Yes Step 1 Go to step 2. a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the printer control panel, navigate to: No The problem is solved. > Reports > Print Fonts 2 Touch PCL Fonts or PostScript Fonts. b Use a font that is supported by the printer or install the font that you want to use. For more information, contact your system support person.
Troubleshooting Action 214 Yes Step 1 Go to step 2. a Move the paper guides in the tray to the correct positions for the paper loaded. b Resend the print job. No The problem is solved. Is the page or image clipped? Step 2 Go to step 3. From the control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Do one or more of the following: • Specify the paper size from the tray settings to match the paper loaded in the tray.
Troubleshooting 215 Gray background on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes No Step 1 a From the Quality menu on the control panel, decrease the toner darkness. b Resend the print job. The problem is solved. Go to step 2. Did the gray background disappear from the prints? Step 2 a Remove, and then reinstall the photoconductor unit and the toner cartridge. The problem is solved. Go to step 3.
Troubleshooting Action 216 Yes Step 1 Go to step 2. a Make sure that your software program is using a correct fill pattern. No The problem is solved. b Resend the print job. Do horizontal voids appear on prints? Step 2 Go to step 3. a Load the specified tray or feeder with a recommended type of paper. The problem is solved. b Resend the print job. Do horizontal voids appear on prints? Step 3 a Remove, and then reinstall the photoconductor unit. Go to step 4. The problem is solved. Go to step 5.
Troubleshooting Action 217 Yes No Step 1 The problem is solved. Go to step 2. a Move the width and length guides in the tray to the correct positions for the paper size loaded. b Resend the print job. Are the margins correct? Step 2 Go to step 3. From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray. Do one or more of the following: • Specify the paper size from the tray settings to match the paper loaded in the tray.
Troubleshooting 218 Action Yes No Step 4 a Remove the paper from the tray, and then turn it over. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Yes No b Resend the print job. Is the paper still curled? Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job.
Troubleshooting 219 Action Yes Step 4 From the control panel, Go to step 5. set the paper texture in the Paper menu to match the paper loaded in the tray. Check if the paper loaded in the tray has texture or rough finishes. Are you printing on textured or rough paper? Step 5 a Load paper from a fresh package. No Go to step 6. The problem is solved. Go to step 7. The problem is solved. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.
Troubleshooting Action 220 Yes Go to step 3. Step 2 a From the control panel, set the paper type, texture, and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. Is the tray set to the type, texture, and weight of the paper loaded? No Do one or more of the following: • Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray.
Troubleshooting 221 Print is too light Action Yes No Step 1 a From the Quality menu on the control panel, increase the toner darkness. Go to step 2. The problem is solved. Go to step 3. Change the paper type, texture, and weight to match the paper loaded in the tray. Go to step 4. Step 3 a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. b Resend the print job. The problem is solved.
Troubleshooting 222 Action Yes No Step 6 a Clean the charger and the printhead lens. Go to step 7. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a Check if there is a packing material left on the photoconductor unit. 1 Remove the photoconductor unit. Go to step 2. The problem is solved. Go to step 3. The problem is solved. b Resend the print job.
Troubleshooting 223 Action Yes No Step 3 Contact customer support. The problem is solved. Action Yes No Step 1 a Reinstall the photoconductor unit. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. Replace the photoconductor unit, and then resend the print job.
Troubleshooting 224 Action Yes No Step 1 a Clean the charger and the printhead lens. Go to step 2. The problem is solved. Step 2 Go to step 3. a Replace the photoconductor unit if the distance between the defects is equal to 95.8 mm (3.77 in.). b Resend the print job. The problem is solved. b Resend the print job.
Troubleshooting 225 Action Yes No Step 3 a Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. b Resend the print job. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Yes No Do shadow images still appear on prints? Step 4 a Clean the charger and the printhead lens. b Resend the print job.
Troubleshooting 226 Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Action Yes Go to step 2. Step 1 a Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. b Resend the print job. No The problem is solved. Do streaked horizontal lines appear on prints? Step 2 Go to step 3. Change the paper type and weight to match the paper loaded in the tray. Go to step 4. The problem is solved. Go to step 5. The problem is solved.
Troubleshooting 227 Action Yes No Step 6 Contact customer support. The problem is solved. Yes No Replace the photoconductor unit, and then resend the print job. Do streaked horizontal lines appear on prints? Streaked vertical lines appear on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. b Resend the print job.
Troubleshooting 228 Action Yes No Step 4 a Remove, and then reinstall the photoconductor unit. 1 Remove the photoconductor unit. Go to step 5. The problem is solved. Go to step 6. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a Clean the charger and the printhead lens. Go to step 2. The problem is solved. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes.
Troubleshooting 229 Action Yes Step 3 The problem is solved. Contact customer support. Replace the photoconductor unit, and then resend the print job. No Did the toner fog or background shading disappear from the prints? Toner rubs off Leading edge ABC DEF Trailing edge Action Yes No Step 1 Go to step 2. Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray. Contact customer support. The problem is solved.
Troubleshooting 230 Transparency print quality is poor Action Yes No Step 1 Go to step 2. Set the paper type to Transparency. Contact customer support. The problem is solved. Action Yes No Step 1 a Clean the charger and the printhead lens. Go to step 2. The problem is solved. Contact customer support. The problem is solved. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray.
Troubleshooting 231 Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Go to step 6. The problem is solved. Contact customer support. The problem is solved. b Resend the print job.
Troubleshooting 232 Solving home screen application problems An application error has occurred Action Yes No Step 1 Go to step 2. Contact customer support. Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in the address field. If you do not know the IP address of the printer, then you can: • View the IP address on the printer home screen.
Troubleshooting 233 Action Yes No Step 3 Go to step 4. Contact your system support person. Go to step 5. Tighten the cable connection. Go to step 6. Contact your system support person. Check if the network connection is working. Is the network connection working? Step 4 Make sure the cable connections to the printer and print server are secure. For more information, see the setup documentation that came with the printer.
Notices 234 Notices Product information Product name: Lexmark MS911de Machine type: 4021 Model(s): 230 Edition notice June 2014 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 235 Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer commands (language) and functions included in its printer products.
Notices 236 All other trademarks are the property of their respective owners. AirPrint and the AirPrint logo are trademarks of Apple, Inc. Federal Communications Commission (FCC) compliance information statement This product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Notices 237 Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Notices 238 ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient operating temperature 10 to 30°C (50 to 86°F) Shipping temperature -10 to 40°C (14 to 104°F) Storage temperature and relative humidity -10 to 40°C (14 to 104°F) 15 to 85% RH Laser notice The printer is certified in the U.S.
Notices 239 DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam. PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima. NEBEZPEČÍ - Když jsou vyjmuty kazety a je odblokována pojistka, ze zařízení je vysíláno neviditelné laserové záření.
Notices 240 Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): 20 By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Notices 241 Japanese VCCI notice European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, and on the restrictions of use of certain hazardous substances in electrical and electronic equipment.
Notices 242 Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Notices 243 This product satisfies the Class A limits of EN 55022 and safety requirements of EN 60950‑1. Products equipped with 2.
Notices 244 Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE. Latviski Ar šo Lexmark International, Inc.
Notices 245 If this product is a feature or option, this statement applies only when that feature or option is used with the product for which it was intended. To obtain warranty service, you may be required to present the feature or option with the product. If you transfer this product to another user, warranty service under the terms of this statement is available to that user for the remainder of the warranty period. You should transfer proof of original purchase and this statement to that user.
Notices 246 —Use of printing media outside of Lexmark specifications —Refurbishment, repair, refilling or remanufacture by a third party of products, supplies or parts —Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY
Notices 247 The use of certain patents in this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for AES-CCM ECC Cipher Suites for TLS implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Index 248 Index 300K maintenance kit ordering 135 available internal options 21 avoiding jams 58 avoiding paper jams 160 Symbols B Numerics [x] maintenance kit very low [80.xy] 192 [x]‑page jam, clear manual feeder. [200.xx] 162 [x]‑page jam, detach the 3000‑sheet tray and open door F. [24y.xx] 170 [x]‑page jam, open door C and clear all jammed media. [2yy.xx] 163 [x]‑page jam, open door D and clear all jammed media. [24y.xx] 167 [x]‑page jam, open door H and rotate knob H6 clockwise.
Index control panel factory defaults, restoring 159 parts 13 using 13 control panel, printer indicator light 13 Sleep button light 13 controller board accessing 21 Custom Bin Names menu 78 Custom Names menu 78 custom paper type name assigning 52 creating 52 Custom Types menu 78 customer support contacting 233 D Default Source menu 71 Defective flash detected [51] 187 device and network settings information erasing 127 directory list printing 69 Disk full [62] 188 Disk must be formatted for use in this dev
Index 250 I J M icons on the home screen hiding 18 showing 18 Image menu 120 importing a configuration using the Embedded Web Server 20 Incorrect paper size, open [paper source] [34] 188 indicator light 13 individual settings information erasing 127 Insert hole punch box 189 Insert Tray [x] 189 installing a memory card 24 installing an optional card 25 installing hardware options order of installation 33 installing printer 40 installing printer hard disk 28 installing the optional trays 34 Insufficient
Index Standard Network 82 Standard USB 87 Substitute Size 75 TCP/IP 84 Universal Setup 78 Utilities 115 Wireless 85 XPS 115 Miscellaneous menu 95 mobile device printing from 66 moving the printer 9, 157 multipurpose feeder loading 48 N Network [x] menu 82 Network [x] software error [54] 192 Network Card menu 83 Network Reports menu 83 network setup page printing 45 noise emission levels 236 non‑volatile memory 126 erasing 127 Not enough free space in flash memory for resources [52] 192 notices 235, 236, 2
Index streaked vertical lines 227 toner fog or background shading appears on prints 228 toner rubs off 229 toner specks appear on prints 229 transparency print quality is poor 230 uneven print density 230 white streaks 230 print quality, troubleshooting cleaning the charger 129 cleaning the printhead lens 129 Print Settings menu 106 print troubleshooting envelope seals when printing 207 error reading flash drive 207 held jobs do not print 206 incorrect characters print 208 incorrect margins on prints 216 j
Index Load Multipurpose Feeder with [custom type name] [paper orientation] 191 Load Multipurpose Feeder with [paper size] [paper orientation] 191 Load Multipurpose Feeder with [paper type] [paper size] [paper orientation] 191 Load staples 191 Load staples [G11, G12] 192 Memory full [38] 192 Network [x] software error [54] 192 Not enough free space in flash memory for resources [52] 192 Open door H and remove paper from beneath area H10 192 Paper changes needed 193 Parallel port [x] disabled [56] 193 Photoc
Index Remove defective disk [61] 194 Remove packaging material, [area name] 194 Remove packaging material, open door C, remove metal clips 194 Remove paper from [linked set bin name] 194 Remove paper from all bins 194 Remove paper from bin [x] 194 Remove paper from standard output bin 194 removing printer hard disk 32 repeat print jobs 67 printing from a Macintosh computer 67 printing from Windows 67 repeating defects appear on prints 223 Replace [x] maintenance kit, 0 estimated pages remain [80.
Index supplies checking status 133 checking, from printer control panel 133 checking, using the Embedded Web Server 133 conserving 122 storing 135 using genuine Lexmark 134 using recycled paper 122 supplies, ordering photoconductor unit 134 staple cartridges 135 toner cartridge 134 waste toner bottle 134 Supply needed to complete job 197 supply notifications configuring 159 supported flash drives 66 supported paper sizes 58 finisher 61 supported paper types finisher 61 printer 60 supported paper weights fi
Index using recycled paper 122 using the control panel 13 using the touch‑screen buttons 15 Utilities menu 115 V verify print jobs 67 printing from a Macintosh computer 67 printing from Windows 67 vertical voids appear 230 viewing reports 158 virtual display checking, using Embedded Web Server 158 voids appear 230 volatile memory 126 erasing 127 volatility statement of 126 W waste toner bottle ordering 134 replacing 145 Waste toner bottle nearly full [82.xy] 199 Weblink server not set up.
