CX310 Series User's Guide June 2013 Machine type(s): 7527 Model(s): 211, 231 www.lexmark.
Contents 2 Contents Safety information.......................................................................................6 Learning about the printer...........................................................................8 Finding information about the printer......................................................................................................8 Selecting a location for the printer.......................................................................................................
Contents 3 Printing confidential and other held jobs................................................................................................56 Printing information pages......................................................................................................................58 Canceling a print job................................................................................................................................58 Copying....................................................
Contents 4 Securing the printer..................................................................................133 Using the security lock feature..............................................................................................................133 Statement of Volatility..........................................................................................................................133 Erasing volatile memory............................................................................
Contents 5 Troubleshooting.......................................................................................179 Understanding the printer messages....................................................................................................179 Solving printer problems.......................................................................................................................192 Solving print problems......................................................................................
Safety information 6 Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Safety information CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options.
Learning about the printer 8 Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available at http://support.lexmark.com.
Learning about the printer 9 What are you looking for? Find it here The latest supplemental information, updates, and customer support: Lexmark support Web site— http://support.lexmark.com • • • • • Documentation Note: Select your country or region, and then select your product to view the appropriate support site. Driver downloads Support telephone numbers and hours of operation for your country or region can be found on the support Web site or on the printed warranty that came with your printer.
Learning about the printer 1 Right side 304.8 mm (12 in.) 2 Front 508 mm (20 in.) 3 Left side 76.2 (3 in.) 4 Rear 101.6 mm (4 in.) 5 Top 291.7 mm (11.5 in.) 10 Printer configurations CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture.
Learning about the printer Basic models 1 Printer control panel 2 Automatic document feeder (ADF) 3 Standard bin 4 Top door latch 5 Right side cover 6 Standard 250-sheet tray (Tray 1) 7 Manual feeder 8 Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) Understanding the basic functions of the scanner • Make quick copies or set the printer to perform specific copy jobs. • Scan documents and send them to your computer, an e-mail address, or an FTP destination.
Learning about the printer 12 Using the ADF and scanner glass Scanner glass A B C Automatic document feeder (ADF) Use the scanner glass for single‑page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media Note: The ADF scans only one side of the page. (such as magazine clippings). Use the ADF for multiple‑page documents. Using the ADF • • • • • Load the document into the ADF tray faceup, short edge first.
Learning about the printer 13 Using the printer control panel 1 10 Use the 2 3 9 4 8 5 7 6 To 1 Display • View printing, copying, e‑mailing, and scanning options. • View printer status and error messages. 2 Select button • Select menu options. • Save settings. 3 Arrow buttons Scroll through menus or settings on the display. 4 Keypad Enter numbers, letters, or symbols. 5 Sleep button Enable Sleep mode or Hibernate mode. 6 Cancel button Stop all printer activity.
Learning about the printer 14 Sleep button light Printer status Blinking amber for 0.1 second, then goes completely off for 1.9 seconds in a slow, pulsing pattern The printer is in Hibernate mode.
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 16 Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Access the controller board at the back of the printer.
Additional printer setup 17 1 5 Reattach the cover.
Additional printer setup 6 Turn the screws clockwise to lock the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Access the controller board.
Additional printer setup 19 3 Align the notch (1) on the memory card with the ridge (2) on the connector. 1 2 4 Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. 1 2 5 Close the controller board access cover.
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 21 4 Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the controller board access door.
Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 23 3 Align the printer with the 650‑sheet duo tray, and then lower the printer into place. 4 Install the dust cover. Note: When the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 25.
Additional printer setup 24 Use the To 1 USB printer port Connect the printer to a computer. 2 Ethernet port Connect the printer to an Ethernet network. 3 USB wireless port Attach an optional wireless network adapter. 4 Security lock port Lock the system controller board. 5 Printer power cord socket Connect the printer to a properly grounded electrical outlet.
Additional printer setup 25 2 Do either of the following: • If you are using the Software and Documentation CD, then insert the CD and wait for the installation dialog to appear. If the installation dialog does not appear, then do the following: In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type D:\setup.exe > OK. In Windows 7 or earlier a Click , or click Start and then click Run. b In the Start Search or Run dialog, type D:\setup.exe. c Press Enter, or click OK.
Additional printer setup 26 3 From the menu that appears, do either of the following: • For Windows 7 or later, select Printer properties. • For earlier versions, select Properties. 4 Click the Configuration tab. 5 Do either of the following: • Click Update Now ‑ Ask Printer. • Under Configuration Options, manually add any installed hardware options. 6 Click Apply.
Additional printer setup 27 Installing the printer on an Ethernet network For Windows users 1 Obtain a copy of the software installer package. • From the Software and Documentation CD that came with your printer. • From our Web site: Go to www.lexmark.
Additional printer setup 28 3 Install the printer driver on the computer. a Insert the Software and Documentation CD, and then double‑click the installer package for the printer. b Follow the instructions on the computer screen. c Select a destination, and then click Continue. d From the Easy Install screen, click Install. e Type the user password, and then click OK. All the necessary applications are installed on the computer. f Click Close when installation is complete. 4 Add the printer.
Additional printer setup 29 • Security Method—There are four basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. – WPA or WPA2 preshared key or passphrase WPA includes encryption as an additional layer of security. The choices are AES or TKIP.
Additional printer setup 30 Use To Search for networks Show available wireless connections. Note: This menu item shows all broadcast secured or unsecured SSIDs. Enter a network name Manually type the SSID. Note: Make sure to type the correct SSID. Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup. 3 Press , and then follow the instructions on the printer display.
Additional printer setup 31 Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter. 1 Open a Web browser, and then type the printer IP address in the address field.
Additional printer setup 32 Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. 1 From the printer control panel, navigate to: > Settings > Reports > > Network Setup Page > Note: If an optional internal print server is installed, then Print Network [x] Setup Page appears.
Loading paper and specialty media 33 Loading paper and specialty media Proper selection and loading of media can improve how reliably documents print. For more information, see “Avoiding jams” on page 163 and “Storing paper” on page 49.
Loading paper and specialty media 34 Note: Do not remove trays while a job is printing or while Busy appears on the display. Doing so may cause a jam. 2 If the paper is longer than letter‑size paper, then squeeze and then slide the length guide at the back of the tray to extend it. 3 Squeeze, and then slide the length guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guide.
Loading paper and specialty media 35 4 Squeeze, and then slide the width guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guides. 5 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Loading paper and specialty media 36 6 Load the paper stack with the recommended printable side faceup. 7 Place the paper guides securely against the edges of the paper. 8 Insert the tray. 9 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Mixing paper sizes or paper types in a tray may cause jams.
Loading paper and specialty media 37 One‑sided printing using a letterhead Two‑sided printing using a letterhead • Load envelope with the flap side up and against the right side of the paper guide. 2 Feed paper into the manual feeder only to the point where its leading edge can contact the paper guides. Note: To achieve the best possible print quality, use only high‑quality media designed for laser printers. 3 Adjust the paper guides to the width of the paper loaded.
Loading paper and specialty media 1 Length guide tab 2 Paper size indicator 3 Width guide tab Loading the multipurpose feeder 1 Push the multipurpose feeder latch to the left.
Loading paper and specialty media 39 2 Open the multipurpose feeder. 3 Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. 4 Prepare the paper for loading. • Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges, and then fan them. Straighten the edges on a level surface.
Loading paper and specialty media 40 5 Locate the maximum paper fill indicator and tab. Note: Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides. 1 Width guide tab 2 Maximum paper fill indicator 3 Width guide 4 Feeder extender 5 Paper size indicator 6 Load the paper, and then adjust the width guide to lightly touch the edge of the paper stack.
Loading paper and specialty media 41 • Load envelopes with the flap side up and against the right side of the paper guide. Notes: • Do not load or close the multipurpose feeder while a job is printing. • Load only one size and type of paper at a time. • Paper should lie flat in the multipurpose feeder. Make sure the paper fits loosely in the multipurpose feeder and is not bent or wrinkled.
Loading paper and specialty media 42 Creating a custom name for a paper type Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu > Custom Names.
Loading paper and specialty media 43 Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Names 2 Type a name for the paper type, and then press . Assigning a custom paper type Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu.
Paper and specialty media guide 44 Paper and specialty media guide Using specialty media Tips on using letterhead • • • • Use letterhead designed specifically for laser printers. Print a test page on the letterhead being considered for use before buying large quantities. Before loading letterhead, flex, fan, and straighten the stacks to prevent sheets from sticking together. Page orientation is important when printing on letterhead.
Paper and specialty media guide 45 Source Printing Printable side Paper orientation Manual feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer first. Multipurpose feeder One‑sided Facedown Load the sheet with the top edge entering the printer first. Multipurpose feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer first.
Paper and specialty media guide 46 Tips on using envelopes • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the envelopes loaded in the tray. • • • • • Print samples on the envelopes being considered for use before buying large quantities. Use envelopes designed specifically for laser printers. For best performance, use envelopes made from 90‑g/m2 (24‑lb) paper or 25% cotton. Use only new envelopes from undamaged packages.
Paper and specialty media guide 47 Tips on using card stock Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly affect print quality. • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the card stock loaded in the tray. • Print samples on the card stock being considered for use before buying large quantities.
Paper and specialty media guide 48 Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly. Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that can degrade its performance. Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Paper and specialty media guide 49 • Do not mix paper sizes, types, or weights in the same tray; mixing results in jams. • Do not use coated papers unless they are specifically designed for electrophotographic printing. Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead: • Use grain long for 60–90‑g/m2 (16–24‑lb) paper. • Use only forms and letterhead printed using an offset lithographic or engraved printing process.
Paper and specialty media guide 50 • Store individual packages on a flat surface. • Do not store anything on top of individual paper packages. • Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper help keep the paper clean, dry, and flat. Supported paper sizes, types, and weights The following tables provide information on standard and optional paper sources and the sizes, types, and weights of paper they support.
Paper and specialty media guide Paper size and dimension Standard 250‑sheet tray Legal 51 Manual feeder 650‑sheet duo tray 550‑sheet tray ADF Multipurpose feeder Scanner glass Duplex mode X 1 1 1 1 1 1 1 1 1 X 1 1 1 X 216 x 356 mm (8.5 x 14 in.) Executive X 184 x 267 mm (7.3 x 10.5 in.) Oficio (Mexico) 216 x 340 mm (8.5 x 13.4 in.) Folio 216 x 330 mm (8.5 x 13 in.) Statement X X 1 X X 1,3 X 140 x 216 mm (5.5 x 8.5 in.) Universal X 1,3 76 x 127 mm (3 x 5 in.
Paper and specialty media guide Paper size and dimension DL Envelope Standard 250‑sheet tray 52 Manual feeder 650‑sheet duo tray 550‑sheet tray ADF Scanner glass Duplex mode Multipurpose feeder X X 1 X X X X X 1 X X X X X 1 X X X X X 1 X X X 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 98 x 162 mm (3.9 x 6.3 in.) up to 176 x 250 mm (6.9 x 9.8 in.
Paper and specialty media guide Paper type 250‑sheet tray 53 Manual feeder 650‑sheet duo tray 550‑sheet tray ADF Scanner glass Duplex mode Multipurpose feeder Paper • • • • • • • • • • Plain Recycled Glossy Bond Letterhead Preprinted Colored Light Heavy Rough/Cotto n • Custom Type [x] Card stock X Transparencies X X X Labels • Paper Envelope X X X
Printing 54 Printing Printing a document Printing a document 1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. 2 Send the print job: For Windows users a With a document open, click File > Print. b Click Properties, Preferences, Options, or Setup. c Adjust the settings, if necessary. d Click OK > Print. For Macintosh users a Customize the settings in the Page Setup dialog: 1 With a document open, choose File > Page Setup.
Printing 55 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Quality Menu > Toner Darkness. 3 Adjust the toner darkness, and then click Submit.
Printing 56 Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing confidential and other held jobs Storing print jobs in the printer 1 From the printer control panel, navigate to: > Settings > > Security > > Confidential Print > select the print job type Print job type Description Max Invalid PIN Limits the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted.
Printing 57 4 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential print job, also enter a four‑digit PIN. 5 Click OK or Print. 6 From the printer home screen, release the print job.
Printing 58 Printing information pages Printing a font sample list 1 From the printer control panel, navigate to: > Settings > > Reports > > Print Fonts 2 Press the up or down arrow button to select the font setting. 3 Press . Note: The PPDS fonts appear only when the PPDS data stream is activated. Canceling a print job Canceling a print job from the printer control panel 1 From the printer control panel, press .
Printing For Macintosh users 1 From the Apple menu, navigate to either of the following: • System Preferences > Print & Scan > select your printer > Open Print Queue • System Preferences > Print & Fax > select your printer > Open Print Queue 2 From the printer window, select the print job you want to cancel, and then delete it.
Copying 60 Copying Scanner glass A B C Automatic document feeder (ADF) Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media Note: The ADF scans only one-side of the page. (such as magazine clippings). Use the ADF for multiple‑page documents. Making copies Making a quick copy 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Copying 61 • The ADF indicator light comes on when the paper is loaded properly. 2 Adjust the paper guides. 3 From the printer control panel, use the keypad to enter the number of copies, and then press . Copying using the scanner glass 1 Place an original document facedown on the scanner glass in the upper left corner. 2 From the printer control panel, use the keypad to enter the number of copies, and then press .
Copying 62 4 Navigate to: Copy to > > select the tray containing the transparencies > > select the number of copies or enter a number on the keypad > 5 If there are no trays that contain transparencies, then do the following: a Navigate to: Copy to > > Manual Feeder > > select the size of the transparencies > b Load transparencies into the multipurpose feeder, and then press > Transparency > .
Copying 63 Customizing copy settings Copying to a different size 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying 64 5 If there are no trays that contain the paper size and type you want to use, then do the following: a Navigate to: Copy to > > Manual Feeder > > select the paper size > > select the paper type > b Load the size and type of paper into the multipurpose feeder, and then press . Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press .
Copying 65 3 From the printer control panel, navigate to: > Copy > > Darkness > adjust the darkness setting > select the number of copies or enter a number on the keypad > Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press . 4 Press the left or right arrow button to scroll to Finish the Job, and then press .
Copying 66 6 Select the number of copies or enter a number on the keypad, and then press . Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press . 7 Press the left or right arrow button to scroll to Finish the Job, and then press .
Copying 67 3 From the printer control panel, navigate to: > Copy > > Separator Sheets 4 Select Between Copies, Between Jobs, Between Pages, or Off. 5 Select the number of copies or enter a number on the keypad, and then press . Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press . 6 Press the left or right arrow button to scroll to Finish the Job, and then press .
Copying 68 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying 69 Copy to This option lets you select the paper size and type on which your copies will be printed. • To scroll to the paper size and type that matches the paper loaded in the tray or feeder, press the left or right arrow button, and then press . • If the settings for “Copy from” and “Copy to” are different, then the printer automatically adjusts the Scale setting to accommodate the difference.
Copying 70 Select from the following content sources: • • • • • • • • Color Laser—The original document was printed using a color laser printer. Black/White Laser—The original document was printed using a mono laser printer. Inkjet—The original document was printed using an inkjet printer. Photo/Film—The original document is a photo from a film. Magazine—The original document is from a magazine. Newspaper—The original document is from a newspaper.
E-mailing 71 E-mailing Scanner glass A B C Automatic document feeder (ADF) Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media Note: The ADF scans only one-side of the page. (such as magazine clippings). Use the ADF for multiple‑page documents. You can use the printer to e‑mail scanned documents to one or more recipients.
E-mailing 72 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > E-mail/FTP Settings > E-mail Settings. 3 Enter the appropriate information, and then click Submit. Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu.
E-mailing 73 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is properly loaded. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Scanning 74 Scanning Scanning to an FTP address Scanner glass A B C Automatic document feeder (ADF) Use the ADF for multiple‑page documents. Use the scanner glass for single-page documents, book pages, small items Note: The ADF scans only one-side of the page. (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a File Transfer Protocol (FTP) server.
Scanning 75 3 Enter the appropriate information. Note: A password may be required. If you do not have an ID and password, then contact your system support person. 4 Enter a shortcut number. If you enter a number that is already in use, then you are prompted to select another number. 5 Click Add. Scanning to an FTP address Scanning to an FTP address using a shortcut number 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Scanning 76 Scanning to a computer Scanner glass A B C Automatic document feeder (ADF) Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or Note: The ADF scans only one-side of the page. photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a computer. The computer does not have to be directly connected to the printer for you to receive images when scanning.
Scanning 77 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light turns on when the paper is loaded properly. b If you are loading a document into the ADF tray, then adjust the paper guides.
Understanding the printer menus 78 Understanding the printer menus Menus list Supplies Menu Paper Menu Reports Network/Ports Cyan Cartridge Magenta Cartridge Default Source Paper Size/Type Menu Settings Page Device Statistics Yellow Cartridge Substitute Size Network Setup Page Active NIC Standard Network or Network [x] Black Cartridge Paper Texture Network [x] Setup Page Standard USB Waste Toner Bottle Paper Weight Shortcut List SMTP Setup Maintenance Kit Paper Loading Copy Shortcuts
Understanding the printer menus 79 Supplies menu Use To Cyan, Magenta, Yellow, or Black Toner Cartridge Nearly Low Low Very Low Replace Missing Defective Missing or Unresponsive Unsupported Invalid Region OK Non‑genuine Lexmark Cartridge Show the status of the cyan, magenta, yellow, or black toner cartridge.
Understanding the printer menus 80 Paper menu Default Source menu Use To Default Source Tray [x] Multipurpose Feeder Manual Paper Manual Envelope Set a default paper source for all print jobs. Notes: • The 650‑sheet duo tray must be installed in order for Multipurpose Feeder to appear as a menu setting in the Paper menu. • Tray 1 (standard tray) is the factory default setting. • Only installed paper sources will appear as menu settings.
Understanding the printer menus 81 Use To Multipurpose Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in the multipurpose feeder.
Understanding the printer menus 82 Use To Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the size of the paper being manually loaded. Manual Paper Type Plain Paper Card Stock Transparency Recycled Glossy Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type being manually loaded.
Understanding the printer menus 83 Substitute Size menu Use To Substitute Size Off Statement/A5 Letter/A4 All Listed Substitute a specified paper size if the requested paper size is not available. Notes: • All Listed is the factory default setting. All available substitutions are allowed. • Off indicates that no size substitutions are allowed. • Setting a size substitution lets the print job continue without Change Paper appearing.
Understanding the printer menus 84 Use To Bond Texture Smooth Normal Rough Specify the relative texture of the bond paper loaded. Envelope Texture Smooth Normal Rough Specify the relative texture of the envelopes loaded. Letterhead Texture Smooth Normal Rough Specify the relative texture of the letterhead loaded. Preprinted Texture Smooth Normal Rough Specify the relative texture of the preprinted paper loaded.
Understanding the printer menus 85 Paper Weight menu Use To Plain Weight Light Normal Heavy Specify the relative weight of the plain paper loaded. Card Stock Weight Light Normal Heavy Specify the relative weight of the card stock loaded. Transparency Weight Light Normal Heavy Specify the relative weight of the transparencies loaded. Recycled Weight Light Normal Heavy Specify the relative weight of the recycled paper loaded.
Understanding the printer menus 86 Use To Letterhead Weight Light Normal Heavy Specify the relative weight of the letterhead loaded. Preprinted Weight Light Normal Heavy Specify the relative weight of the preprinted paper loaded. Colored Weight Light Normal Heavy Specify the relative weight of the colored paper loaded. Light Weight Light Specify that the relative weight of the paper loaded is light. Heavy Weight Heavy Specify that the relative weight of the paper loaded is heavy.
Understanding the printer menus 87 Use To Heavy Glossy Loading Off Determine and set two‑sided printing for all print jobs that specify Heavy Glossy as the paper type. Labels Loading Off Determine and set two‑sided printing for all print jobs that specify Labels as the paper type. Bond Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Bond as the paper type.
Understanding the printer menus 88 Custom Types menu Use To Custom Type [x] Paper Card Stock Transparency Glossy Rough/Cotton Labels Envelope Associate a paper or specialty media type with a factory default Custom Type [x] name or a user‑defined custom name created in the Embedded Web Server or MarkVisionTM Professional. Recycled Paper Card Stock Transparency Glossy Rough/Cotton Labels Envelope Notes: • Paper is the factory default setting for Custom Type [x].
Understanding the printer menus 89 Use To Portrait Width 3–8.5 inches 76–215.9 mm Set the width for portrait orientation. Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the U.S. factory default setting. You can increase the width in 0.01‑inch increments. • 215.9 mm is the international factory default setting. You can increase the width in 1‑mm increments. Portrait Height 3–14.17 inches 76–360 mm Set the height for portrait orientation.
Understanding the printer menus 90 Use To Print Fonts Print a report of all the fonts available for the printer language currently set in the printer. Asset Report Print a report containing asset information including the printer serial number and model name. The report contains text and UPC bar codes that can be scanned into an asset database. Network/Ports Active NIC menu Use To Active NIC Auto [list of available network cards] Allow the printer to connect to a network.
Understanding the printer menus 91 Use To NPA Mode Off Auto Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. The menu selection is then updated. Network Buffer Disabled Auto 3KB to [maximum size allowed] Set the size of the network input buffer.
Understanding the printer menus 92 Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card Use To View Card Status Connected Disconnected View the connection status of the network card. View Card Speed View the speed of an active network card. Network Address UAA LAA View the network addresses.
Understanding the printer menus 93 Use To Enable BOOTP On Off Specify the BOOTP address assignment setting. Enable AutoIP Yes No Specify the Zero Configuration Networking setting. Enable FTP/TFTP Yes No Enable the built-in FTP server, which lets you send files to the printer using File Transfer Protocol. Enable HTTP Server Yes No Enable the built-in Web server (Embedded Web Server). When enabled, the printer can be monitored and managed remotely using a Web browser.
Understanding the printer menus 94 Use To Auto Configuration On Off Specify whether or not the network adapter accepts the automatic IPv6 address configuration entries provided by a router. Set Hostname Set the host name. View Address Note: These settings can be changed only from the Embedded Web Server. View Router Address Enable DHCPv6 On Off Note: On is the factory default setting. Enable DHCPv6 in the printer. Note: On is the factory default setting.
Understanding the printer menus 95 Use To View Security Mode View the encryption method for the wireless network. AppleTalk menu Note: This menu appears only in printer models that are connected to an Ethernet network or when an optional wireless network adapter is installed.
Understanding the printer menus 96 Use To NPA Mode On Off Auto Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then process it appropriately. • The printer automatically restarts when changing the setting from the printer control panel. The menu selection is then updated.
Understanding the printer menus 97 SMTP Setup menu Use To Primary SMTP Gateway Specify SMTP server gateway and port information. Primary SMTP Gateway Port Note: 25 is the default SMTP gateway port. Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout 5–30 Specify the amount of time in seconds before the server stops trying to send an e‑mail. Note: 30 seconds is the factory default setting. Reply Address Specify a reply address of up to 128 characters in the e-mail sent by the printer.
Understanding the printer menus 98 Security menu Confidential Print menu Use To Confidential Job Expiration Set a limit on how long the printer stores confidential print jobs in the printer memory. Off Notes: 1 hour • If the Confidential Job Expiration setting is changed while confidential print jobs reside 4 hours in the printer memory, then the expiration time for those print jobs does not change to 24 hours the new default value.
Understanding the printer menus 99 Use To Configure Log Enable Audit Yes No Enable Remote Syslog No Yes Remote Syslog Facility 0–23 Severity of events to log 0–7 Specify how audit logs are configured. Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting. • Enable Remote Syslog determines if logs are sent to a remote server. No is the factory default setting.
Understanding the printer menus 100 Settings menu General Settings menu Use To Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Set the language of the text appearing on the printer display.
Understanding the printer menus 101 Use To ADF Loaded Beep Enabled Disabled Specify a custom beep when paper is loaded in the ADF. Quiet Mode Off On Reduce the amount of noise produced by the printer. Note: Enabled is the factory default setting. Notes: • Off is the factory default setting. This supports the performance specifications for your printer. • On configures the printer to produce as little noise as possible. This is best suited for printing text and line art.
Understanding the printer menus 102 Use To Allow Background Removal On Off Specify whether image background removal is allowed in copy, e‑mail, or FTP jobs. Scanner Jam Recovery Job Level Page Level Specify how a scan job should be reloaded if a paper jam occurs in the ADF. Alarms Alarm Control Cartridge Alarm Set an alarm when the printer requires operator intervention.
Understanding the printer menus 103 Use To Timeouts Print Timeout Disabled 1–255 sec Set the amount of time in seconds the printer waits to receive an end‑of‑job message before canceling the remainder of the print job. Notes: • “90 sec” is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed, and then the scanner checks to see if any new print jobs are waiting. • Print Timeout is available only when using PCL emulation.
Understanding the printer menus 104 Use To Print Recovery Page Protect Off On Let the printer successfully print a page that may not have printed otherwise. Notes: • Off is the factory default setting. This prints a partial page when there is not enough memory to print the whole page. • On sets the printer to process the whole page so that the entire page prints.
Understanding the printer menus 105 Use To Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Specify how the original document is produced. Color On Off Specify whether copies are printed in color. Allow color copies On Off Enable color in copies.
Understanding the printer menus 106 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. ID Card Specify the paper size of the original document. Copy To Source Tray [x] MP Feeder Manual Feeder Specify the paper source for copy jobs. Transparency Separators On Off Place a sheet of paper between transparencies.
Understanding the printer menus 107 Use To Overlay Confidential Copy Draft Urgent Custom Off Specify the overlay text printed on each page of the copy job. Allow priority copies On Off Allow interruption of a print job to copy a page or document. Background Removal ‑4 to 4 Adjust the amount of background visible on a copy. Auto Center Off On Automatically center the content on the page.
Understanding the printer menus 108 Use To Sharpness 1–5 Adjust the amount of sharpness of a copy. Temperature ‑4 to 4 Enable the user to specify “warm” or “cool” outputs. Note: 3 is the factory default setting. Note: "Cool” values generate a bluer output than the default, while “warm” values generate a redder output than the default. E‑mail Settings menu Use To E‑mail Server Setup Send me a copy Never appears On by default Off by default Always On Send a copy of the e-mail to the sender.
Understanding the printer menus 109 Use To Color Off On Specify whether to print copies in color. Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Specify the resolution of the scan in dots per inch. Darkness 1–9 Adjust the darkness of the output. Orientation Portrait Landscape Specify the orientation of the scanned image. Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in.
Understanding the printer menus 110 Use To JPEG Quality Best for content 5–90 Set the quality of a JPEG photo image in relation to file size and quality of the image. Notes: • • • • “Best for content” is the factory default setting. 5 reduces the file size and quality of the image. 90 provides the best image quality, but the file size is very large. This menu item applies to all scan functions. Text Default 5–90 Set the quality of a text image in relation to file size and quality of the image.
Understanding the printer menus 111 Use To Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning, and how much the dropout is increased or decreased. Contrast 0–5 Best for content Specify the contrast of the output. Mirror Image Off On Create a mirror image of the original document. Negative Image Off On Create a negative image of the original document.
Understanding the printer menus 112 FTP Settings menu Use To Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) Specify the format of the file for FTP sending. PDF Version 1.2–1.6 A–1a Set the version level of the PDF file for FTP sending. Content Type Text Graphics Text/Photo Photo Specify the content of the original document. Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Specify how the original document is produced.
Understanding the printer menus 113 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the paper size of the original document. Sides (Duplex) Off Long edge Short edge Specify how the text and graphics are oriented on the page. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting.
Understanding the printer menus 114 Use To Use Multi‑Page TIFF On Off For a multiple-page scan‑to‑FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page of the job. Choose between single-page TIFF files and multiple‑page TIFF files. Notes: • On is the factory default setting. • This menu item applies to all scan functions.
Understanding the printer menus 115 Use To Mirror Image Off On Create a mirror image of the original document. Negative Image Off On Create a negative image of the original document. Shadow Detail ‑4 to 4 Adjust the amount of shadow detail visible on a scanned image. Scan edge to edge Off On Allow edge-to-edge scanning of the original document. Sharpness 1–5 Adjust the amount of sharpness of a scanned image Note: Off is the factory default setting. Note: Off is the factory default setting.
Understanding the printer menus 116 Use To Printer Usage Max Yield Max Speed Set color toner use in printing. Black Only Mode On Off Set the printer to print text and graphics using only the black toner cartridge. Resource Save On Off Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a job that requires more than the available memory. Note: Max Yield is the factory default setting. Note: Off is the factory default setting.
Understanding the printer menus 117 Use To Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3) Stack the pages of a print job in sequence when printing multiple copies. Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether blank separator sheets are inserted. Note: “(1,2,3) (1,2,3)” is the factory default setting. Notes: • Off is the factory default setting. • Between Copies inserts a blank sheet between each copy of a print job if Collate is set to “(1,2,3) (1,2,3).
Understanding the printer menus 118 Quality menu Use To Print Mode Color Black Only Specify whether images are printed in black and white or in color. Color Correction Auto Off Manual Adjust the color output on the printed page. Notes: • Color is the factory default setting. • The printer driver is capable of overriding this setting. Notes: • Auto is the factory default setting. This applies different color conversion tables to each object on the printed page. • Off turns off color correction.
Understanding the printer menus 119 Use To RGB Brightness ‑6 to 6 Adjust the printed output either by lightening or darkening it. You can conserve toner by lightening the output. Note: 0 is the factory default setting. RGB Contrast 0–5 Adjust the contrast of printed objects. RGB Saturation 0–5 Adjust saturation in color outputs.
Understanding the printer menus 120 Use To Manual Color RGB Image RGB Text RGB Graphics Customize the RGB color conversions. Select from the following options: Vivid sRGB Display Display—True Black sRGB Vivid Off Notes: • sRGB Display is the factory default setting for RGB Image. This applies a color conversion table to an output that matches the colors displayed on a computer monitor. • sRGB Vivid is the factory default setting for RGB Text and RGB Graphics.
Understanding the printer menus 121 Utilities menu Use To Activate Hex Trace Assist in isolating the source of a print job problem. Notes: • When activated, all data sent to the printer is printed in hexadecimal and character representation, and control codes are not executed. • To exit or deactivate Hex Trace, turn off or reset the printer. Coverage Estimator Off On Provide an estimate of the percentage coverage of toner on a page.
Understanding the printer menus 122 Use To Image Smoothing On Off Enhance the contrast and sharpness of low‑resolution images and smoothen their color transitions. Notes: • Off is the factory default setting. • Image Smoothing has no effect on images that are 300 dpi or higher in resolution. PCL Emul menu Use To Font Source Resident Download All Specify the set of fonts used in the Font Name menu. Notes: • “Resident” is the factory default setting.
Understanding the printer menus 123 Use To PCL Emulation Settings Orientation Portrait Landscape Specify the orientation of text and graphics on a page. Notes: • Portrait is the factory default setting. It prints text and graphics parallel to the short edge of the page. • Landscape prints text and graphics parallel to the long edge of the page. PCL Emulation Settings Lines per Page 1–255 Specify the number of lines that print on each page. Notes: • 60 is the U.S. factory default setting.
Understanding the printer menus 124 Use To Tray Renumber View Factory Defaults MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper Default = 2 MEnv Default = 3 Show the factory default setting assigned to each tray or feeder. Tray Renumber Restore Defaults Yes No Restore all tray and feeder assignments to the factory default settings.
Understanding the printer menus 125 Use To Font Size 1–255 pt Set the default font size for HTML documents. Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale 1–400% Scale the default font for HTML documents. Notes: • 100% is the factory default setting. • Scaling can be increased in 1% increments. Orientation Portrait Landscape Set the page orientation for HTML documents. Margin Size 8–255 mm Set the page margin for HTML documents.
Understanding the printer menus 126 Use To Orientation Portrait Landscape Reverse Portrait Reverse Landscape Set the image orientation. Note: Portrait is the factory default setting. Help menu The Help menu consists of a series of Help pages that are stored in the multifunction printer (MFP) as PDF files. They contain information about using the printer and performing various tasks, including copying, e‑mailing, and scanning. English, French, German, and Spanish translations are stored in the printer.
Saving money and the environment 127 Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.
Saving money and the environment 128 Avoid paper jams Carefully select and load paper to avoid paper jams. For more information, see “Avoiding jams” on page 163. Saving energy Using Eco‑Mode Use Eco‑Mode to quickly select one or more ways to reduce your printer's environmental impact.
Saving money and the environment 129 Use To On Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There is a short delay before the first page is printed. • The alarm control and cartridge alarm sounds are turned off. • The printer ignores the Advance Start command. Off Use factory default settings. Note: This setting supports the performance specifications of the printer. 3 Press .
Saving money and the environment 130 Using Hibernate mode Hibernate is an ultra‑low‑power operating mode. When operating in Hibernate mode, all other systems and devices are powered down safely. Notes: • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode. • If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
Saving money and the environment 131 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > General Settings > Timeouts.
Saving money and the environment 132 Recycling Lexmark products To return Lexmark products for recycling: 1 Go to www.lexmark.com/recycle. 2 Find the product type you want to recycle, and then select your country or region from the list. 3 Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in the Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to determine the items they accept.
Securing the printer 133 Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Securing the printer 134 Erasing volatile memory The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered data, simply turn off the printer. Erasing non‑volatile memory Erase individual settings, device and network settings, security settings, and embedded solutions by following these steps: 1 Turn off the printer. 2 Hold down 2 and 6 on the keypad while turning the printer on.
Maintaining the printer 135 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Maintaining the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Clean all the areas shown, and then let them dry. 1 White underside of the ADF cover 2 White underside of the scanner cover 3 Scanner glass 4 ADF glass 4 Close the scanner cover.
Maintaining the printer 137 Checking the status of parts and supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the printer control panel, navigate to: > Status/Supplies > View Supplies > Checking the status of parts and supplies from the Embedded Web Server Note: Make sure the computer and printer are connected to the same network.
Maintaining the printer 138 Ordering supplies To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Maintaining the printer 139 Item Worldwide Cyan 800S2 Magenta 800S3 Yellow 800S4 For more information on countries located in a region, visit www.lexmark.com/regions. Ordering imaging kits Item All countries and regions Black imaging kit 700Z1 Color imaging kit 700Z5 Ordering a maintenance kit Notes: • Using certain types of paper may require more frequent replacement of the maintenance kit.
Maintaining the printer 140 Replacing supplies Replacing the waste toner bottle 1 2 4 1 Top door 2 Waste toner bottle 3 Right side cover 4 Front door 3 1 Unpack the replacement waste toner bottle. 2 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Maintaining the printer 3 Open the top door. 4 Remove the right side cover. 5 Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Maintaining the printer 142 6 Seal the used waste toner bottle in the enclosed packaging. For more information, see “Recycling Lexmark products” on page 132. 7 Insert the replacement waste toner bottle. 8 Insert the right side cover. 9 Slide and hold the release latch on the right side of the printer, and then slowly close the top door.
Maintaining the printer 10 Close the front door. Replacing a black and color imaging kit 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Open the top door.
Maintaining the printer 3 Remove the toner cartridges by lifting the handles, and then gently pulling them away from the imaging kit. 4 Remove the right side cover. 5 Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Maintaining the printer 6 Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. 7 Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. 8 Unpack the replacement black and color imaging kit. Notes: • The color imaging kit includes the imaging kit and the cyan, magenta, yellow, and black developer units. • The black imaging kit includes the imaging kit and the black developer unit.
Maintaining the printer 146 For more information, see “Recycling Lexmark products” on page 132. Note: When replacing the black imaging kit, save the cyan, magenta, and yellow developer units. Dispose only the black developer unit. 10 Gently shake the yellow, cyan, magenta, and black developer units side‑to‑side. 11 Remove the red packing strip and the attached fabric from the developer units. 12 Gently insert the yellow, cyan, magenta, and black developer units.
Maintaining the printer 147 Note: Make sure each developer unit is inserted into the matching color slot. 13 Remove the red packing strip from the imaging kit. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs. 14 Align and then insert the imaging kit.
Maintaining the printer 15 Gently but firmly push the blue levers down until the imaging kit fits into place. Note: Make sure that the imaging kit is fully seated. 16 Insert the waste toner bottle. 17 Insert the right side cover.
Maintaining the printer 149 18 Insert the toner cartridges. 19 Slide and hold the release latch on the right side of the printer, and then slowly close the top door. 1 2 20 Close the front door.
Maintaining the printer Replacing toner cartridges Warning—Potential Damage: Damage caused by use of a non‑Lexmark toner cartridge is not covered under warranty. Note: A reduced print quality may result from using non‑Lexmark toner cartridges. 1 Open the top door. 2 Remove the toner cartridge by lifting the handle, and then gently pulling it away from the imaging kit.
Maintaining the printer 3 Unpack the new toner cartridge, and then remove its packaging. 4 Align the new toner cartridge, and then press the cartridge down until it fits into place. 5 Slide and hold the release latch on the right side of the printer, and then slowly close the top door. 6 Seal the used toner cartridge in the bag that the replacement toner cartridge came in. For more information, see “Recycling Lexmark products” on page 132.
Maintaining the printer Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer. 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Open the top door.
Maintaining the printer 3 Lift the toner cartridge handle, and then gently pull it from the imaging kit. 4 Remove the right side cover. 5 Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Maintaining the printer 6 Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. 7 Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Warning—Potential Damage: Do not touch the underside of the imaging kit. Doing so could damage the imaging kit. 8 Remove the used developer unit.
Maintaining the printer 9 Gently shake the replacement developer unit side‑to‑side before removing it from its packaging. 10 Remove the red shipping cover from the developer unit. 11 Insert the developer unit.
Maintaining the printer 12 Align and then insert the imaging kit. 13 Gently but firmly push the blue levers down until the imaging kit fits into place. Note: Make sure that the imaging kit is fully seated. 14 Replace the waste toner bottle.
Maintaining the printer 157 15 Insert the right side cover. 16 Insert the toner cartridges. 17 Slide and hold the release latch on the right side of the printer, and then slowly close the top door.
Maintaining the printer 158 18 Close the front door. 19 Seal the used developer unit in the bag that the replacement developer unit came in. For more information, see “Recycling Lexmark products” on page 132. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Maintaining the printer Shipping the printer When shipping the printer, use the original packaging.
Managing the printer 160 Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Managing the printer 161 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Reports, and then click the type of report you want to view.
Managing the printer 162 Copying printer settings to other printers Note: This feature is available only in network printers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Clearing jams 163 Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jams occur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser. Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing.
Clearing jams 164 • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it.
Clearing jams 165 1 2 3 4 8 5 7 6 Jam location Message on the display What to do 1 Automatic document [x]‑page jam, open automatic feeder feeder (ADF) top cover [28y.xx] Remove all paper from the ADF tray, and then remove the jammed paper. 2 Standard bin [x]‑page jam, clear standard bin [203.xx] Remove the jammed paper. 3 Fuser [x]‑page jam, open front door to clear Open the front door, then pull the tab and hold the fuser [202.xx] fuser cover down, and then remove the jammed paper.
Clearing jams [x]‑page jam, clear standard bin [203.xx] 1 Open the top door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 167 3 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. a If there is a jammed paper under the fuser, then firmly grasp the paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams b Pull the green lever to open the fuser cover. c If there is a jammed paper in the fuser, then hold down the fuser cover, and then remove the paper. Note: Make sure all paper fragments are removed.
Clearing jams 169 4 Slide and hold the release latch on the right side of the printer, and then slowly close the top door. 1 2 5 Close the front door. 6 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm. [x]-page jam, open front door to clear fuser [202.xx] 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Clearing jams 2 Open the top door.
Clearing jams 3 Pull the green lever to open the fuser cover. 4 Hold down the fuser cover, and then remove the jammed paper. Note: Make sure all paper fragments are removed.
Clearing jams 172 5 Slide and hold the release latch on the right side of the printer, and then slowly close the top door. 1 2 6 Close the front door. 7 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm. [x]-page jam, open front door [20y.xx] 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Clearing jams 173 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close the front door. 4 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm. [x]‑page jam, open front door to clear duplex [23y.xx] 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Clearing jams 174 3 Close the front door. 4 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm. [x]‑page jam, open tray [x] [24y.xx] 1 Pull out the tray completely. Note: The message on the printer display indicates the tray where the jammed paper is located. 2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Clearing jams 175 3 Insert the tray. 4 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm. [x]‑page jam, clear manual feeder [251.xx] 1 Pull out the standard 250-sheet tray (Tray 1) and manual feeder. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Insert the tray.
Clearing jams 176 [x]‑page jam, clear multipurpose feeder [250.xx] 1 Push the paper release lever in the multipurpose feeder to access the jammed paper, and then gently pull out the paper. Note: Make sure all paper fragments are removed. 2 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 3 Reload paper into the multipurpose feeder.
Clearing jams 177 4 Slide the paper guide until it rests lightly against the edge of the paper stack. 1 2 5 From the printer control panel, touch models, select Next > to clear the message and continue printing. For non‑touch‑screen printer > Clear the jam, press OK > . [x]‑page jam, open automatic feeder top cover. [28y.xx] 1 Remove all original documents from the ADF tray. Note: The message is cleared when the pages are removed from the ADF tray. 2 Open the ADF cover.
Clearing jams 178 Note: Make sure all paper fragments are removed. 4 Close the ADF cover. 5 Straighten the edges of the original documents, then load the documents into the ADF, and then adjust the paper guide. 6 From the printer control panel, touch models, select Next > to clear the message and continue printing. For non‑touch‑screen printer > Clear the jam, press OK > .
Troubleshooting 179 Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom type name] Try one or more of the following: • Load the correct size and type of paper in the tray, and then select Finished changing paper on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm.
Troubleshooting 180 Close flatbed cover and load originals if restarting job [2yy.xx] From the printer control panel, try one or more of the following: • Select Scan from automatic feeder, and then press to continue scanning from the ADF immediately after the last successful scan job. • Select Scan from flatbed, and then press to continue scanning from the scanner glass immediately after the last successful scan job.
Troubleshooting 181 Configuration change, some held jobs were not restored [57] Held jobs are invalidated because of any of the following possible changes in the printer: • • • • The printer firmware has been updated. The tray for the print job is removed. The print job is sent from a flash drive that is no longer attached to the USB port. The printer hard disk contains print jobs that were stored when the hard disk was installed in a different printer model.
Troubleshooting 182 • Make sure that the paper size is correctly set. For example, if Multipurpose Feeder Size is set to Universal, then make sure the paper is large enough for the data being printed. • Cancel the print job. Insert Tray [x] Insert the indicated tray into the printer. Insufficient memory for Flash Memory Defragment operation [37] Try one or more of the following: • From the printer control panel, select Continue to stop the defragmentation and continue printing.
Troubleshooting 183 Load [paper source] with [custom type name] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • To use the tray with the correct paper size or type, select Finished loading paper on the printer control panel. For non‑touch‑screen printer models, press to confirm. Note: If the printer detects a tray that has the correct paper type and size, then it feeds from that tray.
Troubleshooting 184 Load Manual Feeder with [custom string] Try one or more of the following: • Load the feeder with the correct size and type of paper. • Depending on your printer model, touch Prompt each page, paper loaded or press on the printer control panel to clear the message and continue printing. • Cancel the current job. Load Manual Feeder with [custom type name] Try one or more of the following: • Load the feeder with the correct size and type of paper.
Troubleshooting 185 If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. Maintenance kit very low, [x] estimated pages remain [80.xy] You may need to replace the maintenance kit very soon. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
Troubleshooting 186 All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components. Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
Troubleshooting 187 Remove paper from standard output bin Remove the paper stack from the standard bin. Replace [color] cartridge, 0 estimated pages remain [88.xy] Replace the indicated toner cartridge to clear the message and continue printing. For more information, see the instruction sheet that came with the supply. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.
Troubleshooting 188 • Select Finish job without further scanning, and then press to end the last successful scan job. Note: This does not cancel the scan job. All successfully scanned pages will be processed further for copying or e-mailing. • Select Restart Job, and then press to restart the scan job with the same settings from the previous scan job. • Select Cancel Job, and then press to clear the message and cancel the scan job. Replace defective [type] imaging kit [31.
Troubleshooting 189 Replace missing waste toner bottle [82.xy] Install the missing waste toner bottle to clear the message. For more information, see the instruction sheet that came with the supply. Replace unsupported [color] cartridge [32.xy] Remove the toner cartridge, and then install a supported one to clear the message. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace unsupported [type] imaging kit [32.
Troubleshooting 190 Scanner jam, remove jammed originals from the scanner [2yy.xx] Remove the jammed paper from the scanner. SMTP server not set up. Contact system administrator. From the printer control panel, press to clear the message. Note: If the message appears again, then contact your system support person. Standard network software error [54] Try one or more of the following: • From the printer control panel, select Continue to continue printing.
Troubleshooting 191 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Too many trays attached [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra trays. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. [Type] imaging kit low [84.xy] Note: The type can be a black imaging kit, or a black and color imaging kit. You may need to order an imaging kit.
Troubleshooting 192 Waste toner bottle nearly full [82.xy] You may need to order a waste toner bottle. If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. Weblink server not set up. Contact system administrator. From the printer control panel, press to clear the message. Note: If the message appears again, then contact your system support person.
Troubleshooting 193 Action Yes No Step 5 Go to step 6. Make sure to match the following: Check if the cables connecting the printer and the computer are inserted in the correct ports. • The USB symbol on the cable with the USB symbol on the printer Are the cables inserted in the correct ports? • The appropriate Ethernet cable with the Ethernet port Step 6 Make sure the electrical outlet is not turned off by a switch or breaker. Turn on the switch or reset the breaker. Go to step 7.
Troubleshooting 194 Printer display is blank Action Yes No Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Turn off the printer, and then contact customer support.
Troubleshooting 195 Action Yes No Step 4 a Check if the internal option is selected. The problem is solved. Contact customer support. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see “Updating available options in the printer driver” on page 25. b Resend the print job.
Troubleshooting 196 Paper feed problems Jammed pages are not reprinted Action Yes No The problem is solved. Contact customer support. a Turn on jam recovery. 1 From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Jam Recovery 2 Select On or Auto. 3 Depending on your printer model, press or touch Submit. b Resend the pages that did not print.
Troubleshooting 197 Paper jam message remains after jam is cleared Action a Do either of the following: • For touch‑screen printer models, touch or Done. • For non‑touch‑screen printer models, select Next > the jam, press OK > . b Follow the instructions on the printer display. Does the paper jam message remain? > Clear Yes No Contact customer support. The problem is solved.
Troubleshooting 198 Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Go to step 2. Select one of the Print and Hold options, and then resend the print job. For more information, see “Printing confidential and other held jobs” on page 56.
Troubleshooting 199 Incorrect characters print Action Yes No Step 1 Deactivate Hex Trace mode. Go to step 2. Contact customer support. The problem is solved. Action Yes No Step 1 a Check if you are printing on paper that is supported by the tray. The problem is solved. Go to step 2. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.
Troubleshooting 200 Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). b Resend the print job. The problem is solved. Go to step 2. Did the job print and collate correctly? Step 2 a From the printer software, set Collate to (1,2,3) (1,2,3). The problem is solved. Go to step 3. Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu. b Resend the print job.
Troubleshooting 201 Print jobs do not print Action Yes No Step 1 The problem is solved. Go to step 2. a From the document you are trying to print, open the Print dialog and check if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print. b Resend the print job. Do the jobs print? The problem is solved. Go to step 3.
Troubleshooting 202 Print job takes longer than expected Action Yes No Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer. a From the printer control panel, navigate to: Settings > General Settings b Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both. Did the job print? Step 2 The problem is solved. Go to step 3.
Troubleshooting 203 Repeating defects appear on prints ) ) ) Action Yes Step 1 Go to step 2. 1 Check if the distance between the defects is equal to one of the following: Measure the distance between the defects. Check for a distance between the defects that equals: • • • • • No 25.1 mm (0.98 in.) 29.8 mm (1.17 in.) • 37.7 mm 43.9 mm (1.72 in.) (1.48 in.) 45.5 mm (1.79 in.) • 78.5 mm 94.2 mm (3.70 in.) (3.09 in.) • 95 mm (3.74 in.
Troubleshooting Action 204 Yes No Step 1 The problem is solved. Go to step 2. a Open the trays, and then check if they contain paper of the same size and type. • Check if the paper guides are in the correct positions for the size of the paper loaded in each tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. b Resend the print job. Do the trays link correctly? The problem is solved. Contact customer Step 2 support.
Troubleshooting 205 Print quality problems Characters have jagged or uneven edges Action Yes Go to step 2. Step 1 a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the printer control panel, navigate to: No Select a font that is supported by the printer. Menus > Reports > Print Fonts 2 Select PCL Fonts or PostScript Fonts. b Resend the print job. Are you using fonts that are supported by the printer? The problem is solved. Contact customer support.
Troubleshooting 206 Action Yes No Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. • From the printer control panel, change the paper size to match the paper loaded in the tray. Does the paper size match the paper loaded in the tray? • From the printer control panel, change the paper type to match the paper loaded in the tray.
Troubleshooting 207 Action Yes No Step 1 The problem is solved. Go to step 2. Reduce the toner darkness. a From the Quality menu on the printer control panel, reduce the toner density. Note: 4 is the factory default setting. b Resend the print job. Did the gray background disappear? Step 2 a Remove, and then reinstall the imaging kit. The problem is solved. Contact customer support. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes.
Troubleshooting 208 Action Yes No Step 3 a Remove, and then reinstall the imaging kit. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Yes No Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. b Resend the print job.
Troubleshooting 209 Action Yes No Step 3 a Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. b Resend the print job. The problem is solved. Contact customer support. Are the margins correct? Paper curl Action Yes No Step 1 Go to step 2. Adjust the width and length guides. Go to step 3. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. Go to step 4. The problem is solved. Go to step 5.
Troubleshooting 210 Print irregularities Leading edge ) ) ABCDE ABCDE ABCDE Trailing edge Action Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. b Resend the print job. No The problem is solved. Do print irregularities still appear? Step 2 Go to step 3. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.
Troubleshooting 211 Action Yes No Step 6 Contact customer support. The problem is solved. Action Yes No Step 1 a From the Quality menu on the printer control panel, select Color Adjust. b Resend the print job. Go to step 2. The problem is solved. Go to step 3. Step 2 a From the Quality menu on the printer control panel, reduce the toner darkness. The problem is solved. Replace the imaging kit, and then resend the print job.
Troubleshooting 212 Action Yes No Step 5 From the printer control panel, set the paper texture in the Paper menu to match the paper loaded on the tray. Go to step 6. Go to step 7. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a From the Quality menu on the printer control panel, select Color Adjust. b Resend the print job. Go to step 2. The problem is solved. Step 2 Go to step 3.
Troubleshooting 213 Action Yes No Step 3 Go to step 4. Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray. Go to step 5. Step 4 a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. b Resend the print job. The problem is solved. From the printer control panel, set the paper type, texture, and weight in the Paper menu to match the paper loaded in the tray.
Troubleshooting 214 Action Yes No Step 1 a Check if there is packing material left on the imaging kit. 1 Remove the imaging kit. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a Remove, and then reinstall the imaging kit. Go to step 2. The problem is solved. Contact customer support. The problem is solved. 2 Check if the packing material is properly removed from the imaging kit.
Troubleshooting 215 Shadow images appear on prints Leading edge A AB BC CD D A B C D ABCD Trailing edge Action Yes No Step 1 Go to step 2. Load paper with the correct paper type and weight in the tray. Go to step 3. Change the paper type and weight to match the paper loaded in the tray. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Check if the paper loaded in the tray has the correct paper type and weight.
Troubleshooting Action 216 Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded. b Resend the print job. No The problem is solved. Is the print still skewed? Step 2 a Check if you are printing on a paper that is supported by the tray. Contact customer support. The problem is solved. Yes No b Resend the print job.
Troubleshooting 217 Action Yes No Step 3 a Load paper from a fresh package. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Yes No Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked horizontal lines appear on prints? Step 4 a Remove, and then reinstall the imaging kit.
Troubleshooting 218 Action Yes No Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper texture, type, and weight in the Paper menu to match the paper loaded in the tray. • Specify the paper texture, type, and weight from the tray settings to match the paper loaded in the tray. Do the paper texture, type, and weight match the paper in the tray? • Change the paper loaded in the tray to match the paper size specified in the tray settings.
Troubleshooting 219 Action Yes No Step 1 a Remove, and then reinstall the imaging kit. The problem is solved. Go to step 2. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. b Resend the print job.
Troubleshooting 220 Transparency print quality is poor Action Yes No Step 1 Go to step 2. Set the paper type to Transparency. Contact customer support. The problem is solved. Action Yes No Replace the imaging kit, and then resend the print job. Contact customer support. The problem is solved. Action Yes No Step 1 a Check if your software program is using a correct fill pattern. Go to step 2. The problem is solved.
Troubleshooting 221 Action Yes No Step 2 a From the Paper Menu on the printer control panel, check the paper type and paper weight. b Resend the print job. Go to step 3. The problem is solved. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Do vertical voids appear on prints? Step 3 Check if you are using a recommended type of paper. a Load paper source with a recommended type of paper. b Resend the print job.
Troubleshooting 222 How is color specified in a document to be printed? Software programs typically specify the document color using RGB or CMYK color combinations. Additionally, they let users modify the color of each object in a document. For more information, see the help information of your operating system. How does the printer know what color to print? When a user prints a document, information describing the type and color of each object is sent to the printer.
Troubleshooting Object type CMYK Image 223 Color conversion tables • US CMYK—Applies color correction to approximate the SWOP (Specifications for Web Offset Publishing) color output. CMYK Text CMYK Graphics • Euro CMYK—Applies color correction to approximate Euroscale color output. • Vivid CMYK—Increases the color saturation of the US CMYK color correction setting. • Off—No color correction is implemented.
Troubleshooting 224 Action Yes Step 3 The problem is solved. Contact customer support. Make sure you are using a recommended type of color transparency, and then resend the print job. No Does the print on the color transparency look lighter? The color of the print does not match the color of the original file Note: The color conversion tables used in Auto Color Correction mode generally approximate the colors of a standard computer monitor.
Troubleshooting 225 • “Scanner unit does not close” on page 225 • “Poor copy quality” on page 226 • “Partial document or photo copies” on page 227 Copier does not respond Action Yes Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. No Does an error or status message appear? Step 2 Go to step 3. Check if the power cord is plugged into the printer and a properly grounded electrical outlet.
Troubleshooting 226 Poor copy quality Action Yes Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. No Does an error or status message appear? Step 2 Go to step 3. Increase the scan resolution setting for a higher‑quality output. Go to step 4. See “Cleaning the scanner glass” on page 136. Go to step 5. See “Print quality problems” on page 205. Go to step 6.
Troubleshooting 227 Action Yes No Step 8 Go to step 9. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 Go to step 2. Place the document or photo facedown on the scanner glass in the upper left corner. Go to step 3. Change the paper size setting to match the paper loaded in the tray, or load the tray with paper that matches the paper size setting. Check for missing or faded text on prints.
Troubleshooting • • • • • • 228 “Scan job was not successful” on page 229 “Scanner unit does not close” on page 229 “Scanning takes too long or freezes the computer” on page 230 “Poor scanned image quality” on page 230 “Partial document or photo scans” on page 231 “Cannot scan from a computer” on page 231 The scanner does not respond Action Yes No Step 1 Go to step 2. Turn on the printer. Go to step 3.
Troubleshooting 229 Action Yes Step 7 The problem is solved. Contact customer support. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. No Are the printer and scanner working? Scan job was not successful Action Yes No Step 1 Go to step 2. Connect the cables properly. Change the file name. Go to step 3. Close the file you are scanning. Go to step 4. Check the cable connections.
Troubleshooting 230 Scanning takes too long or freezes the computer Action Yes No Step 1 Go to step 2. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 Check if an error message appears on the display. Clear the error message. Go to step 2. Go to step 3. Increase the scan resolution settings for a higher‑quality output. Go to step 4. See “Cleaning the scanner glass” on page 136. Go to step 5.
Troubleshooting 231 Action Yes No Step 6 Go to step 7. Change the Content Type and Content Source settings to match the document being scanned. Problem solved. Contact customer support. Yes No Check the scan settings. From the Scan screen, make sure the Content Type and Content Source settings are correct for the document being scanned.
Troubleshooting 232 Embedded Web Server does not open Action Yes No Step 1 a Turn on the printer. The problem is solved. Go to step 2. b Open a Web browser, and then type the printer IP address. c Press Enter. Does the Embedded Web Server open? The problem is solved. Go to step 3. Step 2 Make sure the printer IP address is correct.
Troubleshooting 233 Action Yes Step 5 The problem is solved. Contact your system support person. Temporarily disable the Web proxy servers. Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server.
Notices 234 Notices Product information Product name: Lexmark CX310n and CX310dn Machine type: 7527 Model(s): 211, 231 Edition notice June 2013 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 235 Licensing notices All licensing notices associated with this product can be viewed from the root directory of the installation software CD. Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the Hewlett-Packard Company.
Notices 236 Taffy Agfa Corporation Times New Roman The Monotype Corporation plc Univers Linotype-Hell AG and/or its subsidiaries All other trademarks are the property of their respective owners. AirPrint and the AirPrint logo are trademarks of Apple, Inc. Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. Note: Some modes may not apply to your product.
Notices 237 Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the metal frame of the printer. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient operating temperature 15.6 to 32.
Notices 238 DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam. PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima. NEBEZPEČÍ - Když jsou vyjmuty kazety a je odblokována pojistka, ze zařízení je vysíláno neviditelné laserové záření.
Notices 239 Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): 30 By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Notices 240 The FCC Class B limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
Notices 241 European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC and 2009/125/EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits and the ecodesign of energyrelated products. The manufacturer of this product is: Lexmark International, Inc.
Notices 242 Industry Canada (Canada) Cet appareil est conforme à la norme RSS-210 d'Industry Canada. Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas provoquer d'interférences et (2) il doit accepter toute interférence reçue, y compris celles risquant d'altérer son fonctionnement. Cet appareil a été conçu pour fonctionner uniquement avec l'antenne fournie. L'utilisation de toute autre antenne est strictement interdite par la réglementation d'Industry Canada.
Notices 243 Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Notices Malti 244 Bil-preżenti, Lexmark International, Inc., jiddikjara li dan il-prodott huwa konformi mal-ħtiġijiet essenzjali u ma dispożizzjonijiet oħrajn relevanti li jinsabu fid-Direttiva 1999/5/KE. Nederlands Hierbij verklaart Lexmark International, Inc. dat het toestel dit product in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG. Norsk Lexmark International, Inc.
Notices 245 Limited warranty service The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12 months later provided that the warranty period for any supplies and for any maintenance items included with the printer shall end earlier if it, or its original contents, are substantially used up, depleted, or consumed.
Notices 246 MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY. ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. Limitation of liability Your sole remedy under this limited warranty is set forth in this document.
Notices 247 Patent acknowledgment The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Elliptic Curve Cryptography (ECC) Cipher Suites for Transport Layer Security (TLS) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Index 248 Index 250‑sheet tray loading 33 650‑sheet duo tray installing 22 loading 33, 37 arrow buttons printer control panel 13 attaching cables 23 available internal options 15 avoiding jams 49 avoiding paper jams 163 Symbols B Numerics [Color] cartridge low [88.xy] 180 [Color] cartridge nearly low [88.xy] 180 [Color] cartridge very low, [x] estimated pages remain [88.xy] 180 [Type] imaging kit low [84.xy] 191 [Type] imaging kit nearly low [84.
Index configuring supply notifications from the Embedded Web Server 161 configuring the Universal paper size settings 33 connecting to a wireless network using PBC, Push Button Configuration method 30 using PIN, Personal Identification Number method 30 using the Embedded Web Server 31 using wireless setup wizard 29 conservation settings Eco‑Mode 128 Hibernate mode 130 Hibernate Timeout 130 Quiet mode 128 Schedule Power Modes 131 Sleep mode 129 conserving supplies 127 contacting customer support 233 control
Index Error reading USB drive. Remove USB. 181 Error reading USB hub. Remove hub.
Index Load [paper source] with [paper size] 183 Load [paper source] with [paper type] [paper size] 183 Load Manual Feeder with [custom string] 184 Load Manual Feeder with [custom type name] 184 Load Manual Feeder with [paper size] 184 Load Manual Feeder with [paper type] [paper size] 184 loading 250‑sheet tray 33 650‑sheet duo tray 33, 37 card stock 38 envelopes 36, 38 manual feeder 36 multipurpose feeder 38 transparencies 38 loading letterhead paper orientation 44 lock, security 133 M maintenance kit ord
Index paper feed troubleshooting message remains after jam is cleared 197 paper jams avoiding 163 paper jams, clearing [x]-page jam, open front door [20y.xx] 172 [x]-page jam, open front door to clear fuser [202.xx] 169 [x]‑page jam, open front door to clear duplex [23y.
Index Adjusting color 179 Change [paper source] to [custom string] 179 Change [paper source] to [custom type name] 179 Change [paper source] to [paper type] [paper size] 179 Close door 179 Close flatbed cover and load originals if restarting job [2yy.xx] 180 Complex page, some data may not have printed [39] 180 Configuration change, some held jobs were not restored [57] 181 Defective flash detected [51] 181 Error reading USB drive. Remove USB. 181 Error reading USB hub. Remove hub.
Index printing confidential and other held jobs from a Macintosh computer 56 from Windows 56 printing from a mobile device 55 printing in black and white 54 publications where to find 8 Push Button Configuration method using 30 Q Quality menu 118 Quiet mode 128 R recycled paper using 49, 127 recycling Lexmark packaging 132 Lexmark products 132 toner cartridges 132 reducing a copy 64 reducing noise 128 Reinstall missing or unresponsive [color] cartridge [31.
Index sleep button printer control panel 13 Sleep mode adjusting 129 SMTP server not set up. Contact system administrator.
Index partial document or photo scans 231 scan job was not successful 229 scanner unit does not close 225, 229 scanning takes too long or freezes the computer 230 U unacceptable paper 48 uneven print density 220 Unformatted flash detected [53] 191 Universal paper size settings configuring 33 Universal Setup menu 88 unlinking trays 41 Unsupported USB hub, please remove 181 updating options in printer driver 25 USB port 23 using Hibernate mode 130 using Max Speed and Max Yield 55 using Schedule Power Modes
