Lexmark Pro900 Series User's Guide May 2009 Machine type(s): 4444 Model(s): 301, 30E www.lexmark.
Contents Safety information.............................................................................7 About your printer.............................................................................8 Thank you for choosing this printer!...............................................................................................................................8 Minimizing your printer's environmental impact..................................................................................................
Saving paper default settings.........................................................................................................................................35 Loading original documents on the scanner glass.................................................................................................36 Loading original documents into the ADF.................................................................................................................36 Printing................................
Canceling scan jobs............................................................................................................................................................71 E-mailing............................................................................................72 Setting up the printer to e-mail......................................................................................................................................72 Creating an e-mail contact list.............................
Print troubleshooting......................................................................................................................................................144 Copy and scan troubleshooting..................................................................................................................................145 E-mail troubleshooting...................................................................................................................................................
Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. Use only the power supply and power cord provided with this product or the manufacturer's authorized replacements. Use only the telecommunications (RJ-11) cord provided with this product or a 26 AWG or larger replacement when connecting this product to the public switched telephone network.
About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.
Conserving ink • Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than normal and are ideal for printing documents that are mostly text. • Use High Yield cartridges. Inks in High-Yield cartridges allow you to print more pages with fewer cartridges. • Clean the printhead. Before replacing and recycling your ink cartridges, try using the “Clean Printhead” and “Deep Clean Printhead” features.
What are you looking for? Find it here Additional setup and instructions for using the printer: User's Guide • Selecting and storing paper and specialty media • Loading paper • Performing printing, copying, scanning, and faxing tasks, The User's Guide is available on the installation software CD.
What are you looking for? Find it here Telephone support In the US, call us at: 1-800-332-4120 Monday–Friday (8:00 AM–11:00 PM ET), Saturday (Noon–6:00 PM ET) Support telephone numbers and hours of operation for your region or country can be found on the Support Web site (support.lexmark.com) or on the printed warranty that came with your printer.
8 Use the To Second paper tray (Tray 2) Load additional paper. Note: Your printer model may not have this option. You can load the same type of paper as Tray 1, or you can load a different type of paper and change the paper default settings so the printer pulls paper from Tray 2 for certain types of jobs. 9 Printer control panel Operate the printer. 10 ADF Scan, copy, or fax multiple-page letter-, legal-, and A4-size documents.
Ordering and replacing supplies Ordering ink cartridges Page yields available at www.lexmark.com/pageyields. For best results, use only Lexmark ink cartridges.
Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the old ones or the ink remaining in the printhead nozzles may dry out. 1 Turn on your printer. 2 Open the printer. Note: The printhead moves to the cartridge installation position. 3 Press the release tab, and then remove the used ink cartridge or cartridges. 4 Install each ink cartridge. Use two hands to install the black cartridge.
Ordering paper and other supplies To order supplies or to locate a dealer near you, visit our Web site at www.lexmark.com. Item Part Number USB cable 1021294 For more information, go to www.lexmark.com. Paper Paper size Lexmark Photo Paper Lexmark PerfectFinish Photo Paper • • • • Letter • • • • Letter A4 4 x 6 in. L A4 4 x 6 in. L Notes: • Availability may vary by country or region.
Using the printer control panel buttons and menus Using the printer control panel The following diagrams explain the sections of the printer control panel: Note: The icons are displayed when they are selectable on the current screen. If an icon is not displayed, then the function is not available. Use 1 To Power • Turn the printer on and off. • Switch to Power Saver mode. Note: When the printer is on, press to switch to Power Saver mode. Press and hold for three seconds to turn off the printer.
Understanding the home screen After the printer is turned on and a short warm-up period occurs, the display shows the following basic screen which is referred to as the home screen. Use the home screen selections to initiate an action, such as copying or faxing, or to change printer settings. Display item Description 1 Copy Access the copy menu and make copies. 2 Scan Access the scan menu and scan documents. 3 Fax Access the fax menu and send faxes.
Display item Description 7 Setup icon Access the setup menu and change printer settings. 8 2-Sided icon Print on both sides of a sheet of paper. 9 Eco-Mode icon Activate Eco-Mode to select the following options: • Print on both sides of the paper (duplex). • Change to Power Saver mode after the printer is left idle for 10 minutes. • Set screen brightness to low. Navigating menus using the touch screen Use To 1 Left arrow Scroll left. 2 Right arrow Scroll right.
Use To 5 Scrollbar Scroll up and down the menu list. 6 Down arrow Scroll down. To navigate using the touch screen: • Drag the scrollbar or touch the arrows until the menu or setting that you want appears on the display. • To confirm a setting or select a menu or item, touch it. • If necessary, touch Accept, OK, or after making a selection or changing a setting. This saves the setting. For example, to navigate to Paper Type and change the paper type setting: 1 Touch .
Saving paper and energy with Eco-Mode The Eco-Mode feature significantly cuts paper usage, reduces paper waste, optimizes energy efficiency, and saves money. 1 From the home screen, touch . 2 Touch the Eco-Mode setting or settings you want to activate, and then touch Accept. • Power Saver after 10 Minutes • Auto Screen Dim • 2-Sided Printing Note: If you select 2-Sided Printing, then the printer prints on both sides of the paper (duplex) for copy and fax jobs, and for printing in Windows.
Using the printer software Minimum system requirements The printer software requires up to 500 MB of free disk space. Supported operating systems • • • • • • • • • Microsoft Windows 7 (Web only)1 Microsoft Windows Vista (SP1) Microsoft Windows XP (SP3) Microsoft Windows 2000 (SP4 or greater) Macintosh PowerPC OS X v10.3.9 or later Macintosh Intel OS X v10.4.4 or later Linux Ubuntu 8.04 LTS and 8.10 (Web only)1 Linux OpenSUSE 11.0 and 11.
Printer software Use the LexmarkTM Printer Home (referred to as Printer Home) Lexmark Fast Pics To • • • • • • • • • • • Launch applications or programs. Access the Fax Solutions software. Scan or e-mail a photo or document. Edit scanned documents. Scan documents to PDF. Adjust settings for the printer. Order supplies. Maintain ink cartridges. Print a test page. Register the printer. Contact technical support. Manage, edit, transfer, and print photos and documents.
Use the To Printing Preferences When you select File Print with a document open and then click Properties, a Printing Preferences dialog appears. The dialog lets you select options for the print job, such as the following: • • • • • • Select the number of copies to print. Print two-sided copies. Select the paper type. Add a watermark. Enhance images. Save settings. Note: Printing Preferences is installed automatically with the printer software.
Use the To Lexmark Network Card Reader • View the contents of a memory device inserted into a network printer. • Transfer photos and PDF documents from a memory device to the computer (referred to as Network Card Reader) over a network. Lexmark Printer Utility • • • • • • • (referred to as Printer Utility) Lexmark Wireless Setup Assistant Get help with cartridge installation. Print a test page. Print an alignment page. Clean the printhead nozzles. Order ink or supplies. Register the printer.
Updating the printer software (Windows only) Checking for software updates 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 Choose your printer from the printer drop-down list. 5 From the Support tab, select Check for updates. 6 Follow the instructions on the computer screen. Enabling automatic software updates 1 With a document open, click File Print. 2 Click Properties, Preferences, Options, or Setup.
Installing the printer software Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall the current software first. For Windows users 1 Close all open software programs. 2 Insert the installation software CD. If the Welcome screen does not appear after a minute, then launch the CD manually: a Click , or click Start and then click Run. b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
Loading paper and original documents Loading the paper tray Make sure: • You use paper designed for inkjet printers. • The paper is not used or damaged. • If you are using specialty paper, you follow the instructions that came with it. Note: To avoid jams, make sure the paper does not buckle when you adjust the paper guides. 1 Pull tray completely out of the printer. 2 Move the paper guides to the sides of tray.
3 If you are loading A4- or legal-size paper, then squeeze the tab and pull to extend the tray. Note: When you pull the extension out, the first stop accommodates A4-size paper. When the extension is fully out, it accommodates legal-size paper. 4 Load the paper. 5 Adjust the paper guides to rest gently against the left, right, and bottom edges of the paper.
6 Insert the tray. Note: If you extended the tray to accommodate A4- or legal-size paper, then the tray sticks out from the front of the printer when inserted. 7 Flip up the paper stop to catch the paper as it exits. Note: If you loaded A4- or legal-size paper, then extend the paper stop. Use both extenders for A4 and legal.
Loading envelopes or photo paper 1 Pull tray completely out of the printer. 2 Move the paper guides to the sides of tray. 3 Use the envelope icon and the photo paper outline on the bottom of the tray to help you position envelopes or photo paper. Note: Do not mix paper types in the tray. You can load either envelopes or photo paper, but not both.
4 Load envelopes or photo paper. Note: Load envelopes or photo paper with the printable side facedown. (If you are not sure which side is the printable side, then see the instructions that came with the envelopes or photo paper.) 5 Adjust the paper guides to rest gently against the left, right, and bottom edges of the envelopes or photo paper. 6 Insert the tray.
7 Flip up the paper stop to catch the envelopes or photos as they exit. Note: For best results, allow photos to dry at least 24 hours before stacking, displaying, or storing. Loading various paper types Load up to 150 sheets of plain paper Make sure • The paper is designed for use with inkjet printers. • The paper guides rest against the left, right, and bottom edges of the paper.
Load up to Make sure 10 envelopes • The envelopes are designed for use with inkjet printers. • The print side of the envelopes faces down with the flap to the left as shown. • You load the envelopes in the center of the tray as indicated by the icon. Load them all the way to the back of the tray. • You print the envelopes in landscape orientation. • The paper guides rest against the left, right, and bottom edges of the envelopes. • You select the correct envelope size.
Load up to Make sure 10 iron-on transfers • You follow the loading instructions that came with the iron-on transfers. • The print side of the transfers faces down. • The paper guides rest against the edges of the transfers. Note: For best results, load transfers one at a time. 25 index cards, photo papers, or postcards • The thickness does not exceed 0.025 inches (0.635 mm). • The print side of the photo paper faces down.
Load up to Make sure 20 sheets of banner paper • The print side of the banner faces down. • The leading edge of the banner paper feeds into the printer first. • If your printer has more than one paper tray, then load banner paper in Tray 1. To load banner paper: 1 2 3 4 5 6 7 Pull the tray completely out of the printer. Remove all paper from the tray. Move the paper guides as though you were loading legal-size paper. Squeeze the lever and pull to extend the tray to legal size.
• If you want to set the default paper tray for different types of print jobs: a Select the default tray for copy, photo, fax, PictBridge, and Bluetooth jobs. b Touch Tray 1 or Tray 2, and then touch Accept. Loading original documents on the scanner glass 1 Open the scanner lid and place the document facedown on the scanner glass. 2 Close the scanner lid. Loading original documents into the ADF You can load up to 50 sheets of an original document into the ADF for scanning, copying, and faxing.
Printing Tips for printing • • • • • Use the appropriate paper for your print job. Select a higher print quality for better prints. Make sure there is enough ink in the ink cartridges. Remove each sheet as it is printed when printing photos or when working with specialty media. Select the borderless setting when printing photos. Printing basic documents Printing a document 1 Load the paper in the printer. 2 Send the print job: For Windows users a With a document open, click File Print.
Collating printed copies If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Not collated Notes: • The collate option is available only when you are printing multiple copies. • To prevent smudging when printing photos, remove each photo as it exits the printer, and then let it dry before stacking. For Windows users 1 With a document open, click File Print.
3 From the Copies section of the Print Setup tab, select a page order: • To print the last page first, select Print Last Page First. • To print the first page first, clear the Print Last Page First check box. Note: If two-sided printing is enabled, then you cannot print the last page first. To change the print order, you must first disable two-sided printing. 4 Click OK to close any printer software dialogs. 5 Click OK or Print. For Macintosh users 1 With a document open, choose File > Print.
7 From the print options pop-up menu, choose Layout. • From the Pages per Sheet pop-up menu, choose the number of page images that you want to print on one sheet. • From the Layout Direction menu, choose a layout direction. • If you want to print a border around each page image, then choose an option from the Border pop-up menu. 8 Click Print.
Printing specialty documents Printing envelopes 1 Load the envelopes in the printer. 2 Send the print job: For Windows users a b c d With a document open, click File Print. Click Properties, Preferences, Options, or Setup. From the Paper Type list of the Print Setup tab, select Plain Paper. From the Paper Size list, select the envelope size. Note: To print on a custom-size envelope, select Custom Size, and then specify the height and width of the envelope. e Select an orientation.
c From the Paper Size list of the Print Setup tab, choose a paper size that matches the size of the label sheet. If no paper size matches the label sheet size, then set a custom size. If necessary, choose the appropriate type of paper from the Paper Type list. d Click OK to close any printer software dialogs. e Click OK or Print. For Macintosh users a b c d e With a document open, choose File > Print. From the Printer pop-up menu, choose the printer. If necessary, click the disclosure triangle.
For Macintosh users 1 With a document open, choose File > Print. 2 From the printer pop-up menu, choose the printer. 3 If necessary, click the disclosure triangle. 4 From the print options pop-up menu, choose Copies & Pages and then click Page Setup. 5 From the Settings pop-up menu, choose Custom Paper Size. 6 Create a custom size: a Select Use custom page size. b Type the Width and Height of the paper. c Choose a Feed Method. d Click OK. 7 Click Print.
Working with photos Using a memory card or flash drive with the printer Memory cards and flash drives are storage devices frequently used with cameras and computers. You can remove the memory card from the camera or the flash drive from the computer and insert it directly into the printer. 1 Insert a memory card into the card slot or a flash drive into the USB port. Inserting a memory card Inserting a flash drive Notes: Notes: • Insert the card with the brand name label facing right.
Supported memory cards and file types Memory Card • • • • • • • • • • • • • • File Type Documents: Secure Digital (SD) • • • • • • • • • Secure Digital High Capacity (SDHC) Micro Secure Digital (with adapter) (Micro SD) Mini Secure Digital (with adapter) (Mini SD) MultiMedia Card (MMC) Reduced Size MultiMedia Card (with adapter) (RS-MMC) MultiMedia Card mobile (with adapter) (MMCmobile) Memory Stick Memory Stick PRO Memory Stick Duo (with adapter) .doc (Microsoft Word) .xls (Microsoft Excel) .
3 Touch View Photos. The Select Photos screen appears. 4 Touch the photo you want to edit. 5 Touch to view the selected photo. Tips: • If you want to clear the selected photo, then touch . • If you want to view the previous or next photo, then touch the left or right arrow, and then touch to select the photo. 6 Touch . Touch Accept each time you make a selection. From here You can Crop Crop a photo. Brightness Adjust the brightness of a photo.
If the printer is using a Wireless connection (selected models only) a From the Memory Device screen, touch More Options. b Touch Connect to Computer, and then select a network computer where you want to save the photos. c Transfer or print the photos: • For Windows users Fast Pics launches automatically when a connection is established. Follow the instructions on the computer screen to transfer the photos to the computer or to print. • For Macintosh users Select Yes to view images from the memory device.
Warning—Potential Damage: Do not touch any cables, any network adapter, any connector, the memory device, or the printer in the areas shown while actively printing, reading, or writing from the memory card. A loss of data can occur. 3 If the PictBridge connection is successful, then the following message appears on the display: Camera Connected. Use Camera to choose and print photos. 4 If you want to change the default print settings: a Touch More Options to access the PictBridge menu.
7 Load the proof sheet facedown on the scanner glass. 8 Touch Scan Proof Sheet, and then touch Continue. The printer scans the proof sheet and then starts printing the photos. Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing. Printing from a Bluetooth-enabled device • This printer is compliant with Bluetooth Specification 2.0. It supports the following profiles: Object Push Profile (OPP) and Serial Port Profile (SPP).
To set up a connection between the printer and a Bluetooth-enabled device: 1 Insert a USB Bluetooth adapter into the USB port located on the front of the printer. Bluetooth Dongle Connected appears on the display. Note: A Bluetooth adapter is not included with the printer. 2 From the home screen, navigate to Discovery: > Bluetooth Setup > Discovery 3 Make sure Discovery is set to ON. If necessary, touch ON, and then touch Accept.
Setting the Bluetooth security level 1 Insert a Bluetooth USB adapter into the USB port. Bluetooth Dongle Connected appears on the display. Note: A Bluetooth adapter is not included with the printer. 2 From the home screen, navigate to Security Level: > Bluetooth Setup > Security Level 3 Select the security level, and then touch Accept. • Low—allows Bluetooth devices to connect and send print jobs to your printer without requiring users to enter a pass key.
1 Insert a USB Bluetooth adapter into the USB port. Bluetooth Dongle Connected appears on the display. Warning—Potential Damage: Do not touch any cables, any network adapter, any connector, the USB Bluetooth adapter, or the printer in the areas shown while actively printing, reading, or writing from a Bluetooth-enabled device. A loss of data can occur. Notes: • A Bluetooth adapter is not included with the printer.
Printing on both sides of the paper (duplexing) Printing on both sides of the paper (duplexing) automatically The automatic duplex unit, available only on selected printer models, supports letter- and A4-size paper. If you purchased a model without automatic duplex, or if you need to print duplex using other paper sizes, then see the instructions for printing on both sides of the paper (duplexing) manually. For Windows users 1 With a document open, click File Print.
• For Short-edged binding, pages are bound along the short edge of the page (top edge for portrait, left edge for landscape). Portrait Landscape 5 From the print options pop-up menu, choose Print Settings or Advanced Options, depending on your operating system. 6 If necessary, click the disclosure triangle. 7 Select Two-Sided Printing Dry Time. In regions with high humidity, select Extended. 8 Click Print.
For Macintosh users 1 With a document open, choose File > Print. 2 From the print options pop-up menu, choose Paper Handling. 3 From the Print or “Pages to print” pop-up menu, select to print the odd numbered pages. 4 After printing the first set of pages, flip and reload the paper. 5 Repeat steps 1 and 2. 6 From the Print or “Pages to print” pop-up menu, select to print the even numbered pages. 7 Click Print.
Changing the printing mode To conserve ink, you can change the default printing mode for all print jobs to Quick Print. It uses less ink and is ideal for printing text-only documents. If you need to change to a different print mode to print photos or other high-quality documents, then you can select a different mode from the Print dialog before sending the print job. To change the default print mode: For Windows users 1 Click , or click Start and then click Run.
Pausing print jobs For Windows users 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printer folder opens. 4 Right-click the printer, and then select Pause Printing. For Macintosh users 1 Click the printer icon on the Dock. The print queue dialog appears. 2 Pause the print job: • If you want to pause a particular print job, then choose the document name, and then click Hold.
5 Resume the print job: • If you want to resume a particular print job, then choose the document name, and then click Resume. • If you want to resume all print jobs in the queue, then click Resume Printer or Start Jobs. Canceling print jobs To cancel a print job from the printer control panel, press . To cancel a print job from the computer, do the following: For Windows users 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers.
Copying ADF Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for copying • When using the ADF, adjust the paper guide on the ADF to the width of the original document.
Copying photos 1 Load photo paper. 2 Place a photo facedown on the scanner glass. 3 From the home screen, navigate to Photo Reprint: SmartSolutions > Photo Reprint 4 Touch Continue. 5 Select the photo print size, and then touch Accept. 6 Touch Continue to start printing. Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing. Copying an ID card 1 Load paper.
Enlarging or reducing images 1 Load paper. 2 Load an original document faceup into the ADF or facedown on the scanner glass. 3 From the home screen, navigate to Resize: Copy > More Options > Resize 4 Select a resize setting, and then touch Accept. Notes: • If you select Custom %, then select the desired custom percent value. Touch Accept to save the setting.
Collating copies using the printer control panel If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Not collated 1 Load paper. 2 Load an original document faceup into the ADF or facedown on the scanner glass. 3 From the home screen, navigate to Number of Copies: Copy > Number of Copies 4 Enter the number of copies you want to print, and then touch Accept. 5 Touch More Options.
4 Select the number of pages that you want to copy on a sheet of paper, and then touch Accept. You may choose to copy one, two, or four page images on a sheet. Note: If you are copying four pages in landscape format, scan pages 3 and 4 first, and then scan pages 1 and 2. 5 Press . Making a duplex copy Making a duplex copy automatically The automatic duplex unit, available only on selected printer models, supports letter- and A4-size paper.
6 Remove the paper from the paper exit tray, and then reload the paper to print the other side of the document. 7 Press . Canceling copy jobs To cancel a copy job, press . Scanning stops and the printer returns to the previous menu.
Scanning ADF Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for scanning • When using the ADF, adjust the ADF paper guide to the width of the original document.
Notes: • If the printer is connected only to a local computer, then the printer will automatically download a list of the scan applications. • You may be prompted to enter a PIN if the computer requires it. Enter the PIN using the keypad. • To assign a computer name and a PIN to the computer, see the Help for the printer software associated with your operating system. 4 Select an application, and then touch Accept. 5 Select the color, resolution quality and the original image size.
3 Touch USB-Connected Computer or the name of a network computer. The local or network computer is the destination that will receive the scan. Notes: • You may be prompted to enter a PIN if the computer requires it. Enter the PIN using the keypad. • To assign a computer name and a PIN to the computer, see the Help for the printer software associated with your operating system. 4 Wait until the printer has finished downloading the list of scan applications available on the selected computer.
7 If you have several images to scan, then select Prompt for multiple pages. 8 Click Preview/Edit. The Scan dialog appears. 9 Adjust the image and scan settings as needed. 10 Click Scan. Scanning documents into an editing application An Optical Character Recognition (OCR) application allows you to edit an original text document that has been scanned.
Scanning directly to e-mail using the printer software For Windows users 1 Load an original document faceup into the ADF or facedown on the scanner glass. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list. 4 Select Printer Home. 5 Choose your printer from the printer drop-down list. 6 Click Email, and then select Photo, Document or PDF. Note: You can select Document only if an OCR application is stored on your computer.
5 Choose your printer from the printer drop-down list. 6 Click PDF. Scanning starts and the scan progress dialog appears. 7 Save the document as a PDF. For Macintosh users 1 Load an original document faceup into the ADF or facedown on the scanner glass. 2 From the Finder desktop, double-click the printer program folder. 3 Double-click the printer Center to open the All-In-One Center. 4 From the “What is being scanned?” menu on the main screen, choose a document type. 5 Customize the settings as needed.
What is an application list, and how do I update it? When you scan a file, you can choose which application to use to open it on your computer. The printer downloads this application list from your computer when scanning for the first time. If you do not see the application you want on the list, or if you install new applications on your computer, then update the application list in the printer.
E-mailing Your can use your printer to send e-mail to one or more recipients without using a computer. To do this, you can either scan a document or photo and then send it as an e-mail, or you can attach a saved document or photo from a memory device to an e-mail. Before you can send e-mail using the printer control panel, you must first configure the e-mail settings of your printer.
If you want to change the e-mail settings 1 From the home screen, navigate to E-mail Setup: > E-mail Setup 2 Touch each item, and then enter the necessary information. If necessary, touch OK or Accept to save each item. • Return E-mail Address—enter your e-mail address. • Send Me a Copy—touch Yes to send yourself a copy of every e-mail sent from your printer. • Subject Line—enter your default e-mail subject. • Message—enter your default e-mail message.
3 Click Printer Home. 4 Click the Fax tab, and then click Edit contact list. The Contacts tab of the Printer Setup Utility opens. 5 Click Select from phonebook. 6 From the Phonebook field, choose a phone book. You can choose any mail client phone book where you store e-mail addresses. 7 Select the contact that you want to add, and then click Add to or change list to import the contact. 8 Click OK. For Macintosh users 1 From the Finder desktop, double-click the printer folder.
Tips for e-mailing • When using the ADF, adjust the paper guide on the ADF to the width of the original document. • When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image. • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. • Make sure to enter your e-mail account information and set up the SMTP server before sending an e-mail.
Attaching a document or photo to e-mail 1 Insert the flash drive or memory card. The Memory Device screen appears on the display. Notes: • The printer reads only one memory device at a time. • If a flash drive is inserted into the USB port while a memory card is in the card slot, then a message appears on the display prompting you to select which memory device to use. 2 Touch Attach File to E-mail. 3 If you want to change the default e-mail subject: a Touch Subject.
Faxing CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm. Setting up the printer to fax Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: Connect the cable from the wall jack to the port of the printer.
Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack To connect: 1 Connect the cable from the wall jack to the 2 Remove the protective plug from the port of the printer. port of the printer, and then connect the answering machine to the port. Connected to different wall jacks To connect: Connect the cable from the wall jack to the port of the printer.
Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On). • Set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received.
Tips for this setup: • This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically. • If you have only one telephone number on your line, then you need to set the printer to receive faxes manually (Auto Answer Off).
3 To continue using a computer for Internet access, connect the computer to the DSL HPN port on the DSL filter. 4 To connect a telephone to the printer, remove the protective plug from the port of the printer and then connect the telephone to the port. Scenario 3: VoIP telephone service To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter.
Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Follow this setup if you normally connect your telephone to a cable modem. To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. The port labeled Phone Line 2 or Fax Port is not always active.
Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the house Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to plug your devices into the cable modem. Your cable telephone service comes from the wall jacks. To connect: 1 Connect the cable from the wall jack to the 2 Remove the protective plug from the port of the printer. port of the printer, and then connect the telephone to the port.
Connecting the printer to a non-RJ-11 wall jack To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the RJ-11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non-RJ 11 connector, then connect it directly to the wall jack. Notes: • Do not remove the wrap plug from the port of the printer.
If the additional device (telephone or answering machine) has an RJ-11 connector, then you can remove the wrap port of the printer. plug and connect the device to the Connecting the printer in countries that use serial connection In some countries or regions, you need to plug all devices into the wall jack. You cannot plug a telephone or answering port of the printer. This is called serial connection.
To connect: Connect the cable from the wall jack to the port of the printer. Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones.
Connect the printer to any of the N ports. To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the RJ-11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.
Setting the fax footer 1 From the home screen, navigate to Fax Footer: > Fax Setup > Fax Printing > Fax Footer 2 Touch ON, and then touch Accept. Configuring the fax settings You can configure the fax settings through the printer control panel or the fax software. If you configure the fax settings in the printer control panel, then the fax software imports those settings. The changes appear the next time you launch the fax software.
Configuring fax settings using the printer control panel 1 From the home screen, navigate to Fax Setup: > Fax Setup 2 Configure the fax settings using the selections in the menu: From here Reports You can • Print confirmation pages or transmission reports. These reports let you know if the faxes that you send are sent successfully. • View the fax history on the screen. • Print activity logs. Activity logs let you view the sent and received fax history of your printer.
Creating a contact list You can create a contact list using the Address Book in the printer control panel or the phone book in the fax software. If you create a contact list in the printer control panel, then the fax software automatically saves those contacts as Phonebook entries. Likewise, when you add contacts to the fax software, the printer automatically saves them to the printer Address Book. You can save up to 89 contacts and 10 fax groups in the contact list.
Creating a contact list using the printer control panel 1 From the home screen, navigate to Address Book: > Address Book 2 To add a contact: a Navigate to Add Contact Name: Add a Contact > Add Contact Name b c d e f Enter the contact name, and then touch OK. Touch Add Fax Number. Enter the fax number of the contact, and then touch Accept. Touch Accept again. If you want to add another entry, then repeat steps a through e. You can enter up to 89 contacts.
Tips for sending faxes Before you send a fax: • Make sure that the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working if you hear a dial tone. • Load an original document faceup into the ADF or facedown on the scanner glass. • When using the ADF, adjust the paper guide on the ADF to the width of the original document. • When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image.
For Macintosh users 1 With a document open, choose File > Print. 2 From the Printer pop-up menu, select the fax version of your printer. Note: In order to see the fax options on the Print dialog, you must use the fax driver for your printer. If the fax version of the printer is not on the list, choose Add a printer, and then choose the fax version of the printer. 3 Enter the name and number of the recipient. 4 Click Fax.
Receiving a fax manually 1 Turn off Auto Answer: a From the home screen, navigate to Auto Answer: > Fax Setup > Ringing and Answering > Auto Answer b Touch OFF, and then touch Accept. 2 When the telephone rings and you hear fax tones when you pick up the handset, press on the printer or *9* on the telephone attached to the printer. Warning—Potential Damage: Do not touch the cables or the and ports while actively receiving a fax.
What is a splitter and what type of splitter should I use? If there are limited wall jacks in your home or limited ports on your adapter, then you can use a phone splitter. A splitter splits the telephone signal and allows you to connect multiple devices to the wall jack. It has two or more ports where you can plug the devices. Do not use a line splitter. To make sure that you are using the correct splitter, plug an analog telephone into the splitter and then listen for a dial tone.
How do I set the distinctive ring for the printer? Setting the correct ring is important if you subscribe to the Distinctive Ring Pattern Detection (DRPD) feature offered by telephone companies. This feature allows you to have multiple telephone numbers on one telephone line. Each telephone number has a designated ring pattern (a single ring, a double ring, a triple ring). The different ring patterns let you know what telephone number was dialed, and what device you should use to answer the call.
How do I adjust the speaker volume on the printer? Listen to the dial tone to check if the telephone line is working and to check if the cables and devices are connected properly in your telephone network. Make sure that the dialing volume is not set to Off, especially if you are dialing a number on hook. If you set the printer to receive faxes manually, then make sure that you set the ringer volume loud enough for you to hear it.
Quality Black resolution Color resolution Superfine 300 x 300 200 x 200 Ultrafine 300 x 300 (half-toned) 200 x 200 To set the quality of the fax: 1 From the home screen, navigate to fax Quality: Fax > More Options > Quality 2 Select a resolution, and then touch Accept. How do I send a fax at a scheduled time? 1 From the home screen, touch Fax. 2 Enter a fax number, or touch Address Book to import a contact.
How do I view the fax history of the printer? You can view the fax history of the printer on the touch screen. You can also print reports of sent and/or received faxes. To print fax history reports: 1 From the home screen, navigate to Reports: > Fax Setup > Reports 2 Select a report printing option: • Print Activity Report—Print sent and received fax history. • Print Send Log—Print sent fax history only. • Print Receive Log—Print received fax history only.
Can I block faxes? You can block faxes from specific numbers. You can also block junk faxes and faxes from unidentified senders (senders without a Caller ID). This feature is helpful if you want to receive faxes automatically but want to filter the faxes that you receive. 1 Turn on fax blocking: a From the home screen, navigate to Fax Blocking: > Fax Setup > Fax Blocking b Touch Turn On/Off. c Touch ON, and then touch Accept.
Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Supported network security options The printer supports three wireless security options: no security, WEP, and WPA/WPA2. No Security It is not recommended to use no security at all on a home wireless network.
Every device on the wireless network must use the same WPA passphrase. WPA security is an option only on infrastructure networks with wireless access points and network cards that support WPA. Most newer wireless network equipment also offers WPA2 security as an option. Note: If your network uses WPA or WPA2 security, then select WPA Personal when you are prompted to select the type of security your network uses.
Installing the printer on a wireless network Before you install the printer on a wireless network, make sure that: • Your wireless network is set up and working properly. • The computer you are using is connected to the same wireless network where you want to set up the printer. For Windows users 1 Close all open software programs. 2 Insert the installation software CD. If the Welcome screen does not appear after a minute, then launch the CD manually: a Click , or click Start and then click Run.
4 Select My printer is already set up. I am installing it on a new computer. 5 Click Continue, and then follow the instructions on the computer screen for installing a configured printer on a new computer. Interpreting the colors of the Wi-Fi indicator light The colors of the Wi-Fi indicator light show the network status of the printer. • Off means one of the following: – The printer is turned off or is powering up. – The printer is not connected to a wireless network and is in Power Saver mode.
If your wireless network does not appear in the list: a Select Unlisted Network, and then click Continue. b Enter the details about your wireless network. Note: Your WEP, WPA, or WPA2 key may be obtained from the bottom of the box, the user’s guide that came with the box, or from the box Web page. If you have already changed the key for your wireless network, use the key you created. 4 Follow the instructions on your screen to complete installation.
For Macintosh users 1 From the Finder desktop, double-click the printer folder. 2 Double-click Wireless Setup Assistant. 3 Follow the instructions on the computer screen. Advanced wireless setup Creating an ad hoc wireless network The recommended way to set up your wireless network is to use a wireless access point (wireless router). A network set up this way is called an infrastructure network. If you have an infrastructure network, you should configure the printer for use on that network.
9 Insert the installation software CD, and follow the directions for wireless installation. Note: Do not connect the installation or network cables until instructed to do so by the setup software. 10 When the available networks are displayed, provide the network name and the security information you created in step 6. The installer will configure the printer for use with your computer. 11 Store a copy of your network name and security information in a safe place for future reference.
21 Select This is a computer-to-computer (ad hoc) network; wireless access points are not used. 22 Click OK twice to close the two open windows. 23 It may take a few minutes for your computer to recognize the new settings. To check on the status of your network: a Right-click the Wireless Network Connections icon. b Select View Available Wireless Networks. • If the network is listed but the computer is not connected, select the ad hoc network and then click Connect.
Adding a printer to an existing ad hoc wireless network Note: The printer can communicate on only one wireless network at a time. Configuring the printer for an ad hoc wireless network will remove it from any other wireless network, either ad hoc or infrastructure, for which it is configured. For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 Click the Settings tab. 5 Click Wireless setup utility link.
Switching between USB, Ethernet, and wireless connections (Windows only) You can change the way you access your printer, depending on your needs. The following procedures assume that you have configured your printer for one type of connection and that the printer drivers are installed on the computer. See related topics on troubleshooting specific connection types if you encounter difficulties during configuration.
3 Select the USB printer (see “Selecting the printer” on page 111). If the printer is currently set up for wireless 1 Attach a USB cable to the computer and to the printer. 2 Wait a moment for Windows to locate the driver and finish setting up the printer. 3 Select the USB printer (see “Selecting the printer” on page 111). Note: You can continue to use the printer through Ethernet or wireless connection.
Switching between USB, Ethernet, and wireless connections (Macintosh only) You can change the way you access your printer depending on your needs. The following procedures below assume that you have configured your printer for one type of connection and that the drivers are installed on the computer. See related topics on troubleshooting specific connection types if you encounter difficulties during configuration.
If the printer is currently set up for Ethernet 1 Attach a USB cable to the computer and to the printer. 2 Add the printer (see “Add the printer” on page 113). 3 A second print queue will be created. Remove the Ethernet queue if you do not want to switch back to accessing the printer over an Ethernet connection. If the printer is currently set up for wireless 1 Attach a USB cable to the computer and to the printer. 2 Add the printer (see “Add the printer” on page 113).
In Mac OS X version 10.4 or earlier 1 From the Finder desktop, choose Go > Utilities. 2 Double-click Print Center or Printer Setup Utility, depending on the operating system version you are using. The Printer List dialog appears. 3 Choose the printer you want to use. 4 Click Add. The Printer Browser appears. 5 Select your printer. 6 Click Add.
g Click OK. h Click Close on the Printer Ports dialog. i Make sure the new port is selected on the Ports tab, and then click Apply. The new port is listed with the printer name. j Click OK. Sharing a printer in a Macintosh environment 1 From the Apple menu, choose System Preferences. 2 From the menu bar, click Help System Preferences Help. 3 In the Search field, type sharing the printer on a network, and then press return. 4 To let other Macintosh computers on the network that use Mac OS X version 10.
Installing the printer on an Ethernet network Before you install the printer on an Ethernet network, make sure that: • You have completed the initial setup of the printer. • Your network is set up and working properly. • Your computer is connected to your network. For Windows users 1 Close all open software programs. 2 Insert the installation software CD. If the Welcome screen does not appear after a minute, do one of the following: a Click , or click Start and then click Run.
You can find these WPS logos on the side, back, or top of your access point or router. Where do I find my WEP key or WPA passphrase? To find the WEP key or WPA passphrase for the wireless network, view the security settings on the access point or wireless router. Most access points have a Web page that can be accessed using a Web browser. You can also check the manual that came with your access point or router.
How do I find out what type of security my network is using? You must know the WEP key or WPA passphrase and the type of security (WEP, WPA, or WPA2) used on the wireless network. To obtain this information, see the documentation that came with your wireless access point (wireless router), see the Web page associated with the wireless access point, or consult your system support person. Note: The WEP key or WPA passphrase is not the same as the password for the wireless access point.
• The network is connected to the Internet through a DSL or cable modem. Scenario 2: Wireless network with Internet access • All computers and printers connect to the network using a wireless access point or wireless router. • The wireless access point connects the network to the Internet through a DSL or cable modem. Scenario 3: Wireless network with no Internet access • Computers and printers connect to the network using a wireless access point. • The network has no connection to the Internet.
Scenario 4: Computer connected wirelessly to a printer without Internet access • A computer is directly connected to a printer without going through a wireless router. • This configuration is referred to as an ad hoc network. • The network has no connection to the Internet. Note: Most computers can connect to only one wireless network at a time. If you access the Internet over a wireless connection, you will lose Internet access if you are connect to an ad hoc network.
2 Attach the small, square connector to the printer. 3 Continue following the on-screen instructions. How are infrastructure and ad hoc networks different? Wireless networks can operate in one of two modes: infrastructure or ad hoc. In infrastructure mode, all devices on a wireless network communicate with each other through a wireless router (wireless access point).
Infrastructure mode is the recommended setup method because it provides: • • • • Increased network security Increased reliability Faster performance Easier setup Finding the signal strength Wireless devices have built-in antennas that transmit and receive radio signals. The signal strength listed on the printer network setup page indicates how strongly a transmitted signal is being received. Many factors can affect the signal strength.
REMOVE SOURCES OF INTERFERENCE Other types of radio frequencies can cause problems with the wireless signal on your network. These sources of interference can cause printing issues that seem to come and go. Turn off potential sources of interference where possible. Avoid using microwaves and cordless phones when printing over your wireless network. If another wireless network is operating in the vicinity, change the wireless channel on the access point.
3 Compare the SSID of the computer and SSID of the printer. If the SSIDs are the same, then the computer and the printer are connected to the same wireless network. If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the computer. For Macintosh users with an AirPort base station In Mac OS X version 10.5 1 From the Apple menu, choose System Preferences. 2 Click Network. 3 Click AirPort.
Can I use my printer on a USB and a network connection at the same time? Yes; the printer supports a simultaneous USB and network connection.
The MAC address of the internal print server is a series of letters and numbers. Other devices sometimes use a type of MAC address called Universally Administered Address (UAA). Note: A list of MAC addresses can be set on an access point (router) so that only devices with matching MAC addresses are allowed to operate on the network. This is called MAC filtering.
For Macintosh users 1 From the Apple menu, choose About This Mac. 2 Click More Info. 3 From the Contents pane, choose Network. 4 If you are connected over a wireless network, choose AirPort from the Active Services list. How to locate a printer IP address • You can locate the printer IP address by viewing the printer network setup page. How are IP addresses assigned? An IP address may be assigned automatically by the network using DHCP.
Using SmartSolutions What is SmartSolutions? SmartSolutions is a suite of solutions that you can create, customize, and download from the Web site (smartsolutions.lexmark.com) to your printer. Using the SmartSolutions Web site, you can create solutions by choosing printer functions, applying settings for those functions, and then downloading them to your printer for later use. You can create multiple solutions for the tasks you frequently repeat and wish to simplify.
Solution Description Photo Viewer* View photos from Web sites with options to print or send an e-mail with a link to the selected photos. Cartridge Finder* View information on local stores where you can purchase cartridges with an option to print or e-mail cartridge information. * You can select one or more of these solutions as your printer screen saver. Examples: • If you are a business owner or supervisor who frequently prints a work schedule, then you could create a Print a File solution.
For Windows users a Click or Start. b Click All Programs or Programs, and then select the printer program folder from the list. c Select your printer. For Macintosh users From the Finder desktop, double-click the printer program folder. 2 Select the SmartSolutions link. 3 From the SmartSolutions Web site, log in or create an account. 4 Add your printer. Note: You only need to add your printer once. The next time you want to create or customize printer solutions you do not need to add it again.
Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every week if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily power on if it is turned off. Checking ink levels Using the printer control panel From the home screen, touch . The graphic of the ink levels appears on the display.
Using the printer software For Windows users 1 Load plain paper. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list. 4 Select Printer Home. 5 Choose your printer from the printer drop-down list. 6 From the Maintenance tab, click Align cartridges. 7 Follow the instructions on the computer screen. For Macintosh users 1 Load plain paper. 2 From the Finder desktop, double-click the printer program folder. 3 Select Printer Utility from the list.
3 Select Printer Home. 4 Choose your printer from the printer drop-down list. 5 From the Maintenance tab, click Clean cartridges. 6 Follow the instructions on the computer screen. For Macintosh users 1 From the Finder desktop, double-click the printer program folder. 2 Select Printer Utility from the list. 3 From the Maintenance tab, select Clean Print Nozzles. A cleaning page prints. Cleaning the exterior of the printer 1 Make sure that the printer is turned off and unplugged from the wall outlet.
Cleaning the touch screen The touch screen of your printer control panel may need to be cleaned from time to time to remove fingerprints and smudges. 1 Make sure the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • • • • • • • • • Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet. Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. Make sure the printer is turned on. Make sure the printer is securely connected to the host computer, print server, or other network access point.
• • • • • “Print job does not print or is missing pages” on page 138 “Printer is printing blank pages” on page 139 “Printer is busy or does not respond” on page 139 “Cannot delete documents from the print queue” on page 139 “Cannot print through USB” on page 140 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following: CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, navigate to Use Factory Defaults: > Use F
3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software.
RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer, and then unplug the power cord from the wall outlet. 2 Gently remove the power supply from the printer, and then reinsert it. 3 Plug the power cord into the wall outlet, and then turn on the printer.
Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see “Replacing ink cartridges” on page 14 for more information. If the cartridges do not seem to fit, make sure the printhead is properly seated, and then try installing the cartridges again. 2 Load plain paper.
Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a USB symbol.
1 Press to turn off the printer. 2 Check the paper tray or lift the scanner unit to check for jammed paper. 3 Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. 4 Press to turn the printer back on. Paper jam in the duplex unit Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. 1 Push down the duplex latches and pull out the duplex unit.
2 Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. 3 Reinsert the duplex unit. 4 Touch DONE or press , depending on your printer model. 5 From your computer, resume the print job. Paper jam in the ADF (selected models only) Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
1 Open the ADF door, and then gently pull out the jammed paper. Note: Be careful not to tear the paper while removing it. 2 Close the ADF door. 3 Touch DONE or press , depending on your printer model. 4 From your computer, resume the print job. Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together. Try one or more of the following: CHECK PAPER CONDITION Use only new, unwrinkled paper.
Print troubleshooting • • • • “Poor quality at the edges of the page” on page 144 “Streaks or lines on printed image” on page 144 “Print speed is slow” on page 145 “Computer slows down when printing” on page 145 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK MINIMUM PRINT SETTINGS Unless you are using the borderless feature, use these minimum print margin settings: • Left and right margins: – 6.
SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on the printed image, then contact technical support. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use.
• • • • • “Poor copy or scanned image quality” on page 146 “Partial copies or scans of documents or photos” on page 146 “Scan was not successful” on page 147 “Scanning takes too long or freezes the computer” on page 147 “Cannot scan to a computer over a network” on page 147 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner
MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
CHECK YOUR NETWORK CONNECTION Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the Internet for the printer to communicate with the SMTP server. CHECK YOUR PROXY CONFIGURATION Your proxy server configuration should allow SMTP server connections. For help with your proxy server or SMTP settings, contact your system support person.
Connection checklist • Make sure that the printer and other devices on the line (if applicable) are set up and configured correctly according to your setup scenario. • Make sure that the cables are connected to the correct ports. • Make sure that the cables are securely plugged in.
ENABLE ERROR CORRECTION Errors and blurs may appear in the faxed document if there is too much noise on the line. This option enables the printer to transmit the bad blocks of data again and correct the errors. When a fax has too many errors, the fax may be rejected by the receiving fax machine. To make sure that error correction is enabled: 1 From the home screen, navigate to Error Correction: > Fax Setup > Dialing and Sending > Error Correction 2 Check to see if error correction is set to On.
If the printer is sharing the line with other devices, then make sure that the following are set: • Auto Answer is On. • The printer picks up on a greater number of rings than the other devices. • The printer picks up on the correct distinctive ring, if you subscribe to a distinctive ring service. MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT The printer is an analog device. If you are using a PBX system, then make sure that the printer is connected to an analog port on the PBX.
MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter, or a cable modem) before you can open the fax software and configure the fax settings.
Error Message: What it indicates: Possible solutions: Phone Line is connected to the incorrect jack on the back of the machine. The telephone cable is connected to the wrong port on the back of the printer. Connect the phone cable to the on the back of the printer. Digital line detected The printer is connected to a digital line. The printer is an analog device and must be connected to an analog line. To connect the printer to a digital line, you must use a digital line converter or a filter.
To troubleshoot error messages in the fax software, click Help to view the help information for the fax software.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a USB symbol. Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port. CHECK THE NETWORK CONNECTION If the printer and computer are connected over a network, then make sure that the correct host and device are communicating. Select the printer from the computer or the computer from the printer.
• The IP address, gateway, and network mask are correct for your network. Print a network setup page from the printer to check the network settings. • All switches, hubs, and other connecting devices are turned on. Ethernet Networking Make sure: • The Ethernet cable and connectors are not damaged. Check the connectors at both ends for any obvious damage. If possible, use a new cable. Damage to the cable may not be obvious.
MAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ON Check to see if the button is lit. If you have just turned on the printer, then you might need to disconnect the USB cable and reconnect it. MAKE SURE THAT THE USB PORT ON THE COMPUTER IS WORKING Test the USB port by connecting other devices to it. If you can successfully use other devices from the port, then the port is working. If the USB port on the computer is not working, then try using the other USB ports on the computer.
CHECK THAT YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT Open the Device Manager to check if it has activity whenever a USB device is connected to a USB port: 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type devmgmt.msc. 3 Press Enter, or click OK. The Device Manager opens. 4 Watch the Device Manager window while connecting a USB cable or another device to the USB port. The window refreshes when Device Manager recognizes the USB connection.
• “Communication with printer lost when connected to Virtual Private Network (VPN)” on page 158 • “Resolving intermittent wireless communications issues” on page 171 Resetting the wireless settings to factory defaults 1 From the home screen, navigate to Reset Network Settings: > Network Setup > Reset Network Settings 2 Touch Yes. The printer wireless settings are reset to factory default settings. To verify, print a network setup page.
CHECK IF YOUR WIRELESS ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTON Wireless broadband boxes in Europe, the Middle East and Africa such as LiveBox, AliceBox, N9UF Box, FreeBox, or Club Internet may require you to press an association/registration button when adding the printer to your wireless network. If you are using one of these boxes and need more information, see the documentation that came with your box, or contact your Internet Service Provider (ISP).
3 Press Enter or click OK. The Command Prompt window opens. 4 Type ipconfig, and then press Enter. Check the Wireless Network Connection section: • The “Default Gateway” entry is typically the wireless access point . • The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134. b c d e Type the user name and password of the router when prompted. Click OK. On the main page, click Wireless or any other selection where settings are stored. The SSID will be displayed.
c Click AirPort. d Click Advanced > TCP/IP or TCP/IP. The “Router” entry is typically the wireless access point. 2 Type your user name and password when prompted. 3 Click OK. 4 On the main page, click Wireless or another selection where settings are stored. The SSID will be displayed. 5 Write down the SSID, security type and the WEP key/WPA passphrase (if shown). Notes: • Make sure you copy the network information down exactly, including any capital letters.
SELECT THE WIRELESS PRINTER You may need to select the wireless printer from your computer to use the printer wirelessly. 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printer folder opens. 4 Right-click the printer in the folder with the matching name and model number followed by ”(Network).” 5 Select Use Printer Online from the menu. 6 Close the Printers or Printers and Faxes window and try printing again.
If you are not using a unique network name, consult the documentation for your wireless access point (wireless router) to learn how to set a network name. If you set a new network name, you must reset the printer and computer SSID to the same network name. CHECK SECURITY KEYS If you are using WEP security A valid WEP key is: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or • Exactly 5 or 13 ASCII characters.
MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ACCESS POINT (WIRELESS ROUTER) The possible distance between devices in 802.11b or 802.11g networks is 300 feet, while the wireless network range potentially doubles in 802.11n networks. The range of your wireless network depends on many factors, including the abilities of your router and network adapters. If you are having trouble printing, try placing the computer and printer no more than 100 feet apart.
2 Ping the access point: a Click , or click Start and then click Run. b In the Start Search or Run box, type cmd. c Press Enter, or click OK. The Command Prompt window opens. d Type ping followed by a space and the IP address of the wireless access point. For example: ping 192.168.1.100 e Press Enter. 3 Check to see whether the access point responds: • If the access point responds, you will see several lines appear that start with “Reply from.
d In the network address field, typethe IP address of the wireless access point (or router). For example: 10.168.1.101 e Click Ping. 4 If the wireless access point responds, you will see several lines that display the number of bytes received from the wireless access point. This ensures that your computer is connected to the wireless access point. If the wireless access point does not respond, then nothing is displayed. You can use Network Diagnostics to help resolve the problem.
If the printer does not respond, then nothing is displayed. • Your computer might not be connected to the network. You can use Network Diagnostics to help resolve the problem. • You may need to change the settings of your printer. Run the Wireless Setup Assistant again. CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN If your wireless settings have changed, you must run the printer wireless setup again.
“Communication not available” message displays when printing wirelessly These are possible solutions. Try one or more of the following: MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK If you are using a laptop and have power saving settings enabled, you may see the ”Communication not available” message on your computer screen when you attempt to print wirelessly. This can occur if the laptop hard drive has powered down.
• Temporarily turn off any unnecessary wireless devices on your network and pause any network-intensive activities, like large file transfers or network games. If the network is too busy, it is possible that the printer is not receiving the IP address within the allowed time. • Make sure your DHCP server, which may also be your wireless router, is working and is configured to assign IP addresses.
Resolving intermittent wireless communications issues You may notice that your printer works for a short time and then stops working, although apparently nothing has changed on your wireless network. Many different issues can interrupt network communications, and sometimes more than one problem exists at the same time. These are possible solutions.
CONFIGURE THE WIRELESS ROUTER WITH A UNIQUE SSID Many wireless networks use the SSID that the router was originally configured by the manufacturer to use. Using the default SSID can cause problems when more than one network is operating in the same area with the same SSID. The printer or computer may attempt to attach to the wrong network, although it will appear to be trying to connect to the correct network. To avoid this type of interference, change the SSID on your wireless router from the default.
CHECK FOR WIRELESS ADAPTER UPDATES If you are having trouble printing from one particular computer, check the Web site of the manufacturer of the network adapter card in that computer. It is possible that there is an updated driver available that could resolve the issue. CHANGE ALL NETWORK DEVICES TO THE SAME TYPE While it is possible to successfully mix 802.11b, 802.11g, and 802.11n devices on the same wireless network, the faster devices will sometimes prevent the slower devices from communicating.
Notices Product information Product name: Lexmark Pro900 Series Machine type: 4444 Model(s): 301, 30E Edition notice May 2009 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners.
The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment. Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021294 for USB attach.
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities for disposal and recycling options.
Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the EPA Sleep Mode. The Power Saver Mode saves energy by lowering power consumption during extended periods of inactivity. The Power Saver Mode is automatically engaged after this product is not used for a specified period of time, called the Power Saver Timeout.
1 STATEMENT OF LIMITED WARRANTY. Lexmark warrants that the media (e.g., diskette or compact disk) on which the Software Program (if any) is furnished is free from defects in materials and workmanship under normal use during the warranty period. The warranty period is ninety (90) days and commences on the date the Software Program is delivered to the original end-user. This limited warranty applies only to Software Program media purchased new from Lexmark or an Authorized Lexmark Reseller or Distributor.
6 LIMITATION ON REVERSE ENGINEERING. You may not alter, decrypt, reverse engineer, reverse assemble, reverse compile or otherwise translate the Software Program, except as and to the extent expressly permitted to do so by applicable law for the purposes of inter-operability, error correction, and security testing. If you have such statutory rights, you will notify Lexmark in writing of any intended reverse engineering, reverse assembly, or reverse compilation.
15 CONSENT TO USE OF DATA. You agree that Lexmark, its affiliates, and agents may collect and use information you provide in relation to support services performed with respect to the Software Program and requested by you. Lexmark agrees not to use this information in a form that personally identifies you except to the extent necessary to provide such services. 16 EXPORT RESTRICTIONS.
A declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical Support, Lexmark International, Inc., S.A., Boigny, France. This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950. Industry Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard ICES-003.
If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This equipment contains no user serviceable parts. For repair and warranty information, contact Lexmark International, Inc. See the previous paragraph for contact information.
Avis réservé aux utilisateurs du réseau téléphonique du Canada Ce produit est conforme aux spécifications techniques d’Industrie Canada. Le numéro REN (ringer equivalence number : numéro d’équivalence de sonnerie) fournit une indication du nombre maximum de terminaux pouvant être connectés à l’interface téléphonique. En bout de ligne, le nombre d’appareils qui peuvent être connectés n’est pas directement limité, mais la somme des REN de ces appareils ne doit pas dépasser cinq.
Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un filtre de tonalité de facturation suisse (nº de référence Lexmark : 14B5109 ou 80D1877) devant être installé sur toute ligne recevant des impulsions de comptage en Suisse. Ce filtre doit être utilisé pour toute installation car ces impulsions existent sur toutes les lignes téléphoniques suisses.
Notice to users in Brazil Este equipamento opera em carater secundario, isto e, nao tem direito a protecao contra interferencia prejudicial, mesmo de estacoes do mesmo tipo, e nao pode causar interferencia a sistemas operando em carater primario. (Res.ANATEL 282/2001). Industry Canada (Canada) This device complies with Industry Canada specification RSS-210.
Taiwan NCC RF notice statement Notice to users in the European Union Products bearing the CE mark are in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC, and 1999/5/EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits and on radio equipment and telecommunications terminal equipment.
Ελληνική ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Η LEXMARK INTERNATIONAL, INC. ΔΗΛΩΝΕΙ ΟΤΙ ΑΥΤΟ ΤΟ ΠΡΟΪΟΝ ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ. English Hereby, Lexmark International, Inc., declares that this type of equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Español Por medio de la presente, Lexmark International, Inc.
Index A ad hoc SSID 106 WEP 106 ad hoc network 121 ad hoc wireless network adding a printer 109 creating using Macintosh 106 creating using Windows 106 additional computers installing wireless printer 103 Address Book setting up 89, 90, 91 Address Book, e-mail setting up 73 ADF output tray location 11 adjusting dialing and ringer volume 97 adjusting speaker volume 97 AIO Setup Utility 88 AliceBox 104 aligning the printhead 131 answering machine best settings for fax 97 setting up 77 appliances wireless netw
copies making 59 copy and scan troubleshooting cannot scan to computer over a network 147 copier or scanner does not respond 146 partial document or photo scans 146 poor scanned image quality 146 scan not successful 147 scanning takes too long or freezes the computer 147 copy job canceling 64 copy quality, adjusting 61 copy troubleshooting scanner unit does not close 146 copying 59 adjusting quality 61 collating copies 62 enlarging an image 61 ID cards 60 making a copy lighter or darker 61 multiple page ima
fax header and footer setting 87, 89 fax number 95 fax printing setting 89 fax quality setting 97 fax resolution setting 97 fax sending speed setting 89 fax settings configuring 88, 89 for answering machine 97 for voice mail 97 fax setup country-specific 83 digital telephone service 82 DSL connection 80 standard telephone line connection 77 VoIP 81 Fax Setup Wizard 88 fax troubleshooting cannot receive faxes 150 cannot run fax software 151 cannot send faxes 149 error messages, printer control panel 152 fax
iron-on transfers loading 34 J jams and misfeeds troubleshooting paper jam in the ADF 142 paper jam in the duplex unit 141 paper jam in the printer 140 paper or specialty media 143 junk faxes blocking 100 K key index 127 L labels loading 33 printing 41 language changing 136 line filter 80 LINE port location 12 LiveBox 104 loading documents into the Automatic Document Feeder (ADF) 36 documents on scanner glass 36 envelopes 41 envelopes or photo paper 30 paper tray 27 various paper types 32 locating SSID 1
applying color effects 45 attaching to e-mail 76 copying photos 60 cropping 45 editing using touch screen 45 enhancing automatically 45 making borderless copies 61 printing using printer control panel 45 printing using the proof sheet 48 reducing red-eye effect 45 rotating 45 scanning for editing 66 scanning to e-mail 75 photos do not print from memory card across wireless network 155 photos from memory device printing using printer software 46 PictBridge and USB port location 11 PictBridge-enabled camera c
scanner unit location 12 scanner unit does not close 146 scanning creating a PDF from scan 69 documents for editing 68 documents for e-mailing 69 in black and white 70 photos for editing 66 tips 65 to a computer 65 to a flash drive 66 to a memory card 66 to a network 65 using the touch screen 65 scanning takes too long or freezes the computer 147 scheduled fax sending 98 security wireless network 101 security information wireless network 118 security key 118 selecting the wireless port 169 sender informatio
cannot run fax software 151 cannot send faxes 149 error messages, printer control panel 152 troubleshooting, jams and misfeeds paper jam in the ADF 142 paper jam in the duplex unit 141 paper jam in the printer 140 paper or specialty media 143 troubleshooting, memory card cannot print from a flash drive 154 checklist 154 nothing happens when memory card is inserted 154 troubleshooting, print cannot delete documents from print queue 139 computer slows down when printing 145 poor quality at the edges of page 1
wireless troubleshooting cannot print over wireless network 159 changing wireless settings after installation (Mac) 105 changing wireless settings after installation (Windows) 105 photos do not print from memory card across wireless network 155 printer and computer on different networks 123 printer works intermittently on wireless network 171 Wi-Fi indicator light is blinking orange 164 Wi-Fi indicator light is not lit 162 Wi-Fi indicator light is still orange 163 Wi-Fi indicator description of colors 104 l
