MS510, MS517, MS610, MS617 User's Guide Important: Click here before using this guide. April 2017 Machine type(s): 4514 Model(s): 630, 635, 646 www.lexmark.
Contents 2 Contents Safety information........................................................................................ 5 Conventions.......................................................................................................................................................... 5 Overview........................................................................................................ 7 Using this guide.................................................................................
Contents 3 Reports menu....................................................................................................................................................122 Network/Ports menu....................................................................................................................................... 123 Security menu...................................................................................................................................................
Contents 4 Notices....................................................................................................... 229 Index..........................................................................................................
Safety information 5 Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury. CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock. CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
Safety information 6 • If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over thresholds and breaks in flooring. • If the printer does not have a caster base but is configured with optional trays, then lift the printer off the trays. Do not try to lift the printer and the trays at the same time. • Always use the handholds on the printer to lift it. • Any cart used to move the printer must have a surface able to support the full footprint of the printer.
Overview 7 Overview Using this guide This User’s Guide provides general and specific information on using the printer models that are listed on the cover page.
Overview 8 What are you looking for? Find it here Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help. Click ? to view context‑sensitive information. Notes: • Help is automatically installed with the printer software. • The printer software is located in the printer program folder or on the desktop, depending on your operating system.
Selecting a location for the printer 9 Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, then leave enough room for them also. It is important to: • Set up the printer near a properly grounded and easily accessible electrical outlet. • Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard.
Selecting a location for the printer 10 5 4 1 1 3 2 1 Right side 110 mm (4.33 in.) 2 Front 305 mm (12 in.) 3 Left side 65 mm (2.56 in.) 4 Rear 100 mm (3.94 in.) 5 Top 305 mm (12 in.
Additional printer setup 11 Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 12 Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 1 Access the controller board. For the MS510dn, MS517dn, MS610dn, and MS617dn printer models, see “Accessing the controller board” on page 37. For the MS610de printer model, see “Accessing the controller board” on page 70. 2 Unpack the optional card.
Additional printer setup 13 4 Push the card firmly into place. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flush against the controller board. 5 For the MS510dn, MS517dn, MS610dn, and MS617dn printer models, close the controller board access door. For the MS610de printer model, close the controller board shield, and then close the access door.
Additional printer setup 14 Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any controller board electronic components or connectors. An optional memory card can be purchased separately and attached to the controller board. 1 Access the controller board. For the MS510dn, MS517dn, MS610dn, and MS617dn printer models, see “Accessing the controller board” on page 37.
Additional printer setup 15 4 Push the memory card straight into the connector and forward into the controller board wall until it clicks into place. 1 2 5 For the MS510dn, MS517dn, MS610dn, and MS617dn printer models, close the controller board access door. For the MS610de printer model, close the controller board shield, and then close the access door.
Additional printer setup 16 Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 1 Open the controller board access door. 2 Lightly press the stop on the left side of the access door, and then slide the access door to remove it. 1 2 3 3 Unpack the ISP kit.
Additional printer setup 17 1 6 2 3 5 4 1 ISP solution 2 Screw to attach the ISP to the bracket 3 ISP exterior cover 4 Screws to attach the ISP metal bracket to the printer cage 5 Plastic bracket 6 Long ISP cable 4 Place the plastic bracket inside the ISP exterior cover until it clicks into place. 5 Slide and push the ISP solution into the plastic bracket.
Additional printer setup 6 Secure the ISP solution to the plastic bracket using the long screw. 7 Tighten the two screws on the end of the ISP solution.
Additional printer setup 8 Attach the white plug of the ISP solution interface cable into the white receptacle on the ISP. 9 Attach the ISP exterior cover at an angle by inserting the left hinges first.
Additional printer setup 10 Lower the rest of the cover, and then slide the cover to the right. 11 Run the ISP cable through the controller board shield.
Additional printer setup 12 Open the shield using the green handle. 13 Attach the blue plug of the ISP solution interface cable into the blue receptacle on the controller board. Note: If you have installed a printer hard disk, then you need to remove it. For more information, see “Removing a printer hard disk” on page 24. To reinstall the printer hard disk, see “Installing a printer hard disk” on page 22.
Additional printer setup 22 14 Close the shield. 15 Close the ISP exterior cover. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver” on page 28. Installing a printer hard disk Note: This option is available only in MS610de printer model.
Additional printer setup 23 a Using a flathead screwdriver, loosen the screws. b Align the screws on the printer hard disk to the slots on the controller board bracket, and then slide the printer hard disk onto the brackets.
Additional printer setup 24 c Tighten the two screws. d Insert the plug of the printer hard disk interface cable into the receptacle of the controller board. Note: The plug and the receptacle are color‑coded blue. 4 Close the controller board shield, and then close the access door. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Additional printer setup 25 Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any controller board electronic components or connectors. 1 Access the controller board. For MS610de printer model, see “Accessing the controller board” on page 70. Note: This task requires a flathead screwdriver. 2 Loosen the screws that connect the printer hard disk to the controller board bracket.
Additional printer setup 26 Installing hardware options Installing optional trays CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 27 1 2 8 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. 2 1 Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver” on page 28.
Additional printer setup 28 2 Run the installer, and then follow the instructions on the computer screen. 3 For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users 1 Open the printers folder. 2 Select the printer you want to update, and then do the following: • For Windows 7 or later, select Printer properties. • For earlier versions, select Properties.
Additional printer setup 29 • Security Method—There are three basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. or – WPA or WPA2 preshared key or passphrase WPA includes encryption as an additional layer of security. The choices are AES or TKIP.
Additional printer setup 30 1 Depending on your printer model, navigate to either of the following: • > Settings > > > Network/Ports > > Network [x] > > Network [x] Setup > > Wireless > Wireless Connection Setup > • > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup 2 Select a wireless connection setup. Use To Search for networks Show available wireless connections. Note: This menu item shows all broadcast secured or unsecured SSIDs.
Additional printer setup 31 3 Open a Web browser, and then type the IP address of your access point in the address field. Notes: • The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are accessing a proxy server, then temporarily disable it to load the Web page correctly. 4 Access the WPS settings. For more information, see the documentation that came with your access point. 5 Enter the eight‑digit PIN, and then save the setting.
Additional printer setup 32 Verifying printer setup When all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: • Menu settings page—Use this page to verify that all printer options are installed correctly. A list of installed options appears toward the bottom of the page. If an option you installed is not listed, then it is not installed correctly. Remove the option, and then install it again.
Using MS510dn, MS517dn, MS610dn, and MS617dn 33 Using MS510dn, MS517dn, MS610dn, and MS617dn Learning about the printer Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Using MS510dn, MS517dn, MS610dn, and MS617dn 34 MS610dn and MS617dn 2 1 4 3 5 6 8 7 1 Printer control panel 2 Paper stop 3 Standard bin 4 Front door release button 5 Controller board access door 6 100‑sheet multipurpose feeder 7 Standard 550‑sheet tray 8 Optional 250‑ or 550‑sheet trays Using the printer control panel 1 13 2 3 12 4 5 11 6 10 Use the To 1 Display View the printer status and messages. Set up and operate the printer.
Using MS510dn, MS517dn, MS610dn, and MS617dn Use the To 5 Right arrow button Scroll to the right. 6 Keypad Enter numbers, letters, or symbols. 7 Sleep button Enable Sleep mode or Hibernate mode.
Using MS510dn, MS517dn, MS610dn, and MS617dn 36 Attaching cables Connect the printer to the computer using a USB or parallel cable, or to the network using an Ethernet cable.
Using MS510dn, MS517dn, MS610dn, and MS617dn 37 Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Open the controller board access door.
Using MS510dn, MS517dn, MS610dn, and MS617dn 38 Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 171 and “Storing paper” on page 109.
Using MS510dn, MS517dn, MS610dn, and MS617dn 39 To open the paper stop, pull it so that it flips forward. Note: Close the paper stop when moving the printer to another location. Loading trays CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray completely. Note: Do not remove trays while a job prints or while Busy appears on the printer display. Doing so may cause a jam.
Using MS510dn, MS517dn, MS610dn, and MS617dn 40 2 Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading. EC EX R A4 LT L LG B5 1 A5 2 A4 EXE LTR C B5 A5 3 Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading.
Using MS510dn, MS517dn, MS610dn, and MS617dn 41 • When loading legal‑size paper, the length guide extends beyond the base leaving the paper exposed to dust. To protect the paper from dust, you can purchase a dust cover separately. For more information, contact customer support. • If you are loading A6-size paper in the standard tray, then squeeze and then slide the length guide tab toward the center of the tray to the A6‑size position.
Using MS510dn, MS517dn, MS610dn, and MS617dn 42 5 Load the paper stack. Notes: • Load with the printable side facedown when using recycled or preprinted paper. • Load prepunched paper with the holes on the top edge toward the front of the tray. • Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.
Using MS510dn, MS517dn, MS610dn, and MS617dn 43 6 Insert the tray. 1 7 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes.
Using MS510dn, MS517dn, MS610dn, and MS617dn 44 a Pull the multipurpose feeder extender. b Pull the extender gently so that the multipurpose feeder is fully extended and open. 2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading.
Using MS510dn, MS517dn, MS610dn, and MS617dn 45 3 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges. Flex the stack of transparencies back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.
Using MS510dn, MS517dn, MS610dn, and MS617dn 46 • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging that the transparencies came in. Note: When loading A6‑size paper, make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place.
Using MS510dn, MS517dn, MS610dn, and MS617dn 47 • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first. • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer.
Using MS510dn, MS517dn, MS610dn, and MS617dn 48 Note: You can also change the paper size and type settings using the printer control panel. For more information, see “Setting the paper size and type” on page 38. Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer. The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are not properly configured.
Using MS510dn, MS517dn, MS610dn, and MS617dn 49 Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Types 2 Select a custom paper type name, and then select a paper type. Note: Paper is the factory default paper type for all user‑defined custom names. 3 Press . Printing Printing a document Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job.
Using MS510dn, MS517dn, MS610dn, and MS617dn 50 Printing from a mobile device Notes: • Make sure that the printer and mobile device share the same wireless network. For more information on configuring the wireless settings of your mobile device, see the documentation that came with the device. • Mobile printing is available only in some printer models.
Using MS510dn, MS517dn, MS610dn, and MS617dn 51 Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. 1 Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application. 2 Select a printer. 3 Print the document.
Using MS510dn, MS517dn, MS610dn, and MS617dn 52 Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively printing, reading, or writing from the memory device. Loss of data can occur. 2 From the printer control panel, select the document you want to print. 3 Press the left or right arrow button to specify the number of copies for printing, and then press . Notes: • Do not remove the flash drive from the USB port until the document has finished printing.
Using MS510dn, MS517dn, MS610dn, and MS617dn 53 Printing confidential and other held jobs Storing print jobs in the printer 1 From the printer control panel, navigate to: > Security > Confidential Print 2 Select a print job type. Use To Confidential Job Expiration Hold print jobs in the computer until you enter the PIN from the printer control panel. Note: The PIN is set from the computer. It must be four digits, using the numbers 0–9.
Using MS510dn, MS517dn, MS610dn, and MS617dn 6 From the printer home screen, select Held Jobs. 7 Send the print job. Printing information pages Printing a font sample list 1 From the printer control panel, navigate to: > Settings > > Reports > > Print Fonts 2 Press the up or down arrow button to select the font setting. 3 Press . Note: The PPDS fonts appear only when the PPDS data stream is activated.
Using MS510dn, MS517dn, MS610dn, and MS617dn 55 Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Using MS510dn, MS517dn, MS610dn, and MS617dn 56 Notification Description Off The normal printer behavior for all supplies occurs. E‑mail Only The printer generates an e-mail when the supply condition is reached. The status of the supply will appear on the menus page and status page. Warning The printer displays the warning message and generates an email about the status of the supply. The printer does not stop when the supply condition is reached.
Using MS510dn, MS517dn, MS610dn, and MS617dn 57 3 To change the language, select a language from the drop-down menu, and then click Click here to submit language. 4 Click Printer Settings. 5 Type the IP addresses of the source and target printers in their appropriate fields. Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP. 6 Click Copy Printer Settings.
Using MS510dn, MS517dn, MS610dn, and MS617dn 58 Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. 1 From the printer control panel, navigate to: > Settings > Reports > > Network Setup Page > Note: If an optional internal print server is installed, then Print Network [x] Setup Page appears.
Using MS510dn, MS517dn, MS610dn, and MS617dn 59 Use To Off Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the performance specifications for your printer. Energy Reduce energy use, especially when the printer is idle. • Printer engine motors do not start until a job is ready to print. You may notice a short delay before the first page is printed. • The printer enters Sleep mode after one minute of inactivity.
Using MS510dn, MS517dn, MS610dn, and MS617dn 60 Using Hibernate mode Hibernate is an ultra‑low‑power saving mode. Notes: • Three days is the default amount of time before the printer enters Hibernate mode. • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode. • If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
Using MS510dn, MS517dn, MS610dn, and MS617dn 61 Using Schedule Power Modes Schedule Power Modes lets you schedule when the printer goes into a reduced power state or into the Ready state. Note: This feature is available only in network printers or printers connected to print servers. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu.
Using MS510dn, MS517dn, MS610dn, and MS617dn 62 From the printer control panel, navigate to: > Settings > Settings > > General Settings > > Factory Defaults > > Restore Now > Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place.
Using MS510dn, MS517dn, MS610dn, and MS617dn 63 Erasing volatile memory The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered data, turn off the printer. Erasing non‑volatile memory Erase individual settings, device and network settings, security settings, and embedded solutions by following these steps: 1 Turn off the printer. 2 Hold down 2 and 6 on the keypad while turning the printer on.
Using MS610de 64 Using MS610de Learning about the printer Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Using MS610de 65 Using the printer control panel 2 1 7 Use the 6 3 4 5 To 1 Display 2 Home button Go to the home screen. 3 Keypad Enter numbers, letters, or symbols. 4 Sleep button Enable Sleep mode or Hibernate mode. • View the printer status and messages. • Set up and operate the printer.
Using MS610de 66 Sleep button light Printer status Off The printer is off, idle or in Ready state. Solid amber The printer is in Sleep mode. Blinking amber The printer is entering or waking from Hibernate mode. Blinking amber for 0.1 second, then goes The printer is in Hibernate mode. completely off for 1.9 seconds in a slow, pulsing pattern Understanding the home screen When the printer is turned on, the display shows a basic screen, referred to as the home screen.
Using MS610de Touch 7 67 To Status/Supplies • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear it. 8 Tips View a context‑sensitive help information. This may also appear on the home screen: Touch To Search Held Jobs Search current held jobs. Jobs by user Access print jobs saved by user. Profiles and Solutions Access profiles and solutions.
Using MS610de 68 2 1 5 Touch the To 1 Radio button Select or clear an item. 2 Up arrow Scroll up. 3 Down arrow Scroll down. 4 Accept button Save a setting. 5 Cancel button 4 3 • Cancel an action or a selection. • Return to the previous screen. Touch To Return to the home screen. Open a context-sensitive Help dialog on the printer control panel. Scroll to the left. Scroll to the right.
Using MS610de 69 Make sure to match the following: • The USB symbol on the cable with the USB symbol on the printer • The appropriate parallel cable with the parallel port Note: The parallel port is available only when an Internal Solutions Port is installed. • The appropriate Ethernet cable with the Ethernet port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur.
Using MS610de 70 Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Open the controller board access door.
Using MS610de 71 Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 4 3 1 2 1 Memory card connector 2 Option card connector 3 Printer hard disk connector 4 Internal Solutions Port connector 4 Close the controller board shield, and then close the controller board access door.
Using MS610de 72 Setting up and using the home screen applications Notes: • Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded applications. Some applications are supported only in some printer models. • There may be additional solutions and applications available for purchase. For more information, go to http://support.lexmark.com or contact the place where you purchased the printer.
Using MS610de 73 Customizing the home screen 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Do one or more of the following: • Show or hide the icons of basic printer functions. a Click Settings > General Settings > Home screen customization. b Select the check boxes to specify which icons appear on the home screen.
Using MS610de 74 Setting up Forms and Favorites Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to http://support.lexmark.com. Use To Streamline work processes by letting you quickly find and print frequently used online forms directly from the printer home screen. Note: The printer must have permission to access the network folder, FTP site, or Web site where the bookmark is stored.
Using MS610de 75 Setting up Remote Operator Panel This application enables you to interact with the printer control panel even when you are not physically near the network printer. From your computer, you can view the printer status, release held print jobs, create bookmarks, and do other print-related tasks. 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen.
Using MS610de 76 Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 171 and “Storing paper” on page 109.
Using MS610de 77 To open the paper stop, pull it so that it flips forward. Note: When moving the printer to another location, make sure the paper stop is closed. Loading trays CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray completely. Note: Do not remove trays while a job prints or while Busy appears on the printer display. Doing so may cause a jam.
Using MS610de 78 2 Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading. EC EX R A4 LT L LG B5 1 A5 2 A4 EXE LTR C B5 A5 3 Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading. 1 LT LGL R EX A4 EC B5 2 A5 A4 A6 LTR EX EC B5 A5 Notes: • For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length.
Using MS610de 79 • When loading legal‑size paper, the length guide extends beyond the base leaving the paper exposed to dust. To protect the paper from dust, you can purchase a dust cover separately. For more information, contact customer support. • If you are loading A6-size paper in the standard tray, then squeeze and then slide the length guide tab toward the center of the tray to the A6‑size position.
Using MS610de 80 5 Load the paper stack. Notes: • Load with the printable side facedown when using recycled or preprinted paper. • Load prepunched paper with the holes on the top edge toward the front of the tray. • Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.
Using MS610de 81 6 Insert the tray. 1 7 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and paper type to avoid paper jams and print quality problems. Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes.
Using MS610de 82 a Pull the multipurpose feeder extender. b Pull the extender gently so that the multipurpose feeder is fully extended and open. 2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading.
Using MS610de 83 3 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges. Flex the stack of transparencies back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.
Using MS610de 84 • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging that the transparencies came in. Note: When loading A6‑size paper, make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place.
Using MS610de 85 • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first. • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer.
Using MS610de 86 Note: You can also change the paper size and type settings using the printer control panel. For more information, see “Setting the paper size and type” on page 76. Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer. The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are not properly configured.
Using MS610de 87 3 Select a custom paper type name, and then select a paper type Note: Paper is the factory default paper type for all user‑defined custom names. 4 Click Submit. Using the printer control panel 1 From the home screen, navigate to: > Paper Menu > Custom Types 2 Select a custom paper type name, and then select a paper type Note: Paper is the factory default paper type for all user‑defined custom names. 3 Touch .
Using MS610de 88 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Quality Menu > Toner Darkness. 3 Adjust the setting, and then click Submit. Using the printer control panel 1 From the home screen, navigate to: > Settings > Print Settings > Quality Menu > Toner Darkness 2 Adjust the setting, and then touch . Printing from a mobile device Note: Make sure that the printer and mobile device share the same wireless network.
Using MS610de 89 3 Tap Print, and then select a printer. 4 Print the document. Printing from a mobile device using Lexmark Print Lexmark Print allows you to send documents and images directly to a Lexmark device. 1 Open the document, and then send or share the document to Lexmark Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application. 2 Select a device. 3 Print the document.
Using MS610de 90 • If you insert the flash drive while the printer is processing other print jobs, then Busy appears. After these print jobs are processed, you may need to view the held jobs list to print documents from the flash drive. Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively printing, reading, or writing from the memory device. Loss of data can occur. 2 From the printer control panel, touch the document you want to print.
Using MS610de 91 Printing confidential and other held jobs Storing print jobs in the printer 1 From the home screen, navigate to: > Security > Confidential Print > select a print job type Use To Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Hold print jobs in the computer until you enter the PIN from the printer control panel.
Using MS610de 92 Printing information pages Printing a font sample list 1 From the home screen, navigate to: > Reports > Print Fonts 2 Touch PCL Fonts or PostScript Fonts. Printing a directory list A directory list shows the resources stored in a flash memory or on the printer hard disk. From the home screen, navigate to: > Reports > Print Directory Canceling a print job Canceling a print job from the printer control panel 1 From the printer control panel, touch Cancel Job or press on the keypad.
Using MS610de 93 c Apply the changes. 2 From your computer, open the printers folder, and then select your printer. 3 Open the printer properties, and then select the COM port from the list. 4 Set the COM port parameters in Device Manager. Notes: • Serial printing reduces printing speed. • Make sure that the serial cable is connected to the serial port on your printer.
Using MS610de 94 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Check the virtual display that appears at the top left corner of the screen. The virtual display works as an actual display would work on a printer control panel.
Using MS610de 95 Modifying confidential print settings 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Security > Confidential Print Setup.
Using MS610de 96 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Security > Panel PIN Protect. 3 From the Create User PIN or Create Admin PIN section, enter your PIN. Note: Your can enter up to 16 digits for your PIN. 4 Click Modify. 5 From any menu in the Administrative Menus, Management, or Function Access sections, select User PIN Protected, Admin PIN Protected, or Admin PIN and User PIN Protected.
Using MS610de 97 Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Device Status > More Details. Saving energy Using Eco‑Mode 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen.
Using MS610de 98 Use To On Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a document is ready to print. There will be a short delay before the first page is printed. Off Use factory default settings. Note: This setting supports the performance specifications of the printer. 3 Click Submit.
Using MS610de 99 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > General Settings > Timeouts. 3 From the Hibernate Timeout menu, select the number of hours, days, weeks, or months you want for the printer to wait before it goes into a reduced power state.
Using MS610de 100 Notes: • The IP address is located on the upper portion of the home screen. It appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Select Settings > General Settings. 3 In the Screen Brightness field, enter the brightness percentage you want for the display. 4 Apply the changes.
Using MS610de 101 Securing the printer Using the security lock feature Attach a lock that is compatible with most laptop computers in the location shown to prevent access to the controller board. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs.
Using MS610de 102 Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.
Using MS610de 103 Erasing printer hard disk memory Notes: • Some printer models may not have a printer hard disk installed. • Configuring Erase Temporary Data Files in the printer menus lets you remove residual confidential material left by print jobs by securely overwriting files that have been marked for deletion. Using the printer control panel 1 Turn off the printer. 2 Hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress bar appears.
Using MS610de 104 Notes: • Enabling disk encryption will erase the contents of the printer hard disk. • Disk encryption can take from several minutes to more than an hour, during which the printer will be unavailable for other user tasks. 4 Click Submit. Using the printer control panel 1 Turn off the printer. 2 Hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress bar appears.
Paper and specialty media guide 105 Paper and specialty media guide Using specialty media Tips on using card stock Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly impact print quality. Print samples on the card stock being considered for use before buying large quantities. When printing on card stock: • Make sure the Paper Type is Card Stock. • Select the appropriate Paper Texture setting.
Paper and specialty media guide 106 Tips on using labels Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at http://support.lexmark.com. When printing on labels: • Use labels designed specifically for laser printers.
Paper and specialty media guide 107 • Avoid getting fingerprints on the transparencies to prevent print quality problems. • Before loading transparencies, flex, fan, and straighten the stack to prevent sheets from sticking together. Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities.
Paper and specialty media guide 108 For 60–90‑g/m2 (16–24‑lb) bond paper, grain long paper is recommended. Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.
Paper and specialty media guide 109 Use papers printed with heat‑resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements; latex inks might not. When in doubt, contact the paper supplier.
Paper and specialty media guide 110 Supported paper sizes, types, and weights Supported paper sizes Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the Card Stock & Label Guide. Paper size Standard tray Optional 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode A4 210 x 297 mm (8.3 x 11.7 in.) A5 X 148 x 210 mm (5.8 x 8.3 in.) X A6 X 105 x 148 mm (4.1 x 5.8 in.) JIS B5 X 182 x 257 mm (7.2 x 10.1 in.
Paper and specialty media guide Paper size 10 Envelope 111 Standard tray Optional 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode X X X X X X X X X X X X X X X 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 229 x 356 mm (9 x 14 in.) 1 This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application.
Paper and specialty media guide Paper type 250‑ or 550‑sheet tray 112 Multipurpose feeder Duplex mode Preprinted Colored Paper Light Paper Heavy Paper2 Rough/Cotton 1 X One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported. 2 Bond and Heavy Paper are supported in duplex mode up to 90‑g/m2 (24‑lb) paper weight.
Understanding the printer menus 113 Understanding the printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network3 Configure MP Substitute Size Network Setup Page2 Standard USB Parallel Menu4 Paper Texture Profiles List Print Fonts Paper Weight Print Directory Paper Loading Print Demo Custom Types Asset Report Event Log Summary Custom Names1 SMTP Setup Universal Setup Security Settings Help
Understanding the printer menus 114 Paper menu Default Source menu Use To Default Source Tray [x] Multipurpose Feeder Manual Paper Manual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for Multipurpose Feeder to appear as a menu setting. • If two trays contain paper of the same size and type, and the trays have the same settings, then the trays are automatically linked.
Understanding the printer menus 115 Use To Multipurpose Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in the multipurpose feeder.
Understanding the printer menus 116 Use To Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the paper size being manually loaded. Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type being manually loaded.
Understanding the printer menus 117 Configure MP menu Use To Configure MP Cassette Manual First Determine when the printer selects paper from the multipurpose feeder. Notes: • Cassette is the factory default setting. Cassette configures the multipurpose feeder as the automatic paper source. • Manual sets the multipurpose feeder only for manual‑feed print jobs. • First configures the multipurpose feeder as the primary paper source.
Understanding the printer menus 118 Use To Labels Texture Smooth Normal Rough Specify the relative texture of the labels loaded. Bond Texture Smooth Normal Rough Specify the relative texture of the bond paper loaded. Envelope Texture Smooth Normal Rough Specify the relative texture of the envelopes loaded. Rough Envelope Texture Rough Specify the relative texture of the rough envelopes loaded. Letterhead Texture Smooth Normal Rough Specify the relative texture of the letterhead loaded.
Understanding the printer menus Paper Weight menu Use To Plain Weight Light Normal Heavy Specify the relative weight of the plain paper loaded. Card Stock Weight Light Normal Heavy Specify the relative weight of the card stock loaded. Transparency Weight Light Normal Heavy Specify the relative weight of the transparencies loaded. Recycled Weight Light Normal Heavy Specify the relative weight of the recycled paper loaded.
Understanding the printer menus 120 Use To Colored Weight Light Normal Heavy Specify the relative weight of the colored paper loaded. Light Weight Light Specify that the weight of the paper loaded is light. Heavy Weight Heavy Specify that the weight of the paper loaded is heavy. Cotton/Rough Weight Light Normal Heavy Specify the relative weight of the cotton or rough paper loaded. Custom [x] Weight Light Normal Heavy Specify the relative weight of the custom paper loaded.
Understanding the printer menus 121 Use To Light Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Light as the paper type. Heavy Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Custom [x] Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Note: Custom [x] Loading is available only if the custom type is supported.
Understanding the printer menus 122 Universal Setup menu Use To Units of Measure Inches Millimeters Identify the units of measure. Portrait Width 3–8.5 inches 76–216 mm Set the portrait width. Notes: • Inches is the US factory default setting. • Millimeters is the international factory default setting. Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. You can increase the width in 0.01‑inch increments.
Understanding the printer menus 123 Use To Network Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address information. Note: This menu item appears only in network printers or in printers connected to print servers. Profiles List Print a list of profiles stored in the printer. Note: This menu item appears only when LDSS is enabled.
Understanding the printer menus 124 Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PCL SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu.
Understanding the printer menus 125 Use To Standard Network Setup OR Network [x] Setup Reports Network Card TCP/IP IPv6 Wireless AppleTalk Show and set the printer network settings. Note: The Wireless menu appears only when the printer is connected to a wireless network.
Understanding the printer menus 126 TCP/IP menu To access the menu, navigate to any of the following: • Network/Ports > Standard Network > Standard Network Setup > TCP/IP • Network/Ports > Network [x] > Network [x] Setup > TCP/IP Note: This menu is available only in network printers or printers connected to print servers. Use To Set Hostname Set the host name. Notes: • This setting can be changed only from the Embedded Web Server.
Understanding the printer menus 127 Use To Enable DDNS Yes No View or change the current DDNS setting. Enable mDNS Yes No View or change the current mDNS setting. DNS Server Address View or change the current DNS server address. Backup DNS Server Address View or change the backup DNS server addresses. Note: Yes is the factory default setting. Note: Yes is the factory default setting.
Understanding the printer menus 128 Wireless menu Note: This menu is available only in printers connected to a wireless network or printer models that have a wireless network adapter. To access the menu, navigate to: Network/Ports > Network [x] > Network [x] Setup > Wireless Use To Wi‑Fi Protected Setup Start Push Button Method Start PIN Method Establish a wireless network and enable network security.
Understanding the printer menus 129 Use To View Name Show the assigned AppleTalk name. Note: The AppleTalk name can be changed only from the Embedded Web Server. View Address Show the assigned AppleTalk address. Note: The AppleTalk address can be changed only from the Embedded Web Server. Set Zone [list of zones available on the network] Provide a list of AppleTalk zones available on the network. Note: The default zone for the network is the factory default setting.
Understanding the printer menus Use 130 To USB Buffer Set the size of the USB input buffer. Disabled Notes: Auto • Auto is the factory default setting. 3K to [maximum size allowed] • Disabled turns off job buffering. Any jobs already buffered on the printer hard disk are printed before normal processing resumes. • The USB buffer size value can be changed in 1-K increments.
Understanding the printer menus 131 Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PostScript emulation if PS SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off.
Understanding the printer menus 132 Use To Job Buffering Off On Auto Temporarily store print jobs on the printer hard disk before printing. Notes: • Off is the factory default setting. • On buffers print jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. The menu selection is then updated.
Understanding the printer menus 133 Use To ENA Gateway yyy.yyy.yyy.yyy Set the gateway information for an external print server. Note: This menu item is available only if the printer is attached to an external print server through the USB port. SMTP Setup menu Use To Primary SMTP Gateway Specify SMTP server gateway and port information. Primary SMTP Gateway Port Note: 25 is the default SMTP gateway port.
Understanding the printer menus 134 Use To Device‑Initiated E‑mail None Use Device SMTP Credentials Specify what credentials will be used when communicating to the SMTP server. Notes: User‑Initiated E‑mail None Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user • None is the factory default setting for Device‑Initiated E‑mail and User‑Initiated E‑mail.
Understanding the printer menus 135 Confidential Print menu Use To Max Invalid PIN Off 2–10 Limit the number of times an invalid PIN can be entered. Notes: • This menu appears only when a formatted, non-defective printer hard disk is installed. • Once the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Limit the amount of time a confidential print job stays in the printer before it is deleted.
Understanding the printer menus 136 Security Audit Log menu Use To Export Log Let an authorized user export the audit log. Notes: • To export the audit log from the printer control panel, connect a flash drive to the printer. • You can also download the audit log from the Embedded Web Server, and then save it on your computer. Delete Log Delete now Do not delete Specify whether or not audit logs are deleted.
Understanding the printer menus 137 Set Date and Time menu Use To Current Date and Time Show the current date and time settings for the printer. Manually Set Date and Time [input date/time] Enter the date and time. Notes: • For touch‑screen printer models, date and time are set in YYYY-MM-DD HH:MM format. • Manually setting the date and time sets Enable NTP to No. • For non‑touch‑screen printer models, the wizard lets you set the date and time in YYYY‑MM‑DD‑HH:MM format.
Understanding the printer menus 138 Settings menu General Settings menu Use To Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Set the language of the text that appears on the display.
Understanding the printer menus 139 Use To Run Initial Setup Yes No Run the setup wizard. Keyboard1 Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski Swiss German Swiss French Korean Magyar Turkce Cesky Simplified Chinese Traditional Chinese Japanese Custom Key [x] Specify a language and custom key information for the keyboard on the display.
Understanding the printer menus 140 Use To Displayed Information1 Left side Right side Specify the display information in the upper corners of the home screen. Select from the following options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Custom Text [x] Model Name Notes: • IP Address is the factory default setting for Left side. • Date/Time is the factory default setting for Right side.
Understanding the printer menus 141 Use To Displayed Information (continued)1 Paper Jam Load Paper Service Errors Customize the display information for certain menus. Select from the following options: Display Yes No Message to display Default Alternate Default [text entry] Alternate [text entry] Notes: • No is the factory default setting for Display. • Default is the factory default setting for Message to display.
Understanding the printer menus 142 Use To Show Bookmarks1 Yes No Specify whether to display Bookmarks from the Held Jobs area. Web Page Refresh Rate1 30–300 Specify the number of seconds between Embedded Web Server refreshes. Note: Yes is the factory default setting. Note: 120 is the factory default setting. Contact Name1 Specify a contact name for the printer. Note: The contact name is stored on the Embedded Web Server. Location1 Specify the printer location.
Understanding the printer menus 143 Use To Timeouts Hibernate Timeout Disabled 20 minutes 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month Set the time before the printer enters Hibernate mode. Timeouts Hibernate Timeout on Connection Hibernate Do Not Hibernate Set the printer to Hibernate mode even if there is an active Ethernet connection. Timeouts Screen Timeout 15 sec–300 sec Set the idle time before the display automatically returns to Ready state.
Understanding the printer menus 144 Use To Timeouts Job Hold Timeout1 5 sec–255 sec Set the time the printer waits for user intervention before it holds jobs that require unavailable resources. Notes: • 30 seconds is the factory default setting. • This menu item appears only when hard disk is installed. Error Recovery Auto Reboot Reboot when idle Reboot always Reboot never Set the printer to restart when an error occurs.
Understanding the printer menus 145 Use To Accessibility Settings1 Speech Rate Very Slow Slow Normal Fast Faster Very Fast Rapid Very Rapid Fastest Adjust the Voice Guidance speaking rate. Accessibility Settings1 Headphone Volume 1–10 Set the headphones volume. Information Sent to Lexmark Supplies and Page Usage (Anonymous) On Off Send anonymous device usage information to Lexmark.
Understanding the printer menus 146 Use To Factory Defaults Do Not Restore Restore Now Restore the printer factory default settings. Notes: • Do Not Restore is the factory default setting. • Restore Now returns all printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in the RAM are deleted. Downloads stored in the flash memory or on a hard disk are not affected.
Understanding the printer menus 147 Use To Duplex Binding Long Edge Short Edge Define binding for duplexed pages in relation to paper orientation. Notes: • Long Edge is the factory default setting. Long Edge assumes binding along the long edge of the page (left edge for portrait and top edge for landscape). • Short Edge assumes binding along the short edge of the page (top edge for portrait and left edge for landscape).
Understanding the printer menus 148 Use To Separator Sheet Source Tray [x] Multipurpose Feeder Specify the paper source for separator sheets. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, Configure MP must be set to Cassette in order for Multipurpose Feeder to appear as a menu setting. Blank Pages Do Not Print Print Specify whether blank pages are inserted in a print job. Note: Do Not Print is the factory default setting.
Understanding the printer menus 149 Use To Download Target RAM Flash Set the storage location for downloads. Notes: • RAM is the factory default setting. Storing downloads in the RAM is temporary. • Storing downloads in a flash memory or on a printer hard disk places them in permanent storage. Downloads remain in the flash memory or printer hard disk even when the printer is turned off. • This menu item appears only when a flash or disk option is installed.
Understanding the printer menus 150 Use To Blank Pages Do Not Print Print Specify whether to insert blank pages in a print job. Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3) Stack the pages of a print job in sequence when printing multiple copies. Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether to insert blank separator sheets. Note: Do Not Print is the factory default setting. Note: (1,2,3) (1,2,3) is the factory default setting.
Understanding the printer menus 151 Quality menu Use To Print Resolution 300 dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Specify the printed output resolution in dots per inch. Pixel Boost Off Fonts Horizontally Vertically Both directions Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts. Toner Darkness 1–10 Lighten or darken the printed output. Note: 600 dpi is the factory default setting.
Understanding the printer menus 152 Use To Job Accounting Utilities Print and delete log files or export them to a flash drive. Accounting Log Frequency Daily Weekly Monthly Set how often a log file is created. Log Action at End of Frequency None E‑mail Current Log E‑mail & Delete Current Log Post Current Log Post & Delete Current Log Set how the printer responds when the frequency threshold expires.
Understanding the printer menus 153 Utilities menu Use To Remove Held Jobs Confidential Held Not Restored All Delete confidential and held jobs from the printer hard disk. Notes: • Selecting a setting affects only print jobs that are resident in the printer. Bookmarks, print jobs on flash drives, and other types of held jobs are not affected. • Not Restored removes all Print and Hold jobs that are not restored from the printer hard disk or memory. Format Flash Yes No Format the flash memory.
Understanding the printer menus 154 XPS menu Use To Print Error Pages Off On Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PDF menu Use To Scale to Fit Yes No Scale page content to fit the selected paper size. Annotations Do Not Print Print Print annotations in a PDF. Note: No is the factory default setting. Note: Do Not Print is the factory default setting.
Understanding the printer menus 155 PCL Emul menu Use To Font Source Resident Download Flash All Specify the set of fonts used by the Font Name menu. Notes: • “Resident” is the factory default setting. “Resident” shows the factory default set of fonts downloaded in the RAM. • “Download” shows all the fonts downloaded in the RAM. • “Flash” shows all fonts resident in that option. The optional flash memory card must be properly formatted and cannot be read/write‑, write‑, or password‑protected.
Understanding the printer menus 156 Use To PCL Emulation Settings Lines per Page 1–255 Specify the number of lines that print on each page. Notes: • 60 is the U.S. factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the Paper Size and Orientation you want before setting Lines per Page.
Understanding the printer menus 157 Use To Tray Renumber View Factory Defaults MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper Default = 2 MEnv Default = 3 Display the factory default setting assigned to each tray or feeder. Tray Renumber Restore Defaults Yes No Restore all tray and feeder assignments to their factory default settings.
Understanding the printer menus 158 Use To Font Size 1–255 pt Set the default font size for HTML documents. Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale 1–400% Scale the default font for HTML documents. Notes: • 100% is the factory default setting. • Scaling can be increased in 1% increments. Orientation Portrait Landscape Set the page orientation for HTML documents. Margin Size 8–255 mm Set the page margin for HTML documents.
Understanding the printer menus 159 Use To Orientation Portrait Landscape Reverse Portrait Reverse Landscape Set the image orientation. Note: Portrait is the factory default setting.
Saving money and the environment 160 Saving money and the environment Saving paper and toner Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
Saving money and the environment 161 Recycling Lexmark packaging Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there is less packaging to dispose of. These efficiencies result in fewer greenhouse emissions, energy savings, and natural resource savings. Lexmark cartons are 100% recyclable where corrugated recycling facilities exist.
Maintaining the printer 162 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. Notes: • Perform this task after every few months.
Maintaining the printer 163 Ordering toner cartridges Notes: • The estimated cartridge yield is based on the ISO/IEC 19752 standard. • Extremely low print coverage for extended periods of time may negatively affect actual yield.
Maintaining the printer 164 MS517 and MS617 Regular toner cartridges Item Worldwide Extra high yield toner cartridge 51B0XA0 For more information on countries located in each region, go to www.lexmark.com/regions. Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of toner from toner cartridge. For more information on replacing the imaging unit, see the instruction sheet that came with the supply.
Maintaining the printer 165 The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is different from the historical printing consumption. Consider the variable level of accuracy before purchasing or replacing supplies based on the estimate. Until an adequate print history is obtained on the printer, initial estimates assume future supplies consumption based on the International Organization for Standardization* test methods and page content.
Maintaining the printer 166 2 Pull the toner cartridge out using the handle. 3 Unpack the toner cartridge, and then remove all packing materials. 4 Shake the new cartridge to redistribute the toner. 5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Maintaining the printer 167 Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door. 1 2 2 Pull the toner cartridge out using the handle. 3 Lift the green handle, and then pull the imaging unit out of the printer.
Maintaining the printer 168 4 Unpack the new imaging unit, and then shake it. 5 Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Maintaining the printer 169 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. 8 Close the front door. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Maintaining the printer Shipping the printer When shipping the printer, use the original packaging or call the place of purchase for a relocation kit.
Clearing jams 171 Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper 1 1 • Do not load or remove a tray while the printer is printing. • Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator. • Do not slide paper into the tray. Load paper as shown in the illustration.
Clearing jams 172 Use recommended paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. • Flex, fan, and align the paper edges before loading. • • • • Do not use paper that has been cut or trimmed by hand. Do not mix paper sizes, weights, or types in the same tray. Make sure that the paper size and type are set correctly on the computer or printer control panel. Store paper according to manufacturer recommendations.
Clearing jams 173 Paper jam in the front door CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1 Open the front door. 1 2 2 Remove the toner cartridge. 3 Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Clearing jams Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 5 Insert the imaging unit. Note: Use the arrows inside the printer as guides.
Clearing jams 175 6 Insert the toner cartridge. 7 Close the front door. 8 If necessary, press on the control panel. Paper jam in the rear door 1 Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 176 3 Close the rear door. 4 If necessary, press on the control panel. Paper jam in the standard bin 1 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 2 If necessary, press on the control panel.
Clearing jams 177 Paper jam in the duplex unit 1 Remove the tray. 1 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the tray. 4 From the control panel, press .
Clearing jams 178 Paper jam in trays 1 Remove the tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the tray. 4 If necessary, press on the control panel. Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 179 3 Flex, fan, and align the paper edges before loading. 4 Reload paper, and then adjust the paper guide. 5 If necessary, press on the control panel.
Troubleshooting 180 Troubleshooting Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] 1 Check if both the toner cartridge and imaging unit are Lexmark-authorized MICR (magnetic ink character recognition) supplies or non-MICR supplies. 2 Change the toner cartridge or imaging unit so that both are Lexmark-authorized MICR supplies or non‑MICR supplies. Notes: • For a list of supported supplies, see the “Ordering supplies” section of the User's Guide or go to www.lexmark.com.
Troubleshooting 181 • Cancel the print job. Change [paper source] to [custom string] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the control panel. Note: Make sure the paper size and type settings are specified in the Paper menu on the control panel. • Select Use current [paper source] on the control panel to clear the message and continue printing using the current size and type of paper in the tray.
Troubleshooting 182 Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, select Continue to ignore the message and continue printing. For non‑touch‑screen printer models, press to confirm. • Cancel the current print job. For non‑touch‑screen printer models, press • Install additional printer memory. to confirm.
Troubleshooting 183 Imaging unit nearly low [84.xy] If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. Imaging unit very low, [x] estimated pages remain [84.xy] You may need to replace the imaging unit very soon. For more information, see the "Replacing supplies" section of the User’s Guide. If necessary, select Continue on the printer control panel to clear the message and continue printing.
Troubleshooting 184 Insufficient memory for Flash Memory Defragment operation [37] Try one or more of the following: • From the printer control panel, select Continue to stop the defragmentation and continue printing. For non‑touch‑screen printer models, press to confirm. • Delete fonts, macros, and other data from the printer memory. • Install additional printer memory. Insufficient memory, some Held Jobs were deleted [37] The printer deleted some held jobs in order to process current jobs.
Troubleshooting 185 Load [paper source] with [paper size] [paper orientation] Try one or more of the following: • Load the tray or feeder with the correct size of paper. • To use the tray or feeder that has the correct size of paper, select Finished loading paper on the printer control panel. For non‑touch‑screen printer models, press to confirm. Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray.
Troubleshooting 186 Load multipurpose feeder with [paper type] [paper size] [orientation] Try one or more of the following: • Load the multipurpose feeder with the correct paper size and type. • Depending on your printer model, touch Continue or press to clear the message and continue printing. Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray. • Cancel the current job. Maintenance kit nearly low [80.
Troubleshooting 187 Network [x] software error [54] Try one or more of the following: • From the printer control panel, select Continue to continue printing. For non‑touch‑screen printer models, press to confirm. • Turn off the printer, wait for about 10 seconds, and then turn the printer back on. • Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com. Non‑Lexmark [supply type], see User’s Guide [33.
Troubleshooting 188 Parallel port disabled [56] • Depending on your printer model, touch Continue or press to clear the message and continue printing. Notes: • The printer discards data received through the parallel port. • Make sure that the Parallel Buffer menu is not disabled. Printer had to restart. Last job may be incomplete. Select Continue on the control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm.
Troubleshooting 189 Replace cartridge, 0 estimated pages remain [88.xy] Replace the toner cartridge to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace cartridge, printer region mismatch [42.
Troubleshooting 190 This error can also be caused by installing a genuine Lexmark cartridge, such as a high yield cartridge, that is not intended to be used in this product. The following error codes indicate that a non‑genuine Lexmark toner cartridge is installed: 32.13 32.16 32.19 32.22 32.25 32.28 32.31 32.34 32.37 For more information, see “Using genuine Lexmark parts and supplies” on page 162. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section or go to www.
Troubleshooting 191 • From the printer control panel, select Continue to continue printing. For non‑touch‑screen printer models, press to confirm. • Turn off the printer, and then turn it back on. SMTP server not set up. Contact system administrator. From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to confirm. Note: If the message appears again, then contact your system support person.
Troubleshooting 192 3 Remove the extra trays. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Unformatted flash detected [53] Try one or more of the following: • From the printer control, select Continue to stop the defragmentation and continue printing. For non‑touch‑screen printer models, press to confirm. • Format the flash memory. Note: If the error message remains, then the flash memory may be defective and need to be replaced.
Troubleshooting 193 Basic printer problems The printer is not responding Action Yes No Step 1 Go to step 2. Turn on the printer. Press the Sleep button to wake the printer from Sleep mode or Hibernate mode. Go to step 3. Go to step 4. Plug one end of the power cord into the printer and the other to a properly grounded electrical outlet. Make sure the printer is turned on. Is the printer turned on? Step 2 Check if the printer is in Sleep mode or Hibernate mode.
Troubleshooting 194 Action Yes No Step 7 Connect the printer power cord directly to a properly grounded electrical outlet. Go to step 8. Go to step 9. Connect the printer cable securely to the printer and the computer, print server, option, or other network device. Go to step 10. Turn off the printer, remove all packing materials, then reinstall the hardware options, and then turn on the printer. Go to step 11. Use correct printer driver settings. Go to step 12.
Troubleshooting 195 Printer display is blank Action Yes No Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 The problem is Turn off the printer, then wait for about 10 seconds, and then turn solved. the printer back on. Turn off the printer, and then contact customer support.
Troubleshooting 196 Action Yes No Step 4 a Check if the internal option is selected. The problem is solved. Contact customer support. Action Yes No Step 1 a Open the tray and do one or more of the following: The problem is solved. Go to step 2. Step 2 The problem is a Turn off the printer, then wait about 10 seconds, and then turn solved. the printer back on. b Resend the print job. Go to step 3.
Troubleshooting 197 Action Yes No Step 4 Go to step 5. Manually add the tray in the printer driver. The problem is solved. Contact customer support. Action Yes No Step 1 Go to step 2. Check if you have a supported ISP. Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 28.
Troubleshooting 198 USB/parallel interface card does not operate correctly Action Yes No Step 1 Go to step 2. Check if you have a supported USB or parallel interface card. Make sure the USB or parallel interface card is installed. a Install the USB or parallel interface card. For more information, see “Installing an Internal Solutions Port” on page 15. b Print a menu settings page, and then check if the USB or parallel interface card is listed in the Installed Options list.
Troubleshooting 199 Action Yes No Step 2 a Load paper from a fresh package. Go to step 3. The problem is solved. Contact customer support. The problem is solved. Yes No Contact customer support. The problem is solved. Yes No The problem is solved. Contact customer support. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do paper jams still occur frequently? Step 3 a Review the tips on avoiding jams.
Troubleshooting 200 Solving print problems Printing problems Multiple‑language PDF files do not print Action Yes The problem is Step 1 a Check if the print options for the PDF output are set to embed solved. all fonts. b Generate a new PDF file, and then resend the print job. No Go to step 2. Do the files print? The problem is solved. Contact customer support. Action Yes No Step 1 Check if the flash drive is inserted into the front USB slot. Go to step 2.
Troubleshooting 201 Action Yes No Step 4 Go to step 5. Use a supported flash drive. Check if the flash drive is supported. For more information regarding tested and approved USB flash memory devices, see “Supported flash drives and file types” on page 90. Is the flash drive supported? Step 5 Check if the USB slot is disabled by the system support person. Contact your system Contact customer support. support person.
Troubleshooting 202 Action Yes No Step 5 a Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. b Resend the print job. The problem is solved. Go to step 6. The problem is solved. Contact customer support. Yes No Do the jobs print? Step 6 a Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page 27. Note: The printer software is available at http://support.lexmark.com. b Resend the print job.
Troubleshooting Action 203 Yes Step 3 The problem is If you are printing from the Internet, then the printer may be reading solved. the multiple job titles as duplicates. No Go to step 4. For Windows users a Open the Printing Preferences dialog. b From the Print and Hold section, select Keep duplicate documents. c Enter a PIN. d Resend the print job. For Macintosh users a Save and name each job differently. b Send the job individually. Are the documents printed? The problem is solved.
Troubleshooting 204 Action Yes No Step 3 a Remove held jobs stored in the printer memory. The problem is solved. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact customer support. Yes No b Resend the print job. Did the job print? Step 4 a Disable the Page Protect feature. From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Page Protect > Off b Resend the print job.
Troubleshooting 205 Incorrect characters print Action Yes No Step 1 Deactivate Hex Trace mode. Go to step 2. Contact customer support. The problem is solved. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Is the printer in Hex Trace mode? Step 2 a From the printer control panel, select Standard Network or Network [x], and then set SmartSwitch to On.
Troubleshooting 206 Action Yes No Step 2 a From the printer software, set Collate to (1,2,3) (1,2,3). The problem is solved. Go to step 3. Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu. b Resend the print job. Did the job print and collate correctly? Step 3 The problem is Reduce the complexity of the print job by eliminating the number solved. and size of fonts, the number and complexity of images, and the number of pages in the job.
Troubleshooting 207 Print quality problems Characters have jagged or uneven edges Action Yes No Step 1 a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the printer control panel, navigate to: Go to step 2. Select a font that is supported by the printer. Menus > Reports > Print Fonts 2 Select PCL Fonts or PostScript Fonts. b Resend the print job.
Troubleshooting 208 Action Yes No Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. • Specify the paper size from the tray settings to match the paper loaded in the tray. Do the paper size and type match the paper loaded in the tray? • Change the paper loaded in the tray to match the paper size specified in the tray settings.
Troubleshooting 209 Action Yes No Step 1 Load paper with the correct paper type and weight in the tray. Go to step 2. Load paper with the correct paper type and weight in the tray. Go to step 3. Change the paper loaded in the tray to match the paper type and weight specified in the tray settings. Is paper with the correct paper type and weight loaded in the tray? Step 2 From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray.
Troubleshooting 210 Action Yes No Step 2 The problem is solved. Go to step 3. The problem is solved. Contact customer support. Action Yes No Step 1 a Move the width and length guides in the tray to the correct positions for the paper size loaded. b Resend the print job. The problem is solved. Go to step 2. Reinstall the imaging unit and the toner cartridge. a Remove the toner cartridge. b Remove the imaging unit.
Troubleshooting 211 Action Yes No Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray. • Specify the paper size from the tray settings to match the paper loaded in the tray. Does the paper size match the paper loaded in the tray? • Change the paper loaded in the tray to match the paper size specified in the tray settings.
Troubleshooting 212 Action Yes No Step 5 a Load paper from a fresh package. Contact customer support. The problem is solved. Action Yes No Step 1 a Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. b Resend the print job. Go to step 2. The problem is solved. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job.
Troubleshooting 213 Action Yes No Step 5 a Load paper from a fresh package. Go to step 6. The problem is solved. Contact customer support at http://support.lexm ark.com or your service representative. The problem is solved. Action Yes No Step 1 Go to step 2. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do print irregularities still appear? Step 6 Replace the imaging unit, and then resend the print job.
Troubleshooting 214 Print is too dark Action Yes Go to step 2. Step 1 a From the Quality menu on the printer control panel, reduce the toner darkness. No The problem is solved. Note: 8 is the factory default setting. b Resend the print job. Is the print still too dark? Go to step 3. Step 2 a From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job.
Troubleshooting 215 Action Yes No Step 5 a Load paper from a fresh package. Go to step 6. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a From the Quality menu on the printer control panel, increase the toner darkness. Go to step 2. The problem is solved. Go to step 3. Change the paper type, texture, and weight to match the paper loaded in the tray. Note: Paper absorbs moisture due to high humidity.
Troubleshooting 216 Action Yes Step 4 From the printer Go to step 5. control panel, change the texture settings in the Paper Texture menu to match the paper you are printing on. Make sure that the paper has no texture or rough finishes. Are you printing on textured or rough paper? Step 5 a Load paper from a fresh package. No Go to step 6. The problem is solved. Go to step 7. The problem is solved. Contact customer support. The problem is solved.
Troubleshooting 217 Action Yes No Step 1 a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. 2 Check if the packing material is properly removed from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Troubleshooting 218 Action Yes No Step 1 a Move the width and length guides in the tray to the correct positions for the size of the paper loaded. b Resend the print job. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. Contact customer support. The problem is solved.
Troubleshooting 219 Transparency print quality is poor Action Yes No Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Contact customer Step 2 a Check if you are using a recommended type of transparency. support. The problem is solved. b Resend the print job.
Troubleshooting 220 Action Yes No Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Yes No Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job.
Troubleshooting 221 Action Yes No Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper texture, type, and weight in the Paper menu to match the paper loaded in the tray. • Specify the paper texture, type, and weight from the tray settings to match the paper loaded in the tray.
Troubleshooting 222 Horizontal voids appear on prints Leading edge Trailing edge Action Yes Step 1 Go to step 2. a Make sure your software program is using a correct fill pattern. No The problem is solved. b Resend the print job. Do horizontal voids appear on prints? Go to step 3. Step 2 a Load the specified tray or feeder with a recommended type of paper. b Resend the print job. The problem is solved. Do horizontal voids appear on prints? Step 3 a Redistribute the toner in the imaging unit.
Troubleshooting 223 Vertical voids appear on prints Leading edge Trailing edge Action Yes Step 1 Go to step 2. a Make sure your software program is using a correct fill pattern. No The problem is solved. b Resend the print job. Do vertical voids appear on prints? Go to step 3. Step 2 a From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. The problem is solved.
Troubleshooting 224 Toner specks appear on prints Action Yes No Replace the imaging unit, and then resend the print job. Contact customer support. The problem is solved. Action Yes No Step 1 Go to step 2. The problem is solved. Contact customer support at http://support.lexm ark.com or your service representative. The problem is solved. Do toner specks appear on prints? Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Reinstall the imaging unit.
Troubleshooting Action 225 Yes Step 1 Go to step 2. From the Paper menu on the printer control panel, check the paper type, texture, and weight. Do the paper type, texture, and weight match the paper loaded in the tray? No Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray. Contact customer support. The problem is solved. Action Yes No Replace the imaging unit, and then resend the print job. Contact customer support. The problem is solved.
Troubleshooting 226 Solving home screen application problems This troubleshooting step applies only to touch‑screen printer models. An application error has occurred Action Yes No Step 1 Go to step 2. Contact customer support. The problem is solved. Contact customer support. Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in the address field.
Troubleshooting 227 Action Yes No Step 2 The problem is solved. Go to step 3. The problem is solved. Go to step 4. The problem is Check if the cable connections to the printer and print server are solved. secure. a Connect the cables properly. For more information, see the setup documentation that came with the printer. b Open a Web browser, and then type the printer IP address. Go to step 5. Make sure the printer IP address is correct.
Troubleshooting 228 Contacting customer support Before contacting customer support, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275.
Notices 229 Notices Product information Product name: Lexmark MS510dn, MS517dn, MS610de, MS610dn, MS617dn Machine type: 4514 Model(s): 630, 635, 646 Edition notice April 2017 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC.
Notices 230 Trademarks Lexmark, the Lexmark logo, MarkNet, AccuRead, and MarkVision are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print is a trademark of Google Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. Microsoft and Windows are either registered trademarks or trademarks of the Microsoft group of companies in the United States and other countries.
Notices 231 Palatino Linotype-Hell AG and/or its subsidiaries Stempel Garamond Linotype-Hell AG and/or its subsidiaries Taffy Agfa Corporation Times New Roman The Monotype Corporation plc Univers Linotype-Hell AG and/or its subsidiaries All other trademarks are the property of their respective owners. AirPrint and the AirPrint logo are trademarks of Apple, Inc.
Notices 232 Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. Note: Some modes may not apply to your product. 1-meter average sound pressure, dBA Printing 55 (one-sided); 54 (two-sided) Ready N/A Values are subject to change. See www.lexmark.com for current values.
Notices 233 ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient operating temperature 15.6 to 32.2°C (60 to 90°F) Shipping temperature -40 to 43.3°C (-40 to 110°F) Storage temperature and relative humidity 1 to 35°C (34 to 95°F) 8 to 80% RH Laser notice The printer is certified in the U.S.
Notices 234 DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam. PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima. NEBEZPEČÍ - Když jsou vyjmuty kazety a je odblokována pojistka, ze zařízení je vysíláno neviditelné laserové záření.
Notices 235 Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): 20 By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Notices 236 日本の VCCI 規定 製品にこのマークが表示されている場合、次の要件を満たしています。 この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この 装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。 取扱説明書に従って正しい取り扱いをしてください。 VCCI-B European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU, 2009/125/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrica
Notices 237 If this product is a feature or option, this statement applies only when that feature or option is used with the product for which it was intended. To obtain warranty service, you may be required to present the feature or option with the product. If you transfer this product to another user, warranty service under the terms of this statement is available to that user for the remainder of the warranty period. You should transfer proof of original purchase and this statement to that user.
Notices 238 —Operation of a product beyond the limit of its duty cycle —Use of printing media outside of Lexmark specifications —Refurbishment, repair, refilling or remanufacture by a third party of products, supplies or parts —Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS O
Notices 239 The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Addition of the Camellia Cipher Suites to Transport Layer Security (TLS) implemented in the product or service. The use of certain patents in this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Index 240 Index Numerics 250‑sheet tray installing 26 550‑sheet tray installing 26 A accessing the controller board 37, 70 accessing the Embedded Web Server 72 Active NIC menu 123 adding hardware options print driver 28 adding internal options print driver 28 adjusting brightness Embedded Web Server 99 printer display 99 adjusting printer display brightness 61 adjusting Sleep mode 59, 98 adjusting toner darkness 49, 87 administrator settings Embedded Web Server 55, 93 AirPrint using 50, 88 AppleTalk menu
Index controller board accessing 37, 70 creating custom name paper type 86 creating the printer control panel PIN 57, 95 Custom Names menu 121 custom paper type assigning 48 custom paper type name assigning 86 creating 48 Custom Type [x] assigning a paper type 48 creating custom name 86 Custom Type [x] name creating 48 Custom Types menu 121 customer support contacting 228 D Default Source menu 114 Defective flash detected [51] 182 device and network settings erasing 63 device and network settings informati
Index Hibernate mode using 60, 98 Hibernate Timeout setting 60, 98 hiding icons on the home screen 73 home screen buttons, understanding 66 customizing 73 hiding icons 73 showing icons 73 home screen applications configuring 73 finding information 73 home screen buttons understanding 66 home screen buttons and icons description 65 HTML menu 157 I icons on the home screen hiding 73 showing 73 identifying jam locations 172 Image menu 158 imaging unit ordering 164 replacing 167 Imaging unit low [84.
Index Erase Temporary Data Files 136 Finishing 149 Flash Drive 146 General Settings 138 Help 159 HTML 157 Image 158 IPv6 127 Job Accounting 151 Miscellaneous 134 Network [x] 123 Network Card 125 Paper Loading 120 Paper Size/Type 114 Paper Texture 117 Paper Weight 119 Parallel [x] 130 PCL Emul 155 PDF 154 PostScript 154 Quality 151 Reports 122, 125 Security Audit Log 136 Set Date and Time 137 Setup 148 SMTP Setup menu 133 Standard Network 123 Standard USB 129 Substitute Size 117 TCP/IP 126 Universal Setup 1
Index PDF menu 154 port settings configuring 93 PostScript menu 154 print driver hardware options, adding 28 print irregularities 212 print job canceling from the printer control panel 54 canceling, from computer 54, 92 print quality troubleshooting blank pages 216 characters have jagged edges 207 clipped pages or images 207 gray background on prints 209 horizontal voids appear on prints 222 print irregularities 212 print is too dark 214 print is too light 215 printer is printing solid black pages 218 repea
Index Insufficient memory, some held jobs will not be restored [37] 184 Load [paper source] with [custom string] [paper orientation] 184 Load [paper source] with [custom type name] [paper orientation] 184 Load [paper source] with [paper size] [paper orientation] 185 Load multipurpose feeder with [custom type name] [orientation] 185 Load multipurpose feeder with [paper size] [orientation] 185 Load multipurpose feeder with [paper type] [paper size] [orientation] 186 Load multipurpose feeder with custom strin
Index replacing imaging unit 167 toner cartridge 165 Reports menu 122, 125 reserve print jobs printing from Windows 53, 91 restoring factory default settings 100 S safety information 5, 6 Schedule Power Modes using 61, 99 security modifying confidential print settings 56, 95 Security Audit Log menu 136 security lock 62, 101 security settings erasing 63 security settings information erasing 102 security Web page printer security information 104 where to find 63 selecting a location for the printer 9, 10 sele
Index print job takes longer than expected 203 tray linking does not work 205 unexpected page breaks occur 206 troubleshooting, print quality blank pages 216 characters have jagged edges 207 clipped pages or images 207 gray background on prints 209 horizontal voids appear on prints 222 print irregularities 212 print is too dark 214 print is too light 215 printer is printing solid black pages 218 repeating print defects appear on prints 213 shadow images appear on prints 208 skewed print 217 streaked horizo
