Owners manual

USB/parallel interface card does not operate correctly
Action Yes No
Step 1
Make sure the USB or parallel interface card is installed.
a Install the USB or parallel interface card. For more information,
see
“Installing an Internal Solutions Port” on page 15.
b Print a menu settings page, and then check if the USB or parallel
interface card is listed in the Installed Options list.
Is the USB or parallel interface card listed in the Installed Options
list?
Go to step 2. Check if you have a
supported USB or
parallel interface
card.
Note: A USB or
parallel interface
card from another
printer may not work
on this printer.
Step 2
Check if you are using the correct cable and if it is connected
securely to the USB or parallel interface card.
Is the correct cable securely connected to the USB or parallel
interface card?
Contact
customer
support.
Connect the cable to
the USB or parallel
interface card
connector.
Paper feed problems
Paper frequently jams
Action Yes No
Step 1
a Pull out the tray, and then do one or more of the following:
• Make sure paper lies
flat
in the tray.
• Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
• Check if the paper guides are aligned against the edges of
the paper.
• Make sure the paper is below the maximum paper
fill
indicator.
• Check if you are printing on a recommended paper size and
type.
b Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Go to step 2. The problem is
solved.
Troubleshooting 198