CX825 and CX860 Series User's Guide January 2016 Machine type(s): 7564 Model(s): 336, 337, 536, 537 www.lexmark.
Contents 2 Contents Safety information........................................................................................ 6 Conventions.......................................................................................................................................................... 6 Learning about the printer...........................................................................9 Finding information about the printer........................................................................
Contents 3 Printing a font sample list................................................................................................................................ 28 Printing a directory list..................................................................................................................................... 28 Canceling a print job........................................................................................................................................ 28 Copying.........
Contents 4 Sending scanned documents to a computer............................................................................................ 50 Securing the printer.................................................................................... 51 Locating the security slot................................................................................................................................. 51 Erasing printer memory..........................................................................
Contents 5 Troubleshooting........................................................................................ 129 Network connection problems.....................................................................................................................129 Hardware options problems.......................................................................................................................... 131 Paper feed problems........................................................................
Safety information 6 Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury. CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock. CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
Safety information 7 CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Safety information 8 CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations. This equipment is not suitable for use in locations where children are likely to be present.
Learning about the printer 9 Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available at http://support.lexmark.com.
Learning about the printer 10 What are you looking for? Find it here The latest supplemental information, updates, and customer support: http://support.lexmark.com • • • • • Documentation Driver downloads Live chat support E‑mail support Voice support Note: Select your country or region, and then select your product to view the appropriate support site. Support contact information for your country or region can be found on the support Web site or on the printed warranty that came with the printer.
Learning about the printer • Observe the recommended temperatures and avoid fluctuations: Ambient temperature 10 to 32.2°C (50 to 90°F) Storage temperature -40 to 43.3°C (-40 to 110°F) • Allow the following recommended amount of space around the printer for proper ventilation: 1 Top 330 mm (13 in.) 2 Right side 152 mm (6 in.) 3 Front 381 mm (15 in.) 4 Left side 457 mm (18 in.) 5 Rear 203 mm (8 in.
Learning about the printer 12 Basic model 1 Automatic document feeder (ADF) 2 Control panel 3 Standard bin 4 Standard 550-sheet tray 5 Multipurpose feeder 6 Proximity sensor Configured model CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters.
Learning about the printer 1 13 Staple finisher Note: This option is not supported if another finisher is installed. 2 Multiposition staple, hole punch finisher Note: This option is not supported if another finisher is installed.
Learning about the printer 1 14 Use the To EXT port Connect additional devices (telephone or answering machine) to the printer and the telephone line. Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region. Note: Remove the plug to access the port.
Learning about the printer 15 Using the control panel Use the 1 Display 2 Home button 3 Power button To • View the printer messages and supply status. • Set up and operate the printer. Go to the home screen. • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds. • Set the printer to Sleep or Hibernate mode. • Wake the printer from Sleep or Hibernate mode. 4 Keypad Enter numbers or symbols in an input field.
Learning about the printer 16 Understanding the status of the power button and indicator light Indicator light Printer status Off The printer is off or in Hibernate mode. Blue The printer is ready or processing data. Red The printer requires user intervention. Power button light Printer status Off The printer is off, ready, or processing data. Solid amber The printer is in sleep mode. Blinking amber The printer is in hibernate mode.
Learning about the printer Touch 8 17 To • Show a printer warning or error message whenever the printer requires intervention Status/Supplies to continue processing. • View more information on the printer warning or message, and on how to clear it. Note: You can also access this setting by touching the top section of the home screen. 9 Address Book Access, create, and organize contacts. 10 Scan Profiles Scan and save documents directly to the computer.
Learning about the printer 18 E‑mail FTP Network/Ports USB Drive Security E‑mail Defaults FTP Defaults Network Overview Flash Drive Login Methods Scan Certificate Management Flash Drive Schedule USB Devices Print Security Audit Log E‑mail Setup Wireless Web Link Setup AirPrint Ethernet TCP/IP Login Restrictions IPv6 Confidential Print Setup SNMP Disk Encryption 802.
Setting up and using the home screen applications Setting up and using the home screen applications Customizing the home screen 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Setting up and using the home screen applications 20 3 Configure the output options and scan settings. Notes: • When scanning a card, make sure that the scan resolution does not exceed 200 dpi for color and 400 dpi for black and white. • When scanning multiple cards, make sure that the scan resolution does not exceed 150 dpi for color and 300 dpi for black and white. • You need a printer hard disk to scan multiple cards. • Make sure that the printer network and e‑mail settings are configured.
Loading paper and specialty media 21 Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: 1 From the home screen, navigate to: Settings > Paper > Tray Configuration > select a tray 2 Configure the size and type of the specialty media.
Loading paper and specialty media 22 3 Flex, fan, and align the paper edges before loading. 4 Load the paper with the printable side faceup. Notes: • Load letterhead faceup with the header on the left side of the tray for one‑sided printing. • Load letterhead facedown with the header on the right side of the tray for two‑sided printing. • Load letterhead faceup with the header on the right side of the tray for one‑sided print jobs that require finishing.
Loading paper and specialty media 23 Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Adjust the guide to match the size of the paper you are loading. 3 Flex, fan, and align the paper edges before loading. 4 Load the paper. • Load paper, card stock, and transparencies with the printable side facedown and the top edge entering the printer first.
Loading paper and specialty media 24 • Load envelopes with the flap side up and against the left side of the paper guide. Load European envelopes with the flap side up and entering the printer first. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. 5 From the control panel, set the paper size and type to match the paper loaded in the tray.
Printing 25 Printing CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers. Printing from a computer Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job. 1 With a document open, click File > Print. 2 If necessary, adjust the settings. 3 Send the print job.
Printing 26 2 From the display, touch the document that you want to print. If necessary, configure other print settings. 3 Send the print job. To print another document, touch USB Drive. Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively printing, reading, or writing from the memory device. Loss of data or a malfunction can occur.
Printing 27 Images: • • • • • • • .dcx .gif .jpeg or .jpg .bmp .pcx .tiff or .tif .png Configuring confidential jobs 1 From the home screen, touch Settings > Security > Confidential Print Setup. 2 Configure the settings. Use To Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted. Confidential Job Expiration Set the amount of time before confidential jobs are automatically deleted from the printer memory.
Printing Printing a font sample list 1 From the home screen, touch Settings > Reports > Print > Print Fonts. 2 Touch PCL Fonts or PostScript Fonts. Printing a directory list From the home screen, touch Settings > Reports > Print > Print Directory. Canceling a print job From the printer control panel 1 From the home screen, touch Job Queue. Note: You can also access this setting by touching the top section of the home screen. 2 Select the job to cancel.
Copying 29 Copying Making copies 1 Load an original document into the ADF tray or on the scanner glass. Notes: • To avoid a cropped image, make sure that the size of the original document and output is the same. • To make a quick copy, from the control panel, press . 2 From the home screen, touch Copy, and then specify the size of the original document. Note: If the document is a mix of different sizes, then select Mixed Letter/Legal.
Copying 30 Reducing or enlarging copies 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, navigate to: Copy > Scale > specify a scale value Notes: • Changing the size of the original document or output after setting Scale restores the scale value to Auto. • Auto is the factory default setting. It adjusts the scan image of the original document to fit the size of the paper onto which you are copying. 3 Send the copy job.
E-mailing E-mailing Setting up the e‑mail function 1 From the home screen, touch Settings > Device > Preferences > Run Initial Setup. 2 Turn off the printer, wait for about 10 seconds, and then turn it back on. 3 From the Before You Begin screen, select Change the Settings and Continue with the Wizard. 4 From the Fax/Email Server Setup screen, enter the needed information. 5 Finish the setup. Configuring e‑mail settings 1 Open a Web browser, and then type the printer IP address in the address field.
E-mailing 32 Creating an e-mail shortcut 1 From the home screen, touch E‑mail. 2 Configure the settings, and then touch 3 Enter a shortcut name. 4 Apply the changes. .
Faxing 33 Faxing Setting up the printer to fax Notes: • The following connection methods are applicable only in some countries or regions. • During the initial printer setup, clear the fax function check box and any other function you plan to set up later, and then touch Continue. • The indicator light may blink red if the fax function is enabled and not fully set up. Warning—Potential Damage: Do not touch cables or the printer in the area shown while actively sending or receiving a fax.
Faxing 34 Setting up fax using a standard telephone line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm.
Faxing 35 Setup 2: Printer is sharing the line with an answering machine Note: If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically. Connected to the same telephone wall jack 1 Connect one end of the telephone cable to the line port of the printer.
Faxing 36 Connected to different wall jacks 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. • Set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer Rings to Answer setting to six.
Faxing Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. 3 Connect the telephone to the telephone port of the printer. Notes: • This setup works best if you are using voice mail more often than fax, and if you subscribe to a distinctive ring service.
Faxing 38 Setting up fax using digital subscriber line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm. Digital subscriber line (DSL) splits your regular telephone line into two channels: voice and Internet.
Faxing 39 1 Connect the line port of the DSL filter to the wall jack. 2 Connect one end of the telephone cable to the line port of the printer. Connect the other end to the phone port on the DSL filter. 3 To connect a telephone to the printer, remove any installed adapter plug from the telephone port of the printer, and then connect the telephone.
Faxing 40 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge extra cost for the activation of the second phone port. 3 Connect the telephone to the telephone port of the printer.
Faxing 41 Setup 1: Printer is connected directly to a cable modem 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. 3 Connect your analog telephone to the telephone port of the printer. Note: To check if the telephone port on the cable modem is active, connect an analog telephone, and then listen for a dial tone.
Faxing Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the telephone cable to an active analog telephone wall jack. 3 Connect your analog telephone to the telephone port of the printer.
Faxing 43 CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm. The standard wall jack adopted by most countries or regions is RJ11. If the wall jack or equipment in your facility is not compatible with this type of connection, then use a telephone adapter. An adapter for your country or region may not come with your printer, and you may need to purchase it separately. There may be an adapter plug installed in the telephone port of the printer.
Faxing Connecting the printer to a non‑RJ11 wall jack 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Faxing 45 Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the telephone cable to the RJ11 adapter, and then connect the adapter to an N port.
Faxing 46 Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. 1 From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls > Answer On. 2 Select the ring pattern. 3 Apply the changes. Setting the fax date and time 1 From the home screen, touch Settings > Device > Preferences > Date and Time > Configure.
Faxing 47 For Macintosh users 1 With a document open, choose File > Print. 2 Select the printer and enter the recipient number. 3 If necessary, configure other fax settings. 4 Send the fax job. Scheduling a fax 1 Load the original document into the ADF tray or on the scanner glass. 2 From the home screen, navigate to: Fax > enter the fax number > Send Time 3 Configure the date and time to send the fax. 4 If necessary, configure other fax settings. 5 Send the fax job.
Faxing 48 3 Adjust the Darkness setting. 4 Send the fax job. Viewing a fax log 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Reports > Fax. 3 Click Fax Job Log or Fax Call Log.
Scanning 49 Scanning Scanning to an FTP server 1 Load the original document into the ADF tray or on the scanner glass. 2 From the home screen, touch FTP, and then enter the needed information. 3 If necessary, configure other FTP settings. 4 Send the FTP job. Creating an FTP shortcut 1 From the home screen, touch FTP. 2 Enter the FTP server address, and then touch . 3 Enter a shortcut name. 4 Apply the changes.
Scanning Sending scanned documents to a computer 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, touch Scan Profiles > Scan To Computer. 3 Select the scan profile where you want to save the document.
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Securing the printer 52 Configuring printer hard disk encryption 1 From the home screen, touch Settings > Security > Disk Encryption > Start Encryption. Note: Enabling disk encryption erases the contents of the hard disk. If necessary, back up important data from the printer before starting the encryption. 2 Follow the instructions on the display. Notes: • Do not turn off the printer during the encryption process. Loss of data can occur.
Securing the printer 53 Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.
Maintaining the printer 54 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Networking Note: Purchase a MarkNet(TM) N8360 wireless network adapter first before setting up the printer on a wireless network. For information on installing the wireless network adapter, see the setup sheet that came with the adapter.
Maintaining the printer 55 Changing port settings after installing an internal solutions port Notes: • If the printer has a static IP address, then do not change the configuration. • If the computers are configured to use the network name instead of an IP address, then do not change the configuration. • If you are adding a wireless internal solutions port (ISP) to a printer previously configured for an Ethernet connection, then disconnect the printer from the Ethernet network.
Maintaining the printer 56 Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. Notes: • Perform this task after every few months. • Damage to the printer caused by improper handling is not covered by the printer warranty.
Maintaining the printer 2 Wipe the areas shown with a damp, soft, lint-free cloth. 1 White underside of the scanner cover 2 Scanner glass 3 Automatic document feeder (ADF) glass 4 White underside of the ADF cover 3 Close the scanner cover. Emptying the hole punch box 1 Open door J.
Maintaining the printer 2 Remove and empty the hole punch box. 3 Insert the hole punch box. 4 Close door J.
Maintaining the printer 59 Ordering parts and supplies To order parts and supplies in the U.S., contact 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to www.lexmark.com or contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Checking the status of parts and supplies 1 From the home screen, touch Status/Supplies.
Maintaining the printer Item United States and Canada 60 European Economic Area (EEA+) Rest of Europe, Middle East, and Africa (EMEA) Latin America Distribution (LAD) Rest of Asia Pacific (AP) Australia and New Zealand (ANZ) Magenta 82K1HM0 82K2HM0 82K5HM0 82K4HM0 82K3HM0 82K6HM0 Yellow 82K1HY0 82K2HY0 82K5HY0 82K4HY0 82K3HY0 82K6HY0 Extra High Yield Return Program toner cartridges Black 72K1XK0 72K2XK0 72K5XK0 72K4XK0 72K3XK0 72K6XK0 Cyan 82K1XC0 82K2XC0 82K5XC0 82K4XC0 82
Maintaining the printer 61 Ordering developer units Item Part number Return Program developer units Black developer unit 72K0DK0 Color (CMY) developer kit 72K0DV0 Cyan developer unit 72K0DC0 Magenta developer unit 72K0DM0 Yellow developer unit 72K0DY0 Regular developer units Black developer unit 72K0D10 Color (CMY) developer kit 72K0D50 Cyan developer unit 72K0D20 Magenta developer unit 72K0D30 Yellow developer unit 72K0D40 Ordering imaging units Item All countries and regions Retu
Maintaining the printer 62 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Device > Notifications > Supplies > Custom Supply Notifications. 3 Select the type of notification. 4 Apply the changes. Replacing parts and supplies Replacing a developer unit 1 Open door B.
Maintaining the printer 2 Open door A. 3 Remove the waste toner bottle.
Maintaining the printer 4 Remove the imaging unit. 5 Remove the developer unit. 6 Unpack the new developer unit, and then remove the packing material. 7 Insert the new developer unit.
Maintaining the printer 65 8 Insert the imaging unit. 9 Insert the waste toner bottle. 10 Close doors A and B. Replacing the fuser 1 Turn off the printer. 2 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Maintaining the printer 3 Remove the fuser. 4 Unpack the new fuser. 5 Clean the fuser lens using the cotton swab that came with the package.
Maintaining the printer 67 6 Insert the new fuser until it clicks into place. 7 Close door B. 8 Turn on the printer. Replacing a photoconductor unit 1 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Maintaining the printer 2 Open door A. 3 Remove the waste toner bottle.
Maintaining the printer 4 Remove the imaging unit. 5 Remove the photoconductor unit. 6 Unpack the new photoconductor unit, and then remove the packing material. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs. 7 Insert the new photoconductor unit.
Maintaining the printer 70 8 Insert the imaging unit. 9 Insert the waste toner bottle. 10 Close doors A and B. Replacing an imaging unit 1 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Maintaining the printer 2 Open door A. 3 Remove the waste toner bottle.
Maintaining the printer 4 Remove the imaging unit. 5 Unpack the new imaging unit, and then remove the packing material. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs. 6 Insert the new imaging unit.
Maintaining the printer 7 Insert the waste toner bottle. 8 Close doors A and B. Replacing a toner cartridge 1 Open door A. 2 Remove the toner cartridge. 3 Unpack the new toner cartridge.
Maintaining the printer 4 Insert the new toner cartridge until it clicks into place. 5 Close door A. Replacing the pick roller Replacing the pick roller in the 550‑sheet tray 1 Turn off the printer. 2 Remove the tray.
Maintaining the printer 3 Remove the pick roller. 4 Unpack the new pick roller.
Maintaining the printer 5 Insert the new pick roller until it clicks into place. 6 Insert the tray. 7 Turn on the printer.
Maintaining the printer Replacing the pick roller in the 2200‑sheet tray 1 Turn off the printer. 2 Pull out, and then unlock the tray. 3 Remove the tray. 4 Remove the pick roller. 5 Unpack the new pick roller.
Maintaining the printer 6 Insert the new pick roller until it clicks into place. 7 Insert the tray. 8 Turn on the printer.
Maintaining the printer Replacing the separator bracket 1 Pull out the tray. 2 Remove the separator bracket. 3 Unpack the new separator bracket. 4 Insert the new separator bracket until it clicks into place. 5 Insert the tray.
Maintaining the printer Replacing the waste toner bottle 1 Open door A. 2 Remove the waste toner bottle. 3 Unpack the new waste toner bottle. 4 Insert the new waste toner bottle. 5 Close door A.
Maintaining the printer 81 Replacing the transfer belt 1 Turn off the printer. 2 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 3 Open door A.
Maintaining the printer 4 Remove the waste toner bottle. 5 Open door A1. 6 Remove the transfer belt.
Maintaining the printer 7 Unpack the new transfer belt, and then remove the packing material. Warning—Potential Damage: Do not expose the transfer belt to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the transfer belt. Doing so may affect the print quality of future print jobs. 8 Insert the new transfer belt until it clicks into place. 9 Close door A1.
Maintaining the printer 84 10 Insert the waste toner bottle. 11 Close doors A and B. 12 Turn on the printer. Replacing the transfer roller 1 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Remove the transfer roller.
Maintaining the printer 3 Unpack the new transfer roller. Note: Do not remove the white packing material. 4 Insert the new transfer roller. 5 Remove the white packing material. 6 Close door B.
Maintaining the printer Replacing the ADF pick roller 1 Turn off the printer. 2 Open door D. 3 Remove the ADF pick roller cover. 4 Remove the ADF pick roller. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
Maintaining the printer 5 Unpack the new ADF pick roller. 6 Insert the new ADF pick roller until it clicks into place. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol. 7 Insert the ADF pick roller cover until it clicks into place. 8 Close door D. 9 Turn on the printer.
Maintaining the printer Replacing the ADF feed roller 1 Turn off the printer. 2 Open door D. 3 Remove the ADF pick roller cover. 4 Remove the ADF feed roller. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
Maintaining the printer 5 Unpack the new ADF feed roller. 6 Insert the new ADF feed roller until it clicks into place. 7 Insert the ADF pick roller cover until it clicks into place. 8 Close door D. 9 Turn on the printer.
Maintaining the printer Replacing the ADF separator roller 1 Turn off the printer. 2 Open door D. 3 Remove the ADF separator roller cover. 4 Remove the ADF separator roller. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
Maintaining the printer 5 Unpack the new ADF separator roller. 6 Insert the new ADF separator roller until it clicks into place. 7 Insert the ADF separator roller cover until it clicks into place. 8 Close door D. 9 Turn on the printer. Replacing the staple cartridge unit Replacing the staple cartridge in the staple finisher 1 Open door C.
Maintaining the printer 2 Open door G. 3 Remove the staple cartridge. 4 Unpack the new staple cartridge.
Maintaining the printer 93 5 Insert the new staple cartridge until it clicks into place. 6 Close doors G and C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. Replacing the staple cartridge holder in the staple finisher 1 Open door C.
Maintaining the printer 2 Open door G. 3 Pull out the staple cartridge holder.
Maintaining the printer 4 Remove the staple cartridge. 5 Unpack the new staple cartridge holder. 6 Insert the staple cartridge until it clicks into place.
Maintaining the printer 96 7 Insert the staple cartridge holder until it clicks into place. 8 Close doors G and C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. Replacing the staple cartridge in the multiposition staple, hole punch finisher 1 Open door J.
Maintaining the printer 2 Remove the staple cartridge. 3 Unpack the new staple cartridge, and then remove the tape. 4 Insert the new staple cartridge until it clicks into place. 5 Close door J.
Maintaining the printer Replacing the staple cartridge holder in the multiposition staple, hole punch finisher 1 Open door J. 2 Remove the staple cartridge holder. 3 Remove the staple cartridge. 4 Unpack the new staple cartridge holder.
Maintaining the printer 99 5 Insert the staple cartridge until it clicks into place. 6 Insert the staple cartridge holder until it clicks into place. 7 Close door J. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Maintaining the printer 100 • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the options. • • • • Keep the printer in an upright position. Avoid severe jarring movements. Make sure that your fingers are not under the printer when you set it down. Make sure that there is adequate clearance around the printer.
Maintaining the printer 101 Conserving supplies • Print on both sides of the paper. Note: Two-sided printing is the default setting in the print driver. • Print multiple pages on a single sheet of paper. • Use the preview feature to see how the document looks like before printing it. • Print one copy of the document to check its content and format for accuracy. Disabling the proximity sensor From the home screen, touch Settings > Power Management > Timeouts > Disabled.
Maintaining the printer 102 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling. The boxes used to return the cartridges are also recycled.
Clearing jams 103 Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. • Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator. • Do not slide paper into the tray. Load paper as shown in the illustration.
Clearing jams 104 • Flex, fan, and align the paper edges before loading. • • • • Do not use paper that has been cut or trimmed by hand. Do not mix paper sizes, weights, or types in the same tray. Make sure that the paper size and type are set correctly on the computer or printer control panel. Store paper according to manufacturer recommendations.
Clearing jams Jam locations 4 Automatic document feeder (ADF) 5 Standard bin 6 Door G 7 Door F 8 Trays Configured model Jam locations 1 Door L 2 Door J 3 Door K 4 Door N 105
Clearing jams Paper jam in trays 1 Pull out the tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the tray. 4 Open the tray cover.
Clearing jams 107 5 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 6 Close the tray cover. Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Open door B, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Clearing jams 4 Close door B. 5 Flex, fan, and align the paper edges before loading. 6 Reload paper. Paper jam in the automatic document feeder 1 Remove all original documents from the ADF tray. 2 Open door D. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 109 Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol. 4 Close door D. 5 Open the scanner cover.
Clearing jams 6 Open door E. 7 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 8 Close door E and the scanner cover. Paper jam in the standard bin 1 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 111 2 Open door B, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 3 Close door B. Paper jam in door B Paper jam in the fuser 1 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Clearing jams 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 113 3 Open the fuser access door. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 5 Close door B. Paper jam in the duplex unit 1 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Clearing jams 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Open the duplex cover. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 5 Close the duplex cover and door B. Paper jam in the finisher bin 1 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 2 Open door C. 3 Open door F. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 117 5 Close doors F and C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. Staple jam in door G 1 Open door C.
Clearing jams 2 Open door G. 3 Pull out the staple cartridge holder.
Clearing jams 4 Lift the staple guard, and then remove the loose staples. Note: Do not insert the staples that came out of the cartridge. 5 Close the staple guard.
Clearing jams 120 6 Insert the staple cartridge holder. 7 Close doors G and C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. Paper jam in door K 1 Open doors C and K. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 121 • Using knob J2 3 Close doors K and C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. Paper jam in door J 1 Open door J. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams • Area J1 • Areas J3 and J4 • Areas J5 and J6 3 Close door J.
Clearing jams Paper jam in door N 1 Open door N. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close door N.
Clearing jams Paper jam in door L 1 Open door L. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close door L.
Clearing jams Paper jam in the staple finisher bin 1 Open door J. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close door J.
Clearing jams Staple jam in door J 1 Open door J. 2 Remove the staple cartridge holder.
Clearing jams 3 Open the staple guard, and then remove the loose staples. Note: Do not insert the staples that came out of the cartridge. 4 Close the staple guard.
Clearing jams 5 Insert the staple cartridge holder. 6 Close door J.
Troubleshooting 129 Troubleshooting Network connection problems Embedded Web Server does not open Action Yes No Step 1 Check if you are using a supported browser: Go to step 2. Install a supported browser. Go to step 3. Type the correct printer IP address in the address field. • • • • Windows Internet Explorer version 9 or later Macintosh Safari version 8.0.3 or later Google Chrome Mozilla Firefox Is your browser supported? Step 2 Make sure that the printer IP address is correct.
Troubleshooting 130 Action Yes No Step 6 Go to step 7. Contact your administrator. Temporarily disable the Web proxy servers. Note: Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server. Are the Web proxy servers disabled? The problem is Access the Embedded Web Server again by typing the correct IP solved. address in the address field. Step 7 Contact customer support.
Troubleshooting 131 Hardware options problems Cannot detect internal option Action Yes Step 1 The problem is Turn off the printer, wait for about 10 seconds, and then turn it back solved. on. No Go to step 2. Does the internal option operate correctly? Step 2 Go to step 4. Go to step 3. Print a menu settings page, and then check if the internal option appears in the Installed Features list.
Troubleshooting 132 Internal solutions port does not operate correctly Action Yes No Step 1 Go to step 3. Go to step 2. The problem is solved. Go to step 3. Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Step 2 Remove, and then install the ISP. For more information, see “Installing an internal solutions port” on page 166. Note: Use a supported ISP.
Troubleshooting 133 Paper feed problems Envelope seals when printing Action 1 Use envelopes that have been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps. 2 Resend the print job. Yes No Contact customer support. The problem is solved. Does the envelope seal when printing? Collated printing does not work Action Yes No Step 1 a From the home screen, touch Settings > Print > Layout > Collate. b Set Collate to (1,2,3) (1,2,3).
Troubleshooting 134 Paper curl Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. The problem is solved. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a Check if the trays contain paper of the same size and type. The problem is solved. Go to step 2. Move the paper guides in the tray to the correct position for the paper loaded.
Troubleshooting 135 Action Yes No Step 2 a From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type. b Set the paper size and type to match the paper loaded in the linked trays. c Print the document. The problem is solved. Contact customer support. Action Yes No Step 1 a Pull out the tray. Go to step 2. The problem is solved. Contact customer support. The problem is solved.
Troubleshooting 136 Printing problems Confidential and other held documents do not print Action Yes The problem is Step 1 a From the control panel, check if the documents appear in the solved. Held Jobs list. No Go to step 2. Note: If the documents are not listed, then print the documents using the Print and Hold options. b Print the documents. Are the documents printed? Step 2 The print job may contain a formatting error or invalid data. The problem is solved. Go to step 3.
Troubleshooting 137 Action Yes No Step 5 a Add printer memory. The problem is solved. Contact customer support. Action Yes No Step 1 a Make sure that the printer is not in Eco‑Mode. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact customer support. The problem is solved. b Resend the print job. Are the documents printed? Slow printing b Resend the print job.
Troubleshooting 138 Print jobs do not print Action Yes Step 1 The problem is solved. a From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer. b Resend the print job. No Go to step 2. Is the document printed? The problem is solved. Go to step 3. The problem is solved. Go to step 4. Step 4 The problem is a Turn off the printer, wait for about 10 seconds, and then turn it solved. back on. b Resend the print job. Go to step 5.
Troubleshooting 139 Print quality is poor Blank or white pages Action Yes No Step 1 a Remove, and then reinstall the imaging unit or imaging kit. Go to step 2. The problem is solved. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit. b Resend the print job.
Troubleshooting 140 Action Yes No Step 1 a From the Quality menu on the control panel, select Color Adjust. b Resend the print job. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Go to step 4. Step 3 a Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. The problem is solved.
Troubleshooting 141 Ghost images Leading edge A AB BC CD D A B C D ABCD Trailing edge Action Yes No Step 1 a Load the tray with the correct paper type and weight. Go to step 2. The problem is solved. Go to step 3. The problem is solved. b Resend the print job. Do ghost images still appear on prints? Step 2 a Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Troubleshooting 142 Action Yes No Step 1 a Depending on your operating system, decrease the toner darkness from the Printing Preferences or Print dialog. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Note: You can also change the settings on the printer control panel. b Resend the print job. Does gray background still appear on prints? Step 2 a Remove, and then reinstall the imaging unit or imaging kit.
Troubleshooting Action 143 Yes Go to step 3. Step 2 a Depending on your operating system, specify the paper type and weight from the Printing Preferences or from Print dialog. No The problem is solved. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Resend the print job. Do horizontal dark lines still appear on prints? Step 3 a Load paper from a fresh package. Go to step 4. The problem is solved.
Troubleshooting 144 Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic. Action Yes No Step 1 a Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Go to step 2. The problem is solved. Go to step 3. Step 2 a Load the specified tray or feeder with the recommended paper type. b Resend the print job. The problem is solved.
Troubleshooting Action 145 Yes The problem is Step 1 a Move the paper guides in the tray to the correct position for the solved. paper loaded. b Resend the print job. No Go to step 2. Are the margins correct? Step 2 a Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. The problem is solved. Contact customer support. Yes No Notes: • Make sure that the settings match the paper loaded in the tray.
Troubleshooting 146 Light print Action Yes No Step 1 a From the Quality menu on the control panel, select Color Adjust. b Resend the print job. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Step 3 Go to step 4. a Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. The problem is solved.
Troubleshooting 147 Action Yes No Step 5 a Load paper from a fresh package. Go to step 6. The problem is solved. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. b Resend the print job. Is the print still too light? Contact customer Replace the imaging unit or imaging kit, and then resend the print support. job. Step 6 The problem is solved.
Troubleshooting 148 Print crooked or skewed )E ) D ABC E ABCD E ABCD Action Yes Go to step 2. Step 1 a Move the paper guides in the tray to the correct position for the paper loaded. b Resend the print job. No The problem is solved. Is the print still crooked or skewed? Step 2 a Load paper from a fresh package. Go to step 3. The problem is solved. Contact customer support. The problem is solved. Note: Paper absorbs moisture due to high humidity.
Troubleshooting Action 149 Yes No Take note of the 1 Measure the distance between the defects. • If the distance between the defects equals 35.4 mm distance, and then (1.39 in.) or 125.7 mm (4.95 in.), then replace the photoconductor unit. • If the distance between the defects equals 42.0 mm The problem is solved. contact customer support or your service representative. (1.65 in.), then replace the developer unit. • If the distance between the defects equals 47.1 mm (1.86 in.) or 90.0 mm (3.54 in.
Troubleshooting 150 Text or images cut off Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes Go to step 2. Step 1 a Move the paper guides in the tray to the correct position for the paper loaded. b Resend the print job. No The problem is solved. Is the page or image still clipped? Step 2 a Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Go to step 3. The problem is solved. Contact customer support. The problem is solved.
Troubleshooting 151 Toner easily rubs off Leading edge ABC DEF Trailing edge Action 1 Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. Yes No Contact customer support. The problem is solved. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. 2 Resend the print job.
Troubleshooting 152 Vertical dark lines or streaks Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes Step 1 Go to step 2. a Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. No The problem is solved. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Resend the print job.
Troubleshooting 153 Vertical white lines Leading edge Trailing edge Action Yes No Step 1 a Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Go to step 4. The problem is solved. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Resend the print job.
Troubleshooting 154 The printer is not responding Action Yes No Step 1 The problem is solved. Go to step 2. Connect the power cord to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. Is the printer responding? Step 2 Check if the electrical outlet is turned off by a switch or breaker.
Troubleshooting Action 155 Yes Step 8 The problem is Turn off the printer, wait for about 10 seconds, and then turn it back solved. on. No Contact customer support. Is the printer responding? Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 a Check if you are printing on a supported paper. The problem is solved. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. b Print the document.
Troubleshooting 156 Modifying the colors in printed output 1 From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Correction > Manual. 2 From the Advanced Imaging menu, select Color Correction Content. 3 Choose the appropriate color conversion setting. Object type RGB Image RGB Text RGB Graphics Color conversion tables • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats.
Troubleshooting 157 How does the printer know what color to print? When printing a document, information describing the type and color of each object is sent to the printer and is passed through color conversion tables. Color is translated into the appropriate amounts of cyan, magenta, yellow, and black toner used to produce the color you want. The object information determines the application of color conversion tables.
Troubleshooting 158 Faxing problems Cannot send or receive faxes Action Yes No Step 1 The problem is solved. Go to step 2. The problem is Make sure that the cable connections for the following equipment solved. are secure: Go to step 3. Resolve any error messages that appear on the display. Can you send or receive a fax? Step 2 • Telephone • Handset • Answering machine Can you send or receive a fax? Step 3 Go to step 5. Go to step 4. The problem is solved. Go to step 5.
Troubleshooting Action 159 Yes The problem is Check if the printer is connected to an analog phone service or to solved. the correct digital connector. Step 5 No Go to step 6. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter. For more information, contact your ISDN provider. • If you are using DSL, then connect to a DSL filter or router that supports analog use.
Troubleshooting 160 Can receive but not send faxes Action Yes No Step 1 The problem is solved. Go to step 2. The problem is solved. Contact customer support. Action Yes No Step 1 Make sure that the tray or multipurpose feeder is not empty. The problem is solved. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. Load the original document properly into the ADF tray or on the scanner glass.
Troubleshooting 161 Poor fax print quality Action Yes No Step 1 The problem is solved. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. Yes No Enhance the print quality. a From the home screen, touch Settings > Print > Quality. b Adjust the settings. Is the fax print quality satisfactory? Step 2 Decrease the incoming fax transmission speed.
Troubleshooting 162 Partial copies of document or photo Action Yes Step 1 The problem is a Make sure that the document or photo is loaded facedown on solved. the upper left corner of the scanner glass. b Copy the document or photo. No Go to step 2. Is the document or photo copied correctly? The problem is Step 2 a Match the paper size setting and the paper loaded in the tray. solved. Contact customer support. b Copy the document or photo.
Troubleshooting Action 163 Yes The problem is solved. Check the file you want to scan. a Make sure that the file name is not already used in the destination folder. b Make sure that the document or photo you want to scan is not open in another application. c Resend the scan job. Step 2 No Go to step 3. Is the scan job successful? Step 3 a Make sure that the Append time stamp or the Overwrite existing file check box is selected in the destination configuration settings. b Resend the scan job.
Troubleshooting 164 Scanner does not respond Action Yes No Step 1 a Check if the printer is turned on. The problem is solved. Go to step 2. The problem is solved. Go to step 3. b Resolve any error messages that appear on the display. c Copy or scan the document. Is the scanner responding? Step 2 a Check if the power cord is connected properly to the printer and the electrical outlet.
Upgrading and migrating 165 Upgrading and migrating Hardware Available internal options • Memory card – DDR3 DIMM – Flash memory • Fonts – Application cards • Forms and Bar Code • PRESCRIBE • IPDS • LexmarkTM Internal Solutions Port (ISP) – MarkNetTM N8360 (802.
Upgrading and migrating 166 3 Unpack the memory card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. 4 Insert the memory card until it clicks into place. 5 Reattach the access cover. 6 Connect the power cord to the electrical outlet, and then turn on the printer.
Upgrading and migrating 3 Unpack the internal solutions port (ISP) kit. 1 ISP 2 Mounting bracket 3 Thumbscrews 4 If necessary, remove the printer hard disk.
Upgrading and migrating 5 Insert the bracket into the board until it clicks into place. 6 Attach the ISP to the bracket.
Upgrading and migrating 7 If necessary, attach the hard disk to the ISP. a Remove the hard disk bracket. b Connect the hard disk to the ISP. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Upgrading and migrating 170 8 Reattach the access cover. 9 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Upgrading and migrating 171 4 Push the card firmly into place. Note: The entire length of the connector on the card must touch and be flush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. 5 Reattach the access cover. 6 Connect the power cord to the electrical outlet, and then turn on the printer.
Upgrading and migrating Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors. 3 Unpack the hard disk. 4 Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Upgrading and migrating If an internal solutions port (ISP) is installed, then do the following: a Remove the hard disk bracket. b Attach the hard disk to the ISP.
Upgrading and migrating 174 5 Reattach the access cover. 6 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Upgrading and migrating 175 Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do not try to lift the printer and trays at the same time. 5 Align the printer with the optional tray, and then lower the printer until it clicks into place. 6 Connect the power cord to the printer, and then to the electrical outlet.
Upgrading and migrating • Printer • Staple finisher Installing the keyboard tray 1 Turn off the printer. 2 Open door A. 3 Remove the keyboard attach cover. 4 Unpack the keyboard tray.
Upgrading and migrating 5 Attach the keyboard to the base. 6 Insert the keyboard tray. 7 Close door A. 8 Turn on the printer.
Upgrading and migrating Installing the staple finisher 1 Turn off the printer. 2 Open door C. 3 Remove the paper bail.
Upgrading and migrating 4 Remove the paper transport and staple finisher connector covers. 5 Unpack the staple finisher. 6 Insert the staple finisher until it clicks into place.
Upgrading and migrating 180 7 Close door C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. 8 Turn on the printer. Installing the multiposition staple, hole punch finisher CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.
Upgrading and migrating 4 Open the covers at the side of the caster base. 5 Open door C.
Upgrading and migrating 6 Remove the paper bail. 7 Remove the covers. 8 Unpack the paper transport, and then remove the pieces of tape.
Upgrading and migrating 183 9 Lift, and then align the paper transport to the printer. 10 Firmly push the paper transport until it clicks into place. 11 Close door C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C.
Upgrading and migrating 12 Unpack the multiposition staple, hole punch finisher, and then remove the pieces of tape. 13 On a flat, sturdy, and stable surface, align the finisher to the printer. Note: Avoid installing the finisher on a carpeted surface.
Upgrading and migrating 185 14 Push the finisher to the printer by applying pressure at the bottom of the finisher until it clicks into place. Check if the finisher and printer are properly locked by pulling hard the finisher away from the printer. If the finisher detaches from the printer, then repeat step 13 through step 14 until they are properly locked.
Upgrading and migrating 15 When the finisher is locked, do the following: a Open the bottom front door of the finisher. b Turn the levers of the finisher counterclockwise until the levers are loose. c Close the door. 16 Check the gap between the printer and the finisher.
Upgrading and migrating 187 If the gap is uneven, then do either of the following: a To fix the gap at the top, rotate the side wheels of the finisher clockwise. b To fix the gap at the bottom, rotate the side wheels of the finisher counterclockwise. 17 Connect the power cords to the finisher and the printer, and then connect them to a properly grounded electrical outlet.
Upgrading and migrating 188 3 Apply the changes. Firmware Exporting or importing a configuration file You can export the configuration settings of your printer into a text file, and then import the file to apply the settings to other printers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Notices 189 Notices Product information Product name: Lexmark CX825de, CX825dte, CX825dtpe, CX825dtfe, CX860de, CX860dte, CX860dtpe, CX860dtfe Machine type: 7564 Model(s): 336, 337, 536, 537 Edition notice January 2016 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC.
Notices 190 Licensing notices All licensing notices associated with this product can be viewed from the root directory of the installation software CD. Trademarks Lexmark and the Lexmark logo are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Notices 191 New York Apple Computer, Inc. Oxford Arthur Baker Palatino Linotype-Hell AG and/or its subsidiaries Stempel Garamond Linotype-Hell AG and/or its subsidiaries Taffy Agfa Corporation Times New Roman The Monotype Corporation plc Univers Linotype-Hell AG and/or its subsidiaries All other trademarks are the property of their respective owners. AirPrint and the AirPrint logo are trademarks of Apple, Inc.
Notices 192 8 to 80% RH Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous.
Index 193 Index A adapter plug 42 adding hardware options print driver 187 adding internal options print driver 187 ADF feed roller replacing 88 ADF pick roller replacing 86 ADF separator roller replacing 90 adjusting brightness of printer display 100 adjusting toner darkness 155 answering machine setting up 34 attaching cables 13 available internal options 165 avoiding paper jams 103 B blank pages 139 blocking junk faxes 48 brightness of printer display adjusting 100 C cables Ethernet 13 USB 13 canceli
Index environmental setting Eco‑Mode 100 environmental settings hibernate mode 100 sleep mode 100 erasing printer hard disk memory 51 Ethernet port 13 exporting a configuration file using the Embedded Web Server 188 EXT port 13 e‑mail creating shortcuts 32 setting up 31 e‑mailing configuring e‑mail settings 31 using a shortcut number 31 using the address book 31 using the printer 31 F FAQ about color printing 156 fax log viewing 48 fax port 13 fax resolution changing 47 fax setup country‑ or region‑specific 4
Index trays 106 jams avoiding 103 locating jam areas 104 locations 104 K keyboard tray installing 176 L letterhead copying on 29 line filter 38 LINE port 13 linking trays 24 loading card stock 23 transparencies 23 loading envelopes multipurpose feeder 23 loading paper multipurpose feeder 23 loading trays 21 locating the security slot 51 M making copies 29 manual Color Correction applying 156 memory types installed on printer 52 memory card 165 installing 165 menu settings page printing 18 menus diagram 1
Index vertical dark lines or streaks appear on prints 152 white lines 153 white pages 139 print troubleshooting collated printing does not work 133 confidential and other held documents do not print 136 envelope seals when printing 133 incorrect margins on prints 144 jammed pages are not reprinted 135 job prints from the wrong tray 155 job prints on the wrong paper 155 paper curl 134 paper frequently jams 135 print jobs do not print 138 slow printing 137 tray linking does not work 134 unable to read flash dr
Index security slot locating 51 selecting a location for the printer 10 sending a fax scheduled 47 using the computer 46 using the control panel 46 sending an e‑mail 31 separator bracket replacing 79 serial interface card troubleshooting 132 serial printing setting up 55 setting hibernate mode 100 setting sleep mode 100 setting the paper size 21 setting the paper type 21 setting the Universal paper size 21 setting up e‑mail function 31 setting up fax country‑ or region‑specific 42 digital telephone service
Index internal solutions port 132 troubleshooting, scan cannot scan from a computer 161 partial copies of documents or photos 162 poor copy quality 162 scan job was not successful 162 scanner does not respond 164 scanner unit does not close 163 two‑sided copying 29 U unable to read flash drive troubleshooting, print 130 understanding the status of the power button and indicator light 16 uneven print density 151 Universal paper size setting 21 unlinking trays 24 updating firmware flash file 188 USB port enabli
