Lexmark 840 Series User's Guide July 2006 www.lexmark.com Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners. © 2006 Lexmark International, Inc. All rights reserved.
Safety information Use only the power supply and power supply cord provided with this product or the manufacturer's authorized replacement power supply and power supply cord. Connect the power supply cord to an electrical outlet that is near the product and easily accessible. Refer service or repairs, other than those described in the user documentation, to a professional service person.
Contents Finding information about the printer..........................................................................7 Setting up the printer...................................................................................................10 Checking the box contents................................................................................................................10 Learning about the printer..........................................................................................
Maintaining the printer................................................................................................23 Changing the print cartridges............................................................................................................23 Removing a used print cartridge................................................................................................................. 23 Installing print cartridges...........................................................................
Notices..........................................................................................................................39 Power consumption...........................................................................................................................41 Index..............................................................................................................................
Finding information about the printer Setup sheet Description Where to find The Setup sheet gives you instructions for setting up You can find this document in the printer box or on the hardware and software. Lexmark Web site at www.lexmark.com. Getting Started or Setup Solutions booklet Description Where to find The Getting Started booklet gives you instructions for You can find this document in the printer box or on the setting up hardware and software and some basic Lexmark Web site at www.lexmark.
Help Description Where to find The Help gives you instructions for using the software, if your printer connects to a computer. While in any Lexmark software program, click Help, Tips Help, or Help Help Topics. Lexmark Solution Center Description Where to find The Lexmark Solution Center software is included on To access the Lexmark Solution Center: your CD. It installs with the other software, if your printer 1 Click Start Programs or All Programs connects to a computer. Lexmark 840 Series.
Limited Warranty Description Where to find (US) Where to find (rest of world) Limited Warranty Information Lexmark International, Inc. furnishes a limited warranty that this printer will be free of defects in materials and workmanship for a period of 12 months after the original date of purchase. To view the limitations and conditions of this limited warranty, see the Statement of Limited Warranty included with this printer, or set forth at www.lexmark.com.
Setting up the printer To set up the printer, follow the instructions on the Setup sheet that came with the product. Checking the box contents 7 1 6 2 5 4 3 Name Description 1 Power supply cord Fits into the power supply attached to the back of the printer. 2 Installation software CD 3 Color print cartridge Cartridge to be installed in the right cartridge carrier. For more information, see “Installing print cartridges” on page 24.
Learning about the printer Understanding the parts of the printer Use the To Load or eject paper. 1 2 • Turn the printer on and off. • Cancel a print job. Press in the middle of a print job. • Troubleshoot. For more information, see “Blinking power light troubleshooting” on page 37. 3 Paper exit tray Stack paper as it exits. 4 Access cover 5 Paper guide 6 Paper support Load paper. • Install or change the print cartridges. • Clear paper jams. Keep paper straight when feeding.
Use the To 1 USB port Connect the printer to a computer using a USB cable. 2 Power supply Connect the printer to a power source using the power cord. 1 Plug the cord all the way into the power supply on the printer. 2 Plug the cord into an electrical outlet that other electrical devices have been using. 3 If the light is not on, press .
Learning about the software Using the printer software Use this To The Solution Center Find troubleshooting, maintenance, and cartridge ordering information. Print Properties Select the best print settings for the document you are printing. Fast Pics Edit and print photos stored on the computer. Using the Solution Center The Solution Center provides help, as well as information about the printer status and ink level.
From this tab You can Troubleshooting • Learn tips about the current status. • Solve printer problems. Maintenance • • • • • • Install the print cartridges. View shopping options for new cartridges. Print a test page. Clean to fix horizontal streaks. Align to fix blurry edges. Remove Japanese postcard residue. Cleaning the printer rollers is only necessary after printing on Hagaki or other types of paper that leave powder residues. • Troubleshoot other ink problems.
Using the Print Properties tabs All of the print settings are on the three main tabs of the Print Properties software: Quality/Copies, Paper Setup, and Print Layout. Tab Quality/Copies Options • Select a Quality/Speed setting. • Select a Paper Type. • Customize how the printer prints several copies of a single print job: collated, normal, or last page first. • Choose Automatic Image Sharpening. • Choose to print color images in black and white. Paper Setup • Specify the size of paper loaded.
Loading paper and various paper types Loading paper 1 Make sure: • You use paper designed for inkjet printers. • The paper is not used or damaged. • If you are using specialty paper, you follow the instructions that came with it. • You do not force paper into the printer. 2 Load the paper vertically against the right side of the paper support. 3 Adjust the paper guide until it rests against the left edge of the paper.
Load up to 25 greeting cards 25 index cards 25 photo cards 25 postcards 10 envelopes Make sure • The total thickness of the card stack does not exceed 0.4 inches or 10 mm. • The print side of the cards faces you. • The cards are loaded against the right side of the paper support. • The paper guide rests against the left edge of the cards. • • • • • The stamp location is in the upper left corner. The print side of the envelopes faces you. The envelopes are designed for use with inkjet printers.
Load up to 20 sheets of banner paper Make sure • You remove all the paper from the paper support before loading the banner paper. • You tear off only the number of pages needed to print the banner. • The banner paper is placed on a level surface behind the printer and fed up over the paper support. • You have selected the correct paper size for the banner in Print Properties. For more information, see “Using Print Properties” on page 14.
Printing Printing a document 1 Load paper. 2 With a document open, click File Print. 3 Click Properties, Preferences, Options, or Setup. 4 Adjust the settings. 5 Click OK. 6 Click OK or Print. Printing cards 1 Load greeting cards, index cards, or postcards. 2 From the software application, click File Print. 3 Click Properties, Preferences, Options, or Setup. 4 Select a Quality/Speed setting. Select Photo for photos and greeting cards and Normal for other types of cards. 5 Select the Paper Setup tab.
6 Select Portrait or Landscape orientation. Notes: • Most envelopes use landscape orientation. • Make sure the same orientation is also selected in the software application. 7 Click OK. 8 Click OK. 9 Click OK or Print. Printing transparencies 1 Load transparencies. 2 With a document open, click File Print. 3 Click OK or Print. Note: To prevent smudging, remove each transparency as it exits, and let it dry before stacking. Transparencies may require up to 15 minutes to dry.
5 Select the number of pages to print on each page. 6 If you want each page image to be surrounded by a border, select Print Page Borders. 7 Click OK. 8 Click OK or Print. Printing the last page first (reverse page order) 1 Load paper. 2 With a document open, click File Print. 3 Click Properties, Preferences, Options, or Setup. 4 From the Quality/Copies tab, select Print Last Page First. 5 Click OK. 6 Click OK or Print.
Working with photos Note: To prevent smudging or scratching, avoid touching the printed surface with your fingers or sharp objects. For best results, remove each printed sheet individually from the paper exit tray, and allow the prints to dry at least 24 hours before stacking, displaying, or storing. Using Fast Pics to print borderless photos Use Fast Pics to retrieve, edit, and print photos stored on your computer. 1 Open Fast Pics. For more information, see “Using Fast Pics” on page 15.
Maintaining the printer Changing the print cartridges Removing a used print cartridge 1 Make sure the printer is on. 2 Lift the access cover. The print cartridge carrier moves and stops at the loading position, unless the printer is busy. 3 Press down on the cartridge carrier lever to raise the cartridge carrier lid. 4 Remove the used print cartridge. To recycle the used cartridge, see “Recycling Lexmark products” on page 28.
Installing print cartridges 1 If you are installing new print cartridges, remove the sticker and tape from the back and bottom of the cartridges. Warning: Do not touch the gold contact area on the back or the metal nozzles on the bottom of the cartridges. 2 Press down on the cartridge carrier levers to raise the cartridge carrier lids. 3 Insert the black cartridge or the photo cartridge in the left carrier. Insert the color cartridge in the right carrier. 4 Close the lids. 5 Close the access cover.
Achieving better print quality Improving print quality If you are not satisfied with the print quality of a document, make sure you: • Use the appropriate paper for the document. Use Lexmark Premium Photo Paper if you are printing photos or other high-quality images. Note: To prevent smudging or scratching, avoid touching the printed surface with your fingers or sharp objects.
3 From the Maintenance tab, click Clean to fix horizontal streaks. 4 Click Print. A page prints, forcing ink through the print cartridge nozzles to clean them. 5 Print the document again to verify that the print quality has improved. 6 If print quality has not improved, try cleaning the nozzles up to two more times. Wiping the print cartridge nozzles and contacts 1 Remove the print cartridge. 2 Dampen a clean, lint-free cloth with water.
10 Repeat step 9 up to two more times. 11 If print quality is still not satisfactory, replace the cartridge. Preserving the print cartridges • Keep new cartridges in their packaging until you are ready to install them. • Do not remove a cartridge from the printer except to replace, clean, or store it in an airtight container. The cartridges do not print correctly if left exposed for an extended period of time. Ordering supplies To order supplies or to locate a dealer near you, visit our Web site at www.
Recycling Lexmark products To return Lexmark products to Lexmark for recycling: 1 If you are returning a print cartridge, place it in the return bag that came with your product. Note: The return bag is not available in all countries and regions. 2 Visit our Web site at www.lexmark.com/recycle. 3 Follow the instructions on the computer screen.
Troubleshooting Setup troubleshooting Power light is not lit Make sure you have disconnected the power supply cord from the wall outlet and then from the printer. 1 Plug the cord all the way into the power supply on the printer. 2 Plug the cord into an electrical outlet that other electrical devices have been using. 3 If the light is not on, press .
Solution 4 1 Press to turn the printer off. 2 Disconnect the power cord from the wall outlet. 3 Gently remove the power supply from the printer. 4 Reconnect the power supply to the printer. 5 Plug the power cord into the wall outlet. 6 Press to turn the printer on. Solution 5 1 Close all open software applications. 2 Disable any anti-virus programs. 3 Double-click the My Computer icon. In Windows XP, click Start to access the My Computer icon. 4 Double-click the CD-ROM drive icon.
Solution 4 1 Remove the print cartridges. 2 Make sure the sticker and tape have been completely removed from the back and bottom of the cartridges. 3 Reinsert the print cartridges. Solution 5 Make sure the printer is set as the default printer and is not on hold or paused. 1 Click: • In Windows XP Pro: Start Settings Printers and Faxes. • In Windows XP Home: Start Control Panel Printers and Faxes. • In Windows 2000: Start Settings Printers. • In Windows 98/Me: Start Settings Printers.
Print troubleshooting Improving print quality If you are not satisfied with the print quality of a document, make sure you: • Use the appropriate paper for the document. Use Lexmark Premium Photo Paper if you are printing photos or other high-quality images. Note: To prevent smudging or scratching, avoid touching the printed surface with your fingers or sharp objects.
Solution 3 To avoid ink smudging when you are working with the following media, remove each sheet as it exits, and allow it to dry: • • • • • • • Documents with graphics or images Photo paper Heavyweight matte or glossy paper Transparencies Labels Envelopes Iron-on transfers Note: Transparencies may take up to 15 minutes to dry. Solution 4 Use a different brand of paper. Each paper brand accepts ink differently and prints with color variations.
Solution 2 Select the Borderless print feature. 1 From the software application, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click Print Layout. 4 Click Borderless. Solution 3 Check that the paper size being used matches the printer setting. 1 From the software application, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click Paper Setup. 4 Check the paper size. Print speed is slow Solution 1 Close all applications not in use.
c d e f Select your printer family. Select your printer model. Select your operating system. Select the file you want to download, and follow the directions on the computer screen. Printer does not print or respond See “Page does not print” on page 30. Jams and misfeeds troubleshooting Paper jam in the printer 1 Press to turn off the printer. 2 Firmly grasp the paper, and gently pull it out. 3 Press to turn the printer back on. Paper jam in the paper support 1 Press to turn off the printer.
Solution 4 Adjust the paper guide: • When using media less than 8.5 inches wide • Against the left edge of the paper or media, making sure it does not buckle Printer does not feed paper, envelopes, or specialty media Solution 1 If there is a paper jam, see “Jams and misfeeds troubleshooting” on page 35. Solution 2 Verify that the specialty media is loaded correctly. Solution 3 Try loading one page, envelope, or sheet of specialty media at a time.
5 6 7 8 Select Letter Banner or A4 Banner as the paper size. Select Portrait or Landscape. Click OK. Click OK or Print. Blinking power light troubleshooting Power light blinks slowly The printer is out of paper in the middle of a print job. Load more paper. See “Loading paper” on page 16. Power light blinks rapidly There is a paper jam. Clear the paper jam. For more information, see “Jams and misfeeds troubleshooting” on page 35.
Note: A variable amount of ink remains in the color print cartridge. Follow these steps to replace the color print cartridge in your printer: 1 Cancel the print job if not already canceled. 2 Replace the color print cartridge with a new cartridge. For more information, see “Removing a used print cartridge” on page 23 and “Installing print cartridges” on page 24. 3 Print again. To order supplies, click Order Ink on your computer screen. You can also see “Ordering supplies” on page 27 in this guide.
Notices Product name Lexmark 840 Series Machine type 4137–005 Edition notice July 2006 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Federal Communications Commission (FCC) compliance information statement This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Values are subject to change. See www.lexmark.com for current values. Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Off mode If this product has an off mode which still consumes a small amount of power, then to completely stop product power consumption, disconnect the power supply cord from the wall outlet. Total energy usage It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage.
Index A G access cover 11 Advanced tab 14 aligning print cartridges 25 glossy paper, loading 16 greeting cards loading 17 printing 19 C cards printing 19 Cartridge Alert 37 cartridge, print cleaning 25 removing 23 wiping 26 cartridges, print aligning 25 installing 24 preserving 27 cleaning print cartridge nozzles 25 coated paper, loading 16 collating copies 20 Contact Information tab 14 contents, box 10 custom-size paper, loading 18 D documents, printing 19 E emission notices 40 envelopes loading 17 p
print cartridge nozzles, cleaning 25 print cartridges aligning 25 installing 24 preserving 27 Print Layout tab changing document type 15 duplexing 15 Print Properties I Want To menu 14 opening 14 Options menu 14 Paper Setup tab 15 Print Layout tab 15 Quality/Copies tab 15 Save Settings menu 14 tabs 15 print speed is slow 34 print troubleshooting improving print quality 25, 32 poor quality at the edges of the page 33 poor text and graphic quality 32 print speed is slow 34 printer does not print or respond 35
