Pro910 Series User's Guide December 2011 Machine type(s): 4449 Model(s): 901, 90E, 91E www.lexmark.
Contents 2 Contents Safety information.......................................................................................6 About your printer.......................................................................................7 Thank you for choosing this printer!.........................................................................................................7 Minimizing your printer's environmental impact......................................................................................
Contents 3 Loading various paper types...................................................................................................................33 Saving paper settings..............................................................................................................................36 Loading original documents on the scanner glass...................................................................................36 Loading original documents into the ADF................................
Contents 4 Scanning directly to e‑mail using the printer software...........................................................................63 Scanning to a PDF....................................................................................................................................63 Scanning FAQ...........................................................................................................................................64 Canceling scan jobs..........................................
Contents 5 Troubleshooting.......................................................................................131 Before you troubleshoot.......................................................................................................................131 If Troubleshooting does not solve your problem..................................................................................131 Setup troubleshooting..............................................................................................
Safety information 6 Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery.
About your printer 7 About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.
About your printer 8 Conserving ink • Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than normal and are ideal for printing documents that are mostly text. • Use font types and font settings that require less ink. Most programs or applications let you adjust the darkness of the colors. • Use high‑yield cartridges. These cartridges let you print more pages. Recycling • Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program.
About your printer 9 What are you looking for? Find it here Additional setup and instructions for using the printer: User's Guide • Selecting and storing paper and specialty media • Loading paper • Performing printing, copying, scanning, and faxing tasks, The User's Guide is available on the installation software CD.
About your printer 10 What are you looking for? Find it here Telephone support In the US, call us at: 1‑800‑395‑4039 Monday–Friday (8:00 AM–11:00 PM ET), Saturday and Sunday (11:00 AM–8:00 PM ET) Support telephone numbers and hours of operation for your region or country can be found on the Support Web site (http://support.lexmark.com) or on the printed warranty that came with your printer.
About your printer 11 9 1 2 8 SD/M S-Duo/M MC 7 3 6 5 4 Use the To Automatic Document Feeder (ADF) tray Load original documents into the ADF for scanning, copying, or faxing. 2 ADF output tray Hold documents as they exit from the ADF. 3 Memory card slot Insert a memory card. 4 PictBridge and USB port Connect a PictBridge-enabled digital camera or a flash drive to the printer. 5 Paper exit tray Hold paper as it exits. 6 Paper tray (Tray 1) Load paper.
About your printer 12 10 11 13 15 EXT LINE 12 EXT LINE 19 Use the 18 16 17 To 10 Scanner unit 11 Ink cartridge access area Install, replace, or remove ink cartridges. 12 Ethernet port Connect your printer to a computer, a local network, an external DSL, or a cable modem. 13 USB port Connect the printer to a computer using a USB cable. • Access the ink cartridges and printhead. • Remove paper jams.
Ordering and replacing supplies 13 Ordering and replacing supplies Ordering ink cartridges Lexmark Pro910 Series except Pro919 Item Return Program Cartridge1 Regular cartridge2 Black cartridge 150 Not available High‑yield black cartridge 150XL, 155XL 150XLA Yellow color cartridge 150 Not available High‑yield yellow color cartridge 150XL 150XLA Cyan color cartridge 150 Not available High‑yield cyan color cartridge 150XL 150XLA Magenta color cartridge 150 Not available High‑yield mag
Ordering and replacing supplies 14 • When storing new ink cartridges, make sure they are unopened and placed on their flat side. • Remove ink cartridges from their packaging only upon installation. Using genuine Lexmark ink cartridges Lexmark printers, ink cartridges, and photo paper are designed to perform together for superior print quality, and our inks are formulated to work with your printer and help extend the life of your product. We recommend that you use only genuine Lexmark ink cartridges.
Ordering and replacing supplies 15 If your ink cartridge comes with a twist cap, then remove the cap. 2 Insert each ink cartridge. Slide your finger along the ink cartridge until the cartridge clicks into place. Notes: • Insert the color cartridges first, and then the black cartridge. • Insert the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. 3 Close the printer.
Ordering and replacing supplies Paper Lexmark Photo Paper Lexmark PerfectFinish Photo Paper 16 Paper size • • • • Letter • • • • Letter A4 4 x 6 in. L A4 4 x 6 in. L Notes: • Availability may vary by country or region. • For best results when printing photos or other high-quality images, use Lexmark Photo Paper or Lexmark PerfectFinishTM Photo Paper. • For more information, go to www.lexmark.com Recycling Lexmark products To return Lexmark products for recycling: 1 Visit our Web site at www.
Using the printer control panel buttons and menus 17 Using the printer control panel buttons and menus Using the printer control panel Note: The icons appear when they are selectable on the current screen. If an icon does not appear, then the function is not available. 1 2 7 Use 1 Power 3 6 4 5 To • Turn the printer on and off. • Switch to Sleep mode. Note: When the printer is on, press to switch to Sleep mode. Press and hold for three seconds to turn off the printer.
Using the printer control panel buttons and menus 18 Understanding the home screen After the printer is turned on and a short warm-up period occurs, the display shows the home screen. Use the home screen selections to initiate an action, such as copying or faxing, or to change the printer settings. Note: Some functions are available only in select printer models. 1 3 2 4 5 Memory Device Smart Solutions A Copy Scan Fax 9 Use 1 8 7 6 To Access the copy menu and make copies.
Using the printer control panel buttons and menus Use 19 To 7 Setup icon Access the setup menu and change printer settings. 8 Eco‑Mode icon Activate Eco‑Mode to select the following options: • Change to Sleep mode after the printer is left idle for 10 minutes. • Set screen brightness to low. 9 Check the network connection status of your printer and access the network settings.
Using the printer control panel buttons and menus Use To 5 Scroll bar Scroll up and down the menu list. 6 Down arrow Scroll down. 20 Tips: • Use your fingers to navigate the screen. The touch screen does not work if you use other tools or devices to navigate. • Drag the scroll bar or touch the arrows until the menu or setting that you want appears on the display. • Flick the screen by dragging your finger up or down the screen, and then lifting your finger off the screen.
Using the printer control panel buttons and menus Saving paper and energy To significantly cut paper usage and reduce paper waste, activate 2‑Sided Printing: 1 From the home screen, navigate to: > Print Mode Setup > 2-Sided Copy, Standalone > On 2 Touch Accept. To optimize energy efficiency, reduce the Sleep timeout and Screen Brightness: 1 From the home screen, navigate to: > Device Setup 2 Touch Sleep or Screen Brightness, and then adjust the setting. 3 Touch Accept.
Using the printer software 22 Using the printer software Minimum system requirements The printer software requires up to 500MB of free disk space. Supported operating systems • • • • • • • • • • • • • • • • • • • • • • • * Microsoft Windows 7 (SP1) Microsoft Windows Server 2008 (R2 SP1) Microsoft Windows Server 2008 (SP1) Microsoft Windows Server 2003 (SP2) Microsoft Windows Vista (SP1) Microsoft Windows XP (SP3) Macintosh Intel OS X version 10.7.0 or later Macintosh Intel OS X version 10.6.
Using the printer software 23 If you did not install these additional programs during initial installation, then reinsert the installation software CD, run the installation software, and then click Advanced Options > Install Additional Software. Printer software Use the LexmarkTM Printer Home (referred to as Printer Home) Lexmark Phone Book To • • • • • • • • • • Launch applications or programs. Scan or e‑mail a photo or document. Edit scanned documents. Scan documents to PDF.
Using the printer software 24 Use the To Printing Preferences When you click File > Print > Properties with a document open, a Printing Preferences dialog appears. The dialog lets you select options for the print job, such as the following: • • • • • • Select the number of copies to print. Print two‑sided copies. Select the paper type. Add a watermark. Enhance images. Save settings. Note: Printing Preferences is installed automatically with the printer software.
Using the printer software 25 • To take advantage of the full features of your printer, select the custom install option during installation, and then select all packages listed. Accessing Web links Web links are links to predefined Web pages that are saved in the printer folder. 1 From the Finder, navigate to: Applications > select your printer folder > Web Links 2 Double‑click the Web link that you want to visit. Use To Customer Support Contact customer support.
Using the printer software 26 Updating the printer software For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select your printer, and then click Product Update. 4 Follow the instructions on the computer screen. For Macintosh users 1 From the Finder, navigate to: Applications > select your printer folder > Web Links > Lexmark Software Updates 2 From the Web site, select your printer and then download the driver.
Using the printer software 27 3 Double‑click Uninstaller. 4 Follow the instructions on the computer screen. Installing the printer software Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall the current software first. For Windows users 1 Close all open software programs. 2 Insert the installation software CD.
Loading paper and original documents 28 Loading paper and original documents Loading the paper tray Make sure: • • • • You use paper designed for inkjet printers. The paper is not used or damaged. If you are using specialty paper, you follow the instructions that came with it. The paper does not buckle when you adjust the paper guides to avoid jams. 1 Pull the tray completely out of the printer. 2 Move the paper guides to the sides of the tray.
Loading paper and original documents 29 3 If you are loading A4‑ or legal‑size paper, then squeeze the tab and pull to extend the tray. 1 2 Note: When you pull the extension out, the first stop accommodates A4‑size paper. When the extension is fully out, it accommodates legal‑size paper. 4 Load the paper facedown. 5 Adjust the paper guides to rest gently against the left, right, and bottom edges of the paper.
Loading paper and original documents 30 6 Insert the tray. Note: If you extended the tray to accommodate A4- or legal-size paper, then the tray sticks out from the front of the printer when inserted. 7 Flip up the paper stop to catch the paper as it exits. 2 1 Note: If you loaded A4‑ or legal‑size paper, then extend the paper stop. 2 1 Loading envelopes or photo paper 1 Pull tray completely out of the printer.
Loading paper and original documents 31 2 Move the paper guides to the sides of tray. 1 3 2 3 Use the envelope icon and the photo paper outline on the bottom of the tray to help you position envelopes or photo paper. Note: Do not mix paper types in the tray. You can load either envelopes or photo paper, but not both. 4 Load envelopes or photo paper. Note: Load envelopes or photo paper with the printable side facedown.
Loading paper and original documents 32 5 Adjust the paper guides to rest gently against the left, right, and bottom edges of the envelopes or photo paper. 1 3 6 Insert the tray.
Loading paper and original documents 33 7 Flip up the paper stop to catch the envelopes or photos as they exit. 2 1 Note: For best results, allow photos to dry at least 24 hours before stacking, displaying, or storing. Loading various paper types Load up to 150 sheets of plain paper Make sure • The paper is designed for use with inkjet printers. • The paper guides rest against the left, right, and bottom edges of the paper.
Loading paper and original documents Load up to 34 Make sure 10 envelopes • The envelopes are designed for use with inkjet printers. • The print side of the envelopes faces down with the flap to the left as shown. • You load the envelopes in the center of the tray as indicated by the icon. Load them all the way to the back of the tray. • You print the envelopes in landscape orientation. • The paper guides rest against the left, right, and bottom edges of the envelopes.
Loading paper and original documents Load up to 50 transparencies 35 Make sure • The rough side of the transparencies faces down. • You load letter‑ or A4‑size transparencies. • You remove any paper backing sheets from the transparencies before loading. • If the transparencies have a removable strip, then each strip faces down. • The paper guides rest against the left, right, and bottom edges of the transparencies. Note: Transparencies require more drying time.
Loading paper and original documents 36 Saving paper settings You can adjust the settings for your print and copy jobs to match the paper size and type you have loaded in the printer. 1 From the home screen, touch > Paper Setup. Note: If you have installed two trays in your printer, then touch Setup.
Loading paper and original documents 37 Loading original documents into the ADF You can load up to 35 sheets of an original document into the ADF for scanning, copying, and faxing. You can load A4‑, letter‑, or legal‑size paper into the ADF. 1 Adjust the paper guide on the ADF tray to the width of the original document. 2 Load the original document faceup and top edge first into the ADF until you hear a sound from the ADF. Linking trays Tray linking is useful for large print jobs or multiple copies.
Printing 38 Printing Tips for printing • • • • • Use the appropriate paper for your print job. Select a higher print quality for better prints. Make sure there is enough ink in the ink cartridges. Remove each sheet as it is printed when printing photos or when working with specialty media. Do not touch the duplex latch or latches while actively printing. Printing basic documents Printing a document For Windows users 1 With a document open, click File > Print.
Printing 39 Collating printed copies When printing multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Not collated Notes: • The collate option is available only when you are printing multiple copies. • To prevent smudging when printing photos, remove each photo as it exits the printer, and then let it dry before stacking. For Windows users 1 With a document open, click File > Print.
Printing 4 To change the current page order, select the Reverse page order check box. 5 Click OK to close any printer software dialogs. 6 Click OK or Print. For Macintosh users 1 With a document open, choose File > Page Setup. 2 From the Page Setup dialog, set the printer, paper size, and orientation. 3 Click OK. 4 From the menu bar, choose File > Print. 5 From the Printer pop‑up menu, choose your printer. 6 From the print options pop-up menu, choose Paper Handling.
Printing 41 8 Adjust other settings as needed. 9 Click Print. Printing documents from a memory card or flash drive To enable the File Print function, the memory card or flash drive must contain document files that are supported by the printer. For more information, see “Supported memory cards and file types” on page 45. 1 Insert a memory card or flash drive. The Memory Device screen appears on the display. 2 Touch Print Documents. 3 Select the document that you want to print, and then press .
Printing 6 From the Printer pop‑up menu, choose your printer. 7 Click Print. Notes: • Most envelopes use landscape orientation. • Make sure the same orientation is also selected in the application. Printing on labels Notes: • • • • Make sure the top of the label sheet feeds into the printer first. Make sure the adhesive on the labels does not extend to within 1 mm of the edge of the label sheet. Make sure the paper guide or paper guides rest against the edges of the label sheet. Use full label sheets.
Printing 9 From the Print Quality menu, choose a print quality other than Quick Print or Draft. 10 Click Print. Printing on custom‑size paper For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Navigate to: Paper/Finishing tab > Manage Custom Sizes > New 4 Type a name and adjust the settings as needed to create a custom size, and then click OK. 5 Click Close, and then click OK to close any printer software dialogs. 6 Click OK or Print.
Printing 44 Working with photos Using a memory card or flash drive with the printer Insert a memory card into the card slot or a flash drive into the USB port Inserting a memory card Inserting a flash drive SD/MS-Du o/MMC SD/MS-Du o/MMC H AS FL Notes: E IV DR Notes: • Insert the card with the brand name label facing up. • Make sure any arrows on the card point toward the printer. • If necessary, connect the memory card to the adapter that came with it.
Printing 45 Supported memory cards and file types Memory card • • • • • • • • • Secure Digital (SD) Secure Digital High Capacity (SDHC) Micro Secure Digital (with adapter) (Micro SD) Mini Secure Digital (with adapter) (Mini SD) MultiMedia Card (MMC) File type Documents: • .pdf (Adobe Portable Document Format) Images: • .jpg, .jpeg, .jpe (Joint Photographic Experts Group) • .tiff, .
Printing 46 Printing photos from a PictBridge-enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera without using a computer. 1 Insert one end of the USB cable into the camera. Note: Use only the USB cable that came with the camera. 2 Insert the other end of the cable into the PictBridge port on the front of the printer.
Printing Printing on both sides of the paper (duplexing) Printing on both sides of the paper (duplexing) automatically Notes: • The automatic duplex unit supports A4‑ and letter‑size paper. It also supports plain, premium plain, ColorLok certified plain, heavy plain, and letterhead paper types. • Do not remove the page until printing is finished. Warning—Potential Damage: Do not touch the duplex latch or latches while actively printing. For Windows users 1 With a document open, click File > Print.
Printing 48 9 From the Two‑Sided pop‑up menu, choose Long‑Edge binding or Short‑Edge binding. • For Long‑Edge binding, pages are bound along the long edge of the page (left edge for portrait, top edge for landscape). Portrait Landscape 2 2 1 1 • For Short‑Edge binding, pages are bound along the short edge of the page (top edge for portrait, left edge for landscape). Portrait Landscape 10 Click Print.
Printing 49 For Macintosh users 1 From the Apple menu, navigate to: System Preferences > Print & Fax > select your printer 2 Navigate to: Open Print Queue > Printer Setup > Driver tab or Printer Setup > Installable Options 3 From the Two‑Sided Printing Dry Time pop‑up menu, choose a dry time setting. Note: Under conditions of high humidity, or if the normal drying time does not allow the ink to dry completely, choose Extended. 4 Click OK or Apply Changes.
Printing 50 Creating a print queue For Windows users 1 From the Printer Tasks area, click Add a Printer. 2 Follow the instructions on the computer screen. For more information, see the documentation that came with your operating system. For Macintosh users 1 From the Print & Fax area, click +. 2 If necessary, click the Default or Default Browser tab. 3 Select your printer from the list. Note: Printers connected to the network or locally through a USB cable may have the same default printer name.
Printing 51 Changing the default printing mode To conserve ink, you can change the default printing mode for all print jobs to Draft or Quick Print. It uses less ink and is recommended for printing text-only documents. If you need to change to a different print mode to print photos or other high-quality documents, then you can select a different mode from the Print dialog before sending the print job. For Windows users 1 With a document open, click File > Print.
Printing 52 Resuming print jobs For Windows users 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printers folder opens. 4 Right‑click the printer, and then select Open or See what's printing. 5 Resume the print job: • If you want to resume a particular print job, then right‑click the document name, and then select Resume or Restart.
Printing 53 For Macintosh users 1 Click the printer icon on the Dock. The print queue dialog appears. 2 Choose the job you want to cancel, and then click Delete. Printing from a mobile device What is LexPrint? LexPrint is a free application that lets you print easily from your iPad, iPhone, or iPod touch using any Lexmark printer connected to the same wireless network.
Copying 54 Copying ADF Scanner glass Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Use the ADF for multiple‑page documents. Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass.
Copying 55 Copying an ID card 1 From the home screen, touch SmartSolutions > ID Card Copy. 2 Load the front side of the ID card facedown on the upper left corner of the scanner glass. 3 Touch Continue. 4 When prompted to copy the back side of the ID card, touch Yes. 5 Load the back side of the ID card facedown on the upper left corner of the scanner glass. 6 Touch Continue to start printing. Enlarging or reducing images 1 Load the original document.
Copying 56 Collating copies using the printer control panel When printing multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Not collated 1 Load the original document. 2 From the home screen, touch Copy > More Options > Number of Copies. 3 Enter the number of copies you want to print, and then touch Accept. 4 Scroll to Collate, and then touch 5 Press 1 2 2 1 . .
Copying 57 Placing an overlay message on each page 1 Load the original document. 2 From the home screen, touch Copy > More Options > Overlay. 3 Select an overlay setting, and then touch Accept. Note: If you select Custom Text, then you will be prompted to specify a custom overlay. The text can be up to 32 characters long. 4 Press . Removing the background of a copy The Background Removal feature adjusts the amount of background visible on a copy.
Copying 58 Making a duplex copy manually 1 Load the original document. 2 From the home screen, touch Copy. 3 Set the copy options you want. If necessary, touch Accept each time you make a selection. 4 Press to print on one side of the paper. 5 Load the next page of the document: • If you are copying a one‑sided document, then load the next page. • If you are copying a two‑sided document, then flip the original document, and then reload it.
Scanning 59 Scanning ADF Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass.
Scanning 60 The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved. Scanning to a network computer 1 Load the original document. 2 From the home screen, touch Scan > Computer. 3 Touch the name of the destination computer. Notes: • • • • Make sure the scan software is installed on the destination computer. Make sure the printer can communicate with the destination computer.
Scanning 61 Scanning photos for editing For Windows users 1 Load photo or photos facedown on the scanner glass. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list. 4 Navigate to: Printer Home > select your printer > Scan • If you want to scan a single photo, or multiple photos as a single image, then select Single photo. • If you want to scan multiple photos at once and save them as separate images, then select Multiple photos.
Scanning 62 Scanning documents for editing An Optical Character Recognition (OCR) application allows you to edit an original text document that has been scanned. In order for this to work, you must have an OCR application stored on a local or network computer and you must be able to select it from the list of applications when you set up the scan. When selecting settings for the scan, select to scan to the local computer or network computer where the OCR is installed.
Scanning 63 Scanning directly to e‑mail using the printer software Make sure you have set up your e‑mail settings before proceeding. For more information, see the section on e‑mailing in the User’s Guide. For Windows users 1 Load an original document faceup into the ADF or facedown on the scanner glass. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list.
Scanning 64 4 Navigate to: Printer Home > select your printer > Scan > PDF Scanning starts and the scan progress dialog appears. 5 Save the document as a PDF. For Macintosh users 1 Load an original document faceup into the ADF or facedown on the scanner glass. 2 From the Applications folder in the Finder, launch the application you want to use. Note: Use any application that supports your printer. 3 From the list of devices, select your printer.
Scanning 65 Why am I being asked for a PIN? PINs are a security measure used to restrict the scanned information from going into certain locations, or to keep what is being scanned from being seen or used by others. You may be prompted to enter a PIN if the network computer you are scanning to requires one. To learn how PINs get assigned to network computers, see the Help for the printer software associated with your operating system.
E-mailing 66 E-mailing You can use your printer to send e-mail to one or more recipients without using a computer. To do this, you can either scan a document or photo and then send it as an e-mail, or you can attach a saved document or photo from a memory device to an e-mail. Before you can send e-mail using the printer control panel, you must first configure the network connection and e-mail settings of your printer.
E-mailing 67 • Password—Enter your e‑mail account password. • Domain—Enter your e‑mail account domain. Note: This setting appears only when Authentication is set to NTLM. For more information, contact your email provider or your system support person. 3 To check if the SMTP server settings are correct, touch Test SMTP Settings. If you want to change the e‑mail settings 1 From the home screen, touch > E‑mail Setup. 2 Touch each item, and then enter the necessary information.
E-mailing 68 Creating an e‑mail contact list using the computer For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Navigate to: Printer Home > select your printer > Fax > Edit contact list > Select from Phone Book 4 From the Phone Book field, choose a phone book. You can choose any mail client phone book where you store e‑mail addresses.
E-mailing 69 Sending e-mail ADF Use the ADF for multiple‑page documents. Scanner glass Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass.
E-mailing 70 Scanning a document or photo to e-mail 1 Load an original document or photo. 2 Touch Scan > E‑mail. 3 Select the output file type you want to create. 4 Touch an option to enter or select the recipients: • Enter E‑mail Address—Enter the e‑mail address manually. • Address Book—Touch Sort by Name or Sort by Group, and then select the contact. • History—Select the name or e-mail address from the history list. If necessary, touch OK or Accept each time you make a selection.
Faxing 71 Faxing CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ-11) cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public switched telephone network. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.
Faxing 72 Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack EXT LINE PHONE LINE To connect: 1 Connect the cable from the wall jack to the 2 Remove the protective plug from the port of the printer. port of the printer, and then connect the answering machine to the port. Connected to different wall jacks EXT LINE PHONE To connect: Connect the cable from the wall jack to the port of the printer.
Faxing 73 Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On). • Set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received.
Faxing 74 Tips for this setup: • This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically. • If you have only one telephone number on your line, then you need to set the printer to receive faxes manually (Auto Answer Off).
Faxing 75 3 To continue using a computer for Internet access, connect the computer to the DSL HPN port on the DSL filter. 4 To connect a telephone to the printer, remove the protective plug from the port of the printer and then connect the telephone to the port. Scenario 3: VoIP telephone service To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter.
Faxing 76 Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Follow this setup if you normally connect your telephone to a cable modem. To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. The port labeled Phone Line 2 or Fax Port is not always active.
Faxing 77 Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the house Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to plug your devices into the cable modem. Your cable telephone service comes from the wall jacks. To connect: 1 Connect the cable from the wall jack to the 2 Remove the protective plug from the port of the printer. port of the printer, and then connect the telephone to the port.
Faxing 78 Connecting the printer to a non‑RJ‑11 wall jack EXT LINE To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ 11 connector, then connect it directly to the wall jack. Notes: • Do not remove the wrap plug from the port of the printer.
Faxing 79 If the additional device (telephone or answering machine) has an RJ-11 connector, then you can remove the wrap plug port of the printer. and connect the device to the EXT LINE Connecting the printer in countries or regions that use serial connection In some countries or regions, you need to plug all devices into the wall jack. You cannot plug a telephone or answering port of the printer. This is called serial connection.
Faxing 80 EXT LINE To connect: Connect the cable from the wall jack to the port of the printer. Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones.
Faxing 81 Connect the printer to any of the N ports. EXT LINE N F N PHONE LINE To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.
Faxing 82 Setting the fax footer 1 From the home screen, navigate to: > Fax Setup > Ringing and Answering > Fax Footer 2 Touch ON > Accept. Configuring the fax settings You can configure the fax settings through the printer control panel or the fax software. If you configure the fax settings in the printer control panel, then the fax software imports those settings. The changes appear the next time you launch the fax software.
Faxing 83 From here Dialing and Sending You can • Set your fax name and fax number. • Adjust the dialing volume. • Set the dial method, redial time, number of redial attempts, dialing prefix, and fax sending speed. • Convert sent faxes into modes that receiving fax machines recognize. Otherwise, such faxes are aborted. • Enable error correction during transmission. Fax Blocking Block unwanted incoming faxes.
Faxing 84 Creating a contact list You can create a contact list using the Address Book in the printer control panel or the phone book in the fax software. If you create a contact list in the printer control panel, then the fax software automatically saves those contacts as Phonebook entries. Likewise, when you add contacts to the fax software, the printer automatically saves them to the printer Address Book. You can save up to 89 contacts and 10 fax groups in the contact list.
Faxing 85 6 Select the contact that you want to add, and then click Add to or change list to import the contact. Note: To add contacts, you need to import contacts from the phone books on your computer that are supported by the fax software. In addition to the software Address Book, you may also have phone books of the mail clients installed on your computer, such as Microsoft Outlook. 7 Click OK.
Faxing 86 Tips for sending faxes • Make sure the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working if you hear a dial tone. • • • • • • Make sure the paper exit tray is fully extended and the tray extension is flipped out. Depending on your printer model, use the ADF when scanning two‑sided (duplex) pages. To easily retrieve a document after copying or scanning, lift the ADF input tray.
Faxing 87 4 Enter the recipient fax number or numbers in the “Fax number(s)” field. You can enter fax numbers manually or by using the Phone Book feature. 5 If necessary, enter a prefix in the Dialing Prefix dialog. 6 Select the appropriate paper size and page orientation. 7 Select Include Cover Page with Fax, and enter the appropriate information if you want to include a cover page with the fax. 8 Click OK. For Macintosh users 1 With a document open, choose File > Print.
Faxing 88 Tips: • If the printer is sharing the line with other analog devices (telephone, answering machine), then set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.
Faxing 89 For Macintosh users a From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. b Double-click Printer Settings, and then configure the fax settings. What is a splitter and what type of splitter should I use? If there are limited wall jacks in your home or limited ports on your adapter, then you can use a phone splitter. A splitter splits the telephone signal and allows you to connect multiple devices to the wall jack.
Faxing 90 How many rings should I set? If the printer is sharing a line with an answering machine, then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.
Faxing 91 How do I adjust the speaker volume on the printer? Listen to the dial tone to check if the telephone line is working and to check if the cables and devices are connected properly to your telephone network. If you set the printer to receive faxes manually, then make sure that you set the ringer volume loud enough for you to hear it.
Faxing 92 Quality Black resolution Color resolution Superfine 300 x 300 200 x 200 Ultrafine 300 x 300 (half‑toned) 200 x 200 1 From the home screen, navigate to: Fax > More Options > Quality 2 Select a resolution, and then touch Accept. How do I send a fax at a scheduled time? 1 From the home screen, touch Fax. 2 Enter a fax number, or touch Address Book to import a contact. 3 Navigate to: More Options > Schedule a Fax 4 Enter the time you want to send the fax, and then touch Accept.
Faxing 93 How do I view the fax history of the printer? You can view the fax history of the printer on the display. You can also print reports of sent or received faxes, or both. From the printer control panel, navigate to: > Fax Setup > Fax Reports > History on Screen How do I print a fax on both sides of the paper? 1 From the home screen, navigate to: > Fax Setup > 2‑Sided Faxes 2 Select a duplex setting: • Never—Incoming faxes are never printed on both sides of the paper.
Faxing 94 Blocking faxes from unidentified senders From the home screen, navigate to: > Fax Setup > Fax Blocking > Block No ID > On > Accept Can I retrieve failed faxes? The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or runs out of paper, then you can print the fax later after the error is resolved. However, you cannot retrieve a failed fax if the failure is due to power loss.
Networking 95 Networking Installing the printer on a wireless network Wireless network compatibility Your printer may contain an IEEE 802.11b, IEEE 802.11g, or IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Note: If your printer has an IEEE 802.
Networking 96 A valid WEP key has: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or • Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, punctuation, and symbols found on a keyboard. No Security It is not recommended to use no security at all on a home wireless network.
Networking 97 If your wireless network is not using security, then you will not have a security key. Note: If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility of the computer network adapter and look for the network name. If you cannot find the SSID or the security information for your network, then see the documentation that came with the access point, or contact your system support person.
Networking 98 Encryption Check the encryption method used on your network. Note: Some authentication types may be available only in select printer models or operating systems. Authentication type Encryption method Open Mode • None • WEP Shared Mode WEP WPA Personal TKIP WPA2‑Personal • TKIP • AES WPA2‑Enterprise • TKIP • AES 802.
Networking 99 3 Double-click the software installer package, and then follow the instructions on the computer screen. Note: Select Wireless connection when prompted to select a connection type. Installing the printer on other computers Once the printer is set up on the wireless network, it can be accessed wirelessly by any other computer on the network. However, you will need to install the printer driver on every computer that will access it.
Networking 100 Determining the printer status using the network indicators Copy Scan Fax Memory Device Smart Solutions Notes: – Some features may be available only in select models. – To find out if your printer has Ethernet or wireless capability, or both, refer to the documentation that came with your printer or contact your system support person. • For touch‑screen printers, the network (Ethernet and Wi‑Fi) indicators can be viewed only from the home screen.
Networking 101 Indicator Printer status • The printer has not been configured for a wireless network and therefore cannot connect to a wireless network. or • The printer is configured for an ad hoc connection, but it is not currently communicating with another ad hoc device. Wi‑Fi indicator light is off ! or Wi‑Fi indicator light is blinking green • The printer is out of the range of the access point (wireless router).
Networking 102 For Macintosh users Select Other Wireless Network from the list, and then click Continue. b Enter the details about your wireless network. Note: Your WEP, WPA, or WPA2 key may be obtained from the bottom of the box, the documentation that came with the box, or from the box Web page. If you have already changed the key for your wireless network, then use the key you created. 4 Follow the instructions on the computer screen to complete the installation.
Networking 103 Advanced wireless setup Adding a printer to an existing ad hoc wireless network Before you begin, make sure: • Your wireless network adapter is properly attached to your computer and is working. • The ad hoc wireless network that the printer will connect to is available. For more information on creating an ad hoc wireless network, see the documentation that came with your operating system. Notes: • The recommended way to set up your wireless network is to use an access point.
Networking 104 Configuring Wi‑Fi Protected Setup manually Note: Make sure your access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified. For more information, see the User’s Guide. If your printer or device has not yet been configured for wireless connection and you want to configure it using WPS, then push the WPS button on the wireless router. Wait for the printer control panel to display a message to begin WPS configuration. There might be a short delay before the message appears.
Networking 105 EAP‑TLS • RADIUS user name • CA certificate • Signed certificate EAP‑TTLS • Appropriate inner authentication • RADIUS user name • RADIUS password • CA certificate Configuring 802.1X Authentication The information to complete is dependent on the 802.1X security mechanism you select. Some require user names, passwords, and/or certificates.
Networking 106 • The hostname of the printer • Any security information required for authentication to the network Note: Make sure you have an Ethernet cable to connect the printer to the network, and an available port, either on a networking device or a wall jack, that physically connects the printer to the network. Installing the printer on an Ethernet network Before you install the printer on an Ethernet network, make sure that: • You have completed the initial setup of the printer.
Networking 107 Using the printer wirelessly Select the connection type that describes how you currently access your printer: If the printer is currently set up locally (using USB connection) 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select your printer, and then navigate to: Printer Home > Settings > Wireless setup utility 4 Follow the instructions on the computer screen.
Networking 108 Using the printer over an Ethernet network Select the connection type that describes how you currently access your printer: If the printer is currently set up for wireless 1 Plug an Ethernet cable into the printer and into an available port on a switch or wall jack. 2 Wait one minute for the Ethernet network adapter to become active and acquire an IP address from the network. 3 Select the Network printer. See “Selecting a printer” on page 108.
Networking 109 If the printer is currently set up locally (using USB connection) 1 Close all open applications. 2 Insert the installation software CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double‑click Lexmark Extras > Lexmark Setup Assistant. 4 Follow the instructions on the computer screen. Note: There is no need to remove the USB cable connecting the printer to the computer during wireless configuration.
Networking 110 Using the printer over an Ethernet network Select the connection type that describes how you currently access your printer: If the printer is currently set up for wireless 1 Plug an Ethernet cable into the printer and to an available port on a switch or wall jack. 2 Wait a minute for the Ethernet network adapter to become active and acquire an IP address from the network. 3 Add the printer. See “Adding the printer” on page 110. 4 A second print queue will be created.
Networking 111 2 Identify the printer: a On the computer that is attached to the printer, open the printers folder: 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. b c d e Right‑click the name of your printer. Click Sharing or Printer Properties. From the Sharing tab, select Share this printer or Shared as. Assign a distinctive name, and then click OK.
Networking 112 Networking FAQ What is Wi‑Fi Protected Setup? Wi‑Fi Protected Setup (WPS) is a simple and secure configuration that allows you to establish a wireless home network and enable network security without requiring prior knowledge of Wi‑Fi technology. It is no longer necessary to configure the network name (SSID) and WEP key or WPA passphrase for network devices. Note: WPS supports only networks that communicate through access points (wireless routers).
Networking 113 What is an SSID? A Service Set Identifier (SSID) is the name that identifies a wireless network. All devices on the network must know the SSID of the wireless network, or they will not be able to communicate with each other. Usually, the wireless network broadcasts the SSID to allow wireless devices in the area to connect to it. Sometimes, the SSID is not broadcast for security reasons.
Networking 114 – ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WPA/WPA2 preshared key/passphrase are case‑sensitive. • View the security settings on the access point. 1 Open a Web browser. Type the IP address of the access point in the address field, and then press Enter. Notes: – To obtain the IP address of the access point, see the documentation that came with it, or contact your system support person.
Networking 115 Scenario 2: Wireless network with Internet access • All computers and printers connect to the network using a wireless access point or wireless router. • The wireless access point connects the network to the Internet through a DSL or cable modem. Internet Scenario 3: Wireless network with no Internet access • Computers and printers connect to the network using a wireless access point. • The network has no connection to the Internet.
Networking 116 What is a USB cable? A Universal Serial Bus (USB) cable is primarily used to connect a USB device to a host. Common hosts include computers and video game consoles. Through the USB port and cable, it is possible to connect computer peripherals such as mouse devices, keyboards, digital cameras, printers, personal media players, flash drives, and external hard drives. For many of those devices, USB has become the standard connection method.
Networking 117 2 Firmly plug the square end of the USB cable into the back of the printer. EXT LINE EXT LINE 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. 4 Follow the instructions on the computer screen. How are infrastructure and ad hoc networks different? Wireless networks can operate in one of two modes: infrastructure or ad hoc.
Networking 118 Infrastructure Ad hoc Unique IP address for each device Yes Yes Mode set to Infrastructure mode Ad hoc mode Same SSID Yes, including the access point Yes Same channel Yes, including the access point Yes Requirements for all devices We recommend setting up a network in infrastructure mode using the installation software CD.
Networking 119 How can I improve wireless signal strength? A common reason wireless printers fail to communicate over a network is poor wireless signal quality. If the signal is too weak, too distorted, or blocked by an object, then it cannot carry information between the access point (wireless router) and the printer. If you think signal strength is a problem between your access point and the printer, then try one or more of the following: Notes: • The solutions below are for infrastructure networks.
Networking 120 ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION Even when the wireless signal is able to pass through an object, it is slightly weakened. If it passes through too many objects, then it can be significantly weakened. All objects absorb part of the wireless signal when it passes through them, and certain types of objects absorb enough to cause communications problems. Place your access point as high in the room as possible to avoid signal absorption.
Networking 121 For Macintosh users with an AirPort base station In Mac OS X version 10.5 or later 1 From the Apple menu, navigate to: System Preferences > Network > AirPort The SSID of the network that the computer is connected to is displayed in the Network Name menu. 2 Write down the SSID. In Mac OS X version 10.4 or earlier 1 From the Finder, navigate to: Applications > Internet Connect > AirPort The SSID of the network that the computer is connected to is displayed in the Network menu.
Networking 122 What is a MAC address? A Media Access Control (MAC) address is a 48‑bit identifier associated with the hardware of network equipment. The MAC address may also be called the physical address because it is connected to the hardware of a device instead of its software. The MAC address is displayed as a hexadecimal number in this format: 01-23-45-67-89-AB. While it is possible to change the MAC address of a network device, it is not common practice to do so.
Networking 123 Notes: • A list of MAC addresses can be set on an access point (wireless router) so that only devices with matching MAC addresses are allowed to operate on the network. This is called MAC filtering. If MAC filtering is enabled in your access point and you want to add a printer to your network, then the MAC address of the printer must be included in the MAC filter list.
Networking 124 Locating the printer IP address • From the printer, print a network setup page. In the TCP/IP section, look for Address. • View the printer settings. 1 From the printer control panel, navigate to: > Network Setup > TCP/IP > IPv4 2 Look for IP Address. How are IP addresses assigned? An IP address may be assigned automatically by the network using DHCP. Once the printer is set up on a computer, the computer sends all print jobs across the network to the printer using this address.
Using SmartSolutions 125 Using SmartSolutions What are SmartSolutions? SmartSolutions are solutions that you can create, customize, and download from the SmartSolutions Web site (http://smartsolutions.lexmark.com) to your printer. You can create one-touch custom solutions to streamline repetitive copying, scanning, and printing tasks. You can also view RSS feeds, calendars, and online photo albums from the printer control panel.
Using SmartSolutions For Macintosh users From the Finder desktop, double-click the printer program folder. b Click Visit Lexmark SmartSolutions. Using a Web browser a Open a Web browser. b Type smartsolutions.lexmark.com in the address bar, and then press Enter. 2 From the SmartSolutions Web site, log in or create an account. 3 Add your printer. 4 Use the Web site to create, customize, and download solutions to your printer. For more information, see the SmartSolutions User's Guide on the Web site.
Maintaining the printer 127 Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle if it is plugged into a properly grounded, working electrical outlet. It will briefly come out of Sleep mode or will temporarily turn on if it is turned off. Checking ink levels Using the printer control panel From the home screen, touch . The graphic of the ink levels appears on the display.
Maintaining the printer 128 Cleaning the printhead nozzles If you have not been using the printer for a long period, then you may need to clean the printhead nozzles to improve the quality of your prints. Keep your printer plugged to a properly grounded, working electrical outlet to allow your device to perform automatic maintenance cycles. Notes: • Cleaning the printhead nozzles uses ink, so clean them only when necessary.
Maintaining the printer 129 Cleaning the scanner glass Clean the scanner glass and other related parts when vertical streaks appear on your printed pages or when you see marks or smudges on such parts. 1 Dampen a clean, lint‑free cloth with water. 2 Gently wipe clean the scanner glass and other related parts.
Maintaining the printer 130 Moving the printer to another location When moving the printer and optional tray to another location, follow these precautions: • Make sure the printer is turned off. • Any cart used to move the printer must have a surface able to support the full footprint of the printer and the dimensions of the optional tray. • Remove all paper from the trays. • Make sure the paper stop and paper trays are in their original positions.
Troubleshooting 131 Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • • • • • • • Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet. Make sure the printer is turned on. Make sure the printer is securely connected to the computer, print server, or network access point. Check the printer for error messages, and resolve any errors. Check for paper jam messages, and clear any jams.
Troubleshooting 132 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following: CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, navigate to: > Device Setup > Language 2 Select a language, and then touch Accept. 3 Touch Yes to confirm this setting.
Troubleshooting 133 Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on, and then open the printer. 2 Make sure the cartridges are inserted correctly. The cartridges should click firmly into the matching color slot of the printhead. 3 Close the printer.
Troubleshooting 134 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with . Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges.
Troubleshooting 135 If the printer will not come out of Sleep mode, then reset the power: 1 Unplug the power cord from the wall outlet, and then wait 10 seconds. 2 Insert the power cord into the wall outlet, and then turn on the printer. If this problem persists, then check our Web site for updates for your printer software or firmware. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer. Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.
Troubleshooting 136 3 Press Enter, or click OK. The Device Manager opens. 4 Click the plus sign (+) beside Universal Serial Bus controllers. If USB Host Controller and USB Root Hub are listed, then the USB port is enabled. For more information, see the computer documentation. REMOVE AND REINSTALL THE PRINTER SOFTWARE Understanding printer messages Alignment Problem Try any of the following: • Check the ink cartridges. 1 Open the printer, and then remove and reinstall the ink cartridges.
Troubleshooting 137 Change [Paper Source] to [Size] [Type] Paper Try one or more of the following: • Select the paper tray with the correct paper size or type. • Touch Paper Loaded, Continue to continue printing after loading the correct paper size and paper type in the default paper tray. • Press to cancel the current job. Close Printer The printer is open. Close the printer to clear the message. Communication Error The printer cannot communicate with the requested destination.
Troubleshooting 138 Duplex Unit Missing Try one or more of the following: • Make sure the duplex unit is properly installed at the back of the printer to clear the message. EXT LINE • Cancel the current job. E‑mail Server Not Specified Try one or more of the following: • Touch Continue to return to the previous menu. • Make sure that the e‑mail server has been specified. From the home screen, touch or Accept to save each item. > E‑mail Setup > SMTP Setup.
Troubleshooting 139 • Turn the printer off, wait about 10 seconds, and then turn the printer back on. Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer. • See the User's Guide or visit the Lexmark Support Web site at http://support.lexmark.com for more information. Ink Cartridge Missing Try one or more of the following: • Install the specified missing ink cartridge or cartridges. • Reinsert the specified ink cartridge or cartridges.
Troubleshooting 140 Load [Paper Source] with [Size] [Type] Paper Try one or more of the following: • Load the specified paper in the tray. • Touch Paper Loaded, Continue to clear the message and continue printing. • Press to cancel the current job. Memory Device Error Try one or more of the following: • Remove the memory device, and then reinsert it into the card slot or USB port. • Touch OK or press to clear the message. Network [x] Software Error [x] is the number of the network connection.
Troubleshooting 141 Paper Tray [x] Removed Insert the specified paper tray into the printer, or touch OK. Printer Memory Full Touch OK or press to clear the message, depending on your printer model. Note: This deletes the print job from the printer memory. Printhead Cannot Move Try one or more of the following: • Touch OK. • Open the printer to remove any obstructions to the printhead, and then close the printer.
Troubleshooting 142 3 Wipe the printhead contacts and the contacts inside the printhead carrier using a clean, lint‑free cloth. 4 Reinsert the printhead, and then close the latch until it clicks into place. 5 Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then turn off the printer, and then turn it back on. If the problem persists, then contact customer support. Printhead Missing Try one or more of the following: • Install the printhead.
Troubleshooting 143 2 Insert the printhead, and then close the latch until it clicks into place. 1 2 Note: Make sure to install the ink cartridges into the printhead. For more information, see “Replacing ink cartridges” in the User’s Guide. 3 Close the printer. • Touch or to clear the message. • If your printer did not come with a printhead, then visit the Lexmark support Web site at http://support.lexmark.com, or contact customer support for more information.
Troubleshooting 144 4 Remove the unsupported printhead. 5 Insert the supported printhead, and then close the latch until it clicks into place. 1 2 Note: Make sure to install the ink cartridges into the printhead. For more information, see “Replacing ink cartridges” in the User’s Guide. 6 Close the printer. • Visit the Lexmark support Web site at http://support.lexmark.com or contact customer support for more information.
Troubleshooting 145 Replace Ink Cartridge Try one or more of the following: • Replace the unrecognized ink cartridge with one that is supported by your printer. • If a Cartridge Finder widget has been downloaded to you printer, then touch Find Ink. The Cartridge Finder solution available in the SmartSolutions menu appears. • Touch OK to clear the message. • See the User's Guide or visit the Lexmark Support Web site at http://support.lexmark.com for a list of supported ink cartridges.
Troubleshooting 146 • Touch OK to clear the message. Standard Network Software Error Try one or more of the following: • Touch Continue to clear the message. • Turn the printer off and then back on to reset the printer. Unable to Retrieve the Solution Try one or more of the following: • Make sure your printer and computer are each connected to the Internet through an Ethernet or wireless connection.
Troubleshooting 147 Check the jam clearance area 1 Lift the scanner unit. 2 Remove the jam clearance cover. 1 2 3 Notes: • Squeeze the snap to lift the jam clearance cover. • Make sure that the printhead is moved to the side and away from the jammed paper. 3 Firmly grasp the paper on both sides, and then gently pull it out. Note: Make sure all paper fragments are removed.
Troubleshooting 148 4 Reattach the jam clearance cover until it clicks into place. 1 2 5 Close the printer. 6 Touch OK or press , depending on your printer model. Check the paper tray Notes: • For select models that support a second tray, make sure you also check the second tray. • If the paper tray was removed, then make sure you do not replace the tray until the jam is cleared. 1 Pull the tray completely out of the printer. 2 Firmly grasp the paper on both sides, and then gently pull it out.
Troubleshooting 149 3 Insert the tray. 4 Touch OK or press , depending on your printer model. Paper jam in the exit tray 1 Firmly grasp the paper, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 Touch OK or press , depending on your printer model. Paper jam in the duplex unit Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. 1 Push down the duplex latches, and then remove the duplex unit.
Troubleshooting 150 2 Firmly grasp the paper, and then gently pull it out. EXT LINE Note: Make sure all paper fragments are removed. 3 Reinsert the duplex unit. EXT LINE 4 Touch OK or press , depending on your printer model. Paper jam in the ADF (select models only) Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Check the ADF 1 Press the ADF button, and then open the ADF cover.
Troubleshooting 151 2 Firmly grasp the paper on both sides, and then gently pull it out. Scenario 1 Scenario 2 Note: Make sure all paper fragments are removed. 3 Close the ADF cover. 4 Touch OK or press , depending on your printer model. Check under the ADF tray 1 Remove the ADF tray.
Troubleshooting 152 2 Firmly grasp the paper on both sides, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Reattach the ADF tray until it snaps into place. 4 Touch OK or press , depending on your printer model. Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together. Try one or more of the following: CHECK PAPER CONDITION Use only new, unwrinkled paper.
Troubleshooting Print troubleshooting • • • • “Poor quality at the edges of the page” on page 153 “Streaks or lines on printed image” on page 154 “Print speed is slow” on page 154 “Computer slows down when printing” on page 155 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK MINIMUM PRINT SETTINGS Unless you are using the borderless feature, use these minimum print margin settings: • Left and right
Troubleshooting 9 From the Print Quality pop‑up menu, choose Best or Photo. 10 Click Print. Streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE INK LEVELS Replace low or empty ink cartridges.
Troubleshooting 155 Computer slows down when printing If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE USB CONNECTION BETWEEN THE PRINTER AND COMPUTER If your computer is connected to the printer through a USB cable, then try using a different USB cable. REFRESH YOUR NETWORK CONNECTIONS 1 If your computer is connected to an Ethernet or wireless network, then turn off the access point (wireless router) and turn it back on.
Troubleshooting 156 Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit.
Troubleshooting 157 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with . Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.
Troubleshooting 158 MAKE SURE TO ENTER A VALID RECIPIENT E‑MAIL ADDRESS MAKE SURE THE RECIPIENT MAILBOX IS NOT FULL This causes e‑mail to bounce back to your inbox. Cannot attach files SELECT A SUPPORTED FILE TYPE (JPEG OR PDF) MAKE SURE THE FILE SIZE IS NOT TOO LARGE Fax troubleshooting Note: The fax function is available only in select printer models.
Troubleshooting 159 Check the cable connections for the following hardware, if applicable: Power supply Answering machine Cable modem Splitter Telephone VoIP adapter DSL filter RJ‑11 adapter • If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for the printer. • If the printer is connected to a VoIP adapter or cable modem, then make sure that the printer is plugged into the first phone port.
Troubleshooting 160 MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or telephone number. If the printer is in an office setting or in a private branch exchange, then this can be a specific number that you need to press so you can make a call outside the office. 1 From the home screen, navigate to: > Fax Setup > Dialing and Sending > Dial Prefix 2 Check the prefix.
Troubleshooting 161 MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE If you set the printer to receive faxes manually (Auto Answer Off), then you need to enter the correct code when a fax comes in so that the printer can receive it. 1 From the home screen, navigate to: > Fax Setup > Ringing and Answering > Manual Answer Code 2 Copy the manual answer code that appears on the touch screen. Note: The default code is *9*, but for increased security, you can change it to a number that only you know.
Troubleshooting 162 Error Message: What it indicates: Possible solutions: Unsupported Compression The fax modem of the receiving fax machine does not support data compression. Fax modems compress data to speed up transmission, but the receiving fax modem needs to have the same compression code. • Lower the transmission speed of the Unsupported Resolution The receiving fax machine does not support the scan resolution of the document that you are sending. • Lower the fax quality.
Troubleshooting 163 Error Message: What it indicates: No Answer Auto Answer may have been turned off on the receiving fax machine. Possible solutions: • Verify the number, and then resend the fax. • Set the printer to redial. Note: Depending on your country or region, there may be a limit on the number of redial attempts, regardless of the redial settings that you set in your printer. • Schedule to resend the fax at a later time.
Troubleshooting 164 Network troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following: General Networking Make sure: • The printer, the computer, and the access point (wireless router) are all plugged in and turned on. • The wireless network is working properly. Try accessing other computers on your wireless network. If your network has Internet access, try connecting to the Internet over a wireless connection.
Troubleshooting 165 The Continue button is unavailable Try the following solutions in the order they appear until the Continue button becomes active and available: CHECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE USB PORTS ON BOTH THE COMPUTER AND THE PRINTER USB ports are marked with . MAKE SURE THE PRINTER IS PLUGGED IN AND TURNED ON Make sure the button is lit. If you have just turned on the printer, then you might need to disconnect the USB cable and then reconnect it.
Troubleshooting 166 RUN THE INSTALLER AGAIN 1 Close the installer. 2 Remove the CD, and then restart the computer. 3 Insert the CD, and then run the installer again. MAKE SURE YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT Open the Device Manager to check if it has activity whenever a USB device is connected to a USB port: 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type devmgmt.msc. 3 Press Enter, or click OK.
Troubleshooting 167 If you want to connect only to a VPN, then the documents you want to print will not be printed until you have ended the VPN session. If you want to continue printing while connected to a VPN, then connect the printer to the computer using a USB cable. For more information, see the User’s Guide.
Troubleshooting 168 If your access point is using WPA or WPA2 security, then the WPA passphrase should be: • Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or • From 8 to 63 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WPA passphrase are case‑sensitive.
Troubleshooting 169 For Windows users 1 Obtain the SSID of the network that the computer is connected to. a Type the IP address of your access point into the address field of your Web browser. If you do not know the IP address of the access point: 1 2 3 4 Click , or click Start and then click Run. In the Start Search or Run box, type cmd. Press Enter or click OK. Type ipconfig, and then press Enter.
Troubleshooting 170 If you do not know the IP address of the access point, then do the following: a From the Apple menu, navigate to: System Preferences > Network > AirPort b Click Advanced or Configure. c Click TCP/IP. The Router entry is typically the access point. 2 Type your user name and password when prompted, and then click OK. 3 In the Wireless settings section, look for the SSID. 4 Write down the SSID, security type, and the WEP key/WPA passphrase (if shown).
Troubleshooting 171 3 Press Enter, or click OK. 4 Type ipconfig, and then press Enter. The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100. For Macintosh users 1 From the Apple menu, navigate to: About This Mac > More Info 2 From the Contents pane, choose Network. 3 If you are connected over a wireless network, choose AirPort from the Active Services list. The Router entry is typically the access point.
Troubleshooting 172 5 Click the Ports tab. 6 Locate the selected port. The selected port has a check beside it in the Port column. 7 If the Description column of the selected port indicates that it is a USB port, then scroll through the list and select the port with Printer Port in the Description column. Check the printer model in the Printer column to make sure you select the right printer port. 8 Click OK, and then try to print again.
Troubleshooting 173 ELIMINATE NETWORK CONGESTION If a wireless network is too busy, then the computer and printer may have difficulty communicating with each other.
Troubleshooting 174 To assign a static IP address to the printer: 1 Complete the wireless setup, allowing the printer to receive a DHCP address from a DHCP server on the network. 2 Print a network setup page to see what IP address is currently assigned to the printer. 3 Open a Web browser and then type the printer IP address in the address field. Press Enter. 4 Click Configuration > TCP/IP > Set static IP address.
Notices 175 Notices Product information Product name: Lexmark Pro910 Series Machine type: 4449 Model(s): 901, 90E, 91E Edition notice December 2011 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 176 UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PCL® is a registered trademark of the Hewlett-Packard Company. All other trademarks are the property of their respective owners.
Notices 177 The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment.
Notices 178 Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste.
Notices 179 ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Notices 180 By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 240 minutes. Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more energy.
Notices 181 provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See your setup documentation for more information. The Ringer Equivalence Number (REN) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0).
Notices 182 Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources. This has been identified as a major nationwide problem. It is recommended that the customer install an appropriate AC surge arrestor in the AC outlet to which this device is connected.
Notices 183 South Africa telecommunications notice This modem must be used in conjunction with an approved surge protection device when connected to the PSTN. Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Notices 184 Regulatory notices for wireless products This section contains the following regulatory information pertaining to wireless products that contain transmitters, for example, but not limited to, wireless network cards or proximity card readers. Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies.
Notices 185 Le terme « IC » précédant le numéro de d'accréditation/inscription signifie simplement que le produit est conforme aux spécifications techniques d'Industry Canada.
Notices 186 Deutsch Hiermit erklärt Lexmark International, Inc., dass sich das Gerät dieses Gerät in Übereinstimmung mit den grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet. Ελληνική ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Η LEXMARK INTERNATIONAL, INC. ΔΗΛΩΝΕΙ ΟΤΙ ΑΥΤΟ ΤΟ ΠΡΟΪΟΝ ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ. English Hereby, Lexmark International, Inc.
Notices 187 Statement of Limited Warranty Lexmark Pro910 Series Lexmark International, Inc., Lexington, KY This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the countryspecific warranty information that came with your product. This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.
Notices 188 Extent of limited warranty Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of prints produced by any product.
Notices 189 LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT PLEASE READ CAREFULLY BEFORE USING THIS PRODUCT: BY USING THIS PRODUCT, YOU AGREE TO BE BOUND BY ALL THE TERMS AND CONDITIONS OF THIS SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT. IF YOU DO NOT AGREE WITH THE TERMS OF THIS SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT, PROMPTLY RETURN THE PRODUCT UNUSED AND REQUEST A REFUND OF THE AMOUNT YOU PAID.
Notices 4 5 6 7 8 190 OR RECORDS, FOR CLAIMS OF THIRD PARTIES, OR DAMAGE TO REAL OR TANGIBLE PROPERTY, FOR LOSS OF PRIVACY ARISING OUT OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PROGRAM, OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF THIS SOFTWARE LICENSE AGREEMENT), REGARDLESS OF THE NATURE OF THE CLAIM, INCLUDING BUT NOT LIMITED TO BREACH OF WARRANTY OR CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), AND EVEN IF LEXMARK, OR ITS SUPPLIERS, AFFILIATES, OR REMARK
Notices 191 9 ADDITIONAL SOFTWARE. This License Agreement applies to updates or supplements to the original Software 10 11 12 13 14 15 16 17 18 19 Program provided by Lexmark unless Lexmark provides other terms along with the update or supplement. TERM. This License Agreement is effective unless terminated or rejected.
Notices 192 2 This product is based on Microsoft Print Schema technology. You may find the terms and conditions upon which Microsoft is licensing such intellectual property at http://go.microsoft.com/fwlink/?LinkId=83288. ADOBE SYSTEMS INCORPORATED NOTICE Contains Flash®, Flash® Lite™ and/or Reader® technology by Adobe Systems Incorporated This Product contains Adobe® Flash® player software under license from Adobe Systems Incorporated, Copyright © 1995-2007 Adobe Macromedia Software LLC.
Index 193 Index Numerics 2‑sided, fax setting 82 802.
Index connection configurations 121 conserving energy 21 conserving energy, ink, and paper 7 conserving paper 21 contact list setting up 84 contact list, e‑mail creating 68 setting up 67, 68 Continue button unavailable 165 copier or scanner does not respond 155 copies making 54 copy and scan troubleshooting cannot scan to computer over a network 157 copier or scanner does not respond 155 partial document or photo scans 156 poor scanned image quality 156 scan not successful 156 scanning takes too long or fr
Index fax printer memory 94 fax activity report 93 fax blocking setting 82 fax error messages Digital Line Detected 162 Failed To Connect 162 Fax Mode Unsupported 161 Fax Modem Error 162 No Answer 163 No Caller ID 163 Phone Line Busy 162 Phone Line Error 162 Phone Line is connected to the incorrect jack on the back of the machine 162 Phone Line Not Connected 162 Remote Fax Error 161 Unrecoverable Fax Error 162 Unsupported Compression 162 Unsupported Resolution 162 fax footer setting 82 fax header setting 8
Index installing network printer 124 installing optional software 25 installing printer on wired network (Macintosh) 106 on wired network (Windows) 106 on wireless network (Macintosh) 98 on wireless network (Windows) 98 installing printer on wired network (Macintosh) 106 installing printer on wired network (Windows) 106 installing printer software 27 installing wireless printer additional computers 99 interference wireless network 119 internal wireless print server resetting to factory default settings 167
Index loading 28, 33 paper and other supplies ordering 15 paper exit tray location 11 paper jam in the ADF 150 paper jam in the duplex unit 149 paper jam in the exit tray 149 paper jam in the printer 146 paper or specialty media misfeeds 152 Paper Saver copies 56 paper settings saving 36 paper stop location 11 paper tray loading envelopes or photo cards 30 paper jam in the printer 146 paper tray (Tray 1) location 11 Paper Tray [x] Detected 140 Paper Tray Removed 141 partial document or photo scans 156 part
Index Printhead Missing 142 printhead nozzles cleaning 128 Printhead Unsupported 143 Printhead Warning 144 printing collate 39 custom‑size paper 43 documents 38 documents from memory card or flash drive 41 envelopes 41 first page first 39 from a PictBridge‑enabled camera 46 labels 42 multiple pages on one sheet 40 network setup page 96 on both sides of the paper 47 photos using printer control panel 45 tips 38 two‑sided 47 printing a confirmation page 92 protocol 123 Proxy Error 144 publications finding 8
Index SMTP server configuring 66 software did not install 132 software updates checking 26 software, optional finding, installing 25 solutions 125 customizing 125 speaker volume adjusting 91 Speed Dial setting up 84 splitter, choosing 89 SSID finding 120 locating 113 wireless network 113 Standard Network Software Error 146 streaks or lines on printed image 154 supported memory cards and file types 45 supported operating systems 22 supported printers 53 switching from Ethernet to USB, using Windows 106 to w
Index Macintosh 108 USB cable 116 definition 116 USB connection with network connection 121 USB Device Not Supported 146 USB Hub Not Supported 146 USB port location 12 user information, fax setting 81, 82 V Virtual Private Network 166 voice mail setting up 71 voice mail, fax settings 91 Voice over Internet Protocol (VoIP) fax setup 75 VoIP adapter 75 volume, adjusting ringer and dial tone 91 speaker 91 VPN lost connection to printer 166 printing locally 166 W Web Links accessing 24 Web site finding 8 WEP
