C790 Series User's Guide November 2012 Machine type(s): 5062 Model(s): 210, 230, 235 www.lexmark.
Contents 2 Contents Safety information.......................................................................................6 Learning about the printer...........................................................................8 Finding information about the printer......................................................................................................8 Selecting a location for the printer.......................................................................................................
Contents 3 Loading paper and specialty media............................................................63 Setting the paper size and type...............................................................................................................63 Configuring Universal paper settings......................................................................................................63 Loading the standard or optional 550‑sheet tray......................................................................
Contents 4 Maintaining the printer............................................................................148 Cleaning the exterior of the printer......................................................................................................148 Cleaning the printhead lenses...............................................................................................................148 Storing supplies..............................................................................................
Contents 5 Solving home screen applications problems.........................................................................................191 Solving option problems........................................................................................................................191 Solving paper feed problems.................................................................................................................194 Solving print quality problems............................................
Safety information 6 Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Safety information 7 CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input option, or more than one input option.
Learning about the printer 8 Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available on the Lexmark Web site at http://support.lexmark.com.
Learning about the printer 9 What are you looking for? Find it here The latest supplemental information, updates, and customer support: Lexmark Support Web site— http://support.lexmark.com • • • • • Documentation Driver downloads Live chat support E‑mail support Voice support Note: Select your country or region, and then select your product to view the appropriate support site.
Learning about the printer 10 5 4 3 1 2 1 152.4 mm (6.0 in.) 2 101.6 mm (4.0 in.) 3 609.6 mm (24.0 in.) 4 381 mm (15.0 in.) 5 304.8 mm (12.0 in.) Printer configurations CAUTION—TIPPING HAZARD: Floor‑mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high‑capacity input tray, a duplex unit and an input option, or more than one input option.
Learning about the printer 11 You can configure your basic printer by adding optional trays.
Learning about the printer Item 4 12 Description Sleep Enables Sleep Mode or Hibernate Mode The following are the statuses of the indicator light and the Sleep button: • Entering or waking from Sleep Mode—The indicator light is illuminated solid green, Sleep button is unilluminated. • Operating in Sleep Mode—The indicator light is illuminated solid green, Sleep button is illuminated solid amber.
Understanding the home screen 13 Understanding the home screen Understanding the home screen When the printer is turned on, the display shows a basic screen, referred to as the home screen. Use the home screen buttons and icons to initiate an action. Note: Your home screen, icons, and the buttons may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Understanding the home screen 14 This may also appear on the home screen: Touch To Search Held Jobs Search current held jobs. Using the touch-screen buttons Note: Your home screen, icons, and buttons may vary depending on your home screen customization settings, administrative setup, and active embedded solutions. Sample touch screen 1 10 9 2 8 7 3 6 Touch To 1 Up arrow Scroll up. 2 Delete folder Delete the file you selected. 3 Left arrow Scroll to the left.
Understanding the home screen Touch 15 To 6 Left scroll decrease Scroll to another value in decreasing order. 7 Down arrow Scroll down. 8 Accept Save a setting. 9 Cancel 10 Back • Cancel an action or a selection. • Cancel out a screen and return to the previous screen. Navigate back to the previous screen. Other touch-screen buttons Touch To Exit Exit from the current screen to the home screen. Radio button Select or clear an item.
Understanding the home screen 16 Features Feature Description Menu trail line: A menu trail line is located at the top of each menu screen. This feature acts as a trail, showing the path taken to arrive at the current menu. It gives the exact location within the menus. Menus > Settings > Print Settings > Number of Copies Number of Copies is not underlined since this is the current screen.
Setting up and using the home screen applications 17 Setting up and using the home screen applications Notes: • Your home screen, icons, and buttons may vary depending on your home screen customization settings, administrative setup, and active embedded applications. Some applications are supported only on select printer models. • There may be additional solutions and applications available for purchase.
Setting up and using the home screen applications 18 Activating the home screen applications For detailed information about configuring and using home screen applications, visit the Lexmark Web site at http://support.lexmark.com. Background and Idle Screen Icon Description The application lets you customize the background and idle screen of your printer home screen.
Setting up and using the home screen applications 19 Eco‑Settings Icon Description The application lets you easily manage energy consumption, noise, toner, and paper usage settings to help reduce the environmental impact of your printer. Showroom Icon Description The application lets you create and display a customized slide show on the touch screen of your printer.
Setting up and using the home screen applications 20 Exporting and importing a configuration using the Embedded Web Server You can export configuration settings into a text file that can then be imported and used to apply the settings to one or more additional printers. Exporting a configuration 1 From the Embedded Web Server, click Settings or Configuration. 2 Click Device Solutions > Solutions (eSF), or click Embedded Solutions.
Additional printer setup 21 Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 22 Using the security lock feature The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached, the printer is locked. Once locked, the metal plate and the system board cannot be removed. Attach a security lock to the printer in the location shown.
Additional printer setup 23 Accessing the system board CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. Note: This task requires a flathead screwdriver. 1 Open the cover.
Additional printer setup 24 b Shift the metal panel to the left to disengage the hooks, then pull forward to remove it. 3 Use the following illustration to locate the appropriate connectors. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors.
Additional printer setup 25 4 Reattach the system board cover. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. a Reinstall the hooks on the left side of the metal panel into the slots on the system board cage, and then shift to the right. b Align and then turn each screw clockwise to tighten. c Close the cover.
Additional printer setup 26 Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 27 4 Align the notches on the memory card to the ridges on the connector. 2 1 1 Notch 2 Ridge 5 Push the memory card straight into the connector until it clicks into place. 6 Reattach the system board cover.
Additional printer setup 28 Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Additional printer setup 29 • Be careful not to damage the connectors. 5 Reattach the system board cover. Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a flathead screwdriver.
Additional printer setup 30 5 Remove the metal cover from the ISP opening. 1 2 6 Align the posts of the plastic tee to the holes on the system board, and press down until the tee clicks into place. Be sure each post of the tee has latched completely, and the tee is seated firmly on the system board.
Additional printer setup 31 7 Install the ISP on the plastic tee. Angle the ISP over the plastic tee, and then slant it toward the plastic tee so that any overhanging connectors will pass through the ISP opening in the system board cage. 8 Lower the ISP toward the plastic tee until the ISP is seated between the guides of the plastic tee.
Additional printer setup 9 Insert the long thumbscrew and turn it clockwise, enough to hold the ISP in place, but do not yet tighten the thumbscrew. 10 Attach the two provided screws to secure the ISP mounting bracket to the system board cage. 11 Tighten the long thumbscrew. Warning—Potential Damage: Do not overtighten the thumbscrew. 12 Insert the plug of the ISP interface cable into the receptacle of the system board. Note: The plugs and receptacles are color‑coded.
Additional printer setup 33 13 Reattach the system board cover. Installing a printer hard disk Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Additional printer setup 3 Locate the appropriate connector on the system board. Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP. To install a printer hard disk onto the ISP: a Using a flathead screwdriver, loosen the screws. b Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket.
Additional printer setup 35 c Align the standoffs of the printer hard disk to the holes in the ISP, and then press down on the printer hard disk until the standoffs are in place. d Insert the plug of the printer hard disk interface cable into the receptacle of the ISP. Note: The plugs and receptacles are color‑coded.
Additional printer setup 36 To install a printer hard disk directly on the system board: a Align the standoffs of the printer hard disk to the holes in the system board, and then press down on the printer hard disk until the standoffs are in place. b Use the two provided screws to attach the printer hard disk mounting bracket. c Insert the plug of the printer hard disk interface cable into the receptacle of the system board. Note: The plugs and receptacles are color‑coded.
Additional printer setup 4 Reattach the system board cover.
Additional printer setup 38 Removing a printer hard disk Note: This task requires a flathead screwdriver. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. 1 Access the system board. For more information, see “Accessing the system board” on page 23.
Additional printer setup 39 4 Set the printer hard disk aside. 5 Reattach the system board cover. Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
Additional printer setup 40 3 Turn the printer off. 4 Align the printer with the tray, and then lower the printer into place. Note: Optional trays lock together when stacked. When necessary, remove stacked trays one at a time from the top down. 1 2 3 1 Standard 550-sheet tray (Tray 1) 2 Optional 550-sheet trays 5 Turn the printer back on. 6 Set the printer software to recognize the optional input source. For more information, see “Updating available options in the printer driver” on page 45.
Additional printer setup 41 1 2 1 Standard bin 2 Finisher bin Standard bin • The paper capacity is 500 sheets. • Finishing options are not supported in this bin. • Envelopes are routed here. Finisher bin • The paper capacity is 500 sheets. • Envelopes, A5, A6 and statement paper sizes are not supported in this bin.
Additional printer setup 42 Finishing features Paper size Two‑hole punch Three‑ or four‑hole punch X X 5‑bin mailbox 500-Sheet Staple Finisher A4 A5 X Executive Folio X JIS B5 Legal Letter Statement X X Universal X X Envelopes (any size) X X X Oficio Attaching cables CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as a power cord, a fax feature, or USB cable, during a lightning storm.
Additional printer setup 43 2 1 1 USB port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. A loss of data or a malfunction can occur.
Additional printer setup 44 Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. 1 From the home screen, navigate to: > Reports > Network Setup Page 2 Check the first section of the network setup page, and confirm that the status is Connected.
Additional printer setup Updating available options in the printer driver When any hardware options are installed, you may need to manually add the options in the printer driver to make them available for use. For Windows users 1 Open the printers folder. In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type control printers > OK In Windows 7 or earlier a Click or click Start, and then click Run. b In the Start Search or Run dialog, type control printers.
Additional printer setup 46 Setting up wireless printing Note: A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network. Preparing to set up the printer on a wireless network Notes: • Make sure your access point (wireless router) is turned on and is working properly.
Additional printer setup 47 Installing the printer on a wireless network (Windows) Before installing the printer on a wireless network, make sure: • Your wireless network is set up and is working properly. • The computer you are using is connected to the same wireless network where you want to set up the printer. 1 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. 2 1 Note: Make sure the printer and the computer are fully on and ready.
Additional printer setup 48 c Press Enter or click OK. Note: D is the letter of your CD or DVD drive. 4 Click Install, and then follow the instructions on the computer screen. 5 Select Wireless connection when asked to choose a connection type. 6 From the Wireless Configuration dialog, select Guided Setup (Recommended). Note: Choose Advanced Setup only if you want to customize your installation. 7 Temporarily connect a USB cable between the computer on the wireless network and the printer.
Additional printer setup 49 2 Locate the printer MAC address. a From the printer control panel, navigate to: > Reports > > Network Setup Page > or > Reports > Network Setup Page b In the Standard Network Card section, look for UAA (MAC). Note: You will need this information later. Enter the printer information 1 Access the AirPort options: In Mac OS X version 10.
Additional printer setup 50 In Mac OS X version 10.5 or later From the Apple menu, navigate to either of the following: • System Preferences > Network > Wi‑Fi • System Preferences > Network > AirPort In Mac OS X version 10.4 From the Finder, navigate to: Applications > Internet Connect > AirPort 7 From the Network pop‑up menu, select the name of the wireless network.
Additional printer setup 3 From the Printer List, choose Add, and then click IP Printer. 4 Type the IP address of the printer in the address field, and then click Add. b For AppleTalk printing: Notes: • Make sure AppleTalk is activated on your printer. • This feature is supported only in Mac OS X version 10.5 or earlier. In Mac OS X version 10.
Additional printer setup 52 In Windows 7 or earlier a Click or click Start, and then click Run. b In the Start Search or Run dialog, type D:\setup.exe. c Press Enter or click OK. Note: D is the letter of your CD or DVD drive. 3 Click Install, and then follow the instructions on the computer screen. Note: To configure the printer using a static IP address, IPv6, or scripts, select Advanced Options > Administrator Tools. 4 Select Ethernet connection, and then click Continue.
Additional printer setup d Click the IP tab. e Type the printer IP address in the address field, and then click Add. In Mac OS X version 10.4 or earlier a From the Finder, navigate to: Applications > Utilities b Double‑click Printer Setup Utility or Print Center. c From the printer list, click Add, and then click IP Printer. d Type the scanner IP address in the address field, and then click Add. • For AppleTalk printing: Notes: – Make sure AppleTalk is activated on your printer.
Additional printer setup 54 Changing port settings after installing a new network Internal Solutions Port When a new Lexmark Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated since the printer will be assigned a new IP address. All computers that access the printer must be updated with this new IP address.
Additional printer setup 55 6 Type the new IP address in the “Printer Name or IP Address” field. 7 Click OK > Close. For Macintosh users 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Add the printer.
Additional printer setup 56 2 Install the printer driver. a Obtain a copy of the software installer package. • From the Software and Documentation CD that came with your printer • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system b Double‑click the software installer package. Wait for the installation dialog to appear.
Additional printer setup c Do either of the following: • Press and hold the COM port where you attached the serial cable to your computer (example: COM1). • Right‑click the COM port where you attached the serial cable to your computer (example: COM1). d From the menu that appears, select Properties. e On the Port Settings tab, set the serial parameters to the same serial parameters set in the printer. Check the serial heading of the menu settings page for the printer settings.
Minimizing your printer's environmental impact 58 Minimizing your printer's environmental impact Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.
Minimizing your printer's environmental impact 59 Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 161. Print in black and white To print all text and graphics using only the black print cartridge, set the printer to Black Only. For more information, see “Printing in black and white” on page 80. Saving energy Using Eco‑Mode 1 Type the printer IP address into the address field of your Web browser.
Minimizing your printer's environmental impact 60 Choose To Off Use factory default settings. This setting supports the performance specifications of your printer. Note: Selecting Photo from the driver may disable Quiet Mode. On Reduce printer noise. • Print jobs will process at reduced speed. • Fans run at reduced speed or are turned off. • If your printer has faxing capability, fax sounds are reduced or disabled, including those made by the fax speaker and ringer.
Minimizing your printer's environmental impact 61 If you do not know the IP address of the printer, you can: • View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section. 2 Click Settings > General Settings > Sleep Button Settings. 3 From the Press Sleep Button or Press and Hold Sleep Button drop‑down, select Hibernate. 4 Click Submit.
Minimizing your printer's environmental impact 62 • The Lexmark recycling program at www.lexmark.com/recycle Recycling Lexmark products To return Lexmark products for recycling: 1 Go to www.lexmark.com/recycle. 2 Find the product type you want to recycle, and then select your country or region from the list. 3 Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in the Lexmark collection program may be recycled through your local recycling center.
Loading paper and specialty media 63 Loading paper and specialty media This section explains how to load the 550-sheet tray, an optional 2,000-sheet tray, a multipurpose feeder, and an optional 550-sheet specialty media drawer. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays.
Loading paper and specialty media 64 Loading the standard or optional 550‑sheet tray The printer has one standard 550‑sheet tray (Tray 1), and may have one or more optional 550‑sheet trays. All 550‑sheet trays support the same paper sizes and types. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately. Keep all other drawers or trays closed until needed. 1 Pull the tray out. Notice the size indicators on the bottom of the tray.
Loading paper and specialty media 65 2 Squeeze and then slide the width guide to the correct position for the paper size you are loading. 3 Squeeze and then slide the length guide to the correct position for the paper size you are loading. Note: The length guide has a locking device. To unlock, push the button on top of the length guide backward. To lock, push the button forward when a length has been selected. 1 2 3 4 Flex the sheets back and forth to loosen them. Do not fold or crease the paper.
Loading paper and specialty media • • • • 66 Place pre-punched paper with the holes toward the front of the tray. Place letterheads faceup with the header on the left side of the tray. Place letterheads facedown with the header on the right side of the tray for duplex printing. Make sure the paper is below the maximum fill line located on the edge of the paper tray. Overloading the tray can cause paper jams and possible printer damage. 6 Insert the tray.
Loading paper and specialty media 67 Loading the 2000‑sheet high‑capacity feeder The high‑capacity feeder can hold up to 2,000 sheets of A4‑, letter‑, or legal‑size paper (80 g/m2 or 20 lb). CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately. Keep all other drawers or trays closed until needed. 1 Pull the tray out. 2 Adjust the width guide as necessary. 2 1 3 Flex the sheets back and forth to loosen them. Do not fold or crease the paper.
Loading paper and specialty media 68 C B A 4 Load paper into the tray with the print side faceup. Note: Make sure the paper is below the maximum fill line located on the edge of the paper tray. Overloading the tray can cause paper jams. Notes: • Place pre-punched paper with the holes toward the front of the tray. • Place letterheads faceup with the header on the left side of the tray. • Place letterheads facedown with the header on the right side of the tray for duplex printing. 5 Insert the tray.
Loading paper and specialty media 69 Loading the multipurpose feeder The multipurpose feeder can hold several sizes and types of print media, such as transparencies, labels, card stock, and envelopes. It can be used for single-page or manual printing, or as an additional tray. The multipurpose feeder can hold approximately: • 100 sheets of 75‑g/m2 (20‑lb) paper • 10 envelopes • 75 transparencies The multipurpose feeder accepts paper or specialty media within the following dimensions: • Width—89 mm (3.
Loading paper and specialty media 70 Paper Envelopes Transparencies Note: Avoid scratching or touching the print side. 4 Push the paper pick tab, and then load the paper or specialty media. Slide the stack gently into the multipurpose feeder until it comes to a stop, and then release the paper pick tab. 1 2 Warning—Potential Damage: Pulling the paper out, without pushing the paper pick tab first, may cause jams or the paper pick tab to break.
Loading paper and specialty media 71 • Load envelopes with the flap side up and to the right. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. Notes: • Do not exceed the maximum stack height by forcing paper or transparencies under the stack height limiter. • Load only one size and type of paper at a time. 5 Adjust the width guide to lightly touch the edge of the stack.
Loading paper and specialty media 72 Unlinking trays Note: Trays that do not have the same settings as any other tray are not linked. Change one of the following tray settings: • Paper Type Paper Type names describe the paper characteristics. If the name that best describes your paper is used by linked trays, assign a different Paper Type name to the tray, such as Custom Type [x], or define your own custom name.
Loading paper and specialty media 73 Assigning a custom paper type name 1 From the home screen, navigate to: > Paper Menu > Paper Size/Type 2 Select the tray number or MP Feeder Type. 3 Touch the left or right arrow until Custom Type [x] or another custom name appears. 4 Touch . Configuring a custom name If the printer is on a network, then you can use the Embedded Web Server to define a name other than Custom Type [x] for each of the custom paper types loaded into the printer.
Paper and specialty media guide 74 Paper and specialty media guide Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer can automatically feed paper weights from 60 to 176‑g/m2 (16 to 47‑lb) bond grain long. Paper lighter than 60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 75‑g/m2 (20‑lb) bond grain long paper.
Paper and specialty media guide 75 Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.
Paper and specialty media guide 76 Preprinted papers such as letterhead must be able to withstand temperatures up to 190°C (374°F) without melting or releasing hazardous emissions. Using recycled paper and other office papers As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use in laser (electrophotographic) printers.
Paper and specialty media guide 77 Supported paper sizes, types, and weights The following tables provide information on standard and optional paper input sources and the types of paper they support. Note: To use a paper size that is unlisted, configure a Universal Paper Size. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com. Supported paper sizes Measurements apply to simplex (one‑sided) printing only.
Paper and specialty media guide Paper size Dimensions Universal 148 x 210 mm to 215.9 x 355.6 mm (5.83 x 8.27 in. to 8.5 x 14 in.) Note: Turn size sensing off to support universal sizes that are close to standard media sizes. 78 Standard Optional Optional 550‑sheet tray 550‑sheet tray 2,000‑sheet (Tray 1) tray Multipurpose feeder Duplexer X 76.2 x 127 mm (3 x 5 in.) to 215.9 x 355.6 mm (8.5 x 14 in.) X X X X 76.2 x 127 mm (3 x 5 in.) to 215.9 x 914.4 mm (8.5 x 36 in.)1 X X X X 76.
Paper and specialty media guide Paper type Standard 550‑sheet tray (Tray 1) 79 Optional 550‑sheet tray Optional Multipurpose 2,000‑sheet tray feeder Duplexer Paper • • • • • • • • • • • • Plain Recycled Glossy Heavy Glossy Bond Letterhead Preprinted Colored Light Heavy Rough/Cotton Custom Type [x] Card stock Transparencies1, 2 X X X Labels3 X X X • Paper • Vinyl Envelopes4 X X 1 This media is supported only in the multipurpose feeder. 2 Do not use inkjet or 3M CG3710 transparencies.
Printing 80 Printing This chapter covers printing, printer reports, and job cancelation. The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 161 and “Storing paper” on page 76. Printing a document Printing a document 1 From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper. 2 Send the print job: For Windows users a With a document open, click File > Print.
Printing 81 If you do not know the IP address of the printer, you can: • View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section. 2 Click Settings > Print Settings > Quality Menu > Toner Darkness. 3 Adjust the toner darkness setting. 4 Click Submit.
Printing 82 2 From the printer control panel, touch the document you want to print. 3 Touch the arrows to increase the number of copies to print, and then touch Print. Notes: • Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then you can still print files from the flash drive as held jobs. Supported flash drives and file types Flash drive • Lexar JumpDrive 2.
Printing 83 Printing specialty documents Tips on using letterhead • • • • Use letterhead designed specifically for laser printers. Print samples on the letterhead being considered for use before buying large quantities. Before loading letterhead, flex the sheets to prevent them from sticking together. Observe proper page orientation. Source Print side Paper orientation – Standard 550‑sheet tray – Optional 550‑sheet tray – Optional 2000‑sheet Preprinted letterhead design is placed faceup.
Printing 84 • Use only new envelopes from undamaged packages. • To optimize performance and minimize jams, do not use envelopes that: – Have excessive curl or twist. – Are stuck together or damaged in any way. – Have windows, holes, perforations, cutouts, or embossing. – Have metal clasps, string ties, or folding bars. – Have an interlocking design. – Have postage stamps attached. – Have any exposed adhesive when the flap is in the sealed or closed position. – Have bent corners.
Printing 85 Tips on using card stock Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly impact print quality. Print samples on the card stock being considered for use before buying large quantities. • From the Paper menu, set the Paper Type to Card Stock. • Select the appropriate Paper Texture setting.
Printing 86 Printing confidential and other held jobs Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you choose to delete them. For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click Print and Hold. 4 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name.
Printing 87 Printing a directory list A directory list shows the resources stored in a flash memory or on the printer hard disk. From the home screen, navigate to: > Reports > Print Directory Canceling a print job Canceling a print job from the printer control panel 1 From the printer control panel, touch Cancel Job or press on the keypad. 2 Touch the print job you want to cancel, and then touch Delete Selected Jobs. Note: If you press on the keypad, then touch Resume to return to the home screen.
Understanding printer menus 88 Understanding printer menus Menus list Supplies Paper Menu Reports Settings Cyan Cartridge Magenta Cartridge Default Source Paper Size/Type Menu Settings Page Device Statistics General Settings Flash Drive Menu Yellow Cartridge Configure MP Network Setup Page Print Settings Black Cartridge Substitute Size Network [x] Setup Page Setup Menu Waste Toner Bottle Paper Texture Profiles List Finishing Menu Fuser Paper Weight Print Fonts Quality Menu Transfer
Understanding printer menus 89 Supplies menu Menu item Description Cyan Cartridge Early Warning Invalid Critically Low Missing Defective OK Unsupported Shows the status of the cyan print cartridge Magenta Cartridge Early Warning Invalid Critically Low Missing Defective OK Unsupported Shows the status of the magenta print cartridge Yellow Cartridge Early Warning Invalid Critically Low Missing Defective OK Unsupported Shows the status of the yellow print cartridge Black Cartridge Early Warning Inval
Understanding printer menus 90 Menu item Description Fuser Early Warning Low Replace Missing OK Shows the status of the fuser Transfer module Early Warning Low Replace Missing OK Shows the status of the transfer module Staple Cartridge Early Warning Low Replace Missing OK Shows the status of the staple cartridge Hole Punch Box Near Full Replace Missing OK Shows the status of the hole punch box Paper menu Default Source menu Menu item Description Default Source Tray [x] MP Feeder Manual Paper M
Understanding printer menus 91 Paper Size/Type menu Menu item Description Tray [x] Size Letter Legal Executive Oficio (Mexico) Folio Statement Universal A4 A5 JIS B5 Specifies the paper size loaded in each tray Tray [x] Type Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Paper Custom Type [x] Specifies the type of paper loaded in each tray Notes: • Letter is the US factory default set
Understanding printer menus 92 Menu item Description MP Feeder Size Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope A4 A5 A6 JIS B5 Specifies the paper size loaded in the multipurpose feeder MP Feeder Type Custom Type [x] Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Roug
Understanding printer menus 93 Menu item Description Manual Paper Size Letter Legal Executive Oficio (Mexico) Folio Statement Universal A4 A5 A6 JIS B5 Specifies the size of the paper being manually loaded Manual Paper Type Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Paper Custom Type [x] Specifies the type of paper being manually loaded Manual Envelope Size 10 Envelope DL Envelope
Understanding printer menus 94 Configure MP menu Menu item Description Configure MP Cassette Manual First Determines when the printer selects paper from the multipurpose feeder Notes: • Cassette is the factory default setting. Cassette configures the multipurpose feeder as the automatic paper source. • Manual sets the multipurpose feeder only for manual feed print jobs. • First configures the multipurpose feeder as the primary paper source.
Understanding printer menus 95 Menu item Description Glossy Texture Normal Rough Smooth Specifies the relative texture of the glossy paper loaded Heavy Glossy Texture Normal Rough Smooth Specifies the relative texture of the glossy paper loaded Labels Texture Normal Rough Smooth Specifies the relative texture of the labels loaded Vinyl Labels Texture Normal Rough Smooth Specifies the relative texture of the vinyl labels loaded Bond Texture Rough Smooth Normal Specifies the relative texture of t
Understanding printer menus 96 Menu item Description Heavy Texture Normal Rough Smooth Specifies the relative texture of the paper loaded Rough/Cotton Texture Rough Specifies the relative texture of the cotton paper loaded Custom [x] Texture Normal Rough Smooth Specifies the relative texture of the custom paper loaded Note: Normal is the factory default setting. Note: Rough is the factory default setting. Notes: • Normal is the factory default setting.
Understanding printer menus 97 Menu item Description Vinyl Labels Weight Normal Heavy Light Specifies the relative weight of vinyl labels loaded Bond Weight Normal Heavy Light Specifies the relative weight of the bond paper loaded Envelope Weight Normal Heavy Light Specifies the relative weight of the envelopes loaded Rough Envelope Weight Heavy Light Normal Specifies the relative weight of the envelopes loaded Letterhead Weight Normal Heavy Light Specifies the relative weight of the letterhead
Understanding printer menus 98 Paper Loading menu Menu item Description Card Stock Loading Off Duplex Determines whether 2‑sided printing occurs for all print jobs that specify Card Stock as the paper type Recycled Loading Off Duplex Determines whether 2‑sided printing occurs for all print jobs that specify Recycled as the paper type Glossy Loading Off Duplex Determines whether 2‑sided printing occurs for all print jobs that specify Glossy as the paper type Heavy Glossy Loading Off Duplex Determi
Understanding printer menus 99 Menu item Description Heavy Loading Off Duplex Determines whether 2‑sided printing occurs for all print jobs that specify Heavy as the paper type Rough/Cotton Loading Off Duplex Determines whether 2‑sided printing occurs for all print jobs that specify Rough or Cotton as the paper type Custom [x] Loading Off Duplex Determines whether 2‑sided printing occurs for all print jobs that specify Custom [x] as the paper type Note: Off is the factory default setting.
Understanding printer menus 100 Custom Names menu Menu item Definition Custom Name [x] [none] Specify a custom name for a paper type. This name replaces the Custom Type [x] name in the printer menus. Custom Bin Names menu Menu Item Description Standard Bin Specifies a custom name for the Standard Bin Bin [x] Specifies a custom name for Bin [x] Universal Setup menu These menu items are used to specify the height and width of the Universal paper size.
Understanding printer menus 101 Bin Setup menu Menu item Description Output Bin Standard Bin Bin [x] Specifies the default exit bin Configure Bins Mailbox Link Mail Overflow Link Optional Type Assignment Specifies configuration options for exit bins Note: Standard Bin is the factory default setting. Notes: • Mailbox is the factory default setting. This setting treats each bin as a separate mailbox. • Link configures all available bins as one large exit bin.
Understanding printer menus 102 Reports menu Reports menu Menu item Description Menu Settings Page Prints a report containing information about the paper loaded into trays, installed memory, total page count, alarms, timeouts, printer control panel language, TCP/IP address, status of supplies, status of the network connection, and other information Device Statistics Prints a report containing printer statistics such as supply information and details about printed pages Network Setup Page Prints a r
Understanding printer menus 103 Network/Ports menu Active NIC menu Menu item Description Active NIC Auto [list of available network cards] Notes: • Auto is the factory default setting. • This menu item appears only if an optional network card is installed. Standard Network or Network [x] menus Note: Only active ports appear in this menu; all inactive ports are omitted.
Understanding printer menus 104 Menu item Description Network Buffer Auto 3KB to [maximum size allowed] Sets the size of the network input buffer Notes: • Auto is the factory default setting. • The value can be changed in 1‑KB increments. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off.
Understanding printer menus 105 Network Reports menu This menu is available from the Network/Ports menu: Network/Ports > Standard Network or Network [x] > Standard Network Setup or Network [x] Setup > Reports or Network Reports Menu item Description Print Setup Page Prints a report containing information about the network printer settings, such as the TCP/IP address Network Card menu This menu is available from the Network/Ports menu: Network/Ports > Standard Network or Network [x] > Standard Network S
Understanding printer menus 106 Menu item Description IP Address Lets you view or change the current TCP/IP address Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off on systems that support BOOTP and RARP.
Understanding printer menus 107 Network/Ports > Standard Network or Network [x] > Standard Network Setup or Network [x] Setup > IPv6 Menu item Description Enable IPv6 On Off Enables IPv6 in the printer Auto Configuration On Off Specifies whether the network adapter accepts the automatic IPv6 address configuration entries provided by a router Set Hostname Lets you set the printer host name View Address Shows the printer IPv6 address Note: On is the factory default setting.
Understanding printer menus 108 Menu item Description Network Mode Ad hoc Infrastructure Specifies the network mode Notes: • Ad hoc is the factory default setting. This configures wireless connection directly between the printer and a computer. • Infrastructure lets the printer access a network using an access point. Compatibility 802.11b/g/n 802.11n 802.
Understanding printer menus 109 Standard USB menu Menu item Description PCL SmartSwitch On Off Sets the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PostScript emulation if the PS SmartSwitch is set to On.
Understanding printer menus 110 Menu item Description Job Buffering Off On Auto Temporarily stores print jobs on the printer hard disk before printing Notes: • Off is the factory default setting. • On buffers jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. The menu selection is then updated.
Understanding printer menus 111 Menu item Description NPA Mode Auto On Off Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. The menu selection is then updated.
Understanding printer menus 112 Menu item Description Honor Init Off On Determines if the printer honors printer hardware initialization requests from the computer Notes: • Off is the factory default setting. • The computer requests initialization by activating the Init signal from the parallel port. Many personal computers activate the Init signal each time the computer is turned on.
Understanding printer menus 113 Menu item Description PS SmartSwitch On Off Sets the printer to automatically switch to PS emulation when a print job received through a serial port requires it, regardless of the default printer language Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PCL emulation if PCL SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PCL SmartSwitch is set to Off.
Understanding printer menus 114 Menu item Description Protocol DTR DTR/DSR XON/XOFF XON/XOFF/DTR XONXOFF/DTRDSR Selects the hardware and software handshaking settings for the serial port Robust XON Off On Notes: • • • • DTR is the factory default setting. DTR/DSR is a hardware handshaking setting. XON/XOFF is a software handshaking setting. XON/XOFF/DTR and XON/XOFF/DTR/DSR are combined hardware and software handshaking settings.
Understanding printer menus 115 SMTP Setup menu Menu item Description Primary SMTP Gateway Specifies SMTP server gateway and port information Primary SMTP Gateway Port Note: 25 is the default SMTP gateway port. Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout 5–30 Specifies the amount of time in seconds before the server stops trying to send an e‑mail Note: 30 seconds is the factory default setting.
Understanding printer menus 116 Security menu Miscellaneous Security Settings menu Menu item Description Login Restriction Login failures 1–10 Failure time frame 1–60 Lockout time 1–60 Panel Login Timeout 1–900 Remote Login Timeout 1–120 Limits the number and time frames of failed login attempts from the printer control panel before all users are locked out Notes: • “Login failures” specifies the number of failed login attempts before users are locked out. 3 attempts is the factory default setting.
Understanding printer menus 117 Menu item Description Verify Job Expiration Off 1 hour 4 hours 24 hours 1 week Sets a time limit on how long the printer stores print jobs needing verification Reserve Job Expiration Off 1 hour 4 hours 24 hours 1 week Sets a time limit on how long the printer stores print jobs for printing at a later time Note: Off is the factory default setting.
Understanding printer menus 118 Menu item Description Automatic Method Single pass Multiple pass Automatic wiping marks all disk space used by a previous print job and does not permit the file system to reuse this space until it has been cleared. Only Automatic wiping enables users to activate disk wiping without having to turn the printer off for an extended amount of time. Notes: • “Single pass” is the factory default setting.
Understanding printer menus 119 Menu item Description Configure Log Enable Audit No Yes Enable Remote Syslog No Yes Remote Syslog Facility 0–23 Severity of events to log 0–7 Specifies whether and how audit logs are created Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting. • Enable Remote Syslog determines if logs are sent to a remote server. No is the factory default setting.
Understanding printer menus 120 Settings menu General Settings menu Menu item Description Display Language English Francais Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Sets the language of the text appearing on the display Eco‑Mode Off Energy Energy/Paper Paper Minimizes the use of energy, paper, or specialty media Note: Some languages may not be available for all printers.
Understanding printer menus 121 Menu item Description Quiet Mode Off On Reduces the amount of noise produced by the printer Notes: • Off is the factory default setting. This setting supports the performance specifications of your printer. • On configures the printer to produce as little noise as possible. • For optimal printing of color‑rich documents, set Quiet Mode to Off. • Selecting Photo from the driver may disable Quiet Mode.
Understanding printer menus 122 Menu item Description Paper Sizes US Metric Specifies the default paper measurement Notes: • The initial setting is determined by your country or region selection in the initial setup wizard. • Changing this also changes the default setting for each input source in the Paper Size/Type menu.
Understanding printer menus 123 Menu item Description Displayed Information Waste Toner Bottle Paper Jam Load Paper Service Errors Lets you customize the displayed information for Waste Toner Bottle, Paper Jam, Load Paper, and Service Errors Choose from the following options: Display No Yes Message to Display Default Alternate Default [text entry] Alternate [text entry] Notes: • No is the factory default setting for Display. • Default is the factory default setting for Message to Display.
Understanding printer menus 124 Menu item Description Output Lighting Normal/Standby Mode Off Dim Bright Sleep Mode Off Dim Bright Sets the amount of light from the optional exit bin Notes: • Dim is the factory default setting for Normal/Standby Mode if Eco‑Mode is set to Energy or Energy/Paper. • Bright is the factory default setting for Normal/Standby Mode if Eco‑Mode is set to Off or Paper. • Off is the factory default setting for Sleep Mode if Eco‑Mode is set to Energy or Energy/Paper.
Understanding printer menus 125 Menu item Description Alarms Alarm Control Cartridge Alarm Staple Alarm Hole Punch Alarm Sets an alarm to sound when the printer requires user intervention Available options for each alarm type are: Off Single Continuous Notes: • Single is the factory default setting for Alarm Control and Cartridge Alarm. Single sounds three quick beeps. • Off is the factory default setting for Staple Alarm and Hole Punch Alarm. Off means no alarm will sound.
Understanding printer menus 126 Menu item Description Timeouts Wait Timeout Disabled 15–65535 Sets the amount of time (in seconds) the printer waits for additional data before canceling a print job Notes: • 40 seconds is the factory default setting. • Wait Timeout is available only when the printer is using PostScript emulation. This setting has no effect on PCL emulation print jobs.
Understanding printer menus 127 Menu item Description Press Sleep Button Sleep Hibernate Do Nothing Determines how the printer, while in Idle state, reacts to a short press of the Sleep button Notes: • Sleep is the factory default setting. • Sleep or Hibernate sets the printer to operate at a lower power configuration. • If the printer is in Sleep Mode, then the touch screen appears off and the Sleep button turns amber in color.
Understanding printer menus 128 Menu item Description Paper Source Tray [x] MP Feeder Manual Paper Manuel Envelope Sets a default paper source for all print jobs Color Color Black Only Generates color outputs Collate On (1,2,1,2,1,2) Off (1,1,1,2,2,2) Stacks the pages of a print job in sequence when printing multiple copies Sides (Duplex) 1 sided 2 sided Specifies whether prints are on one side or on both sides of the paper Staple Off On Specifies whether prints are stapled Hole Punch Off On
Understanding printer menus 129 Menu item Description Paper Saver Off 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Specifies that multiple‑page images be printed on one side of a paper Paper Saver Border None Solid Prints a border on each page image when using Paper Saver Border Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specifies the positioning of multiple‑page images when using Paper Saver Ordering Separator Sheets Off Between Copies Between Jobs Between Pages Specifi
Understanding printer menus 130 Setup menu Menu item Description Printer Language PS Emulation PCL Emulation Sets the default printer language Notes: • PS Emulation is the factory default setting. PostScript emulation uses a PS interpreter for processing print jobs. • PCL Emulation uses a PCL interpreter for processing print jobs. • Setting a printer language default does not prevent a software program from sending print jobs that use another printer language.
Understanding printer menus 131 Menu item Description Download Target RAM Flash Disk Sets the storage location for downloads Notes: • RAM is the factory default setting. Storing downloads in RAM is temporary. • Storing downloads in flash memory or on a printer hard disk places them in permanent storage. Downloads remain in flash memory or on the printer hard disk even when the printer is turned off. • This menu item appears only if a flash and/or disk option is installed.
Understanding printer menus 132 Menu item Description Log Action at End of Frequency None E‑mail Current Log E‑mail & Delete Current Log Post Current Log Post & Delete Current Log Determines how the printer responds when the frequency threshold expires Disk Near Full Level 1–99 Off Specifies the maximum size of the log file before the printer executes the Disk Near Full Action Disk Near Full Action None E‑mail Current Log E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post Current Log Post &
Understanding printer menus 133 Finishing menu Menu item Description Sides (Duplex) 1 sided 2 sided Specifies whether duplex (2‑sided) printing is set as the default for all print jobs Notes: • 1 sided is the factory default setting. • You can set 2‑sided printing from the software program. For Windows users, click File > Print, and then click Properties, Preferences, Options, or Setup. For Macintosh users, choose File > Print, and then adjust the settings from the print dialog and pop‑up menus.
Understanding printer menus 134 Menu item Description Paper Saver Off 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Specifies that multiple‑page images be printed on one side of a paper Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specifies the positioning of multiple‑page images Notes: • Off is the factory default setting. • The number selected is the number of page images that will print per side. Notes: • Horizontal is the factory default setting.
Understanding printer menus 135 Quality menu Menu item Description Print Mode Color Black Only Specifies whether images are printed in monochrome grayscale or in color Color Correction Auto Off Manual Adjusts the color output on the printed page Notes: • Color is the factory default setting. • The printer driver is capable of overriding this setting. Notes: • Auto is the factory default setting. Auto applies different color conversion tables to each object on the printed page.
Understanding printer menus 136 Menu item Description RGB Brightness ‑6 to 6 Adjusts brightness in color outputs Notes: • 0 is the factory default setting. • This does not affect files where CMYK color specifications are used. RGB Contrast 0–5 Adjusts contrast in color outputs Notes: • 0 is the factory default setting. • This does not affect files where CMYK color specifications are used. RGB Saturation 0–5 Adjusts saturation in color outputs Notes: • 0 is the factory default setting.
Understanding printer menus 137 Menu item Description Manual Color RGB Image sRGB Display Display—True Black sRGB Vivid Off Vivid RGB Text sRGB Vivid Off Vivid sRGB Display Display—True Black RGB Graphics sRGB Vivid Off Vivid sRGB Display Display—True Black Customizes the RGB color conversions Manual Color CMYK Image US CMYK Euro CMYK Vivid CMYK Off CMYK Text US CMYK Euro CMYK Vivid CMYK Off CMYK Graphics US CMYK Euro CMYK Vivid CMYK Off Customizes the CMYK color conversions Spot Color Replacement
Understanding printer menus 138 Utilities menu Menu item Description Remove Held Jobs Confidential Held Not Restored All Removes confidential and held jobs from the printer hard disk Notes: • Selecting a setting affects only print jobs that are resident in the printer. Bookmarks, print jobs on flash drives, and other types of held jobs are not affected. • Not Restored removes all Print and Hold jobs that are not restored from the printer hard disk or memory.
Understanding printer menus 139 XPS menu Menu item Description Print Error Pages Off On Prints a page containing information on errors, including XML markup errors Note: Off is the factory default setting. PDF menu Menu item Description Scale to Fit No Yes Scales page content to fit the selected paper size Annotations Do Not Print Print Prints annotations in a PDF Note: No is the factory default setting. Note: Do Not Print is the factory default setting.
Understanding printer menus 140 PCL Emul menu Menu item Description Font Source Resident Disk Download Flash All Specifies the set of fonts used by the Font Name menu item Notes: • Resident is the factory default setting. It shows the factory default set of fonts downloaded in RAM. • Flash and Disk settings show all fonts resident in that option. Make sure the flash option is properly formatted and is not read/write‑, or password‑protected. • Download shows all the fonts downloaded in RAM.
Understanding printer menus 141 Menu item Description PCL Emulation Settings Orientation Portrait Landscape Specifies the orientation of text and graphics on a page PCL Emulation Settings Lines per Page 1–255 Specifies the number of lines that print on each page Notes: • Portrait is the factory default setting. • Portrait prints text and graphics parallel to the short edge of the page. • Landscape prints text and graphics parallel to the long edge of the page.
Understanding printer menus 142 Menu item Description Tray Renumber View Factory Defaults MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper Default = 2 MEnv Default = 3 Displays the factory default setting assigned to each tray, drawer, or feeder Tray Renumber Restore Defaults Yes No Returns all tray, drawer, and feeder assignments to the factory default settings HTML menu Menu Item Font Name Albertus MT Antique Olive Apple Chancery A
Understanding printer menus 143 Menu item Description Font Size 1–255 pt Sets the default font size for HTML documents Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale 1–400% Scales the default font for HTML documents Notes: • 100% is the factory default setting. • Scaling can be increased in 1% increments.
Understanding printer menus 144 Menu item Description Orientation Portrait Landscape Rev Portrait Rev Landscape Sets the image orientation Note: Portrait is the factory default setting. Help menu The Help menu consists of a series of Help pages that are stored in the printer as PDF files. They contain information about using the printer and performing printing tasks. English, French, German, and Spanish translations are stored in the printer.
Securing the memory before moving the printer 145 Securing the memory before moving the printer Statement of Volatility Your printer contains various types of memory that are capable of storing device and network settings, information from embedded solutions, and user data. The types of memory—along with the types of data stored by each—are described below. • Volatile memory—Your device utilizes standard Random Access Memory (RAM) to temporarily buffer user data during simple print and copy jobs.
Securing the memory before moving the printer 146 Erasing non‑volatile memory • Individual settings, device and network settings, security settings, and embedded solutions—Erase information and settings by selecting Wipe All Settings in the Configuration menu. • Fax data—Erase fax settings and data by selecting Wipe All Settings in the Configuration menu. 1 Turn off the printer. 2 Hold down and 6 MNO while turning the printer on. Release the buttons only when the screen with the progress bar appears.
Securing the memory before moving the printer 147 Configuring printer hard disk encryption Note: Your printer may not have a hard disk installed. Enabling hard disk encryption helps prevent the loss of sensitive data in the event your printer or its hard disk is stolen. Using the Embedded Web Server 1 From the Embedded Web Server, click Settings > Security > Disk Encryption. Note: Disk Encryption appears in the Security Menu only when a formatted, non‑defective printer hard disk is installed.
Maintaining the printer 148 Maintaining the printer Cleaning the exterior of the printer 1 Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding. 2 Remove paper from the standard exit bin. 3 Dampen a clean, lint‑free cloth with water.
Maintaining the printer 149 3 Locate the four printhead lenses. 4 Clean the lenses using compressed air. Warning—Potential Damage: Do not touch the printhead lenses. 5 Reinstall the print cartridges. 6 Close the front door. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Maintaining the printer • • • • 150 High humidity above 80% Salty air Corrosive gases Heavy dust Checking the status of supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of supplies from the printer control panel From the home screen, touch Status/Supplies > View Supplies. Checking the status of supplies from a network computer Note: The computer must be connected to the same network as the printer.
Maintaining the printer 151 Recommended print cartridge and part number Part name Lexmark Return Program Cartridge Regular cartridge Cyan Print Cartridge C792A1CG C792A2CG Cyan Extra High Yield Print Cartridge C792X1CG C792X2CG Magenta Print Cartridge C792A1MG C792A2MG Magenta Extra High Yield Print Cartridge C792X1MG C792X2MG Yellow Print Cartridge C792A1YG C792A2YG Yellow Extra High Yield Print Cartridge C792X1YG C792X2YG Black Print Cartridge Black Extra High Yield Print Cartridge
Maintaining the printer 152 Ordering a cleaning kit Use the wet and dry wipes from the cleaning kit to clean the touch screen. Part name Part number Cleaning kit (wet and dry wipes) 40X0392 Replacing supplies Replacing a print cartridge 1 Open the front door. 2 Lift the green handle and pull the print cartridge. Grasp the top handle and lift the cartridge out of the machine.
Maintaining the printer 153 3 Place the old cartridge in the replacement cartridge shipping box, and then attach the return label to the box for shipping. 4 Unpack a new print cartridge. Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Maintaining the printer 5 Shake the new cartridge front‑to‑back and side‑to‑side to evenly distribute the toner. 6 Remove the red packing strip from the new cartridge. 7 Insert the new cartridge into the printer, and then push the green handle back in place. Note: Make sure the cartridge is fully pushed in.
Maintaining the printer 155 8 Close the front door. Replacing the waste toner bottle Replace the waste toner bottle when 82.xx Replace waste toner bottle appears. The printer will not continue printing until the waste toner bottle is replaced. 1 Remove the replacement waste toner bottle from its shipping box, and then unpack it. 2 1 2 Open the printer front door, and then open tray 1. 3 Pull the green tabs sideways, and then grasp and pull the tabs with both hands to remove the waste toner bottle.
Maintaining the printer 156 5 Place the bag into the shipping box you removed the replacement part from. 1 2 6 Peel the recycling label off, and place it on the shipping box. 1 2 7 Insert the new waste toner bottle into the printer. 2 1 2 8 Close tray 1, and then close the front door. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Maintaining the printer 157 • Turn the printer off using the power switch, and then unplug the power cord from the wall outlet. • Disconnect all cords and cables from the printer before moving it. • Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same time. Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
Administrative support 158 Administrative support Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server Administrator's Guide on the Lexmark Web site at http://support.lexmark.com.
Administrative support 159 If you do not know the IP address of the printer, you can: • View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section. 2 Click Device Status.
Administrative support 160 Restoring factory default settings If you want to retain a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default settings. Exceptions include the display language, custom sizes and messages, and network/port menu settings. All downloads stored in RAM are deleted.
Clearing jams 161 Clearing jams By carefully selecting papers and specialty media and loading it properly, you should be able to avoid most jams. For more information, see “Avoiding jams” on page 161. If jams do occur, follow the steps outlined in this chapter. To resolve the jam messages, you must clear the entire paper path, and touch Continue to clear the message and resume printing.
Clearing jams 162 5 6 4 1 3 2 Area Jam numbers What to do 1 200‑239 Open side door, and then remove the jammed paper. 2 24x Open side door of the specified tray, and then remove the jammed paper. 3 250 Remove all paper from the multipurpose feeder, and then remove the jammed paper. 4 400‑403, 460‑461 Open the Horizontal Transport Unit (HTU) door, and then remove the jammed paper.
Clearing jams 163 200 paper jam 1 Open the side door of the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Firmly grasp the jammed paper, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close the side door of the printer. 4 From the printer control panel, touch Continue, jam cleared. 201 paper jam 1 Open the side door of the printer.
Clearing jams 164 202–203 paper jams If paper is visible in the standard exit bin, then firmly grasp the paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Paper jam in the fuser 1 Open the side door of the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 If paper is visible inside the fuser unit, then open the fuser access door.
Clearing jams 165 230 paper jam 1 Open the side door of the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Slide the latch to open the duplex cover. 1 2 3 Grasp the jammed paper, and then gently pull it out. Note: Make sure all paper fragments are removed. 4 Close the duplex cover. 5 Close the side door of the printer. 6 From the printer control panel, touch Continue, jam cleared.
Clearing jams 166 231–239 paper jams 1 Open the side door of the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Slide the latch to open the duplex cover. 1 2 3 Grasp the jammed paper, and then gently pull it out. Note: Make sure all paper fragments are removed. 4 Close the duplex cover. 5 Close the side door of the printer.
Clearing jams 167 Paper jam in the optional trays 1 Open the side door of the specified optional tray. 2 Grasp the jammed paper on each side, and then gently pull it out. 3 Close the side door. 4 From the printer control panel, touch Continue, jam cleared. 250 paper jam 1 Push the paper pick tab, and then remove all paper from the multipurpose feeder. 1 2 Warning—Potential Damage: Pulling the paper out, without pushing the paper pick tab first, may cause the paper pick tab to break.
Clearing jams 168 2 Grasp the jammed paper on each side, and then gently pull it out. 1 2 Note: Make sure all paper fragments are removed. 3 Reload paper into the multipurpose feeder, and then adjust the paper guides. 4 From the printer control panel, touch Continue, jam cleared. 400–403 and 460–461 paper jams 1 Open the paper transport unit door. 2 Firmly grasp the jammed paper, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close the paper transport unit door.
Clearing jams 169 431–454, and 456–458 paper jams 1 Push the button, and then slide the output finisher or mailbox to the right. 2 1 2 Open the finisher or mailbox access door. 3 Grasp the jammed paper, and then gently pull it out. Note: Make sure all paper fragments are removed. 4 Close the finisher or mailbox access door. 5 Slide the finisher or mailbox to the left until it clicks in place. 6 From the printer control panel, touch Continue, jam cleared.
Clearing jams 170 2 Lower the latch of the staple cartridge holder, and then pull the staple cartridge holder out of the printer. 1 2 3 Use the metal tab to lift the staple guard, and then remove any jammed or loose staples.
Clearing jams 171 4 Close the staple guard. 5 Press down on the staple guard until it clicks into place. 6 Push the staple cartridge holder firmly back into the stapler unit until the staple cartridge holder clicks into place. 7 Close the stapler door. 8 From the printer control panel, touch Continue, jam cleared.
Troubleshooting 172 Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: • • • • • • The power cord is plugged into the printer and a properly grounded electrical outlet. The electrical outlet is not turned off by any switch or breaker. The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. Other electrical equipment plugged into the outlet is working. The printer is turned on.
Troubleshooting 173 • Touch Cancel job to cancel the print job. Change [paper source] to [custom string] Try one or more of the following: • Touch Use current [paper source] to ignore the message and print from the selected tray. • Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the printer control panel Paper menu, and then touch Paper changed, continue. • Touch Cancel job to cancel the print job.
Troubleshooting 174 Close [tray] door Close the specified tray door. Close finisher side door Close the side door of the finisher. Close finisher top cover Close the top cover of the finisher. Close front door Close the front door of the printer. Disk corrupted The printer attempted a hard disk recovery on a corrupted hard disk, and the hard disk cannot be repaired. The hard disk must be reformatted. Touch Format disk to reformat the printer hard disk and clear the message.
Troubleshooting Error reading USB drive. Remove USB. An unsupported USB device has been inserted. Remove the USB device, and then install a supported one. Insert staple cartridge Try one or more of the following: • Insert a staple cartridge. • Touch Continue to clear the message and print without using the staple finisher. Insert Tray [x] Insert the specified tray into the printer. Insert the hole punch box Insert the hole punch box into the finisher, and then touch Continue to clear the message.
Troubleshooting 176 Install Tray [x] Try one or more of the following: • Install the specified tray: 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Install the specified tray. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. • Cancel the print job. Load [src] with [custom type name] Try one or more of the following: • Load the specified paper in the tray or feeder.
Troubleshooting 177 Load [src] with [type] [size] Try one or more of the following: • Load the specified paper in the tray or feeder. • Touch Paper loaded, continue to clear the message and continue printing. If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it feeds from the default paper source. • Cancel the print job.
Troubleshooting Paper changes needed Try one or more of the following: • Touch Use current supplies to clear the message and continue printing. • Cancel the current print job. Reattach bin [x] Try one or more of the following: • Turn the printer off and then back on. • Reattach the specified bin: 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Remove the specified bin. 4 Reattach the bin. 5 Connect the power cord to a properly grounded electrical outlet.
Troubleshooting 179 Remove paper from standard output bin Remove the stack of paper from the standard exit bin. Remove paper from bin [x] Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing. If removing the paper does not clear the message, then touch Continue. Remove paper from all bins Output bins have reached their capacity. Remove paper from all output bins to clear the message and continue printing.
Troubleshooting 180 31.xx Missing or defective [color] cartridge Try one or more of the following: 1 Remove and reinstall the specified print cartridge. For instructions on removing a print cartridge, touch More Information. 2 Touch Continue to clear the message. Note: If the message is not cleared, then replace the defective print cartridge. 32.xx [color] cartridge part number unsupported by device 1 Remove the unsupported print cartridge, and then install a supported one.
Troubleshooting 37 Insufficient memory to collate job Try one or more of the following: • Touch Continue to print the portion of the job already stored and begin collating the rest of the print job. • Cancel the current print job. 37 Insufficient memory for Flash Memory Defragment operation Try one or more of the following: • Touch Continue to stop the defragment operation and continue printing. • Delete fonts, macros, and other data in printer memory. • Install additional printer memory.
Troubleshooting 182 51 Defective flash detected Try one or more of the following: • Touch Continue to clear the message and continue printing. • Cancel the current print job. 52 Not enough free space in flash memory for resources Try one or more of the following: • Touch Continue to clear the message and continue printing. Downloaded fonts and macros not previously stored in flash memory are deleted. • Delete fonts, macros, and other data stored in flash memory.
Troubleshooting 183 55 Unsupported option in slot [x] 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Remove the unsupported option card from the printer system board, and then replace it with a supported card. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. 56 Parallel port [x] disabled Try one or more of the following: • Touch Continue to clear the message. The printer discards any data received through the parallel port.
Troubleshooting 184 57 Configuration change, some held jobs were not restored Something has changed in the printer to invalidate the held jobs. Possible changes include: • • • • The printer firmware has been updated. Paper input options needed for the print job were removed. The print job was created using data from a device in the USB port and the device is no longer in the USB port. The printer hard disk contains print jobs that were stored while installed in a different printer model.
Troubleshooting 185 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on. 58 Too many trays attached 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Remove the additional trays. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on. 59 Incompatible output bin [x] Try one or more of the following: • Remove the specified output bin.
Troubleshooting 80.xx Replace fuser Replace the fuser using the instruction sheet that came with the replacement part. 80.xx Fuser missing 1 Replace the fuser, following the instruction sheet that came with the replacement part. 2 Touch Continue to clear the message and continue printing. 82.xx Waste toner bottle nearly full Order a replacement waste toner bottle immediately. 1 Replace the waste toner bottle.
Troubleshooting 187 88.xx [color] cartridge low 1 Remove the specified cartridge. Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs. 2 Firmly shake the cartridge side‑to‑side and front‑to‑back several times to redistribute the toner. 3 Reinsert the cartridge, and then touch Continue to clear the message and continue printing. Notes: • Repeat this procedure multiple times until the print remains faded.
Troubleshooting 188 Printer control panel display is blank or displays only diamonds The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on. If Performing Self Test and Ready do not appear, turn the printer off and contact Customer Support. Error message about reading USB drive appears Make sure the flash drive is supported.
Troubleshooting 189 MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more information, visit the Lexmark Web site at http://support.lexmark.com. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to make sure they are secure. For more information, see the setup documentation that came with the printer. Confidential and other held jobs do not print These are possible solutions.
Troubleshooting 190 Job prints from the wrong tray or on the wrong paper CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel Paper menu, check the paper type and paper size settings. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the paper type from Print Properties. • For Macintosh users, specify the paper type from the Print dialog.
Troubleshooting 191 MAKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk. Unexpected page breaks INCREASE THE PRINT TIMEOUT VALUE 1 From the home screen, navigate to: > Settings > General Settings > Timeouts > Print Timeout 2 Increase the Print Timeout value, and then touch .
Troubleshooting 192 CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off. 2 Unplug the printer. 3 Check the connection between the option and the printer. MAKE SURE THE OPTION IS INSTALLED Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it.
Troubleshooting LOAD PAPER If the tray is empty, then load paper in the tray or feeder CLEAR ANY JAMS Open the side door of the tray or feeder, and then remove any jammed paper. AVOID PAPER JAMS • • • • • • Flex the paper. Make sure the drawer is properly installed. Make sure paper is loaded correctly. Make sure the paper stack you load does not exceed the maximum stack height indicated in the tray. Make sure the paper or specialty media meets specifications and is not damaged.
Troubleshooting 194 Internal print server does not operate correctly Try one or more of the following: CHECK THE PRINT SERVER CONNECTIONS • Make sure the internal print server is attached securely to the printer system board. • Make sure you are using the correct cable and that it is securely connected. MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For more information on installing the network printing software, do the following: 1 Open the Software and Documentation CD. 2 Click Additional.
Troubleshooting 195 CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in its original wrapper until you use it. Paper jam message remains after jam is cleared CHECK THE PAPER PATH The paper path is not clear. Clear jammed paper from the entire paper path, and then touch Continue.
Troubleshooting 196 MAKE SURE THE TONER OR PRINT CARTRIDGE IS NOT LOW ON TONER When 88.xx [color] cartridge low appears, make sure that toner is distributed evenly among all four cartridges: 1 Remove the cartridge. Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner. 3 Reinsert the cartridge.
Troubleshooting 197 Fine horizontal lines appear on color pages You may notice fine, horizontal lines in photographs or pages with a high concentration of color. This can occur when the printer is in Quiet Mode. To fix this, set Quiet Mode to Off (Image/Photo).
Troubleshooting Gray background on prints ABCDE ABCDE ABCDE MAKE SURE THERE IS NO WORN OR DEFECTIVE PRINT CARTRIDGE Replace the worn or defective print cartridge. Incorrect margins ABCD ABCD ABCD These are possible solutions. Try one or more of the following: CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded.
Troubleshooting 199 Light colored line, white line, or incorrectly colored line appears on prints ABCDE ABCDE ABCDE ABCDE ABCDE Try one or more of the following: MAKE SURE THERE IS NO DEFECTIVE PRINT CARTRIDGE Replace the defective print cartridge. MAKE SURE THE TRANSFER BELT IS NOT DEFECTIVE Replace the defective transfer belt. For more information, see the instruction sheet that came with the replacement part.
Troubleshooting 200 Print irregularities Try one or more of the following: LOAD PAPER FROM A FRESH PACKAGE The paper may have absorbed moisture due to high humidity. Store paper in its original wrapper until you use it. CHECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray or feeder: 1 From the printer control panel Paper menu, check the Paper Type and Paper Weight settings.
Troubleshooting 201 Print is too dark Try one or more of the following: LOAD PAPER FROM A FRESH PACKAGE The paper may have absorbed moisture due to high humidity. Store paper in its original wrapper until you use it. AVOID TEXTURED PAPER WITH ROUGH FINISHES CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray or feeder: • From the printer control panel Paper menu, check the Paper Type setting. • For Windows users, check this setting from Print Properties.
Troubleshooting 202 CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray or feeder: • From the printer control panel Paper menu, check the Paper Type setting. • For Windows users, check this setting from Print Properties. • For Macintosh users, check this setting from the Print dialog. MAKE SURE THE PRINT CARTRIDGE IS NOT LOW ON TONER When 88.xx [color] cartridge low appears, make sure the toner is distributed evenly within the print cartridge.
Troubleshooting 203 REPLACE THE FUSER Replace the fuser if print defects occur in the following instances: • in every 95.0 mm (3.74 in.) of the page • in every 146.7 mm (5.78 in.) of the page Skewed print These are possible solutions. Try one or more of the following: CHECK THE PAPER GUIDES Move the length and width guides in the tray to the correct positions for the paper size loaded. • Make sure the guides are not too far from the paper stack.
Troubleshooting 204 Black or white streaks appear on transparencies or paper Try one or more of the following: ENSURE THAT THE FILL PATTERN IS CORRECT If the fill pattern is incorrect, choose a different fill pattern from your software program. CHECK THE PAPER TYPE • Use only the recommended transparencies. • Ensure that the Paper Type setting matches what is loaded in the tray or feeder.
Troubleshooting 205 Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Try one or more of the following: SELECT ANOTHER TRAY OR FEEDER • From the printer control panel Paper Menu, select Default Source. • For Windows users, select the paper source from Print Properties. • For Macintosh users, select the paper source from the Print dialog and pop‑up menus. MAKE SURE THERE IS NO WORN, DEFECTIVE, OR EMPTY PRINT CARTRIDGE Replace the worn, defective, or empty print cartridge.
Troubleshooting 206 Toner rubs off Try one or more of the following: CHECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray or feeder: 1 From the printer control panel Paper menu, check the Paper Type and Paper Weight settings. Change the Paper Weight setting from Normal to Heavy. 2 Before sending the print job, specify the correct paper type setting: • For Windows users, specify the paper type from Print Properties.
Troubleshooting 207 Uneven print density ABCDE ABCDE ABCDE MAKE SURE THERE IS NO DEFECTIVE OR WORN PRINT CARTRIDGE Replace the worn or defective print cartridge. Solving color quality problems This section helps answer some basic color‑related questions and describes how some of the features provided in the Quality Menu can be used to solve typical color problems.
Troubleshooting 208 Why doesn't the printed color match the color I see on the computer screen? The color conversion tables used in Auto Color Correction mode generally approximate the colors of a standard computer monitor. However, because of technology differences that exist between printers and monitors, there are many colors that can also be affected by monitor variations and lighting conditions.
Troubleshooting 209 Manual Color menu Object type RGB Image RGB Text RGB Graphics Color conversion tables • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. • sRGB Display—Produces an output that approximates the colors displayed on a computer monitor. Black toner usage is optimized for printing photographs. • Display—True Black—Produces an output that approximates the colors displayed on a computer monitor.
Troubleshooting 210 To access a detailed Color Samples set from the Embedded Web Server: 1 Type the printer IP address or host name in the address field of your Web browser. Note: If you do not know the IP address or host name of the printer, then you can: • View the information on the printer control panel home screen, or in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or menu settings page and locate the information in the TCP/IP section.
Troubleshooting 211 Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems. E-mail You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond and provide you with information to solve your problem. Live chat You can chat directly with a service representative.
Notices 212 Notices Product information Product name: Lexmark C792e, C792de, C792dte, C792dhe Machine type: 5062 Model(s): 210, 230, 235 Edition notice November 2012 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 213 Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. MarkTrack, PrintCryption, and StapleSmart are trademarks of Lexmark International, Inc. PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer commands (language) and functions included in its printer products.
Notices 214 All other trademarks are the property of their respective owners. AirPrint and the AirPrint logo are trademarks of Apple, Inc. Federal Communications Commission (FCC) compliance information statement This product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Notices 215 Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Battery notice This product contains Perchlorate material. Special handling may apply.
Notices 216 Temperature information Ambient operating temperature 15.6 to 32.2° C (60 to 90° F) Shipping and storage temperature ‑40° to 40° C (104° F) Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous.
Notices 217 Mode Description Power consumption (Watts) Active The product is generating hard‑copy output from electronic inputs. 850 W Idle The product is waiting for a print job. 50 W Sleep Mode The product is in a high‑level energy‑saving mode. 10 W Hibernate The product is in a low‑level energy‑saving mode. 0.55 W Off The product is plugged into a wall outlet, but the power switch is turned off.
Notices 218 European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2004/108/EC and 2006/95/EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage limits. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA.
Notices 219 The term "IC:" before the certification/registration number only signifies that the Industry Canada technical specifications were met. Industry Canada (Canada) Cet appareil est conforme à la norme RSS-210 d'Industry Canada. Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas provoquer d'interférences et (2) il doit accepter toute interférence reçue, y compris celles risquant d'altérer son fonctionnement.
Notices 220 Compliance is indicated by the CE marking. Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft.
Notices 221 Latviski Ar šo Lexmark International, Inc. deklarē, ka šis izstrādājums atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem. Lietuvių Šiuo Lexmark International, Inc. deklaruoja, kad šis produktas atitinka esminius reikalavimus ir kitas 1999/5/EB direktyvos nuostatas. Malti Bil-preżenti, Lexmark International, Inc.
Notices 222 If you transfer this product to another user, warranty service under the terms of this statement is available to that user for the remainder of the warranty period. You should transfer proof of original purchase and this statement to that user.
Notices 223 —Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY.
Notices 224 The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for IKE and IKEv2 Authentication Using the Eliptic Curve Digital Signature Algorithm (ECDSA) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Index 225 Index Numerics 1565 Emulation error, load emulation option 187 2,000‑sheet high‑capacity feeder installing 39 200 paper jam 163 2000‑sheet high‑capacity feeder loading 67 201 paper jam 163 202–203 paper jams 164 230 paper jam 165 231–239 paper jams 166 24x paper jam 166 250 paper jam 167 31.xx Missing or Defective [color] cartridge 180 32.
Index cannot open Embedded Web Server 210 card stock loading in multipurpose feeder 69 tips 85 Change [paper source] to [custom string] 173 Change [paper source] to [custom string] load [orientation] 173 Change [paper source] to [custom type name] 172 Change [paper source] to [custom type name] load [orientation] 172 Change [paper source] to [paper size] [paper type] 173 Change [paper source] to [paper size] [paper type] load [orientation] 173 checking an unresponsive printer 172 checking printer status on
Index finisher finishing features 40 supported paper sizes 40 finisher features 40 Finishing menu 133 firmware card installing 28 flash drive printing from 81 Flash Drive menu 127 flash drives supported file types 82 flash memory card installing 28 troubleshooting 193 font sample list printing 86 Forms and Favorites 18 fuser or transfer module ordering 151 G General Settings menu 120 Green settings Eco‑Mode 59 Hibernate Mode 60 Quiet Mode 59 H held jobs 85 printing from a Macintosh computer 86 printing f
Index loading transparencies in multipurpose feeder 69 lock, security 22 M memory types installed on printer 145 memory card installing 26 troubleshooting 194 menu settings page printing 43 menus Active NIC 103 AppleTalk 108 Bin Setup 101 Confidential Print 116 Configure MP 94 Custom Bin Names 100 Custom Names 100 Custom Types 99 Default Source 90 diagram of 88 Disk Wiping 117 Finishing 133 Flash Drive 127 General Settings 120 Help 144 HTML 142 Image 143 IPv6 106 Job Accounting 131 Miscellaneous Security
Index supported by printer 78 where to load 78 Paper Weight menu 96 Parallel [x] menu 110 PCL Emul menu 140 PDF menu 139 port settings configuring 54 PostScript menu 139 print cartridge replacing 152 print cartridges ordering 150 print irregularities 200 print job canceling, from computer 87 print quality cleaning the printhead lenses 148 print quality troubleshooting black streaks on a page 204 blank pages 195 characters have jagged edges 196 clipped images 196 fine horizontal lines 197 gray background on
Index 82.xx Waste toner bottle nearly full 186 83.xx Replace transfer module 186 83.xx Transfer module life warning 186 83.xx Transfer module missing 186 88.xx [Color] cartridge critically low 187 88.xx [color] cartridge low 187 88.
Index printing from Windows 86 repeating print defects 202 replacing a print cartridge 152 replacing the waste toner bottle 155 reports viewing 159 Reports menu 102 reserve print jobs 85 printing from a Macintosh computer 86 printing from Windows 86 Restore held jobs? 179 restoring factory default settings 160 S safety information 6, 7 Security Audit Log menu 118 security lock 22 selecting a location for the printer 9 Serial [x] menu 112 serial printing setting up 55 Set Date and Time menu 119 setting TCP
Index tray linking does not work 190 unexpected page breaks 191 troubleshooting, print quality black streaks on a page 204 blank pages 195 characters have jagged edges 196 clipped images 196 fine horizontal lines 197 gray background on prints 198 light colored line, white line, or incorrectly colored line appears on prints 199 poor transparency quality 206 print irregularities 200 print is too dark 201 print is too light 201 repeating print defects 202 shadow images appear on prints 197 skewed print 203 so
