C912 User’s Reference March 2002 www.lexmark.
Edition notice March 2003 The following paragraph does not apply to any country/region where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Table of Contents Notices .................................................................................................1 Trademarks .......................................................................................................... 1 Licensing notice .................................................................................................... 2 Cautions and warnings ......................................................................................... 3 Safety information ..............
Card stock .......................................................................................................... 46 Chapter 4: Using printer menus ..................................................... 48 Disabling operator panel menus ........................................................................ 49 Enabling operator panel menus ......................................................................... 49 Color Menu .............................................................................
Replacing a toner cartridge .............................................................................. 165 Resetting the maintenance counter ................................................................. 170 Cleaning the LEDs ........................................................................................... 173 Closing the top cover ....................................................................................... 175 Opening the top cover ...............................................
Notices Trademarks Lexmark, Lexmark with diamond design, FontVision and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries/regions. ImageQuick and OptraImage are trademarks of Lexmark International, Inc. Operation ReSource is a service mark of Lexmark International, Inc. PCL® is a registered trademark of the Hewlett-Packard Company.
Helvetica Linotype-Hell AG and/or its subsidiaries Hoefler Jonathan Hoefler Type Foundry ITC Avant Garde Gothic International Typeface Corporation ITC Bookman International Typeface Corporation ITC Lubalin Graph International Typeface Corporation ITC Mona Lisa International Typeface Corporation ITC Zapf Chancery International Typeface Corporation Joanna The Monotype Corporation plc Marigold Arthur Baker Monaco Apple Computer, Inc. New York Apple Computer, Inc.
The Lexmark modified GNU licensed software is free software; you can redistribute it and/or modify it under the terms of the licenses referenced above. These licenses do not provide you any rights to the Lexmark copyrighted software in this printer. Since the GNU licensed software that the Lexmark modifications are based upon is supplied explicitly without warranty, use of the Lexmark modified version is similarly provided without warranty.
The FCC Class A limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Japanese VCCI notice The United Kingdom Telecommunications Act 1984 This apparatus is approved under the approval number NS/G/1234/J/100003 for the indirect connections to the public telecommunications systems in the United Kingdom. Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296.
1 Printer overview The following illustrations show a standard model configuration and a fully configured network printer (without the optional staple punch finisher). If you have attached paper handling options to your printer, it may look more like the fully configured model. For information on other possible configurations, refer to the Setup Guide.
Printer overview capacity to 2300 sheets. You can also add an optional high capacity feeder making the total paper capacity 5300 sheets. A finisher that offers staple, hole-punch, and job offset options is also available to give you a more professional and efficient output. Print speed Your printer can print four-color and mono jobs at up to 28 ppm.
2 Printing This section contains information about understanding the operator panel, changing printer settings, and understanding operator panel menus. You can change most printer settings from your software program or printer driver. Settings you change from the application or printer driver apply only to the job you are preparing to send to the printer. Changes made to printer settings from a software program override changes made from the operator panel.
Printing Understanding the operator panel The printer operator panel has a two line by 16-character liquid crystal display (LCD), five buttons, and one indicator light. Ready LCD 1 Menu 2 Select 3 Go 5 Return 4 Stop 6 Indicator light Indicator light The indicator light gives information about the status of your printer.
Printing The following information describes the functions of each button. Note: Buttons act upon the information displayed on the second line of the operator panel. Go Press the Go button to: • Return to the Ready state if the printer is in an offline situation (the Ready message does not display on the operator panel). • Exit printer menus and return to the Ready state. • Clear operator panel error messages.
Printing To select a new value as a setting: 1 From a Ready status message, press Menu. The menu names appear. 2 Continue to press and release Menu until you see the menu you need. 3 Press Select to select the menu or menu item displayed on the second line of the display. • • If the selection is a menu, the menu opens and the first printer setting in the menu appears. If the selection is a menu item, the default setting for the menu item appears.
Printing 4 Verify that the options you installed are correctly listed under “Installed Features.” If an option you installed is not listed, turn the printer off, unplug the power cord, and reinstall the option. Note: To prevent an electrical overload, plug your printer into a well-grounded outlet on a non-ground fault interrupter (GFI) circuit. 5 Verify the amount of memory installed is correctly listed under “Printer Information.
Printing 4 Adjust the printer settings according to your need. The printer settings available are determined by the program that opens your file. Note: Click Properties or Setup to adjust printer settings not available from the first screen, and then click OK. 5 Click OK or Print to send the job to the selected printer. Canceling a print job 1 Press Menu. Job Menu appears on the first line of the display and Cancel Job appears on the second line. 2 Press Select.
Printing Loading paper Complete these instructions to load print materials into any of the standard or optional trays. 1 Pull the paper tray out until it stops. 2 Press the metal plate down until it locks.
Printing 3 Release the left paper guide by squeezing it and sliding it into the position for the size of paper you are loading. Note: The position of the left paper guide tells the printer the size of the paper in the tray. If the left paper guide is in the wrong position, you may experience paper feeding problems or incorrect page formatting. 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges of the stack on a level surface.
Printing 5 Place the paper in the tray, print side down. Note: Do not exceed the maximum stack height for recommended media shown in the stack height table on the Quick Reference sheet or in the Media guidelines. Overfilling the tray may cause jams. 6 Squeeze the front paper guide lever and slide the guide until it lightly touches the stack of paper. Make sure the left paper guide is positioned snugly against the stack of paper.
Printing 7 Rotate the paper size dial until the size of the paper in the tray is indicated. Note: This setting serves as a visual reminder only; it has no effect on the operation of the printer. 8 Push the tray in. Loading other paper sizes See Loading the multipurpose feeder for instructions on loading letterhead in the multipurpose feeder. Note: Labels and Lexmark transparencies (LTR P/N 12A5940, or A4 P/N 12A5941) may only be fed from the optional Heavy Media Tray.
Printing Loading the multipurpose feeder The multipurpose feeder can hold several sizes and types of paper, such as transparencies and envelopes. It is useful for single page printing on letterhead, colored paper, or other specialty media. Refer to the Card Stock & Label Guide for more information on paper types and sizes. You can use the multipurpose feeder one of two ways: • • Paper tray—Load paper or other print media in the feeder with the intention of leaving the media in the feeder.
Printing • • Do not place objects on the multipurpose feeder. Also, avoid pressing down or applying excessive force on it. Do not remove any paper tray while a job is printing from the multipurpose feeder or Busy is displayed on the operator panel. Doing so may cause a jam. To load the multipurpose feeder: 1 Open the multipurpose feeder, and then extend the recessed tray to accommodate the paper you want to use. 2 Slide the paper width guides to the correct position.
Printing 3 Push down the bottom plate until it locks into place. 4 Prepare the print media for loading. • Flex paper or fan envelopes back and forth. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges and avoid touching the print side. Fan the stack of transparencies to prevent jams. Be careful not to scratch or leave fingerprints on the transparencies. 5 Load one type of print media in the multipurpose feeder. Do not mix types.
Printing • Loading paper, transparencies, labels, and card stock a Load paper, transparencies, labels, and card stock in the center of the tray with the recommended print side face up. b Continue with step 6. Loading envelopes a Load envelopes flap side down, with the flap closed, and with the return address area on the right. Orient the envelopes so that the edge with the return address and stamp area will enter the multipurpose feeder last.
Printing Loading letterhead a For both simplex (single-sided) and duplex (double-sided) printing on letterhead, place the printed side face up. b Continue with step 6. 6 Gently slide the print media into the multipurpose feeder. Note: Forcing the print media may cause a jam. 7 Slide the width guides until they lightly rest against the edges of the print media. Do not bend the print media. 8 Push the SET button to the left to unlock the bottom plate.
Printing 9 Select the paper source, size, and type from your software program and select paper size and type from the operator panel. a Make sure the paper size (MP Feeder Size) and paper type (MP Feeder Type) for the multipurpose feeder are set to the correct value for the print media you are loading. (See Paper and Paper Type for detailed information about these settings.) b Press Go to return to Ready. Note: Software settings may override operator panel settings.
Printing 4 Close the multipurpose feeder.
Printing Using the Print and Hold function When sending a job to the printer, you can specify in the driver that you want the printer to hold the job in memory. When you are ready to print the job, you must go to the printer and use the operator panel menus to identify which held job you want to print. Printing and deleting held jobs Once held jobs are stored in printer memory, you can use the operator panel to specify what you want to do with one or more of the jobs.
Printing 6 Press Go to print or delete specific jobs you have marked. The printer briefly displays messages indicating what Print and Hold functions it is performing, and then returns to the Ready state. Recognizing when format errors occur If the symbol appears on the display, it indicates that the printer had trouble formatting one or more of the held jobs. These formatting problems are most commonly the result of insufficient printer memory or invalid data that might cause the printer to flush the job.
Printing Printing confidential jobs When you send a job to the printer, you can enter a personal identification number (PIN) from the driver. The PIN must be four digits using the numbers 1–6. The job is then held in printer memory until you enter the same four-digit PIN from the operator panel and choose to print or delete the job. This ensures that the job does not print until you are there to retrieve it, and no one else using the printer can print the job.
Printing Printing with custom size specialty media Your printer supports a wide range of paper sizes and types, some of which exceed the dimensions of your printer’s standard trays. As a result, when printing with media of a special size you must first make the appropriate adjustments to both your printer and your printer’s driver.
Printing Once the Universal paper size is set, you must designate Universal as the paper size for the multipurpose feeder. Note: The Multipurpose Feeder (MP Feeder) and Manual Paper are not the same designation. To set the paper size for the multipurpose feeder: 1 Press Return until you see the main menu. 2 Press Menu until you see Paper Menu, then press Select. 3 Press Menu until you see Paper Size, then press Select. 4 Press Menu until you see MP Feeder Size, and then press Select.
Printing • 5 Under Form Size, enter the form’s dimensions in the fields for Width and Length. In the case of 12x18 in. paper, you would enter 12.0 under Width and 18.0 under Length. 6 Specify the appropriate units of measurement. 7 Click the Add button to add the form to the Defined User Forms list, and then click OK to return to Printer Properties. 8 In Properties, under the Paper tab, make sure that your new custom form is displayed in the Form Type field.
Printing 7 For Windows 2000 and XP, in the Printers folder, highlight your printer by clicking it once. Go to File Printing Preferences. 8 In Printing Preferences, select the Paper tab. 9 For PostScript drivers for Windows 2000 and XP, select your custom form from the list under Form Type. For PCL Drivers for Windows 2000 and XP, select your custom form from the list under Form Size. 10 Open your program and print your document. Notes: • Some programs may override your print settings.
Printing For Mac OS X v10.2: 1 In your program, go to File Page Setup. 2 Under Format for, select the Any Printer option. 3 Under Settings, select Custom Paper Size, and then click New. 4 Enter the name for your custom paper size. 5 Enter the appropriate dimensions and margins. 6 Click Save. 7 Click OK. 8 In your program, go to File Page Setup. 9 Under Format for, make sure that the Any Printer option is selected. 10 Under Paper Size, select the custom size you want to use. 11 Print your document.
Printing Tips for successful printing Storing print media Properly storing the media helps ensure trouble-free printing. Use the following guidelines: • • • • For best results, store media in an environment where the temperature is approximately 21°C (70°F) and the relative humidity is 40%. Store cartons of paper on a pallet or shelf, rather than directly on the floor.
Printing Understanding fonts Resident fonts Your printer is equipped with resident fonts stored permanently in printer memory. Different fonts are available in PCL 6 and PostScript 3 emulations. Some of the most popular typefaces, like Courier and Times New Roman, are available for all printer languages. The fonts in the PCL emulation are compatible with the fonts in the HP4500 and include four additional fonts and many extra symbol sets to support extra languages and programs.
Printing PCL 6 emulation PostScript 3 emulation CourierPS Courier CourierPS Oblique Courier-Oblique CourierPS Bold Courier-Bold CourierPS Bold Oblique Courier-BoldOblique CG Omega CG Omega Bold CG Omega Italic CG Omega Bold Italic Garamond Antiqua Garamond-Antiqua Garamond Halbfett Garamond-Halbfett Garamond Kursiv Garamond-Kursiv Garamond Kursiv Halbfett Garamond-KursivHalbfett Helvetica Light Helvetica-Light Helvetica Light Oblique Helvetica-LightOblique Helvetica Black Helvetica-B
Printing PCL 6 emulation PostScript 3 emulation Courier Bold Intl-Courier-Bold Courier Bold Italic Intl-Courier-BoldOblique Letter Gothic LetterGothic Letter Gothic Italic LetterGothic-Slanted Letter Gothic Bold LetterGothic-Bold LetterGothic-BoldSlanted Marigold Marigold Century Schoolbook Roman NewCenturySchlbk-Roman Century Schoolbook Italic NewCenturySchlbk-Italic Century Schoolbook Bold NewCenturySchlbk-Bold Century Schoolbook Bold Italic NewCenturySchlbk-BoldItalic Optima Optima-
Printing PCL 6 emulation PostScript 3 emulation Univers Condensed Medium Italic Univers-CondensedOblique Univers Condensed Bold Univers-CondensedBold Univers Condensed Bold Italic Univers-CondensedBoldOblique Wingdings Wingdings-Regular ITC Zapf Chancery Medium Italic ZapfChancery-MediumItalic ITC Zapf Dingbats ZapfDingbats Univers-Extended Univers-ExtendedObl Univers-BoldExt Univers-BoldExtObl Univers-Light Univers-LightOblique Clarendon Clarendon-Light Clarendon-Bold Helvetica-Condensed Helv
Printing PCL 6 emulation PostScript 3 emulation Bodoni-Bold Bodoni-BoldItalic Bodoni-Poster Bodoni-PosterCompressed CooperBlack CooperBlack-Italic Copperplate-ThirtyTwoBC Copperplate-ThirtyThreeBC Eurostile Eurostile-Bold Eurostile-ExtendedTwo Eurostile-BoldExtendedTwo GillSans GillSans-Italic GillSans-Bold GillSans-BoldItalic GillSans-Condensed GillSans-BoldCondensed GillSans-Light GillSans-LightItalic GillSans-ExtraBold Goudy Goudy-Italic Goudy-Bold Goudy-BoldItalic Goudy-ExtraBold HoeflerText-Regular H
Printing PCL 6 emulation PostScript 3 emulation JoannaMT-BoldItalic LubalinGraph-Book LubalinGraph-BookOblique LubalinGraph-Demi LubalinGraph-DemiOblique Resident bit mapped fonts PCL 6 emulation PostScript 3 emulation Line Printer 16 POSTNET Bar code Symbol sets A symbol set is an encoded collection of alphabetic and numeric characters, punctuation, and special characters available in the font you select.
Printing Downloadable fonts ABICOMP Brazil/Portugal Wingdings ISO 25: French ABICOMP International POSTNET Bar code ISO 57: Chinese DeskTop ISO : German ISO 60: Norwegian version 1 Legal ISO : Spanish ISO 61: Norwegian version 2 MC Text ISO 2: IRV (Int'l Ref Version) ISO 69: French Microsoft Publishing ISO 4: United Kingdom ISO 84: Portuguese Russian-GOST ISO 6: ASCII ISO 85: Spanish Ukrainian ISO 10: Swedish ISO 8859-1 Latin 1 (ECMA-94) PCL ITC Zapf Dingbats ISO 11: Swedish for Na
Printing Euro support Support for the euro currency character is included in all applicable fonts for both the PostScript and PCL emulations. Twelve of the PCL symbol sets support the euro character, including all seven Windows symbol sets. Hebrew and Arabic fonts A variety of downloadable fonts for Hebrew and Arabic are included on the CD that shipped with the printer. FontVision Also included on the CD is the FontVision™ Management utility and screen fonts to match the resident scalable fonts.
3 Media guidelines Use recommended media (paper, transparencies, envelopes, card stock and labels) for your printer to avoid printing problems.For detailed information about media characteristics, refer to the Card Stock & Label Guide located on the Lexmark Web site at www.lexmark.com. Brief guidelines for choosing paper and other media follow.
Media guidelines Your printer supports a wide variety of paper types, sizes, and weights. The standard tray (tray 1) and optional trays 2, 3, and 4 are marked with stack height letters A, B, C. The optional heavy media tray is marked with stack height letters D, E, and F. For detailed information about media characteristics, refer to the Card Stock and Label Guide located on the Lexmark Web site at www.lexmark.com.
Media guidelines The following are not recommended for your printer: • • • • • • • • • • • • Paper with a large cotton content Paper with a rough or heavily textured surface Coated papers, such as erasable bond Preprinted papers manufactured with chemicals that may contaminate the printer Paper designed for inkjet printers Deformed or damaged paper Paper that is wet or has absorbed moisture Paper that is punched, embossed, or perforated Multiple-part forms Synthetic papers Thermal papers Recycled paper ha
Media guidelines Transparencies For best results, use the following Lexmark transparencies: Description Size Part number Professional color laser transparencies Letter 12A5940 A4 12A5941 These transparencies are designed to provide optimal print quality. Using other transparencies designed for laser printers may yield unpredictable results and possibly cause damage to your printer.
Media guidelines • Adjust both multipurpose feeder guides to fit the envelope width. Labels Use only labels designed for laser printers. Use only label sheets that have no gaps between the labels, as shown. Try a sample of any labels before purchasing a large quantity. Acceptable labels Unacceptable labels Labels must be able to withstand temperatures of 180°C (356°F) without melting, discoloring, offsetting, or releasing hazardous emissions.
Media guidelines Card stock 47
4 Using printer menus Select a menu or menu item for more details.
Using printer menus Disabling operator panel menus To disable the operator panel menus so that changes cannot be made to the printer default settings: 1 Turn the printer off. Note: Disabling the operator panel menus does not prevent access to the Job Menu or to the Print and Hold function. 2 Press and hold Select and Return and turn the printer on. 3 Release the buttons when you see Performing Self Test. Config Menu appears on the first line of the display.
Using printer menus Color Menu Use the Color Menu to adjust print quality and customize color printing. Note: Values marked by an asterisk (*) are the factory default settings. Menu Item Purpose Values Color Correction To adjust the printed color to better match the colors of other output devices or standard color systems. Auto* Note: Due to the differences between additive and subtractive colors, certain colors that appear on your monitor are impossible to duplicate on your printer.
Using printer menus Menu Item Purpose Values Manual Color To let users customize the RGB or CMYK color conversions applied to each object on the printed page. Color conversion of the data specified using RGB combinations can be customized based on object type (text, graphics, or image). RGB Image • sRGB Display*: Applies a color conversion table to produce output that approximates the colors displayed on a computer monitor.
Using printer menus Menu Item Purpose Values Toner Darkness To lighten or darken printed output, or conserve toner. 5 If Print Mode is Black & White, a setting of 5 increases toner density and darkness to all print jobs (PCL or PostScript). If Print Mode is Color, a setting of 5 is the same as 4. 4* Default toner darkness setting. 3 Reduction in toner consumption. 2 Further reduction in toner consumption. 1 Maximum reduction in toner consumption.
Using printer menus Menu Item Purpose Values Duplex To set duplexing as the default for all print jobs. (Select Duplex from the printer driver to duplex only specific jobs.) Off* Prints on one side of the paper. On Prints on both sides of the paper. To define the way duplexed pages are bound, and how the printing on the back of the sheet (evennumbered pages) is oriented in relation to the printing on the front (odd-numbered pages).
Using printer menus Menu Item Purpose Values Multipage Print To print multiple page images on one side of a sheet of paper. Also called n-up or Paper Saver. Off* Prints one page image per side. 2 Up Prints two page images per side. 3 Up Prints three page images per side. 4 Up Prints four page images per side. 6 Up Prints six page images per side. 9 Up Prints nine page images per side. 12 Up Prints twelve page images per side. 16 Up Prints sixteen page images per side.
Using printer menus Menu Item Purpose Values Staple Job To set stapling as the default for all print jobs. (Select stapling from the printer driver if you want to staple only specific jobs.) Off* Does not staple print jobs. On Staples each print job sent to the printer. To specify the paper source you want the printer to use when it primes the stapler.
Using printer menus Menu Item Purpose Infrared Buffer Whenever the value of the NPA Mode, Infrared Port, or Job Buffering is changed from the operator panel, the printer automatically restarts upon exiting the menus in order to reconfigure memory. Note: Only displayed when Infrared Port is not set to Disabled. =Disabled =Auto* =36 K ...
Using printer menus Job Menu The Job Menu is only available when the printer is busy processing or printing a job, when a printer message is displayed, or when the printer is in Hex Trace mode. Press Menu to open the Job Menu. Menu Item Purpose Values Cancel Fax To cancel outgoing faxes before they are transmitted or to cancel incoming faxes before they finish printing. R Cancels an incoming fax. When the fax number for the sending machine is displayed, press Select to cancel the incoming fax.
Using printer menus Menu Item Purpose Confidential Job To print confidential jobs stored in printer memory. Held Jobs Reset Active Bin Values Note: When the confidential job prints, it is automatically deleted from printer memory. 1 Enter the Personal Identification Number (PIN) associated with your confidential job. Enter PIN 2 Then select a value: Print All Jobs Prints all jobs associated with your PIN. To print Reserve Print, Repeat Print, or Verify Print jobs stored in printer memory.
Using printer menus Menu Item Purpose Values Prime Stapler The staple priming operation is mostly required when a user loads a new staple cartridge in the stapler device. However, this operation may also be required when a staple jam has occurred as part of the staple jam clearing procedure.
Using printer menus Menu Item Purpose Values Network Setup To configure an internal print server. Values for this menu item are supplied by the specific print server. Select the menu item to see the available values. Note: Refer to the documentation on the drivers CD for more information. NPA Mode Off Printer does not perform NPA processing. Auto* Printer examines the data to determine the format and then processes it appropriately.
Using printer menus Parallel Menu Use the Parallel Menu to change printer settings affecting jobs sent to the printer through a parallel port (either Std Parallel or Parallel Opt ). Note: Values marked by an asterisk (*) are the factory default settings. Menu Item Purpose Values Advanced Status To enable bidirectional communication through the parallel port. Off Disables parallel port negotiation. On* Enables bidirectional communication through the parallel interface.
Using printer menus Menu Item Purpose Values Parallel Buffer To configure the size of the parallel input buffer. Disabled Disables job buffering. Any jobs already buffered on the disk are printed before normal processing of incoming jobs resumes. Auto* Printer automatically calculates the Parallel Buffer size (recommended setting). 3K to maximum size allowed User specifies the Parallel Buffer size.
Using printer menus Menu Item Purpose Values Protocol To specify the parallel interface protocol. Standard May resolve some parallel interface problems. Fastbytes* Provides compatibility with most existing parallel interface implementations (recommended setting). PCL Emul Menu Use the PCL Emul Menu to change printer settings that only affect jobs using the PCL emulation printer language. Note: Values marked by an asterisk (*) are the factory default settings.
Using printer menus Menu Item Purpose Values Font Source To determine the set of fonts displayed in the Font Name menu item. Resident* Displays all fonts resident in printer RAM when the printer ships from the factory. Download Displays all fonts downloaded to printer RAM. Flash Displays all fonts stored in flash memory. Disk Displays all fonts stored on the printer hard disk. All Displays all fonts available to the printer from all sources. 1...
Using printer menus Menu Item Purpose Values Symbol Set To choose a symbol set for a specified font name. 10U PC-8* (country/ regionspecific factory default values) 12U PC-850* (country/ regionspecific factory default values) Tray Renumber A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols used when printing with a selected font. Symbol sets support the different requirements for languages or specific programs, such as math symbols for scientific text.
Using printer menus Paper Menu Use the Paper Menu to define the paper loaded in each paper tray and the default paper source and output bin. Note: Values marked by an asterisk (*) are the factory default settings. Menu Item Purpose Values Assign Type/ Bin To send print jobs to a specific output bin based on the requested paper type. Plain Paper Bin Note: If a user-defined name is available, it is displayed instead of Custom Bin. The name is truncated to 14 characters.
Using printer menus Menu Item Purpose Values Configure MP To determine when the printer selects paper loaded in the multipurpose feeder. Cassette* Printer treats the multipurpose feeder like any other paper tray. If a print job requests a paper size or type that is only loaded in the multipurpose feeder, the printer pulls paper from the multipurpose feeder for the job.
Using printer menus Menu Item Purpose Values Paper Loading To properly handle preprinted paper loaded in a tray, whether the job is a duplexed job or a single-sided job. 1 Select a paper type. Card Stock Load Note: If a user-defined name is available, it is displayed instead of Custom Loading. The name is truncated to 14 characters. Glossy Loading Colored Loading Custom Loading Ltrhead Loading Preprint Loading Bond Loading 2 Select a value.
Using printer menus Menu Item Purpose Values Paper Size To identify the default paper size for each paper source. For trays with automatic size sensing, only the value detected by the hardware is displayed. 1 Select a paper source. Tray Size Manual Pap Size MP Feeder Size Manual Env Size 2 Select a value. Letter* (* Denotes country/regionspecific factory default values) Note: Size sensing must be turned off for Statement and Folio values to appear.
Using printer menus Menu Item Purpose Values Paper Type To identify the type of paper installed in each paper source. Use this menu item to: • Optimize print quality for the specified paper. • Select paper sources through your software program by selecting type and size. • Automatically link paper sources. Any sources containing the same type and size of paper are automatically linked by the printer, if you have set the Paper Size and the Paper Type to the correct values. 1 Select a paper source.
Using printer menus Menu Item Purpose Values Paper Weight To identify the relative weight of the paper loaded in a specific source and ensure that the toner adheres properly to the printed page. 1 Select a paper type. Plain Weight Note: If a user-defined name is available, it is displayed instead of Custom Weight. The name is truncated to 14 characters.
Using printer menus Menu Item Purpose Values Universal Setup To determine the default size when the Paper Size setting for a tray or feeder is Universal. Inches* 1 Select a unit of measure. (* Denotes a country/regionspecific factory default value) 2 Select the values. Millimeters* Portrait Width =76–360 mm (216 mm*) =3.00–14.17 in. (8.5 in.*) Portrait Height =76–360 mm (360 mm*) Feed Direction =Short Edge* Paper Menu 72 =3.00–14.17 in. (14.17 in.
Using printer menus Fax Menu Use the Fax Menu to change fax settings for your printer. Note: Values marked by an asterisk (*) are the factory default settings. Menu Item Fax Setup Purpose Value • Station Name = (An alphanumeric value which is 20 characters.) The value is displayed using the encoding determined by the value of Display Language. • Station Number = (An alphanumeric value which is 20 characters.) The value is displayed using the encoding determined by the value of Display Language.
Using printer menus Menu Item Fax Logs Purpose Value • Print Send Log • Print Rcv Log • Auto Print Logs =No =Yes* • Clear Logs =Yes • Transmission Log =Print Always =Print Never =Print on Error* • Log Paper Size Note: Only installed paper sizes are displayed.
Using printer menus Menu Item Fax Logs (Continued) Purpose Value • Log Paper Type Note: Only installed paper types are displayed. If a user-defined name is available for a Custom Type, then the name is displayed instead of “Custom Type x.” The name is truncated to 14 characters.
Using printer menus Menu Item Fax Send Purpose Value • Automatic Redial =0 ... 14 (5*) Note: The value 0 indicates Redial is set to Disabled. • Redial Frequency =1 ...
Using printer menus Menu Item Fax Receive Purpose Value • Fax Storage =Off =On* • Fax Paper Size Note: Only installed paper sizes are displayed. =A4* (NonUS) =A5 =JIS B5 =Letter* (US) =Legal =Executive =JIS B4 =A3 =11x17 =Folio =Statement =Universal • Fax Paper Type Note: Only installed paper types are displayed. If a user-defined name is available for a Custom Type, then the name is displayed instead of “Custom Type x”. The name is truncated to 14 characters.
Using printer menus Menu Item Fax Receive (Continued) Purpose Value • Fax Output Bin Note: Only installed output bins are displayed. If a user-defined name is available for an output bin, then the name is displayed instead. The name is truncated to 14 characters. Note: If multiple output bins are assigned the same name, the name only appears once in the Output Bin value list. Note: If Bin 2 is installed, then it is the default Fax Output Bin. Otherwise, the Standard Bin is the default.
Using printer menus PostScript Menu Use the PostScript Menu to change printer settings that only affect jobs using the PostScript emulation printer language. Note: Values marked by an asterisk (*) are the factory default settings. Menu Item Purpose Values Font Priority To establish the font search order. Resident* Printer searches printer memory for the requested font before searching flash memory or hard disk.
Using printer menus Serial Menu Use the Serial Menu to change printer settings affecting jobs sent to the printer through a serial port (either Standard Serial or Serial Opt ). Note: Values marked with an asterisk (*) are the factory default settings. Menu Item Purpose Values Baud To specify the rate at which data can be received through the serial port.
Using printer menus Menu Item Purpose Values NPA Mode To specify whether the printer performs the special processing required for bidirectional communication, following the conventions defined in the Network Printing Alliance (NPA) Protocol. On Printer performs NPA processing. If data is not in NPA format, it is rejected as bad data. Off Printer does not perform NPA processing. Auto* Printer examines the data to determine the format and then processes it appropriately.
Using printer menus Menu Item Purpose Values PS SmartSwitch To configure the printer so it automatically switches to PostScript emulation when a print job received through the serial port requires it, regardless of the default printer language. On* Printer examines data on the serial interface and selects PostScript emulation if the data indicates that is the required printer language. Off Printer does not examine the incoming data.
Using printer menus Setup Menu Use the Setup Menu to configure a variety of printer features. Note: Values marked by an asterisk (*) are the factory default settings. Menu Item Purpose Values Alarm Control To establish whether the printer sounds an alarm when the printer requires operator intervention. Off Printer does not sound an alarm. Single* Printer sounds three quick beeps. Continuous Printer repeats three beeps every 10 seconds.
Using printer menus Menu Item Purpose Values Download Target To specify the storage location for downloaded resources. RAM* All downloaded resources are automatically stored in printer memory (RAM). Flash All downloaded resources are automatically stored in flash memory. Disk All downloaded resources are automatically stored on the hard disk. Off* Hole Punch Waste Full is displayed until someone empties the hole punch box.
Using printer menus Menu Item Purpose Values Page Protect To successfully print a page that may otherwise generate Complex Page errors. Off* Prints a partial page of data if memory is insufficient to process the entire page. If, after selecting On, you still cannot print the page, you may also have to reduce the size and number of fonts on the page, or increase the installed printer memory. On Ensures that an entire page is processed before it prints.
Using printer menus Menu Item Purpose Values Print Timeout To specify the amount of time (in seconds) the printer waits before printing the last page of a print job that does not end with a command to print the page. The print timeout counter does not start until Waiting is displayed. Disabled Printer Language To establish the default printer language used to communicate data from the computer to the printer.
Using printer menus Menu Item Purpose Values Staple Alarm To specify how the printer responds when it is out of staples. Off Load Staples is displayed until someone loads staples. If an Auto Continue value is selected from the Setup Menu, the printer resumes printing after the specified timeout value. Single* Printer stops printing, displays Load Staples, and sounds three quick beeps.
Using printer menus Supplies Menu The Supplies Menu provides information about printer supplies that require attention. It is only available when a supply is low or needs replacement. Menu Item Purpose Values Toner To view the status of the color print cartridges. Low Color Photo Devs To view the status of the color photoconductor. =Life Warning Black Photo Dev To view the status of the black photoconductor. =Life Warning Fuser To view the status of the fuser.
Using printer menus Menu Item Purpose Values Supplies Life To view the status of all of the printer supplies. Note: Staples and Hole Punch Box only appear in the menu when a finisher is installed on the printer. Note: This is a two-level menu.
Using printer menus USB Menu Use the USB Menu to change printer settings affecting a Universal Serial Bus (USB) port (USB Option ). Note: Values marked by an asterisk (*) are the factory default settings. Menu Item Purpose Values Job Buffering To temporarily store jobs on the printer hard disk before printing. Off* Does not buffer print jobs to the hard disk. Note: Changing the Job Buffering menu item automatically resets the printer. On Buffers print jobs to the hard disk.
Using printer menus Menu Item Purpose Values PS SmartSwitch To configure the printer so it automatically switches to PostScript emulation when a print job received through the USB port requires it, regardless of the default printer language. On* Printer examines data on the USB interface and selects PostScript emulation if the data indicates that is the required printer language. Off Printer does not examine the incoming data.
Using printer menus Menu Item Purpose Values Factory Defaults To return your printer settings to the factory default values. Restore • All menu items are returned to the factory default values except: – Display Language. – All settings in the Parallel Menu, Serial Menu, Network Menu, and USB Menu. • All downloaded resources (fonts, macros, and symbol sets) in printer memory (RAM) are deleted. (Resources residing in flash memory or on the hard disk are unaffected.
Using printer menus Menu Item Purpose Values Job Acct Stat To print a listing of all job statistics stored on the hard disk, or to clear all statistics on the disk. Print Directory Print Prints all statistics available for the most recent print jobs. Clear Deletes all accumulated job statistics from the hard disk. To print a list of all the resources stored in flash memory or on the hard disk.
5 Understanding printer messages The operator panel displays messages describing the current state of the printer and indicates possible printer problems you must resolve. This topic provides a list of all printer messages, explains what they mean, and tells you how to clear the messages For Finisher error messages, see the Finisher Manual.
Understanding printer messages Message What this message means What you can do Check Connection The specified device is either not fully connected to the printer or is experiencing a hardware failure. • Reestablish communication by removing the specified device and reattaching it to the printer. • Press Go to clear the message and continue printing. • If a hardware failure, turn the printer off and back on.
Understanding printer messages Message What this message means What you can do Did You Replace Fuser? You have turned on the printer while the fuser is in the warning state and needs to be replaced. • Press Select to reset the fuser maintenance counter. • Press Stop to continue. The message continues to appear each time you turn the printer on while the fuser is in the warning state. Disabling Menus The printer is responding to a request to disable the menus. • Wait for the message to clear.
Understanding printer messages Message What this message means What you can do Formatting Disk yyy% The printer is formatting the hard disk. When formatting takes longer than usual, the second line of the display shows the percent complete. Wait for the message to clear. Formatting Flash The printer is formatting the flash memory. Fuser Maintenance The counter that tracks wear on the fuser has reached its limit. Warning: Do not turn the printer off while this message is displayed.
Understanding printer messages Message What this message means What you can do Install or Cancel Job The printer is requesting that a specified device be installed so it can print a job. • Turn the printer off, install the specified device, and restart the printer. • Press Menu to open the Job Menu and cancel the current job. Invalid Engine Code The printer engine code has not Call for service. been programmed or is not valid.
Understanding printer messages Message What this message means What you can do Menus Disabled The printer menus are disabled. You cannot change the printer settings from the operator panel. You can still open the Job Menu to cancel a job that is printing or to select a confidential job or a held job that you want to print. If you need access to the printer menus, contact your network administrator.
Understanding printer messages Message What this message means What you can do Printer Calibrating The printer is adjusting the color tables to correct variations caused by environmental conditions. Wait for the message to clear. See also: Color Menu Print Jobs on Disk Jobs that were spooled to the hard disk before the printer was last turned off have not yet printed. • Press Go to print the jobs. • Press Return or Stop to delete the jobs from the hard disk without printing them.
Understanding printer messages Message What this message means Programming Error P An error occurred while the printer was programming code into memory. Queuing and Deleting Jobs The printer is deleting one or more held jobs and sending one or more jobs to print. Queuing Jobs The printer is sending one or more held jobs to print.
Understanding printer messages Message What this message means What you can do Restore Held Jobs. Go/ Stop? Someone reset the printer or turned it on, and the printer detects Print and Hold jobs stored on the hard disk. • Press Go. All Print and Hold jobs on the hard disk are restored to printer memory. • Press Return or Stop. No Print and Hold jobs are restored to printer memory. The printer returns to the Ready state.
Understanding printer messages Message What this message means What you can do Tray Missing The specified tray is either missing or not fully inserted into the printer. Insert the tray completely into the printer. The printer detects an unsupported disk. • Press Go to clear the message. • Format the disk. Unsupported Disk See also: Loading a paper tray Note: Disk operations are not allowed until the disk is formatted. USB The printer is processing data through the specified USB port.
Understanding printer messages Message What this message means What you can do 34 Short Paper The printer has determined that the length of the paper in the source specified on the second line of the display is too short to print the formatted data. • Press Go to clear the message and continue printing. The printer does not automatically reprint the page that prompted the message. • Make sure the Paper Size setting in the Paper Menu is correct for the size paper you are using.
Understanding printer messages Message What this message means What you can do 37 Insufficient Memory The printer memory is full and cannot continue processing current print jobs. • Press Go to clear the message and continue the current print job. The printer frees memory by deleting the oldest held job and continues deleting held jobs until there is enough printer memory to process the job. • Press Stop to clear the message without deleting any held jobs. The current job may not print correctly.
Understanding printer messages Message What this message means What you can do 4 Unsupported Firmware Card The printer detects an unsupported version of firmware on the installed firmware card. • Turn the printer off, and then press and hold Go while turning it on. The printer reads the code on the system card and bypasses the code on the firmware card. • Remove the firmware card.
Understanding printer messages Message What this message means What you can do 54 Network Software Error The printer cannot establish communications with an installed network port. • Press Go to clear the message and continue printing. The job may not print correctly. • Program new firmware for the network interface by way of the parallel port. • Press Menu to open the Job Menu and reset the printer.
Understanding printer messages Message What this message means What you can do 58 Too Many Bins Attached • Too many output bins are installed. • An unsupported configuration of output bins is installed. Turn off and unplug the printer. Remove the additional output option(s). Plug in the printer and turn it on. Note: To prevent an electrical overload, plug your printer into a well-grounded outlet on a nonground fault interrupter (GFI) circuit.
Understanding printer messages Message What this message means What you can do 63 Unformatted Disk The printer detects an unformatted hard disk. • Press Go to clear the message and continue printing. • Format the disk before performing any disk operations. To format the disk, select Format Disk from the Utilities Menu. • If the error message remains, the hard disk may be defective and require replacing. Install a new hard disk and format it.
Understanding printer messages Message What this message means What you can do 80 Fuser Life Warning The fuser is nearing its end of life. If you do not have a replacement fuser, order one now. You can print approximately 500 pages before the 80 Fuser Exhausted message appears. Press Go to clear the message and continue printing. The Supplies message is displayed until you replace the fuser.
Understanding printer messages Message What this message means What you can do 84 Color Photo Dev Life Warning The color photodevelopers are nearing the end of their lives. If you do not have a new color photodeveloper kit, order one now. You can print approximately 100 pages before the 84 Color Photo Devs Exhausted message appears. Press Go to clear the message and continue printing. The Supplies message is displayed until you replace the photodevelopers.
6 Clearing paper jams By carefully selecting print media and loading them properly, you should be able to avoid most paper jams. If jams do occur, follow the steps outlined in this section. To resolve the paper jam messages, you must clear the jammed area and then press Go to clear the message and resume printing. The printer prints a new copy of the page that jammed if Jam Recovery is set to On or Auto; however, the Auto setting does not guarantee the page will print.
Clearing paper jams 200 Paper Jam Pages Jammed (Check Areas A-F, T15, MPF) This message identifies the areas (A–F, MPF, or T1–T5) you need to check to remove the paper or to clear the message. The display alternates between 200 Paper Jam Pages Jammed and Check Areas A-F.
Clearing paper jams 2 Remove any paper on the transfer belt. If the paper source was the multipurpose feeder, check the area between the multipurpose feeder and the transfer belt. Transfer belt Warning: Do not use any pointed objects to remove the paper. This could cause permanent damage to the transfer belt. 3 Check the fuser area and top cover for additional jams. If there is no jam in the fuser area or top cover, close the top cover and front door, and then press Go.
Clearing paper jams 5 Slowly pull the paper out of the fuser toward the inside of the printer. 6 Rotate the fuser pressure release lever down. Note: The top cover will not close until the lever is in the down position. 7 Check the top cover for additional jams. If there is no jam in the top cover, close the top cover and front door. If a jam is present, continue with step 8.
Clearing paper jams 8 Remove the jam from the top cover. 9 Close the top cover and the front door. 10 Open the jam access door on the left side of the printer. 11 Remove any paper inside the printer.
Clearing paper jams 12 Close the jam access door. To prevent additional paper jams, make sure both sides of the door are closed. 13 Press Go.
Clearing paper jams Check Area C Jams that cause a Check Area C message require opening the duplex jam access door. If you are printing on small paper, the following steps may not clear the jam. See Removing small size paper from the duplex unit. 1 Open the duplex jam access door on the right side of the printer. 2 Remove the jam. 3 Press Go. If the paper jam message continues, check and clear all paper from the paper path.
Clearing paper jams Check Area D This message indicates a paper jam in the duplex unit area. To clear area D: 1 Open the duplex jam access door on the right side of the printer. 2 Gently pull out the duplex unit.
Clearing paper jams 3 Turn the paper forwarding dial counterclockwise. If the paper advances out of the duplex unit, remove the jam and go to step 7. If the paper does not advance, go to step 4. 4 Open the duplex unit covers. 5 Remove the jam.
Clearing paper jams 6 Close the duplex unit covers. 7 Push the duplex unit until it stops. 8 Close the access door. 9 Press Go. If the paper jam message continues, check and clear all paper from the paper path.
Clearing paper jams Removing small size paper from the duplex unit When printing on both sides of A5 or other small size paper, you may need to partially remove the duplex unit to clear the jam. 1 Turn off the printer. 2 Open the duplex unit door.
Clearing paper jams 3 Loosen the two screws shown. 4 Pull out the duplex unit far enough to see the duplex unit inlet.
Clearing paper jams 5 Remove jam from the duplex unit inlet. 6 Slide the duplex unit in.
Clearing paper jams 7 Align the thumbscrews on the duplex unit with the holes in the printer. 8 Tighten the thumbscrews to secure the duplex unit. 9 Close the duplex unit door.
Clearing paper jams Check Area E This message indicates a jam in the top, middle, or bottom optional drawer paper path area. Note: If you have a high capacity feeder, pull the feeder away from the printer. 1 Open the jam access door on the top optional drawer. 2 Remove the jam. 3 Close the jam access door. 4 Repeat these steps for jams in the middle and bottom drawers. 5 Press Go. If the paper jam message continues, check and clear all paper from the paper path.
Clearing paper jams Check Area F 1 Pull the high capacity feeder away from the printer. 2 Open the jam access door on the top optional drawer.
Clearing paper jams 3 Remove any jams. 4 Close the jam access door. 5 Slide the high capacity feeder until the feeder locks to the docking frame. When the feeder is in the correct position, you hear a click. 6 Press Go. If the paper jam message continues, check and clear all paper from the paper path.
Clearing paper jams 240 Paper Jam Check MP Feeder 1 Slowly pull the jam straight out of the multipurpose feeder, except when feeding banner paper (11.69 X 36 in.). Clear banner paper jams only in the paper feed direction. If the paper will not come out, proceed with step 2. 2 Open the top cover. 3 Remove the paper on the transfer belt. Warning: Do not touch, drop, or place anything on the transfer belt. Touching the surface of the transfer belt or placing items on it may cause damage.
Clearing paper jams 24 Paper Jam Check Tray Jams in five areas result in a 24 Paper Jam message, where x represents the tray number where the jam has occurred. Paper jam messages 241–244 indicate a jam has occurred in one of the paper trays. A 249 Paper Jam Check Tray message indicates a jam has occurred in the high capacity feeder. See Identifying paper jam areas for tray numbering. 241-244 Paper Jam 1 Pull out the tray indicated on the display. 2 Remove any wrinkled or creased paper.
Clearing paper jams 3 Push down on the remaining paper in the tray until the bottom plate clicks into place. 4 Close the tray. 5 Press Go. If the paper jam message continues, check and clear all paper from the paper path.
Clearing paper jams 249 Paper Jam Check Tray A 249 Paper Jam Check Tray message indicates a jam has occurred in the high capacity feeder. Note: If you have an optional printer cabinet, the high capacity feeder will be identified as tray 3. 1 Open the top cover. 2 Remove the jam.
Clearing paper jams 3 Close the top cover. 4 Press Go.
7 Maintenance Determining supply status Print the menu settings page to check the status of printer supply items. See Printing the menu settings page for detailed instructions. One or two pages print depending on the number of menu settings you have. Look for “Supplies Menu” on the page; each item indicates the percentage of remaining life. You can also check the status of printer supply items using the operator panel. 1 Press Menu until you see Supplies Menu. 2 Press Select.
Maintenance Supply Setting What the setting does Paper and specialty media Multipage Print in the Finishing Menu Prints two or more page images on one side of a sheet. For more information, see... Multipage Print Values for Multipage Print are 2 Up, 3 Up, 4 Up, 6 Up, 9 Up, 12 Up, and 16 Up. Combined with the duplex setting, Multipage Print lets you print up to 32 pages on one sheet of paper (16 images on the front and 16 on the back).
Maintenance Ordering supplies In the U.S. or Canada, call 1-800-438-2468 for information about Lexmark Authorized Supplies Dealers in your area. In other countries/regions, contact the place where you bought your printer. You can also visit the Lexmark online store at www.lexmark.com to order supplies. Replacing maintenance items as needed helps you maintain top performance, optimize print quality, and avoid printing problems.
Maintenance Order the appropriate toner cartridge: Part number Toner cartridge Approximate yield Approximate coverage 12N0771 Black toner cartridge 14,000 pages 5% 12N0770 Yellow toner cartridge 12N0768 Cyan toner cartridge 12N0769 Magenta toner cartridge Replacing supplies The printer calculates and stores information on the number of images that have been printed.
Maintenance To prevent damage to your printer or its components, some supply items do not allow the printer to operate when the item is exhausted. When this occurs, you must install the appropriate new supplies before you can continue printing. To order finisher supplies (staples), see the Finisher Manual. Storing supplies Store supplies in their original packaging until you are ready to install them.
Maintenance Replacing a photodeveloper Your printer monitors the life of your photodevelopers. When a photodeveloper reaches the end of its life, the printer displays 84 Black Photo Dev Exhausted or 84 Color Photo Devs Exhausted. This message indicates it is time to replace one or more specified photodevelopers. For best print quality, make sure you replace the fuser when the printer displays 84 Black Photo Dev Life Warning or 84 Color Photo Dev Life Warning. Press Go to clear the message.
Maintenance 2 Pull the waste toner arm away from the photodeveloper. 3 Use the tab to pull the photodeveloper approximately halfway out of the printer. Some force is initially required to pull the photodeveloper past the locking spring. 4 Grasp the photodeveloper handle and continue to pull the photodeveloper out.
Maintenance Installing a photodeveloper Note: Your printer has four color-coded photodevelopers. Each photodeveloper has its own color-coded position. 1 Remove the replacement photodeveloper from the packing material. Note: The photodeveloper has a cover over the green developer film. Do not remove the cover until you begin installing the photodeveloper in step 4. 2 Remove the tape from the photodeveloper and photodeveloper cover.
Maintenance 3 Align the photodeveloper with the slot under the matching color label. 4 While holding the photodeveloper with your left hand and the photodeveloper cover with your right hand, slide the photodeveloper into the slot until it is fully seated. As the photodeveloper slides in, slide off the photodeveloper cover.
Maintenance 5 Push the waste toner arm until it connects with the photodeveloper and snaps into place. 6 Repeat steps 2 through 5 to install additional photodevelopers. CAUTION: Before closing the top cover make sure everyone is away from the printer and the area under the cover is free of hands, clothing, and other items. 7 Close the top cover and the front door. Note: If you need instructions on how to close the top cover, see Closing the top cover.
Maintenance The printer continues to display the Supplies message until you replace the fuser. To replace the fuser, use the following steps or the instruction sheet supplied with the fuser. Preparing for maintenance 1 Turn the printer on. 2 Follow the instructions in the table for the message your printer is displaying. Primary message 80 Fuser Life Warning Secondary message What you should do Select = Replace Press Select if you want to replace the fuser now.
Maintenance 3 Turn off or unplug any optional devices connected to the printer. Warning: Do not touch, drop, or place anything on the transfer belt. Touching the surface of the transfer belt or placing items on it may cause damage. 4 Complete the steps to open the top cover.
Maintenance 5 Lift the fuser pressure release lever up. Warning: Removing or replacing the fuser while the fuser pressure release lever is in the down position will damage the lever. CAUTION: The fuser may be hot! Allow the fuser to cool before touching. 6 Grasp the fuser handles and press both fuser release buttons.
Maintenance 7 Lift the fuser up and out. Note: Do not discard the old fuser at this time. The oil coating roll will be installed in the new fuser.
Maintenance Installing the fuser 1 Remove the replacement fuser from the packing material, and remove any packing material from the fuser. 2 Align the new fuser with the opening in the printer.
Maintenance 3 Lower the fuser until it snaps into place.
Maintenance 4 Remove the oil coating roll from the old fuser. CAUTION: The oil coating roll may be hot! Allow the oil coating roll to cool before touching. a Pull up on the locking tab to unlock the oil coating roll. Locking tab Oil coating roll b Slide out the oil coating roll. Hold here Hold the oil coating roll by the top, as indicated by the dark areas in the illustration. Note: The underside of the oil coating roll may be covered with oil.
Maintenance 5 Install the oil coating roll. Make sure the oil coating roll drops down into position. It should click into place with no gap between it and the fuser. CAUTION: Before closing the top cover make sure everyone is away from the printer and the area under the cover is free of hands, clothing, and other items. 6 Close the top cover and the front door. 7 Reconnect any optional devices to the printer. 8 Turn the optional devices on.
Maintenance 9 Turn the printer on. The message Did you replace Fuser? appears. 10 Press Go to reset the fuser counter. Note: If you replaced the fuser after receiving the 80 Fuser/Belt Life Warning message or the 80 Fuser/Belt Exhausted message, see Replacing the transfer belt for instructions on replacing the transfer belt.
Maintenance Removing the oil coating roll 1 Turn the printer off. 2 Turn off or unplug any optional devices connected to the printer. Warning: Do not touch, drop, or place anything on the transfer belt. Touching the surface of the transfer belt or placing items on it may cause damage. 3 Complete the steps to open the top cover. Transfer belt CAUTION: The oil coating roll may be hot! Allow the oil coating roll to cool before touching.
Maintenance 4 Pull up on the locking tab to unlock the oil coating roll. Locking tab Oil coating roll 5 Slide the oil coating roll out of the fuser. Hold here Hold the oil coating roll by the top, as indicated by the dark areas in the illustration. 6 Remove packing material from the new oil coating roll.
Maintenance 7 Slide the oil coating roll into the fuser. Make sure the oil coating roll drops down into position. It should click into place with no gap between it and the fuser. CAUTION: Before closing the top cover make sure everyone is away from the printer and the area under the cover is free of hands, clothing, and other items. 8 Close the top cover and the front door. 9 Reconnect any optional devices to the printer. 10 Turn the optional devices on.
Maintenance 11 Turn the printer on. For instructions about replacing other supply items, click one of the following headings: Replacing the fuser Replacing the transfer belt Replacing the transfer belt Your printer monitors the life of your transfer belt. When the transfer belt reaches the end of its life, the printer displays 80 Belt Exhausted. This message indicates it is time for you to replace the transfer belt.
Maintenance Preparing for maintenance 1 Turn the printer on. 2 Follow the instructions in the table for the message your printer is displaying. Primary message Secondary message What you should do 80 Belt Life Warning Select = Replace Press Select if you want to replace the transfer belt now. Go = Continue Press Go if you want to wait to replace the transfer belt. 80 Belt Exhausted Select = Replace Press Select to replace the transfer belt.
Maintenance 3 Turn off or unplug any optional devices connected to the printer. Warning: Do not touch, drop, or place anything on the transfer belt. Touching the surface of the transfer belt or placing items on it may cause damage. 4 Complete the steps to open the top cover. Transfer belt CAUTION: The inside of the printer may be hot! Allow the printer to cool before touching.
Maintenance 5 Loosen the thumbscrews on each side of the transfer belt cover. 6 Lift and remove the transfer belt cover.
Maintenance 7 Loosen the thumbscrews on each side of the transfer belt. 8 Pull the transfer belt out.
Maintenance Installing the transfer belt 1 Remove the replacement transfer belt from the packing material. 2 Align the transfer belt with the opening in the printer.
Maintenance 3 Slide the transfer belt in until it is fully seated. 4 Tighten the transfer belt thumbscrews.
Maintenance 5 Align and place the transfer belt cover as shown. 6 Tighten the transfer belt cover thumbscrews. Warning: Do not touch, drop, or place anything on the transfer belt. Touching the surface of the transfer belt or placing items on it may cause damage.
Maintenance 7 Lift and remove the four shipping spacers from the transfer belt. Note: If you do not remove the four shipping spacers from the transfer belt, you may not be able to close the top cover. Transfer belt CAUTION: Before closing the top cover make sure everyone is away from the printer and the area under the cover is free of hands, clothing, and other items. 8 Close the top cover and the front door. 9 Reconnect any optional devices to the printer. 10 Turn the optional devices on.
Maintenance 12 Press Go to reset the transfer belt counter. Once the counter is reset, the Printing Alignment Page message appears and a test page prints. After the test page has printed, you are prompted to enter alignment values for each setting. 13 Press Menu to choose the alignment value. 14 Press Select to enter the value and continue to the next value. After you have entered values for each alignment setting, the transfer belt should be aligned and the printer ready to print.
Maintenance Removing a toner cartridge Note: If you need instructions on how to open the top cover, see Opening the top cover. Warning: Do not touch, drop, or place anything on the transfer belt. Touching the surface of the transfer belt or placing items on it may cause damage. 1 Complete the steps to open the top cover. Transfer belt Note: The toner can soil clothing. Do not clean clothing soiled with toner in hot water; this permanently adheres the toner to the clothing.
Maintenance 2 Pull the waste toner arm away from the photodeveloper. 3 Pull the toner cartridge approximately halfway out of the printer. 4 Grasp the toner cartridge handle and continue to pull the toner cartridge out.
Maintenance Installing a toner cartridge 1 Remove the replacement toner cartridge from the packing material. 2 Gently shake the toner cartridge to distribute the toner evenly. 3 Remove the shipping tape and any additional packing material.
Maintenance 4 Align the toner cartridge with its slot in the printer. The toner cartridge is placed to the right of the corresponding colored label. Colored label 5 Slide the toner cartridge in until the cartridge is fully seated.
Maintenance 6 Push the waste toner arm until it snaps into place over the photodeveloper. 7 Repeat steps 2 through 5 to install additional toner cartridges. CAUTION: Before closing the top cover make sure everyone is away from the printer and the area under the cover is free of hands, clothing, and other items. 8 Close the top cover and the front door. Note: If you need instructions on how to close the top cover, see Opening the top cover.
Maintenance If the message Did you replace Fuser? or Did you replace Belt? appears, press Go. Otherwise, use the following steps to reset the fuser or transfer belt counter. Note: Although the fuser is shown, the same procedure is used to clear the transfer belt. 1 Press Menu until SUPPLIES MENU appears on the second line of the display. SUPPLIES MENU 1 Menu 2 Return 4 Select 3 Go 5 Stop 6 2 Press Select to open the SUPPLIES MENU.
Maintenance 5 Press Menu until Fuser appears on the second line of the display. REPLACE SUPPLIES Fuser 1 Menu 2 Select 3 Go 5 Return 4 Stop 6 6 Press Select to open the Fuser menu item. 7 Press Menu until =Replaced appears on the second line of the display. Fuser =Replaced 1 Menu 2 Select 3 Go 5 Return 4 Stop 6 8 Press Select to reset the fuser counter to zero. 9 Press Go.
Maintenance Cleaning the LEDs If you are experiencing print quality problems such as voids, light streaks, or light print, you may need to clean the LEDs inside the top cover. Note: For instructions on opening the top cover, see Opening the top cover. 1 Complete the steps to open the top cover. 2 Remove all toner cartridges. See Removing a toner cartridge for more information. CAUTION: The photodevelopers are hot! Allow the photodevelopers to cool before touching.
Maintenance can affect the performance of the photodeveloper. Avoid touching the photodeveloper anywhere except the handles. Warning: The toner inside the toner cartridges can soil clothing. Do not clean clothing soiled with toner in hot water; this permanently adheres the toner to the clothing. Use cold water to remove toner that has soiled clothing. 3 Wipe the glass lenses of all four LED heads with a clean, dry cloth or tissue paper. 4 Reinstall all toner cartridges.
Maintenance Closing the top cover CAUTION: Before closing the top cover make sure everyone is away from the printer and the area under the cover is free of hands, clothing, and other items. 1 Place both hands on the top cover as shown. 2 Press down firmly until the top cover clicks into place. 3 Rotate the top cover locking lever to the right. Note: If you cannot rotate the locking lever, the cover is not fully closed. Open the top cover and press down firmly until the top cover clicks into place.
Maintenance 4 Close the front door.
Maintenance Opening the top cover To access the printer supplies and some of the paper jam areas: 1 Open the front door. 2 Rotate the top cover locking lever to the left.
Maintenance 3 Push up on the right top cover locking button and lift at the points shown below. 4 Lift the top cover until it stops.
Maintenance Removing the duplex unit 1 Turn the printer off. 2 Open the duplex unit door. 3 Loosen the thumbscrews securing the duplex unit.
Maintenance 4 Slide the duplex unit out. 5 Close the duplex unit door.
Maintenance Removing the high capacity feeder 1 Turn the printer off. 2 Unplug the high capacity feeder power cord from the electrical outlet. 3 Disconnect the interface cable from the side of the high capacity feeder. 4 Roll the high capacity feeder away from the printer. 5 Remove the high capacity feeder from the guide rail.
Maintenance 6 Raise the guide rail and pull it away from the docking frame. 7 Remove the wrench from the holder in the high capacity feeder.
Maintenance 8 Remove the four screws securing the docking frame. 9 Insert the two side covers into the screw holes on the optional drawer until they snap into place.
Maintenance Removing the system board access cover You must remove the system board access cover to install memory cards, a firmware card, a hard disk, or an option card. CAUTION: This printer weighs 80.5 kg (177 Ib) and requires four people to lift. Anytime you move or lift the printer make sure you have enough people to help. Use the handholds located on the sides to lift the printer. 1 Move the printer or place it in an area that will be convenient for removing the cover and components.
Maintenance Locating memory and network options Use the following illustration to locate the connector for the card you want to remove. Memory and flash memory card connectors Option card connector Parallel connector Ethernet connector Optional ImageQuick ™ firmware card USB connector Optional hard disk Installing the system board access cover After you have removed the options, complete the following steps to install the cover and system board.
Maintenance You need a number 2 Phillips screwdriver to install the cover. 1 Make sure the printer is off and unplugged. 2 Align the holes on the access cover with the screws. 3 Place the cover against the printer and slide it down.
Maintenance 4 Tighten the eight screws. 5 Connect the printer cables and power cord, and turn the printer on. Note: To prevent an electrical overload, plug your printer into a well-grounded outlet on a non-ground fault interrupter (GFI) circuit. Removing an optional drawer 1 Turn the printer off. 2 Unplug the power cord. Note: To prevent an electrical overload, plug your printer into a well-grounded outlet on a non-ground fault interrupter (GFI) circuit.
Maintenance 5 Lift the optional drawer.
8 Troubleshooting Calling for service When you call for printer service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. Also, if possible, print out a print menu, this will greatly speed up the troubleshooting process. You need to know your printer model type and serial number. Refer to the label on the back of the printer near the power cord for this information.
Troubleshooting Problem Action Job did not print or incorrect If you are using a print spooler, verify the spooler is not stalled. characters printed (continued). Check the printer interface from the Setup Menu. Determine which host interface you are using. Print a menu settings page to verify the current interface settings are correct. See Printing the menu settings page. If you are using a serial interface: • Make sure Honor DSR is set to Off. • Check the protocol, baud, parity, and data bit settings.
Troubleshooting Problem Action Print media misfeeds or multiple feeds occur. Make sure the print media you are using meets the specifications for your printer. Refer to the Card Stock & Label Guide for more information. Flex print media before loading it in any of the paper sources. Make sure the print media is loaded correctly. Make sure the paper width and length guides on the paper sources are adjusted correctly. Do not overfill the paper sources.
Index Numerics 30 Coating Roll Missing 103 33 Tray Config Error 103 40 Tray Size Sense Error 106 41 Open Bin 1 Exit Tray 106 57 Configuration Change 107 58 Too Many Bins Attached 108 58 Too Many Trays Attached 108 80 Belt Exhausted 109 80 Belt Life Warning 109 80 Fuser Exhausted 109 80 Fuser Life Warning 110 80 Fuser/Belt Exhausted 109 80 Fuser/Belt Life Warning 109 81 Engine Code CRC Failure 110 84 Photo Dev Abnormal 110 84 Abnormal Coating Roll 111 84 All Photo Devs Exhausted 110 84 Black
Toner Darkness 52 Color Photo Devs 88 Color Samples 93 Toner (Supplies Menu) 88 toner status 88 complex page errors 85 Confidential Job (Job Menu) 58 Configure Bins (Paper Menu) 66 Configure MP (Paper Menu) 67 Copies (Finishing Menu) 52 copies, specifying number 52 Copying 95 counter fuser 170 transfer belt 170 current menu settings 11 Custom Types (Paper Menu) 67 Enter PIN =___ 96 envelopes loading 45 multipurpose feeder 21 F Factory Defaults (Utilities Menu) 92 factory defaults, restorin
downloadable 40 printing samples 93 priority 79 resident 34 symbol sets supported 65 symbol sets, PCL 6 emulation 39 Format Disk (Utilities Menu) 92 Format Flash (Utilities Menu) 92 Formatting Disk yyy% 97 Formatting Flash 97 Fuser 88 fuser ordering 136 fuser counter 170 resetting 152 Fuser Maintenance 97 Infrared 97 Infrared Buffer 56 Infrared Menu 55 Infrared Buffer 56 Infrared Port 55 Job Buffering 56 Max Baud Rate 56 NPA Mode 55 PCL SmartSwitch 55 PS SmartSwitch 55 Transmit Delay 56 Window Size 56
Menus Disabled 99 messages 1565 Emul Error Load Emul Option 103 2 Paper Jam 103 30 Toner Cart Missing 103 30 Coating Roll Missing 103 32 Unsupported Cartridge 103 33 Tray Config Error 103 34 Incorrect Media 103 34 Short Paper 104 35 Res Save Off Deficient Memory 104 37 Insufficient Collation Area 104 37 Insufficient Defrag Memory 104 37 Insufficient Memory 105 38 Memory Full 105 39 Complex Page 105 4 Unsupported Firmware Card 106 40 Tray Size Sense Error 106 41 Open Bin 1 Exit
Insert Tray 97 Install or Cancel Job 98 Invalid Engine Code 98 Invalid Network Code 98 Invalid Standard Network Code 98 Load 98 Load Manual 98 LocalTalk 98 Menus Disabled 99 Network 99 Network , 99 Network Card Busy 99 No DRAM Installed 99 No Jobs Found.
NPA Mode (Serial Menu) 81 NPA Mode (USB Menu) 90 NPA mode, setting network port 60 parallel port 61 serial port 81 USB port 90 USB 103 Waiting 103 Multipage Border (Finishing Menu) 53 Multipage Order (Finishing Menu) 53 multipage print border settings 53 configuring 54 order settings 53 view settings 54 Multipage Print (Finishing Menu) 54 Multipage View (Finishing Menu) 54 multipurpose feeder closing 23 guidelines 18 print material envelopes 20 loading 20 paper 20 transparencies 20 multipurpose feeder,
enabling resistors 62 Parity (Serial Menu) 81 PCL Emul Menu 63 A4 Width 63 Auto CR after LF 63 Auto LF after CR 63 Font Name 63 Font Source 64 Lines per Page 64 Orientation 64 Pitch 64 Point Size 64 Symbol Set 65 Tray Renumber 65 PCL emulation A4 width 63 automatic carriage return 63 automatic line feed 63 font name 63 font sample print 93 font source 64 lines per page 64 orientation 64 pitch 64 point size 64 resident fonts 34 symbol set 65 tray renumber 65 PCL SmartSwitch 55 PCL SmartSwitch (Network Menu)
No Jobs Found.
Hole Punch Alarm 84 Jam Recovery 84 Job Accounting 84 Page Protect 85 Power Saver 85 Print Timeout 86 Printer Language 86 Printer Usage 86 Resource Save 86 Staple Alarm 87 Toner Alarm 87 Wait Timeout 87 speed print 7 Staple Alarm (Setup Menu) 87 Staple Job (Finishing Menu) 55 Staple Prime Src (Finishing Menu) 55 stapler alarm 87 enabling 55 statistics printing 93 storing 84 Std Net Setup (Network Menu) 60 storing paper 33 supplies 138 Substitute Size (Paper Menu) 71 supplies ordering 136 recycling 138 repla
T Defragment Flash 91 Factory Defaults 92 Format Disk 92 Format Flash 92 Hex Trace 92 Job Acct Stat 93 Print Alignment 92 Print Demo 93 Print Directory 93 Print Fonts 93 Print Menus 93 Print Net Setup 93 Remove Held Jobs 92 test printing Hex Trace mode 92 menus page 93 timeout print 86 wait 87 toner alarm 87 soiled clothing 174 status 88 Toner Alarm (Setup Menu) 87 toner cartridge ordering 136 recycling 138 Toner Darkness (Color Menu) 52 transfer belt ordering 136 transfer belt counter 170 resetting 16
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