C3224, C3326, CS331 Printers User's Guide July 2019 Machine type(s): 1500 Models: 218, 638 www.lexmark.
Contents 2 Contents Safety information........................................................................................ 5 Conventions.......................................................................................................................................................... 5 Product statements............................................................................................................................................. 5 Learn about the printer...........................
Contents 3 Use printer menus...................................................................................... 32 Menu map............................................................................................................................................................32 Device...................................................................................................................................................................32 Print................................................
Contents 4 Notices........................................................................................................126 Index............................................................................................................
Safety information 5 Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury. CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock. CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
Safety information 6 CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.
Safety information 7 CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery.
Learn about the printer 8 Learn about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com.
Learn about the printer 9 What are you looking for? Find it here The latest supplemental information, updates, and customer support: Go to http://support.lexmark.com. • • • • • Documentation Driver downloads Live chat support E‑mail support Voice support Note: Select your country or region, and then select your product to view the appropriate support site. Support contact information for your country or region can be found on the website or on the printed warranty that came with the printer.
Learn about the printer 10 Printer configuration 1 Control panel 2 Standard bin 3 Manual feeder 4 250‑sheet tray Using the control panel Control panel part Function 1 Display • View printer messages and supply status. • Set up and operate the printer. 2 Right arrow button • Scroll through menus or move between screens and menu options. • Increase the numeric value of a setting.
Learn about the printer Control panel part 11 Function 3 Stop or Cancel button Stop the current job. 4 Indicator light 5 Select button 6 Back button 7 Left arrow button 8 Power button Check the status of the printer. • Select a menu option. • Save the changes in a setting. Return to the previous screen. • Scroll through menus or move between screens and menu options. • Decrease the numeric value of a setting. Turn on or turn off the printer.
Learn about the printer 12 Curl Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold, or dry conditions can contribute to paper curling before printing and can cause feeding problems. Smoothness Paper smoothness directly affects print quality. If paper is too rough, toner cannot fuse to it properly.
Learn about the printer 13 Selecting preprinted forms and letterhead • • • • Use grain long paper. Use only forms and letterhead printed using an offset lithographic or engraved printing process. Avoid paper with rough or heavily textured surfaces. Use inks that are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements; latex inks might not. • Print samples on preprinted forms and letterheads considered for use before buying large quantities.
Learn about the printer Paper size 14 250‑sheet tray Manual feeder Two‑sided printing Oficio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.) Hagaki X 100 x 148 mm (3.94 x 5.83 in.) Statement X 139.7 x 215.9 mm (5.5 x 8.5 in.) X Executive 184.2 x 266.7 mm (7.25 x 10.5 in.) Letter 215.9 x 279.4 mm (8.5 x 11 in.) Legal 215.9 x 355.6 mm (8.5 x 14 in.) Folio 215.9 x 330.2 mm (8.5 x 13 in.) Universal1,2 98 x 148 mm (3.86 x 5.83 in.) to 215.9 x 355.6 mm (8.5 x 14 in.) 7 3/4 Envelope 3 X 98.4 x 190.5 mm (3.
Learn about the printer 15 Supported paper types Notes: • Labels, envelopes, and card stock always print at reduced speed. • Labels are supported for occasional use and must be tested for acceptability. Paper type 250‑sheet tray Manual feeder Two‑sided printing Plain paper Card stock X Labels X Envelopes X Supported paper weights Paper type and weight Standard 250‑sheet tray Manual feeder Two‑sided printing Light paper 60–74.9 g/m2 grain long (16–19.9‑lb bond) Plain paper 75–90.
Set up, install, and configure 16 Set up, install, and configure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Set up, install, and configure 5 Left side 17 76 mm (3 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Set up, install, and configure 18 Loading paper and specialty media Setting the paper size and type 1 From the control panel, navigate to: Settings > > Paper > > Tray Configuration > > Paper Size/Type > 2 Set the paper size and type. Configuring Universal paper settings 1 From the control panel, navigate to: Settings > > Paper > > Media Configuration > > Universal Setup > 2 Configure the settings. Loading the tray 1 Remove the tray.
Set up, install, and configure 3 Load the paper stack with the printable side faceup. Notes: • • • • Load letterhead faceup with the header toward the back of the tray for one‑sided printing. Load letterhead facedown with the header toward the front of the tray for two‑sided printing. Do not slide paper into the tray. To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator.
Set up, install, and configure 4 Adjust the guides to match the size of the paper that you are loading. 5 Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the manual feeder 1 Adjust the guide to match the size of the paper that you are loading.
Set up, install, and configure 21 2 Load a sheet of paper with the printable side faceup. • Load letterhead with the printable side faceup and the top edge entering the printer first for one‑sided printing. • Load letterhead with the printable side facedown and the top edge entering the printer last for two‑sided printing. • Load envelope with the flap side down and against the right side of the paper guide. 3 Feed the paper until its leading edge gets pulled in.
Set up, install, and configure 22 Installing and updating software, drivers, and firmware Installing the printer software 1 Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. 2 Run the installer, and then follow the instructions on the computer screen. 3 For Macintosh users, add the printer. Note: Obtain the printer IP address from the home screen.
Set up, install, and configure 23 Networking Connecting the printer to a Wi‑Fi network Using the control panel 1 From the control panel, navigate to: Settings > > Network/Ports > > Wireless > > Setup On Printer Panel > 2 Follow the instructions on the display. Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup.
Set up, install, and configure 24 Using the personal identification number (PIN) method 1 From the control panel, navigate to: Settings > > Network/Ports > > Wireless > > Wi‑Fi Protected Setup > > Start PIN Method > 2 Copy the eight‑digit WPS PIN. 3 Open a web browser, and then type the IP address of your access point in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Set up, install, and configure 25 Checking the printer connectivity 1 From the control panel, navigate to: Settings > > Reports > > Network > > Network Setup Page > 2 Check the first section of the page and confirm that the status is connected. If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged or malfunctioning. Contact your administrator for assistance.
Secure the printer 26 Secure the printer Erasing printer memory To erase volatile memory or buffered data, turn off the printer.
Print 27 Print Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. 1 From the document that you are trying to print, open the Print dialog. 2 If necessary, adjust the settings. 3 Print the document. Printing from a mobile device Printing from a mobile device using Lexmark Mobile Print LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer.
Print 28 Note: Make sure that you download the Mopria Print Service application from the Google Play store and enable it in the mobile device. 1 From your Android mobile device, launch a compatible application or select a document from your file manager. 2 Tap > Print. 3 Select a printer, and then adjust the settings, if necessary. 4 Tap .
Print 29 Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Settings > Security > Confidential Print Setup. 3 Configure the settings. Use To Max Invalid PIN Set the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted.
Print 30 7 From the printer home screen, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential > enter the PIN > select the print job > configure the settings > Print • For other print jobs, navigate to: Held jobs > select your user name > select the print job > configure the settings > Print For Macintosh users 1 With a document open, choose File > Print. If necessary, click the disclosure triangle to see more options.
Print 31 2 Select the job to cancel. Adjusting toner darkness 1 From the control panel, navigate to: Settings > > Print > > Quality > 2 Adjust the setting, and then press .
Use printer menus 32 Use printer menus Menu map Device • • • • Preferences Remote Operator Panel* Notifications Power Management • • • • Information Sent to Lexmark Restore Factory Defaults Maintenance About this Printer Print • Layout • Setup • Quality • PostScript • PCL • Image Paper • Tray Configuration • Media Configuration Network/Ports • • • • • • • • • • • • • Network Overview Wireless Ethernet TCP/IP SNMP 802.
Use printer menus 33 Menu item Description Run Initial Setup Yes No* Run the setup wizard. Displayed information Display Text 1 Display Text 2 Specify the information to appear on the home screen. Date and Time Configure Current Date and Time Manually Set Date and Time Date Format [MM‑DD‑YYYY*] Time Format [12 hour A.M./P.M.*] Time Zone [GMT*] Network Time Protocol Enable NTP NTP Server Configure the printer date and time. Paper Sizes U.S.* Metric Specify the unit of measurement for paper sizes.
Use printer menus 34 Notifications Menu item Description Supplies Show Supply Estimates Show estimates* Do not show estimates Show the estimated supply status information. Supplies Custom Supply Notifications Configure notification settings when the printer requires user intervention. Note: This menu item appears only in the Embedded Web Server. Error Prevention Jam Assist Off On* Set the printer to check for jammed paper automatically.
Use printer menus 35 Menu item Description Error Prevention Page Protect Off* On Set the printer to process the entire page into the memory before printing it. Jam Content Recovery Jam Recovery Auto* Off On Set the printer to reprint jammed pages. Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 36 Menu item Description Eco-Mode Off* Energy Energy/Paper Paper Minimize the use of energy, paper, or specialty media. Note: Setting Eco‑Mode to Energy or Paper may affect printer performance, but not print quality. Note: An asterisk (*) next to a value indicates the factory default setting. Information Sent to Lexmark Menu item Description Information Sent to Lexmark Send printer usage and performance information to Lexmark.
Use printer menus 37 Menu item Description Tray Configuration Show Tray Insert Message Off Only for unknown sizes* Always Show the Tray Insert message. Tray Configuration A5 Loading Short Edge Long Edge* Specify the page orientation when loading A5 paper size. Tray Configuration Paper Prompts Auto* Manual Paper Set the paper source that the user fills when a prompt to load paper appears.
Use printer menus 38 Menu item Description Print Configuration Color Trapping Off 1 2* 3 4 5 Enhance the printed output to compensate for misregistration in the printer. Print Configuration Font Sharpening 0–150 (24*) Set a text point-size value below which the high‑frequency screens are used when printing font data. For example, if the value is 24, then all fonts sized 24 points or less use the high‑frequency screens. Device Operations Quiet Mode Off* On Set the printer to operate in Quiet Mode.
Use printer menus 39 About this Printer Menu item Description Asset Tag Show the serial number of the printer. Printer’s Location Identify the printer location. The maximum length is 63 characters. Contact Personalize the printer name. The maximum length is 63 characters. Send Logs Cancel Send Send diagnostic information to Lexmark. Print Layout Menu item Description Sides 1‑Sided* 2‑Sided Specify whether to print on one side or two sides of the paper.
Use printer menus 40 Menu item Description Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print multiple page images on one side of a sheet of paper. Pages per Side Ordering Horizontal* Reverse Horizontal Vertical Reverse Vertical Specify the positioning of multiple page images when using Pages per Side.
Use printer menus 41 Menu item Description Printer Usage Max Speed Max Yield* Determine how the color print cartridges operate during printing. Notes: • When set to Max Yield, the color print cartridges slow down or stop while printing groups of black-only pages. • When set to Max Speed, the color print cartridges always run while printing, whether color or black pages are being printed.
Use printer menus 42 Advanced Imaging Menu item Description Color Balance Cyan ‑5 to 5 (0*) Magenta ‑5 to 5 (0*) Yellow ‑5 to 5 (0*) Black ‑5 to 5 (0*) Reset Defaults Adjust the amount of toner that is used for each color. Color Correction Color Correction Auto* Off Manual Modify the color settings used to print documents. Color Correction Content Notes: • Off sets the printer to receive the color correction from the software.
Use printer menus 43 Menu item Description Wait Timeout Disabled Enabled* Enable the printer to wait for more data before canceling a print job. Wait Timeout Time 15–65535 (40*) Set the time in seconds for the printer to wait for more data before canceling a print job. Note: This menu item appears only when Wait Timeout is enabled. Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 44 Menu item Description Auto CR after LF Off* On Set the printer to perform a carriage return after a line feed control command. Auto LF after CR Off* On Set the printer to perform a line feed after a carriage return control command. Print Timeout Off On* [90] Set the printer to end a print job after it has been idle for the specified amount of time in seconds.
Use printer menus 45 Paper Tray Configuration Menu item Description Default Source Tray [x] (1*) Manual Paper Manual Envelope Set the paper source for all print jobs. Paper Size/Type Tray [x] (1*) Manual Paper Manual Envelope Specify the paper size or paper type loaded in each paper source. Substitute Size Off Letter/A4 All Listed* Set the printer to substitute a specified paper size if the requested size is not loaded in any paper source.
Use printer menus 46 Media Types Menu item Plain Paper Card Stock Recycled Glossy Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Description Specify the texture, weight, and orientation of the paper loaded. Network/Ports Network Overview Menu item Description Active Adapter Auto* Standard Network Wireless Specify how a network is connected. Network Status Show the printer network status and connectivity settings.
Use printer menus 47 Menu item Description Banner Page Off* On Print a banner page. Enable Network Connections Enable* Disable Enable or disable all network connections. Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Menu item Description Setup Using Mobile App Configure the wireless connection using the Lexmark Mobile Assistant app. Setup On Printer Panel Choose Network Add Wi‑Fi Network Determine the wireless network that the printer connects to.
Use printer menus 48 Menu item Description Wireless Security Mode Disabled* WEP WPA2/WPA-Personal WPA2-Personal 802.1x - RADIUS Set the type of security for connecting the printer to wireless devices. WEP Authentication Mode Auto* Open Shared Set the type of Wireless Encryption Protocol (WEP) used by the printer. Note: This menu item appears only if Wireless Security Mode is set to WEP. Set WEP Key Specify a WEP password for secure wireless connection.
Use printer menus 49 Menu item Description IPv6 Stateless Address Autoconfiguration Off On* Set the network adapter to accept the automatic IPv6 address configuration entries provided by a router. IPv6 DNS Address Specify the DNS server address. IPv6 Manually Assigned IPV6 Address Assign the IPv6 address. IPv6 Manually Assigned IPV6 Router Assign the IPv6 router address. IPv6 Address Prefix 0–128 (64*) Specify the address prefix. IPv6 All IPv6 Addresses Show all IPv6 addresses.
Use printer menus 50 Menu item Description IPv4 Enable DHCP On* Off Enable Dynamic Host Configuration Protocol (DHCP). IPv4 Set Static IP Address IP Address Netmask Gateway Set the static IP address of your printer. IPv6 Enable IPv6 Off On* Enable IPv6 in the printer. IPv6 Enable DHCPv6 Off* On Enable DHCPv6 in the printer. IPv6 Stateless Address Autoconfiguration Off On* Set the network adapter to accept the automatic IPv6 address configuration entries provided by a router.
Use printer menus 51 Menu item Description PCL SmartSwitch Off On* Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. PS SmartSwitch On* Off* Set the printer to switch automatically to PS emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu.
Use printer menus 52 Menu item Description Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network. Note: This menu item appears only in some printer models. Enable DDNS On Off* Update the Dynamic DNS settings. DDNS TTL Specify the current DDNS settings. Default TTL DDNS Refresh Time Enable mDNS Off On* Update multicast DNS settings. WINS Address Specify a server address for Windows Internet Name Service (WINS).
Use printer menus 53 Menu item Description SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Note: An asterisk (*) next to a value indicates the factory default setting. SNMP Note: This menu appears only in network printers or printers that are attached to print servers.
Use printer menus 54 IPSec Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Enable IPSec Off* On Enable Internet Protocol Security (IPSec). Base Configuration Default* Compatibility Secure Set the IPSec base configuration. DH (Diffie‑Hellman) Group Proposal modp2048 (14)* modp3072 (15) modp4069 (16) modp6144 (17) Set the IPSec encryption.
Use printer menus 55 Menu item Description Pre‑Shared Key Authenticated Connections Host [x] Address Key Configure the authenticated connections of the printer. Note: These menu items appear only when Enable IPSec is set to On. Certificate Authenticated Connections Host [x] Address[/subnet] Address[/subnet] Note: An asterisk (*) next to a value indicates the factory default setting. 802.1x Note: This menu appears only in network printers or printers that are attached to print servers.
Use printer menus 56 HTTP/FTP Settings Menu item Description Enable HTTP Server Off On* Access the Embedded Web Server to monitor and manage the printer. Enable HTTPS Off On* Configure the Hypertext Transfer Protocol Secure (HTTPS) settings. Force HTTPS Connections On Off* Force the printer to use the HTTPS connections. Enable FTP/TFTP Off On* Send files using FTP. Local Domains Specify domain names for HTTP and FTP servers. Note: This menu item appears only in the Embedded Web Server.
Use printer menus 57 Menu item Description PS SmartSwitch Off On* Set the printer to switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Mac Binary PS On Auto* Off Set the printer to process Macintosh binary PostScript print jobs. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu.
Use printer menus 58 Menu item Description Options Enable Local Discovery Off On* Allow the registered user and other users on the same subnet to send jobs to the printer locally. Options Enable SSL Peer Verification Off On* Verify authenticity of the peer certificate to connect to your Google account. Options Always Print As Image Off* On Set the printer to process files as images for faster printing. Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 59 Security Login Methods Public Menu item Description Manage Permissions Function Access Held Jobs Access Cancel Jobs at the Device Change Language Internet Printing Protocol (IPP) B/W Print Color Print Control access to the printer functions. Manage Permissions Administrative Menus Security Menu Network/Ports Menu Paper Menu Reports Menu Function Configuration Menus Supplies Menu SE Menu Device Menu Control access to the printer menus.
Use printer menus 60 Menu item Description Control group or user access to the printer functions, applications, and security Manage Groups/Permissions settings.
Use printer menus 61 Confidential Print Setup Menu item Description Max Invalid PIN 2–10 (0*) Set the number of times an invalid PIN can be entered. Notes: • A value of zero turns off this setting. • When the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Set the expiration time for confidential print jobs.
Use printer menus 62 Erase Temporary Data Files Menu item Description Stored in onboard memory Off* On Delete all files stored on the printer memory. Note: An asterisk (*) next to a value indicates the factory default setting. Miscellaneous Menu item Description Print Permission Off* On Let the user log in before printing. Default Print Permission Login Set the default login for Print Permission. Minimum Password Length 0–32 (0*) Specify the minimum characters that are allowed for a password.
Use printer menus 63 Network Menu item Description Network Setup Page Print a page that shows the configured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using Wi‑Fi Direct. Note: This menu item appears only when Enable Wi‑Fi Direct is set to On.
Maintain the printer 64 Maintain the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Checking the status of parts and supplies 1 From the control panel, navigate to: Settings > > Reports > > Device > > Device Statistics > 2 From the Supply Information section of the pages printed, check the status of parts and supplies.
Maintain the printer 65 Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, network, and supplies. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Maintain the printer 66 Item United States and Canada European Economic Area Asia Pacific Latin America Rest of Europe, Middle East, and Africa Magenta 20N10M0 20N20M0 20N30M0 20N40M0 20N50M0 Yellow 20N10Y0 20N20Y0 20N30Y0 20N40Y0 20N50Y0 Black 20N10K0 20N20K0 20N30K0 20N40K0 20N50K0 High yield Return Program print cartridges Cyan 20N1HC0 20N2HC0 20N3HC0 20N4HC0 20N5HC0 Magenta 20N1HM0 20N2HM0 20N3HM0 20N4HM0 20N5HM0 Yellow 20N1HY0 20N2HY0 20N3HY0 20N4HY0 20N5HY0 B
Maintain the printer 67 Lexmark C3224 Regular print cartridges Item Part number Cyan C320020 Magenta C320030 Yellow C320040 Black C320010 Lexmark C3326 Regular high yield print cartridges Item Part number Cyan C330H20 Magenta C330H30 Yellow C330H40 Black C330H10 Ordering a waste toner bottle Item Part number Waste toner bottle 20N0W00
Maintain the printer Replacing parts and supplies Replacing a print cartridge Note: If the tray is extended, then remove it before replacing a cartridge. 1 Open the front door, and then firmly push it down. 2 Pull out the print cartridge tray.
Maintain the printer 69 3 Remove the used print cartridge. 4 Unpack the new print cartridge. Warning—Potential Damage: Do not expose the underside of the print cartridge to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the print cartridge. Doing so may affect the quality of future print jobs.
Maintain the printer 5 Insert the new print cartridge. 6 Insert the print cartridge tray, and then close the door. Replacing the waste toner bottle 1 Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. 2 Unpack the new waste toner bottle.
Maintain the printer 3 Insert the new waste toner bottle. Replacing the tray 1 Remove the used tray. 2 Unpack the new tray. 3 Insert the new tray.
Maintain the printer Replacing the manual feeder 1 Remove the tray. 2 Remove the used manual feeder. 3 Unpack the new manual feeder. 4 Insert the new manual feeder. 5 Insert the tray. Replacing the pick tires 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the printer.
Maintain the printer 73 3 Open the front door, and then firmly push it down. 4 Pull out the print cartridge tray. 5 To avoid stray toner contamination, place a sheet of paper on the top of the print cartridge tray, and then insert the print cartridge tray. 6 Close the front door.
Maintain the printer 7 Remove the tray. 8 Position the printer on its side.
Maintain the printer 9 Remove the used pick tires. 10 Unpack the new pick tires. Note: To avoid contamination, make sure that your hands are clean.
Maintain the printer 76 11 Insert the new pick tires. 12 Place the printer to its original position, and then insert the tray. 13 Open the front door, and then firmly push it down. 14 Pull out the print cartridge tray. 15 Remove the paper, and then insert the print cartridge tray. 16 Close the front door. 17 Connect the power cord to the printer, and then to the electrical outlet.
Maintain the printer 77 Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-genuine supplies or parts. Resetting counters on the supply or part without proper remanufacturing can cause damage to your printer. After resetting the supply or part counter, your printer may display an error indicating the presence of the reset item.
Maintain the printer 78 Sleep mode 1 From the control panel, navigate to: Settings > > Device > > Power Management > > Timeouts > > Sleep Mode > 2 Enter the amount of time that the printer stays idle before it enters Sleep mode. Hibernate mode 1 From the control panel, navigate to: Settings > > Device > > Power Management > > Timeouts > > Hibernate Timeout > 2 Select the amount of time before the printer enters Hibernate mode.
Maintain the printer 79 • If the printer does not have a caster base but is configured with optional trays or output options, then remove the output options and lift the printer off the trays. Do not try to lift the printer and any options at the same time. • Always use the handholds on the printer to lift it. • Any cart used to move the printer must have a surface able to support the full footprint of the printer.
Troubleshoot a problem 80 Troubleshoot a problem The printer is not responding Action Yes No Step 1 Check if the power cord is connected to the electrical outlet. The problem is solved. Go to step 2. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Troubleshoot a problem 81 Network connection problems Cannot open Embedded Web Server Action Yes No Step 1 Go to step 2. Turn on the printer. Go to step 3. Type the correct printer IP address in the address field. Go to step 4. Install a supported browser. Go to step 5. Contact your administrator. Go to step 6. Secure the cable connections. Go to step 7. Contact your administrator. Check if the printer is on. Is the printer on? Step 2 Make sure that the printer IP address is correct.
Troubleshoot a problem 82 Action Yes No Step 7 The problem is solved. Contact customer support. Access the Embedded Web Server. Did the Embedded Web Server open? Issues with supplies Replace cartridge, printer region mismatch To correct this problem, purchase a cartridge with the correct region that matches the printer region, or purchase a worldwide cartridge. • The first number in the message after 42 indicates the region of the printer.
Troubleshoot a problem 83 To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, do either of the following: For touch‑screen printer models, press twice, and then press For non‑touch‑screen printer models, press and hold X and twice. simultaneously for 15 seconds. If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part.
Troubleshoot a problem 84 • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. • Flex, fan, and align the paper edges before loading.
Troubleshoot a problem Jam locations 1 Standard bin 2 Manual feeder 3 Tray 4 Rear door 85
Troubleshoot a problem 86 Paper jam in the tray 1 Remove the tray and the manual feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the manual feeder and the tray. 4 Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Troubleshoot a problem 5 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 6 Close the door.
Troubleshoot a problem 88 Paper jam in the manual feeder 1 Remove the tray and the manual feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the manual feeder and the tray. Paper jam in the rear door 1 Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Troubleshoot a problem 2 Remove the jammed paper from any of the following areas: Note: Make sure that all paper fragments are removed.
Troubleshoot a problem • Below the fuser area • Duplex unit 3 Close the door.
Troubleshoot a problem 91 Paper feed problems Envelope seals when printing Action Yes No Step 1 a Use an envelope that has been stored in a dry environment. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a From the control panel, navigate to: The problem is solved. Go to step 2. Step 2 The problem is a From the document that you are trying to print, open the Print solved. dialog, and then select Collate. b Print the document.
Troubleshoot a problem 92 Action Yes No Step 3 a Reduce the number of pages to print. The problem is solved. Contact customer support. Action Yes No Step 1 a Remove the tray. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. b Print the document. Are the pages collated correctly? Paper frequently jams b Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly.
Troubleshoot a problem 93 Jammed pages are not reprinted Action 1 From the control panel, navigate to: Settings > > Device > > Notifications > Yes No The problem is solved. Contact customer support. > Jam Content Recovery > 2 In the Jam Recovery menu, select On or Auto, and then press . Are the jammed pages reprinted? Printing problems Print jobs do not print Action Yes Step 1 The problem is a From the document that you are trying to print, open the Print solved.
Troubleshoot a problem 94 Action Yes No Step 5 a Remove, and then reinstall the printer software. The problem is solved. Contact customer support. Note: The printer software is available at http://support.lexmark.com. b Print the document. Is the document printed? Confidential and other held documents do not print Action Yes The problem is Step 1 a From the control panel, check if the documents appear in the solved. Held Jobs list. No Go to step 2.
Troubleshoot a problem 95 Slow printing Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. The problem is solved. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? Step 2 a Make sure that the printer is not in Eco‑Mode or Quiet Mode.
Troubleshoot a problem 96 Action Yes No Step 5 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 6. The problem is solved. Go to step 7. The problem is solved. Go to step 8. The problem is solved. Contact customer support. The problem is solved. Notes: • Make sure that the setting matches the paper loaded. • Heavier paper prints more slowly. • Paper narrower than letter, A4, and legal may print more slowly.
Troubleshoot a problem 97 Print quality problems Print quality is poor Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps.
Troubleshoot a problem 98 “Uneven print density” on “Horizontal dark lines” on page 114 page 115 “Toner easily rubs off” on page 113 “Horizontal white lines” on “Vertical white lines” on page 118 page 119 “Vertical dark lines” on page 117 “Repeating defects” on page 121 Blank or white pages Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages.
Troubleshoot a problem 99 Action Yes No a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. Contact customer support. The problem is solved. d Insert the print cartridge tray, and then close the door. e Print the document. Is the printer printing blank or white pages? Dark print Note: Before solving the problem, print the Print Quality Test Pages.
Troubleshoot a problem Action 100 Yes Go to step 3. Step 2 a Depending on your operating system, reduce toner darkness from the Printing Preferences or Print dialog. No The problem is solved. Note: You can also change the setting on the printer control panel. Navigate to: Settings > Print > Quality > Toner Darkness b Print the document. Is the print too dark? Step 3 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 4.
Troubleshoot a problem 101 Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Yes No Step 1 a Load the tray with the correct paper type. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Go to step 4. The problem is solved. b Print the document.
Troubleshoot a problem 102 Action Yes No Step 4 a Open the front door, and then firmly push it down. Contact customer support. The problem is solved. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. d Insert the print cartridge tray, and then close the door. e Print the document. Do ghost images appear on prints? Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages.
Troubleshoot a problem 103 Action Yes No Step 2 a Open the front door, and then firmly push it down. Contact customer support. The problem is solved. Action Yes No Step 1 a Adjust the paper guides to the correct position for the paper loaded. b Print the document. The problem is solved. Go to step 2. The problem is solved. Go to step 3. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. d Insert the print cartridge tray, and then close the door.
Troubleshoot a problem 104 Action Yes No Step 3 a Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. The problem is solved. Contact customer support. Note: Make sure that the setting matches the paper loaded. b Print the document. Are the margins correct? Light print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages.
Troubleshoot a problem 105 Action Yes No Step 3 a Turn off Color Saver. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Go to step 6. Go to step 7. Go to step 7. The problem is solved. Go to step 8. The problem is solved. From the control panel, navigate to: Settings > Print > Quality > Color Saver. b Print the document. Is the print light? Step 4 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.
Troubleshoot a problem 106 Action Yes No Step 8 a Open the front door, and then firmly push it down. Contact customer support. The problem is solved. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. d Insert the print cartridge tray, and then close the door. e Print the document. Is the print light? Missing colors Note: Before solving the problem, print the Print Quality Test Pages.
Troubleshoot a problem Action 107 Yes Contact customer a Open the front door, and then firmly push it down. support. b Pull out the print cartridge tray. c Remove, and then insert the print cartridge of the missing color. No The problem is solved. d Insert the print cartridge tray, and then close the door. e Print the document. Are some colors missing on prints? Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages.
Troubleshoot a problem 108 Action Yes No Step 1 Check the printer for leaked toner contamination. Go to step 2. Contact customer support. Go to step 4. Go to step 3. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Is the printer free of leaked toner? Step 2 a From the control panel, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type b Check if the paper size and paper type settings match the paper loaded.
Troubleshoot a problem 109 Action Yes No Step 5 a Open the front door, and then firmly push it down. Contact customer support. The problem is solved. Yes No b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. d Insert the print cartridge tray, and then close the door. e Print the document. Is the print mottled? Paper curl Action Go to step 2. Step 1 a Adjust the guides in the tray to the correct position for the paper loaded. b Print the document.
Troubleshoot a problem 110 Action Yes No Step 2 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 3. The problem is solved. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel. Navigate to: Settings > Paper > Tray Configuration > Paper Size/Type b Print the document.
Troubleshoot a problem 111 Action Yes No Step 1 a Adjust the paper guides in the tray to the correct position for the paper loaded. b Print the document. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. Is the print crooked or skewed? Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. b Print the document.
Troubleshoot a problem 112 Action Yes No a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. Contact customer support. The problem is solved. d Insert the print cartridge tray, and then close the door. e Print the document. Is the printer printing solid color or black images? Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages.
Troubleshoot a problem 113 Action Yes No Step 2 a Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Go to step 3. The problem is solved. Contact customer support. The problem is solved. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type. b Print the document.
Troubleshoot a problem 114 Action Yes No Step 1 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel. Navigate to: Settings > Paper > Tray Configuration > Paper Size/Type b Print the document.
Troubleshoot a problem 115 Action Yes No a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. Contact customer support. The problem is solved. d Insert the print cartridge tray, and then close the door. e Print the document. Is the print density uneven? Horizontal dark lines Notes: • Before solving the problem, print the Print Quality Test Pages.
Troubleshoot a problem 116 Action Yes No Step 1 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type. b Print the document.
Troubleshoot a problem 117 Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Yes No Step 1 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 2. The problem is solved. Go to step 3. The problem is solved.
Troubleshoot a problem 118 Action Yes No Step 3 a Open the front door, and then firmly push it down. Contact customer support. The problem is solved. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. d Insert the print cartridge tray, and then close the door. e Print the document. Do vertical dark lines appear on prints? Horizontal white lines Notes: • Before solving the problem, print the Print Quality Test Pages.
Troubleshoot a problem 119 Action Yes No Step 1 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type. b Print the document.
Troubleshoot a problem 120 Action Yes No Step 1 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type. b Print the document.
Troubleshoot a problem 121 Repeating defects Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action a Using the Print Quality Test Pages, measure the distance between the repeating defects on the affected color page.
Troubleshoot a problem 122 3 Choose the appropriate color conversion setting. Object type RGB Image RGB Text RGB Graphics Color conversion tables • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. • sRGB Display—Produces an output that approximates the colors displayed on a computer monitor. Black toner usage is optimized for printing photographs. • Display‑True Black—Produces an output that approximates the colors displayed on a computer monitor.
Troubleshoot a problem 123 What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are specific to the type of object being printed (text, graphics, or images). It is also specific to how the color of the object is specified in the software program (RGB or CMYK combinations).
Troubleshoot a problem 124 Action Yes No Step 2 Contact customer support. The problem is solved. Perform Color Balance. a From the control panel, navigate to: Settings > > Print > > Quality > > Advanced > Color Balance > Imaging > b Adjust the settings. c Print the document.
Recycle and dispose 125 Recycle and dispose Recycling Lexmark products To return Lexmark products for recycling: 1 Go to www.lexmark.com/recycle. 2 Select the product you want to recycle. Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be recycled through your local recycling center. Recycling Lexmark packaging Lexmark continually strives to minimize packaging.
Notices 126 Notices Product information Product name: Lexmark C3224dw, Lexmark C3326dw; Lexmark CS331dn printers Machine type: 1500 Model(s): 218, 638 Edition notice July 2019 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC.
Notices 127 Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print, Google Chrome, and Android are trademarks of Google LLC.
Notices 128 Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Notices 129 To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present.
Notices 130 Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic inputs. One-sided: 385 (C3224dwe); 395 (C3226dw, CS331dn) Two-sided: 260 (C3224dwe); 275 (C3226dw, CS331dn) Copy The product is generating hard‑copy output from hard‑copy original documents. N/A Scan The product is scanning hard‑copy documents. N/A Ready The product is waiting for a print job. 15.
Notices 131 Off mode If this product has an off mode which still consumes a small amount of power, then to completely stop product power consumption, disconnect the power supply cord from the electrical outlet. Total energy usage It is sometimes helpful to estimate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage.
Notices 132 Singapore IMDA statement This product is approved for use in Singapore. European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the approximation and harmonization of the laws of the Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA.
Notices 133 can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • • • • Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult your point of purchase or service representative for additional suggestions.
Notices 134 European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU, 2009/125/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances in electrical
Notices 135 the printer shall end earlier if it, or its original contents, are substantially used up, depleted, or consumed. Fuser Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is available are substantially consumed when the printer displays a “Life Warning” or “Scheduled Maintenance” message for such item. To obtain warranty service you may be required to present proof of original purchase.
Notices 136 ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. Limitation of liability Your sole remedy under this limited warranty is set forth in this document.
Index 137 Index A adjusting toner darkness 31 AirPrint using 28 Android device printing from 27 applying color correction 121 attaching cables 17 avoiding paper jams 83 B black images 111 blank or white pages 98 connecting a mobile device to the printer wireless network 24 connecting the printer to a wireless network 23 connecting to a wireless network using PIN method 23 using Push Button method 23 conserving supplies 78 contacting customer support 124 control panel using 10 customer support contacting
Index locating jam areas 84 M manual feeder loading 20 replacing 72 memory types installed on printer 26 menu 802.
Index printer information finding 8 printer is not responding 80 printer location selecting 16 printer memory erasing 26 printer menus 32 printer messages Non‑Lexmark supply 82 Replace cartridge, printer region mismatch 82 printer parts cleaning 77 printer ports 17 printer settings restoring to factory defaults 26 printer software installing 22 printer status 11 printer wireless network connecting a mobile device to 24 printing font sample list 30 from a computer 27 from a mobile device 27, 28 from an Andro
Index updating firmware flash file 22 USB printer port 17 using genuine Lexmark parts 65 genuine Lexmark supplies 65 using the control panel 10 V verify print jobs printing from a Macintosh computer 29 printing from Windows 29 vertical dark lines 117 vertical white lines 119 viewing reports 65 volatile memory 26 erasing 26 volatility statement of 26 W waste toner bottle ordering 67 replacing 70 wireless network connecting the printer to 23 wireless networking 23 Wi‑Fi Direct enabling 24 printing from a mobi
