C3224, C3326, C3426, CS331, CS431, CS439 Printers User's Guide November 2020 Machine type(s): 1500 Models: 218, 638, 836, 8c6 www.lexmark.
Contents 2 Contents Safety information........................................................................................ 5 Conventions.......................................................................................................................................................... 5 Product statements............................................................................................................................................. 5 Learn about the printer...........................
Contents 3 Placing separator sheets between copies................................................................................................. 38 Canceling a print job........................................................................................................................................ 39 Adjusting toner darkness................................................................................................................................ 39 Use printer menus........................
Contents 4 Recycle and dispose................................................................................. 147 Recycling Lexmark products......................................................................................................................... 147 Recycling Lexmark packaging...................................................................................................................... 147 Notices....................................................................................
Safety information 5 Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury. CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock. CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
Safety information 6 CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.
Safety information 7 CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure. This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.
Learn about the printer 8 Learn about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions See the setup documentation that came with the printer. • • • • Printer software Print or fax driver Printer firmware Utility More setup and instructions for using the printer: • • • • • • • • Go to www.lexmark.com/downloads, search for your printer model, and then in the Type menu, select the driver, firmware, or utility that you need.
Learn about the printer What are you looking for? • • • • 9 Find it here Documentation Go to http://support.lexmark.com. Live chat support Note: Select your country or region, and then select your product to view the appropriate support site. E‑mail support Voice support Support contact information for your country or region can be found on the website or on the printed warranty that came with the printer.
Learn about the printer 2 Locate the printer serial number behind the front door. Printer configurations 1 Control panel Note: The appearance may vary depending on your printer model. 2 Standard bin 3 Manual feeder 4 Standard 250‑sheet tray 5 Optional 250‑sheet tray Note: Supported only in some printer models.
Learn about the printer 11 Using the control panel Lexmark C3224, Lexmark C3326, Lexmark CS331 printers Control panel part Function 1 Display • View printer messages and supply status. • Set up and operate the printer. 2 Right arrow button • Scroll through menus or move between screens and menu options. • Increase the numeric value of a setting. 3 Stop or Cancel button Stop the current job.
Learn about the printer 12 Lexmark C3426, Lexmark CS431, Lexmark CS439 printers Control panel part Function 1 Power button Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds. 2 Home button Go to the home screen. 3 Back button Return to the previous screen. 4 Start button Start a job. 5 Indicator light Check the status of the printer. 6 Display • View printer messages and supply status. • Set up and operate the printer.
Learn about the printer 13 Selecting paper Paper guidelines Use the appropriate paper to prevent jams and help ensure trouble‑free printing. • Always use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This information is usually indicated on the paper package. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
Learn about the printer 14 Fiber content Most high‑quality xerographic paper is made from 100 percent chemically treated pulped wood. This content provides the paper with a high degree of stability, resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.
Learn about the printer 15 • Print samples on preprinted forms and letterheads considered for use before buying large quantities. This action determines whether the ink in the preprinted form or letterhead affects print quality. • When in doubt, contact your paper supplier. • When printing on letterhead, load the paper in the proper orientation for your printer. For more information, see the Paper and Specialty Media Guide.
Learn about the printer 16 Paper size Standard or optional 250‑sheet tray Universal2,3 Manual feeder Two‑sided printing X X X X X X 25.4 x 25.4 mm (1 x 1 in.) to 215.9 x 297 mm (8.5 x 11.69 in.) Universal2,3 105 x 148 mm (4.13 x 5.83 in.) to 215.9 x 355.6 mm (8.5 x 14 in.) 7 3/4 Envelope X 4 98.4 x 190.5 mm (3.875 x 7.5 in.) 9 Envelope X 4 98.4 x 225.4 mm (3.875 x 8.9 in.) 10 Envelope X 4 104.8 x 241.3 mm (4.12 x 9.5 in.) DL Envelope X 4 110 x 220 mm (4.33 x 8.66 in.
Learn about the printer Paper type 17 Standard or optional 250‑sheet tray Manual feeder Two‑sided printing Labels X Envelopes X Supported paper weights Paper type and weight Standard or optional 250‑sheet tray Manual feeder Two‑sided printing Light paper 60–74.9 g/m2 grain long (16–19.9‑lb bond) Plain paper 75–90.3 g/m2 grain long (20–24‑lb bond) Heavy paper 90.3–100 g/m2 grain long (24.1–26‑lb bond) Card stock 105.1–162 g/m2 grain long (28.1–43‑lb bond) Card stock 105.
Set up, install, and configure 18 Set up, install, and configure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Set up, install, and configure 19 Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Set up, install, and configure 20 4 Align the printer with the optional tray, and then lower the printer into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely. 5 Connect the power cord to the printer, and then to the electrical outlet.
Set up, install, and configure 21 6 Open a web browser, and then go to https://lexmark.cloud-connect.co. 7 Click Next, and then accept the Terms of Use. 8 Enter the authorization code, and then click Connect. 9 Log in to your cloud service provider account. 10 Grant permissions. Note: To complete the authorization process, open the profile within 72 hours. Managing bookmarks Creating bookmarks Use bookmarks to print frequently accessed documents that are stored in servers or on the web.
Set up, install, and configure 22 • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Bookmarks > Add Folder, and then type a folder name. Note: To limit access to the folder, enter a PIN. 3 Click Save. Note: You can create folders or bookmarks inside a folder. To create a bookmark, see “Creating bookmarks” on page 21.
Set up, install, and configure 2 Flex, fan, and align the paper edges before loading. 3 Load the paper stack with the printable side faceup. Notes: • • • • Load letterhead faceup with the header toward the back of the tray for one‑sided printing. Load letterhead facedown with the header toward the front of the tray for two‑sided printing. Do not slide paper into the tray. To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator.
Set up, install, and configure 4 Adjust the guides to match the size of the paper that you are loading. 5 Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the manual feeder 1 Adjust the guide to match the size of the paper that you are loading.
Set up, install, and configure 25 2 Load a sheet of paper with the printable side faceup. • Load letterhead with the printable side faceup and the top edge entering the printer first for one‑sided printing. • Load letterhead with the printable side facedown and the top edge entering the printer last for two‑sided printing. • Load envelope with the flap side down and against the right side of the paper guide. 3 Feed the paper until its leading edge gets pulled in.
Set up, install, and configure 26 Linking trays 1 From the control panel, navigate to: Settings > Paper > Tray Configuration For non-touch-screen printer models, press to navigate through the settings. 2 Select a paper source. 3 Set the same paper size and paper type for the trays that you are linking. 4 From the control panel, navigate to: Settings > Device > Maintenance > Config Menu > Tray Configuration 5 Set Tray Linking to Automatic.
Set up, install, and configure 27 For Windows users 1 From a computer, install the print driver. Note: For more information, see “Installing the printer software” on page 26. 2 Open Printers & scanners, and then click Add a printer or scanner. 3 Depending on your printer connection, do one of the following: • Select a printer from the list, and then click Add device. • Click Show Wi‑Fi Direct printers, select a printer, and then click Add device.
Set up, install, and configure 28 • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Settings > Device > Update Firmware. 3 Do either of the following: • Click Check for updates > I agree, start update. • Upload the flash file. Note: To get the latest firmware, go to www.lexmark.com/downloads, and then search for your printer model. a Browse to the flash file. Note: Make sure that you have extracted the firmware zip file. b Click Upload > Start.
Set up, install, and configure 29 For Macintosh users 1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies. 2 Navigate to the list of hardware options, and then add any installed options. 3 Apply the changes. Networking Connecting the printer to a Wi‑Fi network Note: This feature is available only in some printer models. Before you begin, make sure that: • Active Adapter is set to Auto.
Set up, install, and configure 30 Using Lexmark Mobile Assistant 1 Depending on your mobile device, download the Lexmark Mobile Assistant app from either Google PlayTM or App Store. 2 Depending on your printer model, do one of the following: • From the home screen, touch Settings > Network/Ports > Wireless > Setup Using Mobile App > Printer ID.
Set up, install, and configure 31 Using the personal identification number (PIN) method 1 From the control panel, navigate to: Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start PIN Method For non-touch-screen printer models, press to navigate through the settings. 2 Copy the eight‑digit WPS PIN. 3 Open a web browser, and then type the IP address of your access point in the address field. Notes: • To know the IP address, see the documentation that came with your access point.
Set up, install, and configure 32 Connecting a mobile device to the printer Before connecting your mobile device, make sure that Wi‑Fi Direct has been configured. For more information, see “Configuring Wi‑Fi Direct” on page 31. Connecting using Wi‑Fi Direct Note: These instructions apply only to Android mobile devices. 1 From the mobile device, go to the settings menu. 2 Enable Wi‑Fi, and then tap Wi‑Fi Direct. 3 Select the printer Wi-Fi Direct name. 4 Confirm the connection on the printer control panel.
Set up, install, and configure 33 Deactivating the Wi‑Fi network Note: This feature is available only in some printer models. 1 From the printer control panel, navigate to: Settings > Network/Ports > Network Overview > Active Adapter > Standard Network For non-touch-screen printer models, press to navigate through the settings. 2 Follow the instructions on the display. Checking the printer connectivity 1 Print the Network Setup Page.
Secure the printer 34 Secure the printer Erasing printer memory To erase volatile memory or buffered data, turn off the printer. To erase non‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following: 1 From the control panel, navigate to: Settings > Device > Maintenance > Out of Service Erase > Sanitize all information on nonvolatile memory For non‑touch‑screen printer models, press to navigate through the settings.
Print 35 Print Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. 1 From the document that you are trying to print, open the Print dialog. 2 If necessary, adjust the settings. 3 Print the document. Printing from a mobile device Printing from a mobile device using Lexmark Mobile Print LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer.
Print 36 Printing from a mobile device using AirPrint Note: This feature is available only in some printer models. The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified printer. Notes: • Make sure that the Apple device and the printer are connected to the same network. If the network has multiple wireless hubs, then make sure that both devices are connected to the same subnet.
Print 37 Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Settings > Security > Confidential Print Setup. 3 Configure the settings. Printing confidential and other held jobs For Windows users 1 With a document open, click File > Print.
Print 38 Using the print driver 1 With a document open, choose File > Print. 2 Select a printer, and then from the drop-down menu following the Orientation menu, choose Print and Hold. 3 Choose Confidential Print, and then enter a four‑digit PIN. 4 Click Print. 5 From the printer control panel, release the print job. Navigate to: Held jobs > select your computer name > Confidential > select the print job > enter the PIN > Print For non-touch-screen printer models, press to navigate through the settings.
Print 39 Canceling a print job From the printer control panel For touch‑screen printer models, do the following: 1 From the home screen, touch Cancel a job. 2 Select a job to cancel. For non‑touch‑screen printer models, press . From the computer 1 Depending on the operating system, do either of the following: • Open the printers folder, and then select your printer. • From the System Preferences in the Apple menu, navigate to your printer. 2 Select the job to cancel.
Use printer menus 40 Use printer menus Menu map Device • • • • • Preferences Eco‑Mode Remote Operator Panel2 Notifications Power Management • • • • • Anonymous Data Collection Restore Factory Defaults Maintenance Visible Home Screen Icons1 About this Printer Print • Layout • Setup • Quality • PostScript • PCL • Image Paper • Tray Configuration • Media Configuration Network/Ports • • • • • • • • • • • • Security2 Cloud Connector1 Reports Troubleshooting Network Overview Wireless Wi‑Fi Direc
Use printer menus 41 Menu item Description Country/Region [List of countries or regions] Identify the country or region where the printer is configured to operate. Run initial setup No* Yes Run the setup wizard. Keyboard Keyboard Type [List of languages] Select a language as a keyboard type. Notes: • All the Keyboard Type values may not appear or may require special hardware to appear. • This menu item appears only in some printer models.
Use printer menus 42 Eco-Mode Menu item Description Print Sides 1‑Sided* 2‑Sided Specify whether to print on one side or two sides of the paper. Print Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print multiple page images on one side of a sheet of paper. Print Toner Darkness Light Normal* Dark Determine the lightness or darkness of text images.
Use printer menus 43 Notifications Menu item Description Supplies Show Supply Estimates Show estimates* Do not show estimates Show the estimated status of the supplies. Supplies Custom Supply Notifications Configure notification settings when the printer requires user intervention. Note: This menu item appears only in the Embedded Web Server. E‑mail Alerts Setup Configure the e‑mail settings of the printer.
Use printer menus 44 Menu item Description Error Prevention Auto Reboot Max Auto Reboots 1–20 (2*) Set the number of automatic reboots that the printer can perform. Error Prevention Auto Reboot Auto Reboot Window 1–525600 (720*) Set the number of seconds before the printer performs an automatic reboot. Error Prevention Auto Reboot Auto Reboot Counter Show a read‑only information of the reboot counter.
Use printer menus 45 Menu item Description Timeouts Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days* 1 week 2 weeks 1 month Set the time before the printer turns off. Timeouts Hibernate Timeout on Connection Hibernate Do Not Hibernate* Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists. Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 46 Maintenance Config Menu Menu item Description USB Configuration USB PnP 1* 2 Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB Configuration USB Speed Full Auto* Set the USB port to run at full speed and disable its high‑speed capabilities. Tray Configuration Tray Linking Automatic* Off Set the printer to link the trays that have the same paper type and paper size settings.
Use printer menus 47 Menu item Description Reports Menu Settings Page Event Log Event Log Summary Print reports about printer menu settings, status, and event logs. Supply Usage And Counters Clear Supply Usage History Reset the supply usage history, such as number of pages and days remaining, to the factory shipped level. Supply Usage And Counters Fuser Reset ITM Reset Reset the counter after installing a new supply.
Use printer menus 48 Menu item Description Print Configuration Color Trapping Off 1 2* 3 4 5 Enhance the printed output to compensate for misregistration in the printer. Print Configuration Font Sharpening 0–150 (24*) Set a text point-size value below which the high‑frequency screens are used when printing font data. For example, if the value is 24, then all fonts sized 24 points or less use the high‑frequency screens. Device Operations Quiet Mode Off* On Set the printer to operate in Quiet Mode.
Use printer menus 49 Menu item Description Toner patch sensor setup Calibration frequency preference Disabled Fewest color adjustments Fewer color adjustments Normal* Better color accuracy Best color accuracy Set the default calibration frequency. Toner patch sensor setup Full calibration Run the full color calibration. Toner patch sensor setup Print TPS information page Print a diagnostic page that contains toner patch sensor calibration.
Use printer menus 50 Menu item Description Send Logs Cancel Send Send diagnostic information to Lexmark. Print Layout Menu item Description Sides 1‑sided* 2‑sided Specify whether to print on one side or two sides of the paper. Flip Style Long Edge* Short Edge Determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing. Blank Pages Print Do Not Print* Print blank pages that are included in a print job.
Use printer menus 51 Menu item Description Pages per Side Ordering Horizontal* Reverse Horizontal Vertical Reverse Vertical Specify the positioning of multiple page images when using Pages per Side. Pages per Side Orientation Auto* Landscape Portrait Specify the orientation of a multiple‑page document when using Pages per Side. Pages per Side Border None* Solid Print a border around each page image when using Pages per Side. Copies 1–9999 (1*) Specify the number of copies for each print job.
Use printer menus 52 Menu item Description Resource Save Off* On Determine what the printer does with downloaded resources, such as fonts and macros, when it receives a job that requires more than the available memory. Notes: • When set to Off, the printer retains downloaded resources only until memory is needed. Resources associated with the inactive printer language are deleted. • When set to On, the printer preserves all the permanent downloaded resources across all language switches.
Use printer menus 53 Advanced Imaging Menu item Description Color Balance Cyan ‑5 to 5 (0*) Magenta ‑5 to 5 (0*) Yellow ‑5 to 5 (0*) Black ‑5 to 5 (0*) Reset Defaults Adjust the amount of toner that is used for each color. Color Correction Color Correction Auto* Off Manual Modify the color settings used to print documents. Color Correction Content Notes: • Off sets the printer to receive the color correction from the software.
Use printer menus 54 Menu item Description Wait Timeout Time 15–65535 (40*) Set the time in seconds for the printer to wait for more data before canceling a print job. Note: This menu item appears only when Wait Timeout is enabled. Note: An asterisk (*) next to a value indicates the factory default setting. PCL Menu item Description Font Name [List of available fonts] (Courier*) Select a font from the specified font source.
Use printer menus 55 Menu item Description Auto CR after LF Off* On Set the printer to perform a carriage return after a line feed control command. Auto LF after CR Off* On Set the printer to perform a line feed after a carriage return control command. Tray Renumber Assign Tray [x] Off* None 0–201 Assign Manual Paper Off* None 0–201 Assign Manual Envelope Off* None 0–201 Configure the printer to work with print drivers or applications that use different source assignments for the paper source.
Use printer menus 56 Menu item Description Scaling Anchor Top Left Best Fit* Anchor Center Fit Height/Width Fit Height Fit Width Adjust the image to fit the printable area. Orientation Portrait* Landscape Reverse Portrait Reverse Landscape Specify the orientation of text and graphics on the page. Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit. Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 57 Media Configuration Universal Setup Menu item Description Units of Measure Inches Millimeters Specify the unit of measurement for the universal paper. Portrait Width 3.00–14.17 inches (8.50*) 76–360 mm (216*) Set the portrait width of the universal paper. Portrait Height 3.00–14.17 inches (14*) 76–360 mm (356*) Set the portrait height of the universal paper. Feed Direction Short Edge* Long Edge Set the printer to pick paper from the short edge or long edge direction.
Use printer menus 58 Network/Ports Network Overview Menu item Description Active Adapter Auto* Standard Network Wireless Specify how a network is connected. Network Status Show the printer network status and connectivity settings. Display Network Status on Printer Off On* Show the network status on the display. Speed, Duplex Show the speed of the currently active network card. IPv4 Show the IPv4 address. All IPv6 Addresses Show all IPv6 addresses.
Use printer menus 59 Wireless Menu item Description Setup Using Mobile App Configure the wireless connection using the Lexmark Mobile Assistant app. Setup On Printer Panel Choose Network Add Wi‑Fi Network Determine the wireless network that the printer connects to. Note: This menu item appears as Wireless Connection Setup in the Embedded Web Server.
Use printer menus 60 Menu item Description Set PSK Set the password for secure wireless connection. Note: This menu item appears only if Wireless Security Mode is set to WPA2/WPA-Personal or WPA2‑Personal. WPA2/WPA‑Personal AES* 802.1x Encryption Mode WPA+ WPA2* Enable wireless security through WPA2/WPA. Note: This menu item appears only if Wireless Security Mode is set to WPA2/WPA-Personal. Enable wireless security through 802.1x standard.
Use printer menus 61 Menu item Description IPv6 All IPv6 Router Addresses Show all IPv6 router addresses. Network Address UAA LAA View the network addresses. PCL SmartSwitch On* Off Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. PS SmartSwitch On* Off* Set the printer to switch automatically to PS emulation when a print job requires it, regardless of the default printer language.
Use printer menus 62 Ethernet Menu item Description Network Speed Show the speed of an active network adapter. IPv4 Enable DHCP On* Off Enable Dynamic Host Configuration Protocol (DHCP). IPv4 Set Static IP Address IP Address Netmask Gateway Set the static IP address of your printer. IPv6 Enable IPv6 Off On* Enable IPv6 in the printer. IPv6 Enable DHCPv6 Off* On Enable DHCPv6 in the printer.
Use printer menus 63 Menu item Description Network Address UAA LAA Show the printer Media Access Control (MAC) addresses: Locally Administered Address (LAA) and Universally Administered Address (UAA). PCL SmartSwitch Off On* Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language.
Use printer menus 64 Menu item Description Backup DNS Address Specify the backup DNS server addresses. Backup DNS Address 2 Backup DNS Address 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network. Note: This menu item appears only in some printer models. Enable DDNS On Off* Update the Dynamic DNS settings. DDNS TTL Specify the current DDNS settings.
Use printer menus 65 Menu item Description Enable TLSv1.1 Off On* Enable the TLSv1.1 protocol. SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Note: An asterisk (*) next to a value indicates the factory default setting. SNMP Note: This menu appears only in network printers or printers that are attached to print servers.
Use printer menus 66 Menu item Description SNMP Version 3 Enabled Off On* Set Read/Write Credentials User Name Privacy Password Authentication Password Set Read‑only Credentials User Name Privacy Password Authentication Password Authentication Hash MD5 SHA1* Minimum Authentication Level No Authentication, No Privacy Authentication, No Privacy Authentication, Privacy* Privacy Algorithm DES AES‑128* Configure SNMP version 3 to install and update the printer security.
Use printer menus 67 Menu item Description DH (Diffie‑Hellman) Group Proposal modp2048 (14)* modp3072 (15) modp4069 (16) modp6144 (17) Set the IPSec encryption. IKE SA Lifetime (Hours) 1 2 4 8 24* Notes: • DH (Diffie‑Hellman) Group Proposal appears only when Base Configuration is set to Compatibility. • IKE SA Lifetime (Hours) and IPSec SA Lifetime (Hours) appear only when Base Configuration is set to Secure.
Use printer menus 68 Menu item Description Active Off* On Let the printer join networks that require authentication before allowing access. Note: An asterisk (*) next to a value indicates the factory default setting. LPD Configuration Note: This menu appears only in network printers or printers that are attached to print servers.
Use printer menus 69 Menu item Description Local Domains Specify domain names for HTTP and FTP servers. Note: This menu item appears only in the Embedded Web Server. HTTP Proxy IP Address Configure the HTTP and FTP server settings. FTP Proxy IP Address Note: HTTP Proxy IP Address and FTP Proxy IP Address appear only in the Embedded Web Server.
Use printer menus 70 Restrict external network access Menu item Description Restrict external network access Off* On Restrict access to network sites. External network address Specify the network addresses with restricted access. E‑mail address for notification Specify an e‑mail address to send a notification of logged events. Ping frequency 1–300 (10*) Specify the network query interval in seconds. Subject Specify the subject and message of the notification e‑mail.
Use printer menus 71 Menu item Description Manage Permissions Device Management Remote Management Firmware Updates Embedded Web Server Access Import / Export All Settings Out of Service Erase Control access to the printer management options. Local Accounts Menu item Description Add User User Name/Password User Name Password PIN Create local accounts to manage access to the printer functions.
Use printer menus 72 Menu item Menu item Device Certificates Generate, delete, or view device certificates. Manage CA Certificates Load, delete, or view Certificate Authority (CA) certificates. Login Restrictions Menu item Description Login failures 1–10 (3*) Specify the number of failed login attempts before the user gets locked out. Failure time frame 1–60 minutes (5*) Specify the time frame between failed login attempts before the user gets locked out.
Use printer menus 73 Menu item Description Verify Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies. Reserve Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time that the printer stores print jobs for printing later. Require All Jobs to be Held Set the printer to hold all print jobs.
Use printer menus 74 Menu item Description Security Reset Jumper Enable “Guest” access* No Effect Specify user access to the printer. Notes: • The jumper is located beside a lock icon on the controller board. • Enable “Guest” access gives anyone access to all aspects of the printer. • No Effect may make access to the printer impossible when the required security information is unavailable. Minimum Password Length 0–32 Specify the password length.
Use printer menus 75 Menu item Description Print Demo Demo Page Print a demo page that is used as a diagnostic tool for print problems. Network Menu item Description Network Setup Page Print a page that shows the configured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using Wi‑Fi Direct.
Maintain the printer 76 Maintain the printer Checking the status of parts and supplies 1 From the control panel, navigate to: Settings > Reports > Device > Device Statistics For non‑touch‑screen printer models, press to navigate through the settings. 2 From the Supply Information section of the pages printed, check the status of parts and supplies. Configuring supply notifications 1 Open a web browser, and then type the printer IP address in the address field.
Maintain the printer 77 Viewing reports 1 From the control panel, navigate to: Settings > Reports For non-touch-screen printer models, press to navigate through the settings. 2 Select the report that you want to view. Ordering parts and supplies To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to www.lexmark.com or contact the place where you purchased the printer.
Maintain the printer 78 Lexmark CS331 and CS431 Return Program print cartridges Item United States and Canada European Economic Area Asia Pacific Latin America Rest of Europe, Middle East, and Africa Return Program print cartridges Cyan 20N10C0 20N20C0 20N30C0 20N40C0 20N50C0 Magenta 20N10M0 20N20M0 20N30M0 20N40M0 20N50M0 Yellow 20N10Y0 20N20Y0 20N30Y0 20N40Y0 20N50Y0 Black 20N10K0 20N20K0 20N30K0 20N40K0 20N50K0 High yield Return Program print cartridges1 Cyan 20N1HC0 20N2
Maintain the printer 79 Lexmark CS439 Return Program print cartridges Item Part number Cyan 20N3HCK Magenta 20N3HMK Yellow 20N3HYK Black 20N3HKK Lexmark C3224, C3326, and C3426 Return Program print cartridges Item United States and Canada European Economic Area Asia Pacific Latin America Distribution Rest of Europe, Middle East, and Africa Return Program print cartridges Cyan C3210C0 C3220C0 C3230C0 C3240C0 C3250C0 Magenta C3210M0 C3220M0 C3230M0 C3240M0 C3250M0 Yellow C3210Y0
Maintain the printer 80 Lexmark C3326 Regular high yield print cartridges Item Part number Cyan C330H20 Magenta C330H30 Yellow C330H40 Black C330H10 Lexmark C3426 Regular extra high yield print cartridges Item Part number Cyan C340X20 Magenta C340X30 Yellow C340X40 Black C340X10 Ordering a waste toner bottle Item Part number Waste toner bottle 20N0W00
Maintain the printer Replacing parts and supplies Replacing a print cartridge Note: If the tray is extended, then remove it before replacing a cartridge. 1 Open the front door, and then firmly push it down. 2 Pull out the print cartridge tray.
Maintain the printer 82 3 Remove the used print cartridge. 4 Unpack the new print cartridge. Warning—Potential Damage: Do not expose the underside of the print cartridge to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the print cartridge. Doing so may affect the quality of future print jobs.
Maintain the printer 5 Insert the new print cartridge. 6 Insert the print cartridge tray, and then close the door. Replacing the waste toner bottle 1 Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. 2 Unpack the new waste toner bottle.
Maintain the printer 3 Insert the new waste toner bottle. Replacing the tray 1 Remove the used tray. 2 Unpack the new tray. 3 Insert the new tray.
Maintain the printer Replacing the manual feeder 1 Remove the tray. 2 Remove the used manual feeder. 3 Unpack the new manual feeder. 4 Insert the new manual feeder. 5 Insert the tray. Replacing the pick tires 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the printer.
Maintain the printer 86 3 Open the front door, and then firmly push it down. 4 Pull out the print cartridge tray. 5 To avoid stray toner contamination, place a sheet of paper on the top of the print cartridge tray, and then insert the print cartridge tray. 6 Close the front door.
Maintain the printer 7 Remove the tray. 8 Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. 9 Position the printer on its side.
Maintain the printer 10 Remove the used pick tires. 11 Unpack the new pick tires. Note: To avoid contamination, make sure that your hands are clean.
Maintain the printer 89 12 Insert the new pick tires. 13 Return the printer to its original position, and then insert the waste toner bottle. 14 Insert the tray. 15 Open the front door, and then firmly push it down. 16 Pull out the print cartridge tray. 17 Remove the paper, and then insert the print cartridge tray. 18 Close the front door. 19 Connect the power cord to the printer, and then to the electrical outlet.
Maintain the printer 90 Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-genuine supplies or parts. Resetting counters on the supply or part without proper remanufacturing can cause damage to your printer. After resetting the supply or part counter, your printer may display an error indicating the presence of the reset item.
Maintain the printer 91 3 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. Cleaning the pick tires 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the printer. 3 Open the front door, and then firmly push it down.
Maintain the printer 92 5 To avoid stray toner contamination, place a sheet of paper on top of the print cartridge tray, and then insert the print cartridge tray. 6 Close the front door. 7 Remove the tray. 8 Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Maintain the printer 9 Position the printer on its side. 10 Remove the pick tires. 11 Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick tires.
Maintain the printer 94 12 Insert the pick tires. 13 Return the printer to its original position, and then insert the waste toner bottle. 14 Insert the tray. 15 Open the front door, and then firmly push it down. 16 Pull out the print cartridge tray. 17 Remove the paper, and then insert the print cartridge tray. 18 Close the front door. 19 Connect the power cord to the printer, and then to the electrical outlet.
Maintain the printer 95 Saving energy and paper Configuring power save mode settings Sleep mode 1 From the control panel, navigate to: Settings > Device > Power Management > Timeouts > Sleep Mode For non‑touch‑screen printer models, press to navigate through the settings. 2 Enter the amount of time that the printer stays idle before it enters Sleep mode.
Maintain the printer 96 CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement. CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage: • • • • Make sure that all doors and trays are closed. Turn off the printer, and then unplug the power cord from the electrical outlet. Disconnect all cords and cables from the printer.
Troubleshoot a problem 97 Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps.
Troubleshoot a problem “Toner easily rubs off” on page 112 98 “Uneven print density” on “Horizontal dark lines” on page 113 page 114 “Horizontal white lines” on “Vertical white lines” on page 117 page 119 “Vertical dark lines” on page 116 “Repeating defects” on page 120 Printing problems Print quality is poor Blank or white pages Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages.
Troubleshoot a problem 99 Action Yes No a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. Contact customer support. The problem is solved. d Insert the print cartridge tray, and then close the door. e Print the document. Is the printer printing blank or white pages? Dark print Note: Before solving the problem, print the Print Quality Test Pages.
Troubleshoot a problem Action 100 Yes Go to step 3. Step 2 a Depending on your operating system, reduce toner darkness from the Printing Preferences or Print dialog. No The problem is solved. Note: You can also change the setting on the printer control panel. Navigate to: Settings > Print > Quality > Toner Darkness b Print the document. Is the print too dark? Step 3 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 4.
Troubleshoot a problem 101 Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Yes No Step 1 a Load the tray with the correct paper type. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Go to step 4. The problem is solved. b Print the document.
Troubleshoot a problem 102 Action Yes No Step 4 a Open the front door, and then firmly push it down. Contact customer support. The problem is solved. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. d Insert the print cartridge tray, and then close the door. e Print the document. Do ghost images appear on prints? Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages.
Troubleshoot a problem 103 Action Yes No Step 2 a Open the front door, and then firmly push it down. Contact customer support. The problem is solved. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. d Insert the print cartridge tray, and then close the door. e Print the document. Does gray or colored background appear on prints? Incorrect margins Note: Before solving the problem, print the Print Quality Test Pages.
Troubleshoot a problem 104 Action Yes No Step 2 a Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. The problem is solved. Contact customer support. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type. b Print the document.
Troubleshoot a problem 105 Action Yes No Step 3 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 4. The problem is solved. Go to step 5. Go to step 7. Go to step 7. The problem is solved. Go to step 7. The problem is solved. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type.
Troubleshoot a problem 106 Action Yes No Step 7 a Open the front door, and then firmly push it down. Contact customer support. The problem is solved. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. d Insert the print cartridge tray, and then close the door. e Print the document. Is the print light? Missing colors Note: Before solving the problem, print the Print Quality Test Pages.
Troubleshoot a problem 107 Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. to Action Yes No Step 1 Go to step 2. Contact customer support. Go to step 4. Go to step 3. Go to step 4. The problem is solved. Go to step 5. The problem is solved.
Troubleshoot a problem 108 Action Yes No Step 5 a Open the front door, and then firmly push it down. Contact customer support. The problem is solved. Action Yes No Step 1 a Check if the paper loaded is supported. Go to step 2. The problem is solved. Go to step 3. Step 2 a Check if the printer is using a genuine and supported Lexmark toner cartridge. The problem is solved. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges.
Troubleshoot a problem Action 109 Yes Go to step 4. Step 3 a Adjust the guides in the tray to the correct position for the paper loaded. b Print the document. No The problem is solved. Is the paper curled? Step 4 a Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Go to step 5. The problem is solved. Go to step 6. The problem is solved. Contact customer support. The problem is solved.
Troubleshoot a problem 110 Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Yes No Step 1 a Adjust the paper guides in the tray to the correct position for the paper loaded. b Print the document. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support.
Troubleshoot a problem 111 Action Yes No a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. Contact customer support. The problem is solved. d Insert the print cartridge tray, and then close the door. e Print the document. Is the printer printing solid color or black images? Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages.
Troubleshoot a problem 112 Action Yes No Step 2 a Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Go to step 3. The problem is solved. Contact customer support. The problem is solved. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type. b Print the document.
Troubleshoot a problem 113 Action Yes No Step 1 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel. Navigate to: Settings > Paper > Tray Configuration > Paper Size/Type b Print the document.
Troubleshoot a problem 114 Action Yes No a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. Contact customer support. The problem is solved. d Insert the print cartridge tray, and then close the door. e Print the document. Is the print density uneven? Horizontal dark lines Notes: • Before solving the problem, print the Print Quality Test Pages.
Troubleshoot a problem 115 Action Yes No Step 1 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Troubleshoot a problem 116 Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Yes No Step 1 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 2. The problem is solved. Go to step 3. The problem is solved.
Troubleshoot a problem 117 Action Yes No Step 3 a Open the front door, and then firmly push it down. Contact customer support. The problem is solved. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. d Insert the print cartridge tray, and then close the door. e Print the document. Do vertical dark lines appear on prints? Horizontal white lines Notes: • Before solving the problem, print the Print Quality Test Pages.
Troubleshoot a problem 118 Action Yes No Step 1 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type. b Print the document.
Troubleshoot a problem 119 Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Yes No Step 1 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 2. The problem is solved. Go to step 3. The problem is solved.
Troubleshoot a problem 120 Action Yes No Step 3 a Open the front door, and then firmly push it down. Contact customer support. The problem is solved. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. d Insert the print cartridge tray, and then close the door. e Print the document. Do vertical white lines appear on prints? Repeating defects Note: Before solving the problem, print the Print Quality Test Pages.
Troubleshoot a problem Action a Using the Print Quality Test Pages, measure the distance between the repeating defects on the affected color page. b Check if the repeating defects match any of the following measurements: 121 Yes No Take note of the distance, and then contact customer support. Take note of the distance, and then contact customer support. Yes No Print cartridges • • • • 25.70 mm (1.01 in.) 35.30 mm (1.39 in.) 75.6 mm (2.98 in.) 26.7 mm (1.05 in.) Fuser • 56.5 mm (2.22 in.
Troubleshoot a problem 122 Action Yes No Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer. The problem is solved. Go to step 4. Step 4 The problem is a Turn off the printer, wait for about 10 seconds, and then turn on solved. the printer. b Print the document. Go to step 5. For more information, see the setup documentation that came with the printer. b Print the document.
Troubleshoot a problem 123 Action Yes No Step 3 a Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. b Set the resolution to 4800 CQ. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Go to step 6. Step 5 a Make sure that the printer settings for texture and weight match the paper being loaded. From the control panel, navigate to: The problem is solved. c Print the document.
Troubleshoot a problem 124 Action Yes No Step 7 a Make sure that the printer is not overheating. Contact customer support. The problem is solved. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer. For more information, see “Selecting a location for the printer” on page 18. b Print the document.
Troubleshoot a problem 125 Confidential and other held documents do not print Action Yes The problem is Step 1 a From the control panel, check if the documents appear in the solved. Held Jobs list. No Go to step 2. Note: If the documents are not listed, then print the documents using the Print and Hold options. b Print the documents. Are the documents printed? The problem is Step 2 The print job may contain a formatting error or invalid data. Delete solved. the print job, and then send it again.
Troubleshoot a problem 126 The printer is not responding Action Yes No Step 1 The problem is solved. Go to step 2. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. Is the printer responding? Step 2 Check if the electrical outlet is turned off by a switch or breaker.
Troubleshoot a problem 127 Network connection problems Cannot open Embedded Web Server Action Yes No Step 1 Go to step 2. Turn on the printer. Go to step 3. Type the correct printer IP address in the address field. Go to step 4. Install a supported browser. Go to step 5. Contact your administrator. Go to step 6. Secure the cable connections. Go to step 7. Contact your administrator. Check if the printer is on. Is the printer on? Step 2 Make sure that the printer IP address is correct.
Troubleshoot a problem 128 Action Yes No Step 7 The problem is solved. Contact customer support. Access the Embedded Web Server. Did the Embedded Web Server open? Cannot connect the printer to the Wi‑Fi network Note: This feature is available only in some printer models. Action Yes No Step 1 The problem is solved. Go to step 2. Go to step 4. Go to step 3. The problem is solved. Go to step 4. Go to step 6. Go to step 5. The problem is solved. Go to step 6.
Troubleshoot a problem 129 Action Yes No Step 6 The problem is solved. Contact customer support. Make sure that you entered the correct network password. Note: Take note of the spaces, numbers, and capitalization in the password. Can the printer connect to the Wi‑Fi network? Issues with supplies Replace cartridge, printer region mismatch To correct this problem, purchase a cartridge with the correct region that matches the printer region, or purchase a worldwide cartridge.
Troubleshoot a problem 130 Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty. To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, do either of the following: For touch‑screen printer models, press twice, and then press For non‑touch‑screen printer models, press and hold X and twice.
Troubleshoot a problem 131 • Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator. • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media.
Troubleshoot a problem 132 Jam locations 1 Standard bin 2 Manual feeder 3 Trays 4 Door B 5 Door E Paper jam in the standard tray 1 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Troubleshoot a problem 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close the door.
Troubleshoot a problem 134 4 Remove the tray and the manual feeder. 5 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 6 Insert the manual feeder and the tray. Paper jam in the optional tray 1 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Troubleshoot a problem 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close the door. 4 Open door E. 5 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Troubleshoot a problem 6 Close the door. 7 Remove the optional tray. 8 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 9 Insert the tray. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Troubleshoot a problem Paper jam in the manual feeder 1 Remove the tray and the manual feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Troubleshoot a problem 138 3 Insert the manual feeder and the tray. Paper jam in door B 1 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Remove the jammed paper from any of the following areas: Note: Make sure that all paper fragments are removed.
Troubleshoot a problem • Fuser area 139
Troubleshoot a problem • Below the fuser area • Duplex unit 3 Close the door.
Troubleshoot a problem 141 Paper feed problems Envelope seals when printing Action Yes No Step 1 a Use an envelope that has been stored in a dry environment. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a From the control panel, navigate to: The problem is solved. Go to step 2. Step 2 The problem is a From the document that you are trying to print, open the Print solved. dialog, and then select Collate. b Print the document.
Troubleshoot a problem 142 Action Yes No Step 3 a Reduce the number of pages to print. The problem is solved. Contact customer support. Yes No b Print the document. Are the pages collated correctly? Tray linking does not work Action The problem is Step 1 a Check if the trays contain the same paper size and paper type. solved. Go to step 2. b Check if the paper guides are positioned correctly. c Print the document.
Troubleshoot a problem 143 Paper frequently jams Action Yes No Step 1 a Remove the tray. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. b Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill indicator. • Make sure to print on recommended paper size and type. c Insert the tray. d Print the document.
Troubleshoot a problem 144 Jammed pages are not reprinted Action a From the control panel, navigate to: Settings > Device > Notifications > Jam Content Recovery For non‑touch‑screen printer models, press through the settings. b In the Jam Recovery menu, select On or Auto. Yes No The problem is solved. Contact customer support. to navigate c Print the document.
Troubleshoot a problem 145 FAQ about color printing What is RGB color? RGB color is a method of describing colors by indicating the amount of red, green, or blue used to produce a certain color. Red, green, and blue light can be added in various amounts to produce a large range of colors observed in nature. Computer screens, scanners, and digital cameras use this method to display colors.
Troubleshoot a problem 146 If the software program does not specify colors with RGB or CMYK combinations, then the Color Samples pages are not useful. Additionally, some software programs adjust the RGB or CMYK combinations specified in the program through color management. In these situations, the printed color may not be an exact match of the Color Samples pages. The print appears tinted Action Yes No Step 1 Go to step 2. The problem is solved. Contact customer support. The problem is solved.
Recycle and dispose 147 Recycle and dispose Recycling Lexmark products To return Lexmark products for recycling: 1 Go to www.lexmark.com/recycle. 2 Select the product you want to recycle. Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be recycled through your local recycling center. Recycling Lexmark packaging Lexmark continually strives to minimize packaging.
Notices 148 Notices Product information Product name: Lexmark C3224dw; Lexmark C3326dw; Lexmark C3426dw; Lexmark CS331dw; Lexmark CS431dw; Lexmark CS439dn printers Machine type: 1500 Model(s): 218, 638, 836, 8c6 Edition notice November 2020 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC.
Notices 149 Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Android, Google Play, and Google Chrome are trademarks of Google LLC. Macintosh, macOS, Safari, and AirPrint are trademarks of Apple Inc.
Notices 150 1-meter average sound pressure, dBA Printing One-sided, mono: 51 (C3224dw, C3426dw, CS431dw, CS439dn); 52 (C3326dw, CS331dw) One-sided, color: 52 (C3224dw); 53 (C3326dw, CS331dw, CS431dw, CS439dn, C3426dw) Two-sided, mono: 49 (C3224dw); 51 (C3326dw, CS331dw), 50 (CS431dw, CS439dn, C3426dw) Two-sided, color: 50 (C3224dw); 52 (C3326dw, CS331dw); 53 (CS431dw, CS439dn, C3426dw) Ready 14 Values are subject to change. See www.lexmark.com for current values.
Notices 151 Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities for disposal and recycling options. Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Notices 152 Temperature information Operating temperature and relative humidity Printer / cartridge / imaging unit longterm storage1 Printer / cartridge / imaging unit short-term shipping 10 to 32.2°C (50 to 90°F) and 8 to 80% RH -40 to 40°C (-40 to 104°F) and 8 to 80% RH Maximum wet bulb temperature2: 26.7°C (80.1°F) Non-condensing environment -40 to 43.3°C (-40 to 110°F) 1 Supplies shelf life is approximately 2 years.
Notices 153 Mode Description Power consumption (Watts) Ready The product is waiting for a print job. 15.5 (C3224dw); 15 (C3326dw, CS331dw); 17 (CS431dw, CS439dn, C3426dw) Sleep Mode The product is in a high‑level energy‑saving mode. 0.9 (C3224dw, C3326dw, CS331dw); 1.2 (CS431dw, CS439dn, C3426dw) Hibernate The product is in a low‑level energy‑saving mode. N/A Off The product is plugged into an electrical outlet, but the 0.1 power switch is turned off.
Notices 154 Total energy usage It is sometimes helpful to estimate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's energy usage. Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models.
Notices 155 Singapore IMDA statement This product is approved for use in Singapore. Complies with IMDA Standards DA102160 European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the approximation and harmonization of the laws of the Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA.
Notices 156 EU and other countries statement of radio transmitter operational frequency bands and maximum RF power This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the EU) or 5GHz (5.15–5.35, 5.47–5.725 in the EU) bands. The maximum transmitter EIRP power output, including antenna gain, is ≤ 20dBm for both bands.
Notices 157 Avis de conformité aux normes de l’Innovation, Sciences et Développement économique Canada Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux équipements pouvant causer des interférences NMB-003.
Notices 158 Limited warranty Lexmark warrants that this product: —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Notices 159 Extent of limited warranty Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of prints produced by any product.
Index 160 Index A adding hardware options print driver 28 adding internal options print driver 28 adding printers to a computer 26 adjusting brightness printer display 95 adjusting toner darkness 39 AirPrint using 36 attaching cables 19 avoiding paper jams 130 B black images 110 blank or white pages 98 bookmarks creating 21 creating folders for 21 C canceling a print job from the computer 39 from the printer control panel 39 cannot connect printer to Wi‑Fi 128 cannot open Embedded Web Server 127 checkin
Index Hibernate mode setting 95 home screen customizing 12 home screen icons displaying 12 horizontal dark lines 114 horizontal white lines 117 humidity around the printer 152 I icons on the home screen showing 12 identifying jam locations 131 images cut off on print 111 importing a configuration file using the Embedded Web Server 28 incorrect margins 103 indicator light understanding the status 12 installing the print driver 26 installing the printer software 26 installing trays 19 internal options, adding
Index replacing 85 placing separator sheets 38 power cord socket 19 power saver modes setting 95 preprinted forms selecting 14 print cartridge ordering 77 replacing 81 print driver hardware options, adding 28 installing 26 print job canceling from the computer 39 canceling from the printer control panel 39 print jobs storing 36 print jobs not printed 121 Print Quality Test Pages 75 print quality troubleshooting blank pages 98 crooked print 109 dark print 99 ghost images on prints 101 gray or colored backgr
Index status of supplies checking 76 storing paper 14 supplies conserving 95 supply notifications configuring 76 supply usage counters resetting 89, 129 supported paper sizes 15 supported paper types 16 supported paper weights 17 T temperature around the printer 18, 152 text cut off on print 111 toner darkness adjusting 39 touch screen cleaning 90 trays installing 19 linking 26 loading 22 replacing 84 unlinking 26 troubleshooting cannot connect printer to Wi‑Fi 128 cannot open Embedded Web Server 127 FAQ ab
