C746x and C748x User's Guide Important: Click here before using this guide. October 2014 Machine type(s): 5026 Model(s): 310, 311, 330, 331, 510, 511, 530, 531, 538, 539 www.lexmark.
Contents 2 Contents Safety information.......................................................................................5 Overview.....................................................................................................7 Using this guide.........................................................................................................................................7 Finding information about the printer................................................................................
Contents 3 Paper menu...........................................................................................................................................121 Reports menu........................................................................................................................................131 Network/Ports menu.............................................................................................................................132 Security menu..................................
Contents 4 Solving color quality problems..............................................................................................................238 Embedded Web Server does not open.................................................................................................241 Contacting customer support................................................................................................................241 Notices......................................................................
Safety information 5 Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices.
Safety information 6 CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Overview 7 Overview Using this guide This User’s Guide provides general and specific information on using the printer models that are listed on the cover page. The following chapters contain information applicable to all printer models: • • • • • • • Additional printer setup Paper and specialty media guidelines Understanding printer menus Saving money and the environment Maintaining the printer Clearing jams Troubleshooting To find instructions for your printer: • Use the table of contents.
Overview 8 What are you looking for? Find it here Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help. Click ? to view context‑sensitive information. Notes: • Help is automatically installed with the printer software. • The printer software is located in the printer program folder or on the desktop, depending on your operating system.
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 10 Note: This task requires a flathead screwdriver. 1 Remove the system board cover. a Turn the screws on the cover counterclockwise to loosen them, but do not remove them. Pull the standard tray to access the two bottom screws. b Slide the cover slightly up until each screw is in the keyhole. c Pull the cover to remove it. 2 Locate the appropriate connector on the system board.
Additional printer setup 11 1 5 4 1 Firmware and flash memory card connectors 2 Printer hard disk connector 3 Internal print server connector 4 Memory card connector 5 Dust cover 3 2 3 Reattach the system board cover. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. a Align the keyholes with the screws.
Additional printer setup 12 b Slide the cover down, and then turn each screw clockwise to tighten. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 13 3 Open the memory card connector latches. 4 Align the notch (1) on the memory card with the ridge (2) on the connector.
Additional printer setup 14 5 Push the memory card straight into the connector until it clicks into place, and then push the latches to firmly attach the card into the connector. 2 1 2 6 Reattach the system board cover. Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable.
Additional printer setup 15 4 Push the card firmly into place. Warning—Potential Damage: Be careful not to damage the connectors. Note: The entire length of the connector on the card must touch and be flush against the system board. 5 Reattach the system board cover. Note: When the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Additional printer setup 16 Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. 1 Access the system board. For more information, see “Accessing the system board” on page 9. Note: This task requires a flathead screwdriver. 2 Unpack the ISP kit.
Additional printer setup 17 4 Remove the screws, and then remove the metal cover from the ISP opening. 1 2 5 Attach the ISP solution to the system board. a Align the posts of the plastic tee to the holes on the system board. b Hold the edges of the ISP and guide it to the opening on the system board cage, and then gently allow it to rest on the plastic tee.
Additional printer setup c Use the provided screw to attach the plastic bracket to the ISP solution. 6 Connect the ISP solution interface cable into the color‑coded receptacle on the system board.
Additional printer setup 19 7 Firmly connect the ISP solution to the system board cage using the two screws. 8 Reattach the system board cover. Note: If you have removed an optional printer hard disk while installing the Internal Solutions Port, then reinstall the printer hard disk first before reattaching the system board cover. For more information, see “Installing a printer hard disk” on page 19.
Additional printer setup 20 Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP. To install a printer hard disk onto the ISP: a Using a flathead screwdriver, loosen the screws. b Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket.
Additional printer setup 21 To install a printer hard disk directly on the system board: a Hold the edges of the printed circuit board assembly, and then align the standoffs of the printer hard disk to the holes in the system board. Press down on the printer hard disk until the standoffs are in place. Warning—Potential Damage: Do not press on the center of the printer hard disk. Doing so may cause damage to the hard disk.
Additional printer setup b Use the two provided screws to attach the printer hard disk mounting bracket. c Insert the plug of the printer hard disk interface cable into the receptacle of the system board. Note: The plugs and receptacles are color‑coded. 4 Reattach the system board cover.
Additional printer setup 23 Removing a printer hard disk Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. 1 Access the system board. For more information, see “Accessing the system board” on page 9. Note: This task requires a flathead screwdriver.
Additional printer setup 24 4 Remove the printer hard disk by pulling it upward to unseat the standoffs. 5 Set the printer hard disk aside. 6 Reattach the system board cover. Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb), and requires two or more trained personnel to lift it safely. CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
Additional printer setup 25 Installing optional drawers CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Additional printer setup 3 26 Optional 2,000‑sheet high‑capacity feeder 5 Turn the printer back on. Attaching cables CAUTION—POTENTIAL INJURY: Do not set up this product or make any electrical or cabling connections, such as a power cord, a fax feature, or USB cable, during a lightning storm. Connect the printer to the computer using a USB or Ethernet cable.
Additional printer setup Setting up the printer software Installing the printer 1 Obtain a copy of the software installer package. 2 Run the installer, and then follow the instructions on the computer screen. 3 For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users 1 Open the printers folder.
Additional printer setup 28 Networking Note: A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network.
Additional printer setup 29 If you are installing the printer on an 802.1X network, then you may need the following: • • • • Authentication type Inner authentication type 802.1X user name and password Certificates – No security If your wireless network does not use any type of security, then you will not have any security information. Note: Using an unsecured wireless network is not recommended.
Additional printer setup 2 Obtain a copy of the software installer package. • From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system 3 Double‑click the software installer package. Wait for the installation dialog to appear.
Additional printer setup 31 Note: For more information on allowing other computers on the network to use the wireless printer, see the Networking Guide. Installing the printer on a wireless network (Macintosh) Note: Make sure to disconnect the Ethernet cable when installing the printer on a wireless network. Prepare to configure the printer 1 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. 2 1 2 Locate the printer MAC address.
Additional printer setup 32 3 Open a Web browser. 4 From the Bookmarks menu, select Show or Show All Bookmarks. 5 Under COLLECTIONS, select Bonjour or Rendezvous, and then double‑click the printer name. Note: The application referred to as Rendezvous in Mac OS X version 10.2 is now called Bonjour by Apple Inc. 6 From the Embedded Web Server, navigate to the location of the wireless settings information. Configure the printer for wireless access 1 Type the network name (SSID) in the appropriate field.
Additional printer setup 2 Add the printer: a For IP printing: In Mac OS X version 10.5 or later 1 From the Apple menu, navigate to either of the following: • System Preferences > Print & Scan • System Preferences > Print & Fax 2 3 4 5 Click +. If necessary, click Add Printer or Scanner or Add Other Printer or Scanner. Click the IP tab. Type the IP address of the printer in the address field, and then click Add. In Mac OS X version 10.
Additional printer setup 34 Changing port settings after installing a new network ISP Notes: • If the printer has a static IP address, then you do not need to make any changes. • If the computers are configured to use the network name, instead of an IP address, then you do not need to make any changes. • If you are adding a wireless ISP to a printer previously configured for an Ethernet connection, then make sure the printer is disconnected from the Ethernet network.
Using C746x 35 Using C746x Learning about the printer Selecting a location for the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, then leave enough room for them also. It is important to: • Set up the printer near a properly grounded and easily accessible electrical outlet.
Using C746x 36 3 Left side 150 mm (5.9 in.) 4 Rear 100 mm (3.9 in.) 5 Top 150 mm (5.9 in.) Printer configurations CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture.
Using C746x 37 Using the four-arrow-button printer control panel 1 3 2 2 ABC 1 4 3 DEF 4 GHI 5 JKL 6 MNO 7 8 STU 9 WXYZ PQR 5 0 10 1 Use the To Display View the printer status. 9 8 7 6 Allow printer setup and operation. 2 Select button Submit changes made in the printer settings. 3 Arrow buttons Scroll up and down, or left and right. 4 Keypad Enter numbers, letters, or symbols. 5 Sleep button Enable Sleep mode.
Using C746x 38 Use the To 8 Home button Go to the home screen. 9 Indicator light Check the status of the printer. • • • • 10 USB port Off—The printer is off. Blinking green—The printer is warming up, processing data, or printing. Solid green—The printer is on, but idle. Blinking red—The printer requires operator intervention. Connect a flash drive to the printer. Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print.
Using C746x 39 Loading the standard or an optional 550‑sheet tray The printer has one standard 550‑sheet tray (Tray 1) and may have up to four optional 550‑sheet trays including the special media tray. For narrow paper sizes such as A6 and envelopes, use the special media tray. For more information, see “Loading the optional 550‑sheet special media tray” on page 42. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately.
Using C746x 40 3 Squeeze and slide the length guide to the correct position for the paper size you are loading. Notes: • For some paper sizes like letter, legal, and A4, squeeze and slide the length guide backward to accommodate their length. • The length guide has a locking device. To unlock, slide to the left the button on top of the length guide. To lock, slide the button to the right when a length is selected.
Using C746x 41 4 Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack with the recommended printable side faceup. Notes: • When loading preprinted letterhead for one‑sided printing, place the header faceup toward the front of the tray. • When loading preprinted letterhead for two‑sided printing, place the header facedown toward the rear of the tray.
Using C746x 42 7 From the printer control panel, verify the paper size and paper type setting for the tray based on the paper you loaded. Note: Paper jams may occur if the paper size and type settings selected do not match the paper loaded. Loading the optional 550‑sheet special media tray The optional 550‑sheet special media tray (Tray 2), unlike any other trays, supports narrow paper sizes such as envelopes and A6.
Using C746x 43 Notes: • For instructions on loading paper sizes larger than A6 and envelopes, see “Loading the standard or an optional 550‑sheet tray” on page 39. • For a complete list of supported paper sizes, see the “Supported paper sizes, types, and weights” section in the User’s Guide. Loading narrow paper sizes such as envelopes and A6 1 Pull the tray completely out. Note: Do not remove trays while a job prints or while Busy appears on the display. Doing so may cause a jam.
Using C746x 44 1 2 3 3 Squeeze and slide the width guide to the correct position for the paper size you are loading. 1 2 Note: Use the paper size indicators at the bottom of the tray to help position the width guide.
Using C746x 45 4 Squeeze and slide the secondary length guide to the correct position for the paper size you are loading.
Using C746x 5 Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. 6 Load the paper stack with the recommended printable side faceup. Notes: • Load envelopes with the stamp side entering the printer first. • Make sure the paper does not exceed the maximum paper fill indicator located on the side of the width guide. Warning—Potential Damage: Overloading the tray can cause paper jams and possible printer damage.
Using C746x 47 7 Insert the tray. 8 From the printer control panel, verify the paper size and paper type setting for the tray based on the paper you loaded. Note: Return the secondary length guide back to its original position when loading long papers such as legal, letter, and A4. Squeeze and slide the guide until it clicks into place. Loading the 2,000‑sheet high‑capacity feeder CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately.
Using C746x 48 3 Push the length guide button to the right to unlock the length guide. 4 Push the length guide release latch to raise the length guide. Slide the guide to the correct position for the paper size you are loading, and then lock the guide.
Using C746x 49 5 Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. 6 Load the paper stack: • Printable side faceup for one‑sided printing • Printable side facedown for two‑sided printing Two‑sided printing LETTER One‑sided printing HEAD LETTER HEAD • Make sure paper does not exceed the maximum paper fill indicator located on the side of the tray.
Using C746x 50 Loading the multipurpose feeder The multipurpose feeder can hold approximately: • 100 sheets of 75‑g/m2 (20‑lb) paper • 10 envelopes • 75 transparencies Note: Do not add or remove paper or specialty media while the printer prints from the multipurpose feeder or when the printer control panel indicator light is blinking. Doing so may cause a jam.
Using C746x 2 Gently pull the extension out until it is fully extended. 3 Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. Paper Envelopes Transparencies* * Avoid touching the printable side of transparencies. Be careful not to scratch them.
Using C746x 52 4 Load the paper or specialty media. Slide the stack into the multipurpose feeder until it comes to a stop. Notes: • • • • Make sure paper or specialty media does not exceed the maximum paper fill indicator. Load only one size and type of paper or specialty media at a time. Paper or specialty media should lie flat and fit loosely in the multipurpose feeder. If the paper or specialty media is pushed too far into the multipurpose feeder, then press the paper release lever to remove it.
Using C746x 53 3 Change the paper size and type settings for the trays you are linking. • To link trays, make sure the paper size and type for the tray match that of the other tray. • To unlink trays, make sure the paper size or type for the tray does not match that of the other tray. 4 Click Submit. Note: You can also change the paper size and type settings using the printer control panel. For more information, see “Setting the paper size and type” on page 38.
Using C746x 54 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu > Custom Types. 3 Select a custom paper type name, and then select a paper type. Note: Paper is the factory default paper type for all user‑defined custom names. 4 Click Submit. Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Types 2 Select a custom paper type name, and then select a paper type.
Using C746x 55 3 Click Print. Printing in black and white From the printer control panel, navigate to: > Settings > Settings > Print Settings > Quality Menu > Print Mode > Black Only > Adjusting toner darkness Using the Embedded Web Server 1 Open a Web browser, and then type the IP address of the printer in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.
Using C746x 56 3 From the Printer Usage list, select Max Speed or Max Yield. 4 Click Submit. Using the printer control panel 1 From the printer control panel, navigate to: > Settings > Settings > Print Settings > Setup Menu 2 From the Printer Usage list, select Max Speed or Max Yield. 3 Press . Printing from a flash drive or mobile device Printing from a flash drive Notes: • Before printing an encrypted PDF file, you will be prompted to enter the file password from the printer control panel.
Using C746x 57 2 From the printer control panel, select the document you want to print. 3 Press the left or right arrow button to specify the number of copies for printing, and then press . Notes: • Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then you can still print files from the flash drive as held jobs.
Using C746x 58 Printing confidential and other held jobs Storing print jobs in the printer 1 From the printer control panel, navigate to: > Settings > > Security > > Confidential Print > select the print job type Print job type Description Max Invalid PIN Limits the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted.
Using C746x 59 6 From the printer control panel, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential Jobs > enter the PIN > select the print job > specify the number of copies > Print • For other print jobs, navigate to: Held jobs > select your user name > select the print job > specify the number of copies > Print For Macintosh users 1 With a document open, choose File > Print.
Using C746x 60 Canceling a print job Canceling a print job from the printer control panel 1 From the printer control panel, press . 2 When a list of print jobs appears, select the job to cancel, and then press 3 Press . to go back to the home screen. Canceling a print job from the computer For Windows users 1 Open the printers folder, and then select your printer. 2 From the print queue, select the print job you want to cancel, and then delete it.
Using C746x 61 From the printer control panel, navigate to: > Settings > Reports > > Menu Settings Page > Note: If you have not changed any menu settings, then the menu settings page lists all the factory default settings. Settings saved from the menus replace the factory default settings as user default settings. A user default setting remains in effect until you access the menu again, select another value, and save it.
Using C746x 62 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > General Settings > Eco‑Mode. 3 Select a setting. Use To Off Use the factory default settings for all settings associated with Eco‑Mode.
Using C746x 63 Use To On Reduce printer noise. • Print jobs will process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There is a short delay before the first page is printed. • If your printer has faxing capability, then fax sounds are reduced or disabled, including those made by the fax speaker and ringer. The fax is placed in standby mode. • The alarm control and cartridge alarm sounds are turned off.
Using C746x 64 Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. For more information, see “Printing a menu settings page” on page 60. If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All Settings option. For more information, see “Erasing non‑volatile memory” on page 65.
Using C746x Types of memory 65 Description Hard disk memory Some printers have a hard disk drive installed. The printer hard disk is designed for device-specific functionality. This lets the device retain buffered user data from complex scan, print, copy, and fax jobs, as well as form data and font data. Erase the contents of any installed printer memory in the following circumstances: • • • • • • The printer is being decommissioned. The printer hard disk is being replaced.
Using C746x 66 3 Press the up or down arrow button until Wipe All Settings appears. The printer will restart several times during this process. Note: Wipe All Settings securely removes device settings, solutions, jobs, faxes, and passwords from the printer memory. 4 Navigate to: Back > Exit Config Menu The printer will perform a power‑on reset, and then return to normal operating mode. Erasing printer hard disk memory Notes: • Some printer models may not have a printer hard disk installed.
Using C746x 67 Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a printer hard disk installed. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu.
Using C746x 68 Finding printer security information In high-security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, visit the Lexmark security Web page. You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: 1 Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer.
Using C748x 69 Using C748x Learning about the printer Selecting a location for the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, then leave enough room for them also. It is important to: • Set up the printer near a properly grounded and easily accessible electrical outlet.
Using C748x 70 3 Left side 150 mm (5.9 in.) 4 Rear 100 mm (3.9 in.) 5 Top 150 mm (5.9 in.) Printer configurations CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture.
Using C748x 71 Using the touch‑screen printer control panel 1 2 3 4 3 DEF 1 2 ABC 4 GHI 5 JKL 6 MNO 7 PQR 8 STU 9 WXYZ 0 7 Use the To 1 Display View the printer status. Allow printer setup and operation. 2 Home button Return to the home screen. 3 Keypad Enter numbers, letters, or symbols. 4 Sleep button Enable Sleep mode.
Using C748x 6 72 Use the To Indicator light Check the status of the printer. • • • • 7 USB port Off—The printer is off. Blinking green—The printer is warming up, processing data, or printing. Solid green—The printer is on, but idle. Blinking red—The printer requires operator intervention. Connect a flash drive to the printer. Understanding the home screen When the printer is turned on, the display shows a basic screen, referred to as the home screen.
Using C748x Touch 7 73 To Status/Supplies • Display a warning or error message whenever the printer requires intervention to continue processing. • Access the messages screen for more information on the message, and how to clear it. 8 Tips View a context‑sensitive help information. This may also appear on the home screen: Touch To Search Held Jobs Search current held jobs.
Using C748x 74 Touch To 1 Up arrow Scroll up. 2 Delete folder Delete the file you selected. 3 Left arrow Scroll to the left. 4 Right arrow Scroll to the right. 5 Right scroll increase Scroll to another value in increasing order. 6 Left scroll decrease Scroll to another value in decreasing order. 7 Down arrow Scroll down. 8 Accept Save a setting. 9 Cancel • Cancel an action or a selection. • Cancel out a screen and return to the previous screen.
Using C748x 10 75 Touch To Back Navigate back to the previous screen. Setting up and using the home screen applications Notes: • Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded applications. Some applications are supported only in some printer models. • There may be additional solutions and applications available for purchase. For more information, go to www.lexmark.com or contact the place where you purchased the printer.
Using C748x 76 Activating the home screen applications Finding information about the home screen applications Your printer comes with preinstalled home screen applications. Before you can use these applications, you must first activate and set up these applications using the Embedded Web Server. For more information on accessing the Embedded Web Server, see “Accessing the Embedded Web Server” on page 75.
Using C748x 77 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer control panel home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Click Settings > Device Solutions > Solutions (eSF) > Forms and Favorites. 3 Define the bookmarks, and then customize the settings. 4 Click Apply.
Using C748x 78 3 Select the Enabled check box, and then customize the settings. 4 Click Apply. To use the application, from the Embedded Web Server, click Applications > Remote Operator Panel > Launch VNC Applet. Exporting and importing a configuration You can export configuration settings into a text file, and then import the file to apply the settings to other printers. 1 Open a Web browser, and then type the printer IP address in the address field.
Using C748x 79 Notes: • The smallest supported Universal size is 76.2 x 127 mm (3 x 5 in.) and loaded only in the multipurpose feeder. • The largest supported Universal size is 215.9 x 1219.2 mm (8.5 x 48 in.) and loaded only in the multipurpose feeder. 1 From the home screen, navigate to: > Paper Menu > Universal Setup > Units of Measure > select the unit of measure > 2 Touch Portrait Width or Portrait Height. 3 Select the width or height, and then touch .
Using C748x 80 2 Squeeze and slide the width guide to the correct position for the paper size you are loading. Notes: • Use the paper size indicators at the bottom of the tray to help position the length and width guides. • Incorrect positioning of the width guide can cause paper jams. 3 Squeeze and slide the length guide to the correct position for the paper size you are loading.
Using C748x 81 1 2 3 4 Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack toward the back of the tray with the recommended printable side faceup. Notes: • When loading preprinted letterhead for one‑sided printing, place the letterhead faceup toward the front of the tray. • When loading preprinted letterhead for two‑sided printing, place the letterhead facedown toward the rear of the tray.
Using C748x 82 Warning—Potential Damage: Overloading the tray can cause paper jams and possible printer damage. 6 Insert the tray. Note: For some paper sizes, the tray will extend past the back of the printer. 7 From the printer control panel, verify the paper size and paper type setting for the tray based on the paper you loaded. Loading the optional 550‑sheet special media tray The optional 550‑sheet special media tray (Tray 2) supports narrow paper sizes such as envelopes and A6.
Using C748x 83 2 1 3 4 1 Primary length guide 2 Length guide lock 3 Secondary length guide 4 Width guide CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately. Keep all other trays closed until needed. Notes: • For instructions on loading paper sizes larger than A6 and envelopes, see “Loading the standard or an optional 550‑sheet tray” on page 79.
Using C748x 84 2 Squeeze and slide the primary length guide toward you until it stops. Notes: • The length has a locking device. To unlock the length guide, slide to the left the button on top of the length guide. To lock, slide the button to the right when a length has been selected. • You can only slide the secondary length guide when the primary length guide reaches the edge of the width guide.
Using C748x 85 3 Squeeze and slide the width guide to the correct position for the paper size you are loading. 1 2 Note: Use the paper size indicators at the bottom of the tray to help position the width guide.
Using C748x 86 4 Squeeze and slide the secondary length guide to the correct position for the paper size you are loading. 1 2 5 Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. 6 Load the paper stack with the recommended printable side faceup. Notes: • Load envelopes with the stamp side entering the printer first. • Make sure the paper does not exceed the maximum paper fill indicator located on the side of the width guide.
Using C748x 87 Warning—Potential Damage: Overloading the tray can cause paper jams and possible printer damage. 7 Insert the tray. 8 From the printer control panel, verify the paper size and paper type setting for the tray based on the paper you loaded. Note: Return the secondary length guide to its original position when loading long papers such as legal, letter, and A4. Squeeze and slide the guide until it clicks into place.
Using C748x Loading the 2,000‑sheet high‑capacity feeder CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper tray separately. Keep all other trays closed until needed. 1 Pull the tray out. 2 Pull up and slide the width guide to the correct position for the paper size you are loading. 3 Unlock the length guide.
Using C748x 89 4 Push the length guide release latch to raise the length guide. Slide the guide to the correct position for the paper size you are loading, and then lock the guide. 5 Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface.
Using C748x 90 • Make sure paper does not exceed the maximum paper fill indicator located on the side of the tray. Warning—Potential Damage: Overloading the tray may cause paper jams and possible printer damage. 7 Insert the tray.
Using C748x 91 6 LTR &L A4 GL EX B5 EC A5 5 4 3 1 Maximum paper fill indicator 2 Tray release latch 3 Paper release lever 4 Paper size indicators 5 Paper width guide 6 Width guide release tab 2 1 1 Press the tray release latch to the left, and then pull the multipurpose feeder down. 2 Gently pull the extension out until it is fully extended. 3 Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface.
Using C748x 92 Paper Envelopes Transparencies* * Avoid touching the printable side of transparencies. Be careful not to scratch them. 4 Load the paper or specialty media. Slide the stack into the multipurpose feeder until it comes to a stop. Notes: • • • • Make sure paper or specialty media does not exceed the maximum paper fill indicator. Load only one size and type of paper or specialty media at a time. Paper or specialty media should lie flat and fit loosely in the multipurpose feeder.
Using C748x 93 Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. 5 From the printer control panel, verify the paper size and paper type setting for the feeder based on the paper you loaded. Linking and unlinking trays The printer links trays when the specified paper size and type are the same. When a linked tray becomes empty, paper feeds from the next linked tray.
Using C748x 94 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu > Custom Names. 3 Select a custom name, and then type a custom paper type name. 4 Click Submit. 5 Click Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Using C748x 95 Printing Printing forms Use Forms and Favorites to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorites” on page 76. 1 From the home screen, navigate to: Forms and Favorites > select the form from the list > enter the number of copies > adjust other settings 2 Apply the changes.
Using C748x 96 Adjusting toner darkness 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Quality Menu > Toner Darkness. 3 Adjust the toner darkness setting. 4 Click Submit.
Using C748x 97 Printing from a flash drive or mobile device Printing from a flash drive Notes: • Before printing an encrypted PDF file, you will be prompted to enter the file password from the printer control panel. • You cannot print files for which you do not have printing permissions. 1 Insert a flash drive into the USB port. Notes: • A flash drive icon appears on the home screen and in the held jobs icon when a flash drive is installed.
Using C748x 98 2 From the printer control panel, touch the document you want to print. 3 Touch the arrows to specify the number of copies for printing, and then touch Print. Notes: • Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then you can still print files from the flash drive as held jobs. Supported flash drives and file types Flash drive • Lexar JumpDrive 2.
Using C748x 99 Printing confidential and other held jobs Storing print jobs in the printer 1 From the printer control panel, navigate to: > Settings > Security > Confidential Print > select the print job type Print job type Description Max Invalid PIN Limits the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted.
Using C748x 100 6 From the printer home screen, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential Jobs > enter the PIN > Print • For other print jobs, navigate to: Held jobs > select your user name > select the print job > specify the number of copies > Print For Macintosh users 1 With a document open, choose File > Print. If necessary, click the disclosure triangle to see more options.
Using C748x 101 Canceling a print job Canceling a print job from the printer control panel 1 From the printer control panel, touch Cancel Job or press on the keypad. 2 Touch the print job you want to cancel, and then touch Delete Selected Jobs. Note: If you press on the keypad, then touch Resume to return to the home screen. Canceling a print job from the computer For Windows users 1 Open the printers folder, and then select your printer.
Using C748x 102 > Reports > Menu Settings Page Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. 1 From the home screen, navigate to: > Reports > Network Setup Page 2 Check the first section of the network setup page, and confirm that the status is Connected.
Using C748x 103 Saving energy Using Hibernate mode Hibernate is an ultra‑low‑power saving mode. Notes: • Three days is the default amount of time before the printer enters Hibernate mode. • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode. • If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
Using C748x Use 104 To Energy/Paper Use all the settings associated with Energy and Paper modes. Plain Paper Enable the automatic two‑sided (duplex) printing feature. 4 Click Submit. Reducing printer noise Enable Quiet Mode to reduce printer noise. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Using C748x 105 Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default settings. Exceptions include the display language, custom sizes and messages, and network/port menu settings. All downloads stored in the RAM are deleted. Downloads stored in the flash memory or in a printer hard disk are not affected.
Using C748x 106 Erase the content of any installed printer memory in the following circumstances: • • • • • • The printer is being decommissioned. The printer hard disk is being replaced. The printer is being moved to a different department or location. The printer is being serviced by someone from outside your organization. The printer is being removed from your premises for service. The printer is being sold to another organization.
Using C748x 107 Erasing printer hard disk memory Notes: • Some printer models may not have a printer hard disk installed. • Configuring Erase Temporary Data Files in the printer menus lets you remove residual confidential material left by print jobs by securely overwriting files that have been marked for deletion. Using the printer control panel 1 Turn off the printer. 2 Hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress bar appears.
Using C748x 108 Notes: • Enabling disk encryption will erase the content of the printer hard disk. • Disk encryption can take from several minutes to more than an hour, during which the printer will be unavailable for other user tasks. 4 Click Submit. Using the printer control panel 1 Turn off the printer. 2 Hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress bar appears.
Paper and specialty media guidelines 109 Paper and specialty media guidelines Notes: • • • • Make sure that the paper size, type, and weight are set correctly on the computer or control panel. Flex, fan, and straighten specialty media before loading them. The printer may print at a reduced speed to prevent damage to the fuser. For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark support Web site at http://support.lexmark.com.
Paper and specialty media guidelines 110 Tips on using transparencies • • • • Print a test page on the transparencies being considered for use before buying large quantities. Feed transparencies from the multipurpose feeder only. From the Paper menu, set the MP Feeder Type to Transparency. Use transparencies designed specifically for laser printers. Transparencies must be able to withstand temperatures of 230°C (446°F) without melting, discoloring, offsetting, or releasing hazardous emissions.
Paper and specialty media guidelines 111 When printing on labels: • Use labels designed specifically for laser/LED printers. Check with the manufacturer or vendor to verify that: – The labels can withstand temperatures up to 225°C (437°F) without sealing, excessive curling, wrinkling, or releasing hazardous emissions. Note: Labels can be printed at a higher fusing temperature up to 225°C (437°F) if Label Weight is set to Heavy.
Paper and specialty media guidelines 112 Weight The printer trays can automatically feed paper weights up to 90 g/m2 (24 lb bond) grain long paper. The manual feeder can automatically feed paper weights up to 163 g/m2 (43 lb bond) grain long paper. Paper lighter than 60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 75 g/m2 (20 lb bond) grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.1 in.), we recommend 90 g/m2 (24 lb) or heavier paper.
Paper and specialty media guidelines 113 • Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3 mm (±0.9 in.), such as optical character recognition (OCR) forms In some cases, registration can be adjusted with a software application to successfully print on these forms.
Paper and specialty media guidelines 114 • Suitable smoothness (100–200 Sheffield units, or 140–350 Bendtsen units, European) Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and much rougher papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered to work very well in laser printers, despite surface texture. Before using these types of paper, consult your paper supplier. • Suitable sheet-to-sheet coefficient of friction (0.4–0.
Paper and specialty media guidelines 115 Supported paper sizes, types, and weights The following tables provide information on standard and optional paper sources and the sizes, types, and weights of paper they support. Note: For an unlisted paper size, select the closest larger listed size.
Paper and specialty media guidelines Paper size and dimension Standard 550‑sheet tray Optional 550‑sheet tray Statement X X 116 Optional 550‑sheet specialty media drawer 2 Optional 2,000‑sheet high‑capacity feeder Multipurpose feeder Manual paper Manual envelope X 2 2 X X 2 2 X X 2 X Duplex 139.7 x 215.9 mm (5.5 x 8.5 in.) Universal7 2 1 5 148 x 210 mm to 215.9 x 355.6 mm (5.83 x 8.27 in. to 8.5 x 14 in.
Paper and specialty media guidelines 117 Supported paper types and weights The printer supports 60–220‑g/m2 (16–58‑lb) paper weights. Note: Labels, transparencies, envelopes, and card stock always print at reduced speed.
Understanding the printer menus 118 Understanding the printer menus Menus list Supplies Menu Paper Menu Reports Settings Replace Supply Cyan Cartridge Default Source Paper Size/Type Menu Settings Page Device Statistics General Settings Flash Drive Menu Magenta Cartridge Configure MP Network Setup Page Print Settings Yellow Cartridge Substitute Size Network [x] Setup Page Black Cartridge Paper Texture Profiles List Cyan Photoconductor Paper Weight Print Fonts Magenta Photoconductor Pa
Understanding the printer menus 119 Supplies menu Use To Replace Supply Reset the supply counter for the replacement photoconductor or for all photoconductors. All1 All Photoconductors2 Cyan Photoconductor Magenta Photoconductor Yellow Photoconductor Black Photoconductor • Select Yes to reset the supply counter. • Select No to exit. Note: Reset the supply counter manually after replacing a photoconductor.
Understanding the printer menus 120 Use To Black Cartridge Early Warning Low Invalid Near End of Life Replace Missing Defective OK Unsupported Show the status of the black toner cartridge. Cyan Photoconductor Early Warning Low Replace Missing OK Show the status of the cyan photoconductor. Magenta Photoconductor Early Warning Low Replace Missing OK Show the status of the magenta photoconductor. Yellow Photoconductor Early Warning Low Replace Missing OK Show the status of the yellow photoconductor.
Understanding the printer menus 121 Use To Fuser Early Warning Low Replace Missing OK Show the status of the fuser. Transfer Module Early Warning Low Replace Missing OK Show the status of the transfer module. 1 This menu appears only in non‑touch‑screen printer models. 2 This menu appears only in touch‑screen printer models. Paper menu Default Source menu Use To Default Source Tray [x] MP Feeder Manual Paper Manual Envelope Set a default paper source for all print jobs.
Understanding the printer menus 122 Use To Tray [x] Type Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the type of paper loaded in each tray.
Understanding the printer menus 123 Use To MP Feeder Type Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the type of paper loaded in the multipurpose feeder Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (México) Folio Statement Universal Specify the size of the paper being manually loaded.
Understanding the printer menus 124 Use To Manual Paper Type Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Roug/Cotton Specify the type of paper being manually loaded. Note: Plain paper is the factory default setting. Custom Type [x] Manual Envelope Size 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the size of the envelope being manually loaded.
Understanding the printer menus 125 Substitute Size menu Use To Substitute Size Off Statement/A5 Letter/A4 All Listed Substitute a specified paper size if the requested paper size is not available. Notes: • All Listed is the factory default setting. All available substitutions are allowed. • Off indicates that no size substitutions are allowed. • Setting a size substitution lets the print job continue without Change Paper appearing.
Understanding the printer menus 126 Use To Vinyl Labels Texture Smooth Normal Rough Specify the relative texture of the vinyl labels loaded. Bond Texture Smooth Normal Rough Specify the relative texture of the bond paper loaded. Envelope Texture Smooth Normal Rough Specify the relative texture of the envelopes loaded. Rough Envelope Texture Rough Specify the relative texture of the envelopes loaded. Letterhead Texture Smooth Normal Rough Specify the relative texture of the letterhead loaded.
Understanding the printer menus 127 Paper Weight menu Use To Plain Weight Light Normal Heavy Specify the relative weight of the plain paper loaded. Card Stock Weight Light Normal Heavy Specify the relative weight of the card stock loaded. Transparency Weight Light Normal Heavy Specify the relative weight of the transparencies loaded. Recycled Weight Light Normal Heavy Specify the relative weight of the recycled paper loaded.
Understanding the printer menus 128 Use To Rough Envelope Weight Light Normal Heavy Specify the relative weight of the rough envelope loaded. Letterhead Weight Light Normal Heavy Specify the relative weight of the letterhead loaded. Preprinted Weight Light Normal Heavy Specify the relative weight of the preprinted paper loaded. Colored Weight Light Normal Heavy Specify the relative weight of the colored paper loaded. Light Weight Light Specify the relative weight of the paper loaded.
Understanding the printer menus 129 Use To Recycled Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Recycled as the paper type. Glossy Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Glossy as the paper type. Heavy Glossy Loading Off Duplex Determine and set two‑sided printing for all print jobs that specify Heavy Glossy as the paper type.
Understanding the printer menus 130 Use To Custom [x] Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Note: Custom [x] Loading is available only if the custom paper type is supported. Notes: • Off is the factory default setting for all Paper Loading menus.
Understanding the printer menus 131 Universal Setup menu Use To Units of Measure Inches Millimeters Specify the unit of measure. Portrait Width 3–48 inches 76–1219 mm Set the width for a portrait page orientation. Note: Inches is the US factory default setting. Millimeters is the international factory default setting. Notes: • 8.5 inches is the US factory default setting. 216 mm is the international factory default setting.
Understanding the printer menus 132 Use To Network [x] Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address information. Notes: • This menu item is available when more than one network option is installed. • This menu item appears only in network printers or in printers connected to print servers. Profiles List Print a list of profiles stored in the printer. Note: This menu item appears only when LDSS is enabled.
Understanding the printer menus 133 Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When Off is used, the printer does not examine incoming data. The printer uses PostScript emulation if PS SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off.
Understanding the printer menus 134 Use To Mac Binary PS On Off Auto Set the printer to process Macintosh binary PostScript print jobs. Standard Network Setup OR Network [x] Setup Reports Network Card TCP/IP IPv6 Wireless AppleTalk Display and set the printer network settings. Notes: • Auto is the factory default setting. • Off filters print jobs using the standard protocol. • On processes raw binary PostScript print jobs.
Understanding the printer menus 135 Use To Job Timeout Set the amount of time it takes for a network print job to be canceled. 0, 10–255 seconds Notes: • 90 seconds is the factory default setting. • A setting value of 0 disables the timeout. • If a value of 1–9 is selected, then the setting is saved as 10. Banner Page Off On Allow the printer to print a banner page. Note: Off is the factory default setting.
Understanding the printer menus 136 Use To Enable FTP/TFTP Yes No Enable the built-in FTP server, which lets you send files to the printer using File Transfer Protocol. Enable HTTP Server Yes No Enable the built-in Web server (Embedded Web Server). When enabled, you can monitor and manage the printer remotely using a Web browser. WINS Server Address View or change the current WINS server address.
Understanding the printer menus 137 Wireless menu Note: This menu is available only in printer models connected to a wireless network. To access the menu, navigate to any of the following: • Network/Ports > Standard Network > Standard Network Setup >Wireless • Network/Ports > Network [x] > Network [x] Setup > Wireless Use To Wi‑Fi Protected Setup (WPS) Start Push Button Method Start PIN Method Establish a wireless network and enable network security.
Understanding the printer menus 138 Use To View Name Show the assigned AppleTalk name. Note: The AppleTalk name can be changed only from the Embedded Web Server. View Address Show the assigned AppleTalk address. Note: The AppleTalk address can be changed only from the Embedded Web Server. Set Zone Provide a list of AppleTalk zones available on the network. [list of zones available on the network] Note: The default zone for the network is the factory default setting.
Understanding the printer menus 139 Use To USB Buffer Disabled Auto 3K to [maximum size allowed] Set the size of the USB input buffer. Notes: • Auto is the factory default setting. • Disabled turns off job buffering. Any jobs already buffered on the printer hard disk are printed before normal processing resumes. • The USB buffer size value can be changed in 1-K increments.
Understanding the printer menus 140 Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PostScript emulation if PS SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off.
Understanding the printer menus 141 Use To Advanced Status On Off Enable bidirectional communication through the parallel port. Protocol Standard Fastbytes Specify the parallel port protocol. Notes: • On is the factory default setting. • Off disables parallel port negotiation. Notes: • Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting. • Standard tries to resolve parallel port communication problems.
Understanding the printer menus 142 Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PostScript emulation if PS SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off.
Understanding the printer menus 143 Use To Job Buffering Off On Auto Temporarily store print jobs on the printer hard disk before printing. Notes: • Off is the factory default setting. The printer does not buffer print jobs on the printer hard disk. • On buffers print jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port.
Understanding the printer menus 144 Use To Parity Even Odd None Ignore Set the parity for serial input and output data frames. Honor DSR On Off Determine whether the printer uses the DSR Signal. Note: None is the factory default setting. Notes: • Off is the factory default setting. • DSR is a handshaking signal used by most serial cables. The serial port uses DSR to distinguish data sent by the computer from data created by electrical noise in the serial cable.
Understanding the printer menus 145 Use To Device‑Initiated E‑mail None Use Device SMTP Credentials Specify what credentials will be used when communicating to the SMTP server. Some SMTP servers require credentials to send an e-mail. Notes: User‑Initiated E‑mail* None Use Device SMTP Credentials Use Session User ID & Password Use Session E‑mail address & Password Prompt User • None is the factory default setting for Device‑Initiated E‑mail and User‑Initiated E‑mail.
Understanding the printer menus 146 Confidential Print menu Use To Max Invalid PIN Off 2–10 Limit the number of times an invalid PIN can be entered. Notes: • This menu appears only when a formatted, non-defective printer hard disk is installed. • Once the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Limit the amount of time a confidential print job stays in the printer before it is deleted.
Understanding the printer menus 147 Use To Wiping Mode Off Auto Manual Specify the mode for erasing temporary data files. Automatic Method Single pass Multi‑pass Specify a method for automatic disk wiping. Note: Auto is the factory default setting. Notes: • Single pass is the factory default setting. • Highly confidential information should be erased using only the Multiple pass method. Manual Method Single pass Multi‑pass Specify a method for manual disk wiping.
Understanding the printer menus 148 Set Date and Time menu Use To Current Date and Time Show the current date and time settings for the printer. Manually Set Date and Time [input date/time] Enter the date and time. Notes: • For touch‑screen printer models, date and time are set in YYYY-MM-DD HH:MM format. • Manually setting the date and time sets Enable NTP to No. • For non‑touch‑screen printer models, a wizard allows you to set the date and time in YYYY‑MM‑DD‑HH:MM.
Understanding the printer menus 149 Settings menu General Settings menu Use To Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portugues Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Set the language of the text appearing on the display. Eco‑Mode Off Energy Energy/Paper Paper Minimize the use of energy, paper, or specialty media. Note: Not all languages are available for all models.
Understanding the printer menus 150 Use To Quiet Mode Off On Minimize the printer noise. Notes: • For touch‑screen printer models, touch Quiet Mode, and then select from the options. • Off is the factory default setting. This setting supports the performance specifications of your printer and allows for optimal printing of color‑rich documents. • On configures the printer to produce as little noise as possible. Run Initial setup Yes No Run the setup wizard.
Understanding the printer menus 151 Use To Paper Sizes U.S. Metric Specify the unit of measurement for paper sizes. Notes: • U.S. is the factory default setting. • The initial setting is determined by your country or region selection in the initial setup wizard. Displayed Information2 Left side Right side Custom Text [x] [x] Toner Fuser Transfer Module Specify what is displayed on the upper corners of the home screen.
Understanding the printer menus 152 Use To Displayed Information2 Waste Toner Bottle Paper Jam Load Paper Service Errors Customize the displayed information for supplies. Select from the following options: Display No Yes Message to Display Default Alternate Default [text entry] Alternate [text entry] Notes: • No is the factory default setting for Display. • Default is the factory default setting for Message to Display.
Understanding the printer menus 153 Use To Audio Feedback2 Button Feedback On Off Set the audio volume for the buttons. Volume 1–10 Notes: • On is the factory default setting for Button Feedback. • 5 is the factory default setting for Volume. Show Bookmarks2 Yes No Specify whether bookmarks are displayed from the Held Jobs area. Web Page Refresh Rate2 30–300 Specify the number of seconds between Embedded Web Server refreshes. Note: Yes is the factory default setting.
Understanding the printer menus 154 Use To Timeouts Sleep Mode Disabled 1–180 Set the amount of time the printer waits after a job is printed before it goes into a reduced power state. Notes: • 20 minutes is the factory default setting. • Lower settings conserve more energy, but may require longer warm‑up times. • Select the lowest setting if the printer shares an electrical circuit with room lighting. • Select a high setting if the printer is in constant use.
Understanding the printer menus 155 Use To Timeouts Job Hold Timeout 5–255 Set the amount of time in seconds the printer waits for user intervention before it holds jobs that require unavailable resources and continues to print other jobs in the print queue. Notes: • 30 is the factory default setting. • This menu appears only when a printer hard disk is installed.
Understanding the printer menus 156 Flash Drive menu Note: This menu appears only in touch‑screen printer models. Use To Copies 1–999 Specify a default number of copies for each print job. Paper Source Tray [x] MP Feeder Manual Paper Manual Envelope Set a default paper source for all print jobs. Color Color Black Only Generate color outputs. Collate Off (1,1,1,2,2,2) On (1,2,1,2,1,2) Stack the pages of a print job in sequence when printing multiple copies.
Understanding the printer menus 157 Use To Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the positioning of multiple‑page images. Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether blank separator sheets are inserted. Notes: • Horizontal is the factory default setting. • Positioning depends on the number of page images and whether they are in portrait or landscape orientation. Notes: • Off is the factory default setting.
Understanding the printer menus 158 Use To Job Waiting On Off Specify if print jobs are removed from the print queue when they require unavailable printer options or custom settings. These print jobs are stored in a separate print queue, so other jobs print normally. When the missing information or options are obtained, the stored jobs print. Notes: • Off is the factory default setting. • This menu item appears only when a non-read‑only printer hard disk is installed.
Understanding the printer menus 159 Use To Resource Save On Off Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a print job that requires more memory than is available. Notes: • Off is the factory default setting. Off sets the printer to retain downloads only until memory is needed. Downloads are deleted in order to process print jobs. • On sets the printer to retain downloads during language changes and printer resets.
Understanding the printer menus 160 Use To Blank Pages Do Not Print Print Specify whether blank pages are inserted in a print job. Collate Off (1,1,1,2,2,2) On (1,2,1,2,1,2) Stack the pages of a print job in sequence when printing multiple copies. Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether blank separator sheets are inserted. Note: Do Not Print is the factory default setting. Notes: • Off is the factory default setting. • On stacks the print job in sequence.
Understanding the printer menus 161 Use To Paper Saver Border None Solid Print a border on each page image. Note: None is the factory default setting. Quality menu Use To Print Mode Color Black Only Specify whether images are printed in black and white or in color. Color Correction Auto Off Manual Adjust the color output on the printed page. Notes: • Color is the factory default setting. • The printer driver is capable of overriding this setting. Notes: • Auto is the factory default setting.
Understanding the printer menus 162 Use To Color Saver On Off Reduce the amount of toner used for graphics and images. The amount of toner used for text is not reduced. Notes: • Off is the factory default setting. • On overrides Toner Darkness settings. RGB Brightness ‑6 to 6 Adjust brightness in color outputs. Notes: • 0 is the factory default setting. • This does not affect files where CMYK color specifications are being used. RGB Contrast 0–5 Adjust contrast in color outputs.
Understanding the printer menus 163 Use To Manual Color RGB Image Vivid sRGB Display Display True Black sRGB Vivid Off RGB Text Vivid sRGB Display Display True Black sRGB Vivid Off RGB Graphics Vivid sRGB Display Display True Black sRGB Vivid Off Customize the RGB color conversions. Manual Color CMYK Image US CMYK Euro CMYK Vivid CMYK Off CMYK Text US CMYK Euro CMYK Vivid CMYK Off CMYK Graphics US CMYK Euro CMYK Vivid CMYK Off Customize the CMYK color conversions.
Understanding the printer menus 164 Job Accounting menu Note: This menu item appears only when a formatted, non-defective printer hard disk is installed. Make sure the printer hard disk is not read/write‑ or write‑protected. Use To Job Accounting Log Off On Determine and set if the printer creates a log of the print jobs it receives. Job Accounting Utilities Print and delete log files or export them to a flash drive.
Understanding the printer menus 165 Use To E‑mail Address to Send Logs Specify the e‑mail address to which the device sends job accounting logs. Log File Prefix Specify the prefix you want for the log file name. Note: The current host name defined in the TCP/IP menu is used as the default log file prefix. Utilities menu Use To Remove Held Jobs Confidential Held Not Restored All Delete confidential and held jobs from the printer hard disk.
Understanding the printer menus 166 Use To Coverage Estimator Off On Provide an estimate of the percentage coverage of toner on a page. The estimate is printed on a separate page at the end of each print job. Note: Off is the factory default setting. XPS menu Use To Print Error Pages Off On Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PDF menu Use To Scale to Fit Yes No Scale page content to fit the selected paper size.
Understanding the printer menus 167 Use To Image Smoothing On Off Enhance the contrast and sharpness of low‑resolution images and smoothen their color transitions. Notes: • Off is the factory default setting. • Image Smoothing has no effect on images that are 300 dpi or higher in resolution. PCL Emul menu Use To Font Source Resident Disk Download Flash All Specify the set of fonts used in the Font Name menu. Notes: • Resident is the factory default setting.
Understanding the printer menus 168 Use To PCL Emulation Settings Pitch 0.08–100.00 Specify the font pitch for scalable monospaced fonts. Notes: • 10 is the factory default setting. • Pitch refers to the number of fixed‑space characters per inch (cpi). This can be increased or decreased in 0.01‑cpi increments. • For non‑scalable monospaced fonts, the pitch appears on the display but cannot be changed.
Understanding the printer menus 169 Use To Tray Renumber Assign MP Feeder Off None 0–199 Assign Tray [x] Off None 0–199 Assign Manual Paper Off None 0–199 Assign Manual Envelope Off None 0–199 Configure the printer to work with printer software or programs that use different source assignments for trays, drawers, and feeders.
Understanding the printer menus 170 HTML menu Use Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Intl CG Times Intl Courier Intl Univers To Joanna MT Letter Gothic Lubalin Graph Marigold MonaLisa Recut Monaco New CenturySbk New York Optima Oxford Palatino StempelGaramond Taffy Times TimesNewRoman Univers Zapf Chancery NewSansMTCS NewSansMTCT N
Understanding the printer menus 171 Use To Margin Size 8–255 mm Set the page margin for HTML documents. Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1‑mm increments. Backgrounds Do Not Print Print Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting. Image menu Use To Auto Fit On Off Select the optimal paper size, scaling, and orientation. Invert On Off Invert bitonal monochrome images.
Understanding the printer menus 172 Menu item Description Print Defects Guide Provides a template for determining the cause of repeating print quality defects, and lists settings that can be used to adjust print quality Menu Map Provides a list of the control panel menus and settings Information Guide Provides help in locating additional information Connection Guide Provides information about connecting the printer locally (USB) or to a network Moving Guide Provides instructions for safely movi
Saving money and the environment 173 Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.
Saving money and the environment 174 Conserving supplies Use both sides of the paper If your printer model supports two‑sided printing, then you can control whether print appears on one or two sides of the paper. Notes: • Two-sided printing is the default setting in the print driver. • For a complete list of supported products and countries, go to http://support.lexmark.com.
Saving money and the environment 175 Recycling Lexmark packaging Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there is less packaging to dispose of. These efficiencies result in fewer greenhouse emissions, energy savings, and natural resource savings. Lexmark cartons are 100% recyclable where corrugated recycling facilities exist.
Maintaining the printer 176 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Ordering parts and supplies To order parts and supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to www.lexmark.com or contact the place where you purchased the printer.
Maintaining the printer 177 Ordering a fuser or a transfer module A message on the printer display appears when the fuser or transfer module needs to be replaced. For information on replacing the fuser or transfer module, see the instruction sheet that came with the supply. Part name Part number Fuser 40X8112 (100 V) 40X8110 (115 V) 40X8111 (230 V) Transfer module 40X8307 Ordering a waste toner bottle A message on the printer display appears when the waste toner bottle needs to be replaced.
Maintaining the printer 178 Replacing parts and supplies Replacing a toner cartridge 1 Open the front door. Warning—Potential Damage: To avoid overexposing the photoconductors, do not leave the front door open for more than 10 minutes. 2 Pull the green tabs up and out of the specified cartridge to remove it from the printer. 3 Unpack the replacement toner cartridge, and then shake it front‑to‑back and side‑to‑side to redistribute the toner. 4 Remove the red packing strip from the new cartridge.
Maintaining the printer 179 5 Insert the new cartridge into the printer. Note: Make sure the cartridge is fully pushed in. 6 Close the front door. Note: When print becomes faded, immediately order a new cartridge. A message on the printer display specifies what color cartridge is low in toner. You can try to extend the life of the cartridges by pulling them out of the printer and shaking them to redistribute the toner.
Maintaining the printer 180 3 Unpack the replacement waste toner bottle. 1 2 4 Peel the seal from the side of the full waste toner bottle, and then place it over the hole to seal off the waste toner bottle. 1 2 5 Place the sealed waste toner bottle in the recycling bag. 6 Place the bag into the shipping box used for the replacement part. 2 1 7 Peel the recycling label off and place it on the shipping box.
Maintaining the printer 181 8 Insert the new waste toner bottle into the printer. 1 2 Replacing a photoconductor Notes: • Replace all four photoconductors at the same time for optimum print quality. • Print quality is affected when the photoconductor is replaced without resetting the supply counter. 1 Open the front door. Warning—Potential Damage: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes.
Maintaining the printer 182 2 Pull the specified photoconductor up, and then slide it to the right to remove it from the printer. 2 1 3 Unpack the replacement photoconductor. 1 2 3 Warning—Potential Damage: Do not touch the shiny area on the photoconductor drum. Touching it could damage the photoconductor. 4 Align and insert the left end of the photoconductor, and then press the right end into place.
Maintaining the printer 183 5 Remove the red packing strip from the top of the photoconductor. 6 Close the front door. Resetting the maintenance counter Reset the maintenance counter after installing a new photoconductor.
Maintaining the printer 184 When a “replace” or “low” message does not appear Follow this procedure when a photoconductor is replaced and a “replace” or “low” message does not appear: 1 From the printer control panel, navigate to: > Settings > > Supplies Menu > > Replace Supply > or > Supplies Menu > Replace Supply 2 Select the button that indicates the supply item you replaced.
Maintaining the printer 185 Cleaning the exterior of the printer 1 Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding. 2 Remove all paper from the printer. 3 Dampen a clean, lint‑free cloth with water.
Maintaining the printer 186 3 Locate the four printhead lenses. 4 Clean the lenses using compressed air. Warning—Potential Damage: Do not touch the printhead lenses. Doing so may cause damage. 5 Reinstall the four toner cartridges. 6 Close the front door. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Maintaining the printer 187 • Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same time. Note: Use the handholds located on both sides of the printer to lift it off the optional drawer. Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the printer warranty.
Clearing jams 188 Clearing jams Carefully select paper and specialty media and load them properly to avoid paper jams. If jams occur, then follow the steps outlined in this chapter. Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. Avoiding jams Load paper properly • Make sure paper lies flat in the tray.
Clearing jams 189 • Make sure all paper sizes and types are set correctly in the printer control panel menus. • Store paper per manufacturer recommendations. Understanding jam numbers and locations When a jam occurs, a message indicating the jam location appears on the printer display. Open doors and covers, and remove trays to access jam locations. To resolve any paper jam message, you must clear all jammed papers from all possible locations.
Clearing jams 190 200–201 paper jams Paper jam in the toner cartridge area 1 Open the front door. Warning—Potential Damage: To avoid overexposing the photoconductor units, do not leave the front door open for more than 10 minutes. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Clearing jams 191 Paper jam under the photoconductor units 1 Open the front door. Warning—Potential Damage: To avoid overexposing the photoconductor units, do not leave the front door open for more than 10 minutes. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 If lodged under the photoconductor units, then firmly grasp the jammed paper on each side, and then gently pull it out .
Clearing jams 192 Paper jam in the fuser area 1 Open the front door. Warning—Potential Damage: To avoid overexposing the photoconductor units, do not leave the front door open for more than 10 minutes. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Open the printer top access cover.
Clearing jams 193 2 Using the handholds on each side, lift and pull the fuser out of the printer. d Place the fuser on a flat surface with the blue thumb screws facing you. e Pull and then rotate the green rectangular knob clockwise to unlock the top paper guide. 1 2 f Press the green arrow tab to the left, and then lift the top paper guide. 1 2 g Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 194 h Close the top paper guide. Make sure both sides of the paper guide are firmly seated. i Pull and then rotate the green rectangular knob counterclockwise to firmly secure the top paper guide. 1 2 j Reinstall the fuser unit: 1 Align the fuser unit using the handholds on each side, and then insert it back into the printer. 2 Turn the screws clockwise to fasten the fuser securely.
Clearing jams 195 4 Close the printer top access cover, and then close the front door. 5 Depending on your printer model, touch Continue, jam cleared or press . 202–203 paper jams If the jammed paper is visible in the standard exit bin, then firmly grasp the paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Paper jam in the fuser area 1 Open the front door.
Clearing jams 196 c If the jammed paper is not visible, then remove the fuser unit: Warning—Potential Damage: Do not touch the roller at the center of the fuser unit. Doing so may damage the fuser. 1 Turn the screws on the fuser counterclockwise to loosen them. 2 Using the handholds on each side, lift and pull the fuser out of the printer. d Place the fuser on a flat surface with the blue thumb screws facing you.
Clearing jams 197 e Pull and then rotate the green rectangular knob clockwise to unlock the top paper guide. 1 2 f Press the green arrow tab to the left, and then lift the top paper guide. 1 2 g Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. h Close the top paper guide. Make sure both sides of the paper guide are firmly seated.
Clearing jams 198 i Pull and then rotate the green rectangular knob counterclockwise to firmly secure the top paper guide. 1 2 j Reinstall the fuser unit: 1 Align the fuser unit using the handholds on each side, and then insert it back into the printer. 2 Turn the screws clockwise to fasten the fuser securely. 4 Close the printer top access cover, and then close the front door. 5 Depending on your printer model, touch Continue, jam cleared or press .
Clearing jams 199 24x paper jam Paper jam in Tray 1 1 Open Tray 1. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close Tray 1. 4 Depending on your printer model, touch Continue, jam cleared or press .
Clearing jams 200 Paper jam in one of the optional trays 1 Open the specified tray. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close the tray. 4 Depending on your printer model, touch Continue, jam cleared or press . 250 paper jam 1 Press the paper release lever, and then remove any jammed pages from the multipurpose feeder. 1 2 Note: Make sure all paper fragments are removed.
Troubleshooting 201 Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • • • • • • The power cord is plugged into the printer and a properly grounded electrical outlet. The electrical outlet is not turned off by any switch or breaker. The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. Other electronic equipment plugged into the outlet is working. The printer is turned on.
Troubleshooting 202 Change [paper source] to [custom type name] load [orientation] Try one or more of the following • Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the Paper menu on the printer control panel, and then select Finished changing paper. For non‑touch‑screen printer models, press to confirm. • Cancel the print job.
Troubleshooting 203 Change [paper source] to [paper type] [paper size] Try one or more of the following: • Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the Paper menu on the printer control panel, and then select Finished changing paper. For non‑touch‑screen printer models, press to confirm. • Cancel the print job.
Troubleshooting 204 Error reading USB drive. Remove USB. An unsupported flash drive is inserted. Remove the flash drive, and then install a supported one. Insert Tray [x] Insert the specified tray into the printer. Install Tray [x] Try one or more of the following: • Install the specified tray: 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Install the specified tray. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on.
Troubleshooting 205 Load [paper source] with [paper size] Try one or more of the following: • Load the specified tray or feeder with the correct paper size. • To use the paper tray or feeder with the correct paper size, select Paper loaded, continue on the printer control panel. For non‑touch‑screen printer models, press to confirm. If the printer finds a tray that has the correct paper size, then it feeds from that tray.
Troubleshooting 206 Load manual feeder with [paper size] Try one or more of the following: • Load the feeder with the correct paper size. • Depending on your printer model, touch Continue or press to clear the message and continue printing. Note: If no paper is loaded in the feeder when Continue or is selected, then the printer manually overrides the request, and then prints from an automatically selected tray. • Cancel the current job.
Troubleshooting 207 Restore held jobs? Try one or more of the following: • Select Restore on the printer control panel to restore all held jobs stored in the printer hard disk. For non‑touch‑screen printer models, press to confirm. • Select Do not restore if you do not want any print jobs to be restored. For non‑touch‑screen printer models, press to confirm. Some held jobs were not restored Select Continue to clear the message. For non‑touch‑screen printer models, press to confirm.
Troubleshooting 208 34 Incorrect paper size, open [paper source] Try one or more of the following: • Load the correct paper size in the tray. • Select Continue to clear the message and print the job using a different paper tray. For non‑touch‑screen printer models, press to confirm. • Check tray length and width guides and make sure paper is properly loaded in the tray. • For Windows users, check the Print Properties settings to make sure the print job is requesting the correct paper size and type.
Troubleshooting 209 37 Insufficient memory to collate job Try one or more of the following: • Select Continue to print the portion of the job already stored and begin collating the rest of the print job. For non‑touch‑screen printer models, press to confirm. • Cancel the current print job. 37 Insufficient memory, some Held Jobs were deleted The printer deleted some held jobs in order to process current jobs. Select Continue to clear the message and continue printing.
Troubleshooting 210 52 Not enough free space in flash memory for resources Try one or more of the following: • Select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. Downloaded fonts and macros not previously stored in flash memory are deleted. • Delete fonts, macros, and other data stored in flash memory. • Upgrade to a larger capacity flash memory card.
Troubleshooting 211 55 Unsupported option in slot [x] 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Remove the unsupported option card from the printer system board, and then replace it with a supported card. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. 56 Parallel port [x] disabled Try one or more of the following: • Select Continue to clear the message. For non‑touch‑screen printer models, press to confirm.
Troubleshooting 212 57 Configuration change, some held jobs were not restored Something has changed in the printer to invalidate the held jobs. Possible changes include: • • • • The printer firmware has been updated. Paper input options needed for the print job were removed. The print job was created using data from a device in the USB port and the device is no longer in the USB port. The printer hard disk contains print jobs that were stored while installed in a different printer model.
Troubleshooting 213 58 Too many trays attached 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. Note: Optional trays lock together when stacked. Remove stacked trays one at a time from the top down. 3 Remove the additional trays. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on. 59 Incompatible tray [x] Only options designed specifically for this printer are supported. Try one or more of the following: • Remove the specified tray.
Troubleshooting 214 80.xx Fuser life warning • Order a replacement fuser immediately. When print quality is reduced, install the new fuser, following the instruction sheet that came with the replacement part. • Select Continue to clear the message and continue printing. For non‑touch‑screen printers, press to confirm. 80.xx Replace fuser 1 Replace the fuser, following the instruction sheet that came with the replacement part. 2 Select Continue to clear the message and continue printing.
Troubleshooting 215 83.xx Transfer module life warning • Select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. • Order a replacement transfer module immediately. When print quality is reduced, install the new transfer module, following the instruction sheet that came with the replacement part. 83.xx Transfer module missing Reinsert the transfer module into the printer.
Troubleshooting 216 Notes: • All four photoconductors should be replaced at the same time. • Make sure to reset the maintenance counter after replacing the photoconductors for optimum print quality. 3 Select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. 84.xx Replace [color] photoconductor 1 Replace the photoconductor, following the instruction sheet that came with the replacement supply.
Troubleshooting 217 88.xx [Color] cartridge critically low The specified toner cartridge is critically low. 1 For instructions on replacing a toner cartridge, select More Information on the printer control panel. 2 Select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. 88.xx [Color] cartridge very low The specified print or toner cartridge is very low.
Troubleshooting 218 Incorrect characters print • Make sure the printer is not in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode. • Make sure the SmartSwitch settings are set to On in the Network and USB menus.
Troubleshooting 219 Print jobs do not print Try one or more of the following: MAKE SURE THERE IS NO PROBLEM WITH YOUR PRINTER From the printer control panel, check the status. If necessary, follow the recovery instructions. MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready appears on the display before sending a print job. CHECK IF A SUPPLY IS MISSING OR NEEDS REPLACEMENT Remove and then reinstall or replace the supply.
Troubleshooting 220 Print job takes longer than expected Try one or more of the following: REDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the print job. TURN OFF THE PAGE PROTECT SETTING 1 Depending on your printer model, press or touch . 2 From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Page Protect > Off 3 Press or touch .
Troubleshooting 221 Tray linking does not work These are possible solutions. Try one or more of the following: LOAD THE SAME SIZE AND TYPE OF PAPER • Load the same size and type of paper in each tray to be linked. • Move the paper guides to the correct positions for the paper size loaded in each tray. USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGS • Print a menu settings page and compare the settings for each tray. • If necessary, adjust the settings from the Paper Size/Type menu.
Troubleshooting CONTACT CUSTOMER SUPPORT If you still cannot isolate the problem, then contact customer support. Solving option problems 2,000-sheet drawer problems CHECK THE DRAWER CONNECTION Make sure the 2,000‑sheet drawer is properly connected to the printer. LOAD PAPER If the tray is empty, then load paper in the tray or feeder. CLEAR ANY JAMS Open the tray or feeder, and then remove any jammed paper. AVOID PAPER JAMS • • • • • • Flex the paper. Make sure the drawer is properly installed.
Troubleshooting 223 MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For more information on installing the network printing software, do the following: 1 Open the Software and Documentation CD. 2 Click Additional. 3 Under Publications on this CD, select Networking Guide. Internal Solutions Port does not operate correctly Try one or more of the following: CHECK THE INTERNAL SOLUTIONS PORT (ISP) CONNECTIONS Make sure the ISP is securely connected to the printer system board.
Troubleshooting 224 MAKE SURE THE OPTION IS SELECTED From the computer you are printing from, select the option. For more information, see “Adding available options in the print driver” on page 27. Paper tray problems Try one or more of the following: MAKE SURE THE PAPER IS LOADED CORRECTLY 1 Open the paper tray. 2 Check for paper jams or misfeeds. 3 Make sure the paper guides are aligned against the edges of the paper. 4 Make sure the paper tray closes properly.
Troubleshooting 225 MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY Make sure the paper does not exceed the maximum paper fill indicator located in the tray or feeder. MAKE SURE THE ENTIRE PAPER STACK IS SITTING FLAT IN THE TRAY Before loading the paper, do the following: • Flex the sheets back and forth to loosen them. Do not fold or crease the paper. • Straighten the edges on a level surface.
Troubleshooting 226 Solving print quality problems If the solutions here do not correct the problem, contact customer support. You may have a printer part that requires adjustment or replacement. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program.
Troubleshooting 227 CHECK THE BACKGROUND DARKNESS OR REMOVAL SETTING • Adjust the darkness to a lighter setting. • Increase the background removal setting. MAKE SURE THERE IS NO WORN OR DEFECTIVE PRINT OR TONER CARTRIDGE Replace the worn or defective cartridge. Incorrect margins ABCD ABCD ABCD These are possible solutions. Try one or more of the following: CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded.
Troubleshooting 228 MAKE SURE THERE IS NO DEFECTIVE PRINT OR TONER CARTRIDGE Replace the worn or defective cartridge. For more information, see the instruction sheet that came with the replacement part. MAKE SURE THE TRANSFER MODULE IS NOT DEFECTIVE Replace the defective transfer module. For more information, see the instruction sheet that came with the replacement part.
Troubleshooting CHECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray or feeder: 1 From the Paper menu on the printer control panel, check the Paper Type and Paper Weight settings. 2 Before sending the print job, specify the correct paper type setting: • For Windows users, specify the paper type from Print Properties. • For Macintosh users, specify the paper type from the Print dialog.
Troubleshooting 230 LOAD PAPER FROM A FRESH PACKAGE The paper may have absorbed moisture due to high humidity. Store paper in its original wrapper until you use it. AVOID TEXTURED PAPER WITH ROUGH FINISHES CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray or feeder: • From the Paper menu on printer control panel, check the Paper Type setting. • For Windows users, check this setting from Print Properties.
Troubleshooting 231 CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray or feeder: • From the printer control panel Paper menu, check the Paper Type setting. • For Windows users, check this setting from Print Properties. • For Macintosh users, check this setting from the Print dialog. MAKE SURE THE PRINT OR TONER CARTRIDGE IS NOT LOW ON TONER 1 Remove the cartridge. Warning—Potential Damage: Be careful not to touch the photoconductor drum.
Troubleshooting 232 CONTACT CUSTOMER SUPPORT If the problem continues, then the printer may need to be serviced. Repeating defects appear on prints ) ) ) Try one or more of the following: REPLACE THE PRINT OR TONER CARTRIDGE Replace the cartridge of the color with the repeating defect, if the defects occur in the following instances: • Every 33 mm (1.30 in.) of the page • Every 35.3 mm (1.39 in.
Troubleshooting 233 CHECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray: 1 From the Paper menu on the printer control panel, check the Paper Type and Paper Weight settings. 2 Before sending the job to print, specify the correct paper type setting: • For Windows users, specify the paper type from Print Properties. • For Macintosh users, specify the paper type from the Print dialog.
Troubleshooting 234 MAKE SURE THE PHOTOCONDUCTOR IS NOT DEFECTIVE AND IS INSTALLED CORRECTLY Remove and then reinstall the photoconductor. If the problem continues, then the photoconductor may need to be replaced. MAKE SURE THE PRINT OR TONER CARTRIDGES ARE INSTALLED CORRECTLY, ARE NOT DEFECTIVE, AND NOT LOW ON TONER • Remove the cartridges, shake each cartridge from side to side to redistribute the toner, and then reinstall them.
Troubleshooting Streaked vertical lines appear on prints ABCDE ABCDE ABCDE Try one or more of the following: SELECT ANOTHER TRAY OR FEEDER • From the printer control panel, navigate to: Paper Menu > Default Source > select a tray or feeder > Submit • For Windows users, select the paper source from Print Properties. • For Macintosh users, select the paper source from the Print dialog and pop‑up menus.
Troubleshooting 236 MAKE SURE THE APPLICATION HAS NOT SPECIFIED AN OFF‑WHITE BACKGROUND Check the application settings. MAKE SURE NO TONER IS IN THE PAPER PATH Contact customer support. Toner rubs off Try one or more of the following: CHECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray or feeder: 1 From the printer control panel Paper menu, check the Paper Type and Paper Weight settings.
Troubleshooting Toner specks Try one or more of the following: MAKE SURE THERE IS NO WORN OR DEFECTIVE PRINT OR TONER CARTRIDGE Replace the worn or defective cartridge. MAKE SURE THERE IS NO TONER IN THE PAPER PATH CONTACT CUSTOMER SUPPORT If the problem continues, then the printer may need to be serviced. Transparency print quality is poor Try one or more of the following: CHECK THE TRANSPARENCIES Use only transparencies that meet the printer specifications.
Troubleshooting 238 Uneven print density MAKE SURE THERE IS NO DEFECTIVE OR WORN PRINT OR TONER CARTRIDGE Replace the worn or defective cartridge. Solving color quality problems FAQ about color printing What is RGB color? Red, green, and blue light can be added together in various amounts to produce a large range of colors observed in nature. For example, red and green can be combined to create yellow. Televisions and computer monitors create colors in this manner.
Troubleshooting 239 The printed page appears tinted. Can I adjust the color? Sometimes a printed page may appear tinted (for example, everything printed seems to be too red). This can be caused by environmental conditions, paper type, lighting conditions, or user preference. In these instances, adjust the Color Balance setting to create a more preferable color. Color Balance provides the user with the ability to make subtle adjustments to the amount of toner being used in each color plane.
Troubleshooting Object type CMYK Image CMYK Text CMYK Graphics 240 Color conversion tables • US CMYK—Applies color correction to approximate the SWOP (Specifications for Web Offset Publishing) color output. • Euro CMYK—Applies color correction to approximated EuroScale color output. • Vivid CMYK—Increases the color saturation of the US CMYK color correction setting. • Off—No color correction is implemented.
Troubleshooting 241 5 Enter an increment value from 1–255. Note: The closer the value is to 1, the narrower the color sample range will appear. 6 Click Print. Embedded Web Server does not open Try one or more of the following: CHECK THE NETWORK CONNECTION Make sure the printer and computer are turned on and connected to the same network.
Notices 242 Notices Product information Product name: Lexmark C746n, C746dn, C746dtn, C748e, C748de, C748dte Machine type: 5026 Model(s): 310, 311, 330, 331, 510, 511, 530, 531, 538, 539 Edition notice October 2014 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC.
Notices 243 Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. MarkTrack and PrintCryption are trademarks of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the Hewlett-Packard Company.
Notices Univers 244 Linotype-Hell AG and/or its subsidiaries All other trademarks are the property of their respective owners. AirPrint and the AirPrint logo are trademarks of Apple, Inc. Federal Communications Commission (FCC) compliance information statement This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Notices 245 Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. Note: Some modes may not apply to your product. 1-meter average sound pressure, dBA Printing 55 Ready 33 Values are subject to change. See www.lexmark.com for current values.
Notices 246 Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the metal frame of the printer. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient operating temperature 15.6 to 32.
Notices 247 Laser advisory label A laser notice label may be affixed to this printer as shown: DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam. PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima.
Notices 248 Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): 20 By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 240 minutes.
Notices 249 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative. This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950‑1.
Notices 250 Industry Canada (Canada) This device complies with Industry Canada specification RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This device has been designed to operate only with the antenna provided. Use of any other antenna is strictly prohibited per regulations of Industry Canada.
Notices 251 compatibility, safety of electrical equipment designed for use within certain voltage limits, and on the restrictions of use of certain hazardous substances in electrical and electronic equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft.
Notices 252 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative. This product may be used in the countries indicated in the table below.
Notices 253 Nederlands Hierbij verklaart Lexmark International, Inc. dat het toestel dit product in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG. Norsk Lexmark International, Inc. erklærer herved at dette produktet er i samsvar med de grunnleggende krav og øvrige relevante krav i direktiv 1999/5/EF. Polski Niniejszym Lexmark International, Inc.
Notices 254 Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is available are substantially consumed when the printer displays a “Life Warning” or “Scheduled Maintenance” message for such item. To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location.
Notices 255 Limitation of liability Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover actual damages up to the limit set forth in the following paragraph. Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages.
Notices 256 The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Algorithms for Internet Key Exchange version 1 (IKEv1) implemented in the product or service.
Index 257 Index Numerics 2,000‑sheet drawer installing 25 2,000‑sheet high‑capacity feeder loading 47, 88 200–201 paper jams 190 202–203 paper jams 195 24x paper jam 199 250 paper jam 200 31.xx Missing or defective [color] cartridge 207 32.
Index Change [paper source] to [paper size] load [orientation] 202 Change [paper source] to [paper type] [paper size] 203 Change [paper source] to [paper type] [paper size] load [orientation] 203 checking an unresponsive printer 201 checking status of parts and supplies 61, 102 checking the status of parts and supplies 61, 102 checking the virtual display using the Embedded Web Server 60, 101 cleaning exterior of the printer 185 interior of the printer 184 cleaning the printhead lenses 185 Close front door
Index flash drives supported file types 57, 98 flash memory card installing 14 troubleshooting 222 font sample list printing 59, 100 Forms and Favorites setting up 76 four‑arrow‑button printer control panel 37 fuser ordering 177 G General Settings menu 149 green settings Eco‑Mode 61, 103 Hibernate mode 63, 103 Quiet Mode 62, 104 H hardware options, adding print driver 27 held jobs 58, 99 printing from a Macintosh computer 58, 99 printing from Windows 58, 99 Help menu 171 Hibernate mode using 63, 103 hidi
Index menus Active NIC 132 AppleTalk 137 Confidential Print 146 Configure MP 124 Custom Names 130 Custom Types 130 Default Source 121 diagram of 118 Erase Temporary Data Files 146 Finishing 159 Flash Drive 156 General Settings 149 Help 171 HTML 170 Image 171 IPv6 136 Job Accounting 164 Miscellaneous Security Settings 145 Network [x] 132 Network Card 134 Paper Loading 128 Paper Size/Type 121 Paper Texture 125 Paper Weight 127 Parallel [x] 139 PCL Emul 167 PDF 166 PostScript 166 Quality 161 Reports 131, 134
Index parts and supplies, status of checking, on printer control panel 61 PCL Emul menu 167 PDF menu 166 photoconductor replacing 181 photoconductor maintenance counter resetting 183 photoconductors ordering 176 port settings configuring 34 PostScript menu 166 preparing to set up the printer on an Ethernet network 28 print driver hardware options, adding 27 print job canceling from the printer control panel 60 canceling, from computer 60, 101 print quality cleaning the printhead lenses 185 print quality tr
Index 80.xx Replace fuser 214 82.xx Replace waste toner bottle 214 82.xx Waste toner bottle missing 214 82.xx Waste toner bottle nearly full 214 83.xx Replace transfer module 215 83.xx Transfer module life warning 215 83.xx Transfer module missing 215 83.xx Transfer module near life warning 215 84.xx [Color] photoconductor low 215 84.xx [color] photoconductor missing 216 84.xx [Color] photoconductor nearly low 215 84.xx Replace [color] photoconductor 216 88.xx [Color] cartridge critically low 217 88.
Index reducing noise 62, 104 Remote Operator Panel setting up 77 Remove packaging material, [area name] 206 Remove paper from standard output bin 206 removing printer hard disk 23 repeat print jobs 58, 99 printing from a Macintosh computer 58, 99 printing from Windows 58, 99 replacing supplies photoconductor 181 toner cartridge 178 waster toner bottle 179 Reports menu 131, 134 reserve print jobs 58 printing from a Macintosh computer 58, 99 printing from Windows 58, 99 resetting the maintenance counter 183
Index troubleshooting, paper feed message remains after paper jam is cleared 225 troubleshooting, print error reading flash drive 217 held jobs do not print 217 incorrect characters print 218 incorrect margins 227 jammed pages are not reprinted 225 job prints from wrong tray 218 job prints on wrong paper 218 jobs do not print 219 Large jobs do not collate 218 multiple‑language PDF files do not print 218 paper curl 228 paper frequently jams 224 print job takes longer than expected 220 printing slows down 22