Operation Manual

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15
Solving print quality problems
You can solve many print quality problems by replacing a supply or maintenance item that has
reached the end of its intended life. Check the operator panel for a message about a printer
consumable. See Determining the status of supplies for information about other ways to identify
consumables that need to be replaced.
Use the following table to find solutions to print quality problems.
Symptom Cause Solution
Blank pages • The print cartridges are
defective or empty.
• The transfer roller is
defective.
• The image transfer unit is
defective.
• Replace the print cartridges. See
Replacing print cartridges.
• Replace the transfer roller. See Replace
the image transfer unit and transfer
roller.
• Replace the image transfer unit. See
Replace the image transfer unit and
transfer roller.
Black pages • The print cartridges are
defective.
• Your printer requires
servicing.
• Replace the print cartridges. See
Replacing print cartridges.
• Call for service.