C950 Series User's Guide March 2013 Machine type(s): 5058 Model(s): 030 www.lexmark.
Contents 2 Contents Safety information.......................................................................................6 Learning about the printer...........................................................................8 Thank you for choosing this printer!.........................................................................................................8 Finding information about the printer....................................................................................................
Contents 3 Minimizing your printer's environmental impact........................................56 Saving paper and toner...........................................................................................................................56 Saving energy..........................................................................................................................................57 Recycling...................................................................................................
Contents 4 Securing the hard disk and other installed memory..................................154 Statement of Volatility..........................................................................................................................154 Erasing volatile memory........................................................................................................................154 Erasing non‑volatile memory.........................................................................................
Contents 5 455 staple jam.......................................................................................................................................211 Troubleshooting.......................................................................................214 Solving basic printer problems..............................................................................................................214 Understanding printer messages.................................................................
Safety information 6 Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.
Safety information 7 CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input option, or more than one input option.
Learning about the printer 8 Learning about the printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.
Learning about the printer 9 What are you looking for? Find it here The latest supplemental information, updates, and customer support: Lexmark Support Web site— http://support.lexmark.com • • • • • Documentation Driver downloads Live chat support E‑mail support Voice support Note: Select your country or region, and then select your product to view the appropriate support site.
Learning about the printer 10 5 1 4 3 1 Right side 307.34 mm (12.1 in.) 2 Front 444.5 mm (17.5 in.) 3 Left side 374.65 mm (14.75 in.) 4 Rear 100 mm (3.9 in.) 5 Top 152.4 mm (6 in.
Learning about the printer 11 Printer configurations Basic model 1 2 3 4 5 6 1 Printer control panel 2 Exit tray 2 Note: Exit tray 2 is supported in any configuration except when a finisher is installed.
Learning about the printer 12 Configured models You can configure your basic printer by adding optional trays. A 2,000-sheet high‑capacity feeder and a finisher bin can also be added.
Learning about the printer 13 Fully configured model 1 2 1 Finisher bin The finisher bin can either be one of the following: • Standard finisher (Punch/Stapler) • Booklet finisher (Punch/Stapler/Booklet) 2 2,000‑sheet high‑capacity feeder CAUTION—TIPPING HAZARD: Floor‑mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high‑capacity input tray, a duplex unit and an input option, or more than one input option.
Learning about the printer 14 Using the printer control panel 2 1 3 1@! 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 0 4 # 5 7 Use 6 To 1 Display View printing options as well as status and error messages. 2 Home Navigate back to the home screen. 3 Keypad Enter numbers, letters, or symbols. 4 Sleep button Enable Sleep Mode or Hibernate Mode. • A short press will enable Sleep Mode. • A long press will enable Hibernate Mode.
Understanding the home screen 15 Understanding the home screen Understanding the home screen When the printer is turned on, the display shows a basic screen, referred to as the home screen. Use the home screen buttons and icons to initiate an action. Note: Your home screen, icons, and the buttons may vary depending on your home screen customization settings, administrative setup, and active embedded solutions. 1 2 3 4 123.123.123.
Understanding the home screen 16 This may also appear on the home screen: Touch To Search Held Jobs Search current held jobs. Features Feature Description Attendance message alert If an attendance message affects a function, then this icon appears and the red indicator light blinks. Warning If an error condition occurs, then this icon appears.
Understanding the home screen Touch To 2 Delete folder Delete the file you selected. 3 Left arrow Scroll to the left. 4 Right arrow Scroll to the right. 5 Right scroll increase Scroll to another value in increasing order. 6 Left scroll decrease Scroll to another value in decreasing order. 7 Down arrow Scroll down. 8 Accept Save a setting. 9 Cancel 10 Back • Cancel an action or a selection. • Cancel out a screen and return to the previous screen.
Setting up and using the home screen applications 18 Setting up and using the home screen applications Notes: • Your home screen, icons, and buttons may vary depending on your home screen customization settings, administrative setup, and active embedded applications. Some applications are supported only on select printer models. • There may be additional solutions and applications available for purchase. To learn more, visit www.lexmark.com. Or, contact the place where you purchased the printer.
Setting up and using the home screen applications 19 Activating the home screen applications Your printer comes with preinstalled home screen applications. Before you can use these applications, first activate and set up these applications using the Embedded Web Server. For more information about accessing the Embedded Web Server, see “Accessing the Embedded Web Server” on page 18.
Setting up and using the home screen applications 20 Understanding Eco‑Settings Icon Description The application lets you easily manage energy consumption, noise, toner, and paper usage settings to help reduce the environmental impact of your printer. Understanding Showroom Icon Description The application lets you create and display a customized slide show on the touch screen of your printer. You can load images either from a flash drive or through the printer Embedded Web Server.
Setting up and using the home screen applications 21 Exporting and importing a configuration You can export configuration settings into a text file, and then import it to apply the settings to other printers. Exporting a configuration to a file 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer control panel home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Additional printer setup Additional printer setup Turning on the printer 1 Open the front door. 2 Press the printer power switch. 3 Close the front door.
Additional printer setup 23 Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 24 Note: This task requires a flathead screwdriver. 1 Turn the screws counterclockwise to loosen them. 2 Pull the system board forward to remove it. 3 Use the following illustration to locate the appropriate connectors. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors.
Additional printer setup 25 1 2 3 1 ISP connector 2 Firmware and flash memory card connectors 3 Memory card connectors 4 Push the system board back into place. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Additional printer setup 26 3 On the system board, open the memory card connector latches. 4 Align the notch on the memory card to the ridge on the connector.
Additional printer setup 27 5 Push the memory card into the connector until it clicks into place. Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable.
Additional printer setup 28 3 Holding the card by its sides, align the plastic pins on the card with the holes on the system board. 2 1 1 Plastic pins 2 Metal pins 4 Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. • Be careful not to damage the connectors. Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP).
Additional printer setup 29 Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. 1 Access the system board. For more information, see “Accessing the system board” on page 23. 2 Remove the printer hard disk. For more information, see “Removing a printer hard disk” on page 35 3 Unpack the ISP kit.
Additional printer setup 5 Use the provided screw to attach the ISP solution to the system board cage. 6 Connect the ISP solution interface cable into the receptacle of the system board.
Additional printer setup 31 7 Firmly connect the ISP solution to the system board cage using two screws. Installing a printer hard disk Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Additional printer setup 3 Locate the appropriate connector on the system board. Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP. To install a printer hard disk onto the ISP: a Using a flathead screwdriver, loosen the screws. b Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket.
Additional printer setup 33 c Align the standoffs of the printer hard disk to the holes in the ISP, and then press down on the printer hard disk until the standoffs are in place. d Insert the plug of the printer hard disk interface cable into the receptacle of the ISP. Note: The plugs and receptacles are color‑coded.
Additional printer setup 34 To install a printer hard disk directly on the system board: a Align the standoffs of the printer hard disk to the holes in the system board, and then press down on the printer hard disk until the standoffs are in place. b Use the two provided screws to attach the printer hard disk mounting bracket. c Insert the plug of the printer hard disk interface cable into the receptacle of the system board. Note: The plugs and receptacles are color‑coded.
Additional printer setup Removing a printer hard disk Note: This task requires a flathead screwdriver.
Additional printer setup 36 Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. 1 Access the system board. For more information, see “Accessing the system board” on page 23. 2 Unplug the printer hard disk interface cable from the system board, leaving the cable attached to the printer hard disk.
Additional printer setup 37 3 Remove the screws while holding the printer hard disk in place, and then remove the printer hard disk. 4 Set aside the printer hard disk. Installing hardware options Order of installation CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input option, or more than one input option.
Additional printer setup 38 Install the printer and any optional trays or finishers you have purchased in the following order: Using a one‑tray module • Optional 520‑sheet tray (Tray 2) • Printer • 2,000‑sheet high‑capacity feeder • Finisher Using a three‑tray module • Three‑tray module • Printer • 2,000‑sheet high‑capacity feeder • Finisher Using a tandem‑tray module • Tandem‑tray module • Printer • 2,000‑sheet high‑capacity feeder • Finisher For information on installing a one‑tray module, three‑tray m
Additional printer setup 39 4 Align the printer with the tray, and then lower the printer into place.
Additional printer setup 40 1 2 Tandem‑tray module 1 Tandem‑tray module 2 2,000‑sheet high‑capacity feeder 5 Turn the printer back on. 6 Set the printer software to recognize the optional tray. For more information, see “Updating available options in the printer driver” on page 43. Attaching cables CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm.
Additional printer setup 41 1 2 3 1 USB printer port 2 USB port 3 Ethernet port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. A loss of data or a malfunction can occur.
Additional printer setup 42 Printing a menu settings page From the home screen, navigate to: > Reports > Menu Settings Page Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration.
Additional printer setup In Macintosh Click the CD icon on the desktop. Note: D is the letter of your CD or DVD drive. 3 Click Install, and then follow the instructions on the computer screen. Updating available options in the printer driver When any hardware options are installed, you may need to manually add the options in the printer driver to make them available for use. For Windows users 1 Open the printers folder.
Additional printer setup 44 Setting up wireless printing Note: A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network. Preparing to set up the printer on a wireless network Notes: • Make sure your wireless network adapter is installed in your printer and working properly.
Additional printer setup 45 Installing the printer on a wireless network (Windows) Before installing the printer on a wireless network, make sure: • Your wireless network is set up and is working properly. • The computer you are using is connected to the same wireless network where you want to set up the printer. 1 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. Note: Make sure the printer and the computer are fully on and ready.
Additional printer setup 46 Note: D is the letter of your CD or DVD drive. 4 Click Install, and then follow the instructions on the computer screen. 5 Select Wireless connection when asked to choose a connection type. 6 From the Wireless Configuration dialog, select Guided Setup (Recommended). Note: Choose Advanced Setup only if you want to customize your installation. 7 Temporarily connect a USB cable between the computer on the wireless network and the printer.
Additional printer setup 47 2 Locate the printer MAC address. a From the printer control panel, navigate to: > Reports > > Network Setup Page > or > Reports > Network Setup Page b In the Standard Network Card section, look for UAA (MAC). Note: You will need this information later. Enter the printer information 1 Access the AirPort options: In Mac OS X version 10.
Additional printer setup 48 In Mac OS X version 10.4 From the Finder, navigate to: Applications > Internet Connect > AirPort 7 From the Network pop‑up menu, select the name of the wireless network. Configure your computer to use the printer wirelessly To print on a network printer, each Macintosh user must install a custom printer driver file and create a print queue in the Printer Setup Utility or Print Center.
Additional printer setup • This feature is supported only in Mac OS X version 10.5 or earlier. In Mac OS X version 10.5 1 From the Apple menu, navigate to: System Preferences > Print & Fax 2 Click +, and then navigate to: AppleTalk > select the printer from the list > Add In Mac OS X version 10.4 1 From the Finder, navigate to: Applications > Utilities 2 Double‑click Printer Setup Utility or Print Center. 3 From the Printer List, click Add. 4 Click Default Browser tab > More Printers.
Additional printer setup 50 3 Click Install, and then follow the instructions on the computer screen. Note: To configure the printer using a static IP address, IPv6, or scripts, select Advanced Options > Administrator Tools. 4 Select Ethernet connection, and then click Continue. 5 Attach the Ethernet cable when instructed to do so. 6 Select the printer from the list, and then click Continue. Note: If the configured printer does not appear in the list, then click Modify Search.
Additional printer setup c From the printer list, click Add, and then click IP Printer. d Type the scanner IP address in the address field, and then click Add. • For AppleTalk printing: Notes: – Make sure AppleTalk is activated on your printer. – This feature is supported only in Mac OS X version 10.5 or earlier. In Mac OS X version 10.5 a From the Apple menu, navigate to: System Preferences > Print & Fax b Click +, and then navigate to: AppleTalk > select your printer > Add In Mac OS X version 10.
Additional printer setup 52 Changing port settings after installing a new network Internal Solutions Port When a new Lexmark Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated since the printer will be assigned a new IP address. All computers that access the printer must be updated with this new IP address.
Additional printer setup 53 6 Type the new IP address in the “Printer Name or IP Address” field. 7 Click OK > Close. For Macintosh users 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Add the printer.
Additional printer setup 54 2 Install the printer driver. a Obtain a copy of the software installer package. • From the Software and Documentation CD that came with your printer • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system b Double‑click the software installer package. Wait for the installation dialog to appear.
Additional printer setup c Do either of the following: • Press and hold the COM port where you attached the serial cable to your computer (example: COM1). • Right‑click the COM port where you attached the serial cable to your computer (example: COM1). d From the menu that appears, select Properties. e On the Port Settings tab, set the serial parameters to the same serial parameters set in the printer. Check the serial heading of the menu settings page for the printer settings.
Minimizing your printer's environmental impact 56 Minimizing your printer's environmental impact Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.
Minimizing your printer's environmental impact 57 Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 190. Print in black and white To print all text and graphics using only the black print cartridge, set the printer to Black Only. For more information, see “Printing in black and white” on page 86. Saving energy Using Eco‑Mode 1 Type the printer IP address into the address field of your Web browser.
Minimizing your printer's environmental impact 58 Choose To Off Use factory default settings. This setting supports the performance specifications of your printer. Note: Selecting Photo from the driver may disable Quiet Mode and provide better print quality and full speed printing. On Reduce printer noise. • Print jobs will process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There will be a short delay before the first page is printed.
Minimizing your printer's environmental impact 59 Using Hibernate Mode Hibernate is an ultra‑low power operating mode. When operating in Hibernate mode, all other systems and devices are powered down safely. Using the Embedded Web Server 1 Type the printer IP address into the address field of your Web browser. If you do not know the IP address of the printer, you can: • View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu.
Minimizing your printer's environmental impact 60 Recycling Lexmark provides collection programs and environmentally progressive approaches to recycling. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment • The Lexmark recycling program at www.lexmark.com/recycle Recycling Lexmark products To return Lexmark products for recycling: 1 Go to www.lexmark.com/recycle.
Loading paper and specialty media 61 Loading paper and specialty media Setting the paper size and type The Paper Size setting is automatically sensed according to the position of the paper guides in each tray except the multipurpose feeder. The Paper Size setting for the multipurpose feeder must be set manually from the Paper Size menu. The Paper Type setting must be set manually for all trays that do not contain plain paper.
Loading paper and specialty media CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately. Keep all other drawers or trays closed until needed. 1 Pull the tray out. Notice the size indicators at the bottom of the tray. Use these indicators to help position the length and width guides.
Loading paper and specialty media 2 Squeeze and then slide the width guide to the correct position for the paper size loaded. 3 Squeeze and then slide the length guide to the correct position for the paper size loaded. Note: The length guide has a locking device. To unlock, slide the button on top of the length guide down. To lock, slide the button up when a length has been selected. 4 Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface.
Loading paper and specialty media 64 Notes: • • • • Place print side facedown for duplex printing. Place pre-punched paper with the holes toward the front of the tray. Place letterheads with the header on the left side of the tray. Make sure the paper is below the maximum fill line located on the edge of the paper tray. Warning—Potential Damage: Overloading the tray can cause paper jams and possible printer damage. 6 Insert the tray.
Loading paper and specialty media CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately. Keep all other drawers or trays closed until needed. 1 Pull the tray out. 2 Squeeze and then slide the length guide to the correct position for the paper size you are loading. 3 Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface.
Loading paper and specialty media 66 4 Load the paper stack with the recommended print side faceup. Notes: • • • • • Place print side facedown for duplex printing. Place pre-punched paper with the holes toward the front of the tray. Place letterheads faceup with the header on the left side of the tray. Place letterheads facedown with the header on the right side of the tray for duplex printing. Make sure the paper is below the maximum fill line located on the edge of the paper tray.
Loading paper and specialty media Loading the 2000‑sheet high‑capacity feeder The high‑capacity feeder can hold up to 2,000 sheets of letter‑, A4‑, and legal‑size paper (80 g/m2 or 20 lb). 1 Pull the tray out. 2 Adjust the width guide as necessary.
Loading paper and specialty media 3 Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. 4 Load paper into the tray with the print side faceup. Note: Make sure the paper is below the maximum fill line located on the edge of the paper tray. Overloading the tray can cause paper jams and possible printer damage.
Loading paper and specialty media 69 Notes: • Place pre-punched paper with the holes toward the front of the tray. • Place letterheads faceup with the header on the left side of the tray. • Place letterheads facedown with the header on the right side of the tray for duplex printing. 5 Insert the tray. Loading the multipurpose feeder The multipurpose feeder can hold several sizes and types of print media, such as transparencies, labels, card stock, and envelopes.
Loading paper and specialty media 70 2 For paper or specialty media that is longer than letter-size paper, gently pull the extension until it is fully extended. 3 Flex the sheets of paper or specialty media back and forth to loosen them. Do not fold or crease them. Straighten the edges on a level surface. Paper Envelopes Transparencies Note: Avoid scratching or touching the print side.
Loading paper and specialty media 71 4 Push the paper pick tab, and then load the paper or specialty media. Slide the stack gently into the multipurpose feeder until it comes to a stop, and then release the paper pick tab. Warning—Potential Damage: Pulling the paper out, without pushing the paper pick tab first, may cause jams or the paper pick tab to break. • Load paper and transparencies with the recommended print side facedown and the long edge entering the printer first.
Loading paper and specialty media 72 5 Adjust the width guide to lightly touch the edge of the stack. Make sure the paper or specialty media fits loosely in the multipurpose feeder, lies flat, and is not bent or wrinkled. 6 From the printer control panel, set the Paper Size and Paper Type for the multipurpose feeder (MP Feeder Size and MP Feeder Type) based on the paper or specialty media loaded.
Loading paper and specialty media 73 Linking exit bins Link exit bins to create a single output source. The printer automatically uses the next available bin as the output source. The standard exit bin holds up to 550 sheets of 20‑lb paper. If you need additional output capacity, you can purchase other optional exit bins. Note: Not all exit bins support every paper size and type.
Loading paper and specialty media 74 2 Click Settings > Paper Menu > Custom Types > select the custom name you want to configure > select a paper or specialty media type > Submit.
Paper and specialty media guide 75 Paper and specialty media guide Notes: • • • • Make sure the paper size, type, and weight are set correctly on the computer or on the printer control panel. Flex, fan, and straighten specialty media before loading it. The printer may print at a reduced speed to prevent damage to the fuser. For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark Web site at http://support.lexmark.com.
Paper and specialty media guide 76 Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing. Extend the time to several days if the storage or transportation environment is very different from the printer environment. Thick paper may also require a longer conditioning period. Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper.
Paper and specialty media guide 77 Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead: • Use grain long for 60 to 90 g/m2 (16 to 24 lb) weight paper. • Use only forms and letterhead printed using an offset lithographic or engraved printing process. • Avoid papers with rough or heavily textured surfaces. Use papers printed with heat‑resistant inks designed for use in xerographic copiers.
Paper and specialty media guide 78 Lexmark does not endorse specific suppliers, although a converter’s product list for special applications is maintained. However, the following paper choice guidelines will help alleviate the environmental impact of printing: 1 Minimize paper consumption. 2 Be selective about the origin of wood fiber. Buy from suppliers who carry certifications such as the Forestry Stewardship Council (FSC) or The Program for the Endorsement of Forest Certification (PEFC).
Paper and specialty media guide 79 Supported paper sizes, types, and weights The following tables provide information on standard and optional paper input sources and the types of paper they support. Note: To use a paper size that is unlisted, configure a Universal Paper Size. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com.
Paper and specialty media guide Paper size and dimension 80 520‑sheet tray 2,000‑sheet drawer MP feeder Manual paper Manual envelope Duplex 1 X 2 2 X 2 7 X 2 2 X 2 Oficio (México) 216 x 340 mm (8.5 x 13.4 in.) 2 X 2 2 X 2 Folio 1 X 2 2 X 2 1,5 X 2,5 2,5 X 2,5 2 X 2 2 X 2 X X 2 X X X X 2 X 2 X DL Envelope 110 x 220 mm (4.33 x 8.66 in.) X X 2 X 2 X C5 Envelope X X 2 X 2 X X X 11x17 279 x 432 mm (11 x 17 in.
Paper and specialty media guide 81 Paper size and dimension 520‑sheet tray 2,000‑sheet drawer Other Envelope X X MP feeder 2 Manual paper X Manual envelope Duplex X 2 86 x 165 mm to 216 x 356 mm (3.375 x 6.50 in. to 8.5 x 14 in.) 1 Source supports size with size sensing. 2 Source supports size without size sensing. 3 Paper size is supported if set to metric. 4 Paper size is supported if set to US. 5 Paper size is supported if loaded in the short‑edge orientation.
Paper and specialty media guide Paper type 520‑sheet tray 82 2,000‑shee MP feeder t drawer Manual paper Manual envelope Duplex X Labels X • Paper Envelopes X X X X Finisher The paper capacity of each exit bin is listed in parentheses. Paper capacity estimations are calculated based on 75 g/m2 (20 lb) paper.
Paper and specialty media guide 83 Supported finishing features 4 1 2 3 1 Finisher standard bin 2 Finisher bin 1 3 Finisher bin 2 (booklet‑maker) 4 Paper transport Notes: • The finisher shown is the booklet finisher. Bin 2 is available only when the booklet finisher is installed. • All paper tray capacities are based on 75‑g/m2 (20‑lb) paper. Paper transport • • • • The paper capacity is 50 sheets. Finishing options are not supported in this bin. Envelopes are routed here.
Paper and specialty media guide 84 Bin 1 finishing features Size Punch* Offset Single/Double staple Double dual staple X X X X A3 A4 A5 Executive Folio X X X JIS B4 X JIS B5 X Legal X X Letter Statement X X X Tabloid X Universal Envelopes (any size) X X X X * For the Universal paper size, the finishing edge must be at least 9 in. (229 mm) for a 3‑hole punch and 10 in. (254 mm) for a 4‑hole punch.
Paper and specialty media guide 85 Size Bi fold Booklet fold Saddle staple Executive X X X X X X X X X Universal X X X Envelopes (any size) X X X SRA3 12 x 18 Folio JIS B4 JIS B5 Legal Letter (only SEF) Statement Tabloid SEF—The paper is loaded in the short edge orientation. The short edge of the paper enters the printer first. Bi fold—Each page is individually folded and stacked separately. Booklet fold—A multiple-page job is folded along the center into a single booklet.
Printing 86 Printing The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 190 and “Storing paper” on page 78. Printing a document Printing a document 1 From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper. 2 Send the print job: For Windows users a With a document open, click File > Print. b Click Properties, Preferences, Options, or Setup.
Printing 87 If you do not know the IP address of the printer, you can: • View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section. 2 Click Settings > Print Settings > Quality Menu > Toner Darkness. 3 Adjust the toner darkness setting. 4 Click Submit.
Printing 88 Printing from a flash drive Printing from a flash drive Notes: • Before printing an encrypted PDF file, enter the file password from the printer control panel. • You cannot print files for which you do not have printing permissions. 1 Insert a flash drive into the USB port. Notes: • If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the printer ignores the flash drive.
Printing 89 2 From the printer control panel, touch the document you want to print. 3 Touch the arrows to increase the number of copies to print, and then touch Print. Notes: • Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then you can still print files from the flash drive as held jobs. Supported flash drives and file types Flash drive • Lexar JumpDrive 2.
Printing 90 Printing on specialty media Tips on using letterhead • • • • Use letterhead designed specifically for laser/LED printers. Print samples on the letterhead being considered for use before buying large quantities. Before loading letterhead, flex the sheets to prevent them from sticking together. Page orientation is important when printing on letterhead. Source Print side Paper orientation Standard and optional trays (simplex printing) Preprinted letterhead design is placed faceup.
Printing 91 Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities. • Use envelopes designed specifically for laser/LED printers. Check with the manufacturer or vendor to ensure that the envelopes can withstand temperatures up to 220°C (446°F) without sealing, wrinkling, curling excessively, or releasing hazardous emissions. • For best performance, use envelopes made from 90 g/m2 (24 lb bond) paper or 25% cotton.
Printing 92 • Do not print within 1 mm (0.04 in.) of the edge of the label, of the perforations, or between die‑cuts of the label. • Be sure adhesive backing does not reach to the sheet edge. Zone coating of the adhesive at least 1 mm (0.04 in.) away from edges is recommended. Adhesive material contaminates the printer and could void the warranty. • If zone coating of the adhesive is not possible, then remove a 1.6 mm (0.06 in.) strip on the leading and driver edge, and use a non‑oozing adhesive.
Printing 93 Printing confidential and other held jobs Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you choose to delete them. For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click Print and Hold. 4 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name.
Printing 94 Printing a directory list A directory list shows the resources stored in a flash memory or on the printer hard disk. From the home screen, navigate to: > Reports > Print Directory Canceling a print job Canceling a print job from the printer control panel 1 From the printer control panel, touch Cancel Job or press on the keypad. 2 Touch the print job you want to cancel, and then touch Delete Selected Jobs. Note: If you press on the keypad, then touch Resume to return to the home screen.
Understanding printer menus 95 Understanding printer menus Menus list Supplies Paper Menu Reports Settings Cyan Cartridge Magenta Cartridge Default Source Paper Size/Type Menu Settings Page Device Statistics General Settings Flash Drive Yellow Cartridge Configure MP Network Setup Page Setup Black Cartridge Substitute Size Network [x] Setup Page Job Accounting Cyan Photoconductor Unit Paper Texture Profiles List Finishing Magenta Photoconductor Unit Paper Loading Print Fonts Quality
Understanding printer menus 96 Supplies menu Menu item Description Cyan Cartridge Early Warning Low Invalid Replace Missing or Defective OK Unsupported Shows the status of the cyan print cartridge Magenta Cartridge Early Warning Low Invalid Replace Missing or Defective OK Unsupported Shows the status of the magenta print cartridge Yellow Cartridge Early Warning Low Invalid Replace Missing or Defective OK Unsupported Shows the status of the yellow print cartridge Black Cartridge Early Warning Low I
Understanding printer menus 97 Menu item Description Magenta Photoconductor Unit Early Warning Low Replace Missing OK Shows the status of the magenta photoconductor unit Yellow Photoconductor Unit Early Warning Low Replace Missing OK Shows the status of the yellow photoconductor unit Black Photoconductor Unit Early Warning Low Replace Missing OK Shows the status of the black photoconductor unit Waste Toner Bottle Near Full Replace Missing OK Shows the status of the waste toner bottle Staples Ear
Understanding printer menus 98 Menu item Description 480K Maintenance Kit Near End of Life End of Life OK Shows the status of the maintenance kit Paper menu Default Source menu Menu item Description Default Source Tray [x] MP Feeder Manual Paper Manual Envelope Sets a default paper source for all print jobs Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, Configure MP feeder must be set to Cassette for MP feeder to appear as a menu setting.
Understanding printer menus 99 Menu item Description Tray [x] Type Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Paper Custom Type [x] Specifies the paper type loaded in each tray MP Feeder Size Letter Legal Executive JIS‑B4 A3 11 x 17 Oficio (México) Folio Statement Universal 7 3/4 Envelope 10 Envelope DL Envelope C5 Envelope Other Envelope A4 A5 A6 JIS B5 Specifies the pap
Understanding printer menus 100 Menu item Description MP Feeder Type Custom Type [x] Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Paper Specifies the paper type loaded in the multipurpose feeder Manual Paper Size Letter Legal Executive JIS‑B4 A3 11 x 17 Oficio (México) Folio Statement Universal A4 A5 A6 JIS B5 Specifies the paper size being manually loaded Notes: • Custom
Understanding printer menus 101 Menu item Description Manual Paper Type Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Paper Custom Type [x] Specifies the paper type being manually loaded Manual Envelope Size 10 Envelope DL Envelope C5 Envelope Other Envelope 7 3/4 Envelope Specifies the envelope size being manually loaded Manual Envelope Type Envelope Rough Envelope Custom Type [x] Specifies the
Understanding printer menus 102 Substitute Size menu Menu item Description Substitute Size All Listed Off Statement/A5 Letter/A4 11 x 17/A3 Substitutes a specified paper size if the requested paper size is not available Notes: • All Listed is the factory default setting. All available substitutions are allowed. • Off indicates that no size substitutions are allowed. • Setting a size substitution lets the print job continue without a Change Paper message appearing.
Understanding printer menus 103 Menu item Description Labels Texture Normal Rough Smooth Specifies the relative texture of the labels loaded Bond Texture Rough Smooth Normal Specifies the relative texture of the bond paper loaded Envelope Texture Normal Rough Smooth Specifies the relative texture of the envelopes loaded Rough Envelope Texture Rough Specifies the relative texture of the envelopes loaded Letterhead Texture Normal Rough Smooth Specifies the relative texture of the letterhead loade
Understanding printer menus 104 Paper Weight menu Menu item Description Plain Weight Normal Heavy Light Specifies the relative weight of the plain paper loaded Card Stock Weight Normal Heavy Light Specifies the relative weight of the card stock loaded Transparency Weight Normal Heavy Light Specifies the relative weight of the transparencies loaded Recycled Weight Normal Heavy Light Specifies the relative weight of the recycled paper loaded Glossy Weight Normal Heavy Light Specifies the relative
Understanding printer menus 105 Menu item Description Letterhead Weight Normal Heavy Light Specifies the relative weight of the letterhead loaded Preprinted Weight Normal Heavy Light Specifies the relative weight of the preprinted paper loaded Colored Weight Normal Heavy Light Specifies the relative weight of the colored paper loaded Light Weight Light Specifies the relative weight of the paper loaded Heavy Weight Heavy Specifies the relative weight of the paper loaded Rough/Cotton Weight Norm
Understanding printer menus 106 Menu item Description Glossy Loading Off Duplex Determines whether 2‑sided printing occurs for all print jobs that specify Glossy as the paper type Labels Loading Off Duplex Determines whether 2‑sided printing occurs for all print jobs that specify Labels as the paper type Bond Loading Off Duplex Determines whether 2‑sided printing occurs for all print jobs that specify Bond as the paper type Letterhead Loading Off Duplex Determines whether 2‑sided printing occurs
Understanding printer menus 107 Custom Types menu Menu item Description Custom Type [x] Paper Card Stock Letterhead Transparency Glossy Rough/Cotton Labels Bond Envelope Associates a paper or specialty media type with a factory default Custom Type [x] name or a user‑defined custom name created from the Embedded Web Server or from MarkVisionTM Professional Recycled Paper Card Stock Letterhead Transparency Glossy Rough/Cotton Labels Bond Envelope Specifies a paper type when the Recycled setting is sele
Understanding printer menus 108 Menu item Description Portrait Width 3–48 inches 76–1219 mm Sets the portrait width Notes: • 11.69 inches is the US factory default setting. Inches can be increased in 0.01‑inch increments. • 296.9 mm is the international factory default setting. Millimeters can be increased in 1‑mm increments. • If the width exceeds the maximum, then the printer uses the maximum width allowed.
Understanding printer menus 109 Menu item Description Overflow Bin Standard Bin Bin [x] Specifies an alternate exit bin when a designated bin is full Assign Type/Bin Plain Paper Bin Card Stock Bin Transparency Bin Recycled Bin Glossy Bin Heavy Glossy Bin Labels Bin Bond Bin Envelope Bin Rough Envelope Bin Letterhead Bin Preprinted Bin Colored Bin Light Paper Bin Heavy Paper Bin Rough/Cotton Bin Custom [x] Bin Selects an exit bin for each supported paper type Note: Standard Bin is the factory default
Understanding printer menus 110 Menu item Description Network [x] Setup Page Prints a report containing information about the network printer settings, such as the TCP/IP address information Notes: • This selection is available when more than one network option is installed. • This menu item appears only in network printers or in printers connected to print servers.
Understanding printer menus 111 Menu item Description PCL SmartSwitch On Off Sets the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language Notes: • On is the factory default setting. • When Off is used, the printer does not examine incoming data. The printer uses PostScript emulation if PS SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off.
Understanding printer menus 112 Menu item Description Mac Binary PS Auto On Off Sets the printer to process Macintosh binary PostScript print jobs Standard Network Setup Reports Network Card TCP/IP IPv6 Wireless AppleTalk Displays and sets the printer network settings. Notes: • Auto is the factory default setting. • Off filters print jobs using the standard protocol. • On processes raw binary PostScript print jobs.
Understanding printer menus 113 Menu item Description View Network Address UAA LAA Lets you view the network addresses End‑of‑Job Timeout Sets the amount of time in seconds before a network print job is canceled 0–225 Notes: • 90 seconds is the factory default setting. • 0 disables the timeout. • If a value of 1–9 is selected, then the setting is saved as 10. Banner Page Allows the printer to print a banner page Off Note: Off is the factory default setting.
Understanding printer menus 114 Menu item Description Enable AutoIP Yes No Specifies the Zero Configuration Networking setting Enable FTP/TFTP Yes No Enables the built-in FTP server, which allows you to send files to the printer using File Transfer Protocol. Enable HTTP Server Yes No Enables the built-in web server (Embedded Web Server). When enabled, the printer can be monitored and managed remotely using a web browser.
Understanding printer menus 115 Menu item Description View Router Address Shows the router address Note: The router address can be changed only from the Embedded Web Server. Enable DHCPv6 On Off Enables DHCPv6 in the printer Note: On is the factory default setting. Wireless menu Use the following menu items to view or configure the wireless internal print server settings. Note: This menu is available only in printer models connected to a wireless network.
Understanding printer menus 116 AppleTalk menu This menu is available from the Network/Ports menu: Network/Ports > Standard Network or Network [x] > Standard Network Setup or Network [x] Setup > AppleTalk Menu item Description Activate Yes No Activates AppleTalk support View Name Shows the assigned AppleTalk name Note: Yes is the factory default setting. Note: The name can be changed only from the Embedded Web Server.
Understanding printer menus 117 Menu item Description USB Buffer Auto 3KB to [maximum size allowed] Disabled Sets the size of the USB input buffer Notes: • Auto is the factory default setting. • Disabled turns off job buffering. Any jobs already buffered on the printer hard disk are printed before normal processing resumes. • The USB buffer size value can be changed in 1-KB increments.
Understanding printer menus 118 Parallel [x] menu Menu item Description PCL SmartSwitch On Off Sets the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PostScript emulation if PS SmartSwitch is set to On.
Understanding printer menus 119 Menu item Description Job Buffering Off On Auto Temporarily stores print jobs on the printer hard disk before printing Notes: • Off is the factory default setting. • On buffers print jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. The menu selection is then updated.
Understanding printer menus 120 Menu item Description ENA gateway yyy.yyy.yyy.yyy Sets the gateway information for an external print server Note: This menu item is available only if the printer is attached to an external print server through the USB port.
Understanding printer menus 121 Menu item Description Serial Buffer Auto 3KB to [maximum size allowed] Disabled Sets the size of the serial input buffer Notes: • Auto is the factory default setting. • Disabled turns off job buffering. Any jobs already buffered on the disk are printed before normal processing is resumed. • The serial buffer size setting can be changed in 1‑KB increments.
Understanding printer menus 122 Menu item Description Baud 9600 19200 38400 57600 115200 138200 172800 230400 345600 1200 2400 4800 Specifies the rate at which data can be received through the serial port Data Bits 8 7 Specifies the number of data bits sent in each transmission frame Parity None Ignore Even Odd Sets the parity for serial input and output data frames Honor DSR Off On Determines whether the printer uses the DSR Signal Notes: • 9600 is the factory default setting.
Understanding printer menus 123 Menu item Description Use SSL Disabled Negotiate Required Sets the printer to use SSL for increased security when connecting to the SMTP server Notes: • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used.
Understanding printer menus 124 Security menu Miscellaneous Security Settings menu Menu item Description Login Restriction Login failures 1–10 Failure time frame 1–60 Lockout time 1–60 Panel Login Timeout 1–900 Remote Login Timeout 1–120 Limits the number and time frames of failed login attempts from the printer control panel before all users are locked out Notes: • “Login failures” specifies the number of failed login attempts before users are locked out. 3 attempts is the factory default setting.
Understanding printer menus 125 Menu item Description Verify Job Expiration Off 1 hour 4 hours 24 hours 1 week Sets a time limit on how long the printer stores print jobs needing verification Reserve Job Expiration Off 1 hour 4 hours 24 hours 1 week Sets a time limit on how long the printer stores print jobs for printing at a later time Note: Off is the factory default setting.
Understanding printer menus 126 Menu item Description Automatic Method Single pass Multiple pass Automatic wiping marks all disk space used by a previous print job and does not permit the file system to reuse this space until it has been cleared. Only Automatic wiping enables users to activate disk wiping without having to turn the printer off for an extended amount of time. Notes: • “Single pass” is the factory default setting.
Understanding printer menus 127 Menu item Description Configure Log Enable Audit No Yes Enable Remote Syslog No Yes Remote Syslog Facility 0–23 Severity of events to log 0–7 Specifies whether and how audit logs are created Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting. • Enable Remote Syslog determines if logs are sent to a remote server. No is the factory default setting.
Understanding printer menus 128 Settings menu General Settings menu Menu item Description Display Language English Francais Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Sets the language of the text appearing on the display Eco-Mode Off Energy Energy/Paper Paper Minimizes the use of energy, paper, or specialty media Note: Some languages may not be available for all printers.
Understanding printer menus 129 Menu item Description Quiet Mode Off On Reduces the amount of noise produced by the printer Notes: • Off is the factory default setting. This setting supports the performance specifications of your printer. • On configures the printer to produce as little noise as possible. This setting is best suited for printing text and line graphics. • For optimal printing of color‑rich documents, set Quiet Mode to Off.
Understanding printer menus 130 Menu item Description Keyboard Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski Swiss German Swiss French Korean Magyar Turkce Cesky Simplified Chinese Traditional Chinese Japanese Custom Key 1 Custom Key 2 Specifies a language for the printer control panel keyboard Paper Sizes US Metric Specifies the default paper measurements Notes: • Initial setting is determined by your c
Understanding printer menus 131 Menu item Description Displayed Information Left side Right side Custom Text [x] [x] Toner Waste Toner Bottle Specifies what is displayed on the upper left and right corners of the home screen Fuser Transfer Module When to display Do not display Display Message to Display Default Alternate Default [text entry] Alternate [text entry] For the Left side and Right side options, choose from the following options: None IP Address Hostname Contact Name Location Date/Time mDNS
Understanding printer menus 132 Menu item Description Home screen customization Change Language Copy Search Held Jobs Held Jobs USB Drive Profiles Bookmarks Jobs by user Additional buttons can be added to the home screen, and default buttons can be removed. Date Format MM‑DD‑YYYY DD‑MM‑YYYY YYYY‑MM‑DD Specifies the format for the printer date Time Format 12 hour A.M./P.M.
Understanding printer menus 133 Menu item Description Alarms Alarm Control Cartridge Alarm Staple Alarm Hole Punch Alarm Sets an alarm to sound when the printer requires operator intervention Available selections for each alarm type are: Off Single Continuous Notes: • Single is the factory default setting for Alarm Control and Cartridge Alarm. Single sounds three quick beeps. • Off is the factory default setting for Staple Alarm and Hole Punch Alarm. Off means no alarm will sound.
Understanding printer menus 134 Menu item Description Timeouts Wait Timeout Disabled 15–65535 sec Sets the amount of time in seconds the printer waits for additional data before canceling a print job Notes: • 40 seconds is the factory default setting. • Wait Timeout is available only when the printer is using PostScript emulation. This setting has no effect on PCL emulation print jobs.
Understanding printer menus 135 Menu item Description Sleep Button Settings Press Sleep Button Sleep Hibernate Do Nothing Press and Hold Sleep Button Do Nothing Sleep Hibernate Determines how the printer responds when pressing the Sleep button in Idle state Notes: • Sleep is the factory default setting for Press Sleep Button. • Do Nothing is the factory default setting for Press and Hold Sleep Button. • Sleep or Hibernate Mode sets the printer to operate at a lower power setting.
Understanding printer menus 136 Menu item Description Sides (Duplex) 1 sided 2 sided Specifies whether prints are on one side or on both sides of the paper Staple Off Auto Back Dual Dual Double Front Specifies whether prints are stapled Hole Punch Off On Specifies whether prints have punched holes Hole Punch Mode 2 holes 3 holes 4 holes Determines the type of punch finishing performed on prints Note: 1 sided is the factory default setting. Notes: • Off is the factory default setting.
Understanding printer menus 137 Menu item Description Paper Saver Border None Solid Prints a border on each page image when using Paper Saver Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specifies the positioning of multiple‑page images when using Paper Saver Separator Sheets None Between Copies Between Jobs Between Pages Note: None is the factory default setting. Notes: • Horizontal is the factory default setting.
Understanding printer menus 138 Menu item Description Job Waiting Off On Specifies if print jobs are removed from the print queue when they require unavailable printer options or custom settings. These print jobs are stored in a separate print queue, so other jobs print normally. When the missing information and/or options are obtained, the stored jobs print. Notes: • Off is the factory default setting. • This menu item appears only if a non-read‑only printer hard disk is installed.
Understanding printer menus 139 Menu item Description Resource Save Off On Specifies how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a print job that requires more memory than is available Notes: • Off is the factory default setting. Off sets the printer to retain downloads only until memory is needed. Downloads are deleted in order to process print jobs.
Understanding printer menus 140 Menu item Description Disk Near Full Action None E‑mail Current Log E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post Current Log Post & Delete Current Log Post & Delete Oldest Log Delete Current Log Delete Oldest Log Delete All Logs Delete All But Current Determines how the printer responds when the printer hard disk is nearly full Disk Full Action None E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post & Delete Current Log Post & Delete Oldest Log D
Understanding printer menus 141 Menu item Description Duplex Binding Long Edge Short Edge Defines the way duplexed pages are bound and how the printing on the back of the page is oriented in relation to the printing on the front of the page Notes: • Long Edge is the factory default setting. Long edge assumes binding along the long edge of the page (left edge for portrait and top edge for landscape).
Understanding printer menus 142 Menu item Description Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specifies the positioning of multiple‑page images when using Paper Saver Notes: • Horizontal is the factory default setting. • Positioning depends on the number of page images and whether they are in portrait or landscape orientation.
Understanding printer menus 143 Quality menu Menu item Description Print Mode Color Black Only Specifies whether images are printed in color or in black and white Color Correction Auto Off Manual Adjusts the color output on the printed page Notes: • Color is the factory default setting. • The printer driver is capable of overriding this setting. Notes: • Auto is the factory default setting. Auto applies different color conversion tables to each object on the printed page.
Understanding printer menus 144 Menu item Description RGB Brightness ‑6 to 6 Adjusts brightness in color outputs Notes: • 0 is the factory default setting. • This does not affect files where CMYK color specifications are used. RGB Contrast 0–5 Adjusts contrast in color outputs Notes: • 0 is the factory default setting. • This does not affect files where CMYK color specifications are used. RGB Saturation 0–5 Adjusts saturation in color outputs Notes: • 0 is the factory default setting.
Understanding printer menus 145 Menu item Description Manual Color RGB Image Vivid sRGB Display Display—True Black sRGB Vivid Off RGB Text Vivid sRGB Display Display—True Black sRGB Vivid Off RGB Graphics Vivid sRGB Display Display—True Black sRGB Vivid Off Customizes the RGB color conversions Manual Color CMYK Image US CMYK Euro CMYK Vivid CMYK Off CMYK Text US CMYK Euro CMYK Vivid CMYK Off CMYK Graphics US CMYK Euro CMYK Vivid CMYK Off Customizes the CMYK color conversions Spot Color Replacement
Understanding printer menus 146 Utilities menu Menu item Description Remove Held Jobs Confidential Held Not Restored All Removes confidential and held jobs from the printer hard disk Notes: • Selecting a setting affects only print jobs that are resident in the printer. Bookmarks, print jobs on flash drives, and other types of held jobs are not affected. • Not Restored removes all Print and Hold jobs that are not restored from the printer hard disk or memory.
Understanding printer menus 147 XPS menu Menu item Description Print Error Pages Off On Prints a page containing information on errors, including XML markup errors Note: Off is the factory default setting. PDF menu Menu item Description Scale to Fit No Yes Scales page content to fit the selected paper size Annotations Do Not Print Print Prints annotations in a PDF Note: No is the factory default setting. Note: Do Not Print is the factory default setting.
Understanding printer menus 148 PCL Emul menu Menu item Description Font Source Resident Disk Download Flash All Specifies the set of fonts used by the Font Name menu item Notes: • Resident is the factory default setting. It shows the factory default set of fonts downloaded in RAM. • Flash and Disk settings show all fonts resident in that option. Make sure the flash option is properly formatted and is not read/write‑, or password‑protected. • Download shows all the fonts downloaded in RAM.
Understanding printer menus 149 Menu item Description PCL Emulation Settings Orientation Portrait Landscape Specifies the orientation of text and graphics on a page PCL Emulation Settings Lines per Page 1–255 Specifies the number of lines that print on each page Notes: • Portrait is the factory default setting. • Portrait prints text and graphics parallel to the short edge of the page. • Landscape prints text and graphics parallel to the long edge of the page.
Understanding printer menus 150 Menu item Description Tray Renumber View Factory Defaults MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper Default = 2 MEnv Default = 3 Displays the factory default setting assigned to each tray, drawer, or feeder Tray Renumber Restore Defaults Yes No Returns all tray, drawer, and feeder assignments to the factory default settings HTML menu Menu Item Font Name Albertus MT Antique Olive Apple Chancery A
Understanding printer menus 151 Menu item Description Font Size 1–255 pt Sets the default font size for HTML documents Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale 1–400% Scales the default font for HTML documents Notes: • 100% is the factory default setting. • Scaling can be increased in 1% increments.
Understanding printer menus 152 Menu item Description Orientation Portrait Landscape Rev Portrait Rev Landscape Sets the image orientation Note: Portrait is the factory default setting. Booklet Adjustments menu The Booklet Adjustments menu is available only when a booklet finisher is installed. You can select various adjustments from this menu when printing booklets. To access the Booklet Adjustments menu: 1 Turn off the printer. 2 Hold down and 6 MNO while turning on the printer.
Understanding printer menus 153 Help menu The Help menu consists of a series of Help pages that are stored in the printer as PDF files. They contain information about using the printer and performing printing tasks. English, French, German, and Spanish translations are stored in the printer. Other translations are available on the Lexmark Web site at www.lexmark.com.
Securing the hard disk and other installed memory 154 Securing the hard disk and other installed memory Statement of Volatility Your printer contains various types of memory that are capable of storing device and network settings, information from embedded solutions, and user data. The types of memory—along with the types of data stored by each—are described below. • Volatile memory—Your device utilizes standard Random Access Memory (RAM) to temporarily buffer user data during simple print and copy jobs.
Securing the hard disk and other installed memory 155 Erasing non‑volatile memory • Individual settings, device and network settings, security settings, and embedded solutions—Erase information and settings by selecting Wipe All Settings in the Configuration menu. • Fax data—Erase fax settings and data by selecting Wipe All Settings in the Configuration menu. 1 Turn off the printer. 2 Hold down and 6 MNO while turning the printer on.
Securing the hard disk and other installed memory 156 Configuring printer hard disk encryption Note: Your printer may not have a hard disk installed. Enabling hard disk encryption helps prevent the loss of sensitive data in the event your printer or its hard disk is stolen. Using the Embedded Web Server 1 From the Embedded Web Server, click Settings > Security > Disk Encryption. Note: Disk Encryption appears in the Security Menu only when a formatted, non‑defective printer hard disk is installed.
Maintaining the printer 157 Maintaining the printer Periodically, certain tasks are required to maintain optimum performance of your printer. Cleaning the exterior of the printer 1 Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding. 2 Remove paper from the standard exit bin.
Maintaining the printer 158 2 Slide the release lever to the left to unlock the cover. 3 Open the cover. Warning—Potential Damage: To avoid overexposing the photoconductor unit, do not leave the cover open for more than 10 minutes.
Maintaining the printer 159 4 Locate the printhead wipers. 5 Gently pull the printhead wipers out until it stops, and then slowly slide them back into place.
Maintaining the printer 6 Close the cover. 7 Slide the release lever to the right to lock the cover.
Maintaining the printer 8 Close the front door. Emptying the hole punch box 1 Open door G.
Maintaining the printer 2 Pull out the hole punch box. 3 Empty the container.
Maintaining the printer 163 4 Insert the emptied hole punch box back into the finisher until it stops. 5 Close door G. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Maintaining the printer 164 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer control panel home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Click Device Status. Ordering parts and supplies To order parts and supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area.
Maintaining the printer 165 Recommended photoconductor units and part numbers Part name Part number Photoconductor unit C950X71G • • • • Black Cyan Magenta Yellow CMY (Cyan, Magenta, Yellow) Photoconductor Kit C950X73G Note: CMY photoconductor units may reach end of life all at the same time. Ordering a waste toner bottle When 82.xx Waste toner bottle nearly full appears, order a replacement waste toner bottle. When 82.xx Replace waste toner bottle appears, replace the waste toner bottle.
Maintaining the printer 166 Maintenance kit Service part number 480K Maintenance Kit 40X7560 Replacing parts and supplies Replacing a maintenance kit 1 Replace the maintenance kit. 2 Reset the maintenance count to zero to clear the 80 scheduled maintenance [x] message. Note: For more information on replacing the maintenance kit and resetting the maintenance count, see the instruction sheets that came with the maintenance kit. Replacing a photoconductor unit 1 Open the front door.
Maintaining the printer 167 3 Lower the cover. Warning—Potential Damage: To avoid overexposing the photoconductor unit, do not leave the door open for more than 10 minutes. 4 Grasp the handle of the photoconductor unit and pull it out of the machine. 5 Unpack the replacement photoconductor unit.
Maintaining the printer 6 Align and insert the end of photoconductor unit. 7 Remove the tape from the top of the photoconductor unit.
Maintaining the printer 8 Push the tab forward to insert the photoconductor unit.
Maintaining the printer 170 10 Gently pull the printhead wipers out until it stops, and then slowly slide them back into place. 3x 11 Close the cover.
Maintaining the printer 12 Rotate the release lever clockwise to lock the cover. 13 Close the front door. Replacing a toner cartridge 1 Open the front door.
Maintaining the printer 2 Put your hand under the dent of the toner cartridge, and then slightly lift up the cartridge. 3 Pull out the toner cartridge.
Maintaining the printer 173 4 Unpack the replacement toner cartridge, and then shake it front‑to‑back and side‑to‑side to evenly distribute the toner. 5 Remove the red packing strip from the new cartridge. 6 Insert the new cartridge into the printer. 7 Close the front door.
Maintaining the printer Replacing the waste toner bottle 1 Turn the printer off. 2 Open the front door. 3 Remove the used waste toner bottle. 4 Unpack the new waste toner bottle.
Maintaining the printer 5 Insert the new waste toner bottle into the printer until it clicks into place. 6 Rotate the release lever counterclockwise to open the cover.
Maintaining the printer 176 7 Lower the cover. 8 Slide out the printhead wipers.
Maintaining the printer 9 Slide the printhead wipers back into place. 10 Close the cover.
Maintaining the printer 11 Rotate the release lever clockwise to lock the cover. 12 Close the front door. 13 Turn the printer back on.
Maintaining the printer Replacing a staple cartridge Note: A message on the printer display indicates which staple cartridge needs to be replaced. Replacing staple cartridge in the standard stapler unit 1 Open door G. 2 Grasp the handle of the staple cartridge holder, and then pull out the holder to the right. 3 Pull the staple cartridge out of the finisher. Note: Use just a slight force when removing the staple cartridge.
Maintaining the printer 180 4 Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge. 2 1 1 5 Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge.
Maintaining the printer 6 Push the staple cartridge into the finisher until it clicks into place. 7 Close door G. Replacing staple cartridge in the booklet stapler unit Note: This task is applicable only when a booklet finisher is installed. 1 Open door G.
Maintaining the printer 182 2 Press the handles of the staple cartridge to the right, and then take the staple cartridge unit out of the finisher.
Maintaining the printer 3 Hold the tabs on both sides of the staple cartridge.
Maintaining the printer 4 Rotate the booklet staple cartridge at an angle.
Maintaining the printer 185 5 Lift the booklet staple cartridge out of the unit. 6 Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge. 2 1 1 7 Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge.
Maintaining the printer 8 Return the cartridge to its original position, and then gently push the cartridge in until it clicks into place. 9 Return the unit to its original position. 10 Close door G.
Maintaining the printer 187 Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the power cord from the wall outlet. • Disconnect all cords and cables from the printer before moving it.
Administrative support 188 Administrative support Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server Administrator's Guide at http://support.lexmark.com. Checking the virtual display 1 Open an Embedded Web Server associated with your printer.
Administrative support 189 2 Click Settings. 3 Under Other Settings, click E‑mail Alert Setup. 4 Select the items for notification, and type the e‑mail addresses. 5 Click Submit. Note: For information on setting up the e‑mail server, contact your system support person. Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, the network, and supplies.
Clearing jams 190 Clearing jams Carefully select paper and specialty media and load it properly to avoid most jams. If jams do occur, follow the steps outlined in this section. Note: Jam recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. Avoiding jams Paper tray recommendations • • • • • Make sure the paper lies flat in the tray. Do not remove a tray while the printer is printing.
Clearing jams 191 1 2 3 13 12 11 10 4 5 9 6 7 8 Area 1 Area name Cover F Jam numbers What to do 281 Open cover F, and then remove the jammed paper. 4yy.xx 2 Door G 455 4yy.xx Open door G, and then remove the jammed paper. For staple jams, remove the staple cartridge, and then clear the staple jam. 3 Door H 4yy.xx Open door H, and then remove the jammed paper. 4 Standard exit bin 201–202 203 Remove all paper from the standard exit bin, and then remove the jammed paper.
Clearing jams Area Area name 192 Jam numbers What to do 10 Multipurpose feeder 250 Remove all paper from the multipurpose feeder, and then remove the jammed paper. 11 Door B 230 Open door B, and then remove the jammed paper. 12 Door A 201–202 Open door A, and then remove the jammed paper. 231 281 13 Door D 203 Open door A, and then door D, and then remove the jammed paper.
Clearing jams 193 Paper jam in the fuser 1 Open door A by lifting the release latch and lowering the door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Pull the green lever down. 2 1 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Warning—Potential Damage: Do not touch the center of the fuser unit. Doing so will damage the fuser.
Clearing jams 194 Paper jam under the fuser 1 Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 If the jammed paper is visible under the fuser, then firmly grasp the paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close door A. 4 If necessary, touch Continue from the printer control panel.
Clearing jams 195 1 Open door A, and then door D by lifting the release latch of each door and lowering the doors. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close door D, and then close door A. 4 If necessary, touch Continue from the printer control panel.
Clearing jams 196 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close door B. 4 If necessary, touch Continue from the printer control panel. 231 paper jam 1 Open door A by lifting the release latch, and then lowering the door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Clearing jams 197 2 Pull the green lever down. 2 Note: Make sure all paper fragments are removed. 3 Firmly grasp the jammed paper on each side, and then gently pull it out. 4 Push the green lever back into place.
Clearing jams 5 Close door A. 6 If necessary, touch Continue from the printer control panel. 24x paper jam Note: Make sure all paper fragments are removed when pulling out any jammed paper. Paper jam in Tray 1 1 Open Tray 1.
Clearing jams 2 Firmly grasp the jammed paper on each side, and then gently pull it out. 3 Close Tray 1. 4 If necessary, touch Continue, jam cleared from the printer control panel. Paper jam in one of the optional trays (Trays 2–4) 1 Check door C, and then firmly grasp the jammed paper and then pull it out. 2 Open the specified tray.
Clearing jams 3 Firmly grasp the jammed paper on each side, and then gently pull it out. 4 Close the tray. 5 If necessary, touch Continue, jam cleared from the printer control panel. Paper jam in Tray 5 (high‑capacity feeder) Paper jam inside the tray 1 Pull out the tray until it stops. Warning—Potential Damage: Do not pull out the tray with too much force. Doing so may hit and injure your knees.
Clearing jams 2 Firmly grasp the jammed paper on each side, and then gently pull it out. 3 Push the tray gently until it stops. 4 If necessary, touch Continue, jam cleared from the printer control panel. Paper jam in the tray exit 1 Gently move the tray to the left until it stops. 2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Clearing jams 202 3 Gently put the tray back into position. 4 If necessary, touch Continue, jam cleared from the printer control panel. Paper jam in the top cover 1 Gently move the tray to the left until it stops. 2 Open the top cover.
Clearing jams 3 Firmly grasp the jammed paper on each side, and then gently pull it out. 4 Close the top cover. 5 Gently put the tray back into position. 6 If necessary, touch Continue, jam cleared from the printer control panel.
Clearing jams 250 paper jam 1 Remove any jammed pages from the multipurpose feeder. 2 Load paper into the multipurpose feeder. 3 If necessary, touch Continue, jam cleared from the printer control panel. 281 paper jam Paper jam in door A 1 Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Clearing jams 205 1 Remove the thumbscrew from each side of the fuser unit by rotating them counterclockwise. 2 Lift the handles on each side of the fuser, and then pull to remove the fuser unit. 1 1 2 3 Firmly grasp the jammed paper on each side, and then gently pull it down and out. 1 2 Notes: • Make sure all paper fragments are removed. • If the paper is in the fuser, then lower the fuser nip release lever and switch it to envelope mode.
Clearing jams 206 Paper jam in cover F (paper transport) 1 Open cover F. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Note: If the paper jam on the right is difficult to remove, then rotate the knob counterclockwise. 3 Close cover F. 4 If necessary, touch Continue from the printer control panel. 4yy.
Clearing jams 1 Standard finisher bin 2 Finisher bin 1 3 Finisher bin 2 Note: Finisher bin 2 is available only when a booklet finisher is installed. Note: Make sure all paper fragments are removed. Paper jam in door H 1 Open door H. Note: Door H is located between the finisher exit bins. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 208 3 Close door H. 4 If necessary, touch Continue from the printer control panel. Paper jam in door G 1 Open door G.
Clearing jams Area Cover, knob, or handle name 3 Knob G3 4 Cover G4 5 Cover G7 6 Knob G8 7 Handle G9 2 Lift cover G1 lever. 3 Firmly grasp any jammed paper, and then gently pull it out. Note: Make sure to remove all paper fragments after gently pulling out any jammed paper inside door G. 4 Move cover G2 to the right, and then remove any jammed paper. Note: If the paper is jammed in the rollers, then rotate knob G3 counterclockwise. 5 Move cover G4 down, and then remove any jammed paper.
Clearing jams 210 8 Lift the inside cover. If the paper is jammed in the rollers, then rotate knob G8 counterclockwise, and then remove the jammed paper. 9 Close door G. 10 If necessary, touch Continue from the printer control panel. Paper jam in cover F (paper transport) 1 Open cover F. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 3 Close cover F. 4 If necessary, touch Continue from the printer control panel. 455 staple jam 1 Open door G. 2 Press the latch to open the stapler door. Note: The stapler door is located behind the finisher.
Clearing jams 3 Lower the latch of the staple cartridge holder, and then pull the staple cartridge holder out of the printer. 4 Use the metal tab to lift the staple guard, and then remove any jammed or loose staples. 5 Close the staple guard. 6 Press down on the staple guard until it clicks into place.
Clearing jams 213 7 Push the staple cartridge holder firmly back into the stapler unit until the staple cartridge holder clicks into place. 8 Close the stapler door. 9 Close door G. 10 If necessary, touch Continue, jam cleared from the printer control panel.
Troubleshooting 214 Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • • • • • • The power cord is plugged into the printer and a properly grounded electrical outlet. The electrical outlet is not turned off by any switch or breaker. The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. Other electronic equipment plugged into the outlet is working. The printer is turned on.
Troubleshooting 215 Change [paper source] to [custom type name] load [orientation] Try one or more of the following • Touch Use current [paper source] to ignore the message and print from the selected tray. • Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the printer control panel Paper menu, and then touch Paper changed, continue. • Touch Cancel job to cancel the print job.
Troubleshooting 216 Check [src] orientation or guides Try one or more of the following: • Move the paper guides in the tray to the correct positions for the paper size loaded. • Make sure the paper size setting matches the paper loaded in the tray: 1 From the printer control panel Paper menu, check the Paper Size setting. 2 Before sending the print job, specify the correct size setting: – For Windows users, specify the paper size from Print Properties.
Troubleshooting 217 Insert the hole punch box Insert the hole punch box into the finisher, and then touch Continue to clear the message. Insert Tray [x] Insert the specified tray into the printer. Install bin [x] Try one or more of the following: • Install the specified bin: 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Install the specified bin. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. • Cancel the print job.
Troubleshooting 218 Load [src] with [size] Try one or more of the following: • Load the specified paper in the tray or feeder. • Touch Paper loaded, continue to clear the message and continue printing. If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it feeds from the default paper source. • Cancel the print job.
Troubleshooting 219 Load Manual Feeder with [paper type] [paper size] Try one or more of the following: • • • • Load the specified paper in the manual feeder. Touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing. Touch Automatically select paper to use the paper loaded in the tray. Cancel the print job. Manual feeder expects [paper size].
Troubleshooting 220 Print quota exceeded. Print job canceled. The print job has been cancelled because the print quota has been exceeded. Contact your system support person. Print quota exceeded. Print job incomplete. The print job did not complete because the print quota has been exceeded. Contact your system support person. Restore held jobs? Try one or more of the following: • Touch Restore to restore all held jobs stored on the printer hard disk.
Troubleshooting 221 34 Incorrect paper size, check [paper source] Try one or more of the following: • Load the appropriate paper or specialty media in the proper tray. • Confirm that the wheel on Tray 1 is set to the paper size loaded in the tray. Make sure the paper size matches the document you are trying to print. • • • • Touch Continue to clear the message and print using a different tray. Check the tray length and width guides and make sure the paper is loaded properly in the tray.
Troubleshooting 37 Insufficient memory to collate job Try one or more of the following: • Touch Continue to print the portion of the job already stored and begin collating the rest of the print job. • Cancel the current print job. 37 Insufficient memory for Flash Memory Defragment operation Try one or more of the following: • Touch Continue to stop the defragment operation and continue printing. • Delete fonts, macros, and other data in printer memory. • Install additional printer memory.
Troubleshooting 223 53 Unformatted flash detected Try one or more of the following: • Touch Continue to stop the defragment operation and continue printing. • Format the flash memory. If the error message remains, the flash memory may be defective and require replacing. 54 Serial option [x] error Try one or more of the following: • Check that the serial cable is properly connected and is the correct one for the serial port.
Troubleshooting 224 56 Parallel port [x] disabled Try one or more of the following: • Touch Continue to clear the message. The printer discards any data received through the parallel port. • Make sure the Parallel Buffer menu item is not set to Disabled. 56 Serial port [x] disabled Try one or more of the following: • Touch Continue to clear the message. The printer discards any data received through the serial port. • Make sure the Serial Buffer menu is not set to Disabled.
Troubleshooting 58 Too many disks installed 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Remove the excess disks. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. 58 Too many flash options installed 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Remove the excess flash memory. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on.
Troubleshooting 226 62 Disk full Try one or more of the following: • Touch Continue to clear the message and continue processing. • Delete fonts, macros, and other data stored on the printer hard disk. • Install a printer hard disk with larger capacity. 80 Scheduled maintenance [x] Contact customer support, and report the message. The printer is scheduled for maintenance.
Troubleshooting 227 84.xx [color] photoconductor low 1 Order a replacement photoconductor immediately. 2 When print quality is reduced, install the new photoconductor, following the instruction sheet that came with the replacement part. 3 Touch Continue to clear the message and continue printing. 84.xx [color] photoconductor missing Install the specified color photoconductor, following the instruction sheet that came with the replacement part. 84.
Troubleshooting 228 1565 Emulation error, load emulation option The printer automatically clears the message in 30 seconds, and then disables the download emulator on the firmware card. Solving printing problems Multiple‑language PDF files do not print The PDF files may contain unavailable fonts. 1 Open the document you want to print in Adobe Acrobat. 2 Click the printer icon > Advanced > Print as image > OK > OK.
Troubleshooting 229 MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that you are using the correct printer software. • If the printer is connected to your computer through a USB port, then make sure you are running a supported operating system and using a compatible printer software. MAKE SURE THE INTERNAL PRINT SERVER IS WORKING PROPERLY • Make sure the internal print server is properly installed and that the printer is connected to the network.
Troubleshooting 230 Print job takes longer than expected Try one or more of the following: REDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the print job.
Troubleshooting 231 USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGS • Print a menu settings page and compare the settings for each tray. • If necessary, adjust the settings from the Paper Size/Type menu. Note: The standard 550-sheet tray and the multipurpose feeder do not automatically sense the paper size. You must set the size from the Paper Size/Type menu. Large jobs do not collate These are possible solutions.
Troubleshooting 232 If you do not know the IP address or host name of the printer, then you can: • View the information on the printer control panel home screen, or in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or menu settings page and locate the information in the TCP/IP section. 2 Click Settings or Configuration. 3 Click Device Solutions > Solutions (eSF) > System tab > Log. 4 From the Filter menu, select an application status.
Troubleshooting 233 A network destination stopped working or is invalid MAKE SURE THE PRINTER AUTHENTICATION IS CONFIGURED If the application is configured to use MFP authentication credentials, then the printer authentication settings must be configured from the Embedded Web Server. For more information on configuring the printer authentication settings, see the Embedded Web Server Administrator's Guide available on www.lexmark.com.
Troubleshooting 234 Solving option problems Option does not operate correctly or quits after it is installed Try one or more of the following: RESET THE PRINTER Turn the printer off, wait for about 10 seconds, and then turn the printer on. CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off using the power switch. 2 Unplug the power cord from the wall outlet, and then from the printer. 3 Check the connection between the option and the printer.
Troubleshooting 235 MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet.
Troubleshooting Internal Solutions Port does not operate correctly Try one or more of the following: CHECK THE INTERNAL SOLUTIONS PORT (ISP) CONNECTIONS Make sure the ISP is securely connected to the printer system board. CHECK THE CABLE Make sure you are using the correct cable and that it is securely connected to the Internal Solutions (ISP) port.
Troubleshooting 237 Solving paper feed problems Paper frequently jams These are possible solutions. Try one or more of the following: CHECK THE PAPER Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines. MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.
Troubleshooting 238 Solving print quality problems If the solutions here do not correct the problem, contact customer support. You may have a printer part that requires adjustment or replacement. Printer is printing blank pages Try one or more of the following: MAKE SURE THERE IS NO PACKING MATERIAL LEFT ON THE TONER OR PRINT CARTRIDGE Remove the cartridge and make sure the packing material is properly removed. Reinstall the cartridge.
Troubleshooting 239 Clipped images Try one or more of the following: CHECK THE GUIDES Move the width and length guides in the tray to the correct positions for the paper size loaded. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the printer control panel Paper menu, check the Paper Size setting. 2 Before sending the job to print, specify the correct size setting: • For Windows users, specify the size from Print Properties.
Troubleshooting 240 MAKE SURE THE TONER CARTRIDGE IS NOT LOW ON TONER When 88.xx [color] cartridge low appears, make sure the toner is distributed evenly within the toner cartridge. 1 Remove the toner cartridge. Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner. 3 Reinsert the toner cartridge.
Troubleshooting 241 CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the printer control panel Paper menu, check the Paper Size setting. 2 Before sending the job to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Page Setup dialog.
Troubleshooting 242 Paper curl Try one or more of the following: CHECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray or feeder: 1 From the printer control panel Paper menu, check the Paper Type and Paper Weight settings. 2 Before sending the print job, specify the correct paper type setting: • For Windows users, specify the paper type from Print Properties. • For Macintosh users, specify the paper type from the Print dialog.
Troubleshooting 243 MAKE SURE THE TRANSFER BELT IS NOT DEFECTIVE Replace the defective transfer belt. For more information, see the instruction sheet that came with the replacement part. MAKE SURE THE FUSER IS NOT DEFECTIVE Replace the defective fuser. For more information, see the instruction sheet that came with the replacement part.
Troubleshooting 244 Print is too light Try one or more of the following: CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting may be too light, the Brightness setting may be too light, or the Contrast setting may be too low. • Change these settings from the printer control panel Quality menu. • For Windows users, change these settings from Print Properties • For Macintosh users: 1 Choose File > Print. 2 From the Orientation pictures drop‑down menu, choose Printer Features.
Troubleshooting 245 MAKE SURE THE FUSER IS NOT DEFECTIVE The fuser may be defective if the marks occur down repeatedly in all colors. • Replace the fuser if the defects occur every 141 mm (5.55 in.). Skewed print Try one or more of the following: CHECK THE PAPER GUIDES Adjust the length and width guides in the tray to the correct positions for the paper size loaded. • Make sure the guides are not too far from the paper stack. • Make sure the guides are not pressing too lightly against the paper stack.
Troubleshooting 246 4 Clean the paper feed rollers. Warning—Potential Damage: Do not touch the rubber. Doing so will damage the rollers. 5 Reinstall the paper feed rollers. Note: Make sure to replace the worn or defective paper feed rollers. Solid color pages MAKE SURE THE PHOTOCONDUCTOR IS NOT DEFECTIVE AND IS INSTALLED CORRECTLY Remove and then reinstall the photoconductor. If the problem continues, then the photoconductor may need to be replaced.
Troubleshooting 247 MAKE SURE THE PRINT CARTRIDGE IS NOT LOW ON TONER When 88.xx [color] cartridge low appears, make sure the toner is distributed evenly within the print cartridge: 1 Remove the print cartridge. Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner. 3 Reinsert the print cartridge.
Troubleshooting 248 MAKE SURE THE PHOTOCONDUCTOR UNIT IS NOT WORN OR DEFECTIVE Replace the word or defective photoconductor unit. MAKE SURE THE FUSER IS NOT WORN OR DEFECTIVE Replace the worn or defective fuser. MAKE SURE THE PRINTER HAS RECALIBRATED RECENTLY Perform color adjust from the Quality menu. MAKE SURE THE APPLICATION HAS NOT SPECIFIED AN OFF‑WHITE BACKGROUND Check the application settings. MAKE SURE NO TONER IS IN THE PAPER PATH Contact customer support.
Troubleshooting 249 MAKE SURE THE FUSER IS NOT WORN OR DEFECTIVE Replace the worn or defective fuser. For more information, see the instruction sheet that came with the replacement part. Transparency print quality is poor Try one or more of the following: CHECK THE TRANSPARENCIES Use only transparencies that meet the printer specifications. CHECK THE PAPER TYPE SETTING Make sure the paper type setting is set to Transparency: 1 From the printer control panel Paper menu, check the Paper Type setting.
Troubleshooting 250 How does the printer know what color to print? When you print a document, information describing the type and color of each object is sent to the printer. The color information is passed through color conversion tables that translate the color into the appropriate amounts of cyan, magenta, yellow, and black toner needed to produce the desired color. The object type information lets different color conversion tables be used for different types of objects.
Troubleshooting 251 Color conversion table Settings CMYK • • • • US CMYK Euro CMYK Vivid CMYK Off Note: The Manual Color Correction setting is not useful if the software application does not specify colors with RGB or CMYK combinations. It is also not effective in situations where the software application or the computer operating system controls the adjustment of colors.
Troubleshooting 252 Color specification and object to be printed Color Correction setting Sample pages to use CMYK—Graphic Auto US CMYK Manual Manual Color CMYK Graphic Setting Auto US CMYK Manual Manual Color CMYK Image Setting CMYK—Image What are Detailed Color Samples and how do I access them? These pages require the use of the Embedded Web Server. The Embedded Web Server is a series of resident pages stored in the network printer firmware.
Troubleshooting 253 Contacting customer support When you call customer support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call 1‑800‑539‑6275.
Notices 254 Notices Product information Product name: Lexmark C950de Machine type: 5058 Model(s): 030 Edition notice March 2013 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 255 GOVERNMENT END USERS The Software Program and any related documentation are "Commercial Items," as that term is defined in 48 C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R. 227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software Documentation are licensed to the U.S.
Notices 256 Monaco Apple Computer, Inc. New York Apple Computer, Inc. Oxford Arthur Baker Palatino Linotype-Hell AG and/or its subsidiaries Stempel Garamond Linotype-Hell AG and/or its subsidiaries Taffy Agfa Corporation Times New Roman The Monotype Corporation plc Univers Linotype-Hell AG and/or its subsidiaries All other trademarks are the property of their respective owners. AirPrint and the AirPrint logo are trademarks of Apple, Inc.
Notices 257 Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. Note: Some modes may not apply to your product. 1-meter average sound pressure, dBA Printing 53 Ready 22 Values are subject to change. See www.lexmark.com for current values.
Notices 258 ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient temperature 10.0 to 33.0° C (50 to 91.
Notices Factory default Power Saver Timeout for this product (in minutes): 259 30 By using the configuration menus, the Power Saver Timeout can be modified between 2 minutes and 240 minutes. Setting the Power Saver Timeout to a low value reduces energy consumption, but may increase the response time of the product. Setting the Power Saver Timeout to a high value maintains a fast response, but uses more energy.
Notices 260 Regulatory notices for wireless products This section contains the following regulatory information pertaining to wireless products that contain transmitters, for example, but not limited to, wireless network cards or proximity card readers. Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies.
Notices 261 Le terme « IC » précédant le numéro de d'accréditation/inscription signifie simplement que le produit est conforme aux spécifications techniques d'Industry Canada.
Notices 262 Deutsch Hiermit erklärt Lexmark International, Inc., dass sich das Gerät dieses Gerät in Übereinstimmung mit den grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet. Ελληνική ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Η LEXMARK INTERNATIONAL, INC. ΔΗΛΩΝΕΙ ΟΤΙ ΑΥΤΟ ΤΟ ΠΡΟΪΟΝ ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ. English Hereby, Lexmark International, Inc.
Notices 263 Statement of Limited Warranty Lexmark C950de Lexmark International, Inc., Lexington, KY This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the countryspecific warranty information that came with your product. This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.
Notices 264 Extent of limited warranty Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of prints produced by any product.
Notices 265 LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT PLEASE READ CAREFULLY BEFORE USING THIS PRODUCT: BY USING THIS PRODUCT, YOU AGREE TO BE BOUND BY ALL THE TERMS AND CONDITIONS OF THIS SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT. IF YOU DO NOT AGREE WITH THE TERMS OF THIS SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT, PROMPTLY RETURN THE PRODUCT UNUSED AND REQUEST A REFUND OF THE AMOUNT YOU PAID.
Notices 4 5 6 7 8 266 OR RECORDS, FOR CLAIMS OF THIRD PARTIES, OR DAMAGE TO REAL OR TANGIBLE PROPERTY, FOR LOSS OF PRIVACY ARISING OUT OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PROGRAM, OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF THIS SOFTWARE LICENSE AGREEMENT), REGARDLESS OF THE NATURE OF THE CLAIM, INCLUDING BUT NOT LIMITED TO BREACH OF WARRANTY OR CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), AND EVEN IF LEXMARK, OR ITS SUPPLIERS, AFFILIATES, OR REMARK
Notices 267 9 ADDITIONAL SOFTWARE. This License Agreement applies to updates or supplements to the original Software 10 11 12 13 14 15 16 17 18 19 Program provided by Lexmark unless Lexmark provides other terms along with the update or supplement. TERM. This License Agreement is effective unless terminated or rejected.
Notices 268 2 This product is based on Microsoft Print Schema technology. You may find the terms and conditions upon which Microsoft is licensing such intellectual property at http://go.microsoft.com/fwlink/?LinkId=83288. ADOBE SYSTEMS INCORPORATED NOTICE Contains Flash®, Flash® Lite™ and/or Reader® technology by Adobe Systems Incorporated This Product contains Adobe® Flash® player software under license from Adobe Systems Incorporated, Copyright © 1995-2007 Adobe Macromedia Software LLC.
Index 269 Index Numerics 1565 Emulation error, load emulation option 228 1‑tray module installing 38 2,000‑sheet high‑capacity feeder installing 38 2000‑sheet high‑capacity feeder loading 67 201–202 paper jams 192 203 paper jam 194 230 paper jam 195 231 paper jam 196 24x paper jam 198 250 paper jam 204 281 paper jam 204 31.xx Missing or Defective [color] cartridge 220 32.
Index Change [paper source] to [paper size] [paper type] 215 Change [paper source] to [paper size] [paper type] load [orientation] 215 Check [src] orientation or guides 216 checking an unresponsive printer 214 checking printer status on Embedded Web Server 188 checking printer status using the Embedded Web Server 188 checking status of parts and supplies 163 checking the status of parts and supplies 163 checking the virtual display using the Embedded Web Server 188 checking virtual display using the Embedd
Index Forms and Favorites setting up 19 G General Settings menu 128 Green settings Eco‑Mode 57 Hibernate Mode 59 Quiet Mode 57 H held jobs 92 printing from a Macintosh computer 93 printing from Windows 93 Help menu 153 Hibernate Mode using 59 hiding icons on the home screen 18 hole punch box emptying 161 home screen buttons, understanding 15 hiding icons 18 showing icons 18 home screen buttons understanding 15 HTML menu 150 I icons on the home screen hiding 18 showing 18 icons, printer control panel 14
Index Custom Names 107 Custom Types 107 Default Source 98 diagram of 95 Disk Wiping 125 Finishing 140 Flash Drive 135 General Settings 128 Help 153 HTML 150 Image 151 IPv6 114 Job Accounting 139 Miscellaneous Security Settings 124 Network [x] 110 Network Card 112 Network Reports 112 Paper Loading 105 Paper Size/Type 98 Paper Texture 102 Paper Weight 104 Parallel [x] 118 PCL Emul 148 PDF 147 PostScript 147 Quality 143 Reports 109 Security Audit Log 126 Serial [x] 120 Set Date and Time 127 Setup 137 SMTP Set
Index print irregularities 242 print job canceling, from computer 94 print quality replacing a photoconductor unit 166 print quality troubleshooting black streaks on a page 246 blank pages 238 characters have jagged edges 238 clipped images 239 fine horizontal lines 239 gray background on prints 240 light colored line, white line, or incorrectly colored line appears on prints 241 poor transparency quality 249 print irregularities 242 print is too dark 243 print is too light 244 repeating defects appea
Index 84.xx Replace [color] photoconductor 227 88 Replace [color] cartridge 227 88.
Index toner cartridge 171 waste toner bottle 174 replacing the waste toner bottle 174 reports viewing 189 Reports menu 109 reserve print jobs 92 printing from a Macintosh computer 93 printing from Windows 93 Restore held jobs? 220 restoring factory default settings 189 S safety information 6, 7 Security Audit Log menu 126 selecting a location for the printer 9 Serial [x] menu 120 serial printing setting up 53 Set Date and Time menu 127 setting TCP/IP address 113 setting the exit bin finisher 85 setting th
Index incorrect margins 240 jammed pages are not reprinted 237 job prints from wrong tray 230 job prints on wrong paper 230 jobs do not print 228 Large jobs do not collate 231 multiple‑language PDF files do not print 228 paper curl 242 paper frequently jams 237 print job takes longer than expected 230 tray linking does not work 230 unexpected page breaks occur 231 troubleshooting, print quality black streaks on a page 246 blank pages 238 characters have jagged edges 238 clipped images 239 fine horizontal l
