CS310 Series User's Guide September 2014 Machine type(s): 5027 Model(s): 210, 230 www.lexmark.
Contents 2 Contents Safety information.......................................................................................5 Learning about the printer...........................................................................7 Finding information about the printer......................................................................................................7 Selecting a location for the printer.......................................................................................................
Contents 3 Printing from a mobile device.................................................................................................................48 Canceling a print job................................................................................................................................48 Understanding the printer menus..............................................................49 Menus list...............................................................................................
Contents 4 Copying printer settings to other printers.............................................................................................116 Restoring factory default settings.........................................................................................................117 Clearing jams............................................................................................118 Avoiding jams..............................................................................................
Safety information 5 Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices.
Safety information 6 CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Learning about the printer 7 Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available at http://support.lexmark.com.
Learning about the printer 8 What are you looking for? Find it here The latest supplemental information, updates, and customer support: Lexmark support Web site— http://support.lexmark.com • • • • • Documentation Note: Select your country or region, and then select your product to view the appropriate support site. Driver downloads Support telephone numbers and hours of operation for your country or region can be found on the support Web site or on the printed warranty that came with your printer.
Learning about the printer 9 5 4 1 3 2 1 Right side 152.4 mm (6 in.) 2 Front 508 mm (20 in.) 3 Left side 76.2 mm (3 in.) 4 Rear 101.6 mm (4 in.) 5 Top 254 mm (10 in.
Learning about the printer 10 1 Printer control panel 2 Standard bin 3 250-sheet tray (Tray 1) 4 Manual feeder 5 Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) Using the printer control panel 1 9 1 Use the To Menus button Open the menus. 2 8 7 6 3 5 4 Notes: • The menus are available only when the printer is in Ready state. • Pressing the button while in a menu item lets you return to the top level menu screen.
Learning about the printer 11 Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and indicator lights on the control panel signify a printer status or condition. Indicator light Printer status Off The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention.
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 13 An optional memory card can be purchased separately and attached to the controller board. 1 Access the controller board at the back of the printer. Note: This task requires a flat‑head screwdriver. 2 Turn the screws counterclockwise to remove them. 3 Slightly open the controller board access cover, and then shift to the right to remove it.
Additional printer setup 14 4 Locate the memory card connector on the controller board. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 5 Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so may damage the memory card.
Additional printer setup 15 6 Align the notch (1) on the memory card with the ridge (2) on the connector. 1 2 7 Push the memory card straight into the connector, and then push it into the controller board wall until it clicks into place.
Additional printer setup 16 8 Reattach the cover. 1 2 9 Turn the screws clockwise to lock the cover. Installing hardware options Order of installation CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Additional printer setup CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Additional printer setup 18 4 Install the dust cover. Note: When the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver” on page 19. Attaching cables Connect the printer to the computer using a USB cable or to the network using an Ethernet cable.
Additional printer setup 19 Use the To 1 USB printer port Connect the printer to a computer. 2 Ethernet port Connect the printer to a network. 3 USB port Attach an optional wireless network adapter. 4 Printer power cord socket Connect the printer to a properly grounded electrical outlet. Setting up the printer software Installing the printer 1 Obtain a copy of the software installer package. 2 Run the installer, and then follow the instructions on the computer screen.
Additional printer setup 20 Networking Notes: • Purchase a MarkNetTM N8352 wireless network adapter before setting up the printer on a wireless network. For information on installing the wireless network adapter, see the instruction sheet that came with the adapter. • A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network.
Additional printer setup 21 • Security Method—There are four basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. – WPA or WPA2 preshared key or passphrase WPA includes encryption as an additional layer of security. The choices are AES or TKIP.
Additional printer setup 22 Using the Personal Identification Number (PIN) method 1 From the printer control panel, navigate to: > Network/Ports > Setup > > Network [x] > > Network [x] Setup > > Wireless > > Wi‑Fi Protected > Start PIN Method > 2 Copy the eight‑digit WPS PIN. 3 Open a Web browser, and then type the IP address of your access point in the address field. Notes: • The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Additional printer setup 23 Launching the Wireless Setup Assistant Notes: • Make sure the printer is turned on. • Make sure a wireless network adapter is installed in your printer and is working properly. 1 From the Finder, navigate to: Applications > select your printer folder 2 Double‑click Wireless Setup Assistant, and then follow the instructions on the computer screen. Note: If you encounter problems while running the application, then click ? .
Additional printer setup 24 Verifying printer setup When all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: • Menu settings page—Use this page to verify that all printer options are installed correctly. A list of installed options appears toward the bottom of the page. If an option you installed is not listed, then it is not installed correctly. Remove the option, and then install it again.
Loading paper and specialty media 25 Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 118 and “Storing paper” on page 42. Setting the paper size and type 1 From the printer control panel, navigate to: > Paper Menu > > Paper Size/Type > 2 Press the arrow buttons until Tray [x] Size or Tray [x] Type appears, and then press 3 Select a setting, and then press . .
Loading paper and specialty media 26 2 Squeeze, and then slide the width guide tab to the correct position for the paper you are loading. 1 2 3 Squeeze, and then slide the length guide tab to the correct position for the paper you are loading.
Loading paper and specialty media 27 Notes: • Use the paper size indicators on the bottom of the tray to help position the guides. • If the paper is longer than letter‑size paper, then push the length guide and the length guide tab to extend it. 1 2 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Loading paper and specialty media 28 5 Load the paper stack with the recommended printable side faceup. 6 Insert the tray. 7 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and paper type to avoid paper jams and print quality problems. Loading the 650‑sheet duo tray The 650‑sheet duo tray (Tray 2) consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder.
Loading paper and specialty media 29 1 2 3 1 Length guide tab 2 Paper size indicator 3 Width guide tab Loading the multipurpose feeder 1 Push the multipurpose feeder latch to the left.
Loading paper and specialty media 30 2 Open the multipurpose feeder. 3 Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. 4 Prepare the paper for loading. • Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges, and then fan them. Straighten the edges on a level surface.
Loading paper and specialty media 31 Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. 5 Locate the maximum paper fill indicator and tab. Note: Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides.
Loading paper and specialty media 32 • Load envelopes with the flap side up and against the right side of the paper guide. Notes: • Do not load or close the multipurpose feeder while a job is printing. • Load only one size and type of paper at a time. • Paper should lie flat in the multipurpose feeder. Make sure the paper fits loosely in the multipurpose feeder and is not bent or wrinkled.
Loading paper and specialty media 33 • Load envelope with the flap side up and against the right side of the paper guide. 2 Feed paper into the manual feeder only to the point where its leading edge can contact the paper guides. Note: To achieve the best possible print quality, use only high‑quality media designed for laser printers. 3 Adjust the paper guides to the width of the paper loaded. Warning—Potential Damage: Do not force the paper into the feeder. Forcing the paper may cause jams.
Loading paper and specialty media 34 3 Change the tray settings to specify the paper size and type for the tray. • To link trays, make sure the paper size and type for the tray match with that of the other tray. • To unlink trays, make sure the paper size or type for the tray does not match with that of the other tray. 4 Click Submit. Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer.
Loading paper and specialty media 35 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu > Custom Types. 3 Select the custom name you want to configure, then select a paper or specialty media type, and then click Submit.
Paper and specialty media guide 36 Paper and specialty media guide Using specialty media Tips on using letterhead Use letterhead designed specifically for laser printers. Print a test page on the letterhead being considered for use before buying large quantities. Before loading letterhead, flex, fan, and straighten the stacks to prevent sheets from sticking together. Page orientation is important when printing on letterhead.
Paper and specialty media guide 37 Source Printing Printable side Paper orientation Manual feeder One‑sided Facedown Load the sheet with the top edge entering the printer first. Two‑sided Faceup Load the sheet with the bottom edge entering the printer first. One‑sided Facedown Load the sheet with the top edge entering the printer first.
Paper and specialty media guide 38 Source Printing Printable side Paper orientation Multipurpose feeder Two‑sided Faceup C B A Load the sheet with the bottom edge entering the printer first. Note: Check with the manufacturer or vendor to determine whether or not the preprinted letterhead is acceptable for laser printers. Tips on using transparencies Print a test page on the transparencies being considered for use before buying large quantities.
Paper and specialty media guide 39 – Have bent corners. – Have rough, cockle, or laid finishes. • Adjust the width guides to fit the width of the envelopes. • Before loading the envelopes on the tray, flex and fan the envelopes to loosen them. Straighten the edges on a level surface. Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.
Paper and specialty media guide 40 Weight The printer trays can automatically feed paper weights up to 176‑g/m2 (47‑lb) bond grain long paper. The multipurpose feeder can automatically feed paper weights up to 176‑g/m2 (47‑lb) bond grain long paper. Paper lighter than 60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 75‑g/m2 (20‑lb) bond grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.
Paper and specialty media guide 41 • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, types, or weights in the same tray; mixing results in jams. • Do not use coated papers unless they are specifically designed for electrophotographic printing. Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead: • Use grain long for 60–90‑g/m2 (16–24‑lb) paper.
Paper and specialty media guide 42 customers minimize printing and copying waste. In addition, the company encourages purchasing paper from suppliers who demonstrate their commitment to sustainable forestry practices. Lexmark does not endorse specific suppliers, although a converter’s product list for special applications is maintained. However, the following paper choice guidelines will help alleviate the environmental impact of printing: 1 Minimize paper consumption.
Paper and specialty media guide 43 Supported paper sizes, types, and weights Supported paper sizes Note: Your printer model may have a 650‑sheet duo tray, which consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder. The 550‑sheet tray of the 650‑sheet duo tray supports the same paper sizes as the optional 550‑sheet tray. The integrated multipurpose feeder supports different paper sizes, types, and weights.
Paper and specialty media guide Paper size and dimension 44 Standard 250‑sheet tray Optional 650‑sheet duo tray 550‑sheet tray Universal 1,2 Manual feeder Duplex mode Multipurpose feeder 1,2 4 148 x 210 mm (5.8 x 8.3 in) to 216 x 356 mm (8.5 x 14 in). 7 3/4 Envelope (Monarch) X X 1 X 9 Envelope 98 x 225 mm (3.9 x 8.9 in.) X X 1 X 10 Envelope X X 1 X X X 1 X X X 1 X B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) X X 1 X Other Envelope X X 1 X 98 x 191 mm (3.9 x 7.5 in.
Paper and specialty media guide Paper type 45 250‑sheet tray 650‑sheet duo tray 550‑sheet tray Manual feeder Duplex mode Multipurpose feeder Plain Paper Card Stock X X Transparency X Recycled Glossy Labels X Bond Envelope X X X Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] X
Printing 46 Printing Printing a document Printing a document 1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. 2 Send the print job: For Windows users a With a document open, click File > Print. b Click Properties, Preferences, Options, or Setup. c Adjust the settings, if necessary. d Click OK > Print. For Macintosh users a Customize the settings in the Page Setup dialog: 1 With a document open, choose File > Page Setup.
Printing 47 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Quality Menu > Toner Darkness. 3 Adjust the toner darkness, and then click Submit.
Printing 48 Printing information pages For more information on printing information pages, see “Printing a menu settings page” on page 24 and “Printing a network setup page” on page 24. Printing a font sample list From the printer control panel, navigate to either of the following: > Reports > > Print Fonts > > PCL Fonts > > Reports > > Print Fonts > > PostScript Fonts > or Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile.
Understanding the printer menus 49 Understanding the printer menus Menus list Supplies Paper Menu Reports Settings Cyan Cartridge Magenta Cartridge Default Source Paper Size/Type Menu Settings Page Device Statistics General Settings Print Settings Yellow Cartridge Configure MP Network Setup Page Black Cartridge Substitute Size Network [x] Setup Page Waste Toner Bottle Paper Texture Profiles List Black or Color Imaging Kit Paper Weight Print Fonts Maintenance Kit Paper Loading Print D
Understanding the printer menus 50 Use To Imaging Kit OK Replace Black Imaging Kit Replace Color Imaging Kit View the status of the imaging kit. Maintenance Kit OK Replace View the status of the maintenance kit. Paper menu Default Source menu Use To Default Source Tray [x] MP Feeder Manual Paper Manual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting.
Understanding the printer menus 51 Use To Tray [x] Type Plain Paper Card Stock Transparency Recycled Glossy Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the type of the paper loaded in each tray.
Understanding the printer menus 52 Use To Multipurpose Feeder Type Plain Paper Card Stock Transparency Recycled Glossy Labels Bond Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the type of the paper loaded in the multipurpose feeder. Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the size of the paper being manually loaded.
Understanding the printer menus 53 Use To Manual Envelope Size 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the size of the envelope being manually loaded. Manual Envelope Type Envelope Custom Type [x] Specify the type of the envelope being manually loaded. Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the international factory default setting. Note: Envelope is the factory default setting.
Understanding the printer menus 54 Use To Card Stock Texture Smooth Normal Rough Specify the relative texture of the card stock loaded. Transparency Texture Smooth Normal Rough Specify the relative texture of the transparencies loaded. Recycled Texture Smooth Normal Rough Specify the relative texture of the recycled paper loaded. Glossy Texture Smooth Normal Rough Specify the relative texture of the glossy paper loaded.
Understanding the printer menus 55 Use To Light Texture Smooth Normal Rough Specify the relative texture of the light paper loaded. Heavy Texture Smooth Normal Rough Specify the relative texture of the heavy paper loaded. Rough/Cotton Texture Rough Specify the relative texture of the cotton paper loaded. Custom [x] Texture Smooth Normal Rough Specify the relative texture of the custom paper loaded. Note: Normal is the factory default setting. Note: Normal is the factory default setting.
Understanding the printer menus 56 Use To Labels Weight Light Normal Heavy Specify the relative weight of the labels loaded. Bond Weight Light Normal Heavy Specify the relative weight of the bond paper loaded. Envelope Weight Light Normal Heavy Specify the relative weight of the envelope loaded. Letterhead Weight Light Normal Heavy Specify the relative weight of the letterhead loaded. Preprinted Weight Light Normal Heavy Specify the relative weight of the preprinted paper loaded.
Understanding the printer menus 57 Paper Loading menu Use To Recycled Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Recycled as the paper type. Glossy Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Glossy as the paper type. Bond Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Bond as the paper type.
Understanding the printer menus 58 Custom Types menu Use To Custom Type [x] Paper Card Stock Transparency Glossy Rough/Cotton Labels Envelope Associate a paper or specialty media type with a factory default Custom Type [x] name or a user‑defined custom name created in the Embedded Web Server or MarkVisionTM Professional. Recycled Paper Card Stock Transparency Glossy Rough/Cotton Labels Envelope Notes: • Paper is the factory default setting for Custom Type [x].
Understanding the printer menus 59 Use To Feed Direction Short Edge Long Edge Specify the feed direction if the paper can be loaded in either direction. Notes: • Short Edge is the factory default setting. • Long Edge appears only when the longest edge is shorter than the maximum width supported in the tray.
Understanding the printer menus 60 Network/Ports Active NIC menu Use To Active NIC Auto [list of available network cards] Allow the printer to connect to a network. Notes: • Auto is the factory default setting. • This menu item appears only if an optional network adapter is installed. Standard Network or Network [x] menus Note: Only active ports appear in this menu. Use To Energy Efficient Ethernet Enable Disable Set the printer Ethernet connection to a energy‑saving mode.
Understanding the printer menus 61 Use To Network Buffer Auto 3KB to [maximum size allowed] Set the size of the network input buffer. Notes: • Auto is the factory default setting. • The value can be changed in 1‑KB increments. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off.
Understanding the printer menus 62 Use To Job Timeout Set the amount of time it takes for a network print job to be canceled. 0, 10–225 seconds Notes: • “90 seconds” is the factory default setting. • A setting value of 0 disables the timeout. • If a value between 1 and 9 is selected, then Invalid appears on the display, and the value is not saved. Allow the printer to print a banner page. Banner Page Off On Note: Off is the factory default setting.
Understanding the printer menus 63 Use To Enable HTTP Server Yes No Enable the built-in Web server (Embedded Web Server) which lets you monitor and manage the printer remotely using a Web browser. WINS Server Address View or change the current WINS server address. Enable DDNS Yes No View or change the current DDNS setting. Enable mDNS Yes No View or change the current mDNS setting. DNS Server Address View or change the current DNS server address.
Understanding the printer menus 64 To access the menu, navigate to: • Network/Ports > Network [x] > Network [x] Setup > Wireless Use To Wi‑Fi Protected Setup (WPS) Start Push Button Method Start PIN Method Establish a wireless network and enable network security. Notes: • Start Push Button Method connects the printer to a wireless network when buttons on both the printer and the access point (wireless router) are pressed within a given period of time.
Understanding the printer menus 65 Use To View Address Show the assigned AppleTalk address. Note: The AppleTalk address can be changed only from the Embedded Web Server. Set Zone Provide a list of AppleTalk zones available on the network. [list of zones available on the network] Note: The default zone for the network is the factory default setting.
Understanding the printer menus 66 Use To USB Buffer Disabled Auto 3K to [maximum size allowed] Set the size of the USB input buffer. Notes: • Auto is the factory default setting. • Disabled turns off job buffering. Any jobs already buffered in the printer hard disk are printed before normal processing resumes. • The USB buffer size value can be changed in 1KB increments.
Understanding the printer menus 67 Use To Automatically Observe DST On Off Set the printer to use the applicable daylight saving time (DST) start and end times associated with the printer Time Zone setting. Enable NTP On Off Enable Network Time Protocol, which synchronizes the clocks of devices on a network. Note: On is the factory default setting and uses the applicable Daylight Saving Time associated with the Time Zone setting. Note: On is the factory default setting.
Understanding the printer menus 68 Use To Eco‑Mode Off Energy Energy/Paper Paper Minimize the use of energy, paper, or specialty media. Notes: • Off is the factory default setting. This resets the printer to its factory default settings. • Energy minimizes the power used by the printer. Performance may be affected, but print quality is not. • Energy/Paper minimizes the use of power, paper, and specialty media. • Paper minimizes the amount of paper and specialty media needed for a print job.
Understanding the printer menus 69 Use To Timeouts Sleep Mode Disabled 1–120 Set the amount of time the printer waits after a job is printed before it goes into a reduced power state. Timeouts Print with Display Off Allow printing with display off Display on when printing Print a job with the display off. Timeouts Hibernate Timeout Disabled 20 minutes 1–3 hours 6 hours 1–3 days 1–2 weeks 1 month Set the amount of time the printer waits before it goes into Hibernate mode.
Understanding the printer menus 70 Use To Error Recovery Auto Reboot Reboot when idle Reboot always Reboot never Set the printer to restart when an error occurs. Error Recovery Max Auto Reboots 1–20 Determine the number of automatic reboots the printer can perform. Note: Reboot always is the factory default setting. Notes: • 2 is the factory default setting.
Understanding the printer menus 71 Use To Factory Defaults Do Not Restore Restore Now Restore the printer factory default settings. Notes: • Do Not Restore is the factory default setting. • Restore Now sets all printer settings to the factory default settings except for the Network/Ports menu settings. All downloads stored in the RAM are deleted.
Understanding the printer menus 72 Use To Black Only Mode On Off Set the printer to print text and graphics using only the black toner cartridge. Notes: • Off is the factory default setting. • This does not affect the ability of the printer to generate color output from flash drive print jobs. Resource Save On Off Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a job that requires more than the available memory.
Understanding the printer menus 73 Use To Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether blank separator sheets are inserted. Notes: • Off is the factory default setting. • Between Copies inserts a blank sheet between each copy of a print job if Collate is set to (1,2,3) (1,2,3). If Collate is set to (1,1,1) (2,2,2), then a blank page is inserted between each set of printed pages, such as after all page 1's and after all page 2's.
Understanding the printer menus 74 Quality menu Use To Print Mode Color Black Only Specify whether images are printed in black and white or in color. Color Correction Auto Off Manual Adjust the color output on the printed page. Notes: • Color is the factory default setting. • The printer driver is capable of overriding this setting. Notes: • Auto is the factory default setting. This applies different color conversion tables to each object on the printed page. • Off turns off color correction.
Understanding the printer menus 75 Use To RGB Brightness ‑6 to 6 Adjust the printed output either by lightening or darkening it. You can conserve toner by lightening the output. Note: 0 is the factory default setting. RGB Contrast 0–5 Adjust the contrast of printed objects. RGB Saturation 0–5 Adjust saturation in color outputs.
Understanding the printer menus 76 Use To Manual Color RGB Image RGB Text RGB Graphics Customize the RGB color conversions. Select from the following options: Vivid sRGB Display Display—True Black sRGB Vivid Off Notes: • sRGB Display is the factory default setting for RGB Image. This applies a color conversion table to an output that matches the colors displayed on a computer monitor. • sRGB Vivid is the factory default setting for RGB Text and RGB Graphics.
Understanding the printer menus 77 Utilities menu Use To Activate Hex Trace Assist in isolating the source of a print job problem. Notes: • When activated, all data sent to the printer is printed in hexadecimal and character representation, and control codes are not executed. • To exit or deactivate Hex Trace, turn off or reset the printer. Coverage Estimator Off On Provide an estimate of the percentage coverage of toner on a page.
Understanding the printer menus 78 Use To Image Smoothing On Off Enhance the contrast and sharpness of low‑resolution images and smoothen their color transitions. Notes: • Off is the factory default setting. • Image Smoothing has no effect on images that are 300 dpi or higher in resolution. PCL Emul menu Use To Font Source Resident Disk Download Flash All Specify the set of fonts used by the Font Name menu. Notes: • “Resident” is the factory default setting.
Understanding the printer menus 79 Use To PCL Emulation Settings Pitch 0.08–100 Specify the font pitch for scalable monospaced fonts. PCL Emulation Settings Orientation Portrait Landscape Notes: • • • • 10 is the factory default setting. Pitch refers to the number of fixed‑space characters per inch (cpi). Pitch can be increased or decreased in 0.01‑cpi increments. For nonscalable monospaced fonts, the pitch appears on the display but it cannot be changed.
Understanding the printer menus 80 Use To Tray Renumber Assign MP Feeder Off None 0–199 Assign Tray [x] Off None 0–199 Assign Manual Paper Off None 0–199 Assign Manual Env Off None 0–199 Configure the printer to work with printer software or programs that use different source assignments for trays and feeders.
Understanding the printer menus 81 HTML menu Use Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Intl CG Times Intl Courier Intl Univers To Joanna MT Letter Gothic Lubalin Graph Marigold MonaLisa Recut Monaco New CenturySbk New York Optima Oxford Palatino StempelGaramond Taffy Times TimesNewRoman Univers Zapf Chancery NewSansMTCS NewSansMTCT Ne
Understanding the printer menus 82 Use To Margin Size 8–255 mm Set the page margin for HTML documents. Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1‑mm increments. Backgrounds Do Not Print Print Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting. Image menu Use To Auto Fit On Off Select the optimal paper size, scaling, and orientation. Invert On Off Invert bitonal monochrome images.
Understanding the printer menus 83 Menu item Description Print Defects Guide Provides a template for determining the cause of repeating print quality defects, and lists settings that can be used to adjust print quality Menu Map Provides a list of the control panel menus and settings Information Guide Provides help in locating additional information Connection Guide Provides information about connecting the printer locally (USB) or to a network Moving Guide Provides instructions for safely movin
Saving money and the environment 84 Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.
Saving money and the environment 85 Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature to see how the document looks like before you print it. • Print one copy of the document to check its content and format for accuracy. Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 118.
Saving money and the environment 86 Use To On Reduce printer noise. • Print jobs will process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There is a short delay before the first page is printed. • The alarm control and cartridge alarm sounds are turned off. • The printer will ignore the Advance Start command. Off Use factory default settings. This setting supports the performance specifications of the printer.
Saving money and the environment 87 Using Hibernate mode Hibernate is an ultra‑low‑power saving mode. Notes: • Three days is the default amount of time before the printer enters Hibernate mode. • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode. • If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
Saving money and the environment 88 Using Schedule Power Modes Schedule Power Modes lets the user schedule when the printer goes into a reduced power state or into the Ready state. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Saving money and the environment 89 When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box. Returning Lexmark cartridges for reuse or recycling Lexmark Cartridge Collection Program diverts millions of Lexmark cartridges from landfills annually by making it both easy and free for Lexmark customers to return used cartridges to Lexmark for reuse or recycling.
Securing the printer 90 Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs. Non-volatile memory Your printer may use two forms of non-volatile memory: EEPROM and NAND (flash memory).
Securing the printer 91 Finding printer security information In high-security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, visit the Lexmark security Web page. You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: 1 Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer.
Maintaining the printer 92 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace parts and supplies, may cause damage to your printer. Cleaning printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.
Maintaining the printer 93 Using the printer control panel From the printer control panel, navigate to: > Reports > > Device Statistics > Note: You can view the status of parts and supplies in the “Supply Information” section of the pages printed. Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer.
Maintaining the printer 94 Return program cartridges Item United States and Canada European Union (EU), European Economic Area (EEA), and Switzerland Africa, Middle East, Central Eastern Europe (Non‑EU), Commonwealth of Independent States (CIS), Asia Pacific, and Latin America Return program toner cartridges Black 701K 702K 708K Cyan 701C 702C 708C Magenta 701M 702M 708M Yellow 701Y 702Y 708Y High yield return program toner cartridges Black 701HK 702HK 708HK Cyan 701HC 702HC 708
Maintaining the printer 95 Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Maintaining the printer 96 CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 3 Open the top door. 2 1 4 Remove the right side cover.
Maintaining the printer 97 5 Remove the waste toner bottle. 1 2 6 Pack the used waste toner bottle. For more information, see “Recycling Lexmark products” on page 88. 7 Insert the replacement waste toner bottle.
Maintaining the printer 8 Insert the right side cover. 9 Close the top door. 10 Close the front door. Replacing a black and color imaging kit 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Maintaining the printer 99 2 Open the top door. 2 1 3 Remove the toner cartridges. 2 1 4 Remove the right side cover.
Maintaining the printer 100 5 Remove the waste toner bottle. 1 2 6 Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. 1 1 2 2 7 Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit.
Maintaining the printer 101 8 Unpack the replacement black and color imaging kit. Notes: • Color imaging kit includes the imaging kit and the cyan, magenta, yellow, and black developer units. • Black imaging kit includes the imaging kit and the black developer unit. 9 Pack the used imaging kit. For more information, see “Recycling Lexmark products” on page 88. Note: When replacing the black imaging kit, save the cyan, magenta, and yellow developer units. Dispose only the black developer unit.
Maintaining the printer 102 11 Remove the red packing strip and the attached fabric from the developer units. 12 Insert the yellow, cyan, magenta, and black developer units into the matching color slots. 13 Remove the red packing strip from the imaging kit. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs.
Maintaining the printer 14 Align, and then insert the imaging kit. 15 Push the blue levers down until the imaging kit is fully seated into place.
Maintaining the printer 16 Insert the waste toner bottle. 17 Insert the right side cover.
Maintaining the printer 105 18 Insert the toner cartridges. 19 Close the top door. 20 Close the front door. Replacing toner cartridges Warning—Potential Damage: Damage caused by use of a non‑Lexmark toner cartridge is not covered under warranty. Note: Reduced print quality may result from using non‑Lexmark toner cartridges. 1 Slide the release latch on the right side of the printer, and then open the top door.
Maintaining the printer 106 2 Remove the toner cartridge by lifting the handle, and then gently pulling it away from the imaging kit. 1 2 3 Unpack the new toner cartridge, and then remove its packaging.
Maintaining the printer 4 Align the new toner cartridge, and then press the cartridge down until it fits into place. 5 Close the top door. 6 Seal the used toner cartridge in the bag that the replacement toner cartridge came in before disposing. For more information, see “Recycling Lexmark products” on page 88. Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer. 1 Open the front door.
Maintaining the printer 108 2 Open the top door. 2 1 3 Remove the toner cartridges.
Maintaining the printer 109 4 Remove the right side cover. 1 2 5 Remove the waste toner bottle. 1 2 6 Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops.
Maintaining the printer 110 7 Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Warning—Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. 1 2 8 Remove the used developer unit. 9 Gently shake the replacement developer unit side‑to‑side before removing it from its packaging.
Maintaining the printer 10 Remove the red shipping cover from the developer unit. 11 Insert the developer unit. 12 Align, and then insert the imaging kit.
Maintaining the printer 13 Push the blue levers down until the imaging kit is fully seated into place. 14 Insert the waste toner bottle.
Maintaining the printer 15 Insert the right side cover. 16 Insert the toner cartridges. 17 Close the top door. 18 Close the front door. 19 Pack the used developer unit in the bag that the replacement developer unit came in before disposing. For more information, see “Recycling Lexmark products” on page 88. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Maintaining the printer 114 CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet. • Disconnect all cords and cables from the printer before moving it. • Lift the printer off the optional tray, and then set it aside instead of trying to lift the tray and printer at the same time.
Managing the printer 115 Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Managing the printer 116 Notes: • You can select alerts for toner cartridges, imaging kit, maintenance kit, and waste toner bottle. • All alerts can be set for nearly low, low, and very low supply conditions. Not all alerts can be set for the end‑of‑life supply condition. E‑mail alert is available for all supply conditions. • The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some supply conditions.
Managing the printer 117 5 Type the IP addresses of the source and target printers in their appropriate fields. Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP. 6 Click Copy Printer Settings. Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. For more information, see “Printing a menu settings page” on page 24.
Clearing jams 118 Clearing jams Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. • Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator.
Clearing jams 119 • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it.
Clearing jams 120 Note: When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, Auto does not guarantee that the page will print. 1 2 3 5 4 7 6 Jam location Message on the display What to do 1 Standard bin Jam, standard bin [203.xx] Remove the jammed paper. 2 Fuser Jam, fuser. Open front door. [202.xx] Open the front door, pull the tab and hold the fuser cover down, and then remove the jammed paper. 3 Front door Jam, front door [20y.
Clearing jams 121 Jam, manual feeder [251.xx] 1 Pull out the standard 250-sheet tray (Tray 1) and manual feeder. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Insert the tray. 4 From the printer control panel, press to clear the message and continue printing. Jam, Multipurpose feeder [250.xx] 1 Push the paper release lever in the multipurpose feeder to access the jammed paper, and then gently pull out the paper.
Clearing jams 122 1 2 2 Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 3 Reload paper into the multipurpose feeder.
Clearing jams 123 4 Slide the paper guide until it lightly rests against the edge of the paper stack. 5 From the printer control panel, press to clear the message and continue printing. Jam, standard bin [203.xx] 1 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 From the printer control panel, press Jam, front door [20y.xx] 1 Open the front door. to clear the message and continue printing.
Clearing jams 124 CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close the front door. 4 From the printer control panel, press to clear the message and continue printing. Jam, duplex area. Open front door. [23y.xx] 1 Open the front door.
Clearing jams 125 CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close the front door. 4 From the printer control panel, press to clear the message and continue printing. Jam, fuser. Open front door. [202.xx] 1 Open the front door.
Clearing jams CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Pull the green lever to open the fuser cover. 3 Hold down the fuser cover, and then remove the jammed paper. Note: Make sure all paper fragments are removed.
Clearing jams 127 4 Close the front door. 5 From the printer control panel, press to clear the message and continue printing. Jam, tray [x] [24y.xx] 1 Pull out the tray completely. Note: The message on the printer display determines in which tray the paper jam is located.
Clearing jams 128 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Insert the tray. 4 From the printer control panel, press to clear the message and continue printing.
Troubleshooting 129 Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Bin full. Remove paper. Remove the paper stack from the standard bin. Cannot collate large document [37] Try one or more of the following: • From the printer control panel, press to print the portion of the job already stored and begin collating the rest of the print job. • Cancel the current print job.
Troubleshooting 130 Close door Make sure the right side cover is installed, and then close the front and top doors to clear the message. [Color] cartridge low [88.xy] You may need to order a toner cartridge. If necessary, press continue printing. on the printer control panel to clear the message and [Color] cartridge nearly low [88.xy] If necessary, press on the printer control panel to clear the message and continue printing. [Color] cartridge very low, [x] estimated pages remain [88.
Troubleshooting 131 Load [paper source] with [custom string] Try one or more of the following: • Load the indicated tray or feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If the printer finds a tray or feeder that has the correct paper type and size, then it feeds from that tray or feeder.
Troubleshooting 132 Load Manual Feeder with [custom string] Try one or more of the following: • Load the feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from an automatically selected tray. • Cancel the current job.
Troubleshooting 133 Maintenance kit nearly low [80.xy] For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message. If necessary, press on the printer control panel to clear the message and continue printing. Maintenance kit very low, [x] estimated pages remain [80.xy] You may need to replace the maintenance kit very soon. For more information, visit the Lexmark support Web site at http://support.lexmark.
Troubleshooting 134 • Turn off the printer, wait for about 10 seconds, and then turn the printer back on. • Update the network firmware in the printer or the print server. For more information, visit the Lexmark Web site at http://support.lexmark.com. Non‑Lexmark [color] [supply type], see User’s Guide [33.xy] Note: The supply type can be toner cartridge or imaging kit. The printer has detected a non‑Lexmark supply or part installed in the printer.
Troubleshooting 135 Rear USB port disabled [56] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. Note: The printer discards any data received through the USB port. • From the printer control panel, set USB Buffer to Auto. Reinstall missing or unresponsive [color] cartridge [31.xy] Try one or more of the following: • Install the missing toner cartridge. For more information, see the “Replacing supplies” section of the User’s Guide.
Troubleshooting 136 Replace [color] cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region. x and y can have the following values: Region number Region 0 Global 1 United States, Canada 2 European Union (EU), European Economic Area (EEA), Switzerland 8 Rest of the world 9 Invalid Notes: • The x and y values represent .
Troubleshooting 137 Replace [type] imaging kit, 0 estimated pages remain [84.xy] Note: The type can be a black imaging kit, or a black and color imaging kit. Replace the indicated imaging kit to clear the message and continue printing. For more information, see the instruction sheet that came with the supply. Note: If you do not have a replacement imaging kit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace unsupported [color] cartridge [32.
Troubleshooting 138 [Type] imaging kit nearly low [84.xy] Note: The type can be a black imaging kit, or a black and color imaging kit. If necessary, press on the printer control panel to clear the message and continue printing. [Type] imaging kit very low, [x] estimated pages remain [84.xy] Note: The type can be a black imaging kit, or a black and color imaging kit. You may need to replace the imaging kit very soon. For more information, see the “Replacing supplies” section of the User’s Guide.
Troubleshooting 139 Action Yes No Step 3 Go to step 4. Plug one end of the power cord into the printer and the other to a properly grounded electrical outlet. Unplug the other electrical equipment, and then turn on the printer. If the printer does not work, then reconnect the other electrical equipment. Go to step 5. Go to step 6. Make sure to match the following: Check if one end of the power cord is plugged into the printer and the other to a properly grounded electrical outlet.
Troubleshooting 140 Action Yes No Step 10 Go to step 11. Use correct printer driver settings. Go to step 12. Install the correct printer driver. Check if you have selected the correct port settings in the printer driver. Are the port settings correct? Step 11 Check the installed printer driver. Is the correct printer driver installed? Step 12 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Contact customer support.
Troubleshooting 141 Cannot detect internal option Action Yes No Step 1 The problem is solved. Go to step 2. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Does the internal option operate correctly? Step 2 Go to step 3. Connect the internal option to the controller board. Go to step 4. Reinstall the internal option. Go to step 5. Manually add the internal option in the printer driver.
Troubleshooting 142 Tray problems Action Yes No Step 1 a Open the tray and do one or more of the following: The problem is solved. Go to step 2. • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • If you are printing on custom‑size paper, then make sure that the paper guides rest against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator.
Troubleshooting 143 Paper feed problems Jammed pages are not reprinted Action Yes The problem is solved. Contact customer support. a Turn on jam recovery. 1 From the printer control panel, navigate to: > Settings > > General Settings > No > Print Recovery > > Jam Recovery > 2 Press the arrow buttons until On or Auto appears, and then press . b Resend the pages that did not print.
Troubleshooting Action 144 Yes Contact customer Step 3 a Review the tips on avoiding jams. For more information, see “Avoiding support. jams” on page 118. b Follow the recommendations, and then resend the print job. No The problem is solved. Do paper jams still occur frequently? Paper jam message remains after jam is cleared Action Yes No Open front door and remove all trays. a Clear any jammed pages. Contact customer support. The problem is solved.
Troubleshooting 145 Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 a Check if you are printing on paper that is supported by the tray. The problem is solved. Go to step 2. b Resend the print job. Did the job print from the correct tray or on the correct paper? Step 2 The problem is solved. Go to step 3. a From the Paper menu on the printer control panel, set the paper size and type to match the paper loaded in the tray. b Resend the print job.
Troubleshooting 146 Action Yes Step 3 The problem is solved. Contact customer support. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. No Did the job print and collate correctly? Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
Troubleshooting 147 Action Yes No Step 4 a Check if the ports (USB, serial, or Ethernet) are working and if the cables are securely connected to the computer and the printer. The problem is solved. Go to step 5. Note: For more information, see the setup documentation that came with the printer. b Resend the print job. Do the jobs print? Step 5 The problem is solved. Go to step 6. a Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. b Resend the print job.
Troubleshooting 148 Action Yes No Step 3 a Remove held jobs stored in the printer memory. The problem is solved. Go to step 4. b Resend the print job. Did the job print? Step 4 a Disable the Page Protect feature. The problem is solved. Go to step 5. From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Page Protect > Off b Resend the print job. Did the job print? Step 5 Install additional printer memory, and then resend the print job. The problem is solved.
Troubleshooting 149 Unexpected page breaks occur Action Yes No Step 1 The problem is solved. Go to step 2. Adjust the print timeout settings. a From the printer control panel, navigate to: Settings > General Settings > Timeouts > Print Timeout b Select a higher setting and then, depending on your printer model, select or Submit. c Resend the print job. Did the file print correctly? Step 2 a Check the original file for manual page breaks. The problem is solved. Contact customer support.
Troubleshooting 150 Clipped pages or images Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes Go to step 2. Step 1 a Move the width and length guides in the tray to the correct positions for the paper loaded. b Resend the print job. No The problem is solved. Is the page or image clipped? Step 2 Go to step 3. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.
Troubleshooting 151 Gray background on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes No Step 1 The problem is solved. Go to step 2. Reduce the toner darkness. a From the Quality menu on the printer control panel, reduce the toner density. Note: 4 is the factory default setting. b Resend the print job. Did the gray background disappear? Step 2 a Remove, and then reinstall the imaging kit. The problem is solved. Contact customer support.
Troubleshooting Action 152 Yes Step 2 Go to step 3. a Load the specified tray or feeder with a recommended type of paper. No The problem is solved. b Resend the print job. Do horizontal voids appear on prints? Step 3 a Remove, and then reinstall the imaging kit. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Yes No Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes.
Troubleshooting 153 Action Yes No Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray. • Specify the paper size from the tray settings to match the paper loaded in the tray. Does the paper size match the paper loaded in the tray? • Change the paper loaded in the tray to match the paper size specified in the tray settings.
Troubleshooting 154 Action Yes No Step 5 a Load paper from a fresh package. Contact customer support. The problem is solved. Yes No Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Is the paper still curled? Print irregularities Leading edge ) ) ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2.
Troubleshooting 155 Action Yes Step 4 From the printer Go to step 5. control panel, set the paper texture in the Paper menu to match the paper loaded in the tray. Check if the paper loaded in the tray has texture or rough finishes. Are you printing on textured or rough paper? No Go to step 6. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a From the Quality menu on the printer control panel, select Color Adjust. b Resend the print job.
Troubleshooting Action 156 Yes Go to step 4. Step 3 a From the printer control panel, set the paper type, texture, and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. Is the tray set to the type, texture, and weight of the paper loaded? Go to step 5. Step 4 a Depending on your operating system, specify the paper type, texture and weight from Printing Preferences or from the Print dialog. b Resend the print job.
Troubleshooting 157 Action Yes No Step 1 a From the Quality menu on the printer control panel, select Color Adjust. b Resend the print job. Go to step 2. The problem is solved. Go to step 3. Step 2 a From the Quality menu on the printer control panel, increase the toner darkness. The problem is solved. Is the print still too light? Note: 4 is the factory default setting. b Resend the print job. Is the print still too light? Step 3 Go to step 4.
Troubleshooting 158 Printer is printing blank pages Action Yes No Step 1 a Check if there is packing material left on the imaging kit. 1 Remove the imaging kit. Go to step 2. The problem is solved. Contact customer support. The problem is solved. 2 Check if the packing material is properly removed from the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Troubleshooting 159 Action Yes No Step 1 a Remove, and then reinstall the imaging kit. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Yes No Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. b Resend the print job.
Troubleshooting 160 Shadow images appear on prints Leading edge A AB BC CD D A B C D ABCD Trailing edge Action Yes No Step 1 Go to step 2. Load paper with the correct paper type and weight in the tray. Go to step 3. Change the paper type and weight to match the paper loaded in the tray. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Check if the paper loaded in the tray has the correct paper type and weight.
Troubleshooting Action 161 Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded. b Resend the print job. No The problem is solved. Is the print still skewed? Step 2 a Check if you are printing on a paper that is supported by the tray. Contact customer support. The problem is solved. Yes No b Resend the print job.
Troubleshooting 162 Action Yes No Step 3 a Load paper from a fresh package. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Yes No Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked horizontal lines appear on prints? Step 4 a Remove, and then reinstall the imaging kit.
Troubleshooting 163 Action Yes No Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper texture, type, and weight in the Paper menu to match the paper loaded in the tray. • Specify the paper texture, type, and weight from the tray settings to match the paper loaded in the tray. Do the paper texture, type, and weight match the paper in the tray? • Change the paper loaded in the tray to match the paper size specified in the tray settings.
Troubleshooting 164 Action Yes No Step 1 a Remove, and then reinstall the imaging kit. The problem is solved. Go to step 2. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. b Resend the print job.
Troubleshooting 165 Transparency print quality is poor Action Yes No Step 1 Go to step 2. Set the paper type to Transparency. Contact customer support. The problem is solved. Action Yes No Replace the imaging kit, and then resend the print job. Contact customer support. The problem is solved. Action Yes No Step 1 a Check if your software program is using a correct fill pattern. Go to step 2. The problem is solved.
Troubleshooting 166 Action Yes No Step 2 a From the Paper Menu on the printer control panel, check the paper type and paper weight. b Resend the print job. Go to step 3. The problem is solved. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Do vertical voids appear on prints? Step 3 Check if you are using a recommended type of paper. a Load paper source with a recommended type of paper. b Resend the print job.
Troubleshooting 167 How is color specified in a document to be printed? Software programs typically specify the document color using RGB or CMYK color combinations. Additionally, they let users modify the color of each object in a document. For more information, see the help information of your operating system. How does the printer know what color to print? When a user prints a document, information describing the type and color of each object is sent to the printer.
Troubleshooting Object type CMYK Image 168 Color conversion tables • US CMYK—Applies color correction to approximate the SWOP (Specifications for Web Offset Publishing) color output. CMYK Text CMYK Graphics • Euro CMYK—Applies color correction to approximate Euroscale color output. • Vivid CMYK—Increases the color saturation of the US CMYK color correction setting. • Off—No color correction is implemented.
Troubleshooting 169 Action Yes Step 3 The problem is solved. Contact customer support. Make sure you are using a recommended type of color transparency, and then resend the print job. No Does the print on the color transparency look lighter? The color of the print does not match the color of the original file Note: The color conversion tables used in Auto Color Correction mode generally approximate the colors of a standard computer monitor.
Troubleshooting 170 Embedded Web Server does not open Action Yes No Step 1 a Turn on the printer. The problem is solved. Go to step 2. b Open a Web browser, and then type the printer IP address. c Press Enter. Does the Embedded Web Server open? The problem is solved. Go to step 3. Step 2 Make sure the printer IP address is correct.
Troubleshooting 171 Action Yes Step 5 The problem is solved. Contact your system support person. Temporarily disable the Web proxy servers. Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server.
Notices 172 Notices Product information Product name: Lexmark CS310n and CS310dn Machine type: 5027 Model(s): 210, 230 Edition notice September 2014 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 173 Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer commands (language) and functions included in its printer products.
Notices 174 Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. Note: Some modes may not apply to your product. 1-meter average sound pressure, dBA Printing 48 Ready 16 Values are subject to change. See www.lexmark.com for current values.
Notices 175 This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the metal frame of the printer. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient operating temperature 15.6 to 32.2°C (60 to 90°F) Shipping temperature -40 to 43.
Notices 176 DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam. PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima. NEBEZPEČÍ - Když jsou vyjmuty kazety a je odblokována pojistka, ze zařízení je vysíláno neviditelné laserové záření.
Notices 177 Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): 20 By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 180 minutes.
Notices 178 日本の VCCI 規定 製品にこのマークが表示されている場合、次の要件を満たしています。 この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この 装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。 取扱説明書に従って正しい取り扱いをしてください。 VCCI-B European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC and 2009/125/EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment
Notices 179 Industry Canada (Canada) This device complies with Industry Canada specification RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This device has been designed to operate only with the antenna provided. Use of any other antenna is strictly prohibited per regulations of Industry Canada.
Notices 180 Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Notices 181 Italiano Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE. Latviski Ar šo Lexmark International, Inc. deklarē, ka šis izstrādājums atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem. Lietuvių Šiuo Lexmark International, Inc.
Notices 182 If you transfer this product to another user, warranty service under the terms of this statement is available to that user for the remainder of the warranty period. You should transfer proof of original purchase and this statement to that user.
Notices 183 —Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY.
Notices 184 The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for IKE and IKEv2 Authentication Using the Eliptic Curve Digital Signature Algorithm (ECDSA) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Index 185 Index Numerics 250‑sheet tray loading 25 650‑sheet duo tray installing 16 loading 28 Symbols [Color] cartridge low [88.xy] 130 [Color] cartridge nearly low [88.xy] 130 [Color] cartridge very low, [x] estimated pages remain [88.xy] 130 [Type] imaging kit low [84.xy] 137 [Type] imaging kit nearly low [84.xy] 138 [Type] imaging kit very low, [x] estimated pages remain [84.xy] 138 [x]‑page jam, standard bin [203.
Index display troubleshooting printer display is blank 140 documents, printing from Macintosh 46 from Windows 46 E Eco‑Mode setting 85 Embedded Web Server 115 accessing 11 administrator settings 115 copying settings to other printers 116 functions 11 networking settings 115 problem accessing 170 using 11 Embedded Web Server Administrator's Guide where to find 91 Embedded Web Server — Security: Administrator's Guide where to find 115 emission notices 173, 174, 177, 178, 179 envelopes loading 29, 32 tips on
Index loading letterhead paper orientation 36 M Maintenance kit low [80.xy] 132 Maintenance kit nearly low [80.xy] 133 Maintenance kit very low, [x] estimated pages remain [80.
Index preparing to set up the printer on an Ethernet network 20 print driver hardware options, adding 19 print irregularities 154 print job canceling from the printer control panel 48 canceling, from computer 48 print quality replacing a developer unit 107 replacing imaging kit 98 replacing the waste toner bottle 95 print quality troubleshooting blank pages 158 characters have jagged edges 149 clipped pages or images 150 gray background on prints 151 horizontal voids appear on prints 151 print irregulariti
Index Replace [color] cartridge, printer region mismatch [42.xy] 136 Replace [type] imaging kit, 0 estimated pages remain [84.xy] 137 Replace defective [type] imaging kit [31.xy] 136 Replace maintenance kit, 0 estimated pages remain [80.xy] 136 Replace missing [color] cartridge [31.xy] 136 Replace missing [type] imaging kit [31.xy] 136 Replace missing or unresponsive [type] imaging kit [31.xy] 135 Replace missing waste toner bottle [82.xy] 136 Replace unsupported [color] cartridge [32.
Index supplies checking status 92 conserving 84 storing 95 using genuine Lexmark 93 using recycled paper 84 Supplies menu 49 supplies, ordering imaging kits 94 toner cartridges 93 waste toner bottle 94 Supply needed to complete job 137 supply notifications configuring 115 T TCP/IP menu 62 telecommunication notices 179 tips card stock 39 labels, paper 39 on using envelopes 38 on using letterhead 36 transparencies 38 tips on using envelopes 38 tips on using letterhead 36 toner cartridges ordering 93 recycli
Index wireless network setup using the Embedded Web Server 23 Wireless Setup Assistant using 22 Wireless Setup Utility using 22 X XPS menu 77 191
