CS410 Series and CS417 User's Guide November 2017 Machine type(s): 5027 Model(s): 410, 430 www.lexmark.
Contents 2 Contents Safety information........................................................................................ 8 Conventions.......................................................................................................................................................... 8 Learning about the printer..........................................................................11 Finding information about the printer........................................................................
Contents 3 Loading the 250‑ and 550‑sheet tray..........................................................................................................33 Loading the 650‑sheet duo tray....................................................................................................................35 Loading the multipurpose feeder..................................................................................................................36 Loading the manual feeder.................................
Contents 4 Storing print jobs in the printer ................................................................................................................................ 57 Printing held jobs......................................................................................................................................................... 58 Printing information pages..............................................................................................................................
Contents 5 Finishing menu............................................................................................................................................................. 89 Quality menu ................................................................................................................................................................ 90 Utilities menu.....................................................................................................................................
Contents 6 Ordering supplies............................................................................................................................................. 110 Using genuine Lexmark parts and supplies .........................................................................................................110 Ordering toner cartridges .........................................................................................................................................
Contents 7 Print quality problems.....................................................................................................................................169 Color quality problems....................................................................................................................................187 Embedded Web Server does not open...................................................................................................... 191 Contacting customer support...............
Safety information 8 Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury. CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock. CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
Safety information 9 CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options.
Safety information 10 CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. SAVE THESE INSTRUCTIONS.
Learning about the printer 11 Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available at http://support.lexmark.com.
Learning about the printer What are you looking for? 12 Find it here The latest supplemental information, updates, and customer Lexmark support Web site— http://support.lexmark.com support: • • • • • Documentation Driver downloads Live chat support E‑mail support Voice support Note: Select your country or region, and then select your product to view the appropriate support site.
Learning about the printer 13 5 4 1 3 2 1 Right side 102 mm (4 in.) 2 Front 508 mm (20 in.) 3 Left side 152 mm (6 in.) 4 Rear 102 mm (4 in.) 5 Top 254 mm (10 in.) Printer configurations CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture.
Learning about the printer 14 2 2 1 2 1 1 3 4 3 5 4 6 3 1 Printer control panel 2 Standard bin 3 250-sheet tray (Tray 1) 4 Manual feeder 5 Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) Note: This tray is standard on select printer models. 6 Optional 550-sheet tray (Tray 3) Using the printer control panel 1 10 Use the 9 To 1 Display • View the printer status. • Set up and operate the printer. 2 Select button • Select menu options. • Save settings.
Learning about the printer Use the 15 To 3 Arrow buttons Scroll through menus, or settings on the display. 4 Keypad Enter numbers, letters, or symbols. 5 Sleep button Enable Sleep mode or Hibernate mode. Notes: • Pressing any hard button, attaching a device to a USB port, sending a print job, or performing a power-on reset with the main power switch wakes the printer from Sleep mode. • Pressing the Sleep button or the power switch will cause the printer to wake from Hibernate mode.
Learning about the printer If the printer is installed on a network, then you can use the Embedded Web Server to do the following: • • • • • • View the virtual display of the printer control panel. Check the status of the printer supplies. Configure supply notifications. Configure printer settings. Configure network settings. View reports.
Additional printer setup 17 Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 18 Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Access the controller board at the back of the printer.
Additional printer setup 19 2 1 1 Memory card connector 2 Option card connector 5 Reattach the cover.
Additional printer setup 20 6 Turn the screws clockwise to lock the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 21 3 Align the notch (1) on the memory card with the ridge (2) on the connector. 1 2 4 Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. 1 2 5 Close the controller board access cover.
Additional printer setup 22 Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 23 4 Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the controller board access door.
Additional printer setup 24 CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 4 Align the printer with the 650‑sheet duo tray, and then lower the printer into place. 5 Install the dust covers.
Additional printer setup 26 Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver” on page 27. Attaching cables Connect the printer to the computer using a USB cable or to the network using an Ethernet cable.
Additional printer setup 27 3 For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users 1 Open the printers folder. 2 Select the printer you want to update, and then do the following: • For Windows 7 or later, select Printer properties. • For earlier versions, select Properties. 3 Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer. 4 Apply the changes.
Additional printer setup 28 You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network. Use a new network cable when possible to avoid potential problems caused by a damaged cable. Preparing to set up the printer on a wireless network Notes: • Make sure your wireless network adapter is installed in your printer and working properly.
Additional printer setup 29 Connecting the printer using the Wireless Setup Wizard Before you begin, make sure that: • A wireless network adapter is installed in the printer and is working properly. For more information, see the instruction sheet that came with the wireless network adapter. • An Ethernet cable is disconnected from the printer. • Active NIC is set to Auto.
Additional printer setup 30 Using the Personal Identification Number (PIN) method 1 From the printer control panel, navigate to: > Settings > > Network/Ports > > Wireless Connection Setup > > Network [x] > > Network [x] Setup > > Wi‑Fi Protected Setup > > Wireless > > Start PIN Method > 2 Copy the eight‑digit WPS PIN. 3 Open a Web browser, and then type the IP address of your access point in the address bar. Notes: • The IP address appears as four sets of numbers separated by periods, such as 123.
Additional printer setup 31 Verifying printer setup Printing a menu settings page Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly. Note: If you have not changed any menu settings, then the menu settings page lists all the factory default settings. When you select and save other settings from the menus, they replace the factory default settings as user default settings.
Loading paper and specialty media 32 Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 137 and “Storing paper” on page 49.
Loading paper and specialty media 33 Loading the 250‑ and 550‑sheet tray The printer has one 250-sheet tray (Tray 1) with an integrated manual feeder. The 250-sheet tray, the 650-sheet duo tray, and the 550-sheet tray support the same paper sizes and types and are loaded in the same way. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray completely.
Loading paper and specialty media 34 3 Squeeze, and then slide the length guide tab to the correct position for the size of the paper being loaded. 1 2 Note: Use the paper size indicators on the bottom of the tray to help position the guide. 4 Squeeze, and then slide the width guide tab to the correct position for the size of the paper being loaded. 1 2 Note: Use the paper size indicators on the bottom of the tray to help position the guides.
Loading paper and specialty media 35 6 Load the paper stack with the recommended printable side faceup. 7 Place the paper guides securely against the edges of the paper. 8 Insert the tray. 9 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Mixing paper sizes or paper types in a tray may cause jams.
Loading paper and specialty media 36 1 2 3 1 Length guide tab 2 Paper size indicator 3 Width guide tab Loading the multipurpose feeder 1 Push the multipurpose feeder latch to the left.
Loading paper and specialty media 37 2 Open the multipurpose feeder. 3 Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. 4 Prepare the paper for loading. • Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges, and then fan them. Straighten the edges on a level surface.
Loading paper and specialty media 38 Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. 5 Locate the maximum paper fill indicator and tab. Note: Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides.
Loading paper and specialty media 39 • Load envelopes with the flap side up and against the right side of the paper guide. Notes: • Do not load or close the multipurpose feeder while a job is printing. • Load only one size and type of paper at a time. • Paper should lie flat in the multipurpose feeder. Make sure the paper fits loosely in the multipurpose feeder and is not bent or wrinkled.
Loading paper and specialty media 40 • Load envelope with the flap side up and against the right side of the paper guide. 2 Feed paper into the manual feeder only to the point where its leading edge can contact the paper guides. Note: To achieve the best possible print quality, use only high‑quality media designed for laser printers. 3 Adjust the paper guides to the width of the paper loaded. Warning—Potential Damage: Do not force the paper into the feeder. Forcing the paper may cause jams.
Loading paper and specialty media 41 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu. 3 Change the tray settings to specify the paper size and type for the tray. • To link trays, make sure the paper size and type for the tray match with that of the other tray. • To unlink trays, make sure the paper size or type for the tray does not match with that of the other tray. 4 Click Submit.
Loading paper and specialty media 42 Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Types 2 Select a custom paper type name, and then select a paper type. Note: Paper is the factory default paper type for all user‑defined custom names. 3 Press .
Paper and specialty media guide 43 Paper and specialty media guide Notes: • • • • Make sure that the paper size, type, and weight are set correctly on the computer or control panel. Flex, fan, and straighten specialty media before loading them. The printer may print at a reduced speed to prevent damage to the fuser. For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark support Web site at http://support.lexmark.com.
Paper and specialty media guide 44 Source Printing Printable side Paper orientation Manual feeder One‑sided Facedown Load the sheet with the top edge entering the printer first. Two‑sided Faceup Load the sheet with the bottom edge entering the printer first. One‑sided Facedown Load the sheet with the top edge entering the printer first.
Paper and specialty media guide 45 Printing Printable side Paper orientation Multipurpose feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer first. C B A Source Note: Check with the manufacturer or vendor to determine whether or not the preprinted letterhead is acceptable for laser printers. Tips on using transparencies Print a test page on the transparencies being considered for use before buying large quantities.
Paper and specialty media guide 46 – Have bent corners. – Have rough, cockle, or laid finishes. • Adjust the width guides to fit the width of the envelopes. • Before loading the envelopes on the tray, flex and fan the envelopes to loosen them. Straighten the edges on a level surface. Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.
Paper and specialty media guide 47 Weight The printer trays can automatically feed paper weights up to 176‑g/m2 (47‑lb) bond grain long paper. The multipurpose feeder can automatically feed paper weights up to 176‑g/m2 (47‑lb) bond grain long paper. Paper lighter than 60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 75‑g/m2 (20‑lb) bond grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.
Paper and specialty media guide 48 • Preprinted papers that require a registration (the precise print location on the page) greater than ±2.4 mm (±0.
Paper and specialty media guide 49 Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and much rougher papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered to work very well in laser printers, despite surface texture. Before using these types of paper, consult your paper supplier. • Suitable sheet-to-sheet coefficient of friction (0.4–0.
Paper and specialty media guide Paper size and dimension Standard 250‑sheet tray 50 Manual feeder 650‑sheet duo tray 550‑sheet tray A4 550‑sheet tray Duplex mode Multipurpose feeder 1 1 1 1 1 2 1 2 210 x 297 mm (8.3 x 11.7 in.) A5 X 148 x 210 mm (5.83 x 8.3 in.) A6 X X 1 X X 105 x 148 mm (4.1 x 5.8 in.) JIS B5 1 1 1 1 Letter 216 x 279 mm (8.5 x 11 in.) 1 1 1 1 Legal 216 x 356 mm (8.5 x 14 in.) 1 1 1 1 Executive 1 1 1 1 1 1 1 1 1 1 1 1 X 182 x 257 mm (7.
Paper and specialty media guide Paper size and dimension Standard 250‑sheet tray 51 Manual feeder 650‑sheet duo tray 550‑sheet tray Universal X 1,3 X 550‑sheet tray Duplex mode X X Multipurpose feeder 1,3 76 x 127 mm (3 x 5 in.) to 216 x 356 mm (8.5 x 14 in.) Universal 1,2 1,2 1,2 4 148 x 210 mm (5.8 x 8.3 in) to 216 x 356 mm (8.5 x 14 in). 7 3/4 Envelope (Monarch) X X 1 X X X X 1 X X X X 1 X X X X 1 X X X X 1 X X X X 1 X X X X 1 X X 98 x 191 mm (3.
Paper and specialty media guide 52 Supported paper types and weights Notes: • Your printer model may have a 650‑sheet duo tray, which consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder. The 550‑sheet tray of the 650‑sheet duo tray supports the same paper as the 550‑sheet tray. The integrated multipurpose feeder supports different paper sizes, types, and weights. • Labels, transparencies, envelopes, and card stock always print at reduced speed.
Printing 53 Printing Printing a document Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job. 1 From the document that you are trying to print, open the Print dialog. 2 If necessary, adjust the settings. 3 Send the print job.
Printing 54 Using Max Speed and Max Yield Max Speed and Max Yield let you choose between a faster print speed and a higher toner yield. Max Yield is the factory default setting. • Max Speed—This lets you print in either black or color depending on the setting in the printer driver. The printer prints in color unless Black Only is selected in the printer driver. • Max Yield—This lets you switch from black to color based on the color content found on each page.
Printing 55 Printing from a flash drive Printing from a flash drive Notes: • Before printing an encrypted PDF file, you will be prompted to enter the file password from the printer control panel. • You cannot print files for which you do not have printing permissions. 1 Insert a flash drive into the USB port. Notes: • A flash drive icon appears on the printer control panel and in the held jobs icon when a flash drive is installed.
Printing 56 2 From the printer control panel, select the document you want to print. 3 Press the left or right arrow button to specify the number of copies for printing, and then press . Notes: • Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then access held jobs from the printer control panel to print files from the flash drive.
Printing 57 3 Send the print job. Printing from a mobile device using Google Cloud Print Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print to any Google Cloud Print‑ready printer. 1 From the home screen of your mobile device, launch an enabled application. 2 Tap Print, and then select the printer. 3 Send the print job.
Printing 58 Print job type Description Max Invalid PIN Limits the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Lets you hold print jobs in the computer until you enter the PIN from the printer control panel. Note: The PIN is set from the computer. It must be four digits, using the numbers 0–9.
Printing 59 Printing information pages Printing a font sample list 1 From the printer control panel, navigate to: > Settings > > Reports > > Print Fonts 2 Press the up or down arrow button to select the font setting. 3 Press . Note: The PPDS fonts appear only when the PPDS data stream is activated.
Understanding the printer menus 60 Understanding the printer menus Menus list Note: Some menus are available only in some printer models.
Understanding the printer menus 61 Use To Waste Toner Bottle Near Full Replace Missing OK View the status of the waste toner bottle. Imaging Kit OK Replace Black Imaging Kit Replace Color Imaging Kit View the status of the imaging kit. Maintenance Kit OK Replace View the status of the maintenance kit. Paper menu Default Source menu Use To Default Source Tray [x] MP Feeder Manual Paper Manual Envelope Set a default paper source for all print jobs.
Understanding the printer menus 62 Use To Tray [x] Type Plain Paper Card Stock Transparency Recycled Glossy Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the type of the paper loaded in each tray.
Understanding the printer menus 63 Use To Multipurpose Feeder Type Plain Paper Card Stock Transparency Recycled Glossy Labels Bond Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the type of the paper loaded in the multipurpose feeder. Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the size of the paper being manually loaded.
Understanding the printer menus 64 Use To Manual Envelope Size 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the size of the envelope being manually loaded. Manual Envelope Type Envelope Custom Type [x] Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the international factory default setting. Specify the type of the envelope being manually loaded. Note: Envelope is the factory default setting.
Understanding the printer menus 65 Paper Texture menu Use To Plain Texture Smooth Normal Rough Specify the relative texture of the plain paper loaded. Card Stock Texture Smooth Normal Rough Specify the relative texture of the card stock loaded. Transparency Texture Smooth Normal Rough Specify the relative texture of the transparencies loaded. Recycled Texture Smooth Normal Rough Specify the relative texture of the recycled paper loaded.
Understanding the printer menus 66 Use To Colored Texture Smooth Normal Rough Specify the relative texture of the colored paper loaded. Light Texture Smooth Normal Rough Specify the relative texture of the light paper loaded. Heavy Texture Smooth Normal Rough Specify the relative texture of the heavy paper loaded. Rough/Cotton Texture Rough Specify the relative texture of the cotton paper loaded. Custom [x] Texture Smooth Normal Rough Specify the relative texture of the custom paper loaded.
Understanding the printer menus Use To Glossy Weight Light Normal Heavy Specify the relative weight of the glossy paper loaded. Labels Weight Light Normal Heavy Specify the relative weight of the labels loaded. Bond Weight Light Normal Heavy Specify the relative weight of the bond paper loaded. Envelope Weight Light Normal Heavy Specify the relative weight of the envelope loaded. Letterhead Weight Light Normal Heavy Specify the relative weight of the letterhead loaded.
Understanding the printer menus 68 Paper Loading menu Use To Recycled Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Recycled as the paper type. Glossy Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Glossy as the paper type. Bond Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Bond as the paper type.
Understanding the printer menus 69 Custom Types menu Use To Custom Type [x] Paper Card Stock Transparency Glossy Rough/Cotton Labels Envelope Associate a paper or specialty media type with a factory default Custom Type [x] name or a user‑defined custom name created in the Embedded Web Server or MarkVisionTM Professional. Recycled Paper Card Stock Transparency Glossy Rough/Cotton Labels Envelope Specify a paper type when Recycled is selected.
Understanding the printer menus 70 Use To Feed Direction Short Edge Long Edge Specify the feed direction if the paper can be loaded in either direction. Notes: • Short Edge is the factory default setting. • Long Edge appears only when the longest edge is shorter than the maximum width supported in the tray.
Understanding the printer menus 71 Network/Ports menu Active NIC menu Menu item Description Active NIC Auto [list of available network cards] Notes: • Auto is the factory default setting. • This menu item appears only if an optional network card is installed. Standard Network or Network [x] menu Note: Only active ports appear in this menu. Use To Energy Efficient Ethernet Enable Disable Reduce power consumption when the printer receives no data from the Ethernet network.
Understanding the printer menus Use 72 To Network Buffer Set the size of the network input buffer. Auto Notes: 3KB to [maximum size allowed] • Auto is the factory default setting. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off. • To increase the maximum size range for the Network Buffer, disable or reduce the size of the parallel, serial, and USB buffers.
Understanding the printer menus 73 Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card Use To View Card Status Connected Disconnected View the connection status of the wireless network adapter. View Card Speed View the speed of an active wireless network adapter.
Understanding the printer menus 74 Use To Enable DHCP On Off Specify the DHCP address and parameter assignment. Enable RARP On Off Specify the RARP address assignment setting. Note: On is the factory default setting. Note: Off is the factory default setting. Enable BOOTP On Off Specify the BOOTP address assignment setting. Enable AutoIP Yes No Specify the Zero Configuration Networking setting. Enable FTP/TFTP Yes No Send files to the printer using the built‑in FTP server.
Understanding the printer menus 75 Use To Enable IPv6 On Off Enable IPv6 in the printer. Auto Configuration On Off Specify whether or not the network adapter accepts the automatic IPv6 address configuration entries provided by a router. Set Hostname Set the host name. View Address Note: These settings can be changed only from the Embedded Web Server. Note: On is the factory default setting. Note: On is the factory default setting.
Understanding the printer menus 76 Use To Choose Network Select an available network for the printer to use. View Signal Quality View the quality of the wireless connection. View Security Mode View the encryption method for the wireless network.
Understanding the printer menus 77 Use To PS SmartSwitch On Off Set the printer to automatically switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PS SmartSwitch is enabled, then the printer uses PostScript emulation. • If PS SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu.
Understanding the printer menus 78 SMTP Setup menu Use To Primary SMTP Gateway Specify SMTP server gateway and port information. Primary SMTP Gateway Port Note: 25 is the default SMTP gateway port. Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout 5–30 Specify the amount of time in seconds before the server stops trying to send an e‑mail. Note: 30 seconds is the factory default setting. Reply Address Specify a reply address of up to 128 characters in the e-mail sent by the printer.
Understanding the printer menus 79 Security menu Confidential Print menu Use To Max Invalid PIN Off 2–10 Limit the number of times an invalid PIN can be entered. Notes: • This menu appears only when a formatted, non-defective printer hard disk is installed. • Once the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Limit the amount of time a confidential print job stays in the printer before it is deleted.
Understanding the printer menus 80 Use To Wiping Mode Auto Specify the mode for erasing temporary data files. Automatic Method Single pass Multiple pass Mark all disk space used by a previous print job. This method does not permit the file system to reuse this space until it has been cleared. Notes: • “Single pass” is the factory default setting. • Only automatic wiping enables users to erase temporary data files without having to turn off the printer for an extended amount of time.
Understanding the printer menus 81 Use To Manually Set Date and Time Enter the date and time. Notes: • Date/Time is set in YYYY-MM-DD HH:MM:SS format. • Manually setting the date and time sets “Enable NTP” (Network Time Protocol) to On. Time Zone Select the time zone. Note: GMT is the factory default setting. Automatically Observe DST On Off Set the printer to use the applicable daylight saving time (DST) start and end times associated with the printer Time Zone setting.
Understanding the printer menus 82 Use To Show Supply Estimates Show estimates Do not show estimates View the estimates of the supplies on the control panel, Embedded Web Server, menu settings, and device statistics reports. Note: Show estimates is the factory default setting. Eco-Mode Off Energy Energy/Paper Paper Minimize the use of energy, paper, or specialty media. Notes: • Off is the factory default setting. This resets the printer to its factory default settings.
Understanding the printer menus 83 Use To Paper Sizes U.S. Metric Specify the unit of measurement for paper sizes. Notes: • U.S. is the factory default setting. • The initial setting is determined by your country or region selection in the initial setup wizard. Displayed Information Left Side Right Side Custom Text [x] Specify what is displayed on the upper corners of the home screen.
Understanding the printer menus 84 Use To Displayed Information (continued) Paper Jam Load Paper Service Errors Customize the displayed information for certain menus. Select from the following options: Display Yes No Message to display Default Alternate Default [text entry] Alternate [text entry] Notes: • No is the factory default setting for Display. • Default is the factory default setting for Message to display.
Understanding the printer menus 85 Use To Show Bookmarks Yes No Specify whether bookmarks are displayed from the Held Jobs area. Web Page Refresh Rate 30–300 Specify the number of seconds between Embedded Web Server refreshes. Note: Yes is the factory default setting. Note: 120 is the factory default setting. Contact Name Specify a contact name. Note: The contact name is stored on the Embedded Web Server. Location Specify the location. Note: The location is stored on the Embedded Web Server.
Understanding the printer menus 86 Use To Timeouts Hibernate Timeout Disabled 20 minutes 1–3 hours 6 hours 1–3 days 1–2 weeks 1 month Set the amount of time the printer waits before it enters Hibernate mode. Hibernate Timeout on Connection Hibernate Do Not Hibernate Set the printer to Hibernate mode even if there is an active Ethernet connection. Note: 3 days is the factory default setting. Notes: • Hibernate is the factory default setting.
Understanding the printer menus 87 Use To Error Recovery Auto Reboot Reboot when idle Reboot always Reboot never Set the printer to restart when an error occurs. Error Recovery Max Auto Reboots 1–20 Determine the number of automatic reboots the printer can perform. Note: Reboot always is the factory default setting. Notes: • 2 is the factory default setting.
Understanding the printer menus 88 Use To Press and Hold Sleep Button Do Nothing Sleep Hibernate Determine how the printer, while in idle state, reacts to a long press of the Sleep button. Factory Defaults Do Not Restore Restore Now Use the printer factory default settings. Note: Do Nothing is the factory default setting. Notes: • Do Not Restore is the factory default setting. • Restore Now sets all printer settings to the factory default settings except for the Network/Ports menu settings.
Understanding the printer menus 89 Use To Resource Save On Off Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a job that requires more than the available memory. Note: Off is the factory default setting. This sets the printer to retain the downloads only until memory is needed. Downloads are deleted in order to process print jobs. Specify the order in which confidential and held jobs are printed when Print All is selected.
Understanding the printer menus 90 Use To Separator Source Tray [x] MP Feeder Specify the paper source for the separator sheet. Paper Saver Off 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Print multiple pages on a single sheet of paper. Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the order in which pages are printed on a single sheet when using Paper Saver. Note: Tray 1 (standard tray) is the factory default setting. Notes: • Off is the factory default setting.
Understanding the printer menus 91 Use To Color Correction Auto Off Manual Adjust the color output on the printed page. Notes: • Auto is the factory default setting. This applies different color conversion tables to each object on the printed page. • Off turns off color correction. • Manual allows customization of the color tables using the settings available from the Manual Color menu.
Understanding the printer menus 92 Use To RGB Saturation 0–5 Adjust saturation in color outputs. Color Balance Cyan ‑5 to 5 Magenta ‑5 to 5 Yellow ‑5 to 5 Black ‑5 to 5 Reset Defaults Adjust color in printed output by increasing or decreasing the amount of toner being used for each color. Color Samples sRGB Display sRGB Vivid Display—True Black Vivid Off—RGB US CMYK Euro CMYK Vivid CMYK Off—CMYK Print sample pages for each of the RGB and CMYK color conversion tables used in the printer.
Understanding the printer menus 93 Use To Manual Color (continued) CMYK Image CMYK Text CMYK Graphics Customize the CMYK color conversions. Select from the following options: US CMYK Euro CMYK Vivid CMYK Off Notes: • US CMYK is the factory default setting. This applies a color conversion table that tries to produce output that matches SWOP color output. • Euro CMYK is the international factory default setting.
Understanding the printer menus 94 Use To Activate Hex Trace Assist in isolating the source of a print job problem. Notes: • When activated, all data sent to the printer is printed in hexadecimal and character representation, and control codes are not executed. • To exit or deactivate Hex Trace, turn off or reset the printer. Coverage Estimator Off On Provide an estimate of the percentage coverage of toner on a page. The estimate is printed on a separate page at the end of each print job.
Understanding the printer menus 95 PCL Emul menu Use To Font Source Resident Disk Download Flash All Specify the set of fonts used by the Font Name menu. Notes: • “Resident” is the factory default setting. Resident shows the factory default set of fonts downloaded in the RAM. • “Flash” and “Disk” settings show all fonts resident in that option. • The flash option must be properly formatted and cannot be read/write‑, write‑, or password‑protected.
Understanding the printer menus 96 Use To PCL Emulation Settings Orientation Portrait Landscape Specify the orientation of text and graphics on the page. Notes: • Portrait is the factory default setting. Portrait prints text and graphics parallel to the short edge of the page. • Landscape prints text and graphics parallel to the long edge of the page. PCL Emulation Settings Lines per Page 1–255 Specify the number of lines that print on each page. Notes: • 60 is the US factory default setting.
Understanding the printer menus 97 Use To Tray Renumber Assign MP Feeder Off None 0–199 Assign Tray [x] Off None 0–199 Assign Manual Paper Off None 0–199 Assign Manual Env Off None 0–199 Configure the printer to work with printer software or programs that use different source assignments for trays and feeders.
Understanding the printer menus 98 Menu item Description Lines per Page 1–255 Sets the number of lines that print on each page Notes: • 64 is the factory default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the desired Paper Size and Orientation before setting Lines per Page. Lines per Inch 0.25–30.00 Sets the number of lines that print per inch Notes: • 6 is the factory default setting.
Understanding the printer menus 99 Menu item Description Auto LF after CR On Off Specifies whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command Notes: • Off is the factory default setting. • Settings are duplicated in the PCL Emulation menu.
Understanding the printer menus 100 Use To Scale 1–400% Scale the default font for HTML documents. Notes: • 100% is the factory default setting. • Scaling can be increased in 1% increments. Orientation Portrait Landscape Set the page orientation for HTML documents. Margin Size 8–255 mm Set the page margin for HTML documents. Note: Portrait is the factory default setting. Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1‑mm increments.
Understanding the printer menus 101 Help menu Menu item Description Print All Guides Prints all the guides Color Quality Provides information about solving color quality issues Print Quality Provides information about solving print quality issues Printing Guide Provides information about loading paper and other specialty media Media Guide Provides a list of the paper sizes supported in trays and feeders Print Defects Guide Provides a template for determining the cause of repeating print quali
Saving money and the environment 102 Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.
Saving money and the environment 103 Use To Off Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the performance specifications for your printer. Energy Reduce energy use, especially when the printer is idle. Notes: • Printer engine motors do not start until a job is ready to print. You may notice a short delay before the first page is printed. • The printer enters Sleep mode after one minute of inactivity.
Saving money and the environment 104 Adjusting Sleep mode 1 From the control panel, navigate to: > Settings > > Settings > > General Settings > > Timeouts > > Sleep Mode > 2 In the Sleep Mode field, select the number of minutes the printer is idle before it enters Sleep mode. 3 Apply the changes. Using Hibernate mode Hibernate is an ultra‑low‑power saving mode. Notes: • Three days is the default amount of time before the printer enters Hibernate mode.
Saving money and the environment 105 Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Settings > > General Settings > > Timeouts > > Hibernate Timeout > 2 Select the amount of time the printer waits after a print job is processed before it enters Hibernate mode. 3 Press . Using Schedule Power Modes Schedule Power Modes lets you schedule when the printer goes into a reduced power state or into the Ready state.
Saving money and the environment 106 Using the printer control panel From the printer control panel, navigate to: > Settings > > General Settings > > Screen Brightness > Recycling Lexmark provides collection programs and environmentally progressive approaches to recycling. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment • The Lexmark recycling program at www.lexmark.
Securing the printer 107 Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Securing the printer 108 Erasing volatile memory The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered data, simply turn off the printer. Erasing non‑volatile memory Erase individual settings, device and network settings, security settings, and embedded solutions by following these steps: 1 Turn off the printer. 2 Hold down 2 and 6 on the keypad while turning the printer on.
Maintaining the printer 109 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. Notes: • Perform this task after every few months.
Maintaining the printer 110 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Device Status > More Details. Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer.
Maintaining the printer 111 CS410 Return program cartridges Item United States and Canada European Economic Area (EEA+) Rest of Europe, Middle East, and Africa (RoEMEA) Latin America Rest of Asia Australia and Distribution Pacific (RoAP) New Zealand (LAD) (ANZ) Return program toner cartridges Black 70C10K0 70C20K0 70C80K0 70C80K0 70C80K0 70C80K0 Cyan 70C10C0 70C20C0 70C80C0 70C80C0 70C80C0 70C80C0 Magenta 70C10M0 70C20M0 70C80M0 70C80M0 70C80M0 70C80M0 Yellow 70C10Y0 70C20Y0 70
Maintaining the printer Item United States and Canada 112 European Economic Area (EEA+) Rest of Europe, Middle East, and Africa (RoEMEA) Latin America Rest of Asia Australia and Distribution Pacific (RoAP) New Zealand (LAD) (ANZ) High yield return program toner cartridges Black 71B1HK0 71B2HK0 71B5HK0 71B4HK0 71B3HK0 71B6HK0 Cyan 71B1HC0 71B2HC0 71B5HC0 71B4HC0 71B3HC0 71B6HC0 Magenta 71B1HM0 71B2HM0 71B5HM0 71B4HM0 71B3HM0 71B6HM0 Yellow 71B1HY0 71B2HY0 71B5HY0 71B4HY0 71B3H
Maintaining the printer 113 • Salty air • Corrosive gases • Heavy dust Replacing supplies Replacing the waste toner bottle 1 2 4 1 Top door 2 Waste toner bottle 3 Right side cover 4 Front door 3 1 Unpack the replacement waste toner bottle. 2 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Maintaining the printer 114 3 Open the top door. 2 1 4 Remove the right side cover.
Maintaining the printer 115 5 Remove the waste toner bottle. 1 2 6 Pack the used waste toner bottle. For more information, see “Recycling Lexmark products” on page 106. 7 Insert the replacement waste toner bottle.
Maintaining the printer 116 8 Insert the right side cover. 9 Close the top door. 10 Close the front door. Replacing a black and color imaging kit 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Maintaining the printer 117 2 Open the top door. 2 1 3 Remove the toner cartridges. 2 1 4 Remove the right side cover.
Maintaining the printer 118 5 Remove the waste toner bottle. 1 2 6 Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. 1 1 2 2 7 Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit.
Maintaining the printer 119 8 Unpack the replacement black and color imaging kit. Notes: • Color imaging kit includes the imaging kit and the cyan, magenta, yellow, and black developer units. • Black imaging kit includes the imaging kit and the black developer unit. 9 Pack the used imaging kit. For more information, see “Recycling Lexmark products” on page 106. Note: When replacing the black imaging kit, save the cyan, magenta, and yellow developer units. Dispose only the black developer unit.
Maintaining the printer 120 11 Remove the red packing strip and the attached fabric from the developer units. 12 Insert the yellow, cyan, magenta, and black developer units into the matching color slots. 13 Remove the red packing strip from the imaging kit. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs.
Maintaining the printer 121 14 Align, and then insert the imaging kit. 15 Push the blue levers down until the imaging kit is fully seated into place.
Maintaining the printer 16 Insert the waste toner bottle. 17 Insert the right side cover.
Maintaining the printer 123 18 Insert the toner cartridges. 19 Close the top door. 20 Close the front door. Replacing toner cartridges Warning—Potential Damage: Damage caused by use of a non‑Lexmark toner cartridge is not covered under warranty. Note: Reduced print quality may result from using non‑Lexmark toner cartridges. 1 Slide the release latch on the right side of the printer, and then open the top door.
Maintaining the printer 124 2 Remove the toner cartridge by lifting the handle, and then gently pulling it away from the imaging kit. 1 2 3 Unpack the new toner cartridge, and then remove its packaging.
Maintaining the printer 125 4 Align the new toner cartridge, and then press the cartridge down until it fits into place. 5 Close the top door. 6 Seal the used toner cartridge in the bag that the replacement toner cartridge came in before disposing. For more information, see “Recycling Lexmark products” on page 106. Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer. 1 Open the front door.
Maintaining the printer 126 2 Open the top door. 2 1 3 Remove the toner cartridges.
Maintaining the printer 127 4 Remove the right side cover. 1 2 5 Remove the waste toner bottle. 1 2 6 Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops.
Maintaining the printer 128 7 Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Warning—Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. 1 2 8 Remove the used developer unit. 9 Gently shake the replacement developer unit side‑to‑side before removing it from its packaging.
Maintaining the printer 10 Remove the red shipping cover from the developer unit. 11 Insert the developer unit. 12 Align, and then insert the imaging kit.
Maintaining the printer 130 13 Push the blue levers down until the imaging kit is fully seated into place. 2 2 1 1 14 Insert the waste toner bottle.
Maintaining the printer 131 15 Insert the right side cover. 16 Insert the toner cartridges. 17 Close the top door. 18 Close the front door. 19 Pack the used developer unit in the bag that the replacement developer unit came in before disposing. For more information, see “Recycling Lexmark products” on page 106. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Maintaining the printer 132 CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement. CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage: • • • • Make sure that all doors and trays are closed. Turn off the printer, and then unplug the power cord from the electrical outlet. Disconnect all cords and cables from the printer.
Managing the printer 133 Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Managing the printer 134 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Reports, and then click the type of report you want to view.
Managing the printer 135 Modifying confidential print settings 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Security > Confidential Print Setup.
Managing the printer 136 Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default settings. Exceptions include the display language, custom sizes and messages, and network/port menu settings. All downloads stored in the RAM are deleted. Downloads stored in the flash memory or in the printer hard disk are not affected.
Clearing jams 137 Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. • Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator. • Do not slide paper into the tray. Load paper as shown in the illustration.
Clearing jams 138 • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. • Flex, fan, and align the paper edges before loading. • • • • Do not use paper that has been cut or trimmed by hand.
Clearing jams 139 Jam location 6 Manual feeder 7 Multipurpose feeder Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the front door Paper jam in the fuser 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams • Below the fuser • In the fuser access door 3 Close the front door.
Clearing jams Paper jam in the duplex unit 1 Open the front door. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close the front door. Paper jam in trays 1 Pull out the tray.
Clearing jams 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the tray. Paper jam in the manual feeder 1 Remove the tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 3 Insert the tray. Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Flex, fan, and align the paper edges before loading.
Clearing jams 4 Reload paper.
Troubleshooting 145 Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom type name] Try one or more of the following: • Load the correct size and type of paper in the tray, and then select Finished changing paper on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm.
Troubleshooting 146 [Color] cartridge low [88.xy] You may need to order a toner cartridge. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. [Color] cartridge nearly low [88.xy] If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. [Color] cartridge very low, [x] estimated pages remain [88.
Troubleshooting 147 Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, select Continue to ignore the message and continue printing. For non‑touch‑screen printer models, press to confirm. • Cancel the current print job. For non‑touch‑screen printer models, press • Install additional printer memory. to confirm.
Troubleshooting 148 Incorrect paper size, open [paper source] [34] Note: The paper source can be a tray or a feeder. Try one or more of the following: • Load the correct size of paper in the paper source. • From the printer control panel, select Continue to clear the message and print using a different paper source. For non‑touch‑screen printer models, press • • • • to confirm. Check the length and width guides of the paper source and make sure the paper is loaded properly.
Troubleshooting 149 Load [paper source] with [custom type name] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • To use the tray with the correct paper size or type, select Finished loading paper on the printer control panel. For non‑touch‑screen printer models, press to confirm. Note: If the printer detects a tray that has the correct paper type and size, then it feeds from that tray.
Troubleshooting 150 Load Manual Feeder with [custom string] Try one or more of the following: • Load the feeder with the correct size and type of paper. • Depending on your printer model, touch Prompt each page, paper loaded or press on the printer control panel to clear the message and continue printing. • Cancel the current job. Load Manual Feeder with [custom type name] Try one or more of the following: • Load the feeder with the correct size and type of paper.
Troubleshooting 151 If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. Maintenance kit very low [80.xy] You may need to replace the maintenance kit very soon. For more information, go to http://support.lexmark.com or contact customer support. If necessary, press on the printer control panel to clear the message and continue printing.
Troubleshooting 152 All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components. Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
Troubleshooting 153 Reload printed pages in Tray [x] Try any of the following: • From the printer control panel, select Continue to clear the message and continue printing the second side of the sheet. For non‑touch‑screen printer models, press to confirm. • Cancel the print job. Remove packaging material, [area name] 1 Remove any remaining packing material from the indicated location. 2 From the printer control panel, touch Continue to clear the message.
Troubleshooting 154 Replace missing [type] imaging kit [31.xy] Note: The type can be a black imaging kit, or a black and color imaging kit. Install the indicated imaging kit to clear the message. For more information, see the “Replacing supplies” section of the User’s Guide. Replace missing waste toner bottle [31.xyz] Install the missing waste toner bottle to clear the message. For more information, see the instruction sheet that came with the supply. Replace unsupported [color] cartridge [32.
Troubleshooting 155 Standard network software error [54] Try one or more of the following: • From the printer control panel, select Continue to continue printing. For non‑touch‑screen printer models, press to confirm. • Turn off the printer and then turn it back on. • Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com.
Troubleshooting 156 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Unformatted flash detected [53] Try one or more of the following: • From the printer control, select Continue to stop the defragmentation and continue printing. For non‑touch‑screen printer models, press to confirm. • Format the flash memory. Note: If the error message remains, then the flash memory may be defective and need to be replaced. Waste toner bottle nearly full [82.
Troubleshooting Action 157 Yes No Unplug the other Go to step 5. Check other electrical equipment plugged into the electrical outlet. electrical equipment, and then turn on the printer. If the printer Does other electrical equipment work? does not work, then reconnect the other electrical equipment. Step 4 Step 5 Go to step 6. Check if the cables connecting the printer and the computer are inserted in the correct ports.
Troubleshooting 158 Action Yes No Step 11 Go to step 12. Install the correct printer driver. Check the installed printer driver. Is the correct printer driver installed? Step 12 The problem is Turn off the printer, then wait for about 10 seconds, and then turn solved. the printer back on. Contact customer support. Is the printer working? Printer display is blank Action Yes No Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel.
Troubleshooting 159 Cannot detect internal option Action Yes Step 1 The problem is Turn off the printer, then wait for about 10 seconds, and then turn solved. on the printer. No Go to step 2. Does the internal option operate correctly? Step 2 Go to step 3. Connect the internal option to the controller board. Go to step 4. Reinstall the internal option. The problem is solved. Contact customer support. Check if the internal option is properly installed in the controller board.
Troubleshooting 160 Tray problems Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: The problem is solved. Go to step 2. Step 2 The problem is a Turn off the printer, then wait about 10 seconds, and then turn solved. the printer back on. b Resend the print job. Go to step 3. • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Troubleshooting 161 Paper feed problems Jammed pages are not reprinted Action Yes No The problem is solved. Contact customer support. Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: Go to step 2. The problem is solved. Go to step 3. The problem is solved. a Turn on jam recovery. 1 From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Jam Recovery 2 Select On or Auto.
Troubleshooting 162 Action Yes No Step 3 a Review the tips on avoiding jams. For more information, see “Avoiding jams” on page 137. b Follow the recommendations, and then resend the print job. Contact customer support. The problem is solved. Yes No Contact customer support. The problem is solved. Do paper jams still occur frequently? Paper jam message remains after jam is cleared Action a Do either of the following: • For touch‑screen printer models, touch or Done.
Troubleshooting 163 Action Yes No Step 2 The problem is solved. Contact customer support. Action Yes No Step 1 Make sure the printer is not in Hex Trace mode. Deactivate Hex Trace mode. Go to step 2. Contact customer support. The problem is solved. Yes No Resolve the error.
Troubleshooting Action 164 Yes The problem is Step 3 solved. a Depending on your operating system, open Printing Preferences or the Print dialog, and then specify the paper type. b Resend the print job. No Go to step 4. Did the job print from the correct tray or on the correct paper? The problem is solved. Contact customer support. Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). b Resend the print job. The problem is solved.
Troubleshooting 165 Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser. • The printer speed may be reduced if printing for long periods of time, or printing at elevated temperatures. Action Yes Place letter‑ or A4‑size paper in the tray, and then resend the print The problem is job. solved. No Contact customer support.
Troubleshooting 166 Action Yes No Step 5 a Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. b Resend the print job. The problem is solved. Go to step 6. The problem is solved. Contact customer support. Action Yes No Step 1 Change the environmental settings of the printer. a From the printer control panel, navigate to: The problem is solved. Go to step 2. The problem is Reduce the number and size of fonts, the number and complexity solved.
Troubleshooting 167 Action Yes No Step 4 a Disable the Page Protect feature. The problem is solved. Go to step 5. The problem is Step 5 a Check if the cable connections to the printer and print server solved. are secure. For more information, see the setup documentation that came with the printer. b Resend the print job. Go to step 6. From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Page Protect > Off b Resend the print job.
Troubleshooting Action 168 Yes a Check if the distance between the defects is equal to one of 1 Check if the the following: • • • • • distance between the defects is equal to one of the following: 25.1 mm (0.98 in.) 29.8 mm (1.17 in.) 43.9 mm (1.72 in.) 45.5 mm (1.79 in.) 94.2 mm (3.70 in.) b If the distance between the defects equals 25.1 mm (0.98 in.), 29.8 mm (1.17 in.), or 94.2 mm (3.70 in.), then replace the photoconductor unit. c If the distance between the defects equals 43.9 mm (1.72 in.
Troubleshooting 169 Action Yes No Step 2 a From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the trays to be linked. The problem is solved. Contact customer support. Action Yes No Step 1 Adjust the print timeout settings. a From the printer control panel, navigate to: The problem is solved. Go to step 2. The problem is solved. Contact customer support. Note: The paper size and type must match for trays to be linked.
Troubleshooting 170 Action Yes No Step 1 a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the printer control panel, navigate to any of the following: Go to step 2. Select a font that is supported by the printer. • > Reports > Print Fonts • Settings > Reports > Print Fonts 2 Select PCL Fonts or PostScript Fonts. b Resend the print job.
Troubleshooting 171 Action Yes No Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. • From the printer control panel, change the paper size to match the paper loaded in the tray. Does the paper size match the paper loaded in the tray? • From the printer control panel, change the paper type to match the paper loaded in the tray.
Troubleshooting Action 172 Yes The problem is Step 1 solved. Reduce the toner darkness. a From the Quality menu on the printer control panel, reduce the toner density. No Go to step 2. Note: 4 is the factory default setting. b Resend the print job. Did the gray background disappear? Step 2 a Remove, and then reinstall the imaging kit. The problem is solved. Contact customer support. Yes No Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes.
Troubleshooting 173 Action Yes No Step 3 a Remove, and then reinstall the imaging kit. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a Move the width and length guides in the tray to the correct positions for the paper size loaded. b Resend the print job. The problem is solved. Go to step 2. Go to step 3.
Troubleshooting 174 Action Yes No Step 3 a Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. b Resend the print job. The problem is solved. Contact customer support. Action Yes No Step 1 Go to step 2. Adjust the width and length guides. Go to step 3. Specify the paper type and weight from the tray settings to match the paper loaded in the tray.
Troubleshooting 175 Print is too dark Action Yes No Step 1 a From the Quality menu on the printer control panel, select Color Adjust. b Resend the print job. Go to step 2. The problem is solved. Step 2 Go to step 3. a From the Quality menu on the printer control panel, reduce the toner darkness. The problem is solved. Is the print still too dark? Note: 4 is the factory default setting. b Resend the print job. Is the print still too dark? Go to step 4.
Troubleshooting 176 Action Yes No Step 6 a Load paper from a fresh package. Go to step 7. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a From the Quality menu on the printer control panel, select Color Adjust. b Resend the print job. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Go to step 4. Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray.
Troubleshooting 177 Action Yes Go to step 5. Step 4 a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. b Resend the print job. No The problem is solved. Is the print still too light? Step 5 Make sure that the paper has no texture or rough finishes. Are you printing on textured or rough paper? From the printer Go to step 5.
Troubleshooting 178 Action Yes No Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. • Specify the paper size from the tray settings to match the paper loaded in the tray. Is the tray set to the size and type of the paper loaded in the tray? • Change the paper loaded in the tray to match the paper size specified in the tray settings. Step 3 Go to step 4.
Troubleshooting 179 Action Yes No Step 1 a Check if there is packing material left on the imaging kit. 1 Remove the imaging kit. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a Remove, and then reinstall the imaging kit. Go to step 2. The problem is solved. Contact customer support. The problem is solved. 2 Check if the packing material is properly removed from the imaging kit.
Troubleshooting 180 Shadow images appear on prints Leading edge A AB BC CD D A AB BC CD D Trailing edge Action Yes No Step 1 Go to step 2. Load paper with the correct paper type and weight in the tray. Go to step 3. Change the paper type and weight to match the paper loaded in the tray. Check if the paper loaded in the tray has the correct paper type and weight.
Troubleshooting 181 Action Yes No Step 1 a Move the width and length guides in the tray to the correct positions for the size of the paper loaded. b Resend the print job. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Yes No Is the print still skewed? Step 2 a Check if you are printing on a paper that is supported by the tray. b Resend the print job.
Troubleshooting 182 Action Yes No Step 3 a Load paper from a fresh package. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Yes No Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked horizontal lines appear on prints? Step 4 a Remove, and then reinstall the imaging kit.
Troubleshooting 183 Action Yes No Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper texture, type, and weight in the Paper menu to match the paper loaded in the tray. • Specify the paper texture, type, and weight from the tray settings to match the paper loaded in the tray. Do the paper texture, type, and weight match the paper in the tray? • Change the paper loaded in the tray to match the paper size specified in the tray settings.
Troubleshooting 184 Transparency print quality is poor Action Yes No Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 Contact customer a Check if you are using a recommended type of transparency. support. The problem is solved. b Resend the print job.
Troubleshooting 185 Toner rubs off Leading edge ABC DEF Trailing edge Action Yes No Step 1 Go to step 2. Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray. Contact customer support. The problem is solved. Action Yes No Step 1 a Check if your software program is using a correct fill pattern. Go to step 2. The problem is solved. Go to step 3. The problem is solved.
Troubleshooting 186 Action Yes No Step 3 Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Action Yes No Replace the imaging kit, and then resend the print job. Contact customer support. The problem is solved. Check if you are using a recommended type of paper. a Load paper source with a recommended type of paper. b Resend the print job.
Troubleshooting 187 Color quality problems FAQ about color printing What is RGB color? Red, green, and blue light can be added together in various amounts to produce a large range of colors observed in nature. For example, red and green can be combined to create yellow. Televisions and computer monitors create colors in this manner. RGB color is a method of describing colors by indicating the amount of red, green, or blue needed to produce a certain color.
Troubleshooting Object type 188 Color conversion tables RGB Image RGB Text • Vivid—Produces brighter, more saturated colors and may be RGB Graphics • sRGB Display—Produces an output that approximates the applied to all incoming color formats. colors displayed on a computer monitor. Note: Black toner usage is optimized for printing photographs. • Display‑True Black—Produces an output that approximates the colors displayed on a computer monitor.
Troubleshooting 189 What are detailed color samples and how do I access them? Detailed color samples sets are available only through the Embedded Web Server of a network printer. A detailed Color Samples set contains a range of shades that are similar to a user‑defined RGB or CMYK value. The likeness of the colors in the set is dependent on the value entered in the RGB or CMYK Increment box.
Troubleshooting 190 The color of the print does not match the color of the original file Note: The color conversion tables used in Auto Color Correction mode generally approximate the colors of a standard computer monitor. However, because of technology differences that exist between printers and monitors, there are many colors that can also be affected by monitor variations and lighting conditions. Action Yes No Step 1 a Set Color Correction to Off. The problem is solved. Go to step 2.
Troubleshooting 191 Embedded Web Server does not open Action Yes No Step 1 a Turn on the printer. The problem is solved. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Go to step 4. b Open a Web browser, and then type the printer IP address. c Press Enter. Does the Embedded Web Server open? Step 2 Make sure the printer IP address is correct.
Troubleshooting Action 192 Yes The problem is Check if the cable connections to the printer and print server are solved. secure. a Connect the cables properly. For more information, see the setup documentation that came with the printer. b Open a Web browser, and then type the printer IP address. Step 4 No Go to step 5. c Press Enter. Does the Embedded Web Server open? Step 5 Temporarily disable the Web proxy servers.
Notices 193 Notices Product information Product name: Lexmark CS410n, CS410dn. CS417dn Machine type: 5027 Model(s): 410, 430 Edition notice November 2017 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 194 Licensing notices All licensing notices associated with this product can be viewed from the root directory of the installation software CD. Trademarks Lexmark, the Lexmark logo, MarkNet, and MarkVision are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print is a trademark of Google Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Notices 195 Marigold Arthur Baker Monaco Apple Computer, Inc. New York Apple Computer, Inc. Oxford Arthur Baker Palatino Linotype-Hell AG and/or its subsidiaries Stempel Garamond Linotype-Hell AG and/or its subsidiaries Taffy Agfa Corporation Times New Roman The Monotype Corporation plc Univers Linotype-Hell AG and/or its subsidiaries All other trademarks are the property of their respective owners. AirPrint and the AirPrint logo are trademarks of Apple, Inc.
Notices 196 Any questions regarding this compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 (859) 232–3000 Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. Note: Some modes may not apply to your product. 1-meter average sound pressure, dBA Printing 50 Ready 16 Values are subject to change. See www.
Notices 197 Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching a metal surface in an area away from the symbol. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient operating temperature 15.6 to 32.
Notices 198 Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1: 2014. Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is nominally a 12‑milliwatt gallium arsenide laser operating in the wavelength of 655–675 nanometers.
Notices 199 Mode Description Power consumption (Watts) Scan The product is scanning hard‑copy documents. N/A Ready The product is waiting for a print job. 30 Sleep Mode The product is in a high‑level energy‑saving mode. 3 Hibernate The product is in a low‑level energy‑saving mode. 0.5 Off The product is plugged into an electrical outlet, but the power switch is 0.0 turned off. The power consumption levels listed in the previous table represent time-averaged measurements.
Notices 200 Total energy usage It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's energy usage.
Notices 201 STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International, Inc., Lexington, KY This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the country-specific warranty information that came with your product.
Notices 202 As part of your warranty service and/or replacement, Lexmark may update the firmware in your printer to the latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized use of genuine Lexmark products will not be impacted.
Notices 203 This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended beneficiaries of this limitation.
Index 204 Index Numerics C 250‑sheet tray loading 33 550‑sheet tray installing 24 loading 33 650‑sheet duo tray installing 24 loading 33, 35 cables Ethernet 26 USB 26 canceling a print job from the computer 59 from the printer control panel 59 cannot open Embedded Web Server 191 card stock loading 36 tips 46 Change [paper source] to [custom string] 145 Change [paper source] to [custom type name] 145 Change [paper source] to [paper type] [paper size] 145 checking an unresponsive printer 156 checking sta
Index custom paper type assigning 41 custom paper type name creating 41 Custom Type [x] assigning a paper type 41 Custom Type [x] name creating 41 Custom Types menu 69 customer support contacting 192 D Default Source menu 61 Defective flash detected [51] 147 developer unit replacing 116, 125 device and network settings erasing 108 directory list printing 59 display troubleshooting printer display is blank 158 display, printer control panel adjusting brightness 105 documents, printing from a computer 53 fro
Index Insufficient memory, some held jobs will not be restored [37] 148 interior of the printer cleaning 109 internal options 17 internal options, adding print driver 27 IPv6 menu 74 J jams avoiding 137 locating jam areas 138 locations 138 jams, clearing below the fuser 139 in the duplex unit 139 in the front door 139 in the manual feeder 142 in the multipurpose feeder 143 in the standard bin 139 in trays 141 L labels, paper tips 46 letterhead loading, multipurpose feeder 43 loading, trays 43 Lexmark Mob
Index O optional card installing 22 options 550‑sheet tray 24 650‑sheet duo tray 24 firmware cards 17 memory card 20 memory cards 17 ordering imaging kits 112 toner cartridges 110 waste toner bottle 112 P paper characteristics 46 letterhead 48 preprinted forms 48 recycled 48 selecting 48 setting size 32 setting type 32 storing 49 unacceptable 47 Universal size setting 32 using recycled 102 paper feed troubleshooting message remains after jam is cleared 162 paper jams avoiding 137 paper jams, clearing below
Index printer messages [Color] cartridge low [88.xy] 146 [Color] cartridge nearly low [88.xy] 146 [Color] cartridge very low, [x] estimated pages remain [88.xy] 146 [Type] imaging kit low [84.xy] 146 [Type] imaging kit nearly low [84.xy] 146 [Type] imaging kit very low, [x] estimated pages remain [84.
Index printing held jobs from a Macintosh computer 58 from Windows 58 printing in black and white 53 publications where to find 11 Push Button Configuration method using 29 Q Quality menu 90 Quiet Mode 103 R recycled paper using 48, 102 recycling Lexmark packaging 106 Lexmark products 106 toner cartridges 106 reducing noise 103 Reinstall missing or unresponsive [color] cartridge [31.
Index tips on using 45 trays linking 40 unlinking 40 troubleshooting an application error has occurred 162 cannot open Embedded Web Server 191 checking an unresponsive printer 156 FAQ about color printing 187 solving basic printer problems 156 troubleshooting, color quality color of print and color on computer screen do not match 190 print appears tinted 190 prints on color transparencies appear dark when projected 189 troubleshooting, display printer display is blank 158 troubleshooting, paper feed messag
