CS720, CS725, CS727, CS728 User's Guide June 2017 Machine type(s): 5028, 7528 Model(s): 135, 630, 576 www.lexmark.
Contents 2 Contents Safety information........................................................................................ 5 Conventions.......................................................................................................................................................... 5 Product statements............................................................................................................................................. 5 Learning about the printer........................
Contents 3 Linking trays........................................................................................................................................................25 Printing......................................................................................................... 27 Printing from a computer.................................................................................................................................27 Printing forms...........................................
Contents 4 Paper jam in door A.......................................................................................................................................... 68 Troubleshooting.......................................................................................... 72 Network connection problems...................................................................................................................... 72 Hardware options problems......................................................
Safety information 5 Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury. CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock. CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
Safety information 6 CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Safety information 7 CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
Learning about the printer 8 Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com.
Learning about the printer 9 What are you looking for? Find it here The latest supplemental information, updates, and customer support: Go to http://support.lexmark.com. • • • • • Documentation Driver downloads Live chat support E‑mail support Voice support Note: Select your country or region, and then select your product to view the appropriate support site. Support contact information for your country or region can be found on the website or on the printed warranty that came with the printer.
Learning about the printer 10 • Keep the printer: – Clean, dry, and free of dust. – Away from stray staples and paper clips. – Away from the direct airflow of air conditioners, heaters, or ventilators. – Free from direct sunlight and humidity extremes. • Observe the recommended temperatures and avoid fluctuations: Ambient temperature 10 to 32.
Learning about the printer 1 Standard bin 2 650-sheet duo tray 3 Optional 550‑sheet trays 4 Control panel 11 Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Learning about the printer 12 Use the To 1 Ethernet port Connect the printer to a network. 2 USB port Attach a keyboard or any compatible option. 3 USB printer port Connect the printer to a computer. 4 Printer power cord socket Connect the printer to a properly grounded electrical outlet. Using the control panel Use the 1 Display To • View the printer messages and supply status. • Set up and operate the printer.
Learning about the printer 13 Use the To 2 Home button Go to the home screen. 3 Keypad Enter numbers or symbols in an input field. 4 Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds. • Set the printer to Sleep or Hibernate mode. • Wake the printer from Sleep or Hibernate mode. 5 Stop or Cancel button Stop the current job. 6 Indicator light Check the status of the printer.
Learning about the printer Touch 1 14 To Status/Supplies • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear it. Note: You can also access this setting by touching the top section of the home screen. 2 Job Queue Show all the current print jobs. Note: You can also access this setting by touching the top section of the home screen.
Learning about the printer 15 Menu map Device • • • • • Preferences Remote Operator Panel Notifications Power Management Information Sent to Lexmark • • • • • Accessibility • • • • • • PDF Restore Factory Defaults Maintenance Visible Home Screen Icons About This Printer Print • • • • • • Layout Finishing Setup Quality Job Accounting XPS PostScript PCL HTML Image PPDS Paper • Tray Configuration • Media Configuration • Bin Configuration Network/Ports • • • • • • • • Network Overview Wireless AirPri
Learning about the printer 16 Option Card Menu Note: This setting appears only when an optional card is installed.
Setting up and using the home screen applications 17 Setting up and using the home screen applications Customizing the home screen 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly.
Setting up and using the home screen applications Notes: • To make sure that the location settings of the bookmark are correct, type the IP address of the host computer where the bookmark is located. • Make sure that the printer has access rights to the folder where the bookmark is located. 4 Apply the changes. Configuring Eco‑Settings 1 From the home screen, touch Eco‑Settings. 2 Configure the Eco‑Mode settings or schedule a power-saving mode. 3 Apply the changes.
Setting up and using the home screen applications Editing contacts or groups 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Address Book.
Setting up and using the accessibility features Setting up and using the accessibility features Enabling Magnification mode 1 From the control panel, press and hold the 5 key until you hear a voice message. 2 Select Magnification. 3 Select OK. For more information on navigating a magnified screen, see “Navigating the screen using gestures” on page 21. Activating Voice Guidance From the control panel 1 Press and hold the 5 key until a voice message is heard. 2 Select OK.
Setting up and using the accessibility features 21 Navigating the screen using gestures Notes: • The gestures are applicable only when Voice Guidance is activated. • A physical keyboard is required for typing characters and adjusting certain settings. Gesture Function Double‑tap Select an option or item on the screen. Triple‑tap Zoom in or zoom out text and images. Swipe right or swipe down Move to the next item on the screen. Swipe left or swipe up Move to the previous item on the screen.
Loading paper and specialty media 22 Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: 1 From the home screen, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type > select a paper source 2 Set the size and type of the specialty media.
Loading paper and specialty media 3 Flex, fan, and align the paper edges before loading. 4 Load the paper stack with the printable side faceup. Notes: • • • • For one‑sided printing, load letterhead faceup with the header toward the front of the tray. For two‑sided printing, load letterhead facedown with the header toward the back of the tray. Do not slide paper into the tray. Make sure that the stack height is below the maximum paper fill indicator. Overfilling may cause paper jams. 5 Insert the tray.
Loading paper and specialty media Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Adjust the guide to match the size of the paper you are loading. 3 Flex, fan, and align the paper edges before loading.
Loading paper and specialty media 25 4 Load the paper. • Load paper and card stock with the printable side facedown and the top edge entering the printer first. • Load envelopes with the flap side up and against the right side of the paper guide. Load European envelopes with the flap entering the printer first. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Loading paper and specialty media 26 3 Match the paper size and type for the trays you are linking. Note: To unlink trays, make sure that no trays have the same paper size or type. 4 Save the settings. Note: You can also change the paper size and type settings from the printer control panel. Warning—Potential Damage: The temperature of the fuser varies according to the specified paper type. To avoid printing issues, match the paper type settings in the printer with the paper loaded in the tray.
Printing 27 Printing Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. 1 From the document that you are trying to print, open the Print dialog. 2 If necessary, adjust the settings. 3 Print the document. Printing forms 1 From the home screen, navigate to: Forms and Favorites > select form > Print 2 If necessary, configure the print settings. 3 Send the print job.
Printing 28 Printing from a mobile device using Mopria Print Service Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It allows you to print directly to any Mopria‑certified printer. Note: Before printing, make sure that the Mopria Print Service is enabled. 1 From the home screen of your mobile device, launch a compatible application. 2 Tap Print, and then select the printer. 3 Send the print job.
Printing 29 • If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the display. 2 From the display, touch the document that you want to print. If necessary, configure other print settings. 3 Send the print job. To print another document, touch USB Drive. Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively printing, reading, or writing from the memory device. Loss of data or a malfunction can occur.
Printing 30 Images: • • • • • • • .dcx .gif .jpeg or .jpg .bmp .pcx .tiff or .tif .png Configuring confidential jobs 1 From the home screen, touch Settings > Security > Confidential Print Setup. 2 Configure the settings. Use To Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted. Confidential Job Expiration Set the amount of time before confidential jobs are automatically deleted from the printer memory.
Printing Printing a font sample list 1 From the home screen, touch Settings > Reports > Print > Print Fonts. 2 Touch PCL Fonts or PostScript Fonts. Canceling a print job From the printer control panel 1 From the home screen, touch Job Queue. Note: You can also access this setting by touching the top section of the home screen. 2 Select the job to cancel. From the computer 1 Depending on the operating system, do either of the following: • Open the printers folder, and then select your printer.
Securing the printer 32 Securing the printer Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer. To erase non‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following: 1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. 2 Select the Sanitize all information on nonvolatile memory check box, and then touch ERASE.
Securing the printer 33 Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs. Non-volatile memory Your printer may use two forms of non-volatile memory: EEPROM and NAND (flash memory).
Maintaining the printer 34 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Adjusting the speaker volume Adjusting the default internal speaker volume The speaker volume will reset to default value after the session is logged out, when the printer wakes from Sleep or Hibernate mode, or after a power‑on reset.
Maintaining the printer 35 Using the personal identification number (PIN) method 1 From the control panel, navigate to: Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start PIN Method 2 Copy the eight‑digit WPS PIN. 3 Open a Web browser, and then type the IP address of your access point in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Maintaining the printer 36 c Apply the changes. 2 From your computer, open the printers folder, and then select your printer. 3 Open the printer properties, and then select the COM port from the list. 4 Set the COM port parameters in Device Manager. Notes: • Serial printing reduces printing speed. • Make sure that the serial cable is connected to the serial port on your printer.
Maintaining the printer 37 Ordering supplies To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to www.lexmark.com or contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Checking the status of parts and supplies 1 From the home screen, touch Status/Supplies.
Maintaining the printer Item 38 United States and Canada European Economic Area (EEA+) Rest of Asia Latin America Pacific (RoAP) Distribution (LAD) Rest of Europe, Middle East, and Africa (RoEMEA) Australia and New Zealand (ANZ) Black1 74C1HK0 74C2HK0 74C3HK0 74C4HK0 74C5HK0 74C6HK0 Cyan2 74C1HC0 74C2HC0 74C3HC0 74C4HC0 74C5HC0 74C6HC0 Magenta2 74C1HM0 74C2HM0 74C3HM0 74C4HM0 74C5HM0 74C6HM0 Yellow2 74C1HY0 74C2HY0 74C3HY0 74C4HY0 74C5HY0 74C6HY0 Standard Yield Return Prog
Maintaining the printer Item United States and Canada 39 European Economic Area (EEA+) Rest of Asia Latin America Pacific (RoAP) Distribution (LAD) Rest of Europe, Middle East, and Africa (RoEMEA) Australia and New Zealand (ANZ) Magenta 75B10M0 75B20M0 75B30M0 75B40M0 75B50M0 75B60M0 Yellow 75B10Y0 75B20Y0 75B30Y0 75B40Y0 75B50Y0 75B60Y0 CS727 and CS728 Regular cartridges Item Worldwide Regular toner cartridges Black 75B0010 Cyan 75B0020 Magenta 75B0030 Yellow 75B0040 Ordering
Maintaining the printer 40 Ordering a transfer module Item Part number Transfer module 40X9929 Replacing parts and supplies Replacing the imaging unit 1 Open door B.
Maintaining the printer 2 Remove the waste toner bottle. 3 Remove the imaging kit.
Maintaining the printer 42 4 Remove the black toner cartridge. 5 Remove the imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs. 6 Unpack the new imaging unit. 7 Insert the new imaging unit.
Maintaining the printer 8 Insert the black toner cartridge. 9 Insert the imaging kit.
Maintaining the printer 10 Insert the waste toner bottle. 11 Close door B. Replacing the imaging kit 1 Open door B.
Maintaining the printer 2 Remove the waste toner bottle. 3 Remove the imaging kit.
Maintaining the printer 4 Remove the toner cartridges. 5 Unpack the new imaging kit, and then remove the packing material. Note: The imaging kit includes the imaging kit and the cyan, magenta, and yellow developer units. 6 Remove the black imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Maintaining the printer 8 Insert the toner cartridges. 9 Insert the new imaging kit.
Maintaining the printer 10 Insert the waste toner bottle. 11 Close door B. Replacing a toner cartridge 1 Open door B.
Maintaining the printer 2 Remove the toner cartridge. 3 Unpack the new toner cartridge. 4 Insert the new toner cartridge. 5 Close door B.
Maintaining the printer Replacing the waste toner bottle 1 Open door B. 2 Remove the waste toner bottle. 3 Unpack the new waste toner bottle.
Maintaining the printer 51 4 Insert the new waste toner bottle. 5 Close door B. Replacing the fuser 1 Turn off the printer, and then unplug the power cord from the electrical outlet. 2 Open doors A and D. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 3 Remove the fuser. 4 Unpack the new fuser.
Maintaining the printer 52 5 Insert the new fuser. 6 Close doors D and A. 7 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 8 Reset the fuser maintenance counter. For more information, see “Resetting the maintenance counter” on page 61.
Maintaining the printer 3 Remove the pick roller. 4 Unpack the new pick roller.
Maintaining the printer 54 5 Insert the new pick roller until it clicks into place. 6 Insert the tray. 7 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Maintaining the printer 55 3 Remove the pick roller. 4 Unpack the new pick roller. 5 Insert the new pick roller until it clicks into place. 6 Close the multipurpose feeder. 7 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Maintaining the printer 2 Remove the separator pad. 3 Unpack the new separator pad. 4 Insert the new separator pad until it clicks into place. 5 Insert the tray.
Maintaining the printer Replacing the transfer module 1 Turn off the printer, and then unplug the power cord from the electrical outlet. 2 Open door B. 3 Remove the waste toner bottle.
Maintaining the printer 58 4 Remove the imaging kit. 5 Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Maintaining the printer 6 Remove the transfer module. 7 Unpack the new transfer module, and then remove the packing material. 8 Insert the new transfer module. 9 Close door A.
Maintaining the printer 60 10 Insert the imaging kit. 11 Insert the waste toner bottle. 12 Close door B. 13 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 14 Reset the maintenance counter. For more information, see “Resetting the maintenance counter” on page 61.
Maintaining the printer 61 Resetting the maintenance counter 1 From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Supply Usage And Counters. 2 Select Fuser Reset or ITM Reset. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or more trained personnel to lift it safely.
Maintaining the printer 62 Saving energy and paper Setting up power saver modes Eco‑Mode 1 From the home screen, touch Settings > Device > Power Management > Eco‑Mode. 2 Select a setting. Sleep mode 1 From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. 2 Enter the number of minutes the printer stays idle before it enters Sleep mode. Hibernate mode 1 From the home screen, touch Settings > Device > Power Management > Timeouts > Hibernate Timeout.
Maintaining the printer 63 Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be recycled through your local recycling center. Recycling Lexmark packaging Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there is less packaging to dispose of.
Clearing jams 64 Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. • Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator. • Do not slide paper into the tray. Load paper as shown in the illustration.
Clearing jams 65 • Flex, fan, and align the paper edges before loading. • • • • Do not use paper that has been cut or trimmed by hand. Do not mix paper sizes, weights, or types in the same tray. Make sure that the paper size and type are set correctly on the computer or printer control panel. Store paper according to manufacturer recommendations.
Clearing jams Paper jam in trays 1 Pull out the tray. Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the tray.
Clearing jams 67 Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Pull out the tray. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Insert the tray. Paper jam in the standard bin 1 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 2 Open doors A and D, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Clearing jams 68 3 Close doors D and A. Paper jam in door A Paper jam in the fuser 1 Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 3 Open the fuser access door. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 70 5 Close door A. Paper jam in the duplex unit 1 Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Clearing jams 2 Open the duplex cover. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the duplex cover and door A.
Troubleshooting 72 Troubleshooting Network connection problems Cannot open Embedded Web Server Action Yes No Step 1 Check if you are using a supported browser: Go to step 2. Install a supported browser. Go to step 3. Type the correct printer IP address in the address field. Go to step 4. Turn on the printer. Go to step 5. Contact your administrator. Go to step 6. Secure the cable connections. • • • • Internet Explorer® version 9 or later Safari version 8.0.
Troubleshooting 73 Action Yes No Step 6 Go to step 7. Contact your administrator. The problem is solved. Contact customer support. Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. The problem is solved. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read flash drive Check if the flash drive is inserted into the front USB port.
Troubleshooting 74 Hardware options problems Cannot detect internal option Action Yes Step 1 The problem is Turn off the printer, wait for about 10 seconds, and then turn it back solved. on. No Go to step 2. Does the internal option operate correctly? Step 2 Go to step 4. Go to step 3. Print a menu settings page, and then check if the internal option appears in the Installed Features list.
Troubleshooting 75 Internal solutions port does not operate correctly Action Yes No Step 1 Go to step 3. Go to step 2. The problem is solved. Go to step 3. Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Step 2 Remove, and then install the ISP. For more information, see “Installing an internal solutions port” on page 107. Note: Use a supported ISP.
Troubleshooting 76 Defective flash detected Try one or more of the following: • Replace the defective flash memory. • From the printer control panel, select Continue to ignore the message and continue printing. • Cancel the current print job. Not enough free space in flash memory for resources Try one or more of the following: • From the printer control panel, select Continue to clear the message and continue printing. • Delete fonts, macros, and other data stored in the flash memory.
Troubleshooting 77 Region Numeric code Invalid region 9 Note: To find the region settings of the printer and toner cartridge, print the print quality test pages. From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages. Non‑Lexmark supply The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts.
Troubleshooting 78 Collated printing does not work Action Yes No Step 1 a From the home screen, touch Settings > Print > Layout > Collate. b Set Collate to On. The problem is solved. Go to step 2. Step 2 The problem is a From the document that you are trying to print, open the Print solved. dialog, and then select Collate. b Print the document. Go to step 3. c Print the document. Are the pages collated correctly? Are the pages collated correctly? The problem is solved. Contact customer support.
Troubleshooting 79 Action Yes No Step 3 a Remove paper from the tray, and then turn it over. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a Check if the trays contain paper of the same size and type. The problem is solved. Go to step 2. The problem is solved. Contact customer support. b Resend the print job. Is the paper still curled? Step 4 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity.
Troubleshooting 80 5 Connect the power cord to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 6 Turn on the printer. If the error occurs again, then: 1 2 3 4 Turn off the printer. Unplug the power cord from the electrical outlet. Remove the indicated tray. Contact customer support.
Troubleshooting 81 Jammed pages are not reprinted Action Yes No 1 From the home screen, touch Settings > Device > Notifications > Jam The problem is solved. Content Recovery. 2 Select On or Auto. Contact customer support. 3 Apply the changes. Are the jammed pages reprinted? Printing problems Confidential and other held documents do not print Action Yes The problem is Step 1 a From the control panel, check if the documents appear in the solved. Held Jobs list. No Go to step 2.
Troubleshooting 82 Action Yes No Step 4 a Delete some held jobs to free up printer memory. The problem is solved. Go to step 5. The problem is solved. Contact customer support. Yes No b Resend the print job. Are the documents printed? Step 5 a Add printer memory. b Resend the print job. Are the documents printed? Slow printing Action Go to step 2. Step 1 a Make sure that the printer is not in Eco‑Mode and Quiet Mode. The problem is solved. b Print the document.
Troubleshooting 83 Action Yes No Step 5 a Connect the printer cable securely to the printer and the computer, print server, option, or other network device. b Print the document. Go to step 6. The problem is solved. Go to step 7. The problem is solved. Go to step 8. The problem is solved. Contact customer support. The problem is solved. Yes No Is the printer printing slow? Step 6 a From the Quality menu on the control panel, set the Print Resolution to 4800CQ. b Print the document.
Troubleshooting 84 Action Yes No Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer. The problem is solved. Go to step 4. The problem is Step 4 a Turn off the printer, wait for about 10 seconds, and then turn it solved. back on. b Resend the print job. Go to step 5. For more information, see the setup documentation that came with the printer. b Resend the print job.
Troubleshooting 85 Action Yes No Step 1 a Remove, and then reinstall the imaging unit or imaging kit. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a From the Quality menu on the control panel, select Color Adjust. b Resend the print job. Go to step 2. The problem is solved. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes.
Troubleshooting 86 Action Yes No Step 2 a Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Go to step 3. The problem is solved. Go to step 4. Step 3 a Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. The problem is solved. Note: You can also change the settings on the printer control panel. b Resend the print job.
Troubleshooting 87 Ghost images Leading edge A AB BC CD D A B C D ABCD Trailing edge Action Yes No Step 1 a Load the tray with the correct paper type and weight. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. b Resend the print job. Do ghost images still appear on prints? Step 2 a Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog.
Troubleshooting 88 Action Yes No Step 1 a From the home screen, touch Settings > Print > Quality. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. b Adjust the toner darkness. c Print the document. Does gray background still appear on prints? Step 2 a From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. b Start the process. c Print the document.
Troubleshooting Action 89 Yes Go to step 3. Step 2 a Depending on your operating system, specify the paper type and weight from the Printing Preferences or from Print dialog. No The problem is solved. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Resend the print job. Do horizontal dark lines still appear on prints? Step 3 a Load paper from a fresh package. Go to step 4. The problem is solved.
Troubleshooting 90 Action Yes No Step 1 a Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Go to step 2. The problem is solved. Go to step 3. Step 2 a Load the specified tray or feeder with the recommended paper type. b Resend the print job. The problem is solved. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Resend the print job.
Troubleshooting Action 91 Yes The problem is Step 1 a Squeeze and slide the paper guides to the correct position for solved. the size of the paper you are loading. b Resend the print job. No Go to step 2. Are the margins correct? Step 2 The problem is a From the Paper menu on the control panel, check if the printer solved. is detecting the correct paper size. b Resend the print job. Go to step 3.
Troubleshooting Action 92 Yes No support. The problem is solved. Action Yes No Step 1 a From the Quality menu on the control panel, select Color Adjust. b Resend the print job. Go to step 2. The problem is solved. Go to step 3. The problem is solved. a Check if the printer supports the fonts that are installed on your Contact customer computer. 1 From the control panel, touch: Settings > Reports > Print > Print Fonts 2 Select PCL Fonts or PS Fonts.
Troubleshooting Action 93 Yes Go to step 4. Step 3 a Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. No The problem is solved. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Resend the print job. Is the print still too light? Step 4 Make sure that the paper has no texture or rough finishes.
Troubleshooting 94 Action Yes No Step 1 Check the printer for leaked toner contamination. Go to step 2. Contact customer support. Is the printer free of leaked toner? Step 2 Go to step 4. a From the home screen, touch Settings > Device > Preferences. Go to step 3. b Check if the paper type and size settings match the paper type and size set in the tray. Do the settings match? Step 3 a Change the paper size and type in the Paper menu or adjust the size settings in the tray. b Print the document.
Troubleshooting 95 Action Yes No Step 1 a Remove the tray. Go to step 2. The problem is solved. Contact customer support. The problem is solved. b Remove the paper, and then load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. c Squeeze and slide the paper guides to the correct position for the size of the paper you are loading. d Insert the tray. e Resend the print job.
Troubleshooting 96 Action Yes No Step 2 a Using the Maintenance Defect Ruler, measure the distance between the repeating defects on the affected color page. b Replace the supply item that matches the measurement on the affected color page. Take note of the distance, and then contact customer support or your service representative. The problem is solved. Take note of the distance, and then contact customer support or your service representative. The problem is solved.
Troubleshooting 97 Action Yes Contact customer Warning—Potential Damage: Do not expose the imaging unit support. or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. a Remove, and then reinstall the imaging unit or imaging kit. No The problem is solved. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit. b Resend the print job.
Troubleshooting 98 Action Yes No Step 3 a Remove, and then reinstall the imaging unit or imaging kit. Contact customer support. The problem is solved. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit. b Resend the print job.
Troubleshooting 99 Action Yes Replace the imaging unit or imaging kit, and then resend the print Contact customer support. job. No The problem is solved. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.
Troubleshooting Action 100 Yes Contact customer Warning—Potential Damage: Do not expose the imaging unit support. or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. a Remove, and then reinstall the imaging unit or imaging kit. No The problem is solved. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit. b Resend the print job.
Troubleshooting Action 101 Yes Step 6 The problem is Turn off the printer, reinstall the hardware options, and then turn it solved back on. No Go to step 7. For more information, see the documentation that came with the option. Is the printer responding? Step 7 Install the correct print driver. The problem is solved Go to step 8. Is the printer responding? Step 8 The problem is Turn off the printer, wait for about 10 seconds, and then turn it back solved. on. Contact customer support.
Troubleshooting 102 Color quality problems Adjusting toner darkness 1 From the home screen, touch Settings > Print > Quality. 2 Adjust the toner darkness. 3 Apply the changes. Modifying the colors in printed output 1 From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Correction > Manual. 2 From the Advanced Imaging menu, select Color Correction Content. 3 Choose the appropriate color conversion setting.
Troubleshooting 103 What is CMYK color? CMYK color is a method of describing colors by indicating the amount of cyan, magenta, yellow, and black used to reproduce a particular color. Cyan, magenta, yellow, and black inks or toners can be printed in various amounts to produce a large range of colors observed in nature. Printing presses, inkjet printers, and color laser printers create colors in this manner.
Troubleshooting 104 The print appears tinted Action No Yes Adjust the color balance. a From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Balance. b Adjust the setting. The problem is solved. Contact customer support. c Resend the print job.
Upgrading and migrating 105 Upgrading and migrating Hardware Available internal options • Memory card – DDR3 DIMM – Flash memory • Fonts – Application cards • Forms and Bar Code • PRESCRIBE • IPDS • Lexmark Internal Solutions Port (ISP) – MarkNetTM N8360 (802.
Upgrading and migrating 3 Unpack the memory card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. 4 Insert the memory card until it clicks into place.
Upgrading and migrating 107 5 Reattach the access cover. 6 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Upgrading and migrating 3 Unpack the internal solutions port (ISP) kit.
Upgrading and migrating 5 ISP extended cable 4 Install the ISP into its housing.
Upgrading and migrating 5 Attach the housing to the controller board access cover.
Upgrading and migrating 111 6 Connect the ISP extended cable to the ISP connector in the controller board. 7 Reattach the controller board access cover. 8 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Upgrading and migrating 112 Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Upgrading and migrating 4 Push the card firmly into place. Note: The entire length of the connector on the card must touch and be flush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
Upgrading and migrating 114 5 Reattach the access cover. 6 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Upgrading and migrating 3 Unpack the hard disk. 4 Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Upgrading and migrating 5 Open door B. 6 Open door C.
Upgrading and migrating 117 7 Secure the hard disk to the printer using the thumbscrews. 8 Close doors C and B. 9 Reattach the controller board access cover. 10 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Upgrading and migrating 118 Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Turn off the printer.
Upgrading and migrating 119 Software Installing the printer software 1 Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. 2 Run the installer, and then follow the instructions on the computer screen. 3 For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.
Upgrading and migrating For one application a From the Embedded Web Server, click Apps > the application that you want > Configure. b Click Export or Import. For multiple applications a From the Embedded Web Server, click Export Configuration or Import Configuration. b Follow the instructions on the screen. Updating firmware Some applications require a minimum device firmware level to operate correctly. For more information on updating the device firmware, contact your Lexmark representative.
Notices 121 Notices Product information Product name: Lexmark CS720de, CS720dte, CS725de, CS725dte, CS727de, CS728de Machine type: 5028, 7528 Model(s): 135, 630, 576 Edition notice June 2017 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC.
Notices 122 Licensing notices All licensing notices associated with this product can be viewed from the CD:\NOTICES directory of the installation software CD. Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print and Google Chrome are trademarks of Google Inc. Macintosh, the Mac logo, and Safari are trademarks of Apple Inc.
Notices 123 Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching a metal surface in an area away from the symbol. Temperature information Operating temperature and relative humidity 10 to 32.2°C (50 to 90°F) and 15 to 80% RH 15.3 to 32.2°C (60 to 90°F) and 8 to 15% RH Maximum wet bulb temperature: 22.8°C (73°F) Shipping temperature -40 to 43.
Notices 124 DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam. PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima. NEBEZPEČÍ - Když jsou vyjmuty kazety a je odblokována pojistka, ze zařízení je vysíláno neviditelné laserové záření.
Index 125 Index blank pages 84 cleaning the printer 36 collated printing does not work 78 Color Correction manual 102 Color Correction Content 102 color quality, troubleshooting print appears tinted 104 confidential print jobs 30 configuring port settings 35 connecting to a wireless network using PIN method 34 using Push Button method 34 conservation settings Eco‑Mode 62 hibernate mode 62 sleep mode 62 conserving supplies 62 contacting customer support 104 contacts adding 18 deleting 19 editing 19 control
Index G Google Cloud Print using 27 green settings Eco‑Mode 62 hibernate mode 62 sleep mode 62 groups adding 18 deleting 19 editing 19 H hardware options trays 118 hardware options, adding print driver 119 headphones default volume 34 held jobs 30 printing from a Macintosh computer 30 printing from Windows 30 held print jobs printing from a Macintosh computer 30 printing from Windows 30 hibernate mode setting 62 home screen customizing 17 showing icons 17 home screen buttons using 13 horizontal dark lines
Index paper jam in the multipurpose feeder 67 paper jam in the standard bin 67 paper jam in trays 66 paper jam, clearing multipurpose feeder 67 trays 66 paper jams avoiding 64 paper jams, clearing in the duplex unit 68 in the fuser 68 paper size setting 22 paper type setting 22 parallel interface card troubleshooting 75 parts status checking 37 personal identification number method 34 personal identification numbers enabling 20 pick roller replacing 52 port settings configuring 35 power button light printer s
Index replacing the waste toner bottle 50 replacing toner cartridge 48 reserve print jobs printing from a Macintosh computer 30 printing from Windows 30 resetting supply usage counters 77 resetting the fuser page count 61 resetting the maintenance counter 61 resetting the supply usage counters 77 resetting the transfer module page count 61 restoring factory default settings 32 S safety information 6, 7 selecting a location for the printer 9 separator pad replacing 55 serial interface card troubleshooting
Index V verify print jobs 30 printing from a Macintosh computer 30 printing from Windows 30 vertical dark lines or streaks appear on prints 99 vertical white lines 99 Voice Guidance activating 20 speech rate 20 Voice Guidance speech rate adjusting 20 volatile memory 33 erasing 32 volatility statement of 33 W waste toner bottle ordering 39 replacing 50 white pages 84 wireless network Wi‑Fi Protected Setup 34 Wi‑Fi Protected Setup wireless network 34 129
