CX421, CX522, CX622, CX625, MC2325, MC2425, MC2535, MC2640, XC2235, XC4240 MFPs User's Guide December 2018 Machine type(s): 7529 Models: 081, 230, 238, 436, 486, 496, 636, 638, 686, 698, 836, 838, 898 www.lexmark.
Contents 2 Contents Safety information.........................................................................................7 Conventions...........................................................................................................................................................7 Product statements..............................................................................................................................................7 Learning about the printer........................
Contents 3 Setting up and using the accessibility features..................................... 28 Activating Voice Guidance..............................................................................................................................28 Navigating the screen using gestures.........................................................................................................28 Enabling Magnification mode.......................................................................................
Contents 4 Copying on both sides of the paper.............................................................................................................48 Reducing or enlarging copies........................................................................................................................ 48 Collating copies.................................................................................................................................................
Contents 5 Device.................................................................................................................................................................. 66 Print.......................................................................................................................................................................80 Paper...................................................................................................................................................
Contents 6 Paper jam in door A.........................................................................................................................................180 Paper jam in the standard bin.......................................................................................................................185 Paper jam in the multipurpose feeder........................................................................................................189 Paper jam in the manual feeder.............
Safety information 7 Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury. CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock. CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
Safety information 8 CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls.
Safety information 9 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Learning about the printer 10 Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com.
Learning about the printer 11 What are you looking for? Find it here The latest supplemental information, updates, and customer support: Go to http://support.lexmark.com. • • • • • Documentation Driver downloads Live chat support E‑mail support Voice support Note: Select your country or region, and then select your product to view the appropriate support site. Support contact information for your country or region can be found on the website or on the printed warranty that came with the printer.
Learning about the printer 12 Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Learning about the printer 13 Printer configurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Learning about the printer 7 14 Optional 550‑sheet tray Note: This tray is available only in some printer models. 8 Manual feeder 9 Control panel Note: The appearance may vary depending on your printer model. Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Learning about the printer 15 Use the To 1 LINE port Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSL filter, or VoIP adapter, or any other adapter that allows you to access the telephone line to send and receive faxes. 2 Power cord socket Connect the printer to a properly grounded electrical outlet. 3 USB port Attach a keyboard or any compatible option. Note: This port is available only in some printer models.
Using the control panel 16 Using the control panel Lexmark CX421, MC2325, and MC2425 MFPs Use the To 1 Display View printing options, printer status, and error messages. 2 Select button • Select a menu option. • Save the changes in a setting. 3 Arrow buttons • Scroll through the menus or move between screens and menu options. • Adjust the numeric value of a setting. 4 Address book button View the stored addresses. 5 Redial button View the last number dialed.
Using the control panel 17 Lexmark CX522, CX622, MC2535, MC2640, and XC2235 MFPs Use the To • View the printer messages and supply status. • Set up and operate the printer. 1 Display 2 Home button Go to the home screen. 3 Numeric keypad Enter numbers or symbols in an input field. 4 Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds. • Set the printer to Sleep or Hibernate mode.
Using the control panel 18 Lexmark CX625 and XC4240 MFPs Use the 1 Display 2 Home button 3 Power button To • View the printer messages and supply status. • Set up and operate the printer. Go to the home screen. • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds. • Set the printer to Sleep or Hibernate mode. • Wake the printer from Sleep or Hibernate mode. 4 Numeric keypad Enter numbers or symbols in an input field.
Using the control panel 19 Indicator light Printer status Red The printer requires user intervention. Power button light Printer status Off The printer is off, ready, or processing data. Solid amber The printer is in Sleep mode. Blinking amber The printer is in Hibernate mode.
Setting up and using the home screen applications 20 Setting up and using the home screen applications Note: These applications are supported only in some printer models. Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions. Touch To 1 Copy Make copies. 2 E‑mail Send e‑mails. 3 Settings Access the printer menus. 4 Fax Send fax.
Setting up and using the home screen applications Touch 21 To 13 FTP Scan and save documents directly to an FTP server. 14 Bookmarks Organize all bookmarks. 15 Change Language Change the language on the display. Customizing the home screen 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Setting up and using the home screen applications 22 Running a slide show from a flash drive 1 Insert a flash drive into the USB port. 2 From the home screen, touch Slideshow. Images appear in alphabetical order. Note: You can remove the flash drive after the slide show starts, but the images are not stored in the printer. If the slide show stops, then insert the flash drive again to view the images. Setting up Scan Center 1 From the home screen, touch Scan Center.
Setting up and using the home screen applications Using Shortcut Center 1 From the home screen, touch Shortcut Center, and then select a printer function. 2 Touch Create Shortcut, and then configure the settings. 3 Touch Save, and then type a unique shortcut name. 4 Apply the changes. Creating a Cloud Connector profile We recommend logging in to the printer before you create a profile. To enable a login method, see the Embedded Web Server ‑ Security Admin Guide.
Setting up and using the home screen applications 24 3 From the User Accounts section, add or edit a user, and then set the user quota. 4 Apply the changes. Note: For information on how to configure the application and its security settings, see the Device Quotas Administrator’s Guide. Using QR Code Generator You may need administrative rights to access the application. 1 Open a Web browser, and then type the printer IP address in the address field.
Setting up and using the home screen applications 25 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Bookmark Setup > Add Bookmark, and then type a unique name for the bookmark.
Setting up and using the home screen applications Managing contacts Adding contacts 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Address Book. 3 From the Contacts section, add a contact.
Setting up and using the home screen applications 3 Do either of the following: • From the Contacts section, click a contact name, and then edit the information. • From the Contact Groups section, click a group name, and then edit the information. 4 Apply the changes. Deleting contacts or groups 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen.
Setting up and using the accessibility features 28 Setting up and using the accessibility features Notes: • These features are supported only in some printer models. • For more information on the accessibility features of your printer model, see the Accessibility Guide at http://support.lexmark.com. Activating Voice Guidance From the control panel 1 Press and hold the 5 key until you hear a voice message. 2 Select OK. From the keyboard 1 Press and hold the 5 key until you hear a voice message.
Setting up and using the accessibility features Gesture Swipe down then left Swipe up then down 29 Function • Cancel a job. • Go back to the previous setting. • Exit the screen that appears without changing any setting or value. Repeat a spoken prompt. Enabling Magnification mode 1 From the control panel, press and hold the 5 key until you hear a voice message. 2 Select Magnification mode. 3 Select OK.
Loading paper and specialty media 30 Loading paper and specialty media Setting the paper size and type 1 From the control panel, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type > select a paper source For non-touch-screen printer models, press to navigate through the settings. 2 Set the paper size and type.
Loading paper and specialty media 3 Flex, fan, and align the paper edges before loading. 4 Load the paper stack with the printable side faceup, and then make sure that the side guides fit snugly against the paper. Notes: • • • • Load letterhead faceup with the header toward the front of the tray for one‑sided printing. Load letterhead facedown with the header toward the back of the tray for two‑sided printing. Do not slide paper into the tray.
Loading paper and specialty media 5 Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the multipurpose feeder 1 Open the multipurpose feeder. Note: The multipurpose feeder is available only in some printer models. 2 Adjust the guide to match the size of the paper that you are loading.
Loading paper and specialty media 33 3 Flex, fan, and align the paper edges before loading. 4 Load paper with the printable side facedown. • Load letterhead with the printable side facedown and the top edge entering the printer first for one‑sided printing. • Load letterhead with the printable side faceup and the top edge entering the printer last for two‑sided printing. • Load envelopes with the flap side up and against the right side of the paper guide.
Loading paper and specialty media 34 Loading the manual feeder 1 Adjust the guide to match the size of the paper that you are loading. 2 Load a sheet of paper with the printable side facedown. • Load letterhead with the printable side facedown and the top edge entering the printer first for one‑sided printing. • Load letterhead with the printable side faceup and the top edge entering the printer last for two‑sided printing.
Loading paper and specialty media 35 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Settings > Paper > Tray Configuration. 3 Set the same paper size and paper type for the trays that you are linking. 4 Save the settings.
Paper support 36 Paper support Supported paper sizes Note: Your printer model may have a 650‑sheet duo tray, which consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder. The 550‑sheet tray of the 650‑sheet duo tray supports the same paper sizes as the optional 550‑sheet tray. The integrated multipurpose feeder supports different paper sizes, types, and weights.
Paper support Paper size and dimension 37 Standard 250‑sheet tray Manual feeder Optional 650‑sheet duo tray 550‑sheet tray Multipurpose feeder Optional Two‑sided 550‑sheet printing tray Folio 215.9 x 330.2 mm (8.5 x 13 in.) Statement X X X X X X X X X X X X 139.7 x 215.9 mm (5.5 x 8.5 in.) Hagaki 100 x 148 mm (3.94 x 5.83 in.) Universal3,4 98.4 x 148 mm to 215.9 x 355.6 mm (3.87 x 5.83 in. to 8.5 x 14 in.) Universal3,4 76.2 x 127 mm to 215.9 x 355.6 mm (3 x 5 in. to 8.5 x 14 in.
Paper support Paper size and dimension 38 Standard 250‑sheet tray Manual feeder Optional 650‑sheet duo tray 550‑sheet tray Multipurpose feeder Optional Two‑sided 550‑sheet printing tray X X X X X X X X X X X X Monarch 98.425 x 190.5 mm (3.875 x 7.5 in.) X X X Other Envelope5 98.4 x 162 mm to 176 x 250 mm (3.87 x 6.38 in. to 6.93 x 9.84 in.) X X X 10 Envelope 104.8 x 241.3 mm (4.12 x 9.5 in.) DL Envelope 110 x 220 mm (4.33 x 8.66 in.) C5 Envelope 162 x 229 mm (6.38 x 9.01 in.
Paper support Paper type 39 Standard 250‑sheet tray Manual feeder Optional 650‑sheet duo tray 550‑sheet tray Multipurpose feeder Optional 550‑sheet tray Two‑sided printing Plain paper Card stock X Envelopes X X X Paper labels Vinyl labels X Supported paper weights Notes: • Your printer model may have a 650‑sheet duo tray, which consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder.
Paper support Paper type and weight 40 Standard 250‑sheet tray Manual feeder Optional 650‑sheet duo tray 550‑sheet tray Multipurpose feeder Optional 550‑sheet tray Two‑sided printing X Card stock 105.1–162 g/m2 grain long (28.1– 43‑lb bond) Card stock 105.1–200 g/m2 grain long (28.
Printing 41 Printing Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. 1 From the document that you are trying to print, open the Print dialog. 2 If necessary, adjust the settings. 3 Print the document. Printing from a mobile device Note: Mobile printing is available only in some printer models.
Printing 42 Printing from a mobile device using AirPrint AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified printer. Notes: • This application is supported only in some Apple devices. • This application is supported only in some printer models. 1 From the home screen of your mobile device, launch a compatible application. 2 Select an item to print, and then tap the share icon. 3 Tap Print, and then select a printer. 4 Print the document.
Printing Supported flash drives and file types Flash drives • Lexar JumpDrive S70 (16GB and 32GB) • SanDisk Cruzer (16GB and 32GB) • PNY Attache (16GB and 32GB) Notes: – The printer supports high‑speed USB flash drives with full‑speed standard. – USB flash drives must support the File Allocation Table (FAT) system. File types Documents • PDF (version 1.7 or earlier) • XPS • Microsoft file formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx) are supported only in some printer models. Images • • • • • • • .dcx .
Printing 44 Configuring confidential jobs 1 From the control panel, navigate to: Settings > Security > Confidential Print Setup For non‑touch‑screen printer models, press to navigate through the settings. 2 Configure the settings. Use To Max Invalid PIN Set the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted. Confidential Job Expiration Set the expiration time for confidential print jobs.
Printing 45 7 From the printer home screen, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential > enter the PIN > select the print job > configure the settings > Print • For other print jobs, navigate to: Held jobs > select your user name > select the print job > configure the settings > Print For Macintosh users 1 With a document open, choose File > Print. If necessary, click the disclosure triangle to see more options.
Printing 46 Printing a directory list From the control panel, navigate to: Settings > Reports > Print > Print Directory For non-touch-screen printer models, press to navigate through the settings.
Copying 47 Copying Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page • Use the scanner glass for single‑page documents, documents, make sure to align the leading edge before loading. book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Copying 48 Copying on letterhead 1 Load an original document into the ADF tray or on the scanner glass. 2 From the control panel, navigate to: Copy > Copy From > select the size of the original document > Copy To > select a paper source If you are loading into the multipurpose feeder, then navigate to: Copy To > Multipurpose Feeder > select a paper size > Letterhead For non-touch-screen printer models, press to navigate through the settings. 3 Copy the document.
Copying 49 Placing separator sheets between copies 1 Load an original document into the ADF tray or on the scanner glass. 2 From the control panel, navigate to: Copy > Settings > Separator Sheets > On For non-touch-screen printer models, press to navigate through the settings. 3 Adjust the settings. 4 Copy the document. Copying multiple pages onto a single sheet 1 Load an original document into the ADF tray or on the scanner glass.
E-mailing 50 E-mailing Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading. • Make sure to adjust the ADF guides to match the width of the paper that you are loading.
E-mailing 3 Enter the needed information. 4 Apply the changes. Sending an e-mail 1 Load an original document into the ADF tray or on the scanner glass. 2 From the control panel, select E-mail, and then enter the needed information. For non‑touch‑screen printer models, press #, and then enter the shortcut number using the keypad. Note: You can also enter the recipient using the address book. 3 If necessary, configure the output file type settings. 4 Send the e-mail.
Faxing 52 Faxing Setting up the printer to fax Notes: • The following connection methods are applicable only in some countries or regions. • During the initial printer setup, clear the fax function check box and any other function you plan to set up later, and then select Continue. • If the fax function is enabled and not fully set up, then the indicator light may blink red. Warning—Potential Damage: Do not touch cables or the printer in the area shown while actively sending or receiving a fax.
Faxing 53 Setting up fax using a standard telephone line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm.
Faxing 54 Setup 2: Printer is sharing the line with an answering machine Note: If you subscribe to a distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically. Connected to different wall jacks 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to an active analog wall jack.
Faxing 55 Setting up fax in countries or regions with different telephone wall jacks and plugs CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm.
Faxing Connecting the printer to a non‑RJ11 wall jack 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Faxing 57 Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to an N port.
Faxing 58 3 Apply the changes. Setting the fax date and time 1 From the control panel, navigate to: Settings > Device > Preferences > Date and Time > Configure For non-touch-screen printer models, press to navigate through the settings. 2 Configure the settings. Configuring daylight saving time 1 From the control panel, navigate to: Settings > Device > Preferences > Date and Time > Configure For non-touch-screen printer models, press to navigate through the settings.
Faxing 59 Sending a fax Using the control panel 1 Load the original document into the ADF tray or on the scanner glass. 2 From the control panel, select Fax, and then enter the needed information. 3 If necessary, configure other fax settings. 4 Fax the document. Using the computer Note: Make sure that the Universal Fax driver is installed. For Windows users 1 From the document that you are trying to fax, open the Print dialog.
Faxing 60 Creating a fax destination shortcut Note: You may need administrative rights to create a shortcut. 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Shortcuts > Add Shortcut.
Faxing 61 Blocking junk faxes 1 From the control panel, navigate to: Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls For non-touch-screen printer models, press to navigate through the settings. 2 Set Block No Name Fax to On. Holding faxes 1 From the control panel, navigate to: Settings > Fax > Analog Fax Setup > Fax Receive Settings > Holding Faxes For non-touch-screen printer models, press to navigate through the settings. 2 Select a mode.
Scanning 62 Scanning Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading. • Make sure to adjust the ADF guides to match the width of the paper that you are loading.
Scanning 63 3 From the Shortcut Type menu, select FTP, and then configure the settings. 4 Apply the changes. Scanning to a flash drive 1 Load an original document into the ADF tray or on the scanner glass. 2 Insert the flash drive. 3 Select Scan to USB and adjust the settings if necessary. Note: If the USB Drive screen does not appear, then select USB Drive on the control panel. 4 Scan the document.
Scanning 64 Sending scanned documents to a computer 1 Load an original document into the ADF tray or on the scanner glass. 2 From the control panel, navigate to: Scan Profiles > Scan to Computer For non-touch-screen printer models, press to navigate through the settings. 3 Select the scan profile where you want to save the document. Scanning to a Cloud Connector profile 1 Load the document into the ADF tray or on the scanner glass. 2 From the home screen, touch Cloud Connector.
Understanding the printer menus 65 Understanding the printer menus Menu map Device Print Paper Copy • • • • • Preferences • • • • • Layout Remote Operator Panel Notifications Power Management Information Sent to Lexmark Setup Quality Job Accounting XPS • Tray Configuration • • • • • Accessibility • • • • • PDF Restore Factory Defaults Maintenance Visible Home Screen Icons About this Printer PostScript PCL HTML Image • Media Configuration Copy Defaults Fax • Fax Mode • Analog Fax Setup • F
Understanding the printer menus Help Troubleshooting • • • • • • 66 • • • • • • Print All Guides Color Quality Guide Connection Guide Copy Guide E‑mail Guide Fax Guide Print Quality Test Pages Information Guide Media Guide Moving Guide Print Quality Guide Scan Guide Supplies Guide Cleaning the scanner Device Preferences Menu item Description Display Language [List of languages] Set the language of the text that appears on the display.
Understanding the printer menus 67 Menu item Description Date and Time Network Time Protocol Enable NTP [On*] NTP Server Enable Authentication Configure the settings for Network Time Protocol (NTP). Notes: • Enable Authentication appears only in some printer models. • When Enable Authentication is set to MD5 key, Key ID and Password appear. Paper Sizes U.S.* Metric Specify the unit of measurement for paper sizes. Screen Brightness 20–100% (100*) Adjust the brightness of the display.
Understanding the printer menus 68 Remote Operator Panel Menu item Description External VNC Connection Don’t Allow* Allow Connect an external Virtual Network Computing (VNC) client to the remote control panel. Authentication Type None* Standard Authentication Set the authentication type when accessing the VNC client server. Note: When set to Standard Authentication, VNC Password appears. Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 69 Menu item Description E‑mail Alerts Setup E‑mail Setup Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP server. E‑mail Alerts Setup E‑mail Setup Secondary SMTP Gateway Port 1–65535 (25*) Enter the server port number of your secondary or backup SMTP server. E‑mail Alerts Setup E‑mail Setup SMTP Timeout 5‑30 seconds (30*) Specify how long before the printer times out if the SMTP server does not respond.
Understanding the printer menus 70 Menu item Description E‑mail Alerts Setup E‑mail Setup Device‑Initiated E‑mail None* Use Device SMTP Credentials Set whether credentials are required for device‑initiated e‑mails. E‑mail Alerts Setup E‑mail Setup User‑Initiated E‑mail None Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password* Prompt user Set whether credentials are required for user‑initiated e‑mails.
Understanding the printer menus 71 Menu item Description Error Prevention Auto Continue Off On* (5 seconds) Let the printer continue processing or printing a job automatically after clearing certain printer conditions that require user intervention. Error Prevention Auto Reboot Auto Reboot Reboot when idle Reboot always* Reboot never Set the printer to restart when an error occurs.
Understanding the printer menus 72 Menu item Description Jam Content Recovery Scanner Jam Recovery Job level Page level* Specify how to restart a scan job after resolving a paper jam. Note: An asterisk (*) next to a value indicates the factory default setting. Power Management Menu item Description Sleep Mode Profile Print With Display Off Display on when printing Allow printing with display off* Allow printing with the display turned off.
Understanding the printer menus 73 Information Sent to Lexmark Menu item Description Information Sent to Lexmark Supplies and Page Usage (Anonymous) Device Performance (Anonymous) Device Interaction (Anonymous) None of the Above Send printer usage and performance information to Lexmark. Note: Information Send Time and User Information ‑ Level appear only when you select any of the settings in Information Sent to Lexmark, except None of the Above.
Understanding the printer menus 74 Menu item Description Enable Voice Guidance When Headphone Is Attached Off* On Enable Voice Guidance when a headphone is attached to the printer. Speak Passwords/PINs Off* On Set the printer to read out loud passwords or personal identification numbers. Speech Rate Very Slow Slow Normal* Fast Faster Very Fast Rapid Very Rapid Fastest Set the Voice Guidance speech rate. Note: This menu item appears only when a headphone or a speaker is attached to the printer.
Understanding the printer menus 75 Menu item Description USB Configuration USB Speed Full Auto* Set the USB port to run at full speed and disable its high‑speed capabilities. Tray Configuration Tray Linking Automatic* Off Set the printer to link the trays that have the same paper type and paper size settings. Tray Configuration Show Tray Insert Message Off* On Show the Tray Insert message.
Understanding the printer menus 76 Menu item Description Fax Configuration Fax Low Power Support Disable Sleep Permit Sleep Auto* Set fax to enter Sleep mode whenever the printer determines that it should. Fax Configuration Fax Storage Location Disk NAND* Set the storage location for all faxes. Print Configuration Black Only Mode Off* On Print color content in grayscale. Print Configuration Color Trapping Off 1 2* 3 4 5 Enhance the printed output to compensate for misregistration in the printer.
Understanding the printer menus 77 Menu item Description Device Operations Safe Mode Off* On Set the printer to operate in a special mode, in which it attempts to continue offering as much functionality as possible, despite known issues. For example, when set to On, and the duplex motor is nonfunctional, the printer performs one‑sided printing of the documents even if the job is two‑sided printing.
Understanding the printer menus 78 Menu item Description App Configuration LES Applications Off On* Enable the Lexmark Embedded Solutions (LES) applications. Notes: • This menu item is available only in some printer models. • When set to On, this setting does not affect built‑in applications. Scanner Configuration Scanner Manual Registration Print Quick Test Print a Quick Test target page.
Understanding the printer menus 79 Out of Service Erase Menu item Description Out of Service Erase Memory Last Sanitized Hard Disk Last Sanitized Show information on when the printer memory or hard disk was last sanitized. Out of Service Erase Sanitize all information on nonvolatile memory Sanitize all information on hard disk Erase all printer and network settings Clear all settings and applications that are stored in the printer memory or hard disk.
Understanding the printer menus 80 Menu item Description Export Configuration File to USB2 Export configuration files to a flash drive. Export Compressed Logs to USB2 Export compressed log files to a flash drive. Send Logs Cancel Send Send diagnostic information to Lexmark. 1 In some printer models, this menu item can be configured only from the Embedded Web Server. 2 This menu item appears only in some printer models.
Understanding the printer menus 81 Menu item Description Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print multiple page images on one side of a sheet of paper. Pages per Side Ordering Horizontal* Reverse Horizontal Vertical Reverse Vertical Specify the positioning of multiple page images when using Pages per Side.
Understanding the printer menus 82 Menu item Description Job Hold Timeout 0–255 (30*) Set the time in seconds that the printer waits for user intervention before it holds jobs that require unavailable resources and continues to print other jobs in the print queue. Note: This menu item appears only when a printer hard disk is installed. Printer Usage Max Speed Max Yield* Determine how the color imaging kit operates during printing.
Understanding the printer menus 83 Menu item Description Halftone Normal* Detail Enhance the printed output to have smoother lines with sharper edges. Color Saver Off* On Reduce the amount of toner used to print graphics and images. RGB Brightness ‑6 to 6 (0*) Adjust the brightness, contrast, and saturation for color output. RGB Contrast 0 to 5 (0*) Note: This setting does not affect files where CMYK color specifications are used.
Understanding the printer menus 84 Menu item Description RGB Replacement Match the colors of the output with that of the original document. Notes: • This menu item requires that you select the Display‑True‑Black color table. • This menu item appears only in the Embedded Web Server. Note: An asterisk (*) next to a value indicates the factory default setting. Job Accounting Note: This menu appears only when a printer hard disk is installed.
Understanding the printer menus 85 Menu item Description Log Action at Full None* E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post & Delete Current Log Post & Delete Oldest Log Delete Current Log Delete Oldest Log Delete All But Current Delete All Logs Specify how the printer responds when disk usage reaches the maximum limit (100MB). URL to Post Log Specify where the printer posts job accounting logs.
Understanding the printer menus 86 PostScript Menu item Description Print PS Error Off* On Print a page that describes the PostScript® error. Minimum Line Width 1–30 (2*) Set the minimum stroke width. Note: When an error occurs, processing of the job stops, the printer prints an error message, and the rest of the print job is flushed. Notes: • Jobs printed in 1200 dpi use the value directly. • Jobs printed in 4800 CQ use half the value. Lock PS Startup Mode Off* On Disable the SysStart file.
Understanding the printer menus 87 Menu item Description Symbol Set [List of available symbol set] (10U PC‑8*) Specify the symbol set for each font name. Pitch 0.08–100 (10*) Specify the pitch for fixed or monospaced fonts. Orientation Portrait* Landscape Specify the orientation of text and graphics on the page. Lines per Page 1–255 Specify the number of lines of text for each page printed through the PCL® datastream.
Understanding the printer menus 88 Menu item Description Tray Renumber View Factory Defaults Show the factory default value assigned for each paper source. Tray Renumber Restore Defaults Restore the tray renumber values to their factory defaults. Print Timeout Off On* [90] Set the printer to end a print job after it has been idle for the specified amount of time in seconds. Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 89 Menu item Description Scaling Anchor Top Left Best Fit* Anchor Center Fit Height/Width Fit Height Fit Width Adjust the image to fit the printable area. Orientation Portrait* Landscape Reverse Portrait Reverse Landscape Specify the orientation of text and graphics on the page. Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit. Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 90 Media Configuration Universal Setup Menu item Description Units of Measure Inches Millimeters Specify the unit of measurement for the universal paper. Portrait Width 3–14.17 inches (8.50*) 76–359.91 mm (216*) Set the portrait width of the universal paper. Portrait Height 3–14.17 inches (14*) 76–359.91 mm (356*) Set the portrait height of the universal paper.
Understanding the printer menus 91 Media Types Menu item Plain Card Stock Recycled Glossy Labels Vinyl Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [x] Description Specify the texture and weight of the paper loaded. Copy Copy Defaults Menu item Description Content Type Text Text/Photo* Photo Graphics Improve the output result based on the content of the original document.
Understanding the printer menus 92 Menu item Description Separator Sheets None* Between Copies Between Jobs Between Pages Specify whether to insert blank separator sheets when printing. Separator Sheet Source Tray [x] (1*) Multipurpose Feeder Specify the paper source for the separator sheet. Color Off On* Auto Specify whether to print copies in color.
Understanding the printer menus 93 Menu item Description Header/Footer Top left Top middle Top right Bottom left Bottom middle Bottom right Apply a header or footer on the printed output. Overlay Confidential Copy Draft Urgent Custom Off* Specify the overlay text printed on each page of the copy job. Custom overlay Type a custom overlay text. Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 94 Menu item Description Contrast Best for Content* 0 1 2 3 4 5 Specify the contrast of the output. Background Removal Background Detection Content‑based* Fixed Level ‑4 to 4 (0*) Adjust the amount of background visible on a scanned image. Auto Center Off* On Align the content at the center of the page. Mirror Image Off* On Create a mirror image of the original document. Negative Image Off* On Create a negative image of the original document.
Understanding the printer menus 95 Menu item Description Custom Job Scanning Off* On Turn on scanning of custom jobs by default. Allow Save as Shortcut Off On* Save custom copy settings as shortcuts. Sample Copy Print a sample copy. Note: An asterisk (*) next to a value indicates the factory default setting. Fax Fax Mode Menu item Description Fax Mode Analog* Fax Server Disabled Select a fax mode. Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 96 Menu item Description Memory Use All receive Mostly receive Equal* Mostly send All send Set the amount of internal printer memory allocated for faxing. Cancel Faxes Allow* Don't Allow Cancel outgoing faxes before they are transmitted, or cancel incoming faxes before they finish printing. Caller ID Off On* Alternate Show the telephone number of the person sending the fax.
Understanding the printer menus 97 Fax Send Settings Menu item Description Resolution Standard* Fine Super Fine Ultra Fine Set the resolution of the scanned image. Original Size [List of paper sizes] Specify the size of the original document. Orientation Portrait* Landscape Specify the orientation of the original document. Sides Off* Long Edge Short Edge Specify the page orientation of text and graphics when scanning a two‑sided document.
Understanding the printer menus 98 Advanced Imaging Menu item Description Color Balance ‑4 to 4 (0*) Adjust the amount of toner used for each color. Color Dropout None* Red Green Blue Specify which color to drop during scanning, and adjust the dropout setting for that color. Default Red Threshold 0–255 (128*) Default Green Threshold 0–255 (128*) Default Blue Threshold 0–255 (128*) Contrast Best for Content* 0 1 2 3 4 5 Set the contrast of the output.
Understanding the printer menus 99 Menu item Description Sharpness 1–5 (3*) Adjust the sharpness of the scanned image. Temperature ‑4 to 4 (0*) Specify whether to generate a cooler or warmer output. Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description Automatic Redial 0–9 (5*) Adjust the number of redial attempts based on the activity levels of recipient fax machines.
Understanding the printer menus 100 Menu item Description Enable Color Fax Scans Off by default* On by default Never use Always use Enable color scans for fax. Auto Convert Color Faxes to Mono Faxes Off On* Convert all outgoing color faxes to black and white. Confirm Fax Number Off* On Ask the user to confirm the fax number. Dial Prefix Set a dialing prefix. Dialing Prefix Rules Prefix Rule [x] Establish a dialing prefix rule.
Understanding the printer menus 101 Menu item Description Separator Sheet Source Tray [x] (1*) Multipurpose Feeder Specify the paper source for the separator sheet. Output Bin Standard Bin Specify the output bin for received faxes. Fax Footer On Off* Print the transmission information at the bottom of each page from a received fax. Fax Footer Time Stamp Receive* Print Print the time stamp at the bottom of each page from a received fax.
Understanding the printer menus 102 Menu item Description Answer On All Rings* Single Ring Only Double Ring Only Triple Ring Only Single or Double Rings Only Single or Triple Rings Only Double or Triple Rings Only Set a distinctive ring pattern for incoming fax. Auto Answer Off On* Set the printer to receive fax automatically. Manual Answer Code 0–9 (9*) Manually enter a code on the telephone number pad to begin receiving fax.
Understanding the printer menus 103 Fax Cover Page Menu item Description Fax Cover Page Off by Default* On by Default Never Use Always Use Configure the settings for the fax cover page. Include To field Off* On Include From field Off* On From Include Message Field Off* On Message: Include Logo Off* On Include Footer [x] Off* On Footer [x] Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 104 Menu item Description Log Paper Source Tray [x] (1*) Multipurpose Feeder Specify the paper source for printing logs. Logs Display Remote Fax Name* Dialed Number Identify the sender by remote fax name or fax number. Enable Job Log On* Off View a summary of all fax jobs. Enable Call Log On* Off View a summary of fax dialing history. Log Output Bin Standard Bin* Bin [x] Specify the output bin for printed logs.
Understanding the printer menus 105 Menu item Description Reply Address Specify a reply address for sending fax. Subject Specify the fax subject and message. Message Enable analog receive Off* On Set the printer to receive analog faxes. Note: An asterisk (*) next to a value indicates the factory default setting. Fax Server E‑mail Settings Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary Simple Mail Transfer Protocol (SMTP) server for sending e-mail.
Understanding the printer menus Menu item 106 Description Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail.
Understanding the printer menus 107 Menu item Description Content Source Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Improve the output result based on the source of the original document. Fax Resolution Standard* Fine Super Fine Ultra Fine Set the fax resolution. Darkness 1–9 (5*) Set the darkness of the output. Orientation Portrait* Landscape Specify the orientation of text and graphics on the page.
Understanding the printer menus 108 Menu item Description Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP server. Secondary SMTP Gateway Port 1–65535 (25*) Enter the server port number of your secondary or backup SMTP server. SMTP Timeout 5–30 seconds (30*) Set the time before the printer times out if the SMTP server does not respond. Reply Address Specify a reply address in the e‑mail.
Understanding the printer menus 109 Menu item Description Device Userid Specify the user ID and password to connect to the SMTP server. Device Password Kerberos 5 REALM Specify the realm for the Kerberos 5 authentication protocol. NTLM Domain Specify the domain name for the NTLM security protocol. Disable "SMTP server not set up" error Off* On Hide the “SMTP server not set up” error message. Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 110 Menu item Description PDF Settings PDF Version 1.3 1.4 1.5* 1.6 1.7 Archival Version A‑1a* A‑1b Highly Compressed Off* On Secure Off* On Searchable Off* On Archival (PDF/A) Off* On Set the PDF format of the scanned image. Content Type Text Text/Photo* Photo Graphics Improve the output result based on the content of the original document.
Understanding the printer menus 111 Menu item Description Resolution 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Set the resolution of the scanned image. Darkness -4 to 4 (0*) Adjust the darkness of the scanned image. Orientation Portrait* Landscape Specify the orientation of text and graphics on the page. Original Size [List of paper sizes] Set the paper size of the original document.
Understanding the printer menus 112 Menu item Description Auto Color Detect Color Sensitivity 1–9 (5*) Area Sensitivity 1–9 (5*) E‑mail Bit Depth 1 bit* 8 bit Set the amount of color that the printer detects from the original document. JPEG Quality Best for content* 5–95 Set the quality of a JPEG‑format scanned image. Note: This menu item appears only when Color is set to Auto. Notes: • 5 reduces the file size, but lessens the image quality.
Understanding the printer menus 113 Menu item Description Temperature ‑4 to 4 (0*) Specify whether to generate a cooler or warmer output. Blank Pages Blank Page Removal Blank Page Sensitivity Specify whether to include blank pages. Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description Max E‑mail Size 0–65535 (0*) Set the allowable file size for each e‑mail.
Understanding the printer menus 114 Menu item Description Transmission Log Print log* Do Not Print Log Print Only For Error Print a log for successful e‑mail transmission. Log Paper Source Tray [x] (1*) Multipurpose Feeder Specify the paper source for printing logs. Custom Job Scanning Off* On Turn on scanning of custom jobs by default. Scan Preview Off On* Show the scan preview on the display. Allow Save as Shortcut Off On* Save e-mail addresses as shortcuts.
Understanding the printer menus 115 FTP FTP Defaults Menu item Description Format PDF (.pdf)* TIFF (.tif) JPEG (.jpg) XPS (.xps) TXT (.txt) RTF (.rtf) DOCX (.docx) Specify the file format for the scanned image. Global OCR Settings Recognized Languages Auto Rotate Despeckle Auto Contrast Enhance Configure the settings for optical character recognition (OCR). Note: The menu items may vary depending on your printer model. Note: This menu appears only if you have purchased and installed an OCR solution.
Understanding the printer menus 116 Menu item Description Content Source Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Improve the output result based on the source of the original document. Color Black and White Gray Color* Auto Specify the color when scanning an image. Resolution 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Set the resolution of the scanned image. Darkness -4 to 4 (0*) Adjust the darkness of the scanned image.
Understanding the printer menus 117 Advanced Imaging Menu item Description Color Balance -4 to 4 (0*) Adjust the amount of toner used for each color in scan output. Color Dropout Color Dropout None* Red Green Blue Default Red Threshold 0–255 (128*) Default Green Threshold 0–255 (128*) Default Blue Threshold 0–255 (128*) Specify which color to drop during scanning, and adjust the dropout setting for that color.
Understanding the printer menus 118 Menu item Description Negative Image Off* On Create a negative image of the original document. Shadow Detail ‑4 to 4 (0*) Adjust the amount of shadow detail visible on a scanned image. Scan Edge to Edge Off* On Allow edge‑to‑edge scanning of the original document. Sharpness 1–5 (3*) Adjust the sharpness of a scanned image. Temperature ‑4 to 4 (0*) Specify whether to generate a cooler or warmer output.
Understanding the printer menus 119 Menu item Description FTP Bit Depth 1 bit 8 bit* Enable the Text/Photo mode to have smaller file sizes by using 1‑bit image. Note: This menu item appears only when Color is set to Gray. Custom Job Scanning Off* On Turn on scanning of custom jobs by default. Scan Preview Off On* Show a preview of the scan on the display. Allow Save as Shortcut Off On* Save custom FTP settings as shortcuts. Note: This menu item appears only when a hard disk is installed.
Understanding the printer menus 120 Menu item Description PDF Settings PDF Version 1.3 1.4 1.5* 1.6 1.7 Archival Version A‑1a* A‑1b Secure Off* On Archival (PDF/A) Off* On Set the PDF format for the scanned image. Content Type Text Text/Photo* Graphics Photo Improve the output result based on the content of the original document. Content Source Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Improve the output result based on the source of the original document.
Understanding the printer menus 121 Menu item Description Darkness 1–9 (5*) Adjust the darkness of the scanned image. Orientation Portrait* Landscape Specify the orientation of text and graphics on the page. Original Size [List of paper sizes] Set the paper size of the original document. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. • This menu item may vary depending on your printer model.
Understanding the printer menus 122 Menu item Description JPEG Quality Best for content* 5–95 Set the quality of a JPEG‑format image. Notes: • 5 reduces the file size, but lessens the image quality. • 90 provides the best image quality, but produces a large file size. Contrast Best for content* 0 1 2 3 4 5 Specify the contrast of the output. Background Removal Background Detection Content‑based* Fixed Level ‑4 to 4 (0*) Adjust the amount of background visible on a scanned image.
Understanding the printer menus 123 Admin Controls Menu item Description Text Default 5–95 (75*) Set the quality of text on a scanned image. Text/Photo Default 5–95 (75*) Set the quality of text or photo on a scanned image. Photo Default 5–95 (75*) Set the quality of a photo on a scanned image. Use Multi‑Page TIFF On* Off Choose between single- and multiple‑page TIFF files. TIFF Compression LZW* JPEG Set the compression for TIFF files.
Understanding the printer menus Menu item Description Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3)* Print multiple copies in sequence. Sides 1‑Sided* 2‑Sided Specify whether to print on one side or two sides of the paper. Flip Style Long Edge* Short Edge Determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing.
Understanding the printer menus 125 Menu item Description Blank Pages Do Not Print* Print Specify whether to print blank pages in a print job. Note: An asterisk (*) next to a value indicates the factory default setting. Network/Ports Network Overview Menu item Description Active Adapter Auto* Standard Network Wireless Specify how a network is connected. Network Status Show the connection status of the printer network.
Understanding the printer menus 126 Menu item Description Setup Using Mobile App Configure the Wi‑Fi connection using Lexmark Mobile Assistant. Setup On Printer Panel Choose Network Add Wi‑Fi Network Network Name Network Mode Infrastructure Wireless Security Mode Disabled* WEP WPA2/WPA - Personal WPA2 - Personal 802.1x - RADIUS Configure the Wi‑Fi connection using the control panel. Wi‑Fi Protected Setup Start Push Button Method Start PIN Method Note: 802.
Understanding the printer menus 127 Menu item Description WPA2/WPA Personal AES Enable Wi‑Fi security through Wi-Fi Protected Access (WPA). Set Pre‑Shared Key Set the password for secure Wi‑Fi connection. WPA2-Personal AES Enable Wi‑Fi security through WPA2. 802.1x Encryption Mode WPA+ WPA2* Enable Wi‑Fi security through 802.1x standard. Note: This menu item appears only when the Wireless Security Mode is set to WPA2/WPA-Personal.
Understanding the printer menus 128 Menu item Description PCL SmartSwitch Off On* Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. PS SmartSwitch Off On* Set the printer to switch automatically to PS emulation when a print job requires it, regardless of the default printer language. Job Buffering On Off* Temporarily store print jobs in the printer hard disk before printing.
Understanding the printer menus 129 Menu item Description PS SmartSwitch Off On* Set the printer to switch automatically to PS emulation when a print job requires it, regardless of the default printer language. Job Buffering Off On* Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu. Temporarily store jobs on the printer hard disk before printing.
Understanding the printer menus 130 Menu item Description Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network. Note: This menu item appears only in some printer models. Enable DDNS Off* On Update the Dynamic DNS settings. DDNS TTL Specify the current DDNS settings. Default TTL DDNS Refresh Time Enable mDNS Off On* Update multicast DNS settings.
Understanding the printer menus 131 Menu item Description SNMP Versions 1 and 2c Enabled Off On* Allow SNMP Set Off On* Enable PPM MIB Off On* SNMP Community Configure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications.
Understanding the printer menus 132 Menu item Description Base Configuration Default* Compatibility Secure Set the IPSec base configuration. IPSec Device Certificate Specify an IPSec certificate. Note: This menu item appears only when Enable IPSec is set to On. Note: This menu item appears only when Base Configuration is set to Compatibility. Pre‑Shared Key Authenticated Connections Host [x] Address Key Configure the authenticated connections of the printer.
Understanding the printer menus 133 Menu item Description LPD Trailer Page Off* On Print a trailer page for all LPD print jobs. LPD Carriage Return Conversion Off* On Enable carriage return conversion. Note: A trailer page is the last page of a print job. Note: Carriage return is a mechanism that commands the printer to move the position of the cursor to the first position on the same line. Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 134 ThinPrint Menu item Description Enable ThinPrint Off On* Print using ThinPrint. Port Number 4000–4999 (4000*) Set the port number for the ThinPrint server. Bandwidth (bits/sec) 100–1000000 (0*) Set the speed to transmit data in a ThinPrint environment. Packet Size (kbytes) 0–64000 (0*) Set the packet size for data transmission. Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 135 Google Cloud Print Menu item Description Registration Register Register the printer to the Google Cloud Print server. Options Enable Google Cloud Print Off On* Print directly from your Google account. Options Enable Local Discovery Off On* Allow the registered user and other users on the same subnet to send jobs to the printer locally. Options Enable SSL Peer Verification Off On* Verify authenticity of the peer certificate to connect to your Google account.
Understanding the printer menus 136 Security Login Methods Manage Permissions Menu item Description Function Access Access Address Book in Apps Modify Address Book Manage Shortcuts Create Profiles Manage Bookmarks Flash Drive Print Flash Drive Color Printing Flash Drive Scan Copy Function Copy Color Printing Color Dropout E‑mail Function Fax Function FTP Function Release Held Faxes Held Jobs Access User Profiles Cancel Jobs at the Device Change Language Internet Printing Protocol (IPP) Initiate Scans Remo
Understanding the printer menus 137 Menu item Description Device Management Remote Management Firmware Updates Apps Configuration Operator Panel Lock Import/Export All Settings Out of Service Erase Control access to the printer management options.
Understanding the printer menus 138 Menu item Description Add User User Name/Password User Name Password PIN Create local accounts to manage access to the printer functions. User Name/Password Accounts Add User User Name Accounts Add User Password Accounts Add User PIN Accounts Add User Schedule USB Devices Menu item Description Schedules Add New Schedule Schedule access to the USB ports.
Understanding the printer menus 139 Menu item Description Remote Syslog Facility 0 ‑ Kernel Messages 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑ Security/Authorization Messages* 5 ‑ Messages Generated Internally by Syslogs 6 ‑ Line Printer Subsystem 7 ‑ Network News Subsystem 8 ‑ UUCP Subsystem 9 ‑ Clock Daemon 10 ‑ Security/Authorization Messages 11 ‑ FTP Daemon 12 ‑ NTP Subsystem 13 ‑ Log Audit 14 ‑ Log Alert 15 ‑ Clock Daemon 16 ‑ Local Use 0 (local0) 17‑ Local Use 1 (local1) 18 ‑
Understanding the printer menus 140 Menu item Description E‑mail Log Cleared Alert Off* On Send e‑mail notification to the administrator when a log entry is deleted. E‑mail Log Wrapped Alert Off* On Send e‑mail notification to the administrator when the log becomes full and begins to overwrite the oldest entries. Log Full Behavior Wrap Over Older Entries* E‑mail Log Then Delete All Entries Resolve log storage issues when the log fills its allotted memory.
Understanding the printer menus 141 Login Restrictions Menu item Description Login failures 1–10 (3*) Specify the number of failed login attempts before the user gets locked out. Failure time frame 1–60 minutes (5*) Specify the time frame between failed login attempts before the user gets locked out. Lockout time 1–60 minutes (5*) Specify the lockout duration. Web Login Timeout 1–120 minutes (10*) Specify the delay for a remote login before the user is logged off automatically.
Understanding the printer menus 142 Menu item Description Reserve Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time that the printer stores print jobs for printing later. Require All Jobs to be Held Set the printer to hold all print jobs. Off* On Keep duplicate documents Set the printer to print other documents with the same file name without overwriting any of the print jobs. Off* On Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 143 Solutions LDAP Settings Use To Follow LDAP Referrals Off* On Search the different servers in the domain for the logged-in user account. LDAP Certificate Verification No* Yes Enable verification of LDAP certificates. Mobile Services Management Use To AirPrint Print Scan Fax Enable functions in the AirPrint software feature.
Understanding the printer menus 144 Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer preferences, settings, and configurations. Device Menu item Description Device Information Print a report that contains information about the printer. Device Statistics Print a report about printer usage and supply status. Profile List Print a list of profiles that are stored in the printer.
Understanding the printer menus 145 Menu item Description Fax Call Log Print a report about the last 100 attempted, received, and blocked calls. Note: This menu item appears only when Enable Job Log is set to On. Network Menu item Description Network Setup Page Print a page that shows the configured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers.
Understanding the printer menus 146 Printing the Menu Settings Page From the control panel, navigate to: Settings > Reports > Menu Settings Page For non‑touch‑screen printer models, press to navigate through the settings.
Securing the printer 147 Securing the printer Note: The hard disk is supported only in some printer models. Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Securing the printer 148 3 Follow the instructions on the display. Note: This process can take from several minutes to more than an hour, making the printer unavailable for other tasks. Encrypting the printer hard disk This process erases all contents in the hard disk. If necessary, back up important data from the printer before starting the encryption. 1 From the home screen, touch Settings > Security > Disk Encryption > Start encryption. 2 Follow the instructions on the display.
Securing the printer 149 Erase the content of any installed printer memory in the following circumstances: • • • • • • The printer is decommissioned. The printer hard disk is replaced. The printer is moved to a different department or location. The printer is serviced by someone from outside your organization. The printer is removed from your premises for service. The printer is sold to another organization.
Maintaining the printer 150 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Adjusting the speaker volume Adjusting the default internal speaker volume Note: The speaker is available only in some printer models. 1 From the control panel, touch Settings > Device > Preferences > Audio Feedback. 2 Adjust the volume. Notes: • If Quiet Mode is enabled, then audible alerts are turned off.
Maintaining the printer 151 Networking Connecting the printer to a Wi‑Fi network Using the control panel 1 From the home screen, navigate to: Settings > Network/Ports > Wireless For non-touch-screen printer models, press to navigate through the settings. 2 Select Setup On Printer Panel, and then follow the instructions on the display. Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup.
Maintaining the printer 152 Using the personal identification number (PIN) method 1 From the control panel, navigate to: Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start PIN Method For non-touch-screen printer models, press to navigate through the settings. 2 Copy the eight‑digit WPS PIN. 3 Open a Web browser, and then type the IP address of your access point in the address field. Notes: • View the printer IP address on the printer home screen.
Maintaining the printer 153 For Macintosh users 1 From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP. 2 Type the IP address in the address field. 3 Apply the changes. Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Maintaining the printer Cleaning the scanner 1 Open the scanner cover.
Maintaining the printer • Scanner glass • Scanner glass pad 3 Close the scanner cover. If your printer has another ADF glass inside door C, then continue with the following steps. 4 Open door C.
Maintaining the printer 156 5 Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad in door C • ADF glass in door C 6 Close the door. Ordering parts and supplies To order parts and supplies in the U.S., contact 1-800-539-6275 for information about Lexmark authorized dealers in your area. In other countries or regions, go to www.lexmark.com or contact the place where you purchased the printer.
Maintaining the printer 157 Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by the warranty.
Maintaining the printer Item 158 United States and Canada European Economic Area Rest of Asia Pacific Latin America Rest of Europe, Middle East, and Africa Australia and New Zealand Magenta 78C1UM0 78C2UM0 78C3UM0 78C4UM0 78C5UM0 78C6UM0 Yellow 78C1UY0 78C2UY0 78C3UY0 78C4UY0 78C5UY0 78C6UY0 Black 78C1UK0 78C2UK0 78C3UK0 78C4UK0 78C5UK0 78C6UK0 1 Supported only in the CX421, CX522, CX622, and CX625 printer models. 2 Supported only in the CX622 and CX625 printer models.
Maintaining the printer Item 159 United States and Canada European Economic Area Rest of Asia Pacific Latin America Rest of Europe, Middle East, and Africa Australia and New Zealand High yield Return Program toner cartridges Cyan C231HC0 C232HC0 C233HC0 C234HC0 C235HC0 C236HC0 Magenta C231HM0 C232HM0 C233HM0 C234HM0 C235HM0 C236HM0 Yellow C231HY0 C232HY0 C233HY0 C234HY0 C235HY0 C236HY0 Black C231HK0 C232HK0 C233HK0 C234HK0 C235HK0 C236HK0 Extra high yield Return Program t
Maintaining the printer 160 Item Part number Black C250U10 1 Supported only in the MC2325 printer model. 2 Supported only in the MC2425, MC2535, and MC2640 printer models. 3 Supported only in the MC2425 printer model. 4 Supported only in MC2535 and MC2640 printer models.
Maintaining the printer 161 Ordering a maintenance kit Match the maintenance kit to the printer voltage. Notes: • Using certain types of paper may require more frequent replacement of the maintenance kit. • The maintenance kit includes a fuser and pick tires. These parts may be individually ordered and replaced if necessary.
Maintaining the printer 2 Remove the used toner cartridge. 3 Unpack the new toner cartridge.
Maintaining the printer 163 4 Insert the new toner cartridge. 5 Close door B. Replacing the waste toner bottle 1 Open door B until it clicks into place. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Maintaining the printer 164 2 Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Maintaining the printer 3 Remove the right side cover. 4 Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. 5 Unpack the new waste toner bottle.
Maintaining the printer 6 Insert the new waste toner bottle. 7 Insert the right side cover.
Maintaining the printer 167 8 Close door B. 9 Close door A. Replacing an imaging kit 1 Open door B until it clicks into place. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. 2 Open door A.
Maintaining the printer 168 CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 3 Remove the right side cover.
Maintaining the printer 4 Remove the waste toner bottle. 5 Remove the toner cartridges.
Maintaining the printer 170 6 Remove the used imaging kit. 7 Unpack the new imaging kit. Black imaging kit Black and color imaging kit Notes: • The black imaging kit includes the imaging kit and the black developer unit. • The black and color imaging kit includes the imaging kit and the black, cyan, magenta, and yellow developer units. • When replacing the black imaging kit, save the cyan, magenta, and yellow developer units from the used imaging kit.
Maintaining the printer 171 8 Remove the packing material. Note: If you are replacing the black imaging kit, then insert the magenta, cyan, and yellow developer units into the new imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Maintaining the printer 9 Insert the imaging kit until it is fully seated. 10 Insert the toner cartridges.
Maintaining the printer 11 Insert the waste toner bottle. 12 Insert the right side cover.
Maintaining the printer 174 13 Close door B. 14 Close door A. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
Maintaining the printer 175 • If the printer does not have a caster base but is configured with optional trays or output options, then remove the output options and lift the printer off the trays. Do not try to lift the printer and any options at the same time. • Always use the handholds on the printer to lift it. • Any cart used to move the printer must have a surface able to support the full footprint of the printer.
Maintaining the printer 176 Adjusting the brightness of the display Note: This setting is available only in some printer models. 1 From the control panel, navigate to: Settings > Device > Preferences For non-touch-screen printer models, press to navigate through the settings. 2 In the Screen Brightness menu, adjust the setting. Conserving supplies • Print on both sides of the paper. Note: Two-sided printing is the default setting in the print driver. • Print multiple pages on a single sheet of paper.
Maintaining the printer 177 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling. The boxes used to return the cartridges are also recycled. To return Lexmark cartridges for reuse or recycling, do the following: 1 Go to www.lexmark.com/recycle.
Clearing jams 178 Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. • Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator. • Do not slide paper into the tray. Load paper as shown in the illustration.
Clearing jams 179 • Flex, fan, and align the paper edges before loading. • • • • Do not use paper that has been cut or trimmed by hand. Do not mix paper sizes, weights, or types in the same tray. Make sure that the paper size and type are set correctly on the computer or printer control panel. Store paper according to manufacturer recommendations.
Clearing jams 180 Paper jam in trays 1 Remove the tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the tray. Paper jam in door A Paper jam below the fuser 1 Open door A, and then open door B until it clicks into place. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Clearing jams 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 182 3 Close doors B and A. Paper jam in the fuser 1 Open doors A and B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Clearing jams 2 Open the fuser access door, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 184 3 Close doors B and A. Paper jam in the duplex unit 1 Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Clearing jams 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close door A. Paper jam in the standard bin 1 Open door B until it clicks into place, and then remove the jammed paper.
Clearing jams 186 Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Note: Make sure that all paper fragments are removed. 2 Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Clearing jams 3 Open the fuser access door, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 4 Close doors A and B.
Clearing jams Paper jam in the multipurpose feeder Note: The multipurpose feeder is available only in some printer models. 1 Remove paper from the multipurpose feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Flex, fan, and align the paper edges before loading. 4 Reload paper.
Clearing jams 190 Paper jam in the manual feeder 1 Remove the tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the tray. Paper jam in door C 1 Remove all original documents from the ADF tray. 2 Open door C. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Clearing jams 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close door C.
Troubleshooting 192 Troubleshooting Network connection problems Cannot open Embedded Web Server Action Yes No Step 1 Check if the printer is on. Go to step 2. Turn on the printer. Go to step 3. Type the correct printer IP address in the address field. Go to step 4. Install a supported browser. Go to step 5. Contact your administrator. Go to step 6. Secure the cable connections. Is the printer on? Step 2 Make sure that the printer IP address is correct.
Troubleshooting 193 Action Yes No Step 6 Go to step 7. Contact your administrator. The problem is solved. Contact customer support. Action Yes No Step 1 Go to step 2. Wait for the printer to finish processing the other job. Go to step 3. Insert the flash drive into the correct port. Go to step 4. Insert a supported flash drive. The problem is solved. Contact customer support. Check if the web proxy servers are disabled.
Troubleshooting 194 Checking the printer connectivity 1 Print the Network Setup Page. From the control panel, navigate to: Settings > Reports > Network > Network Setup Page For non-touch-screen printer models, press to navigate through the settings. 2 Check the first section of the page and confirm that the status is connected. If the status is not connected, then the LAN drop may be inactive or the network cable may be unplugged or malfunctioning. Contact your administrator for assistance.
Troubleshooting 195 Action Yes No Step 4 a Check if the internal option is available in the print driver. The problem is solved. Contact customer support. Note: If necessary, manually add the internal option in the print driver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 247. b Resend the print job.
Troubleshooting 196 Printer and toner cartridge regions Region Numeric code Worldwide or Undefined region 0 North America (United States, Canada) 1 European Economic Area, Western Europe, Nordic countries, Switzerland 2 Asia Pacific 3 Latin America 4 Rest of Europe, Middle East, Africa 5 Australia, New Zealand 6 Invalid region 9 Note: To find the region settings of the printer and toner cartridge, print the print quality test pages.
Troubleshooting 197 Scanner maintenance required, use ADF Kit The printer is scheduled for maintenance. For more information, go to http://support.lexmark.com or contact your service representative, and then report the message. Paper feed problems Envelope seals when printing Action Yes No Step 1 a Use an envelope that has been stored in a dry environment. Go to step 2. The problem is solved. Contact customer support. The problem is solved.
Troubleshooting Action 198 Yes The problem is Step 2 a From the document that you are trying to print, open the Print solved. dialog, and then select Collate. b Print the document. No Go to step 3. Are the pages collated correctly? Step 3 a Reduce the number of pages to print. The problem is solved. Contact customer support. Yes No b Print the document.
Troubleshooting 199 Paper frequently jams Action Yes No Step 1 a Remove the tray. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. b Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill indicator. • Make sure to print on recommended paper size and type. c Insert the tray. d Print the document.
Troubleshooting 200 Jammed pages are not reprinted Action a From the control panel, navigate to: Settings > Device > Notifications > Jam Content Recovery Yes No The problem is solved. Contact customer support. For non-touch-screen printer models, press to navigate through the settings. b Select On or Auto, and then apply the changes. c Print the document.
Troubleshooting 201 Dark print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Yes No Step 1 a Perform Color Adjust. From the control panel, navigate to: Go to step 2. The problem is solved. Go to step 3.
Troubleshooting 202 Action Yes No Step 4 Go to step 5. Go to step 6. Go to step 6. The problem is solved. Contact customer support. The problem is solved. Check if the paper has texture or rough finishes. Are you printing on textured or rough paper? Step 5 a Replace textured or rough paper with plain paper. b Print the document. Is the print too dark? Step 6 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity.
Troubleshooting 203 Action Yes No Step 2 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 3. The problem is solved. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel. Navigate to: Settings > Paper > Tray Configuration > Paper Size/Type b Print the document.
Troubleshooting 204 Action Yes No Step 1 a Perform Color Adjust. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a Adjust the paper guides to the correct position for the paper loaded. b Print the document. The problem is solved. Go to step 2. The problem is solved. Go to step 3. From the control panel, navigate to: Settings > Print > Quality > Advanced Imaging > Color Adjust b Print the document.
Troubleshooting 205 Action Yes No Step 3 a Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. The problem is solved. Contact customer support. Note: Make sure that the setting matches the paper loaded. b Print the document. Are the margins correct? Light print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages.
Troubleshooting 206 Action Yes No Step 3 a Turn off Color Saver. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Go to step 6. Go to step 7. Go to step 7. The problem is solved. Go to step 8. The problem is solved. From the control panel, navigate to: Settings > Print > Quality > Color Saver b Print the document. Is the print light? Step 4 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.
Troubleshooting 207 Action Yes No Step 8 a Remove, and then insert the imaging kit. Contact customer support. The problem is solved. Warning—Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs. b Print the document.
Troubleshooting 208 Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. to Action Yes No Step 1 Go to step 2. Contact customer support. Go to step 4. Go to step 3. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Check the printer for leaked toner contamination.
Troubleshooting 209 Action Yes No Step 5 a Remove, and then insert the imaging kit. Contact customer support. The problem is solved. Yes No Warning—Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs. b Print the document. Is the print mottled? Paper curl Action Step 1 Go to step 2.
Troubleshooting 210 Action Yes No Step 3 Go to step 4. The problem is solved. Contact customer support. The problem is solved. Print on the other side of the paper. a Remove paper, flip it over, and then reload paper. b Print the document. Is the paper curled? Step 4 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. b Print the document.
Troubleshooting 211 Action Yes No Step 3 a Check if the paper loaded is supported. Contact customer support. The problem is solved. Note: If paper is not supported, then load a supported paper. b Print the document. Is the print crooked or skewed? Solid color or black images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages.
Troubleshooting 212 Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Yes No Step 1 a Adjust the paper guides in the tray to the correct position for the paper loaded. b Print the document. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support.
Troubleshooting 213 Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Yes No Step 1 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support.
Troubleshooting Action a Remove, and then insert the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. 214 Yes No Contact customer support. The problem is solved. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs. b Print the document.
Troubleshooting 215 Action Yes No Step 2 a Load paper from a fresh package. Go to step 3. The problem is solved. Contact customer support. The problem is solved. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Print the document. Do dark lines appear on prints? Step 3 a Remove, and then insert the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light.
Troubleshooting 216 Action Yes No Step 1 Using a blank sheet of paper, make a two‑sided copy using the ADF. Go to step 2. Go to step 3. Go to step 3. The problem is solved.
Troubleshooting 217 Action Yes No Step 3 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel. Navigate to: Settings > Paper > Tray Configuration > Paper Size/Type b Print the document.
Troubleshooting 218 Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. • If horizontal white lines keep appearing on your prints, then see the “Repeating defects” topic. Action Yes No Step 1 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 2.
Troubleshooting 219 Action Yes No Step 1 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel. Navigate to: Settings > Paper > Tray Configuration > Paper Size/Type b Print the document.
Troubleshooting Action a Using the Print Quality Test Pages, measure the distance between the repeating defects on the affected color page. b Check if the repeating defects match any of the following measurements: 220 Yes No Take note of the distance, and then contact customer support. Take note of the distance, and then contact customer support. Imaging kit • 94.20 mm (3.71 in.) • 29.80 mm (1.17 in.) • 23.20 mm (0.91 in.) Developer unit • 43.90 mm (1.73 in.) • 45.50 mm (1.79 in.
Troubleshooting Action 221 Yes Step 3 The problem is If you are printing from the Internet, then the printer may be reading solved. the multiple job titles as duplicates. No Go to step 4. For Windows users a Open the Printing Preferences dialog. b From the Print and Hold section, select Keep duplicate documents. c Enter a PIN. d Resend the print job. For Macintosh users a Save and name each job differently. b Send the job individually.
Troubleshooting 222 Slow printing Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. The problem is solved. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? Step 2 a Make sure that the printer is not in Eco‑Mode or Quiet Mode.
Troubleshooting 223 Action Yes No Step 5 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 6. The problem is solved. Go to step 7. The problem is solved. Go to step 8. The problem is solved. Go to step 9. The problem is solved. Contact customer support. The problem is solved. Notes: • Make sure that the setting matches the paper loaded. • Heavier paper prints more slowly.
Troubleshooting 224 Print jobs do not print Action Yes Step 1 The problem is solved. a From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer. b Print the document. No Go to step 2. Is the document printed? The problem is solved. Go to step 3. The problem is solved. Go to step 4. Step 4 The problem is a Turn off the printer, wait for about 10 seconds, and then turn on solved. the printer. b Print the document. Go to step 5.
Troubleshooting 225 The printer is not responding Action Yes No Step 1 The problem is solved. Go to step 2. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. Is the printer responding? Step 2 Check if the electrical outlet is turned off by a switch or breaker.
Troubleshooting 226 Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 a Check if you are printing on the correct paper. Go to step 2. Load the correct paper size and paper type. The problem is solved. Go to step 3. The problem is solved. Contact customer support. b Print the document. Is the document printed on the correct paper? Step 2 a Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog.
Troubleshooting 227 Modifying the colors in printed output For non-touch-screen printer models, press to navigate through the settings. 1 From the control panel, navigate to: Settings > Print > Quality > Advanced Imaging > Color Correction 2 From the Color Correction menu, select Manual > Color Correction Content. 3 Choose the appropriate color conversion setting.
Troubleshooting 228 How does the printer know what color to print? When printing a document, information describing the type and color of each object is sent to the printer and is passed through color conversion tables. Color is translated into the appropriate amounts of cyan, magenta, yellow, and black toner used to produce the color you want. The object information determines the application of color conversion tables.
Troubleshooting 229 The print appears tinted Action Yes No Step 1 Go to step 2. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 The problem is solved. Go to step 2. Step 2 The problem is Make sure that the cable connections for the following equipment solved. are secure: Go to step 3. Perform Color Adjust.
Troubleshooting 230 Action Yes No Step 3 Go to step 5. Go to step 4. The problem is solved. Go to step 5. The problem is Check if the printer is connected to an analog phone service or to solved. the correct digital connector. Go to step 6. Check for a dial tone. • Call the fax number to check if it is working properly. • If you are using the On Hook Dial feature, then turn up the volume to check if you hear a dial tone. Can you hear a dial tone? Step 4 Check the telephone wall jack.
Troubleshooting 231 Action Yes No Step 7 The problem is solved. Contact customer support. Action Yes No Step 1 The problem is solved. Go to step 2. The problem is solved. Contact customer support. Action Yes No Step 1 Make sure that the paper source is not empty. The problem is solved. Go to step 2. The problem is solved. Go to step 3. Scan the original document one page at a time. a Dial the fax number. b Scan the document.
Troubleshooting 232 Action Yes No Step 3 The problem is solved. Contact customer support. Action Yes No Step 1 The problem is solved. Go to step 2. The problem is solved. Contact customer support. Yes No If the printer is printing blank pages, then see “Blank or white pages” on page 200. Can you receive faxes? Poor fax print quality Make sure that there are no print quality defects. a From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages.
Troubleshooting 233 Action Yes No Step 2 a Make sure that the cables between the printer and the print server are secure. The problem is solved. Contact customer support. Yes No For more information, see the setup documentation that came with the printer. b Resend the scan job. Can you send the scan job? Partial copies of document or photo Action The problem is Step 1 a Make sure that the document or photo is loaded facedown on solved. the upper left corner of the scanner glass.
Troubleshooting 234 Action Yes No Step 2 a Check the quality of the original document or photo. The problem is solved. Contact customer support. Yes No b Adjust the scan quality settings. c Copy the document or photo. Is the copy quality satisfactory? Scan job was not successful Action The problem is Step 1 solved. Check the cable connections. a Make sure that the Ethernet or USB cable is securely connected to the computer and the printer. b Resend the scan job. Go to step 2.
Troubleshooting 235 Scanning takes too long or freezes the computer Action Yes No Close all applications that are interfering with the scan. Contact customer support. The problem is solved. Action Yes No Step 1 a Check if the power cord is connected properly to the printer and the electrical outlet. The problem is solved. Go to step 2. The problem is solved. Go to step 3.
Troubleshooting 236 5 Compare the Copy Quick Test page with the original document. Note: If the margins of the test page are different from the original document, then adjust Left Margin and Top Margin. 6 Repeat step 4 and step 5 until the margins of the Copy Quick Test page closely match the original document.
Upgrading and migrating 237 Upgrading and migrating Hardware Available internal options • Memory cards – PCIe – DDR3 DRAM – Flash memory • Optional cards – Font cards – Firmware cards • Forms and Bar Code • PRESCRIBE • Printer hard disk (SATA) Note: Some options are available only in some printer models.
Upgrading and migrating 238
Upgrading and migrating 239 4 Attach the access cover. 5 Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near and easily accessible. 6 Turn on the printer.
Upgrading and migrating 240 Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Turn off the printer.
Upgrading and migrating 241 4 Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. 5 Insert the memory card until it clicks into place. 6 Attach the access cover. 7 Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Upgrading and migrating 4 Unpack the optional card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. 5 Push the card firmly into place.
Upgrading and migrating 243 Note: The entire length of the connector on the card must touch and be flush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. 6 Attach the access cover. 7 Connect the power cord to the printer, and then to the electrical outlet.
Upgrading and migrating 4 Unpack the printer hard disk. 5 Attach the hard disk, and then connect the hard disk interface cable to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Upgrading and migrating 245 6 Attach the access cover. 7 Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 8 Turn on the printer.
Upgrading and migrating 246 Installing optional trays Note: Depending on your printer model, you may install a 650‑sheet duo tray or both the 650‑sheet duo tray and 550‑sheet tray. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Upgrading and migrating 247 5 Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 6 Turn on the printer. Add the tray in the print driver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 247.
Upgrading and migrating 248 Firmware Exporting or importing a configuration file You can export the configuration settings of your printer into a text file, and then import the file to apply the settings to other printers. 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Notices 249 Notices Product information Product name: Lexmark CX421adn; Lexmark CX522ade; Lexmark CX622ade; Lexmark CX625ade, CX625adhe; Lexmark MC2325adw; Lexmark MC2425adw; Lexmark MC2535adw; Lexmark MC2640adwe; Lexmark XC2235; Lexmark XC4240 MFPs Machine type: 7529 Model(s): 081, 230, 238, 436, 486, 496, 636, 638, 686, 698, 836, 838, 898 Edition notice December 2018 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC.
Notices 250 Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print and Google Chrome are trademarks of Google Inc. Android and Google Play are trademarks of Google LLC.
Notices 251 Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Notices 252 To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present.
Notices 253 Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic inputs. One-sided: 400 (CX421, MC2325, MC2425); 530 (CX522, MC2535, XC2235); 580 (CX622, MC2640); 580 (CX625, XC4240) Two-sided: 280 (CX421, MC2325, MC2425); 360 (CX522, MC2535, XC2235); 420 (CX622, MC2640); 420 (CX625, XC4240) Copy The product is generating hard‑copy output from hard‑copy original documents.
Notices 254 • Using the Schedule Power modes Factory default Hibernate Timeout for this product in all countries or regions 3 days The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified between one hour and one month. Off mode If this product has an off mode which still consumes a small amount of power, then to completely stop product power consumption, disconnect the power supply cord from the electrical outlet.
Notices 255 The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark representative.
Notices 256 sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services. This equipment shall not be set up to make automatic calls to the Telecom “111” Emergency Service. This equipment may not provide for the effective hand-over of a call to another device connected to the same line.
Notices 257 Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un filtre de tonalité de facturation suisse (nº de référence Lexmark : 80D1877) devant être installé sur toute ligne recevant des impulsions de comptage en Suisse. Verwendung dieses Produkts in der Schweiz Für dieses Produkt muss ein schweizerischer Billing Tone Filter zur Zählzeichenübertragung (Lexmark Teilenummer 80D1877) für jede Leitung installiert werden, über die in der Schweiz Zeitsteuertakte übertragen werden.
Notices 258 Industrie Canada (Canada) Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférences et (2) il doit accepter toutes les interférences, y compris les celles qui peuvent entraîner un fonctionnement indésirable.
Notices 259 • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult your point of purchase or service representative for additional suggestions. The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment.
Notices 260 relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances in electrical and electronic equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft.
Notices 261 Industry Canada compliance statement This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard ICES-003. Avis de conformité aux normes de l’industrie du Canada Cet appareil numérique de classe A est conforme aux exigences de la norme canadienne relative aux équipements pouvant causer des interférences NMB-003.
Notices 262 STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International, Inc., Lexington, KY This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the country-specific warranty information that came with your product.
Notices 263 As part of your warranty service and/or replacement, Lexmark may update the firmware in your printer to the latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized use of genuine Lexmark products will not be impacted.
Notices 264 This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended beneficiaries of this limitation.
Index 265 Index A accessing the controller board 237 activating Voice Guidance 28 adapter plug 55 adding contacts 26 adding groups 26 adding hardware options print driver 247 adding internal options print driver 247 adjusting ADF registration 236 scanner registration 235 adjusting speech rate Voice Guidance 29 adjusting the brightness display 176 adjusting the default headphone volume 150 adjusting the default speaker volume 150 adjusting the fax darkness 60 adjusting toner darkness 226 AirPrint using 42
Index FTP address 62 creating an e‑mail shortcut 51 creating an FTP shortcut 62 creating bookmarks 24 creating folders for bookmarks 25 Customer Support using 24 customer support contacting 236 customizing the display 21 D date and time fax settings 58 daylight saving time configuring 58 deactivating the Wi‑Fi network 152 default headphone volume adjusting 150 default speaker volume adjusting 150 Defective flash detected 195 deleting contacts 27 deleting groups 27 Device Quotas setting up 23 directory list
Index held jobs 44 printing from a Macintosh computer 44 printing from Windows 44 Hibernate mode configuring 175 holding faxes 61 home screen customizing 21 showing icons 21 home screen icons using 20 HTTP/FTP Settings menu 133 humidity around the printer 252 I icons on the home screen showing 21 imaging kit ordering 160 replacing 167 importing a configuration file using the Embedded Web Server 248 indicator light understanding the status 18 installing a memory card 240 installing an optional card 241 instal
Index Wi‑Fi Direct 135 XPS 85 menu map 65 Menu Settings Page printing 146 menus Disk Encryption 142 Schedule USB Devices 138 mobile device printing from 41, 42 Mopria Print Service using 41 moving the printer 174 multipurpose feeder loading 32 N navigating the screen using gestures 28 navigating the screen using gestures 28 noise emission levels 250 Non‑Lexmark supply 196 non‑volatile memory 148 Not enough free space in flash memory for resources 195 notices 250, 251, 252, 253, 254, 257, 258, 259, 260, 261
Index printer port settings changing 152 printer ports 14 printer settings restoring factory default 148 printer software, installing 247 printer status 18 printing directory list 46 font sample list 45 from a Cloud Connector profile 45 from a computer 41 from a flash drive 42 from a mobile device 41 Menu Settings Page 146 quality test pages 145 printing confidential and other held jobs from a Macintosh computer 44 from Windows 44 printing from a computer 41 printing from a flash drive 42 Push Button method 15
Index T temperature around the printer 12, 252 toner cartridge ordering 157 replacing 161 toner cartridges recycling 177 toner darkness adjusting 226 trays installing 246 loading 30 troubleshooting cannot open Embedded Web Server 192 FAQ about color printing 227 printer is not responding 225 troubleshooting, copy partial copies of documents or photos 233 poor copy quality 233 scanner does not respond 235 scanner unit does not close 234 troubleshooting, fax cannot send faxes 231 cannot send or receive faxes
