CX510 Series User's Guide September 2014 Machine type(s): 7527 Model(s): 636, 637 www.lexmark.
Contents 2 Contents Safety information.......................................................................................7 Learning about the printer...........................................................................9 Finding information about the printer......................................................................................................9 Selecting a location for the printer.......................................................................................................
Contents 3 Networking..............................................................................................................................................37 Verifying printer setup............................................................................................................................41 Loading paper and specialty media............................................................42 Setting the paper size and type..................................................................
Contents 4 E-mailing a document..............................................................................................................................84 Customizing e-mail settings.....................................................................................................................85 Canceling an e-mail.................................................................................................................................86 Understanding the e-mail options....................
Contents 5 Erasing non‑volatile memory................................................................................................................202 Erasing printer hard disk memory.........................................................................................................203 Configuring printer hard disk encryption..............................................................................................203 Finding printer security information.........................................
Contents 6 Solving printer problems.......................................................................................................................264 Solving print problems..........................................................................................................................270 Solving copy problems..........................................................................................................................297 Solving fax problems.....................................
Safety information 7 Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices.
Safety information 8 CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Learning about the printer 9 Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available at http://support.lexmark.com.
Learning about the printer 10 What are you looking for? Find it here The latest supplemental information, updates, and customer support: Lexmark support Web site— http://support.lexmark.com • • • • • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Learning about the printer 11 5 3 4 2 1 1 Right side 304.8 mm (12 in.) 2 Front 508 mm (20 in.) 3 Left side 76.2 mm (3 in.) 4 Rear 101.6 mm (4 in.) 5 Top 291.7 mm (11.5 in.) Printer configurations CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options.
Learning about the printer Basic models 1 Printer control panel 2 Automatic document feeder (ADF) 3 Standard bin 4 Top door latch 5 Right side cover 6 Standard 250-sheet tray (Tray 1) 7 Manual feeder 8 Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) 9 Optional 550-sheet tray (Tray 3) Understanding the basic functions of the scanner • • • • • Make quick copies or set the printer to perform specific copy jobs. Send a fax using the printer control panel.
Learning about the printer 13 Using the ADF and scanner glass Scanner glass A B C Automatic document feeder (ADF) Use the scanner glass for single‑page documents, book pages, Use the ADF for multiple‑page documents including two- small items (such as postcards or photos), transparencies, photo sided (duplex) pages. paper, or thin media (such as magazine clippings). Using the ADF When using the ADF: • • • • • Load the document into the ADF tray faceup, short edge first.
Understanding the printer control panel 14 Understanding the printer control panel Using the printer control panel 1 8 Use the 3 2 7 6 4 5 To 1 Display 2 Home button Go to the home screen. 3 Sleep button Enable Sleep mode or Hibernate mode. 4 Keypad Enter numbers, letters, or symbols. 5 Indicator light Check the status of the printer. 6 Start button Start a job, depending on which mode is selected. 7 Stop or cancel button Cancel all printer activity.
Understanding the printer control panel 15 1 2 3 4 5 6 14 7 13 8 12 11 Touch 10 9 To 1 Change Language Launch the Change Language pop‑up window that lets you change the primary language of the printer. 2 Copy Access the Copy menus and make copies. 3 Fax Access the Fax menus and send fax. 4 E-mail Access the E-mail menus and send e‑mails. 5 FTP Access the File Transfer Protocol (FTP) menus and scan documents directly to an FTP server. 6 Arrows Scroll up or down.
Understanding the printer control panel 16 Features Feature Description Menu trail line A menu trail line is located at the top of each menu screen. This feature shows the path taken to arrive at the current menu. Example: Menus > Settings > Copy Settings > Number of Copies Touch any of the underlined words to return to that menu. Attendance message alert If an attendance message affects a function, then this icon appears and the red indicator light blinks.
Understanding the printer control panel 17 Sleep button light Printer status Blinking amber for 0.1 second, then goes completely off for 1.9 seconds in a slow, pulsing pattern The printer is in Hibernate mode. Using the touch-screen buttons Note: Your home screen, icons, and buttons may vary, depending on your home screen customization settings, administrative setup, and active embedded solutions. 1 7 6 5 Touch To 1 Arrows View a list of options. 2 Copy It Print a copy.
Understanding the printer control panel Touch Cancel Reset To • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset values on the screen.
Setting up and using the home screen applications 19 Setting up and using the home screen applications Notes: • Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded applications. Some applications are supported only in some printer models. • There may be additional solutions and applications available for purchase. For more information, go to www.lexmark.com or contact the place where you purchased the printer.
Setting up and using the home screen applications 20 3 Press Enter. Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly. Customizing the home screen 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Setting up and using the home screen applications 21 Activating the home screen applications Finding information about the home screen applications Your printer comes with preinstalled home screen applications. Before you can use these applications, you must first activate and set up these applications using the Embedded Web Server. For more information on accessing the Embedded Web Server, see “Accessing the Embedded Web Server” on page 19.
Setting up and using the home screen applications 22 Setting up Card Copy Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Use To Quickly and easily copy insurance, identification, and other wallet‑size cards. You can scan and print both sides of a card on a single page, saving paper and showing the information on the card in a more convenient manner.
Setting up and using the home screen applications Use 23 To Create shortcuts on the printer home screen, with settings for up to 25 frequently used copy, fax, or email jobs. To use the application, touch MyShortcut, and then follow the instructions on the printer display. Setting up Multi Send Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com.
Setting up and using the home screen applications Use 24 To Scan a document and send it to a shared network folder. You can define up to 30 unique folder destinations. Notes: • The printer must have permission to write to the destinations. From the computer where the destination is specified, use sharing, security, and firewall settings to allow the printer at least a write access. For help, see the documentation that came with your operating system.
Setting up and using the home screen applications 25 Exporting and importing a configuration You can export configuration settings into a text file, and then import the file to apply the settings to other printers. 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 27 Note: This task requires a flat‑head screwdriver. 1 At the back of the printer, turn the screws counterclockwise to remove them. 2 Slightly open the controller board access cover, and then shift to the right to remove it. 2 1 3 Locate the appropriate connector on the controller board. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Additional printer setup 28 3 1 Flash memory or font card connector 2 Printer hard disk connector 3 Memory card connector 2 1 4 Reattach the cover.
Additional printer setup 5 Turn the screws clockwise to lock the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Access the controller board.
Additional printer setup 30 3 Align the notch (1) on the memory card with the ridge (2) on the connector. 1 2 4 Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. 1 2 5 Close the controller board access cover.
Additional printer setup 31 Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 32 4 Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the controller board access door.
Additional printer setup 33 CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 4 Align the printer with the 650‑sheet duo tray, and then lower the printer into place.
Additional printer setup 35 5 Install the dust covers. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver” on page 37. Attaching cables CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm.
Additional printer setup 36 8 1 7 2 6 3 5 4 Use the To 1 USB wireless port Attach an optional wireless network adapter. 2 Security lock port Lock the controller board. 3 Printer power cord socket Connect the printer to a properly grounded electrical outlet. 4 LINE port Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSL filter, or VoIP adapter, or any other adapter that allows you to access the telephone line to send and receive faxes.
Additional printer setup 37 3 For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users 1 Open the printers folder. In Windows 8 From the Search charm, type run, and then navigate to: Run > type control printers > OK In Windows 7 or earlier a Click , or click Start and then click Run. b Type control printers. c Press Enter, or click OK.
Additional printer setup 38 Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing the printer. • • • • A valid, unique IP address for the printer to use on the network The network gateway The network mask A nickname for the printer (optional) Note: A printer nickname can make it easier for you to identify your printer on the network. You can choose to use the default printer nickname, or assign a name that is easier for you to remember.
Additional printer setup 39 Notes: – If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility of the computer network adapter, and then look for the network name. If you cannot find the SSID or the security information for your network, then see the documentation that came with the access point, or contact your system support person.
Additional printer setup 40 Using the Push Button Configuration method 1 From the printer control panel, navigate to: > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup > Wi‑Fi Protected Setup > Start Push Button Method 2 Follow the instructions on the printer display.
Additional printer setup 41 Verifying printer setup When all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: • Menu settings page—Use this page to verify that all printer options are installed correctly. A list of installed options appears toward the bottom of the page. If an option you installed is not listed, then it is not installed correctly. Remove the option, and then install it again.
Loading paper and specialty media 42 Loading paper and specialty media Proper selection and loading of media can improve how reliably documents print. For more information, see “Avoiding jams” on page 235 and “Storing paper” on page 58.
Loading paper and specialty media 43 2 If the paper is longer than letter‑size paper, then squeeze and then slide the length guide at the back of the tray to extend it. 1 2 3 Squeeze, and then slide the length guide tab to the correct position for the size of the paper being loaded. 1 2 Note: Use the paper size indicators on the bottom of the tray to help position the guide.
Loading paper and specialty media 44 4 Squeeze, and then slide the width guide tab to the correct position for the size of the paper being loaded. 1 2 Note: Use the paper size indicators on the bottom of the tray to help position the guides. 5 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 6 Load the paper stack with the recommended printable side faceup.
Loading paper and specialty media 45 8 Insert the tray. 9 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Mixing paper sizes or paper types in a tray may cause jams. Loading the manual feeder The standard 250‑sheet tray has an integrated manual feeder that can be used to print on different types of paper one sheet at a time.
Loading paper and specialty media 46 Loading the 650‑sheet duo tray The 650‑sheet duo tray (Tray 2) consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder. The tray is loaded in the same way as the 250‑sheet tray and the optional 550‑sheet tray, and supports the same paper types and sizes. The only differences are the look of the guide tabs and the location of the paper size indicators. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Loading paper and specialty media Loading the multipurpose feeder 1 Push the multipurpose feeder latch to the left. 2 Open the multipurpose feeder. 3 Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open.
Loading paper and specialty media 48 4 Prepare the paper for loading. • Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges, and then fan them. Straighten the edges on a level surface. Note: Avoid touching the printable side of transparencies. Be careful not to scratch them. • Flex a stack of envelopes back and forth to loosen them, and then fan them.
Loading paper and specialty media 5 49 Paper size indicator 6 Load the paper, and then adjust the width guide to lightly touch the edge of the paper stack. • Load paper, card stock, and transparencies with the recommended printable side facedown and the top edge entering the printer first. • Load envelopes with the flap side up and against the right side of the paper guide. Notes: • Do not load or close the multipurpose feeder while a job is printing. • Load only one size and type of paper at a time.
Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu. 3 Change the paper size and type settings for the trays you are linking. • To link trays, make sure the paper size and type for the tray match that of the other tray. • To unlink trays, make sure the paper size or type for the tray does not match that of the other tray. 4 Click Submit.
Loading paper and specialty media 51 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu > Custom Types. 3 Select a custom paper type name, and then select a paper type. Note: Paper is the factory default paper type for all user‑defined custom names. 4 Click Submit.
Paper and specialty media guide 52 Paper and specialty media guide Notes: • • • • Make sure that the paper size, type, and weight are set correctly on the computer or on the control panel. Flex, fan, and straighten specialty media before loading them. The printer may print at a reduced speed to prevent damage to the fuser. For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark support Web site at http://support.lexmark.com.
Paper and specialty media guide 53 Source Printing Printable side Paper orientation Manual feeder One‑sided Facedown Load the sheet with the top edge entering the printer first. Two‑sided Faceup Load the sheet with the bottom edge entering the printer first. Multipurpose feeder One‑sided Facedown Load the sheet with the top edge entering the printer first. Multipurpose feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer first.
Paper and specialty media guide 54 Tips on using transparencies Print a test page on the transparencies being considered for use before buying large quantities. • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the transparencies loaded in the tray. • • • • • Print a test page on the transparencies being considered for use before buying large quantities. Feed transparencies from the 250-sheet tray, manual feeder, or multipurpose feeder.
Paper and specialty media guide 55 • Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge warranties. • Do not use labels with exposed adhesive. • Before loading labels on the tray, flex and fan labels to loosen them. Straighten the edges on a level surface. Tips on using card stock Card stock is heavy, single‑ply specialty media.
Paper and specialty media guide 56 Smoothness Paper smoothness directly affects print quality. If paper is too rough, then toner cannot fuse to it properly. If paper is too smooth, then it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffield points; smoothness between 150 and 250 Sheffield points produces the best print quality. Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly.
Paper and specialty media guide 57 To help avoid paper jams and poor print quality: • Always use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This information is usually indicated on the paper package. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, types, or weights in the same tray; mixing results in jams. • Do not use coated papers unless they are specifically designed for electrophotographic printing.
Paper and specialty media guide 58 Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity between 40 and 60 percent. • • • • Store paper in cartons, on a pallet or shelf, rather than on the floor. Store individual packages on a flat surface.
Paper and specialty media guide Paper size and dimension Standard 250‑sheet tray JIS B5 59 Manual feeder 650‑sheet duo tray 550‑sheet tray Multipurpose feeder 550‑sheet tray ADF Scanner glass Duplex mode X 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 X 1 1 1 1 X 182 x 257 mm (7.2 x 10.1 in.) Letter 216 x 279 mm (8.5 x 11 in.) Legal X 216 x 356 mm (8.5 x 14 in.) Executive X 184 x 267 mm (7.3 x 10.5 in.) Oficio (Mexico) 216 x 340 mm (8.5 x 13.4 in.) Folio 216 x 330 mm (8.
Paper and specialty media guide 60 Paper size and dimension Standard 250‑sheet tray Manual feeder 650‑sheet duo tray 550‑sheet tray ADF Scanner glass Duplex mode 7 3/4 Envelope (Monarch) X X 1 X X X X X X 1 X X X X 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) X X 1 X X X X DL Envelope X X 1 X X X X X X 1 X X X X X X 1 X X X X X X 1 X X X X 550‑sheet tray Multipurpose feeder 98 x 191 mm (3.9 x 7.5 in.) 9 Envelope 98 x 225 mm (3.9 x 8.9 in.
Paper and specialty media guide Paper type 250‑sheet tray Manual feeder 61 650‑sheet duo tray 550‑sheet tray Multipurpose feeder 550‑sheet tray ADF Scanner glass Two‑sided printing Paper • • • • • • • • • • Plain Recycled Glossy Bond Letterhead Preprinted Colored Light Heavy Custom Type [x] Card stock X Labels X • Paper Envelope X X X X
Printing 62 Printing Printing forms Use Forms and Favorites to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorites” on page 21. 1 From the home screen, navigate to: Forms and Favorites > select the form from the list > enter the number of copies > adjust other settings 2 Apply the changes.
Printing 63 > Settings > Print Settings > Quality Menu > Print Mode > Black Only > Submit Adjusting toner darkness 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Printing 64 Using the printer control panel 1 From the home screen, navigate to: > Settings > Print Settings > Setup Menu 2 From the Printer Usage list, select Max Speed or Max Yield. 3 Touch Submit. Printing from a flash drive or mobile device Printing from a flash drive Notes: • Before printing an encrypted PDF file, you will be prompted to type the file password from the printer control panel. • You cannot print files for which you do not have printing permissions.
Printing 65 2 From the printer control panel, touch the document you want to print. 3 Touch the arrows to get a preview of the document. 4 Use or to specify the number of copies to be printed, and then touch Print. Notes: • Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then touch Held Jobs on the home screen to print files from the flash drive.
Printing 66 Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing confidential and other held jobs Storing print jobs in the printer 1 From the printer control panel, navigate to: > Security > Confidential Print > select the print job type Use To Max Invalid PIN Limit the number of times an invalid PIN can be entered.
Printing 67 3 Click Print and Hold. 4 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential print job, also enter a four‑digit PIN. 5 Click OK or Print. 6 From the printer home screen, release the print job.
Printing 68 Printing information pages Printing a font sample list 1 From the home screen, navigate to: > Reports > Print Fonts 2 Touch PCL Fonts or PostScript Fonts. Printing a directory list A directory list shows the resources stored in a flash memory or in the printer hard disk. From the home screen, navigate to: > Reports > Print Directory Canceling a print job Canceling a print job from the printer control panel 1 From the printer control panel, touch Cancel Job or press on the keypad.
Copying 69 Copying Scanner glass A B C Automatic document feeder (ADF) Use the scanner glass for single-page documents, book pages, Use the ADF for multiple‑page documents including two- small items (such as postcards or photos), transparencies, photo sided pages. paper, or thin media (such as magazine clippings). Making copies Making a quick copy 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Copying 70 • The ADF indicator light comes on when the paper is loaded properly. 2 Adjust the paper guides. 3 From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass 1 Place an original document facedown on the scanner glass in the upper left corner. 2 From the home screen, navigate to: Copy > specify the copy settings > Copy It If you have more pages to scan, then place the next document on the scanner glass, and then touch Scan the next page.
Copying 71 3 Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that contain transparencies, then navigate to: Manual Feeder > > select the size of the transparencies > > Transparency > 4 Load transparencies into the multipurpose feeder, and then touch Copy It. Copying on letterhead 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Copying 72 Customizing copy settings Copying to a different size 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying 73 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying 74 3 From the home screen, navigate to: Copy > Sides (Duplex) > select the preferred duplexing method Note: For the preferred duplexing method, the first number represents sides of the original documents while the second number represents sides of the copy. For example, select “2 sided to 2 sided” if you have two-sided original documents and you want two‑sided copies. 4 Touch > Copy It. Reducing or enlarging copies Copies can be scaled from 25% to 400% of the original document size.
Copying 75 5 Touch . 6 Touch the button that best represents the content source of the document you are copying. • Color Laser—The original document was printed using a color laser printer. • Inkjet—The original document was printed using an inkjet printer. • Magazine—The original document is from a magazine. • Press—The original document was printed using a printing press. • Black/White Laser—The original document was printed using a mono laser printer.
Copying 76 3 From the home screen, navigate to: Copy > Advanced Options > Separator Sheets Note: Set Collate to “1,2,3 ‑ 1,2,3” to place separator sheets between copies. If Collate is set to “1,1,1 ‑ 2,2,2,” then the separator sheets are added to the end of the copy job. For more information, see “Collating copies” on page 75. 4 Select one of the following: • Between Copies • Between Jobs • Between Pages • Off 5 Touch > Copy It.
Copying 77 For example: 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying 78 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying 79 • If the type or size of paper you want to use is not loaded in one of the trays, then touch Manual Feeder, and manually load the paper in the manual feeder or multipurpose feeder. • When “Copy to” is set to Auto Size Match, each copy matches the paper size of the original document. If a matching paper size is not in one of the trays, then Paper size not found appears and prompts to load a paper in a tray, manual feeder, or multipurpose feeder.
Copying • • • • 80 Newspaper—The original document is from a newspaper. Other—The original document was printed using an alternate or unknown printer. Photo/Film—The original document is a photo from film. Press—The original document was printed using a printing press. Color This option lets you set the output to either color or monochrome for the scanned image. Save As Shortcut This option lets you save the current settings by assigning a shortcut name.
Copying 81 • Paper Saver—This prints two or more pages of an original document on the same page. Paper Saver is also called N-up printing, where N stands for the number of pages. For example, 2-up would print two pages of your document on a single page, and 4-up would print four pages of your document on a single page. • Separator Sheets—This places a blank sheet of paper between copies, pages, or print jobs.
E-mailing 82 E-mailing Scanner glass A B C Automatic document feeder (ADF) Use the scanner glass for single-page documents, book pages, Use the ADF for multiple‑page documents including two- small items (such as postcards or photos), transparencies, photo sided pages. paper, or thin media (such as magazine clippings). Setting up the printer to e-mail Setting up the e-mail function 1 Open a Web browser, and then type the printer IP address in the address field.
E-mailing 83 Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings.
E-mailing 84 E-mailing a document Note: You can also send an e-mail by using the Multi Send or MyShortcut application from the home screen. For more information, see “Activating the home screen applications” on page 21. Sending an e-mail using the printer control panel 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
E-mailing 85 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: E-mail > Recipient(s) > > type the name of the recipient > Search 4 Touch the name of the recipient.
E-mailing 86 Canceling an e-mail • When using the ADF, touch Cancel Job while Scanning appears. • When using the scanner glass, touch Cancel Job while Scanning appears, or while Scan the Next Page / Finish the Job appears. Understanding the e-mail options Recipient(s) This option lets you enter the recipient of your e-mail. You may enter multiple e‑mail addresses. Subject This option lets you type a subject line for your e-mail.
E-mailing 87 • Text—The content of the original document is mostly text or line art. • Text/Photo—The original document is a mixture of text, graphics, and photos. Select from the following content sources: • • • • • • • • Black/White Laser—The original document was printed using a mono laser printer. Color Laser—The original document was printed using a color laser printer. Inkjet—The original document was printed using an inkjet printer. Magazine—The original document is from a magazine.
E-mailing 88 Save As Shortcut This option lets you save the current settings as a shortcut by assigning a shortcut name. Note: Selecting this option automatically assigns the next available shortcut number. Using the advanced options Select from the following settings: • Adjust ADF Skew—This straightens scanned images that are slightly skewed when received from the ADF tray.
Faxing 89 Faxing Scanner glass A B C Automatic document feeder (ADF) Use the scanner glass for single-page documents, book pages, Use the ADF for multiple‑page documents including two- small items (such as postcards or photos), transparencies, photo sided pages. paper, or thin media (such as magazine clippings). Setting up the printer to fax CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm.
Faxing 90 Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity, or individual sending the message) and fax number (telephone number of the sending fax machine, business, other entity, or individual). For more information, see “Regulatory notices for telecommunication terminal equipment” on page 321.
Faxing 91 4 In the Fax Number field, enter the printer fax number. 5 Click Submit. Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack.
Faxing 92 Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack PHONE LINE To connect: 1 Connect one end of the telephone cable that came with the printer to the 2 Connect the other end of the telephone cable to an active analog wall jack. 3 Connect the answering machine to the port of the printer. port of the printer.
Faxing 93 Connected to different wall jacks PHONE LINE To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On). • Set the printer to pick up calls two rings after the answering machine.
Faxing 94 Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. 3 Connect the telephone to the port of the printer. Tips for this setup: • This setup works best if you subscribe to a distinctive ring service.
Faxing 95 Scenario 2: Digital Subscriber Line (DSL) A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same line for analog voice calls (including faxes) and digital Internet access.
Faxing 96 Scenario 3: VoIP telephone service To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge additional cost for activation of the second phone port. 3 Connect the telephone to the port of the printer.
Faxing 97 Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem 1 Connect one end of the telephone cable that came with your printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge additional cost for activation of the second phone port.
Faxing 98 • Make sure you use a phone splitter, not a line splitter. To make sure that you are using the correct splitter, plug an analog telephone into the splitter and then listen for a dial tone. Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility 1 Connect one end of the telephone cable that came with your printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog telephone wall jack.
Faxing 99 If the wall jack or equipment in your facility is not compatible with this type of connection, then you need to use a telephone adapter. An adapter for your country or region may not come with your printer, and you may need to purchase it separately. There may be an adapter plug installed in the port of the printer. If you are using a telephone adapter or a facility port of the printer.
Faxing 100 Connecting the printer to a non‑RJ‑11 wall jack LINE EXT 1 Connect one end of the telephone cable that came with printer to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ‑11 connector, then connect it directly to the telephone adapter.
Faxing 101 Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. N F N Connect the printer to any of the N ports. N F N PHONE 1 Connect one end of the telephone cable that came the printer to the LINE port of the printer. 2 Connect the other end of the telephone cable to the RJ‑11 adapter, and then connect the adapter to an N port.
Faxing 102 3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown. Note: Do not remove the adapter plug from the telephone system. port of the printer if you are connecting to a serial or cascaded Connecting to a distinctive ring service A distinctive ring service may be available from your telephone company. This service lets you have multiple telephone numbers on one telephone line, with each telephone number having a different ring pattern.
Faxing 103 4 In the Fax Number field, enter the printer fax number. 5 Click Submit. Setting the date and time You can set the date and time so that they are printed on every fax you send. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Faxing 104 • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, touch Fax. 4 Enter the fax number or a shortcut. Note: To add recipients, touch Next number, and then enter the recipient's telephone number or shortcut number, or search the address book. 5 Touch Fax It. Sending a fax using the computer For Windows users 1 With a document open, click File > Print.
Faxing 105 3 From the printer control panel, press #, and then enter the shortcut number using the keypad. 4 Touch Fax It. Sending a fax using the address book The address book lets you search for bookmarks and network directory servers. For more information on enabling the address book feature, contact your system support person. 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Faxing 106 Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Assign a shortcut number to a single fax number or a group of fax numbers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Faxing 107 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Fax > enter the fax number > Options 4 From the Resolution area, touch the arrows to select the resolution you want.
Faxing 108 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Fax Settings > Analog Fax Setup > Block No Name Fax. Notes: • This option blocks all incoming faxes that have a private caller ID or have no fax name. • In the Banned Fax List field, enter the phone numbers or type the fax names of specific fax callers you want to block.
Faxing 109 3 From the Held Fax Mode menu, select one of the following: • Off • Always On • Manual • Scheduled 4 If you selected Scheduled, then continue with the following steps: a Click Fax Holding Schedule. b From the Action menu, select Hold faxes. c From the Time menu, select the time you want the held faxes released. d From the Day(s) menu, select the day you want the held faxes released. 5 Click Add.
Faxing 110 Darkness This option lets you adjust how light or dark the faxes are in relation to the original document. Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on one side or on both sides of the page (duplex). This also identifies what needs to be scanned for inclusion in the fax.
Faxing 111 Note: This option appears only when a working printer hard disk is installed. Using the advanced options Select from the following settings: • Adjust ADF Skew—This option lets you straighten scanned images that are slightly skewed when received from the ADF tray. • Advanced Imaging—This adjusts the Background Removal, Color Balance, Color Dropout, Contrast, Mirror Image, Negative Image, Scan Edge to Edge, Shadow Detail, Sharpness, and Temperature settings before you fax the document.
Scanning 112 Scanning Using Scan to Network Scan to Network lets you scan your documents to network destinations specified by your system support person. After the destinations (shared network folders) have been established on the network, the setup process for the application involves installing and configuring the application on the appropriate printer using its Embedded Web Server. For more information, see “Setting up Scan to Network” on page 23.
Scanning 113 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Navigate to: Settings > Other Settings area > Manage Shortcuts > FTP Shortcut Setup 3 Enter the appropriate information. Note: A password may be required. If you do not have an ID and password, then contact your system support person.
Scanning 114 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the printer control panel, press # on the keypad, and then enter the FTP shortcut number. 4 Touch > Send It.
Scanning 115 Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single-page documents, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a computer or a flash drive. The computer does not have to be directly connected to the printer for you to receive images using Scan to Computer.
Scanning 116 Setting up Scan to Computer Notes: • This feature is supported only in Windows Vista or later. • Make sure your computer and printer are connected to the same network. 1 Open the printers folder, and then select your printer. Note: If your printer is not in the list, then add your printer. 2 Open the printer properties, and then adjust the settings as necessary. 3 From the control panel, touch Scan to Computer > select the appropriate scan setting > Send It.
Scanning 117 Resolution This option lets you adjust the output quality of your file. Increasing the image resolution increases the file size and the time needed to scan your original document. Decreasing the image resolution reduces the file size. Color This option lets you set the output to either color or monochrome for the scanned image. Content This option lets you set the original document type and source.
Scanning 118 Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on only one side or on both sides of the paper. • Orientation—This specifies the orientation of the original document, and then changes the Sides (Duplex) and Binding settings to match the orientation. • Binding—This specifies if the original document is bound on the long‑edge or short‑edge side.
Understanding the printer menus 119 Understanding the printer menus Menus list Supplies Menu Paper Menu Reports Network/Ports Security Cyan Cartridge Magenta Cartridge Default Source Paper Size/Type Menu Settings Page Device Statistics Active NIC Edit Security Setups Miscellaneous Security Settings Yellow Cartridge Substitute Size Network Setup Page Standard USB Black Cartridge Paper Texture Erase Temporary Data Files Waste Toner Bottle Paper Weight Network [x] Setup Page SMTP Setup Sho
Understanding the printer menus 120 Supplies menu Use To Cyan Cartridge View the status of the toner cartridges, which can be any of the following: Early Warning Low Invalid Near End of Life Replace Missing Defective OK Unsupported Magenta Cartridge Yellow Cartridge Black Cartridge Waste Toner Bottle Near Full Replace Missing OK View the status of the waste toner bottle. Imaging Kit OK Replace Black Imaging Kit Replace Color Imaging Kit View the status of the imaging kit.
Understanding the printer menus 121 Paper Size/Type menu Use To Tray [x] Size A4 A5 JIS‑B5 Letter Legal Executive Oficio (Mexico) Folio Universal Specify the paper size loaded in each tray. Tray [x] Type Plain Paper Card Stock Transparency Recycled Labels Glossy Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the type of paper loaded in each tray. Notes: • Letter is the U.S. factory default setting.
Understanding the printer menus 122 Use To MP Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in the multipurpose feeder.
Understanding the printer menus 123 Use To Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the size of the paper being manually loaded. Manual Paper Type Plain Paper Card Stock Transparency Recycled Glossy Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type being manually loaded.
Understanding the printer menus 124 Substitute Size menu Use To Substitute Size Off Statement/A5 Letter/A4 All Listed Substitute a specified paper size if the requested paper size is not available. Notes: • All Listed is the factory default setting. All available substitutions are allowed. • Off indicates that no size substitutions are allowed. • Setting a size substitution lets the print job continue without Change Paper appearing.
Understanding the printer menus 125 Use To Envelope Texture Smooth Normal Rough Specify the relative texture of the envelopes loaded. Letterhead Texture Smooth Normal Rough Specify the relative texture of the letterhead loaded. Preprinted Texture Smooth Normal Rough Specify the relative texture of the preprinted paper loaded. Colored Texture Smooth Normal Rough Specify the relative texture of the colored paper loaded.
Understanding the printer menus Use To Card Stock Weight Light Normal Heavy Specify the relative weight of the card stock loaded. Transparency Weight Light Normal Heavy Specify the relative weight of the transparencies loaded. Recycled Weight Light Normal Heavy Specify the relative weight of the recycled paper loaded. Glossy Weight Light Normal Heavy Specify the relative weight of the glossy paper loaded. Labels Weight Light Normal Heavy Specify the relative weight of the labels loaded.
Understanding the printer menus 127 Use To Heavy Weight Heavy Specify that the relative weight of the paper loaded is heavy. Rough/Cotton Weight Light Normal Heavy Specify the relative weight of the rough or cotton paper loaded. Custom [x] Weight Light Normal Heavy Specify the relative weight of the custom paper loaded. Note: Normal is the factory default setting. Notes: • Normal is the factory default setting. • The options appear only when the custom type is supported.
Understanding the printer menus 128 Use To Heavy Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Custom [x] Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Note: Custom [x] Loading is available only when the custom type is supported.
Understanding the printer menus 129 Custom Scan Sizes menu Use To Custom Scan Size [x] Scan Size Name Width Height Orientation 2 scans per side Off On Specify a custom scan size name, size, and page orientation. Notes: • 8.5 inches is the U.S. factory default setting for Width. 216 mm is the international factory default setting for Width. • 14 inches is the U.S. factory default setting for Height. 356 mm is the international factory default setting for Height.
Understanding the printer menus 130 Reports menu Use To Menu Settings Page Print a report on the current printer menu settings. The report also contains information about the status of the supplies and a list of hardware options that are successfully installed. Device Statistics Print a report containing printer statistics, such as supply information and number of printed pages. Network Setup Page Print a report containing information about the network settings of the printer.
Understanding the printer menus 131 Use To Print Demo Demo Page [list of available demo pages] Print demo files that are available in the firmware, the flash option, and the disk option. Asset Report Print a report containing printer asset information, such as serial number and model name. Event Log Summary Print a summary of logged events. Network/Ports Active NIC menu Use To Active NIC Auto [list of available network cards] Allow the printer to connect to a network.
Understanding the printer menus 132 Use To NPA Mode Off Auto Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: • Auto is the factory default setting. • The printer automatically restarts when the setting is changed from the control panel. Network Buffer Auto 3KB to [maximum size allowed] Set the size of the network input buffer. Notes: • Auto is the factory default setting.
Understanding the printer menus Use 133 To Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address. Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card Use To View Card Status Connected Disconnected View the connection status of the wireless network adapter.
Understanding the printer menus 134 Use To Enable DHCP On Off Specify the DHCP address and parameter assignment. Enable RARP On Off Specify the RARP address assignment setting. Enable BOOTP On Off Specify the BOOTP address assignment setting. Enable AutoIP Yes No Specify the Zero Configuration Networking setting. Enable FTP/TFTP Yes No Send files to the printer using the built‑in FTP server. Note: On is the factory default setting. Note: Off is the factory default setting.
Understanding the printer menus 135 Use To Enable IPv6 On Off Enable IPv6 in the printer. Auto Configuration On Off Specify whether or not the network adapter accepts the automatic IPv6 address configuration entries provided by a router. Set Hostname Set the host name. View Address Note: These settings can be changed only from the Embedded Web Server. View Router Address Enable DHCPv6 On Off Note: On is the factory default setting. Note: On is the factory default setting.
Understanding the printer menus 136 Use To Choose Network Select an available network for the printer to use. View Signal Quality View the quality of the wireless connection. View Security Mode View the encryption method for the wireless network.
Understanding the printer menus 137 Use To NPA Mode On Off Auto Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then process it appropriately. • The printer automatically restarts when changing the setting from the printer control panel. The menu selection is then updated.
Understanding the printer menus 138 Use To ENA Gateway yyy.yyy.yyy.yyy Set the gateway information for an external print server. Note: This menu is available only when the printer is attached to an external print server through the USB port. SMTP Setup menu Use To Primary SMTP Gateway Specify SMTP server gateway and port information. Primary SMTP Gateway Port Note: 25 is the default SMTP gateway port.
Understanding the printer menus 139 Use To Device‑Initiated E‑mail None Use Device SMTP Credentials Specify what credentials will be used when communicating to the SMTP server. Notes: User‑Initiated E‑mail None Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user • None is the factory default setting for Device‑Initiated E‑mail and User‑Initiated E‑mail.
Understanding the printer menus 140 Miscellaneous Security Settings menu Use To Login Restrictions Login failures Failure time frame Lockout time Panel Login Timeout Remote Login Timeout Limit the number and time frames of failed login attempts from the printer control panel before all users are locked out. Notes: • “Login failures” specifies the number of failed login attempts before users are locked out. Settings range from 1 to 10 attempts. “3 attempts” is the factory default setting.
Understanding the printer menus 141 Confidential Print menu Use To Max Invalid PIN Off 2–10 Set a limit on the number of times an invalid PIN can be entered. Notes: • This menu item appears only when a formatted, working printer hard disk is installed. • When the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Set a limit on how long the printer stores confidential print jobs.
Understanding the printer menus 142 Use To Automatic Method Single pass Multiple pass Mark all disk space used by a previous print job. This method does not permit the file system to reuse this space until it has been cleared. Notes: • “Single pass” is the factory default setting. • Only automatic wiping enables users to erase temporary data files without having to turn off the printer for an extended amount of time.
Understanding the printer menus Use 143 To Configure Log (continued) Specify how audit logs are configured. Admin’s e-mail address Notes: [256 character string] • “Admin’s e‑mail address” determines if administrators are automatically Digitally sign exports notified of certain log events. This setting can have one or more e‑mail Off addresses (separated by commas). On • “Digitally sign exports” determines if the printer automatically signs each Severity of events to log exported security log.
Understanding the printer menus 144 Use To Automatically Observe DST On Off Set the printer to use the applicable daylight saving time (DST) start and end times associated with the printer Time Zone setting. Custom Time Zone Setup DST Start Week DST Start Day DST Start Month DST Start Time DST End Week DST End Day DST End Month DST End Time DST Offset Enable the user to set up the time zone. Enable NTP On Off Enable Network Time Protocol, which synchronizes the clocks of devices on a network.
Understanding the printer menus 145 Settings menu General Settings menu Use To Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portugues Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Set the language of the text appearing on the display.
Understanding the printer menus 146 Use To Run Initial setup Yes No Run the setup wizard. Keyboard Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portugues Russian Polski Swiss German Swiss French Korean Magyar Turkce Cesky Simplified Chinese Traditional Chinese Japanese Custom Key [x] Specify a language and custom key information for the display keyboard. Paper Sizes U.S. Metric Specify the unit of measurement for paper sizes.
Understanding the printer menus 147 Use To Displayed Information Left side Right side Custom Text [x] Specify what is displayed in the upper corners of the home screen. For Left side and Right side, select from the following options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Custom Text [x] Model Name Notes: • IP Address is the factory default setting for Left side. • Date/Time is the factory default setting for Right side.
Understanding the printer menus 148 Use To Home screen customization Change Language Copy Copy Shortcuts Fax Fax Shortcuts E‑mail E‑mail Shortcuts FTP FTP Shortcuts Search Held Jobs Held Jobs USB Drive Profiles and Apps Bookmarks Jobs by User Forms and Favorites Card Copy Scan to Network MyShortcut Multi Send Change the icons that appear on the home screen. Date Format MM‑DD‑YYYY DD‑MM‑YYYY YYYY‑MM‑DD Format the date.
Understanding the printer menus 149 Use To Allow Background Removal On Off Specify whether image background removal is allowed. Allow Custom Job Scans On Off Scan multiple jobs to one file. Scanner Jam Recovery Job level Page level Specify how a scanned job should be reloaded if a paper jam occurs in the ADF. Note: On is the factory default setting. Note: On is the factory default setting. If On is selected, then the Allow Custom Job Scans setting can be enabled for specific jobs.
Understanding the printer menus 150 Use To Timeouts Sleep Mode Disabled 1–120 Set the amount of time the printer waits after a job is printed before it goes into a reduced power state. Notes: • 20 minutes is the factory default setting. • Lower settings conserve more energy, but may require longer warm‑up times. • Select the lowest setting if the printer shares an electrical circuit with room lighting or you notice lights flickering in the room.
Understanding the printer menus 151 Use To Timeouts Print Timeout Disabled 1–255 Set the amount of time the printer waits to receive an end‑of‑job message before canceling the rest of the job. Notes: • 90 seconds is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed. • Print Timeout is available only when using PCL emulation.
Understanding the printer menus 152 Use To Print Recovery Jam Recovery On Off Auto Specify whether the printer reprints jammed pages. Notes: • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. • On sets the printer to always reprint jammed pages. • Off sets the printer to never reprint jammed pages. Print Recovery Page Protect Off On Successfully print a page that may not have printed otherwise.
Understanding the printer menus 153 Use To Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Specify how the original document was produced. Color Auto On Off Specify whether copies are printed in color. Auto Color Detect Color Sensitivity 1–9 Area Sensitivity 1–9 Set the amount of color the printer can detect from the original document. Allow color copies On Off Enable color in copies.
Understanding the printer menus 154 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. ID Card Specify the size of the original document. Copy To Source Tray [x] Manual Feeder Multipurpose Feeder Specify the paper source for copy jobs. Transparency Separators On Off Place a sheet of paper between transparencies.
Understanding the printer menus 155 Use To Header/Footer [Location] Off Date/Time Page number Custom text Print on All pages First page only All but first page Custom text Specify header and footer information and its location on the page. Select from the following location options: • • • • • • Top left Top middle Top right Bottom left Bottom middle Bottom right Notes: • Off is the factory default setting for the location. • All pages is the factory default setting for Print on.
Understanding the printer menus 156 Use To Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop and to adjust the dropout setting for each color threshold. Contrast 0–5 Best for content Specify the contrast of the output. Mirror Image Off On Create a mirror image of the original document. Negative Image Off On Create a negative image of the original document.
Understanding the printer menus 157 Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job through a telephone line. General Fax Settings Use To Restore Factory Defaults Restore the factory defaults of all fax settings. Optimize Fax Compatibility Optimize fax compatibility with other fax machines. Fax Name Specify the name of the fax in the printer. Fax Number Specify the telephone number assigned to the fax.
Understanding the printer menus 158 Use To Fax Cover Page Fax Cover Page Off by default On by default Never use Always use Include to Field On Off Include from Field On Off From Include Message Field On Off Message Include Logo On Off Include Footer [x] On Off Footer [x] Configure the fax cover page. Notes: • Off by default is the factory default setting for Fax Cover Page. • Off is the factory default setting for all other menu items.
Understanding the printer menus 159 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the size of the original document. Sides (Duplex) Off Long edge Short edge Specify the orientation of the original documents loaded in the ADF for two-sided scanning. Content Type Text Graphics Text/Photo Photo Specify the content of the original document.
Understanding the printer menus 160 Use To Automatic Redial 0–9 Specify the number of times the printer tries to send the fax to a specified number. Redial frequency 1–200 Specify the number of minutes between redials. Behind a PABX Yes No Enable or disable switchboard blind dialing without a dial tone. Enable ECM Yes No Enable or disable Error Correction Mode for fax jobs. Enable Fax Scans On Off Fax files that are scanned at the printer.
Understanding the printer menus 161 Use To Color Balance Cyan - Red Magenta - Green Yellow - Blue Enable an equal balance of colors in the scanned image. Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop and to adjust the dropout setting for each color threshold. Contrast 0–5 Best for content Specify the contrast in the scanned image.
Understanding the printer menus 162 Use To Enable Color Fax Scans Off by default On by default Never use Always use Enable color faxing. Note: Off by default is the factory default setting. Auto Convert Color Faxes to Mono Convert all outgoing faxes to black and white. Faxes Note: On is the factory default setting. On Off Fax Receive Settings Use To Enable Fax Receive On Off Allow the printer to receive fax jobs. Caller ID On Off Display the caller ID information of an incoming fax.
Understanding the printer menus 163 Use To Sides (Duplex) Off On Enable two‑sided printing for incoming fax jobs. Separator Sheets Off Before Job After Job Enable the printer to include separator sheets for incoming fax jobs. Separator Sheet Source Tray [x] Multipurpose Feeder Specify the paper source for the separator sheet. Fax Footer On Off Print the transmission information at the bottom of each page from a received fax.
Understanding the printer menus 164 Use To Enable Color Fax Receive On Off Enable the printer to receive fax in color and print it in grayscale. Note: On is the factory default setting. Fax Log Settings Use To Transmission Log Print log Do not print log Print only for error Enable printing of a transmission log after each fax job. Receive Error Log Print Never Print on Error Enable printing of a receive error log. Auto Print Logs On Off Enable automatic printing of fax logs.
Understanding the printer menus 165 Use To Ringer Volume Off On Enable or disable the ringer volume. Note: On is the factory default setting. Answer On Use All Rings Single Ring Only Double Ring Only Triple Ring Only Single or Double Rings Only Single or Triple Rings Only Double or Triple Rings Only To Specify ring patterns when the printer is answering calls. Note: All Rings is the factory default setting. Fax Mode (Fax Server Setup) menu Fax Mode sends the fax job to a fax server for transmission.
Understanding the printer menus 166 Use To Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Specify how the content was originally produced. Fax Resolution Standard Fine 200 dpi Super Fine 300 dpi Ultra Fine 600 dpi Specify quality in dots per inch (dpi). Darkness 1–9 Lighten or darken the output. Orientation Portrait Landscape Specify the orientation of the scanned image.
Understanding the printer menus 167 Use To Enable Analog Receive Off On Enable receiving of analog faxes. Note: Off is the factory default setting. E‑mail Settings menu Use To E‑mail Server Setup Subject Message File Name Specify e‑mail server information. E‑mail Server Setup Send me a copy Never appears On by default Off by default Always On Send a copy of the e-mail to the sender. E‑mail Server Setup Max E‑mail size 0–65535 KB Specify the maximum e-mail size.
Understanding the printer menus 168 Use To PDF Settings PDF Version 1.2–1.7 A–1a A–1b PDF Compression Normal High Secure PDF Off On Searchable PDF Off On Configure the PDF settings. Content Type Text Graphics Text/Photo Photo Specify the content of the original document. Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Specify how the original document was produced. Color Off On Specify whether the printer captures and transmits content in color.
Understanding the printer menus 169 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the size of the original document. Sides (Duplex) Off Long Edge Short Edge Specify the orientation of the original document loaded in the ADF for two‑sided scanning.
Understanding the printer menus 170 Use To TIFF Compression LZW JPEG Specify the format used in compressing TIFF files. Transmission Log Print log Do not print log Print only for error Specify whether to print the transmission log. Log Paper Source Tray [x] Multipurpose Feeder Specify the paper source for printing e-mail logs. E‑mail Bit Depth 1 bit 8 bit Enable the Text/Photo mode to produce smaller file sizes by using 1‑bit images when Color is set to Off.
Understanding the printer menus 171 Use To Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop and to adjust the dropout setting for each color threshold. Contrast 0–5 Best for content Specify the contrast of the output. Mirror Image Off On Create a mirror image of the original document. Negative Image Off On Create a negative image of the original document.
Understanding the printer menus 172 FTP Settings menu Use To Format PDF (.pdf) TIFF (.tif) JPEG (.jpg) XPS (.xps) RTF (.rtf) TXT (.txt) Specify the file format. PDF Settings PDF Version 1.2–1.7 A–1a A–1b PDF Compression Normal High Secure PDF Off On Searchable PDF Off On Configure the PDF settings. Content Type Text Graphics Text/Photo Photo Specify the content of the original document.
Understanding the printer menus 173 Use To Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Specify the quality of the scan in dots per inch (dpi). Darkness 1–9 Lighten or darken the output. Orientation Portrait Landscape Specify the orientation of the scanned image. Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in.
Understanding the printer menus 174 Use To Text Default 5–90 Set the quality of the text in relation to the file size and quality of the image. Text/Photo Default 5–90 Set the quality of a text/photo image in relation to the file size and quality of the image. Note: 75 is the factory default setting. Note: 75 is the factory default setting. Photo Default 5–90 Set the quality of a photo image in relation to the file size and quality of the image.
Understanding the printer menus 175 Use To Color Balance Cyan‑Red Magenta‑Green Yellow‑Blue Enable an equal balance of colors in the output. Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop and to adjust the dropout setting for each color threshold. Contrast 0–5 Best for content Specify the contrast of the output. Mirror Image Off On Create a mirror image of the original document.
Understanding the printer menus 176 Flash Drive menu Scan Settings Use To Format PDF (.pdf) TIFF (.tif) JPEG (.jpg) XPS (.xps) RTF (.rtf) TXT (.txt) Specify the file format. PDF Settings PDF Version 1.2–1.7 A–1a A–1b PDF Compression Normal High Secure PDF Off On Searchable PDF Off On Configure the PDF settings. Content Type Text Graphics Text/Photo Photo Specify the content of the original document.
Understanding the printer menus 177 Use To Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Specify the resolution of the scan in dots per inch (dpi). Darkness 1–9 Lighten or darken the output. Orientation Portrait Landscape Specify the orientation of the scanned image. Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in.
Understanding the printer menus 178 Use To Text/Photo Default 5–90 Set the quality of a text/photo image in relation to file size and quality. Photo Default 5–90 Set the quality of a photo image in relation to file size and quality. Use Multi‑Page TIFF On Off Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan‑to‑FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page.
Understanding the printer menus 179 Use To Mirror Image Off On Create a mirror image of the original document. Negative Image Off On Create a negative image of the original document. Shadow Detail ‑4 to 4 Adjust the amount of shadow detail visible on a scanned image. Adjust ADF Skew Auto Off On Correct slight skew in the scanned image. Scan edge to edge Off On Specify whether the original document is scanned edge-to-edge. Sharpness 1–5 Adjust the amount of sharpness on a scanned image.
Understanding the printer menus Duplex Binding Long Edge Short Edge 180 Define binding for two-sided pages in relation to page orientation. Notes: • Long Edge is the factory default setting. This assumes binding along the long edge of the page (left edge for portrait and top edge for landscape). • Short Edge assumes binding along the short edge of the page (top edge for portrait and left edge for landscape). Paper Saver Orientation Specify the orientation of a multiple‑page document.
Understanding the printer menus 181 OCR Settings menu Use To Auto Rotate On Off Automatically rotate scanned documents for proper orientation. Despeckle Off On Remove specks from a scanned image. Inverse Detection On Off Recognize and make the white text on a black background editable. Auto Contrast Enhance Off On Automatically adjust the contrast to improve OCR quality.
Understanding the printer menus 182 Use To Job Waiting On Off Specify that print jobs be removed from the print queue if they require unavailable printer options or custom settings. They are stored in a separate print queue, so other jobs print normally. When the missing information or options are obtained, the stored jobs print. Notes: • Off is the factory default setting. • This menu item appears only when a formatted, working printer hard disk is installed.
Understanding the printer menus 183 Use To Print All Order Alphabetical Oldest First Newest First Specify the order in which held and confidential jobs are printed when Print All is selected. Note: Alphabetical is the factory default setting. Print jobs always appear in alphabetical order on the printer control panel. Finishing menu Use To Sides (Duplex) 1 sided 2 sided Specify whether two‑sided (duplex) printing is set as the default for all print jobs.
Understanding the printer menus 184 Use To Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether blank separator sheets are inserted. Notes: • Off is the factory default setting. • Between Copies inserts a blank sheet between each copy of a print job if Collate is set to “(1,2,3) (1,2,3).” If Collate is set to “(1,1,1) (2,2,2),” then a blank page is inserted between each set of printed pages, such as after all page 1's and after all page 2's.
Understanding the printer menus 185 Use To Color Correction Auto Off Manual Adjust the color output on the printed page. Print Resolution 1200 dpi 4800 CQ Specify the output resolution in dots per inch (dpi) or in color quality (CQ). Toner Darkness 1–5 Lighten or darken the output. Enhance Fine Lines On Off Enable a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts.
Understanding the printer menus 186 Use To Color Samples sRGB Display sRGB Vivid Display—True Black Vivid Off—RGB US CMYK Euro CMYK Vivid CMYK Off—CMYK Print sample pages for each of the RGB and CMYK color conversion tables used in the printer. Manual Color RGB Image RGB Text RGB Graphics Customize the RGB color conversions. Select from the following options: Vivid sRGB Display Display—True Black sRGB Vivid Off Notes: • sRGB Display is the factory default setting for RGB Image.
Understanding the printer menus 187 Use To Job Accounting Utilities Print and delete log files or export them to a flash drive. Accounting Log Frequency Daily Weekly Monthly Determine and set how often a log file is created. Log Action at End of Frequency None E‑mail Current Log E‑mail & Delete Current Log Post Current Log Post & Delete Current Log Determine and set how the printer responds when the frequency threshold expires.
Understanding the printer menus 188 Utilities menu Use To Remove Held Jobs Confidential Held Not Restored All Delete confidential and held jobs from the printer hard disk. Notes: • Selecting a setting affects only print jobs that are resident in the printer. Bookmarks, print jobs on flash drives, and other types of held jobs are not affected. • Not Restored removes all Print and Hold jobs that are not restored from the printer hard disk or memory. Format Flash Yes No Format the flash memory.
Understanding the printer menus 189 XPS menu Use To Print Error Pages Off On Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PDF menu Use To Scale to Fit Yes No Scale page content to fit the selected paper size. Annotations Do Not Print Print Print annotations in a PDF. Note: No is the factory default setting. Note: Do Not Print is the factory default setting.
Understanding the printer menus 190 PCL Emul menu Use To Font Source Resident Disk Download Flash All Specify the set of fonts used by the Font Name menu. Notes: • “Resident” is the factory default setting. Resident shows the factory default set of fonts downloaded in the RAM. • “Flash” and “Disk” settings show all fonts resident in that option. • The flash option must be properly formatted and cannot be read/write‑, write‑, or password‑protected.
Understanding the printer menus 191 Use To PCL Emulation Settings Lines per Page 1–255 Specify the number of lines that print on each page. Notes: • 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the Paper Size and Orientation you want before setting Lines per Page.
Understanding the printer menus 192 Use To Tray Renumber View Factory Defaults MPF Default = 8 T1 Default = 1 T1 Default = 4 T1 Default = 5 T1 Default = 20 T1 Default = 21 Env Default = 6 MPaper Default = 2 MEnv Default = 3 Display the factory default setting assigned to each tray or feeder. Tray Renumber Restore Defaults Yes No Restore all tray and feeder assignments to the factory default settings.
Understanding the printer menus 193 Use To Font Size 1–255 pt Set the default font size for HTML documents. Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale 1–400% Scale the default font for HTML documents. Notes: • 100% is the factory default setting. • Scaling can be increased in 1% increments. Orientation Portrait Landscape Set the page orientation for HTML documents. Margin Size 8–255 mm Set the page margin for HTML documents.
Understanding the printer menus 194 Use To Orientation Portrait Landscape Reverse Portrait Reverse Landscape Set the image orientation. Note: Portrait is the factory default setting.
Saving money and the environment 195 Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.
Saving money and the environment 196 Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature to see how the document looks like before you print it. • Print one copy of the document to check its content and format for accuracy. Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 235.
Saving money and the environment 197 Use To On Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a document is ready to print. There will be a short delay before the first page is printed. Off Use factory default settings. Note: This setting supports the performance specifications of the printer. 3 Click Submit.
Saving money and the environment 198 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > General Settings > Timeouts. 3 From the Hibernate Timeout menu, select the number of hours, days, weeks, or months you want for the printer to wait before it goes into a reduced power state.
Saving money and the environment 199 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > General Settings. 3 In the Screen Brightness field, enter the brightness percentage you want for the display. 4 Click Submit.
Saving money and the environment 200 To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the prepaid shipping label. You can also do the following: 1 Go to www.lexmark.com/recycle. 2 From the Toner Cartridges section, select your country or region. 3 Follow the instructions on the computer screen.
Securing the printer 201 Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Securing the printer • • • • 202 The printer is being moved to a different department or location. The printer is being serviced by someone from outside your organization. The printer is being removed from your premises for service. The printer is being sold to another organization. Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed.
Securing the printer 203 Erasing printer hard disk memory Notes: • Some printer models may not have a printer hard disk installed. • Configuring Erase Temporary Data Files in the printer menus lets you remove residual confidential material left by print jobs by securely overwriting files that have been marked for deletion. Using the printer control panel 1 Turn off the printer. 2 Hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress bar appears.
Securing the printer 204 3 From the Disk encryption menu, select Enable. Notes: • Enabling disk encryption will erase the contents of the printer hard disk. • Disk encryption can take from several minutes to more than an hour, during which the printer will be unavailable for other user tasks. 4 Click Submit. Using the printer control panel 1 Turn off the printer. 2 Hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress bar appears.
Maintaining the printer 205 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. 1 Make sure that the printer is turned off and unplugged from the electrical outlet.
Maintaining the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Clean all the areas shown, and then let them dry. 1 White underside of the ADF cover 2 White underside of the scanner cover 3 Scanner glass 4 ADF glass 4 Close the scanner cover.
Maintaining the printer 207 Checking the status of parts and supplies Checking the status of parts and supplies on the printer control panel From the home screen, navigate to: Status/Supplies > View Supplies Checking the status of parts and supplies from the Embedded Web Server Note: Make sure the computer and the printer are connected to the same network. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the home screen.
Maintaining the printer 208 Ordering supplies To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to the Lexmark Web site at www.lexmark.com or contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Maintaining the printer 209 Item United States and Canada European Union (EU), European Economic Area (EEA), and Switzerland Rest of the world Magenta 801HM 802HM 808HM Yellow 801HY 802HY 808HY Extra High Yield Return Program toner cartridges Black 801XK 802XK 808XK Cyan 801XC 802XC 808XC Magenta 801XM 802XM 808XM Yellow 801XY 802XY 808XY For more information on countries located in a region, visit www.lexmark.com/regions.
Maintaining the printer 210 Ordering a maintenance kit Notes: • Using certain types of paper may require more frequent replacement of the maintenance kit. • The fuser and transfer module are included in the maintenance kit and can also be individually ordered and replaced, if necessary. • To replace the maintenance kit, contact customer support at http://support.lexmark.com or your service representative.
Maintaining the printer Replacing supplies Replacing the waste toner bottle 1 Top door 2 Waste toner bottle 3 Right side cover 4 Front door 1 Unpack the replacement waste toner bottle. 2 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Maintaining the printer 212 3 Open the top door. 4 Remove the right side cover. 1 2 5 Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Maintaining the printer 6 Seal the used waste toner bottle in the enclosed packaging. For more information, see “Recycling Lexmark products” on page 199. 7 Insert the replacement waste toner bottle. 8 Insert the right side cover.
Maintaining the printer 9 Slide and hold the release latch on the right side of the printer, and then slowly close the top door. 10 Close the front door. Replacing a black and color imaging kit 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Maintaining the printer 2 Open the top door. 3 Remove the toner cartridges by lifting the handles, and then gently pulling them away from the imaging kit.
Maintaining the printer 4 Remove the right side cover. 5 Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle. 6 Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops.
Maintaining the printer 217 7 Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. 8 Unpack the replacement black and color imaging kit. Notes: • The color imaging kit includes the imaging kit and the cyan, magenta, yellow, and black developer units. • The black imaging kit includes the imaging kit and the black developer unit. 9 Seal the used imaging kit in the bag that the replacement imaging kit came in.
Maintaining the printer 218 10 Gently shake the yellow, cyan, magenta, and black developer units side‑to‑side. 11 Remove the red packing strip and the attached fabric from the developer units. 12 Gently insert the yellow, cyan, magenta, and black developer units. Note: Make sure each developer unit is inserted into the matching color slot. 13 Remove the red packing strip from the imaging kit. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit.
Maintaining the printer 14 Align and then insert the imaging kit. 15 Gently but firmly push the blue levers down until the imaging kit fits into place. Note: Make sure that the imaging kit is fully seated.
Maintaining the printer 16 Insert the waste toner bottle. 17 Insert the right side cover. 18 Insert the toner cartridges.
Maintaining the printer 19 Slide and hold the release latch on the right side of the printer, and then slowly close the top door. 20 Close the front door.
Maintaining the printer Replacing toner cartridges Warning—Potential Damage: Damage caused by use of a non‑Lexmark toner cartridge is not covered under warranty. Note: A reduced print quality may result from using non‑Lexmark toner cartridges. 1 Open the top door. 2 Remove the toner cartridge by lifting the handle, and then gently pulling it away from the imaging kit.
Maintaining the printer 3 Unpack the new toner cartridge, and then remove its packaging. 4 Align the new toner cartridge, and then press the cartridge down until it fits into place. 5 Slide and hold the release latch on the right side of the printer, and then slowly close the top door. 6 Seal the used toner cartridge in the bag that the replacement toner cartridge came in. For more information, see “Recycling Lexmark products” on page 199.
Maintaining the printer Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer. 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Open the top door.
Maintaining the printer 3 Lift the toner cartridge handle, and then gently pull it from the imaging kit. 4 Remove the right side cover. 5 Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Maintaining the printer 6 Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. 7 Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Warning—Potential Damage: Do not touch the underside of the imaging kit. Doing so could damage the imaging kit. 8 Remove the used developer unit.
Maintaining the printer 9 Gently shake the replacement developer unit side‑to‑side before removing it from its packaging. 10 Remove the red shipping cover from the developer unit. 11 Insert the developer unit.
Maintaining the printer 12 Align and then insert the imaging kit. 13 Gently but firmly push the blue levers down until the imaging kit fits into place. Note: Make sure that the imaging kit is fully seated. 14 Replace the waste toner bottle.
Maintaining the printer 15 Insert the right side cover. 16 Insert the toner cartridges. 17 Slide and hold the release latch on the right side of the printer, and then slowly close the top door.
Maintaining the printer 230 18 Close the front door. 19 Seal the used developer unit in the bag that the replacement developer unit came in. For more information, see “Recycling Lexmark products” on page 199. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Maintaining the printer Shipping the printer When shipping the printer, use the original packaging.
Managing the printer 232 Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Managing the printer 233 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Reports, and then click the type of report you want to view.
Managing the printer 234 Copying printer settings to other printers Note: This feature is available only in network printers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Clearing jams 235 Clearing jams Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper • • • • Incorrect loading of paper Do not remove a tray while the printer is printing. Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator. Do not slide the paper into the tray. Load paper as shown in the illustration.
Clearing jams 236 • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it. • • • • Do not use paper that has been cut or trimmed by hand.
Clearing jams 237 Jam location Message on the display What to do 3 Fuser [x]‑page jam, open front door to clear Open the front door, then pull the tab and hold the fuser [202.xx] fuser cover down, and then remove the jammed paper. 4 Front door [x]‑page jam, open front door [20y.xx] Open the front door, and then remove the jammed paper. 5 Duplex area [x]‑page jam, open front door to clear Open the front door, and then remove the jammed duplex [23y.xx] paper.
Clearing jams 238 3 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. a If there is a jammed paper under the fuser, then firmly grasp the paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams b Pull the green lever to open the fuser cover. c If there is a jammed paper in the fuser, then hold down the fuser cover, and then remove the paper. Note: Make sure all paper fragments are removed.
Clearing jams 4 Slide and hold the release latch on the right side of the printer, and then slowly close the top door. 5 Close the front door. 6 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open front door to clear fuser [20y.xx] 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Clearing jams 2 Open the top door.
Clearing jams 3 Pull the green lever to open the fuser cover. 4 Hold down the fuser cover, and then remove the jammed paper. Note: Make sure all paper fragments are removed.
Clearing jams 5 Slide and hold the release latch on the right side of the printer, and then slowly close the top door. 6 Close the front door. 7 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open front door [20y.xx] 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Clearing jams 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close the front door. 4 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open front door to clear duplex [23y.xx] 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Clearing jams 3 Close the front door. 4 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open tray [x] [24y.xx] 1 Pull out the tray completely. Note: The message on the printer display determines in which tray the paper jam is located. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 3 Insert the tray. 4 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, clear manual feeder [251.xx] 1 Pull out the standard 250-sheet tray (Tray 1) and manual feeder. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 247 3 Insert the tray. 4 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, clear multipurpose feeder [250.xx] 1 Push the paper release lever in the multipurpose feeder to access the jammed paper, and then gently pull out the paper. Note: Make sure all paper fragments are removed. 2 Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Clearing jams 248 3 Reload paper into the multipurpose feeder. 4 Slide the paper guide until it lightly rests against the edge of the paper stack. 1 2 5 From the printer control panel, touch Done to clear the message and continue printing.
Clearing jams 249 [x]‑page jam, open automatic feeder top cover [28y.xx] 1 Remove all original documents from the ADF tray. Note: The message is cleared when the pages are removed from the ADF tray. 2 Open the ADF cover. 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4 Close the ADF cover. 5 Straighten the edges of the original documents, then load the documents into the ADF, and then adjust the paper guide.
Troubleshooting 250 Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom string] Try one or more of the following: • Load the correct size and type of paper in the tray, and then touch Finished changing paper on the printer control panel. Note: Make sure the paper size and type are specified in the Paper menu on the printer control panel. • Cancel the print job.
Troubleshooting 251 Close flatbed cover and load originals if restarting job [2yy.xx] Try one or more of the following: • Touch Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job. • Touch Scan from flatbed to continue scanning from the scanner glass immediately after the last successful scan job. • Touch Finish job without further scanning to end the last successful scan job. Note: This does not cancel the scan job.
Troubleshooting 252 Defective flash detected [51] Try one or more of the following: • Replace the defective flash memory card. • From the printer control panel, touch Continue to ignore the message and continue printing. • Cancel the current print job. Disk full [62] Try one or more of the following: • From the printer control panel, touch Continue to clear the message and continue processing. • Delete fonts, macros, and other data stored in the printer hard disk.
Troubleshooting 253 Fax Station Name not set up. Contact system administrator. Try either of the following: • From the printer control panel, touch Continue to clear the message. • Complete the Analog Fax setup. If the message appears again after completing the setup, then contact your system support person. Fax Station Number not set up. Contact system administrator. Try one or more of the following: • From the printer control panel, touch Continue to clear the message.
Troubleshooting 254 Insufficient memory to collate job [37] Try one or more of the following: • From the printer control panel, touch Continue to print the part of the job already stored and begin collating the rest of the print job. • Cancel the current print job. Insufficient memory to support Resource Save feature [35] Install additional printer memory or touch Continue to disable Resource Save, clear the message, and continue printing.
Troubleshooting 255 Load [paper source] with [paper size] Try one or more of the following: • Load the tray or feeder with the correct size of paper. • To use the tray or feeder with the correct size of paper, touch Finished loading paper on the printer control panel. Note: If the printer finds a tray or feeder that has the correct size of paper, then it feeds from that tray or feeder.
Troubleshooting 256 Load Manual Feeder with [paper size] Try one or more of the following: • Load the feeder with the correct size of paper. • From the printer control panel, touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing. • From the printer control panel, touch Automatically select paper to use the paper loaded in the tray. • Cancel the print job.
Troubleshooting 257 Memory full, cannot print faxes From the printer control panel, touch Continue to clear the message without printing. Held faxes attempt to print after the printer is restarted. Memory full, cannot send faxes 1 From the printer control panel, touch Continue to clear the message and cancel the fax job. 2 Try one or more of the following: • Reduce the fax resolution, and then resend the fax job. • Reduce the number of pages in the fax, and then resend the fax job.
Troubleshooting 258 Not enough free space in flash memory for resources [52] Try one or more of the following: • From the printer control panel, touch Continue to clear the message and continue printing. • Delete fonts, macros, and other data stored in the flash memory. • Install a flash memory card with larger capacity. Note: Downloaded fonts and macros not previously stored in the flash memory are deleted. Printer had to restart. Last job may be incomplete.
Troubleshooting 259 Remove packaging material, [area name] 1 Remove any remaining packing material from the indicated location. 2 From the printer control panel, touch Continue to clear the message. Remove paper from standard output bin Remove the paper stack from the standard bin. Replace all originals if restarting job. Try one or more of the following: • Touch Cancel job to clear the message and cancel the scan job.
Troubleshooting 260 Replace defective [type] imaging kit [31.xy] Note: The type can be a black imaging kit, or a black and color imaging kit. Replace the defective imaging kit to clear the message and continue printing. For more information, see the instruction sheet that came with the supply. Note: If you do not have a replacement imaging kit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace jammed originals if restarting job.
Troubleshooting 261 Replace unsupported [color] cartridge [32.xy] Remove the toner cartridge, and then install a supported one to clear the message. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace unsupported [type] imaging kit [32.xy] Note: The type can be a black imaging kit, or a black and color imaging kit. Remove the indicated imaging kit, and then install a supported one to clear the message.
Troubleshooting 262 Scanner jam, remove jammed originals from the scanner [2yy.xx] Remove the jammed paper from the scanner. SMTP server not set up. Contact system administrator. From the printer control panel, touch Continue to clear the message. Note: If the message appears again, then contact your system support person. Some held jobs were not restored From the printer control panel, touch Continue to delete the indicated job.
Troubleshooting 263 3 Remove the extra flash memory. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Too many trays attached [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra trays. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. [Type] imaging kit low [84.xy] Note: The type can be a black imaging kit, or a black and color imaging kit.
Troubleshooting 264 Weblink server not set up. Contact system administrator. An error occurred on the Weblink server, or the server is not configured properly. Touch Continue to clear the message. If the message appears again, contact your system support person. Solving printer problems Basic printer problems Printer display is blank Action Yes No Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel.
Troubleshooting 265 Action Yes No Step 4 Unplug the other electrical equipment, and then turn on the printer. If the printer does not work, then reconnect the other electrical equipment. Go to step 5. Check other electrical equipment plugged into the electrical outlet. Does other electrical equipment work? Step 5 Go to step 6. Check if the cables connecting the printer and the computer are inserted in the correct ports.
Troubleshooting 266 Action Yes No Step 11 Go to step 12. Install the correct printer driver. Check the installed printer driver. Is the correct printer driver installed? Step 12 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Contact customer support. Is the printer working? Option problems Cannot detect internal option Action Yes No Step 1 The problem is solved. Go to step 2.
Troubleshooting 267 Cannot detect memory card Action Yes No Make sure the memory card is installed. a Install the memory card. For more information, see “Installing a memory card” on page 29. The problem is solved. Contact customer support. Note: Check if the memory card is securely connected to the printer controller board. b Print a menu settings page, and then check if the card is listed in the Installed Options list.
Troubleshooting 268 Action Yes Step 4 The problem is solved. Contact customer support. Check if the tray is available in the printer driver. No Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 37. Is the tray available in the printer driver? Paper feed problems Jammed pages are not reprinted Action Yes No Turn on Jam Recovery.
Troubleshooting 269 Action Yes No Step 2 a Load paper from a fresh package. Go to step 3. The problem is solved. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do paper jams still occur frequently? Step 3 Contact customer a Review the tips on avoiding jams. For more information, see “Avoiding support. jams” on page 235. b Follow the recommendations, and then resend the print job. The problem is solved.
Troubleshooting 270 Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Go to step 2. Select one of the Print and Hold options, and then resend the print job. For more information, see “Printing confidential and other held jobs” on page 66.
Troubleshooting 271 Error message about reading the flash drive appears Action Yes No Step 1 Go to step 2. Insert the flash drive into the front USB port. Check if the flash drive is inserted into the front USB port. Note: The flash drive will not work if it is inserted into the rear USB port. Is the flash drive inserted into the front USB port? Step 2 Wait until the printer is Go to step 3. Check if the indicator light on the printer control panel is blinking green.
Troubleshooting 272 Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 a Check if you are printing on paper that is supported by the tray. The problem is solved. Go to step 2. b Resend the print job. Did the job print from the correct tray or on the correct paper? Step 2 The problem is solved. Go to step 3. a From the Paper menu on the printer control panel, set the paper size and type to match the paper loaded in the tray. b Resend the print job.
Troubleshooting 273 Action Yes Step 3 The problem is solved. Contact customer support. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. No Did the job print and collate correctly? Multiple‑language PDF files do not print Action Yes No The problem is solved. Go to step 2. Step 1 a Check if the print options for the PDF output are set to embed all fonts.
Troubleshooting 274 Print jobs do not print Action Yes No Step 1 The problem is solved. Go to step 2. a From the document you are trying to print, open the Print dialog and check if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print. b Resend the print job. Do the jobs print? The problem is solved. Go to step 3.
Troubleshooting 275 Print job takes longer than expected Action Yes No Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer. a From the printer control panel, navigate to: Settings > General Settings b Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both. Did the job print? Step 2 The problem is solved. Go to step 3.
Troubleshooting 276 Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Yes No Step 1 The problem is solved. Go to step 2. a Open the trays, and then check if they contain paper of the same size and type. • Check if the paper guides are in the correct positions for the size of the paper loaded in each tray.
Troubleshooting 277 Print quality problems Characters have jagged or uneven edges Action Yes Go to step 2. Step 1 a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the printer control panel, navigate to: No Select a font that is supported by the printer. Menus > Reports > Print Fonts 2 Select PCL Fonts or PostScript Fonts. b Resend the print job. Are you using fonts that are supported by the printer? The problem is solved. Contact customer support.
Troubleshooting 278 Action Yes No Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. • From the printer control panel, change the paper size to match the paper loaded in the tray. Does the paper size match the paper loaded in the tray? • From the printer control panel, change the paper type to match the paper loaded in the tray.
Troubleshooting 279 Action Yes No Step 1 The problem is solved. Go to step 2. Reduce the toner darkness. a From the Quality menu on the printer control panel, reduce the toner density. Note: 4 is the factory default setting. b Resend the print job. Did the gray background disappear? Step 2 a Remove, and then reinstall the imaging kit. The problem is solved. Contact customer support. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes.
Troubleshooting 280 Action Yes No Step 3 a Remove, and then reinstall the imaging kit. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Yes No Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. b Resend the print job.
Troubleshooting 281 Action Yes No Step 3 a Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. b Resend the print job. The problem is solved. Contact customer support. Are the margins correct? Paper curl Action Yes No Step 1 Go to step 2. Adjust the width and length guides. Go to step 3. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. Go to step 4. The problem is solved. Go to step 5.
Troubleshooting 282 Print irregularities Leading edge ) ) ABCDE ABCDE ABCDE Trailing edge Action Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. b Resend the print job. No The problem is solved. Do print irregularities still appear? Step 2 Go to step 3. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.
Troubleshooting 283 Action Yes No Step 6 Contact customer support. The problem is solved. Action Yes No Step 1 a From the Quality menu on the printer control panel, select Color Adjust. b Resend the print job. Go to step 2. The problem is solved. Go to step 3. Step 2 a From the Quality menu on the printer control panel, reduce the toner darkness. The problem is solved. Replace the imaging kit, and then resend the print job.
Troubleshooting 284 Action Yes No Step 5 From the printer control panel, set the paper texture in the Paper menu to match the paper loaded on the tray. Go to step 6. Go to step 7. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a From the Quality menu on the printer control panel, select Color Adjust. b Resend the print job. Go to step 2. The problem is solved. Step 2 Go to step 3.
Troubleshooting 285 Action Yes No Step 3 Go to step 4. Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray. Go to step 5. Step 4 a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. b Resend the print job. The problem is solved. From the printer control panel, set the paper type, texture, and weight in the Paper menu to match the paper loaded in the tray.
Troubleshooting 286 Action Yes No Step 1 a Check if there is packing material left on the imaging kit. 1 Remove the imaging kit. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a Remove, and then reinstall the imaging kit. Go to step 2. The problem is solved. Contact customer support. The problem is solved. 2 Check if the packing material is properly removed from the imaging kit.
Troubleshooting 287 Repeating defects appear on prints ) ) ) Action Yes a Check if the distance between the defects is equal to one of the 1 Check if the following: • • • • • No 25.1 mm (0.98 in.) 29.8 mm (1.17 in.) 43.9 mm (1.72 in.) • 37.7 mm 45.5 mm (1.79 in.) (1.48 in.) 94.2 mm (3.70 in.) • 78.5 mm (3.09 in.) b If the distance between the defects equals 25.1 mm (0.98 in.), 29.8 mm (1.17 in.), or 94.2 mm (3.70 in.), then replace the photoconductor unit.
Troubleshooting 288 Action Yes No Step 3 a Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. b Resend the print job. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Yes No Do shadow images still appear on prints? Step 4 Replace the imaging kit, and then resend the print job. Do shadow images still appear on prints? Skewed print )E ) D ABC E ABCD E ABCD Action Step 1 Go to step 2.
Troubleshooting Action 289 Yes Step 1 Go to step 2. a Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. b Resend the print job. No The problem is solved. Do streaked horizontal lines appear on prints? Step 2 Go to step 3. From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray.
Troubleshooting 290 Streaked vertical lines appear on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes Step 1 Go to step 2. a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. b Resend the print job. No The problem is solved. Do streaked vertical lines appear on prints? Step 2 Go to step 3.
Troubleshooting 291 Action Yes No Step 5 Contact customer support. The problem is solved. Action Yes No Step 1 a Remove, and then reinstall the imaging kit. The problem is solved. Go to step 2. Replace the imaging kit, and then resend the print job. Do streaked vertical lines appear on prints? Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes.
Troubleshooting 292 Action Yes No Step 1 Go to step 2. Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray. Contact customer support. The problem is solved. Action Yes No Replace the imaging kit, and then resend the print job. Contact customer support. The problem is solved. Action Yes No Step 1 Go to step 2. Set the paper type to Transparency. Contact customer support. The problem is solved.
Troubleshooting 293 Action Yes No Replace the imaging kit, and then resend the print job. Contact customer support. The problem is solved. Action Yes No Step 1 a Check if your software program is using a correct fill pattern. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Is the print density uneven? Vertical voids appear on prints Leading edge Trailing edge b Resend the print job.
Troubleshooting 294 Action Yes No Step 5 Contact customer support. The problem is solved. Replace the imaging kit, and then resend the print job. Do vertical voids appear on prints? Color quality problems FAQ about color printing What is RGB color? Red, green, and blue light can be added together in various amounts to produce a large range of colors observed in nature. For example, red and green can be combined to create yellow. Televisions and computer monitors create colors in this manner.
Troubleshooting 295 To manually apply a different color conversion table, do the following: 1 From the Quality menu on the printer control panel, select Color Correction, and then select Manual. 2 From the Quality menu on the printer control panel, select Manual Color, and then select the appropriate color conversion table for the affected object type.
Troubleshooting 296 Prints on color transparencies appear dark when projected Note: This problem occurs when projecting transparencies with reflective overhead projectors. To obtain the highest projected color quality, transmissive overhead projectors are recommended. Action Yes No Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, make sure the paper type setting is set to Transparency. Is the paper type setting correct? Step 2 The problem is solved.
Troubleshooting 297 The print appears tinted Action Yes No Adjust the color balance. a From the Color Balance menu on the printer control panel, increase or decrease the values for cyan, magenta, yellow, and black. b Resend the print job. The problem is solved. Contact customer support. Does the print still appear tinted? Solving copy problems Copier does not respond Action Yes Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display.
Troubleshooting 298 Action Yes No Step 2 Go to step 3. Change the paper size setting to match the paper loaded in the tray, or load the tray with paper that matches the paper size setting. Check if the paper size setting matches the size of the paper loaded in the tray. From the Paper menu on the printer control panel, check the Paper Size setting. Does the paper size setting match the size of the paper loaded in the tray. The problem is solved. Contact customer Step 3 support.
Troubleshooting 299 Action Yes No Step 4 Go to step 5. See “Print quality problems” on page 277. Go to step 6. Place the document or photo facedown on the scanner glass in the upper left corner. Go to step 7. Change the Content Type and Content Source settings to match the document being scanned. Go to step 8. The problem is solved. Go to step 9. The problem is solved. Send a print job, and then check for print quality problems. a From the General Settings menu, adjust the Eco‑Mode settings.
Troubleshooting 300 Action Yes No Step 9 Contact customer support. The problem is solved. Action Yes No Contact your telephone company to check if your telephone line is subscribed to the caller ID service. The problem is solved. Contact customer support. Check for washed‑out or overexposed output. a From the Copy screen, navigate to: Advanced Options > Advanced Imaging b Adjust the settings of the following: • Background Removal—Reduce the current setting.
Troubleshooting 301 Cannot send or receive a fax Action Yes Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. No Is there an error or status message on the display? Step 2 Go to step 3. Connect the power cord to the printer and a properly grounded electrical outlet. Go to step 4. Turn on the printer, and then wait until Ready appears on the display. Go to step 5. Securely connect the cables.
Troubleshooting 302 Action Yes No Step 6 Go to step 7. Connect the printer to an analog phone service or the correct digital connector. Go to step 8. • Try calling the fax Check if the printer is connected to an analog phone service or the correct digital connector. The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used.
Troubleshooting Action 303 Yes No The problem is solved. Go to step 11. Step 10 a Temporarily disable voice mail service. For more information, contact your telephone company. Note: If you want to use both voice mail and the printer, then consider adding a second telephone line for the printer. b Try sending or receiving a fax. Can you send or receive a fax? Step 11 Scan the original document one page at a time. a Dial the fax number. The problem is solved. Contact customer support.
Troubleshooting 304 Action Yes Step 3 The problem is solved. Contact customer support. Replace the toner cartridge. For more information, see the instruction sheet that came with the supply. No Can you receive faxes? Can receive but not send faxes Action Yes No Step 1 The problem is solved. Go to step 2. Check if the printer is in Fax mode. From the home screen, touch Fax to put the printer in Fax mode, and then send the fax.
Troubleshooting 305 Action Yes No The problem is solved. Contact customer support. a From the home screen, navigate to: > Settings > General Settings > Run initial setup > Yes > Submit b Turn off the printer, and then turn it back on. The “Select your language” screen appears on the printer display. c d e f Select a language, and then touch . Select a country or region, and then touch Next. Select a time zone, and then touch Next. Select Fax and E‑mail, and then touch Next.
Troubleshooting 306 Action Yes No Step 2 The problem is solved. Go to step 3. Decrease the incoming fax transmission speed. a Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Troubleshooting 307 Solving scanner problems Cannot scan from a computer Action Yes No Step 1 Go to step 3. Go to step 2. Clear the error message. Go to step 3. Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Step 2 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.
Troubleshooting Action 308 Yes Contact customer Check if either the Append time stamp or the Overwrite existing file check support. box is selected in the destination configuration settings. Step 4 Is the Append time stamp or Overwrite existing file check box selected in the destination configuration settings? No Select the Append time stamp or Overwrite existing file check box in the destination configuration settings.
Troubleshooting 309 Action Yes No Step 3 Go to step 4. See “Cleaning the scanner glass” on page 206. Go to step 5. Place the document or photo facedown on the scanner glass in the upper left corner. Go to step 6. See “Print quality problems” on page 277. Go to step 7. Change the Content Type and Content Source settings to match the document being scanned. Problem solved. Contact customer support.
Troubleshooting 310 The scanner does not respond Action Yes No Step 1 Go to step 2. Turn on the printer. Go to step 3. Connect the printer cable securely to the printer and the computer, print server, option, or other network device. Go to step 4. Connect the power cord to the printer and a properly grounded electrical outlet. Turn on the switch or reset the breaker. Go to step 5. Check if the printer is turned on.
Troubleshooting 311 Solving home screen application problems An application error has occurred Action Yes No Step 1 Go to step 2. Contact customer support. Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in the address field. If you do not know the IP address of the printer, then you can: • View the IP address on the printer home screen.
Troubleshooting 312 Action Yes No Step 2 The problem is solved. Go to step 3. Make sure the printer IP address is correct. a View the printer IP address: • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then finding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. b Open a Web browser, and then type the IP address.
Troubleshooting 313 Contacting customer support When you contact customer support, you will need to be able to describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information, see the label at the back of the printer. The serial number is also listed on the menu settings page.
Notices 314 Notices Product information Product name: Lexmark CX510de and CX510dthe Machine type: 7527 Model(s): 636, 637 Edition notice September 2014 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 315 Licensing notices All licensing notices associated with this product can be viewed from the root directory of the installation software CD. Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the Hewlett-Packard Company.
Notices 316 Taffy Agfa Corporation Times New Roman The Monotype Corporation plc Univers Linotype-Hell AG and/or its subsidiaries All other trademarks are the property of their respective owners. AirPrint and the AirPrint logo are trademarks of Apple, Inc. Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. Note: Some modes may not apply to your product.
Notices 317 Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities for disposal and recycling options. Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the metal frame of the printer.
Notices 318 Laser advisory label A laser notice label may be affixed to this printer as shown: DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam. PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima.
Notices 319 Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): 20 By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Notices 320 The FCC Class B limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
Notices 321 European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC, 2009/125/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances in electrica
Notices 322 This equipment contains no user serviceable parts. For repair and warranty information, contact Lexmark International, Inc. See the previous paragraph for contact information. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information.
Notices 323 la prise de courant à laquelle l’équipement est connecté. Utilisez un parasurtenseur répondant à des caractéristiques nominales satisfaisantes et certifié par le laboratoire d’assureurs UL (Underwriter’s Laboratories), un autre laboratoire agréé de type NRTL (Nationally Recognized Testing Laboratory) ou un organisme de certification agréé dans votre région ou pays. Ceci prévient tout endommagement de l’équipement causé par les orages et autres surtensions électriques.
Notices 324 Some parameters required for compliance with Telecom's telepermit requirements are dependent on the equipment associated with this device.
Notices 325 Uso del prodotto in Svizzera Questo prodotto richiede un filtro toni Billing svizzero, (codice Lexmark 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. È necessario utilizzare il filtro poiché gli impulsi remoti sono presenti su tutte le linee analogiche in Svizzera.
Notices 326 relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, radio equipment and telecommunications terminal equipment, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances in electrical and electronic equipment. Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA.
Notices 327 Ελληνική ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Η LEXMARK INTERNATIONAL, INC. ΔΗΛΩΝΕΙ ΟΤΙ ΑΥΤΟ ΤΟ ΠΡΟΪΟΝ ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ. English Hereby, Lexmark International, Inc., declares that this type of equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Español Por medio de la presente, Lexmark International, Inc.
Notices 328 STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International, Inc., Lexington, KY This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the countryspecific warranty information that came with your product.
Notices 329 Before you present this product for warranty service, remove all print cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark). For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area contact Lexmark on the World Wide Web. Remote technical support is provided for this product throughout its warranty period.
Notices 330 Additional rights Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions contained above may not apply to you. This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Index 331 Index Numerics 250‑sheet tray loading 42 550‑sheet tray installing 33 loading 42 650‑sheet duo tray installing 33 loading 42, 46 Symbols [Color] cartridge low [88.xy] 251 [Color] cartridge nearly low [88.xy] 251 [Color] cartridge very low, [x] estimated pages remain [88.xy] 251 [Type] imaging kit low [84.xy] 263 [Type] imaging kit nearly low [84.xy] 263 [Type] imaging kit very low, [x] estimated pages remain [84.xy] 263 [x]‑page jam, clear manual feeder [251.
Index Configuration change, some held jobs were not restored [57] 251 configuration information wireless network 38 configurations printer 11 configuring multiple printers 234 supply notifications, imaging kit 233 supply notifications, maintenance kit 233 supply notifications, toner cartridge 233 supply notifications, waste toner bottle 233 configuring e‑mail settings 82 configuring supply notifications from the Embedded Web Server 233 connecting printer to distinctive ring service 102 connecting to a wire
Index directory list printing 68 Disk full [62] 252 Disk must be formatted for use in this device 252 disk wiping 203 display troubleshooting printer display is blank 264 display, printer control panel 14 adjusting brightness 198 disposing of printer hard disk 201 distinctive ring service, fax connecting to 102 documents, printing from Macintosh 62 from Windows 62 DSL filter 95 duplexing 73 E Eco‑Mode setting 196 Edit Security Setups menu 139 embedded solutions information erasing 202 Embedded Web Server
Index scan preview 110 Fax partition inoperative. Contact system administrator. 252 fax screen advanced options 111 options 110 Fax server 'To Format' not set up. Contact system administrator. 252 fax setup country‑ or region‑specific 98 digital telephone service 97 DSL connection 95 standard telephone line connection 91 VoIP 96 Fax Station Name not set up. Contact system administrator. 253 Fax Station Number not set up. Contact system administrator.
Index Insufficient memory, some Held Jobs were deleted [37] 253 Insufficient memory, some held jobs will not be restored [37] 254 interior of the printer cleaning 205 internal options 26 IP address of computer finding 19 IP address, printer finding 19 IPv6 menu 134 J jams avoiding 235 locating doors and trays 236 locations 236 messages 236 jams, clearing duplex 244 front door 243 fuser 240 in automatic document feeder top cover 249 in manual feeder 246 in standard bin 237 in the multipurpose feeder 247 Tr
Index Wireless 135 XPS 189 message e‑mail options 86 Miscellaneous Security Settings menu 140 mobile device printing from 66 moving the printer 10, 230 Multi Send adding a profile 23 setting up 23 multipurpose feeder loading 47 MyShortcut about 22 N Network [x] menu 131 Network [x] software error [54] 257 Network Card menu 133 Network Reports menu 132 network settings Embedded Web Server 232 network setup page printing 41 Networking Guide where to find 232 No analog phone line connected to modem, fax is d
Index clipped pages or images 277 gray background on prints 278 horizontal voids appear on prints 279 print irregularities 282 print is too dark 283 print is too light 284 printer is printing solid black pages 286 repeating print defects 287 shadow images appear on prints 287 skewed print 288 streaked horizontal lines appear on prints 288 streaked vertical lines appear on prints 290 toner fog or background shading appears on prints 291 toner rubs off 291 toner specks appear on prints 292 transparency print
Index Insufficient memory, some Held Jobs were deleted [37] 253 Insufficient memory, some held jobs will not be restored [37] 254 Load [paper source] with [custom string] 254 Load [paper source] with [custom type name] 254 Load [paper source] with [paper size] 255 Load [paper source] with [paper type] [paper size] 255 Load Manual Feeder with [custom string] 255 Load Manual Feeder with [custom type name] 255 Load Manual Feeder with [paper size] 256 Load manual feeder with [paper type] [paper size] 256 Maint
Index R recipient(s) e‑mail options 86 recycled paper using 57, 195 recycling Lexmark packaging 199 Lexmark products 199 toner cartridges 199 reducing a copy 74 reducing noise 196 Reinstall missing or unresponsive [color] cartridge [31.
Index Schedule Power Modes using 198 security modifying confidential print settings 67 Security Audit Log menu 142 security lock 201 security lock port 35 security settings information erasing 202 security Web page printer security information 204 selecting a location for the printer 10 selecting paper 56 Send As e‑mail options 87 scan options 117 sending a fax using the computer 104 sending a fax using the printer control panel 103 sending an e‑mail using the printer control panel 84 sending fax using sho
Index fax and e‑mail functions are not set up 304 solving basic printer problems 264 the scanner does not respond 310 troubleshooting, color quality color of print and color on computer screen do not match 296 print appears tinted 297 prints on color transparencies appear dark when projected 296 troubleshooting, copy copier does not respond 297 partial document or photo copies 297 poor copy quality 298 poor scanned image quality 308 scanner unit does not close 298, 308 troubleshooting, display printer disp
Index Waste toner bottle nearly full [82.
