CX825, CX860 User's Guide October 2017 Machine type(s): 7564 Model(s): 336, 337, 536, 537 www.lexmark.
Contents 2 Contents Safety information........................................................................................ 6 Conventions.......................................................................................................................................................... 6 Learning about the printer...........................................................................9 Finding information about the printer........................................................................
Contents 3 Configuring Universal paper settings.......................................................................................................... 26 Loading trays...................................................................................................................................................... 26 Loading the multipurpose feeder................................................................................................................. 28 Linking trays..........................
Contents 4 Creating a fax destination shortcut...............................................................................................................53 Changing the fax resolution........................................................................................................................... 53 Adjusting the fax darkness............................................................................................................................. 53 Viewing a fax log........................
Contents 5 Paper jam in the multipurpose feeder..........................................................................................................111 Paper jam in the automatic document feeder...........................................................................................112 Paper jam in the standard bin........................................................................................................................114 Paper jam in door B............................................
Safety information 6 Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury. CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock. CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
Safety information 7 CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Safety information 8 CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers. CAUTION—ROTATING FAN BLADES: To avoid the risk of laceration from moving fan blades, turn off the printer and unplug the power cord from the electrical outlet before accessing areas marked with this symbol. CAUTION—POTENTIAL INJURY: This product uses a laser.
Learning about the printer 9 Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com.
Learning about the printer 10 What are you looking for? Find it here The latest supplemental information, updates, and customer support: Go to http://support.lexmark.com. • • • • • Documentation Driver downloads Live chat support E‑mail support Voice support Note: Select your country or region, and then select your product to view the appropriate support site. Support contact information for your country or region can be found on the website or on the printed warranty that came with the printer.
Learning about the printer • Keep the printer: – Clean, dry, and free of dust. – Away from stray staples and paper clips. – Away from the direct airflow of air conditioners, heaters, or ventilators. – Free from direct sunlight and humidity extremes. • Observe the recommended temperatures and avoid fluctuations: Ambient temperature 10 to 32.2°C (50 to 90°F) Storage temperature -40 to 43.
Learning about the printer 12 Basic model 1 Automatic document feeder (ADF) 2 Control panel 3 Standard bin 4 Standard 550-sheet tray 5 Multipurpose feeder 6 Proximity sensor Configured model CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters.
Learning about the printer 1 13 Staple finisher Note: This option is not supported if another finisher is installed. 2 Multiposition staple, hole punch finisher Note: This option is not supported if another finisher is installed.
Learning about the printer 14 Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any wireless network adapter, or the printer in the areas shown while actively printing. 1 Use the To EXT port Connect additional devices (telephone or answering machine) to the printer and the telephone line. Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region.
Learning about the printer 15 Using the control panel Use the 1 Display 2 Home button 3 Power button To • View the printer messages and supply status. • Set up and operate the printer. Go to the home screen. • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds. • Set the printer to Sleep or Hibernate mode. • Wake the printer from Sleep or Hibernate mode. 4 Keypad Enter numbers or symbols in an input field.
Learning about the printer 16 Understanding the status of the power button and indicator light Indicator light Printer status Off The printer is off or in Hibernate mode. Blue The printer is ready or processing data. Red The printer requires user intervention. Power button light Printer status Off The printer is off, ready, or processing data. Solid amber The printer is in sleep mode. Blinking amber The printer is in hibernate mode.
Learning about the printer Touch 8 17 To Status/Supplies • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear it. Note: You can also access this setting by touching the top section of the home screen. 9 Address Book Access, create, and organize contacts. 10 Scan Profiles Scan and save documents directly to the computer.
Learning about the printer 18 Paper • Tray Configuration • Media Configuration • Bin Configuration Copy Copy Defaults Fax • Fax Mode • Analog Fax Setup • Fax Server Setup E‑mail • E‑mail Setup • E‑mail Defaults • Web Link Setup Network/Ports • • • • • • • • Network Overview Wireless AirPrint Ethernet TCP/IP IPv6 SNMP IPSec • • • • • • • • LPD Configuration HTTP/FTP Settings ThinPrint USB Parallel [x] Serial Google Cloud Print Wi-Fi Direct FTP FTP Defaults USB Drive • Flash Drive Scan • Flash Driv
Learning about the printer 19 Reports • Menu Settings Page • Device • Print • Shortcuts • Fax • Network Help • • • • • • Print All Guides Color Quality Guide Connection Guide Copy Guide E‑mail Guide Fax Guide • • • • • • Information Guide Media Guide Moving Guide Print Quality Guide Scan Guide Supplies Guide Troubleshooting • Basic Print Quality Samples • Advanced Print Quality Samples Printing a menu settings page From the home screen, touch Settings > Reports > Menu Settings Page.
Setting up and using the home screen applications 20 Setting up and using the home screen applications Customizing the home screen 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly.
Setting up and using the home screen applications 21 3 Configure the output options and scan settings. Notes: • When scanning a card, make sure that the scan resolution does not exceed 200 dpi for color and 400 dpi for black and white. • When scanning multiple cards, make sure that the scan resolution does not exceed 150 dpi for color and 300 dpi for black and white. • You need a printer hard disk to scan multiple cards. • Make sure that the printer network and e‑mail settings are configured.
Setting up and using the home screen applications 3 From the Contacts section, add a contact. Note: You can assign the contact to one or more groups. 4 If necessary, specify a login method to allow application access. 5 Apply the changes. Adding groups 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Setting up and using the home screen applications 3 Do either of the following: • From the Contacts section, select a contact that you want to delete. • From the Contact Groups section, select a group name that you want to delete.
Setting up and using the accessibility features Setting up and using the accessibility features Enabling Magnification mode 1 From the control panel, press and hold the 5 key until you hear a voice message. 2 Select Magnification. 3 Select OK. For more information on navigating a magnified screen, see “Navigating the screen using gestures” on page 25. Activating Voice Guidance From the control panel 1 Press and hold the 5 key until you hear a voice message. 2 Select OK.
Setting up and using the accessibility features 25 Navigating the screen using gestures Notes: • The gestures are applicable only when Voice Guidance is activated. • A physical keyboard is required for typing characters and adjusting certain settings. Gesture Function Double‑tap Select an option or item on the screen. Triple‑tap Zoom in or zoom out text and images. Swipe right or swipe down Move to the next item on the screen. Swipe left or swipe up Move to the previous item on the screen.
Loading paper and specialty media 26 Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: 1 From the home screen, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type > select a paper source 2 Set the size and type of the specialty media.
Loading paper and specialty media 27 3 Flex, fan, and align the paper edges before loading. 4 Load the paper with the printable side faceup. Note: Load envelopes only in the optional envelope tray. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives in the optional envelope tray. Notes: • Load letterhead faceup with the header on the left side of the tray for one‑sided printing.
Loading paper and specialty media 28 5 Insert the tray. If loading a paper type other than plain, set the paper size and paper type in the Paper menu to match the paper loaded. Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Adjust the guide to match the size of the paper you are loading. 3 Flex, fan, and align the paper edges before loading.
Loading paper and specialty media 29 4 Load the paper. • Load paper, card stock, and transparencies with the printable side facedown and the top edge entering the printer first. • Load envelopes with the flap side up and against the left side of the paper guide. Load European envelopes with the flap side up and entering the printer first. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Printing 30 Printing CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers. Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. 1 From the document that you are trying to print, open the Print dialog. 2 If necessary, adjust the settings. 3 Print the document.
Printing 31 Printing from a mobile device using Mopria Print Service Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It allows you to print directly to any Mopria‑certified printer. Note: Before printing, make sure that the Mopria Print Service is enabled. 1 From the home screen of your mobile device, launch a compatible application. 2 Tap Print, and then select a printer. 3 Print the document.
Printing 32 2 From the display, touch the document that you want to print. If necessary, configure other print settings. 3 Send the print job. To print another document, touch USB Drive. Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively printing, reading, or writing from the memory device. Loss of data or a malfunction can occur.
Printing 33 Images: • • • • • • • .dcx .gif .jpeg or .jpg .bmp .pcx .tiff or .tif .png Configuring confidential jobs 1 From the home screen, touch Settings > Security > Confidential Print Setup. 2 Configure the settings. Use To Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted. Confidential Job Expiration Set the amount of time before confidential jobs are automatically deleted from the printer memory.
Printing Printing a font sample list 1 From the home screen, touch Settings > Reports > Print > Print Fonts. 2 Touch PCL Fonts or PostScript Fonts. Canceling a print job From the printer control panel 1 From the home screen, touch Job Queue. Note: You can also access this setting by touching the top section of the home screen. 2 Select the job to cancel. From the computer 1 Depending on the operating system, do either of the following: • Open the printers folder, and then select your printer.
Copying 35 Copying Making copies 1 Load an original document into the ADF tray or on the scanner glass. Note: To avoid a cropped image, make sure that the original document and output have the same paper size. 2 From the home screen, touch Copy, and then specify the number of copies. If necessary, adjust the copy settings. 3 Copy the document. Note: To make a quick copy, from the control panel, press . Copying photos 1 Place a photo on the scanner glass.
Copying 36 Reducing or enlarging copies 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, navigate to: Copy > Scale > specify a scale value Note: Changing the size of the original document or output after setting Scale restores the scale value to Auto. 3 Copy the document. Collating copies 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, touch Copy, and then set Collate to On. 3 Copy the document.
E-mailing E-mailing Setting up the e‑mail function 1 From the home screen, touch Settings > Device > Preferences > Run Initial Setup. 2 Turn off the printer, wait for about 10 seconds, and then turn it back on. 3 From the Before You Begin screen, select Change the Settings and Continue with the Wizard. 4 From the Fax/Email Server Setup screen, enter the needed information. 5 Finish the setup. Configuring e‑mail settings 1 Open a Web browser, and then type the printer IP address in the address field.
E-mailing 38 Creating an e-mail shortcut 1 From the home screen, touch E‑mail. 2 Configure the settings, and then touch 3 Enter a shortcut name. 4 Apply the changes. .
Faxing 39 Faxing Setting up the printer to fax Notes: • The following connection methods are applicable only in some countries or regions. • During the initial printer setup, clear the fax function check box and any other function you plan to set up later, and then touch Continue. • The indicator light may blink red if the fax function is enabled and not fully set up. Warning—Potential Damage: Do not touch cables or the printer in the area shown while actively sending or receiving a fax.
Faxing 40 Setting up fax using a standard telephone line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm.
Faxing 41 Setup 2: Printer is sharing the line with an answering machine Note: If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically. Connected to the same telephone wall jack 1 Connect one end of the telephone cable to the line port of the printer.
Faxing 42 Connected to different wall jacks 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. • Set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer Rings to Answer setting to six.
Faxing Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. 3 Connect the telephone to the telephone port of the printer. Notes: • This setup works best if you are using voice mail more often than fax, and if you subscribe to a distinctive ring service.
Faxing 44 Setting up fax using digital subscriber line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm. Digital subscriber line (DSL) splits your regular telephone line into two channels: voice and Internet.
Faxing 45 1 Connect the line port of the DSL filter to the wall jack. 2 Connect one end of the telephone cable to the line port of the printer. Connect the other end to the phone port on the DSL filter. 3 To connect a telephone to the printer, remove any installed adapter plug from the telephone port of the printer, and then connect the telephone.
Faxing 46 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge extra cost for the activation of the second phone port. 3 Connect the telephone to the telephone port of the printer.
Faxing 47 Setup 1: Printer is connected directly to a cable modem 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. 3 Connect your analog telephone to the telephone port of the printer. Note: To check if the telephone port on the cable modem is active, connect an analog telephone, and then listen for a dial tone.
Faxing Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the telephone cable to an active analog telephone wall jack. 3 Connect your analog telephone to the telephone port of the printer.
Faxing 49 CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm. The standard wall jack adopted by most countries or regions is RJ11. If the wall jack or equipment in your facility is not compatible with this type of connection, then use a telephone adapter. An adapter for your country or region may not come with your printer, and you may need to purchase it separately. There may be an adapter plug installed in the telephone port of the printer.
Faxing Connecting the printer to a non‑RJ11 wall jack 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Faxing 51 Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the telephone cable to the RJ11 adapter, and then connect the adapter to an N port.
Faxing 52 Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. 1 From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls > Answer On. 2 Select the ring pattern. 3 Apply the changes. Setting the fax date and time 1 From the home screen, touch Settings > Device > Preferences > Date and Time > Configure.
Faxing 53 For Macintosh users 1 With a document open, choose File > Print. 2 Select the printer, and then enter the recipient number. 3 If necessary, configure other fax settings. 4 Fax the document. Scheduling a fax 1 Load the original document into the ADF tray or on the scanner glass. 2 From the home screen, navigate to: Fax > enter the fax number > Send Time 3 Configure the date and time to send the fax. 4 If necessary, configure other fax settings. 5 Send the fax job.
Faxing 54 3 Adjust the Darkness setting. 4 Send the fax job. Viewing a fax log 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Reports > Fax. 3 Click Fax Job Log or Fax Call Log.
Scanning 55 Scanning Scanning to an FTP server 1 Load the original document into the ADF tray or on the scanner glass. 2 From the home screen, touch FTP, and then enter the needed information. 3 If necessary, configure other FTP settings. 4 Send the FTP job. Creating an FTP shortcut 1 From the home screen, touch FTP. 2 Enter the FTP server address, and then touch . 3 Enter a shortcut name. 4 Apply the changes.
Scanning Sending scanned documents to a computer 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, touch Scan Profiles > Scan To Computer. 3 Select the scan profile where you want to save the document.
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Securing the printer 58 Configuring printer hard disk encryption 1 From the home screen, touch Settings > Security > Disk Encryption > Start Encryption. Note: Enabling disk encryption erases the contents of the hard disk. If necessary, back up important data from the printer before starting the encryption. 2 Follow the instructions on the display. Notes: • Do not turn off the printer during the encryption process. Loss of data can occur.
Securing the printer 59 Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.
Maintaining the printer 60 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Networking Note: Purchase a MarkNet(TM) N8360 wireless network adapter first before setting up the printer on a wireless network. For information on installing the wireless network adapter, see the setup sheet that came with the adapter.
Maintaining the printer 61 Changing port settings after installing an internal solutions port Notes: • If the printer has a static IP address, then do not change the configuration. • If the computers are configured to use the network name instead of an IP address, then do not change the configuration. • If you are adding a wireless internal solutions port (ISP) to a printer previously configured for an Ethernet connection, then disconnect the printer from the Ethernet network.
Maintaining the printer 62 Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. Notes: • Perform this task after every few months. • Damage to the printer caused by improper handling is not covered by the printer warranty.
Maintaining the printer 2 Wipe the areas shown with a damp, soft, lint-free cloth. 1 White underside of the scanner cover 2 Scanner glass 3 Automatic document feeder (ADF) glass 4 White underside of the ADF cover 3 Close the scanner cover. Emptying the hole punch box 1 Open door J.
Maintaining the printer 2 Remove and empty the hole punch box. 3 Insert the hole punch box. 4 Close door J.
Maintaining the printer 65 Ordering parts and supplies To order parts and supplies in the U.S., contact 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to www.lexmark.com or contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Checking the status of parts and supplies 1 From the home screen, touch Status/Supplies.
Maintaining the printer Item United States and Canada 66 European Economic Area (EEA+) Rest of Europe, Middle East, and Africa (EMEA) Latin America Distribution (LAD) Rest of Asia Pacific (AP) Australia and New Zealand (ANZ) Magenta 82K1HM0 82K2HM0 82K5HM0 82K4HM0 82K3HM0 82K6HM0 Yellow 82K1HY0 82K2HY0 82K5HY0 82K4HY0 82K3HY0 82K6HY0 Extra High Yield Return Program toner cartridges Black 72K1XK0 72K2XK0 72K5XK0 72K4XK0 72K3XK0 72K6XK0 Cyan 82K1XC0 82K2XC0 82K5XC0 82K4XC0 82
Maintaining the printer 67 Ordering developer units Item Part number Return Program developer units Black developer unit 72K0DK0 Color (CMY) developer kit 72K0DV0 Cyan developer unit 72K0DC0 Magenta developer unit 72K0DM0 Yellow developer unit 72K0DY0 Regular developer units Black developer unit 72K0D10 Color (CMY) developer kit 72K0D50 Cyan developer unit 72K0D20 Magenta developer unit 72K0D30 Yellow developer unit 72K0D40 Ordering imaging units Item All countries and regions Retu
Maintaining the printer Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Settings > Device > Notifications. 3 From the Supplies menu, click Custom Supply Notifications. 4 Select a notification for each supply item. 5 Apply the changes.
Maintaining the printer 2 Remove the waste toner bottle. 3 Remove the imaging unit. 4 Remove the developer unit. 5 Unpack the new developer unit, and then remove the packing material.
Maintaining the printer 70 6 Insert the new developer unit. 7 Insert the imaging unit. 8 Insert the waste toner bottle. 9 Close door A. Replacing the fuser 1 Turn off the printer. 2 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Maintaining the printer 3 Remove the fuser. 4 Unpack the new fuser. 5 Clean the fuser lens using the cotton swab that came with the package.
Maintaining the printer 6 Insert the new fuser until it clicks into place. 7 Close door B. 8 Turn on the printer. Replacing a photoconductor unit 1 Open door A.
Maintaining the printer 2 Remove the waste toner bottle. 3 Remove the imaging unit. 4 Remove the photoconductor unit.
Maintaining the printer 5 Unpack the new photoconductor unit, and then remove the packing material. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs. 6 Insert the new photoconductor unit. 7 Insert the imaging unit. 8 Insert the waste toner bottle. 9 Close door A.
Maintaining the printer Replacing an imaging unit 1 Open door A. 2 Remove the waste toner bottle.
Maintaining the printer 3 Remove the imaging unit. 4 Unpack the new imaging unit, and then remove the packing material. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs. 5 Insert the new imaging unit.
Maintaining the printer 6 Insert the waste toner bottle. 7 Close door A. Replacing a toner cartridge 1 Open door A. 2 Remove the toner cartridge. 3 Unpack the new toner cartridge.
Maintaining the printer 4 Insert the new toner cartridge until it clicks into place. 5 Close door A. Replacing the pick roller Replacing the pick roller in the 550‑sheet tray or envelope tray 1 Turn off the printer. 2 Remove the tray.
Maintaining the printer 3 Remove the pick roller. 4 Unpack the new pick roller.
Maintaining the printer 5 Insert the new pick roller until it clicks into place. 6 Insert the tray. 7 Turn on the printer.
Maintaining the printer Replacing the pick roller in the 2200‑sheet tray 1 Turn off the printer. 2 Pull out, and then unlock the tray. 3 Remove the tray. 4 Remove the pick roller. 5 Unpack the new pick roller.
Maintaining the printer 6 Insert the new pick roller until it clicks into place. 7 Insert the tray. 8 Turn on the printer.
Maintaining the printer Replacing the separator pad 1 Pull out the tray. 2 Remove the separator pad. 3 Unpack the new separator pad. 4 Insert the new separator pad until it clicks into place. 5 Insert the tray.
Maintaining the printer Replacing the waste toner bottle 1 Open door A. 2 Remove the waste toner bottle. 3 Unpack the new waste toner bottle. 4 Insert the new waste toner bottle. 5 Close door A.
Maintaining the printer Replacing the transfer belt 1 Turn off the printer. 2 Open door A. 3 Remove the waste toner bottle.
Maintaining the printer 4 Open door A1. 5 Remove the transfer belt. 6 Unpack the new transfer belt, and then remove the packing material. Warning—Potential Damage: Do not expose the transfer belt to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the transfer belt. Doing so may affect the print quality of future print jobs.
Maintaining the printer 7 Insert the new transfer belt until it clicks into place. 8 Close door A1. 9 Insert the waste toner bottle. 10 Close door A . 11 Turn on the printer.
Maintaining the printer 88 Replacing the transfer roller 1 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Remove the transfer roller. 3 Unpack the new transfer roller. Note: Do not remove the white packing material.
Maintaining the printer 4 Insert the new transfer roller. 5 Remove the white packing material. 6 Close door B.
Maintaining the printer Replacing the ADF pick roller 1 Turn off the printer. 2 Open door D. 3 Remove the ADF pick roller cover. 4 Remove the ADF pick roller. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
Maintaining the printer 5 Unpack the new ADF pick roller. 6 Insert the new ADF pick roller until it clicks into place. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol. 7 Insert the ADF pick roller cover until it clicks into place. 8 Close door D. 9 Turn on the printer.
Maintaining the printer Replacing the ADF feed roller 1 Turn off the printer. 2 Open door D. 3 Remove the ADF pick roller cover. 4 Remove the ADF feed roller. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
Maintaining the printer 5 Unpack the new ADF feed roller. 6 Insert the new ADF feed roller until it clicks into place. 7 Insert the ADF pick roller cover until it clicks into place. 8 Close door D. 9 Turn on the printer.
Maintaining the printer Replacing the ADF separator roller 1 Turn off the printer. 2 Open door D. 3 Remove the ADF separator roller cover. 4 Remove the ADF separator roller. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
Maintaining the printer 5 Unpack the new ADF separator roller. 6 Insert the new ADF separator roller until it clicks into place. 7 Insert the ADF separator roller cover until it clicks into place. 8 Close door D. 9 Turn on the printer. Replacing the staple cartridge unit Replacing the staple cartridge in the staple finisher 1 Open door C.
Maintaining the printer 2 Open door G. 3 Remove the staple cartridge. 4 Unpack the new staple cartridge.
Maintaining the printer 97 5 Insert the new staple cartridge until it clicks into place. 6 Close doors G and C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. Replacing the staple cartridge holder in the staple finisher 1 Open door C.
Maintaining the printer 2 Open door G. 3 Pull out the staple cartridge holder.
Maintaining the printer 4 Remove the staple cartridge. 5 Unpack the new staple cartridge holder. 6 Insert the staple cartridge until it clicks into place.
Maintaining the printer 100 7 Insert the staple cartridge holder until it clicks into place. 8 Close doors G and C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. Replacing the staple cartridge in the multiposition staple, hole punch finisher 1 Open door J. 2 Remove the staple cartridge. Note: If necessary, remove the tape from the staple cartridge holder.
Maintaining the printer 3 Unpack the new staple cartridge. 4 Insert the new staple cartridge until it clicks into place. 5 Close door J.
Maintaining the printer Replacing the staple cartridge holder in the multiposition staple, hole punch finisher 1 Open door J. 2 Remove the staple cartridge holder. 3 Remove the staple cartridge. 4 Unpack the new staple cartridge holder.
Maintaining the printer 103 5 Insert the staple cartridge until it clicks into place. 6 Insert the staple cartridge holder until it clicks into place. 7 Close door J. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Maintaining the printer 104 Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
Maintaining the printer 105 Sleep mode 1 From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. 2 Enter the number of minutes the printer stays idle before it enters Sleep mode. Hibernate mode 1 From the home screen, touch Settings > Device > Power Management > Timeouts > Hibernate Timeout. 2 Select the amount of time before the printer enters hibernate mode. Notes: • Make sure to wake the printer from hibernate mode before sending a print job.
Maintaining the printer 106 Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be recycled through your local recycling center. Recycling Lexmark packaging Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there is less packaging to dispose of.
Clearing jams 107 Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. • Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator. • Do not slide paper into the tray. Load paper as shown in the illustration.
Clearing jams 108 • Flex, fan, and align the paper edges before loading. • • • • Do not use paper that has been cut or trimmed by hand. Do not mix paper sizes, weights, or types in the same tray. Make sure that the paper size and type are set correctly on the computer or printer control panel. Store paper according to manufacturer recommendations.
Clearing jams Jam locations 4 Automatic document feeder (ADF) 5 Standard bin 6 Door G 7 Door F 8 Trays Configured model Jam locations 1 Door L 2 Door J 3 Door K 4 Door N 109
Clearing jams Paper jam in trays 1 Pull out the tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the tray. 4 Open the tray cover.
Clearing jams 111 5 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 6 Close the tray cover. Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Open door B, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Clearing jams 4 Close door B. 5 Flex, fan, and align the paper edges before loading. 6 Reload paper. Paper jam in the automatic document feeder 1 Remove all original documents from the ADF tray. 2 Open door D. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol. 4 Close door D. 5 Open the scanner cover. 6 Open door E.
Clearing jams 114 7 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 8 Close door E and the scanner cover. Paper jam in the standard bin 1 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 2 Open door B, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Clearing jams 115 3 Close door B. Paper jam in door B Paper jam in the fuser 1 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 3 Open the fuser access door. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 117 5 Close door B. Paper jam in the duplex unit 1 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 3 Open the duplex cover. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 5 Close the duplex cover and door B. Paper jam in the finisher bin 1 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 2 Open door C. 3 Open door F. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 120 5 Close doors F and C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. Staple jam in door G 1 Open door C.
Clearing jams 2 Open door G. 3 Pull out the staple cartridge holder.
Clearing jams 4 Lift the staple guard, and then remove the loose staples. Note: Do not insert the staples that came out of the cartridge. 5 Close the staple guard.
Clearing jams 123 6 Insert the staple cartridge holder. 7 Close doors G and C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. Paper jam in door K 1 Open doors C and K. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 124 • Using knob K1 • Using knob J2 3 Close doors K and C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C.
Clearing jams Paper jam in door J 1 Open door J. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams • Areas J5 and J6 3 Close door J. Paper jam in door N 1 Open door N. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 3 Close door N. Paper jam in door L 1 Open door L. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 3 Close door L. Paper jam in the staple finisher bin 1 Open door J. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 3 Close door J. Staple jam in door J 1 Open door J. 2 Remove the staple cartridge holder.
Clearing jams 3 Open the staple guard, and then remove the loose staples. Note: Do not insert the staples that came out of the cartridge. 4 Close the staple guard.
Clearing jams 5 Insert the staple cartridge holder. 6 Close door J.
Troubleshooting 132 Troubleshooting Network connection problems Cannot open Embedded Web Server Action Yes No Step 1 Check if you are using a supported browser: Go to step 2. Install a supported browser. Go to step 3. Type the correct printer IP address in the address field. Go to step 4. Turn on the printer. Go to step 5. Contact your administrator. Go to step 6. Secure the cable connections. • • • • Internet Explorer® version 9 or later Safari version 8.0.
Troubleshooting 133 Action Yes No Step 6 Go to step 7. Contact your administrator. The problem is solved. Contact customer support. Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. The problem is solved. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read flash drive Check if the flash drive is inserted into the front USB port.
Troubleshooting 134 Hardware options problems Cannot detect internal option Action Yes Step 1 The problem is Turn off the printer, wait for about 10 seconds, and then turn it back solved. on. No Go to step 2. Does the internal option operate correctly? Step 2 Go to step 4. Go to step 3. Print a menu settings page, and then check if the internal option appears in the Installed Features list.
Troubleshooting 135 Internal solutions port does not operate correctly Action Yes No Step 1 Go to step 3. Go to step 2. The problem is solved. Go to step 3. Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Step 2 Remove, and then install the ISP. For more information, see “Installing an internal solutions port” on page 175. Note: Use a supported ISP.
Troubleshooting 136 Defective flash detected Try one or more of the following: • Replace the defective flash memory. • From the printer control panel, select Continue to ignore the message and continue printing. • Cancel the current print job. Not enough free space in flash memory for resources Try one or more of the following: • From the printer control panel, select Continue to clear the message and continue printing. • Delete fonts, macros, and other data stored in the flash memory.
Troubleshooting 137 Region Numeric code Invalid region 9 Note: To find the region settings of the printer and toner cartridge, print the print quality test pages. From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages. Non‑Lexmark supply The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts.
Troubleshooting 138 Paper feed problems Envelope seals when printing Action 1 Use envelopes that have been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps. 2 Resend the print job. Yes No Contact customer support. The problem is solved. Does the envelope seal when printing? Collated printing does not work Action Yes No Step 1 a From the home screen, touch Settings > Print > Layout > Collate. b Set Collate to On. The problem is solved.
Troubleshooting 139 Paper curl Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. The problem is solved. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a Check if the trays contain paper of the same size and type. The problem is solved. Go to step 2. Move the paper guides in the tray to the correct position for the paper loaded.
Troubleshooting 140 Action Yes No Step 2 a From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type. b Set the paper size and type to match the paper loaded in the linked trays. c Print the document. The problem is solved. Contact customer support. Do the trays link correctly? Check tray connection Try one or more of the following: • Turn off the printer, wait for about 10 seconds, and then turn it back on.
Troubleshooting 141 Paper frequently jams Action Yes No Step 1 a Pull out the tray. Go to step 2. The problem is solved. Step 2 Go to step 3. a From the Paper menu on the control panel, check if the printer is detecting the correct paper size. b Resend the print job. The problem is solved. b Check if the paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill indicator.
Troubleshooting 142 Printing problems Confidential and other held documents do not print Action Yes The problem is Step 1 a From the control panel, check if the documents appear in the solved. Held Jobs list. No Go to step 2. Note: If the documents are not listed, then print the documents using the Print and Hold options. b Print the documents. Are the documents printed? Step 2 The print job may contain a formatting error or invalid data. The problem is solved. Go to step 3.
Troubleshooting 143 Action Yes No Step 5 a Add printer memory. The problem is solved. Contact customer support. Yes No b Resend the print job. Are the documents printed? Slow printing Action Go to step 2. Step 1 a Make sure that the printer is not in Eco‑Mode and Quiet Mode. The problem is solved. b Print the document. Is the printer printing slow? Step 2 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 3.
Troubleshooting 144 Action Yes No Step 6 a From the Quality menu on the control panel, set the Print Resolution to 4800CQ. b Print the document. Go to step 7. The problem is solved. Go to step 8. The problem is solved. Contact customer support. The problem is solved. Yes No Is the printer printing slow? Step 7 a Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Troubleshooting 145 Action Yes No Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer. The problem is solved. Go to step 4. The problem is Step 4 a Turn off the printer, wait for about 10 seconds, and then turn it solved. back on. b Resend the print job. Go to step 5. For more information, see the setup documentation that came with the printer. b Resend the print job.
Troubleshooting 146 Action Yes No Step 1 a Remove, and then reinstall the imaging unit or imaging kit. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a From the Quality menu on the control panel, select Color Adjust. b Resend the print job. Go to step 2. The problem is solved. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes.
Troubleshooting 147 Action Yes No Step 2 a Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Go to step 3. The problem is solved. Go to step 4. Step 3 a Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. The problem is solved. Note: You can also change the settings on the printer control panel. b Resend the print job.
Troubleshooting 148 Ghost images Leading edge A AB BC CD D A B C D ABCD Trailing edge Action Yes No Step 1 a Load the tray with the correct paper type and weight. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. b Resend the print job. Do ghost images still appear on prints? Step 2 a Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog.
Troubleshooting 149 Action Yes No Step 1 a From the home screen, touch Settings > Print > Quality. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. b Adjust the toner darkness. c Print the document. Does gray background still appear on prints? Step 2 a From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. b Start the process. c Print the document.
Troubleshooting Action 150 Yes Go to step 3. Step 2 a Depending on your operating system, specify the paper type and weight from the Printing Preferences or from Print dialog. No The problem is solved. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Resend the print job. Do horizontal dark lines still appear on prints? Step 3 a Load paper from a fresh package. Go to step 4. The problem is solved.
Troubleshooting 151 Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic. Action Yes No Step 1 a Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Go to step 2. The problem is solved. Step 2 Go to step 3. a Load the specified tray or feeder with the recommended paper type. b Resend the print job. The problem is solved.
Troubleshooting Action 152 Yes The problem is Step 1 a Squeeze and slide the paper guides to the correct position for solved. the size of the paper you are loading. b Resend the print job. No Go to step 2. Are the margins correct? Step 2 The problem is a From the Paper menu on the control panel, check if the printer solved. is detecting the correct paper size. b Resend the print job. Go to step 3.
Troubleshooting Action 153 Yes No support. The problem is solved. Action Yes No Step 1 a From the Quality menu on the control panel, select Color Adjust. b Resend the print job. Go to step 2. The problem is solved. Go to step 3. The problem is solved. a Check if the printer supports the fonts that are installed on your Contact customer computer. 1 From the control panel, touch: Settings > Reports > Print > Print Fonts 2 Select PCL Fonts or PS Fonts.
Troubleshooting Action 154 Yes Go to step 4. Step 3 a Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. No The problem is solved. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Resend the print job. Is the print still too light? Step 4 Make sure that the paper has no texture or rough finishes.
Troubleshooting 155 Action Yes No Step 1 Check the printer for leaked toner contamination. Go to step 2. Contact customer support. Is the printer free of leaked toner? Step 2 Go to step 4. a From the home screen, touch Settings > Device > Preferences. Go to step 3. b Check if the paper type and size settings match the paper type and size set in the tray. Do the settings match? Step 3 a Change the paper size and type in the Paper menu or adjust the size settings in the tray. b Print the document.
Troubleshooting 156 Action Yes No Step 1 a Remove the tray. Go to step 2. The problem is solved. Contact customer support. The problem is solved. b Remove the paper, and then load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. c Squeeze and slide the paper guides to the correct position for the size of the paper you are loading. d Insert the tray. e Resend the print job.
Troubleshooting 157 Action Yes No Step 2 a Using the Maintenance Defect Ruler, measure the distance between the repeating defects on the affected color page. b Replace the supply item that matches the measurement on the affected color page. Take note of the distance, and then contact customer support or your service representative. The problem is solved. Take note of the distance, and then contact customer support or your service representative. The problem is solved. Photoconductor unit • 125.
Troubleshooting 158 Action Yes No Step 1 a Remove, and then reinstall the imaging unit or imaging kit. Go to step 2. The problem is solved. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit. b Resend the print job.
Troubleshooting 159 Action Yes No Step 3 a Remove, and then reinstall the imaging unit or imaging kit. Contact customer support. The problem is solved. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit. b Resend the print job.
Troubleshooting 160 Action Yes Replace the imaging unit or imaging kit, and then resend the print Contact customer support. job. No The problem is solved. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.
Troubleshooting 161 Action Yes No Step 3 a Remove, and then reinstall the imaging unit or imaging kit. Go to step 4. The problem is solved. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit. b Resend the print job.
Troubleshooting 162 Action Yes No Step 2 Go to step 3. The problem is solved. Go to step 4. The problem is solved. Check if you are using the recommended paper type. a Load the specified tray or feeder with the recommended paper type. b Resend the print job. Do vertical white lines still appear on prints? Step 3 a Remove, and then reinstall the imaging unit or imaging kit. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes.
Troubleshooting 163 Action Yes No Step 4 Press the power button to wake the printer. Go to step 5. Go to step 6. Make sure to match the following: Check if the printer is in sleep or hibernate mode. Is the printer in sleep or hibernate mode? Step 5 Check if the cables connecting the printer and the computer are inserted in the correct ports.
Troubleshooting 164 Action Yes No Step 2 a Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. The problem is solved. Go to step 3. The problem is solved. Contact customer support. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Print the document.
Troubleshooting Object type 165 Color conversion tables RGB Image RGB Text • Vivid—Produces brighter, more saturated colors and may be RGB Graphics • sRGB Display—Produces an output that approximates the colors applied to all incoming color formats. displayed on a computer monitor. Black toner usage is optimized for printing photographs. • Display‑True Black—Produces an output that approximates the colors displayed on a computer monitor.
Troubleshooting 166 What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are specific to the type of object being printed (text, graphics, or images). It is also specific to how the color of the object is specified in the software program (RGB or CMYK combinations). To apply a different color conversion table manually, see “Modifying the colors in printed output” on page 164.
Troubleshooting 167 Faxing problems Cannot send or receive faxes Action Yes No Step 1 The problem is solved. Go to step 2. The problem is Make sure that the cable connections for the following equipment solved. are secure: Go to step 3. Resolve any error messages that appear on the display. Can you send or receive a fax? Step 2 • Telephone • Handset • Answering machine Can you send or receive a fax? Step 3 Go to step 5. Go to step 4. The problem is solved. Go to step 5.
Troubleshooting Action 168 Yes The problem is Check if the printer is connected to an analog phone service or to solved. the correct digital connector. Step 5 No Go to step 6. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter. For more information, contact your ISDN provider. • If you are using DSL, then connect to a DSL filter or router that supports analog use.
Troubleshooting 169 Can receive but not send faxes Action Yes No Step 1 The problem is solved. Go to step 2. The problem is solved. Contact customer support. Action Yes No Step 1 Make sure that the tray or multipurpose feeder is not empty. The problem is solved. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. Load the original document properly into the ADF tray or on the scanner glass.
Troubleshooting 170 Poor fax print quality Action Yes No Step 1 The problem is solved. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. Yes No Enhance the print quality. a From the home screen, touch Settings > Print > Quality. b Adjust the settings. Is the fax print quality satisfactory? Step 2 Decrease the incoming fax transmission speed.
Troubleshooting 171 Partial copies of document or photo Action Yes Step 1 The problem is a Make sure that the document or photo is loaded facedown on solved. the upper left corner of the scanner glass. b Copy the document or photo. No Go to step 2. Is the document or photo copied correctly? The problem is Step 2 a Match the paper size setting and the paper loaded in the tray. solved. Contact customer support. b Copy the document or photo.
Troubleshooting Action 172 Yes The problem is solved. Check the file you want to scan. a Make sure that the file name is not already used in the destination folder. b Make sure that the document or photo you want to scan is not open in another application. c Resend the scan job. Step 2 No Go to step 3. Is the scan job successful? Step 3 a Make sure that the Append time stamp or the Overwrite existing file check box is selected in the destination configuration settings. b Resend the scan job.
Troubleshooting 173 Action Yes No Step 2 a Check if the power cord is connected properly to the printer and the electrical outlet. The problem is solved. Go to step 3. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. b Copy or scan the document.
Upgrading and migrating 174 Upgrading and migrating Hardware Available internal options • Memory card – DDR3 DIMM – Flash memory • Fonts – Application cards • Forms and Bar Code • PRESCRIBE • IPDS • Lexmark Internal Solutions Port (ISP) – MarkNetTM N8360 (802.
Upgrading and migrating 175 3 Unpack the memory card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. 4 Insert the memory card until it clicks into place. 5 Reattach the access cover. 6 Connect the power cord to the electrical outlet, and then turn on the printer.
Upgrading and migrating 3 Unpack the internal solutions port (ISP) kit. 1 ISP 2 Mounting bracket 3 Thumbscrews 4 If necessary, remove the printer hard disk.
Upgrading and migrating 5 Insert the bracket into the board until it clicks into place. 6 Attach the ISP to the bracket.
Upgrading and migrating 7 If necessary, attach the hard disk to the ISP. a Remove the hard disk bracket. b Connect the hard disk to the ISP. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Upgrading and migrating 179 8 Reattach the access cover. 9 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Upgrading and migrating 180 4 Push the card firmly into place. Note: The entire length of the connector on the card must touch and be flush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. 5 Reattach the access cover. 6 Connect the power cord to the electrical outlet, and then turn on the printer.
Upgrading and migrating Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors. 3 Unpack the hard disk. 4 Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Upgrading and migrating If an internal solutions port (ISP) is installed, then do the following: a Remove the hard disk bracket. b Attach the hard disk to the ISP.
Upgrading and migrating 183 5 Reattach the access cover. 6 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Upgrading and migrating 184 Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do not try to lift the printer and trays at the same time. 5 Align the printer with the optional tray, and then lower the printer until it clicks into place. 6 Connect the power cord to the printer, and then to the electrical outlet.
Upgrading and migrating • Printer • Staple finisher Installing the keyboard tray 1 Turn off the printer. 2 Open door A. 3 Remove the keyboard attach cover. 4 Unpack the keyboard tray.
Upgrading and migrating 5 Attach the keyboard to the base. 6 Insert the keyboard tray. 7 Close door A. 8 Turn on the printer.
Upgrading and migrating Installing the staple finisher 1 Turn off the printer. 2 Open door C. 3 Remove the paper bail.
Upgrading and migrating 4 Remove the paper transport and staple finisher connector covers. 5 Unpack the staple finisher. 6 Insert the staple finisher until it clicks into place.
Upgrading and migrating 189 7 Close door C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. 8 Turn on the printer. Installing the multiposition staple, hole punch finisher CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.
Upgrading and migrating 4 Open the covers at the side of the caster base. 5 Open door C.
Upgrading and migrating 6 Remove the paper bail. 7 Remove the covers. 8 Unpack the paper transport, and then remove the pieces of tape.
Upgrading and migrating 192 9 Lift, and then align the paper transport to the printer. 10 Firmly push the paper transport until it clicks into place. 11 Close door C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C.
Upgrading and migrating 12 Unpack the multiposition staple, hole punch finisher, and then remove the pieces of tape. 13 On a flat, sturdy, and stable surface, align the finisher to the printer. Note: Avoid installing the finisher on a carpeted surface.
Upgrading and migrating 194 14 Push the finisher to the printer by applying pressure at the bottom of the finisher until it clicks into place. Check if the finisher and printer are properly locked by pulling hard the finisher away from the printer. If the finisher detaches from the printer, then repeat step 13 through step 14 until they are properly locked.
Upgrading and migrating 15 When the finisher is locked, do the following: a Open the bottom front door of the finisher. b Turn the levers of the finisher counterclockwise until the levers are loose. c Close the door. 16 Check the gap between the printer and the finisher.
Upgrading and migrating 196 If the gap is uneven, then do either of the following: a To fix the gap at the top, rotate the side wheels of the finisher clockwise. b To fix the gap at the bottom, rotate the side wheels of the finisher counterclockwise. 17 Connect the power cords to the finisher and the printer, and then connect them to a properly grounded electrical outlet.
Upgrading and migrating 197 For Macintosh users 1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies. 2 Navigate to the list of hardware options, and then add any installed options. 3 Apply the changes. Firmware Exporting or importing a configuration file You can export the configuration settings of your printer into a text file, and then import the file to apply the settings to other printers.
Notices 198 Notices Product information Product name: Lexmark CX825de, CX825dte, CX825dtpe, CX825dtfe, CX860de, CX860dte, CX860dtpe, CX860dtfe Machine type: 7564 Model(s): 336, 337, 536, 537 Edition notice October 2017 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC.
Notices 199 Licensing notices All licensing notices associated with this product can be viewed from the CD:\NOTICES directory of the installation software CD. Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print and Google Chrome are trademarks of Google Inc. Macintosh, the Mac logo, and Safari are trademarks of Apple Inc.
Notices 200 Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching a metal surface in an area away from the symbol. Temperature information Operating temperature and relative humidity 10 to 32.2°C (50 to 90°F) and 15 to 80% RH 15.3 to 32.2°C (60 to 90°F) and 8 to 15% RH Maximum wet bulb temperature: 22.8°C (73°F) Shipping temperature -40 to 43.3°C (-40 to 110°F) Storage temperature and relative humidity -40 to 43.
Notices 201 DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam. PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima. NEBEZPEČÍ - Když jsou vyjmuty kazety a je odblokována pojistka, ze zařízení je vysíláno neviditelné laserové záření.
Index 202 Index A activating Voice Guidance 24 adapter plug 48 adding contacts 21 adding groups 22 adding hardware options print driver 196 adding internal options print driver 196 ADF feed roller replacing 92 ADF pick roller replacing 90 ADF separator roller replacing 94 adjusting speech rate Voice Guidance 24 adjusting the brightness printer display 105 adjusting the brightness of the printer display 105 adjusting toner darkness 164 AirPrint using 31 answering machine setting up 40 attaching cables 13 a
Index 203 enabling Magnification mode 24 enabling personal identification numbers 24 enabling spoken passwords 24 enabling the USB port 133 encrypting the printer hard disk 58 enlarging copies 36 envelopes loading 28 environmental setting Eco‑Mode 104 environmental settings hibernate mode 104 sleep mode 104 erasing printer hard disk memory 57 exporting a configuration file using the Embedded Web Server 197 e‑mail creating shortcuts 38 setting up 37 e‑mailing configuring e‑mail settings 37 using a shortcut numb
Index J jam, clearing automatic document feeder 112 door J 125 door K 123 door L 127 door N 126 duplex unit 115 finisher bin 118 fuser 115 multipurpose feeder 111 standard bin 114 staple cartridge 120, 129 staple finisher bin 128 trays 110 jams avoiding 107 locating jam areas 108 locations 108 K keyboard on the display using 25 keyboard tray installing 185 L letterhead copying on 35 Lexmark Mobile Print using 30 line filter 44 linking trays 29 loading card stock 28 envelopes 26 transparencies 28 trays 26 lo
Index port settings configuring 61 power button light printer status 16 print driver hardware options, adding 196 print job canceling from the computer 34 canceling from the printer control panel 34 print quality cleaning the scanner glass 62 print quality troubleshooting blank pages 145 crooked print 155 dark print 146 ghost images appear on prints 148 gray background 148 horizontal dark lines 149 horizontal white lines 150 jagged or uneven characters 152 light print 153 mottled print and dots 154 repeatin
Index replacing the staple cartridge in the multiposition staple, hole punch finisher 100 replacing the staple cartridge in the staple finisher 95 replacing the transfer belt 85 replacing the waste toner bottle 84 replacing transfer roller 88 reserve print jobs printing from a Macintosh computer 33 printing from Windows 33 resetting supply usage counters 137 resetting the supply usage counters 137 restoring factory default settings 58 RJ11 adapter 48 S safety information 7, 8 saving paper 36 saving toner 36
Index troubleshooting, copy partial copies of documents or photos 171 poor copy quality 171 scanner does not respond 172 scanner unit does not close 172 troubleshooting, fax cannot receive faxes 169 cannot send faxes 169 cannot send or receive faxes 167 received fax has poor print quality 170 troubleshooting, print collated printing does not work 138 confidential and other held documents do not print 142 envelope seals when printing 138 incorrect margins on prints 151 jammed pages are not reprinted 141 job
