Lexmark E460dn, E460dw, and E462dtn User's Guide January 2010 Machine type(s): 4513 Model(s): 630, 63W, 6EW www.lexmark.
Contents Safety information.............................................................................9 Learning about the printer.............................................................10 Thank you for choosing this printer!............................................................................................................................10 Finding information about the printer....................................................................................................................
Adjusting Power Saver.................................................................................................................................................................. 41 Recycling.................................................................................................................................................................................42 Recycling Lexmark products.............................................................................................................
Printing information pages..............................................................................................................................................69 Printing a font sample list............................................................................................................................................................ 69 Printing a directory list.................................................................................................................................
Setup menu ....................................................................................................................................................................................100 Finishing menu..............................................................................................................................................................................101 Quality menu.................................................................................................................
Understanding jam messages and locations..........................................................................................................124 200 paper jam.....................................................................................................................................................................126 201 paper jam.....................................................................................................................................................................
30.yy Invalid refill, change cartridge ......................................................................................................................................141 31.yy Replace defective or missing cartridge .....................................................................................................................141 32.yy Cartridge part number unsupported by device.....................................................................................................
Paper frequently jams .................................................................................................................................................................151 Paper jam message remains after jam is cleared ..............................................................................................................151 Page that jammed does not reprint after you clear the jam.........................................................................................
Safety information CAUTION—POTENTIAL INJURY: See the enclosed Safety Sheet before making any cable or electrical connection. Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Learning about the printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.
What are you looking for? Find it here The latest supplemental information, updates, and technical support: Lexmark Support Web site— http://support.lexmark.com • • • • • Documentation Note: Select your region, and then select your product to view the appropriate support site. Driver downloads Support telephone numbers and hours of operation for your region or country can be found on the Support Web site or on the printed warranty that came with your printer.
5 1 4 3 2 1 Rear 300 mm (12 in.) 2 Right side 200 mm (8 in.) 3 Front 300 mm (12 in.) 4 Left side 12.7 mm (0.5 in.) 5 Top 300 mm (12 in.
1 Front door release button 2 Paper stop 3 Standard exit bin 4 Printer control panel 5 System board door 6 Standard 250-sheet tray (Tray 1) 7 Multipurpose feeder door 8 Front door The following illustration shows the printer back with its basic features or parts: Learning about the printer 13
1 Rear door 2 Ethernet port 3 USB port 4 Parallel port Note: Not available on all models.
Configured models The following illustration shows the printer configured with an optional drawer: 1 Front door release button 2 Paper stop 3 Standard exit bin 4 Printer control panel 5 System board door 6 Standard 250-sheet tray (Tray 1) 7 Optional 250- or 550-sheet drawer (Tray 2) 8 Multipurpose feeder door 9 Front door Understanding the printer control panel The following diagram shows the printer control panel: Learning about the printer 15
The following diagrams and tables provide more information about the printer control panel items: Item Description ) Opens the menus Note: The menus are available only when the printer is in the Ready state. 1 Menus button ( 2 Back button ( ) Returns the display to the previous screen 3 Stop button ( ) Stops all printer activity causes Stopping to appear momentarily. Then the Stopped When printing, pressing screen appears offering a list of settings that you may select.
Item Description Indicator light 4 Indicates the printer status: • • • • Item Off—The power is off. Blinking green—The printer is warming up, processing data, or printing. Solid green—The printer is on, but idle. Solid red—Operator intervention is needed. Description 1 Display 2 Select button ( Shows messages that communicate the status of the printer or that indicate possible printer problems that must be resolved.
Item 1 Description Keypad Enter numbers or symbols if the display screen has a field that accepts these entries. Using the standard exit bin and paper stop The standard exit bin holds up to 150 sheets of 20 lb paper. It collects print jobs facedown. The standard exit bin includes a paper stop that keeps paper from sliding out the front of the bin as it stacks. The paper stop also aids in neater stacking of the paper. To open the paper stop, pull it so it flips forward.
Notes: • Do not leave the paper stop in the open position if you are printing on transparencies. Doing so may cause creases in the transparencies. • When moving the printer to another location, make sure the paper stop is closed.
Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. You can customize your printer connectivity and memory capacity by adding optional cards.
2 Use the following illustration to locate the appropriate connector. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. 1 Ethernet connector 2 USB port 3 Parallel connector Note: Not available on all models.
An optional memory card can be purchased separately and attached to the system board. To install the memory card: 1 Turn the printer off. 2 Access the system board. 3 Unpack the memory card. Note: Avoid touching the connection points along the edge of the card. 4 Align the memory card with its connector on the system board. 5 Push open the latches on both ends of the memory connector. Warning—Potential Damage: Memory cards are easily damaged by static electricity.
It may require some force to fully seat the card. 7 Ensure that each latch fits over the notch on each end of the card. 8 Close the system board door. 9 Turn the printer back on. 10 Open the printers folder: a Click , or click Start and then click Run. b In the Start Search or Run box, type control printers. c Press Enter, or click OK. The printers folder opens. 11 Right-click your printer icon. 12 Click Properties. 13 Click Install Options.
Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
4 Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. • Be careful not to damage the connectors. 5 Close the system board door. Installing hardware options Installing a 250- or 550-sheet drawer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to move it safely.
An optional drawer attaches under the printer. A drawer consists of two parts: a tray and a support unit. The printer supports one optional drawer; you can install a 250- or 550-sheet drawer. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
6 Align the outer edges of the printer with the outer edges of the drawer, and then slowly lower the printer into place. 7 Turn the printer back on. 8 Open the printers folder: a Click , or click Start and then click Run. b In the Start Search or Run box, type control printers. c Press Enter, or click OK. The printers folder opens. 9 Right-click the icon of your printer. 10 Click Properties. 11 Click Install Options. 12 Click Ask Printer. 13 Click OK. 14 Click OK, and then close the printers folder.
Attaching cables 1 Connect the printer to a computer or a network. • For a local connection, use a USB or parallel cable. • For a network connection, use an Ethernet cable. 2 Connect the power cord to the printer first and then to a properly grounded wall outlet. 1 Ethernet port 2 USB port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. A loss of data or a malfunction can occur.
Verifying printer setup Printing a menu settings page Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly. Note: If you have not made any menu item settings changes yet, then the menu settings page lists all the factory default settings. Once you select and save other settings from the menus, they replace the factory default settings as user default settings.
Setting up the printer software Installing printer software A printer driver is software that lets the computer communicate with the printer. The printer software is typically installed during the initial printer setup. For Windows users 1 Close all open software programs. 2 Insert the Software and Documentation CD. 3 From the main installation dialog, click Install Printer and Software. 4 Follow the instructions on the computer screen. For Macintosh users 1 Close all open software applications.
4 Click the Install Options tab. 5 Under Available Options, add any installed hardware options. 6 Click Apply. For Macintosh users In Mac OS X version 10.5 or later 1 From the Apple menu, choose System Preferences. 2 Click Print & Fax. 3 Select the printer, and then click Options & Supplies. 4 Click Driver, and then add any installed hardware options. 5 Click OK. In Mac OS X version 10.4 and earlier 1 From the Finder desktop, choose Go > Applications.
• Security Method—There are three basic options for Security Method: – WEP key If your network uses more than one WEP key, enter up to four in the provided spaces. Select the key currently in use on the network by selecting the Default WEP Transmit Key. or – WPA or WPA2 passphrase WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must be set for the same type on the router and on the printer, or the printer will not be able to communicate on the network.
Do not connect the USB cable until instructed to do so on the screen. 2 Insert the Software and Documentation CD. 3 Click Install Printer and Software. 4 Click Agree to agree to the License Agreement. 5 Click Suggested, and then click Next. 6 Click Wireless Network Attach. 7 Temporarily connect a USB cable between the computer on the wireless network and the printer.
Installing the printer on a wireless network (Macintosh) Prepare to configure the printer 1 Locate the printer MAC address on the sheet that shipped with the printer. Write the last six digits of the MAC address in the space provided below: MAC address: ___ ___ ___ ___ ___ ___ 2 Connect the power cable to the printer and then to a properly grounded electrical outlet, and then turn the power on. 2 1 Enter the printer information 1 Access the AirPort options. In Mac OS X version 10.
Configure the printer for wireless access 1 Type the name of your network (SSID) in the appropriate field. 2 Select Infrastructure as your Network Mode if you are using a wireless router. 3 Select the type of security you use to protect your wireless network. 4 Enter the security information necessary for the printer to join your wireless network. 5 Click Submit. 6 Open the AirPort application on your computer: In Mac OS X version 10.5 or later a From the Apple menu, choose System Preferences.
3 Click +. 4 Select the printer from the list. 5 Click Add. In Mac OS X version 10.4 and earlier 1 From the Finder desktop, choose Go > Applications. 2 Double-click the Utilities folder. 3 Locate and double-click Printer Setup Utility or Print Center. 4 From the Printer List, choose Add. 5 Select the printer from the list. 6 Click Add. b For AppleTalk printing: In Mac OS X version 10.5 1 From the Apple menu, choose System Preferences. 2 Click Print & Fax. 3 Click +. 4 Click AppleTalk.
If the CD does not launch after a minute, then do the following: a Click , or click Start and then click Run. b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive. 2 Click Install Printer and Software. 3 Click Agree to agree to the License Agreement. 4 Select Suggested, and then click Next.
In Mac OS X version 10.5 or later 1 2 3 4 5 6 From the Apple menu, choose System Preferences. Click Print & Fax. Click +. Click IP. Type the IP address of your printer in the Address field. Click Add. In Mac OS X version 10.4 and earlier 1 2 3 4 5 6 7 From the Finder desktop, choose Go > Applications. Double-click Utilities. Double-click Printer Setup Utility or Print Center. From the Printer List, click Add. Click IP. Type the IP address of your printer in the Address field. Click Add.
Minimizing your printer's environmental impact Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment • The Lexmark recycling program at www.lexmark.
Avoid paper jams Carefully select and load paper to avoid paper jams. For more information, see “Avoiding jams” on page 123. Saving energy Using Eco-Mode Use Eco-Mode to quickly select one or more ways to reduce your printer's environmental impact. Note: See the table for the multiple settings that change when you select an Eco-Mode setting. Choose To Energy Reduce energy use, especially when the printer is idle. • Printer engine motors do not start until a job is ready to print.
Choose To On (Text/Graphics) Reduce printer noise. • Print jobs are processed at one-half the normal Note: This setting is best suited for printing text and line graphics. processing speed. • Printer engine motors do not start until a job is ready to print. There is a short delay before the first page is printed. • Fans run at reduced speed or are turned off. • If your printer has faxing capability, fax sounds are reduced or disabled, including those made by the fax speaker and ringer.
Using the printer control panel 1 Make sure the printer is on and Ready appears. 2 Press . 3 Press the up or down arrow button until Settings appears, and then press . 4 Press the up or down arrow button until General Settings appears, and then press 5 Press the up or down arrow button until Timeouts appears, and then press . . 6 Press the up or down arrow button until Power Saver appears, and then press .
Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program diverts millions of Lexmark cartridges from landfills annually by making it both easy and free for Lexmark customers to return used cartridges to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling. Boxes used to return the cartridges are also recycled.
Loading paper and specialty media This section explains how to load the 250- and 550-sheet trays and the multipurpose feeder. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays. Setting the paper size and type 1 Make sure that the printer is on and Ready appears. 2 From the printer control panel, press . 3 Press the up or down arrow button until Paper Menu appears, and then press .
6 Press the up or down arrow button until appears next to the correct unit of measure, and then press . Submitting selection appears, followed by the Universal Setup menu. 7 Press and release until Ready appears. Specify the paper height and width Defining a specific height and width measurement for the Universal paper size (in the portrait orientation) allows the printer to support the size, including support for standard features such as duplex printing and printing multiple pages on one sheet.
2 Squeeze and slide the guides to the correct position for the paper size you are loading. For long paper like A4 or legal, squeeze and slide the length guide backwards to accommodate the length of paper you are loading.
If you are loading A6-size paper: a Squeeze and slide the length guide toward the center of the tray to the A5 size position. b Raise the A6 backstop. Notes: • Tray 1 accommodates only 150 sheets of A6-size paper. Notice the maximum fill line on the A6 backstop which indicates the maximum height for loading A6-size paper. Do not try to overload the tray. • A6-size paper cannot be loaded in Tray 2. Note: Use the size indicators on the bottom of the tray to help position the guide.
1 Maximum fill line Load letterhead with the top edge of the sheet toward the front of the tray and the design facedown. 5 Squeeze and slide the guides to lightly touch the side of the stack.
6 Insert the tray. 7 If the paper type you loaded differs from the type that was previously loaded in the tray, then change the Paper Size/Type setting from the printer control panel Paper menu. Using the multipurpose feeder You may want to use the multipurpose feeder when you print on different sizes and types of papers or specialty media, such as card stock, transparencies, paper labels, and envelopes.
2 Grasp the raised handle, and pull the extension forward. 3 Grasp the handle, and pull the extension so it flips forward. 4 Guide the extension down gently so the multipurpose feeder is extended fully and open.
Loading the multipurpose feeder 1 Squeeze the tab located on the right width guide, and move the guides out fully. 2 Prepare the paper or specialty media for loading. • Flex sheets of paper or paper labels back and forth to loosen them, and then fan them. Do not fold or crease the paper or labels. Straighten the edges on a level surface. • Hold transparencies by the edges, and then fan them. Straighten the edges on a level surface. Note: Avoid touching the print side of the transparencies.
• Flex a stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Note: Fanning prevents the edges of envelopes from sticking together. It also helps them feed properly to avoid jams. Do not fold or crease envelopes. 3 Load the paper or specialty media. Notes: • Do not force any paper into the multipurpose feeder. Overfilling may cause jams.
• Load letterhead with the logo faceup and the top edge entering the printer first. • Load envelopes with the flap side down and the stamp location in the position shown. The stamp and address are shown to illustrate the proper orientation for loading envelopes. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives. These envelopes may severely damage the printer.
5 Slide the paper gently into the multipurpose feeder until it comes to a stop. Paper should lie flat in the multipurpose feeder. Make sure the paper fits loosely in the multipurpose feeder and is not bent or wrinkled. 6 From the printer control panel, set the Paper Size and Paper Type. Linking and unlinking trays In addition to linking trays to each other, you can also link the multipurpose feeder to the trays. Linking trays Tray linking is useful for large print jobs or multiple copies.
Creating a custom name for a paper type If the printer is on a network, you can use the Embedded Web Server to define a name other than Custom Type for each of the custom paper types that are loaded. 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, print a network setup page and locate the address in the TCP/IP section. 2 Click Settings. 3 Click Paper Menu. 4 Click Custom Name.
a From the Paper menu, press the down arrow button until Custom Types appears, and then press b Press the down arrow button until page 55, and then press . appears next to the custom paper type name you selected in step 7 on . c Press the down arrow button until appears next to the Paper Type setting you want, and then press Loading paper and specialty media 56 .
Paper and specialty media guidelines Paper and specialty media are paper, card stock, envelopes, paper labels, and transparencies. A number of items must be considered concerning the selection of paper and specialty media before printing. This chapter provides information on making selections and caring for papers and specialty media. It is recommended that you try a limited sample of any paper or specialty media you are considering using with the printer before purchasing large quantities.
Condition paper before printing by storing it in its original wrapper in the same environment as the printer for 24 to 48 hours before printing. Extend the time several days if the storage or transportation environment is very different from the printer environment. Thick paper may also require a longer conditioning period. Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper.
Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead: • Use grain long for 60–90 g/m2 (16–24 lb) paper. • Use only forms and letterhead printed using an offset lithographic or engraved printing process. • Avoid papers with rough or heavily textured surfaces. Use papers printed with heat-resistant inks designed for use in xerographic copiers.
• Store individual packages on a flat surface. • Do not store anything on top of individual paper packages. Supported paper sizes, types, weights, and capacities The following tables provide information on standard and optional paper sources, the types of paper they support, and capacities. Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the Card Stock & Label Guide available at the Lexmark Web site at http://support.lexmark.com.
Paper type Standard 250-sheet tray (Tray 1) Standard or optional 250-sheet tray Optional 550-sheet tray Multipurpose feeder Duplex path (Tray 2) (Tray 2) 1 Single-sided paper labels are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels a month. Vinyl, pharmacy, and dual-sided labels are not supported. 2 Use envelopes that lie flat when individually placed on a table facedown.
Paper size Dimensions Standard 250-sheet tray (Tray 1) Standard or optional 250-sheet tray Optional 550-sheet tray Multipurpose feeder Duplex path (Tray 2) (Tray 2) Universal3 76.2 x 127 mm (3 x 5 in.) up to 216 x 356 mm (8.5 x 14 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) X X X X C5 Envelope 162 x 229 mm (6.4 x 9 in.) X X X X DL Envelope 110 x 220 mm (4.3 x 8.7 in.) X X X X 7 3/4 Envelope (Monarch) 98 x 191 mm (3.9 x 7.5 in.) X X X X 9 Envelope 98 x 225 mm (3.9 x 8.
Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 123 and “Storing paper” on page 59. Printing a document Printing a document 1 Load paper into a tray or feeder. 2 From the printer control panel Paper menu, set the Paper Size/Type to match the loaded paper.
Printing on specialty media Tips on using letterhead Page orientation is important when printing on letterhead. Use the following table to determine which direction to load the letterhead: Source or process Print side • Standard 250-sheet Printed letterhead tray • Optional 250-sheet design is placed facedown. Paper orientation The top edge of the sheet with the logo is placed at the front of the tray.
Tips on using transparencies Print samples on the transparencies being considered for use before buying large quantities. When printing on transparencies: • Feed transparencies from the standard 250-sheet tray or the multipurpose feeder. • Use transparencies designed specifically for laser printers. Check with the manufacturer or vendor to ensure transparencies are able to withstand temperatures up to 175°C (350°F) without melting, discoloring, offsetting, or releasing hazardous emissions.
Tips on using labels Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and dual-sided labels are not supported. For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com. When printing on labels: • Use labels designed specifically for laser printers.
Printing confidential and other held jobs Holding jobs in the printer When sending a job to the printer, you can specify that you want the printer to hold the job in memory until you start the job from the printer control panel. All print jobs that can be initiated by the user at the printer are called held jobs. Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs.
6 From the printer control panel, press the up or down arrow button until Held jobs appears, and then press . 7 Press the up or down arrow button until appears next to your user name, and then press 8 Press the up or down arrow button until appears next to the job type or job name, and then press . . If you selected a job name, proceed to step 11 on page 68. 9 After selecting your job type, use the keypad to enter your PIN. If you enter an invalid PIN, the Invalid PIN screen appears.
Printing information pages For more information on printing information pages, see “Printing a menu settings page” on page 29 and “Printing a network setup page” on page 29. Printing a font sample list To print samples of the fonts currently available for your printer: 1 Make sure the printer is on and Ready appears. 2 From the printer control panel, press . 3 Press the up or down arrow button until Reports appears, and then press .
Canceling a print job Canceling a print job from the printer control panel If the job is formatting or already printing, and Cancel a job appears on the first line of the display: 1 Press the up or down arrow button until Cancel appears. A list of jobs appears. 2 Press the up or down arrow button until appears next to the job you want to cancel, and then press Note: Once a print job is sent, to easily cancel a job, press . The Stopped screen appears.
In Mac OS X version 10.4 and earlier: 1 From the Go menu, choose Applications. 2 Double-click Utilities, and then double-click Printer Setup Utility or Print Center. 3 Double-click the printer icon. 4 From the printer window, select the job to cancel. 5 From the icon bar at the top of the window, click the Delete icon.
Understanding printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Menu Configure MP Network Setup Page Standard USB Menu Substitute Size Wireless Setup Page Parallel Menu Paper Texture Profiles List SMTP Setup Menu Paper Weight Netware Setup Page Paper Loading Print Fonts Custom Types Print Directory Universal Setup Asset Report Security Settings Miscellaneous General Settings
Paper menu Default Source menu Menu item Description Default Source Tray MP Feeder Manual Paper Manual Env Sets a default paper source for all print jobs Notes: • From the Paper menu, Configure MP must be set to Cassette in order for MP Feeder to appear as a menu setting. • Tray 1 is the factory default setting. • Only an installed paper source will appear as a menu setting. • A paper source selected by a print job will override the Default Source setting for the duration of the print job.
Menu item Description Tray Type Plain Paper Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type Specifies the type of paper loaded in each tray Manual Paper Size A4 A5 A6 Executive Folio JIS B5 Legal Letter Oficio (Mexico) Statement Universal Specifies the size of the paper being manually loaded in the multipurpose feeder Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Pa
Menu item Description MP Feeder Size A4 A5 A6 Executive Folio JIS B5 Legal Letter Oficio (Mexico) Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope C5 Envelope B5 Envelope DL Envelope Other Envelope Specifies the paper size loaded in the multipurpose feeder MP Feeder Type Plain Paper Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type Specifies the type of paper loaded in the multipurpose f
Menu item Description Manual Env Type Envelope Custom Type Specifies the type of envelope being manually loaded in the multipurpose feeder. Note: Envelope is the factory default setting. Note: Only installed trays and feeders are listed in this menu. Configure MP menu Menu item Description Configure MP Cassette Manual Determines when the printer selects paper from the multipurpose feeder Notes: • Cassette is the factory default setting.
Menu item Description Transparency Texture Smooth Normal Rough Specifies the relative texture of the transparencies loaded in a specific tray Recycled Texture Smooth Normal Rough Specifies the relative texture of the recycled paper loaded in a specific tray Labels Texture Smooth Normal Rough Specifies the relative texture of the labels loaded in a specific tray Bond Texture Smooth Normal Rough Specifies the relative texture of the bond paper loaded in a specific tray Envelope Texture Smooth Normal
Menu item Description Rough/Cotton Texture Rough Specifies the relative texture of the paper loaded in a specific tray Custom Texture Smooth Normal Rough Specifies the relative texture of the custom paper loaded in a specific tray Note: Rough is the factory default setting. Notes: • Normal is the factory default setting. • Settings appear only if the custom type is supported.
Menu item Description Rough Envelope Weight Light Normal Heavy Specifies the relative weight of the rough envelopes loaded in a specific tray Letterhead Weight Light Normal Heavy Specifies the relative weight of the paper loaded in a specific tray Preprinted Weight Light Normal Heavy Specifies the relative weight of the paper loaded in a specific tray Colored Weight Light Normal Heavy Specifies the relative weight of the paper loaded in a specific tray Light Weight Light Specifies the relative we
Menu item Description Bond Loading Duplex Off Determines whether 2-sided printing occurs for all jobs that specify Bond as the paper type Letterhead Loading Duplex Off Determines whether 2-sided printing occurs for all jobs that specify Letterhead as the paper type Preprinted Loading Duplex Off Determines whether 2-sided printing occurs for all jobs that specify Preprinted as the paper type Colored Loading Duplex Off Determines whether 2-sided printing occurs for all jobs that specify Colored as th
Menu item Description Recycled Paper Card Stock Transparency Labels Envelope Cotton Specifies a paper type when the Recycled setting is selected in other menus Notes: • Paper is the factory default setting. • The Recycled type must be supported by the selected tray or feeder in order for you to print from that source. Universal Setup menu These menu items are used to specify the height, width, and feed direction of the Universal Paper Size. The Universal Paper Size is a user-defined paper size.
Reports menu Reports menu To print a report, use the arrow buttons to navigate to the type of report you want, and then press .
Menu item Description Print Directory Prints a list of all the resources stored on an optional flash memory card Notes: • Job Buffer Size must be set to 100%. • The optional flash memory must be installed correctly and working properly. Asset Report Prints a report containing asset information including the printer serial number and model name. The report contains text and UPC barcodes that can be scanned into an asset database.
Menu item Description NPA Mode Off Auto Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. The menu selection is updated.
Reports menu (under the Network/Ports menu) The Reports menu item is available from the Network/Ports menu: Network/Ports Standard Network or Network Std Network Setup or Net Setup Reports Menu item Description Print Setup Page Prints a report containing information about the current network setup Print NetWare Setup Page Notes: • The Setup Page contains information about the network printer settings, such as the TCP/IP address.
TCP/IP menu Note: This menu is available only for network models or printers attached to print servers. This menu is available from the Network/Ports menu: Network/Ports Network Menu Network Setup TCP/IP Menu item Description Activate On Off Activates TCP/IP View Hostname Lets you view the current TCP/IP hostname Note: On is the factory default setting. Note: This can be changed only from the Embedded Web Server.
IPv6 menu Use the following menu items to view or set the Internet Protocol version 6 (IPv6) information. Note: This menu is available only for network models or printers attached to print servers.
Menu item Description View Security Mode Lets you view the encryption method for the wireless connection. “Disabled” indicates that the wireless network is not encrypted. AppleTalk menu This menu is available from the Network/Ports menu: Network/Ports Network Menu Network Setup AppleTalk Menu item Description Activate On Off Activates or deactivates AppleTalk support View Name Shows the assigned AppleTalk name Note: On is the factory default setting.
Menu item Description Packet Burst Yes No Reduces network traffic by allowing the transfer and acknowledgement of multiple data packets to and from the NetWare server NSQ/GSQ Mode Yes No Specifies the NSQ/GSQ Mode setting Note: Yes is the factory default setting. Note: Yes is the factory default setting.
Menu item Description NPA Mode On Off Auto Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes: • Auto is the factory default setting. • Changing this setting causes the printer to restart. USB Buffer Sets the size of the USB input buffer Disabled Notes: Auto 3K to • Auto is the factory default setting. • The Disabled setting turns off job buffering.
Parallel menu Menu item Description PCL SmartSwitch On Off Sets the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data. • When the Off setting is used, the printer uses PostScript emulation if PS SmartSwitch is set to On.
Menu item Description Advanced Status Off On Enables bidirectional communication through the parallel port Protocol Standard Fastbytes Specifies the parallel port protocol Notes: • On is the factory default setting. • The Off setting disables parallel port negotiation. Notes: • Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting. • The Standard setting tries to resolve parallel port communication problems.
SMTP Setup menu Use the following menu to configure the SMTP server. Menu item Description Primary SMTP Gateway Specifies SMTP server and port information Primary SMTP Gateway Port Note: 25 is the factory default setting for each SMTP Gateway Port menu item. Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout 5–30 Specifies the amount of time in seconds before the server stops trying to send the e-mail Note: 30 seconds is the factory default setting.
Security menu Miscellaneous menu Menu item Description Login Restrictions Login failures Failure time frame Lockout time Panel Login timeout Remote Login timeout Limits the number and time frames of failed login attempts from the printer control panel before all users are locked out Notes: • “Login failures” specifies the number of failed login attempts before users are locked out. Settings range from 1–50. 3 attempts is the factory default setting.
Security Audit Log menu Menu item Description Export Log Enables an authorized user to export the security log Notes: • To export the log from the printer control panel, a flash drive must be attached to the printer. • From the Embedded Web Server, the log can be downloaded to a computer.
Set Date/Time menu Menu item Description View Date/Time Lets you view the current date and time settings for the printer. The format for the date and time is: YYYY-MM-DD HH:MM: YYYY is the four-digit year MM is a two-digit month DD is a two-digit date HH is a two-digit hour MM is a two-digit minute Set Date/Time Lets you enter the date and time Note: Date/Time is set in YYYY-MM-DD HH:MM format.
Settings menu General Settings menu Menu item Description Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Sets the language of the text appearing on the display Eco-Mode Off Energy Energy/Paper Paper Minimizes the use of energy, paper, or specialty media Notes: • Off is the factory default setting. Off resets the printer to its factory default settings.
Menu item Description Run Initial setup Yes No Instructs the printer to run the setup wizard Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the country or region select screen, the default setting becomes No. Paper Sizes US Metric Sets paper sizes to use the standard US sizes, which may also be used in other countries, or to use metric sizes Notes: • US is the factory default setting.
Menu item Description Timeouts Print Timeout Disabled 1 sec–255 sec Sets the amount of time in seconds the printer waits to receive an end-of-job message before canceling the remainder of the print job Notes: • 90 seconds is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed, and then the printer checks to see if any new print jobs are waiting. • Print Timeout is available only when using PCL or PPDS emulation.
Menu item Description Factory Defaults Do Not Restore Restore Now Returns the printer settings to the factory default settings Notes: • Do Not Restore is the factory default setting. Do Not Restore keeps the user-defined settings. • Restore Now returns all printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in RAM are deleted. Downloads stored in flash memory are not affected.
Menu item Description Download Target RAM Flash Sets the storage location for downloads Notes: • RAM is the factory default setting. • Storing downloads in flash memory places them in permanent storage. Downloads remain in flash memory even when the printer is turned off. • Storing downloads in RAM is temporary. • This menu appears only if optional flash memory is installed.
Menu item Description Duplex Binding Long Edge Short Edge Defines the way duplexed pages are bound and how the printing on the back of the page is oriented in relation to the printing on the front of the page Notes: • Long Edge is the factory default setting. • Long Edge specifies that binding be placed on the left edge of portrait pages and the top edge of landscape pages. • Short Edge specifies that binding be placed on the top edge of portrait pages and the left edge of landscape pages.
Menu item Description N-up (pages-side) Off 2-Up 3-Up 4-Up 6-Up 9-Up 12-Up 16-Up Specifies that multiple-page images be printed on one side of a sheet of paper N-up Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specifies the positioning of multiple-page images when using N-up (pages-sides) Orientation Auto Landscape Portrait Specifies the orientation of a multiple-page sheet Notes: • Off is the factory default setting.
Menu item Description Enhance Fine Lines On Off Enables a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts Notes: • Off is the factory default setting.
Menu item Description Defragment Flash No Yes Prepares the flash memory to receive new data by retrieving lost storage space Warning—Potential Damage: Do not turn off the printer while the flash memory is defragmenting. Notes: • This setting appears only on non-APA models. • An optional flash memory card must be installed in the printer and operating properly for this menu item to be available. The flash memory card must not be Read/Write or Write protected or defective.
PostScript menu Menu item Description Print PS Error On Off Prints a page containing the PostScript error Font Priority Resident Flash Establishes the font search order Note: Off is the factory default setting. Notes: • Resident is the factory default setting. • A formatted optional flash memory card must be installed in the printer and operating properly for this menu item to be available. • The optional flash memory card cannot be Read/Write, Write, or password protected.
Menu item Description PCL Emulation Settings Pitch 0.08–100 Specifies the font pitch for scalable monospaced fonts Notes: • • • • 10 is the factory default setting. Pitch refers to the number of fixed-space characters per inch (cpi). Pitch can be increased or decreased in 0.01-cpi increments. For nonscalable monospaced fonts, the pitch appears on the display but cannot be changed.
Menu item Description Tray Renumber Assign MP Feeder Off None 0–199 Assign Tray Off None 0–199 Assign Manual Paper Off None 0–199 Assign Man Env Off None 0–199 Configures the printer to work with printer software or programs that use different source assignments for trays, drawers, and feeders Notes: • Off is the factory default setting. • None is not an available selection. It is displayed only when it is selected by the PCL 5 interpreter. • None ignores the Select Paper Feed command.
HTML menu Menu item Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Description Intl CG Times Intl Courier Intl Univers Joanna MT Letter Gothic Lubalin Gothic Marigold MonaLisa Recut Monaco New CenturySbk New York Optima Oxford Palatino StempelGaramond Taffy Times TimesNewRoman Univers Zapf Chancery Sets the default font for HTML documents Note:
Menu item Description Backgrounds Do Not Print Print Specifies whether to print backgrounds on HTML documents Note: Print is the factory default setting.
Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Cleaning the exterior of the printer 1 Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding. 2 Remove all paper from the printer. 3 Dampen a clean, lint-free cloth with water.
Ordering supplies To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer. Ordering toner cartridges When 88 Cartridge low appears or when the print becomes faded, you may be able to extend the life of the toner cartridge: 1 Remove the toner cartridge.
Part name Lexmark Return Program Cartridge Regular cartridge Extra High Yield Toner Cartridge E462U11L E462U21G Ordering a photoconductor kit The printer issues a message to let you know the photoconductor kit is near its end of life. At this time, order a photoconductor kit. You can also see the status of the photoconductor kit by printing a network setup page.
To replace the toner cartridge: 1 Open the front door by pressing the button on the left side of the printer and lowering the door. 2 Press the button on the base of the photoconductor kit, and then pull the toner cartridge out using the handle. 3 Unpack the new toner cartridge. Warning—Potential Damage: When replacing a toner cartridge, do not leave the photoconductor kit exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems.
5 Install the new toner cartridge by aligning the rollers on the toner cartridge with the arrows on the tracks of the photoconductor kit. Push the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed. 6 Close the front door. Replacing the photoconductor kit The printer automatically notifies you before the photoconductor kit reaches a page maximum by showing 84 PC Kit life warning or 84 Replace PC Kit on the display.
Place the unit on a flat, clean surface. 4 Press the button on the base of the photoconductor kit. Pull the toner cartridge up and out using the handle. 5 Unpack the new photoconductor kit. Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
6 Insert the toner cartridge into the photoconductor kit by aligning the rollers on the toner cartridge with the tracks. Push the toner cartridge until it clicks into place. 7 Install the unit into the printer by aligning the arrows on the guides of the unit with the arrows in the printer. Push the unit as far as it will go. 8 After you replace the photoconductor kit, reset the photoconductor counter. To reset the photoconductor counter, open the front door, press and hold Counter appears.
Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the power cord from the wall outlet. • Disconnect all cords and cables from the printer before moving it.
Administrative support Finding advanced networking and administrator information This chapter covers basic administrative support tasks. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on the Lexmark Web site at www.lexmark.com.
Checking the device status Using the Embedded Web Server, you can view paper tray settings, the level of toner in the print cartridge, the percentage of life remaining in the maintenance kit, and capacity measurements of certain printer parts. To view the device status: 1 Type the printer IP address in the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Device Status.
You can set an expiration time for confidential print jobs. When a user has not printed the jobs within the designated time period, all of the jobs for that user are deleted. Note: This functionality is available only on network printers. To modify the confidential print settings: 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings.
4 Press the up or down arrow button until Factory Defaults appears, and then press 5 Press the up or down arrow button until Restore Now appears, and then press Restoring Factory Defaults appears. Administrative support 122 . .
Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. For more information, see “Avoiding jams” on page 123. If jams do occur, follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser. to clear the message and resume To resolve jam messages, you must clear the entire paper path, and then press printing.
Identifying jams in the paper path The following illustration shows the path that paper travels through the printer. The path varies depending on the input source (tray or feeder) and depending on whether a duplex (two-sided) print job is being sent. When a jam occurs, a jam message appears, indicating the region of the jam or the number of jammed sheets. The three-digit jam prefix numbers are given in the following illustration to show where each jam occurs.
1 Standard exit bin 2 Front door 3 Multipurpose feeder door 4 Tray 1 5 Tray 2 6 Rear door Jam message numbers and how to access each jam Jam number To access the jam 200 Try one or more of the following: • Remove Tray 1. • Open the front door, and then remove the photoconductor kit. 201 Open the front door, and then remove the photoconductor kit. 202 Open the front door, and then open the rear door. 231 Open the front door, and then open the rear door.
Jam number To access the jam 234 Try one or more of the following: • Open the front door, and then open the rear door. • Remove Tray 1, and then depress the lever. 235 Remove the jam from the standard exit bin. 24x Remove Tray 2. 251 Try one or more of the following: • If the sheet is visible in the multipurpose feeder, gently pull it from the front of the multipurpose feeder. • If it is not visible, open the front door, and then remove the unit.
3 If you do not see it, open the front door, and then remove the photoconductor kit and toner cartridge (unit). Note: When the photoconductor kit and toner cartridge are together, they are called a unit. 4 Lift the flap in front of the printer, and remove any jammed sheets. 5 Align and insert the unit. 6 Close the front door. 7 Insert the tray. 8 Press .
201 paper jam CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. 1 Open the front door, and then remove the unit. 2 Lift the flap in front of the printer, and then remove any jammed sheets. 3 Align and insert the unit. 4 Close the front door. 5 Press .
202 paper jam CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. 1 Open the front door, and then remove the unit. 2 Lift the flap in front of the printer, and then remove any jammed sheets. 3 Open the rear door.
4 Remove the jam. 5 Align and insert the unit. 6 Close the rear door. 7 Close the front door. 8 Press . 231 paper jam CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. 1 Open the front door. 2 Open the rear door.
3 Remove the jam. 4 Close the rear door. 5 Close the front door. 6 Press . If this does not clear the jam, complete the steps in “233 paper jam” on page 132.
233 paper jam 1 Remove the tray from the printer. 2 Locate the lever shown. Pull the lever down to release the jam. 3 Pull the jammed sheets from the duplex area. 4 Insert the tray. 5 Press . If this does not clear the jam, complete the steps in “231 paper jam” on page 130. 234 paper jam A single jam or multiple jams are in the duplex area of the printer when the printer is turned on.
235 paper jam A duplex print job was sent to the printer using a size of paper not supported for duplex printing. A sheet is jammed in the standard exit bin. 1 To remove the jam, gently pull the jammed sheet out of the standard exit bin. 2 Press . 24x paper jam 1 Remove the optional tray from the printer.
2 Remove the jam. 3 Insert the optional tray. 4 Press . 251 paper jam A sheet of paper or specialty media failed to feed completely from the multipurpose feeder. Part of it may still be visible. If it is visible, gently pull the jammed sheet from the front of the multipurpose feeder.
If the sheet is not visible, complete the following steps: 1 Open the front door, and then remove the unit. 2 Lift the flap at the front of the printer, and then remove any jammed sheets of paper that are short lengths of paper. 3 Align and insert the unit. 4 Close the front door. 5 Press .
Troubleshooting Understanding printer messages Calibrating Wait for the message to clear. Cartridge Life Exceeded The toner cartridge is exhausted. 1 Remove the used toner cartridge, and then install a new one. 2 Press to clear the message. Change to You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images.
Change to You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following: • To select the paper tray with the correct paper size or type, press the up or down arrow button until Paper Changed, Continue appears, and then press .
Load with Try one or more of the following: • Load the specified paper into the specified source to clear the message and continue printing. • To select the paper tray with the correct paper size or type, press the up or down arrow button until Paper Changed, Continue appears, and then press . • Cancel the print job. Press the up or down arrow button until Cancel job appears, and then press .
Load Manual Feeder with Try one or more of the following: • Load the multipurpose feeder with the correct paper type and size. • Ignore the request and print on paper that is already being used in one of the trays. Press the up or down arrow button until Automatically select paper appears, and then press . If the printer finds a tray that has paper of the correct type, then it uses the paper from that tray.
Remove paper from standard bin The standard exit bin has reached its capacity. Remove paper from the standard exit bin to clear the message and continue printing. Remove paper from standard output bin Remove the stack of paper from the standard exit bin. Replace Cartridge The toner cartridge is exhausted. 1 Remove the used toner cartridge, and then install a new one. 2 Press to clear the message. Replace PC Kit This is the early warning message for the photoconductor kit.
Standard Bin Full Remove the stack of paper from the standard exit bin to clear the message. Stopping Wait for the message to clear. Submitting selection Wait for the message to clear. Too many failed panel logins The printer is now in a lockout mode because: • You attempted to log in too many times with an incorrect PIN • You attempted to log in using an incorrect password number for access to a printer feature, setting, or menu that you do not have access to.
32.yy Cartridge part number unsupported by device Remove the toner cartridge, and then install a supported one. 32 Replace unsupported cartridge Remove the toner cartridge, and then install a supported one. 34 Short paper Try one or more of the following: • Load the appropriate paper in the tray. • Press the up or down arrow button until Continue appears, and then press to clear the message and print the job using a different paper tray.
37 Insufficient memory, some Held Jobs were deleted The printer deleted some held jobs in order to process current jobs. Press the down arrow button until Continue appears, and then press to clear the message. 38 Memory full Try one or more of the following: • Press the up or down arrow button until Continue appears, and then press to clear the message. • Cancel the current print job. Press the up or down arrow button until Cancel job appears, and then press . • Install additional printer memory.
52 Not enough free space in flash memory for resources Try one or more of the following: • Press the up or down arrow button until Continue appears, and then press to stop the defragment operation and continue printing. Downloaded fonts and macros not previously stored in flash memory are deleted. • Delete fonts, macros, and other data stored in flash memory. • Upgrade to a larger capacity flash memory card.
4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on. • Press to clear the message and continue printing. 58 Too many trays attached 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. Note: Optional trays lock together when stacked. Remove stacked trays one at a time from the top down. 3 Remove the additional trays. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on.
Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • • • • • • The power cord is plugged into the printer and a properly grounded electrical outlet. The electrical outlet is not turned off by any switch or breaker. The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. Other electronic equipment plugged into the outlet is working. The printer is turned on. Check the printer power switch.
MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure the internal print server is properly installed and that the printer is connected to the network. For more information about installing a network printer, click View User's Guide and Documentation on the Software and Documentation CD. • Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the network cables, and then try printing the network setup page again.
Job takes longer than expected to print These are possible solutions. Try one or more of the following: REDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the job. CHANGE THE PAGE PROTECT SETTING TO OFF 1 From the printer control panel, press . 2 Press the up or down arrow button until Settings appears, and then press .
Large jobs do not collate These are possible solutions. Try one or more of the following: MAKE SURE COLLATE IS SET TO ON From Print Properties or the printer control panel Finishing menu, set Collate to On. Note: Setting Collate to Off in the software overrides the setting in the Finishing menu. REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the print job by reducing the number and size of fonts, the number and complexity of images, and the number of pages in the job.
CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off. 2 Unplug the printer from the wall outlet. 3 Check the connection between the option and the printer. MAKE SURE THE OPTION IS INSTALLED Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. MAKE SURE THE OPTION IS SELECTED From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the Chooser.
Solving paper feed problems Paper frequently jams These are possible solutions. Try one or more of the following: FAN, FLEX, AND STRAIGHTEN THE PAPER IN THE TRAY OR FEEDER Turn the stack of paper over, if possible, when you reload it into the tray or feeder. CHECK THE PAPER Use recommended paper and other specialty media. For more information, see “Paper and specialty media guidelines” on page 57.
4 Press the up or down arrow button until Print Recovery appears, and then press 5 Press the up or down arrow button until Jam Recovery appears, and then press 6 Press the up or down arrow button until On or Auto appears, and then press . . . Solving print quality problems The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, then contact Customer Support.
Blank pages Try one or more of the following: • Remove and reinstall the toner cartridge. • Remove and reinstall the photoconductor kit. If the printer still prints blank pages, it may need to be serviced. For more information, contact Customer Support. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program. Clipped images These are possible solutions.
Gray background • For Windows users: From Print Properties, select a different Toner Darkness setting before sending the job to print. • For Macintosh users: From the print options, Copies & Pages, or General pop-up menu, choose Printer Features, and then choose the setting needed from the Toner Darkness pop-up menu. • From the printer control panel Quality menu, select a different Toner Darkness setting before sending the job to print. Ghost images These are possible solutions.
Incorrect margins These are possible solutions. Try one or more of the following: CHECK THE GUIDES Move the width and length guides in the tray to the correct positions for the paper size loaded. CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the tray. CHECK THE PAGE SIZE SETTING Before sending the job to print, specify the correct page size in Print Properties, the Print dialog, or the software program. Paper curl These are possible solutions.
Print is too dark These are possible solutions. Try one or more of the following: CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high. • For Windows users: From Print Properties, change these settings. • For Macintosh users: 1 Choose File > Print. 2 Locate the drop-down box under the Orientation pictures, and then click the down button. 3 Click Printer Features.
Print is too light These are possible solutions. Try one or more of the following: CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low. • From the printer control panel, change these settings from the Quality menu. • For Windows users, change these settings from Print Properties. • For Macintosh users, change these settings from the Print dialog and pop-up menus.
Skewed print CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. CHECK THE PAPER Make sure you are using paper that meets the printer specifications. Toner fog or background shading appears on the page These are possible solutions. Try one or more of the following: THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Toner rubs off These are possible solutions.
Toner specks These are possible solutions. Try one or more of the following: THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Transparency print quality is poor CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. CHECK THE PAPER TYPE SETTING Load transparencies, and make sure the Paper Type setting is set to Transparency. Streaked horizontal lines These are possible solutions.
THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. MAKE SURE THE PAPER PATH IS CLEAR Paper could be caught between the photoconductor kit and the fuser. Check the paper path around the fuser area. CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. Clear any paper you see. THERE MAY BE EXCESS TONER IN THE PAPER PATH Contact Customer Support.
Solid black or white streaks appear on transparencies or paper These are possible solutions. Try one or more of the following: MAKE SURE THE FILL PATTERN IS CORRECT If the fill pattern is incorrect, choose a different fill pattern from your software program. CHECK THE PAPER TYPE • • • • Try a different type of paper. For transparencies, use only ones recommended by the printer manufacturer. Make sure the Paper Type setting matches what is loaded in the tray or feeder.
Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call 1-800-539-6275.
Notices Product information Product name: Lexmark E460dn, Lexmark E460dw, Lexmark E462dtn Machine type: 4513 Model(s): 630, 63W, 6EW Edition notice January 2010 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PrintCryption is a trademark of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S.
Any questions regarding this compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc.
This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the metal frame of the printer. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient temperature 16C° – 32C° (60 F° – 90F°) Shipping and storage temperature -20.0C° – 40.
Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard-copy output from electronic inputs. 500 Copying The product is generating hard-copy output from hard-copy original documents. N/A Scanning The product is scanning hard-copy documents. N/A Ready The product is waiting for a print job.
Industry Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard ICES-003. Avis de conformité aux normes de l’industrie du Canada Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux équipements pouvant causer des interférences NMB-003.
The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF fields in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada's Web site www.hc-sc.gc.ca/rpb. The term "IC:" before the certification/registration number only signifies that the Industry Canada technical specifications were met. Industry Canada (Canada) Cet appareil est conforme à la norme RSS-210 d'Industry Canada.
Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits and on radio equipment and telecommunications terminal equipment. Compliance is indicated by the CE marking. Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA.
Nederlands Hierbij verklaart Lexmark International, Inc. dat het toestel dit product in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG. Norsk Lexmark International, Inc. erklærer herved at dette produktet er i samsvar med de grunnleggende krav og øvrige relevante krav i direktiv 1999/5/EF. Polski Niniejszym Lexmark International, Inc.
To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location. When warranty service involves the exchange of a product or part, the item replaced becomes the property of the Remarketer or Lexmark.
Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable. IN NO EVENT WILL LEXMARK BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES.
This Agreement is to be read in conjunction with certain statutory provisions, as that may be in force from time to time, that imply warranties or conditions or impose obligations on Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: providing you a replacement copy of the Software Program or reimbursement of the price paid for the Software Program.
Freeware, whether in the form of a discrete agreement, shrink-wrap license, or electronic license terms at the time of download. Use of the Freeware by you shall be governed entirely by the terms and conditions of such license. 6 TRANSFER. You may transfer the Software Program to another end-user. Any transfer must include all software components, media, printed materials, and this License Agreement and you may not retain copies of the Software Program or components thereof.
acknowledge your agreement to these License Agreement terms and conditions and that you are doing so with the intent to “sign” a contract with Lexmark. 18 CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority in the place you sign this License Agreement and, if applicable, you are duly authorized by your employer or principal to enter into this contract. 19 ENTIRE AGREEMENT.
Index Numerics A 1565 Emulation error, load emulation option 145 250-sheet drawer installing 25 30.yy Invalid refill, change cartridge 141 31.yy Replace defective or missing cartridge 141 32 Replace unsupported cartridge 142 32.
environmental settings 39 Eco-Mode 40 Quiet Mode 40 Ethernet networking Macintosh 36 Windows 36 Ethernet port 28 exterior of the printer cleaning 111 e-mail notice of low supply level 121 notice of paper jam 121 notice of paper needed 121 notice that different paper is needed 121 F factory defaults, restoring 121 FCC notices 164, 168 fiber optic network setup 36 finding information 10 publications 10 Web site 10 Finishing menu 101 firmware card installing 24 flash memory card installing 24 troubleshooting
TCP/IP 86 Universal Setup 81 USB 89 Utilities 104 Wireless 87 XPS 105 Miscellaneous menu 94 moving the printer 118 multipurpose feeder loading 49 N NetWare menu 88 Network menu 83 Network Card menu 85 network setup page printing 29 Networking Guide 119 noise reducing 40 noise emission levels 165 notices 164, 165, 166, 167, 168, 169 O options 250-sheet drawer 25 550-sheet drawer 25 firmware card 24 firmware cards 20 flash memory card 24 memory card 21 memory cards 20 ordering maintenance kit 113 toner
printer messages 1565 Emulation error, load emulation option 145 30.yy Invalid refill, change cartridge 141 31.yy Replace defective or missing cartridge 141 32 Replace unsupported cartridge 142 32.
Set Date/Time menu 96 setting paper size 44 paper type 44 TCP/IP address 86 Universal Paper Size 44 setting up the printer on a wired network (Macintosh) 36 on a wired network (Windows) 36 Setup menu 100 shipping the printer 118 SMTP Setup menu 93 specialty media recommended print side 58 selecting 58 Standard Bin Full 141 standard exit bin, using 18 Standard Network menu 83 status of supplies, checking 111 Stopping 141 storing paper 59 supplies 111 Submitting selection 141 Substitute Size menu 76 supplies
wired networking using Macintosh 36 Wireless menu 87 wireless network configuration information 31 installation, using Macintosh 34 installation, using Windows 32 X XPS menu 105 Index 182
