Lexmark E320/E322 User’s Reference April 2001 www.lexmark.
Table of contents Chapter 1: Printer overview .............................................................. 5 About your printer ................................................................................................. 5 Chapter 2: Using the operator panel ............................................... 7 Chapter 3: Canceling a print job ...................................................... 9 From the printer operator panel .........................................................................
Chapter 10: Loading labels ............................................................ 31 In tray 1 .............................................................................................................. 31 In the manual feed ............................................................................................. 33 Chapter 11: Loading card stock ..................................................... 35 In tray 1 ..................................................................................
Chapter 22: Setting up the network printer .................................. 90 Environments we support ................................................................................... 90 Connect the hardware ........................................................................................ 90 Print a network setup page ................................................................................ 90 Configure and print ............................................................................
Notices ............................................................................................ 111 Edition notice .................................................................................................... 111 Trademarks ...................................................................................................... 112 Safety information ............................................................................................ 112 Cautions and warnings ...............................
1 Printer overview About your printer Three printer models are available: the Lexmark E320, Lexmark E322, and Lexmark E322n. The differences between these three models are listed in the following table. Note: Some sections of this CD may not apply to all printer models.
Press the operator panel with a double-button press (press and release twice quickly) to display additional error codes or to scroll through the special function menu settings. Paper support Tray 1 Paper support Manual feed Top output bin Paper guide Operator panel lights Front output door Tray 2 Use this feature: When you want to: Tray 1 Load up to 150 sheets of paper or 10 sheets of other media. Rear paper support Support media in tray 1.
2 Using the operator panel The operator panel has 6 lights and 1 operator panel button. When the: The printer: Ready/Data light is on is ready to receive and process data. Ready/Data light is blinking is busy receiving or processing data. Toner Low light is on alerts you the toner is getting low. Load Paper light is on prompts you to load media in tray 1, manual feed or tray 2 (if installed). Paper Jam light is on detects a jam.
As shown in the illustration, lights that are on, off, or blinking indicate different printer conditions such as printer status, or the printer requires attention (for example, out of paper) or the printer requires servicing. Light is on Light is off Light is blinking Light is blinking slowly Press button For a complete list of light messages, see Understanding the operator lights.
3 Canceling a print job From the printer operator panel If the job you want to cancel is printing and the Ready/Data light is blinking, do a long button press (approximately 3 seconds) to reset the printer, which cancels the job. From a Windows computer 1 Minimize all programs to display the desktop. 2 Double-click the My Computer icon. 3 Double-click the Printer icon. A list of available printers appears. 4 Double-click the printer you are using to print the job. A list of print jobs appears.
4 Setting up a print job Once your printer is set up and your drivers are installed, you are ready to print. Do you want to print a letter, add a Do Not Copy watermark to a presentation, adjust the print darkness setting? Just choose the printer setting in your printer driver and print your job. Printing from a Windows environment For example, let’s say you have plain paper loaded in tray 1, but you want to print a letter on letterhead paper and an envelope.
Now print the envelope: 1 Load an envelope vertically, flap side down, with the stamp area in the top left corner in the manual feed. 2 From the File menu, select Print (or Printer) Setup to open your printer driver. 3 In the Print Setup box, click Properties, Options or Setup (depending on the application) and select the size envelope you want from the Paper Type setting. 4 Change Orientation to Landscape. 5 In the Print dialog box, click OK to send the job to print.
Now print the envelope: 1 Load an envelope vertically, flap side down, with the stamp area in the top left corner in the manual feed. 2 From the File menu, select Page Setup. 3 From the Paper Size setting, select the size envelope you want. 4 Change Orientation to Landscape. 5 Click OK to close the Page Setup dialog box. 6 Go back to the File menu and select Print. 7 From Paper Source select Envelope. 8 Click Print to send the job to print.
5 Choosing the right print media Selecting the right paper or other media reduces printing problems. For best print quality, try a sample of the paper or other media you are considering before buying large quantities. • Use 20 lb (75 g/m2) xerographic paper. • Use transparencies designed for laser printers. We recommend Lexmark laser printer transparencies: for letter size transparencies, part number 70X7240; for A4 size transparencies, part number 12A5010.
Media Size Weight Capacity Envelopes Monarch (7 3/4), 9, Com-10, C5, C6, B5, DL 24 lb (90 g/m2) Tray 1:10 envelopes Minimum: 8.3 x 11 in. (210 mm x 279 mm) 17–43 lb (64–163 g/m2) Tray 1:10 sheets Minimum: 3 x 5 in. (76.2 x 127 mm) 16–90 lb In Bristol (120–163 g/m2) Tray 1:10 cards Maximum: 8.5 x 14 in. (216 mm x 356 mm) 50–100 lb tag (75–163 g/m2) Tray 1:10 cards Labels (Paper) Manual feed:1 envelope Manual feed:1 sheet Maximum: 8.5 x 11.7 in.
6 Printer media sources Your printer has two standard paper sources: an automatic paper feeder, which holds up to 150 sheets of plain paper, and a single-sheet manual feed. Use tray 1 for most print jobs. Use the manual feed for a single piece of paper, transparency, envelope, label, or index card. Paper support Paper support Top output bin Tray 1 Manual feed Front output door Tray 2 An exit output bin on top of the printer holds up to 100 sheets.
To increase paper capacity, you can purchase the optional tray 2, which holds up to 250 sheets of paper.
7 Loading paper In tray 1 1 Extend the rear paper support until you hear a click. 2 Flex the sheets back and forth to loosen them, then fan them.
3 If loading letterhead paper, insert letterhead with the top of the page pointing down, facing you. Note: Preprinted papers such as letterhead must be able to withstand temperatures up to 200°C (392°F) without melting or releasing hazardous emissions. 4 Slide the paper guides against the edges of the paper.
5 Extend the front paper support on the paper output bin until you hear a click. If you are printing on legal-sized paper, completely extend the front paper support. 6 Select the paper size and type from your software application. 7 Start your print job. In the manual feed Use the manual feed to print one sheet of paper at a time. 1 Extend the front paper support on the paper output bin until you hear a click.
3 Slide the paper guides flush against the edges of the paper. 4 Select the paper size and type from your software application. 5 Start your print job. 6 Briefly (approximately one second) push the operator panel button to start printing. 7 When the Load Paper light blinks and the Press Button light comes on, place another sheet in the manual feed. 8 Push the operator panel button.
In the optional tray 2 1 Grasp the tabs on either side of the tray and pull it completely out of the printer. 2 Before loading paper, push down on the metal plate until it locks into place. 3 If loading A4 or legal sized paper, extend the paper support.
4 Flex the sheets back and forth to loosen them, then fan them. 5 If loading letterhead paper, insert letterhead face down with the top of the page entering the printer first. 6 Do not exceed the stack height indicator; overfilling the tray may cause paper jams. Corner bucklers 7 Make sure the paper is under both corner bucklers and lying flat in the tray. 8 Slide the paper guides flush against the edges of the media.
9 Reinstall the tray firmly into the printer. If the tray is not pushed all the way in, the paper may not feed properly. 10 Select the paper size from your software application. 11 Start your print job.
8 Loading transparencies When printing on transparencies, use transparencies designed for laser printers. We recommend Lexmark Laser Printer Transparencies: for letter size transparencies, part number 70X7240; for A4 size transparencies, part number 12A5010. In tray 1 1 Extend the rear paper support until you hear a click. 2 To reduce curling or potential jams, open the front output door for a straight-through paper path.
3 Flex the transparency sheets back and forth to loosen them, then fan them. 4 Load up to 10 transparencies with the side you want to print on facing you. Note: Transparencies must be able to withstand temperatures of 200°C (392°F) without melting or releasing hazardous emissions. 5 Slide the paper guides against the edges of the transparencies. 6 Select the paper type from your software application. 7 Start your print job.
In the manual feed Use the manual feed to print one transparency at a time. 1 To reduce curling or potential jams, open the front output door for a straight-through paper path. 2 Slide the paper guides flush against the edges of the transparency. 3 Select the paper size and type from your software application. 4 Start your print job. 5 Briefly (approximately one second) push the operator panel button to start printing.
6 When the Load Paper light blinks and the Press Button light comes on, place another transparency in the manual feed. 7 Push the operator panel button to print another transparency.
9 Loading envelopes Load up to 10 envelopes in tray 1 or load envelopes one at a time in the manual feed. In tray 1 1 Extend the rear paper support until you hear a click. 2 Open the front output door for a straight-through paper path.
3 Load up to 10 envelopes in the center of tray 1 and adjust the paper guides to fit the width of the envelopes. Note: Use envelopes that can withstand temperatures of 200°C (392°F) without sealing, excessive curling, wrinkling or releasing hazardous emissions 4 Select the paper type from your software application. 5 Start your print job. In the manual feed Use the manual feed to print one envelope at a time.
2 Load an envelope in the center of the manual feed and adjust the paper guides to fit the width of the envelope. 3 Select the paper size and type from your software application. 4 Start your print job. 5 Briefly (approximately one second) push the operator panel button to start printing. 6 When the Load Paper light blinks and the Press Button light comes on, place another envelope in the manual feed. 7 Push the operator panel button to print another envelope.
10 Loading labels For occasional label printing, use paper labels designed for laser printers. You can load labels one at a time from the manual feed, or you can load up to 10 sheets of labels in tray 1. For more information on label printing, refer to the Card Stock & Label Guide on the Lexmark Web site at www.lexmark.com. In tray 1 1 Extend the rear paper support until you hear a click. 2 To reduce curling or potential jams, open the front output door for a straight-through paper path.
3 Flex the label sheets back and forth to loosen them, then fan them. 4 Load up to 10 label sheets with the side you want to print on facing you. Note: Use labels with a pressure of 25 psi that can withstand temperatures of 200°C (392°F) without releasing hazardous emissions. 5 Slide the paper guides against the edges of the label sheets. 6 Select the paper size and type from your software application. 7 Start your print job.
In the manual feed Use the manual feed to print one label sheet at a time. If you experience problems feeding labels in tray 1, try printing one sheet at a time from the manual feed. 1 Extend the front paper support on the paper output bin until you hear a click. 2 Open the front output door for a straight-through paper path. 3 Load the label sheet with the side you want to print on facing you.
4 Slide the paper guides against the edges of the label sheet. 5 Select the paper size and type from your software application. 6 Start your print job. 7 Briefly (approximately one second) push the operator panel button to start printing. 8 When the Load Paper light blinks and the Press Button light comes on, place another label sheet in the manual feed. 9 Push the operator panel button to print another label sheet.
11 Loading card stock For occasional printing on index Bristol or tag card stock, load up to 10 sheets of card stock or index cards in tray 1. Load one sheet of card stock or one index card at a time in the manual feeder. For more information on card stock printing, refer to the Card Stock & Label Guide on the Lexmark Web site at www.lexmark.com. In tray 1 1 Extend the rear paper support until you hear a click. 2 For best results, open the front output door for a straight-through paper path.
3 Load up to 10 sheets of card stock or 10 index cards with the print side facing you. Note: Use card stock with a pressure of 25 psi that can withstand temperatures of 200°C (392°F) without releasing hazardous emissions. 4 Slide the paper guides against the edges of the card stock. 5 Select the paper size and type from your software application. 6 Start your print job. In the manual feed Use the manual feed to print one sheet of card stock or one index card at a time.
3 Slide the paper guides against the edges of the index card. 4 Select the paper size and type from your software application. 5 Start your print job. 6 Briefly (approximately one second) push the operator panel button to start printing. 7 When the Load Paper light blinks and the Press Button light comes on, place another index card in the manual feed. 8 Push the operator panel button to print another sheet of card stock.
12 Printing on both sides of the paper Printing on both sides of the paper reduces printing costs. Select Duplex from your printer driver to format your job to print every other page of the document first. Once the first side of your job prints, the Load Paper light comes on and the Press Button light blinks. Follow the instructions from your driver’s pop-up menu to print the corresponding back side to each page.
Short Edge means the pages are bound along the short edge of the page.
13 Conserving supplies Conserving supplies lowers printing costs. • When printing drafts, conserve toner by changing the Print Darkness setting in your printer driver. The settings range from Very Light to Very Dark. Selecting the Light setting conserves toner. • Reduce paper consumption by using the manual duplex feature to print on both sides of the paper.
14 Replacing the print cartridge Removing the old print cartridge The Toner Low light comes on when the print cartridge is getting low on toner. Note: On the Lexmark E320, the Toner Low light does not come on if the standard 1,500page print cartridge is installed. Removing the print cartridge and shaking it lets you print more pages before replacing it. When it’s time to replace the cartridge: 1 Use the finger tab to pull down the printer cover.
2 Grasp the cartridge handle and pull the print cartridge straight up (it may be warm). 3 Set the print cartridge aside. WARNING: Lexmark does not recommend refilling used printer cartridges or purchasing refilled cartridges from a third party. Print quality and printer reliability cannot be guaranteed if you do. The printer warranty does not cover damage caused by using refilled cartridges. Installing the new print cartridge 1 Take the new print cartridge out of the bag.
b Holding the handle, tilt the cartridge down and guide it between the print cartridge grooves. Fuser c Push down on the cartridge until it is firmly in place. CAUTION: Avoid touching the fuser, it may be hot! 5 Close the printer cover. 6 Place the used cartridge in the bag and follow the instructions on the print cartridge box to send it back to Lexmark. To get the maximum benefit from your print cartridge: • Do not remove the print cartridge from its packaging until you are ready to install it.
15 Recycling the print cartridge Lexmark’s Operation ReSourceSM program lets you participate in a worldwide recycling effort at no cost to you. Simply package your used print cartridge in the shipping box your new cartridge came in. Follow the instructions on the outside of the box to send the used cartridge back to Lexmark. If a prepaid shipping label is not available for your country, contact the place where you bought your printer for additional recycling information.
16 Ordering supplies Within the United States or Canada, you can order Lexmark supplies from any authorized Lexmark supplies dealer. To locate the dealer nearest you, just call 1-800-438-2468. In other countries, contact the place where you bought your printer. You can also visit the Lexmark online store at www.lexmark.com.
17 Clearing jams If print media jams in the printer, the Paper Jam light prompts you to clear the paper path. If media has just started to feed from tray 1 when the jam occurs: 1 Pull the media straight up out of tray 1. 2 Press the operator panel button or open and close the printer cover to resume printing.
If the jam occurs in the fuser: 1 Open the printer cover. 2 Remove the print cartridge (it may be warm). Note: Exposing the photoconductor to light may damage the print cartridge. After you remove the print cartridge from the printer, cover it or store it in a clean, dark place. 3 Gently pull out the media.
If a jam occurs while printing labels from tray 1 or the manual feed: 1 Be sure the labels remain attached to the backing sheet after clearing the jam. 2 Before resuming label printing, load paper in tray 1. 3 Press the operator panel button and print 10 or more menu settings pages. The paper removes any remaining adhesive in or on the fuser. Note: Serious damage to your printer may occur if adhesive labels remain in the fuser. Call for service.
If you cannot reach the paper easily: 1 Turn off the printer. Note: you will lose the rest of the print job. 2 Lift the printer off the support unit. 3 Clear the jam. 4 Align the printer with the front of the support unit and place it on top of the support unit. 5 Turn on the printer and resend your print job.
If the jam occurs just after the paper feeds from tray 2: 1 Pull tray 2 all the way out. 2 Reach inside and gently pull the paper toward you. 3 Reinstall the tray and resume printing.
18 Understanding the operator panel lights The operator panel lights mean different things, depending on their sequence. Lights that are off, on, and/or blinking indicate printer conditions such as printer status, intervention (for example, out of paper), or service. Some light sequences prompt you to press the operator panel button to clear a printer condition. Press the operator panel button with a brief button press (approximately one second) to restart the printer or display an error code.
Common light sequences: Ready/ Data Toner Low Load Paper Paper Jam Press Button Error Printer condition: Go to page: Flushing page 58 Flushing and toner low page 58 52 Load manual feed page 59 Load manual feed and toner low page 59 Load tray 1 or the optional tray 2 page 60 Load tray 1 or the optional tray 2 and toner low page 60 Print side two of your duplex print job page 61 Jam page 61 Jam and toner low page 62 Top cover open or print cartridge is not installed page 62 Top cov
Common light sequences: Ready/ Data Toner Low Load Paper Paper Jam Press Button Error Printer condition: Go to page: Flash memory full page 64 Flash memory full and toner low page 64 Reset user defaults page 77, “Solving print quality problems” The Error and Press Button lights indicate a secondary error has occurred. The following table shows the secondary error codes that are displayed when you press the operator panel button with a doublebutton press.
Secondary error code light sequences Ready/ Data Toner Low Load Paper Paper Jam Press Button Error Printer condition: Go to page: Font error page 69 Insufficient printer memory page 69 Insufficient flash memory page 70 Error communicating page 70 with the host computer The following table shows the light sequences in the special function menu. Just click on the indicated page for more information on what it means and what you can do.
What this light sequence means: The printer is ready to receive and process data. What you can do: • Send a print job. • Print a test page by pushing the operator panel button with a brief button press. • Cancel the job. Push the operator panel button until all the lights come on to reset the printer. What this light sequence means: The printer is ready to receive and process data. In addition, the toner in the print cartridge is getting low. What you can do: • • • • • Send a print job.
What this light sequence means: The printer is busy receiving or processing data, or printing a test page. What you can do: • Cancel the job. Push the operator panel button until all the lights come on to reset the printer. What this light sequence means: The printer is busy receiving or processing data, or printing a test page. In addition, the toner in the print cartridge is getting low. What you can do: • • • Remove the print cartridge and shake it to extend the life of the cartridge.
What this light sequence means: The printer is waiting until a print timeout occurs or until it receives additional data. What you can do: • Print data stored in the printer buffer by pushing the operator panel button with a brief button press. What this light sequence means: The printer is waiting until a print timeout occurs or until it receives additional data. In addition, the toner in the print cartridge is getting low.
What this light sequence means: The printer is flushing corrupted print data. What you can do: • Wait until the operator panel returns to Ready/Data to print other jobs. What this light sequence means: The printer is flushing corrupted print data. In addition, the toner in the print cartridge is getting low. What you can do: • • • Wait until the operator panel returns to Ready/Data to print other jobs. Remove the print cartridge and shake it to extend the life of the cartridge.
What this light sequence means: The printer prompts you to load a single sheet of media in the manual feed. What you can do: • Load media, with the side to be printed facing the front of the printer, into the manual feed. • Push the operator panel button to resume printing. What this light sequence means: The printer prompts you to load a single sheet of media in the manual feed. In addition, the toner in the print cartridge is getting low.
What this light sequence means: The printer is out of media or envelopes, or the media did not feed properly. What you can do: • Load media into tray 1 or the optional tray 2 and push the operator panel button to resume printing. • Check that the media is loaded correctly in tray 1 or the optional tray 2. • Cancel the job. Push the operator panel button until all the lights come on to reset the printer.
What this light sequence means: Print the other side of your duplex print job. What you can do: • Re-insert your print job in tray 1 using the instructions in the driver pop-up menu to orient the pages correctly. What this light sequence means: The printer detects a paper jam. What you can do: • Open the printer cover, clear all media from the paper path and close the cover to resume printing. • See Clearing jams for more information.
What this light sequence means: The printer detects a paper jam. In addition, the toner in the print cartridge is getting low. What you can do: • • • • Open the printer cover, clear all media from the paper path and close the cover to resume printing. See Clearing jams for more information. Remove the print cartridge and shake it to extend the life of the cartridge. Replace the print cartridge. Note: The Toner Low light does not come on if the standard 1,500-page print cartridge is installed in the E320.
What this light sequence means: The printer top cover is open or the print cartridge is not installed. In addition, the toner in the print cartridge is getting low. What you can do: • Close the cover to display the light sequence that appeared before the cover was opened. • Install the print cartridge. • Remove the print cartridge and shake it to extend the life of the cartridge. • Replace the print cartridge.
What this light sequence means: The printer flash memory is full. What you can do: • Print data without saving it in flash memory by pushing the operator panel button with a brief button press. • Cancel the job. Push the operator panel button until all the lights come on to reset the printer. What this light sequence means: The printer flash memory is full. In addition, the toner in the print cartridge is getting low.
What this light sequence means: The printer has one of the following errors: • • • • • • • • Memory is full Received a page that is too complex to print Received a page that is shorter then the page set Reduces the resolution of a formatted page to 300 dpi before printing Has a PPDS font error Doesn’t have enough memory to save what is in the buffer Doesn’t have enough memory to defragment flash memory Cannot communicate with the host computer What you can do: From the special function menu, press the op
What you can do: From the special function menu, press the operator panel button with a double-button press to display the specific error. • Remove the print cartridge and shake it to extend the life of the cartridge. • Replace the print cartridge. What this light sequence means when you press the operator panel button with a double-button press from the special function menu: The printer memory is full. What you can do: • Reduce the complexity of the job and/or the resolution.
What this light sequence means when you press the operator panel button with a double-button press from the special function menu: The printer has received a page that is too complex to print. What you can do: • Reduce the complexity of the job and/or the resolution. • Press the operator panel button with a brief button press to resume printing. • Cancel the job. Push the operator panel button until all the lights come on to reset the printer.
What this light sequence means when you press the operator panel button with a double-button press from the special function menu: The toner is low and the toner alarm is set to on. What you can do: • • • Press the operator panel button with a brief button press to resume printing. Replace the print cartridge. Cancel the job. Push the operator panel button until all the lights come on to reset the printer.
What this light sequence means when you press the operator panel button with a double-button press from the special function menu: The printer has received a request for a PPDS font which is not installed. What you can do: • Cancel the job. Push the operator panel button until all the lights come on to reset the printer.
What this light sequence means when you press the operator panel button with a double-button press from the special function menu: The printer has insufficient memory to free up unused space in flash memory. What you can do: • Delete fonts, macros, and other data in RAM. • Install additional printer memory and then issue a PJL command to free up unused space in flash memory.
What you can do: • • Check that the Ethernet cable is still plugged into the printer. Print a test page to verify that the parallel buffer setting or USB buffer setting is disabled (see Parallel port enabled or USB port enabled in Advanced Troubleshooting). What this light sequence means when you press the operator panel button with a double-button press from the special function menu: The printer has a service error and printing has stopped. What you can do: • Turn the printer off and back on.
19 Solving print quality problems Use the following tables to find solutions for printing problems you have encountered. If you cannot fix the problem, contact the place where you bought your printer. You may have a printer part that requires cleaning or replacement by a service technician. Problem What to do Light or blurred characters. The print cartridge may be getting low on toner: 1 Remove the print cartridge. 2 Shake it from side to side to redistribute the toner. 3 Reinstall it.
Problem What to do Toner smears or rubs off the page. • Try a different kind of paper. Paper designed for copiers give the best quality. • If you are printing on special media, for example, card stock or labels, be sure you selected the correct paper type in the printer driver. • Try changing the media weight to a heavier setting and the texture to a rougher setting. To change these settings, download the Lexmark E320/E322 Setup Utility from the Lexmark Web site (www.lexmark.com).
Problem What to do Pages are blank. • The print cartridge may be out of toner. Replace the cartridge. • You may have a software error. Try turning the printer off and back on. The printer has missing or damaged parts. • Contact the place where you bought your printer. The operator panel lights do not come on when the printer is turned on. • The lights may take a few seconds to come on. • Make sure the power cord is firmly plugged in at the back of the printer and at the wall outlet.
Problem What to do The media skews or buckles. • Don’t overfill tray 1 or the optional tray 2 (see media capacities in the Media types and sizes table. • Make sure the paper guides are flush against the edges of the media. The paper sticks together/printer feeds multiple sheets of paper. • Remove the paper from tray 1 or the optional tray 2 and fan the paper. • Don’t overfill tray 1 or the optional tray 2 (see media capacities in the Media types and sizes chart. The paper fails to feed from tray 1.
Problem What to do The Jam light is still on even though you cleared the jam. • Make sure you cleared all jams. • Push the operator panel button or open and close the printer cover to restart the printer. • Make sure the print cartridge is installed. Unexpected characters print or characters are missing. • Make sure you are using the correct printer driver. • From the special function menu, select Hex Trace mode to determine what the problem is.
Resetting user defaults When formatting problems occur or unexpected characters print, try resetting the printer default settings to your user defaults. Press and hold the operator panel button until all of the lights come on. Using the special function menu Printer settings for solving print quality problems are found in the special function menu: restore factory defaults, Hex Trace, print quality test pages, and advanced troubleshooting mode. To enter the special function menu: 1 Turn off the printer.
5 When the Error light and Press Button light blink, close the cover. The special function menu is activated. Restoring factory defaults Sometimes resetting the printer to the original factory default settings solves formatting problems. 1 Enter the special function menu. 2 Press and release the operator panel button twice quickly (double-button press) until the Toner Low light comes on and the two bottom lights blink.
Using Hex Trace mode When unexpected characters print or characters are missing, use Hex Trace to help you determine if there is a problem with the language interpreter or the cable. Hex Trace isolates printing problems by telling you what information your printer is receiving. 1 Enter the special function menu. 2 Press and release the operator panel button twice quickly (double-button press) three times until the Paper Jam light comes on and the two bottom lights blink.
Using print quality test pages To help isolate print quality problems, like streaking, print test pages using the print quality test pages setting: 1 Enter the special function menu. 2 Press and release the operator panel button twice quickly (double-button press) four times until the Ready/Data and Toner Low light come on and the bottom two lights blink. 3 Press the operator panel button with a long button press (hold until all the lights come on) to initiate Print Quality Test Pages.
20 Advanced troubleshooting If you contact the Lexmark Customer Support Center to help you resolve a printing problem, they may guide you through an advanced troubleshooting mode to change a default setting (for example, turning on the PPDS Activated setting if your job application uses the PPDS datastream). To set or change specific printer functions in the advanced troubleshooting mode, download the Lexmark E320/E322 Setup Utility from the Lexmark Web site (www.lexmark.com).
6 Press and release the operator panel button twice quickly (double-button press) until the Load Paper light comes on and the two bottom lights blink. 7 Press the operator panel until all the lights come on to initiate the advanced troubleshooting mode. When the printer is in the advanced troubleshooting mode, the operator panel lights take on new meanings based on their function.
This illustration represents the operator panel settings in advanced troubleshooting mode when an operator panel light is blinking. The following tables describe the function of each of these settings in advanced troubleshooting mode. This light sequence in advanced troubleshooting mode: Corresponds to this setting: For E320 and E322 printers, Parallel Port Enabled is set to Auto, the factory default.
This light sequence in advanced troubleshooting mode: Corresponds to this setting: For E320 and E322 printers, Parallel NPA Mode is set to Auto, the factory default. When NPA Mode is set to On, your computer can send print jobs to the printer and query printer status information simultaneously: • Press the operator panel button with a brief button press to scroll through the settings (Off, On, Auto). Press the operator panel button with a long button press to select and save the On setting.
This light sequence in advanced troubleshooting mode: Corresponds to this setting: For E320 and E322 printers, Parallel Mode 1 is set to On, the factory default. This setting disables the pull-up resistors on the parallel port signals. It is useful for computers that have open collector outputs on the parallel port signals. • Press the operator panel button with a double button press to scroll to the next menu item, Parallel Mode 2. • Turn off the printer to exit the advanced troubleshooting mode.
This light sequence in advanced troubleshooting mode: Corresponds to this setting: For E320 and E322 printers, Parallel Strobe Adjust is set to Off (0), the factory default. This setting lets you increase the amount of time strobe is sampled to determine that valid data is available on the parallel port. • Press the operator panel button with a brief button press to scroll through the settings (Off=0, On=+1, Auto=+2).
This light sequence in advanced troubleshooting mode: Corresponds to this setting: USB NPA Mode is set to Auto, the factory default. When USB NPA Mode is set to On, your computer can send print jobs to the printer and query printer status information simultaneously. • Press the operator panel button with a brief button press to scroll through the settings (Off, On, Auto). Press the operator panel button with a long button press to select and save the Off or On setting.
This light sequence in advanced troubleshooting mode: Corresponds to this setting: Auto CRLF/LFCR is set to Off, the factory default. How the printer formats the end of a line depends on the computer system being used. Use this setting to select whether or not the printer automatically performs a carriage return (CR) after a line feed (LF) or a line feed after a carriage return. • If the Press Button light is off, Auto CR after LF is Off and Auto LF after CR is Off.
21 Calling for service Before calling for service, check the following: • Is the power cord plugged into the printer? • Is the power cord plugged directly into a properly grounded wall outlet? • Is your printer properly connected to your computer? • Are all other devices attached to your printer plugged in and turned on? • Is the wall outlet turned off by any switches? • Did a fuse blow? • Has a power outage occurred in your area? • Is a print cartridge installed in your printer? • Is th
22 Setting up the network printer Print servers connect printers to networks. This lets many users access printers from their own workstations, a very cost effective way to share powerful and expensive printers. It is not necessary to buy an extra personal computer to attach each printer to the network. You use the print server instead. Environments we support Print servers support an extraordinarily wide range of network environments.
Configure and print TCP/IP Step 1: Set the IP address, netmask and gateway You must assign an IP address, netmask and gateway to the print server in order for other network devices to find it on the network. • If you have DHCP, the proper addresses are automatically assigned. To verify the assignment has happened, print a network setup page and make sure the IP address, netmask and gateway appear as non-zero.
Installation 1 Launch the drivers CD. 2 Click Install Software, Printer Software. 3 Click Custom Install when you see this option. 4 Select Network Support, and then click Next. 5 On the Network tab, select Print Server TCP/IP Setup Utility, and then Finish Installation. Static ARP entry and telnet To set the print server IP address, netmask, and gateway using this method, you add a static entry to the ARP table on some computer that is on the same IP subnet as the print server.
3 Establish an FTP session with the print server. Expect the print server to return its current firmware level (such as 2.5.15). ftp 157.184.8.231 4 Using the FTP “put” command, print a file. This file can be PCL or PostScript emulations, PDF, HTML, or any other printer language the printer understands. If the file prints, this confirms the TCP/IP protocol is working properly in the print server. put mytest.ps or put mytest.txt 5 Check the port settings on the printer object.
Set up LexIP printing on Windows NT 4.0/2000 You can view this file online before you begin installing, or print the file to an alternate network printer that is already set up. Part 1: Install printer drivers and TCP/IP network support 1 Launch the drivers CD. If you still have the CD running, click Back to return to the first screen. 2 Click Printer Software. 3 Click the icon to install the version of software on the CD. 4 Agree to the license agreement. 5 Select Custom Install, and then click Next.
Part 2: Create a Network Port 1 Click Start Settings Printers. 2 Select the printer you just created. 3 Click File Properties. 4 Click Ports, and then Add Port. 5 Click Network Port, and then New Port. 6 Enter the information to create the port. a Assign a logical port name. This can be any name that reminds you of the printer such as “E322_lab4”. This name eventually appears in the list of available ports. b Select the IP address of your printer from the list.
6 When the list of software components is offered, select all the options you want to install. You need to at least select the following: – – Printer Drivers (to obtain a custom driver for your printer) Network Support (TCP/IP) 7 When the list of printer choices is offered, select the model of the printer you want to install, and then click Add. 8 Click Next. 9 On the Drivers and Bi-Di support tabs, modify any settings you want.
7 Press the operator panel with a brief button press to print a test page verifying printer installation. If the Printer Properties window is still open, click Print Test Page on the General tab. If you have closed the Printer Properties, do the following: a Click Start Settings b Click File Properties. c On the General tab, click Print Test Page. Printers. When a test page prints successfully, client setup is complete.
11 On the Network Support tab, select TCP/IP. Note: If a shaded check mark is beside an option, support for that environment is already installed and will be updated with this installation. 12 Click Finish Installation. When prompted for a reboot, answer Yes. Exit the CD if necessary. Files are copied to the computer and printer objects are created in the Windows printers folder. A message appears when installation is complete. Part 2: Creating a Network Port 1 Click Start Settings Printers.
Part 3: Sharing the printer on the network 1 Click Start Settings Printers. 2 Select the printer you just created. 3 Click File Sharing. 4 Check Shared, and then type a name in Shared Name text box. 5 In the Alternate Drivers section, select the operating systems of all the network clients that will print to the printer. 6 Click OK. Note: If you are missing files, you may be prompted to provide the operating system CD of the server.
3 Right-click the shared printer name, and then click Install. Wait a few minutes for the driver information to be copied from the server computer to the client computer, and for a new printer object to be added to the Printers folder. The time this takes varies based on network traffic and other factors. 4 Close Network Neighborhood. 5 Print a test page to verify printer installation. a Click Start Settings b Click File Properties. c On the General tab, click Print Test Page. Printers.
Troubleshooting At the server, do these steps in the order shown before you call the Customer Support Center. 1 Make sure you are using TCP/IP for communications between the Windows server and the MarkNet print server. For Windows NT Server 4.x or Windows 2000, use either TCP/IP or LexLink. 2 Press the operator panel button with a brief button press to print a network settings page.
Novell NetWare Queue-based printing Set up the printer using the Network Printer Utility The easiest way to configure the print server for NetWare jobs in non-NDPS and non-NEPS environments is to use the Network Printer Utility for NetWare. The Network Printer Utility automatically creates all the necessary NetWare objects (print queue objects, print server objects, and printer objects).
Choosing NPRINTER/RPRINTER or PSERVER When configuring your print server, you’ll have to set it up in either NPRINTER/RPRINTER or in PSERVER. How NPRINTER/RPRINTER works A MarkNet print server configured in NPRINTER/RPRINTER acts as a remote printer. This remote printer receives print jobs from a NetWare print server. The NetWare print server, a program called PSERVER.NLM running on a NetWare server, obtains print jobs from a queue and sends them to the remote printer.
PSERVER in IntraNetWare NDS Advantages of using PSERVER in NDS: • Does not require that PSERVER.NLM be installed on the NetWare server • Increases performance. Although overall print job throughput is affected by many factors, file transfer time on the network may be faster using PSERVER because: In NPRINTER/RPRINTER, NetWare uses SPX to transfer packets. Packet size for data transmitted in SPX is 512 bytes. In PSERVER, NetWare uses IPX to transfer packets.
PSERVER in NetWare 3.x Advantages of using PSERVER in NetWare 3.x: • Does not require that PSERVER.NLM be installed on the NetWare server. • Does not require you to unload PSERVER.NLM or restart your computer after installation. • Performance. Although overall print job throughput is affected by many factors, file transfer time on the network may be significantly faster using PSERVER. In NPRINTER/RPRINTER, NetWare uses SPX to transfer packets. Packet size for data transmitted in SPX is 512 bytes.
5 Try printing from some other application. If the job prints from the second application, you’ve narrowed the problem to the first application. Make sure you are using the current version of the driver for the problem application. 6 Place a job in the queue using a Novell utility such as PCONSOLE. AppleTalk Finding the default AppleTalk name Your printer ships with a default AppleTalk name that appears in the Chooser.
Changing the zone If you want to change the zone of the new printer using MarkVision, find the printer in the main MarkVision window, select it from the list and choose Adapter Settings. 1 If you haven’t already done so, install MarkVision. On the drivers CD, click Install printer software. Do a Custom Install and select MarkVision. 2 Launch MarkVision. 3 Click View, and then Select Zones. 4 Select the zone that contains the new printer. 5 Find the new printer in the list and highlight it.
LaserWriter 8 environment (LaserWriter 8.4.1 and later): 1 Select the desktop printer object to be updated. 2 Select the Printing menu, and then select Change Setup. 3 Select Auto Setup to automatically reconfigure the printer options. (Or, you can manually reconfigure the printer options if you want.) QuickDraw GX environment: 1 Select the desktop printer object to be updated. 2 Select the Printing menu, and then select Configuration. 3 Select the options that match what is installed on the printer.
Print server light patterns The four indicator lights on the print server indicate activity, status, and errors, depending on the light pattern. Menu Test Normal conditions Indicator lights Ready Processing Testing Updating flash code The print server is waiting for data. A print job is active. When the Test button is pressed, a network setup page is sent from the print server to the printer. A flash file is being downloaded over the network.
Menu Test Error conditions What shows on the four indicator lights Description Cause and solution binary 12 (for 0.25 sec), Serious failure. binary 3 (for 0.25 sec), repeat continuously. The print server is unable to recover. Unrecoverable software error. Call Customer Support. binary 15 (for 0.25 sec), POST error binary x (for 0.25 sec), Power-on self test error. During start-up, a hardware failure was detected on the print server. repeat continuously.
23 Notices • Edition notice • Trademarks • Safety information • Cautions and warnings • Electronic emission notices • German acoustics statement • Energy Star • Laser notice Edition notice April 2001 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead.
• Your product uses a laser, exercise CAUTION: Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. • Your product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.
Electronic emission notices Federal Communications Commission (FCC) compliance information statement The Lexmark E320, E322 and E322n have been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Avis de conformité aux normes d’Industrie Canada Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Energy Star The EPA ENERGY STAR Computers program is a partnership effort with computer manufacturers to promote the introduction of energy-efficient products and to reduce air pollution caused by power generation. Companies participating in this program introduce personal computers, printers, monitors, or fax machines that power down when they are not being used. This feature will cut the energy used by up to 50 percent. Lexmark is proud to be a participant in this program.
Index A A4 19 loading 19 manual feed 19 tray 1 17 tray 2 21 A5 19 loading 19 manual feed 19 tray 1 17 tray 2 21 advanced troubleshooting mode 81, 88 menu items 81 auto CRLF/LFCR 88 Parallel Mode 1 85 Parallel Mode 2 85 Parallel Protocol 84 Parallel Strobe Adjust 86 PPDS Activated 87 USB NPA Mode 87 USB Port Enabled 86 AppleTalk network printing 106 B B5 19 loading 19 manual feed 19 tray 1 17 tray 2 21 B5 paper 19 Busy light 56 C card stock 36 loading 36 manual feed 36 tray 1 35 sizes and weights 14 cardst
manual feed labels 33 manual feed tray 1 31 legal 19 manual feed tray 1 19 tray 2 21 letter 19 manual feed tray 1 18 tray 2 21 letterhead 19 manual feed tray 1 18 tray 2 21 transparencies manual feed tray 1 24 loading labels 31 19 Ready/Data 55 Resolution Reduction Warning 68 Resource Save Off Error 69 Service Error 71 Short Paper Error 67, 68 Toner Low 56, 57, 58, 59, 60, 62, 63, 64 Waiting 57 33 19 19 P 19 24, 26 26 M Manual Duplex light 61 manual duplex, using 38 media 13 types and sizes 13 Memor
AppleTalk 108 Hex Trace mode 79 NetWare 105 paper problems 75 print quality problems 72, 73 print quality test pages 80 printing problems 74, 75, 76 resetting user defaults 77 restore factory defaults 78 TCP/IP 101 U United Kingdom Telecommunications Act 1984 115 USB 87 NPA Mode 87 Port Enabled 86 user defaults, resetting 77 W Waiting light 57 119
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Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2000 Lexmark International, Inc.
