Genesis S800 Series User's Guide September 2010 Machine type(s): 4310 Model(s): VW1, VW2, VW3 www.lexmark.
Contents Safety information.............................................................................6 About your printer.............................................................................7 Thank you for choosing this printer!...............................................................................................................................7 Minimizing your printer's environmental impact..................................................................................................
Loading thick media on the scanner glass.................................................................................................................33 Saving paper default settings.........................................................................................................................................33 Printing...............................................................................................34 Tips for printing...............................................................
E-mailing............................................................................................68 Setting up the printer to e-mail......................................................................................................................................68 Creating an e-mail contact list........................................................................................................................................69 Sending e-mail.......................................................
E-mail troubleshooting...................................................................................................................................................144 Fax troubleshooting.........................................................................................................................................................145 Memory card troubleshooting.....................................................................................................................................
Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. Use only the power supply and power cord provided with this product or the manufacturer's authorized replacements.
About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.
Conserving ink • Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than normal and are recommended for printing documents that are mostly text. • Use High Yield cartridges. Inks in High Yield cartridges allow you to print more pages with fewer cartridges. • Clean the printhead. Before replacing and recycling your ink cartridges, try using the “Clean Printhead” and “Deep Clean Printhead” features.
What are you looking for? Find it here Creating and customizing printer solutions, depending on your SmartSolutions User's Guide and Help printer model Go to http://smartsolutions.lexmark.com. Click the User's Guide link to view basic SmartSolutions information, or click ? to view context-sensitive information. Help using the printer software Windows or Mac Help Open a printer software program or application, and then click Help. Click to view context-sensitive information.
Understanding the parts of the printer Use the To 1 Scanner lid Access the scanner glass. 2 Scanner glass Scan, copy, or fax photos and documents. 3 Scanner clip Hold photos, cards, or other small media in place. 4 Placement corner Correctly place photos and documents on the scanner glass. 5 Printer control panel with touch screen Operate the printer. 6 Paper support 7 Paper guide adjustment lever Adjust the paper guides.
Use the To 1 Customer support label Identify the model number of the printer, the customer support hot line, the ink tank information, and the MAC address. 2 Front door Access the ink cartridges. 3 Printhead access door 4 Cloth storage pocket Store the touch-screen cloth. 5 Ink cartridge access Install, replace, or remove ink cartridges.
13 Use the To USB port Connect the printer to a computer using a USB cable. Warning—Potential Damage: Do not touch the USB port except when plugging in or removing a USB cable or installation cable. Use the 1 To Power supply with port Connect the printer to or disconnect the printer from a power source. Note: The power supply input is 100-240 V AC at 0.7 A (50/60 Hz). The power supply output is 30 V DC at 1.07 A. 2 Power supply cover Protect the power supply.
Ordering and replacing supplies Ordering ink cartridges Lexmark S800 Series models Item Return Program Cartridge1 Regular cartridge2 Black cartridge 100 100A High yield black cartridge 100XL 100XLA Yellow color cartridge 100 100A High yield yellow color cartridge 100XL 100XLA Cyan color cartridge 100 100A High yield cyan color cartridge 100XL 100XLA Magenta color cartridge 100 100A High yield magenta color cartridge 100XL 100XLA 1 Licensed for a single use only.
Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the old ones, or the ink remaining in the printhead nozzles may dry out. 1 Turn on your printer. 2 Open the printer. Note: The printhead moves to the cartridge installation position. 3 Press the release tab, and then remove the used ink cartridge or cartridges.
If your ink cartridge comes with a twist cap, then twist and remove the cap. 5 Install each ink cartridge. Use two hands to install the black cartridge. Note: Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. 6 Close the printer. Ordering paper and other supplies To order supplies or to locate a dealer near you, visit our Web site at www.lexmark.com. Item Part Number USB cable 1021294 For more information, go to www.lexmark.com.
Recycling Lexmark products To return Lexmark products for recycling: 1 Visit our Web site at www.lexmark.com/recycle. 2 Find the product type you want to recycle, and then select your country or region from the list. 3 Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in a Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to determine the items they accept.
Using the printer control panel buttons and menus Using the printer control panel Note: The icons appear when they are selectable on the current screen. If an icon does not appear, then the function is not available. Use To 1 Back • Return to the previous screen. • Exit from one menu level to a higher one. 2 Touch-screen display • Navigate the printer menus. • Change settings. • View printer messages and animation. Note: The display is turned off in Power Saver mode.
Use To 6 Start Start a job, depending on which mode is selected. 7 Power • Turn the printer on and off. • Switch to Power Saver mode. Note: When the printer is on, press to switch to Power Saver mode. Press and hold for three seconds to turn off the printer. Understanding the home screen After the printer is turned on and a short warm-up period occurs, the display shows the home screen. Use the home screen selections to initiate an action, such as copying or faxing, or to change printer settings.
Display item 4 Description Memory Device View, select, print, or e-mail photos and documents. Note: This icon appears only when you return to the home screen while a memory card or flash drive is connected to the printer. PictBridge View, select, or print photos. Note: This icon appears only when you return to the home screen while a PictBridge-enabled camera is connected to the printer. 5 SmartSolutions Open the SmartSolutions menu.
Navigating menus using the touch screen Use To 1 Left arrow Scroll left. 2 Right arrow Scroll right. 3 Accept Save your setting. 4 Up arrow Scroll up. 5 Scroll bar Scroll up and down the menu list. 6 Down arrow Scroll down. To navigate using the touch screen: • Use your fingers to navigate the screen. The touch screen does not work if you use other tools or devices to navigate. • To confirm a setting or select a menu or item, touch it.
For example, to navigate to Paper Type and select the default paper type setting: 1 Touch . Note: All the instructions in this guide start from the home screen. 2 Touch > Paper Setup > Paper Type. 3 Scroll up or down (using the scroll bar or arrows, or by flicking the screen up or down) to view the list of paper types. 4 Select a paper type setting by touching it, and then touch Accept to save the setting.
Using the printer software Minimum system requirements The printer software requires up to 500MB of free disk space. Supported operating systems • • • • • • • • • • • Microsoft Windows 7 Microsoft Windows Vista (SP2) Microsoft Windows XP (SP3) Macintosh Intel OS X version 10.6.0 or later Macintosh Intel OS X version 10.5.0 or later Macintosh Intel OS X version 10.4.4 or later Macintosh PowerPC OS X version 10.5.0 or later Macintosh PowerPC OS X version 10.4.0 or later Linux Ubuntu 10.04, 9.10, and 9.
Printer software Use the LexmarkTM Printer Home (referred to as Printer Home) Lexmark EzPrint To • • • • • • • • • • • Launch applications or programs. Access the Fax Solutions software. Scan or e-mail a photo or document. Edit scanned documents. Scan documents to PDF. Adjust settings for the printer. Order supplies. Maintain ink cartridges. Print a test page. Register the printer. Contact technical support. Manage, edit, transfer, and print photos and documents.
Use the To Printing Preferences When you click File > Print > Properties with a document open, a Printing Preferences dialog appears. The dialog lets you select options for the print job, such as the following: • • • • • • Select the number of copies to print. Print two-sided copies. Select the paper type. Add a watermark. Enhance images. Save settings. Note: Printing Preferences is installed automatically with the printer software.
Use the To Uninstaller Remove the printer software from your computer. Note: Your printer may not come with these applications, depending on the features of the printer that you purchased. Web Links Web Links are links to predefined Web pages. Web Links are saved in the printer folder. 1 From the Finder, navigate to: Applications > select your printer folder > Web Links 2 Double-click the Web Link that you want to visit. Use To Customer Support Contact technical support.
Updating the printer software Checking for software updates For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Navigate to: Printer Home > select your printer > Support tab > Check for Software Updates 4 Follow the instructions on the computer screen.
For Macintosh users 1 Close all open software applications. 2 From the Finder, navigate to: Applications > select your printer folder 3 Double-click Uninstaller. 4 Follow the instructions on the computer screen. 5 If you are using Mac OS X version 10.4, then restart your computer. Otherwise, proceed to the next step. 6 Insert the installation software CD or download the latest installer from the printer Web site.
Loading paper and original documents Loading paper 1 Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges of the stack on a level surface. 2 Center the paper on the paper support. 3 Adjust the paper guides so they rest against the edges of the paper. Note: Do not force paper into the printer. The paper should be flat against the paper support, and the edges should be flush against both paper guides.
Paper and specialty media guidelines Load up to: Make sure that: 100 sheets of plain paper • The paper guides rest against the edges of the paper. • You load letterhead paper with the print side faceup and the top of the letterhead going into the printer first. 25 sheets of heavyweight matte paper • The print side of the paper is faceup. • The paper guides rest against the edges of the paper. • You select Automatic, Normal, or Photo print quality.
Load up to: Make sure that: 10 envelopes • The print side of the envelope is faceup. • The paper guides rest against the edges of the envelopes. • You print the envelopes with Landscape orientation. Note: If you are mailing within Japan, then the envelope can be printed in Portrait orientation with the stamp in the lower right corner or in Landscape orientation with the stamp in the lower left corner.
Load up to: Make sure that: 25 sheets of photo/glossy paper • The print side of the paper is faceup. • The paper guides rest against the edges of the paper. • You select Automatic, Normal, or Photo print quality. Note: Draft mode is available but is not recommended for use with expensive paper such as heavyweight matte, labels, photo cards, and glossy paper. 10 iron-on transfers • You follow the loading instructions on the iron-on transfer packaging. • The print side of the transfer is faceup.
The Instant Preview screen appears. Loading small media on the scanner glass 1 Open the scanner lid. 2 Place the small media facedown on the scanner glass. 3 Slip in additional photos, cards, or other small media in the scanner clip found in the upper part of the scanner glass. Close the scanner lid. The Instant Preview screen appears.
Loading thick media on the scanner glass 1 Open the scanner lid. 2 Place the thick media facedown on the scanner glass. Close the scanner lid. 3 Touch Preview. The Instant Preview screen appears. Warning—Potential Damage: Loading media that are more than 10 mm thick may cause damage to the scanner lid. Saving paper default settings You can set the default paper settings for the documents and photos that you print.
Printing Tips for printing • • • • • Use the appropriate paper for your print job. Select a higher print quality for better prints. Make sure there is enough ink in the ink cartridges. Remove each sheet as it is printed when printing photos or when working with specialty media. Select the borderless setting when printing photos. Printing basic documents Printing a document For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup.
Collating printed copies When printing multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Not collated Notes: • The collate option is available only when you are printing multiple copies. • To prevent smudging when printing photos, remove each photo as it exits the printer, and then let it dry before stacking. For Windows users 1 With a document open, click File > Print.
3 Navigate to: Print Setup tab > Copies area 4 Select a page order: • To print the first page first, clear the Print Last Page First check box. • To print the last page first, select the Print Last Page First check box. 5 Click OK to close any printer software dialogs. 6 Click OK or Print. For Macintosh users 1 With a document open, choose File > Page Setup. 2 From the Page Setup dialog, set the printer, paper size, and orientation. 3 Click OK. 4 From the menu bar, choose File > Print.
4 From the menu bar, choose File > Print. 5 From the Printer pop-up menu, choose your printer. 6 From the print options pop-up menu, choose Layout. 7 From the Pages per Sheet pop-up menu, choose the number of page images to print on each page. 8 Adjust other settings as needed. 9 Click Print. Printing documents from a memory card or flash drive To enable the File Print function: • The printer must be connected to a computer through a USB cable or through a network.
Printing on both sides of the paper (duplexing) Printing on both sides of the paper (duplexing) automatically The automatic duplex unit, available only on select printer models, supports letter- and A4-size paper. If you purchased a model without automatic duplex, or if you need to print duplex using other paper sizes, then see the instructions for printing on both sides of the paper (duplexing) manually. For Windows users 1 With a document open, click File > Print.
9 From the Two-Sided pop-up menu, choose Long-Edge binding or Short-Edge binding. • For Long-Edge binding, pages are bound along the long edge of the page (left edge for portrait, top edge for landscape). Portrait Landscape • For Short-Edge binding, pages are bound along the short edge of the page (top edge for portrait, left edge for landscape). Portrait Landscape 10 Click Print.
4 Right-click the printer, and then navigate to: Printing Preferences > Advanced tab > select a dry time setting Note: Under conditions of high humidity, or if the normal drying time does not allow the ink to dry completely, select Extended. 5 Click OK.
5 Flip and reload the paper, following the directions on the instruction sheet to complete the print job. To return to single-sided printing, navigate to: Advanced tab > 2-Sided Printing area > select Off For Macintosh users 1 With a document open, choose File > Page Setup. 2 From the Page Setup dialog, set the printer, paper size, and orientation. 3 Click OK. 4 From the menu bar, choose File > Print. 5 From the Printer pop-up menu, choose your printer.
11 From the Print or “Pages to Print” pop-up menu, choose to print the even-numbered pages. 12 Click Print. Printing specialty documents Printing envelopes For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Navigate to: Print Setup tab > Paper Type list > select Plain Paper 4 Navigate to: Paper Size list > select your envelope size If no size matches the envelope size, then set a custom size. 5 Select an orientation.
Printing labels For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Navigate to: Print Setup tab > Paper Type list > select your paper type 4 Navigate to: Paper Size list > select your paper size If no paper size matches the label sheet size, then set a custom size. 5 Click OK to close any printer software dialogs. 6 Click OK or Print. For Macintosh users 1 With a document open, choose File > Page Setup.
Printing on custom-size paper For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Navigate to: Print Setup tab > Paper Size list > select Custom Size 4 Adjust the settings as needed to create a custom size, and then click OK. 5 Click OK to close any printer software dialogs. 6 Click OK or Print. For Macintosh users 1 With a document open, choose File > Page Setup. 2 From the “Format for” pop-up menu, choose your printer.
Working with photos Using a memory card or flash drive with the printer Insert a memory card into the card slot or a flash drive into the USB port Inserting a memory card Inserting a flash drive Notes: Notes: • Insert the card with the brand name label facing up. • Make sure any arrows on the card point toward the • The flash drive uses the same port that is used for a PictBridge camera cable. printer. • An adapter may be necessary if your flash drive does not fit directly into the port.
Supported memory cards and file types Memory Card • • • • • • • • • • • • • • File Type Documents: Secure Digital (SD) • • • • • • • • • Secure Digital High Capacity (SDHC) Micro Secure Digital (with adapter) (Micro SD) Mini Secure Digital (with adapter) (Mini SD) MultiMedia Card (MMC) Reduced Size MultiMedia Card (with adapter) (RS-MMC) MultiMedia Card mobile (with adapter) (MMCmobile) Memory Stick Memory Stick PRO Memory Stick Duo (with adapter) .doc (Microsoft Word) .xls (Microsoft Excel) .
Editing photos using the printer control panel 1 Load photo paper. 2 Insert a memory card or flash drive. The Memory Device screen appears on the display. 3 Touch View Photos. The Select Photos screen appears. 4 Touch the photo you want to edit. 5 Touch to view the selected photo. Tips: • If you want to clear the selected photo, then touch . • If you want to view the previous or next photo, then touch the left or right arrow, and then touch to select the photo. 6 Touch .
If the printer is using a USB connection • For Windows users EzPrint launches automatically when you insert the memory device. Follow the instructions on the computer screen to transfer the photos to the computer or to print. • For Macintosh users If you have set an application to launch when a memory device is connected to the computer, then the application automatically launches. Follow the instructions on the computer screen to transfer the photos to the computer or to print.
Warning—Potential Damage: Do not touch any cables, any network adapter, any connector, the memory device, or the printer in the areas shown while actively printing, reading, or writing from the memory device. A loss of data can occur. 3 If the PictBridge connection is successful, then the following message appears on the display: Camera Connected. Use Camera to choose and print photos. 4 If you want to change the default print settings: a Touch More Options to access the PictBridge menu.
6 Load photo paper. Note: Make sure that the paper matches the size that you selected on the proof sheet. 7 Load the proof sheet facedown on the scanner glass. 8 Touch Scan Proof Sheet > Continue. The printer scans the proof sheet and then starts printing the photos. Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing. Printing photos using your mobile device Depending on your printer model, you can print photos easily from your iPhone or iPod touch.
3 Press Enter, or click OK. The printers folder opens. 4 Right-click the printer, and then select Set as Default Printer. For Macintosh users 1 From the Apple menu, navigate to: System Preferences > Print & Fax 2 Select the printer from the Default Printer pop-up menu, or select the printer and click Make Default. Hiding or changing the appearance of the Printing Status window The Printing Status window is the dialog that appears each time you send a job to the printer.
For Macintosh users 1 With a document open, choose File > Print. 2 From the printer pop-up menu, choose your printer. 3 From the print options pop-up menu, choose Quality & Media. 4 From the Print Quality pop-up menu, choose Quick Print. 5 From the Presets pop-up menu, choose Save as, and then type a name for your setting configuration. You must choose this configuration name from the Presets pop-up menu for each print job. 6 Click OK.
For Macintosh users 1 Click the printer icon on the Dock. The print queue dialog appears. 2 Pause the print job: • If you want to pause a particular print job, then choose the document name, and then click Hold. • If you want to pause all print jobs in the queue, then click Pause Printer or Stop Jobs. Resuming print jobs For Windows users 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printers folder opens.
4 Right-click the printer, and then select Open or See what's printing. 5 Cancel the print job: • If you want to cancel a particular print job, then right-click the document name, and then select Cancel. • If you want to cancel all print jobs in the queue, then click Printer > Cancel All Documents. For Macintosh users 1 Click the printer icon on the Dock. The print queue dialog appears. 2 Choose the job you want to cancel, and then click Delete.
Copying Scanner glass Load documents or photos facedown on the scanner glass. Use the scanner clip when loading small media on the scanner glass. Tips for copying • When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image. • Look for the placement corner located on the lower right side of the scanner glass. This serves as a guide for proper document placement.
2 Navigate to: Copy > More Options > Number of Copies 3 Enter the number of copies you want to print, and then touch Accept. 4 Touch Color or Black/White to set a color or black-and-white copy. 5 Press . Copying photos 1 Load photo paper. 2 Place a photo facedown on the scanner glass. The Instant Preview home screen appears. 3 Navigate to: SmartSolutions > Photo Reprint 4 Select the photo print size, and then touch Accept. 5 Touch Continue to start printing.
4 Press . 5 Follow the instructions on the display. Enlarging or reducing images 1 Load the original document. The Instant Preview home screen appears. 2 Navigate to: Copy > More Options > Resize 3 Select the resize setting, and then touch Accept. Notes: • If you select Fit to Page, then the printer scales the document or photo proportionately to fit a single page. • If you select Custom %, then specify the custom resize setting from 25% to 400%.
Collating copies using the printer control panel When printing multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Not collated 1 Load the original document. The Instant Preview home screen appears. 2 Navigate to: Copy > More Options > Number of Copies 3 Enter the number of copies you want to print, and then touch Accept. 4 Scroll to Collate, and then touch 5 Press . .
3 Select the number of pages that you want to copy on a sheet of paper, and then touch Accept. You may print up to four page images on a sheet of paper. Note: If you are copying four pages in landscape format, then scan pages 3 and 4 first, and then scan pages 1 and 2. 4 Press . Making a duplex copy Making a duplex copy automatically The automatic duplex unit, available only on select printer models, supports letter- and A4-size paper.
5 Remove the paper from the paper exit tray, and then reload the paper to print the other side of the document. 6 Press . Canceling copy jobs To cancel a copy job, press . Scanning stops and the printer returns to the previous menu.
Scanning Scanner glass Load documents or photos facedown on the scanner glass. Use the scanner clip when loading small media on the scanner glass. Tips for scanning • When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image. • Look for the placement corner located on the lower right side of the scanner glass. This serves as a guide for proper document placement.
2 Navigate to: Scan > Scan to: Destination > Scan to Computer 3 Touch USB-Connected Computer or the name of a network computer. The local or network computer is the destination that will receive the scan. Notes: • If the printer is connected only to a local computer, then the printer will automatically set the local computer as the default destination to receive the scan. • For Macintosh users, if you want to scan from a network computer, then you must first add the printer to the Edit Device List dialog.
Scanning photos into an editing application For Windows users 1 Load a photo or photos. The Instant Preview screen appears. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list. 4 Navigate to: Printer Home > select your printer > Photo • If you want to scan a single photo, or multiple photos as a single image, then select Single photo.
Scanning documents into an editing application An Optical Character Recognition (OCR) application allows you to edit an original text document that has been scanned. In order for this to work, you must have an OCR application stored on a local or network computer and you must be able to choose it from the list of applications when you set up the scan. When selecting settings for the scan: • Select to scan to the local computer or network computer where the OCR is installed.
Scanning directly to e-mail using the printer software For Windows users 1 Load an original document. The Instant Preview screen appears. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list. 4 Navigate to: Printer Home > select your printer > E-mail 5 Select Photo, Document, or PDF. Note: You can select Document only if an OCR application is stored on your computer. 6 Scanning starts and the scan progress dialog appears.
Scanning to a PDF For Windows users 1 Load an original document. The Instant Preview screen appears. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list. 4 Navigate to: Printer Home > select your printer > PDF Scanning starts and the scan progress dialog appears. 5 Save the document as a PDF. For Macintosh users 1 Load an original document. The Instant Preview screen appears.
How do I scan in black and white? Color is the default for all scans. To scan in black and white, do the following: 1 From the home screen, touch Scan. 2 Choose a scan destination. 3 Select the settings for the scan. 4 From the Scan Options screen, touch 5 Press . . Why am I being asked for a PIN? PINs are a security measure used to restrict the scanned information from going into certain locations, or to keep what is being scanned from being seen or used by others.
E-mailing Your can use your printer to send e-mail to one or more recipients without using a computer. To do this, you can either scan a document or photo and then send it as an e-mail, or you can attach a saved document or photo from a memory device to an e-mail. Before you can send e-mail using the printer control panel, you must first configure the e-mail settings of your printer.
• Password—Enter your e-mail account password. • Domain—Enter your e-mail account domain. Note: This setting appears only when the Authentication Type is set to NTLM. For more information, contact your e-mail provider or your system support person. 3 To check if the SMTP server settings are correct, touch Test SMTP Settings. If you want to change the e-mail settings 1 From the home screen, navigate to: > E-mail Setup 2 Touch each item, and then enter the necessary information.
Creating an e-mail contact list using the printer software For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Navigate to: Printer Home > select your printer > Fax tab > Edit contact list > Select from phonebook 4 From the Phonebook field, choose a phone book. You can choose any mail client phone book where you store e-mail addresses.
Sending e-mail Scanner glass Load documents or photos facedown on the scanner glass. Use the scanner clip when loading small media on the scanner glass. Tips for e-mailing • When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image. • Look for the placement corner located on the lower right side of the scanner glass. This serves as a guide for proper document placement.
The Instant Preview screen appears. Note: You can attach only one file to each e-mail. 2 Navigate to: Scan > Scan to: Destination > Scan to E-mail 3 Select the output file type you want to create. Note: Select the Multipage PDF file type if you want to scan multiple pages and save them as one file. 4 Touch an option to enter or select the recipients: • Enter E-mail Address—Enter the e-mail address manually. • Address Book—Touch Sort by Name or Sort by Group, and then select the contact.
Notes: • The printer reads only one memory device at a time. • If a flash drive is inserted into the USB port while a memory card is in the card slot, then a message appears on the display prompting you to select which memory device to use. 2 Touch Attach File to E-mail.
Faxing CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm. Setting up the printer to fax Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: Connect the cable from the wall jack to the port of the printer.
Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack To connect: 1 Connect the cable from the wall jack to the port of the printer. 2 Remove the protective plug from the port of the printer, and then connect the answering machine to the port.
Connected to different wall jacks To connect: Connect the cable from the wall jack to the port of the printer. Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On). • Set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings.
Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service To connect: 1 Connect the cable from the wall jack to the port of the printer. 2 Remove the protective plug from the port of the printer, and then connect the telephone to the port. Tips for this setup: • This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer.
Scenario 2: Digital Subscriber Line (DSL) A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same line for analog voice calls (including faxes) and digital Internet access.
Scenario 3: VoIP telephone service To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. The port labeled Phone Line 2 or Fax Port is not always active. You may need to pay extra to your VoIP provider if you want to activate the second phone port. 3 Remove the protective plug from the port of the printer, and then connect the telephone to the port.
Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Follow this setup if you normally connect your telephone to a cable modem. To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. The port labeled Phone Line 2 or Fax Port is not always active.
Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the house Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to plug your devices into the cable modem. Your cable telephone service comes from the wall jacks. To connect: 1 Connect the cable from the wall jack to the port of the printer. 2 Remove the protective plug from the port of the printer, and then connect the telephone to the port.
Connecting the printer to a non-RJ-11 wall jack To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the RJ-11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non-RJ 11 connector, then connect it directly to the wall jack. Notes: • Do not remove the wrap plug from the port of the printer.
If the additional device (telephone or answering machine) has an RJ-11 connector, then you can remove the wrap plug and connect the device to the port of the printer. Connecting the printer in countries or regions that use serial connection In some countries or regions, you need to plug all devices into the wall jack. You cannot plug a telephone or answering machine into the port of the printer. This is called serial connection.
To connect: Connect the cable from the wall jack to the port of the printer. Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones.
Connect the printer to any of the N ports. To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the RJ-11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.
Setting the fax footer 1 From the home screen, navigate to: > Fax Setup > Fax Printing > Fax Footer 2 Touch On, and then touch Accept. Configuring the fax settings You can configure the fax settings through the printer control panel or the fax software. If you configure the fax settings through the printer control panel, then the fax software imports those settings. The changes appear the next time you launch the fax software.
From here You can Dialing and Sending • Set your fax name and fax number. • Adjust the dialing volume. • Set the dial method, redial time, number of redial attempts, dialing prefix, and dialing volume. Set whether the printer scans the original document before or after dialing the recipient. Set the printer to scan before dialing so that you do not have to scan the document again if the fax fails. The scanned document is saved in the printer memory.
Creating a contact list You can create a contact list using the Address Book in the printer control panel or the phone book in the fax software. If you create a contact list in the printer control panel, then the fax software automatically saves those contacts as Phonebook entries. Likewise, when you add contacts to the fax software, the printer automatically saves them to the printer Address Book. You can save up to 89 contacts and 10 fax groups in the contact list.
5 Select the contact that you want to add, and then click Add to or change list to import the contact. Note: To add contacts, you need to import contacts from the phone books on your computer that are supported by the fax software. In addition to the software Address Book, you may also have phone books of the mail clients installed on your computer, such as Microsoft Outlook. 6 Click OK.
Tips for sending faxes Before you send a fax: • Make sure that the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working if you hear a dial tone. • When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image. • Look for the placement corner located on the lower right side of the scanner glass. This serves as a guide for proper document placement.
Tip: • You can broadcast a fax to up to 30 recipients. • Touch More Options to set a color or black-and-white fax, adjust the quality of the fax, set the size of the document, add a cover page, schedule the fax, or view pending faxes. Sending faxes using the fax software For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Navigate to: Printer Home > select your printer > Fax tab > Send a fax 4 Click Send a new fax.
Receiving faxes automatically 1 Make sure that Auto Answer is on: a From the home screen, navigate to: > Fax Setup > Ringing and Answering > Auto Answer b If Auto Answer is not set to On, touch On, and then touch Accept. 2 Set the number of rings before the printer picks up incoming faxes: a Touch Pick Up On. b Set the number of rings, and then touch Accept to save the setting. When the number of rings you set is detected, the printer automatically receives the incoming fax.
For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Navigate to: Printer Home > select your printer > Fax tab > Set up the printer to fax The Printer Setup Wizard opens. 4 Run the wizard. Make sure you select the correct telephone service and connection. The wizard configures optimal fax settings based on your connection.
When do I need to set Auto Answer to On? Auto Answer is set to On by default, which lets the printer receive faxes automatically. If the printer is connected to the same telephone line with an answering machine, then you must set Auto Answer to On so that you can receive both your voice calls and your faxes. Make sure that the answering machine is set to pick up on fewer rings than the rings set in the printer. This lets the other devices pick up the voice calls first.
Make sure the printer is connected properly to the telephone line 1 While the printer is connected to a telephone line through the port on the back of the printer, plug an analog telephone into the port of the printer. 2 Listen for a dial tone. If you hear a dial tone, then the telephone line is working and properly connected to the printer. If you do not hear a dial tone through both the wall jack and the printer, then see the “Fax troubleshooting checklist” on page 146.
If you do not have distinctive ring service, then set the printer to receive faxes manually (Auto Answer Off). This setting lets you receive both voice calls and fax calls, but works best if you use voice mail more often. You need to turn off voice mail whenever you are expecting a fax. How do I change the resolution of the documents that I fax? The resolution, or fax quality, of the documents that you send may affect fax transmission.
How do I know that the fax was sent successfully? You can set the printer to print a confirmation page, or transmission report, every time you send a fax. This report includes the date and time that the fax was sent. If the fax job is unsuccessful, then the report also includes the cause of the error. 1 From the home screen, navigate to: > Fax Setup > Reports > Confirmation 2 Select a report printing option: • If you want to print a report every time you send a fax, then touch For All.
How do I forward a fax? When you enable this option, all the faxes that you receive are automatically forwarded until you disable it. 1 From the home screen, navigate to: > Fax Setup > Ringing and Answering > Fax Forward 2 Select Forward or Print & Forward, and then touch Accept. 3 Enter the number to which you want to forward the fax, and then touch Accept. To disable fax forwarding, return to the Fax Forward menu, and then select Off. How do I block faxes? You can block faxes from specific numbers.
Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Supported network security options The printer supports three wireless security options: no security, WEP, and WPA/WPA2. No Security It is not recommended to use no security at all on a home wireless network.
Every device on the wireless network must use the same WPA passphrase. WPA security is an option only on infrastructure networks with access points (wireless routers) and network cards that support WPA. Most newer wireless network equipment also offer WPA2 security as an option. Note: If your network uses WPA or WPA2 security, then select WPA Personal when you are prompted to select the type of security your network uses.
Installing the printer on a wireless network Before you install the printer on a wireless network, make sure that: • Your wireless network is set up and working properly. • The computer you are using is connected to the same wireless network where you want to set up the printer. For Windows users 1 Close all open software programs. 2 Insert the installation software CD. If the Welcome screen does not appear after a minute, then launch the CD manually: a Click , or click Start and then click Run.
4 Select My printer is already set up. I am installing it on a new computer. 5 Click Continue, and then follow the instructions on the computer screen for installing a configured printer on a new computer. Interpreting the colors of the Wi-Fi indicator The Wi-Fi indicator can be viewed only from the printer home screen. If the home screen does not appear, then do the following: 1 If necessary, turn on the printer. Make sure it is not in Power Saver mode.
3 Return to the computer screen. From the wireless networks list that appears, select your network, and then click Continue. If your wireless network does not appear in the list: a Connect to another wireless network. For Windows users Click Unlisted Network. For Macintosh users Select Other Wireless Network from the list, and then click Continue. b Enter the details about your wireless network.
For Macintosh users 1 From the Finder, navigate to: Applications > select your printer folder 2 Double-click Wireless Setup Assistant. 3 Follow the instructions on the computer screen.
WEP keys must be: • Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. or • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. d Write down the password for your network. Make sure you copy it exactly, including any capital letters. Windows Vista will enable the ad hoc network for you.
15 Write down the WEP key you chose so you can refer to it when running the wireless setup. Make sure you copy it exactly, including any capital letters. 16 In the “Confirm network key” box, type the same WEP key. 17 Select This is a computer-to-computer (ad hoc) network; wireless access points are not used. 18 Click OK twice to close the two open windows. 19 It may take a few minutes for your computer to recognize the new settings.
Adding a printer to an existing ad hoc wireless network Note: The printer can communicate on only one wireless network at a time. Configuring the printer for an ad hoc wireless network will remove it from any other wireless network, either ad hoc or infrastructure, for which it is configured. For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list.
Switching to a wireless connection 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Navigate to: Printer Home > select your printer >Settings tab > Wireless setup utility 4 Follow the instructions on the computer screen. Note: There is no need to remove the USB cable connecting the printer to the computer during wireless configuration. Switching to a local (USB) connection 1 Attach a USB cable to the computer and to the printer.
In Mac OS X version 10.4 or earlier a From the Finder, choose Utilities. b Double-click Printer Setup Utility or Print Center. c From the Printer List dialog, choose the printer you want to use, and then click Add. d From the Printer Browser, select your printer, and then click Add. 3 A second print queue will be created. Remove the wireless queue if you do not want to switch back to accessing the printer over a wireless connection.
Sharing a printer in a Macintosh environment 1 From the Finder, choose Help > Mac Help. 2 In the Search field, type sharing the printer on a network, and then press return. 3 Select only one of the following: • Sharing your printer with Mac OS X users—Let other Macintosh computers on the network that use Mac OS X version 10.4 or later use any printer connected to your Macintosh computer.
• See the documentation that came with your access point (wireless router). If your access point is using the default settings, then you can find the information in the documentation. • View the security settings on the access point. 1 Open a Web browser, and then type the IP address of the access point in the address field. Notes: – To obtain the IP address of the access point, see the documentation that came with it or contact your system support person.
How do I find out what type of security my network is using? • Contact your system support person. The person who set up your network usually keeps your wireless information. • See the documentation that came with your access point (wireless router). • Check the characters of the password that you use to access your wireless network. If you are not using a password, then choose No Security.
Wireless network examples Scenario 1: Mixed wired and wireless connections on a network with Internet access • All computers and printers connect to the network through a router with Ethernet and wireless capabilities. • Some computers and printers connect wirelessly to the router; others connect over a wired connection. • The network is connected to the Internet through a DSL or cable modem.
Scenario 3: Wireless network with no Internet access • Computers and printers connect to the network using a wireless access point. • The network has no connection to the Internet. Scenario 4: Computer connected wirelessly to a printer without Internet access • A computer is directly connected to a printer without going through a wireless router. • This configuration is referred to as an ad hoc network. • The network has no connection to the Internet.
2 Attach the small, square connector to the back of the printer. 3 Continue following the on-screen instructions. How are infrastructure and ad hoc networks different? Wireless networks can operate in one of two modes: infrastructure or ad hoc. In infrastructure mode, all devices on a wireless network communicate with each other through an access point (wireless router). In ad hoc mode, a computer with a wireless network adapter communicates directly with a printer equipped with a wireless print server.
Finding the signal strength The signal strength tells you how strongly the computer or printer is receiving the wireless signal from the wireless network. Poor signal quality could affect connectivity during configuration. Checking computer connectivity 1 From your computer system tray, click the wireless icon that corresponds to the software managing your wireless network adapter. 2 Check the signal quality. Checking printer connectivity • From the printer, print a network setup page.
REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER The wireless signal from your access point will pass through most objects. Most walls, floors, furniture, and other objects will not block the wireless signal. However, there are materials that are too dense for the signal to pass through, such as objects containing metal and concrete. Arrange your printer and access point so that the signal is not blocked by such objects.
d In the Wireless settings section, look for the SSID. e Write down the SSID. Note: Make sure you copy it exactly, including any capital letters. 2 Obtain the SSID of the network that the printer is connected to: a From the printer, print a network setup page. b In the Wireless section, look for SSID. 3 Compare the SSID of the computer and SSID of the printer. If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.
Can I use my printer on a USB and a network connection at the same time? Yes, the printer supports a simultaneous USB and network connection. The printer can be configured in the following ways: • Locally attached (connected to a computer using a USB cable) • Wireless network • Wireless network and locally attached simultaneously What is a MAC address? A Media Access Control (MAC) address is a 48-bit identifier associated with the hardware of network equipment.
The MAC address of the internal print server is a series of letters and numbers. Notes: • A list of MAC addresses can be set on an access point (wireless router) so that only devices with matching MAC addresses are allowed to operate on the network. This is called MAC filtering. If MAC filtering is enabled in your access point and you want to add a printer to your network, then the MAC address of the printer must be included in the MAC filter list.
For Macintosh users 1 From the Apple menu, navigate to: About This Mac > More Info 2 From the Contents pane, choose Network. 3 If you are connected over a wireless network, then choose AirPort from the Active Services list. Locating the printer IP address • From the printer, print a network setup page. In the TCP/IP section, look for Address. • View the printer settings. 1 From the printer control panel, navigate to: > Network Setup > TCP/IP 2 Look for IP Address.
Using SmartSolutions What is SmartSolutions? SmartSolutions is a set of solutions that you can create, customize, and download from the SmartSolutions Web site (http://smartsolutions.lexmark.com) to your printer. It lets you create one-touch custom solutions to streamline repetitive copying, scanning, and printing tasks. SmartSolutions also lets you view RSS feeds, Google Calendar, news headlines, and online photo albums, among others, from the printer control panel.
Solution Description MobileMe Photos* View photos from Web sites, such as MobileMe, Photobucket, and Picasa, with options to print or send an e-mail with a link to the selected photo. Photo Viewer* Photobucket Viewer* Picasa Photo Viewer* Print a File (Windows only) Use the printer to print or preview document files on your computer or external storage device that were previously selected in the Solution Center.
1 Launch the SmartSolutions Web site: Using the printer software a Open the printer program folder: For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. For Macintosh users 1 From the Finder, navigate to: Applications > select your printer folder 2 Double-click Web Links. b Click Visit Lexmark SmartSolutions. Using a Web browser a Open a Web browser. b Type smartsolutions.lexmark.com in the address bar, and then press Enter.
Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every week if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily power on if it is turned off. Checking ink levels Using the printer control panel From the home screen, touch . The graphic of the ink levels appears on the display.
Using the printer software (Windows only) 1 Load plain paper. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list. 4 Navigate to: Printer Home > select your printer > Maintenance tab > Align cartridges 5 Follow the instructions on the computer screen. If you aligned the cartridges to improve print quality, then print your document again. If print quality has not improved, then clean the printhead nozzles.
3 Dampen a clean, lint-free cloth with water. Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of the printer. 4 Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper exit tray. Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your printer. 5 Make sure the printer is dry before beginning a new print job.
Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet. • • • • • • Make sure the printer is turned on. Make sure the printer is securely connected to the host computer, print server, or other network access point. Check the printer for error messages, and resolve any errors. Check for paper jam messages, and clear any jams.
• • • • • “Print job does not print or is missing pages” on page 132 “Printer is printing blank pages” on page 134 “Printer is busy or does not respond” on page 134 “Cannot delete documents from the print queue” on page 135 “Cannot print through USB” on page 135 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following: CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, navigate to: > Device Setup > Language 2
3 Wipe the printhead contacts using a clean, lint-free cloth. Warning—Potential Damage: Do not touch the printhead nozzles. 4 Reinsert the printhead, and then push the latch until it clicks into place. 5 Close the printhead access door, and then close the front door. Note: If removing and reinserting the printhead does not resolve the error, then contact customer support.
RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer. Note: Make sure the printer is not in Power Saver mode. Press and hold for three seconds to turn off the printer. 2 Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply. 3 Turn over the printer to access the base of the printer, and then slide the power supply cover. Note: Make sure to close the scanner lid and the front door of the printer. 4 Press the power supply latch.
5 Remove the power supply from the printer, and then reinsert it until it clicks into place. 6 Reinsert the power supply cover. 7 Reconnect the power cord into the power supply, and then plug the power cord into the wall outlet. 8 Turn on the printer.
If your printer does not appear on the list, then try either of the following: • For a USB-connected printer, remove and then reconnect the USB cable. • For a printer that is wirelessly connected, see the Wireless troubleshooting section. MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer. Note: Make sure the printer is not in Power Saver mode. Press and hold for three seconds to turn off the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with . Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges.
RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer. Note: Make sure the printer is not in Power Saver mode. Press and hold for three seconds to turn off the printer. 2 Pull out the power cord from the power supply. 3 After a minute, reconnect the power cord into the power supply. 4 Turn on the printer. Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with . Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port. MAKE SURE THE USB PORT IS ENABLED IN WINDOWS 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type devmgmt.msc. 3 Press Enter, or click OK. The Device Manager opens. 4 Click the plus sign (+) beside Universal Serial Bus controllers.
If necessary, remove the paper support when clearing small media jams. • Paper exit tray • Printhead access door To check the printhead access door, open the front door first. 3 Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it.
4 If necessary, reinstall the paper support or close the printhead access door, and then close the front door. 5 Press to turn the printer back on. Paper jam in the duplex unit Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. 1 Press the duplex button and pull out the duplex unit. CAUTION—POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of the paper path.
3 Reinsert the duplex unit. 4 Touch OK. Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together. Try one or more of the following: CHECK PAPER CONDITION Use only new, unwrinkled paper. CHECK PAPER LOADING • Load a smaller amount of paper into the printer. • Load paper with the print side faceup. (If you are not sure which side is the printable side, see the instructions that came with the paper.
CHECK MINIMUM PRINT SETTINGS Unless you are using the borderless feature, use these minimum print margin settings: • Left and right margins: – 6.35 mm (0.25 in.) for letter-size paper – 3.37 mm (0.133 in.) for all paper sizes except letter • Top margin: 1.7 mm (0.067 in.) • Bottom margin: 12.7 mm (0.5 in.) SELECT THE BORDERLESS PRINT FEATURE For Windows users: 1 With a photo open, click File > Print. 2 Click Properties, Preferences, Options, or Setup.
MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on the printed image, then contact technical support.
CHECK YOUR COMPUTER PERFORMANCE You may need to change how your computer manages resources and processes. For more information on improving computer performance, see the documentation that came with your operating system.
MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE PLACEMENT CORNER SELECT A PAPER SIZE THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Scan was not succe
MAKE SURE “ENABLE NETWORK SCAN TO COMPUTER” IS SELECTED IN THE GENERAL TAB OF THE SCAN CENTER (MACINTOSH ONLY) Notes: • This is available only in Mac OS X version 10.6. • If you have several applications open, then make sure that the Scan Center is the active application. Otherwise, the correct menu bar does not appear.
Cannot send e-mail CHECK YOUR E-MAIL CONFIGURATION SETTINGS Make sure you have correctly completed the e-mail setup and successfully configured an SMTP server. CHECK YOUR NETWORK CONNECTION Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the Internet for the printer to communicate with the SMTP server. CHECK YOUR PROXY CONFIGURATION Your proxy server configuration should allow SMTP server connections.
Fax troubleshooting checklist If you encounter problems sending and receiving faxes, then check the connection first: 1 Check for a dial tone on the telephone line by plugging an analog telephone into the wall jack, DSL filter, VoIP device, or cable modem where you connected the printer. Make sure you plug the telephone into the same port. If you do not hear a dial tone, then contact your line provider.
SET THE PRINTER TO SCAN THE ORIGINAL DOCUMENT BEFORE DIALING THE NUMBER The printer does not automatically redial if you set it to scan the original document after dialing the number. Set the printer to scan before dialing so that you do not have to scan the document again if the fax fails. The scanned document is saved in the printer memory. The printer can then retrieve it and automatically redial the number.
Cannot receive faxes If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following: MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP If the printer is sharing the line with other devices, then make sure that the following are set: • Auto Answer is on. • The printer picks up on a greater number of rings than the other devices. • The printer picks up on the correct distinctive ring, if you subscribe to a distinctive ring service.
Cannot run the fax software The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings in the fax software. MAKE SURE THE FAX SOFTWARE IS INSTALLED The Fax Solutions Software is optional for Windows users and is installed with the printer software only if you select it on the “Install Additional Software” screen during installation.
Error message: What it indicates: Possible solutions: Unsupported Width The receiving fax machine does not support the width of the document that you are sending. Reformat the document on letter- or A4-size paper. Unsupported Compression The fax modem of the receiving fax machine does not support data compression. Fax modems compress data to speed up transmission, but the receiving fax modem needs to have the same compression code.
Error message: What it indicates: Phone Line Busy Your telephone line or the telephone line of the receiving fax machine is busy. This happens especially if the printer is sharing the line with other devices (telephone, answering machine). Possible solutions: • Set the printer to redial. • Increase the time between the redial attempts. • Place a test call to the number to which you want to send a fax to make sure that it is working correctly.
Memory card troubleshooting checklist Before you troubleshoot, use the following checklist to solve most memory card problems: • Make sure that the memory card you are using can be used in the printer. • Make sure the memory card is not damaged. • Make sure memory card contains supported file types.
Photos do not transfer from a memory card across a wireless network If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following: MAKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON AND READY MAKE SURE “ENABLE READING FROM A MEMORY DEVICE OVER THE NETWORK FROM YOUR PRINTER” IS SELECTED IN THE PREFERENCES DIALOG OF THE NETWORK CARD READER (MACINTOSH ONLY) Notes: • This is available only in Mac OS X version 10.6.
Wireless troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following: • The printer, the computer, and the access point (wireless router) are all plugged in and turned on. • The wireless network is working properly. Try accessing other computers on your wireless network. If your network has Internet access, then try connecting to the Internet over a wireless connection. • Your SSID is correct. Print a network setup page to verify the SSID the printer is using.
Cannot print over wireless network If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then you can try uninstalling and reinstalling the software. Before you reinstall the software, check the troubleshooting checklist, and then do the following: TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON Wait one minute for the printer and computer to reestablish the connection.
MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES There may be temporary interference from electronic devices such as microwave ovens or other appliances, cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to these devices. MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE ACCESS POINT The range of your wireless network depends on many factors, including the abilities of your access point and network adapters.
4 Type ipconfig, and then press Enter. Check the Wireless Network Connection section: • The “Default Gateway” entry is typically the access point . • The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134. b c d e Type the user name and password of the access point when prompted. Click OK. In the Wireless settings section, look for the SSID. Write down the SSID. Note: Make sure you copy it exactly, including any capital letters.
3 In the Wireless settings section, look for the SSID. 4 Write down the SSID, security type, and the WEP key/WPA passphrase (if shown). Notes: • Make sure you copy the network information down exactly, including any capital letters. • Store the SSID and the WEP key or WPA passphrase in a safe place for future reference. MAKE SURE YOUR OS IS COMPATIBLE WITH WIRELESS PRINTING THROUGH AIRPORT The printer supports wireless printing only through AirPort base stations for Mac OS X version 10.5 or later.
RECONNECT THE POWER SUPPLY 1 Turn off the printer. Note: Make sure the printer is not in Power Saver mode. Press and hold for three seconds to turn off the printer. 2 Pull out the power cord from the power supply. 3 After a minute, reconnect the power cord into the power supply. 4 Turn on the printer. TRY RUNNING THE INSTALLER AGAIN 1 Close the installer. 2 Remove the CD, and then restart the computer. 3 Insert the installation software CD and then run the installer again.
4 Watch the Device Manager window while connecting a USB cable or another device to the USB port. The window refreshes when Device Manager recognizes the USB connection. • If there is activity on Device Manager but none of the previous solutions worked, then call Customer Support. • If there is no activity on Device Manager, then there may be a problem with your computer and its USB support. The computer must recognize the USB connection in order for installation to work.
SELECT THE WIRELESS PRINTER You may need to select the wireless printer from your computer to use the printer wirelessly. 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. 4 Right-click the printer in the folder with the matching name and model number followed by ”(Network).” 5 Select Use Printer Online from the menu. 6 Close the Printers or Printers and Faxes window and try printing again.
MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE ACCESS POINT The possible distance between devices in 802.11b or 802.11g networks is 300 feet, while the wireless network range potentially doubles in 802.11n networks. The range of your wireless network depends on many factors, including the abilities of your access point and wireless network adapters. If you are having trouble printing, then try placing the computer and printer no more than 100 feet apart.
d Type ping followed by a space and the IP address of the access point. For example: ping 192.168.1.100 e Press Enter. 3 Check to see whether the access point responds: • If the access point responds, then you will see several lines appear that start with “Reply from.” It is possible that the printer did not connect to the wireless network. Turn off and then restart the printer to try to connect again. • If the access point does not respond, then “Request timed out.” appears.
c Click Ping. 4 If the access point responds, then you will see several lines that display the number of bytes received from the access point. This means that your computer is connected to the access point. If the access point does not respond, then nothing is displayed. You can use Network Diagnostics to help resolve the problem. MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER For Windows users 1 Obtain the printer IP address. a From the printer, print a network setup page.
If the printer does not respond, then nothing is displayed. • Your computer might not be connected to the network. You can use Network Diagnostics to help resolve the problem. • You may need to change the settings of your printer. Run the Wireless Setup Assistant again. CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN If your wireless settings have changed, then you must run the printer wireless setup again.
CHECK NETWORK NAME Make sure your network does not have the same name as another network near you. For example, if you and your neighbor both use a manufacturer's default network name, your printer could be connecting to your neighbor's network. For more information on setting a unique network name, consult the documentation for your access point. Note: If you set a new network name, then you must reset the printer and computer SSID to the same network name.
Wireless print server not installed You may see a message during installation indicating that the printer does not have a wireless print server installed. If you are sure the printer is capable of wireless printing, try the following: CHECK POWER Make sure the light is on.
Locating the printer IP address • From the printer, print a network setup page. In the TCP/IP section, look for Address. • View the printer settings. 1 From the printer control panel, navigate to: > Network Setup > TCP/IP 2 Look for IP Address. If the printer and/or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and y are any two numbers between 0 and 255): 1 Turn off the device that does not have a valid IP address (the laptop, the printer, or both).
1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. 4 Right-click the printer, and then select Properties or Printer properties from the menu. 5 Click the Ports tab. 6 Click the box next to Enable bidirectional support if it is not already checked. 7 Click Apply > OK, and then try to print again.
ELIMINATE NETWORK CONGESTION If a wireless network is too busy, then the computer and printer may have difficulty communicating with each other. Some causes of wireless network congestion can include: • • • • • Transferring large files across the network Networked games Peer-to-peer file swapping applications Streaming video Too many computers on the wireless network at once ELIMINATE SOURCES OF INTERFERENCE Common household items can potentially disrupt wireless network communications.
To assign a static IP address to the printer: 1 Complete the wireless setup, allowing the printer to receive a DHCP address from a DHCP server on the network. 2 Print a network setup page to see what IP address is currently assigned to the printer. 3 Open a Web browser and then type the printer IP address in the address field. Press Enter. 4 Click Configuration > TCP/IP > Set static IP address. 5 In the Address field, type the IP address you want to assign to the printer, and then click Submit.
Notices Product information Product name: Lexmark S800 Series Machine type: 4310 Model(s): VW1, VW2, VW3 Edition notice September 2010 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Modular component notice This product may contain the following modular component(s): Lexmark regulatory type/model LEX-M03-001; FCC ID: IYLM03001; Industry Canada IC:2376A-M03001 Lexmark regulatory type/model LEX-M01-003; FCC ID: IYLM01003; Industry Canada IC:2376A-M01003 Lexmark regulatory type/model LEX-M11-003; FCC ID: IYLM11003; Industry Canada IC:2376A-M11003 Licensing notices The following documents can be viewed from the installation software CD. Directory File CD:\LEGAL FW_License.pdf mDNS.tar.
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Battery notice This product contains Perchlorate material. Special handling may apply. For more information, go to http://www.dtsc.ca.gov/hazardouswaste/perchlorate/.
Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard-copy output from electronic inputs. 20 Copying The product is generating hard-copy output from hard-copy original documents. 17 Scanning The product is scanning hard-copy documents. 12.71 Ready The product is waiting for a print job. 11.
Industry Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard ICES-003. Avis de conformité aux normes de l’industrie du Canada Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux équipements pouvant causer des interférences NMB-003.
The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark representative.
Avis réservé aux utilisateurs du réseau téléphonique du Canada Ce produit est conforme aux spécifications techniques d’Industrie Canada. Le numéro REN (ringer equivalence number : numéro d’équivalence de sonnerie) fournit une indication du nombre maximum de terminaux pouvant être connectés à l’interface téléphonique. En bout de ligne, le nombre d’appareils qui peuvent être connectés n’est pas directement limité, mais la somme des REN de ces appareils ne doit pas dépasser cinq.
Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Regulatory notices for wireless products This section contains the following regulatory information pertaining to wireless products that contain transmitters, for example, but not limited to, wireless network cards or proximity card readers. Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies.
Le terme « IC » précédant le numéro de d'accréditation/inscription signifie simplement que le produit est conforme aux spécifications techniques d'Industry Canada.
Español Por medio de la presente, Lexmark International, Inc. declara que este producto cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE. Eesti Käesolevaga kinnitab Lexmark International, Inc., et seade see toode vastab direktiivi 1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele muudele asjakohastele sätetele. Suomi Lexmark International, Inc.
Statement of Limited Warranty Lexmark S800 Series Lexmark International, Inc., Lexington, KY This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the countryspecific warranty information that came with your product. This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.
Remote technical support is provided for this product throughout its warranty period. For products no longer covered by a Lexmark warranty, technical support may not be available or only be available for a fee. Extent of limited warranty Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of prints produced by any product.
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS PLEASE READ CAREFULLY BEFOREUSING THIS PRODUCT: BY USING THIS PRODUCT, YOU AGREE TO BE BOUND BY ALL THE TERMS AND CONDITIONS OF THIS SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS. IF YOU DO NOT AGREE WITH THE TERMS OF THIS SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS, PROMPTLY RETURN THE PRODUCT UNUSED AND REQUEST A REFUND OF THE AMOUNT YOU PAID.
OF SUCH WARRANTIES TO THE 90-DAY TERM OF THE EXPRESS SOFTWARE LIMITED WARRANTY. This Agreement is to be read in conjunction with certain statutory provisions, as that may be in force from time to time, that imply warranties or conditions or impose obligations on Lexmark that cannot be excluded or modified.
licensed to you subject to the terms and conditions of the software license agreement accompanying such Freeware, whether in the form of a discrete agreement, shrink-wrap license, or electronic license terms at the time of download. Use of the Freeware by you shall be governed entirely by the terms and conditions of such license. 6 TRANSFER. You may transfer the Software Program to another end-user.
acknowledge your agreement to these License Agreement terms and conditions and that you are doing so with the intent to “sign” a contract with Lexmark. 18 CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority in the place you sign this License Agreement and, if applicable, you are duly authorized by your employer or principal to enter into this contract. 19 ENTIRE AGREEMENT.
Index A ad hoc SSID 104 WEP 104 ad hoc network 115 ad hoc wireless network adding a printer 107 creating using Macintosh 104 creating using Windows 104 additional computers installing wireless printer 101 Address Book setting up 86, 88 Address Book, e-mail setting up 69 adjusting dialing and ringer volume 95 adjusting speaker volume 95 AliceBox 102 aligning the printhead 125 answering machine best settings for fax 95 setting up 74 appliances wireless network 116 assigning IP address 121 Auto Answer when to
copy troubleshooting scanner unit does not close 142 copying 55 adjusting quality 57 collating copies 58 enlarging an image 57 ID cards 56 making a copy lighter or darker 57 multiple page images on one sheet 58 on both sides of the paper 59 Pages per Sheet 58 photos 56 reducing an image 57 repeating an image 58 tips 55 two-sided document 56 customer support label location 11 customizing printer solutions 123 custom-size paper printing on 44 D default printer, setting 50 default printing mode changing 51 de
fax setup country- or region-specific 81 digital telephone service 80 DSL connection 78 standard telephone line connection 74 VoIP 79 fax troubleshooting cannot receive faxes 148 cannot run fax software 149 cannot send faxes 146 error messages, printer control panel 149 fax troubleshooting checklist 146 faxing Address Book 88 blocking 98 calling card, using 96 configuring settings 86 confirmation page 97 dial prefix 93 distinctive ring 94 duplex 97 fax quality 96 forwarding 98 pick up on 94 receiving automa
loading paper 28 locating SSID 111 WEP key 110 WPA passphrase 110 M MAC address 119 finding 119 MAC address filtering 119 Macintosh installing printer on wireless network 101 USB 108 wireless 108 Macintosh printer software using 24 maximum sending speed setting 86 memory card inserting 45 printing documents from 37 printing photos using the proof sheet 49 scanning to 62 supported types 46 memory card cannot be inserted 152 memory card slot location 10 memory card troubleshooting cannot print from a flash d
postcards 30 Power Saver timeout changing 21 power supply location 11 power supply cover location 12 power supply port location 11 print job canceling 53 pausing 52 resuming 53 print media greeting cards 30 labels 30 print order changing 35 print speed is slow 141 print troubleshooting cannot delete documents from print queue 135 computer slows down when printing 141 poor quality at the edges of page 139 slow print speed 141 streaks or lines on printed image 140 printer adding to SmartSolutions 123 sharing
to a network 61 using the touch screen 61 scanning takes too long or freezes the computer 144 scheduled fax sending 96 security wireless network 99 security information wireless network 112 security key 112 selecting the wireless port 167 sender information registering 85 sending a scheduled fax 96 sending an e-mail attaching a photo or document 72 scanning a document or photo 71 sending faxes, tips 90 sent history report 97 Service Center 128 setting Auto Answer 94 setting the duplex printing dry time 39 s
nothing happens when memory card is inserted 152 troubleshooting, print cannot delete documents from print queue 135 computer slows down when printing 141 poor quality at the edges of page 139 slow print speed 141 streaks or lines on printed image 140 troubleshooting, setup cannot print through USB 135 incorrect language appears on display 129 page does not print 132 printer does not respond 134 printer printing blank pages 134 printhead error 129 software did not install 130 troubleshooting, wireless canno
Wi-Fi indicator shows limited connection 165 Wi-Fi indicator description of icons 102 Wi-Fi indicator is green printer does not print 160 Wi-Fi indicator light shows limited connection 161 Wi-Fi indicator shows limited connection 165 Wi-Fi Protected Setup 107 using 110 Wi-Fi Protected Setup logo identifying 110 WPA 99 WPA passphrase locating 110 WPA2 99 WPS 107 Index 197
