MS410 Series User's Guide August 2012 Machine type(s): 4514 Model(s): 420, 430 www.lexmark.
Contents 2 Contents Safety information.......................................................................................5 Learning about the printer...........................................................................7 Finding information about the printer......................................................................................................7 Selecting a location for the printer.......................................................................................................
Contents 3 Printing information pages......................................................................................................................51 Canceling a print job................................................................................................................................51 Understanding the printer menus..............................................................53 Menus list.............................................................................................
Contents 4 Copying printer settings to other printers.............................................................................................101 Restoring factory default settings.........................................................................................................101 Creating a printer control panel PIN.....................................................................................................101 Clearing jams..............................................................
Safety information 5 Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Safety information CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. SAVE THESE INSTRUCTIONS.
Learning about the printer 7 Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available on the Lexmark Web site at http://support.lexmark.com.
Learning about the printer 8 What are you looking for? Find it here The latest supplemental information, updates, and customer support: Lexmark Support Web site— http://support.lexmark.com • • • • • Documentation Note: Select your country or region, and then select your product to view the appropriate support site. Driver downloads Support telephone numbers and hours of operation for your country or region can be found on the Support Web site or on the printed warranty that came with your printer.
Learning about the printer 9 5 4 1 3 2 1 Right side 305 mm (12 in.) 2 Front 510 mm (20 in.) 3 Left side 205 mm (8 in.) 4 Rear 205 mm (8 in.) 5 Top 305 mm (12 in.) Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. You can configure your printer by adding one optional 250‑ or 550‑sheet tray.
Learning about the printer 10 4 1 2 3 9 5 8 6 7 1 Printer control panel 2 Paper stop 3 Standard bin 4 Front door release button 5 Controller board access door 6 Standard 250‑sheet tray 7 Optional 250‑ or 550‑sheet tray 8 50‑sheet multipurpose feeder 9 Front door
Learning about the printer 11 Using the printer control panel 2 1 3 9 8 1 Use the To Menus button Open the menus. 7 6 5 4 Notes: • The menus are available only when the printer is in the Ready state. • Pressing the button while navigating within the menus returns the printer control panel to the top‑level menu screen. 2 Display View printing options as well as status and error messages. 3 Sleep button Enable Sleep mode or Hibernate mode.
Learning about the printer 9 12 Use the To Indicator light Determine the status of the printer. Understanding the colors of the indicator and Sleep button lights The colors of the indicator and Sleep button lights on the printer control panel signify a certain printer status or condition. Indicator light color and its corresponding printer status Indicator light Printer status Off The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing.
Learning about the printer 13 Notes: – An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. – If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Open a Web browser, and then type the printer IP address in the address field. 3 Press Enter. The Embedded Web Server page appears.
Additional printer setup 14 Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 15 1 2 1 Memory card connector 2 Option card connector Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 16 3 Align the notch (1) on the memory card with the ridge (2) on the connector. 1 2 4 Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. 1 2 5 Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Additional printer setup 17 Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 18 4 Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the controller board access door.
Additional printer setup 19 Installing hardware options Installing optional trays CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 20 7 Align the printer with the tray, and then slowly lower the printer into place. 8 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. 2 1 Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 22.
Additional printer setup 21 • The appropriate Ethernet cable with the Ethernet port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur. 1 2 3 7 4 5 * 6 Use the To 1 USB port* Attach an optional wireless network adapter. 2 USB printer port Connect the printer to a computer. 3 Ethernet port* Connect the printer to a network.
Additional printer setup 22 If the installation dialog does not appear after a minute, then launch the CD manually: a Click , or click Start and then click Run. b In the Start Search or Run dialog, type D:\setup.exe, where D is the letter of your CD or DVD drive. c Press Enter, or click OK. 3 Click Install, and then follow the instructions on the computer screen. For Macintosh users 1 Close all open applications. 2 Insert the Software and Documentation CD.
Additional printer setup 23 For Windows users 1 Open the printers folder. a Click , or click Start and then click Run. b In the Start Search or Run dialog, type control printers. c Press Enter, or click OK. 2 Select the printer. 3 Right‑click the printer, and then select Properties. 4 Click the Configuration tab. 5 Do either of the following: • Click Update Now ‑ Ask Printer. • Under Configuration Options, manually add any installed hardware options. 6 Click Apply.
Additional printer setup 24 You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network. Use a new network cable when possible to avoid potential problems caused by a damaged cable. Installing the printer on an Ethernet network For Windows users 1 Insert the Software and Documentation CD.
Additional printer setup 25 4 Add the printer. • For IP printing: a From the Apple menu, navigate to either of the following: – System Preferences > Print & Scan – System Preferences > Print & Fax b Click +. c Click the IP tab. d Type the printer IP address in the address field, and then click Add. • For AppleTalk printing: Notes: – Make sure AppleTalk is activated on your printer. – This feature is supported only in Mac OS X version 10.5.
Additional printer setup 26 • 802.1X user name and password • Certificates – No security If your wireless network does not use any type of security, then you will not have any security information. Note: Using an unsecured wireless network is not recommended. Notes: – If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility of the computer network adapter, and then look for the network name.
Additional printer setup Connecting the printer to a wireless network using the printer software Using the Wireless Setup Utility (Windows only) The Wireless Setup Utility lets you: • • • • Configure the printer to join an existing wireless network. Add a printer to an existing ad hoc network. Change the wireless settings after installation. Install the printer on additional network computers. Installing the Wireless Setup Utility 1 Go to the Lexmark Web site at http://support.lexmark.com.
Additional printer setup 28 Launching the Wireless Setup Assistant Notes: • Make sure the printer is turned on. • Make sure a wireless network adapter installed in your printer is attached and working properly. 1 From the Finder, navigate to: Applications > select your printer folder 2 Double‑click Wireless Setup Assistant, and then follow the instructions on the computer screen. Note: If you encounter problems while running the application, then click ? .
Additional printer setup > Reports > 29 > Menu Settings Page > Printing a network setup page If the printer is connected to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. 1 From the printer control panel, navigate to: > Reports > > Network Setup Page > Note: If an optional print server is installed, then Print Network [x] Setup Page appears.
Loading paper and specialty media 30 Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 103 and “Storing paper” on page 46. Setting the paper size and type 1 From the printer control panel, navigate to: > Paper Menu > > Paper Size/Type > 2 Select Tray [x] Size or Tray [x] Type, and then press . 3 Change the paper size or type setting, and then press .
Loading paper and specialty media 3 Change the settings, and then press 31 . Using the standard bin and paper stop The standard bin holds up to 150 sheets of 20‑lb paper. It collects prints facedown. The standard bin includes a paper stop that keeps paper from sliding out the front of the bin as it stacks. To open the paper stop, pull it so that it flips forward. Note: Close the paper stop when moving the printer to another location.
Loading paper and specialty media 32 LGL EXEC B5 2 Squeeze, and then slide the width guide tab to the correct position for the size of the paper you are loading.
Loading paper and specialty media 33 3 Unlock the length guide. Squeeze, and then slide the length guide tab to the correct position for the size of the paper you are loading. 1 A5 LG A6 B E 5 X E L C 2 A 5 Notes: • For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length. • When loading legal‑size paper, the length guide extends beyond the base leaving the paper exposed to dust.
Loading paper and specialty media 34 LTR/ L A4 LG EX EC B5 A5 A4 A6 LT R C E X E B5 5 A 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack. Notes: • Load with the printable side facedown when using recycled or preprinted paper. • Load prepunched paper with the holes on the top edge toward the front of the tray.
Loading paper and specialty media 35 • Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray. • Make sure the paper is below the maximum paper fill indicator located on the side of the width guide. 6 Insert the tray. 7 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.
Loading paper and specialty media 36 Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes. You can also use it for single‑page print jobs on letterhead. 1 Open the multipurpose feeder. 1 2 a Pull the multipurpose feeder extender. b Pull the extender gently so that the multipurpose feeder is fully extended and open.
Loading paper and specialty media 37 2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. 1 2 3 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges. Flex the stack of transparencies back and forth to loosen them, and then fan them. Straighten the edges on a level surface.
Loading paper and specialty media • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging that the transparencies came in. • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first.
Loading paper and specialty media 39 • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. 5 From the printer control panel, set the paper size and type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder.
Loading paper and specialty media 40 Using the printer settings on the computer Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or Printer Settings. Note: You can also specify the paper size and type for the tray using the printer control panel. For more information, see “Setting the paper size and type” on page 30. Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer.
Loading paper and specialty media 41 Using the printer settings on the computer Depending on your operating system, access the Custom menu using the Local Printer Settings Utility or Printer Settings. Assigning a custom paper type Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section.
Paper and specialty media guide 42 Paper and specialty media guide Additional information for printing on specialty media may be found in the Card Stock and Label Guide available at http://support.lexmark.com. Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities. Paper characteristics The following paper characteristics affect print quality and reliability.
Paper and specialty media guide 43 Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper. For 60–90‑g/m2 (16–24‑lb) bond paper, grain long paper is recommended. Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood.
Paper and specialty media guide 44 • Avoid papers with rough or heavily textured surfaces. Use papers printed with heat‑resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements; latex inks might not. When in doubt, contact the paper supplier.
Paper and specialty media guide 45 • Check with the manufacturer or vendor to ensure that the card stock can withstand temperatures up to 240°C (464°F) without releasing hazardous emissions. • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introduces semi‑liquid and volatile components into the printer. • Use grain short card stock when possible.
Paper and specialty media guide 46 • Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge warranties. • Do not use labels with exposed adhesive. • Do not print within 1 mm (0.04 inch) of the edge of the label, of the perforations, or between die‑cuts of the label.
Paper and specialty media guide 47 Supported paper sizes, types, and weights For information on card stock and labels, see the Card Stock & Label Guide. Supported paper sizes Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the Card Stock & Label Guide. Paper size Standard tray Optional 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode A4 210 x 297 mm (8.3 x 11.7 in.) A5 X 148 x 210 mm (5.8 x 8.3 in.
Paper and specialty media guide Paper size 9 Envelope 48 Standard tray Optional 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode X X X X X X X X X X X X X X X X X X 98 x 225 mm (3.9 x 8.9 in.) 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 229 x 356 mm (9 x 14 in.) 1 This size setting formats the page for 216 x 356 mm (8.5 x 14 in.
Paper and specialty media guide Paper type 49 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode Letterhead Preprinted Colored Paper Light Paper Heavy Paper2 Rough/Cotton X 1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported. 2 Bond and Heavy Paper are supported in duplex mode up to 90‑g/m2 (24‑lb) paper weight.
Printing 50 Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 103 and “Storing paper” on page 46. Printing a document Printing a document 1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. 2 Send the print job: For Windows users a With a document open, click File > Print.
Printing 51 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Quality Menu > Toner Darkness. 3 Adjust the toner darkness setting. 4 Click Submit. Using the printer settings on the computer Depending on your operating system, adjust the toner darkness settings using the Local Printer Settings Utility or Printer Settings.
Printing Canceling a print job from the computer For Windows users 1 Open the printers folder. a Click , or click Start and then click Run. b In the Start Search or Run dialog, type control printers. c Press Enter, or click OK. 2 Double‑click the printer icon. 3 Select the print job you want to cancel. 4 Click Delete.
Understanding the printer menus 53 Understanding the printer menus Menus list Paper Menu Reports Network/Ports3 Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network2 Configure MP Network Setup Page1 Reports Substitute Size Profiles List Network card Paper Texture Print Fonts TCP/IP Paper Weight Print Directory IPv6 Paper Loading Asset Report Wireless Custom Types Universal Setup AppleTalk Standard USB SMTP Setup Security Settings Secur
Understanding the printer menus 54 Paper Size/Type menu Use To Tray [x] Size A4 A5 A6 JIS‑B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the paper size loaded in each tray. Tray [x] Type Plain Paper Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the type of paper loaded in each tray. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting.
Understanding the printer menus 55 Use To MP Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in the multipurpose feeder.
Understanding the printer menus 56 Use To Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the paper size being manually loaded. Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type being manually loaded.
Understanding the printer menus 57 Configure MP menu Use To Configure MP Cassette Manual First Determine when the printer selects paper from the multipurpose feeder. Notes: • Cassette is the factory default setting. Cassette configures the multipurpose feeder as the default paper source. • Manual sets the multipurpose feeder only for manual‑feed print jobs. • First sets the multipurpose feeder as the primary paper source regardless of settings.
Understanding the printer menus 58 Use To Labels Texture Smooth Normal Rough Specify the relative texture of the labels loaded. Bond Texture Smooth Normal Rough Specify the relative texture of the bond paper loaded. Envelope Texture Smooth Normal Rough Specify the relative texture of the envelopes loaded. Rough Envelope Texture Rough Specify the relative texture of the rough envelopes loaded. Letterhead Texture Smooth Normal Rough Specify the relative texture of the letterhead loaded.
Understanding the printer menus 59 Paper Weight menu Use To Plain Weight Light Normal Heavy Specify the relative weight of the plain paper loaded. Card Stock Weight Light Normal Heavy Specify the relative weight of the card stock loaded. Transparency Weight Light Normal Heavy Specify the relative weight of the transparencies loaded. Recycled Weight Light Normal Heavy Specify the relative weight of the recycled paper loaded.
Understanding the printer menus 60 Use To Colored Weight Light Normal Heavy Specify the relative weight of the colored paper loaded. Light Weight Light Specify that the weight of the paper loaded is light. Heavy Weight Heavy Specify that the weight of the paper loaded is heavy. Cotton/Rough Weight Light Normal Heavy Specify the relative weight of the cotton or rough paper loaded. Custom [x] Weight Light Normal Heavy Specify the relative weight of the custom paper loaded.
Understanding the printer menus 61 Use To Light Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Light as the paper type. Heavy Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Custom [x] Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Note: Custom [x] Loading is available only if the custom type is supported.
Understanding the printer menus 62 Universal Setup menu Use To Units of Measure Inches Millimeters Identify the units of measure. Portrait Width 3–8.5 inches 76–216 mm Set the portrait width. Notes: • Inches is the US factory default setting. • Millimeters is the international factory default setting. Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. You can increase the width in 0.01‑inch increments.
Understanding the printer menus 63 Use To Network Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address information. Note: This menu item appears only in network printers or in printers connected to print servers. Profiles List Print a list of profiles stored in the printer. Note: This menu item appears only when LDSS is enabled.
Understanding the printer menus 64 Use To PS SmartSwitch On Off Set the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PS SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu.
Understanding the printer menus 65 Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card Use To View Card Status Connected Disconnected View the connection status of the network card. View Card Speed View the speed of an active network card. Network Address UAA LAA View the network addresses.
Understanding the printer menus 66 Use To Enable AutoIP Yes No Specify the Zero Configuration Networking setting. Enable FTP/TFTP Yes No Enable the built-in FTP server, which lets you send files to the printer using File Transfer Protocol. Enable HTTP Server Yes No Enable the built-in Web server (Embedded Web Server). When enabled, the printer can be monitored and managed remotely using a Web browser. WINS Server Address View or change the current WINS server address.
Understanding the printer menus 67 Use To Set Hostname* Set the host name. Note: The host name is limited to 15 characters, and accepts US‑ASCII, alphanumeric characters and hyphen only. View Address* View the current IPv6 addresses. View Router Address* View the current router address. Enable DHCPv6 On Off Enable DHCPv6 in the printer. * Note: On is the factory default setting. These settings can be changed only from the Embedded Web Server.
Understanding the printer menus 68 Use To Activate Yes No Enable or disable AppleTalk support. View Name Show the assigned AppleTalk name. Note: Yes is the factory default setting. Note: The name can be changed only from the Embedded Web Server. View Address Show the assigned AppleTalk address. Note: The address can be changed only from the Embedded Web Server. Set Zone Provide a list of AppleTalk zones available on the network.
Understanding the printer menus 69 Use To USB Buffer Disabled Auto 3K to [maximum size allowed] Set the size of the USB input buffer. Notes: • • • • Auto is the factory default setting. Disabled turns off job buffering. The USB buffer size value can be changed in 1-KB increments. The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off.
Understanding the printer menus 70 Use To Use SSL Disabled Negotiate Required Set the printer to use SSL for increased security when connecting to the SMTP server. Notes: • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used. SMTP Server Authentication No authentication required Login/Plain CRAM‑MD5 Digest‑MD5 NTLM Kerberos 5 Specify the type of user authentication required for printing privileges.
Understanding the printer menus 71 Use To Configure Log Enable Audit Yes No Enable Remote Syslog No Yes Remote Syslog Facility 0–23 Severity of events to log 0–7 Specify how and whether or not audit logs are created. Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting. • Enable Remote Syslog determines if logs are sent to a remote server. No is the factory default setting.
Understanding the printer menus 72 Settings menu General Settings menu Use To Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Set the language of the text appearing on the printer display.
Understanding the printer menus 73 Use To Run Initial setup Yes No Run the setup wizard. Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the country or region selection screen, the default becomes No. Paper Sizes US Metric Specify the unit of measurement for paper sizes. Notes: • US is the factory default setting. • The initial setting is determined by your country or region selection in the initial setup wizard.
Understanding the printer menus 74 Use To Timeouts Prolong Screen Timeout On Off Display a message that lets you reset the screen timeout timer instead of returning to the printer display. Timeouts Print Timeout Disabled 1–255 sec Set the amount of time in seconds the printer waits to receive an end‑of‑job message before canceling the remainder of the print job. Note: Off is the factory default setting. Notes: • “90 sec” is the factory default setting.
Understanding the printer menus 75 Use To Press Sleep Button Do nothing Sleep Hibernate Determine how the printer, while in idle state, reacts to a short press of the Sleep button. Press and Hold Sleep Button Do nothing Sleep Hibernate Determine how the printer, while in idle state, reacts to a long press of the Sleep button. Factory Defaults Do Not Restore Restore Now Use the printer factory default settings. Note: Sleep is the factory default setting. Note: Sleep is the factory default setting.
Understanding the printer menus 76 Use To Print Area Normal Whole Page Set the logical and physical printable area. Notes: • Normal is the factory default setting. When attempting to print data on the non‑printable area defined by the Normal setting, the printer clips the image at the boundary. • Whole Page allows the image to be moved into the non‑printable area defined by the Normal setting.
Understanding the printer menus 77 Finishing menu Use To Sides (Duplex) 1 sided 2 sided Specify whether two‑sided (duplex) printing is set as the default for all print jobs. Notes: • “1 sided” is the factory default setting. • You can set two‑sided printing from the software program. For Windows users: 1 Click File > Print. 2 Click Properties, Preferences, Options, or Setup. For Macintosh users: 1 Choose File > Print. 2 Adjust the settings from the print dialog and pop‑up menus.
Understanding the printer menus 78 Use To Paper Saver Off 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Print multiple‑page images on one side of a paper. Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the positioning of multiple‑page images when using Paper Saver. Paper Saver Orientation Auto Landscape Portrait Specify the orientation of a multiple‑page document. Paper Saver Border None Solid Notes: • Off is the factory default setting.
Understanding the printer menus 79 Use To Enhance Fine Lines On Off Enable a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts. Notes: • Off is the factory default setting. • You can set this option from the printer software. For Windows users, click File > Print, and then click Properties, Preferences, Options, or Setup. For Macintosh users, choose File > Print, and then adjust the settings from the Print dialog and pop‑up menus.
Understanding the printer menus 80 XPS menu Use To Print Error Pages Off On Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PostScript menu Use To Print PS Error On Off Print a page containing the PostScript error. Lock PS Startup Mode On Off Disable the SysStart file. Font Priority Resident Flash Establish the font search order. Note: Off is the factory default setting. Note: Off is the factory default setting.
Understanding the printer menus 81 Use To Symbol Set 10U PC‑8 12U PC‑850 Specify the symbol set for each font name. Notes: • 10U PC‑8 is the US factory default setting. 12U PC‑850 is the international factory default setting. • A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific program, such as math symbols for scientific text. Only the supported symbol sets are shown.
Understanding the printer menus 82 Use To PCL Emulation Settings Auto CR after LF On Off Specify whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command. PCL Emulation Settings Auto LF after CR On Off Specify whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command.
Saving money and the environment 83 Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.
Saving money and the environment 84 Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 103. Saving energy Using Eco‑Mode Use Eco‑Mode to quickly select one or more ways to reduce your printer's environmental impact. 1 From the printer control panel, navigate to: > Settings > > General Settings > > Eco‑Mode > > select the setting you want Use To Off Use the factory default settings for all settings associated with Eco‑Mode.
Saving money and the environment 85 3 From the Press Sleep Button or Press and Hold Sleep Button drop‑down menu, select Hibernate. 4 Click Submit. Note: If the printer is in Hibernate mode, the Embedded Web Server is disabled. Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > General Settings > 2 Press Press Sleep Button or Press and Hold Sleep Button, and then press 3 Press Hibernate > . .
Saving money and the environment 86 Setting Hibernate Timeout Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a reduced power state. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section.
Saving money and the environment 87 Recycling Lexmark provides collection programs and environmentally progressive approaches to recycling. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment • The Lexmark recycling program at www.lexmark.com/recycle Recycling Lexmark products To return Lexmark products for recycling: 1 Go to www.lexmark.com/recycle.
Securing the printer 88 Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Securing the printer 89 Erasing volatile memory The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered data, simply turn off the printer. Erasing non‑volatile memory 1 Turn off the printer. 2 From the printer control panel, hold down and the right arrow button while turning the printer on. Release the buttons only when the Configuration menu appears. 3 Press the arrow buttons until Wipe All Settings appears, and then press .
Maintaining the printer 90 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. 1 Make sure that the printer is turned off and unplugged from the electrical outlet.
Maintaining the printer 91 Using the printer control panel From the printer control panel, navigate to: > Reports > > Device Statistics > Note: You can view the status of parts and supplies in the “Supply Information” section of the pages printed. Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer.
Maintaining the printer Item 92 Return Program cartridge For the United States and Canada Toner Cartridge 501 High Yield Toner Cartridge 501H Extra High Yield Toner Cartridge 501X1 Ultra High Yield Toner Cartridge 501U2 For the European Union, European Economic Area , and Switzerland Toner Cartridge 502 High Yield Toner Cartridge 502H Extra High Yield Toner Cartridge 502X1 Ultra High Yield Toner Cartridge 502U2 For the Asia Pacific Region (includes Australia and New Zealand) Toner Cartri
Maintaining the printer 93 Item Regular cartridge Extra High Yield Toner Cartridge 500XA2 Ultra High Yield Toner Cartridge 500UA3 1 This cartridge is supported only in MS310d and MS310dn printer models. 2 This cartridge is supported only in MS410d and MS410dn printer models. 3 This cartridge is supported only in MS510dn, MS610dn, and MS610de printer models.
Maintaining the printer 94 Replacing supplies Replacing the toner cartridge 1 Press the button on the right side of the printer, and then open the front door. 1 2 2 Pull the toner cartridge out using the handle. 3 Unpack the toner cartridge, and then remove all packing materials. 4 Shake the new cartridge to redistribute the toner. 5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Maintaining the printer 95 6 Close the front door. Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door. 1 2 2 Pull the toner cartridge out using the handle.
Maintaining the printer 96 3 Lift the green handle, and then pull the imaging unit out of the printer. 4 Unpack the new imaging unit, and then shake it. 5 Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Maintaining the printer 97 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. 8 Close the front door.
Maintaining the printer 98 • If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the right side of the tray toward the front of the tray until it clicks into place. • Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are not under the printer when you set it down. • Before setting up the printer, make sure there is adequate clearance around it.
Managing the printer 99 Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server Administrator's Guide on the Lexmark Web site at http://support.lexmark.com. Checking the virtual display 1 Open a Web browser, and then type the printer IP address in the address field.
Managing the printer 100 Notes: • Selectable alerts can be set on the toner cartridge and imaging unit. • All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable alerts can be set for the end‑of‑life supply condition. E‑mail selectable alert is available for all supply conditions. • The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some supply conditions.
Managing the printer 101 3 Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds a specific number of PIN entry attempts, all of the jobs for that user are deleted. • Set an expiration time for confidential print jobs. When a user has not printed the jobs within the specified time, all of the jobs for that user are deleted. 4 Save the modified settings. Copying printer settings to other printers Note: This feature is available only in network printers.
Managing the printer 102 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Security > Panel PIN Protect. 3 From the Create User PIN or Create Admin PIN sections, enter your PIN. Note: Your can enter up to 16 digits for your PIN. 4 Click Modify.
Clearing jams 103 Clearing jams Carefully select paper and specialty media and load them properly to avoid most jams. For more information, see “Avoiding jams” on page 103. If jams occur, then follow the steps outlined in this chapter. Note: Jam recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. Avoiding jams Load paper properly • Make sure paper lies flat in the tray.
Clearing jams 104 • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it.
Clearing jams 105 • When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting does not guarantee that the page will print. 1 2 6 5 3 4 Area Printer control panel message What to do 1 Standard bin Jam, standard bin [20y.xx] Remove the jammed paper. 2 Rear door Jam, rear door [20y.xx] Open the rear door, and then remove the jammed paper. 3 Tray 1 Jam, pull tray 1. Push down blue flap. [23y.
Clearing jams 106 Jam, front door [20y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1 Press the button on the right side of the printer, and then open the front door. 1 2 2 Pull the toner cartridge out using the handle. 3 Lift the green handle, and then pull the imaging unit out of the printer. Warning—Potential Damage: Do not touch the photoconductor drum.
Clearing jams 4 Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. 5 Lift the green flap in front of the printer. 6 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 108 7 Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer. 9 Close the front door. 10 From the printer control panel, press to clear the message and continue printing.
Clearing jams 109 Jam, rear door [20y.xx] 1 Press the button on the right side of the printer, and then open the front door. 1 2 2 Gently pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 110 4 Close the rear and front doors. 5 From the printer control panel, press to clear the message and continue printing. Jam, standard bin [20y.xx] 1 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 From the printer control panel, press to clear the message and continue printing.
Clearing jams 111 Jam, pull tray 1. Push down blue flap. [23y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1 Pull the tray out completely. 2 Locate the blue lever, and then pull it down to release the jam. Note: If the jammed paper is not visible in the duplex area, then open the rear door, and then gently remove the jammed paper. Make sure all paper fragments are removed.
Clearing jams 112 4 Insert the tray. 5 From the printer control panel, press to clear the message and continue printing. Jam, tray [x] [24y.xx] 1 Pull out the tray completely. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 113 3 Insert the tray. 4 From the printer control panel, press to clear the message and continue printing. Jam, MP feeder [250.xx] 1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 3 Reload paper into the multipurpose feeder.
Troubleshooting 114 Troubleshooting Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] 1 Check if the toner cartridge and imaging unit are both MICR or non-MICR supplies. Note: For the list of supported supplies, see the “Maintaining the printer” chapter of the User's Guide or visit www.lexmark.com/regions. 2 Change the toner cartridge or imaging unit so that both are MICR or non‑MICR supplies.
Troubleshooting If necessary, press 115 on the printer control panel to clear the message and continue printing. Imaging unit low [84.xy] You may need to order an imaging unit. If necessary, press continue printing. on the printer control panel to clear the message and Change [paper source] to [custom type name]. Load [orientation]. Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the printer control panel.
Troubleshooting 116 Complex page may misprint [39] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. • Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print job. • Cancel the print job. • Install additional printer memory. Defective flash memory [51] Try one or more of the following: • Replace the defective flash memory card.
Troubleshooting 117 Cannot collate large document [37] Try one or more of the following: • From the printer control panel, press to print the portion of the job already stored and begin collating the rest of the print job. • Cancel the current print job. Cannot defrag flash memory [37] Try one or more of the following: • From the printer control panel, press to stop the defragmentation and continue printing. • Delete fonts, macros, and other data in the printer memory.
Troubleshooting 118 Load [paper source] with [paper size] [orientation] Try one or more of the following: • Load the tray or feeder with the correct size of paper. • From the printer control panel, press to clear the message and continue printing. Note: If the printer finds a tray that has the correct paper size, then it feeds from that tray. If the printer cannot find a tray that has the correct size of paper, then it prints from the default paper source. • Cancel the current job.
Troubleshooting 119 Load MP feeder with [paper size] [orientation] Try one or more of the following: • Load the feeder with the correct size of paper. • From the printer control panel, press to clear the message and continue printing. Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from an automatically selected tray. • Cancel the current job.
Troubleshooting 120 If you do not wish to accept these risks, then remove the third‑party supply or part from your printer, and then install a genuine Lexmark supply or part. Note: For the list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit http://support.lexmark.com. Network error, port [x] [54] Try one or more of the following: • • • • From the printer control panel, press to clear the message and continue printing.
Troubleshooting 121 List of printer and toner cartridge regions Region number Region 0 Global 1 United States, Canada 2 European Economic Area (EEA), Switzerland 3 Asia Pacific, Australia, New Zealand 4 Latin America 5 Africa, Middle East, rest of Europe 9 Invalid Notes: • The x and y values are the .xy of the error code shown on the printer control panel. • The x and y values must match for printing to continue. Replace imaging unit, 0 estimated pages remain [84.
Troubleshooting 122 Replace unsupported cartridge [32.xy] Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace unsupported imaging unit [32.
Troubleshooting 123 Too many trays. Remove some. [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra trays. 4 Connect the power cord to the electrical outlet. 5 Turn the printer back on. Flash memory unformatted [53] Try one or more of the following: • From the printer control panel, press • Format the flash memory device. to stop the defragmentation and continue printing.
Troubleshooting 124 Action Yes No Step 4 Unplug the other electrical equipment, and then turn on the printer. If the printer does not work, then reconnect the other electrical equipment. Go to step 5. Go to step 6. Make sure to match the following: Check other electrical equipment plugged into the electrical outlet. Does other electrical equipment work? Step 5 Check if the cables connecting the printer and the computer are inserted in the correct ports.
Troubleshooting 125 Action Yes No Step 11 Go to step 12. Install the correct printer driver. Check the installed printer driver. Is the correct printer driver installed? Step 12 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Contact customer support. Is the printer working? Printer display is blank Action Yes No Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel.
Troubleshooting 126 Action Yes No Step 3 Go to step 4. Reinstall the internal option. Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list. Is the internal option listed in the menu settings page? Step 4 a Check if the internal option is selected. The problem is solved. Contact customer support. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs.
Troubleshooting 127 Action Yes No Step 4 Go to step 5. Manually add the tray in the printer driver. Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Updating available options in the printer driver” on page 22. Is the tray available in the printer driver? Step 5 Check if the option is selected. a From the application you are using, select the option.
Troubleshooting 128 Paper feed problems Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer The problem is solved. • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • Check if the paper guides are aligned against the edges of the paper.
Troubleshooting 129 Jammed pages are not reprinted Action Yes a Turn on jam recovery. 1 From the printer control panel, navigate to: > Settings > Recovery > > General Settings > No The problem is solved. Contact customer support. > Print > Jam Recovery > 2 Press the arrow buttons until On or Auto appears, and then press . b Resend the pages that did not print. Were the jammed pages reprinted? Solving print problems Printing problems Print jobs do not print Action Yes No The problem is solved.
Troubleshooting 130 Action Yes No Step 4 The problem is solved. Go to step 5. a Check if the ports (USB, serial, or Ethernet) are working and if the cables are securely connected to the computer and the printer. Note: For more information, see the setup documentation that came with the printer. b Resend the print job. Do the jobs print? The problem is solved. Go to step 6. Step 5 a Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. b Resend the print job.
Troubleshooting 131 Print job takes longer than expected Action Yes No Step 1 Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print job, and then resend the print job. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Does the print job still take long? Step 2 Disable the Page Protect feature.
Troubleshooting 132 Action Yes No Step 3 The problem is solved. Go to step 4. a Depending on your operating system, open Printing Preferences or the Print dialog, and then specify the paper type. b Resend the print job. Did the job print from the correct tray or on the correct paper? Step 4 a Check if the trays are not linked. b Resend the print job. The problem is solved. Contact customer support.
Troubleshooting 133 Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). The problem is solved. Go to step 2. b Resend the print job. Did the job print and collate correctly? Step 2 a From the printer software, set Collate to (1,2,3) (1,2,3). The problem is solved. Go to step 3. Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu. b Resend the print job.
Troubleshooting 134 Print quality problems Characters have jagged or uneven edges Action Yes Step 1 Go to step 2. a Print a font sample list to check if the fonts you are using are supported by the printer. No The problem is solved. 1 From the printer control panel, navigate to: > Reports > > Print Fonts > 2 Press the arrow buttons until PCL Fonts or PostScript Fonts appears, and then press . b Use a font that is supported by the printer or install the font that you want to use.
Troubleshooting 135 Action Yes No Step 1 a Check if there is packing material left on the imaging unit. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. 1 Remove the toner cartridge, and then the imaging unit. 2 Check if the packing material is properly removed from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Troubleshooting 136 Action Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the paper loaded. b Resend the print job. No The problem is solved. Is the page or image clipped? Step 2 Go to step 3. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Do one or more of the following: • Specify the paper size from the tray settings to match the paper loaded in the tray.
Troubleshooting 137 Action Yes No Step 1 Go to step 2. Load paper with the correct paper type and weight in the tray. Step 2 Go to step 3. From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. Change the paper loaded in the tray to match the paper type and weight specified in the tray settings. Load paper with the correct paper type and weight in the tray.
Troubleshooting 138 Action Yes No Step 2 The problem is solved. Go to step 3. Reinstall the imaging unit and the toner cartridge. a Remove the toner cartridge. b Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. c Install the imaging unit, and then the cartridge. d Resend the print job.
Troubleshooting 139 Action Yes Step 3 The problem is solved. Contact customer support. a Depending on your operating system, specify the paper size from No Printing Preferences or from the Print dialog. b Resend the print job. Are the margins correct? Paper curl Action Yes No Step 1 Go to step 2. Adjust the width and length guides. Go to step 3. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. Go to step 4. The problem is solved.
Troubleshooting 140 Print irregularities Leading edge ) ) ABCDE ABCDE ABCDE Trailing edge Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. Specify the paper size and type from the tray settings to match the paper loaded in the tray. Go to step 4. The problem is solved. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. b Resend the print job.
Troubleshooting 141 Repeating defects appear on prints Action Yes Step 1 Go to step 2. • 97 mm (3.82 in.) • 47 mm (1.85 in.) • 38 mm (1.5 in.) Is the distance between defects equal to one of the listed measurements? Replace the imaging unit, and then resend the print job. Do the repeating defects still appear? 1 Check if the distance between the defects equal to 80 mm (3.15 in.) 2 Take note of the distance, and then contact customer support at http://support.le xmark.
Troubleshooting 142 Action Yes No Step 2 Go to step 3. Do one or more of the following: a From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. • Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray.
Troubleshooting 143 Print is too light Action Yes Step 1 Go to step 2. a From the Quality menu on the printer control panel, increase the toner darkness. No The problem is solved. Note: 8 is the factory default setting. b Resend the print job. Is the print still too light? Step 2 Go to step 3. Change the paper type, texture, and weight to match the paper loaded in the tray. Go to step 4.
Troubleshooting 144 Action Yes No Step 6 Go to step 7. The problem is solved. Contact customer support. The problem is solved. Yes No a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Install the imaging unit, and then the cartridge.
Troubleshooting 145 Printer is printing solid black pages Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 Go to step 2. Set the paper type to Transparency. Contact customer support. The problem is solved. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Troubleshooting 146 Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Action Yes Step 1 Go to step 2. a Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. No The problem is solved. b Resend the print job. Do streaked horizontal lines appear on prints? Step 2 Go to step 3. Change the paper type and weight to match the paper loaded in the tray. Go to step 4. The problem is solved. Go to step 5. The problem is solved.
Troubleshooting 147 Streaked vertical lines appear on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes Step 1 Go to step 2. a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. b Resend the print job. No The problem is solved. Do streaked vertical lines appear on prints? Step 2 Go to step 3.
Troubleshooting 148 Action Yes Step 5 Contact customer The problem is solved. support at http://support.lexmar k.com or your service representative. Replace the imaging unit, and then resend the print job. Do streaked vertical lines appear on prints? No Horizontal voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Go to step 4.
Troubleshooting 149 Vertical voids appear on prints Leading edge Trailing edge Action Yes No Step 1 Go to step 2. The problem is solved. Step 2 Go to step 3. a From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. The problem is solved. a Make sure your software program is using a correct fill pattern. b Resend the print job. Do vertical voids appear on prints? b Resend the print job.
Troubleshooting 150 Toner specks appear on prints Action Yes No Replace the imaging unit, and then resend the print job. Contact customer support. The problem is solved. Action Yes No Step 1 Go to step 2. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. From the Paper menu on the printer control panel, set the paper texture. Contact customer support. Action Yes No Replace the imaging unit, and then resend the print job.
Troubleshooting 151 Embedded Web Server does not open Action Yes No Step 1 The problem is solved. Go to step 2. a Turn on the printer. b Open a Web browser, and then type the printer IP address. c Press Enter. Does the Embedded Web Server open? Step 2 The problem is solved. Go to step 3. Make sure the printer IP address is correct.
Troubleshooting 152 Action Yes Step 5 The problem is solved. Contact your system support person. Temporarily disable the Web proxy servers. Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server. No Does the Embedded Web Server open? Contacting customer support When you contact customer support, describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution.
Notices 153 Notices Product information Product name: Lexmark MS410d, MS410dn Machine type: 4514 Model(s): 420, 430 Edition notice August 2012 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 154 GOVERNMENT END USERS The Software Program and any related documentation are "Commercial Items," as that term is defined in 48 C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R. 227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software Documentation are licensed to the U.S.
Notices 155 Any questions regarding this compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 (859) 232–3000 Industry Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard ICES-003.
Notices 156 Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste.
Notices 157 Temperature information Ambient temperature 16 to 32°C (60 to 90°F) Shipping and storage temperature ‑20 to 40°C (‑4 to 104°F) Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous.
Notices 158 Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic inputs. 560 W Copy The product is generating hard‑copy output from hard‑copy original documents. NA Scan The product is scanning hard‑copy documents. NA Ready The product is waiting for a print job. 8W Sleep Mode The product is in a high‑level energy‑saving mode. 5W Hibernate The product is in a low‑level energy‑saving mode. 1.
Notices 159 Off mode If this product has an off mode which still consumes a small amount of power, then to completely stop product power consumption, disconnect the power supply cord from the electrical outlet. Total energy usage It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage.
Notices 160 The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF fields in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada's Web site www.hc-sc.gc.ca/rpb. The term "IC:" before the certification/registration number only signifies that the Industry Canada technical specifications were met. Industry Canada (Canada) Cet appareil est conforme à la norme RSS-210 d'Industry Canada.
Notices 161 within certain voltage limits and on radio equipment and telecommunications terminal equipment and on the ecodesign of energy-related products. Compliance is indicated by the CE marking. Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft.
Notices 162 Italiano Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE. Latviski Ar šo Lexmark International, Inc. deklarē, ka šis izstrādājums atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem. Lietuvių Šiuo Lexmark International, Inc.
Notices 163 The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Suite B Cryptographic Suites for IPSec implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Notices 164 Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal obligations, restrictions, liens, and encumbrances. As part of your warranty service and/or replacement, Lexmark may update the firmware in your printer to the latest version.
Notices 165 This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim. This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended beneficiaries of this limitation.
Index 166 Index A accessing the controller board 14 Active NIC menu 63 adjusting Sleep mode 85 adjusting toner darkness 50 administrator settings Embedded Web Server 99 AppleTalk menu 67 assigning custom paper types 41 attaching cables 20 available internal options 14 avoiding jams 46 avoiding paper jams 103 B Bin full. Remove paper.
Index environmental settings conserving supplies 83 Eco‑Mode 84 Hibernate mode 84 Hibernate Timeout 86 Schedule Power Modes 86 Sleep mode 85 erasing non‑volatile memory 89 erasing volatile memory 89 Ethernet network preparing to set up for Ethernet printing 23 Ethernet network setup using Macintosh 24 using Windows 24 Ethernet networking Macintosh 24 Windows 24 Ethernet port 20 Ethernet setup preparing for an 23 exterior of the printer cleaning 90 F factory defaults, restoring 101 FCC notices 154, 159 fin
Index Network Reports 64 Paper Loading 60 Paper Size/Type 54 Paper Texture 57 Paper Weight 59 PCL Emul 80 PostScript 80 Quality 78 Reports 62 Security Audit Log 70 Set Date and Time 71 Setup 75 SMTP Setup menu 69 Standard Network 63 Standard USB 68 Substitute Size 57 TCP/IP 65 Universal Setup 62 Utilities 79 Wireless 67 XPS 80 menus list 53 moving the printer 8, 97, 98 multipurpose feeder loading 36 N Network [x] menu 63 Network Card menu 65 Network error, port [x] [54] 120 Network error, standard port [5
Index print troubleshooting incorrect characters print 132 incorrect margins on prints 138 jammed pages are not reprinted 129 job prints from wrong tray 131 job prints on wrong paper 131 jobs do not print 129 Large jobs do not collate 133 paper curl 139 paper frequently jams 128 print job takes longer than expected 131 printing slows down 130 tray linking does not work 132 unexpected page breaks occur 133 printer configurations 9 minimum clearances 8 moving 8, 97, 98 selecting a location 8 shipping 98 prin
Index R Rear USB port disabled [56] 122 recycled paper using 44, 83 recycling Lexmark packaging 87 Lexmark products 87 toner cartridges 87 Reinstall missing or unresponsive cartridge [31.xy] 121 Reinstall missing or unresponsive imaging unit [31.xy] 121 repeating print defects appear on prints 141 Replace cartridge, 0 estimated pages remain [88.xy] 120 Replace cartridge, printer region mismatch [42.xy] 120 Replace imaging unit, 0 estimated pages remain [84.xy] 121 Replace unsupported cartridge [32.
Index horizontal voids appear on prints 148 print irregularities 140 print is too dark 141 print is too light 143 printer is printing solid black pages 145 repeating print defects appear on prints 141 shadow images appear on prints 136 skewed print 144 streaked horizontal lines appear on prints 146 streaked vertical lines 147 toner rubs off 150 toner specks appear on prints 150 transparency print quality is poor 145 uneven print density 150 white streaks on a page 149 troubleshooting, printer options inter
