MS312, MS315, and MS415 User's Guide July 2014 Machine type(s): 4514 Model(s): 330, 335, 530 www.lexmark.
Contents 2 Contents Safety information.......................................................................................6 Learning about the printer...........................................................................8 Using this guide.........................................................................................................................................8 Finding information about the printer........................................................................................
Contents 3 Using MS315 and MS415............................................................................29 Using the control panel...........................................................................................................................29 Understanding the colors of the Sleep button and indicator lights........................................................30 Accessing the Embedded Web Server.............................................................................................
Contents 4 Securing the printer...................................................................................71 Using the security lock feature................................................................................................................71 Statement of Volatility............................................................................................................................71 Erasing volatile memory..........................................................................
Contents 5 Notices.....................................................................................................206 Product information..............................................................................................................................206 Edition notice........................................................................................................................................206 Power consumption...................................................................
Safety information 6 Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices.
Safety information 7 CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Learning about the printer 8 Learning about the printer Using this guide This User’s Guide provides general and specific information on using the printer models that are listed on the cover page.
Learning about the printer 9 What are you looking for? Find it here Information on setting up and configuring the accessibility features of your printer Lexmark Accessibility Guide—This guide is available at http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help. Click ? to view context‑sensitive information. Notes: • Help is automatically installed with the printer software.
Learning about the printer 10 • Keep the printer: – Clean, dry, and free of dust. – Away from stray staples and paper clips. – Away from the direct airflow of air conditioners, heaters, or ventilators. – Free from direct sunlight and humidity extremes. • Observe the recommended temperatures and avoid fluctuations.
Learning about the printer MS312 printer model 1 Control panel 2 Paper stop 3 Standard bin 4 Front door release button 5 Controller board access cover 6 Standard 250‑sheet tray 7 Optional 250‑ or 550‑sheet tray 8 50‑sheet multipurpose feeder 9 Front door 11
Learning about the printer MS315 and MS415 printer models 1 Control panel 2 Paper stop 3 Standard bin 4 Front door release button 5 Controller board access cover 6 Standard 250‑sheet tray 7 Optional 250‑ or 550‑sheet tray 8 50‑sheet multipurpose feeder 9 Front door 12
Additional printer setup 13 Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 15 3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board. 2 1 4 Push the card firmly into place as shown in the illustration.
Additional printer setup 16 Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flush against the controller board. 5 Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Additional printer setup 17 5 Insert the tray into the base. 6 Place the tray near the printer. 7 Align the printer with the tray, and then slowly lower the printer into place. 8 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. 2 1 Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Additional printer setup 18 1 2 3 4 5 6 Use the To 1 USB port Attach an optional wireless network adapter. 2 USB printer port Connect the printer to a computer. 3 Ethernet port Connect the printer to a network. 4 Parallel port Connect the printer to a computer. 5 Power switch Turn on or turn off the printer. 6 Printer power cord socket Connect the printer to an electrical outlet. 7 Security slot 7 Attach a lock that will secure the printer in place.
Additional printer setup 19 In Windows 8 From the Search charm, type run, and then navigate to: Run > type control printers > OK In Windows 7 or earlier a Click , or click Start and then click Run. b Type control printers. c Press Enter, or click OK. 2 Select the printer you want to update, and then do either of the following: • For Windows 7 or later, select Printer properties. • For earlier versions, select Properties. 3 Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer.
Additional printer setup 20 You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network. Use a new network cable when possible to avoid potential problems caused by a damaged cable. Preparing to set up the printer on a wireless network Notes: • Make sure your wireless network adapter is installed in your printer and working properly.
Additional printer setup 21 MS315 and MS415 Wireless Setup Wizard Connecting the printer using the Wireless Setup Wizard Before you begin, make sure that: • A wireless network adapter is installed in the printer and is working properly. For more information, see the instruction sheet that came with the adapter. • The Ethernet cable is disconnected from the printer. • Active NIC is set to Auto.
Additional printer setup 22 Using the Personal Identification Number (PIN) method 1 From the printer control panel, navigate to: > Network/Ports > Setup > > Network [x] > > Network [x] Setup > > Wireless > > Wi‑Fi Protected > Start PIN Method > 2 Copy the eight‑digit WPS PIN. 3 Open a Web browser, and then type the IP address of your access point in the address field. Notes: • The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Additional printer setup 23 4 Access the WPS settings. For more information, see the documentation that came with your access point. 5 Enter the eight‑digit PIN, and then save the setting. Connecting MS312 to a wireless network using the printer software Notes: • Make sure that the printer is turned on. • Make sure that a wireless network adapter is installed in your printer and working properly. For information, see the instruction sheet that came with the adapter.
Additional printer setup 24 Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with your wireless network adapter. 1 Open a Web browser, and then type the printer IP address in the address field.
Additional printer setup 25 Printing a network setup page If the printer is connected to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. 1 From the printer control panel, navigate to: > Reports > > Network Setup Page > Note: If an optional print server is installed, then Print Network [x] Setup Page appears.
Using MS312 26 Using MS312 Using the printer control panel 2 1 3 9 8 1 Use the To Menus button Open the menus. 7 6 5 4 Notes: • The menus are available only when the printer is in the Ready state. • Pressing the button while navigating within the menus returns the printer control panel to the top‑level menu screen. 2 Display View printing options as well as status and error messages. 3 Sleep button Enable Sleep mode or Hibernate mode.
Using MS312 Use the 7 Left arrow button 27 To • Scroll through menus or to move between screens and menu options. • Scroll through settings or text. For menus with numeric values, press and hold an arrow button to scroll through the settings. Release the button when the value you want appears. 8 Back button Return to the previous screen. 9 Indicator light Determine the status of the printer.
Using MS312 28 Using the Local Printer Settings Utility 1 Access the Local Printer Settings Utility from the list of applications or the Start menu to adjust the printer settings. 2 Save the changes using the Actions menu. Note: To distribute the settings to other printers, save the settings in a command file.
Using MS315 and MS415 29 Using MS315 and MS415 Using the control panel Use the To 1 Display View the printer status and messages. Set up and operate the printer. 2 Left arrow button Scroll to the left. 3 Select button Select menu options. Save settings. 4 Up arrow button Scroll up. 5 Right arrow button Scroll to the right. 6 Keypad Enter numbers, letters, or symbols. 7 Sleep button Enable Sleep mode or Hibernate mode.
Using MS315 and MS415 30 Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition. Indicator light Printer status Off The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention.
Loading paper and specialty media 31 Loading paper and specialty media MS312 paper size and type setup Setting the paper size and type 1 From the printer control panel, navigate to: > Paper Menu > > Paper Size/Type > 2 Select Tray [x] Size or Tray [x] Type, and then press . 3 Change the paper size or type setting, and then press .
Loading paper and specialty media 3 Change the settings, and then press 32 . MS315 and MS415 paper size and type setup Setting the paper size and type 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Paper Size/Type > 2 Press the up or down arrow button to select the tray or feeder, and then press 3 Press the up or down arrow button to select the paper size, and then press . .
Loading paper and specialty media 33 To open the paper stop, pull it so that it flips forward. Note: Close the paper stop when moving the printer to another location. Loading trays CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray completely. Note: Do not remove trays while a job prints or while Busy appears on the printer display. Doing so may cause a jam.
Loading paper and specialty media 34 2 Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading. LG A5 A6 2 B5 EX L EC A5 3 Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading. 1 A5 LG L A6 B 5 E X E C 2 A 5 Notes: • For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length.
Loading paper and specialty media 35 • If you are loading A6-size paper in the standard tray, then squeeze and then slide the length guide tab toward the center of the tray to the A6‑size position. • Make sure the width and length guides are aligned with the paper size indicators on the bottom of the tray. LTR/ L A4 LG EX EC B5 A5 A4 A6 LT R E X E C B5 5 A 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Loading paper and specialty media 36 Notes: • Load with the printable side facedown when using recycled or preprinted paper. • Load prepunched paper with the holes on the top edge toward the front of the tray. • Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.
Loading paper and specialty media 37 Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes. You can also use it for single‑page print jobs on letterhead. 1 Open the multipurpose feeder. 1 2 a Pull the multipurpose feeder extender. b Pull the extender gently so that the multipurpose feeder is fully extended and open.
Loading paper and specialty media 38 2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. 1 2 3 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges. Flex the stack of transparencies back and forth to loosen them, and then fan them. Straighten the edges on a level surface.
Loading paper and specialty media • Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides. Overfilling may cause paper jams. • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging that the transparencies came in.
Loading paper and specialty media 40 • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first. • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer.
Loading paper and specialty media 41 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu. 3 Change the tray settings to specify the paper size and type for the tray. • To link trays, make sure the paper size and type for the tray match with that of the other tray. • To unlink trays, make sure the paper size or type for the tray does not match with that of the other tray. 4 Click Submit.
Loading paper and specialty media 42 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu. 3 From the Tray Configuration section, select a paper source, and then select a custom paper type under the paper type column. 4 Click Submit. Using the printer settings on the computer Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or Printer Settings.
Loading paper and specialty media 43 4 Click Submit. 5 Click Custom Types, and then verify if the new custom paper type name has replaced the custom name. Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Names 2 Select a custom name, and then type a new custom paper type name. 3 Press . 4 Press Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Paper and specialty media guide 44 Paper and specialty media guide Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer trays can automatically feed paper weights up to 90‑g/m2 (24‑lb) bond grain long paper. The multipurpose feeder can automatically feed paper weights up to 163‑g/m2 (43‑lb) bond grain long paper.
Paper and specialty media guide 45 Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.
Paper and specialty media guide 46 Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Using recycled paper and other office papers As an environmentally conscientious company, Lexmark supports the use of recycled paper produced specifically for use in laser (electrophotographic) printers.
Paper and specialty media guide 47 Unacceptable paper examples Test results indicate that the following paper types are at risk for use with laser printers: • • • • Chemically treated papers used to make copies without carbon paper, also known as carbonless papers • • • • • Coated papers (erasable bond), synthetic papers, thermal papers Preprinted papers with chemicals that may contaminate the printer Preprinted papers that can be affected by the temperature in the printer fuser Preprinted papers tha
Paper and specialty media guide 48 • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introduces semi‑liquid and volatile components into the printer. • Use grain short card stock when possible. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities. • Use envelopes designed specifically for laser printers.
Paper and specialty media guide 49 • Do not use labels with exposed adhesive. • Do not print within 1 mm (0.04 inch) of the edge of the label, of the perforations, or between die‑cuts of the label. • Make sure the adhesive backing does not reach to the edge of the sheet. Zone coating of the adhesive should be at least 1 mm (0.04 inch) away from edges. Adhesive material contaminates the printer and could void the warranty. • If zone coating of the adhesive is not possible, then remove a 2‑mm (0.
Paper and specialty media guide 50 Supported paper sizes, types, and weights For information on card stock and labels, see the Card Stock & Label Guide available at http://support.lexmark.com. Supported paper sizes Paper size Standard tray Optional 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode A4 210 x 297 mm (8.3 x 11.7 in.) A5 X 148 x 210 mm (5.8 x 8.3 in.) A6 X X 105 x 148 mm (4.1 x 5.8 in.) JIS B5 182 x 257 mm (7.2 x 10.1 in.) X Letter 216 x 279 mm (8.5 x 11 in.
Paper and specialty media guide Paper size 51 Standard tray Optional 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode X X X X X X C5 Envelope 162 x 229 mm (6.4 x 9 in.) X X X B5 Envelope X X X X X X 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 229 x 356 mm (9 x 14 in.) 1 This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application.
Paper and specialty media guide Paper type 52 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode Preprinted Colored Paper Light Paper Heavy Paper2 Rough/Cotton X 1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported. 2 Bond and Heavy Paper are supported in duplex mode up to 90‑g/m2 (24‑lb) paper weight.
Printing 53 Printing Printing a document Printing a document 1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. 2 Send the print job: For Windows users a With a document open, click File > Print. b Click Properties, Preferences, Options, or Setup. c Adjust the settings, if necessary. d Click OK > Print. For Macintosh users a Customize the settings in the Page Setup dialog: 1 With a document open, choose File > Page Setup.
Printing 54 3 Adjust the toner darkness setting. 4 Click Submit. Using the printer settings on the computer Depending on your operating system, adjust the toner darkness settings using the Local Printer Settings Utility or Printer Settings. Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Print Settings > > Quality Menu > > Toner Darkness > 2 Adjust the toner darkness. 3 Press .
Printing 55 MS315 and MS415 printing confidential and other held jobs Storing print jobs in the printer 1 From the printer control panel, navigate to: > Security > Confidential Print 2 Select a print job type. Use To Confidential Job Expiration Hold print jobs in the computer until you enter the PIN from the printer control panel. Note: The PIN is set from the computer. It must be four digits, using the numbers 0–9. Max Invalid PIN Limit the number of times an invalid PIN can be entered.
Printing 56 MS312 information pages Printing a font sample list From the printer control panel, navigate to either of the following: > Reports > > Print Fonts > > PCL Fonts > > Reports > > Print Fonts > > PostScript Fonts > or MS315 and MS415 information pages Printing a font sample list 1 From the printer control panel, navigate to: > Settings > > Reports > > Print Fonts 2 Press the up or down arrow button to select the font setting. 3 Press .
Printing Canceling a print job from the computer For Windows users 1 Open the printers folder, and then select your printer. 2 From the print queue, select the print job you want to cancel, and then delete it. For Macintosh users 1 From System Preferences in the Apple menu, navigate to your printer. 2 From the print queue, select the print job you want to cancel, and then delete it.
Saving money and the environment 58 Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.
Saving money and the environment 59 Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature to see how the document looks like before you print it. • Print one copy of the document to check its content and format for accuracy. Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 129.
Saving money and the environment 60 To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the prepaid shipping label. You can also do the following: 1 Go to www.lexmark.com/recycle. 2 From the Toner Cartridges section, select your country or region. 3 Follow the instructions on the computer screen.
Managing the printer 61 Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Managing the printer 62 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Supply Notifications.
Managing the printer 63 Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, network, and supplies. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Managing the printer 64 If you try to access a PIN‑protected menu from the printer control panel, the printer will require you to enter the PIN. Note: After you enter the last digit of the PIN, make sure to press three seconds. on the printer control panel for more than Saving energy Using Eco‑Mode Use Eco‑Mode to quickly select one or more ways to reduce your printer's environmental impact.
Managing the printer 65 Setting Hibernate Timeout Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a reduced power state. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.
Managing the printer 66 MS315 and MS415 printer management Checking the virtual display 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Managing the printer 67 Use To Off Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the performance specifications for your printer. Energy Reduce energy use, especially when the printer is idle. • Printer engine motors do not start until a job is ready to print. You may notice a short delay before the first page is printed. • The printer enters Sleep mode after one minute of inactivity.
Managing the printer 68 Using Hibernate mode Hibernate is an ultra‑low‑power saving mode. Notes: • Three days is the default amount of time before the printer enters Hibernate mode. • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode. • If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
Managing the printer 69 Using Schedule Power Modes Schedule Power Modes lets you schedule when the printer goes into a reduced power state or into the Ready state. Note: This feature is available only in network printers or printers connected to print servers. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu.
Managing the printer 70 > Settings > Settings > > General Settings > > Factory Defaults > > Restore Now > Adjusting Sleep mode To save energy, decrease the number of minutes before the printer enters Sleep mode. Note: Sleep mode can be scheduled. For more information, see “Using Schedule Power Modes” on page 65. 1 From the control panel, navigate to: > Settings > > General Settings > > Timeouts > > Sleep Mode > 2 Select the number of minutes before the printer enters Sleep mode.
Securing the printer 71 Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Securing the printer 72 Erasing volatile memory The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered data, simply turn off the printer. Erasing non-volatile memory MS312 non-volatile memory erase Erasing non‑volatile memory 1 Turn off the printer. 2 From the printer control panel, hold down and the right arrow button while turning the printer on. Release the buttons only when the Configuration menu appears.
Securing the printer 73 Finding printer security information In high-security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, go to the Lexmark security Web page or see the Embedded Web Server—Security: Administrator’s Guide at http://support.lexmark.com.
Understanding the printer menus 74 Understanding the printer menus MS312 menus list Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network2 Configure MP Substitute Size Network Setup Page1 Standard USB Paper Texture Print Fonts Print Directory Standard Parallel SMTP Setup Paper Weight Asset Report Paper Loading Custom Types Universal Setup Security Settings Security Audit Log General Settings Set Date
Understanding the printer menus 75 Security Settings Help Confidential Print General Settings Print All Guides Security Audit Log Print Settings Print Quality Set Date and Time Printing Guide Media Guide Print Defects Guide Menu Map Information Guide Connection Guide Moving Guide Supplies Guide 1 Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup Page. 2 Depending on the printer setup, this menu item appears as Standard Network or Network [x].
Understanding the printer menus 76 Paper Size/Type menu Use To Tray [x] Size A4 A5 A6 JIS‑B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the paper size loaded in each tray. Tray [x] Type Plain Paper Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the type of paper loaded in each tray. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting.
Understanding the printer menus 77 Use To MP Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in the multipurpose feeder.
Understanding the printer menus 78 Use To Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the paper size being manually loaded. Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type being manually loaded.
Understanding the printer menus 79 MS315 and MS415 paper menus Default Source menu Use To Default Source Tray [x] Multipurpose Feeder Manual Paper Manual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to Cassette for Multipurpose Feeder to appear as a menu setting.
Understanding the printer menus 80 Use To Multipurpose Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in the multipurpose feeder.
Understanding the printer menus 81 Use To Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the paper size being manually loaded. Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type being manually loaded.
Understanding the printer menus 82 Configure MP menu Use To Configure MP Cassette Manual First Determine when the printer selects paper from the multipurpose feeder. Notes: • Cassette is the factory default setting. Cassette configures the multipurpose feeder as the default paper source. • Manual sets the multipurpose feeder only for manual‑feed print jobs. • First sets the multipurpose feeder as the primary paper source regardless of settings.
Understanding the printer menus 83 Use To Labels Texture Smooth Normal Rough Specify the relative texture of the labels loaded. Bond Texture Smooth Normal Rough Specify the relative texture of the bond paper loaded. Envelope Texture Smooth Normal Rough Specify the relative texture of the envelopes loaded. Rough Envelope Texture Rough Specify the relative texture of the rough envelopes loaded. Letterhead Texture Smooth Normal Rough Specify the relative texture of the letterhead loaded.
Understanding the printer menus 84 Paper Weight menu Use To Plain Weight Light Normal Heavy Specify the relative weight of the plain paper loaded. Card Stock Weight Light Normal Heavy Specify the relative weight of the card stock loaded. Transparency Weight Light Normal Heavy Specify the relative weight of the transparencies loaded. Recycled Weight Light Normal Heavy Specify the relative weight of the recycled paper loaded.
Understanding the printer menus 85 Use To Colored Weight Light Normal Heavy Specify the relative weight of the colored paper loaded. Light Weight Light Specify that the weight of the paper loaded is light. Heavy Weight Heavy Specify that the weight of the paper loaded is heavy. Rough/Cotton Weight Light Normal Heavy Specify the relative weight of the cotton or rough paper loaded. Custom [x] Weight Light Normal Heavy Specify the relative weight of the custom paper loaded.
Understanding the printer menus 86 Use To Light Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Light as the paper type. Heavy Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Custom [x] Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Note: Custom [x] Loading is available only if the custom type is supported.
Understanding the printer menus 87 Universal Setup menu Use To Units of Measure Inches Millimeters Identify the units of measure. Portrait Width 3–8.5 inches 76–216 mm Set the portrait width. Notes: • Inches is the US factory default setting. • Millimeters is the international factory default setting. Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. You can increase the width in 0.01‑inch increments.
Understanding the printer menus 88 Use To Network Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address information. Note: This menu item appears only in network printers or in printers connected to print servers. Profiles List Print a list of profiles stored in the printer. Note: This menu item appears only when LDSS is enabled.
Understanding the printer menus 89 Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PCL SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu.
Understanding the printer menus 90 Use To Standard Network Setup OR Network [x] Setup Reports Network Card TCP/IP IPv6 Wireless AppleTalk Display and set the printer network settings. Note: The Wireless menu appears only when the printer is connected to a wireless network.
Understanding the printer menus 91 MS315 and MS415 network/ports menus Standard Network or Network [x] menus Note: Only active ports appear in this menu. Use To Energy Efficient Ethernet Enable Disable Set the printer Ethernet connection to a energy‑saving mode. PCL SmartSwitch On Off Note: Enable is the factory default setting. Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language.
Understanding the printer menus 92 Use To Mac Binary PS On Off Auto Set the printer to process Macintosh binary PostScript print jobs. Standard Network Setup OR Network [x] Setup Reports Network Card TCP/IP IPv6 Wireless AppleTalk Display and set the printer network settings. Notes: • Auto is the factory default setting. • Off filters print jobs using the standard protocol. • On processes raw binary PostScript print jobs.
Understanding the printer menus 93 Use To Compatibility 802.11b/g 802.11 b/g/n Specify the wireless standard for the wireless network. Choose Network Select an available network for the printer to use. View Signal Quality View the quality of the wireless connection. View Security Mode View the encryption method for the wireless network. Note: The 802.11b/g/n is the factory default setting.
Understanding the printer menus 94 Use To Netmask View or change the current TCP/IP netmask. Gateway View or change the current TCP/IP gateway. Enable DHCP On Off Specify the DHCP address and parameter assignment. Enable AutoIP Yes No Specify the Zero Configuration Networking setting. Enable FTP/TFTP Yes No Enable the built-in FTP server, which lets you send files to the printer using File Transfer Protocol. Enable HTTP Server Yes No Enable the built-in Web server (Embedded Web Server).
Understanding the printer menus 95 Use To Enable IPv6 On Off Enable Internet Protocol Version Six (IPv6) in the printer. Auto Configuration On Off Specify whether or not the network adapter accepts the automatic IPv6 address configuration entries provided by a router. Set Hostname* Set the host name. IPv6 uses bigger numbers to create IP addresses. Note: On is the factory default setting. Note: On is the factory default setting.
Understanding the printer menus 96 Use To NPA Mode On Off Auto Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then process it appropriately. • The printer automatically restarts when changing the setting from the printer control panel. The menu selection is then updated.
Understanding the printer menus 97 Standard Parallel menu Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PostScript emulation if PS SmartSwitch is set to On.
Understanding the printer menus 98 Use To Protocol Standard Fastbytes Specify the parallel port protocol. Notes: • Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting. • Standard tries to resolve parallel port communication problems. Honor Init On Off Determine if the printer honors printer hardware initialization requests from the computer. Notes: • Off is the factory default setting.
Understanding the printer menus 99 Use To View Name Show the assigned AppleTalk name. Note: The AppleTalk name can be changed only from the Embedded Web Server. View Address Show the assigned AppleTalk address. Note: The AppleTalk address can be changed only from the Embedded Web Server. Set Zone Provide a list of AppleTalk zones available on the network. [list of zones available on the network] Note: The default zone for the network is the factory default setting.
Understanding the printer menus 100 Security menu MS315 and MS415 security menu Confidential Print menu Use To Max Invalid PIN Off 2–10 Limit the number of times an invalid PIN can be entered. Note: Once the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Limit the amount of time a confidential print job stays in the printer before it is deleted.
Understanding the printer menus 101 Use To Configure Log Enable Audit Yes No Enable Remote Syslog No Yes Remote Syslog Facility 0–23 Severity of events to log 0–7 Specify how and whether or not audit logs are created. Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting. • Enable Remote Syslog determines if logs are sent to a remote server. No is the factory default setting.
Understanding the printer menus 102 Settings menu MS312 general settings General Settings menu Use To Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Set the language of the text appearing on the display.
Understanding the printer menus 103 Use To Paper Sizes US Metric Specify the unit of measurement for paper sizes. Notes: • US is the factory default setting. • The initial setting is determined by your country or region selection in the initial setup wizard. Timeouts Sleep Mode Disabled 1–120 Set the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state. Notes: • 20 is the factory default setting.
Understanding the printer menus 104 Use To Timeouts Print Timeout Disabled 1–255 Set the amount of time in seconds the printer waits to receive an end‑of‑job message before canceling the rest of the job. Notes: • 90 is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed, and then the printer checks to see if any new print jobs are waiting. • Print Timeout is available only when using PCL emulation.
Understanding the printer menus 105 Use To Press Sleep Button Do nothing Sleep Hibernate Determine how the printer, while in idle state, reacts to a short press of the Sleep button. Press and Hold Sleep Button Do nothing Sleep Hibernate Determine how the printer, while in idle state, reacts to a long press of the Sleep button. Factory Defaults Do Not Restore Restore Now Use the printer factory default settings except the Network/Ports menu settings. Note: Sleep is the factory default setting.
Understanding the printer menus 106 MS315 and MS415 general settings General Settings menu Use To Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Set the language of the text appearing on the display.
Understanding the printer menus 107 Use To Keyboard1 Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski Swiss German Swiss French Korean Magyar Turkce Cesky Simplified Chinese Traditional Chinese Japanese Custom Key [x] Specify a language and custom key information for the display keyboard. Paper Sizes US Metric Specify the unit of measurement for paper sizes. Notes: • US is the factory default setting.
Understanding the printer menus 108 Use To Displayed Information1 Left side Right side Custom Text [x] Specify what is displayed in the upper corners of the home screen. For the Left side and Right side menus, select from the following options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Custom Text [x] Model Name Notes: • IP Address is the factory default setting for Left side. • Date/Time is the factory default setting for Right side.
Understanding the printer menus 109 Use To Displayed Information (continued)1 Paper Jam Load Paper Service Errors Customize the displayed information for certain menus. Select from the following options: Display Yes No Message to display Default Alternate Default [text entry] Alternate [text entry] Notes: • No is the factory default setting for Display. • Default is the factory default setting for Message to display.
Understanding the printer menus 110 Use To Audio Feedback1 Button Feedback On Off Volume 1–10 Specify the audio volume for the buttons. Show Bookmarks1 Yes No Specify whether bookmarks are displayed from the Held Jobs area. Web Page Refresh Rate1 30–300 Specify the number of seconds between Embedded Web Server refreshes. Notes: • On is the factory default setting for Button Feedback. • 5 is the factory default setting for Volume. Note: Yes is the factory default setting.
Understanding the printer menus 111 Use To Timeouts Sleep Mode Disabled 1–120 Set the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state. Notes: • 20 is the factory default setting. • Disabled appears only when Energy Conserve is set to Off. • Lower settings conserve more energy, but may require longer warm‑up times. • Select a high setting if the printer is in constant use.
Understanding the printer menus 112 Use To Timeouts Print Timeout Disabled 1–255 Set the amount of time in seconds the printer waits to receive an end‑of‑job message before canceling the rest of the print job. Notes: • 90 is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed, and then the printer checks to see if any new print jobs are waiting. • Print Timeout is available only when using PCL emulation.
Understanding the printer menus 113 Use To Print Recovery Jam Assist On Off Set the printer to automatically check for jammed paper. Print Recovery Page Protect Off On Successfully print a page that may not have printed otherwise. Note: On is the factory default setting. Notes: • Off is the factory default setting. This prints a partial page when there is not enough memory to print the whole page. • On sets the printer to print the entire page.
Understanding the printer menus 114 Print Settings Setup menu Use To Printer Language PCL Emulation PS Emulation Set the default printer language. Notes: • PCL Emulation is the factory default setting. • PostScript emulation uses a PostScript interpreter for processing print jobs. • PCL Emulation uses a PCL interpreter for processing print jobs. • Setting a printer language default does not prevent a software program from sending print jobs that use another printer language.
Understanding the printer menus 115 Use To Resource Save On Off Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a print job that requires more than the available memory. Notes: • Off is the factory default setting. Off sets the printer to retain downloads only until memory is needed. Downloads are deleted in order to process print jobs. • On sets the printer to retain downloads during language changes and printer resets.
Understanding the printer menus 116 Use To Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether to insert blank separator sheets. Notes: • Off is the factory default setting. • Between Copies inserts a blank sheet between each copy of a print job if Collate is set to (1,1,1) (2,2,2). If Collate is set to (1,2,3) (1,2,3), then a blank page is inserted between each set of printed pages, such as after all page 2's and after all page 3's.
Understanding the printer menus 117 Quality menu Use To Print Resolution 300 dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Specify the printed output resolution in dots per inch. Pixel Boost Off Fonts Horizontally Vertically Both directions Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts. Toner Darkness 1–10 Lighten or darken the printed output. Note: 600 dpi is the factory default setting.
Understanding the printer menus 118 XPS menu Use To Print Error Pages Off On Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PostScript menu Use To Print PS Error On Off Print a page containing the PostScript error. Lock PS Startup Mode On Off Disable the SysStart file. Font Priority Resident Flash Establish the font search order. Note: Off is the factory default setting. Note: Off is the factory default setting.
Understanding the printer menus 119 Use To Activate Hex Trace Isolate the source of a print job problem. Notes: • When activated, all data sent to the printer is printed in hexadecimal and character representation, and control codes are not executed. • To exit or deactivate Hex Trace, restart the printer. Coverage Estimator Off On Provide an estimate of the percentage coverage of toner on a page. The estimate is printed on a separate page at the end of each print job.
Understanding the printer menus 120 Use To PCL Emulation Settings Pitch 0.08–100 Specify the font pitch for scalable monospaced fonts. PCL Emulation Settings Orientation Portrait Landscape Notes: • • • • 10 is the factory default setting. Pitch refers to the number of fixed‑space characters per inch (cpi). Pitch can be increased or decreased in 0.01‑cpi increments. For nonscalable monospaced fonts, the pitch appears on the display but it cannot be changed.
Understanding the printer menus 121 Use To Tray Renumber Assign MP Feeder Off None 0–199 Assign Tray [x] Off None 0–199 Assign Manual Paper Off None 0–199 Assign Manual Envelope Off None 0–199 Configure the printer to work with printer software or programs that use different source assignments for trays and feeders.
Understanding the printer menus 122 Use To Accounting Log Frequency Daily Weekly Monthly Determine and set how often a log file is created. Log Action at End of Frequency None E‑mail Current Log E‑mail & Delete Current Log Post Current Log Post & Delete Current Log Determine and set how the printer responds when the frequency threshold expires.
Understanding the printer menus 123 Utilities menu Use To Format Flash Yes No Format the flash memory. Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted. Notes: • Yes deletes all data stored in flash memory. • No cancels the format request. • Flash memory refers to the memory added by installing a flash memory card in the printer. • The flash memory option card must not be read/write‑ or write‑protected.
Understanding the printer menus 124 PCL Emul menu Use To Font Source Resident Download Flash All Specify the set of fonts used by the Font Name menu. Notes: • Resident is the factory default setting. This shows the factory default set of fonts downloaded in the RAM. • Download shows all the fonts downloaded in the RAM. • Flash shows all fonts resident in that option. The optional flash memory card must be properly formatted and cannot be read/write‑, write‑, or password‑protected.
Understanding the printer menus 125 Use To PCL Emulation Settings Lines per Page 1–255 Specify the number of lines that print on each page. Notes: • 60 is the U.S. factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the Paper Size and Orientation you want before setting Lines per Page.
Understanding the printer menus 126 Use To Tray Renumber View Factory Defaults MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper Default = 2 MEnv Default = 3 Display the factory default setting assigned to each tray or feeder. Tray Renumber Restore Defaults Yes No Restore all tray and feeder assignments to their factory default settings.
Understanding the printer menus 127 Use To Font Size 1–255 pt Set the default font size for HTML documents. Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale 1–400% Scale the default font for HTML documents. Notes: • 100% is the factory default setting. • Scaling can be increased in 1% increments. Orientation Portrait Landscape Set the page orientation for HTML documents. Margin Size 8–255 mm Set the page margin for HTML documents.
Understanding the printer menus 128 Use To Orientation Portrait Landscape Reverse Portrait Reverse Landscape Set the image orientation. Note: Portrait is the factory default setting. MS315 and MS415 help menu Help menu The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information about using the printer and performing printing tasks. English, French, German, and Spanish translations are stored in the printer.
Clearing jams 129 Clearing jams Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper 1 1 • • • • Do not remove a tray while the printer is printing. Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator. Do not slide the paper into the tray.
Clearing jams 130 Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it. • • • • Do not use paper that has been cut or trimmed by hand. Do not mix paper sizes, weights, or types in the same tray. Make sure the paper size and type are set correctly on the computer or printer control panel. Store paper according to manufacturer recommendations.
Clearing jams 131 Area Printer control panel message What to do 1 Standard bin Jam, standard bin [20y.xx] Remove the jammed paper. 2 Rear door Jam, rear door [20y.xx] Open the rear door, and then remove the jammed paper. 3 Tray 1 Jam, pull tray 1. Push down blue flap. [23y.xx] Pull tray 1 completely out, then push the front duplex flap down, and then remove the jammed paper. Note: You may need to open the rear door to clear some 23y.xx paper jams. 4 Tray [x] Jam, tray [x] [24y.
Clearing jams 132 2 Pull the toner cartridge out using the handle. 3 Lift the green handle, and then pull the imaging unit out of the printer. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs. 4 Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
Clearing jams 5 Lift the green flap in front of the printer. 6 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 134 7 Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer. 9 Close the front door. 10 From the printer control panel, press to clear the message and continue printing. Jam, rear door [20y.
Clearing jams 135 2 Gently pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4 Close the rear and front doors. 5 From the printer control panel, press to clear the message and continue printing. Jam, standard bin [20y.
Clearing jams 2 From the printer control panel, press 136 to clear the message and continue printing. Jam, pull tray 1. Push down blue flap. [23y.xx] 1 Pull out the tray completely. 1 2 Locate the blue lever, and then pull it down to release the jam.
Clearing jams 137 Note: If the jammed paper is not visible in the duplex area, then open the rear door, and then gently remove the jammed paper. Make sure all paper fragments are removed. 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4 Insert the tray. 5 From the printer control panel, press to clear the message and continue printing. Jam, tray [x] [24y.xx] 1 Pull out the tray completely.
Clearing jams 138 3 Insert the tray. 4 From the printer control panel, press to clear the message and continue printing. Jam, MP feeder [250.xx] 1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Clearing jams 139 3 Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. 4 From the printer control panel, press to clear the message and continue printing. MS315 and MS415 jams Understanding jam messages and locations When a jam occurs, a message indicating the jam location and information to clear the jam appears on the display. Open the doors, covers, and trays indicated on the display to remove the jam.
Clearing jams 140 Area Control panel message What to do 1 Standard bin [x]‑page jam, clear standard bin. [20y.xx] Remove the jammed paper. 2 Rear door [x]‑page jam, open rear door. [20y.xx] Open the rear door, and then remove the jammed paper. 3 Tray 1 [x]‑page jam, remove tray 1 to Pull Tray 1 completely out, then push the front duplex flap clear duplex. [23y.xx] down, and then remove the jammed paper. Note: You may need to open the rear door to clear some 23y.xx paper jams.
Clearing jams 141 2 Pull out the toner cartridge using the handle. 3 Lift the green handle, and then pull out the imaging unit from the printer. Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. 4 Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Clearing jams 5 Lift the green flap in front of the printer. 6 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 143 7 Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer. 9 Close the front door. 10 From the control panel, select Next > > Clear the jam, press OK > [x]‑page jam, open rear door. [20y.
Clearing jams 144 2 Gently pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4 Close the rear door. 5 From the control panel, select Next > > Clear the jam, press OK > printing. [x]‑page jam, clear standard bin. [20y.
Clearing jams 2 From the control panel, select Next > 145 > Clear the jam, press OK > to clear the message and continue printing. [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1 Pull the tray completely out of the printer.
Clearing jams 146 2 Locate the blue lever, and then pull it down to release the jam. 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4 Insert the tray. 5 From the control panel, select Next > > Clear the jam, press OK > to clear the message and continue printing. [x]‑page jam, open tray [x]. [24y.xx] 1 Pull the tray completely out of the printer.
Clearing jams 147 1 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Insert the tray. 4 From the control panel, select Next > > Clear the jam, press OK > to clear the message and continue printing. [x]‑page jam, clear manual feeder. [25y.xx] 1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 148 2 Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 3 Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. 4 From the control panel, select Next > printing.
Maintaining the printer 149 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. 1 Make sure that the printer is turned off and unplugged from the electrical outlet.
Maintaining the printer 150 Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy may vary significantly and is dependent on many factors, such as actual document content, print quality settings, and other printer settings. The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is different from the historical printing consumption.
Maintaining the printer 151 Item Return Program Regular For the European Union, European Economic Area , and Switzerland Toner Cartridge 502 N/A High Yield Toner Cartridge 502H 510HA1 Extra High Yield Toner Cartridge 502X2 500XA2 For the Asia Pacific Region (includes Australia and New Zealand) Toner Cartridge 503 N/A High Yield Toner Cartridge 503H 500HA1 Extra High Yield Toner Cartridge 503X2 500XA2 Toner Cartridge 504 N/A High Yield Toner Cartridge 504H 500HA1 Extra High Yield
Maintaining the printer • Salty air • Corrosive gases • Heavy dust Replacing supplies Replacing the toner cartridge 1 Press the button on the right side of the printer, and then open the front door. 2 Pull the toner cartridge out using the handle. 3 Unpack the toner cartridge, and then remove all packing materials.
Maintaining the printer 153 4 Shake the new cartridge to redistribute the toner. 5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 6 Close the front door.
Maintaining the printer 154 2 Pull the toner cartridge out using the handle. 3 Lift the green handle, and then pull the imaging unit out of the printer. 4 Unpack the new imaging unit, and then shake it. 5 Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Maintaining the printer 155 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. 8 Close the front door.
Maintaining the printer 156 • If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the right side of the tray toward the front of the tray until it clicks into place. • Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are not under the printer when you set it down. • Before setting up the printer, make sure there is adequate clearance around it.
Troubleshooting 157 Troubleshooting Understanding the printer messages MS312 printer messages Bin full. Remove paper. Remove the paper stack from the standard bin. Cannot collate large document [37] Try one or more of the following: • From the printer control panel, press to print the portion of the job already stored and begin collating the rest of the print job. • Cancel the current print job.
Troubleshooting 158 Change [paper source] to [custom type name]. Load [orientation]. Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the control panel. Note: Make sure the paper size and type settings are specified in the Paper menu on the control panel. • Select Use current [paper source] on the control panel to clear the message and continue printing using the current size and type of paper in the tray. • Cancel the print job.
Troubleshooting 159 • Cancel the current print job. Flash memory full [52] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. • Delete fonts, macros, and other data stored in the flash memory. From the printer control panel, navigate to: > Settings > > Print Settings > > Utilities Menu > > Format Flash > > Yes > • Use a larger‑capacity flash memory card.
Troubleshooting 160 Load MP feeder with [paper size] [orientation] Try one or more of the following: • Load the feeder with the correct size of paper. • From the printer control panel, press to clear the message and continue printing. Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from an automatically selected tray. • Cancel the current job.
Troubleshooting 161 Note: For the list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit http://support.lexmark.com. Network error, port [x] [54] Try one or more of the following: • • • • From the printer control panel, press to clear the message and continue printing. Unplug the router, wait for 30 seconds, and then plug it back again. Turn off the printer, wait for about 10 seconds, and then turn the printer back on.
Troubleshooting 162 Printer restart. Check last job. Press on the printer control panel to clear the message and continue printing. For more information, visit http://support.lexmark.com or contact customer support. Rear USB port disabled [56] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. Note: The printer discards any data received through the USB port. • From the printer control panel, set USB Buffer to Auto. Too many trays.
Troubleshooting 163 Change [paper source] to [paper size] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the control panel. Note: Make sure the paper size and type settings are specified in the Paper menu on the control panel. • Select Use current [paper source] on the control panel to clear the message and continue printing using the current size and type of paper in the tray. • Cancel the print job.
Troubleshooting 164 Incorrect paper size, open [paper source] [34] Note: The paper source can be a tray or a feeder. Try one or more of the following: • Load the correct size of paper in the paper source. • • • • • From the control panel, press to clear the message and print using a different paper source. Check the length and width guides of the paper source and make sure the paper is loaded properly.
Troubleshooting 165 Insufficient memory, some held jobs will not be restored [37] Do either of the following: • From the printer control panel, press to clear the message. • Delete other held jobs to free up additional printer memory. Load Manual Feeder with [custom type name] [orientation] Try one or more of the following: • Load the feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing.
Troubleshooting 166 Network [x] software error [54] Try one or more of the following: • From the control panel, press to continue printing. • Turn off the printer, wait for about 10 seconds, and then turn the printer back on. • Update the network firmware in the printer or print server. For more information, go to http://support.lexmark.com. Non‑Lexmark [supply type], see User’s Guide [33.xy] Note: The supply type can either be a toner cartridge or an imaging unit.
Troubleshooting 167 For more information, visit http://support.lexmark.com or contact customer support. Remove paper from standard output bin Remove the paper stack from the standard bin. Serial option [x] error [54] Try one or more of the following: • Make sure that the serial cable is properly connected and is the correct one for the serial port. • Make sure that the serial interface parameters (protocol, baud, parity, and data bits) are set correctly on the printer and computer.
Troubleshooting 168 Standard USB port disabled [56] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. Note: The printer discards any data received through the USB port. • From the printer control panel, set USB Buffer to Auto. Too many flash options installed [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra flash memory.
Troubleshooting 169 Weblink server not set up. Contact system administrator. From the printer control panel, press to clear the message. Note: If the message appears again, then contact your system support person. Cartridge, imaging unit mismatch [41.xy] 1 Check if both the toner cartridge and imaging unit are Lexmark-authorized MICR (magnetic ink character recognition) supplies or non-MICR supplies.
Troubleshooting 170 Imaging unit low [84.xy] You may need to order an imaging unit. If necessary, press continue printing. on the printer control panel to clear the message and Imaging unit nearly low [84.xy] If necessary, press on the printer control panel to clear the message and continue printing. Imaging unit very low, [x] estimated pages remain [84.xy] You may need to replace the imaging unit very soon. For more information, see the “Replacing supplies” section of the User’s Guide.
Troubleshooting 171 Load [paper source] with [paper size] [orientation] Try one or more of the following: • Load the tray or feeder with the correct size of paper. • From the printer control panel, press to clear the message and continue printing. Note: If the printer finds a tray that has the correct paper size, then it feeds from that tray. If the printer cannot find a tray that has the correct size of paper, then it prints from the default paper source. • Cancel the current job.
Troubleshooting 172 Reinstall missing or unresponsive imaging unit [31.xy] Try one or more of the following: • Check if the imaging unit is missing. If missing, install the imaging unit. For information on installing the imaging unit, see the “Replacing supplies” section of the User’s Guide. • If the imaging unit is installed, then remove the unresponsive imaging unit, and then reinstall it. Note: If the message appears after reinstalling the supply, then the imaging unit is defective.
Troubleshooting 173 Replace unsupported cartridge [32.xy] Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace unsupported imaging unit [32.
Troubleshooting 174 Action Yes No Step 4 Unplug the other electrical equipment, and then turn on the printer. If the printer does not work, then reconnect the other electrical equipment. Go to step 5. Check other electrical equipment plugged into the electrical outlet. Does other electrical equipment work? Step 5 Go to step 6. Check if the cables connecting the printer and the computer are inserted in the correct ports.
Troubleshooting 175 Action Yes No Step 11 Go to step 12. Install the correct printer driver. Check the installed printer driver. Is the correct printer driver installed? Step 12 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Contact customer support. Is the printer working? Printer display is blank Action Yes No Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel.
Troubleshooting 176 Action Yes No Step 3 Go to step 4. Reinstall the internal option. Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list. Is the internal option listed in the menu settings page? Step 4 a Check if the internal option is selected. The problem is solved. Contact customer support. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs.
Troubleshooting 177 Action Yes No Step 4 Go to step 5. Manually add the tray in the printer driver. Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 18. Is the tray available in the printer driver? Step 5 Check if the option is selected. a From the application you are using, select the option.
Troubleshooting 178 MS315 and MS415 paper feed problems Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: Go to step 2. The problem is solved. Go to step 3. The problem is solved. • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • Check if the paper guides are aligned against the edges of the paper.
Troubleshooting 179 Jammed pages are not reprinted Action Yes No The problem is solved. Contact customer support. a Turn on jam recovery. 1 From the control panel, navigate to: Settings > General Settings > Print Recovery > Jam Recovery 2 Select On or Auto. 3 Depending on your printer model, press . b Resend the pages that did not print. Were the jammed pages reprinted? Solving print problems Printing problems Print jobs do not print Action Yes No Step 1 The problem is solved. Go to step 2.
Troubleshooting 180 Action Yes No Step 4 a Check if the ports (USB, serial, or Ethernet) are working and if the cables are securely connected to the computer and the printer. The problem is solved. Go to step 5. Note: For more information, see the setup documentation that came with the printer. b Resend the print job. Do the jobs print? Step 5 The problem is solved. Go to step 6. a Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. b Resend the print job.
Troubleshooting Action 181 Yes No The problem is solved. Go to step 3. Step 2 a From the Paper menu on the printer control panel, set the paper size and type to match the paper loaded in the tray. b Resend the print job. Did the job print from the correct tray or on the correct paper? Step 3 a Depending on your operating system, open Printing Preferences or the Print dialog, and then specify the paper type. b Resend the print job. The problem is solved. Go to step 4.
Troubleshooting Action 182 Yes No a From the printer control panel, set the paper size and type in the Paper The problem is solved. Contact customer support. menu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked. b Resend the print job. Do the trays link correctly? Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). b Resend the print job.
Troubleshooting 183 Action Yes No Step 2 a Check the original file for manual page breaks. The problem is solved. Contact customer support. b Resend the print job. Did the file print correctly? MS312 printing problems Print job takes longer than expected Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. The problem is solved. Install additional printer memory. The problem is solved.
Troubleshooting 184 MS315 and MS415 printing problems Multiple‑language PDF files do not print Action Yes No Step 1 The problem is solved. Go to step 2. a Check if the print options for the PDF output are set to embed all fonts. b Generate a new PDF file, and then resend the print job. Do the files print? Step 2 a Open the document you want to print in Adobe Acrobat. The problem is solved. Contact customer support. b Click File > Print > Advanced > Print As Image > OK > OK .
Troubleshooting 185 Print job takes longer than expected Action Yes No Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer. a From the control panel, navigate to: Settings > General Settings b Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both. Did the job print? Step 2 The problem is solved. Go to step 3.
Troubleshooting 186 Action Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the paper loaded. b Resend the print job. No The problem is solved. Is the page or image clipped? Step 2 Go to step 3. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Do one or more of the following: • Specify the paper size from the tray settings to match the paper loaded in the tray.
Troubleshooting 187 Action Yes No Step 1 Go to step 2. Load paper with the correct paper type and weight in the tray. Go to step 3. Change the paper loaded in the tray to match the paper type and weight specified in the tray settings. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a From the Quality Menu on the printer control panel, decrease the toner darkness. The problem is solved. Go to step 2.
Troubleshooting 188 Action Yes No Step 2 The problem is solved. Go to step 3. Reinstall the imaging unit and the toner cartridge. a Remove the toner cartridge. b Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. c Install the imaging unit, and then the cartridge. d Resend the print job.
Troubleshooting 189 Action Yes No Step 3 a Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. b Resend the print job. The problem is solved. Contact customer support. Are the margins correct? Paper curl Action Yes No Step 1 Go to step 2. Adjust the width and length guides. Go to step 3. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. Go to step 4. The problem is solved. Go to step 5.
Troubleshooting 190 Print irregularities Leading edge ) ) ABCDE ABCDE ABCDE Trailing edge Action Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. b Resend the print job. No The problem is solved. Do print irregularities still appear? Step 2 Go to step 3. Specify the paper size and type from the tray settings to match the paper loaded in the tray. Go to step 4. The problem is solved.
Troubleshooting 191 Repeating defects appear on prints Action Yes Step 1 Go to step 2. • 97 mm (3.82 in.) • 47 mm (1.85 in.) • 38 mm (1.5 in.) Is the distance between defects equal to one of the listed measurements? Replace the imaging unit, and then resend the print job. Do the repeating defects still appear? 1 Check if the distance between the defects equal to 80 mm (3.15 in.) 2 Take note of the distance, and then contact customer support at http://support.le xmark.
Troubleshooting Action 192 Yes Go to step 3. Step 2 a From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. Is the tray set to the type, texture, and weight of the paper loaded? No Do one or more of the following: • Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray.
Troubleshooting 193 Print is too light Action Yes Go to step 2. Step 1 a From the Quality menu on the printer control panel, increase the toner darkness. No The problem is solved. Note: 8 is the factory default setting. b Resend the print job. Is the print still too light? Go to step 3. Change the paper type, texture, and weight to match the paper loaded in the tray. Go to step 4.
Troubleshooting 194 Action Yes No Step 6 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 7. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. 2 Firmly shake the imaging unit.
Troubleshooting 195 Action Yes No Step 2 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 3. The problem is solved. Contact customer support. The problem is solved. Yes No 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Reinstall the imaging unit, and then the cartridge.
Troubleshooting 196 Printer is printing solid black pages Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 Go to step 2. Set the paper type to Transparency. Contact customer support. The problem is solved. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Troubleshooting 197 Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Action Yes Go to step 2. Step 1 a Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. b Resend the print job. No The problem is solved. Do streaked horizontal lines appear on prints? Step 2 Go to step 3. Change the paper type and weight to match the paper loaded in the tray. Go to step 4. The problem is solved. Go to step 5. The problem is solved.
Troubleshooting 198 Streaked vertical lines appear on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes Step 1 Go to step 2. a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. b Resend the print job. No The problem is solved. Do streaked vertical lines appear on prints? Step 2 Go to step 3.
Troubleshooting 199 Action Yes Step 5 The problem is solved. Contact customer support at http://support.lexmar k.com or your service representative. Replace the imaging unit, and then resend the print job. Do streaked vertical lines appear on prints? No Horizontal voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. Go to step 2. The problem is solved. Step 2 Go to step 3.
Troubleshooting 200 Vertical voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. Go to step 2. The problem is solved. Step 2 Go to step 3. a From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. The problem is solved. b Resend the print job.
Troubleshooting 201 Toner specks appear on prints Action Yes No Replace the imaging unit, and then resend the print job. Contact customer support. The problem is solved. Action Yes No Step 1 Go to step 2. The problem is solved. Do toner specks appear on prints? Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Reinstall the imaging unit. a Remove, and then install the imaging unit. b Resend the print job.
Troubleshooting 202 Action Yes No Step 1 Go to step 2. Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray. Contact customer support. The problem is solved. Action Yes No Replace the imaging unit, and then resend the print job. Contact customer support. The problem is solved. From the Paper menu on the printer control panel, check the paper type, texture, and weight.
Troubleshooting 203 Action Yes Step 1 Go to step 2. a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the printer control panel, navigate to: No The problem is solved. > Reports > > Print Fonts > 2 Press the arrow buttons until PCL Fonts or PostScript Fonts appears, and then press . b Use a font that is supported by the printer or install the font that you want to use. For more information, contact your system support person. c Resend the print job.
Troubleshooting 204 Action Yes Step 2 The problem is solved. Contact customer support. Check if the fonts installed on the computer are supported by the printer. No Are the fonts installed on the computer supported by the printer? Embedded Web Server does not open Action Yes No Step 1 a Turn on the printer. The problem is solved. Go to step 2. b Open a Web browser, and then type the printer IP address. c Press Enter.
Troubleshooting 205 Action Yes No Step 4 The problem is solved. Go to step 5. Check if the cable connections to the printer and print server are secure. a Connect the cables properly. For more information, see the setup documentation that came with the printer. b Open a Web browser, and then type the printer IP address. c Press Enter. Does the Embedded Web Server open? Step 5 Temporarily disable the Web proxy servers.
Notices 206 Notices Product information Product name: Lexmark MS312, MS315, MS415 Machine type: 4514 Model(s): 330, 335, 530 Edition notice July 2014 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 207 Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PrintCryption is a trademark of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the Hewlett-Packard Company.
Notices Univers 208 Linotype-Hell AG and/or its subsidiaries All other trademarks are the property of their respective owners. AirPrint and the AirPrint logo are trademarks of Apple, Inc. Federal Communications Commission (FCC) compliance information statement This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Notices 209 Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. Note: Some modes may not apply to your product. 1-meter average sound pressure, dBA Printing One-sided: 53 (MS312, MS315), 54 (MS415); Two-sided: 52 (MS312), 53 (MS315), 54 (MS415) Ready 15 Values are subject to change. See www.lexmark.com for current values.
Notices 210 Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the metal frame of the printer. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Notices 211 DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam. PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima. NEBEZPEČÍ - Když jsou vyjmuty kazety a je odblokována pojistka, ze zařízení je vysíláno neviditelné laserové záření.
Notices 212 Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): 20 By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Notices 213 European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC, 2009/125/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances in electrica
Notices 214 Pour éviter toute interférence radio au service sous licence, cet appareil est destiné à être utilisé à l'intérieur et à l'écart des fenêtres afin d'assurer une protection maximale.
Notices 215 Česky Společnost Lexmark International, Inc. tímto prohlašuje, že výrobek tento výrobek je ve shodě se základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES. Dansk Lexmark International, Inc. erklærer herved, at dette produkt overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF. Deutsch Hiermit erklärt Lexmark International, Inc.
Notices 216 Slovensko Lexmark International, Inc. izjavlja, da je ta izdelek v skladu z bistvenimi zahtevami in ostalimi relevantnimi določili direktive 1999/5/ES. Svenska Härmed intygar Lexmark International, Inc. att denna produkt står i överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG. STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International, Inc.
Notices 217 Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal obligations, restrictions, liens, and encumbrances. As part of your warranty service and/or replacement, Lexmark may update the firmware in your printer to the latest version.
Notices 218 This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim. This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended beneficiaries of this limitation.
Index 219 Index Symbols [x]‑page jam, clear manual feeder. [25y.xx] 147 [x]‑page jam, clear standard bin. [20y.xx] 144 [x]‑page jam, open front door. [20y.xx] 140 [x]‑page jam, open rear door. [20y.xx] 143 [x]‑page jam, open tray [x]. [24y.xx] 146 [x]‑page jam, remove tray 1 to clear duplex. [23y.
Index control panel, printer buttons 26 indicator light 26, 30 Sleep button light 30 using 26 controller board accessing 13 creating the printer control panel PIN 63 Credentials invalid. Print job canceled.
Index Insufficient memory, some held jobs will not be restored [37] 165 internal options 13 IPv6 menu 94 J Jam, front door [20y.xx] 131 Jam, MP feeder [250.xx] 138 Jam, pull tray 1. Push down blue flap. [23y.xx] 136 Jam, rear door [20y.xx] 134 Jam, standard bin [20y.xx] 135 Jam, tray [x] [24y.
Index notices 207, 208, 209, 210, 211, 212, 213, 214 number of remaining pages estimate 150 O optional card installing 14 optional tray installing 16 loading 33 options firmware cards 13 memory cards 13 ordering imaging unit 151 ordering supplies toner cartridges 150 P paper characteristics 44 letterhead 45 loading, multipurpose feeder 37 preprinted forms 45 recycled 46 selecting 45 setting size 32 setting type 32 storing 47 unacceptable 45, 46 Universal size setting 31, 32 using recycled 58 paper feed t
Index printer control panel adjusting brightness 69 buttons 26 factory defaults, restoring 63 indicator light 26, 30 Sleep button light 30 using 26 printer control panel PIN creating 63 printer control panel, virtual display using the Embedded Web Server 66 Printer had to restart. Last job may be incomplete. 166 printer information where to find 8 printer is printing blank pages 194 printer messages [x]‑page jam, clear manual feeder. [25y.xx] 147 [x]‑page jam, clear standard bin. [20y.
Index Replace cartridge, printer region mismatch [42.xy] 172 Replace imaging unit, 0 estimated pages remain [84.xy] 172 Replace unsupported cartridge [32.xy] 173 Replace unsupported imaging unit [32.xy] 173 Serial option [x] error [54] 167 SMTP server not set up. Contact system administrator. 167, 169 Standard network software error [54] 167 Standard parallel port disabled [56] 167 Standard USB port disabled [56] 168 Too many flash options installed [58] 168 Too many trays attached [58] 168 Too many trays.
Index supplies, ordering imaging unit 151 toner cartridges 150 supply notifications configuring 61 supported paper sizes 50 supported paper types and weights 51 T TCP/IP menu 93 tips card stock 47 letterhead 49 on using envelopes 48 on using labels 48 transparencies 49 tips on using envelopes 48 toner cartridge replacing 152 toner cartridges ordering 150 recycling 59 toner darkness adjusting 53, 54 Too many flash options installed [58] 168 Too many trays attached [58] 168 Too many trays. Remove some.
Index wireless setup wizard using 21 X XPS menu 118 226
