MS810, MS811, MS812, MS817, MS818 User's Guide Important: Click here before using this guide. May 2017 Machine type(s): 4063 Model(s): 210, 230, 23E, 410, 430, 630, 63E www.lexmark.
Contents 2 Contents Safety information........................................................................................ 5 Conventions.......................................................................................................................................................... 5 Overview........................................................................................................ 8 Using this guide.................................................................................
Contents 3 Printing................................................................................................................................................................162 Managing your printer.................................................................................................................................... 168 Paper and specialty media guide............................................................178 Using specialty media....................................................
Contents 4 Paper jam in the staple finisher................................................................................................................... 274 Staple jam in the finisher...............................................................................................................................276 Paper jam in the output expander..............................................................................................................279 Paper jam in the mailbox......................
Safety information 5 Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury. CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock. CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
Safety information 6 CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage: • • • • Make sure that all doors and trays are closed. Turn off the printer, and then unplug the power cord from the electrical outlet. Disconnect all cords and cables from the printer. If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over thresholds and breaks in flooring.
Safety information SAVE THESE INSTRUCTIONS.
Overview 8 Overview Using this guide This User’s Guide provides general and specific information on using the printer models that are listed on the cover page.
Overview 9 What are you looking for? Find it here Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help. Click ? to view context‑sensitive information. Notes: • Help is automatically installed with the printer software. • The printer software is located in the printer program folder or on the desktop, depending on your operating system.
Selecting a location for the printer 10 Selecting a location for the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any hardware options, then leave enough room for them also. It is important to: • Set up the printer near a properly grounded and easily accessible electrical outlet.
Selecting a location for the printer 11 1 Right side 152 mm (6 in.) 2 Front 508 mm (20 in.) 3 Left side 152 mm (6 in.) 4 Rear 152 mm (6 in.) 5 Top 115 mm (4.5 in.) 1 Right side 152 mm (6 in.) 2 Front 508 mm (20 in.) 3 Left side 152 mm (6 in.) 4 Rear 152 mm (6 in.) 5 Top 115 mm (4.5 in.
Additional printer setup 12 Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 2 Using a screwdriver, loosen the screws on the controller board shield. 3 Remove the shield.
Additional printer setup 14 4 Use the following illustration to locate the appropriate connector: Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer first before touching any controller board electronic component or connector.
Additional printer setup 5 Align the screws with the holes on the shield, and then reattach the shield. 6 Tighten the screws on the shield.
Additional printer setup 16 7 Reattach the access cover. 1 2 Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 17 4 Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. 5 Reattach the controller board shield, and then the controller board access cover. Installing an Internal Solutions Port The controller board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a flat‑head screwdriver.
Additional printer setup 18 3 Unpack the ISP kit. 1 2 4 3 1 ISP solution 2 Screw for attaching the plastic bracket to the ISP 3 Screws for attaching the ISP mounting bracket to the controller board shield 4 Plastic bracket 4 Remove the metal cover from the ISP opening. a Loosen the screw. b Lift the metal cover, and then pull it out completely.
Additional printer setup 19 1 2 3 5 Align the posts of the plastic bracket with the holes on the controller board cage, and then press the plastic bracket on the controller board cage until it clicks into place. Make sure the cables are neatly tucked under the plastic bracket. 6 Install the ISP on the plastic bracket. Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass through the ISP opening in the controller board cage.
Additional printer setup 20 7 Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket. 8 Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP. Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet.
Additional printer setup 9 Attach the two provided screws to secure the ISP mounting bracket to the controller board shield. 10 Tighten the thumbscrew that is attached to the ISP. Warning—Potential Damage: Do not screw it on too tightly. 11 Connect the ISP solution interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color-coded.
Additional printer setup 22 Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 23 Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Additional printer setup 3 Locate the appropriate connector on the controller board cage. Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.
Additional printer setup 25 To install a printer hard disk onto the ISP: a Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket. b Align the standoffs of the printer hard disk to the holes in the ISP, and then press the printer hard disk down until the standoffs are in place. Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage.
Additional printer setup 26 4 Align the standoffs of the printer hard disk to the holes in the controller board cage, and then press the printer hard disk down until the standoffs are in place. Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage. Note: Make sure the cables are neatly tucked under the printer hard disk.
Additional printer setup 27 Removing a printer hard disk Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 28 Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 1 Access the controller board. For more information, see “Accessing the controller board” on page 12. 2 Unplug the printer hard disk interface cable from the controller board, leaving the cable attached to the printer hard disk.
Additional printer setup 29 4 Remove the printer hard disk. 5 Set aside the printer hard disk. Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Additional printer setup 30 Installing optional trays CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Additional printer setup 8 Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked.
Additional printer setup 32 9 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
Additional printer setup 33 Note: When the printer software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver” on page 35. To uninstall the optional trays, slide the latch on the right side of the printer toward the front of the printer until it clicks into place, and then remove stacked trays one at a time from the top to the bottom.
Additional printer setup 34 6 1 2 3 4 5 1 Use the To Parallel port Connect the printer to a computer. Note: This can also be used in installing an optional Internal Solutions Port (ISP). 2 USB port Attach an optional wireless network adapter. 3 Ethernet port Connect the printer to a network. 4 USB printer port Connect the printer to a computer. 5 Security slot Attach a lock that will secure the controller board.
Additional printer setup Setting up the printer software Installing the printer software 1 Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. 2 Run the installer, and then follow the instructions on the computer screen. 3 For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.
Additional printer setup 36 3 Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer. 4 Apply the changes. For Macintosh users 1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies. 2 Navigate to the list of hardware options, and then add any installed options. 3 Apply the changes. Networking Notes: • Purchase a MarkNet N8350 wireless network adapter before setting up the printer on a wireless network.
Additional printer setup 37 Make sure you have the following information before setting up the printer on a wireless network: • SSID—The SSID is also referred to as the network name. • Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc. • Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks. Some ad hoc networks will also require the automatic setting. Check with your system support person if you are not sure which channel to select.
Additional printer setup – 38 > Network/Ports > Active NIC > Auto > Submit Note: Make sure to turn off the printer, then wait for at least five seconds, and then turn on the printer.
Additional printer setup 39 Using the Personal Identification Number (PIN) method 1 Depending on your printer model, navigate to either of the following: • > Settings > Wireless > > Networks/Ports > > Network [x] > > Wi‑Fi Protected Setup > > Network [x] Setup > > > Start PIN Method • > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wi‑Fi Protected Setup > Start PIN Method • > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wi‑Fi Protected Setup > Start PIN Method 2 C
Additional printer setup 40 Setting up serial printing (Windows only) 1 Set the parameters in the printer. a From the control panel, navigate to the menu for the port settings. b Locate the menu for the serial port settings, and then adjust the settings, if necessary. c Apply the changes. 2 From your computer, open the printers folder, and then select your printer. 3 Open the printer properties, and then select the COM port from the list. 4 Set the COM port parameters in Device Manager.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Learning about the printer Printer configurations Basic model 1 Standard bin 2 Printer control panel 3 Multipurpose feeder 4 Standard 550‑sheet tray (Tray 1) Fully configured model CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 42 The following illustration shows the maximum number of optional finishers and trays that are supported by the printer. For more information on other configurations, visit www.lexmark.com/multifunctionprinters.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 43 • The output expander is the only option that can be placed on top of the high‑capacity output expander. • The output expander and mailbox may be installed in any order. When using optional trays: • • • • Always use a caster base when the printer is configured with a 2100‑sheet tray. The 2100‑sheet tray must always be at the bottom of a configuration. A maximum of four optional trays may be configured with the printer.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 44 Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition. Indicator light Printer status Off The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 45 • The largest supported Universal size is 216 x 356 mm (8.5 x 14 inches) for one‑sided and two‑sided printing. • When printing on paper less than 210 mm (8.3 inches) wide, the printer may print at a reduced speed after a period of time to ensure the best print performance.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 46 2 Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into place. Note: Use the paper size indicators at the bottom of the tray to help position the guides.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 47 3 Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being loaded. Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators at the bottom of the tray to help position the guides.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 48 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack with the printable side facedown. Note: Make sure the paper or envelope is loaded properly. • There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 49 • Do not slide the paper into the tray. Load paper as shown in the illustration. • If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left side of the tray.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn • Make sure the paper is below the solid line, which is the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 51 • When using card stock, labels, or other types of specialty media, make sure the paper is below the dashed line, which is the alternate paper fill indicator. 6 For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide. 7 Insert the tray.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 52 Loading the 2100‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray. 2 Adjust the width and length guides. Loading A5‑size paper a Pull up and slide the width guide to the position for A5.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn b Squeeze and slide the length guide to the position for A5 until it clicks into place. 2 1 c Remove the A5 length guide from its holder. 1 2 d Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper a Pull up and slide the width guide to the correct position for the size of the paper being loaded.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 55 b If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d. c Put the A5 length guide in its holder.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 56 d Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place. 3 Flex and fan the sheets to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 4 Load the paper stack with the printable side facedown. Note: Make sure the paper is loaded properly.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 57 Without an optional staple finisher With an optional staple finisher AB C C AB One‑sided printing One‑sided printing C AB AB C Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn • Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams. 5 Insert the tray. Note: Press the paper stack down while inserting the tray.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 59 6 From the printer control panel, set the size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder 1 Pull down the multipurpose feeder door. Note: Do not load or close the multipurpose feeder while a job is printing.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 2 Pull the multipurpose feeder extender. LTR A4 A5 B5 EX EC Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. 3 Slide the width guide to the correct position for the size of the paper being loaded. LT R A4 A5 EC EX 5 B Note: Use the paper size indicators on the bottom of the tray to help position the guides.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 61 LT R A 4 A 5 E X E C B 5 4 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges, and then fan them. Straighten the edges on a level surface. Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 62 • There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 63 E X B E 5 C 4 A A 5 T L R • Load envelopes with the flap side down and on the left of the multipurpose feeder. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. • Make sure the paper or specialty media is below the maximum paper fill indicator.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 64 Linking and unlinking trays The printer links trays when the specified paper size and type are the same. When a linked tray becomes empty, paper feeds from the next linked tray. To prevent trays from linking, assign a unique custom paper type name. Linking and unlinking trays 1 Open a Web browser, and then type the printer IP address in the address field.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 65 Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Names 2 Select a custom name, and then type a new custom paper type name. 3 Press . 4 Press Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 66 Printing Printing a document Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job. 1 From the document that you are trying to print, open the Print dialog. 2 If necessary, adjust the settings. 3 Send the print job.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 67 Printing from a flash drive Printing from a flash drive Notes: • Before printing an encrypted PDF file, you will be prompted to enter the file password from the printer control panel. • You cannot print files for which you do not have printing permissions. 1 Insert a flash drive into the USB port. Notes: • A flash drive icon appears on the printer control panel and in the held jobs icon when a flash drive is installed.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 68 2 From the printer control panel, select the document you want to print. 3 Press the left or right arrow button to specify the number of copies for printing, and then press . Notes: • Do not remove the flash drive from the USB port until the document has finished printing.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 69 Printing from a mobile device Notes: • Make sure that the printer and mobile device share the same wireless network. For more information on configuring the wireless settings of your mobile device, see the documentation that came with the device. • Mobile printing is available only in some printer models.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 70 Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. 1 Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application. 2 Select a printer.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Printing held jobs 1 From the document you are trying to print, open the Print dialog. 2 Select the printer, and then do either of the following: • For Windows users, click Properties or Preferences, and then click Print and Hold. • For Macintosh users, select Print and Hold. 3 Select the print job type. 4 If necessary, assign a user name. 5 Send the print job. 6 From the printer home screen, select Held Jobs. 7 Send the print job.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 72 Canceling a print job from the computer For Windows users 1 Open the printers folder, and then select your printer. 2 From the print queue, select the print job you want to cancel, and then delete it. For Macintosh users 1 From System Preferences in the Apple menu, navigate to your printer. 2 From the print queue, select the print job you want to cancel, and then delete it.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 73 • All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable alerts can be set for the end‑of‑life supply condition. E‑mail selectable alert is available for all supply conditions. • The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some supply conditions.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 74 3 Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds a specific number of PIN entry attempts, all of the jobs for that user are deleted. • Set an expiration time for confidential print jobs. When a user has not printed the jobs within the specified time, all of the jobs for that user are deleted. 4 Save the modified settings.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 75 Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. 1 From the printer control panel, navigate to: > Settings > > Reports > > Network Setup Page > 2 Check the first section of the network setup page, and then confirm that the status is Connected.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 76 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > General Settings > Eco‑Mode. 3 Select a setting. Use To Off Use the factory default settings for all settings associated with Eco‑Mode. Notes: • Settings that were changed when other modes were selected are reset to the factory default settings. • Off supports the performance specifications of the printer.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn Use To On Reduce printer noise. 77 Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There is a short delay before the first page is printed. • The alarm control and cartridge alarm sounds are turned off. • The printer ignores the Advance Start command. Off Use factory default settings.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 78 Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. For more information, see “Printing a menu settings page” on page 74. If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All Settings option.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 79 Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs. Non-volatile memory Your printer may use two forms of non-volatile memory: EEPROM and NAND (flash memory). Both types are used to store the operating system, device settings, network information, bookmark settings, and embedded solutions.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 80 Erasing non‑volatile memory Erase individual settings, device and network settings, security settings, and embedded solutions by following these steps: 1 Turn off the printer. 2 Hold down 2 and 6 on the keypad while turning the printer on. Release the buttons only when the screen with the progress bar appears. The printer performs a power-on sequence, and then the Configuration menu appears.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 81 • Disk wiping can take from several minutes to more than an hour, during which the printer will be unavailable for other user tasks. 5 Navigate to: Back > Exit Config Menu The printer will perform a power‑on reset, and then return to normal operating mode. Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen.
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, MS818dn 82 • A status bar will indicate the progress of the disk wiping task. After the disk has been encrypted, the printer will return to the screen for enabling or disabling disk encryption. 5 Navigate to: Back > Exit Config Menu The printer will perform a power‑on reset, and then return to normal operating mode.
Using MS810de 83 Using MS810de Learning about the printer Printer configurations Basic model 1 Standard bin 2 Printer control panel 3 Multipurpose feeder 4 Standard 550‑sheet tray (Tray 1) Fully configured model CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture.
Using MS810de 84 The following illustration shows the maximum number of optional finishers and trays that are supported by the printer. For more information on other configurations, visit www.lexmark.com/multifunctionprinters.
Using MS810de 85 The staple, hole punch finisher must not be combined with any other output options. • In a configuration with three optional finishers, the output expander and mailbox may be installed in any order. • In a configuration with two optional finishers: – The staple finisher must always be on top. – The high‑capacity output expander must always be at the bottom. – The output expander is the only option that can be placed on top of the high‑capacity output expander.
Using MS810de 7 86 Use the To USB port Connect a flash drive to the printer. Note: Only the front USB port supports flash drives. Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition. Indicator light Printer status Off The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing.
Using MS810de Touch 87 To 1 Change Language Change the primary language of the printer. 2 Bookmarks Create, organize, and save a set of bookmarks (URLs) into a tree view of folders and file links. Note: The tree view does not include bookmarks created within Forms and Favorites, and the ones in the tree are not usable in Forms and Favorites. 3 Held Jobs Display all current held jobs. 4 USB View, select, or print photos and documents from a flash drive.
Using MS810de 88 Using the touch-screen buttons Note: Your home screen may vary, depending on your home screen customization settings, administrative setup, and active embedded solutions. 2 1 5 Touch the To 1 Radio button Select or clear an item. 2 Up arrow Scroll up. 3 Down arrow Scroll down. 4 Accept button Save a setting. 5 Cancel button Touch 4 3 • Cancel an action or a selection. • Return to the previous screen. To Return to the home screen.
Using MS810de 89 Setting up and using the home screen applications Notes: • Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded applications. Some applications are supported only in some printer models. • There may be additional solutions and applications available for purchase. For more information, go to www.lexmark.com or contact the place where you purchased the printer.
Using MS810de 90 Customizing the home screen 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Do one or more of the following: • Show or hide the icons of basic printer functions. a Click Settings > General Settings > Home screen customization. b Select the check boxes to specify which icons appear on the home screen.
Using MS810de 91 Setting up Forms and Favorites Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to http://support.lexmark.com. Use To Streamline work processes by letting you quickly find and print frequently used online forms directly from the printer home screen. Note: The printer must have permission to access the network folder, FTP site, or Web site where the bookmark is stored.
Using MS810de 92 Exporting and importing a configuration You can export configuration settings into a text file, and then import the file to apply the settings to other printers. 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Using MS810de 93 3 Select the Enable check box, and then customize the settings. 4 Click Submit. To use the application, click Remote Operator Panel > Launch VNC Applet. Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 263 and “Storing paper” on page 182.
Using MS810de 94 • Do not remove trays while a job prints or while Busy appears on the display. Doing so may cause a jam. 2 Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into place. Note: Use the paper size indicators at the bottom of the tray to help position the guides.
Using MS810de 95 3 Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being loaded. Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators at the bottom of the tray to help position the guides.
Using MS810de 96 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack with the printable side facedown. Note: Make sure the paper or envelope is loaded properly. • There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not.
Using MS810de 97 Without an optional staple finisher With an optional staple finisher C AB AB C Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray. One‑sided printing Two‑sided printing AB C Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur. • Do not slide the paper into the tray.
Using MS810de 98 • If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left side of the tray. • Make sure the paper is below the solid line, which is the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams.
Using MS810de 99 • When using card stock, labels, or other types of specialty media, make sure the paper is below the dashed line, which is the alternate paper fill indicator. 6 For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide. 7 Insert the tray. 8 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray.
Using MS810de 100 Loading the 2100‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray. 2 Adjust the width and length guides. Loading A5‑size paper a Pull up and slide the width guide to the position for A5.
Using MS810de 101 b Squeeze and slide the length guide to the position for A5 until it clicks into place. 2 1 c Remove the A5 length guide from its holder. 1 2 d Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place.
Using MS810de 102 Loading A4‑, letter‑, legal‑, Oficio‑, and Folio‑size paper a Pull up and slide the width guide to the correct position for the size of the paper being loaded.
Using MS810de 103 b If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d. c Put the A5 length guide in its holder.
Using MS810de 104 d Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place. 3 Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 4 Load the paper stack with the printable side facedown. Note: Make sure the paper is loaded properly.
Using MS810de 105 Without an optional staple finisher With an optional staple finisher AB C C AB One‑sided printing One‑sided printing C AB AB C Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Using MS810de • Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams. 5 Insert the tray. Note: Press the paper stack down while inserting the tray.
Using MS810de 107 6 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder 1 Pull down the multipurpose feeder door. Note: Do not load or close the multipurpose feeder while a job is printing.
Using MS810de 108 2 Pull the multipurpose feeder extender. LTR A4 A5 B5 EX EC Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. 3 Slide the width guide to the correct position for the size of the paper being loaded. LT R A4 A5 EC EX 5 B Note: Use the paper size indicators on the bottom of tray to help position the guides.
Using MS810de 109 LT R A 4 A 5 E X E C B 5 4 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges, and then fan them. Straighten the edges on a level surface. Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.
Using MS810de 110 • There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not. B A A B C Without an optional staple finisher With an optional staple finisher C One‑sided printing A B C One‑sided printing Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Using MS810de 111 E X B E 5 C 4 A A 5 T L R • Load envelopes with the flap side down and on the left of the multipurpose feeder. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. • Make sure the paper or specialty media is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the feeder can cause paper jams.
Using MS810de 112 Linking and unlinking trays Linking and unlinking trays 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu.
Using MS810de 3 Touch 113 . 4 Touch Custom Types, and then verify that the new custom paper type name has replaced the custom name. Assigning a custom paper type Using the Embedded Web Server Assign a custom paper type name to a tray when linking or unlinking trays. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Using MS810de 114 Printing forms 1 From the home screen, navigate to: Forms and Favorites > select form > Print 2 If necessary, configure the print settings. 3 Send the print job. Adjusting toner darkness Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Using MS810de 115 Printing from a flash drive Printing from a flash drive Notes: • Before printing an encrypted PDF file, you will be prompted to type the file password from the printer control panel. • You cannot print files for which you do not have printing permissions. 1 Insert a flash drive into the USB port. Notes: • A flash drive icon appears on the printer home screen when a flash drive is inserted.
Using MS810de 116 2 From the printer control panel, touch the document you want to print. 3 Touch the arrows to specify the number of copies for printing, and then touch Print. Notes: • Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then touch Held Jobs on the home screen to print files from the flash drive.
Using MS810de 117 Printing from a mobile device Note: Make sure that the printer and mobile device share the same wireless network. For information on configuring the wireless settings of your mobile device, see the documentation that came with the device. Printing from a mobile device using Mopria Print Service Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It allows you to print directly to any Mopria‑certified printer.
Using MS810de 118 Printing confidential and other held jobs Storing print jobs in the printer 1 From the home screen, navigate to: > Security > Confidential Print > select a print job type Use To Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Hold print jobs in the computer until you enter the PIN from the printer control panel.
Using MS810de 119 Printing information pages Printing a font sample list 1 From the home screen, navigate to: > Reports > Print Fonts 2 Touch PCL Fonts or PostScript Fonts. Printing a directory list A directory list shows the resources stored in a flash memory or in the printer hard disk.
Using MS810de 120 Managing your printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Using MS810de 121 Notification Description Warning The printer displays the warning message and generates an e‑mail about the status of the supply. The printer does not stop when the supply condition is reached. Continuable Stop1 The printer stops processing jobs when the supply condition is reached, and the user needs to press a button to continue printing. Non Continuable Stop1,2 The printer stops processing jobs when the supply condition is reached.
Using MS810de 122 5 Type the IP addresses of the source and target printers. Note: If you want to add or remove target printers, then click Add Target IP or Remove Target IP. 6 Click Copy Printer Settings. Printing a menu settings page From the home screen, navigate to: > Reports > Menu Settings Page Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection.
Using MS810de 123 Saving energy Using Eco‑Mode 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > General Settings > Eco‑Mode. 3 Select a setting.
Using MS810de 124 Use To On Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There is a short delay before the first page is printed. • The alarm control and cartridge alarm sounds are turned off. • The printer ignores the Advance Start command. Off Use factory default settings. Note: This setting supports the performance specifications of the printer. 4 Click Submit.
Using MS810de 125 If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All Settings option. For more information, see “Erasing non‑volatile memory” on page 127. Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default settings. Exceptions include the display language, custom sizes and messages, and network/port menu settings. All downloads stored in the RAM are deleted.
Using MS810de 126 Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs. Non-volatile memory Your printer may use two forms of non-volatile memory: EEPROM and NAND (flash memory). Both types are used to store the operating system, device settings, network information, bookmark settings, and embedded solutions. Hard disk memory Some printers have a hard disk drive installed.
Using MS810de 127 Erasing non‑volatile memory Erase individual settings, device and network settings, security settings, and embedded solutions by following these steps: 1 Turn off the printer. 2 Hold down 2 and 6 on the keypad while turning the printer on. Release the buttons only when the screen with the progress bar appears. The printer performs a power-on sequence, and then the Configuration menu appears.
Using MS810de 128 Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a printer hard disk installed. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.
Using MS810de 129 Finding printer security information In high-security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, visit the Lexmark security Web page. You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: 1 Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer.
Using MS812de 130 Using MS812de Learning about the printer Printer configurations Basic model 1 Standard bin 2 Printer control panel 3 Multipurpose feeder 4 Standard 550‑sheet tray (Tray 1) Fully configured model CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture.
Using MS812de 131 The following illustration shows the maximum number of optional finishers and trays that are supported by the printer. For more information on other configurations, visit www.lexmark.com/multifunctionprinters.
Using MS812de 132 The staple, hole punch finisher must not be combined with any other output options. • In a configuration with three optional finishers, the output expander and mailbox may be installed in any order. • In a configuration with two optional finishers: – The staple finisher must always be on top. – The high‑capacity output expander must always be at the bottom. – The output expander is the only option that can be placed on top of the high‑capacity output expander.
Using MS812de 7 133 Use the To USB port Connect a USB Bluetooth adapter or a flash drive to the printer. Note: Only the front USB port supports flash drives. Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition. Indicator light Printer status Off The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing.
Using MS812de 134 Touch To 1 Search Held Jobs Search current held jobs. 2 Held Jobs Display all current held jobs. 3 Forms and Favorites Access frequently used online forms. 4 Eco‑Settings Adjust energy consumption, noise, toner and paper usage. 5 Menus Access printer menus. Note: These menus are available only when the printer is in Ready state. 6 Status message bar • Show the current printer status such as Ready or Busy.
Using MS812de 135 2 1 8 7 3 6 5 4 Touch To 1 Left arrow Scroll to the left. 2 Right arrow Scroll to the right. 3 Up arrow 4 Down arrow Scroll down. 5 Submit Submit changes made in the printer settings. 6 Back Return to the previous screen. 7 Home Return to the home screen. 8 Tips Open a context-sensitive Help dialog on the printer control panel. Scroll up.
Using MS812de 136 Other touch-screen buttons Touch To Accept Save settings. Cancel • Cancel an action or a selection. • Leave a screen and return to the previous screen without saving changes. Increase Select a higher value. Decrease Select a lower value. Exit Leave the current screen. Search Search current held jobs. Warning View a warning or error message.
Using MS812de 137 Setting up and using the home screen applications Notes: • Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded applications. Some applications are supported only in some printer models. • There may be additional solutions and applications available for purchase. For more information, go to www.lexmark.com or contact the place where you purchased the printer.
Using MS812de 138 Customizing the home screen 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Do one or more of the following: • Show or hide icons of basic printer functions. a Click Settings > General Settings > Home screen customization.
Using MS812de 139 Setting up Forms and Favorites Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, visit http://support.lexmark.com. Use To Quickly find and print frequently used online forms directly from the printer home screen. Note: The printer must have permission to access the network folder, FTP site, or Web site where the bookmark is stored.
Using MS812de 140 Exporting and importing a configuration You can export configuration settings into a text file, and then import the file to apply the settings to other printers. 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Using MS812de 141 3 Select the Enable check box, and then customize the settings. 4 Click Submit. To use the application, click Remote Operator Panel > Launch VNC Applet. Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 263 and “Storing paper” on page 182.
Using MS812de 142 Loading the 250‑ or 550‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray. Notes: • When loading folio‑, legal‑, or Oficio‑size paper, lift the tray slightly and then pull it out completely. • Do not remove trays while a job prints or while Busy appears on the display. Doing so may cause a jam.
Using MS812de 143 2 Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into place. Note: Use the paper size indicators at the bottom of the tray to help position the guides.
Using MS812de 144 3 Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being loaded. Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators at the bottom of the tray to help position the guides.
Using MS812de 145 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack with the printable side facedown. Note: Make sure the paper or envelope is loaded properly. • There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not.
Using MS812de 146 • Do not slide the paper into the tray. Load paper as shown in the illustration. • If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left side of the tray.
Using MS812de • Make sure the paper is below the solid line, which is the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams.
Using MS812de 148 • When using card stock, labels, or other types of specialty media, make sure the paper is below the dashed line, which is the alternate paper fill indicator. 6 For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide. 7 Insert the tray. 8 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray.
Using MS812de 149 Loading the 2100‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray. 2 Adjust the width and length guides. Loading A5‑size paper a Pull up and slide the width guide to the position for A5.
Using MS812de 150 b Squeeze and slide the length guide to the position for A5 until it clicks into place. 2 1 c Remove the A5 length guide from its holder. 1 2 d Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place.
Using MS812de 151 Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper a Pull up and slide the width guide to the correct position for the size of the paper being loaded.
Using MS812de 152 b If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d. c Put the A5 length guide in its holder.
Using MS812de 153 d Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place. 3 Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 4 Load the paper stack with the printable side facedown. Note: Make sure the paper is loaded properly.
Using MS812de 154 Without an optional staple finisher With an optional staple finisher AB C C AB One‑sided printing One‑sided printing C AB AB C Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Using MS812de • Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams. 5 Insert the tray. Note: Press the paper stack down while inserting the tray.
Using MS812de 156 6 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder 1 Pull down the multipurpose feeder door. Note: Do not load or close the multipurpose feeder while a job is printing.
Using MS812de 157 2 Using the handle, pull the multipurpose feeder extender. LTR A4 A5 B5 EX EC Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. 3 Slide the width guide to the correct position for the size of the paper being loaded. LT R A4 A5 EC EX 5 B Note: Use the paper size indicators on the bottom of tray to help position the guides.
Using MS812de 158 LT R A 4 A 5 E X E C B 5 4 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges, and then fan them. Straighten the edges on a level surface. Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.
Using MS812de 159 • There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not. B A A B C Without an optional staple finisher With an optional staple finisher C One‑sided printing A B C One‑sided printing Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Using MS812de 160 E X B E 5 C 4 A A 5 T L R • Load envelopes with the flap side down and on the left of the multipurpose feeder. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. • Make sure the paper or specialty media is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the feeder can cause paper jams.
Using MS812de 161 Linking and unlinking trays Linking and unlinking trays 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu.
Using MS812de Assigning a custom paper type Using the Embedded Web Server Assign a custom paper type name to a tray when linking or unlinking trays. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Using MS812de 3 Send the print job. Adjusting toner darkness 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Quality Menu > Toner Darkness.
Using MS812de 164 • If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears. After these print jobs are processed, you may need to view the held jobs list to print documents from the flash drive.
Using MS812de Recommended flash drives • Lexar JumpDrive FireFly (512MB and 1GB) • SanDisk Cruzer Micro (512MB and 1GB) • Sony Micro Vault Classic (512MB and 1GB) 165 File type Documents: • .pdf • .xps Images: • • • • • • • • .dcx .gif .jpeg or .jpg .bmp .pcx .tiff or .tif .png .fls Printing from a mobile device Note: Make sure that the printer and mobile device share the same wireless network.
Using MS812de 166 Note: This application is supported only in some Apple devices. 1 From the home screen of your mobile device, launch a compatible application. 2 Select an item to print, and then tap the share icon. 3 Tap Print, and then select the printer. 4 Send the print job. Printing from a mobile device using Lexmark Print Lexmark Print allows you to send documents and images directly to a Lexmark device. 1 Open the document, and then send or share the document to Lexmark Print.
Using MS812de Use 167 To Notes: • Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. • You can set the printer to store print jobs in the printer memory until you start the print job from the printer control panel. • All print jobs that can be initiated by the user at the printer are called held jobs. 2 Touch Submit. Printing held jobs 1 From the document you are trying to print, open the Print dialog.
Using MS812de 168 Canceling a print job Canceling a print job from the printer control panel 1 From the printer control panel, touch Cancel Job or press on the keypad. 2 Touch the print job you want to cancel, and then touch Delete Selected Jobs. Note: If you press on the keypad, then touch Resume to return to the home screen. Canceling a print job from the computer For Windows users 1 Open the printers folder, and then select your printer.
Using MS812de 169 Notes: • Selectable alerts can be set on the toner cartridge, imaging unit, and maintenance kit. • All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable alerts can be set for the end‑of‑life supply condition. E‑mail selectable alert is available for all supply conditions. • The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some supply conditions.
Using MS812de 170 3 Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds that number, all of the jobs for that user are deleted. • Set an expiration time for confidential print jobs. When a user has not printed the jobs within that time, all of the jobs for that user are deleted. 4 Click Submit to save the modified settings. Copying printer settings to other printers Note: This feature is available only in network printers.
Using MS812de 171 Checking the status of parts and supplies A message appears on the printer display when a replacement supply item is needed or when maintenance is required. Notes: • Each gauge displays the estimated life left for the supply or part. • All page life estimates for supplies assume printing on a single side of letter‑ or A4‑size plain paper.
Using MS812de 172 Use To Off Use the factory default settings for all settings associated with Eco‑Mode. Notes: • Settings that were changed when other modes were selected are reset to the factory default settings. • Off supports the performance specifications of the printer. Energy Reduce energy use, especially when the printer is idle. Notes: • Printer engine motors do not start until a document is ready to print. You may notice a short delay before the first page is printed.
Using MS812de 173 Use To On Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There is a short delay before the first page is printed. • The alarm control and cartridge alarm sounds are turned off. • The printer will ignore the Advance Start command. Off Use factory default settings. Note: This setting supports the performance specifications of the printer. 4 Click Submit.
Using MS812de 174 If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All Settings option. For more information, see “Erasing non‑volatile memory” on page 175. Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default settings. Exceptions include the display language, custom sizes and messages, and network/port menu settings. All downloads stored in the RAM are deleted.
Using MS812de 175 Type of memory Description Hard disk memory Some printers have a hard disk drive installed. The printer hard disk is designed for device-specific functionality. This lets the device retain buffered user data from complex print jobs, as well as form data, and font data. Erase the content of any installed printer memory in the following circumstances: • • • • • • The printer is being decommissioned. The printer hard disk is being replaced.
Using MS812de 176 The printer will perform a power‑on reset, and then return to normal operating mode. Erasing printer hard disk memory Notes: • Some printer models may not have a printer hard disk installed. • Configuring Erase Temporary Data Files in the printer menus lets you remove residual confidential material left by print jobs by securely overwriting files that have been marked for deletion. Using the printer control panel 1 Turn off the printer. 2 Hold down 2 and 6 while turning the printer on.
Using MS812de 177 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Security > Disk Encryption. Note: Disk Encryption appears in the Security Menu only when a formatted, non‑defective printer hard disk is installed. 3 From the Disk encryption menu, select Enable. Notes: • Enabling disk encryption will erase the contents of the printer hard disk.
Paper and specialty media guide 178 Paper and specialty media guide Notes: • • • • Make sure that the paper size, type, and weight are set correctly on the computer or control panel. Flex, fan, and straighten specialty media before loading them. The printer may print at a reduced speed to prevent damage to the fuser. For more information on card stock and labels, see the Card Stock & Label Guide at http://support.lexmark.com.
Paper and specialty media guide 179 – Have bent corners. – Have rough, cockle, or laid finishes. • Adjust the width guides to fit the width of the envelopes. • Before loading the envelopes on the tray, flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.
Paper and specialty media guide 180 Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities. Paper characteristics The following paper characteristics affect print quality and reliability.
Paper and specialty media guide 181 Selecting paper Using the appropriate paper prevents jams and helps ensure trouble‑free printing. To help avoid paper jams and poor print quality: • Always use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This information is usually indicated on the paper package. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
Paper and specialty media guide 182 Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor (up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life).
Paper and specialty media guide 183 • Do not store anything on top of individual paper packages. • Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper help keep the paper clean, dry, and flat. Supported paper sizes, types, and weights The following tables provide information on standard and optional paper sources and the sizes, types, and weights of paper they support.
Paper and specialty media guide 184 Paper size1 Dimensions A4 210 x 297 mm (8.3 x 11.7 in.) A5 148 x 210 mm (5.8 x 8.3 in.) A6 105 x 148 mm (4.1 x 5.8 in.) X JIS B5 182 x 257 mm (7.2 x 10.1 in.) X Letter 216 x 279 mm (8.5 x 11 in.) Legal 216 x 356 mm (8.5 x 14 in.) Executive 184 x 267 mm (7.3 x 10.5 in.) Oficio 216 x 340 mm (8.5 x 13.4 in.) Folio 216 x 330 mm (8.5 x 13 in.) Statement 140 x 216 mm (5.5 x 8.5 in.) Universal3 105 x 148 mm to 216 x 356 mm (4.13 x 5.83 in. to 8.
Paper and specialty media guide 185 Paper size1 Dimensions 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) X X DL Envelope 110 x 220 mm (4.3 x 8.7 in.) X X C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) X X B5 Envelope 176 x 250 mm (6.93 x 9.84 in.) X X Other Envelope 98 x 162 mm (3.9 x 6.4 in.) to 176 x 250 mm (6.9 x 9.8 in.
Paper and specialty media guide Paper size 186 4‑bin mailbox Output expander and high‑capacity output expander Staple finisher Legal Staple, hole punch finisher 3 Folio Oficio Statement 2 2 Universal 4 3,4 Envelopes X X X 1 The finisher staples the paper if it is loaded long edge first. 2 The finisher stacks the paper but does not staple or punch holes in it. 3 The finisher stacks and staples the paper but does not punch holes in it.
Paper and specialty media guide Paper type Paper weight Dual web and Integrated 180 g/m2 Bond 90–176 g/m2 (48 Ib bond) (24–47 lb bond) 187 4‑bin mailbox Output expander and high‑capacity output expander Staple finisher Staple, hole punch finisher X X X X X X X X X X X X X X X X X X X X X X X X X X X 60–90 g/m2 (16–24 lb bond) Envelope 105 g/m2 (28 Ib bond) Rough Envelope 105 g/m2 (28 Ib bond) Letterhead 90–176 g/m2 (24–47 lb bond) 60–90 g/m2 (16–24 lb bond) Prepr
Paper and specialty media guide Paper type Rough/cotton Paper weight 90–176 g/m2 (24–47 lb bond) 188 4‑bin mailbox Output expander and high‑capacity output expander Staple finisher Staple, hole punch finisher X X X X X X 60–90 g/m2 (16–24 lb bond) Custom type [x] 90–176 g/m2 (24–47 lb bond) 60–90 g/m2 (16–24 lb bond) 1 2 The finisher stacks the paper but does not staple or punch holes in it. Print on transparencies by batches of only up to 20 to prevent them from sticking together.
Understanding the printer menus 189 Understanding the printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network2 Configure MP Substitute Size Stapler Test Standard USB Paper Texture Network Setup Profiles List Paper Weight Print Fonts Paper Loading Print Directory Custom Types Asset Report Custom Page1 Parallel [x] Serial [x] SMTP Setup Names3 Custom Bin Names3 Universal Setup Bin Setup Se
Understanding the printer menus 190 Paper menu Vinyl label is supported only in MS710 Series printer models. Default Source menu Use To Default Source Tray [x] Multipurpose Feeder1 MP Feeder2 Manual Paper Manual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for Multipurpose Feeder or MP Feeder to appear as a menu setting.
Understanding the printer menus 191 Use To Tray [x] Type Plain Paper Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type loaded in each tray.
Understanding the printer menus 192 Use To MP Feeder Type Plain Paper Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type loaded in the multipurpose feeder. Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the paper size being manually loaded.
Understanding the printer menus 193 Use To Manual Envelope Size 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the envelope size being manually loaded. Manual Envelope Type Envelope Rough Envelope Custom Type [x] Specify the envelope type being manually loaded. Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the international factory default setting. Note: Envelope is the factory default setting.
Understanding the printer menus Paper Texture menu Use To Plain Texture Smooth Normal Rough Specify the relative texture of the plain paper loaded in a specific tray. Card Stock Texture Smooth Normal Rough Specify the relative texture of the card stock loaded in a specific tray. Transparency Texture Smooth Normal Rough Specify the relative texture of the transparencies loaded in a specific tray.
Understanding the printer menus Use To Preprinted Texture Smooth Normal Rough Specify the relative texture of the preprinted paper loaded in a specific tray. Colored Texture Smooth Normal Rough Specify the relative texture of the colored paper loaded in a specific tray. Light Texture Smooth Normal Rough Specify the relative texture of the light paper loaded in a specific tray. Heavy Texture Smooth Normal Rough Specify the relative texture of the heavy paper loaded in a specific tray.
Understanding the printer menus Use To Labels Weight Light Normal Heavy Specify the relative weight of the labels loaded. Vinyl Labels Weight Light Normal Heavy Specify the relative weight of the vinyl labels loaded. Bond Weight Light Normal Heavy Specify the relative weight of the bond paper loaded. Envelope Weight Light Normal Heavy Specify the relative weight of the envelope loaded. Rough Envelope Weight Light Normal Heavy Specify the relative weight of the rough envelope loaded.
Understanding the printer menus 197 Use To Custom [x] Weight Light Normal Heavy Specify the relative weight of the custom paper loaded. Notes: • Normal is the factory default setting. • The options appear only when the custom type is supported. Paper Loading menu Use To Card Stock Loading Duplex Off Determine and set two-sided printing for all print jobs with Card Stock as the paper type.
Understanding the printer menus 198 Use To Heavy Loading Duplex Off Determine and set two-sided printing for all print jobs with Heavy as the paper type. Rough/Cotton Loading Duplex Off Determine and set two-sided printing for all print jobs with Rough or Cotton as the paper type. Custom [x] Loading Duplex Off Determine and set two-sided printing for all print jobs with Custom [x] as the paper type. Note: Custom [x] Loading is available only when the custom type is supported.
Understanding the printer menus 199 Custom Bin Names menu Note: This menu appears only in touch‑screen printer models. Use To Standard Bin Specify a custom name for the standard bin. Bin [x] Specify a custom name for Bin [x]. Universal Setup menu Use To Units of Measure Inches Millimeters Identify the units of measure. Portrait Width 3–14.17 inches 76–360 mm Set the portrait width. Notes: • Inches is the U.S. factory default setting. • Millimeters is the international factory default setting.
Understanding the printer menus 200 Bin Setup menu Use To Output Bin Standard Bin Bin [x] Specify the default bin. Notes: • If multiple bins are assigned the same name, then the name appears only once in the menu. • Standard Bin is the factory default setting. Configure Bins Mailbox Link Mail Overflow Link Optional Type Assignment Specify configuration options for bins. Notes: • Mailbox is the factory default setting. This setting treats each bin as a separate mailbox.
Understanding the printer menus 201 Use To Assign Type/Bin Plain Paper Bin Card Stock Bin Transparency Bin Recycled Bin Labels Bin Vinyl Labels Bin Bond Bin Envelope Bin Rough Envelope Bin Letterhead Bin Preprinted Bin Colored Bin Light Paper Bin Heavy Paper Bin Rough/Cotton Bin Custom [x] Bin Select a bin for each supported paper type. For each type, select the following options: Disabled Standard Bin Bin [x] Notes: • Disabled is the factory default setting.
Understanding the printer menus 202 Use To Profiles List Print a list of profiles stored in the printer. Note: This menu item appears only when LDSS is enabled. Print Fonts PCL Fonts PostScript Fonts Print a report of all the fonts available for the printer language currently set in the printer. Print Directory Print a list of all the resources stored in an optional flash memory card or printer hard disk. Note: A separate list is available for PCL and PostScript emulations.
Understanding the printer menus 203 Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PCL SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu.
Understanding the printer menus 204 Use To Standard Network Setup OR Network [x] Setup Reports Network Card TCP/IP IPv6 Wireless AppleTalk Show and set the printer network settings. Note: The Wireless menu appears only when the printer is connected to a wireless network.
Understanding the printer menus 205 TCP/IP menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > TCP/IP • Network/Ports > Network [x] > Network [x] Setup > TCP/IP Note: This menu is available only in network printers or printers attached to print servers. Use To Set Hostname Set the current TCP/IP host name. Note: This can be changed only from the Embedded Web Server. IP Address View or change the current TCP/IP address.
Understanding the printer menus 206 Use To Backup DNS Server Address View or change the backup DNS server addresses. Backup DNS Server Address 2 Backup DNS Server Address 3 Enable HTTPS Yes No View or change the current HTTPS setting. Note: Yes is the factory default setting.
Understanding the printer menus 207 Use To Wi‑Fi Protected Setup Start Push Button Method Start PIN Method Establish a wireless network and enable network security. Notes: • Start Push Button Method connects the printer to a wireless network when buttons on both the printer and the access point (wireless router) are pressed within a given period of time. • Start PIN Method connects the printer to a wireless network when a PIN on the printer is entered into the wireless settings of the access point.
Understanding the printer menus 208 Use To Set Zone [list of zones available on the network] Provide a list of AppleTalk zones available on the network. Note: The default zone for the network is the factory default setting. Standard USB menu Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting.
Understanding the printer menus Use 209 To USB Buffer Set the size of the USB input buffer. Disabled Notes: Auto • Auto is the factory default setting. 3K to [maximum size allowed] • Disabled turns off job buffering. Any jobs already buffered on the printer hard disk are printed before normal processing resumes. • The USB buffer size value can be changed in 1-K increments.
Understanding the printer menus 210 Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PostScript emulation if PS SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off.
Understanding the printer menus 211 Use To Job Buffering Off On Auto Temporarily store print jobs on the printer hard disk before printing. Notes: • Off is the factory default setting. • On buffers print jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. The menu selection is then updated.
Understanding the printer menus 212 Use To ENA Gateway yyy.yyy.yyy.yyy Set the gateway information for an external print server. Note: This menu item is available only if the printer is attached to an external print server through the USB port. Serial [x] menu Note: This menu appears only when an optional serial card is installed.
Understanding the printer menus 213 Use To Serial Buffer Disabled Auto 3K to [maximum size allowed] Set the size of the serial input buffer. Notes: • Auto is the factory default setting. • Disabled turns off job buffering. Any jobs already buffered on the disk are printed before normal processing is resumed. • The serial buffer size setting can be changed in 1‑KB increments.
Understanding the printer menus 214 Use To Baud 1200 2400 4800 9600 19200 38400 57600 115200 138200 172800 230400 345600 Specify the rate at which data can be received through the serial port. Data Bits 7 8 Specify the number of data bits sent in each transmission frame. Parity Even Odd None Ignore Set the parity for serial input and output data frames. Honor DSR On Off Determine whether the printer uses the DSR Signal. Notes: • 9600 is the factory default setting.
Understanding the printer menus 215 Use To Use SSL Disabled Negotiate Required Set the printer to use SSL for increased security when connecting to the SMTP server. Notes: • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used. SMTP Server Authentication No authentication required Login/Plain CRAM‑MD5 Digest‑MD5 NTLM Kerberos 5 Specify the type of user authentication required for printing privileges.
Understanding the printer menus 216 Use To Edit Building Blocks Internal Accounts NTLM Simple Kerberos Setup Kerberos Setup Active Directory LDAP LDAP+GSSAPI Password PIN Edit settings for Internal Accounts, NTLM, Simple Kerberos Setup, Kerberos Setup, Active Directory, LDAP, Password, and PIN. Edit Security Templates [list of available templates] Add or edit a security template.
Understanding the printer menus 217 Confidential Print menu Use To Max Invalid PIN Off 2–10 Limit the number of times an invalid PIN can be entered. Notes: • This menu appears only when a formatted, non-defective printer hard disk is installed. • Once the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Limit the amount of time a confidential print job stays in the printer before it is deleted.
Understanding the printer menus 218 Use To Wiping Mode Auto Specify the mode for erasing temporary data files. Automatic Method Single pass Multiple pass Mark all disk space used by a previous print job. This method does not permit the file system to reuse this space until it has been cleared. Notes: • “Single pass” is the factory default setting. • Only automatic wiping enables users to erase temporary data files without having to turn off the printer for an extended amount of time.
Understanding the printer menus 219 Use To Manually Set Date and Time [input date/time] Enter the date and time. Notes: • Manually setting the date and time sets Enable NTP to No. • The wizard lets you set the date and time in YYYY‑MM‑DD‑HH:MM format. Time Zone [list of time zones] Select the time zone. Automatically observe DST On Off Set the printer to use the applicable daylight saving time (DST) start and end times associated with the printer Time Zone setting.
Understanding the printer menus 220 Settings menu General Settings menu Use To Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Set the language of the text that appears on the display.
Understanding the printer menus 221 Use To Keyboard Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski Swiss German Swiss French Korean Magyar Turkish Czech Simplified Chinese Traditional Chinese Japanese Custom Key 1 Custom Key 2 Specify a language and custom key information for the keyboard on the display. Paper Sizes US Metric Specify the unit of measurement for paper sizes.
Understanding the printer menus 222 Use To Displayed Information Left side Right side Specify the display information in the upper corners of the home screen. Select from the following options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Custom Text [x] Model Name Notes: • This menu appears only in touch‑screen printer models. • IP Address is the factory default setting for Left side. • Date/Time is the factory default setting for Right side.
Understanding the printer menus 223 Use To Displayed Information (continued) Paper Jam Load Paper Service Errors Specify the display information for Paper Jam, Load Paper, and Service Errors. Select from the following options: Display Yes No Message to Display Default Alternate Default [text entry] Alternate [text entry] Notes: • This menu appears only in touch‑screen printer models. • No is the factory default setting for Display. • Default is the factory default setting for Message to Display.
Understanding the printer menus 224 Use To Time Format 12 hour A.M./P.M. 24 hour clock Format the printer time. Screen Brightness 20–100 Specify the brightness of the display. Notes: • This menu appears only in touch‑screen printer models. • 12 hour A.M./P.M. is the factory default setting. Notes: • This menu appears only in touch‑screen printer models. • 100 is the factory default setting. Output Lighting Normal/Standby Mode Off Dim Bright Set the amount of light from the bin.
Understanding the printer menus 225 Use To Location Specify the printer location. Notes: • This menu appears only in touch‑screen printer models. • The location is stored on the Embedded Web Server. Alarms Alarm Control Cartridge Alarm Staple Alarm Hole Punch Alarm Set an alarm when the printer requires user intervention. Select from the following options: Off Single Continuous Notes: • Single is the factory default setting for Alarm Control.
Understanding the printer menus 226 Use To Timeouts Hibernate Timeout Disabled 20 minutes 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month Set the time before the printer enters Hibernate mode. Timeouts Hibernate Timeout on Connection Hibernate Do Not Hibernate Set the printer to Hibernate mode even if there is an active Ethernet or fax connection. Timeouts Screen Timeout 15–300 Set the idle time before the display automatically returns to Ready state.
Understanding the printer menus 227 Use To Timeouts Job Hold Timeout 5–255 Set the time the printer waits for user intervention before it holds jobs that require unavailable resources. Notes: • 30 seconds is the factory default setting. • This menu appears only when a hard disk is installed. Error Recovery Auto Reboot Reboot when idle Reboot always Reboot never Set the printer to restart when an error occurs.
Understanding the printer menus 228 Use To Accessibility Settings Speech Rate Very Slow Slow Normal Fast Faster Very Fast Rapid Very Rapid Fastest Adjust the Voice Guidance speaking rate. Accessibility Settings Headphone Volume 1–10 Set the headphones volume. Information Sent to Lexmark Supplies and Page Usage (Anonymous) On Off Send anonymous device usage information to Lexmark.
Understanding the printer menus 229 Use To Export Compressed Logs File Export Export the compressed logs file to a flash drive. Flash Drive Menu Print Settings menu Use To Copies 1–999 Specify a default number of copies for each print job. Paper Source Tray [x] Multipurpose Feeder1 MP Feeder2 Manual Paper Manual Envelope Set a default paper source for all print jobs. Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3) Stack the pages of a print job in sequence when printing multiple copies.
Understanding the printer menus 230 Use To Duplex Binding Long Edge Short Edge Define the way duplexed pages are bound and printed. Notes: • Long Edge assumes binding along the long edge of the page (left edge for portrait and top edge for landscape). This is the factory default setting. • Short Edge assumes binding along the short edge of the page (top edge for portrait and left edge for landscape). Paper Saver Orientation Auto Landscape Portrait Specify the orientation of a multiple‑page document.
Understanding the printer menus 231 Use To Separator Sheets Off Between Copies Between Jobs Between Pages Specify if blank separator sheets are inserted. Notes: • Off is the factory default setting. • Between Copies inserts a blank sheet between each copy of a print job if Collate is set to “(1,2,3) (1,2,3).” If Collate is set to “(1,1,1) (2,2,2),” then a blank page is inserted between each set of printed pages, such as after all page 1's and after all page 2's.
Understanding the printer menus 232 Use To Job Waiting On Off Specify that print jobs be removed from the print queue when they require unavailable printer options or custom settings. They are stored in a separate print queue, so other jobs print normally. When the missing information or options, or both are obtained, the stored jobs print. Notes: • Off is the factory default setting. • This menu appears only when a formatted, working printer hard disk is installed.
Understanding the printer menus 233 Use To Resource Save On Off Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a print job that requires more than the available memory. Notes: • Off is the factory default setting. This sets the printer to retain downloads only until memory is needed. Downloads are deleted in order to process print jobs. • On sets the printer to retain downloads during language changes and printer resets.
Understanding the printer menus 234 Use To Blank Pages Do Not Print Print Specify whether blank pages are inserted in a print job. Note: Do Not Print is the factory default setting. Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3) Stack the pages of a print job in sequence when printing multiple copies. Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether blank separator sheets are inserted. Note: “(1,1,1) (2,2,2)” is the factory default setting.
Understanding the printer menus 235 Use To Paper Saver Orientation Auto Landscape Portrait Specify the orientation of a multiple‑page document. Note: Auto is the factory default setting. The printer chooses between portrait and landscape. Paper Saver Border None Solid Print a border when using Paper Saver. Staple Job Off On Specify whether printed output is stapled. Run Stapler Test Print a report that confirms that the staple finisher is functioning properly.
Understanding the printer menus 236 Quality menu Use To Print Resolution 300 dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Specify the printed output resolution in dots per inch. Pixel Boost Off Fonts Horizontally Vertically Both directions Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts. Toner Darkness 1–10 Lighten or darken the printed output. Note: 600 dpi is the factory default setting.
Understanding the printer menus 237 Use To Job Accounting Utilities Print and delete log files or export them to a flash drive. Accounting Log Frequency Daily Weekly Monthly Set how often a log file is created. Log Action at End of Frequency None E‑mail Current Log E‑mail & Delete Current Log Post Current Log Post & Delete Current Log Set how the printer responds when the frequency threshold expires.
Understanding the printer menus 238 Utilities menu Use To Remove Held Jobs Confidential Held Not Restored All Delete confidential and held jobs from the printer hard disk. Notes: • Selecting a setting affects only print jobs that are stored in the printer hard disk. Bookmarks, print jobs on flash drives, and other types of held jobs are not affected. • Not Restored removes all Print and Hold jobs that are not restored from the printer hard disk or printer memory.
Understanding the printer menus 239 PDF menu Use To Scale to Fit Yes No Scale page content to fit the selected paper size. Annotations Do Not Print Print Print annotations in a PDF. Note: No is the factory default setting. Note: Do Not Print is the factory default setting. PostScript menu Use To Print PS Error On Off Print a page containing the PostScript error. Lock PS Startup Mode On Off Disable the SysStart file. Font Priority Resident Flash/Disk Establish the font search order.
Understanding the printer menus 240 Use To Font Name Courier 10 Identify a specific font and the option where it is stored. Symbol Set 10U PC‑8 12U PC‑850 Specify the symbol set for each font name. Note: Courier 10 is the factory default setting. Courier 10 shows the font name, font ID, and the storage location in the printer. The font source abbreviation is R for Resident, F for Flash, K for Disk, and D for Download. Notes: • 10U PC‑8 is the US factory default setting.
Understanding the printer menus 241 Use To PCL Emulation Settings A4 Width 198 mm 203 mm Set the printer to print on A4‑size paper. Notes: • “198 mm” is the factory default setting. • The 203‑mm setting sets the width of the page to allow printing of eighty 10‑pitch characters. PCL Emulation Settings Auto CR after LF On Off Specify whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command.
Understanding the printer menus 242 Use To Tray Renumber Restore Defaults Yes No Restore all tray and feeder assignments to the factory default settings. PPDS menu Menu item Description Orientation Portrait Landscape Sets the orientation of the text and graphics on the page Lines per Page 1–255 Sets the number of lines that print on each page Notes: • Portrait is the factory default setting. • Settings are duplicated in the PCL Emulation menu. Notes: • 64 is the factory default setting.
Understanding the printer menus 243 Menu item Description Tray 1 Renumber Off Tray 2 Configures the printer to work with printer software or programs that use different source assignments for trays, drawers, and feeders Notes: • Off is the factory default setting. • Tray 2 is displayed only when it is installed. Auto CR after LF On Off Specifies whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command Notes: • Off is the factory default setting.
Understanding the printer menus 244 HTML menu Use Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Intl CG Times Intl Courier Intl Univers To Joanna MT Letter Gothic Lubalin Graph Marigold MonaLisa Recut Monaco New CenturySbk New York Optima Oxford Palatino StempelGaramond Taffy Times TimesNewRoman Univers Zapf Chancery NewSansMTJA NewSansMTCS Ne
Understanding the printer menus 245 Use To Backgrounds Do Not Print Print Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting. Image menu Use To Auto Fit On Off Select the optimal paper size, scaling, and orientation. Note: On is the factory default setting. It overrides scaling and orientation settings for some images. Invert On Off Invert bitonal monochrome images.
Understanding the printer menus 246 Menu item Description Moving Guide Provides instructions for safely moving the printer Supplies Guide Provides information about ordering supplies
Saving money and the environment 247 Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.
Saving money and the environment 248 Conserving supplies • Print on both sides of the paper. Note: Two-sided printing is the default setting in the print driver. • Print multiple pages on a single sheet of paper. • Use the preview feature to see how the document looks like before printing it. • Print one copy of the document to check its content and format for accuracy. Recycling Lexmark provides collection programs and environmentally progressive approaches to recycling.
Saving money and the environment To return Lexmark cartridges for reuse or recycling, do the following: 1 Go to www.lexmark.com/recycle. 2 Select the product that you want to recycle.
Maintaining the printer 250 Maintaining the printer Ordering supplies To order parts and supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to www.lexmark.com or contact the place where you purchased the printer. Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts.
Maintaining the printer 251 MS810, MS811, and MS812 Return program cartridges Item United States European and Canada Economic Area (EEA+) Rest of Europe, Middle East, and Africa (RoEMEA) Latin America Distribution (LAD) Rest of Asia Australia and Pacific (RoAP) New Zealand (ANZ) Toner cartridge 52D1000 52D2000 52D5000 52D4000 52D3000 52D3000 High yield 52D1H00 toner cartridge 52D2H00 52D5H00 52D4H00 52D3H00 52D3H00 Extra high yield toner cartridge* 52D2X00 52D5X00 52D4X00 52D3X00 52D
Maintaining the printer 252 MS817 and MS818 Regular cartridges Item Regular cartridge Worldwide High yield toner cartridge 53B0HA01 Extra high yield toner cartridge 53B0XA02 1 This supply item is supported only in MS817 printer model. 2 This supply item is supported only in MS818 printer model. For more information on countries located in each region, go to www.lexmark.com/regions.
Maintaining the printer 253 Notes: • Using certain types of paper may require more frequent replacement of the maintenance kit. • The separator roller, fuser, pick roller assembly, and transfer roller are all included in the maintenance kit and can be individually ordered and replaced if necessary. • For more information on replacing the maintenance kit, see the instruction sheet that came with the supply.
Maintaining the printer 254 Replacing supplies Replacing the toner cartridge 1 Lift the front cover, and then pull down the multipurpose feeder door. 1 2 2 Pull the cartridge out of the printer using the handle.
Maintaining the printer 255 3 Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to redistribute the toner. 4 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Note: Make sure the cartridge is fully pushed in. Warning—Potential Damage: When replacing a toner cartridge, do not leave the imaging unit exposed to direct light for an extended period of time.
Maintaining the printer 256 Replacing the imaging unit 1 Lift the front cover, and then pull down the multipurpose feeder door. 1 2 2 Pull out the toner cartridge from the printer using the handle. 3 Lift the green handle, and then pull out the imaging unit from the printer.
Maintaining the printer 257 4 Unpack the new imaging unit, and then shake it. 5 Remove all packing material from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Maintaining the printer 258 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. 8 Close the multipurpose feeder door and the front cover.
Maintaining the printer 259 Replacing a staple cartridge 1 Open the stapler door. 2 Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher. 3 Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge.
Maintaining the printer 260 4 Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge. 2 1 5 Push the staple cartridge into the finisher until it clicks into place. 6 Close the stapler door.
Maintaining the printer Emptying the hole punch box 1 Pull out the hole punch box. 2 Empty the container. 3 Insert the emptied hole punch box back into the finisher until it clicks into place.
Maintaining the printer 262 Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
Clearing jams 263 Clearing jams Carefully select paper and specialty media and load them properly to avoid paper jams. For more information, see “Avoiding jams” on page 263. If jams occur, then follow the steps outlined in this chapter. Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. Avoiding jams Load paper properly • Make sure paper lies flat in the tray.
Clearing jams 264 • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Clearing jams 265 • If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push the paper all the way back. 2 1 Note: If the paper is not under the bin arm, then a jam occurs due to an overfilled bin. Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper or specialty media before loading it.
Clearing jams Jam locations 1 Staple finisher 2 Standard bin 3 Front door 4 Multipurpose feeder 5 Duplex unit 6 Trays 7 Output expander 8 Rear door 9 Mailbox 10 Staple finisher rear door 266
Clearing jams 267 Paper jam in the front door CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1 Open the front cover and the multipurpose feeder. 1 2 2 Remove the toner cartridge. 3 Remove the imaging unit. 1 2 Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Clearing jams 268 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 1 2 5 Insert the imaging unit. Note: Use the arrows on the side of the printer as a guide. 6 Insert the toner cartridge. 7 Close the multipurpose feeder door and the front cover. 8 If necessary, press on the control panel. Paper jam in the rear door CAUTION—HOT SURFACE: The inside of the printer might be hot.
Clearing jams 1 Open the rear door. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close the rear door.
Clearing jams 270 4 Push the back of the standard tray. 5 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 2 1 6 Insert the standard tray. 7 If necessary, press on the control panel.
Clearing jams 271 Paper jam in the standard bin 1 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 2 If necessary, press on the control panel. Paper jam in the duplex unit 1 Remove the tray. 2 3 1 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 272 3 Insert the tray. 4 If necessary, press on the control panel. Paper jam in trays 1 Remove the tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 273 3 Insert the tray. 4 If necessary, press on the control panel. Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Flex, fan, and align the paper edges before loading.
Clearing jams 274 4 Reload paper, and then adjust the paper guide. 5 If necessary, press on the control panel. Paper jam in the staple finisher 1 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 275 2 Open the rear staple finisher door. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the door. 5 If necessary, press on the control panel.
Clearing jams Staple jam in the finisher 1 Open the staple access door. 2 Remove the staple cartridge holder. 3 Open the staple guard, and then remove the loose staples.
Clearing jams 4 Close the staple guard. 5 Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket.
Clearing jams 278 6 Insert the staple cartridge holder. 7 Close the staple access door. 8 If necessary, press on the control panel.
Clearing jams 279 Paper jam in the output expander 1 Open the rear output expander door. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close the door. 4 If necessary, press on the control panel.
Clearing jams Paper jam in the mailbox 1 Open the rear mailbox door. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close the door. 4 If the jam is in the mailbox bin, then remove the jammed paper.
Clearing jams 281 Note: Make sure that all paper fragments are removed. 5 If necessary, press on the control panel.
Troubleshooting 282 Troubleshooting Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] Use only a supported toner cartridge and imaging unit. Note: For a list of supported supplies, go to www.lexmark.com.
Troubleshooting 283 Check tray [x] connection Try one or more of the following: • Turn off the printer, and then turn it back on. If the error occurs a second time, then: 1 2 3 4 5 6 Turn off the printer. Unplug the power cord from the electrical outlet. Remove the specified tray. Reattach the tray. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. If the error occurs again, then: 1 2 3 4 Turn off the printer. Unplug the power cord from the electrical outlet.
Troubleshooting 284 Configuration change, some held jobs were not restored [57] Held jobs are invalidated because of any of the following possible changes in the printer: • • • • The printer firmware has been updated. The tray for the print job is removed. The print job is sent from a flash drive that is no longer attached to the USB port. The printer hard disk contains print jobs that were stored when the hard disk was installed in a different printer model.
Troubleshooting 285 Empty the hole punch box Try one or more of the following: • Empty the hole punch box. • Select Continue on the printer control panel to clear the message and continue printing. • Cancel the print job. Error reading USB drive. Remove USB. An unsupported USB device is inserted. Remove the USB device, and then insert a supported one. Error reading USB hub. Remove hub. An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one. Imaging unit low [84.
Troubleshooting 286 Incompatible tray [x] [59] Try one or more of the following: • Remove the specified tray. • From the printer control panel, select Continue to clear the message and continue printing without using the specified tray. For non-touch-screen printer models, press to confirm. Incorrect paper size, open [paper source] [34] Note: The paper source can be a tray or a feeder. Try one or more of the following: • Load the correct size of paper in the paper source.
Troubleshooting 287 Install bin [x] Try one or more of the following: • Install the specified bin: 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Install the specified bin. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. • Cancel the print job. • Reset active bin Install Tray [x] Try one or more of the following: • Install the specified tray: 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet.
Troubleshooting 288 Insufficient memory, some held jobs will not be restored [37] Try one or more of the following: • From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm. • Delete other held jobs to free up additional printer memory.
Troubleshooting 289 Load [paper source] with [paper size] [paper orientation] Try one or more of the following: • Load the tray or feeder with the correct size of paper. • To use the tray or feeder that has the correct size of paper, select Finished loading paper on the printer control panel. For non‑touch‑screen printer models, press to confirm. Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray.
Troubleshooting 290 Load multipurpose feeder with [paper size] [orientation] Try one or more of the following: • Load the multipurpose feeder with the correct paper size. • Depending on your printer model, touch Continue or press to clear the message and continue printing. Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray. • Cancel the current job.
Troubleshooting 291 Maintenance kit very low [80.xy] You may need to replace the maintenance kit very soon. For more information, contact customer support at http://support.lexmark.com or your service representative. If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. Memory full [38] Try one or more of the following: • From the printer control panel, select Cancel job to clear the message.
Troubleshooting 292 For non‑touch‑screen printer models, press to clear the message and continue printing. and on the control panel simultaneously for 15 seconds If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. Note: For a list of supported supplies, see the “Ordering supplies” section or go to www.lexmark.com.
Troubleshooting 293 Reattach bin [x] Try one or more of the following: • Turn off the printer, and then turn it back on. • Reattach the specified bin. 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the specified bin. 4 Reattach the bin. 5 Connect the power cord to a properly grounded electrical outlet. 6 Turn the printer back on. • Remove the specified bin: 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the specified bin.
Troubleshooting 294 Reinstall missing or unresponsive cartridge [31.xy] Try one or more of the following: • Check if the toner cartridge is missing. If missing, then install the toner cartridge. For information on installing the toner cartridge, see the “Replacing supplies” section. • If the toner cartridge is installed, then remove and reinstall the unresponsive toner cartridge. Note: If the message appears after reinstalling the supply, then replace the toner cartridge.
Troubleshooting 295 Remove paper from [linked set bin name] Remove paper from the specified bin. The printer automatically detects paper removal and resumes printing. If removing the paper does not clear the message, then select Continue on the printer control panel. For non-touch-screen printer models, press to confirm. Remove paper from standard output bin Remove the paper stack from the standard bin. The printer automatically detects paper removal and resumes printing.
Troubleshooting 296 Replace imaging unit, 0 estimated pages remain [84.xy] Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace maintenance kit, recommended life exceeded [80.
Troubleshooting 297 This error can also be caused by installing a genuine Lexmark cartridge, such as a high yield cartridge, that is not intended to be used in this product. The following error codes indicate that a non‑genuine Lexmark toner cartridge is installed: 32.13 32.16 32.19 32.22 32.25 32.28 32.31 32.34 32.37 For more information, see “Using genuine Lexmark parts and supplies” on page 250. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section or go to www.
Troubleshooting 298 Restore held jobs? Try one or more of the following: • Select Restore on the printer control panel to restore all held jobs stored in the printer hard disk. For non‑touch‑screen printer models, press to confirm. • Select Do not restore if you do not want any print jobs to be restored. For non‑touch‑screen printer models, press to confirm. Serial port [x] disabled [56] Try one or more of the following: • Select Continue to clear the message.
Troubleshooting 299 Supply needed to complete job A supply needed to complete the job is missing. Cancel the current job. The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results. Select Continue to clear the message. For non‑touch‑screen printer models, press Too many bins attached [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra bins. 4 Connect the power cord to a properly grounded electrical outlet.
Troubleshooting 300 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Tray [x] paper size unsupported The paper size in the specified tray is unsupported. Replace it with a supported paper size. Unformatted flash detected [53] Try one or more of the following: • From the printer control, select Continue to stop the defragmentation and continue printing. For non‑touch‑screen printer models, press to confirm. • Format the flash memory.
Troubleshooting 301 Solving printer problems • • • • • “Printer does not respond” on page 301 “Printing problems” on page 303 “Hardware and internal option problems” on page 312 “Paper feed problems” on page 316 “Print quality problems” on page 318 Printer does not respond The printer is not responding Action Yes No Step 1 Go to step 2. Turn on the printer. Press the Sleep button to wake the printer from Sleep mode or Hibernate mode. Go to step 3. Go to step 4.
Troubleshooting 302 Action Yes Step 6 Turn on the switch or Go to step 7. reset the breaker. Make sure the electrical outlet is not turned off by a switch or breaker. No Is the electrical outlet turned off by a switch or breaker? Step 7 Check if the printer is plugged into any surge protectors, uninterruptible power supplies, or extension cords.
Troubleshooting 303 Printer display is blank Action Yes No Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 The problem is Turn off the printer, then wait for about 10 seconds, and then turn solved. the printer back on. Turn off the printer, and then contact customer support.
Troubleshooting Action 304 Yes Step 3 The problem is If you are printing from the Internet, then the printer may be reading solved. the multiple job titles as duplicates. No Go to step 4. For Windows users a Open the Printing Preferences dialog. b From the Print and Hold section, select Keep duplicate documents. c Enter a PIN. d Resend the print job. For Macintosh users a Save and name each job differently. b Send the job individually.
Troubleshooting 305 Error message about reading the flash drive appears Action Yes No Step 1 Go to step 2. Insert the flash drive into the front USB slot. Check if the flash drive is inserted into the front USB slot. Note: The flash drive will not work if it is inserted into the rear USB slot. Is the flash drive inserted into the front USB slot? Wait until the printer Go to step 3.
Troubleshooting 306 Incorrect characters print Action Yes No Step 1 Deactivate Hex Trace mode. Go to step 2. Contact customer support. The problem is solved. Yes No Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Is the printer in Hex Trace mode? Step 2 a From the printer control panel, select Standard Network or Network [x], and then set SmartSwitch to On.
Troubleshooting 307 Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). b Resend the print job. The problem is solved. Go to step 2. The problem is solved. Go to step 3. Did the job print and collate correctly? Step 2 a From the printer software, set Collate to (1,2,3) (1,2,3). Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu. b Resend the print job.
Troubleshooting 308 Print job takes longer than expected Action Yes No Step 1 The problem is solved. Go to step 2. The problem is Reduce the number and size of fonts, the number and complexity solved. of images, and the number of pages in the print job, and then resend the job Go to step 3. Change the environmental settings of the printer. a From the printer control panel, navigate to: Settings > General Settings b Select Eco‑Mode or Quiet Mode, and then select Off.
Troubleshooting 309 Print jobs do not print Action Yes The problem is Step 1 a From the document you are trying to print, open the Print dialog solved. and check if you have selected the correct printer. No Go to step 2. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print. b Resend the print job. Do the jobs print? The problem is Step 2 a Check if the printer is plugged in and turned on, and if Ready solved.
Troubleshooting 310 Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser. • The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures. Action Yes The problem is Step 1 a Make sure the size of the paper loaded in the tray matches the solved. fuser type. No Go to step 2.
Troubleshooting 311 Action Yes No Step 2 a From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the trays to be linked. The problem is solved. Contact customer support. Action Yes No Step 1 Adjust the print timeout settings. a From the printer control panel, navigate to: The problem is solved. Go to step 2. The problem is solved. Contact customer support. Note: The paper size and type must match for trays to be linked.
Troubleshooting 312 Hardware and internal option problems 2100-sheet tray problems Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: The problem is solved. Go to step 2. The problem is solved. Go to step 3. Go to step 4. For more information, see the setup sheet that came with the 2100sheet tray. Go to step 5. Manually add the tray in the printer driver. • Make sure paper lies flat in the tray. • Check for paper jams or misfeeds.
Troubleshooting Action 313 Yes Step 5 The problem is solved. Check if the tray is selected. From the application you are using, select the tray. If you are using Mac OS X version 9, then make sure the printer is set up in Chooser. No Contact customer support. Does the tray operate properly? Cannot detect internal option Action Yes The problem is Turn off the printer, then wait for about 10 seconds, and then turn solved. on the printer. Step 1 No Go to step 2.
Troubleshooting 314 Internal print server does not operate correctly Action Yes No Step 1 Go to step 2. Check if the internal print server is supported by the printer. Reinstall the internal print server. a Remove, and then install the internal print server. For more information, see “Installing an Internal Solutions Port” on page 17. b Print a menu settings page, and then check if the internal print server is listed in the Installed Features list.
Troubleshooting 315 Tray problems Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: The problem is solved. Go to step 2. Step 2 The problem is a Turn off the printer, then wait about 10 seconds, and then turn solved. the printer back on. b Resend the print job. Go to step 3. • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Troubleshooting 316 USB/parallel interface card does not operate correctly Action Yes No Step 1 Go to step 2. Check if you have a supported USB or parallel interface card. Make sure the USB or parallel interface card is installed. a Install the USB or parallel interface card. For more information, see “Installing an Internal Solutions Port” on page 17. b Print a menu settings page, and then check if the USB or parallel interface card is listed in the Installed Features list.
Troubleshooting 317 Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. Yes No Contact customer support. The problem is solved. • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Troubleshooting 318 Print quality problems Characters have jagged or uneven edges Action Yes No Step 1 a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the printer control panel, navigate to: Go to step 2. Select a font that is supported by the printer. Menus > Reports > Print Fonts 2 Select PCL Fonts or PostScript Fonts. b Resend the print job.
Troubleshooting 319 Action Yes No Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. • Specify the paper size from the tray settings to match the paper loaded in the tray. Do the paper size and type match the paper loaded in the tray? • Change the paper loaded in the tray to match the paper size specified in the tray settings.
Troubleshooting 320 Action Yes The problem is Step 2 a Replace the fuser. For more information on installing the fuser, solved. see the instruction sheet that came with the part. b Resend the print job. No Contact customer support. Do compressed images still appear? Gray background on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes The problem is Step 1 a From the Quality Menu on the printer control panel, decrease solved. the toner darkness. No Go to step 2.
Troubleshooting 321 Horizontal voids appear on prints Leading edge Trailing edge Action Yes Step 1 Go to step 2. a Make sure your software program is using a correct fill pattern. No The problem is solved. b Resend the print job. Do horizontal voids appear on prints? Go to step 3. Step 2 a Load the specified tray or feeder with a recommended type of paper. b Resend the print job. The problem is solved. Do horizontal voids appear on prints? Step 3 a Redistribute the toner in the imaging unit.
Troubleshooting 322 Incorrect margins on prints ABC DEF Action Yes No Step 1 a Move the width and length guides in the tray to the correct positions for the paper size loaded. b Resend the print job. The problem is solved. Go to step 2. Go to step 3. Do one or more of the following: Are the margins correct? Step 2 From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray.
Troubleshooting 323 Paper curl Action Yes No Step 1 Go to step 2. Adjust the width and length guides. Go to step 3. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Are the width and length guides positioned correctly? Step 2 From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray.
Troubleshooting 324 Action Yes No Step 1 a Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. b Resend the print job. Go to step 2. The problem is solved. Go to step 3. Specify the paper size and type from the tray settings to match the paper loaded in the tray. Do print irregularities still appear? Step 2 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.
Troubleshooting 325 Print is too dark ABC DEF Action Yes Go to step 2. Step 1 a From the Quality menu on the printer control panel, reduce the toner darkness. No The problem is solved. Note: 8 is the factory default setting. b Resend the print job. Is the print still too dark? Go to step 3. Step 2 a From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job.
Troubleshooting 326 Action Yes No Step 5 a Load paper from a fresh package. Go to step 6. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a From the Quality menu on the printer control panel, increase the toner darkness. Go to step 2. The problem is solved. Go to step 3. Change the paper type, texture, and weight to match the paper loaded in the tray. Note: Paper absorbs moisture due to high humidity.
Troubleshooting 327 Action Yes Step 4 From the printer Go to step 5. control panel, change the texture settings in the Paper Texture menu to match the paper you are printing on. Make sure that the paper has no texture or rough finishes. Are you printing on textured or rough paper? Step 5 a Load paper from a fresh package. No Go to step 6. The problem is solved. Go to step 7. The problem is solved. Contact customer support. The problem is solved.
Troubleshooting 328 Action Yes No Step 1 a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. 2 Check if the packing material is properly removed from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Troubleshooting 329 Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Yes No Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job.
Troubleshooting 330 Shadow images appear on prints Leading edge A AB BC CD D A B C D ABCD Trailing edge Action Yes No Step 1 Go to step 2. Load paper with the correct paper type and weight in the tray. Go to step 3. Change the paper loaded in the tray to match the paper type and weight specified in the tray settings. Load paper with the correct paper type and weight in the tray.
Troubleshooting 331 Action Yes No Step 1 a Move the width and length guides in the tray to the correct positions for the size of the paper loaded. b Resend the print job. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Yes No Is the print still skewed? Step 2 a Check if you are printing on a paper that is supported by the tray. b Resend the print job.
Troubleshooting 332 Action Yes No Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Yes No Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job.
Troubleshooting 333 Action Yes No Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper texture, type, and weight in the Paper menu to match the paper loaded in the tray. • Specify the paper texture, type, and weight from the tray settings to match the paper loaded in the tray.
Troubleshooting 334 Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. The problem is solved. Go to step 2. The problem is solved. Contact customer support. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge.
Troubleshooting Action 335 Yes Step 1 Go to step 2. From the Paper menu on the printer control panel, check the paper type, texture, and weight. Do the paper type, texture, and weight match the paper loaded in the tray? No Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray. Contact customer support. The problem is solved. Action Yes No Replace the imaging unit, and then resend the print job. Contact customer support. The problem is solved.
Troubleshooting 336 Action Yes No Replace the imaging unit, and then resend the print job. Contact customer support. The problem is solved. Yes No Is the print density uneven? Vertical voids appear on prints Leading edge Trailing edge Action Go to step 2. Step 1 a Make sure your software program is using a correct fill pattern. The problem is solved. b Resend the print job. Do vertical voids appear on prints? Step 2 Go to step 3.
Troubleshooting 337 Action Yes No Step 5 Contact customer support. The problem is solved. Replace the imaging unit, and then resend the print job. Do vertical voids appear on prints? Solving home screen application problems This troubleshooting section applies only to touch-screen printer models. An application error has occurred Action Yes No Step 1 Go to step 2. Contact customer support. The problem is solved. Contact customer support. Check the system log for relevant details.
Troubleshooting 338 Embedded Web Server does not open Action Yes No Step 1 Go to step 2. Type the correct printer IP address in the address field of your Web browser. Make sure the printer IP address is correct.
Troubleshooting 339 Contacting customer support Before contacting customer support, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275.
Notices 340 Notices Product information Product name: Lexmark MS810de, MS810dn, MS810n, MS811dn, MS811n, MS812de, MS812dn, MS817dn, MS817n, MS818dn Machine type: 4063 Model(s): 210, 230, 23E, 410, 430, 630, 63E Edition notice May 2017 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC.
Notices 341 Trademarks Lexmark, the Lexmark logo, MarkNet, and MarkVision are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print is a trademark of Google Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. Microsoft and Windows are either registered trademarks or trademarks of the Microsoft group of companies in the United States and other countries.
Notices 342 Palatino Linotype-Hell AG and/or its subsidiaries Stempel Garamond Linotype-Hell AG and/or its subsidiaries Taffy Agfa Corporation Times New Roman The Monotype Corporation plc Univers Linotype-Hell AG and/or its subsidiaries All other trademarks are the property of their respective owners. AirPrint and the AirPrint logo are trademarks of Apple, Inc.
Notices 343 India E-Waste notice This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in Schedule II of the Rules. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste.
Notices 344 Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1: 2014. Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is nominally a 15‑milliwatt gallium arsenide laser operating in the wavelength of 787–800 nanometers.
Notices 345 Mode Description Power consumption (Watts) Scan The product is scanning hard‑copy documents. N/A Ready The product is waiting for a print job. Ready 1: 55 (MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, and MS818dn); 60 (MS810de and MS812de); Ready 2: 30 (All printer models) Sleep Mode The product is in a high‑level energy‑saving mode. 2.9 (MS810n, MS810dn, MS811n, MS811dn, MS812dn, MS817n, MS817dn, and MS818dn); 3.3 (MS810de); 3.
Notices 346 Off mode If this product has an off mode which still consumes a small amount of power, then to completely stop product power consumption, disconnect the power supply cord from the electrical outlet. Total energy usage It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage.
Notices 347 STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International, Inc., Lexington, KY This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the country-specific warranty information that came with your product.
Notices 348 As part of your warranty service and/or replacement, Lexmark may update the firmware in your printer to the latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized use of genuine Lexmark products will not be impacted.
Notices 349 This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended beneficiaries of this limitation.
Notices 350 Industry Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard ICES-003. Avis de conformité aux normes de l’industrie du Canada Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux équipements pouvant causer des interférences NMB-003.
Notices 351 Federal Communications Commission (FCC) compliance information statement This product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Notices 352 electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, and on the restrictions of use of certain hazardous substances in electrical and electronic equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Index 353 Index Numerics C 2100‑sheet tray loading 52, 100, 149 550‑sheet tray installing 30 cables Ethernet 33 USB 33 canceling a print job from a computer 72, 119, 168 from the printer control panel 71, 119, 168 cannot open Embedded Web Server 338 card stock loading 59, 107, 156 tips 178 Cartridge, imaging unit mismatch [41.
Index Sleep Mode 124 Sleep mode 77, 173 conserving supplies 248 contacting customer support 339 control panel, printer indicator light 44, 86, 133 Sleep button light 44, 86, 133 controller board accessing 12 creating custom name paper type 112 Custom Bin Names menu 199 Custom Names menu 198 custom paper type assigning 65, 162 custom paper type name assigning 113 creating 64, 161 Custom Type [x] assigning a paper type 65 changing name 161 creating custom name 112 Custom Type [x] name creating 64 Custom Type
Index Forms and Favorites setting up 91, 139 G General Settings menu 220 Google Cloud Print using 69, 117, 165 green settings Eco‑Mode 75, 123, 171 Hibernate mode 77, 124, 173 Quiet mode 76, 123, 172 H hardware options, adding print driver 35 held jobs 70, 118, 166 printing from a Macintosh computer 71, 118, 167 printing from Windows 71, 118, 167 held print jobs printing from a Macintosh computer 71, 118, 167 printing from Windows 71, 118, 167 Help menu 245 Hibernate mode using 77, 124, 173 hiding icons
Index Load [paper source] with [paper type] [paper size] [paper orientation] 289 Load multipurpose feeder with [custom string] [orientation] 289 Load multipurpose feeder with [custom type name] [orientation] 289 Load multipurpose feeder with [paper size] orientation] 290 Load multipurpose feeder with [paper type] [paper size] [orientation] 290 Load staples 290 loading 2100‑sheet tray 52, 100, 149 card stock 59, 107, 156 envelopes 59, 107, 156 letterhead in 2100‑sheet tray 52, 100, 149 letterhead in multipu
Index printer hard disk, installing 23 printer hard disk, removing 27 ordering imaging unit 252 maintenance kit 252 roller kit 252 staple cartridges 252 ordering supplies toner cartridges 250 P paper characteristics 180 letterhead 181 preprinted forms 181 recycled 181 selecting 181 setting size 44 setting type 44 storing 180, 182 unacceptable 181 Universal size setting 44, 93, 141 using recycled 247 Paper changes needed 292 paper characteristics 180 paper feed troubleshooting message remains after jam is
Index printer configurations 41, 83, 130 finishing features 185 minimum clearances 10, 11 models 41, 83, 130 moving 10, 11, 262 selecting a location 10, 11 shipping 262 printer control panel adjusting brightness 247 factory defaults, restoring 78, 124, 173 indicator light 44, 86, 133 parts 43, 85, 132 Sleep button light 44, 86, 133 using 43, 85, 132 printer control panel, virtual display using the Embedded Web Server 120 Printer had to restart. Last job may be incomplete.
Index Reinstall missing or unresponsive imaging unit [31.xy] 294 Remove defective disk [61] 294 Remove packaging material, [area name] 294 Remove paper from [linked set bin name] 295 Remove paper from all bins 294 Remove paper from bin [x] 294 Remove paper from standard output bin 295 Replace cartridge, printer region mismatch [42.xy] 295 Replace defective imaging unit [31.xy] 295 Replace imaging unit, 0 estimated pages remain [84.xy] 296 Replace maintenance kit to resume printing [80.
Index Remove paper from standard output bin 295 removing printer hard disk 27 repeat print jobs 70, 118, 166 printing from a Macintosh computer 167 printing from Windows 167 repeating defects appear on prints 329 Replace cartridge, printer region mismatch [42.xy] 295 Replace defective imaging unit [31.xy] 295 Replace imaging unit, 0 estimated pages remain [84.xy] 296 Replace maintenance kit to resume printing [80.xy] 296 Replace maintenance kit, recommended life exceeded [80.
Index T TCP/IP menu 205 The device is operating in safe mode. Some print options may be disabled or provide unexpected results.
Index V verify print jobs 70, 118, 166 printing from a Macintosh computer 167 printing from Windows 167 verifying printer setup 40 vertical voids appear 336 virtual display checking, using Embedded Web Server 120, 168 voids appear 336 volatile memory 78, 125, 174 erasing 79, 126, 175 volatility statement of 78, 125, 174 W wiping printer hard disk 80 wiping the printer hard disk 127, 176 Wireless menu 206 wireless network configuration information 36 wireless network setup using the Embedded Web Server 39 w
