MX410 and MX510 Series User's Guide May 2013 Machine type(s): 7015 Model(s): 470, 630, 670, 675 www.lexmark.
Contents 2 Contents Safety information.......................................................................................7 Learning about the printer...........................................................................9 Finding information about the printer......................................................................................................9 Selecting a location for the printer.......................................................................................................
Contents 3 Networking..............................................................................................................................................48 Verifying printer setup............................................................................................................................56 Loading paper and specialty media............................................................57 Setting the paper size and type..................................................................
Contents 4 Faxing......................................................................................................103 Setting up the printer to fax..................................................................................................................103 Sending a fax.........................................................................................................................................117 Creating shortcuts....................................................................
Contents 5 Maintaining the printer............................................................................213 Cleaning the printer parts.....................................................................................................................213 Checking the status of parts and supplies.............................................................................................215 Estimated number of remaining pages............................................................................
Contents 6 Embedded Web Server does not open.................................................................................................299 Contacting customer support................................................................................................................301 Notices.....................................................................................................302 Product information..........................................................................................
Safety information 7 Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.
Safety information 8 CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Learning about the printer 9 Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available at http://support.lexmark.com.
Learning about the printer 10 What are you looking for? Find it here The latest supplemental information, updates, and customer support: Lexmark support Web site— http://support.lexmark.com • • • • • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Learning about the printer 1 Right side 30 cm (12 in.) 2 Front 51 cm (20 in.) 3 Left side 20 cm (8 in.) 4 Rear 20 cm (8 in.) 5 Top 75 cm (29 in.) 11 Printer configurations CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture.
Learning about the printer 12 3 2 4 1 10 9 5 8 7 6 1 Printer control panel 2 Automatic document feeder (ADF) 3 ADF tray 4 ADF bin 5 Front door release button 6 Standard 250‑sheet tray 7 Optional 250‑ or 550‑sheet tray 8 100‑sheet multipurpose feeder 9 Paper stop 10 Standard bin Understanding the basic functions of the scanner • • • • • Make quick copies or set the printer to perform specific copy jobs. Send a fax using the printer control panel.
Learning about the printer 13 Using the ADF and scanner glass Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents including two-sided (duplex) pages. Use the scanner glass for single‑page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Using the ADF When using the ADF: • • • • • Load the document into the ADF tray faceup, short edge first.
Understanding the printer control panel 14 Understanding the printer control panel Using the printer control panel 1 2 3 4 9 Use the 5 6 8 7 To 1 Display 2 Home button Go to the home screen. 3 Tips Open a context-sensitive Help dialog. 4 Clear all / Reset button Reset the default settings of a function, such as copying, faxing, or scanning. 5 Keypad Enter numbers, letters, or symbols. 6 Sleep button Enable Sleep mode or Hibernate mode.
Understanding the printer control panel 15 Indicator light Printer status Blinking red The printer requires user intervention. Sleep button light Printer status Off The printer is off, idle or in Ready state. Solid amber The printer is in Sleep mode. Blinking amber The printer is entering or waking from Hibernate mode. Blinking amber for 0.1 second, then goes completely off for 1.9 seconds in a slow, pulsing pattern The printer is in Hibernate mode.
Understanding the printer control panel Touch 7 16 To Status/Supplies • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear it. This may also appear on the home screen: Touch To Search Held Jobs Search current held jobs. Jobs by user Access print jobs saved by user. Profiles and Apps Access profiles and applications.
Understanding the printer control panel Touch the To 1 Radio button Select or clear an item. 2 Up arrow Scroll up. 3 Down arrow Scroll down. 4 Accept button Save a setting. 5 Cancel button Touch • Cancel an action or a selection. • Return to the previous screen. To Return to the home screen. Open a context-sensitive Help dialog on the printer control panel. Scroll to the left. Scroll to the right.
Setting up and using the home screen applications Setting up and using the home screen applications Notes: • Your home screen, icons, and buttons may vary depending on your home screen customization settings, administrative setup, and active embedded applications. • There may be additional solutions and applications available for purchase. To learn more, visit http://support.lexmark.com or contact the place where you purchased the printer.
Setting up and using the home screen applications 19 3 Click Advanced > TCP/IP. 4 Look for IPv4 Address. Finding the IP address of the printer Note: Make sure your printer is connected to a network or to a print server. You can find the printer IP address: • From the top left corner of the printer home screen. • From the TCP/IP section in the Network/Ports menu. • By printing a network setup page or menu settings page, and then finding the TCP/IP section.
Setting up and using the home screen applications 20 Understanding the different applications Use To Card Copy Scan and print both sides of a card on a single page. For more information, see “Setting up Card Copy” on page 21. Fax Scan a document, and then send it to a fax number. For more information, see “Faxing” on page 103. Forms and Favorites Quickly find and print frequently used online forms directly from the printer home screen.
Setting up and using the home screen applications Use 21 To Streamline work processes by letting you quickly find and print frequently used online forms directly from the printer home screen. Note: The printer must have permission to access the network folder, FTP site, or Web site where the bookmark is stored. From the computer where the bookmark is stored, use sharing, security, and firewall settings to allow the printer at least a read access.
Setting up and using the home screen applications 22 3 Change the default scanning options, if necessary. • Default tray—Select the default tray to be used for printing scan images. • Default number of copies—Specify the number of copies that should automatically print when the application is used. • Default contrast setting—Specify a setting to increase or decrease the level of contrast when a copy of the scanned card is printed.
Setting up and using the home screen applications 23 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The printer IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Click Settings > Apps > Apps Management > Multi Send. 3 From the Profiles section, click Add, and then customize the settings.
Setting up and using the home screen applications 24 • Make sure the printer has access rights to the folder where the specified destination is located. 4 Click Apply. To use the application, touch Scan to Network on the printer home screen, and then follow the instructions on the printer display. Setting up Remote Operator Panel This application enables you to interact with the printer control panel even when you are not physically near the network printer.
Setting up and using the home screen applications 25 3 To export or import a configuration for multiple applications, do the following: a Click Settings > Import/Export. b Do either of the following: • To export a configuration file, click Export Embedded Solutions Settings File, and then follow the instructions on the computer screen to save the configuration file.
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 27 Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Open the controller board access door.
Additional printer setup 28 4 3 1 Memory card connector 2 Option card connector 3 Printer hard disk connector 4 Lexmark Internal Solutions Port connector 2 1 4 Close the shield, and then the access door. 1 2 Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Additional printer setup 29 3 Align the notch (1) on the memory card with the ridge (2) on the connector. 1 2 4 Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. 5 Close the controller board shield, and then the controller board access door. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 31 4 Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the controller board shield, and then the controller board access door.
Additional printer setup 32 Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 1 Open the controller board access door. 2 Lightly press the stop on the left side of the access door, and then slide the access door to remove it. 1 2 3 3 Unpack the ISP kit.
Additional printer setup 33 1 ISP solution 2 Screw to attach the ISP to the bracket 3 ISP exterior cover 4 Screws to attach the ISP metal bracket to the printer cage 5 Plastic bracket 6 Long ISP cable 4 Place the plastic bracket inside the ISP exterior cover until it clicks into place. 5 Slide and push the ISP solution into the plastic bracket.
Additional printer setup 6 Secure the ISP solution to the plastic bracket using the long screw. 7 Tighten the two screws on the end of the ISP solution.
Additional printer setup 8 Attach the white plug of the ISP solution interface cable into the white receptacle on the ISP. 9 Attach the ISP exterior cover at an angle by inserting the left hinges first.
Additional printer setup 10 Lower the rest of the cover, and then slide the cover to the right. 11 Run the ISP cable through the controller board shield.
Additional printer setup 37 12 Open the shield using the green handle. 1 2 13 Attach the blue plug of the ISP solution interface cable into the blue receptacle on the controller board. Note: If you have installed a printer hard disk, then you need to remove it. For more information, see “Removing a printer hard disk” on page 41. To reinstall the printer hard disk, see “Installing a printer hard disk” on page 38.
Additional printer setup 38 14 Close the shield. 15 Close the ISP exterior cover. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 47.
Additional printer setup a Using a flat‑head screwdriver, loosen the screws. b Insert the plug of the printer hard disk interface cable into the receptacle of the controller board. Note: The plug and the receptacle are color‑coded blue.
Additional printer setup 40 c Align the screws on the printer hard disk to the slots on the controller board bracket, and then slide the printer hard disk onto the brackets. d Tighten the two screws. 4 Close the controller board shield, and then close the controller board access door. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Additional printer setup 41 Removing a printer hard disk Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 1 Access the controller board. For more information, see “Accessing the controller board” on page 27. Note: This task requires a flat‑head screwdriver.
Additional printer setup 42 Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Additional printer setup 43 1 2 2 Unpack the tray, and then remove all packing material. 3 Pull out the tray from the base. 4 Remove any packing material from inside the tray. 5 Insert the tray into the base. 6 Place the tray near the printer. 7 Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked.
Additional printer setup 44 8 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. 2 1 Notes: • When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 47.
Additional printer setup 45 Attaching cables CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. Connect the printer to the computer using a USB cable or to the network using an Ethernet cable.
Additional printer setup 8 46 Use the To Security slot Attach a lock that will secure the printer in place. Setting up the printer software Installing the printer software Notes: • If you installed the printer software on the computer before but need to reinstall the software, then uninstall the current software first. • Close all open software programs before installing the printer software. 1 Obtain a copy of the software installer package.
Additional printer setup Updating available options in the printer driver When any hardware options are installed, you may need to manually add the options in the printer driver to make them available for use. For Windows users 1 Open the printers folder. In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type control printers > OK In Windows 7 or earlier a Click or click Start, and then click Run. b In the Start Search or Run dialog, type control printers.
Additional printer setup 48 Networking Notes: • Purchase a MarkNet N8350 wireless network adapter for MX510de, MX511de, and MX511dhe printer models or MarkNet N8352 wireless network adapter for MX410de printer model first before setting up the printer on a wireless network. For more information on installing the wireless network adapter, see the setup sheet that came with the adapter. • A Service Set Identifier (SSID) is a name assigned to a wireless network.
Additional printer setup 49 In Windows 7 or earlier a Click , or click Start and then click Run. b In the Start Search or Run dialog, type D:\setup.exe. c Press Enter, or click OK. Note: D is the letter of your CD or DVD drive. • If you are using the downloaded software installer from the Web, then double‑click the installer that you have saved in your computer. Wait for the Select Installation Type dialog to appear, and then click Install.
Additional printer setup 50 d Click the IP tab. e Type the printer IP address in the address field, and then click Add. • For AppleTalk printing: Notes: – Make sure AppleTalk is activated on your printer. – This feature is supported only in Mac OS X version 10.5.
Additional printer setup 51 Notes: – If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility of the computer network adapter, and then look for the network name. If you cannot find the SSID or the security information for your network, then see the documentation that came with the access point, or contact your system support person.
Additional printer setup 52 Using the Push Button Configuration method 1 From the printer control panel, navigate to: > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup > Wi‑Fi Protected Setup > Start Push Button Method 2 Follow the instructions on the printer display.
Additional printer setup 53 Changing port settings after installing a new network Internal Solutions Port When a new Lexmark Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated since the printer will be assigned a new IP address. All computers that access the printer must be updated with this new IP address.
Additional printer setup 54 6 Type the new IP address in the “Printer Name or IP Address” field. 7 Click OK > Close. For Macintosh users 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Add the printer.
Additional printer setup 55 2 Install the printer driver. a Obtain a copy of the software installer package. • From the Software and Documentation CD that came with your printer • From our Web site: Go to www.lexmark.
Additional printer setup 56 In Windows 7 or earlier 1 Click , or click Start and then click Run. 2 In the Start Search or Run dialog, type devmgmt.msc. 3 Press Enter or click OK. b Double‑click Ports (COM & LPT) to expand the list of available ports. c Do either of the following: • Press and hold the COM port where you attached the serial cable to your computer (example: COM1). • Right‑click the COM port where you attached the serial cable to your computer (example: COM1).
Loading paper and specialty media 57 Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 226 and “Storing paper” on page 74.
Loading paper and specialty media 58 2 Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading.
Loading paper and specialty media 59 3 Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading. 1 2 Notes: • For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length. • When loading legal‑size paper, the length guide extends beyond the base leaving the paper exposed to dust. To protect the paper from dust, you can purchase a dust cover separately.
Loading paper and specialty media 60 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack.
Loading paper and specialty media 61 Notes: • Load with the printable side facedown when using recycled or preprinted paper. • Load prepunched paper with the holes on the top edge toward the front of the tray. • Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.
Loading paper and specialty media 62 Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes. You can also use it for single‑page print jobs on letterhead. 1 Open the multipurpose feeder. 1 2 a Pull the multipurpose feeder extender.
Loading paper and specialty media 63 b Pull the extender gently so that the multipurpose feeder is fully extended and open. 2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. 3 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges.
Loading paper and specialty media 64 • Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. 4 Load the paper or specialty media. Notes: • Do not force paper or specialty media into the multipurpose feeder. • Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides. Overfilling may cause paper jams.
Loading paper and specialty media Note: When loading A6‑size paper, make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place. • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first.
Loading paper and specialty media 66 • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. 5 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder.
Loading paper and specialty media Creating a custom name for a paper type Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu > Custom Names.
Loading paper and specialty media 68 Using the printer control panel 1 From the home screen, navigate to: > Paper Menu > Custom Types 2 Select a custom paper type name, and then select a paper type Note: Paper is the factory default paper type for all user‑defined custom names. 3 Touch . Configuring a custom name Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen.
Paper and specialty media guide 69 Paper and specialty media guide Using specialty media Tips on using letterhead • • • • Use letterhead designed specifically for laser printers. Print samples on the letterhead being considered for use before buying large quantities. Before loading letterhead, flex, fan, and straighten the stack to prevent sheets from sticking together. Page orientation is important when printing on letterhead.
Paper and specialty media guide 70 – Have any exposed adhesive when the flap is in the sealed or closed position – Have bent corners – Have rough, cockle, or laid finishes • Adjust the width guides to fit the width of the envelopes. Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes. Tips on using labels Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets.
Paper and specialty media guide 71 • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introduces semi‑liquid and volatile components into the printer. • Use grain short card stock when possible. Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities.
Paper and specialty media guide 72 For 60–90‑g/m2 (16–24‑lb) bond paper, grain long paper is recommended. Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.
Paper and specialty media guide 73 • Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper) • Surface friction (determines how easily sheets can be separated) • Grain and formation (impacts curling, which also influences the mechanics of how the paper behaves as it moves through the printer) • Brightness and texture (look and feel) Recycled papers are better than ever; however, the amount of recycled content in a paper affects the degree of control ov
Paper and specialty media guide 74 For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can be found at the Environmental Sustainability link. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
Paper and specialty media guide 75 Paper size and dimension Standard 250‑sheet tray Optional 250‑ or Multipurpose 550‑sheet tray feeder ADF Scanner glass Duplex mode Legal 215.9 x 355.6 mm (8.5 x 14 in.) Executive 184.2 x 266.7 mm (7.25 x 10.5 in.) X X Oficio (México) 215.9 x 340.4 mm (8.5 x 13.4 in.) Folio X 215.9 x 330.2 mm (8.5 x 13 in.) Statement X 139.7 x 215.9 mm (5.5 x 8.5 in.) Universal* 76.2 x 127 mm (3 x 5 in.) to 215.9 x 359.92 mm (8.5 x 14.17 in.) 7 3/4 Envelope (Monarch) 98.
Paper and specialty media guide 76 Paper size and dimension Standard 250‑sheet tray Other Envelope Optional 250‑ or Multipurpose 550‑sheet tray feeder X X ADF Scanner glass X X Duplex mode X 85.7 x 165 mm to 215.9 x 355.6 mm (3.375 x 6.50 in. to 8.5 x 14 in.) * Universal is supported in duplex mode only if the width is at least 210 mm (8.27 in.) and the length is at least 279.4 mm (11 in.). The smallest supported Universal size is supported only in the multipurpose feeder.
Printing 77 Printing Printing forms and a document Printing forms Use the Forms and Favorites application to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorites” on page 20.
Printing 78 Adjusting toner darkness Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Quality Menu > Toner Darkness.
Printing 79 Notes: • A flash drive icon appears on the printer home screen when a flash drive is inserted. • If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the printer display. After these print jobs are processed, you may need to view the held jobs list to print documents from the flash drive.
Printing 80 Recommended flash drives File type • Lexar JumpDrive FireFly (512MB and 1GB) • SanDisk Cruzer Micro (512MB and 1GB) • Sony Micro Vault Classic (512MB and 1GB) Documents: • .pdf • .xps Images: • • • • • • • • .dcx .gif .jpeg or .jpg .bmp .pcx .tiff or .tif .png .fls Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer.
Printing 81 Use To Verify Job Expiration Print one copy of a print job and hold the remaining copies. It lets you examine if the first copy is satisfactory or not. The print job is automatically deleted from the printer memory when all copies are printed. Reserve Job Expiration Store print jobs for printing at a later time. Note: The print jobs are held until deleted from the Held Jobs menu.
Printing 82 5 From the printer home screen, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential Jobs > enter the PIN > Print • For other print jobs, navigate to: Held jobs > select your user name > select the print job > specify the number of copies > Print Modifying confidential print settings 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen.
Printing 83 Canceling a print job Canceling a print job from the printer control panel 1 From the printer control panel, touch Cancel Job or press on the keypad. 2 Touch the print job you want to cancel, and then touch Delete Selected Jobs. Note: If you press on the keypad, then touch Resume to return to the home screen. Canceling a print job from the computer For Windows users 1 Open the printers folder.
Copying 84 Copying Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Making copies Making a quick copy 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Copying 85 • The ADF indicator light comes on when the paper is loaded properly. 2 Adjust the paper guides. 3 From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass 1 Place an original document facedown on the scanner glass in the upper left corner. 2 From the home screen, navigate to: Copy > specify the copy settings > Copy It If you have more pages to scan, then place the next document on the scanner glass, and then touch Scan the next page.
Copying 86 3 Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that support transparencies, then navigate to: Manual Feeder > select the size of the transparencies > Transparency 4 Load transparencies into the multipurpose feeder, and then touch Copy It. Copying on letterhead 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Copying 87 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying 88 Copying on both sides of the paper (duplexing) 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying 89 • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Copy > Content 4 Touch the button that best represents the content type of the document you are copying. • Text—The content of the original document is mostly text or line art. • Text/Photo—The original document is a mixture of text, graphics, and photos.
Copying 90 3 From the home screen, navigate to: Copy > enter the number of copies > Collate > select the preferred order of pages > > Copy It Placing separator sheets between copies 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass.
Copying 91 3 From the home screen, navigate to: Copy > Paper Saver > select the output you want > > Copy It Note: If Paper Saver is set to Off, then the Print Page Borders option is unavailable. Placing information on copies Placing a header or footer on pages 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Copying 92 Canceling a copy job Canceling a copy job while the original document is in the ADF When the ADF begins processing a document, touch Cancel Job on the printer control panel. Canceling a copy job while copying pages using the scanner glass From the home screen, touch Cancel Job. Canceling appears on the display. When the job is canceled, the Copy screen appears. Canceling a copy job while pages are being printed 1 From the printer control panel, touch Cancel Job or press on the keypad.
Copying 93 Scale This option lets you scale the document from 25% to 400% of the original document size. You can also set automatic scaling. • When copying to a different paper size, such as from legal‑size to letter‑size paper, set the “Copy from” and “Copy to” paper sizes automatically to scale the scan image to fit the size of the paper onto which you are copying. • To decrease or increase the value by 1%, touch or on the printer control panel.
Copying 94 Advanced Duplex This option lets you specify the document orientation, whether documents are one-sided or two-sided, and how documents are bound. Save As Shortcut This option lets you save the current settings by assigning a shortcut name. Note: Selecting this option automatically assigns the next available shortcut number. Margin Shift This option lets you increase or reduce the size of the margin of a page by shifting the scanned image. Touch to set the margin you want.
Copying 95 Paper Saver This option lets you print two or more pages of an original document on the same page. Paper Saver is also called Nup printing where N stands for the number of pages. For example, 2-up would print two pages of your document on a single page, and 4-up would print four pages of your document on a single page.
E-mailing 96 E-mailing Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). You can use the printer to e‑mail scanned documents to one or more recipients in three ways. You can type the e‑mail address, use a shortcut number, or use the address book.
E-mailing 97 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings. 3 From the Other Settings column, click Manage Shortcuts > E-mail Shortcut Setup. 4 Type a unique name for the e‑mail recipient, and then type the e‑mail address.
E-mailing 98 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. Note: To avoid a cropped image, make sure that the size of the original document and the copy paper size are the same.
E-mailing 99 3 From the home screen, navigate to: E-mail > Recipient(s) > > type the name of the recipient > 4 Touch the name of the recipient. To search for additional recipients, touch New Search, and then type the name of the next recipient. 5 Touch > E‑mail It. Customizing e-mail settings Adding e-mail subject and message information 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
E-mailing 100 • JPEG—Create and attach a separate file for each page of your original document, viewable by most Web browsers and graphics programs. • XPS—Create a single XML Paper Specification (XPS) file with multiple pages, viewable using an Internet Explorerhosted viewer and the .NET Framework, or by downloading a third‑party standalone viewer. 5 Touch > E‑mail It. Note: If you selected Secure PDF, then you will be prompted to enter your password twice.
E-mailing 101 Darkness This option lets you adjust how light or dark your scanned documents are in relation to the original document. Resolution This option lets you adjust the output quality of your e-mail. Increasing the image resolution increases the e-mail file size and the time needed to scan your original document. Decreasing the image resolution reduces the file size. Send As This option lets you set the output type for the scan image.
E-mailing 102 Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on only one side or on both sides of the paper. This also identifies what needs to be scanned for inclusion in the e-mail. • Orientation—This specifies the orientation of the original document, and then changes the Sides (Duplex) and Binding settings to match the orientation.
Faxing 103 Faxing Note: The fax function is available only in select printer models. Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Setting up the printer to fax CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm.
Faxing 104 Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity, or individual sending the message) and fax number (telephone number of the sending fax machine, business, other entity, or individual). For more information, see “Regulatory notices for telecommunication terminal equipment” on page 308.
Faxing 105 4 In the Fax Number field, enter the printer fax number. 5 Click Submit. Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: 1 Connect one end of the telephone cable that came with the printer to the 2 Connect the other end of the telephone cable to an active analog wall jack. port of the printer.
Faxing 106 Tips for this setup: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off). • If you want to receive faxes automatically (Auto Answer On), then set the printer to pick up on any number of rings that you want.
Faxing 107 Connected to different wall jacks PHONE LINE To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On). • Set the printer to pick up calls two rings after the answering machine.
Faxing 108 Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. 3 Connect the telephone to the port of the printer. Tips for this setup: • This setup works best if you subscribe to a distinctive ring service.
Faxing 109 Scenario 2: Digital Subscriber Line (DSL) A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same line for analog voice calls (including faxes) and digital Internet access.
Faxing 110 Scenario 3: VoIP telephone service To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge additional cost for activation of the second phone port. 3 Connect the telephone to the port of the printer.
Faxing 111 Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem 1 Connect one end of the telephone cable that came with your printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge additional cost for activation of the second phone port.
Faxing 112 Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility 1 Connect one end of the telephone cable that came with your printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog telephone wall jack. 3 Connect your analog telephone to the port of the printer.
Faxing 113 If the wall jack or equipment in your facility is not compatible with this type of connection, then you need to use a telephone adapter. An adapter for your country or region may not come with your printer, and you may need to purchase it separately. There may be an adapter plug installed in the port of the printer. If you are using a telephone adapter or a facility port of the printer.
Faxing 114 Connecting the printer to a non‑RJ‑11 wall jack LINE EXT 1 Connect one end of the telephone cable that came with printer to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ‑11 connector, then connect it directly to the telephone adapter.
Faxing 115 Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. N F N Connect the printer to any of the N ports.
Faxing 116 1 Connect one end of the telephone cable that came the printer to the port of the printer. 2 Connect the other end of the telephone cable to the RJ‑11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown. Note: Do not remove the adapter plug from the telephone system.
Faxing 117 3 In the Fax Name field, type the name to be printed on all outgoing faxes. 4 In the Fax Number field, enter the printer fax number. 5 Click Submit. Setting the date and time You can set the date and time so that they are printed on every fax you send. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Faxing 118 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, touch Fax. 4 From the printer control panel keypad, enter the fax number or the shortcut number.
Faxing 119 Sending a fax using a shortcut number Fax shortcuts are like the speed dial numbers on a telephone or a fax machine. A shortcut number (1–999) can contain a single recipient or multiple recipients. 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass.
Faxing 120 3 From the home screen, navigate to: Fax > enter the fax number > Options > Delayed Send Note: If Fax Mode is set to Fax Server, then the Delayed Send button does not appear. Faxes waiting for transmission are listed in the fax queue. 4 Specify the time the fax will be transmitted, and then touch . 5 Touch Fax It. Note: The document is scanned, and then faxed at the scheduled time.
Faxing 121 3 Type a unique name for the shortcut, and then touch . 4 Verify that the shortcut name and number are correct, and then touch OK. If the name or number is incorrect, then touch Cancel, and then reenter the information. Customizing fax settings Changing the fax resolution 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Faxing 122 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Reports. 3 Click Fax Job Log or Fax Call Log. Blocking junk faxes 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Faxing 123 Holding and forwarding faxes Holding faxes This option lets you hold received faxes from printing until they are released. Held faxes can be released manually or at a scheduled day or time. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Faxing 124 Understanding the fax options Content This option lets you specify the content type and source of the original document. Select from the following content types: • • • • Graphics—The original document is mostly business‑type graphics, such as pie charts, bar charts, and animations. Photo—The original document is mostly a photo or an image. Text—The content of the original document is mostly text or line art. Text/Photo—The original document is a mixture of text, graphics, and photos.
Faxing 125 Custom Job This option lets you combine multiple scan jobs into a single job and appears only when a working printer hard disk is installed. Scan Preview This option lets you view the first page of the image before it is included in the fax. When the first page is scanned, the scanning is paused and a preview image appears. Note: This option appears only when a working printer hard disk is installed. Delayed Send This option lets you send a fax at a later time or date.
Scanning 126 Scanning Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a computer or a flash drive. The computer does not have to be directly connected to the printer for you to receive Scan to PC images.
Scanning 127 Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a File Transfer Protocol (FTP) server. Only one FTP address may be sent to the server at a time.
Scanning 128 Scanning to an FTP address You can use the printer to send scanned documents to an FTP address in a number of ways. You can type the FTP address, use a shortcut number, or use the address book. You can also use the Multi Send, Scan to Network, or MyShortcut application from the printer home screen. For more information, see the “Activating the home screen applications” on page 20.
Scanning 129 Scanning to a computer or flash drive Automatic Document Feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a computer or a flash drive. The computer does not have to be directly connected to the printer for you to receive Scan to PC images.
Scanning 130 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. b If you are loading a document into the ADF tray, then adjust the paper guides. c Do either of the following: • Press #, and then enter the shortcut number using the keypad.
Scanning 131 7 From the printer control panel, touch Scan to Computer and then select from the following options: • Scan—Scan and save the document directly to a selected location on the computer. • Scan for Print—Scan and automatically print the document. • Scan for E‑mail—Attach a scanned document to an e‑mail. • Scan for Fax—Attach a scanned document to be sent through fax.
Scanning 132 Note: Selecting this option automatically assigns the next available shortcut number. Original Size This option lets you set the paper size of the documents you are going to scan. When Original Size is set to Mixed Sizes, you can scan an original document that contains mixed paper sizes (letter‑ and legal‑size pages). Darkness This option lets you adjust how light or dark the scanned documents are in relation to the original document.
Scanning 133 • Photo/Film—The original document is a photo from film. • Press—The original document was printed using a printing press. Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on only one side or on both sides of the paper. • Orientation—This specifies the orientation of the original document, and then changes the Sides (Duplex) and Binding settings to match the orientation.
Understanding the printer menus 134 Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Default Source Paper Size/Type Menu Settings Page Device Statistics Active NIC Configure MP Stapler Test Standard USB Edit Security Settings Miscellaneous Security Settings Substitute Size Paper Texture Network Setup Page1 Network [x] Setup Page Parallel [x] Serial [x] Paper Weight Shortcut List SMTP Setup Paper Loading Fax Job Log Security Audit Log Custom Types Fa
Understanding the printer menus 135 Paper menu Default Source menu Use To Default Source Tray [x] Multipurpose Feeder Manual Paper Manual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for Multipurpose Feeder to appear as a menu setting. • If two trays contain paper of the same size and type, and the trays have the same settings, then the trays are automatically linked.
Understanding the printer menus 136 Use To Tray [x] Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the type of paper loaded in each tray.
Understanding the printer menus 137 Use To Multipurpose Feeder Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type loaded in the multipurpose feeder. Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the size of the paper being manually loaded.
Understanding the printer menus 138 Use To Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type being manually loaded. Manual Envelope Size 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the envelope size being manually loaded.
Understanding the printer menus 139 Substitute Size menu Use To Substitute Size Off Statement/A5 Letter/A4 All Listed Substitute a specified paper size if the requested paper size is not available. Notes: • All Listed is the factory default setting. All available substitutions are allowed. • Off indicates that no size substitutions are allowed. • Setting a size substitution lets the print job continue without Change Paper appearing.
Understanding the printer menus 140 Use To Rough Envelope Texture Rough Specify the relative texture of the rough envelopes loaded. Letterhead Texture Smooth Normal Rough Specify the relative texture of the letterhead loaded. Preprinted Texture Smooth Normal Rough Specify the relative texture of the preprinted paper loaded. Colored Texture Smooth Normal Rough Specify the relative texture of the colored paper loaded.
Understanding the printer menus 141 Use To Transparency Weight Light Normal Heavy Specify the relative weight of the transparencies loaded. Recycled Weight Light Normal Heavy Specify the relative weight of the recycled paper loaded. Labels Weight Light Normal Heavy Specify the relative weight of the labels loaded. Bond Weight Light Normal Heavy Specify the relative weight of the bond paper loaded. Envelope Weight Light Normal Heavy Specify the relative weight of the envelope loaded.
Understanding the printer menus 142 Use To Rough/Cotton Weight Light Normal Heavy Specify the relative weight of the cotton or rough paper loaded. Custom [x] Weight Light Normal Heavy Specify the relative weight of the custom paper loaded. Note: Normal is the factory default setting. Notes: • Normal is the factory default setting. • The options appear only when the custom type is supported.
Understanding the printer menus 143 Use To Custom [x] Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Note: Custom [x] Loading is available only if the custom type is supported. Notes: • Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing Preferences or Print dialog. • If Duplex is selected, then all print jobs are sent through the duplex unit, including one‑sided jobs.
Understanding the printer menus 144 Custom Scan Sizes menu Use To Custom Scan Size [x] Scan Size Name Width Height Orientation Portrait Landscape 2 scans per side Off On Specify a custom scan size name and page orientation. Notes: • The custom scan size name replaces Custom Scan Size [x] in the printer menus. • ADF Media Type is the factory default setting for custom scan sizes 3, 4, 5, and 6. • 8.5 inches is the U.S. factory default setting for Width.
Understanding the printer menus 145 Use To Feed Direction Short Edge Long Edge Specify the feed direction if the paper can be loaded in either direction. Notes: • Short Edge is the factory default setting. • Long Edge appears only when the longest edge is shorter than the maximum width supported in the tray.
Understanding the printer menus 146 Use To Fax Shortcuts Print a report containing information about fax shortcuts. FTP Shortcuts Print a report containing information about FTP shortcuts. Profiles List Print a list of profiles stored in the printer. Print Fonts Print a report of all the fonts available for the printer language currently set in the printer. Print Directory Print a list of all the resources stored in an optional flash memory card or printer hard disk.
Understanding the printer menus 147 Use To PS SmartSwitch On Off Set the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PS SmartSwitch is disabled, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu.
Understanding the printer menus 148 Reports menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Reports • Network/Ports > Network [x] > Network [x] Setup > Reports Use To Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address.
Understanding the printer menus 149 Use To Netmask View or change the current TCP/IP netmask. Gateway View or change the current TCP/IP gateway. Enable DHCP On Off Specify the DHCP address and parameter assignment. Enable RARP On Off Specify the RARP address assignment setting. Enable BOOTP On Off Specify the BOOTP address assignment setting. Enable AutoIP Yes No Specify the Zero Configuration Networking setting.
Understanding the printer menus 150 Note: This menu is available only in network printers or printers that are attached to print servers. Use To Enable IPv6 On Off Enable IPv6 in the printer. Auto Configuration On Off Specify whether or not the wireless network adapter accepts the automatic IPv6 address configuration entries provided by a router. View Hostname Set the host name. View Address Note: These settings can be changed only from the Embedded Web Server.
Understanding the printer menus 151 Use To Compatibility 802.11b/g 802.11b/g/n Specify the wireless standard for the wireless network. Choose Network Select an available network for the printer to use. View Signal Quality View the quality of the wireless connection. View Security Mode View the encryption method for the wireless network. Note: The 802.11b/g/n is the factory default setting.
Understanding the printer menus 152 Use To PS SmartSwitch On Off Set the printer to automatically switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PCL emulation if the PCL SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if the PCL SmartSwitch is set to Off.
Understanding the printer menus 153 Use To ENA Address yyy.yyy.yyy.yyy Set the network address information for an external print server. ENA Netmask yyy.yyy.yyy.yyy Set the netmask information for an external print server. ENA Gateway yyy.yyy.yyy.yyy Set the gateway information for an external print server. Note: This menu is available only when the printer is attached to an external print server through the USB port.
Understanding the printer menus 154 Use To Device‑Initiated E‑mail None Use Device SMTP Credentials Specify what credentials will be used when communicating to the SMTP server. Notes: User‑Initiated E‑mail None Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user • None is the factory default setting for Device‑Initiated E‑mail and User‑Initiated E‑mail.
Understanding the printer menus 155 Confidential Print menu Use To Max Invalid PIN Off 2–10 Limit the number of times an invalid PIN can be entered. Notes: • This menu appears only when a formatted, non-defective printer hard disk is installed. • Once the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Limit the amount of time a confidential print job stays in the printer before it is deleted.
Understanding the printer menus 156 Use To Automatic Method Single pass Multiple pass Mark all disk space used by a previous print job. This method does not permit the file system to reuse this space until it has been cleared. Notes: • “Single pass” is the factory default setting. • Only automatic wiping enables users to erase temporary data files without having to turn off the printer for an extended amount of time.
Understanding the printer menus 157 Use To Time Zone [list of time zones] Select the time zone. Automatically observe DST On Off Set the printer to use the applicable daylight saving time (DST) start and end times associated with the printer Time Zone setting. Enable NTP On Off Enable Network Time Protocol, which synchronizes the clocks of devices on a network. Note: GMT is the factory default settings. Note: On is the factory default setting. Notes: • On is the factory default setting.
Understanding the printer menus 158 Use To Eco-Mode Off Energy Energy/Paper Paper Minimize the use of energy, paper, or specialty media. Notes: • Off is the factory default setting. This resets the printer to its factory default settings. • Energy minimizes the power used by the printer. Performance may be affected, but print quality is not. • Energy/Paper minimizes the use of power and of paper and specialty media. • Paper minimizes the amount of paper and specialty media needed for a print job.
Understanding the printer menus 159 Use To Keyboard Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski Swiss German Swiss French Korean Magyar Turkish Czech Simplified Chinese Traditional Chinese Japanese Custom Key [x] Specify a language and custom key information for the printer control panel keyboard. The additional tabs enable access to accent marks and symbols.
Understanding the printer menus 160 Use To Displayed Information Left side Right side Custom Text [x] Specify what is displayed on the upper left and right corners of the home screen. For the “Left side” and “Right side” options, select from the following options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Custom Text [x] Model Name Notes: • IP Address is the factory default setting for Left side.
Understanding the printer menus 161 Use To Displayed Information (continued) Paper Jam Load Paper Service Errors Customize the displayed information for Paper Jam, Load Paper, and Service Errors. Select from the following options: Display Yes No Message to display Default Alternate Default [text entry] Alternate [text entry] Notes: • No is the factory default setting for Display. • Default is the factory default setting for “Message to display.
Understanding the printer menus 162 Use To Time Format 12 hour A.M./P.M. 24 hour clock Format the printer time. Screen Brightness 20–100 Set the brightness of the printer display. One Page Copy Off On Set copies from the scanner to only one page at a time. Audio Feedback Button Feedback On Off Volume 1–10 Specify whether icons and buttons have audio feedback. Show Bookmarks Yes No Specify whether bookmarks are displayed from the Held Jobs area.
Understanding the printer menus 163 Use To Alarms Alarm Control Cartridge Alarm Set an alarm to sound when the printer requires user intervention. When activated, Alarm Control lets you set the number of times that the alarm sounds, while Cartridge Alarm lets you stop printing when a cartridge-low condition occurs. For each alarm type, select from the following options: Off Single Continuous Notes: • Single is the factory default setting for Alarm Control. This sounds three quick beeps.
Understanding the printer menus 164 Use To Hibernate Timeout on Connection Hibernate Do Not Hibernate Set the printer to hibernate mode even when there is an active Ethernet or fax connection. Notes: • Do Not Hibernate is the factory default setting. • The fax function is available only in select printer models. Timeouts Screen Timeout 15–300 Set the amount of time in seconds the printer waits before returning the display to the Ready state.
Understanding the printer menus 165 Use To Error Recovery Max Auto Reboots 1–20 Determine the number of automatic reboots the printer can perform. Print Recovery Auto Continue Disabled 5–255 Let the printer automatically continue printing from certain offline situations when these are not resolved within the specified time period. Print Recovery Jam Recovery On Off Auto Specify whether the printer reprints jammed pages. Note: 5 is the factory default setting.
Understanding the printer menus 166 Use To Export Configuration Package Export Export the printer configuration package to a flash drive. Note: The configuration package cannot be exported unless a flash drive is attached to the printer. Copy Settings menu Use To Content Type Text Graphics Text/Photo Photo Specify the content of the original document. Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Specify how the original document was produced.
Understanding the printer menus 167 Use To Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3) Keep the pages of a print job stacked in sequence when printing multiple copies. Staple Off On Enable or disable the staple finisher. Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. ID Card Specify the paper size of the original document.
Understanding the printer menus 168 Use To Darkness 1–9 Specify the level of darkness for the copy job. Number of Copies 1–999 Specify the number of copies for the copy job. Header/Footer [Location] Off Date/Time Page number Custom text Print on All pages First page only All but first page Custom text Specify the header or footer information and its location on the page. Overlay Confidential Copy Draft Urgent Custom Off Specify the overlay text printed on each page of the copy job.
Understanding the printer menus 169 Use To Auto Center Off On Automatically align the content at the center of the page. Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning and to adjust the dropout setting for each color threshold. Contrast 0–5 Best for content Specify the contrast used for the copy job. Mirror Image Off On Create a mirror image of the original document.
Understanding the printer menus 170 Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job through a telephone line. Note: The fax function is available only in select printer models. Use To Fax Name Specify the name of the fax in the printer. Fax Number Specify the number assigned to the fax. Fax ID Fax Name Fax Number Specify how the fax is identified.
Understanding the printer menus 171 Use To Fax Cover Page Fax Cover Page Off by default On by default Never use Always use Include to Field On Off Include from Field On Off From Include Message Field On Off Message Include Logo On Off Include Footer [x] On Off Footer [x] Configure the fax cover page. Use To Resolution Standard Fine 200 dpi Super Fine 300 dpi Ultra Fine 600 dpi Specify quality in dots per inch (dpi).
Understanding the printer menus 172 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the paper size of the original document. Sides (Duplex) Off Long edge Short edge Specify the page orientation of text and graphics. Note: Mixed Sizes is the U.S. factory default setting. A4 is the international factory default setting.
Understanding the printer menus 173 Use To Dialing Prefix Rules Prefix Rule [x] Establish a dialing prefix rule. Automatic Redial 0–9 Specify the number of times the printer tries to send the fax to a specified number. Redial frequency 1–200 Specify the number of minutes between redials. Behind a PABX Yes No Enable or disable switchboard blind dialing without a dial tone. Enable ECM Yes No Enable or disable Error Correction Mode for fax jobs.
Understanding the printer menus 174 Use To Background Removal ‑4 to 4 Adjust the amount of background visible on a scanned image. Contrast 0–5 Best for content Specify the contrast in the scanned image. Mirror Image Off On Create a mirror image of the original document. Negative Image Off On Create a negative image of the original document. Shadow Detail ‑4 to 4 Adjust the amount of shadow detail visible. Adjust ADF Skew Auto Off On Correct the slight skew in the scanned image.
Understanding the printer menus 175 Use To Auto Reduction On Off Scale an incoming fax job so that it fits the size of the paper loaded in the designated fax source. Paper Source Auto Tray [x] Multipurpose Feeder Specify the paper source for printing incoming fax jobs. Sides (Duplex) Off On Enable two‑sided (duplex) printing for incoming fax jobs. Separator Sheets Off Before Job After Job Enable the printer to include separator sheets for incoming fax jobs.
Understanding the printer menus 176 Use To Block No Name Fax Off On Enable blocking of incoming faxes sent from devices with no station ID or fax ID specified. Banned Fax List Enable the list of blocked fax numbers stored in the printer. Note: Off is the factory default setting. Note: You can enter up to 512 characters. Use To Transmission Log Print log Do not print log Print only for error Enable printing of a transmission log after each fax job.
Understanding the printer menus 177 Use To Ringer Volume Off On Control the fax speaker ringer volume. Use To All Rings Single Ring Only Double Ring Only Triple Ring Only Single or Double Rings Only Single or Triple Rings Only Double or Triple Rings Only Note: On is the factory default setting. Specify ring patterns when the printer is answering calls. Note: All Rings is the factory default setting.
Understanding the printer menus 178 Use To E‑mail Server Setup Web Link Setup Server Login Password Path File Name Web Link Define the e‑mail server path name, for example: /directory/path. Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) Specify the format of the scanned file. PDF Version 1.2–1.7 A–1a Set the version of the PDF file that will be scanned for e‑mailing. Content Type Text Graphics Text/Photo Photo Specify the content of the original document.
Understanding the printer menus 179 Use To Orientation Portrait Landscape Specify the page orientation of the scanned image. Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the paper size of the document being scanned. Sides (Duplex) Off Long edge Short edge Specify the page orientation of text and graphics.
Understanding the printer menus 180 Use To Photo Default 5–90 Set the quality of a photo image in relation to file size and the quality of the image. E‑mail images sent as Attachment Web Link Specify how the images are sent. Use Multi‑Page Tiff On Off Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan‑to‑e-mail job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page of the job.
Understanding the printer menus 181 Use To Color Balance Cyan‑Red Magenta-Green Yellow-Blue Enable an equal balance of colors in the output. Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning and to adjust the dropout setting for each color threshold. Contrast 0–5 Best for content Specify the contrast of the output.
Understanding the printer menus 182 Use To Use cc:/bcc: Off On Enable the use of the cc and bcc fields. Note: Off is the factory default setting. FTP Settings menu Use To Format PDF (.pdf) Secure PDF (.pdf) TIFF (.tif) JPEG (.jpg) XPS (.xps) Specify the format of the file for FTP sending. PDF Version 1.2–1.7 A–1a Set the version level of the PDF file for FTP sending. Content Type Text Graphics Text/Photo Photo Specify the content of the original document.
Understanding the printer menus 183 Use To Orientation Portrait Landscape Specify the page orientation of the scanned image. Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the paper size of the original document. Sides (Duplex) Off Long edge Short edge Specify the page orientation of text and graphics.
Understanding the printer menus 184 Use To Photo Default 5–90 Set the quality of a photo image in relation to the file size and quality of the image. Use Multi‑Page TIFF On Off Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan‑to‑FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page of the job. Note: 50 is the factory default setting.
Understanding the printer menus 185 Use To Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning, and how much the dropout is increased or decreased. Contrast 0–5 Best for content Specify the contrast of the output. Mirror Image Off On Create a mirror image of the original document. Negative Image Off On Create a negative image of the original document.
Understanding the printer menus 186 Flash Drive menu Use To Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) Specify the format of the file to be sent through FTP. PDF Version 1.2–1.7 A–1a Set the version of the PDF file to be sent through FTP. Content Type Text Graphics Text/Photo Photo Specify the content of the original document. Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Specify how the original document was produced.
Understanding the printer menus 187 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the paper size of the original document. Sides (Duplex) Off Long edge Short edge Specify the page orientation of text and graphics. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting.
Understanding the printer menus 188 Use To Use Multi‑Page TIFF On Off Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan‑to‑FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page. Notes: • On is the factory default setting. • This menu setting applies to all scan functions. Scan Bit Depth 1 bit 8 bit Enable the Text/Photo mode to have smaller file sizes by using 1‑bit images.
Understanding the printer menus 189 Use To Sharpness 1–5 Adjust the amount of sharpness on a scanned image. Temperature ‑4 to 4 Enable the user to specify “warm” or “cool” outputs. "Cool” values generate a bluer output than the default while “warm” values generate a redder output than the default. Note: 3 is the factory default setting. Note: 0 is the factory default setting. Copies 1–999 Specify a default number of copies for each print job. Note: 1 is the factory default setting.
Understanding the printer menus 190 Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the positioning of multiple‑page images. Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether blank separator sheets are inserted. Notes: • Horizontal is the factory default setting. • Positioning depends on the number of page images and whether they are in portrait or in landscape orientation. Notes: • Off is the factory default setting.
Understanding the printer menus 191 Use To Print Area Normal Whole Page Set the logical and physical printable area. Notes: • Normal is the factory default setting. When attempting to print data in the non‑printable area defined by the Normal setting, the printer clips the image at the boundary. • Whole Page allows the image to be moved into the non‑printable area defined by the Normal setting, but the printer will clip the image at the Normal setting boundary.
Understanding the printer menus 192 Finishing menu Use To Sides (Duplex) 1 sided 2 sided Specify whether two‑sided (duplex) printing is set as the user default setting for all print jobs. Notes: • “1 sided” is the factory default setting. • You can set two‑sided printing from the software program. For Windows users: Click File > Print, and then click Properties, Preferences, Options, or Setup.
Understanding the printer menus 193 Use To Paper Saver Off 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Print multiple pages on one sheet of paper. Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the order in which pages are printed on a single sheet when using Paper Saver. Paper Saver Orientation Auto Landscape Portrait Specify the orientation in which pages are printed on a single sheet. Paper Saver Border None Solid Print a border when using Paper Saver.
Understanding the printer menus 194 Use To Enhance Fine Lines On Off Enable a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts. Notes: • Off is the factory default setting. • You can set this option from the printer software. For Windows users, click File > Print, and then click Properties, Preferences, Options, or Setup. For Macintosh users, choose File > Print, and then adjust the settings from the Print dialog and pop‑up menus.
Understanding the printer menus 195 Use To Disk Near Full Action None E‑mail Current Log E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post Current Log Post & Delete Current Log Post & Delete Oldest Log Delete Current Log Delete Oldest Log Delete All Logs Delete All But Current Determine and set how the printer responds when the printer hard disk is nearly full.
Understanding the printer menus 196 Use To Format Flash Yes No Format the flash memory. Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted. Notes: • Yes deletes all data stored in flash memory. • No cancels the format request. • Flash memory refers to the memory added by installing a flash memory card in the printer. • The flash memory option card must not be read/write‑ or write‑protected.
Understanding the printer menus 197 Use To Annotations Do Not Print Print Print annotations in a PDF. Note: Do Not Print is the factory default setting. PostScript menu Use To Print PS Error On Off Print a page containing the PostScript error. Lock PS Startup Mode On Off Disable the SysStart file. Font Priority Resident Flash/Disk Establish the font search order. Note: Off is the factory default setting. Note: Off is the factory default setting.
Understanding the printer menus 198 Use To PCL Emulation Settings Point Size 1.00–1008.00 Change the point size for scalable typographic fonts. Notes: • 12 is the factory default setting. • Point size refers to the height of the characters in the font. One point equals approximately 0.014 of an inch. This can be increased or decreased in 0.25‑point increments. PCL Emulation Settings Pitch 0.08–100.00 Specify the font pitch for scalable monospaced fonts. Notes: • 10 is the factory default setting.
Understanding the printer menus 199 Use To Tray Renumber Assign MP Feeder Off None 0–199 Assign Tray [x] Off None 0–199 Assign Manual Paper Off None 0–199 Assign Manual Envelope Off None 0–199 Configure the printer to work with printer software or programs that use different source assignments for trays and feeders.
Understanding the printer menus 200 HTML menu Use Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Intl CG Times Intl Courier Intl Univers To Joanna MT Letter Gothic Lubalin Graph Marigold MonaLisa Recut Monaco New CenturySbk New York Optima Oxford Palatino StempelGaramond Taffy Times TimesNewRoman Univers Zapf Chancery NewSansMTCS NewSansMTCT N
Understanding the printer menus 201 Use To Margin Size 8–255 mm Set the page margin for HTML documents. Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1‑mm increments. Backgrounds Do Not Print Print Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting. Image menu Use To Auto Fit On Off Select the optimal paper size, scaling, and orientation. Invert On Off Invert bitonal monochrome images.
Understanding the printer menus 202 Menu item Description E‑mail Guide Provides information about sending e‑mails using addresses, shortcut numbers, or the address book, and about changing settings Fax Guide Provides information about sending faxes using fax numbers, shortcut numbers, or the address book, and about changing settings FTP Guide Provides information about scanning documents directly to an FTP server using an FTP address, shortcut numbers, or the address book, and about changing settin
Saving money and the environment 203 Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.
Saving money and the environment 204 Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 226. Saving energy Using Eco‑Mode 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Saving money and the environment 205 Use To On Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a document is ready to print. There will be a short delay before the first page is printed. Off Use factory default settings. Note: This setting supports the performance specifications of the printer. 3 Click Submit. Adjusting Sleep mode To save energy, decrease the number of minutes the printer waits before it enters Sleep mode.
Saving money and the environment 206 Using Hibernate Mode Hibernate is an ultra‑low power operating mode. When operating in Hibernate mode, the printer is essentially off, and all other systems and devices are powered down safely. Note: The Hibernate and Sleep modes can be scheduled. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen.
Saving money and the environment 207 Using the printer control panel 1 From the home screen, navigate to: > Settings > General Settings > Screen Brightness 2 In the Screen Brightness field, enter the brightness percentage you want for the display. 3 Touch . Recycling Lexmark provides collection programs and environmentally progressive approaches to recycling. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.
Saving money and the environment 208 To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the prepaid shipping label. You can also do the following: 1 Go to www.lexmark.com/recycle. 2 From the Toner Cartridges section, select your country or region. 3 Follow the instructions on the computer screen.
Securing the printer 209 Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Types of memory Description Volatile memory Your printer uses standard Random Access Memory (RAM) to temporarily buffer user data during simple print and copy jobs. Non-volatile memory Your printer may use two forms of non-volatile memory: EEPROM and NAND (flash memory).
Securing the printer 210 Erasing non‑volatile memory • Individual settings, device and network settings, security settings, and embedded solutions—Erase information and settings by selecting Wipe All Settings in the Configuration menu. • Fax data—Erase fax settings and data by selecting Wipe All Settings in the Configuration menu. 1 Turn off the printer. 2 Hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress bar appears.
Securing the printer 211 • Disk wiping can take from several minutes to more than an hour, during which the printer will be unavailable for other user tasks. 5 Touch Back > Exit Config Menu. The printer will perform a power‑on reset, and then return to normal operating mode. Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a printer hard disk installed.
Securing the printer 212 • A status bar will indicate the progress of the disk wiping task. After the disk has been encrypted, the printer will return to the Enable/Disable screen. 5 Touch Back > Exit Config Menu. The printer will perform a power‑on reset, and then return to normal operating mode.
Maintaining the printer 213 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. 1 Make sure that the printer is turned off and unplugged from the electrical outlet.
Maintaining the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Clean all the areas shown, and then let them dry. 1 White underside of the scanner cover 2 Scanner glass 3 ADF glass 4 White underside of the ADF cover 4 Close the scanner cover.
Maintaining the printer 215 Checking the status of parts and supplies Checking the status of parts and supplies on the printer control panel From the home screen, touch Status/Supplies > View Supplies. Checking the status of parts and supplies from the Embedded Web Server Note: Make sure the computer and the printer are connected to the same network. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the home screen.
Maintaining the printer 216 Ordering toner cartridges Notes: • Estimated cartridge yield is based on the ISO/IEC 19752 standard. • Extremely low print coverage for extended periods of time may negatively affect actual yield.
Maintaining the printer 217 Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of toner from toner cartridge. For more information on replacing the imaging unit, see the instruction sheet that came with the supply. Part name Lexmark Return Program Regular Imaging unit 500Z 500ZA Ordering a maintenance kit Notes: • Using certain types of paper may require more frequent replacement of the maintenance kit.
Maintaining the printer 218 Replacing supplies Replacing the toner cartridge 1 Press the button on the right side of the printer, and then open the front door. 2 1 2 Pull the toner cartridge out using the handle. 3 Unpack the toner cartridge, and then remove all packing materials. 4 Shake the new cartridge to redistribute the toner.
Maintaining the printer 219 5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 6 Close the front door. Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door.
Maintaining the printer 220 2 Pull the toner cartridge out using the handle. 3 Lift the green handle, and then pull the imaging unit out of the printer. 4 Unpack the new imaging unit, and then shake it. 5 Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Maintaining the printer 221 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. 8 Close the front door.
Maintaining the printer 222 Moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet. • Disconnect all cords and cables from the printer before moving it.
Managing the printer 223 Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Managing the printer 224 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Reports, and then click the type of report you want to view.
Managing the printer 225 Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. For more information, see “Printing a menu settings page” on page 56. If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All Settings option. For more information, see “Erasing non‑volatile memory” on page 210.
Clearing jams 226 Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jams occur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser. Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing.
Clearing jams 227 • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it.
Clearing jams 228 Notes: • When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints to the standard bin after a jammed page has been cleared. Check your printed output stack for discarded pages. • When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting does not guarantee that the page will reprint.
Clearing jams 229 [x]‑page jam, open front door. [20y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1 Press the button on the right side of the printer, and then open the front door. 2 1 2 Pull the toner cartridge out using the handle.
Clearing jams 230 3 Lift the green handle, and then pull the imaging unit out of the printer. Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. 4 Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Clearing jams 231 Note: Make sure all paper fragments are removed. 7 Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer.
Clearing jams 232 9 Close the front door. 10 From the printer control panel, touch models, select Next > to clear the message and continue printing. For non‑touch‑screen printer > Clear the jam, press OK > . [x]‑page jam, open rear door. [20y.xx] 1 Open the front door to loosen the jammed paper in the rear door. 2 1 2 Gently pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Clearing jams 233 4 Close the rear door, and then the front door. 5 From the printer control panel, touch models, select Next > to clear the message and continue printing. For non‑touch‑screen printer > Clear the jam, press OK > . [x]‑page jam, clear standard bin. [20y.xx] 1 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 From the printer control panel, touch models, select Next > to clear the message and continue printing.
Clearing jams [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1 Pull the tray completely out of the printer. 2 Locate the blue lever, and then pull it down to release the jam. 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 235 4 Insert the tray. 5 From the printer control panel, touch models, select Next > to clear the message and continue printing. For non‑touch‑screen printer > Clear the jam, press OK > . [x]‑page jam, open tray [x]. [24y.xx] 1 Pull the tray completely out of the printer. Note: The message on the printer display indicates the tray where the jammed paper is located. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 236 3 Insert the tray. 4 From the printer control panel, touch models, select Next > to clear the message and continue printing. For non‑touch‑screen printer > Clear the jam, press OK > . [x]‑page jam, clear manual feeder. [25y.xx] 1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 Flex the sheets of paper back and forth to loosen them, and then fan them.
Clearing jams 237 3 Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. 4 From the printer control panel, touch models, select Next > to clear the message and continue printing. For non‑touch‑screen printer > Clear the jam, press OK > . [x]‑page jam, open automatic feeder top cover. [28y.xx] 1 Remove all original documents from the ADF tray. Note: The message is cleared when the pages are removed from the ADF tray.
Clearing jams 238 5 Straighten the edges of the original documents, then load the original documents into the ADF, and then adjust the paper guide. 6 From the printer control panel, touch models, select Next > to clear the message and continue printing. For non‑touch‑screen printer > Clear the jam, press OK > .
Troubleshooting 239 Troubleshooting Understanding printer messages Cartridge low [88.xy] You may need to order a toner cartridge. If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. Cartridge nearly low [88.xy] If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm.
Troubleshooting 240 Change [paper source] to [paper size] load [orientation] Try one or more of the following: • Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the Paper menu on the printer control panel, and then select Finished changing paper. For non‑touch‑screen printer models, press to confirm. • Cancel the print job.
Troubleshooting 241 From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm. Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, select Continue to ignore the message and continue printing. For non‑touch‑screen printer models, press to confirm. • Cancel the current print job. For non‑touch‑screen printer models, press • Install additional printer memory. to confirm.
Troubleshooting 242 Fax partition inoperative. Contact system administrator. Try either of the following: • From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to confirm. • Turn the printer off, and then turn it back on. If the message appears again, then contact your system support person or see the “Setting up the printer to fax” section of the User’s Guide. Fax server 'To Format' not set up. Contact system administrator.
Troubleshooting 243 Imaging unit very low, [x] estimated pages remain [84.xy] You may need to replace the imaging unit very soon. For more information, see the "Replacing supplies" section of the User’s Guide. If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. Incorrect paper size, open [paper source] [34] Note: The paper source can be a tray or a feeder.
Troubleshooting 244 Insufficient memory to collate job [37] Try one or more of the following: • From the printer control panel, select Continue to print the part of the job already stored and begin collating the to confirm. rest of the print job. For non‑touch‑screen printer models, press • Cancel the current print job.
Troubleshooting 245 Load manual feeder with [paper type] [paper size] [paper orientation] Try one or more of the following: • Load the multipurpose feeder with the correct size and type of paper. • Depending on your printer model, touch Continue or press to clear the message and continue printing. Note: If no paper is loaded in the feeder when Continue or is selected, then the printer manually overrides the request, and then prints from an automatically selected tray. • Cancel the current job.
Troubleshooting 246 Load [paper source] with [paper type] [paper size] [paper orientation] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • To use the tray or feeder that has the correct size and type of paper, select Finished loading paper on the printer control panel. For non‑touch‑screen printer models, press to confirm. Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray.
Troubleshooting 247 Memory full, cannot print faxes From the printer control panel, select Continue to clear the message without printing. For non‑touch‑screen printer models, press to confirm. Note: Held faxes will attempt to print after the printer restarts. Memory full, cannot send faxes 1 From the printer control panel, select Continue to clear the message and cancel the fax job. For non‑touch‑screen printer models, press to confirm.
Troubleshooting 248 For non‑touch‑screen printer models, press to clear the message and continue printing. and on the printer control panel simultaneously for 15 seconds If you do not wish to accept these risks, then remove the third-party supply or part from your printer, and then install a genuine Lexmark supply or part. Note: For a list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit www.lexmark.com.
Troubleshooting 249 Remove paper from standard output bin Remove the paper stack from the standard bin. The printer automatically detects paper removal and resumes printing. If removing the paper does not clear the message, then select Continue on the printer control panel. For non-touchscreen printer models, press to confirm. Replace all originals if restarting job. From the printer control panel, try one or more of the following: • Select Cancel job to clear the message and cancel the scan job.
Troubleshooting 250 • The x and y values must match for printing to continue. Replace defective imaging unit [31.xy] Replace the defective imaging unit to clear the message. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace imaging unit, 0 estimated pages remain [84.
Troubleshooting 251 Replace unsupported imaging unit [32.xy] Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.
Troubleshooting 252 Serial option [x] error [54] Try one or more of the following: • Make sure that the serial cable is properly connected and is the correct one for the serial port. • Make sure that the serial interface parameters (protocol, baud, parity, and data bits) are set correctly on the printer and computer. • From the printer control panel, select Continue to continue printing. For non‑touch‑screen printer models, press to confirm. • Turn off the printer, and then turn it back on.
Troubleshooting 253 Supply needed to complete job Do either of the following: • Install the missing supply to complete the job. • Cancel the current job. Too many flash options installed [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra flash memory. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Too many trays attached [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet.
Troubleshooting 254 Basic printer problems The printer is not responding Action Yes No Step 1 Go to step 2. Turn on the printer. Make sure the printer is turned on. Is the printer turned on? Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or Hibernate mode? Step 3 Press the Sleep button Go to step 3. to wake the printer from Sleep mode or Hibernate mode. Go to step 4.
Troubleshooting 255 Action Yes No Step 8 Go to step 9. Connect the printer cable securely to the printer and the computer, print server, option, or other network device. Go to step 10. Turn off the printer, remove all packing materials, then reinstall the hardware options, and then turn on the printer. Check if one end of the printer cable is plugged into a port on the printer and the other to the computer, print server, option, or other network device.
Troubleshooting 256 Hardware and internal option problems Cannot detect internal option Action Yes No Step 1 The problem is solved. Go to step 2. Turn off the printer, then wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 3. Connect the internal option to the controller board. Go to step 4. Reinstall the internal option. Check if the internal option is properly installed in the controller board.
Troubleshooting 257 Action Yes Step 2 The problem is solved. Contact customer support. Check the cable and the ISP connection. a Use the correct cable, and then make sure it is securely connected to the ISP. b Check if the ISP solution interface cable is securely connected into the receptacle of the controller board. No Note: The ISP solution interface cable and the receptacle on the controller board are color‑coded.
Troubleshooting 258 Action Yes Step 4 The problem is solved. Contact customer support. Check if the tray is available in the printer driver. No Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Updating available options in the printer driver” on page 47. Is the tray available in the printer driver? USB/parallel interface card does not operate correctly Action Yes No Step 1 Go to step 2.
Troubleshooting 259 Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: Go to step 2. The problem is solved. Go to step 3. The problem is solved. • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • Check if the paper guides are aligned against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator.
Troubleshooting 260 Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Go to step 2. Select one of the Print and Hold options, and then resend the print job. For more information, see “Printing confidential and other held jobs” on page 81.
Troubleshooting 261 Error message about reading the flash drive appears Action Yes No Step 1 Go to step 2. Insert the flash drive into the front USB port. Check if the flash drive is inserted into the front USB port. Note: The flash drive will not work if it is inserted into the rear USB port. Is the flash drive inserted into the front USB port? Step 2 Wait until the printer is Go to step 3. Check if the indicator light on the printer control panel is blinking green.
Troubleshooting 262 Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 a Check if you are printing on paper that is supported by the tray. The problem is solved. Go to step 2. b Resend the print job. Did the job print from the correct tray or on the correct paper? Step 2 The problem is solved. Go to step 3. a From the Paper menu on the printer control panel, set the paper size and type to match the paper loaded in the tray. b Resend the print job.
Troubleshooting 263 Action Yes Step 3 The problem is solved. Contact customer support. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. No Did the job print and collate correctly? Multiple‑language PDF files do not print Action Yes No The problem is solved. Go to step 2. Step 1 a Check if the print options for the PDF output are set to embed all fonts.
Troubleshooting 264 Action Yes No Step 2 a Replace the fuser. For more information on installing the fuser, see the instruction sheet that came with the part. b Resend the print job. The problem is solved. Contact customer support. Does the print speed increase? Print jobs do not print Action Yes No Step 1 The problem is solved. Go to step 2. a From the document you are trying to print, open the Print dialog and check if you have selected the correct printer.
Troubleshooting 265 Action Yes No Step 6 a Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page 46. The problem is solved. Contact customer support. Note: The printer software is available at http://support.lexmark.com. b Resend the print job. Do the jobs print? Print job takes longer than expected Action Yes No Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer.
Troubleshooting Action 266 Yes No The problem is solved. Go to step 6. Step 5 a Check if the cable connections to the printer and print server are secure. For more information, see the setup documentation that came with the printer. b Resend the print job. Did the job print? Step 6 Install additional printer memory, and then resend the print job. The problem is solved. Contact customer support. Did the job print? Tray linking does not work Notes: • The trays can detect paper length.
Troubleshooting 267 Unexpected page breaks occur Action Yes No Increase the printing timeout. a From the home screen, navigate to: The problem is solved. Check the original file for manual page breaks. > Settings > General Settings > Timeouts b Increase the Print Timeout setting, and then touch Submit. c Resend the print job. Did the file print correctly? Print quality problems Characters have jagged or uneven edges Action Yes Step 1 Go to step 2.
Troubleshooting 268 Clipped pages or images Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes Go to step 2. Step 1 a Move the width and length guides in the tray to the correct positions for the paper loaded. b Resend the print job. No The problem is solved. Is the page or image clipped? Step 2 Go to step 3. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.
Troubleshooting 269 Compressed images appear on prints Note: Printing on letter-size paper using a 220-volt fuser compresses images. Action Yes No The problem is solved. Go to step 2. Step 1 a Make sure the size of the paper loaded in the tray matches the fuser type. Note: Use a 110-volt fuser for printing on letter-size paper and a 220-volt fuser for printing on A4‑size paper. b Resend the print job. Do compressed images still appear? Step 2 a Replace the fuser.
Troubleshooting 270 Action Yes No Step 3 The problem is solved. Go to step 4. Reinstall the toner cartridge. a Remove the cartridge. b Install the cartridge. c Resend the print job. Did the background disappear from the prints? Step 4 Check if off-white background is selected. a Depending on your operating system, set off-white background from Print Properties or the Print dialog. b Resend the print job. The problem is solved. Contact customer support.
Troubleshooting 271 Action Yes No Step 3 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Yes No 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Reinstall the imaging unit, and then the cartridge.
Troubleshooting 272 Action Yes No Step 3 a Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. b Resend the print job. The problem is solved. Contact customer support. Are the margins correct? Paper curl Action Yes No Step 1 Go to step 2. Adjust the width and length guides. Go to step 3. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. Go to step 4. The problem is solved. Go to step 5.
Troubleshooting 273 Print irregularities Leading edge ) ) ABCDE ABCDE ABCDE Trailing edge Action Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. b Resend the print job. No The problem is solved. Do print irregularities still appear? Step 2 Go to step 3. Specify the paper size and type from the tray settings to match the paper loaded in the tray. Go to step 4. The problem is solved.
Troubleshooting 274 Print is too dark Action Yes Go to step 2. Step 1 a From the Quality menu on the printer control panel, reduce the toner darkness. No The problem is solved. Note: 8 is the factory default setting. b Resend the print job. Is the print still too dark? Step 2 Go to step 3. a From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job.
Troubleshooting 275 Action Yes No Step 5 a Load paper from a fresh package. Go to step 6. The problem is solved. Contact customer support. The problem is solved. Yes No Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Is the print still too dark? Step 6 Replace the imaging unit, and then resend the print job. Is the print still too dark? Print is too light Action Go to step 2.
Troubleshooting 276 Action Yes Step 4 From the printer Go to step 5. control panel, change the texture settings in the Paper Texture menu to match the paper you are printing on. Make sure that the paper has no texture or rough finishes. Are you printing on textured or rough paper? Step 5 a Load paper from a fresh package. No Go to step 6. The problem is solved. Go to step 7. The problem is solved. Contact customer support. The problem is solved.
Troubleshooting 277 Action Yes No Step 1 a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. 2 Check if the packing material is properly removed from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Troubleshooting 278 Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 Go to step 2. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job.
Troubleshooting 279 Shadow images appear on prints Leading edge A AB BC CD D A B C D ABCD Trailing edge Action Yes No Step 1 Go to step 2. Load paper with the correct paper type and weight in the tray. Go to step 3. Change the paper loaded in the tray to match the paper type and weight specified in the tray settings. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Load paper with the correct paper type and weight in the tray.
Troubleshooting Action 280 Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded. b Resend the print job. No The problem is solved. Is the print still skewed? Step 2 a Check if you are printing on a paper that is supported by the tray. Contact customer support. The problem is solved. Yes No b Resend the print job.
Troubleshooting 281 Action Yes No Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Yes No Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job.
Troubleshooting 282 Action Yes No Step 3 a Load paper from a fresh package. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked vertical lines appear on prints? Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit.
Troubleshooting 283 Toner rubs off Leading edge ABC DEF Trailing edge Action Yes No Step 1 Go to step 2. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. From the Paper menu on the printer control panel, set the paper texture. Contact customer support. Action Yes No Replace the imaging unit, and then resend the print job. Contact customer support. The problem is solved. Action Yes No Step 1 Go to step 2.
Troubleshooting 284 Uneven print density Action Yes No Replace the imaging unit, and then resend the print job. Contact customer support. The problem is solved. Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. Go to step 2. The problem is solved. Go to step 3. Step 2 a From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. The problem is solved.
Troubleshooting 285 Action Yes No Step 4 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 Clear the error or status Go to step 2. message. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Troubleshooting 286 Partial document or photo copies Action Yes No Step 1 Go to step 2. Place the document or photo facedown on the scanner glass in the upper left corner. Go to step 3. Change the paper size setting to match the paper loaded in the tray, or load the tray with paper that matches the paper size setting. Check the placement of the document or photo. Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Troubleshooting 287 Action Yes No Step 4 Go to step 5. See “Print quality problems” on page 267. Go to step 6. Place the document or photo facedown on the scanner glass in the upper left corner. Go to step 7. Change the Content Type and Content Source settings to match the document being scanned. Go to step 8. The problem is solved. Go to step 9. The problem is solved. Send a print job, and then check for print quality problems. a From the General Settings menu, adjust the Eco‑Mode settings.
Troubleshooting 288 Action Yes No Step 9 Contact customer support. The problem is solved. Action Yes No Check if there are no obstructions between the scanner unit and the printer. a Lift the scanner unit. The problem is solved. Contact customer support. Check for washed‑out or overexposed output. a From the Copy screen, adjust the settings of the following: • Background Removal—Reduce the current setting. • Darkness—Increase the current setting. b Resend the copy job.
Troubleshooting 289 Caller ID is not shown Action Yes No Contact your telephone company to check if your telephone line is subscribed to the caller ID service. The problem is solved. Contact customer support. Notes: • If your region supports multiple caller ID patterns, then you may have to change the default setting. There are two settings available: FSK (pattern 1) and DTMF (pattern 2).
Troubleshooting 290 Action Yes No Step 5 a Check the telephone wall jack. 1 Plug the telephone cable into the wall jack. The problem is solved. Go to step 6. 2 Listen for a dial tone. 3 If you do not hear a dial tone, then plug a different telephone cable into the wall jack. 4 If you still do not hear a dial tone, then plug the telephone cable into a different wall jack. 5 If you hear a dial tone, then connect the printer to that wall jack. b Try sending or receiving a fax.
Troubleshooting 291 Action Yes No Step 8 The problem is solved. Go to step 9. Temporarily disconnect other equipment (such as answering machines, computers with modems, or telephone line splitters) between the printer and the telephone line, and then try sending or receiving a fax. Can you send or receive a fax? The problem is solved. Go to step 10. Step 9 a Temporarily disable call waiting. Contact your telephone company to obtain the keypad sequence for temporarily disabling call waiting.
Troubleshooting 292 Action Yes No Step 2 The problem is solved. Go to step 3. Load the original document properly. Load the original document faceup, short edge first into the ADF tray or facedown on the scanner glass in the upper left corner. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. Can you send faxes? Step 3 Set up the shortcut number properly.
Troubleshooting 293 Action Yes Step 3 The problem is solved. Contact customer support. Replace the toner cartridge. For more information, see the instruction sheet that came with the supply. No Can you receive faxes? Fax and e-mail functions are not set up Notes: • Before you troubleshoot, check if the fax cables are connected. • The indicator light is blinking red until you set up fax and e‑mail. Action Yes No The problem is solved. Contact customer support.
Troubleshooting 294 Action Yes No Step 2 The problem is solved. Go to step 3. Decrease the incoming fax transmission speed. a Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Troubleshooting 295 Cannot scan from a computer Action Yes No Step 1 Go to step 3. Go to step 2. Clear the error message. Go to step 3. Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Step 2 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.
Troubleshooting 296 Action Yes No Step 3 Go to step 4. See “Cleaning the scanner glass” on page 214. Go to step 5. Place the document or photo facedown on the scanner glass in the upper left corner. Go to step 6. See “Print quality problems” on page 267. Go to step 7. Change the Content Type and Content Source settings to match the document being scanned. Problem solved. Contact customer support. Action Yes No Step 1 Go to step 2. Connect the cables properly. Change the file name.
Troubleshooting 297 Action Yes No Step 3 Close the file you are scanning. Go to step 4. Check if the document or photo you want to scan is open in another application or being used by another user. Is the file you want to scan open by another application or user? Contact customer Check if either the Append time stamp or the Overwrite existing file check support. box is selected in the destination configuration settings.
Troubleshooting 298 The scanner does not respond Action Yes No Step 1 Go to step 2. Turn on the printer. Go to step 3. Connect the printer cable securely to the printer and the computer, print server, option, or other network device. Go to step 4. Connect the power cord to the printer and a properly grounded electrical outlet. Turn on the switch or reset the breaker. Go to step 5. Check if the printer is turned on.
Troubleshooting 299 Solving home screen applications problems An application error has occurred Action Yes No Step 1 Go to step 2. Contact customer support. Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in the address field. If you do not know the IP address of the printer, then you can: • View the IP address on the printer home screen.
Troubleshooting 300 Action Yes No Step 2 The problem is solved. Go to step 3. Make sure the printer IP address is correct. a View the printer IP address: • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then finding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. b Open a Web browser, and then type the IP address.
Troubleshooting 301 Contacting customer support When you contact customer support, you will need to be able to describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information, see the label at the back of the printer. The serial number is also listed on the menu settings page.
Notices 302 Notices Product information Product name: Lexmark MX410de, MX510de, MX511de, MX511dhe Machine type: 7015 Model(s): 470, 630, 670, 675 Edition notice May 2013 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 303 Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer commands (language) and functions included in its printer products.
Notices 304 Note: Some modes may not apply to your product. 1-meter average sound pressure, dBA Printing 53 dBA (MX410); 54 dBA (MX510, MX511) Scanning 45 dBA Copying 55 dBA Ready N/A Values are subject to change. See www.lexmark.com for current values. Temperature information Ambient operating temperature 15.6 to 32.2°C (60 to 90°F) Shipping temperature -40 to 43.
Notices 305 Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the metal frame of the printer. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Laser notice The printer is certified in the U.S.
Notices 306 DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam. PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima. NEBEZPEČÍ - Když jsou vyjmuty kazety a je odblokována pojistka, ze zařízení je vysíláno neviditelné laserové záření.
Notices 307 Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): 30 By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Notices 308 Licensing notices All licensing notices associated with this product can be viewed from the root directory of the installation software CD.
Notices 309 The Ringer Equivalence Number (REN) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact your local telephone company.
Notices 310 recommended that the customer install an appropriate AC surge arrestor in the AC outlet to which this device is connected. An appropriate AC surge arrestor is defined as one that is suitably rated, and certified by UL (Underwriter’s Laboratories), another NRTL (Nationally Recognized Testing Laboratory), or a recognized safety certification body in the country/region of use. This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges.
Notices 311 Japanese telecom notice The installed optional modem is in compliance with Japanese Telecommunication Law and has been Certified by JATE, with Certification Number A11-0160001. Lexmark International, Inc. LEX-M03-002 A11-0160001JP Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland.
Notices 312 Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Notices 313 The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF fields in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada's Web site www.hc-sc.gc.ca/rpb. The term "IC:" before the certification/registration number only signifies that the Industry Canada technical specifications were met. Industry Canada (Canada) Cet appareil est conforme à la norme RSS-210 d'Industry Canada.
Notices 314 Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Notices 315 Español Por medio de la presente, Lexmark International, Inc. declara que este producto cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE. Eesti Käesolevaga kinnitab Lexmark International, Inc., et seade see toode vastab direktiivi 1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele muudele asjakohastele sätetele. Suomi Lexmark International, Inc.
Notices 316 This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.
Notices 317 Extent of limited warranty Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of prints produced by any product.
Notices 318 Patent acknowledgment The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Elliptic Curve Cryptography (ECC) Cipher Suites for Transport Layer Security (TLS) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Index 319 Index Numerics 250‑sheet tray installing 42 550‑sheet tray installing 42 Symbols [x]‑page jam, clear manual feeder. [25y.xx] 236 [x]‑page jam, clear standard bin. [20y.xx] 233 [x]‑page jam, open automatic feeder top cover. [28y.xx] 237 [x]‑page jam, open front door. [20y.xx] 229 [x]‑page jam, open rear door. [20y.xx] 232 [x]‑page jam, open tray [x]. [24y.xx] 235 [x]‑page jam, remove tray 1 to clear duplex. [23y.
Index supply notifications, toner cartridge 224 configuring port settings 53 configuring supply notifications 224 connecting printer to distinctive ring service 116 connecting to a wireless network using PIN (Personal Identification Number) method 51 using Push Button Configuration method 51 using the Embedded Web Server 52 using wireless setup wizard 51 conservation settings brightness, adjusting 206 conserving supplies 203 Eco‑Mode 204 Hibernate Mode 206 Quiet Mode 204 Sleep Mode 205 conserving supplies
Index display troubleshooting printer display is blank 255 display, printer control panel adjusting brightness 206 disposing of printer hard disk 209 distinctive ring service, fax connecting to 116 documents, printing from Macintosh 77 from Windows 77 DSL filter 109 duplexing 88 E Eco‑Mode setting 204 edge erase e‑mail options 102 fax options 125 scan options 133 Embedded Web Server accessing 19 administrator settings 223 checking the status of parts 215 checking the status of supplies 215 creating a fax
Index page setup 124 resolution 124 scan preview 125 transmission log 125 Fax partition inoperative. Contact system administrator. 242 fax ports 45 Fax server 'To Format' not set up. Contact system administrator. 242 fax setup country‑ or region‑specific 112 digital telephone service 111 DSL connection 109 standard telephone line connection 105 VoIP 110 Fax Station Name not set up. Contact system administrator. 242 Fax Station Number not set up. Contact system administrator.
Index Insufficient memory for Flash Memory Defragment operation [37] 243 Insufficient memory to collate job [37] 244 Insufficient memory to support Resource Save feature [35] 244 Insufficient memory, some Held Jobs were deleted [37] 243 Insufficient memory, some held jobs will not be restored [37] 243 internal options 26 Internal Solutions Port changing port settings 53 installing 31 troubleshooting 256 IP address of computer finding 18 IP address, printer finding 19 IPv6 menu 149 J jams accessing 227 avo
Index multipurpose feeder loading 62 MyShortcut about 22 N Network [x] menu 146 Network [x] software error [54] 247 Network Card menu 148 Network Reports menu 148 network settings Embedded Web Server 223 network setup page printing 56 Networking Guide where to find 223 No analog phone line connected to modem, fax is disabled. 247 noise emission levels 303 Non‑Lexmark [supply type], see User’s Guide [33.
Index gray background on prints 269 horizontal voids appear on prints 270 print irregularities 273 print is too dark 274 print is too light 275 printer is printing solid black pages 277 repeating print defects appear on prints 278 shadow images appear on prints 279 skewed print 279 streaked horizontal lines appear on prints 280 streaked vertical lines 281 toner fog or background shading 282 toner rubs off 283 toner specks appear on prints 283 transparency print quality is poor 283 uneven print density 284
Index Load [paper source] with [custom type name] [paper orientation] 245 Load [paper source] with [paper size] [paper orientation] 245 Load [paper source] with [paper type] [paper size] [paper orientation] 246 Load manual feeder with [custom string] [paper orientation] 244 Load manual feeder with [custom type name] [paper orientation] 244 Load manual feeder with [paper size] [paper orientation] 244 Load manual feeder with [paper type] [paper size] [paper orientation] 245 Maintenance kit low [80.
Index Reinstall missing or unresponsive imaging unit [31.xy] 248 Remote Operator Panel setting up 24 Remove paper from standard output bin 249 removing printer hard disk 41 repeat print jobs 80 printing from a Macintosh computer 81 printing from Windows 81 repeating print defects appear on prints 278 Replace all originals if restarting job. 249 Replace cartridge, 0 estimated pages remain [88.xy] 249 Replace cartridge, printer region mismatch [42.xy] 249 Replace defective imaging unit [31.
Index separator sheets copy options 94 Serial option [x] error [54] 252 serial printing setting up 54 Set Date and Time menu 156 setting paper size 57 paper type 57 TCP/IP address 148 setting the fax number 116 setting the outgoing fax name 116 setting the Universal paper size 57 setting up e‑mail alerts 223 setting up fax country‑ or region‑specific 112 digital telephone service 111 DSL connection 109 standard telephone line connection 105 VoIP connection 110 setting up fax and e‑mail functions 293 settin
Index poor copy quality 286 poor scanned image quality 295 scanner unit does not close 288, 297 troubleshooting, display printer display is blank 255 troubleshooting, fax caller ID is not shown 289 can receive but not send faxes 291 can send but not receive faxes 292 cannot send or receive a fax 289 received fax has poor print quality 293 troubleshooting, paper feed message remains after jam is cleared 259 troubleshooting, print error reading flash drive 261 held jobs do not print 260 incorrect characters
