MX6500e User's Guide February 2014 Machine type(s): 4036 Model(s): 310 www.lexmark.
Contents 2 Contents Safety information.......................................................................................7 Learning about the scanner and printer........................................................9 Finding information about the scanner.....................................................................................................9 Selecting a location for the printer and the scanner...............................................................................
Contents 3 Loading paper and specialty media............................................................62 Setting the paper size and type...............................................................................................................62 Configuring Universal paper settings......................................................................................................62 Loading the 550‑sheet tray...........................................................................................
Contents 4 Faxing......................................................................................................119 Setting up the scanner to fax................................................................................................................119 Sending a fax.........................................................................................................................................133 Creating shortcuts......................................................................
Contents 5 Maintaining the scanner and the printer..................................................239 Cleaning the printer..............................................................................................................................239 Cleaning the exterior of the scanner.....................................................................................................239 Cleaning the scanner glass.........................................................................................
Contents 6 [x]‑page jam, open automatic feeder top cover [28y.xx]......................................................................287 Troubleshooting.......................................................................................288 The indicator light is blinking................................................................................................................288 Understanding the printer messages...................................................................................
Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. Use care when you replace a lithium battery. CAUTION—POTENTIAL INJURY: There is a danger of explosion if a lithium battery is incorrectly replaced. Replace it only with the same or an equivalent type of lithium battery. Do not recharge, disassemble, or incinerate a lithium battery.
Safety information 8 CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ‑11) cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public switched telephone network. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the scanner, then turn the scanner off, and unplug the power cord from the wall outlet before continuing.
Learning about the scanner and printer 9 Learning about the scanner and printer Finding information about the scanner What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the scanner and is also available on the Lexmark Web site at http://support.lexmark.com.
Learning about the scanner and printer 10 What are you looking for? Find it here The latest supplemental information, updates, and customer support: Lexmark support Web site— http://support.lexmark.com • • • • • Documentation Driver downloads Live chat support E‑mail support Voice support Note: Select your country or region, and then select your product to view the appropriate support site.
Learning about the scanner and printer 11 5 4 1 3 2 1 Right side 15.2 cm (6 in.) 1 Rear 2.5 cm (1 in.) 2 Front 15.2 cm (6 in.) 2 Front 2.5 cm (1 in.) 3 Left side 50.8 cm (20 in.) 3 Right side 2.5 cm (1 in.) 4 Rear 15.2 cm (6 in.) 4 Left side 36.8 cm (14.5 in.) 5 Top 11.5 cm (4.5 in.) 5 Top 55.9 cm (22 in.) Printer configurations CAUTION—TIPPING HAZARD: Floor‑mounted configurations require additional furniture for stability.
Learning about the scanner and printer 5 Printer control panel 6 Multipurpose feeder 7 550‑sheet tray 8 Scanner glass 9 Scanner control panel 12 10 Basic functions of the scanner When configured with the printer, the scanner provides copy, fax, and scan-to-network capability for large workgroups. You can: • Make quick copies, or change the settings on the touch screen to perform specific copy jobs. • Send fax to multiple fax destinations at the same time.
Learning about the scanner and printer • • • • • 13 Load up to 30 sheets of A3‑, tabloid‑ or 11 x 17 in. size plain paper. Scan sizes from 50.8 x 76.2 mm (2 x 3 in.) to 299.7 x 431.8 mm (11.8 x 17 in.). Scan documents with different paper sizes (letter and legal). Scan media weights of 52–120 g/m2 (12–34 lb). Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass.
Understanding the scanner control panel 14 Understanding the scanner control panel Understanding the scanner control panel Item Description 1 Display 2 Indicator light 3 Sleep Lets you view scanning, copying, faxing, and printing options as well as status and error messages • • • • Off—The power is off. Blinking green—The scanner is warming up, processing data, or printing. Solid green—The scanner is on, but idle. Blinking red—Operator intervention is needed.
Understanding the scanner control panel 15 Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and the indicator lights on the scanner control panel signify a scanner and a printer status. Sleep button light Scanner and printer status Off The scanner and the printer are off, idle or in Ready state. Solid amber The scanner and the printer are in Sleep mode. Indicator light Scanner and printer status Off The scanner and the printer are off.
Understanding the scanner control panel Touch 16 To 6 Arrows Scroll up or down. 7 Forms and Favorites Quickly find and print frequently used online forms. 8 Menu icon Access the scanner menus. Note: The menus are available only when the scanner is in Ready state. 9 Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links. Note: The tree view supports only bookmarks created from this function, and not from any other application.
Understanding the scanner control panel Feature 17 Description Status message bar • Show the current status such as Ready or Busy. • Show scanner and printer conditions such as Replace separator pad or Cartridge low. • Show intervention messages so the scanner can continue processing. Scanner IP address The IP address of your network scanner is located at the upper left corner of the home screen and appears as four sets of numbers separated by periods.
Understanding the scanner control panel Other touch-screen buttons Touch To Accept Save a setting. Cancel Reset • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset values on the screen.
Setting up and using the home screen applications 19 Setting up and using the home screen applications Notes: • Your home screen, icons, and buttons may vary depending on your home screen customization settings, administrative setup, and active embedded applications. • There may be additional solutions and applications available for purchase. To learn more, go to www.lexmark.com or contact the place where you purchased the scanner.
Setting up and using the home screen applications 20 2 Open a Web browser, and then type the scanner IP address in the address field. 3 Press Enter. Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly. Customizing the home screen 1 Open a Web browser, and then type the scanner IP address in the address field. Note: View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.
Setting up and using the home screen applications 21 Use To Scan to Network Scan a document, and then send it to a network shared folder. For more information, see “Setting up Scan to Network” on page 24. Scan to Sharepoint Securely scan documents to sites housed on SharePoint servers. For more information, see “Setting up Scan to Sharepoint” on page 26.
Setting up and using the home screen applications 22 • To make sure the location settings of the bookmark are correct, type the correct IP address of the host computer where the bookmark is located. For more information on obtaining the IP address of the host computer, see “Finding the IP address of the computer” on page 19. • Make sure the scanner has access rights to the folder where the bookmark is located. 4 Click Apply.
Setting up and using the home screen applications 23 Using MyShortcut Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Use To Create shortcuts on the scanner home screen, with settings for up to 25 frequently used copy, fax, or e-mail jobs. To use the application, touch MyShortcut, and then follow the instructions on the scanner display.
Setting up and using the home screen applications 24 Setting up Scan to Network Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Use To Scan a document and send it to a shared network folder. You can define up to 30 unique folder destinations. Notes: • The scanner must have permission to write to the destinations.
Setting up and using the home screen applications 25 1 Open a Web browser, and then type the scanner IP address in the address field. Note: View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Click Settings > Apps > Apps Management > ADF Card Copy. 3 Change the default output options, if necessary. Selecting output options • Print Output—Select this option to print the scanned card.
Setting up and using the home screen applications 26 Setting up Scan to Sharepoint Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Use To • Securely scan documents to Web sites housed on SharePoint servers. • Allow Web site navigation, folder creation, and printing of documents saved in SharePoint sites from the scanner.
Setting up and using the home screen applications Use 27 To Create and manage bar code templates to specify the location and type of bar code that users will frequently scan. Note: Bar Code Discovery can only be accessed from the scanner home screen. or To use the application, touch Bar Code Discovery from the scanner home screen, and then follow the instructions on the scanner display.
Setting up and using the home screen applications 28 3 To export or import a configuration for multiple applications, do the following: a Click Settings > Import/Export. b Do either of the following: • To export a configuration file, click Export Embedded Solutions Settings File, and then follow the instructions on the computer screen to save the configuration file.
Additional scanner and printer setup 29 Additional scanner and printer setup CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the scanner, then turn the scanner off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the scanner, then turn them off as well, and unplug any cables going into the scanner.
Additional scanner and printer setup 30 Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 1 Remove the controller board access cover. 1 2 2 Using a flat‑head screwdriver, loosen the screws on the controller board shield.
Additional scanner and printer setup 31 3 Remove the shield. 4 Unpack the scanner communications card, and then locate the connector for the scanner communications card. 1 Scanner communications card connector 2 Memory card connector Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
Additional scanner and printer setup 32 5 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board, and then push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the controller board. • Be careful not to damage the connectors. 6 Align the screws with the holes on the shield, and then reattach the shield.
Additional scanner and printer setup 33 7 Tighten the screws on the shield. 8 Reattach the access cover.
Additional scanner and printer setup 34 Installing internal options in the scanner You can customize your scanner connectivity and memory capacity by adding internal options. When the printer is connected to the scanner, only the internal options in the scanner function. Available internal options • Memory cards – DIMM – Flash memory – Fonts • Firmware cards • LexmarkTM Internal Solutions Ports (ISP) Accessing the system board Note: This task requires a flat‑head screwdriver.
Additional scanner and printer setup 2 Tape the scanner cover to secure it in place. Note: You may use a masking tape. 3 Remove the exit tray. 4 Turn the scanner upside down on a flat surface. 5 Remove all screws from the system board cover.
Additional scanner and printer setup 36 6 Remove the system board cover. 7 Locate the appropriate connector. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors.
Additional scanner and printer setup 8 Reattach the system board cover. 9 Attach all the screws to secure the system board cover. 10 While holding the scanner cover, turn the scanner right side up. 11 Reattach the exit tray. a Attach the tray at the rear hinge.
Additional scanner and printer setup 38 b Push down the tray to secure it on the front hinge. c Return the tray to its original position. Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP). Install an ISP for additional connectivity options. Note: This task requires a flat‑head screwdriver.
Additional scanner and printer setup 39 Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch a metal surface on the scanner before touching any system board electronic components or connectors. 1 Unpack the ISP kit. 1 ISP 2 Plastic mounting bracket 3 Thumbscrews 2 Access the system board. For more information, see “Accessing the system board” on page 34. 3 Remove the scanner hard disk.
Additional scanner and printer setup b Remove the screws that secure the hard disk in place. c Remove the hard disk by pulling it upward to unseat the standoffs. 4 Remove the metal cover from the ISP opening.
Additional scanner and printer setup 41 5 Remove the small bracket from the system board cage. Note: Do not discard the screws. These will be used in step 12. 6 Install the ISP in the same location where the hard disk was located on the system board. a Align the posts of the plastic mounting bracket with the holes on the system board cage, and then press the bracket on the cage until it clicks into place. b Install the ISP on the bracket.
Additional scanner and printer setup 42 7 Insert the plug of the ISP interface cable into the connector of the system board. 8 Remove the thumbscrews that attach the hard disk mounting bracket to the hard disk, and then remove the bracket.
Additional scanner and printer setup 43 9 Attach the small bracket to the hard disk. Notes: • Use the small bracket that was removed from the system board cage in step 5. • Use the thumbscrews that were removed in step 8 to attach the bracket to the hard disk. 10 Align the standoffs of the hard disk with the holes on the ISP, and then press down the hard disk until the standoffs click into place.
Additional scanner and printer setup 11 Insert the plug of the hard disk interface cable into the connector on the ISP. 12 Secure the hard disk to the system board cage. Note: Use the thumbscrews that were removed in step 5 to attach the hard disk to the cage.
Additional scanner and printer setup 45 13 Secure the ISP to the cage using the screws that came with the ISP kit. Note: The screws will pass through the clearance hole of the cage and will attach to the bracket of the ISP. 14 Reattach the system board cover. Installing an optional card Notes: • The optional card should be installed only on the slot designated for the scanner communications card. • Installing an optional card restores the factory default settings.
Additional scanner and printer setup 46 Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch a metal surface on the scanner before touching any system board electronic components or connectors. 1 Access the scanner system board. For more information, see “Accessing the system board” on page 34. 2 Squeeze the clips, and then lift the bracket to remove the scanner communications card. 3 Unpack the optional card.
Additional scanner and printer setup 47 5 Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and to the system board. Note: The entire length of the connector on the card must touch and be flush against the system board. 6 Reattach the system board shield.
Additional scanner and printer setup 3 On the system board, open the memory card connector latches. 4 Align the notches on the memory card to the ridges on the connector.
Additional scanner and printer setup 49 5 Push the memory card straight into the connector until it clicks into place. 6 Reattach the system board cover. Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Additional scanner and printer setup 50 For more information on installing a caster base, optional 550‑ or 250‑sheet tray, spacer, or 2100‑sheet tray, see the setup sheet that came with the option. Installing optional trays CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Additional scanner and printer setup Note: Make sure to lock the wheels of the caster base to secure the printer. 8 Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked.
Additional scanner and printer setup 52 9 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
Additional scanner and printer setup 53 Note: When the printer software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver” on page 56. To uninstall the optional trays, slide the latch on the right side of the printer toward the front of the printer until it clicks into place, and then remove stacked trays one at a time from the top to the bottom.
Additional scanner and printer setup Use the 1 To Ethernet port Connect the printer to the scanner. Make sure to connect the scanner to the printer using the green Ethernet cable. Use the To 1 USB ports Attach an optional wireless network adapter, or connect the scanner to a computer. 2 Ethernet port Connect the scanner to a network. 3 Ethernet port Connect the scanner to the printer.
Additional scanner and printer setup 55 Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur. Organizing cables Attach the Ethernet cable and power cord, and then neatly tuck the cables in the channels at the back of the printer. Setting up the scanner software Installing the scanner 1 Obtain a copy of the software installer package.
Additional scanner and printer setup 56 3 For Macintosh users, add the scanner: a From System Preferences in the Apple menu, navigate to the list of scanners, and then select + > IP. b Type the scanner IP address in the address field. Note: Obtain the scanner IP address from the TCP/IP section in the Network/Ports menu. c Apply the changes. Adding available options in the print driver For Windows users 1 Open the printers folder, and then select your printer.
Additional scanner and printer setup 57 Preparing to set up the scanner on a wireless network Notes: • Make sure your access point (wireless router) is turned on and is working properly. • Do not connect the installation or network cables until prompted to do so by the setup software. Make sure you have the following information before setting up the scanner on a wireless network: • SSID—The SSID is also referred to as the network name.
Additional scanner and printer setup 58 Connecting the scanner using the Wireless Setup Wizard Before you begin, make sure that: • A wireless network adapter is installed in the scanner and is working properly. For more information, see the instruction sheet that came with the wireless network adapter. • An Ethernet cable is disconnected from the scanner. • Active NIC is set to Auto.
Additional scanner and printer setup 59 3 Open a Web browser, and then type the IP address of your access point in the address field. Notes: • The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 4 Access the WPS settings. For more information, see the documentation that came with your access point. 5 Enter the eight‑digit PIN, and then save the setting.
Additional scanner and printer setup 60 3 Configure the port from the list. 4 Update the IP address. 5 Apply the changes. For Macintosh users 1 From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP. 2 Type the IP address in the address field. 3 Apply the changes. Setting up serial printing Use serial printing when the computer is far from the printer. After installing the serial or communication (COM) port, configure the printer and the computer.
Additional scanner and printer setup 61 Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. 1 From the home screen, navigate to: > Reports > Network Setup Page 2 Check the first section of the network setup page, and confirm that the status is Connected.
Loading paper and specialty media 62 Loading paper and specialty media Setting the paper size and type From the home screen navigate to: > Paper Menu > Paper Size/Type > select a tray > select the paper size or type > Submit Configuring Universal paper settings Universal paper size is a user‑defined setting that lets you print on paper sizes that are not preset in the printer menus. Notes: • The smallest supported Universal size is 70 x 127 mm (2.
Loading paper and specialty media 63 2 Squeeze, and then slide the width guide to the correct position for the size of the paper being loaded until it clicks into place. Note: Use the paper size indicators at the bottom of the tray to help position the guides.
Loading paper and specialty media 64 3 Unlock the length guide, then squeeze, and then slide the guide to the correct position for the size of the paper being loaded. 1 2 3 Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators at the bottom of the tray to help position the guides.
Loading paper and specialty media 65 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack with the printable side facedown. Note: Make sure the paper or envelope is loaded properly. • There are different ways for loading letterhead depending on whether an optional staple finisher is installed or not.
Loading paper and specialty media 66 Without an optional staple finisher With an optional staple finisher C AB AB C Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray. One‑sided printing Two‑sided printing AB C Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.
Loading paper and specialty media 67 • If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left side of the tray. • Make sure the paper is below the solid line, which is the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams.
Loading paper and specialty media 68 • When using card stock, labels, or other types of specialty media, make sure the paper is below the dashed line, which is the alternate paper fill indicator. 6 For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide. 7 Insert the tray. 8 From the scanner control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray.
Loading paper and specialty media 69 Loading the 2100‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray. 2 Adjust the width and length guides. Loading A5‑size paper a Pull up and slide the width guide to the position for A5.
Loading paper and specialty media 70 b Squeeze and slide the length guide to the position for A5 until it clicks into place. 2 1 c Remove the A5 length guide from its holder. 1 d Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place.
Loading paper and specialty media 71 Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper a Pull up and slide the width guide to the correct position for the size of the paper being loaded.
Loading paper and specialty media 72 b If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d. c Put the A5 length guide in its holder.
Loading paper and specialty media 73 d Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place. 3 Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. 4 Load the paper stack with the printable side facedown. Note: Make sure the paper is loaded properly.
Loading paper and specialty media 74 Without an optional staple finisher With an optional staple finisher C One‑sided printing AB C AB One‑sided printing C C Two‑sided printing AB AB Two‑sided printing
Loading paper and specialty media • Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams. 5 Insert the tray. Note: Press the paper stack down while inserting the tray.
Loading paper and specialty media 76 6 From the scanner control panel, set the size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder 1 Pull down the multipurpose feeder door. Note: Do not load or close the multipurpose feeder while a job is printing.
Loading paper and specialty media 77 2 Pull the multipurpose feeder extender. LTR A4 A5 EX B5 EC Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. 3 Slide the width guide to the correct position for the size of the paper being loaded. LT R A4 A5 EX EC B 5 Note: Use the paper size indicators on the bottom of the tray to help position the guides.
Loading paper and specialty media 78 LT R A 4 A 5 C E X E B 5 4 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges. Straighten the edges on a level surface. Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them. • Flex the stack of envelopes back and forth to loosen them.
Loading paper and specialty media 79 • There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not. A A B C B C Without an optional staple finisher With an optional staple finisher One‑sided printing A B C One‑sided printing Two‑sided (duplex) printing Two‑sided (duplex) printing 5 4 A B C E X E A 5 R T L • Load envelopes with the flap side down and on the left of the multipurpose feeder.
Loading paper and specialty media 80 • Make sure the paper or specialty media is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the feeder can cause paper jams. 6 For custom- or universal-size paper, adjust the width guides to lightly touch the sides of the stack. 7 From the scanner control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems.
Loading paper and specialty media 81 2 Load the business cards facedown, short‑edge first into the ADF. Note: Make sure the last edge of the business card is aligned with the A8 mark on the ADF guide. Linking and unlinking trays When the paper size and paper type for any trays are the same, the printer links those trays. When one linked tray becomes empty, paper feeds from the next linked tray.
Loading paper and specialty media 82 Note: You can also change the paper size and type settings using the scanner control panel. For more information, see “Setting the paper size and type” on page 62. Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the scanner. The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are not properly configured.
Paper and specialty media guide 83 Paper and specialty media guide Using specialty media Tips on using card stock Card stock is a heavy, single‑ply specialty paper. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly affect print quality. • From the scanner control panel, set the paper size, type, texture, and weight in the Paper menu to match the card stock loaded in the tray.
Paper and specialty media guide 84 Tips on using labels • From the scanner control panel, set the paper size, type, texture, and weight in the Paper menu to match the labels loaded in the tray. • Print samples on the labels being considered for use before buying large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide on the Lexmark Web site at http://support.lexmark.com. • Use labels designed specifically for laser printers.
Paper and specialty media guide 85 Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these factors before printing on them: Weight The printer trays and multipurpose feeder can automatically feed paper weights between 60–176 g/m2 (16–47‑lb) grain long paper. The 2100‑sheet tray can automatically feed paper weights up to 60–135 g/m2 (16–36‑lb) grain long paper.
Paper and specialty media guide 86 To help avoid paper jams and poor print quality: • Always use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This information is usually indicated on the paper package. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, types, or weights in the same tray; mixing results in jams. • Do not use coated papers unless they are specifically designed for electrophotographic printing.
Paper and specialty media guide 87 caused throughout the entire life of a device (from design to end-of-life). This is due to the energy-intensive manufacturing processes required to make paper. Thus, Lexmark seeks to educate customers and partners on minimizing the impact of paper. Using recycled paper is one way. Eliminating excessive and unnecessary paper consumption is another. Lexmark is well-equipped to help customers minimize printing and copying waste.
Paper and specialty media guide 88 Supported paper sizes, types, and weights The following tables provide information on standard and optional paper input sources and the sizes, types, and weights of paper they support.. Note: To use a paper size that is unlisted, configure a Universal paper size. Supported paper sizes Scanner Paper size A4 ADF ADF - Automatic 1 ADF - Mixed sizes 1 Scanner glass 1 210 x 297 mm (8.3 x 11.7 in.) A5 1 148 x 210 mm (5.8 x 8.3 in.) A6 X X 105 x 148 mm (4.1 x 5.
Paper and specialty media guide Paper size 89 ADF ADF - Automatic ADF - Mixed sizes X X Universal Scanner glass 138 x 210 mm (5.5 x 8.3 in.) up to 216 x 356 mm (8.5 x 14 in.) 1 Paper size is supported if printer is set to Metric. 2 Paper size is supported if printer is set to US. Printer Paper size1 Dimensions A4 210 x 297 mm (8.3 x 11.7 in.) A5 148 x 210 mm (5.8 x 8.3 in.) A6 105 x 148 mm (4.1 x 5.8 in.) X JIS B5 182 x 257 mm (7.2 x 10.1 in.) X Letter 216 x 279 mm (8.5 x 11 in.
Paper and specialty media guide Paper size1 Dimensions Universal2,3 105 x 148 mm to 216 x 356 mm (4.13 x 5.83 in. to 8.5 x 14 in.) 70 x 127 mm to 216 x 356 mm (2.76 x 5 to 8.5 x 14 in.) 90 Standard or Optional optional 250‑ or 2100‑sheet tray 550‑sheet tray Multipurpose feeder Duplex X X X X 7 3/4 Envelope (Monarch)4 98 x 191 mm (3.9 x 7.5 in.) X X 9 Envelope4 98 x 225 mm (3.9 x 8.9 in.) X X 10 Envelope4 105 x 241 mm (4.1 x 9.5 in.) X X DL Envelope4 110 x 220 mm (4.3 x 8.7 in.
Paper and specialty media guide 91 Output Options Paper size 4‑bin mailbox Output expander and high‑capacity output expander A6 Staple finisher Staple, hole punch finisher X X A5 2 X JIS B5 X X Executive X X Letter A4 Legal 3 Folio Oficio Statement 1 1 Universal 3 3 Envelopes4 X X 1 The finisher stacks the paper but does not staple or punch holes in it. 2 The finisher staples the paper if it is loaded long edge first.
Paper and specialty media guide Paper type 92 250‑ or 550‑sheet trays 2100‑sheet tray Paper labels X Pharmacy labels X Transparencies2 X 1 Multipurpose feeder Duplex X X This paper type is supported only in select printer models. 2 Print on transparencies by batches of only up to 20 to prevent them from sticking together. For more information, see “Tips on using transparencies” on page 84. Note: The ADF and scanner glass accept any media type supported by the printer.
Paper and specialty media guide Paper type Bond Paper weight 90–176 g/m2 (24–47 lb) 93 4‑bin mailbox Output expander and high‑capacity output expander Staple finisher Staple, hole punch finisher X X X X X X X X X X X X X X X 60–90 g/m2 (16–24 lb) Envelope3 105 g/m2 (28 Ib) Letterhead 90–176 g/m2 (24–47 lb) 60–90 g/m2 (16–24 lb) Preprinted 90–176 g/m2 (24–47 lb) 60–90 g/m2 (16–24 lb) Colored Paper 90–176 g/m2 (24–47 lb) 60–90 g/m2 (16–24 lb) 1 The finisher stacks the paper b
Printing 94 Printing Printing forms and documents Printing forms Use the Forms and Favorites application to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the scanner. For more information, see “Setting up Forms and Favorites” on page 21. 1 From the scanner home screen, navigate to: Forms and Favorites > select the form from the list > enter the number of copies > adjust other settings 2 Touch .
Printing 95 Notes: • View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Quality Menu. 3 Adjust the toner darkness setting, and then click Submit.
Printing 96 • If you insert the flash drive when the scanner requires attention, such as when a jam has occurred, then the scanner ignores the flash drive. • If you insert the flash drive while the scanner is processing other print jobs, then Busy appears on the scanner display. After these print jobs are processed, you may need to view the held jobs list to print documents from the flash drive.
Printing 97 Recommended flash drives File type • Lexar JumpDrive FireFly (512MB and 1GB) • SanDisk Cruzer Micro (512MB and 1GB) • Sony Micro Vault Classic (512MB and 1GB) Documents: • .pdf • .xps Images: • • • • • • • • .dcx .gif .jpeg or .jpg .bmp .pcx .tiff or .tif .png .fls Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer.
Printing 98 Use To Notes: • Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the scanner requires extra memory to process additional held jobs. • You can set the scanner to store print jobs in the scanner memory until you start the print job from the scanner control panel. • All print jobs that can be initiated by the user at the scanner are called held jobs. 2 Touch Submit.
Printing 99 Modifying confidential print settings 1 Open a Web browser, and then type the scanner IP address in the address field. Notes: • View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Security > Confidential Print Setup.
Printing Canceling a print job from the computer For Windows users 1 Open the printers folder, and then select your printer. 2 From the print queue, select the print job you want to cancel, and then delete it. For Macintosh users 1 From System Preferences in the Apple menu, navigate to your printer. 2 From the print queue, select the print job you want to cancel, and then delete it.
Copying 101 Copying Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page documents. • Load letter- and A4- size documents into the ADF facedown, long edge first. • Load legal- and A3- size documents into the ADF facedown, Use the scanner glass for single pages, small items (such as short edge first. postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Copying 102 Copying using the scanner glass 1 Place an original document facedown on the scanner glass in the lower left corner. Note: Make sure the edge of the document is aligned with the edge of the scanner glass. 2 From the home screen, navigate to: Copy > specify the copy settings > Copy It 3 If you have more pages to scan, then place the next document on the scanner glass, and then touch Scan the Next Page. 4 Touch Finish the Job to return to the home screen.
Copying 103 Copying on letterhead 1 Load an original document facedown into the ADF or on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides.
Copying 104 3 From the home screen, navigate to: Copy > Copy from > select the size of the original document > 4 Navigate to: Copy to > select the tray containing the paper type you want to use > 5 Touch Copy It. Copying different paper sizes Use the ADF to copy original documents with different paper sizes. Depending on the paper sizes loaded and the “Copy to” and “Copy from” settings, each copy is either printed on mixed paper sizes (Example 1) or scaled to fit a single paper size (Example 2).
Copying 105 4 From the Sides (Duplex) area, touch the button for your preferred duplexing method. The first number represents sides of the original documents; the second number represents sides of the copy. For example, select 1‑sided to 2‑sided if you have 1-sided original documents and you want 2‑sided copies. 5 Touch , and then Copy It. Reducing or enlarging copies Copies can be scaled from 25% to 400% of the original document size.
Copying 106 6 Touch the button that best represents the content source of the document you are copying: • Color Laser—Use when the original document was printed using a color laser printer. • Black/White Laser—Use when the original document was printed using a mono laser printer. • Inkjet—Use when the original document was printed using an inkjet printer. • Photo/Film—Use when the original document is a photo from film. • Magazine—Use when the original document is from a magazine.
Copying 107 3 From the home screen, navigate to: Copy > Advanced Options > Separator Sheets Note: Set Collate to “1,2,3 ‑ 1,2,3” to place separator sheets between copies. If Collate is set to “1,1,1 ‑ 2,2,2,” then the separator sheets are added to the end of the copy job. For more information, see “Collating copies” on page 106. 4 Select one of the following: • Between Copies • Between Jobs • Between Pages • Off 5 Touch > Copy It.
Copying 108 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Copy > Advanced Options > Custom Job > On > > Copy It Note: When the end of a set is reached, the scan screen appears.
Copying 109 • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Copy > Advanced Options > Overlay > select overlay message > Done > Copy It Canceling a copy job Canceling a copy job while the original document is in the ADF When the ADF begins processing a document, touch Cancel Job on the scanner control panel.
Copying 110 • If the paper type or size that you want to copy onto is not loaded in one of the trays, then touch Manual Feeder, and manually load the paper in the multipurpose feeder. • When “Copy to” is set to Auto Size Match, each copy matches the paper size of the original document. If a matching paper size is not in one of the trays, then Paper size not found appears and prompts to load a paper in a tray or multipurpose feeder.
Copying • • • • 111 Newspaper—The original document is from a newspaper. Other—The original document was printed using an alternate or unknown printer. Photo/Film—The original document is a photo from film. Press—The original document was printed using a printing press. Save As Shortcut This option lets you save the current settings by assigning a shortcut name. Note: Selecting this option automatically assigns the next available shortcut number.
E-mailing 112 E-mailing Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page documents. • Load letter- and A4- size documents into the ADF facedown, long edge first. • Load legal- and A3- size documents into the ADF facedown, Use the scanner glass for single pages, small items (such as short edge first. postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
E-mailing 113 3 Fill in the fields with the appropriate information. 4 Click Submit. Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server 1 Open a Web browser, and then type the scanner IP address in the address field. Notes: • View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
E-mailing 114 E-mailing a document You can use the printer to e‑mail scanned documents to one or more recipients in a number of ways. You can type the e‑mail address, use a shortcut number, or use the address book. You can also use the Multi Send or MyShortcut application from the scanner home screen. For more information, see “Activating the home screen applications” on page 21. Sending an e-mail using the touch screen 1 Load an original document facedown into the ADF or on the scanner glass.
E-mailing 115 4 Touch the name of the recipients. To enter additional recipients, touch Next address, and then enter the address or shortcut number you want to add, or search the address book. 5 Touch Done. Customizing e-mail settings Adding e-mail subject and message information 1 Load an original document facedown, long edge first into the ADF tray or facedown on the scanner glass.
E-mailing 116 • JPEG—Create and attach a separate file for each page of your original document, viewable by most Web browsers and graphics programs. • XPS—Create a single XML Paper Specification (XPS) file with multiple pages, viewable using an Internet Explorer‑hosted viewer and the .NET Framework, or by downloading a third‑party standalone viewer. 5 Touch > Send It. Note: If you selected Secure PDF, then you will be prompted to enter your password twice.
E-mailing 117 Content This option lets you set the original document type and source. Select from the following content types: • • • • Graphics—The original document is mostly business‑type graphics, such as pie charts, bar charts, and animations. Photo—The original document is mostly a photo or an image. Text—The content of the original document is mostly text or line art. Text/Photo—The original document is a mixture of text, graphics, and photos.
E-mailing 118 Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on only one side or on both sides of the paper. This also identifies what needs to be scanned for inclusion in the e-mail. • Orientation—This specifies the orientation of the original document, and then changes the Sides (Duplex) and Binding settings to match the orientation.
Faxing 119 Faxing Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page documents. • Load letter- and A4- size documents into the ADF facedown, long edge first. • Load legal- and A3- size documents into the ADF facedown, Use the scanner glass for single pages, small items (such as short edge first. postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Faxing 120 Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: station name (identification of the business, other entity, or individual sending the message) and station number (telephone number of the sending fax machine, business, other entity, or individual).
Faxing 121 4 In the Fax Number or Station Number field, enter the printer fax number. 5 Click Submit. Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Scanner is connected to a dedicated fax line To connect: 1 Connect one end of the telephone cable that came with the scanner to the port of the scanner. 2 Connect the other end of the telephone cable to an active analog wall jack.
Faxing 122 Setup 2: Scanner is sharing the line with an answering machine Connected to the same telephone wall jack To connect: 1 Connect one end of the telephone cable that came with the scanner to the 2 Connect the other end of the telephone cable to an active analog wall jack. 3 Connect the answering machine to the port of the scanner. port of the scanner.
Faxing 123 Connected to different wall jacks To connect: 1 Connect one end of the telephone cable that came with the scanner to the port of the scanner. 2 Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: • If you have only one telephone number on your line, then you need to set the scanner to receive faxes automatically (Auto Answer On). • Set the scanner to pick up calls two rings after the answering machine.
Faxing 124 Setup 3: Scanner is sharing the line with a telephone subscribed to voice mail service To connect: 1 Connect one end of the telephone cable that came with the scanner to the port of the scanner. 2 Connect the other end of the telephone cable to an active analog wall jack. 3 Connect the telephone to the port of the scanner. Tips for this setup: • This setup works best if you subscribe to a distinctive ring service.
Faxing 125 Scenario 2: Digital Subscriber Line (DSL) A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same line for analog voice calls (including faxes) and digital Internet access.
Faxing 126 Scenario 3: VoIP telephone service To connect: 1 Connect one end of the telephone cable that came with the scanner to the port of the scanner. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge additional cost for the activation of the second phone port. 3 Connect the telephone to the port of the scanner.
Faxing 127 Scenario 4: Digital telephone service through a cable provider Setup 1: Scanner is connected directly to a cable modem 1 Connect one end of the telephone cable that came with your scanner to the port of the scanner. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge additional cost for the activation of the second phone port.
Faxing 128 Setup 2: Scanner is connected to a wall jack; cable modem is installed elsewhere in the facility 1 Connect one end of the telephone cable that came with your scanner to the port of the scanner. 2 Connect the other end of the telephone cable to an active analog telephone wall jack. 3 Connect your analog telephone to the port of the scanner.
Faxing 129 There may be an adapter plug installed in the port of the scanner. If you are using a telephone adapter or a facility port of the scanner. that has a cascaded or serial wiring scheme, then do not remove the adapter plug from the Part name Part number Lexmark adapter plug 40X8519 Connecting the scanner to a non‑RJ‑11 wall jack 1 Connect one end of the telephone cable that came with scanner to the port of the scanner.
Faxing 130 3 If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ‑11 connector, then connect it directly to the telephone adapter. Notes: • The the port of the scanner may have an adapter plug for use with the adapter. Do not remove the plug from port of the scanner. • In some countries or regions, the scanner may not come with a telephone adapter or an adapter plug.
Faxing 131 Connect the scanner to any of the N ports. 1 Connect one end of the telephone cable that came the scanner to the port of the scanner. 2 Connect the other end of the telephone cable to the RJ‑11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown. Note: Do not remove the adapter plug from the telephone system.
Faxing 132 Connecting to a distinctive ring service A distinctive ring service may be available from your telephone company. This service lets you have multiple telephone numbers on one telephone line, with each telephone number having a different ring pattern. This may be useful for distinguishing between fax and voice calls.
Faxing 133 Notes: • View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Security > Set Date and Time. 3 In the Manually Set Date & Time field, enter the current date and time. 4 Click Submit. Note: It is recommended to use the network time.
Faxing 134 4 Enter the fax number or a shortcut using the touch screen or keypad. To add recipients, touch Next Number and then enter the recipient's telephone number or shortcut number, or search the address book. . The dial pause appears as a comma in the “Fax Note: To place a dial pause within a fax number, press to” box. Use this feature if you need to dial an outside line first. 5 Touch Fax It.
Faxing 3 Press 135 , and then enter the shortcut number using the keypad. 4 Touch Fax It. Sending a fax using the address book The address book enables you to search for bookmarks and network directory servers. Note: If the address book feature is not enabled, then contact your system support person. 1 Load an original document facedown into the ADF or on the scanner glass.
Faxing 136 Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Instead of entering the entire phone number of a fax recipient on the scanner control panel each time you want to send a fax, you can create a permanent fax destination and assign a shortcut number. A shortcut can be created to a single fax number or a group of fax numbers. 1 Type the scanner IP address in the address field of your Web browser.
Faxing 137 Customizing fax settings Changing the fax resolution Settings range from Standard (fastest speed) to Ultra Fine (slowest speed, best quality). 1 Load an original document facedown into the ADF or on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides.
Faxing 138 If you do not know the IP address or host name of the scanner, then you can: • View the information on the scanner control panel home screen, or in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or menu settings page and locate the information in the TCP/IP section. 2 Click Settings > Fax Settings > Analog Fax Setup > Block No Name Fax. Notes: • This option blocks all incoming faxes that have a private caller ID or no fax station name.
Faxing 139 3 From the Held Fax Mode menu, select one of the following: • Off • Always On • Manual • Scheduled 4 If you selected Scheduled, then continue with the following steps: a Click Fax Holding Schedule. b From the Action menu, select Hold faxes. c From the Time menu, select the time you want the held faxes released. d From the Day(s) menu, select the day you want the held faxes released. 5 Click Add.
Faxing 140 Darkness This option lets you adjust how light or dark the faxes are in relation to the original document. Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on one side or on both sides of the page (duplex). This also identifies what needs to be scanned for inclusion in the fax.
Faxing 141 Using the advanced options Select from the following settings: • Fix Scan Skew—This straightens scanned images that are slightly skewed when received from the ADF tray. • Advanced Imaging—This adjusts the Background Removal, Color Balance, Color Dropout, Contrast, Mirror Image, Negative Image, Scan Edge to Edge, Shadow Detail, Sharpness, and Temperature settings before you fax the document. • Custom Job—This combines multiple scanning jobs into a single job.
Scanning 142 Scanning Using Scan to Network Scan to Network lets you scan your documents to network destinations specified by your system support person. After the destinations (shared network folders) have been established on the network, the setup process for the application involves installing and configuring the application on the appropriate printer using its Embedded Web Server. For more information, see “Setting up Scan to Network” on page 24.
Scanning 143 If you do not know the IP address or host name of the scanner, then you can: • View the information on the scanner control panel home screen, or in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or menu settings page and locate the information in the TCP/IP section. 2 Click Settings. 3 Under Other Settings, click Manage Shortcuts. Note: A password may be required. If you do not have an ID and password, then get one from your system support person.
Scanning 144 Scanning to an FTP address using a shortcut number 1 Load an original document facedown, long edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Scanning 145 Scanning to a computer or to a flash drive ADF Scanner glass • Use the ADF for multiple‑page documents. • Load letter- and A4- size documents into the ADF facedown, long edge first. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). • Load legal- and A3- size documents into the ADF facedown, short edge first.
Scanning 146 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when paper is loaded properly. b If you are loading a document into the ADF tray, then adjust the paper guides. c Do either of the following: • Press #, and then enter the shortcut number using the keypad.
Scanning 147 Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. File Name This option lets you type a file name for the scan image. Save As Shortcut This option lets you save the current settings as a shortcut by assigning a shortcut name. Note: Selecting this option automatically assigns the next available shortcut number. Original Size This option lets you set the paper size of the documents you are going to scan.
Scanning 148 Select from the following content sources: • • • • • • • • Black/White Laser—The original document was printed using a mono laser printer. Color Laser—The original document was printed using a color laser printer. Inkjet—The original document was printed using an inkjet printer. Magazine—The original document is from a magazine. Newspaper—The original document is from a newspaper. Other—The original document was printed using an alternate or unknown printer.
Understanding the printer menus 149 Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Settings Default Source Paper Size/Type Menu Settings Page Device Statistics Active NIC General Settings Copy Settings Configure MP Network Setup Page Standard USB Edit Security Setups Miscellaneous Security Settings Substitute Size Parallel [x] Serial [x] Confidential Print E‑mail Settings Paper Texture Network [x] Setup Page Erase Temporary Data Files FTP Settings
Understanding the printer menus 150 Supplies menu Menu item Description Replace Supply Separator Pad Pick Roller Provides the option to reset the supply counter for the separator pad and pick roller Separator Pad OK Replace Shows the status of the separator pad Pick Roller OK Replace Shows the status of the pick roller • Select Yes to reset the supply counter. • Select No to exit.
Understanding the printer menus 151 Paper Size/Type menu Use To Tray [x] Size A4 A5 A6 JIS‑B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in each tray.
Understanding the printer menus 152 Use To MP Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in the multipurpose feeder.
Understanding the printer menus 153 Use To Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the size of the paper being manually loaded. Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type being manually loaded.
Understanding the printer menus 154 Use To Default ADF Media Type Plain Paper Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom [x] Specify the media type being loaded in the ADF. Notes: • Plain Paper is the factory default setting. • Some menu settings are available only in select printer models. Note: Only installed trays and the multipurpose feeder are listed in this menu.
Understanding the printer menus Use To Transparency Texture Smooth Normal Rough Specify the relative texture of the transparencies loaded in a specific tray. Recycled Texture Smooth Normal Rough Specify the relative texture of the recycled paper loaded in a specific tray. Labels Texture Smooth Normal Rough Specify the relative texture of the labels loaded in a specific tray. Vinyl Labels Texture Smooth Normal Rough Specify the relative texture of the vinyl labels loaded in a specific tray.
Understanding the printer menus 156 Use To Light Texture Smooth Normal Rough Specify the relative texture of the light paper loaded in a specific tray. Heavy Texture Smooth Normal Rough Specify the relative texture of the heavy paper loaded in a specific tray. Rough/Cotton Texture Rough Specify the relative texture of the rough or cotton paper loaded in a specific tray. Custom [x] Texture Smooth Normal Rough Specify the relative texture of the custom paper loaded in a specific tray.
Understanding the printer menus 157 Use To Bond Weight Light Normal Heavy Specify the relative weight of the bond paper loaded. Envelope Weight Light Normal Heavy Specify the relative weight of the envelope loaded. Rough Envelope Weight Light Normal Heavy Specify the relative weight of the rough envelope loaded. Letterhead Weight Light Normal Heavy Specify the relative weight of the letterhead loaded.
Understanding the printer menus 158 Paper Loading menu Use To Card Stock Loading Duplex Off Determine and set two-sided printing for all print jobs with Card Stock as the paper type. Recycled Loading Duplex Off Determine and set two-sided printing for all print jobs with Recycled as the paper type. Labels Loading Duplex Off Determine and set two-sided printing for all print jobs with Labels as the paper type.
Understanding the printer menus 159 Use To Custom [x] Loading Duplex Off Determine and set two-sided printing for all print jobs with Custom [x] as the paper type. Note: Custom [x] Loading is available only when the custom type is supported. Notes: • Off is the factory default setting for all Paper Loading menu selections.
Understanding the printer menus 160 Custom Scan Sizes menu Use To Custom Scan Size [x] Scan Size Name Media Type Specify a custom scan size name, scan sizes, and options. The custom scan size name replaces Custom Scan Size [x] in the scanner menus. ADF Media Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Width 1–8.5 in. (25–216 mm) Height 1–25 in. (25–635.
Understanding the printer menus 161 Universal Setup menu Use To Units of Measure Inches Millimeters Identify the units of measure. Portrait Width 3–8.5 inches 76–216 mm Set the portrait width. Notes: • Inches is the US factory default setting. • Millimeters is the international factory default setting. Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. You can increase the width in 0.01‑inch increments.
Understanding the printer menus 162 Use To Configure Bins Mailbox Link Mail Overflow Link Optional Type Assignment Specify configuration options for bins. Notes: • Mailbox is the factory default setting. This treats each bin as a separate mailbox. • Link configures all available bins as one large bin. • Mail Overflow configures each bin as a separate mailbox. • Link Optional links together all available bins except the standard bin and only appears when at least two optional bins are installed.
Understanding the printer menus 163 Reports menu Reports menu Menu item Description Menu Settings Page Prints a report containing information about the paper loaded into trays, installed memory, total page count, alarms, timeouts, scanner control panel language, TCP/IP address, status of supplies, status of the network connection, and other information Device Statistics Prints a report containing printer statistics such as supply information and details about printed pages Network Setup Page Prints
Understanding the printer menus 164 Menu item Description Print Directory Prints a list of all the resources stored on an optional flash memory card or scanner hard disk Notes: • Job Buffer Size must be set to 100%. • Make sure the optional flash memory or scanner hard disk is installed correctly and working. Asset Report Prints a report containing asset information including the scanner serial number and model name.
Understanding the printer menus 165 Menu item Description NPA Mode Auto Off Sets the scanner to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes: • Auto is the factory default setting. • Changing this setting from the scanner control panel and then exiting the menus causes the scanner to restart. The menu selection is then updated.
Understanding the printer menus 166 Menu item Description Standard Network Setup Reports Network Card TCP/IP IPv6 Wireless AppleTalk Displays and sets network settings Note: The Wireless menu appears only when the scanner is connected to a wireless network.
Understanding the printer menus 167 Use To Job Timeout Set the amount of time it takes for a network print job to be canceled. 0, 10–225 seconds Notes: • “90 seconds” is the factory default setting. • A setting value of 0 disables the timeout. • If a value between 1 and 9 is selected, then Invalid appears on the display, and the value is not saved. Allow the printer to print a banner page. Banner Page Off On Note: Off is the factory default setting.
Understanding the printer menus 168 Use To Enable HTTP Server Yes No Enable the built-in Web server (Embedded Web Server). When enabled, the scanner can be monitored and managed remotely using a Web browser. WINS Server Address View or change the current WINS server address. Enable DDNS Yes No View or change the current DDNS setting. Enable mDNS Yes No View or change the current mDNS setting. DNS Server Address View or change the current DNS server address.
Understanding the printer menus 169 Use To Enable DHCPv6 On Off Enable DHCPv6 in the printer. * Note: On is the factory default setting. These settings can be changed only from the Embedded Web Server. Wireless menu Note: This menu is available only in printers connected to a wireless network or printer models that have a wireless network adapter.
Understanding the printer menus 170 AppleTalk menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > AppleTalk • Network/Ports > Network [x] > Network [x] Setup > AppleTalk Use To Activate Yes No Enable or disable AppleTalk support. View Name Show the assigned AppleTalk name. Note: No is the factory default setting. Note: The AppleTalk name can be changed only from the Embedded Web Server.
Understanding the printer menus 171 Menu item Description NPA Mode Auto On Off Sets the scanner to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes: • Auto is the factory default setting. Auto sets the scanner to examine data, determine the format, and then process it appropriately. • Changing this setting from the scanner control panel and then exiting the menus causes the scanner to restart.
Understanding the printer menus 172 Menu item Description ENA Gateway yyy.yyy.yyy.yyy Sets the gateway information for an external print server Note: This menu appears only if the scanner is attached to an external print server through the USB port.
Understanding the printer menus 173 Menu item Description Job Buffering Off On Auto Temporarily stores print jobs on the scanner hard disk before printing Notes: • Off is the factory default setting. • On buffers print jobs on the scanner hard disk. • Auto buffers print jobs only if the scanner is busy processing data from another input port. • Changing this setting from the scanner control panel and then exiting the menus causes the scanner to restart. The menu selection is then updated.
Understanding the printer menus 174 Menu item Description ENA gateway yyy.yyy.yyy.yyy Sets the gateway information for an external print server Note: This menu appears only when the scanner is attached to an external print server through the USB port.
Understanding the printer menus 175 Menu item Description Serial Buffer Auto 3KB to [maximum size allowed] Disabled Sets the size of the serial input buffer Notes: • Auto is the factory default setting. • Disabled turns off job buffering. Any jobs already buffered on the disk are printed before normal processing is resumed. • The serial buffer size setting can be changed in 1‑KB increments.
Understanding the printer menus 176 Menu item Description Baud 9600 19200 38400 57600 115200 138200 172800 230400 345600 1200 2400 4800 Specifies the rate at which data can be received through the serial port Data Bits 8 7 Specifies the number of data bits sent in each transmission frame Parity None Ignore Even Odd Sets the parity for serial input and output data frames Honor DSR Off On Determines whether the scanner uses the DSR Signal Notes: • 9600 is the factory default setting.
Understanding the printer menus 177 Menu item Description Use SSL Disabled Negotiate Required Sets the printer to use SSL for increased security when connecting to the SMTP server Notes: • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used.
Understanding the printer menus 178 Use To Edit Building Blocks Internal Accounts NTLM Simple Kerberos Setup Kerberos Setup Active Directory LDAP LDAP+GSSAPI Password PIN Edit settings for Internal Accounts, NTLM, Simple Kerberos Setup, Kerberos Setup, Active Directory, LDAP, Password, and PIN. Edit Security Templates [list of available templates] Add or edit a security template.
Understanding the printer menus 179 Menu item Description Security Reset Jumper Access controls=”No Security” No Effect Reset factory security defaults Changes the value of the security settings Notes: • Access controls=”No Security” retains all the security information that the user has defined. “No Security" is the factory default setting. • “No Effect” means the reset has no effect on the device’s security configuration.
Understanding the printer menus 180 Menu item Description Repeat Job Expiration Off 1 hour 4 hours 24 hours 1 week Limits the amount of time a “repeat” print job is saved before it is deleted Verify Job Expiration Off 1 hour 4 hours 24 hours 1 week Limits the amount of time a “verify” print job is saved before it is deleted Reserve Job Expiration Off 1 hour 4 hours 24 hours 1 week Limits the amount of time a “reserve” print job is saved before it is deleted Notes: • Off is the factory default set
Understanding the printer menus 181 Security Audit Log menu Use To Export Log Let an authorized user export the audit log. Notes: • To export the audit log from the scanner control panel, a flash drive must be attached to the scanner. • The audit log can be downloaded from the Embedded Web Server and saved on a computer. Delete Log Yes No Specify whether to delete audit logs.
Understanding the printer menus 182 Use To Custom Time Zone Setup DST Start Week DST Start Day DST Start Month DST Start Time DST End Week DST End Day DST End Month DST End Time DST Offset Enable the user to set up the time zone. Enable NTP On Off Enable Network Time Protocol, which synchronizes the clocks of devices on a network. NTP Server View the NTP server address. Enable Authentication On Off Enable the authentication setting. Note: On is the factory default setting.
Understanding the printer menus 183 Settings menu General Settings menu Use To Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Set the language of the text appearing on the display.
Understanding the printer menus 184 Use To ADF Multi‑feed Sensor On Off Detect when the ADF picks more than a single sheet of paper at once. Quiet Mode Off On Minimize the printer noise. Run Initial Setup Yes No Run the setup wizard.
Understanding the printer menus 185 Use To Scan to PC Port Range [port range] Specify a valid port range for scanners behind a port blocking firewall. Note: 9751:12000 is the factory default setting. Displayed Information Left side Right side Custom Text [x] Specify what is displayed in the upper corners of the home screen.
Understanding the printer menus 186 Use To Displayed Information (continued) Paper Jam Load Paper Service Errors Customize the displayed information for Paper Jam, Load Paper, and Service Errors menus. Select from the following options: Display Yes No Message to display Default Alternate Default [text entry] Alternate [text entry] Note: No is the factory default setting for Display.
Understanding the printer menus 187 Use To One Page Copy Off On Set copies from the scanner glass to only one page at a time. Output Lighting Normal/Standby Mode Off Dim Bright Set the amount of light from the standard bin. Note: Off is the factory default setting. Notes: • Dim is the factory default setting if Eco-Mode is set to Energy or Energy/Paper. • Bright is the factory default setting if Eco-Mode is Off or set to Paper.
Understanding the printer menus 188 Use To Alarms Alarm Control Cartridge Alarm Staple Alarm Hole Punch Alarm Set an alarm to sound when operator intervention is required. For each alarm type, select from the following options: Off Single Continuous Notes: • Single is the factory default setting for Alarm Control. This sounds three quick beeps. • Off is the factory default setting for Cartridge Alarm, Staple Alarm, and Hole Punch Alarm. • Continuous repeats three beeps every 10 seconds.
Understanding the printer menus 189 Use To Timeouts Print Timeout Disabled 1–255 Set the amount of time in seconds the scanner waits to receive an end‑of‑job message before canceling the rest of the print job. Notes: • 90 is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed, and then the printer checks to see if any new print jobs are waiting. • Print Timeout is available only when using PCL emulation.
Understanding the printer menus 190 Use To Print Recovery Jam Recovery On Off Auto Specify whether the printer reprints jammed pages. Notes: • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. • On sets the printer to always reprint jammed pages. • Off sets the printer to never reprint jammed pages. Print Recovery Page Protect Off On Successfully print a page that may not have printed otherwise.
Understanding the printer menus 191 Use To Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Specify how the original document was produced. Sides (Duplex) 1 sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Specify whether an original document is two‑sided (duplex) or one‑sided, and then to specify whether the copy should be two‑sided or one‑sided. Note: Black/White Laser is the factory default setting.
Understanding the printer menus 192 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense A4 A5 A6 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. ID Card Specify the paper size of the original document. Copy To Source Tray [x] Auto Size Match Multipurpose Feeder Specify the paper source for copy jobs.
Understanding the printer menus 193 Use To Header/Footer [Location] Off Date/Time Page number Custom text Print on All pages First page only All but first page Custom text Specify header and footer information and its location on the page. For the location, select from the following options: • • • • • • Top left Top middle Top right Bottom left Bottom middle Bottom right Notes: • Off is the factory default setting for the location. • “All pages” is the factory default setting for “Print on.
Understanding the printer menus 194 Use To Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning, and how much the dropout is increased or decreased. Contrast 0–5 Best for content Specify the contrast used for the copy job. Mirror Image Off On Create a mirror image of the original document. Negative Image Off On Create a negative image of the original document.
Understanding the printer menus 195 Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job through a telephone line. Use To Fax Name Specify the name of the fax in the scanner. Fax Number Specify the number assigned to the fax. Fax ID Fax Name Fax Number Specify how the fax is identified. Enable Manual Fax On Off Set the scanner to fax manually, which requires a line splitter and a telephone handset. Notes: • Off is the factory default setting.
Understanding the printer menus 196 Use To Fax Cover Page Fax Cover Page Off by default On by default Never use Always use Include to Field On Off Include from Field On Off From Include Message Field On Off Message Include Logo On Off Include Footer [x] On Off Footer [x] Configure the fax cover page. Use To Resolution Standard Fine 200 dpi Super Fine 300 dpi Ultra Fine 600 dpi Specify quality in dots per inch (dpi).
Understanding the printer menus 197 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the paper size of the original document. Sides (Duplex) Off Long edge Short edge Specify how text and graphics are oriented on a page. Note: Mixed Sizes is the U.S. factory default setting. A4 is the international factory default setting.
Understanding the printer menus 198 Use To Dialing Prefix Rules Prefix Rule [x] Establish a dialing prefix rule. Automatic Redial 0–9 Specify the number of times the scanner tries to send the fax to a specified number. Redial frequency 1–200 Specify the number of minutes between redials. Behind a PABX Yes No Enable or disable switchboard blind dialing without a dial tone. Enable ECM Yes No Enable or disable Error Correction Mode for fax jobs.
Understanding the printer menus 199 Use To Mirror Image Off On Create a mirror image of the original document. Negative Image Off On Create a negative image of the original document. Shadow Detail ‑4 to 4 Adjust the amount of shadow detail visible. ADF Skew Fix Auto Off On Correct the slight skew in the scanned image. ADF Multi-feed Sensor On Off Allow the scanner to detect when the ADF picks more than one sheet of paper at once.
Understanding the printer menus 200 Use To Manual Answer Code 0–9 Enter a code on the telephone number pad to begin receiving a fax. Notes: • 9 is the factory default setting. • This menu item is used when the scanner shares a line with a telephone. Auto Reduction On Off Scale an incoming fax job so that it fits the size of the paper loaded in the designated fax source. Paper Source Auto Tray [x] Multipurpose Feeder Specify the paper source for printing incoming fax jobs.
Understanding the printer menus 201 Use To Forward to Fax E‑mail FTP LDSS eSF Specify the type of recipient to which faxes will be forwarded. Forward to Shortcut Enter the shortcut number which matches the recipient type (Fax, E-mail, FTP, LDSS, or eSF). Block No Name Fax Off On Enable blocking of incoming faxes sent from devices with no station ID or fax ID specified. Banned Fax List Enable the list of blocked fax numbers stored in the scanner.
Understanding the printer menus 202 Use To Logs Display Remote Station Name Dialed Number Specify whether printed logs display the dialed number or the station name or fax name returned. Enable Job Log On Off Enable access to the Fax Job log. Enable Call Log On Off Enable access to the Fax Call log. Log Output Bin Standard Bin Bin [x] Specify the bin where fax logs are printed. Use To Speaker Mode Always Off On until Connected Always On Specify the mode of the speaker.
Understanding the printer menus 203 E‑mail Settings menu Use To E‑mail Server Setup Subject Message File Name Specify e‑mail server information. E‑mail Server Setup Send me a copy Never appears On by default Off by default Always On Send a copy of the e-mail to the sender. E‑mail Server Setup Max e‑mail size 0–65535 KB Specify the maximum e-mail size in kilobytes (KB). E‑mail Server Setup Size Error Message Send a message when an e-mail is bigger than the configured size limit.
Understanding the printer menus 204 Use To Content Type Graphics Text Text/Photo Photo Specify the content of the original document. Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Specify how the original document was produced. Color Off On Specify whether the image should be scanned and sent in color. Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Specify the resolution of the scan in dots per inch.
Understanding the printer menus 205 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the paper size of the document being scanned. Sides (Duplex) Off Long edge Short edge Specify how text and graphics are oriented on the page. Note: Letter is the U.S.
Understanding the printer menus 206 Use To Photo Default 5–90 Set the quality of a photo image in relation to file size and the quality of the image. E‑mail images sent as Attachment Web Link Specify how the images are sent. Use Multi‑Page Tiff On Off Choose between single-page TIFF files and multiple‑page TIFF files. For a multiplepage scan‑to‑e-mail job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page of the job.
Understanding the printer menus 207 Use To Color Balance Cyan - Red Magenta - Green Yellow - Blue Enable an equal balance of colors in the output. Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning, and how much the dropout is increased or decreased. Contrast 0–5 Best for content Specify the contrast of the output.
Understanding the printer menus 208 Use To Use cc:/bcc: Off On Enable the use of the “cc:” and “bcc:” fields. Note: Off is the factory default setting. FTP Settings menu Use To Format PDF (.pdf) Secure PDF (.pdf) TIFF (.tif) JPEG (.jpg) XPS (.xps) Specify the format of the file for FTP sending. PDF Version 1.2–1.7 A–1a Set the version level of the PDF file for FTP sending. Content Type Text Graphics Text/Photo Photo Specify the content of the original document.
Understanding the printer menus 209 Use To Orientation Portrait Landscape Specify the page orientation of the scanned image. Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the paper size of the original document.
Understanding the printer menus 210 Use To Text/Photo Default 5–90 Set the quality of a text/photo image in relation to the file size and quality of the image. Note: 75 is the factory default setting. Photo Default 5–90 Set the quality of a photo image in relation to the file size and quality of the image. Use Multi‑Page TIFF On Off Provide a choice between single-page TIFF files and multiple‑page TIFF files.
Understanding the printer menus 211 Use To Background Removal ‑4 to 4 Adjust the amount of background visible on a copy. Color Balance Cyan - Red Magenta - Green Yellow - Blue Enable an equal balance of colors in the output. Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning, and how much the dropout is increased or decreased.
Understanding the printer menus 212 Use To Temperature ‑4 to 4 Enable the user to specify “warm” or “cool” outputs. "Cool” values generate a bluer output than the default while “warm” values generate a redder output than the default. Flash Drive menu Scan Settings Use To Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) Specify the format of the file to be sent through FTP. PDF Version 1.2–1.7 A‑1a Set the version of the PDF file to be sent through FTP.
Understanding the printer menus 213 Use To Orientation Portrait Landscape Specify the page orientation of the scanned image. Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the paper size of the original document.
Understanding the printer menus 214 Use To Photo Default 5–90 Set the quality of a photo image in relation to file size and quality. Use Multi‑Page TIFF On Off Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan to FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page. Note: 50 is the factory default setting. Notes: • On is the factory default setting.
Understanding the printer menus 215 Use To Sharpness 1–5 Adjust the amount of sharpness on a scanned image. Temperature ‑4 to 4 Enable the user to specify “warm” or “coo”l outputs. “Cool” values generate a bluer output than the default while “warm” values generate a redder output than the default. Note: 3 is the factory default setting. Print Settings Copies 1–999 Specify a default number of copies for each print job. Note: 1 is the factory default setting.
Understanding the printer menus Paper Saver Off 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Print multiple pages on a single sheet of paper. Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the positioning of multiple‑page images. 216 Notes: • Off is the factory default setting. • The number selected is the number of page images that will print per side. Notes: • Horizontal is the factory default setting.
Understanding the printer menus 217 Print Settings Setup menu Use To Printer Language PCL Emulation PS Emulation Set the default printer language. Notes: • PS Emulation is the factory default printer language. • Setting a printer language as the default does not prevent a software program from sending print jobs that use another printer language. Job Waiting On Off Specify that print jobs be removed from the print queue if they require unavailable printer options or custom settings.
Understanding the printer menus 218 Use To Resource Save On Off Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a job that requires more memory than is available. Notes: • Off is the factory default setting. This sets the printer to retain the downloads only until memory is needed. Downloads are deleted in order to process print jobs. • On retains the downloads during language changes and printer resets.
Understanding the printer menus 219 Use To Collate 1,1,1 ‑ 2,2,2 1,2,3 ‑ 1,2,3 Stack the pages of a print job in sequence when printing multiple copies. Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether blank separator sheets are inserted. Notes: • “1,2,3 ‑ 1,2,3” is the factory default setting. • On stacks the print job in sequence. Notes: • None is the factory default setting.
Understanding the printer menus 220 Use To Staple Job Off On Specify whether printed output is stapled. Run Stapler Test Print a report that confirms that the staple finisher is functioning properly. Notes: • Off is the factory default setting. • This menu item appears only when a supported staple finisher is installed. Note: This menu item appears only when a supported staple finisher is installed.
Understanding the printer menus 221 Menu item Description Pixel Boost Off Fonts Horizontally Vertically Both directions Isolated Adjusts pixels to print a sharper image. Toner Darkness 1–10 Lightens or darkens the print Note: Off is the factory default setting. Notes: • 8 is the factory default setting. • Selecting a smaller number can help conserve toner.
Understanding the printer menus 222 Use To Job Accounting Log Off On Set the scanner to create a log of the print jobs it receives. Job Accounting Utilities Print and delete log files or export them to a flash drive. Accounting Log Frequency Weekly Monthly Determine how often a log file is created. Log Action at End of Frequency None E‑mail Current Log E‑mail & Delete Current Log Post Current Log Post & Delete Current Log Set how the scanner responds to the expiration of the frequency threshold.
Understanding the printer menus 223 Use To Log File Prefix Specify the prefix you want for the log file name. Note: The current host name defined in the TCP/IP menu is used as the default log file prefix. Utilities menu Menu item Description Remove Held Jobs Confidential Held Not Restored All Removes confidential and held jobs from the scanner hard disk Notes: • Selecting a setting affects only print jobs that are resident in the scanner.
Understanding the printer menus 224 XPS menu Use To Print Error Pages Off On Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PDF menu Use To Scale to Fit Yes No Scale page content to fit the selected paper size. Annotations Do Not Print Print Print annotations in a PDF. Note: No is the factory default setting. Note: Do Not Print is the factory default setting.
Understanding the printer menus 225 PCL Emul menu Use To Font Source Resident Disk Download Flash All Specify the set of fonts used by the Font Name menu. Notes: • “Resident” is the factory default setting. This shows the factory default set of fonts downloaded in the RAM. • “Flash” and “Disk” settings show all fonts resident in that option. • The flash option must be properly formatted and cannot be read/write‑, write‑, or password‑protected. • “Download” shows all the fonts downloaded in the RAM.
Understanding the printer menus 226 Use To PCL Emulation Settings Lines per Page 1–255 Specify the number of lines that print on each page. Notes: • 60 is the U.S. factory default setting. 64 is the international factory default setting. • The scanner sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the Paper Size and Orientation you want before setting Lines per Page.
Understanding the printer menus 227 Use To Tray Renumber View Factory Defaults MPF Default = 8 T1 Default = 1 T1 Default = 4 T1 Default = 5 T1 Default = 20 T1 Default = 21 Env Default = 6 MPaper Default = 2 MEnv Default = 3 Display the factory default setting assigned to each tray or feeder. Tray Renumber Restore Defaults Yes No Restore all tray and feeder assignments to the factory default settings.
Understanding the printer menus 228 Use To Font Size 1–255 pt Set the default font size for HTML documents. Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale 1–400% Scale the default font for HTML documents. Notes: • 100% is the factory default setting. • Scaling can be increased in 1% increments. Orientation Portrait Landscape Set the page orientation for HTML documents. Margin Size 8–255 mm Set the page margin for HTML documents.
Understanding the printer menus 229 Use To Orientation Portrait Landscape Reverse Portrait Reverse Landscape Set the image orientation. Note: Portrait is the factory default setting. Help menu The Help menu consists of a series of Help pages that are stored in the scanner as PDF files. They contain information about using the scanner and performing various tasks, including copying, scanning, and faxing. English, French, German, and Spanish translations are stored in the scanner.
Saving money and the environment 230 Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.
Saving money and the environment 231 Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature to see how the document looks like before you print it. • Print one copy of the document to check its content and format for accuracy. Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 265.
Saving money and the environment 232 Use To On Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a document is ready to print. There will be a short delay before the first page is printed. Off Use factory default settings. Note: This setting supports the performance specifications of the printer. 3 Click Submit. Adjusting Sleep mode To save energy, decrease the number of minutes before the scanner and the printer enter Sleep mode.
Saving money and the environment 233 Adjusting the brightness of the display To save energy, or if you have trouble reading your display, then adjust the brightness of the display. Available settings range from 20–100. The factory default setting is 100. Using the Embedded Web Server 1 Type the scanner IP address or host name in the address field of your Web browser.
Saving money and the environment 234 Recycling Lexmark packaging Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there is less packaging to dispose of. These efficiencies result in fewer greenhouse emissions, energy savings, and natural resource savings. Lexmark cartons are 100% recyclable where corrugated recycling facilities exist.
Securing the printer 235 Securing the printer Statement of Volatility Your scanner contains various types of memory that are capable of storing device and network settings, information from embedded solutions, and user data. The following are the types of memory and the types of data they store: • Volatile memory—Your device utilizes standard Random Access Memory (RAM) to temporarily buffer user data during simple print and copy jobs.
Securing the printer 236 Erasing non‑volatile memory • Individual settings, device and network settings, security settings, and embedded solutions—Erase information and settings by selecting Wipe All Settings in the Configuration menu. • Fax data—Erase fax settings and data by selecting Wipe All Settings in the Configuration menu. 1 Turn off the scanner. 2 Hold down and progress bar appears. 6 MNO while turning the scanner on.
Securing the printer 237 Configuring scanner hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the scanner or its hard disk is stolen. Using the Embedded Web Server 1 Open a Web browser, and then type the scanner IP address in the address field. Notes: • View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Securing the printer 238 Finding printer security information In high-security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, visit the Lexmark security Web page. You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: 1 Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer.
Maintaining the scanner and the printer 239 Maintaining the scanner and the printer Periodically, certain tasks are required to maintain optimum print quality. Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. 1 Make sure that the printer is turned off and unplugged from the electrical outlet.
Maintaining the scanner and the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 1 White underside of the scanner cover 2 Scanner glass 3 Wipe the scanner glass until it is clean and dry. 4 Wipe the white underside of the scanner cover until it is clean and dry. 5 Close the scanner cover.
Maintaining the scanner and the printer 241 3 Wipe the upper and lower ADF glass until they are clean and dry. 4 Close the ADF cover. Cleaning the ADF parts Clean the ADF parts periodically to ensure the ADF feeds paper properly. Residue on the ADF parts may cause scan quality issues and false paper jam messages. When cleaning ADF parts, use the cleaning kit that came with the scanner. 1 Remove the cleaning kit from its container under the exit tray. 2 Unpack and unfold the cleaning cloth.
Maintaining the scanner and the printer 3 Open the ADF cover. 4 Using the cleaning cloth, wipe the rollers in the upper portion of the ADF until all residue is removed.
Maintaining the scanner and the printer 243 a To clean the rollers that do not rotate freely, push each roller inward, rotate it, then wipe it with the cleaning cloth. b To clean the rollers that rotate freely, wipe the rollers until all residue is removed.
Maintaining the scanner and the printer 244 5 Using the cleaning cloth, wipe the rollers in the lower portion of the ADF until all residue is removed. 1 Six rollers that do not rotate freely 2 Six rollers that rotate freely a To clean the rollers that do not rotate freely, manually rotate the last roller toward the ADF entrance. This will reposition the other rollers that do not rotate freely.
Maintaining the scanner and the printer 245 b To clean the rollers that rotate freely, wipe the rollers until all residue is removed. 6 Wait for 3 minutes to let the rollers dry. Cleaning the touch screen Clean the scanner touch screen regularly to remove fingerprints and smudges. 1 Make sure the scanner is turned off and unplugged from the wall outlet.
Maintaining the scanner and the printer 246 Emptying the hole punch box 1 Pull out the hole punch box. 2 Empty the container. 3 Insert the emptied hole punch box back into the finisher until it clicks into place. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Maintaining the scanner and the printer 247 Checking the status of parts and supplies from the Embedded Web Server Note: Make sure the computer and the scanner are connected to the same network. 1 Open a Web browser, and then type the scanner IP address in the address field. Notes: • View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Maintaining the scanner and the printer 248 Part name Part number ADF feed roller cleaning cloth 16J0900 Ordering a separator pad When Replace separator pad appears on the display, order a separator pad. Part name Part number Separator pad 40X6447 Ordering printer supplies Ordering toner cartridges Notes: • Estimated cartridge yield is based on the ISO/IEC 19752 standard. • Extremely low print coverage for extended periods of time may negatively affect actual yield.
Maintaining the scanner and the printer Item 249 Return Program cartridge For Africa, Middle East, Central Eastern Europe, and Commonwealth of Independent States Toner Cartridge 525 High Yield Toner Cartridge 525H Extra High Yield Toner Cartridge 525X* * This toner cartridge is supported only in the MS711, MS811n, MS811dn, and MS812dn printer models. For more information on countries located in a region, visit www.lexmark.com/regions.
Maintaining the scanner and the printer 250 Lexmark Return Program fuser maintenance kits and part numbers for MS71x Fuser maintenance kit type Part number Type 11, 110–120V 40X8530 Type 13, 220–240V 40X8531 Type 15, 100V 40X8532 Lexmark regular fuser maintenance kits and part numbers for MS810n, MS810dn, MS811, and MS812dn Fuser maintenance kit type Part number Type 05 40X8425 Type 06 40X8426 Type 07 40X8427 Type 08 40X8428 Type 09 40X8429 Lexmark Return Program fuser maintenance kits
Maintaining the scanner and the printer Replacing supplies Replacing the separator pad 1 Turn the printer off, and then open the ADF cover. 2 Remove the separator pad. 3 Unpack the new separator pad, and then install it in the scanner.
Maintaining the scanner and the printer 4 Close the ADF cover. 5 Dispose of the old separator pad. Replacing the toner cartridge 1 Lift the front cover, and then pull down the multipurpose feeder door.
Maintaining the scanner and the printer 253 2 Pull the cartridge out of the printer using the handle. 3 Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to redistribute the toner. 4 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Note: Make sure the cartridge is fully pushed in.
Maintaining the scanner and the printer 5 Close the multipurpose feeder door and the front cover. Replacing the imaging unit 1 Lift the front cover, and then pull down the multipurpose feeder door.
Maintaining the scanner and the printer 255 2 Pull the cartridge out of the printer using the handle. 3 Pull the imaging unit out of the printer using the handle. 4 Unpack the new imaging unit, and then remove all packing materials. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit.
Maintaining the scanner and the printer 256 5 Shake the new imaging unit. 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Maintaining the scanner and the printer 8 Close the multipurpose feeder door and the front cover. Replacing a staple cartridge 1 Open the stapler door. 2 Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher.
Maintaining the scanner and the printer 258 3 Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge. 2 1 1 4 Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge. 2 1 5 Push the staple cartridge into the finisher until it clicks into place. 6 Close the stapler door.
Maintaining the scanner and the printer Moving the scanner to another location Warning—Potential Damage: Damage to the scanner caused by improper moving is not covered by the scanner warranty. CAUTION—POTENTIAL INJURY: Follow these guidelines to avoid personal injury or scanner damage: • Make sure your fingers are not under the scanner when you set it down. • Put the scanner on a flat and stable surface. • Before setting up the scanner, make sure there is adequate clearance around it.
Maintaining the scanner and the printer 260 Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn off the printer, and then unplug the power cord from the electrical outlet. • Disconnect all cords and cables from the printer. • If two or more optional finishers are installed, then remove the finishers individually from the printer.
Maintaining the scanner and the printer • • • • 261 Use the handholds located on both sides of the printer to lift it. Make sure your fingers are not under the printer when you set it down. Make sure there is adequate clearance around the printer. Use only the power cord provided with this product or the manufacturer's authorized replacement. Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the printer warranty.
Managing the scanner and the printer 262 Managing the scanner and the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Managing the scanner and the printer 263 If you do not know the IP address or host name of the scanner, then you can: • View the information on the scanner control panel home screen, or in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or menu settings page and locate the information in the TCP/IP section. 2 Click Reports, and then click the type of report you want to view.
Managing the scanner and the printer 264 Restoring factory default settings If you want to retain a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default settings. Exceptions include the display language, custom sizes and messages, and network/port menu settings. All downloads stored in RAM are deleted.
Clearing jams 265 Clearing jams Carefully select paper and specialty media and load them properly to avoid most jams. If jams occur, then follow the steps outlined in this chapter. Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. Avoiding jams Load paper properly • Make sure paper lies flat in the tray.
Clearing jams 266 • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Clearing jams 267 • If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push the paper all the way back. 2 1 Note: If the paper is not under the bin arm, then a jam occurs due to an overfilled bin. Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper or specialty media before loading it.
Clearing jams 268 1 2 3 4 5 6 11 7 10 9 8 Jam location Printer message What to do 1 Staple finisher [x]‑page jam, remove paper, Remove paper from the open stapler door. Leave stapler bin, open the stapler paper in bin. [455–457] door, then remove the staple cartridge, and then remove the jammed staples. 2 Standard bin [x]‑page jam, remove standard bin jam. [203] Remove jammed paper from the standard bin.
Clearing jams 269 Jam location Printer message What to do 3 Inside the printer [x]‑page jam, lift front cover to remove cartridge. [200– 201] Open the front cover and the multipurpose feeder, then remove the toner cartridge and the imaging unit, and then remove the jammed paper. 4 Multipurpose feeder [x]‑page jam, clear manual feeder. [250] Remove all paper from the multipurpose feeder, and then remove the jammed paper.
Clearing jams [x]‑page jam, lift front cover to remove cartridge. [200–201] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 1 Lift the front cover, and then pull down the multipurpose feeder door. 2 Lift the green handle, and then pull out the toner cartridge from the printer. 3 Place the cartridge aside. 4 Lift the green handle, and then pull out the imaging unit from the printer.
Clearing jams 271 5 Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 6 Pull the jammed paper gently to the right, and then remove it from the printer. Note: Make sure all paper fragments are removed. 1 2 Warning—Potential Damage: The jammed paper may be covered with toner which can stain garments and skin. 7 Install the imaging unit.
Clearing jams 9 Close the multipurpose feeder door and the front cover. 10 From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, open upper rear door. [202] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 1 Pull down the rear door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Clearing jams 3 Close the rear door. 4 From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, open upper and lower rear door. [231–234] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 1 Pull down the rear door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 3 Close the rear door. 4 Push the back of the standard tray. 5 Press down the rear duplex flap, then firmly grasp the jammed paper, and then gently pull out the paper. Note: Make sure all paper fragments are removed.
Clearing jams 275 2 1 6 Insert the standard tray. 7 From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove standard bin jam. [203] 1 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove tray 1 to clear duplex. [235–239] 1 Pull out the tray.
Clearing jams 276 2 3 1 2 Push down the front duplex flap, then firmly grasp the jammed paper, and then gently pull the paper to the right and out of the printer. Note: Make sure all paper fragments are removed. 2 1 3 Insert the tray. 4 From the scanner control panel, touch Done to clear the message and continue printing.
Clearing jams [x]‑page jam, open tray [x]. [24x] 1 Check which tray is indicated on the printer display, and then pull the tray. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Insert the tray. 4 From the scanner control panel, touch Done to clear the message and continue printing.
Clearing jams 278 [x]‑page jam, clear manual feeder. [250] 1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 3 Reload paper into the multipurpose feeder.
Clearing jams 4 Slide the paper guide until it rests lightly against the edge of the paper. 5 From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove paper, open mailbox rear door. Leave paper in bin. [41y.xx] 1 Open the mailbox rear door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 280 3 Close the mailbox rear door. 4 If the jam is in the mailbox bin, then firmly grasp the jammed paper, and then gently pull it out. Notes: • Make sure all paper fragments are removed. • When using A4‑, folio‑, or legal‑size paper, make sure to adjust the bin extender so that the paper enters the bin properly.
Clearing jams 5 From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451] 1 Open the staple finisher rear door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 282 3 Close the staple finisher rear door. 4 From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove paper, open stapler door. Leave paper in bin. [455–457] 1 From the stapler bin, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 2 Open the stapler door. 3 Pull down the latch of the staple cartridge holder, and then pull out the holder from the printer. 4 Use the metal tab to lift the staple guard, and then remove any loose staples.
Clearing jams 284 5 Press down the staple guard until it clicks into place. 6 Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket.
Clearing jams 7 Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. 8 Close the stapler door. 9 From the scanner control panel, touch Done to clear the message and continue printing.
Clearing jams [x]‑page jam, remove paper, open expander rear door. Leave paper in bin. [43y.xx] 1 Open the output expander rear door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close the output expander rear door. 4 From the scanner control panel, touch Done to clear the message and continue printing.
Clearing jams 287 [x]‑page jam, open automatic feeder top cover [28y.xx] 1 Remove all original documents from the ADF tray. Note: The message is cleared when the pages are removed from the ADF tray. 2 Open the ADF cover. 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4 Close the ADF cover. 5 Straighten the edges of the original documents, then load the documents into the ADF, and then adjust the paper guides.
Troubleshooting 288 Troubleshooting For information on connecting the scanner and the printer, see “Connecting the scanner and the printer” on page 29. The indicator light is blinking The indicator light blinks red until you set up fax and e‑mail. To disable the blinking light, follow these steps: Note: Before completing these instructions for a scanner on a network, make sure the fax cables are connected.
Troubleshooting 289 Cartridge nearly low [88.xy] If necessary, touch Continue on the scanner control panel to clear the message and continue printing. Cartridge very low, [x] estimated pages remain [88.xy] You may need to replace the toner cartridge very soon. For more information, see the “Replacing supplies” section of the User’s Guide. If necessary, touch Continue on the scanner control panel to clear the message and continue printing.
Troubleshooting 290 Check tray [x] connection Try one or more of the following: • Turn off the printer, and then turn it back on. If the error occurs a second time, then: 1 2 3 4 5 6 Turn off the printer and the scanner. Unplug the power cord from the electrical outlet. Remove the indicated tray. Reattach the tray. Connect the power cord to a properly grounded electrical outlet. Turn on the printer and the scanner. If the error occurs again, then: 1 2 3 4 Turn off the printer.
Troubleshooting 291 Close top access cover Close the printer top access cover to clear the message. Complex page, some data may not have printed [39] Try one or more of the following: • From the scanner control panel, touch Continue to ignore the message and continue printing. • Cancel current print job. • Install additional printer memory.
Troubleshooting 292 Disk must be formatted for use in this device From the scanner control panel, touch Format disk to format the scanner hard disk and to clear the message. Note: Formatting deletes all the files stored on the scanner hard disk. Disk near full. Securely clearing disk space. Try one or more of the following: • Touch Continue to clear the message and continue printing. • Delete fonts, macros, and other data stored on the scanner hard disk. • Install a hard disk with higher capacity.
Troubleshooting 293 Fax Station Name not set up. Contact system administrator. Try either of the following: • From the scanner control panel, touch Continue to clear the message. • Complete the Analog Fax setup. If the message appears again after completing the setup, then contact your system support person. Fax Station Number not set up. Contact system administrator. Try one or more of the following: • From the scanner control panel, touch Continue to clear the message.
Troubleshooting 294 Incorrect paper size, open [paper source] [34] Try one or more of the following: • Load the correct size and type of paper in the tray, and then specify the paper size and paper type in the Paper menu on the scanner control panel. • Make sure the correct paper size and type are specified in the Print Properties or in the Print dialog settings. • Check if the paper size is correctly set.
Troubleshooting 295 Install Tray [x] Try one or more of the following: • Install the specified tray: 1 Turn off the printer and the scanner. 2 Unplug the power cord from the electrical outlet. 3 Install the specified tray. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn on the printer and the scanner. • Cancel the print job. • Reset the active bin.
Troubleshooting 296 Load [paper source] with [paper type] [paper size] [paper orientation] Try one or more of the following: • Load the indicated tray or feeder with the correct size and type of paper. • To use the tray or feeder with the correct size and type of paper, touch Finished loading paper on the scanner control panel. Note: If the scanner finds a tray or feeder that has the correct size and type of paper, then it feeds from that tray or feeder.
Troubleshooting 297 Load Manual Feeder with [custom string] [paper orientation] Try one or more of the following: • Load the feeder with the correct size and type of paper. • From the scanner control panel, touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing. • From the scanner control panel, touch Automatically select paper to use the paper loaded in the tray. • Cancel the print job.
Troubleshooting 298 Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, visit the Lexmark Web site at http://support.lexmark.com or contact customer support, and then report the message. If necessary, touch Continue to clear the message and continue printing. Maintenance kit nearly low [80.xy] For more information, visit the Lexmark Web site at http://support.lexmark.com or contact customer support, and then report the message.
Troubleshooting 299 Non‑Lexmark [supply type], see User’s Guide [33.xy] Note: The supply type can be a toner cartridge or the imaging unit. The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Troubleshooting 300 Printer had to restart. Last job may be incomplete. From the scanner control panel, touch Continue to clear the message and continue printing. For more information, visit http://support.lexmark.com or contact customer support. Reattach bin [x] Try one or more of the following: • Turn off the printer and the scanner, and then turn them back on. • Reattach the indicated bin. 1 Turn off the printer and the scanner. 2 Unplug the power cord of the printer from the electrical outlet.
Troubleshooting 301 5 Connect the power cord of the printer to a properly grounded electrical outlet. 6 Turn on the printer and the scanner. From the scanner control panel, touch Continue to clear the message and print without using the indicated bins. Reinstall missing or unresponsive cartridge [31.xy] Try one or more of the following: • Check if the toner cartridge is missing. If missing, install the toner cartridge.
Troubleshooting 302 Remove paper from bin [x] Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing. If removing the paper does not clear the message, then touch Continue. Remove paper from [linked set bin name] Remove paper from the specified bin. The printer automatically detects paper removal and resumes printing. If removing the paper does not clear the message, then touch Continue.
Troubleshooting 303 Region number Region 5 Africa, Middle East, rest of Europe 9 Invalid Notes: • The x and y values are the .xy of the error code shown on the scanner control panel. • The x and y values must match for printing to continue. Replace imaging unit, 0 estimated pages remain [84.xy] Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Troubleshooting 304 Replace missing fuser [31.xy] 1 Install the missing fuser. For more information, see the instruction sheet that came with the replacement part. 2 From the scanner control panel, touch Continue to clear the message. Replace roller kit [81.xy] Try one or more of the following: • Replace the roller kit. For more information, see the instruction sheet that came with the part. • From the scanner control panel, select Continue to clear the message and continue printing.
Troubleshooting 305 Restore held jobs? Try one or more of the following: • From the scanner control panel, touch Restore to restore all held jobs stored in the scanner hard disk. • From the scanner control panel, touch Do not restore if you do not want to restore any of the print jobs. Scan document too long The scan job exceeds the maximum number of pages. Touch Cancel job to clear the message and cancel the scan job. Scanner automatic feeder cover open Close the ADF cover.
Troubleshooting 306 Scanner locked, release lock under scanner 1 Unlock the scan bar. 2 Touch Continue to clear the message and continue scanning. Scanner maintenance required soon, use ADF Kit [80] Contact customer support, and then report the message. The printer is scheduled for maintenance. Serial option [x] error [54] Try one or more of the following: • From the scanner control panel, touch Continue to continue printing.
Troubleshooting 307 Note: Held jobs that are not restored remain in the scanner hard disk and are inaccessible. Standard network software error [54] Try one or more of the following: • • • • From the scanner control panel, touch Continue to continue printing. Unplug the router, then wait for 30 seconds, and then plug it back again. Turn off the scanner and printer, and then turn back on the printer and then the scanner. Update the network firmware in the printer or print server.
Troubleshooting 308 Too many flash options installed [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra flash memory. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Too many trays attached [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra trays. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on.
Troubleshooting 309 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn on the scanner. USB port [x] disabled [56] From the scanner control panel, touch Continue to clear the message. Notes: • The scanner discards any data received through the USB port. • Make sure the USB Buffer menu is not set to Disabled. Weblink server not set up. Contact system administrator. From the scanner control panel, touch Continue to clear the message.
Troubleshooting 310 Action Yes No Step 4 Unplug the other electrical equipment, and then turn on the printer. If the printer does not work, then reconnect the other electrical equipment. Go to step 5. Check other electrical equipment plugged into the electrical outlet. Do the other electrical equipment work? Step 5 Go to step 6. Check if the cables connecting the printer and the computer are inserted in the correct ports.
Troubleshooting 311 Action Yes No Step 11 Go to step 12. Install the correct printer driver. Check the installed printer driver. Is the correct printer driver installed? The problem is solved. Contact customer support. Turn off the printer, then wait for about 10 seconds, and then turn it back on. Step 12 Is the printer working? Scanner display is blank Action Yes No Step 1 The problem is solved. Go to step 2. Press the Sleep button on the scanner control panel.
Troubleshooting 312 Action Yes No Step 3 Go to step 4. Reinstall the internal option. Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list. Is the USB or parallel interface card listed in the Installed Features list? Step 4 a Check if the internal option is selected. The problem is solved. Contact customer support. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs.
Troubleshooting 313 Action Yes Step 2 The problem is solved. Contact customer support. Check the cable and the ISP connection. a Use the correct cable, and then make sure it is securely connected to the ISP. b Check if the ISP solution interface cable is securely connected into the receptacle of the controller board. No Note: The ISP solution interface cable and the receptacle on the controller board are color‑coded.
Troubleshooting 314 Action Yes Step 4 The problem is solved. Contact customer support. Check if the tray is available in the printer driver. No Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 56. Is the tray available in the printer driver? USB/Parallel interface card does not operate correctly Action Yes No Step 1 Go to step 2.
Troubleshooting 315 Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: Go to step 2. The problem is solved. Go to step 3. The problem is solved. • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • Check if the paper guides are aligned against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator.
Troubleshooting 316 Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Go to step 2. Select one of the Print and Hold options, and then resend the print job. For more information, see “Printing confidential and other held jobs” on page 98.
Troubleshooting 317 Envelope seals when printing Action Yes Contact customer support. Note: Printing on envelopes with high moisture content can seal the flaps. b Resend the print job. a Use envelopes that have been stored in a dry environment. No The problem is solved. Does the envelope seal when printing? Error message about reading the flash drive appears Action Yes No Step 1 Go to step 2. Insert the flash drive into the front USB port.
Troubleshooting 318 Incorrect characters print Action Yes No Step 1 Deactivate Hex Trace mode. Go to step 2. Contact customer support. The problem is solved. Action Yes No Step 1 a Check if you are printing on paper that is supported by the tray. The problem is solved. Go to step 2. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the scanner display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.
Troubleshooting 319 Large jobs do not collate Action Yes No Step 1 The problem is solved. Go to step 2. a From the Finishing menu on the scanner control panel, set Collate to (1,2,3) (1,2,3). b Resend the print job. Did the job print and collate correctly? Step 2 a From the printer software, set Collate to (1,2,3) (1,2,3). The problem is solved. Go to step 3. Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu. b Resend the print job.
Troubleshooting Action 320 Yes No Step 1 The problem is solved. Go to step 2. a Make sure the size of the paper loaded in the tray matches the fuser type. Note: Use a 110-volt fuser for printing on letter-size paper and a 220-volt fuser for printing on A4‑size paper. b Resend the print job. Does the print speed increase? Step 2 a Replace the fuser. For more information on installing the fuser, see the instruction sheet that came with the part. b Resend the print job. The problem is solved.
Troubleshooting 321 Action Yes No Step 4 a Check if the ports (USB, serial, or Ethernet) are working and if the cables are securely connected to the computer and to the scanner. The problem is solved. Go to step 5. Note: For more information, see the setup documentation that came with the scanner. b Resend the print job. Do the jobs print? Step 5 The problem is solved. Go to step 6. a Turn off the printer and the scanner, then wait for about 10 seconds, and then turn them back on.
Troubleshooting 322 Action Yes No Step 3 a Remove held jobs stored in the scanner memory. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Go to step 6. Step 5 a Check if the cable connections to the scanner and print server are secure. For more information, see the setup documentation that came with the scanner. b Resend the print job. The problem is solved. b Resend the print job. Did the print job take longer than expected? Step 4 a Disable the Page Protect feature.
Troubleshooting Action 323 Yes No The problem is solved. Contact customer Step 2 support. a From the scanner control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked. b Resend the print job. Do the trays link correctly? Unexpected page breaks occur Action Yes Increase the printing timeout. a From the home screen, navigate to: The problem is solved.
Troubleshooting 324 Action Yes Step 1 Go to step 2. a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the scanner control panel, navigate to: No The problem is solved. > Reports > Print Fonts 2 Touch PCL Fonts or PostScript Fonts. b Use a font that is supported by the printer or install the font that you want to use. For more information, contact your system support person. c Resend the print job.
Troubleshooting 325 Action Yes No Step 2 Go to step 3. Do one or more of the following: From the scanner control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. • Specify the paper size from the tray settings to match the paper loaded in the tray. Do the paper size and type match the paper loaded in the tray? • Change the paper loaded in the tray to match the paper size specified in the tray settings.
Troubleshooting 326 Action Yes No Step 2 a Replace the fuser. For more information on installing the fuser, see the instruction sheet that came with the part. b Resend the print job. The problem is solved. Contact customer support. Do compressed images still appear? Gray background on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes No The problem is solved. Go to step 2. Step 1 a From the Quality Menu on the scanner control panel, reduce the toner darkness.
Troubleshooting 327 Horizontal voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. Go to step 2. The problem is solved. Step 2 Go to step 3. a Load the specified tray or feeder with a recommended type of paper. The problem is solved. b Resend the print job. Do horizontal voids appear on prints? b Resend the print job. Do horizontal voids appear on prints? Step 3 a Redistribute the toner in the imaging unit.
Troubleshooting 328 Incorrect margins on prints ABCD ABCD ABCD Action Yes No The problem is solved. Go to step 2. Step 1 a Move the width and length guides in the tray to the correct positions for the paper size loaded. b Resend the print job. Are the margins correct? Step 2 From the scanner control panel, set the paper size in the Paper menu to match the paper loaded in the tray. Does the paper size match the paper loaded in the tray? Go to step 3.
Troubleshooting 329 Paper curl Action Yes No Step 1 Go to step 2. Adjust the width and length guides. Go to step 3. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded.
Troubleshooting 330 Action Yes No Step 1 a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. 2 Check if the packing material is properly removed from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Troubleshooting 331 Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Yes No Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job.
Troubleshooting 332 Action Yes Step 4 From the scanner Go to step 5. control panel, set the paper texture in the Paper menu to match the paper loaded in the tray. Check if the paper loaded in the tray has texture or rough finishes. Are you printing on textured or rough paper? Step 5 a Load paper from a fresh package. Go to step 6. No The problem is solved. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job.
Troubleshooting Action 333 Yes Go to step 3. Step 2 a From the scanner control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. Is the tray set to the type, texture, and weight of the paper loaded? No Do one or more of the following: • Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray.
Troubleshooting 334 Print is too light Action Yes No Step 1 a From the Quality menu on the scanner control panel, increase the toner darkness. Go to step 2. The problem is solved. Go to step 3. Change the paper type, texture, and weight to match the paper loaded in the tray. Go to step 4. Step 3 a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. b Resend the print job. The problem is solved.
Troubleshooting 335 Action Yes No Step 6 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 7. The problem is solved. Contact customer support. The problem is solved. Yes No 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Install the imaging unit, and then the cartridge.
Troubleshooting 336 Shadow images appear on prints Leading edge A AB BC CD D A B C D ABCD Trailing edge Action Yes No Step 1 Go to step 2. Load paper with the correct paper type and weight in the tray. Go to step 3. Change the paper loaded in the tray to match the paper type and weight specified in the tray settings. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Load paper with the correct paper type and weight in the tray.
Troubleshooting Action 337 Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded. b Resend the print job. No The problem is solved. Is the print still skewed? Contact customer support. The problem is solved. Action Yes No Step 1 a Depending on your operating system, specify the tray from Printing Preferences or the Print dialog. b Resend the print job. Go to step 2. The problem is solved. Go to step 3.
Troubleshooting 338 Action Yes No Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Yes No Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job.
Troubleshooting 339 Action Yes No Step 3 a Load paper from a fresh package. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked vertical lines appear on prints? Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit.
Troubleshooting 340 Action Yes Step 2 The problem is solved. Contact customer support. Replace the imaging unit, and then resend the print job. No Did the toner fog or background shading disappear from the prints? Toner rubs off Leading edge ABC DEF Trailing edge Action Yes No Step 1 Go to step 2. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. From the Paper menu on the scanner control panel, check the paper type and weight.
Troubleshooting 341 Transparency print quality is poor Action Yes No Step 1 Go to step 2. Set the paper type to Transparency. Contact customer support. The problem is solved. Action Yes No Replace the imaging unit, and then resend the print job. Contact customer support. The problem is solved. Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. Go to step 2. The problem is solved.
Troubleshooting Action 342 Yes Go to step 3. Step 2 a From the scanner control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. No The problem is solved. Do vertical voids appear on prints? Step 3 Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Check if you are using a recommended type of paper.
Troubleshooting 343 Solving copy problems Copier does not respond Action Yes Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the scanner display. No Does an error or status message appear? Step 2 Go to step 3. Connect the power cord to the scanner and to a properly grounded electrical outlet. Go to step 4. Connect the power cord to the printer and to a properly grounded electrical outlet.
Troubleshooting Action 344 Yes No The problem is solved. Contact customer Step 3 support. a Specify the paper size. Depending on your operating system, specify the paper size in Printing Preferences or the Print dialog. b Resend the copy job. Do copies print properly? Poor copy quality Action Yes Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. No Does an error or status message appear? Step 2 Go to step 3.
Troubleshooting 345 Action Yes No Step 7 Go to step 8. Change the Content Type and Content Source settings to match the document being scanned. Go to step 9. The problem is solved. Go to step 10. The problem is solved. Contact customer support. The problem is solved. Check the copy settings. From the Copy screen, check if the Content Type and Content Source settings are correct for the document being scanned.
Troubleshooting 346 Scanner unit does not close Action Yes No Check if there are no obstructions between the scanner unit and the printer. a Lift the scanner unit. The problem is solved. Contact customer support. b Remove any obstruction that keeps the scanner unit open. c Lower the scanner unit.
Troubleshooting 347 Cannot send or receive a fax Action Yes Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. No Is there an error or status message on the display? Step 2 Go to step 3. Connect the power cord to the printer and a properly grounded electrical outlet. Go to step 4. Turn on the printer, and then wait until Ready appears on the display. Go to step 5. Securely connect the cables.
Troubleshooting 348 Action Yes No Step 6 Go to step 7. Connect the printer to an analog phone service or the correct digital connector. Go to step 8. • Try calling the fax Check if the printer is connected to an analog phone service or the correct digital connector. The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used.
Troubleshooting Action 349 Yes No The problem is solved. Go to step 11. Step 10 a Temporarily disable voice mail service. For more information, contact your telephone company. Note: If you want to use both voice mail and the printer, then consider adding a second telephone line for the printer. b Try sending or receiving a fax. Can you send or receive a fax? Step 11 Scan the original document one page at a time. a Dial the fax number. The problem is solved. Contact customer support.
Troubleshooting 350 Can send but cannot receive faxes Action Yes No Step 1 The problem is solved. Go to step 2. Check the tray or feeder. If empty, then load paper in the tray or feeder. Can you receive faxes? Step 2 The problem is solved. Go to step 3. Check the ring count delay settings. a Open a Web browser, and then type the scanner IP address in the address field. Notes: • View the scanner IP address on the scanner home screen.
Troubleshooting 351 Action Yes a From the scanner home screen, navigate to: No The problem is solved. Contact customer support. > Settings > General Settings > Run initial setup > Yes > Submit b Turn off the printer and the scanner, and then turn them back on. The “Select your language” screen appears on the scanner display. c d e f Select a language, and then touch . Select a country or region, and then touch Next. Select a time zone, and then touch Next.
Troubleshooting 352 Action Yes No Step 2 The problem is solved. Go to step 3. Decrease the incoming fax transmission speed. a Open a Web browser, and then type the scanner IP address in the address field. Notes: • View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Troubleshooting 353 Cannot scan from a computer Action Yes No Step 1 Go to step 4. Go to step 2. Go to step 4. Go to step 3. Make sure the scanner is turned on and that Ready appears on the scanner display before scanning a job. Does Ready appear before scanning the job? Step 2 Turn off the scanner, then wait for about 10 seconds, and then turn it back on. Does Ready appear before scanning the job? Step 3 a If an error message appears on the scanner display, then clear the message.
Troubleshooting 354 Poor scanned image quality Action Yes No Step 1 Clear the error message. Go to step 2. Go to step 3. Increase the scan resolution settings for a higher‑quality output. Go to step 4. See “Cleaning the scanner glass” on page 240. Go to step 5. Place the document or photo facedown on the scanner glass in the upper left corner. Go to step 6. See “Print quality problems” on page 323. Check if an error message appears on the scanner display.
Troubleshooting 355 Scan job was not successful Action Yes No Step 1 Go to step 2. Connect the cables properly. Change the file name. Go to step 3. Close the file you are scanning. Go to step 4. Go to step 5. Select the Append time stamp or Overwrite existing file check box in the destination configuration settings. Check the cable connections. Make sure the Ethernet or USB cable is securely connected to the computer and the printer.
Troubleshooting 356 Scanner unit does not close Action Yes No Check if there are obstructions in the scanner unit. a Lift the scanner unit. The problem is solved. Contact customer support. b Remove any obstruction keeping the scanner unit open. c Lower the scanner unit. Did the scanner unit close correctly? Scanning takes too long or freezes the computer Action Yes No Step 1 Check if other applications are interfering with the scan. Close all applications that are not being used. Go to step 2.
Troubleshooting 357 Action Yes No Step 4 Turn on the switch or reset the breaker. Go to step 5. Check if the electrical outlet is turned off by a switch or breaker. Is the electrical outlet turned off by a switch or breaker? Step 5 Connect the scanner Go to step 6. power cord directly to Check if the scanner is plugged into any surge protectors, uninterruptible a properly grounded power supplies, or extension cords. electrical outlet.
Troubleshooting 358 Solving home screen application problems An application error has occurred Action Yes No Step 1 Go to step 2. Contact customer support. Check the system log for relevant details. a Open a Web browser, and then type the scanner IP address in the address field. If you do not know the IP address of the scanner, then you can: • View the IP address on the scanner home screen.
Troubleshooting 359 Action Yes No Step 2 Go to step 3. Turn on the printer, and then the scanner. Go to step 4. Contact your system support person. Go to step 5. Tighten the cable connection. Go to step 6. Contact your system support person. Check if the scanner and printer are turned on and if Ready appears on the scanner display. Are the scanner and the printer turned on and does Ready appear on the scanner display? Step 3 Check if the network connection is working.
Troubleshooting Live chat 360 You can chat directly with a service representative. They can work with you to solve your printer problem or provide assistance through Assisted Service where the service representative can remotely connect to your computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help you successfully use your Lexmark product. Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275.
Notices 361 Notices Product information Product name: Lexmark MX6500e Machine type: 4036 Model(s): 310 Edition notice February 2014 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 362 Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PrintCryption, ScanBack, and StapleSmart are trademarks of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the Hewlett-Packard Company.
Notices Univers 363 Linotype-Hell AG and/or its subsidiaries All other trademarks are the property of their respective owners. Federal Communications Commission (FCC) compliance information statement This product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Notices 364 1-meter average sound pressure, dBA MS711), 56 dBA (MS810n, MS810dn), 57 dBA (MS811n, MS811dn), 58 dBA (MS812dn) Scanning 45 dBA (mono), 44 dBA (color) Copying 55 dBA Ready 36 dBA Values are subject to change. See www.lexmark.com for current values. Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products.
Notices 365 Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is nominally a 10 milliwatt gallium arsenide laser operating in the wavelength of 787-800 nanometers.
Notices 366 Mode Description Power consumption (Watts) Copy The product is generating hard‑copy output from hard‑copy original documents. NA Scan The product is scanning hard‑copy documents. 70 W Ready The product is waiting for a print job. 40 W Sleep Mode The product is in a high‑level energy‑saving mode. 25 W Off The product is plugged into a wall outlet, but the power switch 0.01 W is turned off.
Notices 367 European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, and on the restrictions of use of certain hazardous substances in electrical and electronic equipment.
Notices 368 If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. You will also be advised of your right to file a complaint with the FCC. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of this equipment.
Notices 369 Avis réservé aux utilisateurs du réseau téléphonique du Canada Ce produit est conforme aux spécifications techniques d’Industrie Canada. Le numéro REN (ringer equivalence number : numéro d’équivalence de sonnerie) fournit une indication du nombre maximum de terminaux pouvant être connectés à l’interface téléphonique. En bout de ligne, le nombre d’appareils qui peuvent être connectés n’est pas directement limité, mais la somme des REN de ces appareils ne doit pas dépasser cinq.
Notices 370 Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un filtre de tonalité de facturation suisse (nº de référence Lexmark : 80D1877) devant être installé sur toute ligne recevant des impulsions de comptage en Suisse. Ce filtre doit être utilisé pour toute installation car ces impulsions existent sur toutes les lignes téléphoniques suisses.
Notices 371 Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies. Industry Canada (Canada) This device complies with Industry Canada specification RSS-210.
Notices 372 Notice to users in the European Union Products bearing the CE mark are in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC, 1999/5/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, radio equipment and telecommunications terminal equipment, and on the restrictions of use of certain hazardous
Notices 373 Deutsch Hiermit erklärt Lexmark International, Inc., dass sich das Gerät dieses Gerät in Übereinstimmung mit den grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet. Ελληνική ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Η LEXMARK INTERNATIONAL, INC. ΔΗΛΩΝΕΙ ΟΤΙ ΑΥΤΟ ΤΟ ΠΡΟΪΟΝ ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ. English Hereby, Lexmark International, Inc.
Notices 374 Statement of Limited Warranty Lexmark MX6500e Lexmark International, Inc., Lexington, KY This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the countryspecific warranty information that came with your product. This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.
Notices 375 Extent of limited warranty Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of prints produced by any product.
Notices 376 Patent acknowledgment The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Elliptic Curve Cryptography (ECC) Cipher Suites for Transport Layer Security (TLS) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Index 377 Index Numerics 2100‑sheet tray loading 69 550‑sheet tray installing 50 Symbols [x]‑page jam, clear manual feeder. [250] 278 [x]‑page jam, lift front cover to remove cartridge. [200–201] 270 [x]‑page jam, open automatic feeder top cover [28y.xx] 287 [x]‑page jam, open tray [x]. [24x] 277 [x]‑page jam, open upper and lower rear door. [231–234] 273 [x]‑page jam, open upper rear door. [202] 272 [x]‑page jam, remove paper, open expander rear door. Leave paper in bin. [43y.
Index Close front door 290 Close top access cover 291 collate copy options 110 collating copies 106 Complex page, some data may not have printed [39] 291 compressed images appear on prints 325 confidential data information on securing 238 confidential jobs modifying print settings 99 confidential print jobs 97 printing from a Macintosh computer 98 printing from Windows 98 Confidential Print menu 179 Configuration change, some held jobs were not restored [57] 291 configuration information wireless network 5
Index delayed send fax options 140 different paper sizes, copying 104 Digital Subscriber Line (DSL) fax setup 125 digital telephone service fax setup 127 directory list printing 99 Disk full 62 291 Disk full, scan job canceled 291 Disk must be formatted for use in this device 292 Disk near full. Securely clearing disk space.
Index Fax Mode (Analog Fax Setup) menu 195 fax options advanced options 141 content source 140 content type 140 darkness 140 delayed send 140 page setup 140 resolution 139 Fax partition inoperative. Contact system administrator. 292 fax port 53 fax screen options 140 Fax server 'To Format' not set up. Contact system administrator. 292 fax setup country‑ or region‑specific 128 digital telephone service 127 DSL connection 125 standard telephone line connection 121 VoIP 126 Fax Station Name not set up.
Index Install Tray [x] 295 installing a memory card 47 installing an optional card 45 installing options order of installation 49 installing scanner on a network Ethernet networking 55 Insufficient memory for Flash Memory Defragment operation [37] 295 Insufficient memory to collate job [37] 295 Insufficient memory to support Resource Save feature [35] 295 Insufficient memory, some Held Jobs were deleted [37] 295 Insufficient memory, some held jobs will not be restored [37] 295 internal print server trouble
Index Paper Texture 154 Paper Weight 156 Parallel [x] 172 PCL Emul 225 PDF 224 PostScript 224 Quality 220 Reports 163 Security Audit Log 181 Serial [x] 174 Set Date and Time 181 Settings 217 SMTP Setup menu 176 Standard Network 164 Standard USB 170 Substitute Size 154 Supplies 150 TCP/IP 167 Universal Setup 161 Utilities 223 Wireless 169 XPS 224 menus diagram 149 message e‑mail options 116 messages Serial option [x] error [54] 306 Miscellaneous menu 178 mobile device printing from 97 moving the printer 260
Index paper weights supported 91 Parallel [x] menu 172 Parallel port [x] disabled [56] 299 parts checking status 247 checking, using the Embedded Web Server 247 using genuine Lexmark 247 PCL Emul menu 225 PDF menu 224 Personal Identification Number method using 58 phone splitter 126 photos copying 102 placing separator sheets between copies 106 port settings configuring 59 PostScript menu 224 power cord socket 53 preparing to set up the scanner on an Ethernet network 56 print driver hardware options, addin
Index Configuration change, some held jobs were not restored [57] 291 Defective flash detected [51] 291 Disk full 62 291 Disk full, scan job canceled 291 Disk must be formatted for use in this device 292 Disk near full. Securely clearing disk space. 292 Empty the hole punch box 292 Error reading USB drive. Remove USB. 292 Error reading USB hub. Remove hub. 292 Fax memory full 292 Fax partition inoperative. Contact system administrator. 292 Fax server 'To Format' not set up. Contact system administrator.
Index Scanner maintenance required soon, use ADF Kit [80] 306 Serial port [x] disabled [56] 306 Some held jobs were not restored 306 Standard network software error [54] 307 Standard USB port disabled [56] 307 Supply needed to complete job 307 Too many bins attached [58] 307 Too many disks installed [58] 307 Too many flash options installed [58] 308 Too many trays attached [58] 308 Tray [x] paper size unsupported 308 Unformatted flash detected [53] 308 Unsupported camera mode, unplug camera and change mode
Index resolution, fax changing 137 Restore held jobs? 305 restoring factory default settings 264 RJ‑11 adapter 128 S safety information 7, 8 Save As Shortcut copy options 111 e‑mail options 117 scan options 147 saving paper 107 Scan document too long 305 scan options darkness 147 file name 147 original size 147 page setup 148 resolution 147 Save As Shortcut 147 send as 147 scan screen content source 147 content type 147 Scan to Computer setting up 146 Scan to Network setting up 24 using 142 Scan to Sharep
Index setting up e‑mail alerts using the Embedded Web Server 262 setting up fax country‑ or region‑specific 128 digital telephone service 127 DSL connection 125 standard telephone line connection 121 VoIP connection 126 setting up fax and e‑mail functions 350 setting up serial printing 60 setting up the scanner on an Ethernet network 55 Settings menu 217 shipping the printer 261 shipping the scanner 259 shortcuts, creating e‑mail 113 fax destination 136 FTP address 143 FTP destination 142 showing icons on
Index troubleshooting, paper feed message remains after jam is cleared 315 troubleshooting, print envelope seals when printing 317 error reading flash drive 317 held jobs do not print 316 incorrect characters print 318 incorrect margins on prints 328 jammed pages are not reprinted 314 job prints from wrong tray 318 job prints on wrong paper 318 jobs do not print 320 Large jobs do not collate 319 multiple‑language PDF files do not print 319 paper curl 329 paper frequently jams 315 print job takes longer tha
