User Guide

Action Yes No
Step 11
Check the installed printer driver.
Is the correct printer driver installed?
Go to step 12. Install the correct
printer driver.
Step 12
Turn off the printer, then wait for about 10 seconds, and then turn it back
on.
Is the printer working?
The problem is solved. Contact
customer
support.
Scanner display is blank
Action Yes No
Step 1
Press the Sleep button on the scanner control panel.
Does Ready appear on the scanner display?
The problem is solved. Go to step 2.
Step 2
Turn off the scanner, then wait for about 10 seconds, and then turn it back
on.
Do Please wait and Ready appear on the scanner display?
The problem is solved. Turn off the scanner,
and then contact
customer support.
Hardware and internal option problems
Cannot detect internal option
Action Yes No
Step 1
Turn off the scanner, then wait for about 10 seconds, and then turn it back
on.
Does the internal option operate correctly?
The problem is solved. Go to step 2.
Step 2
Check if the internal option is properly installed in the controller board.
a Turn off the scanner using the power switch, and then unplug the
power cord from the electrical outlet.
b Make sure the internal option is installed in the appropriate connector
in the controller board.
c Connect the power cord to the scanner, then to a properly grounded
electrical outlet, and then turn on the scanner.
Is the internal option properly installed in the controller board?
Go to step 3. Connect the internal
option to the controller
board.
Troubleshooting 311