MX810 Series User's Guide June 2013 Machine type(s): 7463 Model(s): 436, 636, 836 www.lexmark.
Contents 2 Contents Safety information.......................................................................................7 Learning about the printer...........................................................................9 Finding information about the printer......................................................................................................9 Selecting a location for the printer.......................................................................................................
Contents 3 Networking..............................................................................................................................................54 Verifying printer setup............................................................................................................................62 Loading paper and specialty media............................................................64 Setting the paper size and type..................................................................
Contents 4 Canceling an e-mail...............................................................................................................................122 Understanding the e-mail options........................................................................................................122 Faxing......................................................................................................125 Setting up the printer to fax...................................................................
Contents 5 Maintaining the printer............................................................................252 Cleaning printer parts............................................................................................................................252 Checking the status of parts and supplies.............................................................................................256 Estimated number of remaining pages.........................................................................
Contents 6 Solving copy problems..........................................................................................................................354 Solving fax problems.............................................................................................................................357 Solving scanner problems.....................................................................................................................363 Solving home screen applications problems.................
Safety information 7 Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Safety information 8 Refer service or repairs, other than those described in the user documentation, to a service representative. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm.
Learning about the printer 9 Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available at http://support.lexmark.com.
Learning about the printer 10 What are you looking for? Find it here The latest supplemental information, updates, and customer support: Lexmark support Web site— http://support.lexmark.com • • • • • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Learning about the printer 1 Right side 15 cm (6 in.) 2 Front 39.4 cm (15.5 in.) 3 Left side 15 cm (6 in.) 4 Rear 15 cm (6 in.) 5 Top 15 cm (6 in.
Learning about the printer 12 Printer configurations Basic model 1 2 10 3 4 5 6 7 9 8 1 Automatic document feeder (ADF) 2 ADF tray 3 ADF bin 4 4‑bin mailbox 5 Standard bin 6 Multipurpose feeder 7 Standard 550-sheet tray 8 2100-sheet tray 9 Caster base 10 Printer control panel
Learning about the printer 13 Configured model CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Learning about the printer 14 • Send a fax to multiple fax destinations at the same time. • Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination. • Scan documents and send them to another printer (PDF through an FTP). Using the ADF and scanner glass Scanner glass AB C Automatic document feeder (ADF) Use the ADF for multiple‑page documents including two- Use the scanner glass for single‑page documents, book pages, sided (duplex) pages.
Understanding the printer control panel 15 Understanding the printer control panel Using the printer control panel 1 3 2 1 @!. 4 7 GHI PQRS * 3 DEF 2 ABC 5 JKL 8 TUV 4 6 MNO 9 WXYZ # 0 C 5 8 Use the 7 6 To 1 Display 2 Home button Go to the home screen. 3 Sleep button Enable Sleep mode or Hibernate mode. • View the printer status and messages. • Set up and operate the printer.
Understanding the printer control panel 16 Indicator light Printer status Blinking red The printer requires user intervention. Sleep button light Printer status Off The printer is off, idle or in Ready state. Solid amber The printer is in Sleep mode. Blinking amber The printer is entering or waking from Hibernate mode. Blinking amber for 0.1 second, then goes completely off for 1.9 seconds in a slow, pulsing pattern The printer is in Hibernate mode.
Understanding the printer control panel Touch 9 17 To Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links. Note: The tree view supports only bookmarks created from this function, and not from any other application. 10 USB Drive View, select, print, scan, or e‑mail photos and documents from a flash drive. Note: This icon appears only when you return to the home screen while a memory card or flash drive is connected to the printer.
Understanding the printer control panel 18 Feature Description Printer IP address The IP address of your network printer is located at the upper left corner of the home screen and appears as four sets of numbers separated by periods. You can use the IP address when accessing the Embedded Web Server so you can view and remotely configure printer settings even when you are not physically near the printer. Example: 123.123.123.
Understanding the printer control panel Touch Cancel Reset To • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset values on the screen.
Setting up and using the home screen applications 20 Setting up and using the home screen applications Notes: • Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded applications. • There may be additional solutions and applications available for purchase. For more information, visit www.lexmark.com or contact the place where you purchased the printer.
Setting up and using the home screen applications 21 3 Look for IP Address. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. For Macintosh users Note: This is applicable only in Mac OS X version 10.5 or later. 1 From the Apple menu, navigate to: System Preferences > Network 2 Click Ethernet, Wi‑Fi, or AirPort. 3 Click Advanced > TCP/IP. 4 Look for IPv4 Address.
Setting up and using the home screen applications 22 Understanding the different applications Use To Card Copy Scan and print both sides of a card on a single page. For more information, see “Setting up Card Copy” on page 23. Fax Scan a document, and then send it to a fax number. For more information, see “Faxing” on page 125. Forms and Favorites Quickly find and print frequently used online forms directly from the printer home screen.
Setting up and using the home screen applications Use 23 To Streamline work processes by letting you quickly find and print frequently used online forms directly from the printer home screen. Note: The printer must have permission to access the network folder, FTP site, or Web site where the bookmark is stored. From the computer where the bookmark is stored, use sharing, security, and firewall settings to allow the printer at least a read access.
Setting up and using the home screen applications 24 3 Change the default scanning options, if necessary. • Default tray—Select the default tray to be used for printing scan images. • Default number of copies—Specify the number of copies that should automatically print when the application is used. • Default contrast setting—Specify a setting to increase or decrease the level of contrast when a copy of the scanned card is printed.
Setting up and using the home screen applications 25 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The printer IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Click Settings > Apps > Apps Management > Multi Send. 3 From the Profiles section, click Add, and then customize the settings.
Setting up and using the home screen applications 26 • Make sure the printer has access rights to the folder where the specified destination is located. 4 Click Apply. To use the application, touch Scan to Network on the printer home screen, and then follow the instructions on the printer display. Setting up Remote Operator Panel This application enables you to interact with the printer control panel even when you are not physically near the network printer.
Setting up and using the home screen applications 27 3 To export or import a configuration for multiple applications, do the following: a Click Settings > Import/Export. b Do either of the following: • To export a configuration file, click Export Embedded Solutions Settings File, and then follow the instructions on the computer screen to save the configuration file.
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Open the controller board access cover.
Additional printer setup 30 3 Remove the shield. 2 1 4 Use the following illustration to locate the appropriate connector. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors.
Additional printer setup 31 5 Reattach the shield, and then align the screws with the holes. 1 6 Tighten the screws on the shield.
Additional printer setup 7 Close the access cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 33 3 Align the notch (1) on the memory card with the ridge (2) on the connector. 1 2 4 Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. 5 Reattach the controller board shield, and then the controller board access cover.
Additional printer setup 34 Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 1 Access the controller board. For more information, see “Accessing the controller board” on page 28. 2 Unpack the optional card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
Additional printer setup 35 Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Additional printer setup 36 3 Unpack the ISP kit. 1 2 4 3 1 ISP solution 2 Screw for attaching the plastic bracket to the ISP 3 Screws for attaching the ISP mounting bracket to the controller board shield 4 Plastic bracket 4 Remove the metal cover from the ISP opening. a Loosen the screw. b Lift the metal cover, and then pull it out completely.
Additional printer setup 37 1 2 3 5 Align the posts of the plastic bracket to the holes on the controller board cage, and then press the plastic bracket on the controller board cage until it clicks into place. Note: Make sure that the plastic bracket has latched completely, and that the plastic bracket is seated firmly on the cage.
Additional printer setup 38 6 Install the ISP on the plastic bracket. Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass through the ISP opening in the cage. 7 Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket.
Additional printer setup 8 Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP. Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet. 9 Attach the two provided screws to secure the ISP mounting bracket to the controller board shield. 10 Tighten the thumbscrew that is attached to the ISP. Warning—Potential Damage: Do not screw it on too tightly.
Additional printer setup 11 Connect the ISP solution interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color-coded. Installing a printer hard disk Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Additional printer setup 3 Locate the appropriate connector on the controller board cage. Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.
Additional printer setup 42 To install a printer hard disk onto the ISP: a Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket. b Align the standoffs of the printer hard disk to the holes in the ISP, and then press the printer hard disk down until the standoffs are in place. Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage.
Additional printer setup 43 To install a printer hard disk directly on the controller board cage: a Align the standoffs of the printer hard disk to the holes in the controller board cage, and then press the printer hard disk down until the standoffs are in place. Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage.
Additional printer setup b Use the two provided screws to attach the printer hard disk mounting bracket. c Insert the plug of the printer hard disk interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color‑coded.
Additional printer setup 45 Removing a printer hard disk Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 3 Remove the screws holding the printer hard disk in place. 4 Remove the printer hard disk. 5 Set aside the printer hard disk.
Additional printer setup 47 Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options.
Additional printer setup 48 1 2 Unpack the optional tray, and then remove all packing material. 3 Pull out the tray completely from the base. 4 Remove any packing material from inside the tray. 5 Insert the tray into the base. 6 Place the tray near the printer. 7 Align the optional tray with the caster base. Note: Make sure to lock the wheels of the caster base to secure the printer.
Additional printer setup 49 8 Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked. 9 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
Additional printer setup 2 50 1 Note: When the printer software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 53. To uninstall the optional trays, slide the latch on the right side of the printer toward the front of the printer until it clicks into place, and then remove stacked trays one at a time from the top to the bottom.
Additional printer setup 51 7 6 1 5 2 4 3 1 Use the To EXT port Connect additional devices (telephone or answering machine) to the printer and the telephone line. Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region. Note: Remove the plug to access the port.
Additional printer setup 52 Organizing cables Attach the Ethernet cable and power cord, and then neatly tuck the cables in the channels at the back of the printer. Setting up the printer software Installing the printer software Notes: • If you installed the printer software on the computer before but need to reinstall the software, then uninstall the current software first. • Close all open software programs before installing the printer software. 1 Obtain a copy of the software installer package.
Additional printer setup 53 In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type D:\setup.exe > OK. In Windows 7 or earlier a Click , or click Start and then click Run. b In the Start Search or Run dialog, type D:\setup.exe. c Press Enter, or click OK. Note: D is the letter of your CD or DVD drive. In Macintosh Click the CD icon on the desktop.
Additional printer setup 54 5 Do either of the following: • Click Update Now ‑ Ask Printer. • Under Configuration Options, manually add any installed hardware options. 6 Click Apply. For Macintosh users 1 From the Apple menu, navigate to either of the following: • System Preferences > Print & Scan > select your printer > Options & Supplies > Driver • System Preferences > Print & Fax > select your printer > Options & Supplies > Driver 2 Add any installed hardware options, and then click OK.
Additional printer setup 55 Installing the printer on an Ethernet network For Windows users 1 Obtain a copy of the software installer package. • From the Software and Documentation CD that came with your printer. • From our Web site: Go to www.lexmark.
Additional printer setup 56 3 Install the printer driver on the computer. a Insert the Software and Documentation CD, and then double‑click the installer package for the printer. b Follow the instructions on the computer screen. c Select a destination, and then click Continue. d From the Easy Install screen, click Install. e Type the user password, and then click OK. All the necessary applications are installed on the computer. f Click Close when installation is complete. 4 Add the printer.
Additional printer setup 57 • Security Method—There are four basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. – WPA or WPA2 preshared key or passphrase WPA includes encryption as an additional layer of security. The choices are AES or TKIP.
Additional printer setup 58 Use To Search for networks Show available wireless connections. Note: This menu item shows all broadcast secured or unsecured SSIDs. Enter a network name Manually type the SSID. Note: Make sure to type the correct SSID. Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup. 3 Follow the instructions on the printer display.
Additional printer setup 59 Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter. 1 Open a Web browser, and then type the printer IP address in the address field.
Additional printer setup 60 Notes: • View the printer IP address on the printer control panel. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Open the printers folder. In Windows 8 From the Search charm, type Run and then navigate to: Apps list > Run > type control printers > OK In Windows 7 or earlier a Click , or click Start and then click Run.
Additional printer setup 61 Notes: – Make sure AppleTalk is activated on your printer. – This feature is supported only in Mac OS X version 10.5. a From the Apple menu, navigate to: System Preferences > Print & Fax b Click +, and then navigate to: AppleTalk > select the printer > Add Setting up serial printing Use serial printing to print when the computer is far from the printer or to print at a reduced speed.
Additional printer setup d e f g 62 Follow the instructions on the computer screen. Select Advanced, and then click Continue. From the Configure Printer Connection dialog, select a port. If the port is not in the list, then click Refresh, or navigate to: Add port > select a port type > enter the necessary information > OK h Click Continue > Finish. 3 Set the COM port parameters. After installing the printer driver, set the serial parameters in the COM port assigned to the printer driver.
Additional printer setup 63 Printing a menu settings page From the home screen, navigate to: > Reports > Menu Settings Page Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration.
Loading paper and specialty media 64 Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 274 and “Storing paper” on page 94.
Loading paper and specialty media 65
Loading paper and specialty media 66 2 Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into place. Note: Use the paper size indicators on the bottom of the tray to help position the guides.
Loading paper and specialty media 67
Loading paper and specialty media 68 3 Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being loaded. Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators on the bottom of the tray to help position the guides.
Loading paper and specialty media 69 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack with the printable side facedown. Note: Make sure the paper or envelope is loaded properly. • There are different ways for loading letterhead depending on whether an optional staple finisher is installed or not.
Loading paper and specialty media 70 Without an optional staple finisher With an optional staple finisher C C AB AB Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray. One‑sided printing Two‑sided printing AB C C AB Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.
Loading paper and specialty media 71 • Do not slide the paper into the tray. Load paper as shown in the illustration. • If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left side of the tray.
Loading paper and specialty media • Make sure the paper is below the solid line, which is the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams.
Loading paper and specialty media 73 • When using card stock, labels, or other types of specialty media, make sure the paper is below the dashed line, which is the alternate paper fill indicator. 6 For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide.
Loading paper and specialty media 74 7 Insert the tray. 8 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the 2100‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray. 2 Adjust the width and length guides.
Loading paper and specialty media 75 Loading A5‑size paper a Pull up and slide the width guide to the position for A5. 2 1 A5 A4 A5 A4 LGL C OF LIO FO R LT LGL C OF LIO FO R LT LGLOFCFOLIO LTR A4 A5 b Squeeze and slide the length guide to the position for A5 until it clicks into place.
Loading paper and specialty media 76 c Remove the A5 length guide from its holder. 1 2 d Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place. Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper a Pull up and slide the width guide to the correct position for the size of the paper being loaded.
Loading paper and specialty media 77 b If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d. c Put the A5 length guide in its holder.
Loading paper and specialty media 78 d Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place. 3 Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 4 Load the paper stack with the printable side facedown. Note: Make sure the paper is loaded properly.
Loading paper and specialty media 79 Without an optional staple finisher With an optional staple finisher AB C C AB One‑sided printing One‑sided printing C AB AB C Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Loading paper and specialty media • Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams. 5 Insert the tray. Note: Press the paper stack down while inserting the tray.
Loading paper and specialty media 6 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder 1 Pull down the multipurpose feeder door. Note: Do not load or close the multipurpose feeder while a job is printing.
Loading paper and specialty media 2 Using the handle, pull the multipurpose feeder extender.
Loading paper and specialty media Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. 3 Slide the width guide to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of tray to help position the guides.
Loading paper and specialty media 84 4 Prepare the paper or specialty media for loading. • Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges, and then fan them. Straighten the edges on a level surface. Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them. • Flex the stack of envelopes back and forth to loosen them, and then fan them.
Loading paper and specialty media 85 Without an optional staple finisher With an optional staple finisher AB C C AB Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray. One‑sided printing Two‑sided printing AB C Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.
Loading paper and specialty media 86 • Load envelopes with the flap side down and on the left of the multipurpose feeder. LT R A5 A4 EX EC B5 Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. • Make sure the paper or specialty media is below the maximum paper fill indicator.
Loading paper and specialty media 87 Warning—Potential Damage: Overfilling the feeder can cause paper jams. 6 For custom- or universal-size paper, adjust the width guides to lightly touch the sides of the stack. 7 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems.
Loading paper and specialty media 3 Select a custom name, and then type a custom paper type name. 4 Click Submit. 5 Click Custom Types, and then verify if the new custom paper type name has replaced the custom name. Using the printer control panel 1 From the home screen, navigate to: > Paper Menu > Custom Names 2 Select a custom name, and then type a custom paper type name. 3 Touch Submit. 4 Touch Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Paper and specialty media guide 89 Paper and specialty media guide Notes: • • • • Make sure the paper size, type, and weight are set correctly on the computer or printer control panel. Flex, fan, and straighten specialty media before loading them. The printer may print at a reduced speed to prevent damage to the fuser. For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark support Web site at http://support.lexmark.com.
Paper and specialty media guide 90 – Have bent corners. – Have rough, cockle, or laid finishes. • Adjust the width guides to fit the width of the envelopes. • Before loading the envelopes on the tray, flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.
Paper and specialty media guide 91 Tips on using transparencies • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the transparencies loaded in the tray. • • • • • Print a test page on the transparencies being considered for use before buying large quantities. Use transparencies designed specifically for laser printers. Avoid getting fingerprints on the transparencies to prevent print quality problems.
Paper and specialty media guide 92 Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper. For 60–176 g/m2 (16–47‑lb) paper, grain long paper is recommended. Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood.
Paper and specialty media guide • • • • 93 Thickness (impacts how much can be loaded into a tray) Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper) Surface friction (determines how easily sheets can be separated) Grain and formation (impacts curling, which also influences the mechanics of how the paper behaves as it moves through the printer) • Brightness and texture (look and feel) Recycled papers are better than ever; however, the amount of re
Paper and specialty media guide 94 For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can be found at the Environmental Sustainability link. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
Paper and specialty media guide 95 Paper size1 Dimensions Legal 216 x 356 mm (8.5 x 14 in.) Executive 184 x 267 mm (7.3 x 10.5 in.) Oficio (México) 216 x 340 mm (8.5 x 13.4 in.) Folio 216 x 330 mm (8.5 x 13 in.) Statement 140 x 216 mm (5.5 x 8.5 in.) X Universal 105 x 148 mm to 216 x 356 mm (4.13 x 5.83 in. to 8.5 x 14 in.) X 70 x 127 mm to 216 x 356 mm (2.76 x 5 in. to 8.5 x 14 in.
Paper and specialty media guide 96 Paper types and weights supported by the printer The printer engine supports 60–176‑g/m2 (16–47‑lb) paper weights. Note: Labels, transparencies, envelopes, and card stock always print at reduced speed.
Paper and specialty media guide Paper size 97 4‑bin mailbox Offset stacker Staple finisher Staple, hole punch finisher Statement 2 2 Universal 4 3,4 1 The finisher staples the paper if it is loaded long edge first. 2 The finisher stacks the paper but does not staple or punch holes in it. 3 The finisher stacks and staples the paper but does not punch holes in it. 4 The finisher staples the paper if its width is from 210 mm (8.27 in.) to 217 mm (8.54 in.).
Paper and specialty media guide Paper type Envelope Paper weight 105 g/m2 (28 Ib bond) Rough Envelope 105 g/m2 (28 Ib bond) Letterhead 90–176 g/m2 (24–47 lb bond) 98 4‑bin mailbox Offset stacker Staple finisher Staple, hole punch finisher X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X 60–90 g/m2 (16–24 lb bond) Preprinted 90–176 g/m2 (24–47 lb bond) 60–90 g/m2 (16–24 lb bond) Colored paper 90–176 g/m2 (24–47 lb bond) 60–90 g/m2 (16–
Printing 99 Printing Printing forms and a document Printing forms Use the Forms and Favorites application to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorites” on page 22.
Printing 100 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Quality Menu > Toner Darkness. 3 Adjust the toner darkness, and then click Submit.
Printing 101 • If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the printer display. After these print jobs are processed, you may need to view the held jobs list to print documents from the flash drive.
Printing 102 Recommended flash drives File type • Lexar JumpDrive FireFly (512MB and 1GB) • SanDisk Cruzer Micro (512MB and 1GB) • Sony Micro Vault Classic (512MB and 1GB) Documents: • .pdf • .xps Images: • • • • • • • • .dcx .gif .jpeg or .jpg .bmp .pcx .tiff or .tif .png .fls Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer.
Printing 103 Use To Notes: • Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. • You can set the printer to store print jobs in the printer memory until you start the print job from the printer control panel. • All print jobs that can be initiated by the user at the printer are called held jobs. 2 Touch Submit.
Printing 104 Modifying confidential print settings Note: This feature is available only in network printers or printers connected to print servers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Printing Canceling a print job from the computer For Windows users 1 Open the printers folder. In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type control printers > OK In Windows 7 or earlier a Click or click Start, and then click Run. b In the Start Search or Run dialog, type control printers. c Press Enter, or click OK. 2 Double‑click the printer icon. 3 Select the print job you want to cancel. 4 Click Delete.
Copying 106 Copying Scanner glass AB C Automatic document feeder (ADF) Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Making copies Making a quick copy 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Copying 107 3 From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass 1 Place an original document facedown on the scanner glass in the upper left corner. 2 From the home screen, navigate to: Copy > specify the copy settings > Copy It If you have more pages to scan, then place the next document on the scanner glass, and then touch Scan the next page. 3 Touch Finish the Job.
Copying 108 3 Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that contain transparencies, then navigate to: Manual Feeder > > select the size of the transparencies > > Transparency > 4 Load transparencies into the multipurpose feeder, and then touch Copy It. Copying on letterhead 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Copying 109 Customizing copy settings Copying to a different size 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying 110 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying 111 3 From the home screen, navigate to: Copy > Sides (Duplex) > select the preferred duplexing method Note: For the preferred duplexing method, the first number represents sides of the original documents while the second number represents sides of the copy. For example, select “2 sided to 2 sided” if you have two-sided original documents and you want two‑sided copies. 4 Touch > Copy It. Reducing or enlarging copies Copies can be scaled from 25% to 400% of the original document size.
Copying 112 5 Touch . 6 Touch the button that best represents the content source of the document you are copying. • Color Laser—The original document was printed using a color laser printer. • Inkjet—The original document was printed using an inkjet printer. • Magazine—The original document is from a magazine. • Press—The original document was printed using a printing press. • Black/White Laser—The original document was printed using a mono laser printer.
Copying 113 3 From the home screen, navigate to: Copy > Advanced Options > Separator Sheets Note: Set Collate to “1,2,3 ‑ 1,2,3” to place separator sheets between copies. If Collate is set to “1,1,1 ‑ 2,2,2,” then the separator sheets are added to the end of the copy job. For more information, see “Collating copies” on page 112. 4 Select one of the following: • Between Copies • Between Jobs • Between Pages • Off 5 Touch > Copy It.
Copying 114 For example: 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying 115 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying 116 • If the paper type or size that you want to copy onto is not loaded in one of the trays, then touch Manual Feeder, and manually load the paper in the multipurpose feeder. • When “Copy to” is set to Auto Size Match, each copy matches the paper size of the original document. If a matching paper size is not in one of the trays, then Paper size not found appears and prompts to load a paper in a tray or multipurpose feeder.
Copying • • • • 117 Newspaper—The original document is from a newspaper. Other—The original document was printed using an alternate or unknown printer. Photo/Film—The original document is a photo from film. Press—The original document was printed using a printing press. Save As Shortcut This option lets you save the current settings by assigning a shortcut name. Note: Selecting this option automatically assigns the next available shortcut number.
E-mailing 118 E-mailing Scanner glass AB C Automatic document feeder (ADF) Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Setting up the printer to e-mail Setting up the e-mail function 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen.
E-mailing 119 Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings.
E-mailing 120 E-mailing a document You can use the printer to e‑mail scanned documents to one or more recipients in a number of ways. You can type the e‑mail address, use a shortcut number, or use the address book. You can also use the Multi Send or MyShortcut application from the printer home screen. For more information, see “Activating the home screen applications” on page 22.
E-mailing 121 Sending an e‑mail using the address book 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
E-mailing 122 3 From the home screen, navigate to: E-mail > Recipient(s) > type the e‑mail address > Done > Send as 4 Touch the button that represents the file type you want to send. • PDF—Create a single file with multiple pages. • Secure PDF—Create an encrypted PDF file that protects the file contents from unauthorized access. • TIFF—Create multiple files or a single file. If Multi-page TIFF is turned off in the Settings menu of the Embedded Web Server, then TIFF saves one page in each file.
E-mailing 123 Resolution This option lets you adjust the output quality of your e-mail. Increasing the image resolution increases the e-mail file size and the time needed to scan your original document. Decreasing the image resolution reduces the file size. Content This option lets you set the original document type and source. Select from the following content types: • • • • Graphics—The original document is mostly business‑type graphics, such as pie charts, bar charts, and animations.
E-mailing 124 • JPEG—Use this to create and attach a separate file for each page of your original document. • XPS—Use this to create a single XPS file with multiple pages. Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on only one side or on both sides of the paper. This also identifies what needs to be scanned for inclusion in the e-mail.
Faxing 125 Faxing Note: Fax capabilities may not be available on all printer models. Scanner glass AB C Automatic document feeder (ADF) Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Setting up the printer to fax CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm.
Faxing 126 Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity, or individual sending the message) and fax number (telephone number of the sending fax machine, business, other entity, or individual). For more information, see “Regulatory notices for telecommunication terminal equipment” on page 377.
Faxing Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line 127
Faxing 128 To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off). • If you want to receive faxes automatically (Auto Answer On), then set the printer to pick up on any number of rings that you want.
Faxing 129 Connected to different wall jacks PHONE LINE To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On). • Set the printer to pick up calls two rings after the answering machine.
Faxing 130 • If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically.
Faxing 131 Tips for this setup: • This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically. • If you have only one telephone number on your line, then you need to set the printer to receive faxes manually (Auto Answer Off).
Faxing 132 To minimize interference between the two channels and ensure a quality connection, you need to install a DSL filter for the analog devices (fax machine, telephone, answering machine) in your network. Interference causes noise and static on the telephone, failed and poor quality faxes for the printer, and slow Internet connection on your computer. To install a filter for the printer: 1 Connect the line port of the DSL filter to the wall jack.
Faxing 133 To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge additional cost for activation of the second phone port. 3 Connect the telephone to the port of the printer.
Faxing 134 Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem 1 Connect one end of the telephone cable that came with your printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge additional cost for activation of the second phone port.
Faxing 135 • If you need two telephone ports for your devices, but do not want to pay additional cost, then do not plug the printer into the second telephone port. You can use a phone splitter. Plug the phone splitter into the Phone Line 1 or Phone Port, and then plug the printer and telephone into the splitter. • Make sure you use a phone splitter, not a line splitter. To make sure that you are using the correct splitter, plug an analog telephone into the splitter and then listen for a dial tone.
Faxing 136 If the wall jack or equipment in your facility is not compatible with this type of connection, then you need to use a telephone adapter. An adapter for your country or region may not come with your printer, and you may need to purchase it separately. There may be an adapter plug installed in the port of the printer. If you are using a telephone adapter or a facility port of the printer.
Faxing 137 Connecting the printer to a non‑RJ‑11 wall jack 1 Connect one end of the telephone cable that came with printer to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ‑11 connector, then connect it directly to the telephone adapter.
Faxing 138 Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones.
Faxing 139 Connect the printer to any of the N ports. N F N PHONE 1 Connect one end of the telephone cable that came the printer to the LINE port of the printer. 2 Connect the other end of the telephone cable to the RJ‑11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown. Note: Do not remove the adapter plug from the telephone system.
Faxing 140 Connecting to a distinctive ring service A distinctive ring service may be available from your telephone company. This service lets you have multiple telephone numbers on one telephone line, with each telephone number having a different ring pattern. This may be useful for distinguishing between fax and voice calls.
Faxing 141 Setting the date and time You can set the date and time so that they are printed on every fax you send. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Security > Set Date and Time.
Faxing 142 3 From the home screen, touch Fax. 4 Enter the fax number or a shortcut. Note: To add recipients, touch Next number, and then enter the recipient's telephone number or shortcut number, or search the address book. 5 Touch Fax It. Sending a fax using the computer The printer driver fax option lets you send a print job to the printer, which sends the job as a fax. The fax option works as a normal fax machine, but is controlled through the printer driver instead of the printer control panel.
Faxing 143 • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the printer control panel, press #, and then enter the shortcut number using the keypad. 4 Touch Fax It. Sending a fax using the address book The address book lets you search for bookmarks and network directory servers. For more information on enabling the address book feature, contact your system support person.
Faxing 144 Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Assign a shortcut number to a single fax number or a group of fax numbers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Faxing 145 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Fax > enter the fax number > Options 4 From the Resolution area, touch the arrows to select the resolution you want.
Faxing 146 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Fax Settings > Analog Fax Setup > Block No Name Fax. Notes: • This option blocks all incoming faxes that have a private caller ID or have no fax name. • In the Banned Fax List field, enter the phone numbers or type the fax names of specific fax callers you want to block.
Faxing 147 3 From the Held Fax Mode menu, select one of the following: • Off • Always On • Manual • Scheduled 4 If you selected Scheduled, then continue with the following steps: a Click Fax Holding Schedule. b From the Action menu, select Hold faxes. c From the Time menu, select the time you want the held faxes released. d From the Day(s) menu, select the day you want the held faxes released. 5 Click Add.
Faxing 148 Darkness This option lets you adjust how light or dark the faxes are in relation to the original document. Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on one side or on both sides of the page (duplex). This also identifies what needs to be scanned for inclusion in the fax.
Faxing 149 Using the advanced options Select from the following settings: • Advanced Imaging—This adjusts the Background Removal, Color Balance, Color Dropout, Contrast, Mirror Image, Negative Image, Scan Edge to Edge, Shadow Detail, Sharpness, and Temperature settings before you fax the document. • Custom Job—This combines multiple scanning jobs into a single job. • Edge Erase—This removes smudges or marks around the edges of a document.
Scanning 150 Scanning Using Scan to Network Scan to Network lets you scan your documents to network destinations specified by your system support person. After the destinations (shared network folders) have been established on the network, the setup process for the application involves installing and configuring the application on the appropriate printer using its Embedded Web Server. For more information, see “Setting up Scan to Network” on page 25.
Scanning 151 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Navigate to: Settings > Other Settings area > Manage Shortcuts > FTP Shortcut Setup 3 Enter the appropriate information. Note: A password may be required. If you do not have an ID and password, then contact your system support person.
Scanning 152 Scanning to an FTP address using a shortcut number 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Scanning 153 Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a computer or a flash drive. The computer does not have to be directly connected to the printer for you to receive scan to computer images.
Scanning 154 Setting up Scan to Computer Notes: • This feature is supported only in Windows Vista or later. • Make sure that your computer and printer are connected to the same network. 1 Open the printers folder. In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type control printers > OK In Windows 7 or earlier a Click or click Start, and then click Run. b In the Start Search or Run dialog, type control printers. c Press Enter, or click OK.
Scanning 155 • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 Insert the flash drive into the USB port on the front of the printer. Note: The USB Drive home screen appears. 4 Select the destination folder, and then touch Scan to USB drive. Note: The printer goes back to the home screen after 30 seconds of inactivity. 5 Adjust the scan settings, and then touch Scan It.
Scanning 156 Select one of the following: • PDF—Use to create a single file with multiple pages. • Secure PDF—Use to create an encrypted PDF file that protects the file contents from unauthorized access. • TIFF—Use to create multiple files or a single file. If Multi-page TIFF is turned off in the Settings menu, then TIFF saves one page in each file. The file size is usually larger than an equivalent JPEG. • JPEG—Use to create and attach a separate file for each page of the original document.
Scanning 157 Using the advanced options Select from the following settings: • Advanced Imaging—This adjusts the Background Removal, Color Balance, Color Dropout, Contrast, JPEG Quality, Mirror Image, Negative Image, Scan Edge to Edge, Shadow Detail, Sharpness, and Temperature settings before you scan the document. • Custom Job—This combines multiple scanning jobs into a single job. • Edge Erase—This removes smudges or marks around the edges of a document.
Understanding the printer menus 158 Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Default Source Paper Size/Type Menu Settings Page Device Statistics Active NIC Edit Security Setups Miscellaneous Security Settings Configure MP Stapler Test Standard USB Confidential Print Substitute Size Network Setup Page Erase Temporary Data Files Paper Texture Network [x] Setup Page Parallel [x] Serial [x] Paper Weight Shortcut List SMTP Setup Set Date and Time
Understanding the printer menus 159 Paper menu Default Source menu Use To Default Source Tray [x] Multipurpose Feeder Manual Paper Manual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for Multipurpose Feeder to appear as a menu setting. • If two trays contain paper of the same size and type, and the trays have the same settings, then the trays are automatically linked.
Understanding the printer menus 160 Paper Size/Type menu Use To Tray [x] Size A4 A5 A6 JIS‑B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in each tray.
Understanding the printer menus 161 Use To MP Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in the multipurpose feeder.
Understanding the printer menus 162 Use To Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the size of the paper being manually loaded. Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type being manually loaded.
Understanding the printer menus 163 Use To Default ADF Media Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom [x] Specify the media type being loaded in the ADF. Note: Plain Paper is the factory default setting. Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus Use To Transparency Texture Smooth Normal Rough Specify the relative texture of the transparencies loaded in a specific tray. Recycled Texture Smooth Normal Rough Specify the relative texture of the recycled paper loaded in a specific tray. Labels Texture Smooth Normal Rough Specify the relative texture of the labels loaded in a specific tray. Vinyl Labels Texture Smooth Normal Rough Specify the relative texture of the vinyl labels loaded in a specific tray.
Understanding the printer menus 165 Use To Heavy Texture Smooth Normal Rough Specify the relative texture of the heavy paper loaded in a specific tray. Rough/Cotton Texture Rough Specify the relative texture of the rough or cotton paper loaded in a specific tray. Custom [x] Texture Smooth Normal Rough Specify the relative texture of the custom paper loaded in a specific tray. Note: Normal is the factory default setting. Note: Rough is the factory default setting.
Understanding the printer menus 166 Use To Envelope Weight Light Normal Heavy Specify the relative weight of the envelope loaded. Rough Envelope Weight Light Normal Heavy Specify the relative weight of the rough envelope loaded. Letterhead Weight Light Normal Heavy Specify the relative weight of the letterhead loaded. Preprinted Weight Light Normal Heavy Specify the relative weight of the preprinted paper loaded.
Understanding the printer menus 167 Paper Loading menu Use To Card Stock Loading Duplex Off Determine and set two-sided printing for all print jobs with Card Stock as the paper type. Recycled Loading Duplex Off Determine and set two-sided printing for all print jobs with Recycled as the paper type. Labels Loading Duplex Off Determine and set two-sided printing for all print jobs with Labels as the paper type.
Understanding the printer menus 168 Use To Custom [x] Loading Duplex Off Determine and set two-sided printing for all print jobs with Custom [x] as the paper type. Note: Custom [x] Loading is available only when the custom type is supported. Notes: • Off is the factory default setting for all Paper Loading menu selections.
Understanding the printer menus 169 Custom Scan Sizes menu Use To Custom Scan Size [x] Scan Size Name Media Type Specify a custom scan size name, scan sizes, and options. The custom scan size name replaces Custom Scan Size [x] in the printer menus. ADF Media Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Envelope Rough Enveloope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Width 1–8.5 inches (25–216 mm) Height 1–25 inches (25–635.
Understanding the printer menus 170 Universal Setup menu Use To Units of Measure Inches Millimeters Identify the units of measure. Portrait Width 3–8.5 inches 76–216 mm Set the portrait width. Notes: • Inches is the US factory default setting. • Millimeters is the international factory default setting. Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. You can increase the width in 0.01‑inch increments.
Understanding the printer menus 171 Use To Configure Bins Mailbox Link Mail Overflow Link Optional Type Assignment Specify configuration options for bins. Notes: • Mailbox is the factory default setting. This treats each bin as a separate mailbox. • Link configures all available bins as one large bin. • Mail Overflow configures each bin as a separate mailbox. • Link Optional links together all available bins except the standard bin and only appears when at least two optional bins are installed.
Understanding the printer menus 172 Reports menu Reports menu Use To Menu Settings Page Print a report containing information about the paper loaded in trays, installed memory, total page count, alarm settings, timeouts, printer control panel language, TCP/IP address, status of supplies, status of the network connection, and other information. Device Statistics Print a report containing printer statistics such as supply information and number of printed pages.
Understanding the printer menus 173 Use To Print Directory Print a list of all the resources stored in an optional flash memory card or printer hard disk. Notes: • Job Buffer Size must be set to 100%. • Make sure the optional flash memory or printer hard disk is working and installed correctly. Asset Report Print a report containing asset information including the printer serial number and model name. The report contains text and UPC bar codes that can be scanned into an asset database.
Understanding the printer menus 174 Use To NPA Mode Off Auto Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel, and then exiting the menus causes the printer to restart. The menu selection is then updated. Network Buffer Auto 3KB to [maximum size allowed] Set the size of the network input buffer.
Understanding the printer menus 175 Reports menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Reports • Network/Ports > Network [x] > Network [x] Setup > Reports Use To Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address.
Understanding the printer menus 176 Use To IP Address View or change the current TCP/IP address. Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off on systems that support BOOTP and RARP. Netmask View or change the current TCP/IP netmask. Gateway View or change the current TCP/IP gateway. Enable DHCP On Off Specify the DHCP address and parameter assignment.
Understanding the printer menus 177 IPv6 menu To access the menu, navigate to any of the following: • Network/Ports menu > Standard Network > Standard Network Setup >IPv6 • Network/Ports menu > Network [x] > Network [x] Setup > IPv6 Note: This menu is available only in network printers or printers that are attached to print servers. Use To Enable IPv6 On Off Enable IPv6 in the printer.
Understanding the printer menus 178 Use To Network Mode Specify the network mode. BSS Type Infrastructure Ad hoc Notes: • Infrastructure is the factory default setting. This lets the printer access a network using an access point. • Ad hoc configures wireless connection directly between the printer and a computer. Compatibility 802.11b/g 802.11b/g/n Specify the wireless standard for the wireless network. Choose Network Select an available network for the printer to use.
Understanding the printer menus 179 Standard USB menu Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PostScript emulation if the PS SmartSwitch is set to On.
Understanding the printer menus 180 Use To Job Buffering Off On Auto Temporarily store print jobs in the printer hard disk before printing. Notes: • Off is the factory default setting. • On buffers jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. The menu selection is then updated.
Understanding the printer menus 181 Use To PS SmartSwitch On Off Set the printer to automatically switch to PS emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PCL emulation if PCL SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PCL SmartSwitch is set to Off.
Understanding the printer menus 182 Use To Protocol Standard Fastbytes Specify the parallel port protocol. Notes: • Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting. • Standard tries to resolve parallel port communication problems. Honor Init On Off Determine if the printer honors printer hardware initialization requests from the computer. Notes: • Off is the factory default setting.
Understanding the printer menus 183 Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PostScript emulation if PS SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off.
Understanding the printer menus 184 Use To Job Buffering Off On Auto Temporarily store print jobs on the printer hard disk before printing. Notes: • Off is the factory default setting. The printer does not buffer print jobs on the printer hard disk. • On buffers print jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port.
Understanding the printer menus 185 Use To Parity Even Odd None Ignore Set the parity for serial input and output data frames. Honor DSR On Off Determine whether the printer uses the DSR Signal. Note: None is the factory default setting. Notes: • Off is the factory default setting. • DSR is a handshaking signal used by most serial cables. The serial port uses DSR to distinguish data sent by the computer from data created by electrical noise in the serial cable.
Understanding the printer menus 186 Use To Device‑Initiated E‑mail None Use Device SMTP Credentials Specify what credentials will be used when communicating to the SMTP server. Some SMTP servers require credentials to send an e-mail. Notes: User‑Initiated E‑mail* None Use Device SMTP Credentials Use Session User ID & Password Use Session E‑mail address & Password Prompt User • None is the factory default setting for Device‑Initiated E‑mail and User‑Initiated E‑mail.
Understanding the printer menus 187 Use To Edit Access Controls Administrative Menus Function Access Management Solutions Cancel jobs at the Device Control access to printer menus, firmware updates, held jobs, and other access points.
Understanding the printer menus 188 Use To LDAP Certificate Verification Demand Try Allow Never Allow the user to request a server certificate. Notes: • “Demand” means a server certificate is requested. If a bad certificate is provided or if no certificate is provided, then the session is terminated immediately. “Demand” is the factory default setting. • “Try” means a server certificate is requested. If no certificate is provided, then the session proceeds normally.
Understanding the printer menus 189 Use To Verify Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a limit on how long the printer stores print jobs needing verification. Reserve Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a limit on how long the printer stores print jobs for printing at a later time. Note: Off is the factory default setting.
Understanding the printer menus 190 Use To Delete Log Yes No Specify whether or not audit logs are deleted. Configure Log Enable Audit Yes No Enable Remote Syslog No Yes Remote Syslog Facility 0–23 Severity of events to log 0–7 Specify how and whether or not audit logs are created. Note: Yes is the factory default setting. Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting.
Understanding the printer menus 191 Use To Enable Authentication On Off Change the authentication setting to On or Off. Note: Off is the factory default setting. Settings menu General Settings menu Use To Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Set the language of the text appearing on the printer display.
Understanding the printer menus 192 Use To ADF Loaded Beep Enabled Disabled Specify whether or not the ADF sounds a beep when paper is loaded. ADF Multi‑feed Sensor On Off Detect when the ADF picks more than one sheet of paper at once. Quiet Mode Off On Reduce the amount of noise produced by the printer. Note: Enabled is the factory default setting. Note: On is the factory default setting. Notes: • Off is the factory default setting. This supports the performance specifications for your printer.
Understanding the printer menus 193 Use To Keyboard Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski Swiss German Swiss French Korean Magyar Turkce Cesky Simplified Chinese Traditional Chinese Japanese Custom Key [x] Specify a language and custom key information for the printer keyboard. The additional tabs enable access to accent marks and symbols from the keyboard.
Understanding the printer menus 194 Use To Displayed Information Left side Right side Custom Text [x] Specify what is displayed on the upper left and right corners of the home screen. For the Left side and Right side menus, select from the following options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Custom Text [x] Model Name Notes: • IP Address is the factory default setting for Left side.
Understanding the printer menus 195 Use To Displayed Information (continued) Waste Toner Bottle Paper Jam Load Paper Service Errors Customize the displayed information for Waste Toner Bottle, Paper Jam, Load Paper, and Service Errors menus. Select from the following options: Display Yes No Message to display Default Alternate Default [text entry] Alternate [text entry] Notes: • No is the factory default setting for Display. • Default is the factory default setting for Message to Display.
Understanding the printer menus 196 Use To One Page Copy Off On Set copies from the scanner glass to only one page at a time. Output Lighting Normal/Standby Mode Off Dim Bright Set the amount of light from the standard output bin. Note: Off is the factory default setting. Notes: • Dim is the factory default setting if Eco-Mode is set to Energy or Energy/Paper. • Bright is the factory default setting if Eco-Mode is Off or set to Paper.
Understanding the printer menus 197 Use To Web Page Refresh Rate 30–300 Specify the number of seconds between Embedded Web Server refreshes. Note: 120 is the factory default setting. Contact Name Specify a contact name for the printer. Note: The contact name is stored on the Embedded Web Server. Location Specify the location of the printer. Note: The location is stored on the Embedded Web Server.
Understanding the printer menus 198 Use To Timeouts Hibernate Timeout Disabled 1–3 hr 6 hr 1–3 days 1–2 weeks 1 month Set the printer to operate at a low power state. Hibernate Timeout on Connection Hibernate Do Not Hibernate Set the printer to Hibernate Timeout even when there is an active Ethernet and/or a phone connection. Timeouts Screen Timeout 15–300 Set the amount of time in seconds the printer waits before returning the printer display to a Ready state.
Understanding the printer menus 199 Use To Error Recovery Auto Reboot Reboot when idle Reboot always Reboot never Automatically reboot the printer. Error Recovery Max Auto Reboots 1‑20 Determine the number of automatic reboots the printer can perform. Print Recovery Let the printer automatically continue printing from certain offline situations when not resolved within the specified time period.
Understanding the printer menus 200 Use To Press Sleep Button Do Nothing Sleep Hibernate Determine how the printer responds when pressing the Sleep button when the printer is idle. Notes: • Sleep is the factory default setting. • Sleep or Hibernate sets the printer to operate at a lower power configuration. • If the printer is in Sleep Mode, then the display appears off and the Sleep button turns amber.
Understanding the printer menus 201 Use To Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Specify how the original document was produced. Sides (Duplex) 1 sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Specify whether an original document is two‑sided (duplex) or one‑sided, and then to specify whether the copy should be two‑sided or one‑sided. Note: Black/White Laser is the factory default setting.
Understanding the printer menus 202 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. ID Card Specify the paper size of the original document. Copy To Source Tray [x] Auto Size Match Multipurpose Feeder Specify the paper source for copy jobs.
Understanding the printer menus 203 Use To Output Bin Standard Bin Bin [x] Specify the bin to be used for the copy job. Number of Copies 1–999 Specify the number of copies for the copy job. Header/Footer [Location] Off Date/Time Page number Custom text Print on All pages First page only All but first page Custom text Specify header and footer information and its location on the page. Overlay Confidential Copy Draft Urgent Custom Off Specify the overlay text printed on each page of the copy job.
Understanding the printer menus 204 Use To Auto Center Off On Automatically center the content on the page. Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning and to adjust the dropout setting for each color threshold. Contrast 0–5 Best for content Specify the contrast used for the copy job. Mirror Image Off On Create a mirror image of the original document.
Understanding the printer menus 205 Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job through a telephone line. Use To Fax Name Specify the name of the fax in the printer. Fax Number Specify the number assigned to the fax. Fax ID Fax Name Fax Number Specify how the fax is identified. Enable Manual Fax On Off Set the printer to fax manually, which requires a line splitter and a telephone handset.
Understanding the printer menus 206 Use To Fax Cover Page Fax Cover Page Off by default On by default Never use Always use Include to Field On Off Include from Field On Off From Include Message Field On Off Message Include Logo On Off Include Footer [x] On Off Footer [x] Configure the fax cover page. Use To Resolution Standard Fine 200 dpi Super Fine 300 dpi Ultra Fine 600 dpi Specify quality in dots per inch (dpi).
Understanding the printer menus 207 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the paper size of the original document. Sides (Duplex) Off Long edge Short edge Specify how text and graphics are oriented on a page. Note: Mixed Sizes is the U.S. factory default setting. A4 is the international factory default setting.
Understanding the printer menus 208 Use To Dialing Prefix Rules Prefix Rule [x] Establish a dialing prefix rule. Automatic Redial 0–9 Specify the number of times the printer tries to send the fax to a specified number. Redial frequency 1–200 Specify the number of minutes between redials. Behind a PABX Yes No Enable or disable switchboard blind dialing without a dial tone. Enable ECM Yes No Enable or disable Error Correction Mode for fax jobs.
Understanding the printer menus 209 Use To Background Removal ‑4 to 4 Adjust the amount of background visible on a scanned image. Color Balance Cyan - Red Magenta - Green Yellow - Blue Enable an equal balance of colors in the scanned image. Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning and to adjust the dropout setting for each color threshold.
Understanding the printer menus 210 Use To Enable Color Fax Scans Off by default On by default Never use Always use Enable color faxing. Note: “Off by default” is the factory default setting. Auto Convert Color Faxes to Mono Convert all outgoing faxes to black and white. Faxes Note: On is the factory default setting. On Off Use To Enable Fax Receive On Off Allow the printer to receive fax jobs.
Understanding the printer menus 211 Use To Separator Sheet Source Tray [x] Multipurpose Feeder Specify the paper source for the separator sheet. Output Bin Standard Bin Bin [x] Specify a bin for received faxes. Fax Footer On Off Print the transmission information at the bottom of each page from a received fax. Max Speed 2400 4800 9600 14400 33600 Specify the maximum speed in baud at which faxes are received.
Understanding the printer menus 212 Use To Staple Off 1 staple Specify whether prints are stapled. Enable Color Fax Receive On Off Enable the printer to receive fax in color and print it in grayscale. Use To Transmission Log Print log Do not print log Print only for error Enable printing of a transmission log after each fax job. Receive Error Log Print Never Print on Error Enable printing of a receive error log following a receive error.
Understanding the printer menus 213 Use To Speaker Mode Always Off On until Connected Always On Specify the mode of the speaker. Notes: • “On until Connected” is the factory default setting. A sound is issued until the fax connection is made. • Always On turns the speaker on. • Always Off turns the speaker off. Speaker Volume High Low Control the volume setting. Ringer Volume Off On Control the fax speaker ringer volume.
Understanding the printer menus 214 Use To E‑mail Server Setup Limit destinations Specify a domain name, such as a company domain name, and then limits e‑mail destinations only to that domain name. Notes: • E-mail can be sent only to the specified domain. • The limit is one domain. E‑mail Server Setup Web Link Setup Server Login Password Path File Name Web Link Define the e‑mail server path name; for example: /directory/path. Note: The characters * : ? < > | are invalid entries for a path name.
Understanding the printer menus 215 Use To Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Specify the resolution of the scan in dots per inch. Darkness 1–9 Lighten or darken the output. Orientation Portrait Landscape Specify the orientation of the scanned image.
Understanding the printer menus 216 Use To JPEG Quality Best for content 5–90 Set the quality of a JPEG photo image in relation to file size and quality of the image. Notes: • • • • “Best for content” is the factory default setting. 5 reduces the file size and quality of the image. 90 provides the best image quality, but the file size is very large. This menu setting applies to all scan functions. Text Default 5–90 Set the quality of a text image in relation to file size and quality of the image.
Understanding the printer menus 217 Use To Custom Job scanning On Off Copy a document that contains mixed paper sizes. Notes: • Off is the factory default setting. • This menu item appears only when a formatted, working printer hard disk is installed. Scan Preview On Off Specify whether or not a preview will appear on the display for scan jobs. Notes: • Off is the factory default setting. • This menu item appears only when a formatted, working printer hard disk is installed.
Understanding the printer menus 218 Use To Negative Image Off On Create a negative image of the original document. Shadow Detail ‑4 to 4 Adjust the amount of shadow detail visible on a scanned image. Scan edge to edge Off On Specify whether the original document is scanned edge-to-edge. Sharpness 1–5 Adjust the amount of sharpness on a scanned image. Temperature ‑4 to 4 Enable the user to specify “warm” or “cool” outputs.
Understanding the printer menus 219 Use To Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Specify how the original document was produced. Color Off On Specify whether the printer captures and transmits content in color or in black and white. Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Specify the quality of the scan in dots per inch (dpi). Darkness 1–9 Lighten or darken the output.
Understanding the printer menus 220 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the paper size of the original document. Sides (Duplex) Off Long Edge Short Edge Specify the page orientation of text and graphics. Notes: • Letter is the U.S.
Understanding the printer menus 221 Use To Photo Default 5–90 Set the quality of a photo image in relation to the file size and quality of the image. Use Multi‑Page TIFF On Off Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan‑to‑FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page of the job. Note: 50 is the factory default setting.
Understanding the printer menus 222 Use To Color Balance Cyan - Red Magenta - Green Yellow - Blue Enable an equal balance of colors in the scanned image. Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning and to adjust the dropout setting for each color threshold. Contrast 0–5 Best for content Specify the contrast of the output.
Understanding the printer menus 223 Flash Drive menu Scan Settings Use To Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) Specify the format of the file to be sent through FTP. PDF Version 1.2–1.7 A–1a Set the version of the PDF file to be sent through FTP. Content Type Text Graphics Text/Photo Photo Specify the content of the original document.
Understanding the printer menus 224 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the paper size of the original document. Sides (Duplex) Off Long Edge Short Edge Specify the page orientation of text and graphics. Note: Letter is the U.S.
Understanding the printer menus 225 Use To Photo Default 5–90 Set the quality of a photo image in relation to file size and quality. Use Multi‑Page TIFF On Off Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan to FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page. Note: 50 is the factory default setting. Notes: • On is the factory default setting.
Understanding the printer menus 226 Use To Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning and to adjust the dropout setting for each color threshold. Contrast 0–5 Best for content Specify the contrast of the scanned image. Mirror Image Off On Create a mirror image of the original document. Negative Image Off On Create a negative image of the original document.
Understanding the printer menus Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3) Stack the pages of a print job in sequence when printing multiple copies. Sides (Duplex) 1 sided 2 sided Specify whether prints are on one side or on both sides of the page. Staple Off On Specify whether prints are stapled. Hole Punch Off On Specify whether prints have punched holes. Hole Punch Mode 2 holes 3 holes 4 holes Specify the number of holes to be made on the prints.
Understanding the printer menus 228 Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the positioning of multiple‑page images. Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether blank separator sheets are inserted. Notes: • Horizontal is the factory default setting. • Positioning depends on the number of page images and whether they are in portrait or landscape orientation. Notes: • Off is the factory default setting.
Understanding the printer menus 229 Use To Print Area Normal Fit to Page Whole Page Set the logical and physical printable area. Notes: • Normal is the factory default setting. When attempting to print data in the non‑printable area defined by the Normal setting, the printer clips the image at the boundary. • Whole Page allows the image to be moved into the non‑printable area defined by the Normal setting. Whole Page only affects pages printed using a PCL 5e interpreter.
Understanding the printer menus 230 Finishing menu Use To Sides (Duplex) 1 sided 2 sided Specify whether two‑sided (duplex) printing is set as the default for all print jobs. Notes: • “1 sided” is the factory default setting. • You can set two‑sided printing from the printer software. For Windows users: Click File > Print, and then click Properties, Preferences, Options, or Setup. For Macintosh users: Choose File > Print, and then adjust the settings from the Print dialog and pop‑up menus.
Understanding the printer menus 231 Use To Paper Saver Off 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Print multiple‑page images on one side of a paper. Notes: • Off is the factory default setting. • The number selected is the number of page images that will print per side. Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the positioning of multiple‑page images when using Paper Saver.
Understanding the printer menus 232 Use To Offset Pages None Between Copies Between Jobs Offset pages at certain instances. Notes: • None is the factory default setting. • Between Copies offsets each copy of a print job if Collate is set to “(1,2,3) (1,2,3).” If Collate is set to “(1,1,1) (2,2,2),” then each set of printed pages are offset, such as all page 1's and all page 2's. • Between Jobs sets the same offset position for the entire print job regardless of the number of copies printed.
Understanding the printer menus 233 Use To Gray Correction Auto Off Automatically adjust the contrast enhancement applied to images. Brightness ‑6 to 6 Adjust the printed output either by lightening or darkening it. You can conserve toner by lightening the output. Note: Auto is the factory default setting. Note: 0 is the factory default setting. Contrast 0–5 Adjust the contrast of printed objects. Note: 0 is the factory default setting.
Understanding the printer menus 234 Use To Disk Full Action None E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post & Delete Current Log Post & Delete Oldest Log Delete Current Log Delete Oldest Log Delete All Logs Delete All But Current Determine and set how the printer responds when disk usage reaches the maximum limit (100MB). URL to Post Logs Determine and set where the printer posts job accounting logs.
Understanding the printer menus 235 Use To Delete Downloads on Disk Delete Now Do Not Delete Delete downloads from the printer hard disk, including all held jobs, buffered jobs, and parked jobs. Notes: • Delete Now sets the printer to delete the downloads and allows the display to return to the originating screen after the deletion. • Do Not Delete sets the printer display to return to the main Utilities menu for touch‑screen printer models.
Understanding the printer menus 236 Use To Lock PS Startup Mode On Off Disable the SysStart file. Font Priority Resident Flash/Disk Establish the font search order. Note: Off is the factory default setting. Notes: • Resident is the factory default setting. • This menu item is available only when a formatted flash memory option card or printer hard disk is installed and operating properly. • Make sure the flash memory option or printer hard disk is not read/write‑, write‑, or password‑protected.
Understanding the printer menus 237 Use To PCL Emulation Settings Point Size 1.00–1008.00 Change the point size for scalable typographic fonts. Notes: • 12 is the factory default setting. • Point size refers to the height of the characters in the font. One point equals approximately 0.014 inch. • Point sizes can be increased or decreased in 0.25‑point increments. PCL Emulation Settings Pitch 0.
Understanding the printer menus 238 Use To Tray Renumber Assign MP Feeder Off None 0–199 Assign Tray [x] Off None 0–199 Assign Manual Paper Off None 0–199 Assign Manual Env Off None 0–199 Configure the printer to work with printer software or programs that use different source assignments for trays and feeders.
Understanding the printer menus 239 HTML menu Use Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Intl CG Times Intl Courier Intl Univers To Joanna MT Letter Gothic Lubalin Graph Marigold MonaLisa Recut Monaco New CenturySbk New York Optima Oxford Palatino StempelGaramond Taffy Times TimesNewRoman Univers Zapf Chancery NewSansMTCS NewSansMTCT N
Understanding the printer menus 240 Use To Margin Size 8–255 mm Set the page margin for HTML documents. Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1‑mm increments. Backgrounds Do Not Print Print Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting. Image menu Use To Auto Fit On Off Select the optimal paper size, scaling, and orientation. Invert On Off Invert bitonal monochrome images.
Understanding the printer menus 241 Menu item Description E‑mail Guide Provides information about sending e‑mails using addresses, shortcut numbers, or the address book, and about changing settings Fax Guide Provides information about sending faxes using fax numbers, shortcut numbers, or the address book, and about changing settings FTP Guide Provides information about scanning documents directly to an FTP server using an FTP address, shortcut numbers, or the address book, and about changing settin
Saving money and the environment 242 Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.
Saving money and the environment 243 Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 274. Saving energy Using Eco‑Mode 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Saving money and the environment 244 Use To On Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a document is ready to print. There will be a short delay before the first page is printed. Off Use factory default settings. Note: This setting supports the performance specifications of the printer. 3 Click Submit. Adjusting Sleep mode To save energy, decrease the number of minutes before the printer enters Sleep mode.
Saving money and the environment 245 Using Hibernate mode Hibernate is an ultra‑low‑power operating mode. When operating in Hibernate mode, the printer is essentially off, and all other systems and devices are turned off safely. Note: The Hibernate and Sleep modes can be scheduled. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen.
Saving money and the environment 246 Using the printer control panel 1 From the home screen, navigate to: > Settings > General Settings > Screen Brightness 2 In the Screen Brightness field, enter the brightness percentage you want for the display, and then touch Submit. Recycling Lexmark provides collection programs and environmentally progressive approaches to recycling. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.
Saving money and the environment 247 To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the prepaid shipping label. You can also do the following: 1 Go to www.lexmark.com/recycle. 2 From the Toner Cartridges section, select your country or region. 3 Follow the instructions on the computer screen.
Securing the printer 248 Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs. Non-volatile memory Your printer may use two forms of non-volatile memory: EEPROM and NAND (flash memory).
Securing the printer 249 Erasing non‑volatile memory Erase individual settings, device and network settings, security settings, and embedded solutions by following these steps: 1 Turn off the printer. 2 Hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress bar appears. The printer performs a power-on sequence, and then the Configuration menu appears.
Securing the printer 250 The printer will perform a power‑on reset, and then return to normal operating mode. Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a printer hard disk installed. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field.
Securing the printer 251 The printer will perform a power‑on reset, and then return to normal operating mode. Finding printer security information In high-security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, visit the Lexmark security Web page. You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: 1 Go to www.lexmark.
Maintaining the printer 252 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. 1 Make sure that the printer is turned off and unplugged from the electrical outlet.
Maintaining the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Remove the white underside of the scanner cover.
Maintaining the printer 254 4 Open the bottom ADF door. 2 1 5 Wipe the ADF scanner glass under the ADF door. 6 Close the bottom ADF door. 7 Place the white underside of the scanner cover on the scanner glass, and then close the scanner cover.
Maintaining the printer 255 8 Wipe the areas shown, and then let them dry. 4 1 3 2 1 White underside of the scanner cover 2 Scanner glass 3 ADF glass 4 White underside of the ADF cover 9 Close the scanner cover. Emptying the hole punch box 1 Pull out the hole punch box.
Maintaining the printer 256 2 Empty the container. 3 Insert the emptied hole punch box back into the finisher until it clicks into place. Checking the status of parts and supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the home screen, touch Status/Supplies > View Supplies.
Maintaining the printer 257 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Device Status > More Details. Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy may vary significantly and is dependent on many factors, such as actual document content, print quality settings, and other printer settings.
Maintaining the printer Item 258 Return Program cartridge European Union (EU), European Economic Area (EEA), and Switzerland Toner Cartridge 622 High Yield Toner Cartridge 622H Extra High Yield Toner Cartridge 622X Asia Pacific region (includes Australia and New Zealand) Toner Cartridge 623 High Yield Toner Cartridge 623H Extra High Yield Toner Cartridge 623X Latin America (includes Puerto Rico and Mexico) Toner Cartridge 624 High Yield Toner Cartridge 624H Extra High Yield Toner Cartrid
Maintaining the printer 259 Lexmark Return Program fuser maintenance kit type Type Part number MX810 Series Return Program fuser maintenance kit Type 00 40X8420 MX810 Series Return Program fuser maintenance kit Type 01 40X8421 MX810 Series Return Program fuser maintenance kit Type 02 40X8422 MX810 Series Return Program fuser maintenance kit Type 03 40X8423 MX810 Series Return Program fuser maintenance kit Type 04 40X8424 Lexmark regular fuser maintenance kit type Type Part number MX810 Serie
Maintaining the printer 260 Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Maintaining the printer 261 Replacing supplies Replacing the toner cartridge 1 Lift the front cover, and then pull down the multipurpose feeder door.
Maintaining the printer 262 2 Pull the cartridge out of the printer using the handle. 3 Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to redistribute the toner. 4 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Note: Make sure the cartridge is fully pushed in.
Maintaining the printer 263 Warning—Potential Damage: When replacing a toner cartridge, do not leave the imaging unit exposed to direct light for an extended period of time. Extended exposure to light may cause print quality problems. 5 Close the multipurpose feeder door and the front cover.
Maintaining the printer 264 Replacing the imaging unit 1 Lift the front cover, and then pull down the multipurpose feeder door.
Maintaining the printer 265 2 Pull out the toner cartridge from the printer using the handle. 3 Lift the green handle, and then pull out the imaging unit from the printer.
Maintaining the printer 266 4 Unpack the new imaging unit, and then shake it. 5 Remove all packing material from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Maintaining the printer 267 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. 8 Close the multipurpose feeder door and the front cover.
Maintaining the printer 268 Replacing a staple cartridge 1 Open the stapler door. 1 2 2 Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher. 3 Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge.
Maintaining the printer 269 4 Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge. 2 1 5 Push the staple cartridge into the finisher until it clicks into place. 6 Close the stapler door. Moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Maintaining the printer 270 • If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the right side of the tray toward the front of the tray until it clicks into place. • Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are not under the printer when you set it down. • Before setting up the printer, make sure there is adequate clearance around it.
Managing the printer 271 Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Managing the printer 272 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Reports, and then click the type of report you want to view.
Managing the printer 273 Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. For more information, see “Printing a menu settings page” on page 63. If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All Settings option. For more information, see “Erasing non‑volatile memory” on page 249.
Clearing jams 274 Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jams occur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser. Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing.
Clearing jams 275 • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Clearing jams 276 Allow the paper to enter the optional mailbox bins properly • Make sure to adjust the bin extender so that the paper size indicators match the size of the paper used. Notes: – If the bin extender is shorter than the size of the paper you are printing on, then the paper causes a jam in the mailbox bin. For example, if you are printing on a legal-size paper and the bin extender is set to lettersize, then a jam occurs.
Clearing jams 277 • If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push the paper all the way back. Note: If the paper is not under the bin arm, then a jam occurs due to an overfilled bin. Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper or specialty media before loading it.
Clearing jams 278 Notes: • When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints to the standard bin after a jammed page has been cleared. Check your printed output for blank pages. • When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting reprints jammed pages if adequate printer memory is available.
Clearing jams Area name 279 Printer control panel message What to do 8 Multipurpose feeder [x]‑page jam, clear manual feeder. [250] Remove all paper from the multipurpose feeder, and then remove the jammed paper. 9 Inside the printer [x]‑page jam, lift front cover to remove cartridge. [200–201] Open the front cover and the multipurpose feeder, then remove the toner cartridge and the imaging unit, and then remove the jammed paper. 10 Standard bin [x]‑page jam, remove standard bin jam.
Clearing jams 280 2 Lift the green handle, and then pull out the toner cartridge from the printer. 3 Place the toner cartridge aside. 4 Lift the green handle, and then pull out the imaging unit from the printer. 1 2 5 Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Clearing jams 281 6 Pull the jammed paper gently to the right, and then remove it from the printer. Note: Make sure all paper fragments are removed. 1 2 Warning—Potential Damage: The jammed paper may be covered with toner, which can stain garments and skin. 7 Install the imaging unit. Note: Use the arrows on the side of the printer as a guide.
Clearing jams 8 Insert the toner cartridge into the printer, and then push the green handle back into place. Notes: • Align the arrows on the guides of the toner cartridge with the arrows in the printer. • Make sure the cartridge is fully pushed in.
Clearing jams 283 9 Close the multipurpose feeder door and the front cover. 2 1 10 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open upper rear door. [202] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Clearing jams 1 Pull down the rear door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 3 Close the rear door. 4 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open upper and lower rear door. [231–234] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Clearing jams 1 Pull down the rear door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 3 Close the rear door.
Clearing jams 288 4 Open the rear door of the duplex area, and then push the back of the standard tray. 1 2 5 Press down the rear duplex flap, then firmly grasp the jammed paper, and then gently pull the paper out. Note: Make sure all paper fragments are removed.
Clearing jams 289 2 1 6 Insert the standard tray. 7 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove standard bin jam. [203] 1 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 290 2 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove tray 1 to clear duplex. [235–239] 1 Pull out the tray completely. Note: Lift the tray slightly, and then pull it out. 2 3 1 2 Push down the front duplex flap, then firmly grasp the jammed paper, and then gently pull the paper to the right and out of the printer. Note: Make sure all paper fragments are removed.
Clearing jams 291 2 1 3 Insert the tray. 4 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open tray [x]. [24x] 1 Check which tray is indicated on the printer display, and then pull the tray. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 3 Insert the tray. 4 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, clear manual feeder. [250] 1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 293 2 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 3 Reload paper into the multipurpose feeder. 4 Slide the paper guide until it rests lightly against the edge of the paper. 5 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open mailbox rear door. Leave paper in bin. [4yy.
Clearing jams 294 1 2 2 Close the rear mailbox door. 3 If the jam is in the mailbox bin, then firmly grasp the jammed paper, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 4 From the printer control panel, touch Done to clear the message and continue printing.
Clearing jams 296 [x]‑page jam, open automatic feeder top cover. [28y.xx] 1 Remove all original documents from the ADF tray. Note: The message is cleared when the pages are removed from the ADF tray. 2 Open the ADF cover. 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4 Close the ADF cover. 5 Open the scanner cover.
Clearing jams 297 2 1 7 Close the bottom ADF door. 8 Straighten the edges of the original documents, then load the documents into the ADF, and then adjust the paper guide. 9 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451] 1 Open the rear staple finisher door, and then gently pull the paper out of the finisher. Note: Make sure all paper fragments are removed.
Clearing jams 298 1 2 2 Close the staple finisher door. 3 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove paper, open stapler door. Leave paper in bin. [455–457] 1 From the stapler bin, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 299 2 Open the stapler outer and inner doors. 1 2 3 Pull down the latch of the staple cartridge holder, and then pull the holder out of the printer.
Clearing jams 4 Use the metal tab to lift the staple guard, and then remove any loose staples. 5 Press down the staple guard until it clicks into place.
Clearing jams 301 6 Slide the staples toward the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket. Warning—Potential Damage: Do not tap the cartridge on a hard surface. This could damage the cartridge. 7 Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. 8 Close the stapler door.
Troubleshooting 302 Troubleshooting Understanding the printer messages Cartridge low [88.xy] You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge nearly low [88.xy] If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge very low, [x] estimated pages remain [88.xy] You may need to replace the toner cartridge very soon.
Troubleshooting 303 Change [paper source] to [paper type] [paper size] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the Paper menu on the printer control panel, and then touch Finished changing paper. • Touch Reset active bin to reset the active bin for a linked set of bins. • Cancel the print job.
Troubleshooting 304 • Touch Finish job without further scanning to end the last successful scan job. Note: This does not cancel the scan job. All successfully scanned pages will be processed further for copying, faxing, or e-mailing. • Touch Cancel job to clear the message and cancel the scan job. Close rear door Close the rear door of the printer. Close top access cover Close the printer top access cover to clear the message.
Troubleshooting 305 Disk full, scan job canceled Try one or more of the following: • Touch Continue to clear the message and continue scanning. • Delete fonts, macros, and other data stored in the printer hard disk. • Install a hard disk with higher capacity. Disk must be formatted for use in this device From the printer control panel, touch Format disk to format the printer hard disk and clear the message. Note: Formatting deletes all the files stored in the printer hard disk. Disk near full.
Troubleshooting 306 Fax server 'To Format' not set up. Contact system administrator. Try one or more of the following: • From the printer control panel, touch Continue to clear the message. • Complete the Fax Server setup. If the message appears again, then contact your system support person. Fax Station Name not set up. Contact system administrator. Try either of the following: • From the printer control panel, touch Continue to clear the message. • Complete the Analog Fax setup.
Troubleshooting 307 Incompatible tray [x] [59] Try one or more of the following: • Remove the indicated tray. • From the printer control panel, touch Continue to clear the message and continue printing without using the indicated tray. Incorrect paper size, open [paper source] [34] Try one or more of the following: • Load the correct size and type of paper in the tray, and then specify the paper size and type in the Paper menu on the printer control panel.
Troubleshooting 308 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. • Cancel the print job. • Reset active bin Install duplex Try one or more of the following: • Install the duplex unit: 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Install the duplex unit. 4 Connect the power cord to a properly grounded electrical outlet. 5 Restart the printer. • Cancel the current job. • Reset the active bin.
Troubleshooting 309 Insufficient memory to support Resource Save feature [35] Install additional printer memory or touch Continue to disable Resource Save, clear the message, and continue printing. Insufficient memory, some Held Jobs were deleted [37] From the printer control panel, touch Continue to clear the message. Insufficient memory, some held jobs will not be restored [37] Try one or more of the following: • From the printer control panel, touch Continue to clear the message.
Troubleshooting 310 Load [paper source] with [paper type] [paper size] [paper orientation] Try one or more of the following: • Load the specified tray or feeder with the correct size and type of paper. • To use the tray or feeder with the correct size and type of paper, touch Finished loading paper on the printer control panel. Note: If the printer finds a tray or feeder that has the correct size and type of paper, then it feeds from that tray or feeder.
Troubleshooting 311 • From the printer control panel, touch Automatically select paper to use the paper loaded in the tray. • Cancel the print job. Load staples Try one or more of the following: • Replace or insert the staple cartridge in the finisher. For instructions on inserting or replacing a staple cartridge in the finisher, touch More information on the printer control panel. • From the printer control panel, touch Continue to clear the message and continue printing.
Troubleshooting 312 Memory full, cannot send faxes 1 From the printer control panel, touch Continue to clear the message and cancel the fax job. 2 Try one or more of the following: • Reduce the fax resolution, and then resend the fax job. • Reduce the number of pages in the fax, and then resend the fax job. No analog phone line connected to modem, fax is disabled. Connect the printer to an analog phone line.
Troubleshooting 313 • Install a flash memory card with larger capacity. Note: Downloaded fonts and macros not previously stored in the flash memory are deleted. Paper changes needed Try one or more of the following: • Touch Use current supplies to clear the message and continue printing. • Cancel the current print job. Parallel port [x] disabled [56] Try one or more of the following: • From the printer control panel, touch Continue to clear the message. • Enable the parallel port.
Troubleshooting 314 Reattach bins [x] – [y] Try one or more of the following: • Turn off the printer, and then turn it back on. • Reattach the indicated bins: 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the indicated bins. 4 Reattach the bins. 5 Connect the power cord to a properly grounded electrical outlet. 6 Turn the printer back on. • Remove the indicated bins: 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet.
Troubleshooting 315 Remove packaging material, [area name] Remove any remaining packaging material from the specified location. Remove paper from all bins Remove the paper from all of the bins. The printer automatically senses paper removal and resumes printing. If removing the paper does not clear the message, then touch Continue. Remove paper from bin [x] Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing.
Troubleshooting 316 Printer and toner cartridge regions Region number Region 0 Global 1 United States, Canada 2 European Economic Area (EEA), Switzerland 3 Asia Pacific, Australia, New Zealand 4 Latin America 5 Africa, Middle East, rest of Europe 9 Invalid Notes: • The x and y values represent .xy in the code that appears on the printer control panel. • The x and y values must match for printing to continue. Replace imaging unit, 0 estimated pages remain [84.
Troubleshooting 317 Replace maintenance kit, 0 estimated pages remain [80.xy] The printer is scheduled for maintenance. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact your service representative, and then report the message. Replace missing fuser [80.xx] 1 Install the missing fuser. For more information, see the instruction sheet that came with the replacement part. 2 From the printer control panel, touch Continue to clear the message.
Troubleshooting 318 Restore held jobs? Try one or more of the following: • From the printer control panel, touch Restore to restore all held jobs stored in the printer hard disk. • From the printer control panel, touch Do not restore if you do not want to restore any of the print jobs. Scan document too long The scan job exceeds the maximum number of pages. Touch Cancel job to clear the message and cancel the scan job. Scanner automatic feeder cover open Close the ADF cover.
Troubleshooting 319 • Check that the serial interface parameters (protocol, baud, parity, and data bits) are set correctly on the printer and computer. • Turn off the printer, and then turn it back on. Serial port [x] disabled [56] Try one or more of the following: • From the printer control panel, touch Continue to clear the message. The printer discards any data received through the specified serial port. • Make sure Serial Buffer is not set to Disabled.
Troubleshooting 3 Remove the extra bins. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Too many disks installed [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra printer hard disks. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Too many flash options installed [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet.
Troubleshooting 321 Unsupported camera mode, unplug camera and change mode The camera mode does not support PictBridge. Unplug the camera, change the mode and plug the camera back into the printer. Unsupported disk Remove the unsupported printer hard disk, and then insert a supported one. Unsupported option in slot [x] [55] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet.
Troubleshooting 322 Basic printer problems The printer is not responding Action Yes No Step 1 Go to step 2. Turn on the printer. Make sure the printer is turned on. Is the printer turned on? Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or Hibernate mode? Step 3 Press the Sleep button Go to step 3. to wake the printer from Sleep mode or Hibernate mode. Go to step 4.
Troubleshooting 323 Action Yes No Step 8 Go to step 9. Connect the printer cable securely to the printer and the computer, print server, option, or other network device. Go to step 10. Turn off the printer, remove all packing materials, then reinstall the hardware options, and then turn on the printer. Check if one end of the printer cable is plugged into a port on the printer and the other to the computer, print server, option, or other network device.
Troubleshooting 324 Hardware and internal option problems Cannot detect internal option Action Yes No Step 1 The problem is solved. Go to step 2. Turn off the printer, then wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 3. Connect the internal option to the controller board. Go to step 4. Reinstall the internal option. Check if the internal option is properly installed in the controller board.
Troubleshooting 325 Action Yes Step 2 The problem is solved. Contact customer support. Check the cable and the internal print server connection. Use the correct cable, and then check if it is securely connected to the internal print server. No Does the internal print server operate correctly? Internal Solutions Port does not operate correctly Action Yes No Step 1 Go to step 2. Check if you have a supported ISP. Make sure the Internal Solutions Port (ISP) is installed. a Install the ISP.
Troubleshooting 326 Action Yes No Step 2 a Turn off the printer, then wait about 10 seconds, and then turn the printer back on. b Resend the print job. The problem is solved. Go to step 3. Is the tray working? Step 3 Go to step 4. Check if the tray is installed and recognized by the printer. Print a menu settings page, and then check if the tray is listed in the Installed Features list. Reinstall the tray. For more information, see the setup documentation that came with the tray.
Troubleshooting 327 Paper feed problems Jammed pages are not reprinted Action Yes No Turn on Jam Recovery. a From the home screen, navigate to: The problem is solved. Contact customer support. > Settings > General Settings > Print Recovery b From the Jam Recovery menu, touch the arrows to scroll to On or Auto. c Touch Submit. Do pages reprint after a jam? Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: Go to step 2.
Troubleshooting 328 Paper jam message remains after jam is cleared Action Yes No Check the entire paper path for jammed paper. a Remove any jammed paper. Contact customer support. The problem is solved. b From the printer control panel, touch Continue to clear the message.
Troubleshooting 329 Action Yes Step 3 The problem is solved. Add additional printer memory. Free up additional printer memory by deleting some of the held jobs. No Does the job print? Envelope seals when printing Action Yes Contact customer support. Note: Printing on envelopes with high moisture content can seal the flaps. b Resend the print job. a Use envelopes that have been stored in a dry environment. No The problem is solved.
Troubleshooting 330 Action Yes No Step 5 Contact customer support. The problem is solved. Action Yes No Step 1 Deactivate Hex Trace mode. Go to step 2. Contact customer support. The problem is solved. Action Yes No Step 1 a Check if you are printing on paper that is supported by the tray. The problem is solved. Go to step 2. Check if the USB port is disabled by the system support person.
Troubleshooting 331 Action Yes No Step 4 a Check if the trays are not linked. The problem is solved. Contact customer support. b Resend the print job. Did the job print from the correct tray or on the correct paper? Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). b Resend the print job. The problem is solved. Go to step 2.
Troubleshooting 332 Action Yes No Step 2 a Open the document you want to print in Adobe Acrobat. The problem is solved. Contact customer support. b Click File > Print > Advanced > Print As Image > OK > OK. Do the files print? Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser. • The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures.
Troubleshooting Action 333 Yes No The problem is solved. Go to step 3. Step 2 a Check if the printer is plugged in and turned on, and if Ready appears on the printer display. b Resend the print job. Do the jobs print? Step 3 The problem is solved. Go to step 4. If an error message appears on the printer display, then clear the message. Note: The printer continues to print after clearing the message.
Troubleshooting 334 Print job takes longer than expected Action Yes No Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer. a From the printer control panel, navigate to: Settings > General Settings b Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both. Did the job print? Step 2 The problem is solved. Go to step 3.
Troubleshooting 335 Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Yes No Step 1 The problem is solved. Go to step 2. a Open the trays, and then check if they contain paper of the same size and type. • Check if the paper guides are in the correct positions for the size of the paper loaded in each tray.
Troubleshooting 336 Print quality problems Characters have jagged or uneven edges Action Yes Step 1 Go to step 2. a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the printer control panel, navigate to: No The problem is solved. > Reports > Print Fonts 2 Touch PCL Fonts or PostScript Fonts. b Use a font that is supported by the printer or install the font that you want to use. For more information, contact your system support person.
Troubleshooting Action 337 Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the paper loaded. b Resend the print job. No The problem is solved. Is the page or image clipped? Step 2 Go to step 3. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Do one or more of the following: • Specify the paper size from the tray settings to match the paper loaded in the tray.
Troubleshooting 338 Action Yes No Step 1 The problem is solved. Go to step 2. a Make sure the size of the paper loaded in the tray matches the fuser type. Note: Use a 110-volt fuser for printing on letter-size paper and a 220-volt fuser for printing on A4‑size paper. b Resend the print job. Do compressed images still appear? Step 2 a Replace the fuser. For more information on installing the fuser, see the instruction sheet that came with the part. b Resend the print job. The problem is solved.
Troubleshooting 339 Action Yes Step 3 The problem is solved. Contact customer support. Replace the imaging unit, and then resend the print job. No Did the gray background disappear from the prints? Horizontal voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. Go to step 2. The problem is solved. Step 2 Go to step 3. a Load the specified tray or feeder with a recommended type of paper.
Troubleshooting 340 Incorrect margins on prints ABCD ABCD ABCD Action Yes No The problem is solved. Go to step 2. Step 1 a Move the width and length guides in the tray to the correct positions for the paper size loaded. b Resend the print job. Are the margins correct? Step 2 From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray. Does the paper size match the paper loaded in the tray? Go to step 3.
Troubleshooting 341 Paper curl Action Yes No Step 1 Go to step 2. Adjust the width and length guides. Go to step 3. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded.
Troubleshooting 342 Action Yes No Step 1 a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. 2 Check if the packing material is properly removed from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Troubleshooting 343 Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Yes No Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job.
Troubleshooting 344 Action Yes Step 4 From the printer Go to step 5. control panel, set the paper texture in the Paper menu to match the paper loaded in the tray. Check if the paper loaded in the tray has texture or rough finishes. Are you printing on textured or rough paper? Step 5 a Load paper from a fresh package. Go to step 6. No The problem is solved. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job.
Troubleshooting Action 345 Yes Go to step 3. Step 2 a From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. Is the tray set to the type, texture, and weight of the paper loaded? No Do one or more of the following: • Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray.
Troubleshooting 346 Print is too light Action Yes Go to step 2. Step 1 a From the Quality menu on the printer control panel, increase the toner darkness. No The problem is solved. Note: 8 is the factory default setting. b Resend the print job. Is the print still too light? Go to step 3. Change the paper type, texture, and weight to match the paper loaded in the tray. Go to step 4.
Troubleshooting 347 Action Yes No Step 6 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 7. The problem is solved. Contact customer support. The problem is solved. Yes No 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Install the imaging unit, and then the cartridge.
Troubleshooting 348 Shadow images appear on prints Leading edge A AB BC CD D A B C D ABCD Trailing edge Action Yes No Step 1 Go to step 2. Load paper with the correct paper type and weight in the tray. Go to step 3. Change the paper loaded in the tray to match the paper type and weight specified in the tray settings. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Load paper with the correct paper type and weight in the tray.
Troubleshooting Action 349 Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded. b Resend the print job. No The problem is solved. Is the print still skewed? Step 2 a Check if you are printing on a paper that is supported by the tray. Contact customer support. The problem is solved. Yes No b Resend the print job.
Troubleshooting 350 Action Yes No Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Yes No Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job.
Troubleshooting 351 Action Yes No Step 3 a Load paper from a fresh package. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked vertical lines appear on prints? Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit.
Troubleshooting 352 Action Yes Step 2 The problem is solved. Contact customer support. Replace the imaging unit, and then resend the print job. No Did the toner fog or background shading disappear from the prints? Toner rubs off Leading edge ABC DEF Trailing edge Action Yes No Step 1 Go to step 2. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. From the Paper menu on the printer control panel, set the paper texture. Contact customer support.
Troubleshooting 353 Transparency print quality is poor Action Yes No Step 1 Go to step 2. Set the paper type to Transparency. Contact customer support. The problem is solved. Action Yes No Replace the imaging unit, and then resend the print job. Contact customer support. The problem is solved. Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. Go to step 2. The problem is solved.
Troubleshooting Action 354 Yes Go to step 3. Step 2 a From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. No The problem is solved. Do vertical voids appear on prints? Step 3 Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Check if you are using a recommended type of paper.
Troubleshooting 355 Copier does not respond Action Yes Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. No Does an error or status message appear? Step 2 Go to step 3. Check if the power cord is plugged into the printer and a properly grounded electrical outlet. Connect the power cord to the printer and a properly grounded electrical outlet.
Troubleshooting 356 Poor copy quality Action Yes Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. No Does an error or status message appear? Step 2 Go to step 3. Increase the scan resolution setting for a higher‑quality output. Go to step 4. See “Cleaning the scanner glass” on page 253. Go to step 5. See “Print quality problems” on page 336. Go to step 6.
Troubleshooting 357 Action Yes No Step 8 Go to step 9. The problem is solved. Contact customer support. The problem is solved. Action Yes No Check if there are no obstructions between the scanner unit and the printer. a Lift the scanner unit. The problem is solved. Contact customer support. Check for missing or faded text on prints. a From the Copy screen, navigate to: Advanced Options > Advanced Imaging b Adjust the settings: • Sharpness—Increase the current setting.
Troubleshooting 358 Caller ID is not shown Action Yes No Contact your telephone company to check if your telephone line is subscribed to the caller ID service. The problem is solved. Contact customer support. Notes: • If your region supports multiple caller ID patterns, then you may have to change the default setting. There are two settings available: FSK (pattern 1) and DTMF (pattern 2).
Troubleshooting 359 Action Yes No Step 5 a Check the telephone wall jack. 1 Plug the telephone cable into the wall jack. The problem is solved. Go to step 6. 2 Listen for a dial tone. 3 If you do not hear a dial tone, then plug a different telephone cable into the wall jack. 4 If you still do not hear a dial tone, then plug the telephone cable into a different wall jack. 5 If you hear a dial tone, then connect the printer to that wall jack. b Try sending or receiving a fax.
Troubleshooting 360 Action Yes No Step 8 The problem is solved. Go to step 9. Temporarily disconnect other equipment (such as answering machines, computers with modems, or telephone line splitters) between the printer and the telephone line, and then try sending or receiving a fax. Can you send or receive a fax? The problem is solved. Go to step 10. Step 9 a Temporarily disable call waiting. Contact your telephone company to obtain the keypad sequence for temporarily disabling call waiting.
Troubleshooting 361 Action Yes No Step 2 The problem is solved. Go to step 3. Load the original document properly. Load the original document faceup, short edge first into the ADF tray or facedown on the scanner glass in the upper left corner. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. Can you send faxes? Step 3 Set up the shortcut number properly.
Troubleshooting 362 Action Yes Step 3 The problem is solved. Contact customer support. Replace the toner cartridge. For more information, see the instruction sheet that came with the supply. No Can you receive faxes? Fax and e-mail functions are not set up Notes: • Before you troubleshoot, check if the fax cables are connected. • The indicator light is blinking red until you set up fax and e‑mail. Action Yes No The problem is solved. Contact customer support.
Troubleshooting 363 Action Yes No Step 2 The problem is solved. Go to step 3. Decrease the incoming fax transmission speed. a Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Troubleshooting 364 Cannot scan from a computer Action Yes No Step 1 Go to step 3. Go to step 2. Clear the error message. Go to step 3. Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Step 2 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.
Troubleshooting 365 Action Yes No Step 3 Go to step 4. See “Cleaning the scanner glass” on page 253. Go to step 5. Place the document or photo facedown on the scanner glass in the upper left corner. Go to step 6. See “Print quality problems” on page 336. Go to step 7. Change the Content Type and Content Source settings to match the document being scanned. Problem solved. Contact customer support. Action Yes No Step 1 Go to step 2. Connect the cables properly. Change the file name.
Troubleshooting 366 Action Yes No Step 3 Close the file you are scanning. Go to step 4. Check if the document or photo you want to scan is open in another application or being used by another user. Is the file you want to scan open by another application or user? Contact customer Check if either the Append time stamp or the Overwrite existing file check support. box is selected in the destination configuration settings.
Troubleshooting 367 The scanner does not respond Action Yes No Step 1 Go to step 2. Turn on the printer. Go to step 3. Connect the printer cable securely to the printer and the computer, print server, option, or other network device. Go to step 4. Connect the power cord to the printer and a properly grounded electrical outlet. Turn on the switch or reset the breaker. Go to step 5. Check if the printer is turned on.
Troubleshooting 368 Solving home screen applications problems An application error has occurred Action Yes No Step 1 Go to step 2. Contact customer support. Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in the address field. If you do not know the IP address of the printer, then you can: • View the IP address on the printer home screen.
Troubleshooting 369 Action Yes No Step 3 Go to step 4. Contact your system support person. Go to step 5. Tighten the cable connection. Go to step 6. Contact your system support person. Check if the network connection is working. Is the network connection working? Step 4 Make sure the cable connections to the printer and print server are secure. For more information, see the setup documentation that came with the printer.
Notices 370 Notices Product information Product name: Lexmark MX810, MX811, MX812 Machine type: 7463 Model(s): 436, 636, 836 Edition notice June 2013 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 371 Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. ScanBack is a trademark of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the Hewlett-Packard Company.
Notices Univers 372 Linotype-Hell AG and/or its subsidiaries All other trademarks are the property of their respective owners. AirPrint and the AirPrint logo are trademarks of Apple, Inc. Federal Communications Commission (FCC) compliance information statement This product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Notices 373 Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste.
Notices 374 Temperature information Ambient operating temperature 15.6 to 32.2°C (60 to 90°F) Shipping temperature -40 to 43.3°C (-40 to 110°F) Storage temperature and relative humidity 1 to 35°C (34 to 95°F) 8 to 80% RH Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
Notices 375 Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic inputs. 760 (MX810); 860 (MX811); 960 (MX812) Copy The product is generating hard‑copy output from hard‑copy original documents. 820 (MX810); 920 (MX811); 1020 (MX812) Scan The product is scanning hard‑copy documents. 140 Ready The product is waiting for a print job. 120 (Ready 1); 70 (Ready 2) Sleep Mode The product is in a high‑level energy‑saving mode.
Notices 376 Off mode If this product has an off mode which still consumes a small amount of power, then to completely stop product power consumption, disconnect the power supply cord from the electrical outlet. Total energy usage It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage.
Notices 377 Radio interference notice Warning This is a product that complies with the emission requirements of EN55022 Class A limits and immunity requirements of EN55024. This product is not intended to be used in residential/domestic environments. This is a Class A product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
Notices 378 If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources.
Notices 379 Cet équipement utilise des prises de téléphone CA11A. Notice to users of the New Zealand telephone network The following are special conditions for the Facsimile User Instructions. The grant of a telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Notices 380 Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un filtre de tonalité de facturation suisse (nº de référence Lexmark : 80D1877) devant être installé sur toute ligne recevant des impulsions de comptage en Suisse. Ce filtre doit être utilisé pour toute installation car ces impulsions existent sur toutes les lignes téléphoniques suisses.
Notices 381 Modular component notice This product may contain the following modular component(s): Lexmark Regulatory Type/Model LEX-M01-005; FCC ID:IYLLEXM01005; IC:2376A-M01005 Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies.
Notices 382 Le terme « IC » précédant le numéro de d'accréditation/inscription signifie simplement que le produit est conforme aux spécifications techniques d'Industry Canada.
Notices 383 Deutsch Hiermit erklärt Lexmark International, Inc., dass sich das Gerät dieses Gerät in Übereinstimmung mit den grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet. Ελληνική ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Η LEXMARK INTERNATIONAL, INC. ΔΗΛΩΝΕΙ ΟΤΙ ΑΥΤΟ ΤΟ ΠΡΟΪΟΝ ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ. English Hereby, Lexmark International, Inc.
Notices 384 STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International, Inc., Lexington, KY This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the countryspecific warranty information that came with your product.
Notices 385 Before you present this product for warranty service, remove all print cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark). For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area contact Lexmark on the World Wide Web. Remote technical support is provided for this product throughout its warranty period.
Notices 386 Additional rights Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions contained above may not apply to you. This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Index 387 Index Numerics 2100‑sheet tray loading 74 550‑sheet tray installing 47 Symbols [x]‑ page jam, open upper rear door. [202] 283 [x]‑page jam, clear manual feeder. [250] 292 [x]‑page jam, lift front cover to remove cartridge. [200–201] 279 [x]‑page jam, open automatic feeder top cover. [28y.xx] 296 [x]‑page jam, open mailbox rear door. Leave paper in bin. [4yy.xx] 293 [x]‑page jam, open tray [x]. [24x] 291 [x]‑page jam, open upper and lower rear door.
Index Confidential Print menu 188 Configuration change, some held jobs were not restored [57] 304 configuration information wireless network 56 Configure MP menu 159 configuring supply notifications, imaging unit 272 supply notifications, maintenance kit 272 supply notifications, toner cartridge 272 configuring e‑mail settings 118 configuring port settings 59 configuring supply notifications 272 connecting printer to distinctive ring service 140 connecting to a wireless network using PIN (Personal Identifi
Index display, printer control panel 15 adjusting brightness 245 disposing of printer hard disk 248 distinctive ring service, fax connecting to 140 documents, printing from Macintosh 99 from Windows 99 DSL filter 131 duplexing 110 E Eco‑Mode setting 243 Edit Security Setups menu 186 embedded solutions information erasing 249 Embedded Web Server accessing 21 administrator settings 271 checking the status of parts 256 checking the status of supplies 256 creating a fax destination shortcut 144 creating an FT
Index Fax server 'To Format' not set up. Contact system administrator. 306 fax setup country‑ or region‑specific 135 digital telephone service 134 DSL connection 131 standard telephone line connection 127 VoIP 132 Fax Station Name not set up. Contact system administrator. 306 Fax Station Number not set up. Contact system administrator.
Index Insufficient memory for Flash Memory Defragment operation [37] 308 Insufficient memory to collate job [37] 308 Insufficient memory to support Resource Save feature [35] 309 Insufficient memory, some Held Jobs were deleted [37] 309 Insufficient memory, some held jobs will not be restored [37] 309 internal options 28 internal print server troubleshooting 324 Internal Solutions Port changing port settings 59 installing 35 troubleshooting 325 IP address of computer finding 20 IP address, printer finding
Index Security Audit Log 189 Serial [x] 182 Set Date/Time 190 Settings 228 SMTP Setup 185 Standard Network 173 Standard USB 179 Substitute Size 163 TCP/IP 175 Universal Setup 170 Utilities 234 Wireless 177 XPS 235 menus diagram 158 message e‑mail options 122 Miscellaneous Security Settings menu 187 mobile device printing from 102 moving the printer 10, 269, 270 Multi Send adding a profile 24 setting up 24 multipurpose feeder loading 81 MyShortcut about 24 N Network [x] menu 173 Network [x] software error
Index Personal Identification Number method using 58 phone splitter 132 photos copying 107 placing separator sheets between copies 112 port settings configuring 59 PostScript menu 235 power cord socket 50 preparing to set up the printer on an Ethernet network 54 print irregularities 343 print job canceling, from computer 105 print quality cleaning the scanner glass 253 print quality troubleshooting blank pages 341 characters have jagged edges 336 clipped pages or images 336 compressed images appear on prin
Index Disk must be formatted for use in this device 305 Disk near full. Securely clearing disk space. 305 Empty the hole punch box 305 Error reading USB drive. Remove USB. 305 Error reading USB hub. Remove hub. 305 Fax memory full 305 Fax partition inoperative. Contact system administrator. 305 Fax server 'To Format' not set up. Contact system administrator. 306 Fax Station Name not set up. Contact system administrator. 306 Fax Station Number not set up. Contact system administrator.
Index Standard USB port disabled [56] 319 Supply needed to complete job 319 Too many bins attached [58] 319 Too many disks installed [58] 320 Too many flash options installed [58] 320 Too many trays attached [58] 320 Tray [x] paper size unsupported 320 Unformatted flash detected [53] 320 Unsupported camera mode, unplug camera and change mode 321 Unsupported disk 321 Unsupported option in slot [x] [55] 321 Unsupported USB hub, please remove 305 USB port [x] disabled [56] 321 Weblink server not set up.
Index S safety information 7, 8 Save As Shortcut copy options 117 e‑mail options 123 scan options 155 saving paper 113 Scan document too long 318 scan options darkness 155 file name 155 original size 155 page setup 156 resolution 155 Save As Shortcut 155 Scan Preview 156 send as 155 Scan Preview scan options 156 scan preview fax options 148 scan screen content source 156 content type 156 Scan to Computer setting up 154 Scan to Network setting up 25 using 150 scan troubleshooting cannot scan from a computer
Index Standard Network menu 173 Standard network software error 54] 319 standard tray loading 64 Standard USB menu 179 Standard USB port disabled [56] 319 staple cartridge replacing 268 staple cartridges ordering 259 staple jams, clearing in staple finisher 298 statement of volatility 248 status of parts checking 256 status of supplies checking 256 storing paper 94 supplies 260 storing print jobs 102 streaked horizontal lines appear on prints 349 streaked vertical lines appear on prints 350 streaks appear
Index print irregularities 343 print is too dark 344 print is too light 346 printer is printing solid black pages 342 repeating defects appear on prints 347 shadow images appear on prints 348 skewed print 348 streaked horizontal lines appear on prints 349 streaked vertical lines 350 toner fog or background shading appears on prints 351 toner rubs off 352 toner specks appear on prints 352 transparency print quality is poor 353 uneven print density 353 white streaks on a page 353 troubleshooting, printer opt
