PagePrinter Network Adapter: Utilities & Environments
Ethernet C, D Utilities & Environments For use with: TCP/IP networks Windows 95/NT operating systems Novell NetWare networks
The contents of this manual may be revised without prior notice and without obligation to incorporate changes and improvements into units already shipped. Every effort has been made to ensure that the information included here is complete and accurate at the time of publication, but we cannot be held responsible for errors and omissions. Copyright Lexmark International, Inc. 1994, 1996 Printed in Spain. All rights reserved.
Contents Preface ......................................................................................................................................... V Introduction........................................................................................................V Chapter 1 Overview of the Utilities, the Network Adapter and MarkVision..............................1-1 Introduction .....................................................................................................................
Contents Adapter lights ................................................................................................ 2-28 Adapter service ............................................................................................. 2-28 Chapter 3 Using Windows 95 operating systems...................................................................... 3-1 Introduction...............................................................................................................................
Contents Using the adapter list ...................................................................................... 5-4 Selecting items from the menus...................................................................... 5-5 Setting up the adapter ............................................................................................................. 5-6 What setup accomplishes................................................................................ 5-6 Utilities to use .....................
Contents iv PagePrinter Network Adapter: Utilities & Environments
Preface Introduction Thank you for buying this multi-protocol Network Adapter. You can use this guide to learn how to install and configure utilities so that your printer works with: • TCP/IP networks • Windows 95 operating systems • Windows NT operating systems • Novell NetWare networks Terminology In this book, the term utilities refers to the files on the CD-ROM or diskettes that you received with the printer. The term adapter refers to this Network Adapter.
Preface vi PagePrinter Network Adapter: Utilities & Environments
CHAPTER 1 Introduction Overview of the Utilities, the Network Adapter and MarkVision Overview of the Utilities, the Network Adapter and MarkVision Thank you for buying this multi-protocol Network Adapter. As with most new purchases, you probably have a few questions. We will answer some of them in this introduction for you.
Introduction What is MarkVision? MarkVision is a utility that allows administrators and users to control and see the status of printers on their networks. In addition, it allows network administrators to: • automatically configure print drivers. The new bidirectional, network-aware PCL and PostScript Windows drivers can configure themselves with many printers. This allows users to make sure that their application driver settings are correct. • install MarkVision and print drivers from the network.
Introduction Is it possible to set a password for this adapter? Passwords on the Network Adapter work as follows: • The password protects all the adapter’s settings from being changed (for example, nicknames, queue names, file servers). • The passwords protect the adapter from someone inadvertently or mistakenly changing a setting. The password encryption algorithm is not designed to protect against serious hackers. • One adapter is assigned one password. That password works across all protocols.
Introduction 1-4 PagePrinter Network Adapter: Utilities & Environments
CHAPTER 2 Introduction TCP/IP networks Using TCP/IP networks Thank you for buying this multi-protocol adapter. This chapter explains how to set up and use your printer on a Transmission Control Protocol/Internet Protocol (TCP/IP) network using this Network Adapter. Who this chapter is designed for This chapter is designed for technical people such as TCP/IP programmers and experienced network administrators. It assumes that you have a good working knowledge of your TCP/IP hardware and software.
Setup For more information This utility guide uses standard TCP/IP protocols. Information about these standard protocols is available in RFCs (Request For Comments). These RFCs contain TCP/IP information that is not unique to the Network Adapter. To obtain an RFC, use FTP services on the Internet as an anonymous user to: nic.ddn.mil Look for the RFC in the /rfc directory.
Setup Step 1: check the physical connections First you need to make sure that your printer and adapter are installed and TCP/IP working correctly. Check the following items. networks • Make sure that the printer you want to use is installed on the LAN with the appropriate Ethernet cable. • Make sure that the adapter is installed in the printer. Instructions for setting up the printer and installing adapters are shipped with the printer.
Setup Sample setup page The Network Adapter setup page looks similar to the example below. 2-4 Network Card Type: EOJ Timeout: UAA: LAA: Part Number, EC: Firmware Revision: Ethernet 90 00200008A803 0004001015C0 000000000000 000000000000 1381603, MN_XL_E 4.124.
Setup Step 3: set the IP address, netmask, and gateway You can set the IP address, netmask, and gateway for this adapter in several TCP/IP ways. networks The simplest way to set the information is directly on the printer’s control panel. For information about setting the information on the printer’s control panel, go to “Setting the information via the printer control panel” on page 2-8. You may: • Use a TCP/IP bootstrap protocol (BOOTP), if you have a BOOTP server running on your network.
Setup Setting the information using a bootstrap protocol You may set the IP address, netmask, and gateway using a TCP/IP bootstrap protocol (BOOTP), if you have a BOOTP server running on your network. Make sure the BOOTP server is running on the same LAN segment as the adapter. (Some routers will pass the packets, but many will not. If the BOOTP server is on a different LAN segment, check your router’s documentation to be sure packets will cross.
Setup 3 Make sure that BOOTP is enabled. You can do this from the printer control panel. TCP/IP networks To enable BOOTP from the printer control panel, follow these steps: a Turn the printer power On (|). b Use the printer control panel to find the menu item SETUP NETWORK MENU. Consult your printer documentation to learn the menu path for your specific printer, or scroll through the control panel menus until you find it. c Select SETUP NETWORK MENU. d Select Enable BOOTP. e Select Yes.
Setup Setting the information via the printer control panel If you already know the printer’s IP address, netmask, and gateway, you may want to set them at the printer’s control panel. This process sets the address, netmask, and gateway at this printer only and does not update any BOOTP records you have in your server. 1 Using the printer’s control panel, set the IP address, netmask, and gateway. If you need help, follow these steps: a Turn the printer power On (|).
Setup 2 Using the printer’s operator panel, make sure that BOOTP is disabled. We recommend that you leave BOOTP disabled if you are not using it to set IP addresses. If you need help, follow these steps: a Turn the printer power On (|). b Use the printer control panel to select the menu item SETUP NETWORK MENU. Consult your printer documentation to learn the menu path for your specific printer, or scroll through the control panel menus until you find it. c Select SETUP NETWORK MENU. d Select Enable BOOTP.
Setup Setting the information using a RARP server and telnet You may set the IP address using a RARP (Remote Address Resolution Protocol). You must make sure that you are working on the same physical network as the adapter. Then you can set the netmask and gateway with telnet. To set the IP address, netmask, and gateway using a RARP server and telnet: 1 Look at the setup page. Find the hardware address. It is labelled UAA and LAA.
Setup Setting the information by editing an ARP table and using telnet You may set the IP address by editing an Address Resolution Protocol (ARP) TCP/IP table. You must make sure that the computer where the ARP table is edited is on networks the same physical network as the adapter. The adapter cannot send this information across a router, until the adapter is configured. Then you can use telnet to set the netmask and gateway.
Setup Step 4: verify the setup You can check to make sure the printer is set up correctly. Just follow these steps. 1 Make sure your computer is on the same physical network as the adapter. 2 Print a test page to verify your settings. If you need help, go to “Step 2: print a setup page” on page 2-3. 3 Issue a PING command from your computer, such as: ping hostname where hostname is the hostname that you set in the /etc/hosts file or on the name server.
Setup Step 5: set a community name or change TCP/IP information After you have set the TCP/IP information, you can change it using any of the TCP/IP ways you set the information, or by doing one of the following. This is also the networks way to set a community name. • Telnet to port 9000 to change the information. 1 Type the following at the command prompt: telnet ip.address -p 9000 where ip.address is the IP address you’re using, such as 9.51.8.231. 2 Follow the instructions on the screen.
Using the protocols To ftp to the directory: 1 Type the following at the command prompt: ftp ip.address where ip.address is the IP address you’re using, such as 9.51.8.231. 2 Type: cd param 3 Type: put config-file where config -file is the name of the file containing the configuration you want to use. 4 Quit. What to do next You have set up your adapter and are ready to use it. Continue with “Using the protocols“.
Using the protocols Sending print jobs You can send jobs to the printer in one of four ways: • Using a Line Printer Remote (LPR) program that you have already installed. For information about using an LPR program, continue with “Using a Line Printer Remote (LPR) program” on page 2-16. • Using TFTP (Trivial File Transfer Protocol). For information about TFTP, go to “Using TFTP (Trivial File Transfer Protocol)” on page 2-18. • Using FTP (File Transfer Protocol).
Using the protocols Using a Line Printer Remote (LPR) program You may already use Line Printer Remote and Line Printer Daemon (LPR/ LPD) programs to send print jobs. The LPR program usually runs on the host computer, sending print jobs and control files to the LPD program running on the print server. This TCP/IP adapter includes a line printer daemon, which prints previously formatted data files, as received, and ignores the control file.
Using the protocols LPR time-outs and retry periods Some LPR programs wait only a limited amount of time to send their print files. TCP/IP If you receive a timeout message from your host, the adapter was probably networks printing a long job. You should retry the print job. The adapter supports a finite number of active LPR connections at a time. If more than this number of connections are attempted, the extra attempts will not work. Many UNIX programs retry the print job after a specified amount of time.
Using the protocols Using telnet You can use telnet with the adapter. This is an easy way to set the adapter’s parameters. 1 Set up the host to telnet in line mode, with local echo, and with cr/lf conversion. (Most hosts use this configuration as the default.) 2 If a password is set for the Network Adapter be sure you know it. 3 Type the following at the command prompt: telnet ip.address -p 9000 where ip.address is the IP address you’re using, such as 9.51.8.231. 4 Follow the instructions on the screen.
Using the protocols Time-out period The TFTP protocol used here includes a 30-second inactivity time-out. TCP/IP If data is not received from the host for 30 seconds, then the adapter closes the networks TFTP session and begins listening for a new session. The input/output port to the printer and the print job are also closed. This time-out prevents incomplete print jobs from hanging up in the printer and keeping other jobs from printing.
Using the protocols Time-out periods There are two time-out periods that may occur in FTP: one during the control connection and one on the data connection. The time-out during the control connection is 60 seconds. If the control connection is started and no other command is issued for 60 seconds, then the control session is closed. The adapter sends a 421 reply code (service not available, closing control connection). The time-out default on the data connection is 90 seconds.
Using the protocols #1 /bin/sh module = $0 sss USAGE=”usage: $module [-b] f1 [f2..
Using the protocols Checking printer status You can check the status of the network printer by using the TCP finger command. Using Finger Finger is a TCP protocol that normally displays user information on a local or a reachable host. This adapter uses finger to tell you the status of the printer and the current print job. For example, you may use: finger info@name where: info is optional. When you use it, the adapter returns extended information.
Using the protocols Finger responses The adapter sends an English response, as shown in the following example. TCP/IP networks Example 1 This example shows the response you get from the Network Adapter when you use the info option with finger. This particular example shows that a job is printing through the Parallel 1 port. #finger info@9.51.8.211 [9.51.8.
Using the protocols Updating the adapter’s firmware To update the adapter’s firmware, you send a file to the adapter’s flash memory, overwriting the existing flash memory. This process is also known as flashing the adapter. You can update the firmware by using TFTP. To use TFTP, do the following: 1 Get the flash file you need by contacting your vendor. 2 Do NOT turn off (or reset) the adapter or printer during the flash process. This may damage the adapter.
Troubleshooting Changing the TCP/IP information After you have set the TCP/IP information, you can change it using any of the ways you set the information, or by doing one of the following: • Use telnet to change the information. 1 Type the following at the command prompt: telnet ip.address -p 9000 where ip.address is the IP address you’re using, such as 9.51.8.231. 2 Follow the instructions on the screen. • FTP a file to the param directory.
Troubleshooting Jobs waiting in the queue The server does not appear to be sending jobs to the network printer you specified. Jobs are in the queue and appear to be waiting for a long time. Solution The printer is probably busy receiving jobs from other servers or from other links. 1 Double-check the printer to be sure that it is working properly. 2 Print a setup page from the adapter. • Press the Test button until the Test light comes on.
Troubleshooting Printer not receiving jobs The printer is not receiving print jobs. TCP/IP networks Solution 1 Make sure the printer is turned on and is ready. 2 Make sure that the adapter is installed properly in the printer. To check this, print a test page. (This is the test page that you printed when you first set up your printer.) The adapter will be in the list of attachments on the test page. Instructions for printing the test page can be found in your printer’s documentation.
Troubleshooting Adapter lights Different patterns of lights may appear on the Network Adapter. These patterns indicate to you various problems that may occur, to help you diagnose them. In the following table, find the pattern of lights that is displayed on your adapter, then follow the action described. If you need to call for service, be sure to make a note of the light pattern before you call. Test Status Data Description/Action off on off Ready.(Idle.) off on blinking Processing.
CHAPTER 3 Introduction Using Windows 95 operating systems Windows 95 operating systems Thank you for buying this multi-protocol adapter. The information in this chapter helps you install and set up your utilities to print to an adapter. Note: You can not print from DOS. What you need To install the Network Adapter and start its operation, you need the following: 1 Microsoft’s Windows 95 operating system installed on your computer. 2 The MarkVision Printer Utility for Windows 95.
Configuring the adapter Installing the utility If you received the MarkVision Utility with your printer, follow the instructions on the diskette respectively CD-ROM to install it. Be sure you read the README.TXT file (using WORDPAD or DOS EDIT) for last-minute information about the utility. Configuring the adapter You must set up the adapter to process Windows 95 print jobs. The information in this section should help you. In addition, please consult the on-line help for the latest information available.
Configuring the adapter Step 1: log on and start MarkVision 1 Log on as an administrator or print operator. 2 Start MarkVision. Windows 95 operating systems MarkVision searches for bidirectional printers and displays the search results in its main window. Step 2: make sure the NetWare protocol is on The NetWare protocol must be turned on in the adapter for the adapter to process NetWare jobs. 1 In the MarkVision printer window, double-click on the adapter port you wish to configure for NetWare.
Configuring the adapter Step 5: set the NetWare-specific information 1 On the NetWare Settings tab, set the print mode to PSERVER or NPRINTER/RPRINTER. If you need help deciding which mode to use, see “Deciding whether to use NPRINTER/RPRINTER mode or PSERVER mode” on page 5-7. -7. 2 Fill in the other fields on the dialog box to configure the port for NetWare print jobs. If you need help, click the question mark button, then click the field.
Configuring the adapter To process TCP/IP print jobs You can use TCP/IP in a Windows 95 environment. Windows 95 operating systems Prerequisites Make sure your Windows 95 desktop is set up to run TCP/IP jobs. From the Control Panel: 1 Select Network. 2 Make sure TCP/IP is running. If it is not: a Select Add. b Select Protocol. c Select the Microsoft TCP/IP option. Step 1: start MarkVision and check the community name 1 Make sure you know the adapter’s community name. The default is public.
Configuring the adapter Step 3: add the adapter to the MarkVision window If you use version 1.06 follow the steps described below or refer to the Operation Guide of MarkVision coming with the printer you purchased. By design, TCP/IP devices do not broadcast their presence (as, for example, NetWare objects do). Because of this design, MarkVision has no way to automatically find an adapter and monitor it. Therefore, you must inform MarkVision about adapters that you want it to show in its list.
Configuring the adapter Step 5: verify that the IP protocol is on The IP protocol must be turned on in the adapter; otherwise, the adapter will not recognize or process IP print jobs. a On the Adapter Settings tab, click Advanced Settings. Windows 95 operating systems b In the Advanced Settings dialog box, look at the Set Active Protocols group. Make sure the TCP/IP box has a checkmark in it. c When you finish, select Apply. Congratulations! The adapter is ready to process TCP/IP print jobs.
Configuring the adapter To process Point to Point printing (LexIP) Point to Point is an easy way for you to print from a Windows 95 workstation to a network-attached printer. It’s especially useful in small organizations or departments because you can print without having a server or a network operating system (such as NetWare) installed. The following drawing shows how print jobs move from a workstation using Point to Point. Printer Attached to network with internal Network adapter card.
Configuring the adapter How to configure for TCP/IP protocol: 1 Assign a TCP/IP address, netmask, and gateway for the adapter. a If you have NetWare running on your network, you can quickly initialize the TCP/IP address, netmask, and gateway for the new adapter. Windows 95 operating Otherwise, you can use BOOTP. systems 2 Add the adapter to the list of TCP/IP adapters you want to see in the MarkVision printer window. a In the MarkVision printer window, click Configure from the pull-down menus.
Configuring the adapter How to print Point to Point: 1 Create the printer object: a In Windows 95, click Start, then click Settings, then Printers. b Double-click Add Printer to define the printer you want to use. c Choose LOCAL (not NETWORK) printer. d Select the appropriate manufacturer and printer. e Choose any port (LPT or COM or FILE). Later you change the port to a logical network port. 2 Assign the printer object to the physical printer.
Configuring the adapter To process Peer to Peer printing Peer to Peer is an easy way for you to print from a Windows 95 workstation to a printer locally connected to a network attached personal computer. A Peer to Peer network consist of personal computers linked together so that a computer Windows 95 can share the hardware and software resources of the other computers on the operating systems network. You can print from Peer to Peer in a Windows 95 environment.
Configuring the adapter How to print Peer to Peer: How to share your printer: 1 To share your locally attached printer with other workstations click the Start button on the Windows 95 screen. 2 Point to Settings, and then click Printers. 3 In the Printers window, click the printer you want to share. 4 On the File menu, click Sharing. 5 Click the options you want. How to enable print sharing: 1 If your workstation is set to use a network, the Network Neighborhood icon appears.
Troubleshooting Troubleshooting This section helps you correct problems you may encounter while using Network Adapters. To use this section, find a Symptom that describes the problem you are having, then follow the Solution listed below. Windows 95 operating systems Symptom Solution Adapter unable to find the network printer "Adapter unable to find network printer" on this page. Print jobs stay in the queue "Print jobs stay in the queue" on page 3-14.
Troubleshooting Print jobs stay in the queue The server does not appear to be sending jobs to the network printer you specified. Solution 1 The printer is probably busy receiving jobs from other servers or from other links. Check the printer to be sure it is working properly. 2 Make sure the adapter is installed properly. To find out, print a printer test page. (This is the test page that you printed when you first set up your printer.) The adapter will be in the list of attachments on the test page.
Troubleshooting Adapter lights Different patterns of lights may appear on the Network Adapter. These patterns indicate various problems that may occur, to help you diagnose them. In the following table, find the pattern of lights that is occurring on your Windows 95 adapter, then follow the action described. If you need to call for service, be sure operating systems to make a note of the light pattern before you call. Test Status Data Description/Action off on off Ready (Idle).
Troubleshooting Adapter service If your adapter needs service: • Make a note of the light pattern, then contact your point of purchase. The adapter contains no replaceable parts and may need to be returned. • Make sure you don’t send print jobs to a non-existent adapter. If you do, print jobs will be stored in the queue. • If your adapter is defective and you need to replace it, make sure you delete or hold all queues before removing the adapter from the LAN.
CHAPTER 4 Introduction Using Windows NT operating systems Windows NT operating systems Thank you for buying this multi-protocol adapter. This chapter explains how to set up and use your printer on Windows NT operating systems. To do this, you should have a basic working knowledge of Windows NT. How to print The following methods are used to print in a Windows NT environment. Windows NT 3.51: (1) printing using the lpr protocol Windows NT 4.
Printing under Windows NT 3.51 What you need If you would like to print with using lpr protocol, you need to install “TCP/IP Network Printing Support” on your Windows NT operating system. How to Create a Printer using the lpr protocol 1. From the Windows NT Program Manager, select the Main program group. 2. Select Print Manager. 3. Select Printer. 4. From the Printer menu, select Create Printer. The Create Printer dialog box appears. a.
Printing under Windows NT 3.51 Windows NT operating systems 5. From the Available Print Monitors, select LPR Port. The Add LPR compatible printer dialog box appears. My printer name a. In the Name or address of host providing lpd field, type the host name or IP address that you set to the adapter. b. In the Name of printer on that machine field, type the name that you want to give to the printer. 6. Click OK. The Create Printer dialog box appears.
Printing under Windows NT 4.0 7. If you would like to share this printer, select Share this printer on the network and type Share name and the Location in the respective fields. 8.Click OK. Your printer is now created and will appear within Windows NT Print Manager. Printing under Windows NT 4.0 This section explains how to create your printer under Windows NT 4.0 operating systems.
Printing under Windows NT 4.0 3.Select My Computer, then click Next. The Available ports dialog box appears. Windows NT operating systems 4. Click Add Port. 5. From the Available Printer Ports, select LPR Port, then click New Port.
Printing under Windows NT 4.0 My printer name a. In the Name or address of server providing lpd field, type the host name or IP address that you set to the adapter. b. In the Name of printer or print queue on that server field, type the name that you want to give to the printer. Note: A printer name or a queue name may end with any character except a “2“ or “_CR“. If you used a “2“ or “_CR“ at the end of a printer or queue name, your print jobs will not be printed. 6. Click OK.
Printing under Windows NT 4.0 Windows NT operating systems 8. Make sure the port you just created is selected (checked) for this printer object. Click Next. 9. Choose the correct driver for the printer you want use. Follow the directions on the screen. How to Create a Printer using Network Port (TCP/IP ports) On the CD-ROM or floppy disks included in your printer package, you will also find information on how to set up a printer using a network port (TCP/IP ports).
Printing under Windows NT 4.
CHAPTER 5 Introduction Using NetWare networks The following instructions work for Network Adapters. To install this Network Printer Utility, you need to have a basic working knowledge of Novell NetWare networks, especially the Print Server software. Note: If you are running a multi-protocol network, and you would like to use this NetWare utility to set the TCP/IP address, netmask, and gateway, you’ll need to begin here. Before you begin Follow the steps below to prepare for the installation.
Installing the utility Installing the utility You can install the Network Printer Utility under Windows 3.1 (following) or Windows 95 (see Chapter 3). Follow the following steps to install the utility in a Windows 3.1 environment. You may install the utility as a Stand-alone product, in the program group you choose. To install the utility: 1 Insert the NetWare Network Adapter Network: Network Printer Utility diskette respectively CD-ROM for Windows 3.1 into drive A.
Starting the network printer utility Starting the network printer utility Before you can send print jobs to the adapter, you must start the utility and configure the adapter. You can start the Network Printer Utility from wherever you installed it under Windows 3.1. The following screenshot illustrates the way. NetWare networks Ways to Start the Network Printer Utility To start the utility: 1 Log in to NetWare as a user with administrator privileges. 2 Start the utility.
Using the utility Using the utility When you start the utility, its adapter list appears. This list shows all adapters that answer a broadcast. You can’t print to the adapters yet, because you have not set them up to receive jobs. You will use the Network Printer Utility (and PCONSOLE, if you prefer) to configure the adapters and monitor them.
Using the utility The menu items: File View Setup • save utility settings • search for adapters that will be displayed on the adapter list • set up the adapter quickly • print the adapter list • exit the utility • change the search broadcast, allowing you to display different kinds of adapter lists • save the search results in a file • change the appearance of the adapter list • refresh the window • sort the adapter list by address, network number, or login name • filter the adapter list • change a
Setting up the adapter Setting up the adapter Now that you have installed and started the utility, you need to set up the adapter so that you can send print jobs to it.
Setting up the adapter If you need help deciding whether to use PSERVER or NPRINTER/ RPRINTER, continue with “Deciding whether to use NPRINTER/ RPRINTER mode or PSERVER mode” on this page. 4 Print those instructions and follow them to set up your adapter. What to do next NetWare networks When you have finished setting up the adapter, continue with “Verifying the adapter setup” on page 5-11.
Setting up the adapter How PSERVER mode works An adapter set up in PSERVER mode acts as a print server attached to NetWare servers. This adapter obtains print jobs from queues located on one or more servers. PSERVER adapters actually log into NetWare servers as a NetWare client and, therefore, require one NetWare user license slot per PSERVER device. The following diagram shows how PSERVER mode works.
Setting up the adapter Notes about printing performance: • Many people prefer to configure their network adapters in PSERVER mode, because they are used to it, since in early versions of NetWare PSERVER performance was significantly better than NPRINTER/RPRINTER performance. This performance difference is smaller for NetWare 4.x. The actual print job throughput is affected by many other factors such as topology, job size and content, and network adapter settings.
Setting up the adapter RPRINTER mode in NetWare 3.x Advantage of using RPRINTER mode in NetWare 3.x: • Does not require a NetWare server user license slot Disadvantage of using RPRINTER mode in NetWare 3.x: • Little information is available about the print job. After a job leaves a print server queue, it is removed from the queue, regardless of whether it actually prints. This could cause a print job to be lost, if the printer is turned off in the middle of the print job.
Setting up the adapter What to do next Congratulations! Your adapter is ready to work for you. You have finished setting up the adapter. To make sure you can print to it, you should test it. Verifying the adapter setup NetWare networks To verify that you did everything correctly and that you can print with the adapter and the utility, do the following: 1 Reset the adapter. If you need help, follow these steps. a From the utility’s adapter list, select the adapter whose setup you want to verify.
Troubleshooting Troubleshooting This section helps you to correct problems you may encounter while using the Network Adapters regarding their symptoms: • Utility unable to find the network printer • Print jobs stay in the queue Utility unable to find the network printer While configuring the adapter, the utility is unable to find the network printer (that is, the network printer does not appear in the adapter list). Solution 1 Make sure the printer is turned on and is Ready.
Troubleshooting Solution 1 The printer is probably busy receiving jobs from other servers or from other links. Check the printer to be sure it is working properly. 2 Make sure the adapter is installed properly. To check this, print a test page. (This is the test page that you printed when you first set up your printer.) The adapter will be in the list of attachments on the test page. You can find instructions for printing the test page in your printer’s documentation.
Troubleshooting 7 If you are using RPRINTER mode, make sure you have: a Defined a NetWare server for the adapter to service. If you need help, go to the utility’s on-line help. b Defined print queue names. If you need help, go to the utility’s on- line help. c Defined the adapter as a remote printer. If you need help, go to the utility’s on-line help. d Used Novell’s PCONSOLE utility to make sure the queue is not being held.
Troubleshooting Adapter lights Different patterns of lights may appear on the Network adapter. These patterns indicate various problems that may occur, to help you diagnose them. In the following table, find the patterns of lights that is occurring on your adapter, then follow the action described. If you need to call for service, be sure to make a note of the light pattern before you call. NetWare networks Test Status Data Description/Action off on off Ready (Idle). off on blinking Processing.
Troubleshooting Adapter service If your adapter needs service: • Make a note of the light pattern, then contact your point of purchase. The adapter contains no replaceable parts and may need to be returned. • Make sure you don’t send print jobs to a nonexistent adapter. If you do, these print jobs will be stored in the queue. • If your adapter is defective and you need to replace it, make sure you delete or hold all queues before removing the adapter from the LAN.
APPENDIX A Introduction Using the printer control panel For your convenience, you can view or change some information about the adapter from the control panel of the printer. You can use the printer control panel to set the IP address, netmask and/or gateway for TCP/IP networks.
Introduction IP protocol settings from the printer control panel 1 Turn the printer power On (|). 2 Use the printer control panel to select one of the following settings. Consult your printer documentation to learn the menu path for your specific printer, or scroll through the control panel menus until you find it. For further details on the use of the printer control panel see the corresponding chapter in the Printer User´s Manual. 3 Press READY to return to ready status. Table A.
Introduction Note 1: If you’re not using a boot server you can have the bootp function in the adapter disabled. Note 2: If a bootp server becomes available and someone has entered this adapter’s MAC address into the server, then these values are being set by bootp, not via the control panel.
Introduction A-4 PagePrinter Network Adapter: Utilities & Environments
GLOSSARY G Glossary This glossary contains terms specific to local area networks (LANs) and the use of the Network adapters. A adapter address. The manufacturer’s identification, or the user-defined identification, of an adapter. The adapter address is sometimes also used as the default nickname or login name. B BOOTP. See BOOTstrap protocol (BOOTP). BOOTstrap Protocol (BOOTP). A TCP/IP protocol that enables a workstation to find its IP address. D data stream.
Finger. A TCP/IP protocol that normally displays user information on a host computer. When used with Integrated Network Option, finger displays the status of the printer and the current print job. firmware. Software that resides in the adapter. flash memory. A type of ROM (read-only memory) used on all MarkNet adapters. Flash memory can be erased electronically and reprogrammed without your removing the adapter from the printer. FTP. See File Transfer Protocol. G gateway.
IP. See Internet Protocol . L LAA. See Locally Administered Address. LAN. See local area network. LAN Connection Utility. An OS/2 utility that resides on a network server used to redirect printer or plotter data from its intended destination to a printer or plotter on a LAN-attached adapter. LAN segment. Any portion of a LAN that operates independently of, but is connected to, the network by bridges or routers. local area network (LAN).
N netmask. A bit mask that specifies the local network portion of an IP address, allowing you to logically subdivide a network. NetWare. A family of LAN operating systems that can join PCs and Apple Macintosh computers. It supports a large number of topologies including Ethernet. network port. The port physically located on the adapter. It eliminates the need to use the parallel and serial ports on the printer. The network port is used to connect to a LAN. See also integrated port. network printer.
print server. Hardware or software (or a combination of hardware and software) that takes information from a print queue and sends it to a printer. protected directory. A directory guarded by security software. Access is allowed only with the proper password. protocol. A set of rules managing the communication and transfer of data between two or more network devices. PSERVER. A Novell NetWare printing service that takes a print job and sends it to a printer assigned to a supported queue.
SNMP. See Simple Network Management Protocol. spooler. An intercepting program that prevents output from different sources or workstations from interfering with each of them. T TCP. See Transmission Control Protocol (TCP). TCP/IP. See Transmission Control Protocol/Internet Protocol. TFTP. See Trivial File Transfer Protocol. Transmission Control Protocol (TCP). The standard protocol that resides at the transport layer.
User Datagram Protocol (UDP). The protocol that allows one computer to send a datagram (unit of data) to another. It uses the IP protocol to deliver datagrams. UDP datagrams include a protocol port number so that the sending computer can differentiate among several destinations on the remote computer. utility. The software that came on the diskettes respectively CD-ROM with this guide. V VAP. Value added process. An optional process used by Novell NetWare 2.2 to add functions to a file server.
G-8 PagePrinter Network Adapter: Utilities & Environments
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