Pro710 Series User's Guide November 2011 Machine type(s): 4449 Model(s): 701, 70E www.lexmark.
Contents 2 Contents Safety information.......................................................................................6 About your printer.......................................................................................7 Thank you for choosing this printer!.........................................................................................................7 Minimizing your printer's environmental impact......................................................................................
Contents 3 Loading paper and original documents.......................................................31 Loading the paper tray............................................................................................................................31 Loading envelopes or photo paper.........................................................................................................34 Loading various paper types.........................................................................................
Contents 4 Scanning to a network computer............................................................................................................64 Scanning to a flash drive or memory card...............................................................................................64 Scanning photos for editing....................................................................................................................65 Scanning documents for editing............................................
Contents 5 Setup troubleshooting...........................................................................................................................130 Understanding printer messages..........................................................................................................135 Clearing paper jams...............................................................................................................................143 Print troubleshooting........................................
Safety information 6 Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery.
About your printer 7 About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.
About your printer 8 Conserving ink • Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than normal and are ideal for printing documents that are mostly text. • Use font types and font settings that require less ink. Most programs or applications let you adjust the darkness of the colors. • Use high‑yield cartridges. These cartridges let you print more pages. Recycling • Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program.
About your printer 9 What are you looking for? Find it here Additional setup and instructions for using the printer: User's Guide The User's Guide is available on the installation software CD.
About your printer 10 What are you looking for? Find it here Telephone support In the US, call us at: 1‑800‑395‑4039 Monday–Friday (8:00 AM–11:00 PM ET), Saturday and Sunday (11:00 AM–8:00 PM ET) Support telephone numbers and hours of operation for your region or country can be found on the Support Web site (http://support.lexmark.com) or on the printed warranty that came with your printer.
About your printer 11 Use the To 6 ADF output tray Hold documents as they exit from the ADF. 7 PictBridge and USB port Connect a PictBridge‑enabled digital camera or a flash drive to the printer. 8 Printer control panel Operate the printer. 9 Paper tray Load paper. 10 Paper stop Catch the paper as it exits. 11 Paper exit tray Hold paper as it exits. Use the To 12 Scanner unit Access the ink cartridges. 13 Ink cartridge access area Install, replace, or remove the ink cartridges.
About your printer 20 12 Use the To Printhead access area Install the printhead. Note: The carrier moves to the printhead access area when no printhead is installed in the printer. 21 Jam clearance cover Remove jammed pages.
Ordering and replacing supplies 13 Ordering and replacing supplies Ordering ink cartridges Lexmark Pro710 Series models Item Return Program Cartridge1 Regular cartridge2 Black cartridge 150 Not available High‑yield black cartridge 150XL, 155XL 150XLA Yellow color cartridge 150 Not available High‑yield yellow color cartridge 150XL 150XLA Cyan color cartridge 150 Not Available High‑yield cyan color cartridge 150XL 150XLA Magenta color cartridge 150 Not available High‑yield magenta co
Ordering and replacing supplies 14 Using genuine Lexmark ink cartridges Lexmark printers, ink cartridges, and photo paper are designed to perform together for superior print quality, and our inks are formulated to work with your printer and help extend the life of your product. We recommend that you use only genuine Lexmark ink cartridges. Lexmark's warranty does not cover damage caused by non-Lexmark ink or ink cartridges.
Ordering and replacing supplies 15 Installing ink cartridges 1 Remove the ink cartridge from the pack, and then remove the protective cap from the ink cartridge. If your ink cartridge comes with a twist cap, then remove the cap. 2 Insert each ink cartridge. Slide your finger along the ink cartridge until the cartridge clicks into place. Notes: • Insert the color cartridges first, and then the black cartridge.
Ordering and replacing supplies Paper Lexmark Photo Paper Lexmark PerfectFinish Photo Paper 16 Paper size • • • • • • • • Letter A4 4 x 6 in. L Letter A4 4 x 6 in. L Notes: • Availability may vary by country or region. • For best results when printing photos or other high-quality images, use Lexmark Photo Paper or Lexmark PerfectFinishTM Photo Paper. • For more information, go to www.lexmark.com Recycling Lexmark products To return Lexmark products for recycling: 1 Visit our Web site at www.
Using the printer control panel buttons and menus 17 Using the printer control panel buttons and menus Replacing the language sheet A language sheet is used to label buttons on the printer control panel. Language sheets can be replaced anytime depending on which language you want to use. Some languages may not be available depending on your printer model. Note: Your printer comes with a preinstalled English language sheet. 1 Open the printer.
Using the printer control panel buttons and menus 18 Using the printer control panel Use 1 Power To • Turn the printer on and off. • Switch to Sleep mode. Note: When the printer is on, press to switch to Sleep mode. Press and hold three seconds to turn off the printer. 2 Display Note: The display is turned off in Sleep mode. for View: • Printer status • Messages • Menus 3 Arrow buttons Navigate to menu or submenu items that appear on the display.
Using the printer control panel buttons and menus 19 8 Redial Display the last number dialed. Press the left or right arrow button to view the last five numbers dialed. 9 Pause Insert a three-second pause in a fax number to wait for an outside line or get through an automated answering system. Enter a pause only when you have already begun entering the number. 10 Dial tone Dial the telephone number manually using the keypad before sending the fax.
Using the printer control panel buttons and menus 18 Eco‑Mode 20 • Change to Sleep mode after the printer is left idle for 10 minutes. • Set screen brightness to low. Changing the Sleep timeout The Sleep timeout is the time it takes for the printer to switch to Sleep mode when the printer is left idle. The Sleep feature optimizes energy efficiency by reducing the printer power consumption. To save the most energy, select the lowest Sleep timeout.
Using the printer control panel buttons and menus 3 Press the left or right arrow button to scroll to Yes, and then press 21 . The printer restarts automatically after resetting to factory default settings. 4 When prompted to set the initial settings of your printer, make your selections using the printer control panel buttons. Initial Setup Complete appears on the display.
Using shortcuts 22 Using shortcuts What are shortcuts? A shortcut is a way to quickly accomplish printing, copying, scanning, e‑mailing, or faxing tasks with the printer. You can configure and save a set of frequently used printer settings available for a given task and then assign a shortcut number and shortcut name to it. The shortcut number and shortcut name serve as the identification for a particular task and its printer settings.
Using shortcuts Getting started During installation, a link will be provided for you to create shortcuts. If you were not able to create your shortcuts during installation, then you may create the shortcuts through your printer software. Launching the shortcuts page using the printer software Before you begin, make sure: • Your printer and computer are each connected to the network through an Ethernet or wireless connection. • Your printer is turned on. For Windows users 1 Click or Start.
Using shortcuts 24 Using shortcuts on the printer Make sure you have created a shortcut. From the printer control panel, navigate to: > Shortcuts > > select a shortcut > or > > enter the shortcut number > Note: If you configured the shortcut to show the settings before running, then the settings will appear on the printer display. Adjust the settings if necessary. Modifying or deleting a shortcut 1 Launch the shortcuts page, and then select a shortcut.
Using the printer software 25 Using the printer software Minimum system requirements The printer software requires up to 500MB of free disk space. Supported operating systems • • • • • • • • • • • • • • • • • • • • • • • * Microsoft Windows 7 (SP1) Microsoft Windows Server 2008 (R2 SP1) Microsoft Windows Server 2008 (SP1) Microsoft Windows Server 2003 (SP2) Microsoft Windows Vista (SP1) Microsoft Windows XP (SP3) Macintosh Intel OS X version 10.7.0 or later Macintosh Intel OS X version 10.6.
Using the printer software 26 If you did not install these additional programs during initial installation, then reinsert the installation software CD, run the installation software, and then click Advanced Options > Install Additional Software. Printer software Use the LexmarkTM Printer Home (referred to as Printer Home) To • • • • • • • • • • Launch applications or programs. Scan or e‑mail a photo or document. Edit scanned documents. Scan documents to PDF. Adjust settings for the printer.
Using the printer software 27 Use the To Printing Preferences When you click File > Print > Properties with a document open, a Printing Preferences dialog appears. The dialog lets you select options for the print job, such as the following: • • • • • • Select the number of copies to print. Print two‑sided copies. Select the paper type. Add a watermark. Enhance images. Save settings. Note: Printing Preferences is installed automatically with the printer software.
Using the printer software 28 • To take advantage of the full features of your printer, select the custom install option during installation, and then select all packages listed. Accessing Web links Web links are links to predefined Web pages that are saved in the printer folder. 1 From the Finder, navigate to: Applications > select your printer folder > Web Links 2 Double‑click the Web link that you want to visit. Use To Customer Support Contact customer support.
Using the printer software 29 Updating the printer software For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select your printer, and then click Product Update. 4 Follow the instructions on the computer screen. For Macintosh users 1 From the Finder, navigate to: Applications > select your printer folder > Web Links > Lexmark Software Updates 2 From the Web site, select your printer and then download the driver.
Using the printer software 30 3 Double‑click Uninstaller. 4 Follow the instructions on the computer screen. Installing the printer software Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall the current software first. For Windows users 1 Close all open software programs. 2 Insert the installation software CD.
Loading paper and original documents Loading paper and original documents Loading the paper tray Make sure: • • • • You use paper designed for inkjet printers. The paper is not used or damaged. If you are using specialty paper, you follow the instructions that came with it. The paper does not buckle when you adjust the paper guides to avoid jams. 1 Pull the tray completely out of the printer. 2 Move the paper guides to the sides of the tray.
Loading paper and original documents 32 3 If you are loading A4‑ or legal‑size paper, then squeeze the tab and pull to extend the tray. Note: When you pull the extension out, the first stop accommodates A4‑size paper. When the extension is fully out, it accommodates legal‑size paper. 4 Load the paper facedown. 5 Adjust the paper guides to rest gently against the left, right, and bottom edges of the paper.
Loading paper and original documents 33 6 Insert the tray. Note: If you extended the tray to accommodate A4- or legal-size paper, then the tray sticks out from the front of the printer when inserted. 7 Flip up the paper stop to catch the paper as it exits. Note: If you loaded A4‑ or legal‑size paper, then extend the paper stop.
Loading paper and original documents Loading envelopes or photo paper 1 Pull tray completely out of the printer. 2 Move the paper guides to the sides of tray.
Loading paper and original documents 35 3 Use the envelope icon and the photo paper outline on the bottom of the tray to help you position envelopes or photo paper. Note: Do not mix paper types in the tray. You can load either envelopes or photo paper, but not both. 4 Load envelopes or photo paper. Note: Load envelopes or photo paper with the printable side facedown. (If you are not sure which side is the printable side, then see the instructions that came with the envelopes or photo paper.
Loading paper and original documents 36 5 Adjust the paper guides to rest gently against the left, right, and bottom edges of the envelopes or photo paper. 6 Insert the tray. 7 Flip up the paper stop to catch the envelopes or photos as they exit. Note: For best results, allow photos to dry at least 24 hours before stacking, displaying, or storing. Loading various paper types Load up to 150 sheets of plain paper Make sure • The paper is designed for use with inkjet printers.
Loading paper and original documents Load up to 100 sheets of coated paper 25 sheets of photo paper 25 sheets of glossy paper 37 Make sure • The glossy or printable side of the paper faces down. (If you are not sure which side is the printable side, then see the instructions that came with the paper.) • The paper guides rest against the left, right, and bottom edges of the paper. Notes: • For best results, allow photos to dry at least 24 hours before stacking, displaying, or storing.
Loading paper and original documents Load up to 25 sheets of labels 38 Make sure • You use full label sheets. Partial sheets (with areas exposed by missing labels) may cause labels to peel off during printing, resulting in a paper jam. • • • • 50 transparencies You load letter‑ or A4‑size label sheets. The print side of the labels faces down. The top of the labels feeds into the printer first. The paper guides rest against the left, right, and bottom edges of the label sheets.
Loading paper and original documents 39 Saving paper settings You can adjust the settings for your print and copy jobs to match the paper size and type you have loaded in the printer. 1 From the printer control panel, press .
Loading paper and original documents 40 Loading original documents into the ADF You can load up to 35 sheets of an original document into the ADF for scanning, copying, and faxing. You can load A4‑, letter‑, or legal‑size paper into the ADF. 1 Adjust the paper guide on the ADF tray to the width of the original document. 2 Load the original document faceup and top edge first into the ADF until you hear a sound from the ADF. Linking trays Tray linking is useful for large print jobs or multiple copies.
Printing 41 Printing Tips for printing • • • • • Use the appropriate paper for your print job. Select a higher print quality for better prints. Make sure there is enough ink in the ink cartridges. Remove each sheet as it is printed when printing photos or when working with specialty media. Do not touch the duplex latch or latches while actively printing. Printing basic documents Printing a document For Windows users 1 With a document open, click File > Print.
Printing 42 Collating printed copies When printing multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Not collated Notes: • The collate option is available only when you are printing multiple copies. • To prevent smudging when printing photos, remove each photo as it exits the printer, and then let it dry before stacking. For Windows users 1 With a document open, click File > Print.
Printing 4 To change the current page order, select the Reverse page order check box. 5 Click OK to close any printer software dialogs. 6 Click OK or Print. For Macintosh users 1 With a document open, choose File > Page Setup. 2 From the Page Setup dialog, set the printer, paper size, and orientation. 3 Click OK. 4 From the menu bar, choose File > Print. 5 From the Printer pop‑up menu, choose your printer. 6 From the print options pop-up menu, choose Paper Handling.
Printing 44 8 Adjust other settings as needed. 9 Click Print. Printing documents from a flash drive Make sure the flash drive contains document files that are supported by the printer. For more information, see “Supported file types” on page 47. 1 Insert a flash drive. When the printer detects the memory device, Storage Device Detected appears on the display. 2 If document files are stored on the memory device, then the printer automatically switches to File Print mode.
Printing For Macintosh users 1 With a document open, choose File > Page Setup. 2 From the “Format for” pop‑up menu, choose your printer. 3 From the Paper Size pop‑up menu, choose your envelope size. If no size matches the envelope size, then set a custom size. 4 Select an orientation, and then click OK. 5 From the menu bar, choose File > Print. 6 From the Printer pop‑up menu, choose your printer. 7 Click Print. Notes: • Most envelopes use landscape orientation.
Printing 3 From the Paper Size pop‑up menu, choose your paper size. If no paper size matches the label sheet size, then set a custom size. 4 Select an orientation, and then click OK. 5 From the menu bar, choose File > Print. 6 From the Printer pop‑up menu, choose your printer. 7 From the print options pop‑up menu, choose Quality & Media. 8 From the Paper Type pop‑up menu, choose Labels. 9 From the Print Quality menu, choose a print quality other than Quick Print or Draft. 10 Click Print.
Printing 47 Working with photos Supported file types Documents: • .pdf (Adobe Portable Document Format) Images: • .jpg, .jpeg, .jpe (Joint Photographic Experts Group) • .tiff, .tif (Tagged Image File Format) Using a flash drive with the printer Make sure the flash drive contains files that are supported by the printer. For more information, see “Supported file types” on page 47. 1 Insert a flash drive into the USB port.
Printing 48 Printing photos from a flash drive 1 Load photo paper. 2 Insert a flash drive or digital camera set to mass storage mode. If image files and document files are stored in the memory device, then press the left or right arrow button to select Photos, and then press . Note: Only files with supported file types will be shown. 3 Use the up or down arrow button to select a photo printing option, and then press .
Printing 49 Warning—Potential Damage: Do not touch any open connector, the memory device, or the printer in the areas shown while actively printing, reading, or writing from the memory device. A loss of data can occur. 3 If the PictBridge connection is successful, then the following message appears on the display: Use PictBridge Device to choose and print photos. Press OK to select printer default settings. 4 If you want to change the default print settings: a Press to access the PictBridge menu.
Printing 50 5 Click OK to close any printer software dialogs. 6 Click OK or Print. To return to single-sided printing, repeat steps 1 and 2, and then navigate to: Layout tab > Print on Both Sides (Duplex) area > Print on one side only For Macintosh users 1 With a document open, choose File > Page Setup. 2 From the Page Setup dialog, set the printer, paper size, and orientation. 3 Click OK. 4 From the menu bar, choose File > Print. 5 From the Printer pop‑up menu, choose your printer.
Printing 51 Setting the duplex printing dry time Using the control panel 1 From the printer control panel, navigate to: > Setup > > Print Mode Setup > > Page Dry Time > 2 Press the up or down arrow button to scroll to the dry time setting you want, and then press . Note: The dry time varies depending on the print quality selected for the print job. Select Extended to extend the dry time for your prints. Using the printer software For Windows users 1 Click File > Print.
Printing 52 Managing print jobs Finding the print queue for your printer A print queue represents the printer that is connected to your computer. The print queue name is usually the printer model or the printer nickname assigned when installing or adding the printer. Note: Several print queues may appear in the list depending on how the printer is connected (USB, Ethernet, wireless). Make sure you know how your printer is connected to the computer to be able to select the correct print queue.
Printing 53 Setting your printer as the default printer Your printer should be selected automatically from the Print dialog when you send a print job. If you have to manually select your printer, then it is not the default printer. To set the default printer: For Windows users 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printers folder opens. 4 Right‑click the printer, and then select Set as Default Printer.
Printing 54 Pausing print jobs For Windows users 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printers folder opens. 4 Right‑click the printer, and then select Open or See what's printing. 5 Pause the print job: • If you want to pause a particular print job, then right‑click the document name, and then select Pause.
Printing 55 3 Resume the print job: • If you want to resume a particular print job, then choose the document name, and then click Resume. • If you want to resume all print jobs in the queue, then click Resume Printer or Start Jobs. Canceling print jobs To cancel a print job from the printer control panel, press to the home screen. , and then press .
Printing 56 Supported printers LexPrint enables your mobile device to communicate with Lexmark printers found on the same network. • For select printer models that support Direct Image and Zeroconf or Bonjour, you can print directly from your mobile device to the printer without using LexPrint Listener. To check if your printer model supports these features, visit www.lexmark.com/lexprint.
Copying 57 Copying ADF Scanner glass Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Use the ADF for multiple‑page documents. Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass.
Copying 58 5 From the Copy menu screen, press the up or down arrow button to scroll to the option you want to set, and then press the left or right arrow button to scroll to the setting you want. If necessary, press to make a selection. 6 Select the copy mode: • Press to switch to color mode. to switch to black‑and‑white mode. • Press When you select color or black‑only printing, the light that corresponds to your choice comes on. 7 Press .
Copying 59 Adjusting copy quality 1 Load paper. 2 Load the original document faceup into the ADF or facedown on the scanner glass. 3 From the printer control panel, navigate to: > Copy > > Quality 4 Press the left or right arrow button to set the copy quality. 5 Press . Making a copy lighter or darker 1 Load paper. 2 Load the original document faceup into the ADF or facedown on the scanner glass.
Copying 60 Placing separator sheets between copies A separator sheet is a sheet of paper placed between pages, copies, or jobs based on the setting selected. This feature is useful when printing transparencies. 1 Load paper. 2 Load the original document faceup into the ADF or facedown on the scanner glass. 3 From the printer control panel, navigate to: > Copy > > Separator Sheets Note: Collate must be set to On for the separator sheets to be placed between copies.
Copying 61 Removing the background of a copy The Background Removal feature adjusts the amount of background visible on a copy. 1 Load paper. 2 Load the original document faceup into the ADF or facedown on the scanner glass. 3 From the printer control panel, navigate to: > Copy > > Background Removal 4 Press the left or right arrow button to select the amount of background removal. 5 Press .
Copying 62 3 From the printer control panel, navigate to: > Copy > > Copies 4 Press the left or right arrow button to select the number of copies. 5 From the Copy menu screen, press the up or down arrow button to scroll to the option you want to set, and then press the left or right arrow button to scroll to the setting you want. If necessary, press to make a selection. 6 Select the copy mode: • Press to switch to color mode. to switch to black‑and‑white mode.
Scanning 63 Scanning ADF Scanner glass Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Use the ADF for multiple‑page documents. Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass.
Scanning 64 3 Press the up or down arrow button to scroll to the scan option you want to set, and then press the left or right arrow button to scroll to the setting you want. Set the color, quality, original image size, and other scan options. If necessary, press selection. 4 Press each time you make a . Scanning to a network computer 1 Load the original document faceup into the ADF or facedown on the scanner glass.
Scanning 65 4 Press the up or down arrow button to scroll to the scan option you want to set, and then press the left or right arrow button to scroll to the setting you want. Set the color, quality, original image size, and other scan options. If necessary, press selection. 5 Press each time you make a . Follow the instructions on the printer display. Scanning photos for editing For Windows users 1 Load photo or photos facedown on the scanner glass. 2 Click or Start.
Scanning 66 Scanning documents for editing An Optical Character Recognition (OCR) application allows you to edit an original text document that has been scanned. In order for this to work, you must have an OCR application stored on a local or network computer and you must be able to select it from the list of applications when you set up the scan. When selecting settings for the scan, select to scan to the local computer or network computer where the OCR is installed.
Scanning 67 Scanning directly to e‑mail using the printer software Make sure you have set up your e‑mail settings before proceeding. For more information, see the section on e‑mailing in the User’s Guide. For Windows users 1 Load an original document faceup into the ADF or facedown on the scanner glass. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list.
Scanning 68 3 Click All Programs or Programs, and then select the printer program folder from the list. 4 Navigate to: Printer Home > select your printer > Scan > PDF Scanning starts and the scan progress dialog appears. 5 Save the document as a PDF. For Macintosh users 1 Load an original document faceup into the ADF or facedown on the scanner glass. 2 From the Applications folder in the Finder, launch the application you want to use. Note: Use any application that supports your printer.
Scanning 69 Canceling scan jobs Do one or more of the following: • From the printer control panel, press , and then press . Scanning stops and the printer returns to the previous menu. • If you are sending the scan job using the printer software, then cancel the scan job from the software dialog.
E-mailing 70 E-mailing Setting up the printer to e-mail Setting up the e-mail function For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Navigate to: Printer Home > select your printer > Settings > Set up the printer to e‑mail The E‑mail Setup Wizard opens. 4 Follow the instructions on the computer screen.
E-mailing 71 3 Navigate to: Printer Home > select your printer > Fax > Edit contact list > Select from Phone Book 4 From the Phone Book field, choose a phone book. You can choose any mail client phone book where you store e‑mail addresses. 5 Select the contact that you want to add, and then click Add to or change list to import the contact. 6 Click OK. For Macintosh users 1 From the Finder, navigate to: Applications > select your printer folder 2 Double‑click Printer Settings.
E-mailing ADF Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. 72 Scanner glass Tips for e‑mailing • Make sure to enter your e‑mail account information and set up the SMTP server before sending an e‑mail. • Make sure the printer is connected to an Ethernet or wireless network before sending an e‑mail.
Faxing 73 Faxing CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ-11) cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public switched telephone network. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.
Faxing 74 Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack To connect: 1 Connect the cable from the wall jack to the port of the printer. 2 Remove the protective plug from the port of the printer, and then connect the answering machine to the port. Connected to different wall jacks To connect: Connect the cable from the wall jack to the port of the printer.
Faxing 75 Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On). • Set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received.
Faxing 76 Tips for this setup: • This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically. • If you have only one telephone number on your line, then you need to set the printer to receive faxes manually (Auto Answer Off).
Faxing 77 3 To continue using a computer for Internet access, connect the computer to the DSL HPN port on the DSL filter. 4 To connect a telephone to the printer, remove the protective plug from the the telephone to the port. port of the printer and then connect Scenario 3: VoIP telephone service To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter.
Faxing 78 Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Follow this setup if you normally connect your telephone to a cable modem. To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. The port labeled Phone Line 2 or Fax Port is not always active.
Faxing 79 Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the house Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to plug your devices into the cable modem. Your cable telephone service comes from the wall jacks. To connect: 1 Connect the cable from the wall jack to the port of the printer. 2 Remove the protective plug from the port of the printer, and then connect the telephone to the port.
Faxing 80 Connecting the printer to a non‑RJ‑11 wall jack To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ 11 connector, then connect it directly to the wall jack. Notes: • Do not remove the wrap plug from the port of the printer.
Faxing 81 If the additional device (telephone or answering machine) has an RJ-11 connector, then you can remove the wrap plug and connect the device to the port of the printer. Connecting the printer in countries or regions that use serial connection In some countries or regions, you need to plug all devices into the wall jack. You cannot plug a telephone or answering port of the printer. This is called serial connection.
Faxing To connect: Connect the cable from the wall jack to the 82 port of the printer. Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones.
Faxing 83 Connect the printer to any of the N ports. To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.
Faxing 84 Setting the fax footer From the printer control panel, navigate to: > Setup > > Fax Setup > > Ringing and Answering > > Fax Footer > > On > Setting the date and time 1 From the printer control panel, navigate to: > Setup > > Device Setup > 2 Enter the date, and then press . 3 Enter the time, and then press . > Date/Time > Configuring the fax settings You can configure the fax settings through the printer control panel or the fax software.
Faxing 85 From here You can 2‑Sided Faxes • Set the printer to print incoming faxes on both sides of the paper. Dialing and Sending • Set your fax name and fax number. • Adjust the dialing volume. • Set the dial method, redial time, number of redial attempts, dialing prefix, and fax sending speed. • Convert sent faxes into modes that receiving fax machines recognize. Otherwise, such faxes are aborted. • Enable error correction during transmission. Fax Blocking Block unwanted incoming faxes.
Faxing 86 Creating a contact list You can create a contact list using the Address Book in the printer control panel or the phone book in the fax software. If you create a contact list in the printer control panel, then the fax software automatically saves those contacts as Phonebook entries. Likewise, when you add contacts to the fax software, the printer automatically saves them to the printer Address Book. You can save up to 89 contacts and 10 fax groups in the contact list.
Faxing 87 5 From the Phonebook field, choose a phone book. 6 Select the contact that you want to add, and then click Add to or change list to import the contact. Note: To add contacts, you need to import contacts from the phone books on your computer that are supported by the fax software. In addition to the software Address Book, you may also have phone books of the mail clients installed on your computer, such as Microsoft Outlook. 7 Click OK.
Faxing 88 Tips for sending faxes • Make sure the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working if you hear a dial tone. • • • • • • Make sure the paper exit tray is fully extended and the tray extension is flipped out. Depending on your printer model, use the ADF when scanning two‑sided (duplex) pages. To easily retrieve a document after copying or scanning, lift the ADF input tray.
Faxing 89 7 Select Include Cover Page with Fax, and enter the appropriate information if you want to include a cover page with the fax. 8 Click OK. For Macintosh users 1 With a document open, choose File > Print. 2 From the Printer pop‑up menu, select the fax version of your printer. Note: In order to see the fax options on the Print dialog, you must use the fax driver for your printer.
Faxing 90 Tips: • If the printer is sharing the line with other analog devices (telephone, answering machine), then set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.
Faxing 91 For Macintosh users a From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. b Double-click Printer Settings, and then configure the fax settings. What is a splitter and what type of splitter should I use? If there are limited wall jacks in your home or limited ports on your adapter, then you can use a phone splitter. A splitter splits the telephone signal and allows you to connect multiple devices to the wall jack.
Faxing 92 How many rings should I set? If the printer is sharing a line with an answering machine, then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.
Faxing 93 How do I adjust the speaker volume on the printer? Listen to the dial tone to check if the telephone line is working and to check if the cables and devices are connected properly in your telephone network. If you set the printer to receive faxes manually, then make sure that you set the ringer volume loud enough for you to hear it.
Faxing 94 Choose a fax quality that best suits the capacity of the receiving fax machine and the quality of the original document. Quality Black resolution Color resolution Standard 200 x 100 200 x 200 Fine 200 x 200 200 x 200 Superfine 300 x 300 200 x 200 Ultrafine 300 x 300 (half‑toned) 200 x 200 When sending a fax, after entering the fax number, press the arrow buttons to select a fax quality, and then press .
Faxing 95 How do I print the fax history of the printer? You can print reports of sent or received faxes, or both. 1 From the printer control panel, navigate to: > Setup > > Fax Setup > > Fax Reports > 2 Press the arrow buttons to select a report printing option: • If you want to print the log of all sent or received fax activity, then select Print Job Log. • If you want to print the log of all calls to and from your printer, then select Print Call Log.
Faxing 96 d Use the keypad to enter the fax number, and then press . e Repeat steps 2b through 2d until you have added all the numbers that you want to block. You can block up to 50 numbers. 3 Block unidentified faxes (faxes without a Caller ID number). a Press the arrow buttons to scroll to Block No ID, and then press . b Press the arrow buttons to scroll to On, and then press to save the setting.
Networking 97 Networking Installing the printer on a wireless network Wireless network compatibility Your printer may contain an IEEE 802.11b, IEEE 802.11g, or IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Note: If your printer has an IEEE 802.
Networking 98 A valid WEP key has: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or • Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, punctuation, and symbols found on a keyboard. No Security It is not recommended to use no security at all on a home wireless network.
Networking 99 If your wireless network is not using security, then you will not have a security key. Note: If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility of the computer network adapter and look for the network name. If you cannot find the SSID or the security information for your network, then see the documentation that came with the access point, or contact your system support person.
Networking 100 Encryption Check the encryption method used on your network. Note: Some authentication types may be available only in select printer models or operating systems. Authentication type Encryption method Open Mode • None • WEP Shared Mode WEP WPA Personal TKIP WPA2‑Personal • TKIP • AES WPA2‑Enterprise • TKIP • AES 802.
Networking 101 3 Double-click the software installer package, and then follow the instructions on the computer screen. Note: Select Wireless connection when prompted to select a connection type. Installing the printer on other computers Once the printer is set up on the wireless network, it can be accessed wirelessly by any other computer on the network. However, you will need to install the printer driver on every computer that will access it.
Networking 102 Indicator light Printer status Off • • • • Blinking green The printer is turned off or is powering up. The printer is not connected to an Ethernet or a wireless network and is in Sleep mode. The printer has not been configured for an Ethernet or a wireless network. The printer is configured for an ad hoc connection, but it is not currently communicating with another ad hoc device.
Networking 103 For Macintosh users Select Other Wireless Network from the list, and then click Continue. b Enter the details about your wireless network. Note: Your WEP, WPA, or WPA2 key may be obtained from the bottom of the box, the documentation that came with the box, or from the box Web page. If you have already changed the key for your wireless network, then use the key you created. 4 Follow the instructions on the computer screen to complete the installation.
Networking 104 Advanced wireless setup Adding a printer to an existing ad hoc wireless network Before you begin, make sure: • Your wireless network adapter is properly attached to your computer and is working. • The ad hoc wireless network that the printer will connect to is available. For more information on creating an ad hoc wireless network, see the documentation that came with your operating system. Notes: • The recommended way to set up your wireless network is to use an access point.
Networking 105 Configuring Wi‑Fi Protected Setup manually Note: Make sure your access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified. For more information, see the User’s Guide. If your printer or device has not yet been configured for wireless connection and you want to configure it using WPS, then push the WPS button on the wireless router. Wait for the printer control panel to display a message to begin WPS configuration. There might be a short delay before the message appears.
Networking 106 • CA certificate EAP‑TLS • RADIUS user name • CA certificate • Signed certificate EAP‑TTLS • Appropriate inner authentication • RADIUS user name • RADIUS password • CA certificate Configuring 802.1X Authentication The information to complete is dependent on the 802.1X security mechanism you select. Some require user names, passwords, and/or certificates.
Networking 107 • The hostname of the printer • Any security information required for authentication to the network Note: Make sure you have an Ethernet cable to connect the printer to the network, and an available port, either on a networking device or a wall jack, that physically connects the printer to the network. Installing the printer on an Ethernet network Before you install the printer on an Ethernet network, make sure that: • You have completed the initial setup of the printer.
Networking 108 Using the printer wirelessly Select the connection type that describes how you currently access your printer: If the printer is currently set up locally (using USB connection) 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select your printer, and then navigate to: Printer Home > Settings > Wireless setup utility 4 Follow the instructions on the computer screen.
Networking 109 Using the printer over an Ethernet network Select the connection type that describes how you currently access your printer: If the printer is currently set up for wireless 1 Plug an Ethernet cable into the printer and into an available port on a switch or wall jack. 2 Wait one minute for the Ethernet network adapter to become active and acquire an IP address from the network. 3 Select the Network printer. See “Selecting a printer” on page 109.
Networking 110 If the printer is currently set up locally (using USB connection) 1 Close all open applications. 2 Insert the installation software CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double‑click Lexmark Extras > Lexmark Setup Assistant. 4 Follow the instructions on the computer screen. Note: There is no need to remove the USB cable connecting the printer to the computer during wireless configuration.
Networking 111 Using the printer over an Ethernet network Select the connection type that describes how you currently access your printer: If the printer is currently set up for wireless 1 Plug an Ethernet cable into the printer and to an available port on a switch or wall jack. 2 Wait a minute for the Ethernet network adapter to become active and acquire an IP address from the network. 3 Add the printer. See “Adding the printer” on page 111. 4 A second print queue will be created.
Networking 112 2 Identify the printer: a On the computer that is attached to the printer, open the printers folder: 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. b c d e Right‑click the name of your printer. Click Sharing or Printer Properties. From the Sharing tab, select Share this printer or Shared as. Assign a distinctive name, and then click OK.
Networking 113 Networking FAQ What is Wi‑Fi Protected Setup? Wi‑Fi Protected Setup (WPS) is a simple and secure configuration that allows you to establish a wireless home network and enable network security without requiring prior knowledge of Wi‑Fi technology. It is no longer necessary to configure the network name (SSID) and WEP key or WPA passphrase for network devices. Note: WPS supports only networks that communicate through access points (wireless routers).
Networking 114 What is an SSID? A Service Set Identifier (SSID) is the name that identifies a wireless network. All devices on the network must know the SSID of the wireless network, or they will not be able to communicate with each other. Usually, the wireless network broadcasts the SSID to allow wireless devices in the area to connect to it. Sometimes, the SSID is not broadcast for security reasons.
Networking 115 – ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WPA/WPA2 preshared key/passphrase are case‑sensitive. • View the security settings on the access point. 1 Open a Web browser. Type the IP address of the access point in the address field, and then press Enter. Notes: – To obtain the IP address of the access point, see the documentation that came with it, or contact your system support person.
Networking 116 Scenario 2: Wireless network with Internet access • All computers and printers connect to the network using a wireless access point or wireless router. • The wireless access point connects the network to the Internet through a DSL or cable modem. Scenario 3: Wireless network with no Internet access • Computers and printers connect to the network using a wireless access point. • The network has no connection to the Internet.
Networking 117 What is a USB cable? A Universal Serial Bus (USB) cable is primarily used to connect a USB device to a host. Common hosts include computers and video game consoles. Through the USB port and cable, it is possible to connect computer peripherals such as mouse devices, keyboards, digital cameras, printers, personal media players, flash drives, and external hard drives. For many of those devices, USB has become the standard connection method.
Networking 118 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. 4 Follow the instructions on the computer screen. How are infrastructure and ad hoc networks different? Wireless networks can operate in one of two modes: infrastructure or ad hoc. In infrastructure mode, all devices on a wireless network communicate with each other through an access point (wireless router).
Networking 119 Infrastructure Ad hoc Unique IP address for each device Yes Yes Mode set to Infrastructure mode Ad hoc mode Same SSID Yes, including the access point Yes Same channel Yes, including the access point Yes Requirements for all devices We recommend setting up a network in infrastructure mode using the installation software CD.
Networking 120 How can I improve wireless signal strength? A common reason wireless printers fail to communicate over a network is poor wireless signal quality. If the signal is too weak, too distorted, or blocked by an object, then it cannot carry information between the access point (wireless router) and the printer. If you think signal strength is a problem between your access point and the printer, then try one or more of the following: Notes: • The solutions below are for infrastructure networks.
Networking 121 ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION Even when the wireless signal is able to pass through an object, it is slightly weakened. If it passes through too many objects, then it can be significantly weakened. All objects absorb part of the wireless signal when it passes through them, and certain types of objects absorb enough to cause communications problems. Place your access point as high in the room as possible to avoid signal absorption.
Networking 122 For Macintosh users with an AirPort base station In Mac OS X version 10.5 or later 1 From the Apple menu, navigate to: System Preferences > Network > AirPort The SSID of the network that the computer is connected to is displayed in the Network Name menu. 2 Write down the SSID. In Mac OS X version 10.4 or earlier 1 From the Finder, navigate to: Applications > Internet Connect > AirPort The SSID of the network that the computer is connected to is displayed in the Network menu.
Networking 123 What is a MAC address? A Media Access Control (MAC) address is a 48‑bit identifier associated with the hardware of network equipment. The MAC address may also be called the physical address because it is connected to the hardware of a device instead of its software. The MAC address is displayed as a hexadecimal number in this format: 01-23-45-67-89-AB. While it is possible to change the MAC address of a network device, it is not common practice to do so.
Networking 124 Notes: • A list of MAC addresses can be set on an access point (wireless router) so that only devices with matching MAC addresses are allowed to operate on the network. This is called MAC filtering. If MAC filtering is enabled in your access point and you want to add a printer to your network, then the MAC address of the printer must be included in the MAC filter list.
Networking 125 Locating the printer IP address • From the printer, print a network setup page. In the TCP/IP section, look for Address. • View the printer settings. From the printer control panel, navigate to: > Setup > > Network Setup > > IP Address > > Wireless 802.11 b/g/n > > Network Connection Setup > > TCP/IP > How are IP addresses assigned? An IP address may be assigned automatically by the network using DHCP.
Maintaining the printer 126 Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle if it is plugged into a properly grounded, working electrical outlet. It will briefly come out of Sleep mode or will temporarily turn on if it is turned off.
Maintaining the printer 127 Cleaning the printhead nozzles If you have not been using the printer for a long period, then you may need to clean the printhead nozzles to improve the quality of your prints. Keep your printer plugged to a properly grounded, working electrical outlet to allow it to perform automatic maintenance cycles. Notes: • Cleaning the printhead nozzles uses ink, so clean them only when necessary. • Deep cleaning uses more ink, so try the Clean Printhead option first to save ink.
Maintaining the printer 128 Cleaning the scanner glass Clean the scanner glass and other related parts when vertical streaks appear on your printed pages or when you see marks or smudges on such parts. 1 Dampen a clean, lint‑free cloth with water. 2 Gently wipe clean the scanner glass and other related parts. 1 Backing material 2 Scanner glass 3 ADF scanner glass 4 ADF press plate Note: Make sure all ink or corrective fluid on the document is dry before placing the document on the scanner glass.
Maintaining the printer • Keep the printer in an upright position to prevent the ink from leaking. • Avoid severe jarring movements.
Troubleshooting 130 Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • • • • • • • Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet. Make sure the printer is turned on. Make sure the printer is securely connected to the computer, print server, or network access point. Check the printer for error messages, and resolve any errors. Check for paper jam messages, and clear any jams.
Troubleshooting 131 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, navigate to: > Setup > > Device Setup > > Language > 2 Press the up or down arrow button to scroll to the language you want, and then press . 3 To confirm the setting, press the left or right arrow button to scroll to Yes, and then press .
Troubleshooting 132 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with . Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer. Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.
Troubleshooting 133 RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer. Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer. 2 Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply. 3 After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet. 4 Turn on the printer.
Troubleshooting 134 Printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE PRINTER IS NOT IN SLEEP MODE If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press to wake up the printer. If the printer will not come out of Sleep mode, then reset the power: 1 Unplug the power cord from the wall outlet, and then wait 10 seconds.
Troubleshooting 135 MAKE SURE THE USB PORT IS ENABLED IN WINDOWS 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type devmgmt.msc. 3 Press Enter, or click OK. The Device Manager opens. 4 Click the plus sign (+) beside Universal Serial Bus controllers. If USB Host Controller and USB Root Hub are listed, then the USB port is enabled. For more information, see the computer documentation.
Troubleshooting 136 Change [Paper Source] to [Size] [Type] Paper Try one or more of the following: • Select the paper tray with the correct paper size or type. • Press to continue printing after loading the correct paper size and paper type in the default paper tray. • Press to cancel the current job. Close Printer The printer is open. Close the printer to clear the message. Communication Error The printer cannot communicate with the requested destination.
Troubleshooting 137 • Cancel the current job. Ink Cartridge Error The printer is unable to authenticate one or more of the installed ink cartridges. Try one or more of the following: • • • • Press to cancel the current job. Use only genuine Lexmark ink cartridges. Install the specified ink cartridges properly. Turn the printer off, then wait about 10 seconds, and then turn the printer back on. Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.
Troubleshooting 138 Load [Paper Source] with [Size] Paper Try one or more of the following: • Load the specified paper in the tray. • Press to clear the message and continue printing. • Press to cancel the current job. Load [Paper Source] with [Size] [Type] Paper Try one or more of the following: • Load the specified paper in the tray. • Press to clear the message and continue printing. • Press to cancel the current job.
Troubleshooting 139 Paper Tray [x] Removed Do one or more of the following: • Insert the specified paper tray into the printer. • Press to clear the message. Printer Memory Full Try one or more of the following: • Depending on your printer model, touch OK or press to clear the message, and then try printing again. • From the computer, adjust the printer settings to reduce the quality of the print job, and then try printing again.
Troubleshooting 140 3 Wipe the printhead contacts and the contacts inside the printhead carrier using a clean, lint‑free cloth. 4 Reinsert the printhead, and then close the latch until it clicks into place. 5 Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then turn off the printer, and then turn it back on. If the problem persists, then contact customer support. Printhead Missing Try one or more of the following: • Install the printhead.
Troubleshooting 141 3 Close the printer. • Press to clear the message. • If your printer did not come with a printhead, then visit the Lexmark support Web site at http://support.lexmark.com, or contact customer support for more information. • If the message appears even if the printhead is already installed, then see “Printhead Error” in the User’s Guide. Printhead Unsupported Try one or more of the following: • Turn the printer off, and then turn it back on. • Install a supported printhead.
Troubleshooting 142 5 Insert the supported printhead, and then close the latch until it clicks into place. Note: Make sure to install the ink cartridges into the printhead. For more information, see “Replacing ink cartridges” in the User’s Guide. 6 Close the printer. • Visit the Lexmark support Web site at http://support.lexmark.com or contact customer support for more information. Printhead Warning One or more cartridges may have been missing for more than two hours since the printer was turned on.
Troubleshooting 143 Scanner Disabled Try one or more of the following: • Check the printer software settings or the Administration settings from the printer to enable the scanner. For more information, contact customer support. • Press to clear the message. Short Paper Try one or more of the following: • • • • • Touch OK or press , depending on your printer model. Make sure the paper size is correctly set. Load paper with the correct size in the tray or on the paper support.
Troubleshooting Paper jam in the printer Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Check the jam clearance area 1 Lift the scanner unit. 2 Remove the jam clearance cover. Notes: • Squeeze the snap to lift the jam clearance cover. • Make sure that the printhead is moved to the side and away from the jammed paper.
Troubleshooting 145 3 Firmly grasp the paper on both sides, and then gently pull it out. Note: Make sure all paper fragments are removed. 4 Reattach the jam clearance cover until it clicks into place. 5 Close the printer. 6 Touch OK or press , depending on your printer model. Check the paper tray Notes: • For select models that support a second tray, make sure you also check the second tray. • If the paper tray was removed, then make sure you do not replace the tray until the jam is cleared.
Troubleshooting 146 2 Firmly grasp the paper on both sides, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Insert the tray. 4 Touch OK or press , depending on your printer model. Paper jam in the exit tray 1 Firmly grasp the paper, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 Touch OK or press , depending on your printer model. Paper jam in the duplex unit Note: The parts inside the printer are sensitive.
Troubleshooting 147 1 Push down the duplex latches, and then remove the duplex unit. 2 Firmly grasp the paper, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Reinsert the duplex unit. 4 Touch OK or press , depending on your printer model. Paper jam in the ADF (select models only) Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
Troubleshooting 148 Check the ADF 1 Press the ADF button, and then open the ADF cover. Scenario 1 Scenario 2 2 Firmly grasp the paper on both sides, and then gently pull it out. Scenario 1 Scenario 2 Note: Make sure all paper fragments are removed.
Troubleshooting 149 3 Close the ADF cover. 4 Touch OK or press , depending on your printer model. Check under the ADF tray 1 Remove the ADF tray. 2 Firmly grasp the paper on both sides, and then gently pull it out. Note: Make sure all paper fragments are removed.
Troubleshooting 150 3 Reattach the ADF tray until it snaps into place. 4 Touch OK or press , depending on your printer model. Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together. Try one or more of the following: CHECK PAPER CONDITION Use only new, unwrinkled paper. CHECK PAPER LOADING • Load a smaller amount of paper into the printer. • Load paper with the print side facedown.
Troubleshooting CHECK MINIMUM PRINT SETTINGS Unless you are using the borderless feature, use these minimum print margin settings: • Left and right margins: – 6.35 mm (0.25 in.) for letter‑size paper – 3.37 mm (0.133 in.) for all paper sizes except letter • Top margin: 1.7 mm (0.067 in.) • Bottom margin: 12.7 mm (0.5 in.) SELECT THE BORDERLESS PRINT FEATURE For Windows users 1 With a photo open, click File > Print. 2 Click Properties, Preferences, Options, or Setup.
Troubleshooting 152 MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on the printed image, then contact technical support.
Troubleshooting 153 CHECK YOUR COMPUTER PERFORMANCE You may need to change how your computer manages resources and processes. For more information on improving computer performance, see the documentation that came with your operating system.
Troubleshooting 154 MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE PLACEMENT CORNER SELECT A PAPER SIZE THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANN
Troubleshooting 155 MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Fax troubleshooting • • • • • “Fax troubleshooting checklist” on page 155 “Cannot send faxes” on page 156 “Cannot receive faxes” on page 157 “Cannot run the fax software” on page 158 “Fax error messages on the printer control panel” on page 158 For detailed descriptions of common terms and tasks, see the following: • “Setting up the printer to fax” on page 73 • “Faxing FAQ” on page 90 Fax troubleshooting check
Troubleshooting 156 Cannot send faxes If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following: MAKE SURE THAT YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER If you did not enter your user information during initial setup, then enter your fax name and fax number. In some countries, you cannot send a fax without entering your fax name or company name. Some fax machines also block unknown faxes or faxes without sender information.
Troubleshooting 157 Make sure that the dial prefix entered in the printer is correct for your network. 1 From the printer control panel, navigate to: > Setup > > Fax Setup > > Dialing and Sending > > Dial Prefix > 2 Press the arrow buttons to create or modify the prefix. 3 If the prefix is not correct, enter the correct prefix, and then press .
Troubleshooting 158 MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE If you set the printer to receive faxes manually (Auto Answer Off), then you need to press the correct code when a fax comes in so that the printer can receive it. 1 From the printer control panel, navigate to: > Setup > > Fax Setup > > Ringing and Answering > > Manual Pickup Code > 2 Copy the manual answer code that appears on the display.
Troubleshooting 159 Error Message: What it indicates: Possible solutions: Unsupported Compression The fax modem of the receiving fax machine does not support data compression. Fax modems compress data to speed up transmission, but the receiving fax modem needs to have the same compression code. • Lower the transmission speed of the Unsupported Resolution The receiving fax machine does not support the scan resolution of the document that you are sending. • Lower the fax quality.
Troubleshooting 160 Error Message: What it indicates: No Answer Auto Answer may have been turned off on the receiving fax machine. Possible solutions: • Verify the number, and then resend the fax. • Set the printer to redial. Note: Depending on your country or region, there may be a limit on the number of redial attempts, regardless of the redial settings that you set in your printer. • Schedule to resend the fax at a later time.
Troubleshooting 161 Ethernet Networking Make sure: • The Ethernet cable and connectors are not damaged. Check the connectors at both ends for any obvious damage. If possible, use a new cable. • The Ethernet cable is firmly plugged in to the printer and to the network hub or wall connection. Wireless Networking Make sure: • The SSID is correct. Print a network setup page from the printer to check the network settings. • Your wireless security settings are correct.
Troubleshooting 162 Notes: • Your port may be working fine, but certain conflicts can occur with multiple USB devices. Try disconnecting one of your other USB devices. • If the USB port on the computer is not working, then try using the other USB ports on the computer. MAKE SURE THE USB CABLE IS WORKING Try using a different USB cable. If you are using a cable longer than 10 feet, then try using a shorter cable.
Troubleshooting 163 4 Watch the Device Manager window while connecting a USB cable or another device to the USB port. The window refreshes when the Device Manager recognizes the USB connection. • If there is activity on the Device Manager but none of the previous solutions worked, then call customer support. • If there is no activity on the Device Manager, then there may be a problem with your computer and its USB support. The computer must recognize the USB connection in order for installation to work.
Troubleshooting 164 Resetting the wireless settings to factory defaults 1 From the printer control panel, navigate to: > Setup > > Restore Factory Defaults > 2 Press the up or down arrow button to scroll to Restore Network Settings, and then press 3 Press the left or right arrow button to scroll to Yes, and then press . . The printer restarts automatically after resetting the wireless settings to factory defaults.
Troubleshooting 165 If your access point is using WPA or WPA2 security, then the WPA passphrase should be: • Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or • From 8 to 63 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WPA passphrase are case‑sensitive. Note: If you do not know this information, then see the documentation that came with the access point, or contact your system support person.
Troubleshooting 166 For Windows users 1 Obtain the SSID of the network that the computer is connected to. a Type the IP address of your access point into the address field of your Web browser. If you do not know the IP address of the access point: 1 2 3 4 Click , or click Start and then click Run. In the Start Search or Run box, type cmd. Press Enter or click OK. Type ipconfig, and then press Enter.
Troubleshooting 167 If you do not know the IP address of the access point, then do the following: a From the Apple menu, navigate to: System Preferences > Network > AirPort b Click Advanced or Configure. c Click TCP/IP. The Router entry is typically the access point. 2 Type your user name and password when prompted, and then click OK. 3 In the Wireless settings section, look for the SSID. 4 Write down the SSID, security type, and the WEP key/WPA passphrase (if shown).
Troubleshooting 168 3 Press Enter, or click OK. 4 Type ipconfig, and then press Enter. The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100. For Macintosh users 1 From the Apple menu, navigate to: About This Mac > More Info 2 From the Contents pane, choose Network. 3 If you are connected over a wireless network, then choose AirPort from the Active Services list. The Router entry is typically the access point.
Troubleshooting 169 5 Click the Ports tab, and then locate the selected port. The selected port has a check mark beside it in the Port column. 6 If the Description column of the selected port indicates that it is a USB port, then scroll through the list and select the port with Printer Port in the Description column. Check the printer model in the Printer column to make sure you select the right printer port. 7 Click OK, and then try to print again.
Troubleshooting 170 ELIMINATE NETWORK CONGESTION If a wireless network is too busy, then the computer and printer may have difficulty communicating with each other.
Troubleshooting 171 To assign a static IP address to the printer: 1 Complete the wireless setup, allowing the printer to receive a DHCP address from a DHCP server on the network. 2 Print a network setup page to see what IP address is currently assigned to the printer. 3 Open a Web browser and then type the printer IP address in the address field. Press Enter. 4 Click Configuration > TCP/IP > Set static IP address.
Notices 172 Notices Product information Product name: Lexmark Pro710 Series Machine type: 4449 Model(s): 701, 70E Edition notice November 2011 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 173 UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Notices 174 The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment.
Notices 175 Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste.
Notices 176 ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient temperature 15–32° C (60–90° F) Shipping and storage temperature -40–60° C (-40–140° F) Power consumption Product power consumption The following table documents the power consumption characteristics of the product.
Notices 177 By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 240 minutes. Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more energy.
Notices 178 provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See your setup documentation for more information. The Ringer Equivalence Number (REN) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0).
Notices 179 Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources. This has been identified as a major nationwide problem. It is recommended that the customer install an appropriate AC surge arrestor in the AC outlet to which this device is connected.
Notices 180 South Africa telecommunications notice This modem must be used in conjunction with an approved surge protection device when connected to the PSTN. Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Notices 181 Regulatory notices for wireless products This section contains the following regulatory information pertaining to wireless products that contain transmitters, for example, but not limited to, wireless network cards or proximity card readers. Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies.
Notices 182 Le terme « IC » précédant le numéro de d'accréditation/inscription signifie simplement que le produit est conforme aux spécifications techniques d'Industry Canada.
Notices 183 Deutsch Hiermit erklärt Lexmark International, Inc., dass sich das Gerät dieses Gerät in Übereinstimmung mit den grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet. Ελληνική ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Η LEXMARK INTERNATIONAL, INC. ΔΗΛΩΝΕΙ ΟΤΙ ΑΥΤΟ ΤΟ ΠΡΟΪΟΝ ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ. English Hereby, Lexmark International, Inc.
Notices 184 Statement of Limited Warranty Lexmark Pro710 Series Lexmark International, Inc., Lexington, KY This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the countryspecific warranty information that came with your product. This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.
Notices 185 Extent of limited warranty Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of prints produced by any product.
Notices 186 LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT PLEASE READ CAREFULLY BEFORE USING THIS PRODUCT: BY USING THIS PRODUCT, YOU AGREE TO BE BOUND BY ALL THE TERMS AND CONDITIONS OF THIS SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT. IF YOU DO NOT AGREE WITH THE TERMS OF THIS SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT, PROMPTLY RETURN THE PRODUCT UNUSED AND REQUEST A REFUND OF THE AMOUNT YOU PAID.
Notices 4 5 6 7 8 187 OR RECORDS, FOR CLAIMS OF THIRD PARTIES, OR DAMAGE TO REAL OR TANGIBLE PROPERTY, FOR LOSS OF PRIVACY ARISING OUT OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PROGRAM, OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF THIS SOFTWARE LICENSE AGREEMENT), REGARDLESS OF THE NATURE OF THE CLAIM, INCLUDING BUT NOT LIMITED TO BREACH OF WARRANTY OR CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), AND EVEN IF LEXMARK, OR ITS SUPPLIERS, AFFILIATES, OR REMARKET
Notices 188 9 ADDITIONAL SOFTWARE. This License Agreement applies to updates or supplements to the original Software 10 11 12 13 14 15 16 17 18 19 Program provided by Lexmark unless Lexmark provides other terms along with the update or supplement. TERM. This License Agreement is effective unless terminated or rejected.
Notices 189 2 This product is based on Microsoft Print Schema technology. You may find the terms and conditions upon which Microsoft is licensing such intellectual property at http://go.microsoft.com/fwlink/?LinkId=83288. ADOBE SYSTEMS INCORPORATED NOTICE Contains Flash®, Flash® Lite™ and/or Reader® technology by Adobe Systems Incorporated This Product contains Adobe® Flash® player software under license from Adobe Systems Incorporated, Copyright © 1995-2007 Adobe Macromedia Software LLC.
Index 190 Index Numerics 2‑sided, fax setting 84 802.
Index contact list setting up 86 contact list, e‑mail creating 70 setting up 70 Continue button unavailable 161 copier or scanner does not respond 153 copies making 57 copy and scan troubleshooting cannot scan to computer over a network 154 copier or scanner does not respond 153 partial document or photo scans 154 poor scanned image quality 153 scan not successful 154 scanning takes too long or freezes the computer 154 copy job canceling 62 copy quality, adjusting 59 copy troubleshooting
Index Fax Modem Error 159 No Answer 160 No Caller ID 160 Phone Line Busy 159 Phone Line Error 159 Phone Line is connected to the incorrect jack on the back of the machine 159 Phone Line Not Connected 159 Remote Fax Error 158 Unrecoverable Fax Error 159 Unsupported Compression 159 Unsupported Resolution 159 fax footer setting 84 fax forwarding 95 fax header setting 84 fax header and footer setting 83 fax number 91 fax quality setting 93 fax resolution setting 93 fax sending speed set
Index IP address 124 configuring 103 IP address of computer finding 124 IP address of printer finding 124 IP address, assigning 125 iron-on transfers loading 38 J jam clearance cover location 10 jams and misfeeds troubleshooting paper jam in the ADF 147 paper jam in the duplex unit 146 paper jam in the exit tray 146 paper jam in the printer 144 paper or specialty media 150 junk faxes blocking 95 K key index 125 L labels loading 38 printing 45 language changing 131 language sheet
Index printing from a flash drive 48 scanning for editing 65 PictBridge and USB port location 11 PictBridge-enabled camera, connecting 48 poor quality at the edges of page 150 poor scanned image quality 153 postcards loading 38 power supply port location 11 Print dialog launching 27 print job canceling 55 pausing 54 resuming 54 print order changing 42 print queue creating 52 finding 52 print speed is slow 152 print troubleshooting cannot delete documents from print queue 134 comput
Index reports, fax setting 84 resetting wireless settings to factory defaults 164 resetting to factory defaults 20 resuming print job 54 retrieving failed faxes 96 ringer volume adjusting 93 RJ‑11 adapter 79 S safety information 6 saving energy 20 saving paper 20 saving paper default settings 39 scan improving quality 68 PIN 68 scan job canceling 69 scan was not successful 154 Scanned Document Too Long 142 Scanner ADF Cover Open 142 scanner cover location 10 Scanner Disabled 143
Index tips for copying 57 e‑mailing 72 printing 41 receiving faxes 89 scanning 63 sending faxes 88 transmission report, fax 94 transmit key WEP 105 transparencies loading 38 tray loading paper 31 trays linking 40 troubleshooting checking an unresponsive printer 130 contacting customer support 130 Continue button is unavailable 161 fax checklist 155 solving basic printer problems 130 wireless network 160 troubleshooting, copy scanner unit does not close 153 troubleshooting, copy and
Index wired (Ethernet) networking for Macintosh 107 wired (Ethernet) networking for Windows 107 wireless 122 Macintosh 109 network indicator light 101 wireless network adding a printer to existing ad hoc network 104 advanced setup 99 common home configurations 115 information you will need for setting up wireless printing 98 installing printer on (Macintosh) 100 installing printer on (Windows) 100 interference 120 resolving communication problems 169 security 97 security information 114 sig
